Community Contact | Summer 2024

Community

Summer 2024

CONTACT A Resource For Homeowners Associations, Condominiums, Townhomes, and Cooperatives

www.dfwcai.org

A Full-Service Community Association and Business Law Firm

General Counsel | Aggressive Enforcement | Collections | Litigation/Insurance Defense | Alternative Dispute Resolution | Construction Defect Our Leadership

Gregory Cagle

Adam Pugh

Kate Kilanowski

737.261.0600 | www.caglepugh.com

Community

CONTACT Summer 2024

Sponsors High Rise Forum Recap Membership Report Breakfast Recap

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Avoiding the Belly of the Whale

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When Disaster Starts

21

Managing through Construction Defects

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2024 Gala Winners

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IN HIGH RISES

Community Associations Institute is a national, non-profit, membership organization dedicated to the successful creation and operation of community associations. The Dallas/Fort Worth Chapter was established in 1980 to provide support for the North Texas area. Community Contact is published by the Dallas/Fort Worth Chapter of Community Associations Institute and is issued with the understanding that the publisher is not engaged in rendering financial, legal, accounting or other professional services, or be construed as a recommendation for any course of action regarding financial, legal, accounting or other professional services by Community Contact or its authors or advertisers. The services of a competent professional should be sought where professional services are required. The articles appearing in Community Contact do not necessarily reflect the opinion of CAI or the DFW Chapter, and acceptance of advertising does not constitute an endorsement of the products or services.

All contents of Community Contact are protected by copyright. Reproduction in whole or in part without written permission is expressly prohibited. AAMC, AMS, and PCAM are registered trademarks of Community Associations Institute. CMCA is a registered trademark of the Community Association Managers International Certification Board. Many of the designations used by manufacturers and sellers to distinguish their products are CONTACT | WINTER 2024 • 3 claimed as trademarks. Use of a term in this publication should not be regarded as affecting the validity of any trademark or service mark.

2024 BOARD OF DIRECTORS President Olivia Hurtado, CMCA First Citizens Bank olivia.hurtado@cit.com President-Elect Wendy Hazelwood, CMCA Alliance Association Bank whazelwood@allianceassociationbank.com Vice President Diana R. Larson, AMS, PCAM Assured Association Management, Inc. dlarson@assuredmanagement.com Director Vanessa Burch, CMCA, AMS, PCAM SBB Community Management, AAMC v.burch@sbbmanagement.com Director Leah K. Burton, Esq. Steptoe & Johnson, PLLC leah.burton@steptoe-johnson.com Director Madan Goyal West Park Homeowners Association goyaltexan@hotmail.com Director Mark Norton, AMS, PCAM Insight Association Management, Co. AAMC mnorton@insightam.com Director Deena Still Ridgecrest McKinney Homeowners Association dstill05@gmail.com Director / Immediate Past President Joe Veach Globus Construction Group jveach@globusmanage.com

MANAGEMENT James Nicholson, Chapter Executive Director DFW Community Associations Institute 14070 Proton Road, Suite 100 Dallas, TX 75244-3601 (972) 246-3540 www.dfwcai.org office@dfwcai.org

4 • CONTACT | SPRING 2024

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DIAMOND SPONSORS Alliance Association Bank CCMC Clean Scapes Clients First Landscape CMA; RTI/Community Management Associates, Inc. “CMA”, AAMC Insight Association Management, AAMC Kerrane Storz, PC Neighborhood Management, Inc. AAMC Pinnacle Financials Partners Roberts Markel Weinberg Butler Hailey, PC SBB Community Management, AAMC Shepperd Construction Staying-A-Float Lifeguarding (S.A.F. Guarding) Steptoe & Johnson, PLLC Platinum Advanced Association Management, Inc. Association Insurance Partners Brightview Landscape Services Cardinal Strategies Five Star Pools Globus Construction Group Kilowatt Partners LMI Landscapes Pacific Western Bank Robert’s Pool Service, Inc. Scarbrough Medlin & Associates Timothy, DeVolt & Company, P.C. Vensure Group

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2024 DFW CAI COMMITTEES Ambassadors of Fun Joeline Simien Kristy McCarthy Community Affairs Deena Still Expo Jenna Abernathy Deena Still Gala Mark Norton, AMS, PCAM Golf Tournament Dustin Cotton High Rise Managers Forum Christopher Glennon Jenifer Reider, CMCA Nathan Watson, CMCA, AMS

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Avoiding the Belly of the Whale I come to you today a modern day Jonah. Most people have familiarity with the story of Jonah—his story is included in Christian, Islamic (where he is known as Yunus), and Judaic holy texts. God gave him a particular message to deliver to a particular audience-- an instruction rather specific for the Old Testament God of riddles and obscure signs in need of interpretation--but that is a discussion for another time.

At any rate, the story goes Jonah was explicitly instructed to go deliver a message to Nineveh. Jonah is clear about what he was supposed to do—his mission was clear. Go to Nineveh. Share the message. Done.

But Jonah did not want to go to Nineveh. He knew the message he carried would be unpopular. Maybe Nineveh was as polarized a political environment as we live in today, I don’t know. What I do know is that I can empathize with Jonah’s position because I, too, feel I’ve received an explicit mission in my life, and I’ve been squirming, avoidant in making a plan to fully implement how to deliver the message I’ve been tasked to deliver. Jonah experienced some hardships as he avoided his mission, and let’s just say I’m not nearly as stalwart in my ability to handle the modern version of the difficulties Jonah did. Since the clarity of my mission became clear, my ego, insecurities and doubts (and probably laziness if I’m being honest) have kicked into high gear to delay, delay, delay, and unique challenges and roadblocks have sprung up everywhere, adding stress, pressing me onward, to the path I’m supposed to follow. So maybe I’m on the boat in the ocean at this point, not the belly of the great fish, but believe me, I’d rather not take that swim.

Lest I have to avoid all aquatic travel this summer, I’m crying Uncle and trying to avoid an extended stay in the belly of the whale or fish, whichever you prefer. So here you go, people of Nineveh. Sharpen your pitchforks and start your stake fires, while I tell you what I know, beyond all shadow of doubt, that I’m supposed to tell.

Your landscape water use is unsustainable. There! I said it! What relief! Your landscape water use is UNSUSTAINABLE! It can not be sustained! We can’t go on this way!

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Texas is experiencing explosive growth, and our water supplies are under extreme pressures. It is easy enough to blame people moving in, or Californians, or developers who just dig another well, but it is ALSO time for Homeowners’ Associations to lean in to their role as excessive water users, and also as leaders, decision makers, and trend setters in the space of doing more with less, i.e., not wasting our most precious resource: water.

