A Resource For Homeowners Associations, Condominiums, Townhomes, and Cooperatives
President
Olivia Hurtado, CMCA
First Citizens Bank olivia.hurtado@cit.com
President-Elect
Wendy Hazelwood, CMCA Alliance Association Bank whazelwood@allianceassociationbank.com
Vice President
Diana R. Larson, AMS, PCAM Assured Association Management, Inc. dlarson@assuredmanagement.com
Director
Vanessa Burch, CMCA, AMS, PCAM
SBB Community Management, AAMC v.burch@sbbmanagement.com
Director
Leah K. Burton, Esq. Steptoe & Johnson, PLLC leah.burton@steptoe-johnson.com
Director
Madan Goyal West Park Homeowners Association goyaltexan@hotmail.com
Director
Mark Norton, AMS, PCAM Insight Association Management, Co. AAMC mnorton@insightam.com
Director
Deena Still
Ridgecrest McKinney Homeowners Association dstill05@gmail.com
Director / Immediate Past President
Joe Veach
Globus Construction Group jveach@globusmanage.com
James Nicholson, Chapter Executive Director DFW Community Associations Institute 14070 Proton Road, Suite 100 Dallas, TX 75244-3601
(972) 246-3540 www.dfwcai.org office@dfwcai.org
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DIAMOND SPONSORS
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CCMC
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Shepperd Construction
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PLATINUM SPONSORS
Association Insurance Partners
Bedrock Landscaping
Brightview Landscape Services
BSBD Insurance
Five Star Pools
Kilowatt Partners
LaBarre Oksnee Insurance
Play & Park Structures
Robert’s Pool Service, Inc.
Scarbrough Medlin & Associates
Timothy, DeVolt & Company, P.C.
Vensure Group
Ambassadors of Fun
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Community Affairs
Amanda Duckworth, AMS, PCAM
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PMP Management - Texas
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BRONZE SPONSORS
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EDUCATION SPONSORS
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2025 DFW CAI COMMITTEES
Golf Tournament
Billy Abernathy
High Rise Managers Forum
Jenifer Reider, CMCA
Nathan Watson, CMCA, AMS
Legal Forum
Ashley Koirtyohann
Magazine
Tracy Wolin, CMCA, AMS, PCAM
Membership
Cindy Martin, CMCA, AMS, PCAM
Programming
Lawanda Brannon
Sporting Clays
Robey Canaday
Innovating community association banking solutions is
With a strong commitment to the community management industry, backed by sizable national resources, Alliance Association Bank provides an unmatched level of expertise and responsiveness. Our customer-focused approach means you get a dedicated, experienced relationship manager— a single point of contact—to help with your unique needs so you’re able to focus on what matters most: your business and your customers.
Specializing in:
Wendy Hazelwood, CMCA Vice President (214) 837-7711 whazelwood@allianceassociationbank.com
Joanne Haluska, CMCA, AMS Senior Managing Director, Central Region (216) 314-9100 jhaluska@allianceassociationbank.com
Why Choose Alliance Association Bank: Alliance Association Bank has over 50 years of combined experience meeting the unique and complex banking needs of community associations. This experience, combined with our financial strength and stability, make Alliance Association Bank a key financial institution to build an alliance with to grow your business. Alliance Association Bank is a division of Western Alliance Bank, Member FDIC. As one of the country’s top-performing banking companies, Western Alliance was #1 best-performing of the 50 largest public U.S. banks in the most recent S&P Global Market Intelligence listing and ranks high on the Forbes “Best Banks in America” list year after year.
City of Events
Community Happenings August/September/October 2025
By: Wendy H.
Dallas, “Cool Thursday Concerts” at Dallas Arboretum
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May & June Luncheon Recaps
By: James N.
Nothing new ever happens without conflict.”
That powerful reminder anchored an insightful and engaging presentation by Lynne Nash, Attorney Mediator, during the May Membership Luncheon hosted by the DFW-CAI Chapter.
The Art of Conflict Resolution,” was not just informative—it was transformational. In a room full of HOA professionals, community managers, and vendor partners, she tackled the topic we all face but rarely prepare for: how to effectively and compassionately engage in conflict.
