Community Contact | Fall 2023

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"TO BE THE PREMIER COMMUNITY MANAGEMENT COMPANY BY PROVIDING EXPERIENCE, INNOVATION AND EXCEPTIONAL SERVICE IN ALL WE DO”

2023 BOARD OF DIRECTORS

President

Joe Veach

Globus Construction Group jveach@globusmanage.com

President-Elect

Olivia Hurtado, CMCA First Citizens Bank olivia.hurtado@cit.com

Vice President

Wendy Hazelwood, CMCA Alliance Association Bank whazelwood@allianceassociationbank.com

Treasurer

Diana R. Larson, AMS, PCAM Assured Association Management, Inc. dlarson@assuredmanagement.com

Director

Leah K. Burton, Esq. Steptoe & Johnson, PLLC leah.burton@steptoe-johnson.com

Director

Madan Goyal West Park Homeowners Association goyaltexan@hotmail.com

Director

Mark Norton, AMS, PCAM Insight Association Management, Co. AAMC mnorton@insightam.com

Immediate Past President

Chris Broach, CMCA, AMS, PCAM Blue Hawk Management cbroach@bluehawkmgmt.net

MANAGEMENT

James Nicholson, Chapter Executive Director DFW Community Associations Institute 14070 Proton Road, Suite 100 Dallas, TX 75244-3601

(972) 246-3540

www.dfwcai.org office@dfwcai.org

THANK YOU TO OUR 2023 SUPER SPONSORS

DIAMOND SPONSORS

Alliance Association Bank

CCMC

Clients First Landscape Solutions

RTI/Community Management Associates, Inc.

“CMA”, AAMC

First Citizens Bank

Insight Association Management, AAMC

Kerrane Storz, PC

McKenzie Mena, LLP

Neighborhood Management, Inc., AAMC

Roberts Markel Weinberg Butler Hailey, PC

RTC Restoration & Glass, Inc.

Staying-A-Float Lifeguarding (S.A.F. Guarding)

Shepperd Construction

Steptoe & Johnson, PLLC

Vensure Group

PLATINUM SPONSORS

Advanced Association Management

Association Insurance Partners

Brightview Landscape Services

Cardinal Strategies

Five Star Pools

Globus Construction Group

Kilowatt Partners

Robert’s Pool Service

Scarbrough, Medlin & Associates

Timothy, DeVolt & Company, P.C.

GOLD SPONSORS

Action Property Management

Henry Oddo Austin & Fletcher, P.C.

Horizon Emergency Services

Koper Outdoor

Pacific Western Bank

The Playwell Group

Popular Association Banking

SOLitude Lake Management

Symphony Risk Solutions, LLC

Truist Association Services

Yellowstone Landscape Services

Ambassadors of Fun

Joeline Simien

Community Affairs

Deena Still

Expo

Jenna Abernathy & Deena Still

Gala

Mark Norton, AMS, PCAM

Golf Tournament

2023

SILVER SPONSORS

Association Reserves - Texas

Bob Owens Electric Co., Inc.

Castle Group

Classic Construction & Restoration

Landscape Professionals of Texas

Master Systems Courts

PMP Management - Texas

Riddle & Williams, PC

BRONZE SPONSORS

Allegra Marketing Print Mail

Charles Taylor Engineering Technical Services

Kraftsman Commercial Playgrounds and Waterparks

Next Door Painting

RealManage

Reconstruction Experts

Reserve Advisors, LLC

Texas Disaster Restoration

EDUCATION SPONSORS

ARSM (Advanced Roofing & Sheet Metal)

Cavalry Construction

CTB Multifamily Services

Randolph-Brooks Federal Credit Union

Winstead PC

who are a part of all four CAI Texas Chapters.

David Garrett and Andy Babbitt, CMCA, AMS, PCAM

High Rise Managers Forum

Christopher Glennon and Jenifer Reider

Legal Forum

Kate Kilanowski

Magazine

Tracy Wolin, CMCA, AMS, PCAM and Katy Hutchison

Membership

Cindy Martin, CMCA, AMS, PCAM

Programming

Deena Still and Jamie Patterson, CMCA, AMS

Sporting Clays

Scott Sieck

This “Deep In The Heart of Texas” logo recognizes our Business Partners

DFW CAI COMMITTEES

With a strong commitment to the community management industry, backed by sizable national resources, Alliance Association Bank provides an unmatched level of expertise and responsiveness. Our customer-focused approach means you get a dedicated, experienced relationship manager— a single point of contact—to help with your unique needs so you’re able to focus on what matters most: your business and your customers.

Why Choose Alliance Association Bank: Alliance Association Bank has over 50 years of combined experience meeting the unique and complex banking needs of community associations. This experience, combined with our financial strength and stability, make Alliance Association Bank a key financial institution to build an alliance with to grow your business. Alliance Association Bank is a division of Western Alliance Bank, Member FDIC. As one of the country’s top-performing banking companies, Western Alliance was #1 best-performing of the 50 largest public U.S. banks in the most recent S&P Global Market Intelligence listing and ranks high on the Forbes “Best Banks in America” list year after year.

How to Implement a 3-Step Approach to Safer Neighborhoods

By Amberly Harper | Amberly.Harper@flocksafety.com

In 2021, more than 400,000 burglaries were reported at residential homes, with the average loss from a residential burglary being $7,937.

A study from UNC Charlotte found that when selecting a target, most burglars said they considered signs of increased security –including outdoor cameras or other surveillance equipment. The study also found that approximately 83 percent said they would try to determine if an alarm was present before attempting a burglary, and 60 percent said they would seek an alternative target if there was an alarm on-site.

These figures serve as a reminder of the importance of implementing effective security measures to protect your home and those inside. While individual home security systems play a vital role in keeping your home safe, neighborhood-wide security provides an additional layer of protection and evidence – in the unfortunate event that you need it.

Safety is often achieved with a layered approach. Take safe driving for example – abiding by posted speed limits, buckling your seatbelt, and removing distractions all play a role in keeping you and others safer on the road. By exploring the benefits of both individual and neighborhood-wide security measures, you can establish a comprehensive approach to create a safer community.

Step 1: Individual Home Security

Protecting and securing your home can include many options. From doorbell cameras to sirens to cameras, there are a plethora of options that offer significant benefits for homeowners.

