Diamond Edition 21 - July & August 2023

July

Pentagon, supporting staff through attainment of professional qualification

Become a better leader with Help to Grow

The game every airport wants to win - how London Gatwick secures its airline victories

Sponsored by

Welcome!

community.

A big thank you to the University of Brighton’s Help to Grow programme for their sponsorship of this edition. Take a look at page 7 for full details of the Help to Grow Management Course and find out how to claim a fully funded place - an amazing offer for 5 lucky gdb Members!

Our Member spotlight on page 4 shines on Natasha Lewis of Horsham based law firm Lewis Denley. Natasha highlights the social and professional benefits of being a gdb member, and news of these benefits is obviously spreading as we welcome 18 new members to our business community. See pages 36-41 to find out who they are.

Manager, we are excited to be recruiting for a new Business Administration Level 3 apprentice to come and join our wonderful team. If you know someone who wants to kickstart their career and be part of supporting our vibrant business community, please signpost them to us.

Our thanks as always to Creative Pod for the design of Diamond, and to all of you who have contributed your news, inspiring stories and advice to this edition.

Welcome to the July/August Diamond Magazine, another great edition full to bursting with information and positive news stories from across our business

gdb Photoshoot

Ally Whitlock recently joined the gdb team at Astral Towers to capture our brand-new headshots. It was a pleasure to work with Ally and we want to say a huge thank you for the time and effort she put into the session.

Not only did Ally take some fantastic shots, she made the whole experience relaxing and enjoyable. Her positive energy and genuine enthusiasm for photography put us all at ease in front of the camera.

We’re really pleased with our new photos and can’t wait to share more of them with you all soon!

Thank you, Ally!

allywhitlock.com

As Gatwick Airport prepares to submit their application to bring the Northern runway into routine use, take a look at page 18 for the interesting inside story of what goes on behind the scenes to attract and sign-up new airlines and new routes.

With July marking the one-year anniversary of my role as gdb General

My final mention must go to the heartwarming collaboration between Crawley Open House and Ashdown Park Hotel & Country Club. On page 22 read how their connection through gdb membership has been life changing for Commis Chef, Sam.

Happy reading and I wish you all a wonderful Summer! … (Networking works!)

Sally Brown General Manager

MEMBER SPOTLIGHT

Name: Natasha Lewis

Business name: Lewis Denley

Member since: 2022

Description: We are a progressive and forwarding thinking Horsham-based law firm taking a fresh approach to legal services. Our ambition is to provide excellent customer service to our clients based in West Sussex and the surrounding areas covering commercial and residential property, family and private client law.

1. What appealed to you about joining gdb?

As a law firm it’s important for us to make connections locally and gdb seemed to really hit our target market and provide us with the opportunity to meet other like-minded professionals in our local area. Having also been invited to attend a gdb event by a colleague, and really enjoying the session, it seemed like the perfect fit for Lewis Denley and our team.

2. What was the thing that surprised you about gdb?

The breadth of offering, in terms of the brilliant educational sessions but also the types of businesses involved from large to small, all with a real community spirit. I also couldn’t believe how much the venture has grown over the years. It definitely feels worth our while attending and being a member. We only regret not signing up sooner!

3. What’s the biggest single thing you’ve got from being a member of gdb?

Without a doubt meeting other local professionals has been really helpful. Sometimes as a business owner you can be guilty of looking very inward but by

opening up our connections with other gdb members, this has allowed us to tell our story and meet a whole variety of other business owners and professionals both socially and professionally.

4. What difference has being a member of gdb made to your business?

It’s made us commit to regular meet ups and allowed us to gain access to some really interesting individuals. We like the way we can spread the membership across the team so everyone within the firm gets an opportunity to meet with the local business community regularly.

5. gdb puts on lots of different types of events - what’s your favourite? We love the educational webinars/ seminars and learning workshops, the topics covered are always very relevant and there is often something for all areas of the business from Marketing to Accounts.

6. What’s different about gdb compared to other networking you do?

It feels more relaxed and informal, which is how we like to run our business. It’s certainly a well-attended and varied network, and with so much enthusiasm. We were made to feel very welcome from day one which was much appreciated as it can often feel daunting entering

into a new environment. The team are also incredibly knowledgeable, provide regular updates and information and nothing is too much trouble.

7. What’s your top tip for getting the most out of networking?

Attend every event and aim to meet new people each time. We are great believers in what you put into life; you get out. And this is so true for networking. We are also mindful that networking takes some time to build up trust with other members. However, we are already seeing the benefits of having those regular conversations and exposure.

8. Besides the events, what else do you get out of your gdb membership? We utilise the editorial and advertising opportunities available to give us more profile, which helps reinforce to other members what we do best at Lewis Denley. We love being a part of this very special community of local businesses and their members.

lewisdenley.com

“We only regret not signing up sooner!”

Some Summer Reading

Businesses sometimes struggle because their teams aren’t functioning as well as they should. Trust, or the absence of it, often lies at the core, often because they are not given enough room to work, enough trust that they can perform if left alone or given responsibility.

Many managers feel uncomfortable doing this though. It was Ernest Hemingway who wrote ‘The only way to tell if you can trust someone is to trust them…’ and its very true even if a little difficult to do. So, if you have an underperforming team, ask ‘am I in any way contributing to it?’

A great question to also ask a team is…

‘Win, lose or draw, who do we want to be?’.

‘Win, lose or draw, who are we?’

In times of difficulty, falling back on

Putting the HR into ESG

simple principles is a powerful way to energise people.

All this matters. A few years ago, a famous management thinker called Charles Handy wrote something that is just as powerful today as it was then.

“Things need managing”, he argued. “People don’t”.

“What the world needs, is less management and more ‘genuine leadership’, which has been endlessly studied but I don’t think is well understood.”

His definition of leadership was refreshingly simple: “Getting the most out of people. Giving them room to move, but not so much that they go bonkers.”

The 80/20 Business Consultancy helps companies identify the key things they need to get their business motoring.

mcook@8020consultancy.com www.8020consultancy.com

The rising profile of ESG means that many employers are already taking steps to embed ESG principles into existing business policies. What does this mean for HR?

The concept of ESG (Environmental,

Social and Governance) reflects modern expectations on the part of investors, regulators, customers and the workforce for businesses to act ethically and responsibly and reducing their impact on the environment.

An employer’s approach to ESG is an increasingly significant contributor to successfully attracting and retaining talent in a competitive jobs market. It’s well known that younger workers and job seekers are keen to know what businesses are doing to prevent climate change and support social mobility (for example through recruitment and promotion practices). HR policies lie at the heart of ESG and form the basis of the ‘S’ in ESG. An employer's social impact encompasses its approach to gender, diversity, pay, equality, and human rights, including modern slavery, and how it engages with its workforce and includes them in decision-making.

Committing to an ESG strategy means going beyond mere compliance with minimum legal requirements (or even

best practice), by demonstrating a real commitment to reducing inequalities and making tangible, measurable improvements. For example, employers not covered by the statutory duty to report on gender pay gaps (fewer than 250 employees) may still elect to calculate their gender pay gap, and employers of any size may choose to calculate and report on other pay gaps outside the legislation, such as disability or ethnicity pay gaps, explaining how they propose to narrow any gaps identified.

ESG requires businesses to fully engage with their staff and be transparent and accountable in setting future goals. HR professionals are ideally placed, and have the people skills required, to play a central role in formulating, promoting and monitoring a coherent ESG strategy.

To learn more about HR’s role in ESG, register for Birketts’ upcoming event here: www.birketts.co.uk/events

Jeanette-wheeler@birketts.co.uk

What is Executive Coaching?

Coach?

When you hear the word ‘coach’ many things might pop into your head: Gareth Southgate, that old bloke behind the bar in Cheers, or even National Express!

Executive Coach?

And how are they different from any other form of coach (business coach, mentor, life coach and so on)?

Well, I’ve been an Executive Coach for many years, so here’s my guide:

• Business and Leadership Coaches: work in organisations - the former focussing on making firms profitable, the latter targeting senior leaders

• Mentor: generally an expert who wants to share their experience and connections

• Counsellors and therapists: work with individuals and their problems with life, and generally looking for underlying, often historical, causes (especially therapists).

• Life Coach: similar to counsellors but

the focus is on change and moving forward

• Executive Coach: only work in organisations and, like a Life Coach, will focus on change and moving forward.

So, what does that mean in practice?

Well, for me, I won’t be telling you how to do your job, but I will help you with these:

• Operating more effectively in your organisation

• Navigating complex team dynamics

• Exploring your aspirations and goals

• Opening your mind to new ways of thinking

• Becoming more courageous

• Challenging your perceived limitations

In a nutshell, though, Executive Coaching is helping people to help themselves. In fact, a coach has been likened to someone 'walking alongside' you. It's a confidential one-to-one conversation that's tailored to you and your situation, but it's a conversation with a purpose.

Get in touch for a free taster session or if you just want to find out more.

ian@merceric.co.uk

www.merceric.co.uk

Sussex Community Foundation awards £3.2 million to local groups

awarded grants worth £3.2 million to 528 organisations covering a variety of needs and causes. Projects supported have ranged from debt advice services and food banks to horticultural therapy for military veterans and outreach services to people who are homeless.

Sussex Community Foundation is a registered charity that exists to make Sussex a fairer and more equal place. Since our inception in 2006, we have supported over 3,020 local charities and community groups across Sussex. In the last financial year alone, we

A clear example of how local giving can change people’s lives for the better is given by one of the charities recently awarded a grant with us. Burgess Hill Shed provides an arts and crafts workshop for local people who want to pursue their own projects and hobbies or wish to join others and work on community-based projects. With over 65 members, and space to grow even bigger, their activities are open to everyone including people in education, in work or already retired. We recently met some members of

the group and found what they do particularly inspirational: they offer people the opportunity to come together and enjoy practical and meaningful activities, whilst at the same time helping improve health and wellbeing, with a strong focus on lonely and socially isolated members of the community.

As a registered charity ourselves, we need the support of the Sussex community to be able to do what we do. More and more Sussex-based businesses are working closely with us, setting up funds and giving to causes close to their communities. If you would like to find out how we can support your business in achieving your charitable and corporate social responsibility aims, get in touch by emailing info@sussexgiving.org or visit www.sussexgiving.org.uk

Become a better leader with Help to Grow

Take time out of the business to develop yourself and grow your business with this 12-week programme now running in Crawley.

5 free places sponsored by Gatwick Diamond Business*

1. Review your business and create a Growth Action Plan

2. Equip yourself with the confidence and tools you need to lead the business

3. 12-week programme – a mix of face to face and online

4. Learn alongside other local businesses

5. Delivered by experts from the University of Brighton in Crawley

Delivered by experts

The programme is delivered by the University of Brighton and sessions are run by expert lecturers with guest speakers and case studies from the business world.

Sessions include strategy and innovation, vision mission and values, efficient operations and digitalisation.

As well as face to face and online sessions, participants get free access to a 1 to 1 mentor. You can choose the mentor based on their expertise relevant to your business and they will follow you through the programme supporting you on your business growth plan.

Time to concentrate on the business

Help to Grow participants say how much they really appreciate time away from the business to focus on the business. 4 sessions are face to face, so they easily fit around work but give the opportunity to be in a different environment and review the business from the outside. The networking and learning from other businesses is another valuable aspect of the programme. Past businesses range from retail to construction and healthcare to finance.

90% Government funded

Help to Grow is set up by the Government to support SMEs and is open to business leaders and decision makers of companies with 5-249 staff. With the 90% funding it costs

only £750 but you could be lucky enough to claim one of the free places for Gatwick Diamond Business members on the Crawley programme starting 22 September 2023.

Erica Castle, Operations Director, Anderida Care

Now I know what I don’t know! And I’ve learnt how to fill these gaps to grow the business with Help to Grow.