Doing more with less aligns beautifully with the goal of most HOA boards. I’ve worked with over 20 different boards through the course of my career as a sprinkler renovator, irrigation educator, and water manager, and I’ve yet to meet a board who wasn’t looking for ways to maximize their residents’ annual assessments. Adjusting to a landscape that is lower impact reduces water use, chemical dependence, and if done correctly, the annual cost of landscape replacements and/or seasonal planting. It’s difficult to argue with potential reductions in multiple budget lines.

There has never been a better time to think in this direction.

Native, adaptive, and low impact landscape options are in their renaissance or their prime-- depending on how long you’ve been around plants-- with more options available in a variety of styles than ever before. If your idea of low impact is the Phoenix airport look, you are living in the past, man. Modern low-impact landscape is brilliant, dynamic, and can better connect us to our local cultural and ecological heritage. There is a reason spending time in nature releases endorphins and helps us manage stress and improves mental health. We can improve our neighborhoods by creating them to be micro-corridors of plants, habitats, and green spaces that thrive on

less water. Providing habitat for beneficial fauna and creating the kind of outdoor spaces that grow and change, that we can experience seasonality through, can allow us to enjoy our outdoor spaces with all of our senses. If we can build this kind of environment and have it use or require less water and external inputs, that is a win for everyone—animal, vegetable, and mineral.

Ready or not, here it comes. Since the inception of the Texas irrigator’s license in 1965, the state, via the TNRC and later, the TCEQ, as well as cities and water purveyors have slowly created more and more rules about how we can, should, and are required to utilize outdoor water. Spoiler alert: this is not going to reverse.

From backflow prevention for water supply safety to what days you are allowed to water, government involvement in our ability to dump perfectly good drinking water on our never-ending sea of St. Augustine grass is only going to increase. Boards owe it to their residents to get ahead of the curve, while they still can, and they owe it to the rest of us to make it easier for homeowners to do the same things on their personal landscapes. The long-term water plan for the state, released and/or reviewed every 5 years by the Texas Water Development Board, includes almost 31% of future supply to come from demand reduction—that means conservation today will supply water tomorrow. This is not an optional assignment. With up to 70% of a properties’ water use being attributed to outdoor use, we--including me and every other

member of the green and blue industries, all HOA leadership, property management, homeowners, and yes even developers and builders—(I said what I said!) have to recognize the role we have, and mobilize to do our part.

The good news is, water projects are the only kind that can offer an actual payback on investment. Two reasons for this: 1) it is easy to compare how much water was used in past years with current use, and patterns can be identified, and opportunities can be revealed. If you do nothing else this year in the vein of this topic, for God’s sake start tracking your usage—dollars and gallons, and look at it. Peter Drucker said, what gets measured gets managed.

Meanwhile, water is likely one of your top 5 budget items, and nobody is managing its waste, or use, or can tell the difference between the two. A little bit of data analysis can go a long way to set priorities and identify the best opportunities with the most promising payback. Second, the water you save with these initiatives is the most expensive water from your budget. Tiered billing means the more you use, the more expensive water is. It is the opposite of a bulk discount. Additionally, water rates are rising every year, so cutting future water from your budget is even more valuable to your HOA over time. Additionally, the opportunity to save water in common areas shares a lot of methodology and strategies that your own residents can adopt, which only magnifies the benefits and allows everyone to save money on water. Boards Continued on next page

CONTACT | SUMMER 2024 • 15

can embrace their leadership position by starting these strategies in the common areas, and encouraging (or in the least, allowing) homeowners to do the same.

Jonah was tasked with warning the people of Nineveh of God’s judgement if they didn’t heed his message. I can’t say I am supposed to promise anything like that if we don’t act now, but the consequences of kicking the proverbial can down the road are very real and do not get less expensive in the future. Wouldn’t you rather start now and move at your leisurely speed to make incremental change, that will be less painful to your budget, than waiting until somebody tells you what you have to do, right now, your budget be damned (there it is—the damnation I was looking for)?

If you don’t know where to start, reach out to a professional that cares about water. This could be your Landscape Maintenance Contractor. If he or she doesn’t know water use is important to you, he or she will not make reduction of water use a priority. It is not in most contracts, and they have a lot of other priorities to focus on.

Peruse the local Native Plant Society or Texas Nursery Landscape Association’s recommended plant lists. Check with your local city’s water conservation department for possible rebates and resources.

Examine your landscape rules and consider which ones could use a tweak for the sake of conservation. You may want to think about a

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water committee, or hire a planner or manager to help your team make a plan.

The overarching goal of every board is to preserve property values.

Reducing a property’s water requirement positively affects its bottom line, and long term, a property that needs less water is more valuable in the Texas economy. Protect those values, and your grandchildren’s water supply, against changing weather patterns, increasing heat, and diminishing supplies by examining your water use now, and make substantive changes today that can help us all tomorrow. Texas Water Development Board is counting on it, and we all need to do our part in whatever small slice of water use we can affect.

I will continue to share this message, even if it is not popular, even if you want to throw me overboard. I just pray there is water in the lake when you do, and I hope those Volkswagen-sized catfish in the bottom of the lake have already had their breakfast*.

Amanda Griffin is a water educator, irrigation manager, and conservation advocate. She can be reached at agriffin@save-both.com. *If you are new to Texas, you should know that Volkswagen sized catfish living “in the depths by the dam” is a popular legend around here, like the Loch Ness Monster. Catfish do get big, but despite the best of internet photoshop, getting that big is just a Texas Tale.

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Master Systems specializes in building new post tension courts, resurfacing, repairing and cleaning existing courts.

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WHEN DISASTER STRIKES

What Property Owners Associations (HOAs) should know about levying assessments to fund repairs, maintenance, and loans.

Because of our aging communities and extreme weather events, Property Owners Associations across Texas are trying to figure out how to pay for the costly, unbudgeted maintenance and repairs of common areas, common elements and other items that are the Association’s responsibility. Such items may include screening walls, fences, siding, roofs, carports, garages, detention ponds, balconies, streets, lighting, trails, pools and landscaping. This article will provide a VERY brief overview of SOME of the legal issues and prerequisites HOAs should consider before levying a special assessment, increasing regular assessments, levying an individual assessment, or approving a loan.

First, consider whether your client is a Subdivision Association or a Condominium Association, and if it is a Condominium Association, know when its Declaration was recorded and whether Chapter 81 of the Texas Property Code applies. For the sake of this article, a “HOA” means a residential property owners association (including associations that administer condominiums and subdivisions). A Condominium Association is a HOA that administers condominium development, while a Subdivision Association is a HOA that administers a subdivision development. Each of these HOAs is subject to various provisions of the Texas Property Code. We will also assume in this article that the HOA is a Texas Non-Profit Corporation. But you, as the HOA’s counsel, should not assume anything. Just because the HOA has always called themselves a condo does not mean

they are a condominium development. I have seen a developer of a subdivision development prepare and record bylaws invoking the Texas Uniform Condominium Act. And be wary of the client who insists they are neither a Subdivision Association nor a Condominium Association but, instead, a “Townhome Association.”

