Community Contact | Summer 2019

Community

Summer 2019

CONTACT A Resource For Homeowners Associations, Condominiums, Townhomes, and Cooperatives

Featuring:

Coming Together to Preserve and Protect Our Community Watersheds Writing Academy Award Winning Emails

www.dfwcai.org

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406 South Yale Drive Garland, Texas 75042 ClassicConstruction.com 972.437.0909 1 • CONTACT, SUMMER 2019

Community 13

CONTACT How to Fix Common Pool Problems Over the Summer

by Dan Bradford Vice President of Franchise Development, Poolwerx

29

Writing Academy Award Winning Emails

by Rick Abair, CMCA, AMS SBB Management Company

18

The Hidden Costs of Not Protecting Your Pool With Security Cameras

by Amy Dillard

32

22

Irrigation: Troubleshooting 101

By Amanda Griffin President, Outdoor Services, Inc

Upcoming Events Membership Report

34 42

Coming Together to Preserve and Protect Our Community Watersheds

By Greg Blackham, Aquatic Specialist at SOLitude Lake Management

Community Associations Institute is a national, non-profit, membership organization dedicated to the successful creation and operation of community associations. The Dallas/Fort Worth Chapter was established in 1980 to provide support for the North Texas area. Community Contact is published by the Dallas/Fort Worth Chapter of Community Associations Institute and is issued with the understanding that the publisher is not engaged in rendering financial, legal, accounting or other professional services, or be construed as a recommendation for any course of action regarding financial, legal, accounting or other professional services by Community Contact or its authors or advertisers. The services of a competent professional should be sought where professional services are required. The articles appearing in Community Contact do not necessarily reflect the opinion of CAI or the DFW Chapter, and acceptance of advertising does not constitute an endorsement of the products or services.

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All contents of Community Contact are protected by copyright. Reproduction in whole or in part without written permission is expressly prohibited. AAMC, AMS, and PCAM are registered trademarks of Community Associations Institute. CMCA is a registered trademark of the Community Association Managers International Certification Board. Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Use of a term in this publication should not be regarded as affecting the validity of any trademark or service mark.

DFW CAI Chapter President Bruce Crawford, AMS, PCAM

2019 BOARD OF DIRECTORS PRESIDENT Bruce Crawford, AMS, PCAM Insight Association Management, AAMC bcrawford@insightam.com PRESIDENT-ELECT Kevin Cavanaugh Cavanaugh and Company, PLLC kcavanaugh@cavanaughcpas.com VICE PRESIDENT Anne Bernhardt Park Towers Condominium Association anneb972@gmail.com SECRETARY Chris Broach, CMCA, AMS, PCAM SBB Management, Company, AAMC c.broach@sbbmanagement.com DIRECTORS Clayton Hearn Roberts Markel Weinberg Butler Hailey, PC chearn@rmwbhlaw.com John Shaffer john@summitparc.com Worth W. Ross, CMCA, AMS Worth Ross Management Company, AAMC worth@worthross.com

I hope everyone is having a wonderful summer! As you may be aware, the most recent legislative session concluded May 27th.

This session was a successful session in that several bills which would have negatively impacted community associations, did not pass. There were a couple of bills that did pass however, that did not impose unreasonable requirements or restrictions on property owners associations or the community association lifestyle. Please be sure to consult with legal counsel for any action that may be required on behalf of your communities. I would like to take this opportunity to highlight some of the fun and exciting CAI events for you as we enter into the second half of 2019. Please be sure to mark your calendars for all the upcoming CAI events scheduled!

August 22, 2019 - CAI’s Annual Bowling Tournament - Get your bowling gloves and shoes ready for the most popular social event of the year, CAI’s Annual Bowling Tournament! This event will be held on Thursday, August 22 from 5:00-8:00 pm at Bowlmor Dallas. Managers, if you don’t have a team to play on, please contact James Nicholson and he will let you know who has openings.

