Diamond Magazine Edition 34 - September & October 2025
Welcome to the September/October edition of Diamond, which is once again packed with inspiring stories, regional developments, and exciting opportunities from across the Gatwick Diamond.
Our front cover this edition extends a warm welcome to Pierre-Hugues Schmit, the new Chief Executive of London Gatwick Airport PierreHugues joins London Gatwick just weeks ahead of a pivotal Government decision on its Northern Runway planning application As a major driver of our regional economy and a valued gdb Champion Member, London Gatwick plays a vital role in our business community. We look forward to continuing our strong and positive epert
relationship under Pierre-Hugues’ expert leadership, alongside the dedicated team at London Gatwick Take a look at page 5 for more details
Our Member Spotlight this edition shines on Suzanne Holloway of Vail Williams LLP- specialists in commercial and residential property, and one of our longest-standing members Suzanne shares how gdb has supported their growth, visibility and collaboration over the years –and she offers some great networking tips too! (page 4)
On page16 we celebrate the remarkable career of Dee Mathieson, whose retirement from Elekta marks the end of an extraordinary chapter in healthcare innovation. Dee’s legacy in cancer care and radiotherapy is truly inspiring, and we are thrilled that she continues to play a vital role in our region as Director of Gatwick Diamond Business and Chairwoman of the gdb Council. Her leadership and energy remain a driving force in shaping our future
Continuing our theme of celebration, we’re thrilled to announce the launch of the Gatwick Diamond Business Awards 2026, with entries opening on 2nd October. These prestigious awards are a standout moment in our calendar, recognising the innovation, resilience, and excellence of businesses across the region This year’s launch event will be held at the Hotel
stunning 5-star Alexander House Hotel & Spa-a fitting venue for such a special occasion
If you're interested in becoming the Headline Sponsor for this VIP event or would like to join our esteemed lineup of Awards sponsors, we’d love to hear from you to explore the opportunities available You’ll find full details, along with a sneak preview of our 2026 colour scheme and branding, on page 12.
A big thank you goes to the Holiday Inn, London Gatwick Airport for sponsoring this edition Conveniently located just 10 minutes from the airport, the hotel offers a diverse range of meeting spaces ideal for business gatherings and events. Check out pages 8 and 40 for a closer look at what they have to offer
As always, my thanks go to the incredible gdb team, our contributors, and all of you who continue to make this community so special. Whether you’re attending our upcoming events, entering the awards, or simply catching up on the latest news – I hope this edition leaves you feeling inspired!
Happy reading, and I look forward to seeing many of you at our events this Autumn!
Sally Brown General Manager
Sally Brown
Name:
Business name:
Member since:
Description: Vail Williams LLP 1995
Gina Hollands
Pierre-Hugues Schmit
The DigiDownload
The past two months have delivered pivotal developments digitally across the UK From regulatory reform to tech infrastructure upgrades Here’s a concise look at three standout stories shaping the nation’s digital future
Government Unleashes £1 Billion Cyber-Security Push
In June 2025, the UK declared a landmark cybersecurity initiative, pledging over £1billion to bolster protections across Critical National Infrastructure (CNI) sectors; energy, healthcare, transport and more. The nnn
NCSC is steering a resilient approach dubbed “Secure By Design/Operations,” combining AI-driven defence and human expertise The reforms arrive amid rising threats to legacy tech and real-world attacks such as NHS ransomware incidents
Regulatory Spotlight: UK’s Digital Markets Act Poised for Action
The Digital Markets, Competition and Consumers Act 2024 has received Royal Assent and empowers the CMA’s Digital Markets Unit to crack down on unfair digital market practices subscription traps, fake reviews and drip pricing included In July 2025, the CMA hinted that it may use these powers to tackle competition issues in the UK’s cloud infrastructure market.
Sky, ITV and Channel 4 have partnered to launch a joint digital advertising platform aimed at bbbbbb
competing with Google and Meta’s dominance.
The self-service system will let small and medium-sized businesses easily across the broadcasters’ on-demand services, mimicking the simplicity of social media ad tools By pooling inventory, the broadcasters aim to win back market share in the £30 billion UK digital ad sector The collaboration is part of a wider push to offer affordable, targeted TV-style advertising to smaller advertisers and reduce reliance on big tech platforms
The digital shift isn’t slowing, it’s gaining momentum For those ready to adapt, experiment and think bigger, this is a moment to seize The future won’t wait for cautious steps, it will reward bold moves and the vision to turn today’s changes into tomorrow’s advantages
www.digibubble.co.uk
Agentic AI: Prepare for the Next Wave of AI Innovation
Artificial intelligence is no longer a futuristic concept; it is a present-day necessity and one of the most exciting advancements in AI is the emergence of agentic AI These autonomous agents can perform complex or repetitive tasks with minimal human input Companies like Microsoft are already leading the way with tools such as Microsoft Copilot Studio
What Are AI Agents?
