A Resource For Homeowners Associations, Condominiums, Townhomes, and Cooperatives
Innovating community association banking solutions is our business,
With a strong commitment to the community management industry, backed by sizable national resources, Alliance Association Bank provides an unmatched level of expertise and responsiveness. Our customer-focused approach means you get a dedicated, experienced relationship manager— a single point of contact—to help with your unique needs so you’re able to focus on what matters most: your business and your customers.
Wendy Hazelwood, CMCA Vice President (214) 837-7711 whazelwood@allianceassociationbank.com
Joanne Haluska, CMCA, AMS Senior Managing Director, Central Region (216) 314-9100 jhaluska@allianceassociationbank.com
Why Choose Alliance Association Bank: Alliance Association Bank has over 50 years of combined experience meeting the unique and complex banking needs of community associations. This experience, combined with our financial strength and stability, make Alliance Association Bank a key financial institution to build an alliance with to grow your business. Alliance Association Bank is a division of Western Alliance Bank, Member FDIC. As one of the country’s top-performing banking companies, Western Alliance was #1 best-performing of the 50 largest public U.S. banks in the most recent S&P Global Market Intelligence listing and ranks high on the Forbes “Best Banks in America” list year after year.
President
Olivia Hurtado, CMCA
First Citizens Bank olivia.hurtado@cit.com
President-Elect
Wendy Hazelwood, CMCA Alliance Association Bank whazelwood@allianceassociationbank.com
Vice President
Diana R. Larson, AMS, PCAM Assured Association Management, Inc. dlarson@assuredmanagement.com
Director
Vanessa Burch, CMCA, AMS, PCAM
SBB Community Management, AAMC v.burch@sbbmanagement.com
Director
Leah K. Burton, Esq. Steptoe & Johnson, PLLC leah.burton@steptoe-johnson.com
Director
Madan Goyal
West Park Homeowners Association goyaltexan@hotmail.com
Director
Mark Norton, AMS, PCAM Insight Association Management, Co. AAMC mnorton@insightam.com
Director
Deena Still
Ridgecrest McKinney Homeowners Association dstill05@gmail.com
Director / Immediate Past President
Joe Veach Globus Construction Group jveach@globusmanage.com
James Nicholson, Chapter Executive Director DFW Community Associations Institute 14070 Proton Road, Suite 100 Dallas, TX 75244-3601
(972) 246-3540
www.dfwcai.org office@dfwcai.org
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DIAMOND SPONSORS
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Roberts Markel Weinberg Butler Hailey, PC
SBB Community Management, AAMC
Shepperd Construction
Staying-A-Float Lifeguarding (S.A.F.
Steptoe & Johnson, PLLC
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Advanced Association Management, Inc.
Association Insurance Partners
Brightview Landscape Services
Cardinal Strategies
Five Star Pools
Globus Construction Group
Kilowatt Partners
LMI Landscapes
Pacific Western Bank
Robert’s Pool Service, Inc.
Scarbrough Medlin & Associates
Timothy, DeVolt & Company, P.C.
Vensure Group
Ambassadors of Fun
Joeline Simien
Kristy McCarthy
Community Affairs
Deena Still
Expo
Jenna Abernathy
Deena Still
Gala
Mark Norton, AMS, PCAM
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Henry Oddo Austin & Fletcher, PC
Horizon Emergency Services
Koper Outdoor
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Silversand Services
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2024 DFW CAI COMMITTEES
Ambassadors of Fun
Joeline Simien
Kristy McCarthy
Golf Tournament
Community Affairs
Deena Still
Expo
Dustin Cotton
High Rise Managers Forum
Christopher Glennon
Jenna Abernathy
Deena Still
Gala
Jenifer Reider, CMCA
Nathan Watson, CMCA, AMS
Legal Forum
Mark Norton, AMS, PCAM
Ashley Koirtyohann
Golf Tournament
Dustin Cotton
Magazine
Legal Forum
Ashley Koirtyohann
Magazine
Membership
Tracy Wolin, CMCA, AMS, PCAM
Membership
Cindy Martin, CMCA, AMS, PCAM
Programming
Deena Still
Cindy Martin, CMCA, AMS, PCAM
Lawanda Brannon
Programming
Deena Still
Sporting Clays
Lawanda Brannon
Robey Canaday
Sporting Clays
Robey Canaday
Tracy Wolin, CMCA, AMS, PCAM
High Rise Managers Forum
Christopher Glennon
Jenifer Reider, CMCA
Nathan Watson, CMCA, AMS
2024 DFW CAI COMMITTEES
connection, and growth. CAI’s 64 chapters embraced new opportunities and navigated we’ve achieved. Your commitment is the foundation of CAI’s success. Before we dive into accomplished together. Here’s to a thriving year ahead!
(LACs). Collectively, CAI’s
CAI’s request for a preliminary injunction was ultimately denied, in early December, a federal court in asury from enforcing the act’s beneficial ownership information (BOI) reporting
o the District Court’s preliminary injunction of the enforcement
o
o ore than 8,700 CAI advocates contacted their legislators about the act to support CAI’s position.
focus in 2025 has shifted to supporting CAI’s Business Partners Council and advancing CAI’s
collaboration, innovation, and the execution of fresh ideas, look at all we’ve
collaboration, innovation, and the execution of fresh ideas, look at all we’ve
collaboration, innovation, and the execution of fresh ideas, look at all we’ve
collaboration, innovation, and the execution of fresh ideas, look at all we’ve
2025 January Luncheon Recap
Lawanda Brannon
The DFW-CAI chapter started its 2025 luncheon series by learning 25 quick tips to communicate professionally from Lorri Allen, professor and veteran broadcast journalist. In Lorri’s content-rich presentation, members gained insight into making first impressions in person by standing, smiling, gesturing for a handshake or fist bump and preventing costly mistakes in writing by using a cleaver tip of reading aloud.