Next, determine whether the expense contemplated is the HOA’s responsibility (often called a “common expense”), as opposed to an owner expense. Things to think about are whether the money the HOA needs is for maintenance, repair, an insurable loss, an insurance deductible, and/or a capital improvement.

Maintenance and repair responsibilities can be different from insurance responsibilities, especially in condominiums. In order to make this determination, HOA’s counsel will need to analyze Continued on next page CONTACT | SUMMER 2024 • 21

all of the HOA’s dedicatory instruments and for a condominium development, Chapter 82 of the Texas Property Code (and Chapter 81 if applicable).

Once you confirm that the money needed is for a HOA common expense, determine the HOA’s authority to increase assessments, levy a special assessment or any other kind of assessment, to obtain a loan, and/or to collateralize the Association’s right to collect assessments and to assign its rights to collect assessments. With respect to Condominium Associations, their own dedicatory instruments may provide such authority, but the Texas Property Code also grants Condominium Associations with certain powers and authorities. For example, Texas Property Code §82.102(f) specifically grants the Condominium Association through the Board of Directors the power by resolution to: (1) borrow money; and (2) assign as collateral for the loan authorized by the resolution: (A) the association’s right to future income, including the right to receive assessments; and (B) the association’s lien rights. Texas Property Code §82.111(j) provides that the cost of repair or replacement in excess of the insurance proceeds is a common expense, and the board may levy an assessment to pay the expenses in accordance with each owner’s common expense

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liability. Conversely, for Subdivision Associations, there is no statutory authority to levy special assessments, borrow money or pledge assessments as collateral. If the Subdivision Association’s dedicatory instruments authorize the Subdivision Association’s board of directors to levy a special assessment, increase assessments or borrow money, Texas Property Code §209.0051 states that the board may not, unless done in an open meeting for which prior notice was given to owners, consider or vote on matters like increases in assessments, levying of special assessments, or lending or borrowing money. If the HOA lacks the authority it needs to obtain the money it needs, consider amending the appropriate dedicatory instruments to obtain that authority.

In short, reading and understanding the HOA’s governing documents, as well as the pertinent statutes, are important factors in appropriately obtaining the funds the HOA needs in order to do the things the HOA is supposed to do. Hiring counsel on the front end can make the process run smoothly.

Kate Kilanowski is a Partner at Cagle Pugh Ltd., LLP. She can be reached at kate.kilanowski@caglepugh.com.

CONTACT | SUMMER 2024 • 23

AAMC®- Accredited Association Management Company®

We Can MANAGE IT ALL DISCOVER THE NEIGHBORHOOD DIFFERENCE NMI is an Accredited Association Management Company that has been expertly managing a variety of community associations, including master planned, single family, condos and townhomes, in the DallasFort Worth metroplex for nearly two decades.

We are dedicated to building better communities!

NeighborhoodManagement.com NMI@NeighborhoodManagement.com Beverly Coghlan, CMCA, AMS, PCAM Beverly@nmitx.com 972.359.1548 24 • CONTACT | SUMMER 2024

Extraordinary Depth in HOA and Condominium Law Clients count on Steptoe & Johnson attorneys to provide advice on corporate governance, collections, and compliance issues with a focus on civility and communication within community associations.

HOA and Condominium Law Team Leaders Leah Burton & Brady Ortego

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HIGH RISE FORUM

RECAP

On June 7th of this year, the Dallas Fort Worth Chapter of CAI outdid itself, yet again. For the second year in a row, the High Rise Forum had record attendance, and looking forward to next year, will have to expand in order to accommodate the increased demand.

This year, our presenting business partners included The Oak Lawn Committee, McKenzie Mena, Kerrane Storz, RMWBH, Cagle Pugh and this year’s Title Sponsor, Action Property Management.

Topics for this year’s Forum included future developments in Dallas, governing document updates, Selling & Refinancing concerns, Raising assessments as a good business practice, Cyber Attacks, TLAC updates and Elevating Hospitality in the High-Rise environment.

A special thank you to the High-Rise Forum Committee for continuing to raise the bar and we look forward to next year’s event.

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We Come Through When Others Won’t That’s why we’re the Texas reconstruction company of choice for hundreds of Forensic Engineers, Defect Attorneys, Property Managers, Building Owners, Insurance Adjusters, HOA Board of Directors, and Construction Managers across Texas.

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A Resident Expert in your Landscape Creating a place that feels like home starts from the ground up. Enlist a skilled team with deep expertise in creating outdoor spaces that increase property value and ensure your community is a coveted place to live. With thoughtful planning and an unwavering attention to detail, we ensure your community’s goals are met and resident satisfaction is high.

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Personal Attention.

Proven Results for HOAs. For over two decades, Henry, Oddo, Austin & Fletcher, P.C. has provided clients throughout Texas with trusted counsel. Their experience related to homeowners associations is unmatched – providing guidance, leadership and oversight to community associations. Their attorneys have experience resolving disputes and advising homeowners associations on legal issues.

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Assist developers with drafting governing documents Advise boards on governance and collection issues Assist boards in enforcing bylaws and covenants Attend association meetings to provide explanations of the association’s rights and responsibilities, to help maintain rules of order, and to address issues of concern to members and directors Assist boards in interpreting governing documents

Draft revisions to association governing documents to clarify issues of governance Work with boards and management companies in dealing with property owners Cost effective and creative debt collection methods leading to revenue recovery Active participation and support of Texas Community Association Advocates (TCAA) and Community Associations Institute (CAI)

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MANAGING THROUGH CONSTRUCTION DEFECTS

in High Rises

If you have ever opened a High Rise anywhere, you know that

• Once you fully explain, using photographs and any other

just because a building is brand new, does not mean that it is or

supporting documentation, make suggestions on conducting an

will be issue free. Builders do not have intentions of any obvious

official inspection of the building.

or latent defects, but in most cases, there tends to be at least some

• In some cases, developers have wrap insurance policies for

construction related defects that managers will have to address.

construction defects. These policies, whether an OCIP (Owner

Experienced managers know the statute of repose in the state of

Controlled Insurance Policy) or a CCIP (Contractor Controlled

Texas for High Rise condominiums is 10 years, with a two-year

Insurance Policy) policies, provide a streamlined policy that

statute of limitations for issues that are known. Many times, for

makes filing claims much easier for developers and or builders.

the managers working during Declarant Control, it is hard to

• In many ways, it is in the best interests for everyone involved to

know what to do and who to communicate to about defects that are suspected.

If a manager has knowledge of, or suspects that there may be defects in the building structure, or even in the mechanics of the building, they should do the following:

be observant of these possible defects and report them as quickly as possible.