Doorbell cameras provide a sense of control and convenience by allowing homeowners to monitor their property remotely and receive real-time notifications when someone approaches their door. This technology can also act as a visual deterrent to potential intruders or package theft, as they become aware that their actions are being recorded.

Additionally, alarm systems with sirens can serve as a vital warning mechanism, instantly alerting homeowners, and neighbors of any unauthorized entry attempts, deterring potential burglars and providing a higher level of security. Plus, many modern systems offer 24/7 monitoring by professionals who can quickly alert local law enforcement to active threats.

Individual home monitoring cameras further enhance security by capturing footage that can be used as evidence in the event of a crime, assisting law enforcement in their investigations and increasing the chances of identifying suspects.

Ultimately, these individual home security measures empower you with a greater sense of protection and peace of mind whether you’re home or away.

Step 2: Neighborhood-Wide Security

Neighborhood-wide security options, such as gated entrances, security personnel, and license-plate reading (LPR) cameras, offer numerous benefits for the entire community.

Gated entrances provide controlled access, restricting entry to authorized individuals only. This helps deter criminals, while also creating a sense of privacy within the neighborhood.

Security personnel in the neighborhood can act as a visible presence, actively monitoring and patrolling the area to prevent crime and respond quickly if an incident does occur.

Finally, License Plate Recognition (LPR) cameras are an effective option for neighborhood-wide security, as these cameras capture vehicle details and license plate information of all vehicles entering and exiting the area. Vehicle information is crucial when it comes to investigating crime. Plus, some systems such as license plate recognition cameras can automatically share information with local law enforcement, sending alerts if a vehicle flagged for criminal activity enters the neighborhood.

Overall, taking neighborhood-wide security measures can lead to improved property values and a greater overall sense of community safety and well-being for everyone.

Step 3: Layering The Benefits of Personal and Neighborhood Security

While personal and community security both have their own merits, the layered effect amplifies the benefits of both. Neighborhood-wide security acts as the first line of defense, making it more difficult for criminals to target the community; while individual security systems safeguard your home and capture additional details when it’s most important. Plus, the combination gives the neighborhood a chance to partner together. From proactively starting a neighborhood watch group or starting a conversation at your next HOA meeting, a shared interest in community safety is a powerful force for deterring crime.

One example of the effectiveness of adopting a layered approach to neighborhood security comes from Jefferson County, Missouri. In response to a porch pirate incident that occurred in the area, the combination of individual home security cameras and License Plate Recognition (LPR) cameras played a pivotal role in swiftly resolving the case.

Initially, the suspect was captured on an individual home security camera, which recorded the theft in action. The neighborhood’s LPR cameras also snapped an image of the suspect’s vehicle entering and exiting the area. By leveraging the information gathered from both camera systems, local law enforcement was able to successfully identify and apprehend the perpetrator.

Another neighborhood in Liberty, Texas also decided to take their safety to the next level by incorporating LPR cameras as a proactive security solution. One of the residents, Mike Little, expressed his sentiment, stating, “Hopefully, nothing ever happens, but if it does, we can go back to look at the vehicles.”

By implementing a comprehensive security strategy that combines the strengths of individual home security, neighborhood-wide solutions, and neighbors with a shared interest in community safety, you can maximize your safety and peace of mind for all residents. By providing a more holistic picture of incidents that do occur, this layered approach enables the entire neighborhood to participate in creating a safer community, together.

Lone Star Fountains offers the largest selection of fountain and aeration products and services in the DFW area

Lone Star Fountains began in 1997 and quickly became the premier provider for fountain sales and service in North Texas. We sell and represent all major fountain manufacturers, including Aqua Control, Aqua Master, Airmax, Kasco Marine and Solar. We are the world’s largest Aqua Control distributor.

Our mission is to provide our clients with long lasting, quality products that are both functional and beautiful.

Our services focus on customer solutions that will give you the greatest return on your investment and time, and they include:

• Fountain and Aeration Installation

• Waterfall Pump Sales and Installation

• Solar and Wind Aeration Products

Lone Star Fountains

• Fountain and Water Aeration Preventive Maintenance Programs

• Troubleshooting and Repair Services for All Brands

• Maintains a facility solely dedicated to fountain and aeration services and repairs

• Is the only factory-certified service center for ALL major brands

• All fountain technicians are highly trained and factory certified by ALL major brands

• 3 service trucks fully stocked with parts to repair on site

• 1 full-time shop technician

• Fastest repair response time

• Carries Professional Liability and Worker’s Comp Insurance

We Come Through When Others Won’t

That’s why we’re the Texas reconstruction company of choice for hundreds of Forensic Engineers, Defect Attorneys, Property Managers, Building Owners, Insurance Adjusters, HOA Board of Directors, and Construction Managers across Texas.

Building Excellence in Texas Since 2014

We’re a full-service reconstruction company dedicated to delivering top-shelf results on each construction or restoration project we undertake. We take pride in our customer-centric approach and thrive on building relationships and consistently surpassing expectations.

Class A NASCLA Licensed General Contractor

Our Services

Reconstruction

Invasive Testing

New Construction Services

Emergency Restoration

Insurance Restoration

ShepperdConstruction.com

TRUE VISION SHARED TO OUR

Community associations and management professionals have something in common: they deserve a long-term relationship with a management company they can trust. Founded locally in 1983, CMA remains true to the vision that has set us apart for decades.

• We support the vibrancy and longevity of each neighborhood’s atmosphere and every staff member’s career by paying attention to what makes each one unique.

• We serve everyone ― customer and staff member alike ― with respect, integrity, and urgency, proving that a positive company culture exudes from the inside out.

• We work as a team. Our front-line managers are backed by corporate support staff (accounting, closing, customer care, and more) so they can focus on day-to-day community operations.

• We are problem-solvers and goal-setters. We’ve expanded entirely through referrals to become the largest privately owned association management company in DFW. Whether you want to contract with a new management team or ignite your career,we hope you’ll join us!

The Call of Nature:

By Julie Dickens, Owner DoodyCalls

a time when homeowners associations (HOAs) often witness an uptick in outdoor activities within their communities. However, along with the beauty of autumn comes an important responsibility for pet owners: picking up after their dogs. In this article, we’ll explore why it’s crucial for pet owners to be diligent about cleaning up after their furry companions during the fall season and how HOAs can educate residents about the importance of this simple act of responsibility.