September 11, 2019 – Keepin’ It Reel DFW/CAI Expo & Trade Show – We are extremely excited to announce Brett Culp, an award-winning documentary filmmaker and founder of the not-for-profit, The Rising Heroes Project, will be speaking at the expo this year. Brett is known for the films Legends of the Knight and Look to the Sky, both of which explore the power of heroic stories and heroic individuals to inspire us to believe in a better tomorrow. His films are featured on Netflix, iTunes, Hulu, and Amazon Prime. Through his groundbreaking documentary work, Brett has pioneered the art of creating “mini-movements” that inspire the super-human spirit in us all. Get ready to re-live some scenes from your favorite movies and television shows. And who knows, you might even run into someone famous!!!

retail | office | mixed-use | multi-family | civic | education healthcare | lodging & hospitality

This year we’ve managed to add even more booths to the show floor making this expo the biggest Expo we’ve ever had! Vendors will be allowed to set up the day before.

October 4, 2019 – Diva’s Cup- Back by popular demand is the Diva’s Cup! This event will be held from 9:00 am – 5:00 pm at the Westdale Hills Golf Course.

November 7,2019 – Loots 4 Boots – This year’s focus will be on collecting monetary donations (which allows the committee to purchase more specific items for care packages), and we will be collecting the following larger items from members each month to deliver to the shelter: August Luncheon – blankets September (at expo) – backpacks, gym bags, carry – all bags October Luncheon – socks/gloves The location for sorting the care packages in November is to be determined.

There are so many great opportunities within our organization to get involved in. On behalf of the current DFW CAI Board of Directors, I cannot thank our committee volunteers enough for all their time and effort in making these events so successful.

MANAGEMENT

If you aren’t receiving email announcements about upcoming events from James Nicholson, please visit the Chapter’s website or our Facebook page (@DFWCAI) for additional information. The Facebook page is another great resource for both Managers and homeowners!

I look forward to seeing many of you at these upcoming events!

Sincerely,

James Nicholson, Chapter Executive Director DFW Community Associations Institute 14070 Proton Road, Suite 100 Dallas, TX 75244-3601 (972) 246-3540 www.dfwcai.org office@dfwcai.org

Bruce D. Crawford, AMS, PCAM

www.cleanscapes.net | info@cleanscapes.net 5 • CONTACT, SUMMER 2019

2019 ANNUAL SPONSORS

THANK YOU TO OUR 2019 ANNUAL SUPER SPONSORS!

Diamond Sponsors

Castle Group CCMC, AAMC CertaPro Painters RTI/Community Management Associates, Inc. “CMA”, AAMC Insight Association Management, AAMC Kilowatt Partners McKenzie Rhody, LLP Neighborhood Management, Inc., AAMC Paul Baker Insurance Agency, Inc. Roberts Markel Weinberg Butler Hailey, PC Texas Disaster Restoration

Gold Sponsors

BB&T Association Services Davis-Dyer-Max, Inc. Yellowstone Landscape Henry Oddo Austin & Fletcher, P.C. Masix Construction Pavecon, Ltd. RealManage Rescon Restoration & Construction

Silver Sponsors

Bob Owens Electric Co., Inc. Cornerstone Association Management Services Excel Association Management, Inc., AAMC Riddle & Williams, PC Union Bank

Bronze Sponsors

Advanced Association Management, Inc. Allegra Marketing Print Mail Canady & Canady, PC Cavanaugh & Company, PLLC Classic Property Management, AAMC Horizon Security Kraftsman Playground and Park Equipment Master Systems Courts SBSA, Inc. Education Sponsors

Platinum Sponsors

ACME Roof Systems, Inc. Alliance Association Bank Benson Kerrane Storz & Nelson Blackmon Mooring / BMS CAT Brightview Landscape Services Five Star Pools Globus Management Group Magnolia Fisheries and Lonestar Fountains Mutual of Omaha Bank Pavement Services Scarbrough, Medlin & Associates SOLitude Lake Management Timothy, DeVolt & Company, P.C.