Here are a few takeaways:
• Emotional avoidance hurts more than it helps, in both the short and long term. Facing the discomfort head-on is the first step toward growth.
• Open-ended questions open doors. They create space for understanding rather than defensiveness.
• There is nothing more powerful than an apology. It disarms tension and builds bridges, even when solutions aren’t immediate.
• Grace is getting what you didn’t deserve, and extending it to others is one of the most human things we can do in conflict.
• And perhaps most importantly, conflict is not the enemy, it’s the birthplace of change.
Thank you, Lynne, for equipping us with tools to lead with empathy, listen with intention, and speak with courage.
- Megan Phillips, Chapter Programming Committee
Before we broke for summer, our DFW CAI chapter members gathered for one last session before the flip-flops came out and the pool days took over!
Our breakfast panel served up more than just coffee and croissants — we got a masterclass in event magic from three pros who live and breathe community vibes. Gabriel Lamette, Manager of Resident - CCMC; Andrea M. Walker, Corporate
Lifestyle Director - SBB Management, and Ephraim Claude Joseph Walker, Lifestyle Director - CCMC. From pup cups to popcorn machines, our panelists pulled back the curtain on what really makes HOA events shine.
The takeaways of the presentation included:
• Purpose first! Pizazz Second.
• Communicate like your event depends on it, because it does!
• Connection > Perfection
From purpose-driven planning to popcorn-worthy execution, this panel reminded us that HOA events aren’t just about filling a calendar — they’re about filling hearts, building trust, and turning neighbors into community. When we plan with intention, lead with heart, and sprinkle in a little creativity...Magic happens.
- LaWanda Brannon, CMCA, AMS, PCAM DFW CAI Programming Chair
HIGH RISE FORUM RECAP
By: Nathan Watson CMCA, AMS
The Annual High-Rise and Condominium Forum was a great success, again! We have been able to put together consecutive forum’s that continue to grow year over year and allow us to do greater things each time. This year we registered over 70 managers and had approximately 150 total people registered. We had managers that have been in the industry for years, attending because they wanted to learn more about it and possibly make that transition.
Jenifer Reiter and I have co-chaired this event the last two years and we are amazed by the level of support and growth we have seen. Thank you to all of this years committee members that took time out of their days and put in great effort to host such a great event. Our High-Rise event grew so much in the last
two years, that we moved into a much larger room to accommodate all our attendees. We want to thank our vendor partners that sponsored this year’s event, and a very special thanks to the presenting sponsors Action Property Management, and Somerset for being the anchor of this year’s forum.
WE HAD MANAGERS THAT HAVE BEEN IN THE INDUSTRY FOR YEARS, ATTENDING BECAUSE THEY WANTED TO LEARN MORE ABOUT IT AND POSSIBLY MAKE THAT TRANSITION. “ ”
We will continue to expand the reach of our event, and would love to have more people volunteer to be a part of the committee, which helps plan and coordinate the day’s events and offerings. As we move into the future, we are hoping that the CAI DFW Chapter’s High-Rise Forum will become a model for our industry, where people can attend and learn and further their understanding of what we do, to be a tool for managers looking to
transition into high-rise management, or to be in support of our managers and their communities, inside this great industry. Thank you again to all who attended and we look forward to next year! See you there!
Nathan Watson, CMCA, AMS Co-Chair, CAI DFW Chapter, High-Rise Committee
DIRECTORS & OFFICERS CLAIMS PITFALLS
Directors & Officers insurance provides valuable protection for community associations, their boards, and managers, but there are some pitfalls that can result in claim payments being reduced or claims being denied. It is important to review and understand the terms and conditions of all insurance policies, but Directors & Officers Liability policies are “claims made” policies and have some specific provisions that need to be understood and followed. Below are examples of a few pitfalls.
IT IS ESSENTIAL THAT THE INSURED UNDERSTANDS THE DEFINITION OF A CLAIM.