Whether you pick a word of the year or not, based on the content from this session, DFW-CAI membership is ready to
Thrive in 2025!
HOW DOES CHARITABLE IMMUNITY
IMPACT COMMUNITY ASSOCIATIONS?
JAMES SHELBY & ASHLEY KOIRTYOHANN
In Texas, the Charitable Immunity and Liability Act of 1987 provides certain civil liability protections for homeowners’ associations (as defined by Section 528(c) of the Internal Revenue Code), as well as officers, directors, and other uncompensated volunteers of a homeowners’ association. An individual who does not receive compensation in excess of reimbursement for expenses incurred is considered “uncompensated” for purposes of the Act.
For individual volunteers, the Act provides a volunteer is immune from civil liability for any act or omission resulting in death, damage, or injury if the volunteer was acting in the course of scope of the volunteer’s duties or functions. It is important to note that there are exclusions to this rule, including certain exclusions relating to a volunteer’s use or operation of a motor vehicle.
bodily injury or death, and $100,000 for each single occurrence for injury to or destruction of property.
WHILE THE ACT DOES PROVIDE SOME PROTECTION FOR VOLUNTEERS AND COMMUNITY ASSOCIATIONS, THERE IS STILL A NEED FOR LIABILITY INSURANCE PROTECTION. “ ”
The Act also provides protections for the employees of a community association, although those protections are not as broad as the immunity available to volunteers. In the context of the Act, an employee is a person who is in the paid service of a charitable organization, including a compensated officer or director. The term does not include an independent contractor. In a civil action brought against an employee of a community association, the employee’s liability is limited to money damages in a maximum of $500,000 for each person and $1,000,000 for each single occurrence of bodily injury or death, and $100,000 for each single occurrence for injury to or destruction of property.
With respect to the community association itself, the Act provides a community association’s liability for the acts or omissions of the community association, or its employees or volunteers, is limited to money damages in a maximum amount of: $500,000 for each person and $1,000,000 for each single occurrence of
While the Act does provide some protection for volunteers and community associations, there is still a need for liability insurance protection. The community association must carry liability limits of at least $500,000 per person and $1,000,000 per occurrence for bodily injury, and $100,000 for property damage for the Act to apply to claims brought
against the community association or its employees. If the community association purchases a liability limit of $1,000,000 per occurrence, that may satisfy the requirements of the Act. However, claim payments could cause the insurance limits to be inadequate, so the community association should at least consider purchasing an umbrella or excess liability policy.
The Act does not apply to an act or omission that is intentional, willfully negligent, or done with conscious indifference or reckless disregard for the safety of others. Also, the Act does not prevent plaintiffs from suing a community association, volunteer, or employee. The suit would have to be answered and defended, which can be very costly. Community associations are often professionally managed, and the management agreement often requires the community association to indemnify the manager for certain acts. Since the management company is not protected by the Act, the association would need adequate coverage to satisfy its obligation.
Community associations are encouraged to consult with their legal counsel regarding the Act as well as other statutes that impact potential liability, including
the federal Volunteer Protection Act of 1997. Additionally, community associations boards should work closely with the association’s insurance broker to ensure they are carrying the types and amounts of coverage necessary to protect the community association as well as its volunteers and employees.
James Shelby, CIC, CPCU
Regional Account Executive LaBarre/Oksnee Insurance
Direct Phone: (657) 207-4915
Email: jamess@hoa-insurance.com
Ashley Koirtyohann
Attorney Shareholder
Roberts Markel Weinberg Butler Hailey PC – Attorneys and Counselors at Law
Direct: (281) 796-4402
Email: akoirtyohann@rmwbh.com
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10 Things AI Can Do for HOA Management Companies
By Max Gajdel, Co-Founder at STAN AI
Artificial Intelligence (AI) is quickly becoming an essential tool across industries globally, including in community association management. However, despite its growing presence, there remains a gap between the awareness of AI and its actual usage. As of 2024, over 58% of U.S. adults are aware of AI technologies like ChatGPT, but only 23% have used them, according to surveys from Pew Research Center and Mailbutler (Pew Research Center, Mailbutler).
This gap was further highlighted at the CAI 2023 CEO-MC retreat, where only 10% of the over 200 management company executives in attendance reported having ever used AI tools in their work. This discrepancy signals the need for more effective AI adoption, especially within the community management space.
Importantly, this also creates missed opportunities for efficiency and effectiveness within the industry. Bridging this gap is not just about understanding AI’s existence but also recognizing its potential to transform daily operations, and it is crucial for AI to be fully integrated and leveraged in community association management, where it can help create more connected communities.
1. Communication with Homeowners
AI’s most effective application today comes in the form of automating communication with homeowners and residents, ranging from managing daily inquiries to scheduling bookings and work orders. This not only reduces the workload on community association managers (CAMs), but also improves response times and resident satisfaction.
2. Meeting Minutes
Board meetings are another important point of discussion. A community or HOA’s governing documents often dictate that board meetings consist of two parts—open sessions and executive sessions. Homeowners in most states have a legal right to attend open sessions, but most boards make the mistake of not inviting them, making board meeting minutes a vital necessity.
However, transcribing and summarizing board meetings is traditionally a time-consuming and errorprone process. AI can now transcribe discussions in real-time and create accurate summaries that can be quickly distributed to all relevant parties. This automation not only saves time but also ensures that records are accurate and readily available.
3. Emergency Preparedness
In times of emergencies, such as during the recent Hurricane Milton, AI becomes a crucial asset in maintaining clear and effective communication. Custom-built AI assistants can automate the sending of alerts, coordinate evacuation efforts and provide residents with real-time updates, ensuring their safety through these unforeseen events. Moreover, AI can be set up to handle emergency-specific tasks, such as building tailored AI assistants connected to weather monitoring sites, providing residents with critical information and guidance when it is needed most.