• Report these defects or possible defects, even if they end up being maintenance related, since the statute can create issues if a manager or the Board is aware of an issue and does not cause an

• In writing, send a notification to the Board of Directors about

action to be taken.

your findings and or suspicions.

There are a number of Lawfirms that managers can turn to for

• Reach out to an expert in the related field of the suspected

advice. Do not come with preconceived notions, or what you

defect and try to understand what the problem is and what the

believe to be the case in matters. The attorney that you talk to

suspected root cause may be.

can listen to the facts you provide, and based off their review

• Depending on the information that you gather, and in many

and even a possible inspection of the building, determine that a

cases the findings will not be through an official inspection, you

defect or defects are present.

should explain what you know, and what potential construction defect may be present in the building you manage.

Continued on next page CONTACT | SUMMER 2024 • 31

With communities that are Developer or declarant controlled,

intimidating, it puts everyone involved in the best position to

navigating this double-edged sword can be very difficult. To

resolve the issue(s).

simplify the matter, all you need to know is that you did not build

At the end of the day, always put your best foot forward and

the building, but you hold the key to helping the homeowners

represent your homeowners the best you can. You are their voice

resolve the issues that their building has or may have. Your

and regardless of who you work for, doing what is right is in

actions can have a positive affect on the use of the wrap policies

everyone’s best interest, even if they do not see it that way at

for the building, or the ability to file claims against the builder or

first. Always trust your instincts and if you are confident in your

the subs that were used in the construction of the project,’

observations and supporting information, be the chief advocate.

Evey building will have unique issues, but many of the issues

Also, use other managers in your network that may have been

that you may come across, have been an issue in other new

through situations like these as a resource. Good luck to all of

developments as well. It can be stressful to know what to do, to

you. If you are a manager in a situation like this or a similar, call

not upset one group over the other. The key is to be respectful

me, or reach out to me and I will help you. While I am not an

of both the Developer/Builder and the homeowners in your

attorney and will not give you legal advice, I will help provide a

community.

compass to help you navigate your situation(s).

Developers and builders acquire insurance on these projects for a reason, and experienced managers will know that early detection and reporting of these issues can help with warranty work, or in the ability to file claims of suspected defects. Do not be afraid to have these conversations. Although at the time it may seem

Nathan Watson, CMCA, AMS General Manager, Bleu Ciel nwatson@bleucieldallas.com

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CAIONLINE.ORG/ADVOCACY/LAC/TX

Texas Legislative Action Committee (TLAC) is CAI’s only official voice with legislators and regulators in the State. This committee allows CAI to speak with a cohesive voice on legislative and regulatory matters that affect community associations, community association managers, and business partners. Our mission is simple – together, CAI’s TLAC advances, defends, protects, and strengthens public policy for the community association housing model.

TO FULFILL OUR MISSION AND PROMISE, WE NEED TO BUILD A FUNDING BASE THAT STARTS WITH YOU! YOUR CONTRIBUTION MAKES TLAC’S LEGISLATIVE EFFORTS POSSIBLE — WITHOUT YOUR FINANCIAL SUPPORT, WE CANNOT BE AS EFFECTIVE IN PROMOTING SENSIBLE COMMUNITY ASSOCIATION LEGISLATION IN TEXAS.

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AUSTIN Robbie Williams robbie@caiaustin.org 512.763.2074

DALLAS/FT WORTH James Nicholson office@dfwcai.org 972.246.3540

HOUSTON & SAN ANTONIO Jesus Azanza jazanza@caihouston.org or ced@caisa.org 713.784.5462 / 210.389.6382

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2024 CAI

Gala Winners Support Staff of the Year Frances Canfield | Envera Systems Frances has been active throughout the state of Texas’ CAI chapters headlining our company, helping Envera’s sales double through the networking opportunities with the chapters and their involvement.

Nicole Cantatore, CMCA | Worth Ross Management, Co. AAMC Nicole's commitment to continuous learning is evident in her innovative training programs, which are tailored to meet the evolving needs of our workforce. She has a unique talent for designing engaging and effective training modules that empower employees to reach their full potential.

Tina Crawford | Insight Association Management, AAMC In a single year, Tina’s improvements have led to monthly community financials arriving a whopping ten days faster over one year ago. As any community management professional well knows, this industry is beleaguered by accounting challenges given the unique array of problems innate to the task. The years of in-depth corporate experience she has brought to this industry and this company shine like a beacon in an otherwise dark night sky.

Newcomer Managers of the Year Thomas Czaus | CCMC Tom's highly desirable skillset, coupled with his attitude, make him a well-rounded leader. He has led his team through tricky interactions with homeowners, steered the Board of Directors through sensitive legal matters, and received constructive feedback with perspective. One constant through these scenarios has been Tom's attitude and willingness to lift others. Tom accumulated recognition and rewards in his previous industry. I am also excited to see him make a mark in the management association industry.

He is a true asset to our firm and the association management industry.

Rachel Drake | Insight Association Management, AAMC One of Rachel's most notable qualities is her ability to bring positive energy to any situation. Her enthusiastic and optimistic approach is unmatched, creating a welcoming and productive atmosphere for both residents and colleagues alike. She is quick to compliment others and rarely passes judgment, fostering a sense of unity and collaboration within the communities she serves.

Volunteer of the Year Kristy McCarthy | Neighborhood Management, Inc. AAMC I believe what impressed me most was the amount of detail she brought to the Lifestyle program. I have worked with some amazing coordinators; yet, Kristy has the uncanny knack of tailoring each event and adding the little extras that most miss. She creates personalized insignias, websites, decorations, and many other items I can’t begin to name them all. Today, we work together on the Community Affairs Committee. She is a natural leader here as well. She is co-chair and my biggest supporter, advocate, and industry “family”.

Joeline Simien | Kerrane Storz, PC She loves to make everyone feel warm and included. She is always making connections between vendors. Most recently, at a CAI event, she met a new member, and introduced him to a table of people, and figured out individually how we could each benefit each other. She's also introduced me to several vendors that I now use.

36 • CONTACT | SUMMER 2024

Lifestyle Director of the Year Andrea Walker The achievements of our HOA Lifestyle Director, Andrea Walker throughout the year is a testament to her unwavering dedication. Her inspired events and tireless efforts, she has brought joy, unity, and a sense of belonging to our neighborhood, leaving an indelible mark on the hearts and minds of the Sendera Ranch homeowners who had the privilege of participating. It is with deepest admiration and gratitude that we nominate her for recognition of her exceptional contributions, and we wholeheartedly endorse her as a deserving candidate for this esteemed accolade.

Community Spirit Gateway Parks | Monter’s Ball Overall, the event encourages community interaction and engagement by providing opportunities for attendees to connect with one another through shared experiences. Whether it's bonding over a scary haunted house experience or admiring each other's creative costumes, the event series fosters a sense of camaraderie among participants and encourages socializing and networking within the community.

Connections are made between residents, extended family, vendor partners, local businesses and other people in the greater community.