It may vary depending on the insurance company, but part of the definition often includes a “written demand for monetary or non-monetary relief”. While a lawsuit or demand letter from an attorney would be considered a demand, the definition is much broader. A letter, email, or text from an owner or other party stating that the Association must do or not do something may be considered a claim. If you have questions about whether correspondence might be a claim, contact your insurance provider. This is a situation where it is better to be safe than sorry.
ONCE A CLAIM IS MADE AGAINST ANY ENTITY INSURED UNDER THE POLICY, IT MUST BE REPORTED TO THE INSURANCE COMPANY DURING THE POLICY TERM WHEN THE CLAIM WAS MADE
or no later than an extended reporting period of 30 to 90 days (depending on the insurance company) after the policy expiration date. If a claim is reported after the extended reporting period, the insurance company can and will deny the claim. It is not uncommon for
a community to receive a written complaint from an owner or other party and try to resolve it internally. Over time, the issue becomes more contentious, and the person engages an attorney. The association eventually receives a demand or a lawsuit, and they file a claim. Unfortunately, that may be months or years after the expiration date of the Directors & Officers policy the claim should have been filed under. That company denies the claim, and the association is stuck paying the legal fees and any settlements or judgments.
WHILE
SOME D&O POLICIES ALLOW THE INSURED TO SELECT DEFENSE COUNSEL, MOST COMMUNITY ASSOCIATION D&O POLICIES STATE THE INSURER HAS THE DUTY TO DEFEND THE CLAIM AND WILL ASSIGN COUNSEL.
This can become an issue if a community has been trying to resolve a potential claim and has engaged their attorney. If the attorney works on negotiating a settlement or dispute resolution, the insurer may believe their ability to settle the claim has been compromised. The insurance company is not obligated to pay any defense costs or any obligations made by the insured without the insurance company’s written consent. Recently, an association decided to go to mediation
COMMUNITIES SHOULD READ THEIR POLICIES AND CONSULT WITH THEIR INSURANCE PROVIDER TO UNDERSTAND THE POLICY TERMS AND CONDITIONS.
with an owner who made a claim without notifying the insurance company. Any costs associated with the mediation and any settlement agreements made because of that mediation would not be paid by the insurer.
D&O POLICIES MAY HAVE A “CONSENT TO SETTLE” CLAUSE, ALSO KNOWN AS A “HAMMER CLAUSE”.
This clause states that the insurance company has the right to negotiate the settlement of claims, but only with the insured’s consent. If the insured does not agree to settle and the claim eventually settles for a higher cost, the insured could be responsible for the entire amount of defense and settlement costs above the original negotiated amount (hard hammer clause), or a percentage of the excess amount (soft hammer clause). For example, let’s say the insurance company could settle a claim for $20,000, and they spent $30,000 defending the claim. The insured refuses to settle, and the claim eventually settles for $60,000 with $20,000 in additional defense costs. If the policy had a “hard” hammer clause, the insured would be responsible for the additional $60,000. If there was a “soft” hammer clause of 70% of the additional costs, the insured would pay $42,000.
There is not a standard Directors & Officers policy form, so communities should read their policies and consult with their insurance provider to understand the policy terms and conditions.
•
•
•
condominiums, and housing cooperatives at CAI’s Texas Legislative Act
• –unit owners’ associations and property owners’ associations. Takes effect on 9/1/25. ’s position: support.
’s position: neutral.
and select
“ .”
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School Zone Safety
By Ember Wildwood
School zones are high-traffic areas that require special attention to ensure the safety of students, parents, and staff. With increasing levels of distracted driving (and distracted walking!), coupled with the fast-paced chaos of a school zone, it’s essential that cities, schools, and communities take proactive measures to create a safe environment for everyone.
It is important to take a holistic approach to school zone safety, recognizing that there are a long list of factors that each contribute to overall school zone safety. Starting from the design of the roads surrounding the school, to traffic calming measures on and around the street, to visibility and signage, to the presence of crossing guards – each piece builds on every other piece, and there is always room for improvement.