Education Sponsors

Classic Property Management, AAMC HomeAdvisor RBFCU Southern Botanical

This “Deep In The Heart of Texas” logo recognizes our Business Partners who are a part of all four CAI Texas Chapters.

2019 DFW CAI COMMITTEES Ambassadors of Fun

High Rise Managers Forum

Community Affairs

Magazine

Expo

Membership

Committee Chair: Olivia Hurtado, CMCA

Committee Chair: Wendy Hazlewood

Committee Co-Chairs: Olivia Hurtado, CMCA & Cindy Martin, CMCA, AMS, PCAM

Golf Tournament 6 • CONTACT, SUMMER 2019

Committee Chair: Jeff Higgins

Committee Co-Chairs: Kathy Epperson, PCAM and Matt Kopchak

Committee Chair: Betty Crudden, CMCA, AMS, PCAM

Committee Chair: Cindy Martin, CMCA, AMS, PCAM

Programming

Committee Chair: Beverly Coghlan, CMCA, AMS, PCAM 7 •7CONTACT, SUMMER • CONTACT, WINTER2019 2019

Professional Service in Custom Pools, Outdoor Living, Pool Repair, and Ongoing Maintenance Robert’s Pools offers an entire suite of services surrounding your backyard or commercial pool needs.

Whether you’re interested in getting a new pool to suit your needs and budget, or simply want a care-free maintenance plan for your existing pool, we are here to take care of your every need. Our mission is to provide the best possible service to our customers making pool ownership easy and rewarding!

Customer Service/Accounting/Employment accounting@robertspoolservice.com General Any Questions, Requests, or Concerns rps@robertspoolservice.com After Hours Pool Emergency Line: T: 972.345.2511

455 S. Railroad St. Lewisville, TX 75057 T: 972.436.0360

www.robertspoolservice.com

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People are our passion.

More members of the College of Community Association Lawyers than any other law firm in America Communities are our service.

Gregory S. Cagle Josh Bolen

Lincoln Hobbs*

Curtis S. Ekmark* Scott Carpenter

James Hazlewood

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A Full Service Community Association and Business Law Firm Aggressive Enforcement | General Counsel | Collections | Construction Defects Litigation/Insurance Defense | Free Education | Legislative Advocates

Teamwork is our focus.

Access Your HOA - Anytime, Anywhere

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Accredited Association Management Company

8360 LBJ Freeway, Suite 300 • Dallas, TX 75243 • Phone (972) 960-2800 • Fax (972) 991-6642 www.sbbmanagement.com • emailus@sbbmanagement.com

CCHLaw.com | 877.336.0228 *Not licensed in Texas

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By Dan Bradford Vice President of Franchise Development, Poolwerx

Summer is here and long sunny days mean more residents and guests in swimming pools. Although the pool is refreshing for them, this increases a pool’s maintenance needs.

A pool that is incorrectly maintained can cause discomfort for its users like skin irritation and possibly illness. Another common issue from heavy pool traffic is pool staining and dirty water, which can be costly to reverse. Below are a few issues to keep an eye out for and address immediately.

Cloudy Water This is one of the major problems that can occur with increased swimmers.

Swimmers bring dirt, suntan lotion, skin cells, and other contaminants into the pool. The clarity of the water is a good indication that something is wrong and that some sort of treatment is required.

Swimmer Discomfort Are people leaving the pool with stinging eyes or dry skin and is there a strong odor around the pool? If you’re experiencing any of these, you need help….NOW! Free chlorine can bond with nitrogen from swimmer waste to form chloramines. These are the guilty culprits that cause all the problems above. They can be eliminated by oxidizing or shocking in the correct dosage.