Community of the Year Category 1

Category 2

Category 3

Category 4

Category 5

Towne Lake of Addison

Caruth Ridge Estates

Inspiration

Heartland Community Association

Park Plaza

Business Partner of the Year Simply Horticulture The great service provided by Simply Horticulture extends to the team members working out in the field. The workers from the irrigation and lawn service team are respectful and polite. Ronny takes care of his employees and maintains the same crew working onsite. They go beyond the expectations and are valuable to our onsite management team regarding the extended eyes and ears of the happenings within the community responsibilities.

Management Company of the Year SBB Community Management, AAMC SBB has been extremely active in CAI over the years and encourages its members to achieve their designations, which I believe has helped tremendously in maintaining my neighborhood, Deerfield, as one of the most desirable neighborhoods in Plano, TX. SBB also gives back to the community at large in big ways. They hold an annual charity golf tournament benefitting Childrens Cancer fund that has raised over $1,250,000 and they do companywide quarterly volunteer work. SBB keeps our board of directors informed and relevant by providing quarterly training and forums and legislative updates. This is invaluable to a neighborhood association board of directors. SBB also strives to keep up to date on their technology and works to provide a great customer experience for their neighborhood associations.

CONTACT | SUMMER 2024 • 37

Community Manager of the Year – Portfolio Kristi Breuning, CMCA, AMS With her brilliant capabilities as a trainer, nurturing spirit towards people, and indefatigable energy for service, Kristi Bruening personifies excellence in community stewardship. Her ability to unify, uplift, and empower everyone around her has fostered an unparalleled sense of belonging. For cultivating such an extraordinary community through knowledge, compassion and selflessness, Kristi is hugely deserving of this prestigious award recognition.

Community Manager of the Year – High Rise Noel Rodriguez, CMCA Noel embodies the essence of an ideal community manager. His heartfelt dedication lies in fostering an atmosphere of camaraderie, dignity, and active participation while offering unparalleled service to homeowners. Within WRMC, he stands as a beacon of excellence, affectionately known as "What Would Noel Do, WWND?" He consistently rises to the occasion, readily lending a hand wherever it's needed.

Through his guidance, Assistant Managers have flourished, finding advancement under his wing.

Community Manager of the Year – On-Site Barry Jones, CMCA, AMS Barry always approaches problems with a focus on solutions. The community had a hard time making quorum for the annual meeting and he changed the voting to an online service. For the first time in years, they made quorum within a couple weeks and the actual HOA meeting lasted less than 30 minutes due to his smooth handling of homeowner concerns, completion of several capital projects, community involvement, new inspection process and a better trained staff. This was a major change from prior annual meetings had a lot of contention and lack of turnout.

Theresa Muchler, CMCA, AMS, PCAM Teresea is smart, intelligent, thoughtful, and strategic; and while she is a fantastic community manager, you can see that her passion is for teaching people and growing the next generation of individuals into better people, often times resulting in them becoming fantastic community managers.

2024 CAI

Gala Winners

Congratulations!

38 • CONTACT | SUMMER 2024

CONTACT | SUMMER 2024 • 39

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Or earn your PCAM? Former Educator of the Year Paul Grucza, also a Foundation board member, shares that Best Practice Reports are an important component of CAI’s education curriculum.

Then, check us out at www.foundation. caionline.org where you can access our free reports and show off your

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June Breakfast Recap During our June Monthly Members Breakfast we hosted a panel discussion on The ABC’s of RFP’s and Project Management. The panel featured Ellis Little, President, Masix Construction, Robin Anderson, VP of Business Development, Classic Construction and Brett Grobarz, VP of Sales, Shepperd Construction. The presentation discussed what must be considered for an effective RFP and common pitfalls that are often made. Also covered were key components of an RFP including project overview, scope of work, timeline, budget, qualification criteria, submission guidelines and evaluation criteria. The presentation concluded with a discussion on the importance of project management to execute a project that stays on schedule, is delivered within budget and meets the highest quality standards.

August Luncheon Recap Survival in ANY crisis is a mindset.

This was the overarching theme of our August luncheon with Greg Shaffer, author of "Stay Safe—Security Secrets for Today's Dangerous World." His attention-grabbing presentation and delivery transported the room into some of our world's horrific acts of violence while navigating where the line of survival might have been overlooked or just under our noses. For millions, staying safe will be as simple as walking away from a potentially violent event. For others, whether in our communities, workplaces, or schools, having an active response to violence can be the difference between life and death. – Writeup by: LaWanda Brannon, CMCA, AMS

MANAGING HOMEOWNERS ASSOCIATIONS SINCE 1984

CONTACT | SUMMER 2024 • 45

Serving you from our Round Rock office (800) 221-9882 www.reserveadvisors.com EVENT PROMOTIONS CUSTOMER RETENTION & GROWTH DIRECT MAIL CAMPAIGN BROCHURES & FLYERS BUSINESS FORMS & STATIONERY NEWSLETTERS & POSTCARDS

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CONTACT | SUMMER 2024 • 49

MEMBERSHIP

REPORT New Members

Steve Aguilar VSC Fire & Security (469)867-7838 steveaguilar@vscfire.com

Christian Butler Junction Property Management (469)693-3476 christian@junctionproperty.com

Mr. Jerry Alexander, Esq. Alexander Law Office (903)530-5052 jalegal@aol.com

Mr. Isaac Camacho Wallrug DBA hoacta.app (213)286-1396 isaac@wallrug.io

Gary Allen Continental Adjusters (972)878-4473 gary@coadj.com

Mr. Jose Campos Associa Client Shared Services Center (214)627-1128 jose.l.campos@associa.us

Mr. Chris Archambault, Esq. Porter Law Firm (713)621-0700 chris@porterfirm.com

Mr. Steve Carmichael HC Pinnacle Club HOA (832)344-6257 stevecarmichael@sbcglobal.net

Ms. Danielle Armstrong PMG North Texas (214)265-6433 darmstrong@principal-mgmt.com

Mrs. Taylor Dawn Chamberlain Paragon Property Management Group (817)420-0456 taylordchamberlain@gmail.com

Mr. Bill Arnold Stonebridge Ranch Community Association (405)360-0031 barnold@stonebridgeranch.com

Mr. Jonathan Chatman Texas Star Community Management, LLC (469)899-1000 (153) jchatman@tscmanagement.com