Key Strategies for Enhancing School Zone Safety
1. Get Clear on The Problem
It is easy to make assumptions about the traffic surrounding your school zone, but in order to make educated decisions (and apply for much-needed grants!), you should start by collecting accurate traffic data. Tools like our TDC 2 are small and discrete –drivers won’t even know that vehicle speed and counts are being collected, and so you will be able to get “real life” data about how people are driving when they think no one is watching. Many of our other radar
speed and messaging signs, like the PMG and MC360, can also collect traffic data.
You can then analyze this traffic data with tools like our Web Portal or our Easy Analyst software, creating reports to share with city government, law enforcement, grants, and even parents. This information can be used to inform decisions about where to place additional safety measures, such as radar signs, crossing guards, or traffic calming devices.
2. Define the Zone
Next, make sure that your school zone is clearly defined. Make sure that you have signs on all sides of the school, and that the speed limit and hours of enforcement are clearly indicated.
3. Keep it Clear
If possible, try to keep the streets surrounding the drop-off and pick-up areas of your school free of parked vehicles, tall bushes, and other objects that may block a clear view of children about to dash across a street.
4. Traffic Calming Measures
Installing traffic calming measures, such as speed humps, raised crosswalks, and curb extensions, can significantly slow down vehicles in school zones. These physical barriers force drivers to reduce their speed, creating a safer environment for students. In areas where traffic calming measures are implemented, studies have shown a reduction in vehicle speeds and a decrease in accidents.
5. Enhanced Crosswalks
Well-marked and enhanced crosswalks can make a significant difference in school zone safety. Using bright colors, textured pavement, and high-visibility markings can draw attention to pedestrian crossings.
Installing flashing beacons or in-roadway lights that activate when pedestrians are present can further improve safety by making crosswalks more noticeable to drivers.
6. Radar Speed Signs
Radar speed signs are highly effective in slowing down traffic by providing real-time feedback to drivers. These signs display the speed of approaching vehicles and can flash warnings when drivers exceed the speed limit. Studies have shown that radar speed signs can reduce speeding by up to 10%, making them an important tool in school zones.
The PMG Radar Speed Sign from Street Dynamics is a versatile option that can be customized to meet the specific needs of your school zone. In addition to displaying vehicle speeds, the PMG can show custom messages, graphics, and even emojis to reinforce safe driving behavior. The sign can also collect traffic data, which can be used to analyze traffic patterns and identify problem areas.
7. Messaging Trailers
Messaging trailers offer flexibility in communicating important information to drivers. These mobile signs can be placed in strategic locations during high-traffic times, such as school drop-off and pick-up hours, and can display messages reminding drivers to slow down or watch for pedestrians. Because they are portable, messaging trailers can be relocated as needed, making them a versatile solution for school zone safety.
The MC360 Messaging Trailer from Street Dynamics is an ideal option for school zones. With its large, rotating display, the MC360 can show vehicle speeds, text-based messages, and even graphics to capture drivers’ attention. The trailer is easy to tow and set up, and its solar-powered system ensures continuous operation without the need for frequent battery changes. Additionally, the MC360 can be equipped with radar and traffic data collection capabilities, allowing schools to monitor vehicle speeds and traffic patterns over time.
8. Crossing Guards
Crossing guards are an invaluable part of school zone safety. By actively managing pedestrian and vehicle traffic, crossing guards can prevent accidents and ensure that students cross streets safely. They provide an extra layer of protection, especially in areas with heavy traffic, and can serve as a visible reminder to drivers to stay alert.
Bringing It Together
Creating safer school zones requires a multifaceted approach that combines education, infrastructure improvements, and technology. By implementing clear signage, traffic calming measures, radar speed signs, and messaging trailers, communities can significantly reduce the risk of accidents and create a safer environment for students.
If you have any questions about what combination of products would work best for your unique school zone, please contact us.
Tips to Extend the Beauty of Your Exterior Paint Job
By: Bridget Nigh, BEHR Contributing Writer
When paint starts to fade, it’s easy to attribute it to the usual suspects — UV exposure, harsh environments, low-quality paint, etc. — but there’s another culprit. It’s the quiet one. And it’s often right in front of you.
Color selection.