The plan that I have put together will complement our strategic plan, we have a planning day booked in already with our management team for us to merge the plans and work on how to action them.

I absolutely recommend the Help to Grow programme it has been incredibly useful.

Duncan Ray, Head of Strategic Partnerships, Focus SB

I was attracted to the course as it provided a structured approach to build on my 24 years of experience gained from supporting the development of the business. As a business grows it presents new challenges and the course provided a way to see how best to manage these and exploit opportunities.

The biggest take out from the course has been that it supports you in taking time, getting away from the dayto-day and allows you to take a fresh look at what you are doing. It’s great to discuss ideas with others and the course tutors in a supportive space.

Get more information and sign up here

To claim one of the limited sponsored places quote Gatwick Diamond Business under ‘other’ when asked where you heard about us. If you have any questions or would like to chat to a course leader email Helptogrow@brighton.ac.uk

*Free places sponsored for the Crawley September 2023 programme, subject to availability.

Sending anything to the EU for export or temporary export? Let’s keep it simple!

Post-Brexit we are increasingly faced with new rules & regulations, which make shipping to the EU more complicated. However, there are still ways to make this happen in a way that works for you & your business. With the right support, the EU remains a marketplace for your UK business!

Firstly, to send ANYTHING to the EU, your business will need an EORI Number, easily obtainable online via the gov.uk website. This identifies your

business to HMRC for customs and tax purposes.

Sending goods to the EU that will not be returning can be done with a straightforward Customs Declaration, which requires a detailed, itemised commercial invoice with Commodity Codes, origin details & values. This Code identifies if there is any duty/VAT to pay, and if so at what rate. Commodity information can be found on the gov. uk website. TOP TIP: ask your shipper to provide a template of a commercial invoice (CI) which you simply fill in and use each time you ship.

Items coming back to the UK? We transport & install exhibition stands across Europe. This comes with additional challenges, as only some items will be returning to the UK. For example, an exhibition stand will be

Entries now open for RBBA 2023

Entries for this year’s Reigate & Banstead Business Awards are officially open. The awards, which take place on 23 November at Reigate Manor, are a celebration of local businesses, their successes, and contribution to the local community.

Simon Bland, Head of Economic Prosperity at Reigate & Banstead Borough Council said: “We are delighted to be running the awards again this year. They are the perfect opportunity for businesses to gain some well-deserved recognition for all their hard work. With the introduction of an Apprentice of the Year award, we now have ten award categories to choose from so why not give it a go!”

Businesses can enter themselves for up to three awards categories, and anyone is free to nominate a business of their choice.

The headline award sponsor is Morr & Co, a leading firm of solicitors who have

been part of the business community in the borough since they first opened an office in Reigate in 1729! Catherine Fisher, Managing Partner of Morr & Co, said: “These awards play an important role in showcasing and recognising the very best of our business community, and the part they play in the local economy”.

There are a limited number of spaces left for event and award category sponsors, so if you are interested, please do get in touch. The awards give sponsors a valuable opportunity

returned to our UK warehouse postevent, so this requires a temporary import arrangement, such as an ATA Carnet. TOP TIP: A Carnet is an international customs document which allows an individual traveller or business to temporarily export goods for commercial purposes, to and from an EU country, without having to pay duty or value-added taxes on the goods. For other items, such as branded pens & notebooks for the exhibition which may not be returning to the UK, these items will require separate paperwork showing them as an export item. TOP TIP: ship separately & reduce the risk of delays.

If in doubt, ask your shipping company, they are there to help make YOUR life easier.

www.ebiss.co.uk

to raise their profile in the local area and with local businesses, connecting with new customers, and enhancing their reputation with existing customers.

This year’s awards ceremony will be hosted by Ortis Deley, presenter of The Gadget Show. With a wide range of businesses tipped to attend, you won’t want to miss it!

Enter now at www.rbbawards.co.uk –closing date Sunday 30 July. For more details, contact:

diane.dunkley@reigate-banstead.gov.uk

Do you snore or sleep next to someone who does?

Is it...

• disrupting your sleep?

• affecting your concentration and focus at work?

• putting a strain on your relationship? Being just a few kilos overweight or having a neck 16 inches or larger can cause snoring (because the fatty tissue

around your neck squeezes the airway and prevents air flowing out freely).

5 easy tips to prevent snoring:

1. Avoid eating just before bedtime. When your stomach is full, it can push up against your diaphragm and affect your breathing.

2. Avoid dairy before bedtime. It can leave a layer of mucus in your nose and throat. Mucus can block the airways and make snoring worse.

3. Eat more fish. Fish has a high protein and omega 3 content - this helps to prevent the mucus creation in the first place.

4. Drink enough water and eat lots of fresh vegetables and some fruit.

Dehydration creates a thick mucus in the mouth and throat, which can then ‘stick’ together and cause snoring. Drinking water and eating fresh vegetables/fruit keeps you hydrated.

5. Avoid alcohol for at least 2 hours before bed. Alcohol causes the muscles in your nose and throat to relax more than normal which can obstruct the airways.

These 5 simple tips only require tiny behaviour tweaks, but they can make a HUGE impact on your sleep, relationships, happiness and quality of life.

Contact Katie on how to Rebalance your life.

Visit www.theleanrebalance.com to book or email: katie@theleanrebalance.com

People who work from home and heat more than one room will prompt significantly higher carbon emissions than those who work in an office, new research from the University of Sussex Business School has found. The researchers are calling on home-workers only to heat the rooms they need, and on governments to help people live in more energy efficient homes.

Sussex researchers analysed recent data of over 400,000 dwellings in England, examining the carbon emissions associated with different patterns of home working.

The study found that homeworkers who heated only one room for one hour to 19°C saw an increase in carbon emissions which was limited to 16% relative to those who work in an office. Those who heated their entire home for three hours a day saw emissions 117% higher than those who work in traditional settings, like offices.

Researchers also found that even when transport is considered, working from home three to five days a week still increased carbon emissions by 2430%, relative to conventional working patterns such as office-working.

In their paper, the researchers emphasise the importance of a nationwide decarbonisation policy, including the installation of heat pumps and home insulation and the use of green energy.

Lead author, Yao Shi, a research student in the University of Sussex Business School, said:

“Our findings also run counter to the common expectation that homeworking reduces energy use and carbon emissions. They also raise a question of whether home-workers will now need more support for their energy bills, such as tax reduction and energy vouchers.”

The impact of teleworking on domestic energy use and carbon emissions: An

assessment for England is authored by Yao Shi, Prof Steven Sorrell and Prof Tim Foxon of the Science Policy Research Unit at the University of Sussex Business School. Read more at: www.sciencedirect.com/science/article/ pii/S0378778823002268

Photo by Nathana Rebouças on Unsplash

Heating only one room key to lowering home working emissions – new research

Mighty Big Celebration for small businesses at House of Lords

Sian Curtis-Golds from ADAVIRTUAL Business Support attended a special afternoon reception at the House of Lords on Thursday 8th June, to mark the completion of a micro business scaling programme.

The event brought together small business owners from across the country, who were part of Small Business Britain’s ‘Small and Mighty Enterprise Programme’ - a programme that helps supercharge Britain’s smallest firms in these challenging times.

Sian Curtis-Golds was part of the last cohort of the Small and Mighty Enterprise Programme, and said, "It was a very helpful programme with lots of advice and ideas to implement within our business. The event at The House of Lords was a wonderful way to end the 6 weeks and meet so many amazing small businesses”.

Delivered by Small Business Britain - the leading champion of small businesses in the UK - the Small and Mighty programme aims to help grow small businesses with expert guidance and mentoring. This year’s programme was organised in partnership with Xero and ARU Peterborough.

Michelle Ovens CBE, Founder of Small Business Britain said: “We were so pleased to see so many micro businesses sign up for the Small and Mighty programme! These ‘small’ yet ‘mighty’ businesses represent the seeds of our future economy, and it was wonderful to hear about the value this programme brought them.”

“It was rewarding to celebrate with Sian, and all of the phenomenal small businesses involved in this year’s programme at the House of Lords. We must continue to cheer these small firms

on, who are working so hard to grow and thrive in this tough economy.” www.adavirtual.com

Head Gardener Tom Coward’s Summer Plant Picks

The garden at Gravetye is an especially unique feature of the manor and a piece of heritage of which we are very proud. They were originally created by William Robinson in 1885 and are now considered one of the most important historic gardens in England. Every tree, shrub and flower is lovingly cared for by our head gardener Tom Coward, and his dedicated team.

Tom’s summer borders encompass a huge range of colour and form. Here are some of Tom’s top picks:

-A velvety red clematis also known as ‘Gravetye Beauty’ is a hybrid raised by Francisque Morel on his nursery in Lyon in 1914. On his retirement he sent his collection to William Robinson at Gravetye Manor.

-A starry aster ‘Aster Pyrenaeus Lutetia’ that has compact mounds of interlacing branching stems that are covered in pale lilac-blue flowers with finely rayed petals

and bright yellow anthers.

-Wafting grasses such as ‘Pennisetum Macrourum’ which is an African feather grass with mounds of fine, evergreen foliage and tall waving stems sporting interesting bottle-brush like flowers.

-‘Silphium Perfoliatum’ is a vigorous and dramatic perennial with brightyellow daisies on long graceful stems that appear to perforate its pairs of broad, dock-like leaves.

This combination in the Long Border relies predominantly on hardy perennials and shrubs, using only a handful of annuals. We want our planting to make undulating contours along its length. In winter we review each clump of perennials, dividing where necessary, trying to space them so they will just knit together without crowding and competing. Weeding is a precise art, editing self-seeders so that they are not allowed to compete with perennials.

Jeff Downs hands on Leaders for Growth

Leaders for Growth is an initiative started nearly four years ago by our Executive Chair Jeff Downs, and our then Chief Executive Jeff Alexander, to provide a forum for owners and senior directors of member companies to meet and learn from both experts, and most importantly from one another, in the form of peerto-peer discussions.

After forming the first group in 2019, a second one under the leadership of Steve Jebson from Business Doctors started work two years ago. Now with two groups meeting six times each year, and after four years of supporting the inaugural group, Jeff is handing over to Andrew Manley of Prolifient Ltd.

The concept according to Andrew is to provide a space where leaders can learn and share some of their more difficult challenges. “We normally invite an expert to join us for a morning session to help improve skills, but the real benefit is around the sharing of

experience between leaders”, says Andrew. “Running a business is a pretty solitary activity but there are in fact few new problems in business, so what we find is there is normally someone in the group who has seen any one issue before and can offer some ideas to help, or if not knows someone who can”.

Each of the two groups has between 7-10 members so as to ensure that everyone gets a voice in the room and to maintain a degree of intimacy and confidentiality. “I have found my group has developed a high degree of

If you would like any ideas or advice for your garden, we would be happy to arrange a garden tour and if you would like any further information please contact our Events Team.

Email: events@gravetyemanor.co.uk

Visit: www.gravetyemanor.co.uk

trust”, says Steve Jebson “some of the discussions go quite deep and the group are near to being a group of friends – it really is great peer to peer learning”.

Membership of the Diamond Leaders for Growth initiative is open to new members and plans are to form another group as demand justifies it. If anyone would like to know more, they should contact Andrew or Steve in the first instance at robandrew.manley@prolifient.com or steve.jebson@businessdoctors.co.uk

Don’t miss the ESOS Phase 3 deadline

The Energy Savings Opportunity Scheme (ESOS) is a mandatory requirement for all large enterprises in the UK. The deadline for submission of Phase 3 reports is 5th December 2023.

The scheme requires a survey and audit of energy usage and reporting of energy data for buildings, transport, and industrial processes over a 12-month

period. All surveys have to be undertaken by a qualified Lead Assessor. ESOS is designed to help businesses reduce carbon emissions, identify potential cost saving measures and how to implement them.