AI agents are intelligent systems that operate using your organisation’s data. Unlike traditional AI tools that require technical expertise or are limited to specific tasks, AI agents are accessible to anyone in your business and can be applied across departments with workflows customised to suit your needs, whether in customer service, finance, operations or marketing
Agentic AI vs Traditional AI
Traditional AI follows fixed rules and requires constant human oversight abc
strategic work instead of repetitive tasks
Process Automation: Tasks like compliance checks or onboarding are completed faster and with fewer errors 24/7 Operation: AI agents work around the clock without breaks
These benefits help businesses stay agile, efficient and competitive
Prepare for the Future with Agentic AI
Agentic AI is not just a trend; it is the future of business and companies that adopt it early will thrive sooner than others
To get started, assess your workflows, invest in training, and partner with trusted providers like Extech Cloud. Whether you are just beginning or ready to scale, now is the time to embrace agentic AI
www extechcloud com/contact
Ethics over Interest
In recent years, Sharia-compliant lending, also known as Islamic finance, has been gaining popularity in the UK beyond its traditional Muslim clientele This surge in interest stems from several key factors that appeal to a diverse range of borrowers, regardless of religious affiliation
Firstly, Sharia lending offers an ethical alternative to conventional finance It operates on principles that prohibit the charging of interest and adheres to guidelines that promote fairness and transparency in financial transactions This ethical framework resonates with individuals and businesses seeking financial solutions that align with their values of social responsibility and ethical investing
Secondly, Sharia-compliant financing often provides innovative structures that can be attractive to a broader market For instance, partnerships and profit-sharing arrangements are utilised instead of interest-based utilised
loans These structures can offer flexibility and potentially lower risks for borrowers, particularly in volatile economic climates where traditional financing may be less accommodating
Moreover, the growing recognition and acceptance of Sharia finance within mainstream financial institutions, and HMRC, have contributed to its wider appeal. More financial institutions in the UK now offer Sharia-compliant products, making them accessible to a broader spectrum of borrowers who may
David Farmer
The Hidden Risks in Your Building’s Fabric
While the specific challenges may differ for businesses in the Gatwick Diamond from urban pollutants to high-usage wear and tear the underlying principle of asset degradation remains the same Shifting from a reactive to a proactive approach is key
The most effective tool for this is a professional Planned Preventative Maintenance (PPM) schedule A PPM provides a detailed forecast of required works, transforming maintenance into a predictable, budgeted element of your financial planning It allows for informed capital expenditure, prevents operational disruption, and turns your property management from a reactive cost into a strategic investment. This approach ensures your building remains a robust and valuable asset, ready to support your business's future growth Understanding the hidden risks in your building’s fabric allows you to protect your property and keep it working for your business, not against it
www.focuscs.co.uk
Carpenter Box announces further merger in the South East
Wessex IT has achieved second place for Managed Service Providers (MSPs)
gdb member Wessex IT has achieved second place for Managed Service Providers (MSPs) in the Europe, Middle East and Africa (EMEA) region in Channel Futures’ prestigious MSP501 rankings
Bob DeMarzo, VP of business intelligence group Informa said: “The MSP 501 stands as the
technology channel's premier, most extensive, and comprehensive ranking of managed service providers worldwide It represents the pinnacle of excellence in our industry, showcasing the companies that are not just adapting to the evolving landscape of managed services, but are actively shaping its future. These top-performing MSPs exemplify
Mike Herriot, Alan Edwards, Sally Virgo, Mike Virgo
Insurance specialist The Plan Group (TPG) Launches Future Mobility Division, eavi
The Plan Group (TPG) is aiming to deliver innovative solutions for electric and autonomous vehicle technology providers Phillip Watkins, former Global Head of Insurance at Bolt, has joined to oversee the venture under the new brand, eavi
eavi shall bridge the growing divide between rapid technological innovation and the insurance industry’s ability to support it, serving both consumer and commercial spaces Watkins reports into TPG's MD, Grant Georgiades
Georgiades explains, “Phillip brings a wealth of experience and passion Our vision and opinions aligned. Future mobility is fast-moving. Insurance needs to be smarter and more adaptable Phillip can bring fresh thinking and technical fluency We’ve seen demand from manufacturers, infrastructure providers, fleet operators, service platforms, and last-mile businesses.”
tools, and more dynamic control
Effective risk management must address every stage of the vehicle lifecycle, including reuse, repurposing, and responsible end-of-life planning We support sustainable and circular strategies for electric vehicles.”
eavi seeks to overcome barriers:
• Battery risks: Addressing battery fire risks affecting manufacturers, distributors, and traders
• Micro-mobility: Competitive rider liability insurance solutions for public hire e-bikes, e-scooters, and e-cargo couriers
• Autonomous vehicles: Defining appropriate policy arrangements, including drones
Initially UK-focused, eavi plans EU expansion within 12 months Georgiades adds, "eavi offers a new approach, grounded in collaboration, agility, and technical depth We invite partners to shape next-generation risk solutions "
www.theplangroup.co.uk
Cybersecurity, a Growing Priority in Law and Finance
42% of UK SMEs experienced a cyberattack in the past year, rising to 67% among medium-sized firms For law firms and financial services providers, the risks are even more pressing. With sensitive client data and regulatory obligations at stake, robust cyber security is now a fundamental part of doing business
At nTrust, we’ve supported professional services firms for over 25 years We understand the unique pressures in the legal and financial sectors, particularly when it comes to compliance, confidentiality, and managing risk without disrupting dayto-day operations
NEW: nTrust Secure
That’s why we’ve launched nTrust Secure, a dedicated managed cyber security service specifically for law and finance firms It’s designed to deliver the protection these sectors need, with services including: Proactive threat monitoring and incident response Support with Cyber Essentials and IASME compliance Staff training to reduce risk from phishing and human error
Ongoing, expert-led protection on a monthly service model
nTrust Secure aligns with the way firms in regulated sectors work, minimising disruption, meeting insurer expectations, and safeguarding client data with confidence
As members of the Gatwick Diamond Business community, we’re always keen to stay in tune with the challenges our peers are facing. If you’re concerned about increasing cyber risks, client assurance, or the burden of compliance, we’d be happy to talk through how we can support your firm
Because in law and finance, trust is everything, and that includes your IT.
www.ntrustsystems.co.uk
Phillip Watkins and Grant Georgiades
Mark Cody
Celebrating Business Excellence
Awards Night: 19th March 2026 Join
Entry Period: 2nd October - 14th November 2025
“Why would we not want to be headline sponsors of your prestigious awards and as headline sponsors we are standing shoulder to shoulder with giants”
Jeanette Wheeler, Birketts
“Having won awards in 2024 and 2025, we know first hand the value of recognising pioneering achievement— and we’re proud to champion the success of others in our community”
Steve Holloway, Chess Dynamics
“As a rapidly expanding company, sponsoring is a chance to showcase our brand, connect with like-minded professionals and give back to the business community”
David Mindham, Carnegie Group
CONTACT KEELEY TO FIND OUT MORE ABOUT SPONSORSHIP
HEADLINE SPONSORS:
Part 1: Stop Chasing. Start Attracting
What Gets Measured, Gets Managed: The Power of Feedback
Customer feedback isn’t a luxury — it’s a necessity.