It’s true! While it may not be widely known, color has a considerable impact on the life expectancy of paint. Let’s investigate further:
How Color Affects Longevity
Color is a powerful tool in enhancing curb appeal. However, it is critical to look beyond aesthetics and make durability a high priority when choosing exterior colors. This is why your first meeting with a client or owner provides the perfect opportunity to discuss the following:
Light or Dark? The reality is that lighter colors last longer and fade less than darker colors, as the latter absorbs more sunlight, which accelerates fading. Therefore, if longevity is the goal for a paint job, choosing a lighter shade is the best bet.
Pigments (aka colorants) can make a world of difference when it comes to color retention. When advising clients or property owners, consider discussing the role of inorganic versus organic pigments. Explain colors made from inorganic pigments — such as beiges, tans, browns, and other earthtones — are far more resistant to fading than those with organic pigments, such as blue, green, yellow, red, and other brighter/richer colors.
Additional Considerations
In addition to color, other factors that contribute to the wear and tear of exterior paint include:
Low-quality paints have fewer of the all-important ingredients — such as binders and prime pigments — that allow paint to hide better and last longer. As a result, they are more susceptible to the elements, which requires maintenance much sooner.
Applying paint at a lower-than-recommended film thickness can accelerate the aging process of the coating system, allowing more UV to penetrate through the film, causing it to degrade rapidly and change color.
The coastal environment can wreak havoc on exterior paint. Salt-laden mist blown in off the ocean creates a
layer of salt on all nearby surfaces, which is known as “ocean breeze corrosion.” These salt deposits have a damaging effect not only on paint film, but also substrates such as metal, concrete, and wood.
Extreme application temperatures can be detrimental to paint. If it’s too cold outside, paints cannot properly form a film, which makes them vulnerable to premature failures such as peeling and fading. The same is true in hot weather — except that the inability to form a film is due to the dry conditions, which cause water to evaporate much faster, resulting in rapid dry times. This is especially true when paint is applied by spray.
Extending the Paint Lifecycle
Thankfully, there are ways to prolong your exterior paint job’s aesthetics and longevity.
Color Choice: Have a discussion with your client/ owner and suggest they consider color schemes that offer optimal fade protection. Tips on color selection can be referenced above.
Proper Preparation: Thorough surface preparation is the cornerstone of a successful paint job. This includes using a quality primer.
Paint Quality: Recommend high-quality paints for better overall long-term durability. High-quality paints are made from high-quality ingredients, so they stand up to the elements more effectively, providing a longer lasting finish. In addition, ensure the paint repels UV and is formulated for exteriors.
Scheduled Maintenance: Establish a consistent inspection and service plan. It should include exterior surface cleaning, as well as spotting and tackling common paint problems, such as peeling and mildew growth, before they become big issues. In addition, routine upkeep is time- and cost-effective, as it eliminates the need to start from scratch every time.
In the world of paint, knowledge is power. By guiding your clients or property owners in making good color choices, you can not only extend the longevity of their exterior paint job, but also expand your reputation as a dedicated and valued painting professional.
Bridget Nigh is Behr’s Dallas/Fort Worth’s Regional Account Manager. She has dedicated 16 years to working with HOA communities, beginning with HOA bookkeeping for seven years prior to moving on to the paint manufacturer side of the industry, where she has dedicated her time over the last 9 years. Bridget is a former board member of the CAI Coachella
Valley Chapter. She is now a member of CAI DallasFort Worth Chapter where she continues to broaden her knowledge base. She is most passionate about education and offers an accredited educational course for 1 CEU. Bridget is available to assist with any of your Association’s repainting needs and can be reached at 469-785-3761 or via email at bnigh@behr.com.
Images courtesy of Behr Paint Company.
DOES THE INSURANCE CARRIER FOLLOW GOVERNING DOCUMENTS?