The diagram below illustrates the criteria for eligibility.

How is Phase 3 different from previous phases?

Phase 3 requires an increase in auditing as areas of significant energy consumption have increased to 95%.

This will include data collection, site surveys, report writing, portfolio extrapolation and a sign off presentation to a director. Half the number of Lead Assessors are available to complete the compliance sign-off, increasing pressure

Cognitive psychology in UX design

As designers, we don’t need to be psychologists, but we do need to have an understanding of the human psyche. Once we understand the why behind it, we can create the how, ultimately designing a better user experience. Every designer should apply a set of principles to nurture better user engagement and give their designs a more coherent and visually appealing presentation. The name of these principles: Gestalt principles.

Pioneered by three psychologists in the early 20th century, they were developed to understand how humans made meaningful perceptions of chaotic stimulation.

In the latest Scaramanga article, our graphic designer, Ellis Wigley, explores some of its principles:

Similarity

The grouping of elements that look alike or have similar qualities, e.g. colour, helps maintain consistency throughout a design.

Proximity

Positioning elements close together makes them appear related to each other, as opposed to if they were spaced far apart.

Common region

Sharing an overlap with proximity, the common region principle’s purpose is to group lots of elements together in the same closed region, maintaining consistency.

Focal point

Aims to visually capture a user's eye so

on the market.

What are the sanctions for noncompliance?

The financial penalty can be up to £50,000 with an additional £500 per day. Unlike with previous ESOS phases where the Environment Agency has been lenient, late submission of phase 3 compliance will likely receive enforcement action with penalties.

How can Control Energy Costs help? We ensured compliance for over 40 large companies under Phases 1 & 2, so are well-placed to assist any business with Phase 3. If you would like to check whether your business is compliant, please get in touch on email sales@cec.uk.com

that they focus on a particular point on the page.

Closure

The closure principle describes the particular arrangement of complex shapes which inform the brain to look at them as a complete element.

Want to know more?

To learn more about the application of Gestalt principles to improve UX design, read the full article at scaramanga.agency/insights

They Ask You Answer: How Smart Cow gives away its secrets

In today's digital age, businesses need to be proactive in order to stay ahead of the competition.

This is where Marcus Sheridan in his book "They Ask You Answer" offers a fresh perspective on inbound sales and content marketing that focuses on answering questions that potential customers may have.

By doing so, businesses can become the most trusted voice within their industry. This strategy can help businesses build trust with their prospects and make them more likely to convert into paying customers.

When it comes to digital marketing, by far one of the most common questions asked is: “How much is a new website?”. This is quite a difficult question to answer as there are so many factors to take into consideration.

This is where a website pricing calculator can help potential customers

to get an estimate of what it would cost for them to hire a web design agency for their project. It gives potential clients the information needed to make an informed decision when upgrading their website.

This may be seen as a company giving away its pricing model secrets to its competitors. However, by taking Marcus Sheridan’s approach, it’s about building trust and being an authority in your field

The Big Hoot: Make your mark in 2024

Local children’s charity Chestnut Tree House recently announced an exciting new art trail, coming to West Sussex in the summer of 2024. Now they are looking for local businesses to join the fun as sponsors.

Brought to you by Chestnut Tree House children’s hospice, and Wild in Art, the public art event will see a collection of 30 large 3D owl sculptures come to nest in and around Chichester and Arundel, providing a free, fun, family-friendly trail for residents and visitors to enjoy.

Exact dates and sculpture locations are still to be confirmed, but in July 2024, the owls will appear – each one individually designed by an artist, and sponsored by a business, group or individual. They will be on display for eight weeks, before gathering in one location for a special farewell event in September 2024, followed by a charity auction, where the sculptures will be sold to raise money for Chestnut Tree

House.

In addition to bringing businesses and community groups together, The Big Hoot will also encourage schools and other education establishments to get involved in a Learner Programme.

There are lots of ways for businesses to get involved with this unique and innovative event, which will help to promote your business and support Chestnut Tree House children’s hospice. Sponsorship could help to raise your profile in the local area, provide access to new audiences, boost employee engagement, and help with your corporate social responsibility objectives.

It costs £7,500 to be a sculpture sponsor, which means that your company logo will appear on the sculpture’s plaque during the trail, and you will also receive tickets to The Big Hoot events and a dedicated Account Manager. Other sponsorship

by simply answering the most popular questions from prospects.

If your website is older than three years, you could benefit by looking at Smart Cow Marketing’s pricing calculator, visit www.smartcowmarketing.com/websitepricing-calculator to get your estimate.

Buy "They Ask You Answer" here amzn.eu/d/f8noBOA

opportunities include being a Principal Partner for the art trail or sponsoring the Learner Programme.

If you’re interested in getting involved, please email: corporate@chestnut-tree-house.org.uk Find out more at www.thebighoot.co.uk

Roffey Park Institute’s Navigator webinars & 2023 OD Conference

Roffey Park Institute is a charitable institute and our purpose is to champion people at work to enable them to realise their potential by creating healthy, sustainable and flourishing communities at work. We do this through our research and immersive learner-led experiences that are relevant and generate practical change.

One example of this is our monthly Navigator Forums. These are free of charge, online events that are open to all to participate and engage with practical, thought-provoking discussions.

May’s Navigator Forum was on the topic of ‘Building a Healthy Organisation’, looking at how to improve employee engagement, collaboration, innovation and increase retention rates. We were joined by Healthy Place to Work, an international organisation improving organisational performance through

workplace health.

June’s Navigator Forum was ‘Demystifying Organisation Development’. If you’ve ever looked into OD you may have found yourself wondering whether OD is what you do or not. Especially if you work in HR or Learning and Development. Our Director of Operations Graham Curtis looked at the origins of OD, what is OD and how you know if you’re practising it and some of the more common ideas and concepts that may lead to confusion. Graham and the audience explored these questions together, aiming to make sense of what we do in our work and begin to demystify OD.

Join us for more complimentary Roffey Park Navigator events every month.

Later this year we have a flagship event, our 2023 OD Conference which will take place on 26-27 October at Roffey

Another Step Forward in Our Sustainability Journey

We are thrilled to announce that ILG has been awarded the ISO 14001 certification, demonstrating our commitment to environmental sustainability and responsible business practices. This is a significant milestone for ILG in our sustainability journey and we are excited to share this achievement.

At ILG, we take our environmental responsibilities seriously and this certification is a testament to our dedication to sustainability. To achieve

accreditation, we had to establish and implement an EMS that addresses key environmental impacts and risks, set environmental targets and monitor and measure our performance against them.

In June 2022, we achieved our previous environmental target (8 months early!) of reducing our carbon emissions by 35% by 2023. Now we’re busy setting our next target to work towards as part of our EMS.

“We are aware of the impact our growing business has on the environment and we want to be an accountable business. Having this accreditation is another step in doing as much as we can to reduce our environmental impact.”

Helen Nichols, Facilities, Environmental and Sustainability Manager, ILG

Making a Greener Difference

We have already made some significant changes to reduce our impact, including

Park Institute. The exciting programme includes international keynote speakers, practical workshops as well as space and time for learning and networking with practising OD professionals. We will cover key areas including: changing expectations of work, leadership decision making and psychological safety within organisations. More information on the conference can be found here.

switching all of our sites to green energy, reducing plastic by replacing bubble wrap with paper alternatives, introducing low-energy LED lighting, and running staff initiatives such as Sustainable September.

We are committed to only opening sustainable facilities with sensor lights, electric charging points and high BREAM ratings. We also have a team of ILG Green Champions across our facilities who are motivated by working for an environmentally-conscious company. Further to this, we are choosing suppliers whose environmental practices align closely with ours.

ISO 14001 certification is a significant accomplishment towards a more sustainable future for ILG, and we are proud to have received this accreditation.

Mike Jones, Commercial Manager, ILG mikejones@ilguk.com www.ilguk.com

ILG is ISO 14001 Accredited!

gdb Diamond Experts Conference 2023

On Friday 9th June, over 100 business experts came together at Roffey Park Institute near Horsham for the gdb Diamond Experts Conference 2023, an event designed to showcase the diverse strengths of the Gatwick Diamond business community and to bring businesses from across the region together to learn and network.

Showcase the diverse strengths of the Gatwick Diamond business community

Following a warm welcome address from Dr Arlene Egan, CEO of Roffey Park Institute and Sally Brown, General Manager of Gatwick Diamond Business, delegates attended a selection of Expert presentation sessions which ran throughout the morning, around real time issues and challenges affecting businesses today. ‘Managing in a Hybrid Workplace’, ‘How to get the best from your Social Media Channels’, ‘Creating the Ideal Learning Environment’ and ‘How to stand up and present with greater confidence’ were just a few of the subjects on offer, providing valuable insight and really useful examples of excellence to takeaway.

Guests were also able to take advantage of the valuable 1-2-1 sessions available throughout the morning with a University of Brighton Innovation Specialist, and The Company Connector was on hand with support and advice on grant and funding opportunities.

Guests were also able to take advantage of the valuable 1-2-1 sessions available

The positive energy flowed as everyone enjoyed the opportunity to network and have more in-depth conversations whilst visiting the various Diamond Expert trade stands and then to round off proceedings, everyone enjoying a delicious BBQ lunch in the glorious sunshine.

The gdb team would like to extend their thanks to all of the speakers and exhibitors for their valuable support and to Xpress Group for sponsorship of the conference programme. Thanks also to everyone who responded to the feedback survey which will assist gdb and Storm12 in planning for an even better Expert experience in 2024.

The positive energy flowed as everyone enjoyed the opportunity to network and have more in-depth conversations

Vocational courses T Levels Apprenticeships Adult Education

Why your small business should offer weekend parcel delivery

More than ever, customers want fast, reliable and transparent shipping options when they order online. Delivery speed is a significant factor in the decision-making process, especially when you are competing against other companies or retailers. One of the ways your business can keep a competitive edge is by offering Saturday and Sunday courier services.

Convenient for customers

A significant benefit of offering weekend delivery is that your customers have greater flexibility to make delivery suit their schedule. Suppose a customer isn’t available during the week to take delivery of a parcel. In that case, they might choose to purchase from a competitor who does offer a greater variety of shipping options. Many couriers offer both weekend collection

and drop-off delivery options.

Betters brand reputation

Another advantage of Saturday or Sunday delivery is that they can improve your brand reputation. A business that offers a selection of fast, next-day delivery options will look more professional and trustful than one that only provides a flat standard service, which could result in more satisfied customers.

Encourage more sales

Weekend delivery is ideal for customers who need to send a last-minute gift or who require an urgent product. Many couriers offer timed weekend delivery windows for opportune sending, like a Saturday AM service. If your company can fulfil a time-sensitive delivery, you are increasing your sales while growing your customer base.

However, not all couriers provide weekend delivery options, which is why booking parcel deliveries through a courier comparison website is beneficial. We at Interparcel offer discounted parcel delivery services from top couriers with no minimum send volume, so you can offer a premium service to your customers without the premium cost.

Visit

The game every airport wants to win – how London Gatwick secures its airline victories

London Gatwick continues to build back following the impacts of the pandemic and new airlines and routes have been in abundance in recent months, with more on the horizon. But what actually goes on behind the scenes when it comes to attracting and securing the likes of Air India, Lufthansa and Saudia?

Celebrating a new airline or route is the start – or continuation - of a vital connection. Gatwick’s Head of Aviation Development, Stephanie Wear, and her team are at the heart of this work, which involves a vast array of skills from meticulous planning, tailored sales pitches and relentless relationship-building. And competition is rife. It’s the game every airport wants to win.

Rules of engagement

Stephanie Wear joined Gatwick as global travel awoke from COVID and got straight to business. As Head of Aviation Development, she builds the airport’s route network and supports the growth of Gatwick’s airlines.