4. Sales Assistant
AI can even act as a sales assistant for community management companies and become a tool that can sell prospective board members on choosing you, and directly help generate more management contracts. AI can custom-build an experience that can align your company’s services to the needs of a board member who might be on the lookout for new management.
In this instance, AI analyzes the behavior of website visitors in real-time, determining their likely intent based on their interactions with the site. It can guide them through a personalized journey—whether it’s directing a homeowner to a portal for accessing important documents, or showcasing available services to board members. It can then ask relevant questions to gather information, qualify the lead and even schedule a followup meeting or call with a human representative.
5. Writing Assistant
With the content that community managers often have to generate on a weekly basis, AI can also serve as an invaluable writing assistant, especially when it comes to generating personalized communications tailored to specific needs. By being trained on a community’s governing documents, AI can create customized community notices, draft responses to homeowner emails and craft outbound text blasts for specific situations.
Whether it’s a reminder about upcoming board meetings, emergency alerts, or general announcements, AI can always ensure that the tone, language and content are consistent with the community’s standards and legal requirements.
6. Owner Portal Assistance
AI can also enhance the owner portal experience by offering a personalized web chat feature for homeowners that provides real-time assistance. Even when owners face difficulties logging in, they can still access answers to community-specific questions directly through the portal. This AI-driven chat support ensures that owners receive the help they need without the hassle of navigating through login issues, making the portal more user-friendly and accessible.
By streamlining communication within the portal, AI helps to resolve common queries quickly and efficiently, improving overall user satisfaction.
7. Online Reviews and Reputation Management
Within the community management space, managing online reputation is paramount to driving growth. From handling Google reviews to responding appropriately to comments on social media pages, a community management company’s online footprint can heavily influence an HOA’s decision to pick it as their next management firm.
AI can play a crucial role in this by automating many aspects of media and public relations management. For instance, AI can monitor reviews and online chatter in real-time, flagging negative comments for immediate attention and even automatically posting responses that align with the company’s brand voice. Additionally, AI can also assist in drafting press communication, ensuring that it is consistent and aligned with ongoing marketing strategies.
8. Voice
Assistants
and Live Virtual Avatars
Looking forward, the potential of AI in CAM is even more exciting. AI has now evolved to directly interact with homeowners through voice assistants and live virtual avatars. These AI-driven interfaces offer a more personalized and engaging form of communication, making interactions with residents more human, while offering round-the-clock 24/7 support. Such advancements could radically transform the homeowner experience, making AI an integral part of daily life in community management.
9. Budgeting
What’s more, AI has the potential to revolutionize the budgeting process in association management. By analyzing historical financial data, predicting future expenses and generating detailed reports, AI can assist in creating more accurate budgets. This automation saves significant time and improves the precision of financial planning, particularly during budgeting seasons.
10.Workflow Automation
Additionally, AI can automate the creation of any workflow for community managers, customized by property or even down to a specific homeowner automation.
For example, you could automate communication for delinquencies to reduce AR across your associations. Using workflow automations, you could simply describe your problem and desired outcome to an AI assistant and it automatically creates a workflow connecting your management software and other apps you use to complete the tasks. Imagine in this case, you directed an AI assistant to pull a list of delinquent accounts every month, put it into a spreadsheet and send out a collections email that includes the ACH form and bank link to encourage payments. The assistant could follow up persistently tracking if the
owner made payment and if not, generate a report for your attorney or board highlighting difficult accounts for further action. This could all happen automatically without you lifting a finger!
The future of AI in community management will likely see even more sophisticated and beneficial implementations going forward. The current gap between AI awareness and usage is significant, but it is one that community association managers can bridge easily by embracing the technology. The capabilities of AI extend far beyond what many might realize, offering tools that can enhance efficiency, reduce workloads and improve the quality of services provided to communities.
By exploring and integrating AI into their operations now, CAMs can take full advantage of its current capabilities and prepare for even greater advancements in the future.
Max Gajdel is the Co-Founder of STAN AI, the largest AI assistant for community association management companies in North America. As former community managers, Max and STAN AI Co-Founder, Bogdan Raic, founded STAN AI in 2018 and have over 20 years of association management expertise.
Connect with Max on LinkedIn: https://bit.ly/MaxGajdel
Follow STAN AI on LinkedIn: https://bit.ly/stanai
Personal Attention. Proven Results for HOAs.
For over two decades, Henry, Oddo, Austin & Fletcher, P.C. has provided clients throughout Texas with trusted counsel. Their experience related to homeowners associations is unmatched – providing guidance, leadership and oversight to community associations. Their attorneys have experience resolving disputes and advising homeowners associations on legal issues.
Assist developers with drafting governing documents
Advise boards on governance and collection issues
Assist boards in enforcing bylaws and covenants
Attend association meetings to provide explanations of the association’s rights and responsibilities, to help maintain rules of order, and to address issues of concern to members and directors
Assist boards in interpreting governing documents
Judd A. Austin, Jr. - Shareholder jaamex@hoaf.com
Draft revisions to association governing documents to clarify issues of governance
Work with boards and management companies in dealing with property owners
Cost effective and creative debt collection methods leading to revenue recovery
Active participation and support of Texas Community Association Advocates (TCAA) and Community Associations Institute (CAI)
Vinay B. Patel - Shareholder vpatel@hoaf.com
After Disasters, Communities Especially Vulnerable to Business Email Compromise
By Brian Hallock, American Momentum Bank
BEC Protection Tips for Communities after a Hurricane I
n recent years, our team has seen first-hand several tactics criminals use to steal from communities that are still reeling from natural disasters. In 2024 alone, the state of Texas was hit with Hurricane Beryl, fires, tornados and other storms. These disasters caused significant damage to communities in different parts of the state.
