Community
Fall 2025
CONTACT A Resource For Homeowners Associations, Condominiums, Townhomes, and Cooperatives
www.dfwcai.org
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2 • CONTACT | FALL 2025
A Full-Service Community Association and Business Law Firm
General Counsel | Aggressive Enforcement | Collections | Litigation/Insurance Defense | Alternative Dispute Resolution | Construction Defect Our Leadership
Gregory Cagle
Adam Pugh
Kate Kilanowski
737.261.0600 | www.caglepugh.com CONTACT | FALL 2025 • 3
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Community
CONTACT Fall 2025
LUNCHEON RECAP
19
CAI BOWLING TOURNAMENT
20
CAI GALA WINNERS
24
2026 TRADE SHOWS
39
16 5 Essential Security Tips 36 The Touch-up vs. for Communities During the
Christmas Holiday Season
Re-paint Debate
33 Condo Master Key Risks 40 Winter-Proofing Your High-Rise: and How to Address Them
How to Prevent Pipe Breaks and Flooding
Community Associations Institute is a national, non-profit, membership organization dedicated to the successful creation and operation of community associations. The Dallas/Fort Worth Chapter was established in 1980 to provide support for the North Texas area. Community Contact is published by the Dallas/Fort Worth Chapter of Community Associations Institute and is issued with the understanding that the publisher is not engaged in rendering financial, legal, accounting or other professional services, or be construed as a recommendation for any course of action regarding financial, legal, accounting or other professional services by Community Contact or its authors or advertisers. The services of a competent professional should be sought where professional services are required. The articles appearing in Community Contact do not necessarily reflect the opinion of CAI or the DFW Chapter, and acceptance of advertising does not constitute an endorsement of the products or services. All contents of Community Contact are protected by copyright. Reproduction in whole or in part without written permission is expressly prohibited. AAMC, AMS, and PCAM are registered trademarks of Community Associations Institute. CMCA is a registered trademark of the Community Association Managers International Certification Board. Many of the designations used by manufacturers and sellers to distinguish their products are CONTACT CONTACT| WINTER | FALL 2025 2024•• 5 claimed as trademarks. Use of a term in this publication should not be regarded as affecting the validity of any trademark or service mark.
2025 BOARD OF DIRECTORS President Diana R. Larson, AMS, PCAM diana.larson@yahoo.com President-Elect Wendy Hazelwood, CMCA Alliance Association Bank whazelwood@allianceassociationbank.com Vice President Mark Norton, AMS, PCAM Insight Association Management, Co. AAMC mnorton@insightam.com Director Vanessa Burch, CMCA, AMS, PCAM SBB Community Management, AAMC v.burch@sbbmanagement.com Director Leah K. Burton, Esq. Steptoe & Johnson, PLLC leah.burton@steptoe-johnson.com Director Kristin Munson Shepperd Construction of Texas kristinm@shepperdconstruction.com Director Deena Still Ridgecrest McKinney Homeowners Association dstill05@gmail.com Director / Immediate Past President Olivia Hurtado, CMCA Pinnacle Financial Partners olivia.hurtado@pnfp.com
MANAGEMENT James Nicholson, Chapter Executive Director DFW Community Associations Institute 14070 Proton Road, Suite 100 Dallas, TX 75244-3601 (972) 246-3540 www.dfwcai.org office@dfwcai.org
6 • CONTACT ||FALL FALL2025 2025
Lake and Pond Management in North Texas
Texas’ most highly qualified lake and pond management company serving all of Dallas/Ft Worth and surrounding areas
Since 1991 we’ve provided a full range of aquatic management services in the Dallas/Ft Worth area. We’ve worked hard to build a reputation of trust, quality and value throughout North Texas, and enjoy relationships with private lake owners, homeowners associations and commercial property owners that go back many years.
Our Services
Our Staff
Active Members and Professional Organizations
• Lake Management Programs
• Biologists with over 60 years
• Aquatic Vegetation Control
of combined experience
• Texas Aquatic Plant
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• Aquatic Biologists with MS
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• Water Quality Testing
degrees
• American Fisheries Society
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• AFS Certified Fisheries
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• Clearing Muddy Water
Professionals
• Texas Chapter, American
• Pond Sediment Surveys
• TDA Licensed Applicators
Fisheries Society
• Fish for Stocking
• SePro Preferred Applicators
• Texas Aquaculture Association
• Electrofishing Surveys
• TPWD Exotic Species License
(TAA)
• Fish Feeders and Artificial
Holders
• DFW Chapter of Community
Habitat
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• Aquatic Resource Relocation
• Society of Lake Management
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For beautiful, healthy lakes and ponds, contact Magnolia Fisheries. Magnolia Fisheries, Inc. • 217 N Coppell Rd • Coppell, TX 75019 972-724-0071 • www.magnoliafisheries.com • info@magnoliafisheries.com
CONTACT | FALL 2025 • 7
THANK YOU TO OUR
2024 2025
SUPER SPONSORS
8 • CONTACT | FALL 2025
DIAMOND SPONSORS Alliance Association Bank CCMC CMA; RTI/Community Management Associates, Inc. “CMA”, AAMC Insight Association Management, AAMC Kerrane Storz, PC Kraftsman Commercial Playgrounds and Water Parks Neighborhood Management, Inc. AAMC Pinnacle Financials Partners Roberts Markel Weinberg Butler Hailey, PC SBB Community Management, AAMC Shepperd Construction Steptoe & Johnson, PLLC PLATINUM SPONSORS Association Insurance Partners Bedrock Landscaping Brightview Landscape Services BSBD Insurance Five Star Pools Kilowatt Partners LaBarre Oksnee Insurance Play & Park Structures Robert’s Pool Service, Inc. Scarbrough Medlin & Associates Timothy, DeVolt & Company, P.C. Vensure Group
GOLD SPONSORS Action Property Management Anderson Paving Cardinal Strategies Castle Group Henry Oddo Austin & Fletcher, PC Koper Outdoor Landscape Professionals of Texas Playwell Group PondMedics Reserve Advisors, LLC Silversand Services SmartStreet (Powered by Banc of California) Symphony Risk Solutions, LLC Woodlake Outdoor Yellowstone Landscape SILVER SPONSORS Association Reserves - Texas Bob Owens Electric Co., Inc. Classic Construction & Restoration Complete Landsculpture Master Systems Courts PMP Management - Texas Riddle & Williams, P.C. BRONZE SPONSORS Charles Taylor Engineering Technical Services RealManage Royal Reserves EDUCATION SPONSORS Allegra Marketing Print Mail Cavalry Construction & Restoration CTB Multifamily Services Randolph Brooks Federal Credit Union
2025 DFW CAI COMMITTEES Ambassadors of Fun Joeline Simien Kristy McCarthy
Golf Tournament
Membership
Billy Abernathy
Cindy Martin, CMCA, AMS, PCAM
High Rise Managers Forum
Programming
Lawanda Brannon
Amanda Duckworth, AMS, PCAM
Jenifer Reider, CMCA Nathan Watson, CMCA, AMS
Expo
Legal Forum
Robey Canaday
Community Affairs
Jenna Abernathy Deena Still
Gala
Sporting Clays
Ashley Koirtyohann
Magazine
Tracy Wolin, CMCA, AMS, PCAM
Jared Lacey CONTACT | FALL 2025 • 9
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KEEPING YOUR COMMUNITY FIRST MOWING • MULCHING • WINTER RYE COMPLETE FERTILIZATION PROGRAMS PRUNING & PLANTING CARE CUSTOM HORTICULTURE PROGRAMS SEASONAL COLOR PROGRAM HERBICIDE & PESTICIDE PROGRAMS IRRIGATION MANAGEMENT SNOW & ICE REMOVAL LANDSCAPE CONSTRUCTION
DESIGN • INSTALLATION • MAINTENANCE
521 J PLACE, SUITE A • PLANO, TEXAS 75074 • SALES@CFLANDSCAPES.COM • (469) 531-9071 CONTACT | FALL 2025 • 11
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✓ BUILD AND REPAIR: WOOD AND METAL FENCE. ✓ INTERIOR AND EXTERIOR PAINTING/STAINING (HOA and Commercial). ✓ POWER WASH. ✓ PARKING STRIPING, SIGNAGE. ✓ GENERAL MAINTENANCE / PORTER SERVICES. ✓ COMMUNITY AND PARK AREAS INSTALLATION: BENCHES, PICNIC TABLES, TRASH CANS, DOG WASTE STATIONS.
www.rpcservicesusa.com
RPCSERVICES@GMAIL.COM
14 • CONTACT | FALL 2025
RMWBH
Attorneys and Counselors at Law
COMMUNITY ASSOCIATION LAW
Serving DFW Area Community Associations for over 40 Years.