Jet lag is an occupational hazard for Stephanie and her colleague David Bell. Together they've made countless trips around the globe to court both existing and potential airlines.

Stephanie describes an airline signing up as "so gratifying". Building rapport with airlines – especially high-value carriers – can take years. "Once you've convinced them to meet, you sell your pitch. From there you just keep reminding them that we're here."

But that's exactly what other big airports are doing, too. In a world where airports outnumber airlines, Gatwick’s offer must stand out from the crowd.

Gatwick’s new vision - to be the airport for everyone, whatever your journey

Play to your strengths

When speaking with airlines, Stephanie and her team can’t work in silo. They must first consult Gatwick’s Sales & Ops Planning team to see what's possible. "We can't be an airport full of A380s,” Stephanie explains. “Once the airline is here, Operations will manage the impacts on the terminals, baggage, security and airfield. Their continued input and support is critical."

Her team feeds this intel into a business case. It's vital Gatwick knows its passengers – and how its products and services can meet their needs.

"Every airline is out to make money," she explains, "so we give them confidence they can do that with us. Every conversation is tailored around the specific needs of each airline."

Low-cost carriers value efficient processes, but luxury carriers want slick service and premium lounges. In either case, Stephanie warns, "You never use the same pitch twice."

Gatwick’s new vision - to be the airport for everyone, whatever your journey - helps make Stephanie’s case. Her team helps airlines to understand Gatwick has what they want.

"We're serving holidaymakers, business travellers, families and special assistance passengers." Stephanie says, "We can meet the need of every airline. That creates a challenge and an opening for us. We need to be the right thing for the right airline – rather than all things to all airlines."

Stephanie Wear

The long game

Strong relationships need the right people present at the right time. Forming a connection takes 12 to 18 months – and continues once airlines start operating.

David Bell – Gatwick’s Senior Airline Business Development Manager - admits after putting in all this work, rejection is never easy. "Never accept no as an answer. We find another way to attract that airline."

The effort pays off. This tenacious team spent 11 years courting one carrier who finally signed this year.

Understanding the cultural expectations for each airline is another factor. Stephanie's recent trip to see three airlines in three Chinese cities took several months to plan. "Presentation is everything. We research how to dress, whether we need translators or specialist business cards, and study cultural norms. Even handing over your business card incorrectly can leave a bad impression. We also consider logistics, as getting around isn't always like in the UK. Google Maps doesn't work in China, so you have to plan every detail of your journey."

Very few airports of this size have our potential. We appeal to a wide variety of airlines from all regions of the world. We have genuine opportunities to make things work for airlines

China: Playing for keeps

Chinese airlines with big planes filled with high-spending passengers are a spectacular prize. It's a sensible use of a valuable runway slot and improves Gatwick’s credibility on the world stage.

But closed borders during a global pandemic weren't enough to stop Stephanie and her team. "We spoke with our industry contacts even before the first rumours emerged of China reopening. We wanted to keep Gatwick in their mind. We also asked [regulator] the CAA what we'd need to secure license agreements and slot arrangements.

"Then we planned where we fit along those timelines. We managed to be the first UK airport to return to China and speak with them."

Their efforts paid off, as one airline signed up on their latest tour. China Eastern will fly to Shanghai from July.

Home run?

"I love working here," Stephanie says, "because very few airports of this size have our potential. We appeal to a wide variety of airlines from all regions of the world. Plus, we can grow in the next few years as we add more capacity. We have genuine opportunities to make things work for airlines."

With 46 airlines currently operating at Gatwick and an appetite for more – there's everything to play for.

www.gatwickairport.com

Never accept no as an answer. We find another way to attract that airline

Cleankill wins sustainability award

Cleankill Pest Control has won the sustainability category at this year’s British Pest Control Association (BPCA)

Members Awards

The BPCA Sustainability Award rewards companies that go above and beyond in their protection of the environment through the championing of sustainable solutions and projects that reduce the pest control industry’s impact on the planet.

Sustainability is integral to the way Cleankill works. The company is constantly looking at every aspect of its business operations to see where improvements can be made, while still delivering effective pest control to its customers.

Improvements include:

• Going paperless by replacing field staff pads with iPads to enable instant reports for customers

• Better targeting of bait stations by more accurately identifying where pests are by using motion sensor cameras and ultra-violet powder

• Using non-chemical alternatives whenever possible such as electric bird repellent systems, traditional traps and LED fly killer units.

• Using natural methods wherever possible such as Harris hawks to deter birds, pheromone traps for moths and heat treatments for bed bugs.

• Moving to hybrid vehicles and employing two ‘foot technicians’

Cleankill Managing Director Paul Bates said: “Being sustainable isn’t about words, it’s about actions and what we have noticed is through lots of small improvements we have been able to make a big difference.

“Reducing our reliance on paper, using alternative forms of transport and

simply working more sustainably has meant we’ve been able to reduce our consumption of water by an estimated 1,888,208 litres and our carbon footprint by 74.665 tonnes.”

Now employing 57 staff, Cleankill Pest Control offers eradication and preventative services for all public health pests, including: mice; rats; cockroaches; wasps; fleas; squirrels and pest birds www.cleankill.co.uk

With offices in Surrey, East Sussex, Bristol and Buckinghamshire, Cleankill has many customers throughout London, Surrey, Sussex, the Home Counties, Bristol, Gloucestershire and Somerset.

Barney Durrant, owner of Bluebell Marketing: as someone who spends their working life talking about digital and tech, I jumped at the chance to be an ambassador for the Digital Futures West Sussex programme. After a career at internet companies including Google, I’ve run my own digital marketing company, Bluebell Marketing, in West Sussex for the past nine years. Digital is all pervasive. With the development of AI, digital is only going

to grow - new roles will be created in the next five years. Companies will get left behind if they don't polish up their digital literacy as the world becomes more tech-enabled, so it is vital to make digital an important part of the West Sussex economy.

Digital Futures West Sussex aims to support businesses on this journey by connecting companies, providing space to share their digital recruitment challenges and successes, as well as creating greater connections between businesses, training providers, sector networks and those interested in a digital career.

There are more people with digital skills than you might expect in West Sussex. But research has shown many jobseekers are unaware of the breadth of opportunity here for digital roles,

whilst some employers have struggled to attract talent. Collaboration is key to solve these challenges - by getting involved, you can join the conversation and make your voice heard.

As well as holding regular information hubs to support career seekers, the programme is hosting three events this autumn to bring businesses across the county together. These events are an opportunity to showcase your company and meet talented jobseekers, whilst engaging in useful conversations with business leaders and educators to share learnings. Whether you run a digital company or work in a sector where digital skills are in demand, I encourage you to get involved to help steer the future of our county’s economy.

For more information, please visit www.digitalfuturesws.co.uk

Digital Futures West Sussex: paving the way for growth

SussExport 2023: connecting the local and global

Wilton Park has been at the heart of British diplomacy for more than 75 years. As an executive agency of the FCDO, we host events and dialogues with international stakeholders, tackling themes like climate change, defence and security, human rights and global health.

Operating from Wiston House, a 16th century mansion nestled beneath Chanctonbury Ring, we bring together experts, policy makers and decision takers from around the world to solve complex global issues. Our events are truly international, but they could not succeed without the support of regional suppliers and contractors.

Rooted in Sussex and with influential networks that span the world, Wilton Park is the perfect venue for showcasing the region’s best export brands. Connecting the local, through the national, to the global - and back - is a key priority for us.

On July 7 we will host the third

SussExport, a unique event supporting local businesses that have their sights on global trade, and an opportunity for business, government and civil society to discuss how to better promote Sussex in the global marketplace.

Cities and regions around the UK & globally are increasingly asserting their distinctive characteristics to better drive trade and attract investment. Sussex benefits from a truly unique range of assets, including a globally recognised name and an offer mixing a distinctive history, a diverse population and many rural, maritime and urban industries and pastimes.

At SussExport, local companies benefit from advice & support from local government and the Department for Business and Trade, regional MPs and Sussex brands that have successfully reached global markets. We’re proud to be doing more to support & engage

with regional communities that have supported us for so long, and to help sell Sussex’s unique offer to the world. Learn more at www.wiltonpark.org.uk, or email us at:

sussexport@wiltonpark.org.uk to register your interest for next year’s event.

From Crawley Open House to the Ashdown Park Hotel

vacancies. After impressing at a trial shift Sam was offered a live-in commis-chef job in their kitchens, and he loves it. Ian commented “We couldn’t be prouder of Sam, or more grateful to Tina and everyone at the Hotel for giving him the opportunity. Maybe your company could offer something similar to one of our residents or day-centre users? Please contact me and let’s chat it through.”

overjoyed by his progress and sincerely wish him the utmost success in his future endeavours.”

This is how you help to make a dent in homelessness, one life at a time.

The power of networking!

ian.wilkins@crawleyopenhouse.co.uk

TBricknell@elitehotels.co.uk

A few weeks ago, 25-year-old Sam was living in the hostel at Crawley Open House, having run out of accommodation options. He impressed with his skills and enthusiasm at a cooking workshop held with the lovely people from the Parsons Pig pub, and Ian from COH got in touch with Tina at the Ashdown Park Hotel to see if they had any suitable kitchen

Tina commented “When I met Ian at a gdb networking event, I was inspired by his enthusiasm and genuine warm heart. I knew we just might be able to offer a chance to someone in need of a leg up in life so when he called me about Sam, I wanted to make it happen.

The outcome has exceeded our expectations as Sam has seamlessly integrated into the team at Ashdown Park Hotel and Country Club. We are

Making the sums add up for schools

Changes in telephone technology means that there are opportunities for all social and commercial enterprises to make savings and improve services.

None more so than for schools. RGC have been working with Muntham House School to help them take advantage of the new opportunities afforded by the move to cloud telephony.

Cloud telephony enables organisations to operate their business phone systems via an internet connection. Also known as cloud calling, cloud telephony is an example of unified communications as a service (UCaaS), which is managed and hosted by a third-party.

The most obvious advantage of moving to this solution is that organisations end up spending less money for a better service because they can replace the line rental for say 15 existing lines with only 1 broadband circuit.

Muntham House School decided to go ahead with the RGC cloud telephony solution and managed to halve the amount of money they were spending

on monthly line rentals. This school, in common with most others, was already wired for internet service to classrooms and administrative office areas. Adding a telephone service throughout the school is simply a matter of adding a physical handset or a ‘soft phone’ where required throughout the building.

Another advantage was that no additional wiring was required, a simple installation, and all the features of a fully functioning telephony system is now available throughout the school. That

improves the efficiency of internal and external communications, frees up staff time in message taking and retrieval, as well as the cost savings.

The school couldn’t recommend RGC enough, stating “The new system is easier to add more lines as we can now rum VOIP. There seems to be a more personnel service with RGC.”

Contact RGC to see how they can save your business money, time and improve efficiency www.rgcltd.co.uk/broadband/ broadband-for-business

Serial Entrepreneur, Matt Turner Named Among the South East’s 42

Under 42, Class of 2023

exponential growth whilst supporting their local communities and charities, whilst bringing fresh ideas to their industry.

he has accomplished since launching his business from his bedroom in 2006.

Matt Turner, Founder and CEO of Creative Pod, has recently been named and awarded among the South East’s 42 Under 42, in the Class of 2023, by Insider Media Limited

This prestigious award recognises inspiring business leaders across the South East region who have seen

Matt said: “It’s an honour to be recognised as one of the South East region’s rising entrepreneurs, given the exceptional business leaders that were shortlisted. I’ve been in the industry for as long as I can remember, and the last few years have been challenging but incredibly rewarding for Creative Pod. We’ve gone from strength to strength and I’m excited to see what's in store for the future.”