Sadly, criminals prey on people and businesses that are upended by disasters, seeing them as overextended, less vigilant and, therefore, less likely to notice their crimes. Our team has seen – and long warned our clients about – tactics that involve stolen checks, wire and Automated Clearing House (ACH) fraud and other scams to help protect the communities they manage.
One particular cyber tactic appears to be increasing in frequency, based on reports our team has been hearing: business email compromise (BEC).
What is business email compromise?
According to the FBI’s Internet Crime Complaint Center (IC3), business email compromise is “a sophisticated scam targeting both businesses and individuals performing a transfer of funds.”
The scam is frequently carried out when a criminal compromises legitimate business email accounts through social engineering or computer intrusion techniques, resulting in an unauthorized transfer of funds. They are primarily caused by bad actors impersonating C-level executives.
According to the FBI’s 2023 Internet Crime Report, the IC3 received 21,489 BEC complaints with adjusted losses over $2.9 billion in 2023 alone.
BEC can take the forms of:
• Phishing: A type of social engineering attack that uses scam emails, text messages or phone calls to trick victims into revealing personal information.
• Spoofing: A deceptive tactic where a cybercriminal impersonates another entity, like a trusted person or organization, by manipulating data to appear legitimate, often with the goal of gaining unauthorized access to systems or stealing sensitive information from the victim by tricking them into believing they are interacting with a known source.
How
do cybercriminals use business email compromise to steal from communities?
Communities recovering from a natural disaster are typically working with many vendors to make repairs. This usually involves the community making copious payments to various companies, and cybercriminals see this as an opportunity to infiltrate email accounts to redirect payments to their own accounts. These criminals often gain access to an email account and then watch the email exchange between a community representative and the vendor until it comes time for payment. Then, the criminal intercepts emails coming from the authorized vendor and creates a fraudulent email that looks like it’s coming from the vendor. When the management company or community receives this fraudulent invoice or payment request, and it looks legitimate, they unwittingly transfer funds to the criminal’s account instead of to the vendor.
To make matters more complicated, it’s not always immediately apparent that fraud via BEC has occurred –sometimes, it can take days or weeks for the association or management company to become aware of the crime.
For example, suppose the community’s accounts payable person thinks they paid the invoice for the roof repair (when, in fact, they paid the criminal). In that case, they may not realize there is an issue until they get a past-due invoice from the roofing company a month later, prompting them to investigate the disconnect.
These criminals, masquerading as authorized vendors, usually ask to be paid by wire or ACH. Unfortunately, if an association representative initiates a payment prompted by BEC, it generally results in a loss of funds to the community because the money cannot be recouped.
As one recent real-life example, a community recently transferred two payments totaling $170,000 via ACH
to a hacker. As soon as they became aware of the mistake, they found the criminal had already moved the money out of the receiving account, leaving no funds for the community even to attempt to recover.
How can management companies and self-managed associations protect their communities?
To best help prevent transferring money to a criminal’s account in a BEC scam, the person paying the community’s bills via wire or ACH should call the vendor and ask them to confirm that the account number on the invoice matches the vendor’s bank account. This will confirm whether the invoice is legitimate before funds are transferred.
In addition, here are a handful of tips for reducing and recognizing fraudulent emails using a layered cybersecurity approach:
• Maintain updated anti-virus software and definitions with malware protection.
• Maintain appropriate network security monitoring controls with a qualified individual/company (for example, firewalls, intrusion detection/prevention systems, email content and web filtering, and so forth).
• Utilize full disk encryption on PC’s and only communicate sensitive information by email when an encrypted email platform is used.
• Conduct periodic access reviews to ensure individuals set up in online/mobile banking or those conducting business with the bank are valid and have the appropriate permissions.
And, here are prevention and protection tips from IC3’s public service announcement released Sept. 11, 2024, to help prevent BEC:
• Use secondary channels and/or two-factor authentication to verify requests for changes in account information.
• Use unique passwords/passphrases and change them periodically.
• Ensure the email URL is associated with the business/individual it claims to be from.
• Be alert to hyperlinks that may contain misspellings of the actual domain name.
• Refrain from supplying login credentials or personal identifiable information (PII) of any sort via email. In addition, your bank will never ask for credentials by email, phone or any other method.
• Ensure the settings in employees’ computers are enabled to view full email extensions.
• Monitor financial accounts on a regular basis for irregularities, such as missing deposits.
What should I do if I discover my company or association is a victim of BEC?
According to the IC3, if you discover a fraudulent transfer was made because of BEC, immediately contact your financial institution and request a recall of the funds, along with any necessary indemnification
documents. Different financial institutions have varying policies; knowing what assistance your financial institution will provide when attempting to recover funds is important.
Regardless of the amount lost, file a complaint with www.ic3.gov as soon as possible. The FBI IC3 may be able to assist both the financial institutions and law enforcement in freezing funds.
Brian Hallock is Vice President, Association Banking at American Momentum Bank. He can be reached at bhallock@americanmomentum.bank and (469) 910-2930.
A Resident Expert in your Landscape
Creating a place that feels like home starts from the ground up. Enlist a skilled team with deep expertise in creating outdoor spaces that increase property value and ensure your community is a coveted place to live. With thoughtful planning and an unwavering attention to detail, we ensure your community’s goals are met and resident satisfaction is high.
Attorneys and Counselors at Law
COMMUNITY ASSOCIATION LAW
Serving DFW Area Community Associations for over 40 Years.