1. Protecting Your Community’s Aesthetic Appeal

As leaves begin to fall, they create a picturesque landscape, but they also provide the perfect camouflage for pet waste. Unpicked dog waste can easily blend in with fallen leaves, becoming an unsightly and unhygienic problem for your community. Encouraging pet owners to pick up after their dogs helps maintain the pristine beauty of your community’s common areas.

2.

Minimizing Health Risks

Fall weather often means cooler temperatures and increased moisture, creating a breeding ground for bacteria and parasites found in pet waste. As these contaminants seep into the soil, they pose health risks to both humans and other pets. Encouraging responsible pet ownership by promoting clean-up helps prevent the spread of disease and keeps your community healthy.

3.

Preventing Slippery Surfaces

Fallen leaves can cover uneven or slippery surfaces, making it easier for residents to slip and fall. Adding dog waste to the mix increases the risk of accidents. By encouraging pet owners to pick up after their dogs, HOAs can reduce the chances of injuries and liability claims.

4. Fostering Positive Community Relations

A clean and well-maintained community is more appealing to residents and visitors alike. When homeowners see their

neighbors taking responsibility for their pets, it fosters a sense of community pride and harmony. This positive atmosphere can lead to stronger bonds among residents.

5.

Complying with Local Regulations

Many municipalities have ordinances that require pet owners to clean up after their pets in public spaces. By educating residents about these regulations and the potential consequences of non-compliance, HOAs can help their communities avoid fines and legal issues.

6. Preventing Environmental Damage

Pet waste contains harmful pollutants that can leach into the soil and water supply. During fall, when rain and moisture are more abundant, this becomes a greater concern. By picking up after their dogs, pet owners contribute to a cleaner and safer environment for all.

In conclusion, the fall season is a beautiful time for communities to come together and enjoy the outdoors. However, it also presents unique challenges, including the need for pet owners to be especially vigilant about cleaning up after their dogs. As property managers of HOAs, it’s crucial to educate residents about the importance of this simple act of responsibility. By doing so, you not only enhance the quality of life within your community but also ensure that the autumn season of your neighborhood remains unspoiled for everyone to enjoy.

Fall is a season of enchantment, with its crisp air, vibrant foliage, and the comforting scent of pumpkin spice in the air. It’s

The Ascendant LPGA benefiting Volunteers of America, located just north of Dallas, is the oldest LPGA Tour event in the state of Texas. One hundred thirty-three of the world's best female professional golfers will compete in The Colony, TX, vying for a $1.8 million purse. Our tournament mission is to be the premiere event in North Texas, serve as champions of Volunteers of America’s message, and create an atmosphere that is fun for the entire family.

McKenzie Mena, LLP has represented thousands of homeowners and homeowners associations affected by defects in their townhomes, condominiums, lofts, high-rises, and single-family homes.

No one wants to see unsightly algae and weeds covering their lake. Proactive and all-natural lake management solutions can help you get ahead of potential water quality issues, while reducing your environmental footprint. Avoid the frustrations of reactive management so your community can enjoy a beautiful lake year-round.

June, July, August, September Follow-ups

In June, we were joined by Bryan Glasshagel of Zonda for breakfast for our annual session on the Economic Snapshot of the DFW Home Market.

Bryan Glasshagel leads the Texas advisory practice for Meyers Research and Metrostudy. He has over 20 years of experience in the real estate and banking industries and has directed strategic analyses of residential and commercial development opportunities and acquisitions throughout Texas and the United States, including major master planned communities, active adult housing, mixed-use projects, and commercial real estate developments. Prior to his current role, Bryan spent 10 years as an Executive Director in the Commercial Bank at JPMorgan Chase with a focus on commercial real estate and middle market lending and underwriting roles.

Our breakfast meetings returned in August with a presentation by Betsy Allen-Manning focusing on how we could all “Reset and Recharge!” She provided strategies on how to take control of your agenda, reduce stress, overcome burnout, and revive your zest for life!

In July, chapter attorney members Clint Brown and Cass McKenzie provided our members with an update on the 2023 Texas Legislative Session.

And most recently, in September, we welcomed a panel of our own members to discuss Pond and Fountain Management, and provide guidance and insights on waterway budgeting, reserve planning, and pest management. Our speakers all stuck around for an informative question and answer session with property managers in attendance.

Captivating Christmas Light Trends for Vibrant Communities

n an era where community connections hold more significance than ever lights has taken on a new dimension. Beyond the traditional festive illumination, communities are now leveraging new trends to foster engagement, unity, and enrich community spirit. The future of holiday ot just brilliance but also a radiant sense of shared joy that lights up hearts and

Oversized light installations, such as larger-than-life ornaments, iconic holiday symbols, or even characters, are becoming increasingly popular. These installations become focal points within the community, making for great photo opportunities and elevating the overall aesthetic.

installations specifically designed for photo opportunities. These instagram-worthy displays encourage residents to share their experiences online, effectively extending the festive spirit beyond the physical location.

Immersive Light Trails: Many communities are designing immersive light trails that wind through parks, streets, or natural landscapes. These trails incorporate different lighting themes, creating a magical journey for exploration. It encourages residents to take leisurely strolls and connect with their neighbors.

Community Engagement Activities: Beyond the lights themselves, communities are organizing events and activities centered around the displays. This could include outdoor movie nights, caroling events, or hot chocolate gatherings to foster a sense of community and togetherness.

Christmas lighting goes beyond mere decoration; it has a profound impact on our mood and well-being. The warm, festive, and visually captivating nature of these displays triggers positive emotions, reduces stress, promotes social interactions, and creates a sense of wonder.

Implementing these transformative Christmas light trends comes with its share of challenges. From budget constraints to coordinating resident preferences, communities face hurdles. To address these challenges:

Start planning early

Involve residents in the decision making process

Set a clear budget to accommodate ideas and expectations

Forge partnerships with local businesses for sponsorship to ease the financial burden

As Christmas lights embrace an era of innovation, they offer communities a unique canvas to express their unity and holiday spirit. Integrating illuminated photo opportunities with HOA settings transcends the boundaries of decoration, promoting engagement and generating cherished memories!

- Nicole Weiss, First Choice Lights

DISASTER MANAGEMENT

Core Consulting Group

Once in a Lifetime

Over the last three years we have experienced many "once in a lifetime historical events”. When the pandemic hit, we were all met with surprise and confusion. Our lives were turned upside down and we were stuck at home with little communications on how these changes would be rolled out, how long they would last, and what the future would look like. This was my wake-up call. I had been studying Disaster Management for years, but this was my first large-scale, handson event. I began making plans. Months later life seemed to begin to return to some semblance of normality and then the big winter freeze hit, and we were left without electricity for over a week, the grocery stores were again bare, and it looked like life was uncertain once more. Here is what I've learned.