You might believe your service is strong, but without asking your customers how they feel, you’re making assumptions Feedback is the only way to truly understand what’s working, what’s not, and where the opportunities lie
Why Feedback Matters
Customer insight helps you:
- Identify friction points before they impact your reputation
- Understand what drives loyalty and repeat business
- Empower your team to take action
- Highlight what makes you stand out
What to Measure
To get meaningful insights, you need clear metrics:
- CSAT (Customer Satisfaction): Evaluates specific interactions
- CES (Customer Effort Score): Identifies how easy it is for customers to achieve their goal
Choose metrics that align with your goals and monitor them consistently
How You Ask Matters
A well-timed, easy-to-complete survey makes a difference Use a mix of closed and open questions, keep it short, and don’t ask what you already know Feedback should be integrated into your customer journey, not tacked on as an afterthought.
Don’t Just Collect It Act On It Feedback is only powerful when it drives change Share insights with your team, close the loop with your customers, and prioritise the improvements that will make the biggest impact. Celebrate the wins
Paul Matthews
Consultative Selling: A Path to Sustainable Growth
Building a successful business and generating profitable sales revenue depends on more than just a great product or service; it's about learning how to build genuine, lasting relationships. The transition from transactional selling to a consultative approach is what separates shortterm gains from sustainable, longterm growth
Many sales professionals struggle with the initial phase of a business conversation Moving beyond small talk requires a strategic transition and the confidence to ask questions that uncover a client's real challenges This isn't about what you can sell; it's about what you can help solve.
Once you’ve initiated a conversation, the key is to actively listen By asking strategic, open-ended questions, you can identify a client's pain points and aspirations. This deep understanding m
allows you to articulate value not in terms of features, but in how your solution directly addresses their specific needs This personalised approach is far more compelling than any standard sales pitch
Your goal is to secure a commitment while navigating objections with confidence. This requires an approach based on trust and credibility, where you view objections as a request for more information By focusing on these core skills, from initiating a conversation to overcoming objections, you can build immediate rapport, cultivate client relationships, and unlock your full potential
Securing a sale is a key milestone, but the effort shouldn't end there The real opportunity lies in nurturing that relationship, becoming a trusted advisor, and consistently seeking ways to add value. By staying engaged, you can identify new business opportunities and leverage the trust you’ve built to gain referrals This continuous effort to develop the relationship is the foundation for a robust pipeline, transforming a single sale into a powerful, lasting partnership
Take the Next Step
If you're interested in learning more about how to adopt a consultative approach to developing business and building long-term relationships, we invite you to get in touch
www.consultativesellingsolutions.co. uk
Commercial Lease Breaks: The Importance of Getting It Right
Richard Burraston
Many commercial leases contain express provisions relating to the ability of one party, or both, to bring the lease to an end before the expiry commonly
of the contractual term. These are more commonly known as break clauses
However, successfully exercising those provisions can be fraught with risk A failure to do so correctly may leave tenants liable for rent and other lease obligations until the original term expires, and landlords unable to regain possession of their premises on more favourable terms
Break notices require strict compliance Even minor errors or omissions can leave a party exposed.
Common mistakes include failing to serve the break notice far enough in advance of the break date, not complying with the strict service provisions set out in the lease, or drafting the notice incorrectly. If the lease requires the notice to be written
in blue ink, on red paper, then that is what must be done While a court may be sympathetic to minor discrepancies, case law suggests the risk lies firmly with the party serving the notice
Any conditions attached to the break must also be fully satisfied This often includes ensuring that all rent has been paid in accordance with the lease, not just apportioned to the break date, and that any interest due on previous late payments has been settled.
If your lease contains break provisions and you’re unsure of your obligations, it’s important to seek legal advice to avoid the risk of getting it wrong
www.stevensdrake.com
Farewell Elekta, Hello Next Chapter! Dee Mathieson’s Remarkable Journey
After nearly 38 years of dedicated service, Dee Mathieson has retired from her role as Managing Director of Elekta Ltd, marking the end of an extraordinary chapter in healthcare innovation and leadership Dee’s career has been defined by her unwavering commitment to innovation in cancer care and radiotherapy, and her legacy will continue to inspire generations of healthcare professionals and technologists
To honour her retirement, a surprise celebration was held with the theme ‘This Is Your Life’, masterfully compered by none other than Sir Martyn Lewis, the renowned former BBC newsreader The moment Sir Martyn appeared with the iconic red book was unforgettable – Dee’s reaction said it all The event, organised by her PA Tanya Addison, brought together family, friends, and colleagues from across the decades to celebrate Dee’s life and career
The evening traced Dee’s journey from childhood and education, through her time at Guy’s Hospital, Philips, and ultimately Elekta Heartfelt tributes and video messages recognised her pivotal role in advancing radiotherapy technology and improving outcomes for cancer patients globally Dee’s passion for product strategy and her ability to translate vision into clinical impact has left an indelible mark on the industry.
What truly lit up the room, however, was Dee’s infectious sense of humour – woven through the evening’s stories and memories, it reminded everyone of the joy and warmth she brings to every interaction Whether in the boardroom or at a celebration, Dee’s wit and laughter have always been part of her unique leadership style.
Dee expressed deep gratitude to everyone who contributed to the event and shared their memories, saying
saying, “I am humbled by the kind words from so many people. Your recognition of my contribution to cancer care and innovations in treatment technology made me feel so proud”
“Whether in the boardroom or at a celebration, Dee’s wit and laughter have always been part of her unique leadership style”.
General Manager of Gatwick Diamond Business, Sally Brown commented, “While Dee may be stepping away from Elekta, she is far from retiring from making a difference. The Gatwick Diamond Business community is thrilled to retain her invaluable support as a Director of Gatwick Diamond Business and Chairwoman of the Gatwick Diamond Business Council Her leadership, insight, and energy continue to be a driving force in shaping the region’s business landscape”
As Dee embarks on her next chapter, she may have said farewell to Elekta but her story is far from over Watch this space!
What Growth-Minded Businesses need
Growth today isn’t about playing it safe It’s about being different, cutting through platform chaos, and delivering creative content that actually moves the dial
Half of all ads don’t make people feel a thing Which is dangerous Powerful and consistent digital creative contributes to as much as 55% campaign impact and by failing to engage audiences is ineffective and wasting budget.
Safe, standardised and mediocre ads mean investing more for less, but that can change with creativity and killer work Creatively engaging work can be up to 13x more effective at driving market share and building your brand.
We believe you need to start with one big creative idea, built for longevity, then scale it across every platform with
with ruthless production precision and crafting for platform nuances Social, In-stream, YouTube, plus many more You name it, you need the content to work hard and the expertise to deliver it.