By Terri Guest, CIRMS, CMCA
Recently, we received a question from a board member that we thought was worthy of sharing.
responsibilities of the association and the unit owners. There is no argument that certain aspects of each unit
Q: Why would a carrier even consider a claim for inside plumbing when our CC&R clearly indicates that inside plumbing issues and damages is the responsibility of the owner? Don’t they read the CC&R when writing the policy? Are we paying extra premium for this inside coverage? “ ”
That is a great question. For many associations, the governing documents (CC&R, or sometimes Bylaws) state that the association shall purchase property insurance for the “full insurable replacement value of all residences and other structures and improvements located within the development.” That translates to “walls -in’ coverage, meaning that the property insurance for the association needs to cover the unit interiors.
Your association may have a maintenance matrix, or something similar that outlines the maintenance
are the responsibility of the unit owner to maintain – maybe including the plumbing. The responsibility to maintain and responsibility to insure, however, are two very different things. While it is the unit owner’s responsibility to maintain, repair and replace many of the interior items of the unit, where they get the money to make those repairs and replacements may very well be from the master insurance policy for the association. Hopefully your association has a policy/protocol that is clear on who is responsible for paying the deductible when it comes to these types of property claims.
Interestingly, when there is a plumbing issue, insurance does not pay to repair the plumbing item that failed (replacing the broken pipe, as an example). So, if there is damage to the drywall and flooring caused by water escaping from a broken pipe, and 1) the drywall and flooring are insured property under the policy and 2) water damage from a sudden and accidental escape of water from a pipe is a covered cause of loss under the policy, then insurance will issue a payment in the amount of repairs to those covered items over the deductible amount. The damage to the pipe is often from wear and tear, which is not a covered cause of loss, so the cost to fix the pipe is not usually included in that check, only the resultant damage from the escaping water. It is up to the adjustor to investigate what happened and determine if there is coverage under the insurance policy. When investigating, they take into account the governing documents and any rules or procedures that the association has in place in addition to the facts of the particular incident. It is up to the adjustor – not the manager nor the board of directors – to decide if there is coverage under the policy.
Another thing to consider is that insurance carriers often use a “standard fire policy” as a basis for their individual policies. Because of this, policies cannot be changed on a case-by-case basis to reflect specific building attributes or restrictions in each set of governing documents for each association they insure. This is why you will find elevator collision coverage in a policy even if the building is only one story. While you can’t remove the coverage from the policy, the carrier does not include that property when determining the premium charged. So that one-story condo is not paying for the elevator collision coverage, even though it is included in the policy. Likewise, an association with a “bare walls” policy will not be paying for interior coverage.
Terri Guest, CIRMS, CMCA, EBP, is the Director of Client Experience and Education for LaBarre/ Oksnee Insurance and may be reached at TerriG@ hoa-insurance.com.
WE WANT YOU ON OUR TEAM!
There is a new advocacy committee in town and WE WANT YOU ON OUR TEAM! The mission of the Texas Legislative Action Committee (TLAC) is simple – to advance, defend, protect, and strengthen public policy for the community association-housing model.
In order to be successful, we need to hear from Community Board Members, Community Managers, and those who are directly affected by HOA and condominium association policy reform. We want to know what issues matter to you, what are changes you would like to see during the next legislative session, and how can TLAC help your association operate more effectively.
TLAC is CAI’s brand new advocacy organization and is the only group in Texas supported and endorsed by both CAI National and all CAI Chapters in Texas.
TLAC is a separate organization from the Texas Community Association Advocates (TCAA).
TLAC represents over 20,000 community associations and 5.6 million homeowners in Texas.
TLAC is governed by a broad group of delegates from all over Texas with varying levels of experience and expertise.
TLAC is focused on making education, transparency, and information available to managers, management companies and homeowners PRIOR to and DURING the legislative session.
TLAC is requesting all community associations contribute $1 per door to help raise funds to support ongoing legislative efforts. Any contribution helps, but our success in Austin relies on everyone chipping in!
If you’re interested in getting involved, our industry needs your help! TLAC is recruiting volunteers to serve on its committees!
GET INVOLVED AND SUBMIT YOUR CONTRIBUTION! CONTACT YOUR LOCAL COMMUNITY ASSOCIATIONS INSTITUTE CHAPTER EXECUTIVE DIRECTOR:
Contribute $1 per door in your community to help raise funds for TLAC
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• Professional roof and property inspection reports provided.