THE RMWBH DIFFERENCE
POA Specific Services
RMWBH offers flexible and practical techniques for the collection of assessments, enforcement of restrictive covenants, and creation and modification of governing documents for all types of community associations, including:
Master Planned Associations Community Associations
Townhome Associations Mixed Use Associations
High-Rise Condominiums Commercial Associations
POA Focused Attorneys
The legal needs of the POA industry in the DFW region are met by five RMWBH Shareholders, Sipra Boyd, Clint Brown, Noelle Hicks, Ashley Koirtyohann and Marc Markel, who have devoted their careers to the service of POAs
Education
By using monthly webinars and community and managment specific training, new and experienced managers and board members benefit from RMWBH’s education programming that keep them up-to-date on the newest laws, current best practices, and provide the risk management tools that can be applied daily.
RMWBH Frisco One Cowboys Way, Suite 585 Frisco, Texas 75034 214.365.9290 RMWBH.com CONTACT | FALL 2025 • 15
5 ESSENTIAL SECURITY TIPS FOR COMMUNITIES DURING THE Christmas Holiday Season By: Frances Canfield-Ranes
T
he holiday season is a time for celebration, family gatherings, and festive activities. However, it’s also a time when home burglaries tend to rise. A study by a prominent national insurance company reported that home burglaries increased by about 11% during December when compared to other months of the year. Even if you live in a community with enhanced security, it’s important to take extra precautions during the holiday season when homes may be more vulnerable.
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HERE ARE FIVE KEY TIPS TO HELP KEEP YOUR HOME SAFE WHILE YOU ENJOY THE HOLIDAY FESTIVITIES: 1. LEVERAGE THE COMMUNITY’S SECURITY FEATURES Gated communities typically have strong security measures in place, such as controlled access, security guards, and surveillance cameras. However, during the holidays, it’s important to: •
Notify security if you’re traveling: If you plan to be away, let the community’s security team or management know of your plans. They can keep an eye on your property, increase patrols, and alert you if anything suspicious arises.
•
Ensure gates and entry points are properly secured: Encourage fellow residents to be vigilant about not allowing tailgating (unauthorized people following a car into the community) and always double-check that gates close behind them.
doors remotely, and some systems even allow you to issue temporary access codes to visitors or service providers. •
2. USE SMART HOME TECHNOLOGY
Smart lighting: Set up automatic lighting schedules or use motion-activated lights around the perimeter of your home. Bright, well-lit areas are usually less attractive to intruders.
3. BE MINDFUL OF HOLIDAY DELIVERIES With the rise of online shopping, package theft is a growing concern, especially during the holiday season. A report from C+R Research in 2022 found that nearly 1 in 3 Americans have experienced package theft, and the likelihood of package theft jumps significantly during the holiday shopping season. To protect your deliveries:
Smart home devices can enhance your home’s security during the holiday season. Consider these options: •
Smart cameras: Install cameras at your front door and other vulnerable spots. Many smart cameras come with motion detection, night vision, and real-time alerts.
•
Smart locks: Use smart locks to control who has access to your home. You can lock or unlock your
•
Use a secure delivery service: If your community doesn’t have a secure package locker system, consider using package delivery services that allow you to pick up your items from a secure location. Or check to see if the online retailer offers a similar option when you check out.
•
Set delivery notifications: Use tracking apps or sign up for delivery notifications so you know when packages are arriving and can bring them inside promptly.
•
Ask a neighbor for help: If you’re away for an extended period, ask a trusted neighbor to collect your packages and hold them until you return. CONTACT | FALL 2025 • 17
4. REINFORCE DOORS AND WINDOWS Even in a gated community, doors and windows can be vulnerable points of entry. Ensure that they are secure by: •
•
Upgrading locks: Consider upgrading to deadbolts or smart locks if you haven’t already. Sliding glass doors are particularly easy to breach, so invest in security bars or stronger locks. Installing window and door alarms: Basic window and door sensors can alert you to any unauthorized attempts to open them.
5. PRACTICE “VACATION MODE” SAFETY If you’re heading out of town for the holidays, take a few extra steps to make your home appear occupied: •
•
Pause deliveries and mail: A stack of newspapers or a full mailbox can be a clear signal to thieves that no one is home. Put these services on hold or ask a neighbor to collect them. Set timers for lights and electronics: Use timers to turn lights and even TVs on and off to give the illusion of activity in the house.
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•
Avoid broadcasting your plans online: While it’s tempting to share your holiday adventures on social media, avoid posting travel plans or check-ins while you’re away. Save the photos for after you return!
FINAL THOUGHTS Living in a gated community offers an extra layer of protection, but gated or not, it’s essential to be proactive about your home security, especially during the holiday season. By securing your home’s entry points, being mindful of deliveries, and practicing “vacation mode” safety, you can keep your home more secure while you enjoy the holidays and all the celebrations. Stay safe, and happy holidays! Thank You! Frances Canfield-Ranes Business Development, Texas fcanfield@enverasystems.com 469.387.5292 EnveraSystems.com
October Luncheon Recap By: James N.
O
ctober’s guest speaker, Patrick Hardy, provided valuable insight into disaster management, emphasizing the importance of empowering staff to act confidently in emergencies. He explained that if a manager is unavailable, the team should still know exactly what to do without relying solely on leadership for direction. Hardy recommended running regular drills, designating staff as leaders to help guide the community during crises, and holding consistent meetings to review and update emergency plans, especially when there are changes in vendors or staff. His message underscored that an effective plan must not only be written but also routinely practiced. CONTACT | FALL 2025 • 19
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HELP PROTECT YOUR COMMUNITY! 5 REASONS WHY YOU SHOULD CONTRIBUTE What is the Texas Legislative Action Committee (TLAC)? Protect your local control. Together, we have a voice at the Texas Capitol. This diverse group of homeowner leaders, community managers, and representatives from community association business partners provides perspective on how proposed legislation could impact people living and working in community associations. WHY WE NEED YOUR HELP During legislative sessions in Maryland, there are always pieces of legislation introduced that impact Texas’ community associations. We need your help now to continue to educate legislators and build relationships on your behalf. In order to be successful in supporting or opposing legislation, we rely on your support. Your donation makes our legislative advocacy and outreach efforts possible. Please consider donating a $1 per door (or more) so we can represent your community voice at the State Capitol. Giving is easy, simply donate online today at www.advocacy.caionline.org or mail back your DollarͲaͲDoor or More donations form. Additional information can be found on the Legislative Action Committee's website, www.caionline.org/TXLAC.
1 2 3 4 5
Gives you a voice. The volunteer committee represents the approximately 6.12 million Texans who live and work with the Texans 22,300 community associations. Your donation saves you and your community association money by protecting Texan’s homeowner and condominium associations from burdensome legislation.