Prepare, prepare, prepare! Understand your short-term needs. Know who your allies are. Have a call list ready. Know your community and map out your route. Define your communication tools and how you will implement them. Have your insurance policies on hand. Know who your handicapped and disabled individuals are when possible. Have your to-go bags ready.

Looking back if I had the winter freeze to do over again here is what I would do:

Prepare, Prepare, Prepare!

Step one: I would have a generator ready for our common area clubhouse. Additionally, I would have called my contacts with the city and the EMS. They too would have had back-up generators and in speaking with them I learned they would loan them to us. With that said, it is important to note three things here. First, there are few governmental assistance generators so you must have your request in as

quickly as possible. Two, when notifying residents that the clubhouse is a common area they can warm up in, it is imperative to note you cannot call this area a "warming station". This implies certain legal liabilities. Learning moment: (Know your terms and note your liabilities). Third, I would have called our NPO (Neighborhood Police Officer) to offer security to our clubhouse. Note: if an officer is

Amanda Duckworth, AMS, CMCA, PCAM

The secret of crisis management is not good vs. bad, it’s preventing the bad from getting worse. - Andy Gilman, President & CEO of Comm

working an area and a "state of emergency" is called the officer is likely to stay stationed permanently at the location they are at when the call goes out.

Next, knowing my community and through mapping out my routes, I had already come to an agreement with the local school district. They were kind enough to offer to use their school buses to pick up and drop off our handicapped and disabled individuals and route them to actual warming stations.

Next, I would have called our insurance providers immediately to begin claim information and taking pictures.

Finally, I would have maintained communications with the community and vendors via our in house communications program.

Having a to-go bag is the next step in your extended disaster management learning and preparedness. Items like these can be learned and executed when you partner with your corporate office, your local city police, fire and EMS, Code Blue, your insurance carriers, and I cannot recommend this any higher – your local CERT, Certified Emergency Response Team.

Through your partners above you will learn how to expedite your communications on a large or small scale, both quickly and consistently. They will provide you the tools needed to stay calm and speak to the masses and your key figures. Knowing what not to say can be just as important, if not more, than providing as much information as possible. They will introduce you to your local emergency personnel, as

well as teach you how to appoint and become the emergency personnel if the situation calls for it.

Disaster management is multifaceted and fascinating. It includes everything from first aid kits, to emergency pet care, to recovery and clean-up. CAI offers a course titled Prepared for the Worst: How to Build an Adaptable Disaster Plan. I encourage you to take this class if possible. It teaches you the “do’s and don’ts of disaster planning”, risk assessment and provides mobile application plans and various management tools. If you are unable to attend this class there are a variety of free classes everywhere. I am not sure how many more “historical events” events I can withstand; but I do know that with the above I am one step ahead of the game already, you can be as well.

Preparation through education is less costly than learning through tragedy.

- Max Mayfield

Amanda Duckworth, AMS, CMCA, PCAM

Trust, Confidence, and Integrity.

• All general construction repairs performed.

• All types of roof repairs and replacements.

• Interior and exterior repairs performed.

• Professional roof and property inspection reports provided.

• All Insurance restoration repairs performed.

• Licensed and certified commercial and residential roofing contractor.

LET VENSURE GROUP ROOFING AND GENERAL CONSTRUCTION ASSIST WITH YOUR NEXT INSURANCE OR RENOVATION PROJECT!

Dean riddle

Master Systems has 25 years of proven expertise in providing clients with innovative, customized, turnkey court solutions. DFW’s premier court construction and maintenance company, we are known for a tradition of integrity, craftsmanship and unparalleled service after the sale.

Master Systems specializes in building new post tension courts, resurfacing, repairing and cleaning existing courts. OUR COURT SERVICES INCLUDE:

Floral Pop

By Jeff Hilz, B.S. Thousand Oaks Landscape

If you want to dabble in some gardening or are new to the Dallas Fort Worth area, you may be wondering how to provide some floral pop to your landscape beds. While there is a lot of useful information on social media, TV or your best friend’s dyi expertise, it is easy to feel overwhelmed with making the best plant choice. Hopefully these tips below will help you stay motivated and not quit before you get started.

Should I buy an Annual or Perennial, or does it even matter?

An annual will provide you one growing season. For example, a Pansy will live through the Fall/Winter and when it gets too hot and dies in late spring, it will not grow back next winter. This means you will have to purchase another crop of Pansies and plant again the following fall to enjoy. A Perennial such as Lantana, will grow from spring to the first frost and will then grow back starting next spring. The main benefit for perennials is the lack of re-occurring cost. However, we live in the DFW where we have single digit winters and 100+ summers like this year. Perennials are not a guarantee to come back year after year and sometimes they never go dormant.

How do I best monitor the watering needs for my flowers?

To understand the needs of your flowers, put yourself in your flowers roots (or shoes). When it’s 100+ degrees, you drink more water and so will the flowers. When its 80 degrees, you’ll drink less and so will the flowers. Now how to determine when is too much whether it is 80 or 100+ degrees…remember how your fingers turn pruney when you swim too long?... it’s similar for the roots when you over water. No one likes pruney fingers or wilted roots. A simple way to prevent root rot, is to put your finger in the soil and if your finger is damp and not muddy, then your roots should have enough air and water within the soil profile. Got Fertilizer?

Don’t forget to feed your plants! Water is not enough to keep you going day after day and your plants want to be fed nutrients as well. Any floral fertilizer from your local nursery should do the trick. Be sure to follow the manufacturer’s suggestions.

Lastly, let your creativity and wonder guide you. There is no perfect plant and even the best plants die or fizzle out. Give the plants a home and enjoy the fruits/“flowers” of your labor!

Jeff Hilz B.S. | President

Fiber Optics by Hotwire Communications

The Future of Your Community is Right Around the Corner

First, Fastest, 100% Fiber

Hotwire Communications is the leader in fiber-optic telecommunications services, providing residential, commercial, and mixed-use properties with multiGigabit connectivity, innovative entertainment solutions, advanced security features, and more.