Correct pH As the pH increases above 7, the disinfection properties of chlorine become less effective. As the pH decreases below 7, the disinfection properties of chlorine become more effective. This could lead one to believe that a lower pH would be the route to take, especially over the summer months when pool activity is heavy.

However, the comfort of pool-goers, as well as healthy water, is essential. The pH of the human eye and mucous are 7.4, so this, along with getting the best use of your sanitizer, is the reason why the ideal pH range is between 7.2 and 7.6.

Anyone who is responsible for the maintenance of a swimming pool should regularly ensure that the water is properly disinfected at all times to prevent transmission of infectious diseases, achieve maximum comfort for all swimmers, and maximize the longevity of the pool structure.

The basic principles of maintaining a swimming pool, proper disinfectant levels, pH in the correct range, and sufficient circulation and filtration are scientifically sound and well established.

Clearly, swimming pool maintenance, particularly with increased temperatures and higher traffic, is not for amateurs and no one can deny that pool water chemistry is a demanding science.

At Poolwerx, you can rely on our team of pool technicians when you need a pool inspection, installation, or repair job. We have the tools and expertise to make your pool feel brand new and, most importantly, sparkling and healthy. Visit poolwerx.com to find your nearest Poolwerx location or call 1-800-407-6657 to schedule a service.

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What does it mean to be Board Certified?

“Within the Texas legal community, Board Certification means an attorney has substantial, relevant experience in a select field of law as well as demonstrated, and tested, special competence in that area of law.” - Texas Board of Legal Specialization

103,342 Licensed Attorneys statewide 7,406 TBLS Board Certified® attorneys statewide 266 TBLS Board Certified® Residential Real Estate Attorneys statewide, 9 at RMWBH 32 TBLS Board Certified® Property Owners Association Law Attorneys statewide, 7 at RMWBH

Community.

Well Served.

Knowledge. Expertise. Value.

What Are You Looking For in a Management Company?

When it comes to protecting the value of your neighborhood, consider a company that:

Rick Butler

Marc Markel

Clayton Hearn

Brady Ortego

Sipra Boyd

• Adheres to the highest ethical standards • Possesses an outstanding reputation and more than a quarter century of experience • Employs top-notch, professionally qualified staff • Strives to enhance the appeal and value of your property CMA serves a wide variety of communities including single family, masterplanned communities, condominiums, townhomes, mid-rise, mixed use communities and commercial/retail properties.

Clint Brown

Cliff Davis

Rahila Sultanali

Jane Janecek

Is your attorney board certified? *Statistics courtesy of State Bar of Texas Membership: Attorney Statistical Profile (2018-2019) and Texas Board of Legal Specialization Active Certificicates of Special Competence by Area by Year

Houston | Fort Bend | Austin | Dallas | San Antonio

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Call us at (214) 365-9290 or visit www.rmwbh.com

Founded in 1983, CMA has grown to be one of the largest locally owned management companies in the Metroplex.

Contact: Jean Sloan (972) 943-2848 or visit us online at: www.cmamanagement.com

AAMC

ACCREDITED ASSOCIATION MANAGEMENT COMPANY

Community. Well Served. ©2018 RTI/Community Management Associates, Inc. All rights reserved.

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Unparalleled Property Services

Who We Are Castle Group is the premier choice for Community Management, specializing in serving the finest Condominium and Homeowner Associations.

To learn more about The Castle Difference contact us today at 972-846-0641. www.castlegroup.com/castle-texas 6860 North Dallas Parkway, Suite 200 Plano, TX 75024 info@castlegroup.com

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In recent years more and more HOA communities have opted to have security cameras installed at their pools and recreation areas. This shouldn’t come as a surprise since the prevalence of all security cameras has by some estimates more than quadrupled in the last fifteen years worldwide. This trend is in large part because cameras go unnoticed until serious crimes and events occur, and security camera video is used to help. HOAs are now finding that security cameras at their pools and play areas help in several ways beyond major crimes. In fact there may actually be some hidden costs of not having security cameras around pool areas.