THE RMWBH DIFFERENCE
POA Specific Services
RMWBH offers flexible and practical techniques for the collection of assessments, enforcement of restrictive covenants, and creation and modification of governing documents for all types of community associations, including:
Master Planned Associations Community Associations
POA Focused Attorneys
Townhome Associations Mixed Use Associations
High-Rise Condominiums
Commercial Associations
The legal needs of the POA industry in the DFW region are met by five RMWBH Shareholders, Sipra Boyd, Clint Brown, Noelle Hicks, Ashley Koirtyohann and Marc Markel, who have devoted their careers to the service of POAs
Education
By using monthly webinars and community and managment specific training, new and experienced managers and board members benefit from RMWBH’s education programming that keep them up-to-date on the newest laws, current best practices, and provide the risk management tools that can be applied daily.
WE WANT YOU ON OUR TEAM!
There is a new advocacy committee in town and WE WANT YOU ON OUR TEAM! The mission of the Texas Legislative Action Committee (TLAC) is simple – to advance, defend, protect, and strengthen public policy for the community association-housing model.
In order to be successful, we need to hear from Community Board Members, Community Managers, and those who are directly affected by HOA and condominium association policy reform. We want to know what issues matter to you, what are changes you would like to see during the next legislative session, and how can TLAC help your association operate more effectively.
TLAC is CAI’s brand new advocacy organization and is the only group in Texas supported and endorsed by both CAI National and all CAI Chapters in Texas.
TLAC is a separate organization from the Texas Community Association Advocates (TCAA).
TLAC represents over 20,000 community associations and 5.6 million homeowners in Texas.
TLAC is governed by a broad group of delegates from all over Texas with varying levels of experience and expertise.
TLAC is focused on making education, transparency, and information available to managers, management companies and homeowners PRIOR to and DURING the legislative session.
TLAC is requesting all community associations contribute $1 per door to help raise funds to support ongoing legislative efforts. Any contribution helps, but our success in Austin relies on everyone chipping in!
If you’re interested in getting involved, our industry needs your help! TLAC is recruiting volunteers to serve on its committees!
GET INVOLVED AND SUBMIT YOUR CONTRIBUTION! CONTACT YOUR LOCAL COMMUNITY ASSOCIATIONS INSTITUTE CHAPTER EXECUTIVE DIRECTOR:
Contribute $1 per door in your community to help raise funds for TLAC
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O F F E R I N G P R E M I E R S O L U T I O N S
F O R C O M M U N I T Y S C R E E N W A L L S
Mr. Daniel Besse (781)664-8570 dbesse@verizon.net
Bill Brassfield (817)310-6906 bbrassfield@cmamanagement.com
Rachel Dotter (913)980-0957 rrdotter@gmail.com
Jennifer Rose Kampman (214)912-9243 jenrkampman@gmail.com
Mrs. Ingrid Lee (214)778-0584 ilee@cmamanagement.com
Miss Kinyana Murdock, CMCA (773)619-5268 kinmurdock@yahoo.com
Mr. Stephen Mike Preece (512)902-7712 piazzasienahoa@gmail.com
Kippy Shillam (682)281-7873 kyp@pmicrosstimbers.com
Luke William Skinner (903)771-6216 luke@essexhoa.com
Ms. Victoria Kelly Tyler (832)457-5493 vktyler002@gmail.com
Mrs. Victoria Dawnne marie Lehr (469)287-7411 Torrey@4sightpm.com
Audrey Rand (512)965-5243 audrey@4sightpm.com
Elijah Strauss (469)287-8464 elijah@4sightpm.com
Mrs. Jamie Morris, CMCA, AMS, PCAM (469)212-3592 j.morris@acceleratedmgmt.com
Clint Kelly (214)238-4863 ckelly@aed123.com
Lydia Grove (320)223-4018 lydia.grove@appleroof.com
Ms. Jennifer Di Iulio (817)377-8512 jennifer@ausdredgedive.com
Mrs. Bridget Nigh (469)785-3761 bnigh@behr.com
Mr. Chris Broach, CMCA, AMS, PCAM (972)674-3791 cbroach@bluehawkmgmt.net
Ms. Anne Silander (214)213-9980 annes@bonaventuredallas.com
Mr. Matt Martin (806)543-8605 mmartin@bsbdgroup.com
Kyleigh Akins (972)548-5008 kakins@ccmcnet.com
Mr. Ryan Jacob Torres (940)284-7965 rtorres@ccmcnet.com
Mr. Jeffery Wilkinson (972)347-9270 (302) jwilkinson@ccmcnet.com
Emarie Williamson (972)482-7483 ewilliamson@ccmcnet.com
Cindy Cullum (945)426-0920 ccullum@Certapro.com
John Carmichael (214)418-3771 clearviewmaintenance@myyahoo.com
Mr. Billy Abernathy (972)280-7806 office@cats-it.com