Mr. Daniel Askari Construction Services (469)363-1414 Daniel@absoluteteam.net Ms. Kathleen Susan Baerthel, CMCA, AMS RTI/Community Management Associates, Inc. (612)867-2188 kbaerthel@cmamanagement.com Ms. Nancy Barcenas Blue Hawk Management (469)279-9144 nbarcenas@bluehawkmgmt.net Ms. Tiffany Barton, CMCA, AMS, PCAM (214)548-9569 tiffany.c.barton12@gmail.com Cleo Basham RTI/Community Management Associates, Inc. (945)284-0106 cbasham@cmamanagement.com Dr. Amanda Batson Stonebridge Ranch Community Association (214)842-8667 abatson@stonebridgeranch.com Ms. Ali Bennett LandCare (972)849-3232 alison.Bennett@landcare.com Heidi Bohn Standard Restoration (469)849-6625 Heidi@standardrestoration.net Ms. Rebecca Brisendine HC Pinnacle Club HOA (713)409-3282 rebecca.brisendine@gmail.com Charlie Brooks B&F Construction, LLC (817)504-1344 charlie@bfconstruct.com Mr. Jim Buerkle Stonebridge Ranch Community Association (214)551-0112 jbuerkle@stonebridgeranch.com 50 • CONTACT | SPRING 2024

Ms. Monica Chen Positano Condominium Association, Inc. chenmonica01@gmail.com Justin Christian Cypress Valley Landscaping (972)730-1246 Justin@cypressvalleylandscaping.com Mr. Joe Closs Stonebridge Ranch Community Association (214)551-0112 jvcloss@stonebridgeranch.com Tonya Renee Cole RealManage (972)754-7328 tonya.cole@grandmanors.com Arlene Collins Goodwin & Company (760)774-2202 arlene.collins@goodwintx.com Ms. Michele R. Colvin, CMCA RealManage (940)231-5211 michele.colvin@grandmanors.com

Mr. Jon C. Dellantonia Stonebridge Ranch Community Association (920)279-1004 jdellantonia@stonebridgeranch.com Mr. Ron Dewan HC Pinnacle Club HOA (214)957-1241 redewan1973@gmail.com Ms. Amelia Duckworth Ink Print & Mail (972)482-5974 Aduckworth@mytownsq.com Ms. Ofelia Flores Associa Client Shared Services Center (214)627-1128 oflores@communityarchives.com Mr. Blake Fowler Fowler Property Management (972)460-6654 (101) blake@fowlerpropertymgmt.com Mr. Dean Frew Merit Landscape Solutions (469)836-7733 dfrew@meritservicesolutions.com Scott Ganow Kustom Restoration (214)856-6680 scott.ganow@kustom.us Ameya Ghate The Residences at W Dallas (214)912-3567 ameya.ghate@marriott.com Ms. Kamika Graham Chestnut Meadows Association, Inc. khayes00107@gmail.com Nathan Griffin Texas Fishing LLC (903)883-3976 nathan@txfishingllc.com Lara Hartman RealManage (817)424-3027 lara.hartman@grandmanors.com Mr. Michael Haskins Chestnut Meadows Association, Inc. mhaskins@dallasisd.org

Mr. Steve Cook Bonaventure Condominiums Inc. (214)535-1573 scook3422@sbcglobal.net

Bo Hawkins Earthtones Maintenance (214)980-5446 bo.hawkins@earthtonesdesign.com

Sean Corcoran Essex Association Management, LP (972)428-2030 Sean@essexhoa.com

Mr. Stephen Haydel Worth Ross Management (214)599-7622 stephen.haydel@worthross.com

Kyle R Cox Texas Tree Transformations LLC (469)918-1470 tttdallastx@gmail.com

Ms. Jennifer Henley Somerset Association Management (214)528-3911 jhenley@somersetassociations.com

Geoffrey Cozby Compare Power (469)453-5101 geoff@comparepower.com

Richard Henry Jackson, MD HC Pinnacle Club HOA (214)707-6445 richhjack@msn.com

Mr. John Crowley, CMCA, AMS Worth Ross Management (214)215-1730 john.crowley@worthross.com

Mr. Edcar Johnson Bonaventure Condominiums Inc. (972)670-2413 edcar1@yahoo.com

Avery Dace R & A Insurance (214)954-0800 adace@rekerdres.com

Mr. Matt Kopchak, CMCA, AMS, PCAM Worth Ross Management (724)882-5621 matt.kopchak@worthross.com

Ms. LeAnne Ladew Guardian Association Management, LLC (972)458-2200 leannel@guardianam.com

Mr. Jeff Potter HC Pinnacle Club HOA (901)494-1769 potter.j58@gmail.com

Mr. Allen Liebnick Bonaventure Condominiums Inc. (972)381-1701 allenl@bonaventuredallas.com

Ms. Bridget Pouges CCMC - TX (817)494-8598 bpouges@ccmcnet.com

Lavender Lloyd (469)472-2376 lavender.lloyd@nbly.com

Mr. Rob Powell Chestnut Meadows Association, Inc. robbinspowell@gmail.com

Mr. Robert James MacGlaflin Specialty Turf Services (214)732-4943 robert@specialtyturfservice.com

Adam Prescott TRUGREEN (682)328-3273 adamprescott@trugreenmail.com

Mr. David Marks Bonaventure Condominiums Inc. (214)729-4122 davidm@bonaventuredallas.com

Adam C Quinn KEC Special Projects (817)832-6671 adam.quinn@kecspecialprojects.com

Ms. Alice Jo McKinsey, CMCA, AMS Worth Ross Management (214)535-6417 jo.mckinsey@gmail.com

Joseph Miles Reece The Pool Attendant Company (770)878-2379 outreach@thepoolattendantcompany.com

Mr. Josh Minton HOA Mailers (949)916-2456 josh@hoamailers.com

Ms. Anabel Rodriguez Somerset Association Management anabel.rodriguez@associa.us

Raquel Munoz PMP Management (469)879-4407 rmunoz@pmpmanage.com Mrs. Kimberly Musser, CMCA, AMS Elevate Community Management (817)945-9190 kim@elevatecmtx.com Mr. Dustin Neyra NTX Management Group (214)564-8790 dustin@northtexashoa.com Miss Lori Norton, CMCA (804)399-5440 LoriNorton229@gmail.com Miss Demilade Oloyede Limpiar (903)718-4174 demi@limpiar.online Mr. Jack Owen PMG North Texas (682)325-5352 jowen@principal-mgmt.com Mr. Teddlie Phillips, III Fowler Property Management (832)518-7850 teddlie@fowlerpropertymgmt.com Mr. Michael Phillips ProperTech Solutions (817)726-9740 Jennifer.gamiz@hoamventures.com

Ms. Meg Rohrt, CMCA, PCAM (214)674-1886 megr@alternativems.com Nicholas Romich RealManage (512)748-6938 nromich@ciraconnect.com Mr. David Ross T&D Ross Management Services, Inc. (817)295-1828 dross@tdrms.com Mr. Philip John Sahuc Pagewood Townhouse - Phase II Association (214)538-0058 philsahuc2@gmail.com Tom Salmon April Building Services (469)918-4284 tsalmon@aprilservices.com Mr. Joe Saran Texas Star Community Management, LLC (469)899-1000 (152) jsaran@tscmanagement.com Ms. Andrea Scroggs DKHaney Roofing (817)897-2543 andreas@dkhaneyroofing.com Ms. Carrie A Shearin Guardian Association Management, LLC (817)975-8799 carrieamberr@gmail.com