Among his peers, Matt is known in the industry as a serial entrepreneur and philanthropist and amongst his team for being a mentor and a leader to follow. This award encompasses everything

This award comes weeks after one of his Senior Marketing Executives, Sadie Chillingworth, was a finalist in the Dynamic Business Awards in the category of Young Professional of the Year and months after his Marketing Director, Sarah Lyons, took home the Employee of the Year award at the Gatwick Diamond Business Awards.

Matt said: “I’ve spent years building up my reputation in the local and wider community, and it’s great to be recognised for my success, but to see my team being recognised for their accomplishments as well makes all the hard work worthwhile!”.

To learn more about Creative Pod, visit their website - www.creativepod.uk.com

PPT aims to encourage the use of recycled plastic in packaging. All businesses who either produce plastic packaging in the UK or import it into the country must take PPT into account.

As a minimum, businesses should be conscious of the use of plastic packaging in their supply chain and identify when it needs to be reported. Recent HMRC data shows that since the UK Government launched PPT, it has raised £263m in its first 10 months, exceeding HMRC targets.

RECENT CHANGES TO PPT

1. RATE - The PPT rate increased to £210.82 per tonne on 1 April 2023.

2. GOVERNMENT CONSULTATIONS

- A technical consultation in May 2023 proposed some amendments for claiming PPT credits with implementation expected from July 2023. Further consultation is expected to encourage investment in chemical

recycling and perhaps make further simplifications to PPT.

3. INVOICING - Businesses are not yet required to show how much PPT has been paid on their invoices. HMRC do encourage businesses to make their PPT costs visible to customers and urge all businesses to increase the use of recycled plastic.

4. REUSABLE PLASTIC CRATES AND TRANSPORT PACKAGING - These types of packaging including pallet wraps and straps used in the importation of products into the UK are free from PPT. However, any packaging imported unfilled is still subject to PPT.

5. PPT ACROSS THE GLOBE - PPT was recently introduced in Spain with many other countries at the proposal stage.

6. ESG AND TAX - Businesses must adapt to changing tax and regulatory

landscapes to drive value creation and manage risk. ESG-driven businesses can potentially benefit from R&D tax relief. ESG schemes and their value should be considered by International Groups in transfer pricing models.

EMcCartney@menzies.co.uk

Plastic packaging tax (PPT) and what to expect next

Seasonal CELEBRATIONS

Experience the unforgettable thrill of private dining at Gravetye in one of our atmospheric wood panelled rooms, perfect for a family gathering, a celebration lunch with friends or a more formal business dinner. In the warmer months, we can also offer our oak gazebo for Afternoon Tea (groups of 6-12 people), nestled in our beautiful gardens with views of our lush meadows and tranquil lake.

Closing the digital skills gap with a Creative Process Digital Apprenticeship

8.5% of annual revenue is being lost as a result of data and digital skills gaps. Businesses everywhere are feeling the impact of a lack of digital skills – and the problem is only rising.

For leaders driving transformational change, skills gaps aren’t just a barrier to growth, they’re also directly affecting the bottom line. In a recent report, Making Every Data Minute Count, 87% of organisations report they either currently have a skills gap or expect to have one in the next few years. So how are leaders confronting the problem? The majority are choosing to invest in their people.

According to PWC, 56% of leaders are putting plans in place to upskill their workforce in technology in 2023. The trend is reflected in the data industry – where leaders are turning to apprenticeships as a solution. In a survey of data leaders, 62% said they were currently focusing on hard skills

training, with over a third (35%) planning digital apprenticeships to fill their skills gaps.

By building a strong pipeline of digital talent and upskilling existing employees, digital apprenticeships can help businesses build their internal capabilities – empowering their people with the skills to improve productivity, increase efficiency and identify new revenue streams. And it’s not just the businesses that benefit - the Government has anticipated that for every £1 invested in apprenticeships, the UK economy gets back £28.

At Creative Process, we’re creating a new way to unlock digital transformation, close skills gaps and build a pipeline of digital talent from diverse backgrounds. We work with local Brighton and Sussex employers, helping them address the business challenges that traditional hiring methods won’t solve.

Our method is simple – we recruit,

train, and retain exceptional talent through our digital apprenticeships. We offer our programs to a diverse pool of young adults and those looking to reskill and kickstart their digital careers.

Whether you’re seeking to recruit high-potential talent or upskill existing employees, apprenticeships can help you build the right capabilities to drive innovation forward.

www.creativeprocessdigital.com

Delivering Diversity and Inclusion as Standard - A Thank You!

ILG as a whole have also been spreading the word about how you too can benefit from having a diverse workforce - see our Employer Hub for a fantastic video which tells you more! Employer Hub (supportedemploymentwestsussex.org)

Over the past 8 years, ILG have shown an incredible commitment and willingness to support diversity in their workforce culture. Having now taken on over 30 employees in partnership with WorkAid, ILG have continually transformed their culture to one that fully welcomes and invests in people regardless of their disability.

Liz and Jeff from the WorkAid team, along with some of ILG’s WorkAid employees, had the honour of attending the The ILG Annual Awards for Excellence in May and enjoyed congratulating Kelly Kennard on her

receiving the Mike Stevenson Award for Outstanding Contribution. Kelly has been instrumental in developing our partnership and is always championing employees who have disabilities, whilst supporting their managers to see those employees reach their full potential. Thank you Kelly for your commitment and dedication; thanks to you and your teams, over 30 people have been given incredible opportunities by ILG and are thriving in their roles - including Adam, who was one of the first employees placed in ILG 8 years ago, and still holds onto his 100% picking rate!

Companies like ILG are paving the way for businesses and organisations across the gdb area to keep building on their diversity and inclusion strategies, as well as their corporate social responsibilities by tapping into great local talent. Thank you to everyone who keeps this at the forefront of their recruitment agendasyou’re genuinely changing lives!

Liz, Jeff and ILG employees who have been supported by WorkAid in their employment at ILG.

Contact details for more information: WorkAid workaid@aldingbourne.org ILG www.ilguk.com

Pentagon, supporting staff through attainment of professional qualification

Pentagon has always looked where possible to promote from within as an advancing position becomes available and staff members display the right kind of aptitude and expertise for a role needing to be filled. The business is committed to upskilling staff and facilitating career progression wherever possible.

Pentagon is investing heavily in professional qualifications for their team, with a mutual commitment between employee and the business

Training is an essential part of both the individuals career progression and the continued success and longevity of the business. As the company continues to experience growth in all areas, employee headcount is growing at pace, as is the volume of work going through both the Tooling and Moulding

Divisions of the company. We must therefore equip ourselves with the required skills not only on a technical engineering level but also through management and leadership.

Pentagon is acutely aware of its business responsibility to ensure staff are suitably trained at all levels, to effectively manage the demands of their individual roles, meet customer demand, sustain high-end customer service levels, drive business growth through expertise and informed decision making, and contribute to the sustainability within the local community and wider plastics industry. Pentagon is investing heavily in professional qualifications for their team, with a mutual commitment between employee and the business, as studying for any professional qualification takes time, focus and consistency.

As in any business, some roles have a larger impact on the overall operation than others and it is imperative to equip those in roles of responsibility, and niche manufacturing expertise, with the adequate and ongoing training support to successfully deliver on and advance business objectives.

Anyone in the plastics manufacturing industry will know that recruitment for our sector can be challenging, with supposedly ‘dark arts’ such as Mould Toolmaking largely unsupported within the education system over many years moulders such as us face a difficult skills gap. Geographical location of course is a contributing factor for recruitment, being in the leafy

area of West Sussex this part of the country is not seen as particularly industrial!

Proud to be one of the few UK moulders with full capacity for both bespoke mould tool manufacture and plastic injection moulding, growing skills from within the organisation is a must. Committed to providing upskilling through internal training, combined with individualistic training courses for specialist roles within the organisation, we are future proofing both our work force and our business.

Ensuring that semiskilled workers within the business can develop within their roles and increase earning potential, we operate a Performance Related Pay structure. This bespoke framework is mutually beneficial. As employees increase their operation skills to cover broader business practices, we are developing a flexible work force within the production team which supports manufacturing demand. Employees can enjoy more versatility to the working day as they grow skills to flex between packing duties, machine operating, and post moulding added value operations, while enhancing earnings as a result.

For more specialist roles within the business, we are fully supportive of those looking to achieve professional

qualifications and broaden their knowledge of their workrelated processes. With the support of educational bodies such as The Polymer Training Centre, DPG and Quality Management & Training, Pentagon is currently supporting professional qualification training for members of staff in Mould Setting, HR, Quality Management and Management and Leadership. Investing in individual development supports process improvement, improved culture, equality, and sustainability. Other training investment areas for this year alone include functional computer literacy via local colleges, bespoke machine operation (engineering) and Health and Safety training through industry affiliation bodies.

Our people are at the very heart of all our processes and without continued investment in training and personal professional development, through all levels, we would not be able to sustain our traction of growth.

www.pentagonplastics.co.uk

One of the few UK moulders with full capacity for both bespoke mould tool manufacture and plastic injection moulding

Our people are at the very heart of all our processes and without continued investment in training and personal professional development, through all levels, we would not be able to sustain our traction of growth

Celebrating collaboration and innovation

innovative solutions to challenges and exploit opportunities using cuttingedge research from the universities of Brighton and Sussex. Support was provided to over 200 SMEs, who over the course of 18 months had direct access to a range of research expertise to work with them to adapt or develop a new or existing product or service, and took part in a range of bespoke innovation focused programmes and masterclasses.

Watch the short film: www.youtube. com/watch?v=OYYEzhUOoUo

If you’d like to find out more about the RISE project, contact the team at rise@brighton.ac.uk.

Small to medium-sized enterprises (SMEs) play a vital role in driving employment and innovation in the local economy of key sectors across West Sussex including manufacturing, technology, tourism, and professional services.

The Research and Innovation in Sussex Excellence (RISE) project worked with local businesses to find

Lorraine Bell, Head of Project said: “The RISE initiative exemplifies the remarkable outcomes that can be achieved through collaborative endeavours between academic institutions, local authorities, and the business community. This collaborative project has facilitated the development of innovative solutions to complex business challenges, catalysing innovation, supporting sustainable growth and economic prosperity in the region.”

Can you afford disruption and downtime?

Whatever the cause, Business Continuity and Disaster Recovery plans are created to minimise your business’s downtime to save your revenue and reputation… and if you want to safeguard your business’s data, keep your customers, protect your brand, and generally maintain a functioning business model, you’ll need to develop a BC/DR plan.

Time is of the essence when there is system failure, so pre-planning maps an efficient solution as well as shortening response and recovery times. The cost of infrastructure failure to a business can be crippling; however, according to a recent report, only 57% of small businesses have a business continuity plan compared with 98% of large companies.

When it comes to managing a data breach, software malfunction or damaged hardware, a great starting point for your BC/DR is the strategy you use for planned outages as you

should already have a process in place to make sure your information is saved and accessible during downtime for scheduled maintenance and backups.

The cost for disaster recovery is usually determined on a daily basis and should be covered by insurance. However, it is worth noting that the British Insurance Brokers’ Association state that 'Insurers have recognised the benefit of Risk Management and Business Continuity Planning and will offer premiums that reflect suitably protected businesses.'

At enablesIT, we work with our

The RISE project was led by the University of Brighton, in collaboration with the University of Sussex and West Sussex County Council. It received up to £603,514 of funding from the European Regional Development Fund as part of the European Structural and Investment Funds Growth Programme 2014-2020 in England. Grant Reference: 04R21P04430

The West Sussex Councils also provided partnership funding to support the delivery of RISE, and through this, to provide help and support to SMEs in West Sussex. The University of Brighton and the University of Sussex also provided match funding for the RISE project.

clients to create a plan that maintains operations as close to 'business as usual' as possible whilst offering a cost effective and flexible approach to disaster recovery, ensuring clients can access data safely, securely, and, if necessary, remotely.