Scott Bedford (214)930-1143 Scott.Bedford@construct-capital.com
Mrs. Caprice Bohr (940)205-7096 sixpigsfly@yahoo.com
Mr. Aaron Kurth 6822253062 aaronmkurth@gmail.com
Richard Ortiz (214)994-9521 rich@crstex.com
Mr. Lance Borden (972)740-3434 lance@ctbmultifamily.com
Ms. Joanne C. Gagnon (413)313-2789 jcgmng@outlook.com
Natalie Cortesano (214)713-6674 natalie@essexhoa.com
Ms. Leticia Gramajo (972)428-2030 (7340) leticia@essexhoa.com
Xandrea Rhodes (214)850-8146 xandrea@essexhoa.com
Matt Branum (817)807-1676 matt@exteriorappeal.com
Mae Paredes (469)970-1237 mae.marsh@firstunitedbank.com
REPORT
New Members
Paige East (682)500-9309 paige.east@fsresidential.com
Mrs. Courtney Lynas (469)237-4770 Courtney.Lynas@hotmail.com
Ms. Delana Meyer, CMCA (214)224-9508 delana@fletcher-cp.com
Mr. Geary Free (214)448-8897 gearyfree@freeconstruction.net
Mr. John Robert Stalsworth, Jr. (469)853-8208 jr@graystoneconstruction.com
Mr. Alex Spivey aspivey@hayward.com
Mr. Kent Nobis (435)619-0575 kent@preserveasphalt.com
Michelle Reynolds (469)931-9934 mreynolds@insightam.com
Gavin C Crawford (214)226-3924 gcrawford@insightam.com
Ms. Emily Antoinette Greene (214)494-6002 (1225) emilyag2582@gmail.com
Winn Garrett (469)438-8755 winn@junctionproperty.com
Timothy Goff (214)491-8860 tim@junctionproperty.com
Mark Wittlich (214)315-4505 Justtrees@msn.com
Damikka Mitchell (213)833-6177 Damikka.Mitchell@amwins.com
Mr. Uriel Uribe (469)200-1553 uuribe@associaflorida.com
Mr. Cody Cammack (469)450-5120 cody@lc-lm.com
Ms. Crissa Michaelis (720)231-4573 crissa@lrgothail.com
Balaji Subramanian (817)673-7746 bsubramanian@millicare.com
Ms. Jennifer Kaye Barnes, CMCA (972)359-1548 jbarnes@nmitx.com
Brittany Mechelle Johnson (469)795-0231 bjohnson@nmitx.com
Victoria Rosario (469)895-2964 vrosario@nmitx.com
Ms. Nicole Sheppard (682)597-6602 nsheppard@nmitx.com
Ms. Teresa Frey (469)899-2303 tfrey@newstandardmanagement.com
Mr. Scott Hamlet (972)263-3223 scotth@pavecon.com
Mr. Neil Stewart (800)769-2002 nstewart@petwaste.com
Kendra Hardin (214)448-6720 Kendra.Hardin@pinkswindows.com
Mr. Jordan Jones (817)223-5626 jjones@prestigestarmgmt.com
Mr. Marcus Orlando Robinson (972)809-8657 mrobinson@prestigestarmgmt.com
Chrystal Snow (972)845-8020 chrystal@pricepaintingtx.com
Mr. Darius Hopkins (682)325-5359 dhopkins@principal-mgmt.com
Jasmine Guzman (214)378-1112 Jguzman@properhoamanage.com
Mrs. Kellie Pitman, CMCA (214)797-0422 kellie.pitman51@gmail.com
Mr. Wes Brown (469)887-0774 wes.brown@prosoco.com
Mrs. Huyen Thu Reed (972)248-6065 Wee@protearealestate.com
Jesse Sanchez (469)500-5363 jessesanchez@rbfcu.org Cluren Cohn (469)792-5212 Clurencohn84@gmail.com
Ms. Rossana Dueñas Cassina rossana.duenas@realmanage.com
Aeron Marlar (214)415-6768 aeron.marlar@realmanage.com
Willie Delores Murray (817)219-0671 deloresmurray84@yahoo.com
Ms. Cherilynn Wilson (602)783-4433 cherilynn.wilson@vcmtexas.com
Ms. Shana Cooks (214)269-2520 (2341) Shana.Cooks@RealManage.com
David Reese (214)799-8066 david@reesepainting.com
Roselene Costa (214)827-6600 rpcservices@gmail.com
Ms. Araceli Barcenas (214)317-5025 araceli.barcenas@worthross.com
Grace Clark (214)361-7887 office@servpronwdallas.com
Mr. Richard A. Lester (901)406-9567 rlester78@comcast.net
Roberto Bruder aguiar (469)966-9431 roberto.bruder@squeegeesquad.com
Clayton J Rogers (469)667-2582 info@starsconstruction.com
Mr. David Grubbs (844)204-8273 david@safguarding.com
Mr. Thomas Redd (804)353-6999 (246) thomas.redd@superiorfenceandrail.com
Ms. Brenda Beltran (832)275-9824 Brenda.beltran@superiorlawncare.org
Mr. John Smith (888)864-4397 jsmith@temsystems.com
Mr. Toby Rannigan (817)412-9752 toby@texasvetsroofing.com
Pat Robinson (469)833-1925 jprobinson@outlook.com
Mr. Kevin Shetley (214)208-2082 ksnbigd@mac.com
Mr. Jack White 214-882-5022 jack_white_1@att.net
Dean Frew (682)409-3970 dfrew@thelandscapepartners.com
Mrs. Kristy Dawn Lesiuk, CMCA (214)922-4892 Kristy.Lesiuk@ritzcarlton.com
Mr. Kevin Soles (706)410-8304 ksoles@totalleak.com
Chris Fritz (214)244-5279 Chris@universitypoolservices.com
Mr. Brett Kuykendall (817)467-3620 bkuykendall@zenithroofing.com
MEMBERSHIP REPORT
Renewed Members
Ms. Kaitlin Rose McGarry (469)707-2084 kmcgarry@zeusrestoration.com
Rejoined Members
Mrs. Tameka E Jackson
Israel Morales
Mr. John Utley, CMCA, AMS
Ms. San Banerjee
Mr. Brock Wright
Mr. Kristopher Grooms, CMCA, AMS, PCAM
Ms. Brandi Head, CMCA, AMS, PCAM
Mrs. Rachel Crawford, CMCA
Mr. Ellis Little
Ms. Emily Tomasik
Ms. Alex Parra
Mr. Charlie Ferris
Ms. Leah K. Burton, Esq.