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New Members
Amber Altarabulsi VCM, Inc. (972)612-2303 amber@vcmtexas.com
Briana Anderson RealManage briana.anderson@realmanage.com
Daniela Zazueta CDFW Paul Davis Restoration (945)349-6443 daniela.z@pauldavis.com
Brian Zielinski Poolsure (281)914-0324 bzielinski@poolsure.com
Kristy Cottonham
Lindsey Courtney
Kerri Covington
Jim Cox
Bill Crawford
Javier Creixell
Donald D. Cryer, CMCA
Candace Villela Davis, CMCA
Rick Dearing
Alison E DeCarlucci, CMCA, AMS
Tiffany Dessaints, CMCA, AMS, PCAM
William C. DeVane, CMCA, AMS, PCAM
Amelia Duckworth
Gail Dwight, CMCA, AMS
Kathleen E. Epperson, CMCA, AMS, PCAM
Kathleen Nicole Frazier, CMCA, AMS
Dean Frew
Karl Fukuda, Jr., CMCA, AMS
Leslie Gamel
Carolynn Garrison
Brandon Gladney
Geary Goss
April Greer
Chase Gschwend, CMCA, AMS
Colby Gschwend, CMCA, AMS
Robyn A Gschwend, CMCA
Todd Hammer
Montana Hantes
Jennifer Harper, CMCA, AMS, PCAM
Anthony S. Harris
Adrienne Harris, CMCA, AMS
Brenda B Hawkins, CMCA
Gary Hawthorne
Mary Beth Hays
Kim R. Henry, CMCA, AMS
John Holcomb
Carter Holston
Newton Hopkins
Bill Howard
Courtney Kay Isham
Jamie Lee Jakubowski, CMCA, AMS
Stewart James
Jennifer L. Jennings, CMCA, AMS
Rosalind Johnson
Josephine Johnson, CMCA, AMS, PCAM
Renewed Members
Barry Jones, CMCA, AMS
Brandy Jones
Gary Edward Josephson, CMCA, AMS
Steve Judge
Heather Karamitsos
Antony Kay, CMCA
Prane Kerley, CMCA
Prane Kerley, CMCA
Carl Klinke
Ashley Koirtyohann
John Kurtz
David Allen Lacy
Ryan Lemon
Craig Lengyel
Prudence Lidbury
Byron Lindsey
Laurie Lorensen
Barbara Louisell
Sheila Malekzadeh
Brad Marshall
Anthoney J. Martinez, II, CMCA, AMS
Stewart Masterson, CMCA
Francisca Micaela Mata, CMCA, AMS
Alex Maxwell, AMS
Roger M. McCullar
Kevin C. McDonald, CMCA, AMS
Casey Meyers
Carol Mize
Sonya E Mokry, CMCA, AMS, PCAM
Estelle Monroe, CMCA
Emilio Montano
Beatriz Mooney
Stephanie Morgan
John Mouser, CMCA
Israel Munoz, CMCA, AMS
Ian Murphy
Willie Delores Murray
Kimberly Musser, CMCA, AMS
Nicole R. Nelson-Hardeman, CMCA
Dustin Neyra
Cassindra Charity Nutter
Gwen Offutt
Lisa Kay O’Neill, AMS, PCAM
Jack Owen
Bob Owens
Rejoined Members
Pam S Pinzone
Jackson M. Potter
Jennifer Anne Powers, CMCA
Kylie Proffitt
Brenda Lee Purvis
Maria Alejandra Quiceno
Margaret Raines, CMCA, AMS
William Rathburn
Daryl Roberts
Fines Oliver Roberts, CMCA, AMS
Dustin Alan Robinson, CMCA, AMS, PCAM
Jamie Rough
Philip John Sahuc
Christopher Schappaugh
Hermanus Andre Scholtz, CMCA, AMS
Brian Schoolcraft, CMCA, AMS
Laurence E. Scott, Jr.