So, whilst there is a cost to Business Continuity and Disaster Recovery planning, can you afford not to?

For more information contact Kit Powell, Client Services Manager at enablesIT: kit.powell@enablesit.com

Invest Gatwick Diamond Launches New Biodiversity and Sustainability Online Resources

Invest Gatwick Diamond has launched two new online resources to showcase and celebrate the rich biodiversity and environmental achievements of organisations in the Gatwick Diamond region.

In honour of Earth Day, which took place on Saturday, April 22nd, Invest Gatwick Diamond called upon local businesses to share their inspiring sustainability stories. The resulting online showcase features a searchable archive, hosting a collection of sustainability stories from businesses in the region. These stories highlight the positive environmental impact of various practices, such as renewable energy, recycling, sustainable agriculture, and eco-friendly manufacturing.

The launch of an interactive map coincided with the United Nations' International Day for Biological Diversity, observed on May 22nd. This day served as a reminder to protect and preserve

the Gatwick Diamond region's diverse array of life forms and ecosystems. The interactive map identifies the organisations and locations within the region that are actively working to safeguard biodiversity.

Invest Gatwick Diamond's efforts in celebrating the region's biodiversity and promoting sustainability reflect the shared commitment of businesses and individuals in Gatwick Diamond to protect the environment and create a sustainable future for all.

Brett North, Chairman of Gatwick Diamond Initiative, said: "As a region with a crucial role in the world economy, we want to play our part in promoting sustainable practices. By sharing inspiring stories and showcasing the region's biodiversity, we aim to inspire other businesses and individuals to join the sustainability movement and protect our natural heritage."

For more information on the

showcased sustainability stories and the region's biodiversity, visit investgatwickdiamond.co.uk/earthday and explore the interactive map by visiting investgatwickdiamond.co.uk gatwick-diamond-biodiversity-map

Upgrading an IT System? You need to get people on-side!

during software upgrades or system changes, I know how important it is to reduce the fear, resistance and doubt that result from news of a different way of working.

At gdb’s Diamond Experts Conference, I attended a talk with Dr Jan Moorhouse from Roffey Park Institute about creating the ideal learning environment. Jan asked us what we do to achieve this, and my comment prompted four different people to ask me for information afterwards!

Having supported many organisations

If users don't understand why there’s a need to change, how can they be expected to embrace the change? Using non-techy language, explain what’s wrong with the old system and what’s better about the new system. Allow users to ask questions and make suggestions. Involving users is essential to ensure they feel valued.

Concerns about being able to work as efficiently as before are common. Loyal, valuable staff will question decisions because they care. Take their concerns seriously and demonstrate what action you are taking.

Consult ALL users. I don’t necessarily mean speak to every employee

individually, but give people a voice. Surveys, demos, examples of organisations successfully using the software are a few ways users will feel like their opinion is valued. You can’t please everyone, but communicating HOW decisions were made could help to please the majority.

Moving as seamlessly as possible from one system to another is key. Training a whole organisation is huge, but necessary if the investment in the software is going to be worthwhile. When grouping users for training, consider job roles and confidence levels.

I wrote an in-depth piece on this subject which was commissioned by PC Pro magazine in 2017. Or read our longer article on the blog at www.glidetraining.com

jane@glidetraining.com

What is Cyber Essentials and is it adequate defence for your business today?

Any business can fall victim to a cyberattack. Two of the main causes are outdated antivirus and not applying changes to update operating systems, or ‘patching’. Almost 60% of data breaches are caused by software that isn’t patched.

The government-backed Cyber Essentials Certification scheme aims to educate organisations and businesses on the risks and dangers of the modern, virtual world. It can also help companies to protect themselves against possible cyberattacks and threats.

Cybersecurity is valuable, and therefore can be relatively expensive. The Cyber Essentials Certification is a great way for any company - especially SMBs - to ensure that you’ve got the basics covered to protect your business, without having to spend funds on dedicated cybersecurity personnel. This certification takes you through

the basics of cybersecurity. It can help to improve your security posture, build trust with prospects and customers, and enable you to bid for Government contracts. It also helps to ensure that you stay protected from the vast majority of cyberattacks that you’d otherwise face.

Businesses are advised to begin with Cyber Essentials requirements as a base level of security. However, they should also be looking for a continuous level of protection. An innovative cloudbased cyber security solution, called CDE (Cyber Defence by Extech Cloud) has been developed by specialists at Extech Cloud, to help businesses like yours keep cybersecurity up to date. Unlike many cybersecurity products, CDE enables continuous monitoring of a business’s compliance level, and automatic remediation of any security threats posed. If you’re looking to get started with cybersecurity and learn

more about Cyber Essentials, Extech Cloud can help your business.

Extech Cloud is an accredited Microsoft Solutions Partner, Microsoft 365 and Azure Specialist, and an award-winning IT Consulting business, working with businesses in the Gatwick Diamond.

extechcloud.com

Midnight named best small consultancy in the South East

at the PRCA Dare Awards 2023 for the whole of the South East.

The agency has enjoyed an impressive five years of growth since its MBO in 2018, resulting in a 30% increase in fee income in 2022. With ambitious five-year targets set to support growth, the agency has recently invested in a new office in Hove, taken on two new employees as well as senior consultants to support the leadership team and is about to launch a new brand and website.

Joint Managing Director Flo Powell said: “Winning this award represents a real milestone for us since our MBO. We’re incredibly proud of the growth we’ve achieved and extremely grateful for all the hard work from our whole team, the support from our partners and consultants and of course from our wonderful clients!”

another record-breaker for our agency.”

Based in Brighton but operating on a national basis, Midnight’s B2B client roster includes professional services firms, companies in the built environment and workplace industries as well as some large regional campaigns for the likes of London Gatwick and Newhaven Enterprise Zone.

This recent award win comes on the heels of Midnight being named in the PR Week Top 150 lists for agencies outside London, national B2B agencies and in the ‘bubbling under’ category.

Midnight, a leading B2B PR agency based in Brighton, has taken home the Small Consultancy of the Year award

“We’ve set ourselves some very ambitious targets and hit them all in the first half of this year, so 2023 is set to be

As well as supporting its clients, the agency is laser-focused on the development of its team. Senior Account Manager Samantha Clark commented: “In terms of professional training, Midnight has been exemplary. This is the best education in PR I’ve had since my agency days began.”

www.midnight.co.uk

Andrew Hookway

Employment: New Laws Are A’Coming!

the final step in the process for a parliamentary bill to become law – called an "Act of Parliament". However, just because Royal Assent has been received, this doesn’t mean the Act automatically comes into law. In particular (a) further legislation may be required to enact the provisions of the Act, and (b) the Act may take effect immediately, at a later specified date or at a later date ‘to be determined’.)

The new Acts are as follows:

will be entitled to (at least) one week of unpaid leave per year to provide or arrange care for a dependent with long term care needs. It’s likely to come into effect in 2024.

Our last gdb magazine update ensured you were in the know about some possible new employment laws. Imagine our surprise that we already have an update for you!

Three employment related Bills received Royal Assent in May.

(An explanation: Royal Assent is

• Protection from Redundancy (Pregnancy and Family Leave) Act: employees taking certain types of family leave will have redundancy protections extended to include during pregnancy and for a set period following their return to work. This could come into effect later in 2023.

• Carer’s Leave Act: eligible employees

How to be a Confident Complainer!

Effective complaining never used to be my strongest point... until I met a chap who was brilliant at it! He and I could start with the same issue, but he would get constantly better results... not only coming away with generous compensatory goodies, but also the people he complained to seemed to love him all the more… and were delighted to maintain his custom!

So, instead of getting envious, I modelled his behaviour. What was he doing that made such a difference? In general, he was polite but firm, never sarcastic, aggressive or rude. In essence, this was his strategy for complaining face to face:

Preparation: consider the following...

• Problem: What happened and what impact did it have?

• Outcome: what do you want as a result of complaining? What do you think is fair?

• Back-up plan: what will you do if you

cannot get/reach a fair outcome?

When making the complaint:

1. Explain briefly what happened and the impact it had.

2. (Optional) say e.g. "Put yourself in my shoes... how would you react if that happened to you? What would you do?”

3. Say e.g. "As you can appreciate, I'm not very happy... what can you do to put things right?"

4. If their response does not meet your outcome, then state what you think is fair.

5. If you are still not getting a satisfactory result, then go to your back-up plan.

Of course, there are no guarantees... but this approach gives me more confidence to focus on a fair resolution rather than moaning. Doing this, I usually get offered more than I thought was fair… when people are being reasonable! What about if people are being unreasonable? Then additional

• Neonatal Care (Leave and Pay) Act: employees who have a relevant parental or personal relationship with a child who is receiving or has received neonatal care will be entitled to up to 12 weeks’ leave. Eligible employees (meeting criteria including having 26+ weeks’ service) are entitled to paid leave. It’s not likely to come into effect until 2025.

The government will lay down further legislation “in due course” to implement the new entitlements. We’ll keep you up to date.

Finally: for key employment facts and figures, download our Employment & HR Guide at www.pdt.co.uk/hrguide

strategies come into play. If you want to know more about that, chat with me at a gdb event!

joe@imaginariumdev.com

Moore Kingston Smith announces new director in the Redhill office

and the promotion of ten directors across the firm’s client-facing and business operations teams.

Amy began her journey with Moore Kingston Smith as a trainee in 2012 after obtaining a degree in Economics from The University of Southampton. Prior to her promotion to director, she was responsible for reviewing accounting, tax, and audit works and contributed to ad-hoc projects as a specialist.

developing the firm's emerging talent. She takes on the role of a coach, providing guidance and support to trainees and junior managers at the Redhill office.

Moore Kingston Smith has recently announced the promotion of Amy Marshall as the new director in the Redhill office. This news follows the recent appointment of two new partners

In her portfolio, Amy works with a wide range of clients, including entrepreneurial ventures, small and medium-sized owner-managed businesses, as well as individuals. Her specialization lies in industries such as construction, financial services, charitable organizations, and technology.

Amy is also actively involved in

Ian Matthews, the lead partner of the Redhill office, expressed his excitement about Amy's promotion and recognition of her focus on delivering for her clients. He looks forward to working alongside her and Mandy Settle in leading the Redhill team as the office continues to grow.

Overall, Amy's promotion to director highlights her impressive dedication and achievements at Moore Kingston Smith, and the firm's commitment to promoting talent from within.

Moore Kingston Smith – accountants and advisers (mooreks.co.uk)

Making a Difference for Charities and Corporates Through Social Impact

The RPD Foundation, born from Richard Place Dobson’s (RPD’s) long-standing work in Sussex, is driving social value by connecting charities and corporates to form meaningful relationships.

The Foundation supports charitable organisations at any stage of their development by providing financial advice, strategies for growth, and connecting suitable corporate partners to help fill any missing gaps such as skills, knowledge, and experience.

As an entity in its own right, the Foundation drives RPD’s charitable activities by running fundraising events throughout the year in aid of RPD’s chosen cause, currently The Crawley Foodbank Partnership. They promote an annual quiz night, a foot golf tournament and, most recently, got the four Directors of RPD involved in cooking at Crawley Open House.

The Foundation recently held a Trustees meeting, joined by the Chair of the Foundation, Darren Harding, CEO Daran Bennett, Director of Social Impact

Daran Bennett said: “This was a great opportunity to connect and discuss the CSR initiative for 2023. In the Autumn, we are planning a networking event to invite local charities and businesses in Crawley and Sussex who are looking to connect with one another”.

Lauren Lloyd is the newest member of the Foundation, and recently joined in May as the Director of Social Impact. Lauren has years of experience working in the voluntary and CSR space. She

was the CEO at Mid Sussex Voluntary Action for three years and previously the Development Manager at Sussex Community Foundation.