Our state-of-the-art, all-fiber network delivers an unmatched user experience, complemented by our superior concierge level of service and support. We are strategic and selective in our business opportunities to remain focused on providing an excellent customer experience for our current and future customers & business partners.

By bulking

with Fision Fiber Optics, you’ll get:

Twice the speed of standard Internet at half the price.

A 100% fiber-optic network that powers our national infrastructure and allows us to provide up to 10 Gigabit speed Internet.

A dedicated team of Technicians, Customer Care Specialists, and Account Managers are assigned to each property to provide local, boots-on-the-ground leadership and support.

A concierge-level approach to support by providing each resident with a seamless, best-in-class experience that is unmatched.

Continuous innovation enables you always to have the latest and greatest technology. Hotwire Communications boasts a 90% renewal rate, which we attribute to consistently delivering the most advanced technology.

SUMMARY OF THE 88TH TX LEGISLATIVE SESSION

This legislative session, TLAC’s primary focus was to influence proposed legislation and create relationships with industry stakeholders and legislators. A lot of our success can be attributed to partnering with the Blackridge Group, who fiercely represented TLAC at the Capitol every day, and the active engagement of our members, volunteers, and supporters. This was truly a team effort and a testament to how effective our industry can be when we work together!

To learn more, or to make a contribution, visit www.caionline.org/Advocacy/LAC/TX.

THE FOLLOWING BILL PASSED THE LEGISLATURE AND WILL TAKE EFFECT IMMEDIATELY:

HB 2024 by Representative Jeff Leach

(Senate Sponsor Phil King)

TLAC Position: Opposed

Summary: Applies only to single-family homes and townhomes under 3 stories. Amends the current statute of repose (time to file suit for construction defects) from 10 years to 6 years if the builder issues a specified warranty (1 year for materials, 2 years for HVAC, and 6 years for structural) for the residence. Condominiums are excluded and retain a 10-year statute of repose.

THE FOLLOWING BILLS PASSED THE LEGISLATURE AND WILL TAKE EFFECT SEPTEMBER 1, 2023:

HB 886 by Representative Matt Shaheen

(Senate Sponsor Drew Springer)

TLAC Position: Neutral

Summary: Requires HOAs to provide two notices to a delinquent owner and wait a total of 120 days following the first delinquency notice before filing an assessment lien.

HB 998 by Representative Dennis Paul

(Senate Sponsor Mayes Middleton)

TLAC Position: Support

Summary: Allows the Texas Insurance Commissioner to include underserved HOA and Condominium common area property as eligible under the Fair Access to Insurance Requirements (FAIR) Plan to provide coverage for those associations located within 10 miles of the TWIA coverage area that can’t obtain it in the private market. We believe

this bill will greatly help those POAs in rural and other underserved areas to get the insurance coverage they need as a nonprofit corporation.

HB 1193 by Representative Chris Turner (Senate Sponsor Borris Miles

TLAC Position: Support

Summary: Prohibits HOAs from restricting a tenant’s method of payment to a property owner. TLAC opposes discrimination in any form and believes this legislation will provide a positive impact for all Texas POAs.

HB 2022 by Representative Jeff Leach (Senate Sponsor Phil King)

TLAC Position: Opposed

Summary: Amends the current Residential Construction Liability Act (RCLA). The substantive changes include narrowing the definition of a construction defect to only those which 1) cause actual damage to a residence, 2) actual failure or lack of capability of a building component to perform its intended function or purpose or 3) a verifiable danger to the safety of the occupants of the residence. The bill also narrows the standards for claim of breach of habitability against a contractor to apply only if the defect was latent at completion and renders the residence uninhabitable. It permits the filing of a demand for arbitration to effectively toll any statute of limitation periods and prevents the waiver of any RCLA provisions by contract.

THE FOLLOWING BILL PASSED THE LEGISLATURE AND WILL TAKE EFFECT JANUARY 1, 2024:

HB 614 by Representative Matt Shaheen (Senate Sponsor Drew Springer)

TLAC Position: Neutral

Summary: Requires HOAs to adopt and distribute to its members a formal fine policy and list of fines by category. As initially drafted, TLAC supported changes to the bill that ultimately made it less burdensome and costly to HOAs.

THE FOLLOWING BILL PASSED THE LEGISLATURE WITH LITTLE OPPOSITION BUT WAS VETOED BY GOVERNOR ABBOTT ON THE FINAL DAY FOR ISSUING A VETO. THE VETO HAD NOTHING TO DO WITH THE SUBSTANCE OF THE BILL, BUT RATHER A DISPUTE BETWEEN THE GOVERNOR AND SENATE REGARDING PROPERTY TAX RELIEF.

SB 1668 by Senator Bryan Hughes (House Sponsor Representative Chris Turner)

TLAC position: Support

Summary: This bill builds on legislation passed last session as it relates to HOA fencing regulations and architectural control membership. It allows Board Members to serve on the architectural review authority in the event no one volunteers after sending out a call for candidates to the association’s members. It also allows an association to amend its restrictive covenants regarding front yard fencing. Lastly, this bill extends online document posting requirements, management certificate filings with TREC, and disclosure fee caps for condominiums.

THE FOLLOWING BILLS, IN ADDITION TO MANY MORE, WERE SUCCESSFULLY DEFEATED AND DID NOT PASS:

HB 92 / HB 276 by Representative Brooks

Landgraf/Representative Philip Cortez

TLAC Position: Opposed

Status: Passed the House; Failed to pass the Senate

Summary: Both bills would have prohibited HOAs from preventing certain activities by property owners including raising chickens and rabbits, growing fruits, and vegetables. TLAC actively opposed this legislation and sent out a call to action requesting that members contact their representative.

HB 328 by Representative Philip Cortez

TLAC Position: Neutral

Status: Passed the House; Failed to Pass the Senate

Summary: Would have added “solar roof tile” to the definition of “solar energy device” subject to limited POA restrictions.

HB 330 by Representative Vikki Goodwin

TLAC Position: Opposed

Status: Failed to pass

Summary: Would have prohibited HOAs from preventing owners installing a wind power facility on their property.

HB 1252 by Representative Matt Shaheen

TLAC Position: Opposed

Status: Failed to pass

Summary: Would have required HOAs to conduct an annual audit and provide a copy to each member of the association.

HB 1367 by Representative Cody Vasut

TLAC Position: Opposed

Status: Passed the House; Failed to pass the Senate Summary: Would have created a process for recalling HOA board members that conflicts with current law and association bylaws. The bill also would have created a cause of action for owners to file suit against boards for violations of the law or governing documents.