Keeps you informed and involved. The Texas Legislative Action Committee (TLAC) organizes “grassroots” advocacy campaigns — letters, eͲmails, phone, and social media communications regarding important issues related to community associations. Tracks legislation that could impact community associations. In 2025, the committee reviewed 300 bills that directly or indirectly impacted community associations >> www.caionline.org/LegislativeTracking Strengthens key relationships with lawmakers. By educating lawmakers, legislative and executive staff, and other organizations, as well as testifying, the committee helps advance issues facing community associations and influence the outcome of legislation. Advocacy Successes. In the 2025 Legislative Session, TLAC actively tracked 300 bills. Every bill that CAI Texas LAC opposed failed to pass. This includes:
• Bills overriding POA authority with respect to the keeping of chickens (HB 294, HB 2013 and SB 141). Notably, CAI launched a callͲtoͲaction email campaign for HB 294, urging advocates to oppose the bill when it was being voted on by the full House, in response to which 153 messages were sent to 64 legislators by 149 advocates across Texas. A similar campaign was sent for HB 2013, which saw 568 messages sent to 90 legislators by 560 advocates. A final campaign for HB 2013 was sent when it was in the Senate Local Government Committee, which saw the full Committee receive 1,246 messages from 178 advocates across Texas.
•
Bills that capped assessments (SB 1935);
•
Bills that restricted resale certificates (HB 2504);
•
Bills that require POAs to file additional information with the Texas Real Estate Commission (SB 2586/HB 4447);
•
Bills that require elections to fill a board vacancy (HB 1087/SB 704);
•
Bills addressing the display of signs and flags (SB 2783/HB 4365/HB 2280);
•
A bill regarding the maintenance of common areas (HB 1812).
In total, roughly 20 bills that CAI Texas LAC opposed, failed to pass during this legislative session.
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Dollar-a-Door or More! YOUR DONATION MAKES A DIFFERENCE WAYS TO PLEDGE
Helping out is easy! Go to www.caionline.org/LACdonate or fill out and return this DollarͲaͲDoor or More donations form. Most community association boards can legally allocate money to support the Texas Legislative Action Committee. Please check your governing documents to verify before donating. Corporate contributions are allowed and appreciated.
>> Community Pledge
X
# of doors
$1 or more
METHOD OF DONATION
$
ONLINE— www.caionline.org/LACDonate CHECK— make payable to: Texas Legislative Action Committee
Association Name:
>> Flat Rate Pledge
$100
$250
$500
$1,000
$
Thank you for your support!
_____________________________________
Management Company: ________________________________ Community Manager: ___________________________________ Mailing Address: _______________________________________ Phone Number: ________________________________________ Email Address: _____________________________________ Does your association agree to be recognized for its contribution by CAI? Yes / No *The Texas Legislative Action Committee is NOT a Political Action Committee (PAC) and does not give money to legislators or legislative candidates.
Please return this completed form to the address below: CAI Texas Legislative Action Committee c/o Community Associations Institute 14811 St Mary's Lane, Suite 263 l Houston, TX 77079
For more information visit www.caionline.org/TX
CONTACT | FALL 2025 • 23
2025
CAI GALA
Winners
Support Staff of the Year Nick Alvarez | sbb community management, aamc Nick is a model of consistency and fairness in enforcing HOA rules and regulations. His approach to violations is rooted in education and communication — he takes the time to help residents understand why they received a notice, ensuring that each interaction is respectful and solution-focused. This has helped build trust and transparency between the association and homeowners, which is often a challenging balance to achieve in community management.
Kyla Rodriguez | sbb community management, aamc Kyla’s impact goes far beyond her technical skills. She is a natural mentor, always willing to share her knowledge, train new team members, and support her colleagues. Her positive energy and solution-oriented attitude are contagious, inspiring everyone to elevate their own performance. She is the person we all turn to for guidance, encouragement, and creative ideas. In every way, Kyla Rodriguez is a game-changer. Her work ethic, leadership, and commitment to our mission have made her an indispensable asset to our organization. 24 • CONTACT | FALL 2025
Newcomer Managers of the Year Shonna Camacho, cmca Shonna is a shining example of dedication, professionalism, and resilience in the community management industry. Since stepping into her role as a new manager in April of 2024 at the Solterra Community, she has faced challenges that would test even the most seasoned professionals— and she has met each one with confidence, grace, and an unwavering commitment to excellence.
Mikayla Dagenais, cmca There are few professionals who step into a role and redefine the expectations of excellence from day one. Mikayla Dagenais is one of them. From the moment she joined Goodwin & Company, Mikayla brought an unparalleled drive, a thirst to excel, and an instinct for community leadership that quickly set her apart. Her commitment to both the communities she serves and to Goodwin’s reputation has made her not only a standout manager but a true ambassador of our values.
Volunteer of the Year Jared Lacy Jared Lacy exemplifies what it means to be an outstanding volunteer. Throughout the year, Jared has consistently demonstrated unwavering dedication, selflessness, and a true passion for serving both our organization and the Dallas CAI Chapter. He is always one of the first to step forward when a need arises on a committee when committee participation is lacking. His leadership, reliability, and generosity of spirit make him an ideal candidate for the Volunteer of the Year award.
Lifestyle Director of the Year Valerie Beckwith Valerie has been the driving force behind our community’s most memorable events, consistently going above and beyond to create meaningful, engaging, and beautifully executed experiences for our residents. From largescale celebrations to intimate neighborhood gatherings, Valerie’s creativity and organization shine through in every detail. She has a unique ability to envision events that bring people together and turn those visions into seamless, high-quality experiences.
Community Spirit Lantana Community Association | Monster Mile Organized each Halloween by the Lantana Community Association, this festive, family-focused event transforms the heart of the neighborhood into a mile-and-a-halflong celebration filled with magic, laughter, and lasting memories. What began with just a few hundred local residents has evolved into an event drawing several thousand attendees—requiring coordination with local police and fire departments to ensure a safe, seamless experience for all. At the core of Monster Mile is a vibrant, costumed procession along Lantana Trail. CONTACT | FALL 2025 • 25
Community of the Year Category 1 villas at southgate hoa (no pic)
Category 2 cambridge crossing owners association
Category 4 sendera ranch
Category 3
Category 5
canyon falls
the terrace
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Business Partner of the Year Cagle Pugh Cagle Pugh excels in promoting CAI through both financial support of the chapter as an annual sponsor as well as by volunteering staff as often as able. Staff members take lead to help facilitate one of the largest chapter expos in the country. Cagle Pugh staff are contacts for the chapters assistance hotline and have jumped in to assist multiple managers and board members find the correct guidance for community issues.
Management Company of the Year (less than 10,000 front doors) paragon property management group (no pic)
Paragon Property Management has consistently demonstrated excellence in community management by providing exceptional service, innovative solutions, and a strong commitment to homeowner satisfaction. As a leading management company, Paragon has set the standard for professionalism, efficiency, and proactive community care. Through proactive management, strategic planning, and an unwavering commitment to community success, Paragon continues to make a lasting impact. CONTACT | FALL 2025 • 27
Management Company of the Year (More than 10,000 Front Doors) vision communities management Vision Communities Management (VCM Texas) is not just a management company — it’s a movement. Founded in 2008 by a family committed to building better neighborhoods, VCM has become a multimarket leader, now managing over 227 communities across Texas and Arizona. This remarkable growth
stems from strong values, operational innovation, and a people-first culture that puts both homeowners and staff at the center of everything it does. VCM’s core promise is simple yet powerful: to help homeowners love where they live. One Board member shared, “We love the responsiveness and professionalism. We feel heard, empowered, and supported.” A Houston developer said, “From day one, VCM brought clarity to our books, consistency to our vendors, and excitement to our events.” And in Midland, a Board president noted, “VCM doesn’t just manage our community—they enhance it. We wouldn’t work with anyone else.”