Rachel Sedelmyer
Lisa Marie Sewell
Chad Simmons
Randy Smith
Christian Smith, CMCA
Craig Smith, CMCA
Melissa Smith
Michael St. Andre
John Tarlton, CMCA, AMS, PCAM
Cheyenna Renee Tellez
Virginia Howard Townley, CMCA, AMS
Virginia Howard Townley, CMCA, AMS
Gerry Tyer
Cynthia Urquidez
Katie Ward, CMCA
Susan Ward-Freeman
Brad Watson, CMCA, AMS
Nicole Weiss
Judy Werner
Bill White
Cameron Whiteman
Brett Wiklund, CMCA, AMS, PCAM
Alyssa Camille Williams, CMCA
Misty Williams
Kristina Elyese Wynn, CMCA, AMS
Nicole Elise Zaitoon, CMCA
Reina Jeanne Zuckerman, CMCA, AMS
John Armstrong
Melissa Chestnut, CMCA, AMS
Bill Crawford
Robert Cunningham
Paul D. Grucza, CMCA, AMS, PCAM
Adrienne Gutierrez, CMCA
Christina Harrington
James Webster Heck, II, AMS, PCAM
Toni M. Hernandez
Suzanne LaGrange, CMCA, AMS
John Leventis
Patrick Matthews
Joy L. Maxfield, CMCA, AMS, PCAM
Jocelyn s. Mcelvane
Kristin Munson
Mark Norton, AMS, PCAM
George Nyamapfumba
Marca Michelle Ray
Ashleigh Richardson, CMCA, AMS
Kay Rinker
Dawn Rowe-Young, CMCA, AMS, PCAM
Rick Sanchez
Joeline Simien
Mark Southall, AMS, PCAM
Veronica Trevino, CMCA, AMS
Erin Walker
Kim Weir, CMCA
Caleb Wims
New Designations
Congratulations to our fellow CAI members who achieved new designations!
Mr. Richard Augustyniak, CMCA, AMS CMCA 4/4/2025
Mr. Donald D. Cryer, CMCA CMCA 7/14/2025
Mrs. Konni Eastin, CMCA CMCA 4/10/2025
Mr. Stephen Haydel, CMCA CMCA 6/23/2025
Ms. Nicole Sheppard, CMCA CMCA 5/6/2025
Mrs. Joy Thomas, CMCA CMCA 4/18/2025
Mr. Richard Augustyniak, CMCA, AMS AMS 4/9/2025
Ms. Michele R. Colvin, CMCA, AMS AMS 7/31/2025
Mrs. Rachel Crawford, CMCA, AMS AMS 6/2/2025
Ms. Marian Gardner, CMCA, AMS AMS 7/3/2025
Mrs. Kristy Dawn Lesiuk, CMCA, AMS AMS 7/31/2025
Mr. Justin Norris, CMCA, AMS AMS 4/23/2025
Mrs. Kelly Sue Peterson, CMCA, AMS AMS 7/8/2025
***Certified Manager of Community Associations (CMCA®)
From CAMICB - “As a CMCA®, you have shown a commitment to your profession by staying informed about current community association issues and holding yourself to a high standard of professional conduct.”
***Association Management Specialist (AMS®)
The second level in the career development track for community association managers.
The AMS® designation demonstrates a higher level of commitment to your career and the community association industry. An AMS® designation is recommended for managers who want to enhance their career opportunities by increasing their knowledge and expertise.
***Professional Community Association Manager (PCAM®)
The pinnacle of community association management. The PCAM designation is the highest professional recognition available nationwide to managers who specialize in community association management. Earn your PCAM and join the elite—the select—the best.
Recommended for experienced managers who want to demonstrate advanced skills and knowledge and who wish to be recognized as one of the best and most experienced managers in the nation.
***Reserve Specialist (RS®)
Community associations rely on qualified reserve specialists to assist them in extensive reserve planning to keep their communities running smoothly. Gain the confidence of board members by obtaining the Reserve Specialist® (RS®) designation.
The RS designation is awarded to qualified reserve specialists who, through years of specialized experience, can help ensure that community associations prepare their reserve budget as accurately as possible.