HB 1799 by Representative Brooks Landgraf

TLAC Position: Opposed

Status: Failed to pass

Summary: Would have prohibited a POA from enforcing a provision preventing residents from parking their government or employment vehicle near their property.

HB 3777 by Representative Jacey Jetton

TLAC Position: Support

Status: Passed the House; Failed to pass the Senate

Summary: Would have protected the confidentiality of ballots and proxies in condominium and HOA votes and elections.

HJR 9 by Representative Brooks Landgraf

TLAC Position: Opposed

Status: Failed to pass

Summary: Constitutional amendment would have established a right of Texans to conduct activities on their property to provide food, water, electric power, and shelter. TLAC actively opposed this legislation and sent out a call to action requesting that members contact their representative.

SB 468 / HB 2450 by Senator Lois Kolkhorst/ Representative Mike Schofield

TLAC Position: Opposed

Status: Failed to pass

Summary: Would have prohibited POAs from restricting owners or residents from peacefully assembling and inviting guests in the common areas.

CAI TEXAS LEGISLATIVE ACTION COMMITTEE l 14811 ST MARY’S LANE, #263, HOUSTON, TX 77079

The Royal Service LEADER

At Castle Group, our service is driven by one sole factor: the Resident experience. With our philosophy rooted in creating an unparalleled living experience, we do so much more than manage a property – we elevate the sense of community. This practice is known as our Royal Service® program, developed by our Founders. This multifaceted strategy enhances our service level, ensuring that every Resident feels cared for.

WE WANT YOU ON OUR TEAM!

There is a new advocacy committee in town and WE WANT YOU ON OUR TEAM! The mission of the Texas Legislative Action Committee (TLAC) is simple – to advance, defend, protect, and strengthen public policy for the community association-housing model.

In order to be successful, we need to hear from Community Board Members, Community Managers, and those who are directly affected by HOA and condominium association policy reform. We want to know what issues matter to you, what are changes you would like to see during the next legislative session, and how can TLAC help your association operate more effectively.

TLAC is CAI’s brand new advocacy organization and is the only group in Texas supported and endorsed by both CAI National and all CAI Chapters in Texas.

TLAC is a separate organization from the Texas Community Association Advocates (TCAA).

TLAC represents over 20,000 community associations and 5.6 million homeowners in Texas.

TLAC is governed by a broad group of delegates from all over Texas with varying levels of experience and expertise.

TLAC is focused on making education, transparency, and information available to managers, management companies and homeowners PRIOR to and DURING the legislative session.

TLAC is requesting all community associations contribute $1 per door to help raise funds to support ongoing legislative efforts. Any contribution helps, but our success in Austin relies on everyone chipping in!

If you’re interested in getting involved, our industry needs your help! TLAC is recruiting volunteers to serve on its committees!

GET INVOLVED AND SUBMIT YOUR CONTRIBUTION! CONTACT YOUR LOCAL COMMUNITY ASSOCIATIONS INSTITUTE CHAPTER EXECUTIVE DIRECTOR:

Navigating Community Association Directors & Officers Claims

By James Shelby, CIC, CPCU Labarre/Oksnee Insurance

Community associations purchase Directors & Officers Liability (D&O) coverage to protect your board, the association, and your manager from claims resulting from “wrongful acts” as defined in the policy. Prospective board members may not be willing to serve if they don’t have protection from claims resulting from their board service, so the policy should cover past, present, and future board members. Management companies often require associations to indemnify the property manager for claims resulting from the manager was acting on behalf of the board, so the policy should include the property manager as an “insured”.

D&O claims include but are not limited to failure to follow the by-laws and CC&Rs, wrongful interpretation of the by-laws and CC&Rs, wrongful assessments, challenges to decisions by the ACC, failure to maintain common areas, and misuse of association funds. While claims may be for monetary relief, there are many instances where the claim is for the right to take a certain action. An owner may sue for the right to paint his or her fence a certain color, install a ten-foot flagpole, or keep a beloved dog that happens to be on a restricted breed list. It is important that your association’s D&O policy cover both monetary and nonmonetary claims so that the association does not have to fund legal costs for nonmonetary claims.

D&O policies are different than most of the other policies carried by your association in that they are “claims made” policies,

which means a claim must be made during the policy term or discovery period. Your policy will also state when claims must be reported, which is often as soon as possible but no later than the end of the policy term (sometimes including a grace period of 30 to 90 days). Your policy will define what constitutes a “claim”. A civil suit, criminal complaint, or regulatory proceeding would be considered a claim, but the definition will often include a written demand. It is important to note that the demand does not have to be from an attorney. If an absentee owner sends a letter to your association stating that she will take legal action if you do not waive fines and penalties for late assessments, that would be a written demand. If an angry owner sends an email to the board and the manager stating he will contact his attorney if he is not allowed to paint his fence blue, that would be considered a written demand.

D&O policies generally require that if you are aware of any circumstances or “wrongful acts” that may result in a claim, you should report the details in writing, including the nature and date of the circumstance or “wrongful act”, the identity of the potential claimant, the identity of any “insured

person” involved, and how the insured became aware of the circumstance or “wrongful act”. If a claim is made later, it will be considered having been made in the policy term in which the report of circumstance was made.

Insurance companies typically will not penalize you for reporting a potential claim or circumstance, as it allows them to work toward early resolution of a claim or circumstance. Your insurance agent or broker should be able to assist you with issues such as understanding the terms and conditions of your D&O policy and when to report a circumstance or demand.

James Shelby, CIC, CPCU | Regional Account Executive

Property management is a balancing act. When you lead your community on a path to change, every decision is an important one. With competing priorities, juggling it all as a community leader can seem complex. But guess what? It doesn’t have to be.

At FirstService Residential, we have the expertise and solutions to anticipate the needs of your association and to respond with the right solutions, every time. With our professional scale, we can make your budget go further. And our service-first philosophy means we don’t stop until what’s complicated becomes uncomplicated.

To make life, simplified.

• Low-, mid-, and high-rise condominiums and cooperatives

• Large-scale, master-planned communities

• Active adult and resort lifestyle communities

• Single-family homeowner associations

• Luxury multifamily properties

We’ll take budgets and bylaws, reports and regulations, board meetings and elections, lifestyle programs and amenities off your plate, so you can enjoy your community.