Community Manager of the Year – Portfolio Smokey Kowaleski, cmca Smokey Kowaleski is the kind of portfolio manager every company dreams of having. His dedication to the residents, Board members, and teams at each of his six communities goes far beyond what’s required. Smokey not only ensures that every property runs smoothly, but he also personally invests his time, energy, and even hands-on labor to make sure no detail goes overlooked. Whether it’s supporting site teams or stepping in during emergencies, Smokey approaches every challenge with a can-do attitude and genuine enthusiasm.
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Community Manager of the Year – High Rise
Community Manager of the Year – On-Site
Nathan Watson, CMCA, AMS
Kimberly Badal, CMCA
From day one, Mr. Watson has set the tone for excellence— not only in operational performance but in leadership, resident engagement, and industry involvement. His ability to guide a new high-rise community through a seamless transition from developer control to homeowner leadership demonstrates a level of professionalism and foresight that is truly exceptional.
As the onsite Community Manager, Kim has delivered exceptional leadership through every phase of Wildflower’s growth — from builder coordination and amenity management to homeowner communication and vendor oversight. Wildflower Ranch is projected to include over 3,000 homes at full buildout. With construction ongoing and multiple builders working simultaneously, Kim has become the steady, informed voice that residents, vendors, and leadership can count on. Her attention to detail, proactive approach, and deep understanding of the community have made her a standout in her role.
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MASTER SYSTEMS RESIDENTIAL & COMMERCIAL COURT SPECIALISTS
CONSTRUCTION • RESURFACING • MAINTENANCE • EQUIPMENT
Master Systems, has 25 years of proven expertise in providing clients with innovative, customized, turnkey court solutions. DFW’s premier court construction and maintenance company, known for a tradition of integrity, craftsmanship and unparalleled service after the sale. Master Systems specializes in building new post tension courts, resurfacing, repairing and cleaning existing courts.
OUR COURT SERVICES INCLUDE: Consultation • Design • Construction • Resurfacing • Repair • Maintenance Cleaning • Fences and Gates • Windscreen and Netting • Shade Structures* Lighting • Multipurpose Courts Basketball • Volleyball • Pickle Ball • Bocce Ball • Batting Cages • Painted Games • Equipment and Accessories Quality work guaranteed. Fully licensed and insured.
www.MasterSystemsSports.com 3905 CRESTPARK DRIVE • DALLAS, TX 75244
972-620-9540 | 214-354-2738 Info@MasterSystemsSports.com
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Personal Attention. Proven Results for HOAs. For over two decades, Henry, Oddo, Austin & Fletcher, P.C. has provided clients throughout Texas with trusted counsel. Their experience related to homeowners associations is unmatched – providing guidance, leadership and oversight to community associations. Their attorneys have experience resolving disputes and advising homeowners associations on legal issues.
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M
Y
CM
MY
CY
Assist developers with drafting governing documents Advise boards on governance and collection issues Assist boards in enforcing bylaws and covenants Attend association meetings to provide explanations of the association’s rights and responsibilities, to help maintain rules of order, and to address issues of concern to members and directors Assist boards in interpreting governing documents
Draft revisions to association governing documents to clarify issues of governance Work with boards and management companies in dealing with property owners Cost effective and creative debt collection methods leading to revenue recovery Active participation and support of Texas Community Association Advocates (TCAA) and Community Associations Institute (CAI)
CMY
K
Judd A. Austin, Jr. - Shareholder jaamex@hoaf.com
Vinay B. Patel - Shareholder vpatel@hoaf.com
A P R O F ES S IO NA L C O R P O R ATIO N
Dallas, TX | Denver, CO | (214) 658-1900 | www.hoaf.com
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Condo Master Key Risks and How to Address Them
Aaron Burton, Director, KeyTrak | keytrak.com | 888.539.8725
A
s a community association leader, you’re responsible for protecting your condo community’s residents and property values. But have you considered the security risks associated with master keys? Poor key management can lead to unauthorized access, liability concerns, and legal disputes. With the growth of high-rise condos and urban developments across DFW, proper key control has become more complex and critical. While using master keys is a common practice, inadequate key management threatens not only residents but board members as well. To protect your community, it’s important to be familiar with the risks of master keys and how to address them.
CONTACT | FALL 2025 • 33
Common Master Key Vulnerabilities Some of the most common issues with using master keys include: •
•
•
Failing to Rekey After Construction or Renovations: When working on new construction or renovation projects, contractors might use construction master keys to provide easy access throughout the condo community. However, failing to rekey when the project is complete leaves residents at risk. With the increase of high-rise condos in downtown DFW and revitalization in Fort Worth,* this is particularly important. Unapproved Duplication: Stamping keys with “Do Not Duplicate” provides a false sense of security. This inscription isn’t a failsafe way to prohibit duplication of keys, and if someone wants a copy of a key badly enough, they’ll find a way to make one. Unauthorized Access: Master keys increase the risk for unauthorized access to residents’ units. The risks are especially acute in high-rise developments with luxury amenities requiring frequent access by maintenance staff and service providers. That’s why it’s critical to have a verifiable access log to track who’s removed keys and why.
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A word of caution: As smart locks (also called digital locks or keyless entry) become more commonplace, you might think they provide more protection than physical keys. However, if a code, fob, or access card is programmed to grant access to the entire community — or even just a single building — it presents many of the same risks as master keys.
How to Improve Key Control Practices To protect your community, implement the following key security best practices: Rekey When Necessary If your community has recently undergone a construction project where workers had access to master keys or if a master key has gone missing, it’s important to rekey the locks. Notify Residents Whether your community uses a master key system or keeps a copy of each resident’s key on file, it’s important to let them know. Keep them informed about how you’ll secure keys, who has access to them, and what circumstances warrant use of those keys. Whenever a key is removed for the purpose of accessing a resident’s home, notify them ahead of time.
Create a Clear Key Control Policy To hold keyholders accountable, create a clear key control policy detailing which employees, board members, vendors, and contractors are authorized to use which keys, when, and why. Update these guidelines at routine intervals, such as when a property manager resigns, a new board member is elected, or a resident moves in or out.
“
Ideally, store keys in an electronic key control system, which is a secure, automated solution consisting of a tamperresistant cabinet, drawer, or wall-mounted panel.
Secure Keys Avoid storing keys in areas such as a desk drawer or on a pegboard in an open area. Ideally, store keys in an electronic key control system, which is a secure, automated solution consisting of a tamper-resistant cabinet, drawer, or wall-mounted panel. High-rise buildings with multiple access points and amenity areas might require more than one system strategically located throughout the property. For cramped front desk areas, look into compact key control systems with drawers designed to tuck neatly underneath. Maintain Up-to-Date Key Control Logs Every time someone checks out or returns a key, it’s important to document details such as the user, date, time, checkout reason, and return time. Using an electronic key control system to create an electronic log minimizes the possibility for human error or records falsification, since the system records each transaction instantly. If a key goes missing or there are allegations of misuse, this audit trail is invaluable.
Choose the Right Key Control Solution
”
To secure keys, implement an electronic key control system that’s practical for daily use, while offering security features such as: •
Secure, tamper-proof storage
•
User authentication through fingerprint identification or other secure method
•
User profiles to set different access levels
•
Resident notifications when a key to their unit is checked out
•
Alerts for overdue keys and other security issues
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Attached security camera to record videos of each transaction
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Automatically captured record of when keys are checked out and returned
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Key control reports to monitor key activity and identify potential security concerns
By understanding the risks of master keys, you can take steps to secure them. Start by implementing an electronic key control system to create a clear audit trail and help prevent unauthorized use. In doing so, you’re investing in your community’s safety, protecting your property’s value, and building trust with residents. * DFW Urban Realty, https://www.dfwurbanrealty. com/blog/2025-real-estate-market-forecast-insightsfor-dallas-fort-worth-tx-surrounding-north-texasareas CONTACT | FALL 2025 • 35
The Touch-up vs. Re-paint Debate – What is the Right Thing for Our Community?