To tackle mediocre creative, we’ve created the Mediocrity Index, a fast 1:1 review that benchmarks creative and content against competitors, showing you where there's overlap, and identifying how you can stand out across creativity and originality, branding, messaging and tone, and differentiation
So, if you're a brand that’s hungry for attention, tired of complexity, and want to craft something meaningful and not the mean, try our Mediocrity Index.
www.stk.studio
RPD Footgolf Fundraiser 2025 – A Day of Fun, Competition, and
This year’s RPD Annual Footgolf Fundraiser was a fantastic mix of friendly rivalry, impressive footwork, and heartfelt generosity, with teams from across the region bringing their A-game to the course The atmosphere was electric from the first kick to the final putt, as players chased trophies, personal bests, and, of course, a bit of wellearned bragging rights Verdant Financial Planning Ltd proved unstoppable, taking the title of overall champions with a superb score of 98, while in the 4pm session, Leon from Knights claimed Nearest the Pin and Jordan from NatWest (who left before we could grab a photo) delivered a Longest Drive that still has people talking The evening brought even fiercer competition, with Southern Sheeting securing an outstanding 107 points in the 6pm session, alongside
Community
Impact
alongside Joel O’Brian’s Nearest the Pin win and Josh from KPMG UK smashing the Longest Drive
While the competition was thrilling, the true highlight was the generosity and community spirit on display. Thanks to the amazing support of all who played, donated, and cheered from the sidelines, we raised an incredible £2,376 for Home-Start UK This national charity provides vital practical and emotional support to parents of young children facing challenges such as mental health struggles, financial pressures, and social isolation, ensuring no family has to face hardship alone Their mission reflects our own values of supporting people, building community, and driving real change, and we are proud to stand beside them
To everyone who made the day such a success - thank you We’re already looking forward to next year’s event, with more competition, camaraderie, and community impact To learn more about the work of Home-Start UK, visit homestartchams.org.uk.
www.placedobson.co.uk
Ben Sheppard
Springboard to career success – colleges adopt a new wave of employer engagement
Three colleges have recently teamed up with cruise industry giants to highlight the sector as an exciting, rewarding career pathway. This included Travel and Tourism students at Nescot college in Ewell, who have completed their first Cruise Career Springboard programme, allowing them to dip their toes into a potential career in the cruise sector by visiting several
The cruise industry has seen steady growth over the last 50 years It has a global economic impact of over $168 billion dollars and supports over 1 6 million jobs worldwide The Cruise Career Springboard programme was developed and masterminded by Edwina and Matthew Lonsdale at Mundy Cruising and has been supported by key industry figures, who have come together to invest in the next generation This includes representatives from the Cruise Lines International Association (CLIA) and leaders from numerous operators including Royal Caribbean, Celebrity Cruises, Silversea, Norwegian Cruise Line and MSC Cruises.
Former Managing Director and Vice President of Celebrity Cruises, Jo Rzymowska, an inspirational speaker and NonExecutive Director at Hays Travel joined the programme to mentor the Nescot students Participants have also benefited from the wisdom of former Managing Director of Regent Seven Seas Cruises UK, Graham Sadler, and Debbee Dale, leading trainer for the sector.
The course, which took place over nine weeks and included students from St John Bosco College in Battersea and Itchen College in Southampton, aims to improve diversity and inclusion, introducing learners from varied engineering
Edwina Lonsdale from Mundy Cruising, Julie Kapsalis, CEO/Principal at Nescot, plus staff and Travel & Tourism Students from Nescot on the Cruise Career Springboard course.
“The Cruise Career Springboard has offered our students once-in-alifetime experiences, expert mentorship and the chance to learn about and try roles beyond the course. It’s clear that the Cruise industry offers students a world of opportunity and we’re working together to help them grab it.”
Students from Nescot, St John Bosco and Itchen Colleges are joined on Silver Spirit by Edwina Lonsdale – Mundy Cruising, Mentors Graham Sadler and Jo Rzymowska, Peter Shanks – Silversea Cruises and Julie Kapsalis – Nescot.
Edwina Lonsdale, Managing Director of Mundy Cruising and Cruise Career Springboard creator said: “Many young people look at the cruise sector and don’t realise it could be a career option for them, so we set out to change that We want a diverse, enthusiastic workforce, both at sea and shoreside so linking up with colleges made perfect sense I’ve been blown away by the continued industry reaction and how many individuals and operators have come on board to help us. We’re incredibly grateful, as with their support, the Springboard programme can launch more careers than ever I have also been struck by the enthusiasm and participation of the students – they have a great future ahead of them ”
Working in the cruise industry allows young people to access a wide range of careers and utilise skills that cover a range of jobs and functions. As a global industry, it also offers opportunity to work with colleagues around the world and to travel Many who join the cruise line industry might begin on ships, but then pivot into shore-based roles as their career develops, or family commitments make travel more difficult The industry can provide a lifelong, varied and dynamic career
Industry professionals interested in finding out more about the Cruise Career Springboard can contact Edwina Lonsdale - edwina@mundycruising co uk
In addition to Travel and Tourism courses, Nescot offers a wide range of college courses for school leavers and adults, including Animal Care, Business, Computing and IT, Construction, Performing Arts, Childcare, Health & Social Care and Beauty Therapy
To explore how your business could partner with Nescot, please call the Business Partnership Team on 0208 394 8593 or email businesscentre@nescot ac uk
Kapsalis, CEO and Principal at Nescot College, with Travel and Tourism Student Eva Williams, beside cruise liner Silver
Julie
Spirit.