Personal Attention. Proven Results for HOAs.

For over two decades, Henry, Oddo, Austin & Fletcher, P.C. has provided clients throughout Texas with trusted counsel. Their experience related to homeowners associations is unmatched – providing guidance, leadership and oversight to community associations. Their attorneys have experience resolving disputes and advising homeowners associations on legal issues.

Assist developers with drafting governing documents

Advise boards on governance and collection issues

Assist boards in enforcing bylaws and covenants

Attend association meetings to provide explanations of the association’s rights and responsibilities, to help maintain rules of order, and to address issues of concern to members and directors

Assist boards in interpreting governing documents

Judd A. Austin, Jr. - Shareholder jaamex@hoaf.com

Draft revisions to association governing documents to clarify issues of governance

Work with boards and management companies in dealing with property owners

Cost e ective and creative debt collection methods leading to revenue recovery

Active participation and support of Texas Community Association

Advocates (TCAA) and Community Associations Institute (CAI)

Vinay B. Patel - Shareholder vpatel@hoaf.com

Cara Freeze (817)888-0947 cfreeze@prestigestarmgmt.com

Brandy Jones (972)359-1548 (162) bjones@nmitx.com

Mrs. Dani Layne (940)231-6502 dmlayne@ymail.com

Mr. Dean Mcsherry (214)793-8187 mcsherrydean@gmail.com

Mrs. Estelle Monroe, CMCA (214)494-1911 estelle@maudernmgmt.com

Ms. Lauren Murphey, CMCA (806)787-8840 lmurphey.tx@gmail.com

Ms. Andrea M Walker (214)289-1934 a.walker@sbbmanagement.com

Nicholas Mcnamara Aqualis Stormwater Management (225)650-8439 nmcnamara@aqualisco.com

Ms. Roshani Bastola Associa (972)661-4466 rbastola@associaonline.com

Mr. Elon Goldman, RS Association Reserves (737)402-7201 egoldman@reservestudy.com

Ms. Patricia Jones BuildingLink (386)341-3275 patricia@buildinglink.com

David Allister Carruthers Carruthers Landscape Management Inc. (972)670-2260 ben@carrutherslandscaping.com

Mrs. Yumaira Aguilar Sanchez, CMCA CCMC - TX (214)708-4588 yasanchez@ccmcnet.com

Mr. Will Moore CCMC - TX (469)362-9000 wmoore@ccmcnet.com

New Members

Mr. Giovanny Torres CCMC - TX (817)494-8598 giovanny.tores0818@gmail.com

Scott Armstrong East West Bank (469)801-7385 Scott.Armstrong@eastwestbank.com

Mrs. Cinnamon S. Anderson Essex Association Management, LP (972)428-2030 (7316) canderson@essexhoa.com

Ms. Charmaine Bea Moran Essex Association Management, LP (972)351-4102 charmoran@yahoo.com

Mrs. Angelica F Montfort FirstService Residential Dallas (830)481-7508 angelica.montfort@gmail.com

Mr. Josh Ruppel FRONTSTEPS (720)628-9087 jruppel@frontsteps.com

Mr. Kristopher Grooms, CMCA, AMS, PCAM Gulf Professional Property Management (469)600-5080 (102) kris@gulfppm.com

Mrs. Marie Colon Harlin Construction (972)904-3376 Mariec@harlinconstruction.com

Lisa Gantz Harriet Creek Ranch HOA (940)765-4025 Lisagantzhcr@yahoo.com

Mr. Robert Cunningham Higgins & Associates, Inc (720)370-2282 robert@higginsassoc.com

Mrs. Chera Wolfe, CMCA Infinity Resources (940)273-1849 chera.infinity@gmail.com

Rachel Ann Smith Insight Association Management (469)623-4515 rsmith@insightam.com

Desiree Mccarthy Insight LPR (817)271-6137 desiree.mccarthy@insightlpr.com

Ms. Miriam Gomez J Bell Services, LLC (214)960-5692 dalton.jbelldfw@gmail.com

Mr. James A. Rothberg, CIRMS James A. Rothberg and Associates, Inc. (615)997-1833 Jrothberg@jarinsurance.com

Mr. Stephen Baker Ladera At Mansfield Condominium Association, Inc. (585)755-3089 scb127@aol.com

Ms. Claudia Fultz Ladera At Mansfield Condominium Association, Inc. (817)266-0360 25bluebird@att.net

Mr. Todd Blair

Lift-Texas Construction (817)690-4741 info@lift-texas.net

Mrs. Audrey Beard, PCAM Neighborhood Management, Inc. (972)359-1548 (127) audrey@nmitx.com

Mr. Keith Beeson Precision Concrete Cutting (214)945-8769 kbeeson@precisionsidewalks.com

Ms. Deborah Delaney Principal Management Group of North Texas (972)771-0131 ddelaney@principal-mgmt.com

Ms. Toni Shafer Principal Management Group of North Texas (214)265-6488 tshafer@principal-mgmt.com

Mr. Barry Coleman RealManage (770)712-0493 barry.coleman@realmanage.com

Mr. Charlie Ferris RealManage (214)269-2508 charles.ferris@realmanage.com

Mr. Ben Turk RealManage (954)850-7809 ben.turk@realmanage.com

Daniel E. Jones RealManage-GrandManors (817)575-9155 dan.jones@realmanage.com

Antony Kay, CMCA RTI/Community Management Associates, Inc. (214)778-0518 akay@cmamanagement.com

Ms. Amanda Griffin Smart Outdoor Services, Inc. (469)298-0837 agriffin@save-both.com

Cody Chapman Westfalls Village Homeowners’ Association, Inc. (972)505-5827 cody.chapman@yahoo.com

Mr. James Hill Westfalls Village Homeowners’ Association, Inc. (972)898-1958 jim@jimandlindy.com

Mrs. Zoe Kavunder Westfalls Village Homeowners’ Association, Inc. (817)896-2029 kavunder@gmail.com

Mr. Jerry Palacios Westfalls Village Homeowners’ Association, Inc. (214) 557-1183 jerpal86@gmail.com