W
hether you’re a community manager, board member or HOA committee member, few things are as satisfying as a freshly finished paint job. Now if only it could stay that way! Unfortunately, even the finest coatings succumb to wear and tear, as well as the inevitable nicks, scratches and other unsightly imperfections. In addition, sometimes flaws appear shortly after a repaint — suggesting that more than one type of paint and/or application method was used. No matter how it occurs, damage affects an HOA’s appeal. Therefore, the question isn’t whether or not these defects can be corrected. Rather, it’s a matter of which option — a paint touch-up or a full repaint — provides the best solution.
Touch-up “Touch-up” describes the recoating of very small, localized areas of a newly painted surface in order to conceal minor repairs or to cover up minor surface defects — such as scuff marks — that can occur shortly after a painting job is complete. While touching up offers a quick way to achieve an acceptable appearance, it is important that all parties understand that it is not a cure-all. Yet — if done right — touching up is a practical alternative to repainting the entire surface. 36 • CONTACT | FALL 2025
Consider the following best practices: •
Plan ahead: Make a point of keeping extra paint to use for touch-ups and storing it in fully sealed containers. Then label each one with the date and color so you can easily find them next time.
•
Use the best tools: First, utilize the same type of applicator previously used to paint the wall you’re touching up. This helps the touched-up area blend with the surrounding surface. If you used a roller, use a roller again (a small-sized roller offers better control). If you used a brush, use a brush again. This will help replicate the surface texture.
•
Technique: The goal of touch-up is to blend the new paint with the old — creating a consistent appearance, despite the application method. Ideally, all areas should be fully coated and texturematched to avoid applying too much paint.
What If I Don’t Have the Old Paint? When a property is in the painting process, the paint types, colors and sheens are top of mind — but the last repaint may have been a while ago. Knowing that touch-up colors must perfectly match the painted surface’s current hue, hopefully, someone tucked away
By: Bridget Nigh, BEHR Contributing Writer extra paint or noted the exact name, brand, and texture of the original coating. If not, custom color matching can help you find the right shade! Take a color sample from any source — scraped or peeled paint from the job site, a favorite fabric color, or even a competitor’s paint chip – to The Home Depot. They will help match it and create a digital color representation. And don’t forget about sheen! Remember that you need to repaint with the same gloss — flat with flat, high gloss with high gloss, and eggshell with eggshell — otherwise unwanted spots will be noticeable. And, just like color, if you don’t know the original sheen, let us help you find it!
When To Touch Up Typically, if a property has been painted in the last year and the damage is confined to a small area or if the flaws are minor, such as nicks, scratches, dings, chips, scuffs, etc., it makes sense to touch up rather than repaint. Touch-ups are effective for spot-filling walls on flat or low-sheen paint. In contrast, it can be difficult to blend touch-ups into aged, faded and highsheen coatings such as satin. Note: Sometimes a job that starts out as a touch-up ends up a full repaint/color change, which dramatically affects time and costs. Therefore, bids should include a
clause that addresses this possibility with an approval signed by all stakeholders before work begins.
When to Perform Full Repaint While touching up provides a speedy fix for mild issues, some units exhibit severe and extensive damage. That’s when it’s time for a repaint. Yes, it’ll increase costs, but the Return on Investment (ROI) makes it worthwhile, as a full paint/color refresh not only lasts longer but keeps the property looking up to date. This is the logical choice when: •
The paint is peeling, flaking, stained, or showing obvious signs of deterioration;
•
Damages are large and cover a wide area;
•
Changing the current color;
•
The paint is more than five years old;
•
The surface is painted with a higher sheen; and/or
•
Flaws are highly visible
Repaint Schedule Deciding how often to repaint isn’t an exact science. It depends on a range of factors, including unit location, paint age and visual ambitions. To maintain your HOA’s exterior appeal, many professional painters recommend repainting the walls every five to 10 years. CONTACT | FALL 2025 • 37
However, wood and metal tend to deteriorate more quickly. To keep these spaces beautiful, clean, and up to date, schedule a repaint every three to five years. On the other hand, paint on stucco/masonry surfaces, tends to perform longer, requiring fewer repaints. A general rule of thumb would be to schedule a full repaint, followed by a trim only repaint five years later, then another full repaint over the next five years. Last of all, remember that when a Community Manager/Board of Directors invests the time and money to restore and reinvigorate a property’s look and feel, the number of prospects increases, and happy residents stay longer.
38 • CONTACT | FALL 2025
Bridget Nigh is Behr’s Dallas/Fort Worth’s Regional Account Manager. She has dedicated 16 years to working with HOA communities, beginning with HOA bookkeeping for seven years prior to moving on to the paint manufacturer side of the industry, where she has dedicated her time over the last 9 years. Bridget is a former board member of the CAI Coachella Valley Chapter. She is now a member of CAI DallasFort Worth Chapter where she continues to broaden her knowledge base. She is most passionate about education and offers an accredited educational course for 1 CEU. Bridget is available to assist with any of your Association’s repainting needs and can be reached at 469-785-3761 or via email at bnigh@behr.com.
CONTACT | FALL 2025 • 39
Winter-Proofing Your High-Rise: How to Prevent Pipe Breaks and Flooding
By: Megan Pio | Business Development, Rescue Restoration
A
s winter approaches, high-rise Property Managers face a critical challenge: protecting their buildings from the costly and disruptive consequences of frozen pipes and water damage. Unlike single-family homes, high-rise buildings present unique vulnerabilities due to their complex plumbing systems, vertical infrastructure, and high occupancy. A single burst pipe on an upper floor can cascade into a multi-level disaster, flooding units, damaging electrical systems, and displacing residents or tenants. 40 • CONTACT | FALL 2025
We’ve seen firsthand how winter-related water damage can cripple operations and rack up millions in repairs. The good news? Most of these incidents are preventable with proactive winterization strategies. Here’s a comprehensive guide to preparing your highrise property for winter—covering everything from pipe protection to emergency planning.
Understanding the Risks: Why Pipes Freeze and Burst When temperatures drop below 32°F (0°C), water inside pipes can freeze. As it freezes, it expands—putting immense pressure on the pipe walls. Eventually, this pressure can cause the pipe to crack or burst. In high-rise buildings, this risk is amplified by:
Exposed piping in unheated areas like parking garages, mechanical rooms, and exterior walls.
Vacant units where heating may be turned off.
Poor insulation around plumbing systems.
A burst pipe can release hundreds of gallons of water per hour, flooding multiple floors and damaging drywall, flooring, electrical systems, and personal property.
Winterization Checklist for High-Rise Buildings
Complex vertical plumbing stacks, which can make it difficult to isolate and repair damage quickly.
2. Insulate Pipes and Vulnerable Areas
Pipe insulation is one of the most effective ways to prevent freezing. Use foam pipe sleeves or heat tape in areas prone to cold exposure. Pay special attention to:
1. Conduct a Full Building Assessment
•
Pipes in mechanical rooms, garages, and stairwells.
•
Plumbing near exterior walls or windows.
Start with a comprehensive inspection of your property. Identify vulnerable areas:
•
Fire sprinkler lines, which are often overlooked but critical.
•
Locate all exposed piping, especially in exterior walls, crawl spaces, and unheated zones.
Also consider insulating walls and ceilings in unheated areas to maintain ambient temperatures.