Mr. Brandon Norman, CMCA, AMS
Mr. Chris Honeycutt
Mr. Kevin Milligan
Mr. Douglas Hasty
Paula Felix
Mr. Smokey D. Kowaleski, CMCA
Renewed Members
Ms. Kristina Bailey, CMCA, AMS
Mr. Robert Bell, CMCA, AMS
Ms. Rechelle Ida Bogle
Miss Nicole Lee Carciofini, CMCA, AMS, PCAM
Mr. Horace Michael Cassels
Mr. Steven Cottrell
Ms. Chelsea Faxon-Reeves
Ms. Anne C. Fay, CMCA
Mrs. Laura Aileen Fenster, CMCA, AMS
Ms. Christina Foust, CMCA, AMS
Mrs. Logan Chandler Galimulin
Ms. Marian Gardner, CMCA
Mr. Erik Brandon Gould, CMCA
Mrs. Jeannie Marie Harvey, CMCA, AMS
Mr. Carl Hedrick, CMCA, AMS
Mr. Rhett Hubbard
Mr. Kenneth H. Mitchell
Ms. Candy Peak Ross
Mr. Shaun Poe, CMCA, AMS
Mr. David Lewis Quins, Jr.
Ms. Betty Reichel
Mr. Fred Shapiro, PCAM
Ms. Kelly Jo Stafford
Ms. Kimberly Standiford
Mr. Claret Villareal Valera, CMCA
Alyssa Camille Williams, CMCA
Mr. Ian Lanakila Williams
Mr. Coleman Yates
Mrs. Jacqueline Bainbridge
Stacy Ann Cook, CMCA
Ms. Michele Hernandez, CMCA, AMS
Mr. David Ray Mercado, CMCA
Mrs. Nicole Elise Zaitoon, CMCA
Mr. George E. Dupont
Mr. Matthew Singel
Mr. Andrew Brock
Mr. Andrew S. Fortin, Esq.
Mr. John Krueger
Mr. Jose Maldonado
Ms. Lea J. Marcou, CMCA, AMS, PCAM
Ms. Carina Avila Herrera
Ms. Adaeze Yvonne Nwamah
Ms. Gayathri Parameswaran
Ms. Melinda Patterson
Mr. Wayne Soural
Melissa Spatafora
Mr. John Beall, CMCA, AMS, PCAM
Mr. Chad Avery
Ms. Jacque Jagger
Mr. Chris Broach, CMCA, AMS, PCAM
Ms. Kimberly Simonian, CMCA
Mr. Gary Freed
Mr. Stewart McLauchlan
Mr. Timothy J. Brady
Mr. Michael John Walker, CMCA
Mr. Kevin Cavanaugh
Mr. Brett Wiklund, CMCA, AMS, PCAM
Ms. Kristi Leann Adair
Mrs. Yumaira Aguilar Sanchez, CMCA, AMS
Mr. Ryan Alexander
Ms. Katie Allen
Ms. Eva Apelian, CMCA
Mr. Ty Armstrong, CMCA
Ms. Valerie Beckwith
Ms. Heather Bordner-Ayyob
Mrs. Tina Borg
Mrs. LaWanda Brannon, CMCA, AMS, PCAM
Ms. Jennifer Bruington
Mrs. Brooke Arcelia Bullion
Ms. Autumn Butler
Ms. Shonna Camacho, CMCA
Ms. Beth DiRenzo
Mrs. Amanda A. Duckworth, AMS, PCAM
Ms. Gail S Fishkin-Ogle, CMCA, AMS, PCAM
Ms. Stephanie Y. Gantt
Ms. Tammy Hatter, CMCA, AMS, PCAM
Ms. Marie Herrera, CMCA, AMS
Sheena Hickey
Ms. Kristi Hulme
Mrs. Javona Jones
Mrs. Catherine Cora Kemp
Ms. Jessica Kuspa
Gabriel Lamette
Mrs. Erica McClelland
Mrs. Jillian Meers, CMCA, AMS, PCAM
Mr. Duncan Modlin
Mr. Will Moore
Ms. Teresa Muchler, CMCA, AMS, PCAM
Mr. Scott Selman, AMS, PCAM
Ms. Dodie Slama, CMCA, AMS, PCAM
Mr. Giovanny Daniel Torres
Ms. Jordyn Bryn Vilaros
Julie Renee Villarreal, CMCA
Ms. Marty Whitaker, CMCA, AMS
Ms. Alexia Solorzano
Mr. Thomas Giovannini
Mrs. Bryanna Wright, CMCA, AMS
Ms. April Hubler
Mrs. Kelly Zibell, AMS, PCAM
Mr. Branson Thomas McCallister
Herb Dorow
Mr. David Carter
Ms. Joan Harkenrider
Ms. Veronica Hernandez
Mr. Ronald Zambor
Mr. David Dotson, RS
Mr. Trevor Phillips
Mrs. Kimberly Musser, CMCA, AMS
Jacqueline Galofaro
Ms. Anna Corcoran
Ms. Connie J Kindle, CMCA, AMS
Mr. William Caspar Sullivan
Ms. Michele Drain, CMCA, AMS
Mr. Jonathan Michael Driver, CMCA, AMS
Demarcus Harris
Mr. Matthew E. Keller, CMCA, AMS
Mr. Justin LaHue
Rodney Riepenhoff
Mr. Cody M Watson
Josh Christensen
Mrs. Cindy L Martin, CMCA, AMS, PCAM
Richard Poland
Mrs. Katy Metcalfe, CMCA, AMS
Mr. Chris Clark
Mr. Chris Harrison, PCAM
Ms. Michelle Annette McFarland
Ms. Brandy Adams, CMCA, AMS, PCAM
Mr. David Garrett
Mr. David Garrett
Mr. Vidal Jones
Mr. Rodney Joe Haynes
Mr. Robert W. James
Anthony Scalia
Mr. Robert Harvey, Jr., CMCA, AMS, PCAM
Mr. Nick Will, CMCA, AMS
Ms. Kristi Bruening, CMCA, AMS
Mr. Bruce Crawford, AMS, PCAM
Ms. Cherry Tarlton
Ms. Jennifer Egan
Mr. Richard Augustyniak, CMCA, AMS
Mr. Dale L. Smith, CMCA, AMS
Mr. Steve Nathan
Mr. Robert M. Mackay
Ms. Crys Sanders
Mr. Zachary Adam Beasley, CMCA
Mr. Derrick Dawson
Ms. Heather Glover, CMCA
Ms. Rosanne M. Hill, CMCA, AMS
Mrs. Mandy Lindsey, CMCA
Mrs. Joy Thomas
Mrs. Melissa Wetrich, CMCA, AMS
Christi Sherman
Mr. Don Garner
Mr. Mark Valls
Hanna Koebel
Mrs. Dana Renee Beckwith
Mr. Ben Schaeffer
Mr. Tom Martin
Ms. Carrie Bailey
Ms. Antoinette Daly
Ms. Ferronica Briggs
Ms. Nicole Dottin
Ms. Melisa Eckelbarger
Mr. Brandon Edwards
Mrs. Madison Alexis Jara
Ms. Janel Dolan Jones
Miss Kailey Jordan
Adrienne Laurent
Ms. Allison McCleskey
Ms. April Murphree
Mrs. Kristen Russell, CMCA, AMS
Ms. Diana Smith
Mr. Jake P. Southall
Mr. Mark Southall, AMS, PCAM
Mr. Harold Wheat Bailey
Mr. Robert Q. Cano
Mr. John Applebury
Ms. Jaine Prieto, CMCA, AMS
Ms. Melissa Smith
Cynthia Urquidez
Ms. Kim Weir
Mr. Jason York
Ms. Jaclyn Stark
Ms. Deena Still
Ms. Laura (Kurak) Beckelman, PCAM
Mr. Barry Ross, Esq.