Mr. Preston David Pickett (682)249-6639 prestondpickett@icloud.com

Ms. Abigail Shrigley Worth Ross Management (214)369-3402 abby.hinds@worthross.com

Mr. David Pinkus HC Pinnacle Club HOA (903)451-5868 davepinkus@yahoo.com

Mr. Brandon Sollars Amenity Pool Services (443)977-7429 bsollars@amenitypool.com

Mr. Dave S. Portillo RTI/Community Management Associates, Inc. (972)295-0652 dportillo@cmamanagement.com

M.L. Speer Bonaventure Condominiums Inc. (972)978-5690 mlspeer24@gmail.com

Inc.

om

pany.com

nt

MEMBERSHIP

Renewed Members Mr. Bruce Stanley W.C. Service Company, Inc. (805)579-3400 bruce@wcservice.com Hailey Sturdy HCS Commercial Services (214)538-5445 hsturdy@hcscommercialservices.com Ms. Sarah Sukta eUnify, Inc. (480)802-4284 ssukta@eunify.net Ms. Marjorie Taylor Trails Homeowners Association II marjorieptaylor@gmail.com Mr. Guy R Thomas HC Pinnacle Club HOA (214)505-2580 guythomasd@aol.com Mr. Jack Thuet (214)817-1215 jack.thuet@worthross.com Ms. Elizabeth Turner CCMC - TX (972)899-5678 eturner@ccmcnet.com Ms. Kristen Vartian Stonebridge Ranch Community Association (214)551-0112 kvartian@stonebridgeranch.com Mr. Patrick Wallace The Greener Good. LLC. (817)330-9544 patrick@thegreenergood.com

s, Inc.

Chloe Walter Advanced Association Management, Inc. (940)445-4930 chloe@advancedassociationmgmt.com

Association

Mr. Michael Warner Stonebridge Ranch Community Association (214)551-0112 mwarner@stonebridgeranch.com

ment, LLC

nt, LLC

.

REPORT

Ms. Elizabeth Webster HC Pinnacle Club HOA (214)522-1241 ewebster@upetro.com Dr. Jennifer White Westfalls Village Homeowners’ Association, Inc. 2143948930 drjen96@hotmail.com Cameron Whiteman True Star Outdoor Solutions (214)984-1110 Hello@truestaros.com Ms. Iyesha Williams CCMC – TX (936)553-2439 iwilliams@ccmcnet.com Ellis Wolbe Bonaventure Condominiums Inc. (214)536-3440 ellisw@bonaventuredallas.com Mr. Barry Zweig Bonaventure Condominiums Inc. (314)540-4142 sesame470@gmail.com