•
Check insulation levels around pipes and HVAC systems.
•
Inspect windows, doors, and rooflines for drafts or leaks.
•
Review historical maintenance records for recurring issues.
3. Maintain Indoor Temperatures
Ensure that all units and common areas maintain a minimum temperature of 55°F (13°C), even if unoccupied. This helps CONTACT | FALL 2025 • 41
“
Cold air infiltration can rapidly drop temperatures around pipes.
prevent freezing in interior plumbing lines. Install smart thermostats or remote monitoring systems to track temperatures in real time.
4. Seal Drafts and Air Leaks
Cold air infiltration can rapidly drop temperatures around pipes. Use weather stripping, caulk, and insulation to seal:
”
•
Replace filters and check for leaks.
•
Test emergency backup systems.
•
Ensure thermostats and sensors are calibrated correctly.
6. Drain and Shut Off Exterior Water Lines
Outdoor spigots, irrigation systems, and hose bibs should be drained and shut off before the first freeze. Use frost-proof hose bibs where possible.
•
Windows and door frames.
•
Utility penetrations (e.g., cable or pipe entry points).
Partnering with Experts
•
Elevator shafts and stairwells.
Even with the most thorough preparation, emergencies can still occur. That’s why having a proactive catastrophe plan is essential—it helps minimize damage and accelerates recovery when the unexpected happens.
5. Service Heating and HVAC Systems
Schedule professional maintenance for boilers, furnaces, and HVAC units before winter hits. A malfunctioning heating system can leave entire sections of your building vulnerable to freezing. 42 • CONTACT | FALL 2025
Special Considerations for High-Rise Properties
Megan Pio
High-rise buildings present unique challenges that require tailored solutions:
Business Development Rescue Restoration
1. Vertical Water Migration
Water from a burst pipe on the 20th floor can travel downward, affecting multiple units. Restoration teams must assess and dry each affected floor to prevent mold and structural damage.
2. Tenant Communication
Clear and timely communication is essential. Use email, text alerts, and building apps to keep residents informed about: •
Preventative measures.
•
Emergency procedures.
•
Restoration timelines.
770-356-7923 Megan.Pio@callrescue.com www.callrescue.com Rescue Restoration is here to be your trusted partner in these critical moments. With over a decade of experience specializing in high-rise and multifamily restoration, we know exactly how to respond when disaster strikes. Our fleet runs 24/7, seven days a week, ensuring rapid response and reliable service whenever you need us. To get started, contact Megan Pio at 770356-7923 for a complimentary catastrophe planning consultation tailored to your building.
3. Insurance and Documentation
Maintain detailed records of inspections, maintenance, and repairs. In the event of a claim, this documentation can expedite the process and support your case.
CONTACT | FALL 2025 • 43
44 • CONTACT | FALL 2025
CONTACT | FALL 2025 • 45
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Kevin Adendorff Bob Edgar Shawn Kimble-tyson Raine Patterson Krystal Rodriguez (214)300-5101 214-733-5800 (843)735-8194 (972)484-2060 (3) (469)756-8638 SBB Community Management Stonebridge Ranch Community Association SBB Community Management Junction Property Management krystal@acceleratedmgmt.com k.adendorff@sbbmanagement.com redgar@stonebridgeranch.com s.tyson@sbbmanagement.com raine@junctionproperty.com Mary Rodriguez Richard Akinwale Andrea Fernandez Ankita Kothari Rony Peterson CMCA (254)495-3898 (682)365-0100 Associa Client Shared Services Center (214)702-2627 (214)733-5802 Paramount Realty & Management SBB Community Management andrea.fernandez@associa.us Pool Crew TX rpeterson@cmamanagement.com mary@paramountrealtytx.com akinwalerichard@gmail.com info@poolcrewtx.com Loi Frilot Kalen Phillip Maria Romo Alexa Alvarez (940)278-7780 Michael Laskey (972)401-4946 (214)247-6278 (800)808-4882 tvehoafm@gmail.com (206)226-5102 CCMC - TX Five Star Community Management, LLC Associa Client Shared Services Center Servbank kphillip@ccmcnet.com info@fivestarcm.com Rhenalyn Gabayeron alexa.alvarez@associa.us michael.laskey@servbank.com (281)586-1726 Lilly Porche Michael Romo Josh Ashley SBB Community Management Andrea Loch (972)267-6064 (951)987-7318 (214)945-4946 r.gabayeron@sbbmanagement.com (713)376-9889 RealManage Five Star Community Management, LLC josh@dmwtpm.com Enforce Security Services lilly@vcmtexas.com mromo@fivestarcm.com Alexander Georgiadis andrea@enforcesecurity.com Marie Ayala (866)473-2573 Jad Porter Nathalie Saint Juste (214)627-1405 RealManage Kyleigh Low (214)734-3402 (866)473-2573 Associa Client Shared Services Center alex.Georgiadis@realmanage.com (972)428-2030 (7328) Code Compliant Pool Services, LLC. RealManage marie.ayala@associa.us Essex Association Management, LP info@ccps-tx.com nathalie.gaspard@realmanage.com Paul Gerlach kyleigh@essexhoa.com Breanne Baldermann (817)716-1887 Mindy Prati Misty Salinas (817)875-8255 EarthWorks Cindi Magliozzi (214)733-5800 (214)265-6441 Lavelle & Co. HOA Management pgerlach@earth.works (866)473-2573 Stonebridge Ranch Community Principal Management Group of North Texas bbaldermann@lavellemgmt.com RealManage Association misty.salinas@principal-mgmt.com Joseph Ghandour Cynthia.magliozzi@realmanage.com marenda.prati@realmanage.com Dana Beckwith (806)786-0111 Shayna Sanders (817)975-0743 Preston Towers Homeowners Association Sarah Maney Tesla Pratt (817)617-6650 Fowler Property Management joseph.lubbock@gmail.com 5127455276 (866)473-2573 EMB Management dbeckwith@fowlerpropertymgmt.com Tarrytown Roofing RealManage SSanders@embmanagement.com Maxwell Gill Sarah@tarrytownroofing.com tesla.pratt@vcmtexas.com Mason Berryhill (866)473-2573 Allison Sandlin CMCA, AMS (945)225-5801 RealManage Casey Martin E James Pulatie (574)807-2874 CCMC maxwell.gill@cardinalmanagementgroup.com (305)392-0389 (214)770-8660 Capital Bank mason.berryhill@ccmcnet.com Axela shores-james@guardianam.com ASandlin@capitalbankmd.com Shannon Gillece casey@axela-tech.com Jacob Bledsoe (214)357-6522 (3) Cameron Raphael Allan Santana (469)996-0192 Lawns of Dallas Karen Martin (866)473-2573 (347)537-8198 Dakota ProScape’s , LLC accountspayable@lawnsofdallas.com (253)376-7668 RealManage Chimney Lane Patio Homes HOA Jake@dakotaproscapes.com k.martin@sbbmanagement.com cameron.raphael@realmanage.com allan@binaryassets.com Angel Gonzalez Jacob Bloodworth (214)265-6438 Brittany Maxwell CMCA Jennifer Readoux Kyle Schnaiderman (863)393-8965 Principal Management Group of North Texas (214)356-1753 (469)324-6926 (817)684-0202 Prestonwood Landscape Services agonzalez@principal-mgmt.com Neighborhood Management, Inc. RTI/Community Management Associates, Inc. EZ Dock of Texas L.P. jacob@prestonwoodlandscape.com broper@nmitx.com jen81readoux@yahoo.com kyle@ezdocktexas.com Jennifer Haviland Sarah Brown (512)588-0993 John McKinney Richard Rebollo Jr. Keli Schoening (972)387-9038 Forensix Consulting, LLC (404)902-6017 (720)401-1567 (866)473-2573 Principal Management Group of North Texas jhaviland@forensixconsulting.com Strategic Claim Consultants Richard.Rebollo@realmanage.com RealManage sbrown@principal-mgmt.com jmckinney@strongclaims.com keli.shoening@realmanage.com Sara Hembree Katie Reese Debbie Cagle -Wells (866)473-2573 Heather Miller CMCA RealManage DBA Vision Community Management Preston Severn 214-733-5800 RealManage (310)559-4700 (1) katie.reese@vcmtexas.com (281)202-5895 Stonebridge Ranch Community Association Comuneo Services, Inc. Dry Force Emily Hollerbach Mariya Richardson debbie@stonebridgeranch.com heather@comuneo.com preston.severn@dryforcecorp.com (817)883-0727 (817)973-5700 Shelley Carstensen Resource Monitor Kimberly Miller GoPainting Fort Worth Caroleana Sexson (972)771-1593 emily@resourcemonitor.com (972)380-3526 mariya.richardson@gopainting.com (214)697-7653 Chandlers Landing Community Association RealManage Insurance Services Montgomery Ridge Homeowners Association Inc Robert Holte Liberty Richburg shelley@chandlerslanding.org kimberly.m.miller@realmanage.com caroleana@montgomeryridgehoa.org (512)218-9996 (903)421-4665 Joe Closs Smartwebs Rick Morrison lascott71@yahoo.com Danielle Shepherd 214-733-5800 robert@smartwebs.net (972)771-1593 (866)473-2573 Stonebridge Ranch Community Association Chandlers Landing Community Association Victor Riley RealManage Claudia Hunt CMCA (903)814-0862 jvpcloss@stonebridgeranch.com clcavicepresident@chandlerslanding.org danielle@vcmtexas.com (469)401-0232 RealManage Kelli Colwell FirstService Residential Dallas Charlene Nester Victor.Riley@vcmtexas.com Annette Sindar (866)473-2573 Claudiaivonnehunt@gmail.com (866)473-2573 (800)400-3245 Francine Roberson RealManage RealManage Eagle Roofing Products Myesha Jackson kelli.colwell@realmanage.com charlene.nester@cardinalmanagementgroup.com (866)473-2573 annettes@eagleroofing.com (972)484-2060 (4) RealManage Brian Cook Junction Property Management Hector Ortega francine.roberson@realmanage.com Angela Sitter (214)587-3348 myesha@junctionproperty.com (817)608-6428 (469)580-1873 Rebecca Roberts bcook@bleucieldallas.com The Duster Crew angela@vcmtexas.com Chelsea James (727)421-8199 service@thedustercrew.com Gregory Corrigan CMCA (817)789-7701 Worth Ross Management Company Susan Slocomb (817)319-3463 Warren Averett CPAs & Advisors Abiola Ovie rebecca.roberts@worthross.com (832)877-7764 Gcorrigan12@gmail.com chelsea.james@warrenaverett.com (972)612-2303 RealManage Rachael Robinson CMCA VCM, Inc. susan.slocomb@realmanage.com Dylan Cyr Johan Jan (210)516-2523 abiola@vcmtexas.com (817)379-5283 (866)473-2573 RealManage Melissa Spatafora Barco Well Service RealManage Jennifer Padron CMCA robinson.rachaelc@gmail.com (772)408-5978 info@barcowellservice.com Johan.Jan@RealManage.com (813)595-6503 Association Prime powered by SouthState Bank Rachael Robinson RealManage mspatafora@associationprime.com Candice Davis Jonathan Jarvis (214)733-5800 jennifer.padron@realmanage.com (866)473-2573 (214)499-8551 Stonebridge Ranch Community Jennifer Spencer RealManage Wired Right Installation Services, LLC Shon Parks Association (312)351-3599 candice.davis@cardinalmanagementgroup.com jon.jarvis@wired-rightllc.com (866)473-2573 rachael.robinson@realmanage.com WRMC RealManage jennifer.spencer@worthross.com Chris Davis Kenleigh Jones Sarah Rodenbach shon.parks@vcmtexas.com (214)577-3319 (972)835-4889 (972)837-8595 Shannon Stine cdavis@cmamanagement.com Gulf Professional Property Management Niva Patel Neighborhood Management, Inc. (469)853-0164 kenleigh@gulfppm.com (972)802-0198 srodenbach@nmitx.com SES Construction Matthew Dryman Real Time Resolutions, Inc. Shannon@SESconstructiontx.com (972)872-8543 Sloan Keller Jose Rodriguez niva.patel@rtresolutions.com Dryman Group (850)276-4480 (972)757-3781 Mark Stinger Info@drymangroup.com sloan.keller@vcmtexas.com Jamie Patterson CMCA Guardian Association Management, LLC (214)764-7994 (817)266-1217 jrodriguez@guardianam.com Go Painting of Central Dallas knottycraftsbyjamie@gmail.com mark.stinger@gopainting.com 46 • CONTACT | FALL 2025
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GeoJan Stock-Hunter Evan Wilson (936)671-9989 (945)336-9084 wright.geojan@gmail.com 8 Motion LLC admin@eightmotion.com Robin Storey (770)365-3331 Regina Winter First Century Bank (817)966-5751 robin.storey@myfcbusa.com VCM, Inc. reginabehrens2@gmail.com Cynthia Taibbi (505)220-2766 Caron Withrow ctaibbi@cmamanagement.com (469)939-4708 Manders Maintenance Zenobia Tanner caron@mandersmaintenance.com (214)516-2597 zenobiat2@gmail.com Kandra Witkowski (877)930-7667 Robert Tellez Scoop Soldiers (214)954-6493 kandraw@scoopsoldiers.com Somerset Association Management seantellez@yahoo.com Chera Wolfe CMCA (512)234-3320 (2449) Carole Ticer The Management Trust (214)680-5296 chera.wolfe@managementtrust.com B&C Landscaping carole@bclandscapingdfw.com Justin Wooley (214)223-3742 Jaime Torres Complete Exterior Solutions (469)469-0449 justin.w@c-exteriors.com Jetstone Maintenance & Construction Jaime@jetstoneconstruction.com Vanessa Wuestewald (877)877-7530 Jerry Towner HOA Election Experts LLC (972)249-8782 info@hoaelectionexperts.com Sunstates Security, LLC jtowner@sunstatessecurity.com David Young (214)569-9172 Dylan Townsend Associa Client Shared Services Center (972)881-7488 david.young@associaonline.com Excel Association Management, Inc. tdtownsend03@aol.com Dawn Young (972)771-1593 Travis Trotter Chandlers Landing Community (972)542-3000 Association Brandon Industries dyoung@chandlerslanding.org ttrotter@brandonindustries.com Daniela Zazueta Tonya Turner-Cole (945)349-6443 (866)473-2573 CDFW Paul Davis Restoration RealManage daniela.z@pauldavis.com ttcole919@gmail.com Brian Zielinski Robyn Varner (281)914-0324 (469)442-7730 Poolsure robynb.varner@gmail.com bzielinski@poolsure.com Gilbert Villalobos (972)689-1207 Harrison Contracting Company gvillalobos@harrisoncontracting.com James Wagoner (972)771-1593 Chandlers Landing Community Association clcapresident@chandlerslanding.org Donna Walker (469)323-0434 donnadunnwalker@yahoo.com Zodi Weller (214)265-6422 Principal Management Group of North Texas zweller@principal-mgmt.com Janiqua Wicks (972)612-2303 VCM, Inc. Janiqua@vcmtexas.com Kristin Wieler (214)625-2455 Chimney Lane Patio Homes HOA kawieler@outlook.com Manning Wilkerson (405)361-6122 Platinum Playgrounds manning@playgroundok.com Greg Williams (512)347-3024 Associa GWilliams@associaonline.com Irma Wilson (469)977-1445 New Standard Management iwilson@newstandardmanagement.com