Renewed Members Rejoined Members

Mrs. Megan Kenzie Brandes

Mr. Alan Carrette, CMCA, AMS

Mr. Scott Andrew Ehrenberger, CMCA

Mrs. Christi N. Garcia, CMCA, AMS

Mr. Robert W. Ikard, CMCA

Ms. Laurie Lorensen, CMCA, AMS

Mr. Nathan Watson, CMCA, AMS

Dr. Bryan C. Hughes, CMCA, AMS

Mrs. Maria Rust, CMCA

Mrs. Diana R. Larson, AMS, PCAM

Mr. Alex Maxwell, CMCA, AMS

Delaina Tabor

Mr. Calvin Bogart

Ms. Tammy Combs

Mr. Kenny Barnes

Mr. Allen Basham

Mr. Brandon Gladney

Mr. David Allen Lacy

Mrs. Sandra Miller

Mr. Stephen G. Bone, AMS, PCAM

Mrs. Crystal Avendano, CMCA, AMS

Mr. Bryan Burgess

Mrs. Lisa Sutliff

Nicole Weiss

Mr. Patrick Droesch

Ms. Kristin Nowak

Mrs. Lisa Smith Lemmond, CMCA, AMS

Mrs. Lesa J Perry, CMCA

Mr. Judd A. Austin, Esq.

Ms. Linda Soos

Ms. Joan Hayes

Mrs. Kim Holmes

Ms. Christine Bradley

Mr. John Tarlton, CMCA, AMS, PCAM

Mrs. Suzanne M. Smith, CMCA, AMS

Mr. Brett Burris

Ms. Danielle Lascalere, CMCA, AMS

Mr. Alan Ruth, RS

Mr. Scott Wood

Mrs. Thelma Terrell, CMCA, PCAM

Ms. Pierette Parker, CMCA

Mr. Randy Pickle

Mrs. Dana Renee Beckwith

Mr. Christian Smith, CMCA

Mr. Brian Schoolcraft, CMCA, AMS

Mr. Robert Walter Clark, III, CMCA, AMS

Mr. Hal E Cone

Mr. Todd Hammer

Mr. Steve Judge

Mr. Carl Klinke

Ms. Prudence Lidbury

Mr. John Joseph Carona, CMCA, PCAM

Ms. Stephanie Benham, CMCA, AMS, PCAM

Mr. Elimaris E Calo, CMCA, AMS

Mr. Brandon Gray

Mr. Burt Jones, CMCA, AMS

Ms. Darla Mathews

Ms. Michelle L. Reynolds

Mr. Hermanus Andre Scholtz

Ms. Morgan Schott, CMCA, AMS

Mr. Mark Southall, AMS, PCAM

Mr. Dean A. Riddle, Esq.

Ms. Amanda Chapman, CMCA, AMS

Mrs. Kim R. Henry, CMCA

Mrs. Catherine Ivy, CMCA, AMS

Mrs. Jennifer Ashley Mayben, CMCA, AMS

Mrs. Dena McHugh

Mrs. Aleah Miles

Ms. Sonya E Mokry, CMCA, AMS, PCAM

Mrs. Nichole Rice, CMCA, AMS

Mr. Dustin Alan Robinson, CMCA, AMS, PCAM

Ms. Rhonda Vantassell, CMCA, AMS

Ms. Deborah A. Macziewski, PCAM

Mr. Robert Holte

Mrs. Chelsea Nichols, CMCA

Ms. Wendy Waldemar-auau

Ms. Teresa Harris

Ms. Meredith Barnett

Mr. Jeff Saams

Mr. Keith Brookshire

Mrs. Brenda B Hawkins, CMCA

Mr. Brad Fraley

Mrs. Suzanne Henry, CMCA, AMS

Ms. Susan Record

Ms. Tracy Ellen Wolin, CMCA, AMS, PCAM

Mr. Tony Trevino

Mr. David Gomez, Jr.

Mr. Scott North

Mr. James Robertson

Mr. James Sowder

Mr. Sam Timothy

Mr. Garrett Vick

Ms. Amber Anderson

Mr. Vic Bosnich, CMCA, AMS, PCAM

Mrs. Katie Kim

Ms. MaryKathryn Lightsey

Mr. Mark Garcia

Mr. Brad Marshall

Ms. Stephanie Morgan

Mr. Robert Ty Taylor

Ms. Gail Dwight, CMCA, AMS

Ms. Cindy Rademacher, CMCA, AMS

Mr. Madan Goyal

Mr. Derek Jay Adam, CMCA, AMS

Mr. William C. DeVane, CMCA, AMS, PCAM

Mr. Matt Kopchak, CMCA, AMS, PCAM

Mrs. Michelle Sanders

Ms. Sherri Schmoekel, PCAM

Mrs. Marbella Addy Torres

Mr. Bruce Mcdonald

Ms. Melissa Chestnut, CMCA, AMS

Mrs. Toni M. Hernandez

Mr. James L Hitt, CMCA

Ms. Amy Tores, CMCA, AMS, PCAM

Mr. Kelly Conley

Mr. Brett Wiklund, CMCA, AMS, PCAM

Mr. Ellis Little

Ms. Megan Youngblood

Mr. Robert Kennehan

Mr. Richard Nelson, AMS, PCAM

Mr. Israel Munoz, CMCA, AMS

Mrs. Lea Crow

Mrs. Tracie Ross

Mrs. Veronica Luna

Ms. Amanda Glader

Congratulations

New Designations

***Certified Manager of Community Associations (CMCA®)

From CAMICB - “As a CMCA®, you have shown a commitment to your profession by staying informed about current community association issues and holding yourself to a high standard of professional conduct.”

***Association Management Specialist (AMS®)

The second level in the career development track for community association managers.

The AMS® designation demonstrates a higher level of commitment to your career and the community association industry. An AMS® designation is recommended for managers who want to enhance their career opportunities by increasing their knowledge and expertise.

***Professional Community Association Manager (PCAM®)

The pinnacle of community association management. The PCAM designation is the highest professional recognition available nationwide to managers who specialize in community association management. Earn your PCAM and join the elite—the select—the best.

Recommended for experienced managers who want to demonstrate advanced skills and knowledge and who wish to be recognized as one of the best and most experienced managers in the nation.

***Reserve Specialist (RS®)

Community associations rely on qualified reserve specialists to assist them in extensive reserve planning to keep their communities running smoothly. Gain the confidence of board members by obtaining the Reserve Specialist® (RS®) designation.

The RS designation is awarded to qualified reserve specialists who, through years of specialized experience, can help ensure that community associations prepare their reserve budget as accurately as possible.

to our fellow CAI members who achieved new designations!