Mrs. Suzanne Henry, CMCA, AMS Mr. Nicholas Abair, CMCA, AMS Ms. Pierette Parker, CMCA Mrs. Kim R. Henry, CMCA, AMS Mr. Cole Adams Mr. David Patterson Mr. James L Hitt, CMCA Ms. Amber Altarabulsi Mr. Brad Perry Mr. Robert Holte Mrs. Cinnamon S. Anderson, CMCA Mrs. Lesa J Perry, CMCA Mr. Marcos Miguel Hopken Mr. David Anderson Ms. Megan Phillips Mrs. Stacey A Howard Mr. Thomas J. Armstrong Mr. Randy Pickle Mr. Bill Howard Mr. Judd A. Austin, Esq. Ms. Lauren A. Potter, CMCA, AMS Mrs. Courtney Kay Isham Mrs. Krystal Barbarito, CMCA, AMS, PCAM Mr. William Stewart Powell Mrs. Catherine Ivy, CMCA, AMS Ms. Roshani Bastola Mr. John Pumford Ms. Jamie Lee Jakubowski, CMCA, AMS Mrs. Audrey Beard, PCAM Ms. Cindy Rademacher, CMCA, AMS Mr. John Jima Mrs. Dana Renee Beckwith Ms. Susan Record Ms. Josephine Johnson, CMCA, AMS, PCAM Ms. Stephanie Benham, CMCA, AMS, PCAM Ms. Michelle L. Reynolds Mrs. Lori A. Jones, CMCA, AMS, PCAM Ms. Gloria C Black, CMCA, AMS Mrs. Nichole Rice, CMCA, AMS Brandy Jones Mr. Calvin Bogart Mr. Dean A. Riddle, Esq. Mr. Burt Jones, CMCA, AMS, PCAM Mr. Stephen G. Bone, AMS, PCAM Mr. Daryl Roberts Mr. Omar Jones Mr. Vic Bosnich, CMCA, AMS, PCAM Mr. James Robertson Mr. Steve Judge Ms. Christine Bradley Mr. Dustin Alan Robinson, CMCA, AMS, PCAM Antony Kay, CMCA Mrs. Megan Kenzie Brandes Mrs. Tracie Ross Mrs. Marlo Ann Kelley, CMCA Mr. Derek A. Brase Mr. Adam Rothberg Mrs. Velvet Dawn Kelly, CMCA Mr. Keith Brookshire Ms. Esmeralda Rubio Mr. Robert Kennehan Mr. Brad Bryan Mr. Brett Russell Mrs. Katie Kim Ms. Vanessa Burch, CMCA, AMS, PCAM Mr. Sasha Russo, CMCA, AMS, PCAM Mr. Carl Klinke Mr. Bryan Burgess Mrs. Maria Rust, CMCA Ms. Ashley Koirtyohann Mr. Brett Burris Mr. Alan Ruth, RS Mr. Matt Kopchak, CMCA, AMS, PCAM Mr. Elimaris E Calo, CMCA, AMS Ms. Sherri Schmoekel, PCAM Mr. John Kurtz Mr. John Joseph Carona, CMCA, PCAM Mr. Chad Schnitker Mr. David Allen Lacy Mr. Alan Carrette, CMCA, AMS Mr. Hermanus Andre Scholtz Mrs. Diana R Larson, AMS, PCAM David Allister Carruthers Mr. Kevin Michael Schoolcraft, CMCA Ms. Danielle Lascalere, CMCA, AMS Ms. Chelsea Chambo, CMCA, AMS Mr. Brian Schoolcraft, CMCA, AMS Ms. Prudence Lidbury Ms. Amanda Chapman, CMCA, AMS Ms. Morgan Schott, CMCA, AMS Ms. MaryKathryn Lightsey, CMCA Ms. Melissa Chestnut, CMCA, AMS Mr. Bryan Slaton Mr. Tom Locke Mr. Robert Walter Clark, III, CMCA, AMS Mrs. Suzanne M. Smith, CMCA, AMS Ms. Monika Karin Loeffler, CMCA, AMS, PCAM Mrs. Marie Colon Mr. Christian Smith, CMCA Barbara Louisell Mr. Hal E Cone Ms. Linda Soos Mrs. Veronica Luna Mr. Eric Corcoran Mr. James Sowder Mr. Brad Marshall Mr. Javier Creixell Mrs. Lisa Sutliff Mr. Anthoney J. Martinez, II, CMCA, AMS Mrs. Lea Crow Mr. John Tarlton, CMCA, AMS, PCAM Ms. Darla Mathews Ms. Robin Davis Charlsie Taylor Mr. Greg Maus Mr. Blair Descourouez Mr. Jerry Taylor Myers Mr. Alex Maxwell, CMCA, AMS Mrs. Brianna Cheryl Dessaints, CMCA, AMS Mrs. Thelma Terrell, CMCA, PCAM Ms. Margie A. Maxwell Mr. William C. DeVane, CMCA, AMS, PCAM Mr. Sam Timothy Mrs. Jennifer Ashley Mayben, CMCA, AMS Ms. Julie Dickens Ms. Amy Tores, CMCA, AMS, PCAM Mr. Timothy D. McConville, CMCA, AMS, PCAM Ms. Amelia Duckworth Mrs. Kaitlin Ulrich, CMCA, AMS Ms. Angela McCulloch-Veah Ms. Gail Dwight, CMCA, AMS Mr. Alex Valdes, Esq. Mr. Bruce Mcdonald Mr. Mathew J. Eberius, CMCA, AMS Ms. Rhonda van Tassell, CMCA, AMS, PCAM Mrs. Dena McHugh Mr. Scott Andrew Ehrenberger, CMCA Mrs. Jantzen Mahlon Verastique Ms. Kathleen E. Epperson, CMCA, AMS, PCAM Mr. Dean Mcsherry Mr. Spencer Vick Mrs. Aleah R. Miles Mr. Brad Fraley Mr. Roger Voss Mrs. Estelle Monroe, CMCA Mrs. Kathleen Nicole Frazier, CMCA, AMS Ms. Wendy Waldemar-auau Ms. Charmaine Bea Moran Cara Freeze Mr. Nathan Watson, CMCA, AMS Ms. Rosie Morataya, CMCA, AMS Ms. Leslie Gamel Mr. Brad Watson, CMCA, AMS Ms. Stephanie Morgan Mrs. Christi N. Garcia, CMCA, AMS Nicole Weiss Mr. Israel Munoz, CMCA, AMS Mr. Mark Garcia Mr. Bill White Ms. Lauren Murphey, CMCA, AMS Ms. Susan Garrett Mr. Brett Wiklund, CMCA, AMS, PCAM Mrs. Nicole R. Nelson-Hardeman, CMCA Ms. Susan Garrett Ms. Tracy Ellen Wolin, CMCA, AMS Mr. Nick Newman Mr. Thomas Gilliam Mr. Scott Wood Mrs. Chelsea Nichols, CMCA, AMS Mr. Brandon Gladney Mrs. Brianna Christine Yonkers Mr. Justin Norris, CMCA Mr. Dru Godwin Mr. Scott A. Young Mr. Scott North Mr. Madan Goyal Ms. Megan Youngblood Ms. Kristin Nowak Mr. Brandon Gray Mrs. Georganne Virginia Zuppa, CMCA, AMS, PCAM Mr. Shane P Ousey, CMCA, AMS Mr. Jim Griffin Mrs. Robyn A Gschwend, CMCA Mr. James F. Hallas Mr. Todd Hammer Rejoined Members Aubree Harris Anthony S. Harris Ms. Teresa Harris Mr. Derek Jay Adam, CMCA Mr. Chad McBeam, RS Ms. Judy Haven Mrs. Crystal Avendano, CMCA, AMS Ms. Ava Mueller, CMCA Tyler Hawkins Mr. Brent Charles Benoit Mr. Richard Nelson, AMS, PCAM Mrs. Brenda B Hawkins, CMCA Mr. Todd Blair Mr. Michael Rendon Ms. Joan Hayes Steve Hendrix Mr. Louis Ellis, Jr., CMCA Mr. Christopher Schappaugh

Kimberley L Ezzerai Lisa Gantz

Mrs. Lisa Marie Sewell Mrs. Marbella Addy Torres Ms. Deitra Walter

CONTACT | SUMMER 2024 • 51

MEMBERSHIP

REPORT

New Designations

Congratulations to our fellow CAI members who achieved new designations!

Mrs. Cinnamon S. Anderson, CMCA Ms. Shonna Camacho, CMCA Mr. Erik Brandon Gould, CMCA Mrs. Celeste Ann Cavin, CMCA Ms. Eva Apelian, CMCA Mr. Eusty Hermida, CMCA Mr. Noel Anthony Rodriguez, CMCA, AMS Ms. Shelly L Hughes, CMCA, AMS Mr. John Crowley, CMCA, AMS Mrs. Laura Aileen Fenster, CMCA, AMS Ms. Lauren A. Potter, CMCA, AMS Ms. Rhonda van Tassell, CMCA, AMS, PCAM Ms. Kendall Abbott, CMCA, AMS, PCAM

CMCA CMCA CMCA CMCA CMCA CMCA AMS AMS AMS AMS AMS PCAM PCAM

9/6/24 8/16/24 7/26/24 8/15/24 10/24/24 7/19/24 8/29/24 7/23/24 10/22/24 9/23/24 6/28/24 7/18/24 7/18/24

***Certified Manager of Community Associations (CMCA®) From CAMICB - “As a CMCA®, you have shown a commitment to your profession by staying informed about current community association issues and holding yourself to a high standard of professional conduct.” ***Association Management Specialist (AMS®) The second level in the career development track for community association managers.

The AMS® designation demonstrates a higher level of commitment to your career and the community association industry. An AMS® designation is recommended for managers who want to enhance their career opportunities by increasing their knowledge and expertise. ***Professional Community Association Manager (PCAM®) The pinnacle of community association management. The PCAM designation is the highest professional recognition available nationwide to managers who specialize in community association management. Earn your PCAM and join the elite—the select—the best.

Recommended for experienced managers who want to demonstrate advanced skills and knowledge and who wish to be recognized as one of the best and most experienced managers in the nation. ***Reserve Specialist (RS®) Community associations rely on qualified reserve specialists to assist them in extensive reserve planning to keep their communities running smoothly. Gain the confidence of board members by obtaining the Reserve Specialist® (RS®) designation.

The RS designation is awarded to qualified reserve specialists who, through years of specialized experience, can help ensure that community associations prepare their reserve budget as accurately as possible.

52 • CONTACT | SUMMER 2024

CONTACT | SUMMER 2024 • 53

14070 Proton Road, Suite 100 Dallas, TX 75244