Lauren said: “We will be working collaboratively to link businesses with voluntary sector organisations in Crawley. The RPD Foundation is just getting started and I’m excited to be part of their journey”.

To learn more about the Foundation, visit their websitewww.rpdfoundation.co.uk

Lauren Lloyd and Trustees Steve Sawyer, Richard Pollins, Matt Tyson, Phil Hayden, and Chris Cheshire.

Vetting your partners

This article identifies why and how you can reduce fraud risks and enhance your reputation by vetting your partners, key workers, customers and suppliers.

First WHY is it worthwhile? Let’s recall real life examples frequently in the news. Hospital doctors and finance advisors with fake qualifications. Scam websites, counterfeit products and fake subscription services. Anyone can buy education certificates online for less than £100 to increase their salary. Professional recruiters report 50% of LinkedIn profiles contain errors and omissions. 90% of businesses employing staff and contractors fail to check qualifications, criminal records, nor if their key suppliers and clients public accounts show problems.

So HOW do responsible businesses check all this when they have 101 other priorities? Supplier and client accounts are accessible on Companies House within minutes at no cost. Professional qualifications can be quickly checked at

The Renters Reform Bill

no cost by emailing the awarding body. You can ask any key worker to state if they have unspent criminal convictions. If you want business in the public sector, health, education, emergency services you can also obtain from a verified person a security clearance pass called BPSS Background Personnel Security Standard, which opens doors to public tenders and major clients. Qualified HR specialists also offer brief online competency based checks covering knowledge skills and attitude.

I recently emailed to my own business partners a fraudulent scam by people claiming to be Intellectual Property trademark advisors. My IP clients had forwarded these suspicious offers to me. My checks showed no Companies House accounts for the company, no LinkedIn profiles of their advisory team, and no links to the UK IPO registration body. I also found over 100 reports online of others losing money so I’ve now reported the scam to Trading Standards Officers.

If you see suspicious offers please check them out or get a qualified person to do that for you.

Clive Bonny of Strategic Management Partners has worked with the UK Fraud Advisory Panel and is certified to provide BPSS background checks on key workers.

consult-smp.com/check-invest/ background-checking

plenty of time for debate, amendments, and new clauses. At this moment in time the bill contains:

• The much-sensationalised Abolition of section 21. A landlord will still be able to regain possession if they need the property for themselves, a family member, to sell the property or any breach under section 8.

• With the removal of Section 21, we will see the strengthening of Section 8 with more possession grounds for landlords where a tenant is at fault.

The Renters Reform Bill was introduced to The House of Commons on 17th May. The objective of the Bill is to ensure tenants have access to secure and decent homes and that landlords retain the confidence that they can repossess their property where they need to. The Bill needs to pass through a parliamentary process before it becomes law, which is expected to take 12+ months so there is

• The removal of the concept of an Assured Shorthold Tenancy, with no fixed terms, meaning that all tenancies will be periodic from commencement. With an increase in the amount of Notice a tenant must give, from one month to two months.

• The creation of a Private Rented Sector database.

• The desire to make it illegal for landlords and agents to blanket ban tenants on benefits or those with children.

• More power for tenants to request a pet in the property.

• Strengthen local authority powers to enforce legislation.

• Rent increases will still be permitted once per year with the notice period rising from one month to two months. The Bill has already been sensationalised and spun into clickbait, spreading misinformation which will no doubt cause some landlords to panic unnecessarily. The Private Rented Sector is changing: If you’re a landlord, align yourself with a reputable Propertymark qualified Letting Agent like Knights, to ensure you get the best support and guidance.

www.knightsproperty.co.uk

Upcoming Events Networking

Wednesday 12th July: 10.30 - 12.00

gdb Elevenses and Networking

• Join us for some relaxed and informal networking over tea and coffee. This event is a great chance to connect with fellow gdb members from local businesses and explore the range of impressive Volvo cars on display whilst enjoying a refreshing mid-morning break.

• Free for members only

Monday 17th July: 10.30 - 11.30

Membership Meet Up

• Whether you’re new to gdb, thinking about joining or an existing member who needs a refresher, these events are the perfect opportunity to get to know gdb, ask questions and learn more about the variety of member benefits available to you.

• Free to attend

Tuesday 18th July: 08.30 - 10.30

Connected Crawley

• Come and join us at Cross Keys House in the heart of Crawley Town Centre, where you will have the opportunity to deepen your existing relationships and widen your pool of contacts to help you to continue to take your business forward.

• Free for companies in the Manor Royal and Crawley Town Centre BIDs and for members of gdb and Freedom Works.

Friday 28th July: 12.00 - 14.30

gdb July Educational Seminar

• Prior to the members meeting enjoy an educational seminar hosted by The University of Sussex.

• Free for gdb Members

• £25 + VAT for Non-Members

Friday 28th July: 12.00 - 14.30

gdb July Members Meeting hosted by The University of Sussex

• Stay connected with the gdb Team and your fellow Members

• Free for gdb Members

• £25 + VAT for Non-Members

Thursday 3rd August: 08.30 - 10.00

gdb Pastries and Networking at BizSpace Dorking

• Join us for a morning filled with delicious pastries, where you

can meet like-minded professionals from various industries. Whether you're looking to expand your network, find new business opportunities, or raise your profile in the gdb community- this is the event for you.

• Free for gdb members only

Thursday 10th August: 12.00 - 14.30

gdb Networking at Ease at Wilton Park

• You’ll have the opportunity to speak to everyone in the room over an indulgent three-course lunch. Whether you’re an experienced networker or just starting out, this is a great event to make new contacts and have fun while doing so.

• £37.50 + VAT for gdb Members

• £47.50 + VAT for Non-Members

Monday 21st August: 11.00 - 12.00

Membership Meet Up

• Whether you’re new to gdb, thinking about joining or an existing member who needs a refresher, these events are the perfect opportunity to get to know gdb, ask questions and learn more about the variety of member benefits available to you.

• Free to attend

Friday 25th August: 11.00 - 12.00

gdb Educational Seminar

• Prior to the members meeting enjoy an educational seminar.

• Free for gdb Members

• £25 + VAT for Non-Members

Friday 25th August: 12.00 - 14.30

gdb August Members Meeting hosted by East Surrey College

• Stay connected with the gdb Team and your fellow Members

• Free for gdb Members

• £25 + VAT for Non-Members

Wednesday 30th August: 08.30 - 10.30

gdb Breakfast and Networking

• Join us at Nutfield Priory Hotel and Spa to hear from our fantastic guest speaker and engage with other like-minded business professionals over a delicious full English breakfast.

• £25 + VAT for members

• £30 + VAT for non-members

gdb welcomes new members

Membership of gdb will help you raise your organisation’s profile within the Gatwick Diamond and build your business connections.

&PiP

While the majority of photographers deliver cookie cutter brand photography that looks the same as everyone else's, at &Pip Studios we create brand photography that has its own unique look and feel, based on your unique story, brand values and personality so that you stand out with confidence and attract dream clients that value you. We help you overcome your fear of

Birketts

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 500 lawyers and legal professionals based in Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally, across four principal practice groups: property, corporate

BizSpace

BizSpace Dorking is a modern business centre with kitchen areas, meeting rooms and break-out spaces inside and outside the building. There’s onsite parking, a café, and a dedicated reception team.

We have various flexible rental options for businesses looking for office space where everything is taken care of. A serviced office means benefiting from

being in front of the camera so that you step into your confidence and become the face of your brand to create engaging, confident brand photography that helps you connect with your dream clients in a way that builds trust. People buy from people that they know, like and trust. Let us focus on you!

services, litigation and private client advisory.

We are defined by our next level law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

having all your bills and amenities covered in one monthly payment. So, if you’re looking for a quick move into an office already equipped with furniture, telecoms, technology, and all your utility bills, BizSpace is an ideal option.

Compliance and Privacy Solutions Ltd

Compliance and Privacy Solutions Ltd (CaPS) is a consultancy specialising in Data Protection and Anti Money Laundering. CaPS works with its clients to provide support in relation to the UK General Data Protection Regulation (GDPR), Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (direct marketing, cookies etc.) as well as the Money Laundering

and Terrorist Financing Regulations 2017.

CaPS supports organisations across all sectors with polices, processes, training and practical support for adhering to the complex regulations. Our aim is to help our clients minimise risk, meet regulatory requirements and increase customer confidence through risk assessed, proportionate support. caps-ltd.co.uk

Creative Playground

Creative Playground is a new longterm programme in Crawley that is inviting local people to explore how art and culture can create a new sense of aspiration, joy and togetherness in their town.

Led by Manor Royal Business Improvement District and a consortium of local organisations, including Crawley

www.creativecrawley.com/the-creative-playground

Crest Coaching

Desiree Anderson is a Master level Executive Coach, Author and Speaker. She is the owner of Crest Coaching & HR, founded in 2020 to help leaders and entrepreneurs reach their Crest and ride the Waves of life and business with confidence, happiness and success.

LGBT+, The Hawth and Crawley Town Community Foundation, Creative Playground is funded as part of Arts Council England’s Creative People and Places Programme and managed by Creative Crawley.

To find out more visit our website or get in touch via phone or Whatsapp on 07951 122157.

Desiree can be contacted on her website or info@crestcoachingandhr.com

gdb welcomes new members

Membership of gdb will help you raise your organisation’s profile within the Gatwick Diamond and build your business connections.

eCapital Commercial Finance

eCapital Commercial Finance is an established, specialist UK Invoice Finance provider. We are solutionsfocused and therefore specialise in providing bespoke, flexible funding facilities to UK SMEs tailored to meet their short and long-term funding requirements. Established in 2001, so far, we have provided £4bn of funding to UK businesses through our localised

approach with offices based in Thames Valley, Newport, Midlands, Manchester, and Glasgow. We pride ourselves on providing outstanding client service through our core values – accessibility, accountability, relationships, and innovation – as we aim to build strong relationships with our clients.

ecapital.com/en-gb

Eonic Digital

Welcome to Eonic Digital - we are independent web strategists backed up by expert design, development and SEO/PPC teams.

Founded in 2002 by Managing Partner Trevor Spink, our company has evolved with the ever-changing demands of the online landscape to help businesses discover their perfect digital strategy. Covering concept, design,

development, hosting and ongoing performance support we take the time to understand you, what your success looks like and how it can be achieved. Our aim is simple – to create digital experiences for brands that make a difference.

Find us online and on social media by searching Eonic Digital.

www.eonic.com

Inside Stories

True uniqueness in business these days is rare. To stand out, you must first stand for something. Inside Stories was formed solely for that purpose. Since 2018 Terry Bower & Gareth Dimelow have been uncovering & recrafting business stories for their client family all over the world, uncovering the purpose that drives you and the reason you exist, to form the story and narrative that sits at the heart

of your business - one that's meaningful, memorable, and moving.

www.insidestories.guru

Manor Green Primary School

Manor Green Primary school caters for primary children, aged 2 - 11 years, all whom have learning difficulties and additional needs. We have been judged Outstanding by Ofsted on four consecutive occasions.

committed to the highest standards of education, care, and behaviour for our Children.

We believe that every child is unique and strive to ensure they will have the opportunity to succeed in their community. www.mgprimary.co.uk

We have a passion for putting the child and their family at the heart of everything we do. Our enthusiastic, dedicated, and professional team are

me&you

If you're doing good for people and planet, you want a creative partner that cares about the same things you do. That's me&you.

We collaborate with brands that make life better, fairer, safer and greener. Specialists in creative work for charity, social enterprise and organisations doing good.

Key services are: Brand, Creative

Campaigns and Visual Design. Using our strategic, creative and digital skills, we help organisations build stronger connections with their audiences, deliver more impact and do more work that matters.

Winner of 5 European Digital Impact Awards for Education, NFP, Charities and the Third Sector, building brands with positive impact. Together.