Donna Burton
Mrs. Jessica Guevara, CMCA, AMS
Mrs. Brandy Hotchkiss
Ms. Shelly L Hughes, CMCA, AMS
Ms. Rita “Teri” Kerkman, CMCA, AMS, PCAM
Mrs. Martha Lynn Mccaskill, CMCA
Mr. David Meyer, CMCA
Ms. Rebecca Tarpley, CMCA, AMS, PCAM
Mr. Rick Abair, CMCA, AMS, PCAM
Ms. Angie Buhler-Turner, CMCA, AMS
Ms. Betty Crudden, CMCA, AMS, PCAM
Mr. Eusty Hermida, CMCA
Ms. Janna Hicks-Singleton
Ms. Jean Sloan
Mr. John Mackenzie
Ms. Stephanie Hernandez
Ms. Kristin Munson
Rene Sanchez
Mr. John Hagaman
Mr. Chad Allen
Mrs. Annette Suzanne White
Mr. Robert M. Blend, Esq.
Mr. Will P. Terry
Mr. Michael Reeves, CMCA, AMS
Mr. Gabe Santiago, CMCA, AMS, PCAM
Ms. Addison Barnum
Courtney Wright
Mr. Jeff Hilz
Mr. David Gaona
Mr. Patrick Brensinger, CMCA
Mr. Mark Clarke
Mr. Timothy Vela
Ms. Christine Stepp
Ms. Dana Flores, CMCA, AMS
Ms. Krystal Mann
Mr. Jason Edmundson
Mr. Max Hogan
Mrs. Danielle Gould
Mr. Michael Lesku, CMCA, AMS, LSM, PCAM
Mrs. Kelly Sue Peterson, CMCA
Mr. James Kenneth Ramsey, Jr.
Ms. Jenifer Reider, CMCA
Mr. Noel Anthony Rodriguez, CMCA, AMS
Mrs. Katrina Swindle, CMCA, AMS
Ms. Barbara Thomas, CMCA, AMS
Mrs. Andrea M. Willett, CMCA
New Designations
Congratulations to our fellow CAI members who achieved new designations!
Mr. Thomas Gilliam, CMCA CMCA 1/21/2025
Ms. Jennifer Kaye Barnes, CMCA CMCA 1/21/2025
Ms. Heather Glover, CMCA CMCA 3/21/2025
Ms. Kimberly Simonian, CMCA CMCA 2/5/2025
Julie Renee Villarreal, CMCA CMCA 1/24/2025
Mrs. Rachel Crawford, CMCA CMCA 1/21/2025
Jacquelyn Hestilow, CMCA CMCA 1/21/2025
Ms. Kristina Bailey, CMCA, AMS AMS 3/31/2025
Mrs. Margaret Raines, CMCA, AMS AMS 3/26/2025
Miss Lori Norton, CMCA, AMS AMS 1/29/2025
Mrs. LaWanda Brannon, CMCA, AMS, PCAM PCAM 1/23/2025
Blue Hawk Management AAMC 2/11/2025
***Certified Manager of Community Associations (CMCA®)
From CAMICB - “As a CMCA®, you have shown a commitment to your profession by staying informed about current community association issues and holding yourself to a high standard of professional conduct.”
***Association Management Specialist (AMS®)
The second level in the career development track for community association managers.
The AMS® designation demonstrates a higher level of commitment to your career and the community association industry. An AMS® designation is recommended for managers who want to enhance their career opportunities by increasing their knowledge and expertise.
***Professional Community Association Manager (PCAM®)
The pinnacle of community association management. The PCAM designation is the highest professional recognition available nationwide to managers who specialize in community association management. Earn your PCAM and join the elite—the select—the best.
Recommended for experienced managers who want to demonstrate advanced skills and knowledge and who wish to be recognized as one of the best and most experienced managers in the nation.
***Reserve Specialist (RS®)
Community associations rely on qualified reserve specialists to assist them in extensive reserve planning to keep their communities running smoothly. Gain the confidence of board members by obtaining the Reserve Specialist® (RS®) designation.
The RS designation is awarded to qualified reserve specialists who, through years of specialized experience, can help ensure that community associations prepare their reserve budget as accurately as possible.