Birketts expands employment team in the South East to meet growing client needs
Based in Sevenoaks, the Birketts South East employment team, led by Charlotte Sloan (Legal Director) continues to go from strength to strength
The employment team has recently welcomed two new experienced employment lawyers, Harriet Hutchinson (Associate) and James Corrish (Legal Director), further
strengthening its ability to support businesses across a broad range of employment law matters By way of further growth, the team is also delighted to have two of the firm’s trainees, George Hull and Josie Rossouw qualify into the team this September The expansion of the team, coincides with a time of significant change in the employment law landscape with the Employment Rights Bill (ERB), enhancing the team’s capacity and depth of experience to support businesses and employers across the Gatwick Diamond
With the ERB likely to be passed into law in Autumn this year, and the key reforms scheduled to be rolled out from April 2026, the team will be well placed to assist employers in navigating the wide-ranging reforms aimed at strengthening employee protections Key changes include a day
day-one right to claim unfair dismissal, tighter rules around fire and rehire practices, an increase in the time limit to bring employment tribunal claims, new obligations to prevent third-party harassment and strengthened trade union rights, which will need to be carefully considered by employers
For an opportunity to meet the team and get up to speed with the latest on the new employment law landscape, Birketts’ South East employment team will be hosting their annual employment conference on Tuesday 14 October at Roffey Park – places are limited and the event will be popular so to guarantee a space do sign up here, or get in touch with Charlotte directly:
charlotte-sloan@birketts.co.uk.
Sevenoaks Employment Team
Local Sussex
London Gatwick already contributes 76,000 jobs and £5.5bn to the UK economy every year If approved, the privately funded £2 2bn project to bring the existing Northern Runway into routine use will deliver a further 14,000 jobs and £1bn in growth for the regional economy each year.
www.gatwickairport.com
Waves
London -
other, push boundaries, and consistently deliver exceptional work” - Sadie Wigg, Head of Marketing.
The team look forward to celebrating these achievements at the award ceremonies later this year, alongside meeting some of the country’s most inspiring agencies and creative minds: ● UK Agency Awards: Thursday 11th September at The Grosvenor House Ballroom in London
●UK Social Media Awards: Wednesday 8th October at London Hilton Bankside
If you want to outsource your marketing to a multi-award-winning team, then get in touch to discuss our services:
www.creativepod.uk.com
SSP Is Changing: What SME Employers Need to Know Before April 2026
What You Should Do Now:
Review Your Policies: Ensure your current sickness policy aligns with the upcoming rules Address any gaps early
Strengthen Reporting Procedures: Require phone calls on the first day of absence to better assess legitimacy and discourage misuse.
Track Absences Diligently: Good records help spot patterns and support fair disciplinary or capability processes
Conduct Return-to-Work Interviews: These reinforce accountability and offer a chance to show care – or investigate further if needed.
Prepare for Investigations: Have a fair, consistent process in place, and seek expert advice when needed, especially around disability-related absences
By acting now, SMEs can reduce risk and ensure compliance while continuing to support their teams effectively
At The HR Dept SBTS, we specialise in supporting SMEs with practical, compliant HR solutions. If you’d like help reviewing your policies, updating procedures, or training your team ahead of the SSP changes, get in touch with us today
sbtsinfo@hrdept.co.uk
How can HR managers better prioritise women’s reproductive health at work?
Every year, tens of thousands of women in the UK consider leaving the workforce due to persistent reproductive health inequalities and discrimination HR managers have a legal and moral duty to tackle these issues In a National Institute for Health Research (NIHR) funded study, co-led by Dr Lilith A. Whiley (University of Sussex Business School) and Dr Ruth Abrams (University of Surrey), findings identify a range of workplace interventions to support pregnancy and related complications, postnatal return, and menopause. Their recommendations for employers include:
Occupational health programmes that encourage early disclosure and consultations with pregnant workers, as part of a supportive environment that normalises discu
discussions about workplace vv adjustments;
Supportive line manager attitudes and protected, high quality spaces for breastfeeding employees; Apps offering evidence-based content and self-help for those experiencing menopausal symptoms, as well as training for line managers of staff experiencing menopause;
HR auditing existing policies and procedures to ensure they are needs
b based and in line with scientific vvvevidence; Avoiding a one-size-fits-all approach by involving those most likely to benefit from interventions in their design and delivery
Their research finds evidence that interventions designed along these lines can improve employee performance and commitment to their organisations. Read more here.
For more information, contact Dr Lilith A Whiley, Associate Professor in Occupational and Organisational Psychology, University of Sussex Business School
L.Whiley@sussex.ac.uk and Dr Ruth Abrams, Senior Lecturer, School of Health Sciences, University of Surrey r.abrams@surrey.ac.uk
Explore Rail destinations from Gatwick Airport
Travelling from Gatwick Airport by Southern Railway or Thameslink opens up effortless leisure trips across the South and into Eastern England. Whether you're flying in or based near the Airport, trains from Gatwick offer relaxed and scenic services to cities like Brighton, Cambridge, StAlbans, Lewes and more all without the hassle of driving
Fast, Scenic connections
Thameslink services run frequently to StAlbans City and Cambridge, passing through central London and picturesque towns along the way Ideal for day trips, you can enjoy historic streets, riverside walks, cafés and markets in StAlbans, or head further north to Cambridge, exploring colleges, punting on the River Cam, and soaking up the academic atmosphere
Prefer somewhere off the beaten path? Southern services connect you to charming spots like Lewes, Arundel, or Eastbourne, where historic streets, castles, and coastline await Trains are frequent, fast, and comfortable –perfect for a spontaneous weekend trip or a well-planned holiday
Smart Ways to Save on Leisure Travel
Advance tickets offer exceptional value when you book early (up to 12 weeks in advance) – often significantly cheaper than buying on the day
Travelling with friends or family? GroupSave gives 1/3 off for groups of 3 to 9 adults travelling together on Off-Peak services
Bringing the kids along? They travel for just £2 each when accompanied by an adult on Off-Peak journeys and under-fives go free
Importance of Policy Reviews and Fundraising for Crawley Open House
We're continuing to see requests from businesses across the Gatwick Diamond Region contacting us for a HR Audit to conduct comprehensive policy reviews with many looking ahead to the pending Employment Rights Bill changes in 2026 and 2027 a
In a number of cases, these are businesses who haven't had any form of HR involvement for a number of years and recognise that there is likely to be some 'gaps' across their suite of company documents This activity has reinforced just how crucial it is for businesses to maintain up-to-date employment policies and contracts A standout example in the last couple of weeks, was working with a company where documentation hadn't been refreshed since 2016 (we've also seen examples which go back further than that!) Employment law is evolving over the next 12-18 months and outdated policies can leave businesses vulnerable to compliance issues and potential disputes. We always recommend regular policy reviews, bbbb
they aren't just best practice, they're essential for protecting both employers and employees in today's ever changing.