MHA is the UK independent member firm of Baker Tilly International, ranked 9th globally. We provide premier accounting, assurance, tax and specialist business advice worldwide, drawing on internationally recognised industry and service line experts in 145 countries.

As a firm of chartered accountants, audit, tax and business advisers, we act for clients ranging from entrepreneurs,

individuals, SME’s to multi-national corporations.

We are knowledgeable and solution focused problem solvers who apply an entrepreneurial mind set to everything we do. We believe that timely action leads to better outcomes, meaning your future will be shaped by the actions taken today and it’s why we use the phrase: ‘now, for tomorrow’.

gdb welcomes new members

Membership of gdb will help you raise your organisation’s profile within the Gatwick Diamond and build your business connections. Nescot

Nescot is a further and higher education college located in Ewell, near Epsom. Recognised as ‘Good’ by Ofsted in 2023, the College trains hundreds of apprentices each year in key sectors including construction, science, early years and IT. Around 2000 young people study full-time courses with a similar number of adult learners on part-time, higher education and distance learning

programmes.

Nescot is among a partnership of regional employers, colleges and universities creating the new Sussex and Surrey Institute of Technology. An IoT centre will be located on the college’s campus, adding to a range of impressive facilities for vocational training.

Nigel Urban of the Finance Planning Group

I specialise in helping those over 55 borrow against their homes, for example to help family, enhance their quality of life or replace an existing mortgage.

I can advise on and arrange lifetime mortgages (I am a member of the Equity Release Council), retirement interest only mortgages or term mortgages. Initial advice is always at no cost to the customer, no advice fee is ever charged

nigelurban.financeplanning.co.uk

www.nescot.ac.uk www.panattoni.co.uk

Panattoni

Panattoni was founded in the USA in 1986 and has grown to become the world’s largest privately owned industrial developer.

With 53 offices around the globe, we have developed over 575 million sq ft of space. The Panattoni client list includes more than 2,500 international, national and regional companies, many of whom have completed multiple projects with

until the mortgage starts.

Qualified to advise on all types of residential mortgage, I specialise in helping the over-55s but can help anyone from 18 to 80 and well beyond to get a mortgage.

Panattoni.

In Europe, we are the largest developer of logistics property having delivered over 218 million sq ft of new build space. Our unrivalled access to capital markets and our thriving partnership with a network of global businesses has fueled our success.

www.thegoodconsultingcompany.co.uk

The Good Consulting Company

The Good Consulting Company is a disability-led company that helps other organisations create more inclusive and accessible workplaces. Founded by Heike Knip, a neurodivergent individual with dyslexia, autism, and ADHD, The Good Consulting Company is committed to creating a world where everyone can succeed, regardless of their abilities.

Heike knows first-hand the challenges

UK Growth Coach

Is your business, and are you, achieving your potential yet?

Does your business yet allow you to work the hours you want?

Are you currently achieving the levels of profit that your skills and experience deserve?

that people with Neurodiversity face in the workplace. He has faced discrimination and exclusion, and he has seen how these experiences can limit people's potential. But he has also seen the power of inclusion, especially around how people with neurodiversity can thrive and do more when they are given the opportunity to use their strengths and talents.

all three of those!

At UK Growth Coach, our business coaches are specialists at enabling business owners just like you to accelerate progress with the right mix of education, support, and personal accountability.

www.tr.growthcoach.co.uk

For many business owners, the answers will be no to at least one, if not

Work in Harmony

Work in Harmony supports leaders to build engaged, high-performing teams. Our services include team relationship coaching, workplace mediation and training courses for managers to hone their people skills. By focusing on team dynamics, which are unique in every team, we can achieve outcomes including improved employee morale, increased productivity and creativity,

as well as reduced absenteeism, presenteeism and staff turnover.

A former Communications Director for Siemens plc and experienced facilitator, Work in Harmony’s founder Claire Jarvis draws on her expertise in team relationship coaching, mediation, communications and executive leadership to help leaders build positive team cultures and improve performance.

workinharmony.uk

Referrals

#goodpeopleknowgoodpeople

We would like to thank the following members for referring gdb to their business contacts:

• Lynda Guy from Golden Lion Children’s Trust for referring Manor Green Primary

• Richard Worsfold from Branding Box for referring Pippa Tanko Photography

• Steve Jebson from Business Doctors for referring HROverload

• Steve Jebson from Business Doctors for referring Optimise Accountants & Tax Advisors Limited

Diamond Listing Directory

Welcome to your Diamond Listing Directory

The gdb member companies listed below have a Diamond Listing in the online gdb Members Directory. For a full list of gdb members please go to www.gatwickdiamondbusiness.com/68-diamond-listing.html And contact us to find out how to enhance your listing and raise your profile in PINK!

Accounting / Financial Services

Brewin Dolphin www.brewin.co.uk/gatwick paul.cannons@brewin.co.uk

01293 661323

Carpenter Box www.carpenterbox.com info@carpenterbox.com

01293 227670

Kreston Reeves LLP www.krestonreeves.com

tracy.morrison@krestonreeves.com

01293 776152

Servo Private Wealth

www.servoprivatewealth.com

info@servoprivatewealth.com

01444 715200

Airport / Airline Services

BA Euroflyer

www.britishairways.com/en-gb/ flights-and-holidays/flights/flightsfrom-london-gatwick-airport

03444 930787

Delta Air Lines www.delta.com

salesuk.delta@delta.com

02076 600767

Gatwick Airport Ltd

www.gatwickairport.com

richard.lennard@gatwickairport.com 08443 351802

jetBlue www.jetblue.com

maris.kuklis@flyjetblue.eu 07494 749129

Banking

HSBC UK www.hsbc.co.uk

sarah.k.milligan@hsbc.com 07717 690813

NatWest personal.natwest.com/personal.html

Andrew.Kettle@natwest.com 01293 643096

Business Consultants

The 8020 Business Consultancy www.8020consultancy.com

mcook@8020consultancy.com

08453 887888

Environmental Services

Blue Planet Washing Solutions Ltd

www.blueplanetws.co.uk

jenna@blueplanetws.co.uk 07917 040044

Cleankill Pest Control www.cleankill.co.uk enquiries@cleankill.co.uk

02086 685477

Food & Drink

Love Water www.lovewater.com

nick.swan@lovewater.com

03455 200820

Hotels / Venues / Events

Ashdown Park Hotel & Country Club www.ashdownpark.com

conference@ashdownpark.com

01342 824988

Gravetye Manor www.gravetyemanor.co.uk info@gravetyemanor.co.uk

01342 810567

Millennium & Copthorne Hotels Plc www.millenniumhotels.com

torsten.puck@millenniumhotels.com

01342 348800

The Arora Group gatwick.arorahotels.com gatwickreservations@ arorainternational.com

01293 530000

The Grand Brighton www.grandbrighton.co.uk

info@grandbrighton.co.uk

01273 224300

Wilton Park www.wiltonpark.org.uk enquiries@wiltonpark.org.uk

01903 815020

Worth School Lettings worthschool.org.uk/lettings

01342 710200

Insurance / Risk Services / Compliance

First Central firstcentralgroup.com

jo.harrison@first-central.com

03330 432066

Plan Insurance Brokers www.planinsurance.co.uk marketing@planinsurance.co.uk

02030 045572

IT Services / IT Support

Red River Software Ltd www.river.red info@river.red

08448 802357

Vazon Technology www.vazontech.co.uk info@vazontech.co.uk

07880 728209

Legal Services

Birketts LLP

www.birketts.co.uk

Charlotte-Sloan@birketts.co.uk

02087 687000

DMH Stallard LLP

www.dmhstallard.com enquiries@dmhstallard.com 01293 605000

HCB Legal Limited

www.hcbgroup.com victoriahazell@hcbgroup.com 01293 602892

Irwin Mitchell

www.irwinmitchell.com

Lee.Harding@irwinmitchell.com

01293 742700

Lewis Denley lewisdenley.com

lauren.gardiner@lewisdenley.com

01403 456430

Mayo Wynne Baxter

www.mayowynnebaxter.co.uk info@mayowynnebaxter.co.uk

01273 477071

Local Government / Public Sector

Crawley Borough Council

crawley.gov.uk

01293 438000

Strive AV Ltd

www.striveav.com

toni@striveav.com

01342 778083

Logistics / Travel Services

Cmac Group UK Limited www.cmacgroup.com

paul.wait@cmacgroup.com

03333 580156

Cubic Transportation Systems

www.cubic.com/transportation

krishna.desai@cubic.com

01737 782200

DNA www.dna2b.com

info@dna2b.com

03333 358585

Gatwick Express www.gatwickexpress.com

Angie.Doll@gtrailway.com

03458 501530

ILG www.ilguk.com

info@ilguk.com

08442 648000

Interparcel uk.interparcel.com

gatwickdbusiness@interparcel.com

03333 000700

Metrobus www.metrobus.co.uk

kevin.carey@metrobus.co.uk

01293 449191

Manufacturing / Engineering

Commtel Ltd commtel-uk.com

sales@telguard.co.uk

01306 710120

Pentagon Plastics Ltd

www.pentagonplastics.co.uk

sales@pentagonplasitcs.co.uk

01403 264397

Sub-Cool-FM Ltd

www.sub-cool-fm.co.uk

hello@sub-cool-fm.co.uk

01293 223044

Marketing / Media / PR

Clive Wilson Marketing

www.clivewilson.com

hello@clivewilson.com

07843 259166

Scaramanga Agency scaramanga.agency info@scaramanga.agency

02033 713295

Medical / Health / Wellbeing

Elekta

www.elekta.com

Crawley.Accounts@elekta.com

01293 654378

Welland Medical wellandmedical.com

SamJackson@WellandMedical.com

01293 615455

Office Services

Benchmark Reprographics Ltd

www.benchmarkrepro.co.uk

olliehall@benchmarkrepro.co.uk

01293 922500

Regency Grove Communications Ltd

www.rgcltd.co.uk

enquiries@rgcltd.co.uk

03300 022222

SOS Systems Ltd

www.sossystems.co.uk

info@sossystems.co.uk

01293 562525

Property / Planning Services

Panattoni UK Developments Ltd

www.panattoni.co.uk

hwing@panattoni.com

01215 130000

Thakeham Group thakeham.com info@thakeham.com

01403 787300

Training / Education

Chichester College Group

www.chichestercollegegroup.ac.uk

info@chichester.ac.uk

01243 786321

East Surrey College

www.esc.ac.uk

employerservices@esc.ac.uk

01737 788316

North East Surrey College of Technology (Nescot)

www.nescot.ac.uk

jkapsalis@nescot.ac.uk

02083 941731

Rewards Training

www.rewardstraining.co.uk

enquiries@rewardstraining.co.uk

01293 562651

Roffey Park

www.roffeypark.com

enquiries@roffeypark.ac.uk

01293 854020

Sussex & Surrey Institute of Technology

www.sussexsurreyiot.ac.uk

01293 442213

University of Brighton

www.brighton.ac.uk/businessservices/index.aspx enterprise@brighton.ac.uk

01273 641039

University of Sussex

www.sussex.ac.uk

information@sussex.ac.uk

01273 606755

ANNUAL OD CONFERENCE 2023 ROFFEY PARK INSTITUTE

Post-COVID, the world is disrupted and priorities have shifted. Business models of the past are no longer fit for the future and organisations find themselves in endless cycles of change to generate growth as well as create a culture where employees want to work, and which is profitable and sustainable.

• How do you deal with your people’s changing expectations of work, while attracting, developing and retaining talent?

• What brave decisions do leadership need to make in order to survive and thrive in our disrupted world?

• What would be the positive impact of fostering a culture of trust, innovation and psychological safety in your organisation?

OUR SPEAKERS

GERVASE BUSHE

CHRIS MOWLES

NEIL MULLARKEY

LINDA HOLBECHE

GRAHAM CURTIS