Nicholas Abair, CMCA, AMS Anthony Hawkins Andrey Pevnev Derek Adam, CMCA Stephen Haydel, CMCA Megan Phillips, CMCA Amine Adnani Steve Hendrix Randy Pickle Amber Altarabulsi Danielle Henry, CMCA Dave Portillo Pamela Andersen-Balash, CMCA, AMS Brendon Herrera Lauren Potter, CMCA, AMS Cinnamon Anderson, CMCA Jacquelyn Hestilow, CMCA Susan Record David Anderson James Hill Joseph Reece Bill Arnold Marcos Hopken Nichole Rice, CMCA, AMS Austin Atwell Kellie Hoskins Dean Riddle Esq. Krystal Barbarito, CMCA, AMS, PCAM Stacey Howard James Robertson Cleo Basham Catherine Ivy, CMCA, AMS Dawn Robinson Roshani Bastola Lori Jones, CMCA, AMS, PCAM Jonathan Rocha Nicole Bates Zoe Kavunder Tracie Ross Justin Bayer Marlo Kelley, CMCA Adam Rothberg Brenda Beltran Robert Kennehan Esmeralda Rubio Shawn Bieber, CMCA Katie Kim Brett Russell Todd Blair Matt Kopchak, CMCA, AMS, PCAM Maria Rust, CMCA Calvin Bogart Matt Kopchak, CMCA, AMS, PCAM Alan Ruth, RS Vic Bosnich, CMCA, AMS, PCAM Sterling Kropp Steve Rutherford Steph Briggs Diana Larson, AMS, PCAM Sherri Schmoekel, PCAM Keith Brookshire Danielle Lascalere, CMCA, AMS Kevin Schoolcraft, CMCA Jose Campos Bethany Laube Morgan Schott, CMCA, AMS Alan Carrette, CMCA, AMS Mary Lightsey, CMCA Andrea Scroggs Taylor Chamberlain Tom Locke Ryan Shields Cody Chapman Monika Loeffler, CMCA, AMS, PCAM Bryan Slaton Jonathan Chatman Veronica Luna Rebekah Small, CMCA, AMS Adam Clark, CMCA, AMS Michael Luzzi Suzanne Smith, CMCA, AMS Ronald Clark Jason Madden Stephanie Smith, CMCA, AMS, PCAM Sean Corcoran Lew Martin James Sowder Eric Corcoran Darla Mathews Hailey Sturdy Lea Crow Jennifer Mayben, CMCA, AMS Thelma Terrell, CMCA, PCAM John Crowley, CMCA, AMS Chad McBeam, RS Michael Thompson Jon Dell’Antonia Timothy McConville, CMCA, AMS, PCAM Amy Tores, CMCA, AMS, PCAM Blair Descourouez Bruce Mcdonald Barbara Toth Brianna Dessaints, CMCA, AMS Dena McHugh Jason Tower Sid Dobraski Alice Jo McKinsey, CMCA, AMS Kaitlin Ulrich, CMCA, AMS Darci Dyer Crissa Michaelis Joy Usih Mathew Eberius, CMCA, AMS Aleah Miles Rhonda van Tassell, CMCA, AMS, PCAM Scott Ehrenberger, CMCA Rosie Morataya, CMCA, AMS Kristen Vartian Ofelia Flores Chris Moulder Jantzen Verastique Brad Fraley Lauren Murphey, CMCA, AMS Roger Voss Cara Freeze Chelsea Nichols, CMCA, AMS Wendy Waldemar-auau Lauren Furtick Jennifer Nichols-Henley Chloe Walter Susan Garrett Justin Norris, CMCA, AMS Nathan Watson, CMCA, AMS, PCAM Susan Garrett Scott North Lori Welsh, CMCA, AMS Ameya Ghate, CMCA Rosalind Olson Jennifer White Thomas Gilliam, CMCA Liliana Olvera, CMCA, AMS Tracy Wolin, CMCA, AMS, PCAM Amanda Glader Shane Ousey, CMCA, AMS Scott Wood Dru Godwin Jerry Palacios Dustin Word Nathan Griffin Karen Palmer, CMCA, AMS, PCAM Brianna Yonkers Alejandro Grijalva Pierette Parker, CMCA Paul Zellar Mary Harris, CMCA, AMS, PCAM David Patterson Georganne Zuppa, CMCA, AMS, PCAM Teresa Harris Lesa Perry
Rejoined Members John Adami Miriam Gomez Audrey Beard, PCAM Michele Hernandez, CMCA Stephanie Benham, CMCA, AMS, PCAM Don Kekstadt, AMS, PCAM Elimaris Calo, CMCA, AMS Margie Maxwell Joey Carona Dean Mcsherry Marie Colon Josh Minton
Ava Mueller, CMCA, AMS Josh Ruppel Kelly Jo Stafford Alex Valdes Esq. Brian Wiedenhoeft
CONTACT | FALL 2025 • 47
MEMBERSHIP
REPORT
New Designations Congratulations to our fellow CAI members who achieved new designations! Mrs. Brittany Loren Maxwell, CMCA Donna Marie Walker, CMCA, AMS Ms. Katy Elizabeth Butler, CMCA Miss Kailey Hope Jordan, CMCA Mr. John Applebury, CMCA Ms. Danielle Henry, CMCA Mr. Ameya Ghate, CMCA Mr. Gregory Lane Corrigan, CMCA Ms. Jane M. Holtz, CMCA, AMS Mrs. Robyn A Gschwend, CMCA, AMS Ms. Kim Weir, CMCA, AMS Donna Marie Walker, CMCA, AMS Ms. Kimberly Simonian, CMCA, AMS Mr. Eusty Hermida, CMCA, AMS Mr. Nathan Watson, CMCA, AMS, PCAM Dawn Sall, CIRMS
CMCA CMCA CMCA CMCA CMCA CMCA CMCA CMCA AMS AMS AMS AMS AMS AMS PCAM CIRMS
***Certified Manager of Community Associations (CMCA®) From CAMICB - “As a CMCA®, you have shown a commitment to your profession by staying informed about current community association issues and holding yourself to a high standard of professional conduct.” ***Association Management Specialist (AMS®) The second level in the career development track for community association managers. The AMS® designation demonstrates a higher level of commitment to your career and the community association industry. An AMS® designation is recommended for managers who want to enhance their career opportunities by increasing their knowledge and expertise. ***Professional Community Association Manager (PCAM®) The pinnacle of community association management. The PCAM designation is the highest professional recognition available nationwide to managers who specialize in community association management. Earn your PCAM and join the elite—the select—the best. Recommended for experienced managers who want to demonstrate advanced skills and knowledge and who wish to be recognized as one of the best and most experienced managers in the nation. ***Community Insurance and Risk Management Specialist (CIRMS®) Community board members are looking for qualified professionals to help them protect their most valuable investments. Obtaining the Community Insurance and Risk Management Specialist (CIRMS®) designation can help instill your client’s confidence in you and assist you in growing your business. The CIRMS designation recognizes a demonstrated high level of competency within the risk management profession. ***Reserve Specialist (RS®) Community associations rely on qualified reserve specialists to assist them in extensive reserve planning to keep their communities running smoothly. Gain the confidence of board members by obtaining the Reserve Specialist® (RS®) designation. The RS designation is awarded to qualified reserve specialists who, through years of specialized experience, can help ensure that community associations prepare their reserve budget as accurately as possible.
48 • CONTACT | FALL 2025
CONTACT | FALL 2025 • 49
14070 Proton Road, Suite 100 Dallas, TX 75244
50 • CONTACT | FALL 2025