Following Ian Wilkins’ inspiring presentation at our May Members Meeting at Lingfield College, where he shared the incredible work Crawley Open House does and the challenges they face, we felt moved to support the cause. Ewen has chosen to take on the Barns Green Half Marathon to help raise awareness and support for the charity His training is going well, and with just a few weeks to go, we’re all behind him! If you’d like to find out more or support the effort, you can do so here.
www.mjvconsulting.co.uk
Crawley business Carnegie Group wins Bronze Stevie® Award in 2025 International Business Awards®
forward to honoring them on stage in Lisbon on 10 October ”
David Mindham, Group Director and CoFounder said: “We are honoured to have won this prestigious award Carnegie Group has always valued its people and their individual contributions, and this award is testament to the hard work of the whole team My co-founder, Simon Barren and I congratulate each and every one of them and we are excited about what the future holds for the company ”
www.carnegiegroup.co.uk
FRED 82 is approaching: Is the Construction industry ready?
With long-term contracts, complex lease arrangements, and milestonebased billing, the construction industry faces unique challenges under FRED 82 Here's what you need to know to stay ahead
From 1 January 2026, the UK construction sector will face a major shift in financial reporting. The Financial Reporting Council’s FRED 82 introduces sweeping changes to FRS 102, aligning it more closely with international standards like IFRS 15 (Revenue) and IFRS 16 (Leases)
Revenue Recognition: What FRED 82 Means for Construction FRED 82 introduces a new way to record revenue that’s especially relevant for long-term construction projects It focuses on clearly defining contracts, breaking down what’s being delivered, and recognising income as each part is completed This means companies will need to keep tighter records and pay closer attention to changes, retention payments, and bundled services.
Fire Protection as a Catalyst for Resilience and Growth in the Gatwick Diamond
A key challenge for businesses today is adapting to evolving fire safety regulations, especially around fire doors, passive protection, and documented fire risk assessments The shift isn’t just technical; it requires embedding safety awareness into daily operations so it becomes part of workplace culture, not a once-a-year task.
At Pyrotec Fire Protection, we’ve seen that combining alarms, extinguishers, fire doors, passive protection, thorough risk assessments, and regular fire safety training gives organisations the best chance of staying compliant while minimising disruption Training ensures staff can respond confidently in
KD People – Strategic HR Support for Growing Businesses
£120 Billion Opportunity for gdb Members in the UK s Modern Industrial Strategy
changes will increasingly be directed towards these priority sectors That means opportunities to secure innovation grants, join reshored supply chains, export with government support, and attract co-investment for growth.
We’ve analysed the full strategy and supporting sector plans to create a summarised guide that explains the top-level opportunities, investment commitments, and long-term aims
Karen Davis
AI is remaking SEO - and the winners will be the brands people already trust
Google’s AI-led search and LLMs now elevate signals of Experience, Expertise, Authoritativeness and Trust (E-E-A-T) alongside the classics. In this world, brand mentions – linked and unlinked – act like reputation beacons When your name appears in reviews, round-ups, news, and community threads, generative engines are more likely to find and incorporate you into their responses.
This shift pushes strategy from pagelevel tweaks to brand-level authority The playbook: publish mentionworthy assets (original research, definitive guides, data-rich explainers); run Digital PR to earn coverage and list inclusions; explainers);
contribute expert commentary and guest content; cultivate verified reviews; participate in communities with genuine expertise; and strengthen entity clarity with consistent branding and schema Combined with smart link building, this creates a compounding loop: more mentions → more trust → more hh
Office Occupier Trends in 2025
Property costs are one of the largest expenses for any business, alongside the employment costs As such, any well run business has always sought to manage these expenses to help drive its profit
In collaboration with Markettiers, we surveyed over 500 UK senior decision-makers to understand their perspectives on future office opportunities and concerns. Welcome - Office Occupiers Report 2025
Here are three common business objectives and the associated property considerations:
1.0 Driving down costs –Occupiers need to understand how efficient their heating, lighting and airconditioning systems are, who has control of these i e the occupier or landlord, how they can be made more efficient, at what cost, and who has to pay for any changes. Should
visibility in both traditional rankings and AI summaries.
The article also introduces GEO (Generative Engine Optimisation) and RAG (Retrieval-Augmented Generation): secure citations in the sources these systems pull from, and you multiply your odds of being surfaced by AI.
Read the full article on Happy Otter: www happyotter co uk/seo/how-ai-istransforming-seo-the-rise-of-trustauthority-and-brand-mentions/
For further information, please get in touch with one of the Happy Otter team We are here to help you rank Say hello at hello@happyotter.co.uk
Spirit of the Downs has once again put Sussex on the map of exceptional spirits
Spirit of the Downs’ latest release, Sussex Brandy French oak aged using the chardonnay grape from Tickerage Vineyard 2021, Cuvée Tom Parker, has just been awarded a Great Taste Award star, a mark reserved for products considered outstanding in quality and exceptional in flavour.
This cask-strength Chardonnay grape distillate has been aged in three types of oak, producing a brandy that is rich, aromatic, and complex, with nuanced layers of vanilla and oak and a smooth, lingering finish At 61% ABV, it is one of the strongest and most distinctive brandies in the world, designed to be savoured slowly
The release carries a deeply personal connection: it is named
after Tom Parker, the grandfather of founder Michael Yeoman, who served in the Royal Navy, where the traditional daily tot of rum was a much-loved ritual This brandy is a tribute not only to Tom’s naval service and legacy but also to the careful craftsmanship of the distillery.
It is produced in collaboration with some of Sussex’s top winemakers, using their grape pomace, which is fermented, distilled, and barrel-aged into the brandy Demonstrating a commitment to sustainability, any leftover waste is sent to Trenchmore Farm to fertilise their orchards, closing the loop on production responsibly
With only a limited number of bottles released, enthusiasts have a rare opportunity to experience the spirit first-hand For the opportunity to
www spiritofthedowns co uk
taste this award-winning brandy and hear the remarkable story behind Cuvée Tom Parker, visit:
Supercharge your profile at gdb's
Business networking events
Business networking events provide great opportunities for both people and businesses to build relationships, create connections and increase their exposure. They are an essential part of many growth strategies. A solid networking strategy is crucial to establish and nurture valuable connections, expand your reach, and ultimately drive growth
11 September
15 September
16 September
Membership Meet Up
10:30 - 11:30
Freedom Works, Astral Towers
Join us every third Monday of the month for our Membership Meet Up! Whether you’re new to gdb, thinking about joining or an existing member who needs a refresher.
The gdb Business Breakfast
08:30 - 10:00
Crawley College
Brought to you in partnership with Crawley College, This event will provide a friendly, relaxed, and informative environment for local businesses to network and improve their business profile.
26 September
September Educational Seminar
11:00 - 12:00
Roffey Park Institute
Join us in September for an Educational Seminar from Hive HR Solutions and Blindspot for Business.
Neuroscience for leadership: achieving sustainable success and wellbeing
09:00-12:30
Stanhill Court Hotel
Join gdb in collaboration with Reed and Yvette Jeal PCC, as we explore the secrets to good brain management and unlock tools and techniques to help you operate at your optimum
26
September
30 September
2 October
Sussex Skills 25 Conference
08:30-14:00
Amex Stadium
We’re pleased to be supporting the Sussex Local Skills Improvement Plan (LSIP) and the upcoming Sussex Skills 25 conference –a major event focused on shaping the future workforce across our region.
September Members Meeting
12:00-14:30
Roffey Park Institute
Join us to catch up with all things gdb and your fellow gdb members at the September Members Meeting, kindly sponsored by Fluent.
3 October
Manufacturing Made Smarter
09:00-11:00
Vision Engineering, Woking
Could new technologies help you grow your business, reduce downtime, or cut costs? If you're a manufacturer or maker based in the South East, Made Smarter is here to help you do just that.
Gatwick Diamond Business Awards Launch
16:00-18:00
Alexander House
The event offers the chance to connect with fellow professionals from across the region, meet sponsors, hear from a keynote speaker and learn more about the awards programme over drinks and canapes.
9 October
The gdb Business Breakfast
08:30 - 10:00
Crawley College
Brought to you in partnership with Crawley College, This event will provide a friendly, relaxed, and informative environment for local businesses to network and improve their business profile.
16
October
20
October 16 October
23
October
gdb Networking Breakfast at the Gatwick Business Show 2025
08:00-09:30
Elite Venue Selection Felbridge Gatwick Hotel
Kickstart your day with the gdb Networking Breakfast. Open to both visitors and exhibitors. Kindly Sponsored by Birketts.
Gatwick Business Show 2025
10:00-15:00
Elite Venue Selection Felbridge Gatwick Hotel
Hosted by Mike Monk Events in partnership with gdb. Gatwick Business Show brings a wide range of established and innovative B2B businesses together.
23 October
Membership Meet Up
10:30 - 11:30
Freedom Works, Astral Towers
Join us every third Monday of the month for our Membership Meet Up! Whether you’re new to gdb, thinking about joining or an existing member who needs a refresher.
Diamond Leader for Growth
09:00 - 16:00
Freedom Works, Astral Towers
Diamond Leaders for Growth is a Gatwick Diamond Business programme exclusively for individual leaders committed to growing their businesses and interested in sharing experience, knowledge and ideas with likeminded peers.
Networking at Ease
12:00 - 14:30
Farleigh Golf Club
This event is all about making networking straight forward and enjoyable. With a friendly and inclusive atmosphere, Networking at Ease is designed to help you break the ice and connect with other likeminded professionals.
31
October 31
October
October Members Meeting
12:00 - 14:30
Elite Venue Selection Felbridge Gatwick Hotel
Join us to catch up with all things gdb and your fellow gdb members at the September Members Meeting.
October Educational Seminar
11:00 - 12:00
Elite Venue Selection Felbridge Gatwick Hotel
Guest speaker TBA
gdb Welcomes
Membership of gdb will help you raise your organisation’s profile within the Gatwick Diamond and build your business connections.
Avondale is a specialist business advisory firm helping successful private company owners op mise value and succession through strategic business sales. With over 30 years’ experience, we exclusively represent sellers, guiding them through complex, high-stakes decisions with expert exit strategies We understand the emotional and financial significance of selling a business built through dedication, and we support owners every step of the way Our approach ensures outcomes that benefit shareholders personally and professionally Avondale delivers Strategic Business Sales, Private Equity Sales, and Employee Ownership solutions, simplifying jargon and choices, to help entrepreneurs realise the rewards of their hard work.
Gill Craik is a specialist HR consultant with legal expertise - delivering practical, legally compliant, and robust people solutions
She founded Black Dog HR Consultancy Ltd in 2008 and has since supported SMEs across all sectors, fellow HR consultants, and employment law solicitors with HR advice, legal compliance, and complex employment matters Her work ranges from everyday people management to high-risk legal issues, enabling solicitors to save time, strengthen cases, and improve client outcomes. Combining in-depth legal knowledge, business acumen, and strong people skills, Gill provides tailored HR solutions that keep organisations compliant, effective, and positioned for sustainable growth
Welcome to Branding Box, a Sussex-based brand and digital marketing agency. We specialise in helping professional services businesses ensure their brand, website, digital marketing, social media, and messaging not only look great but are consistent across all touchpoints and speak directly to the right audience Our team of six includes designers, digital marketers and brand consultants, giving us a strong mix of skills in one place With Branding Box, there's no need to deal with multiple agencies We can handle everything for you Got a question or want to find out how we can help? Speak to us!
Brown & Brown is one of the world’s largest insurance brokers, with over 500 offices including several across Sussex and Kent. We support businesses of all sizes, from local SMEs to global enterprises Our experienced team takes the time to understand your needs and deliver tailored insurance solutions that evolve with you
When the unexpected happens, our in-house claims management service helps ease the burden so you can focus on getting back to business quickly and with minimal disruption.
www.consultativesellingsolutions.co.uk
Claire Nash Solicitors are a growing law firm, offering caring and compassionate legal support for you and your family, with flexible appointments tailored to your needs
Gatwick Diamond Business Awards
Your trusted local legal experts, serving Crowborough, Haywards Heath and beyond with expert legal services in wills, power of attorney, probate, divorce, equity release, first-registration and conveyancing
We specialise in older and vulnerable clients and are committed to becoming a dementia aware law firm All our team are DBS checked, and we ensure we create a safe, welcoming environment for all clients - because everyone deserves legal support they can trust
Consultative Selling Solutions empowers individuals and businesses to achieve sustainable growth by mastering a relationship-centric sales approach Our sales training goes beyond traditional methods, focusing on developing key skills like active listening and building genuine rapport Whether you're new to sales or a seasoned professional, our tailored programs provide practical, actionable strategies that boost performance and create lasting client relationships We believe that true success comes from solving problems, not just selling products.
www.gcpartners.co
I’m Gary (Gaz) Morgan, Sales & Leadership Coach and Certified Emotional Intelligence Practitioner. With over 30 years’ experience, I deliver practical sales training and coaching, including expert telephone skills that help teams sell with integrity, confidence, and emotional intelligence I empower sales and customer service professionals to develop the mindset and skills needed for sustainable growth and authentic client relationships Passionate about people and purposeful leadership, I’m the go-to for organisations looking to raise performance through coaching that drives real results
We are a specialist foreign exchange provider, trusted by clients to move large sums of money overseas quickly, securely and at competitive rates. We offer tailored currency strategies to support seamless international transactions of any size Our dedicated Account Managers provide tailored guidance to ensure funds are transferred efficiently and securely every time www.kdpeople.uk
At KD People, we help businesses thrive by putting people first. Led by Karen Davis, a seasoned HR leader with over 25 years’ experience, we offer practical, expert support to help you attract, retain, and energise top talent Whether you're scaling up, navigating change, or tackling a specific project, we bring clarity and confidence to your HR strategy Our goal? To free you up to focus on growth while building a motivated, high-performing culture Because when people are happy and thriving, business success follows
Gatwick Diamond Business
www kissthefish net
www
com
www prosyncfm co uk
www.pyrotec.co.uk
A dedicated and adaptable commercial leader with over 20 years of experience driving outstanding results through the development of successful partnerships across both domestic and international markets
Working for household names such as O2, Allianz and Simplyhealth My career is marked by a consistent ability to build and lead high performing teams, secure groundbreaking contracts and deliver substantial new and organic revenue growth in corporate, SME and start up environments.
Say hello to Maldron Hotel Brighton, your new favourite spot by the sea! Just a pebble’s throw from the iconic seafront, our 225 stylish bedrooms are perfect for everything from weekend escapes to midweek business trips. Kick-start your day with barista coffee and fresh-from-the-oven pastries, explore Brighton’s buzzing lanes, or unwind on our sunny terrace with your favourite drink in hand Whether you’re sealing deals, making memories, or soaking up the coastal charm, our friendly team and warm atmosphere will make it unforgettable At Maldron Brighton, we blend comfort, character, and a splash of seaside fun – because life’s always better by the beach!
Managing commercial property in the UK involves more than routine maintenance - it demands full compliance with health, safety, and environmental regulations across every stage of a building’s lifecycle From pre-purchase to occupation and ongoing operation, we carry out detailed inspections to assess building condition, legal compliance, and operational readiness. These include health checks, construction and fit-out reviews, pre-occupation assessments, and post-handover snagging - all designed to ensure your property is safe, compliant, and fit for purpose
Pyrotec Fire Protection Ltd are fire safety specialists, dedicated to protecting communities and businesses from the outbreak and spread of fire We provide high-quality products, servicing, expertly planned and delivered fire safety training, and outstanding customer support when it’s needed most Our trained and experienced team work to the highest industry standards, delivering reliable installation, maintenance, and safety solutions tailored to each client. We are proud members of leading fire safety institutions, giving you confidence in our expertise and professionalism. From protecting people to safeguarding property, Pyrotec is your trusted partner in complete fire protection
After being part of the gdb community for over 20 years, most recently as a local government employee with a responsibility for economic development and business support, I’m delighted to become a member in my own right I hope that my experience and contacts within the Gatwick Diamond area can be of help to businesses and organisations looking to achieve their objectives This might be a single discussion or the beginning of an ongoing professional relationship. I work with people to help them meet their goals
wick Diamond Business Awards
Enjoy a world-class experience with award-winning Singapore Airlines Renowned as an innovative market leader, Singapore Airlines is committed to service excellence, product leadership and network connectivity Flying daily from London Gatwick to Singapore, encounter unparallelled service with the world’s best cabin crew and connect seamlessly through state-of-the-art Changi Airport across Asia, Australia, and New Zealand. Discover a world of benefits with HighFlyer, Singapore Airlines’ business travel programme Designed for businesses of all sizes with no minimum spend, easily maximise your returns from preferential airfares to earning points, redeeming rewards and much more www.singaporeair.com/corporate
At STax, part of the EMW family, we help you turn your commercial property into a high-performing asset. Since 2011, we’ve specialised in Capital Allowance consultancy, providing expert advice and support in one place. With over 97 years of combined experience and more than £500 million claimed for our clients, we’re trusted industry leaders, recognised by multiple awards If you own a commercial property or lease one that you’ve improved, book a call with one of our Capital Allowance experts We’ll explain how we can help you claim the full tax relief you’re entitled to www.emwstax.com
Gatwick Diamond Business Awards
www.wotter.ai
Wotter is a real-time employee feedback tool that gives teams a constant pulse on how their people feel - no more waiting for annual surveys. Questions automatically adapt dynamically based on emerging trends, and the platform sends questions that actively seek out the feedback that can really move the needle With quick, anonymous insights and AI-powered analysis, Wotter shows you exactly where to act to boost engagement, morale, and retention The benefit? Happier teams, better cultures, and faster decisions based on informed data, not guesswork Wotter, the next generation of employee engagement.
Referrals
We would like to thank the following members for referring gdb to their business contacts:
David Mindham from Carnegie Group Ltd for referring GC Partners
Chris Mansfield from Fusion for referring Brighton Museum
Ewen Bonnyman from MJV Consultants for referring G4CP Consulting Ltd
Vern Derksen from ActionCoach Horsham for referring Tru English Bespoke Joinery Ltd
Chris Mansfield from Fusion for referring Kiss the Fish #goodpeopleknowgoodpeople
Diamond Listing Directory
Welcome to your Diamond Listing Directory
The gdb member companies listed below have a Diamond Listing in the online gdb Members Directory. For a full list of gdb members please go to Members Directory And contact us to find out how to enhance your listing and raise your website profile in PINK!