Watching Over an Association’s Largest Asset Communities that have made the investment in swimming pools, cabana areas, and recreational areas know that this is their largest investment. Additionally, pools and play areas account for over half of the monthly operating budget. Because so many pools are situated away from homes in the neighborhood, with some even having their own parking areas, they can become a target for trespassing, vandalism, and criminal activity at night, and inconsiderate and poor judgement during the day.

Surveillance cameras put a spotlight on things people don’t want to have recorded.

So What are The Costs to NOT Having Security Cameras?

The standard pool rules seen posted on large placards at every public pool always prohibit having glass in and around the swimming pool. This isn’t for just the obvious reason that broken glass is extremely dangerous to bare feet, there is also an expense associated with broken glass. If clear glass gets into a swimming pool, it is almost impossible to see. Mark Valls, owner of OnGuard Camera Systems, an Allen based security camera installation company, talks about the cost saving aspects of security cameras. “There are actually a lot of reasons communities justify the financial expense of installing security cameras at their pools,” Valls says. “If broken glass is found near the side of a public swimming pool, and the Home Owner’s Association or Management Company has reason to believe that some of the glass may have found its way into the pool, there is an obligation to drain the pool to ensure that the broken class won’t be stepped on or worse, get into someone’s eyes. Depending on the size and type of pool, draining and cleaning out a pool can cost anywhere from $600 to $2,500, and put the pool out of commission for a few days during the busy summer season. When people know they are on camera, they tend to follow the pool rules a little better.” Having video cameras also provides leverage to collect when homeowners break rules and cause damage. “We have a community in Dallas that leases our cameras because a teenage girl spilled red nail polish on the decking around the pool. Based on witnesses, their HOA Board had a pretty good idea of who it was, but couldn’t prove it. Since they couldn’t hold the homeowners accountable, the community had to absorb the costs of re-doing the decking. This one incident was a major factor in them calling us to install security cameras at their pool. They wanted to be able to have video evidence to provide if this type of incident ever happened again.”

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Many porter and cleaning services will assess an extra charge if additional cleaning is needed after pool parties when people don’t pick up after themselves, or if they have to fish pool furniture and trash out of pools. “We had a customer in Frisco that had a group of people jump the fence of the pool and leave pizza boxes and drink cans everywhere. Of course most of it ended up in the pool, which they had to pay someone to clean up. For them, that was the last straw, and they called us out to install surveillance cameras.” Communities are also becoming proactive to deter theft and vandalism. “We have a new customer in Fort Worth that just built a beautiful new pool and clubhouse facility. They had us bring in our cameras because they wanted to take precautions against having their new furniture and AV equipment stolen,” Valls said.

The Concern for Privacy Of course around a swimming pool, privacy is always a consideration, and surveillance cameras can have the perception of running counter to that. Security companies are looking for ways to strike a balance between security and privacy.

“Swimming pools are public places but people still wonder who’s watching them on the security cameras. The reality is that most HOA swimming pool cameras are not monitored, meaning there is not someone actually watching the video in real time. The video is recorded and preserved, but reviewed only in the case of a significant incident.

Our system records over old video after about a month, so nearly all of the video will never be seen,” Valls explained. He went on to say, “Different security companies

approach things differently, but we don’t use cloud storage so it eliminates another possible security failure point.”

Costs and Considerations Commercial grade security camera systems have in the past sounded like an expensive proposition for HOAs to take on, so security companies around the Metroplex have become creative in terms of how they approach the cost burden.

“We get it - HOA communities don’t want to have a large capital spend on security cameras that will dip into their reserve, or have them consider raising dues to pay for cameras, so our company provides a lease program. It’s become our most popular package with HOAs because it gets around a large cash outlay, and we take away the headaches of upkeep and maintenance. Although we still offer systems for purchase, the lease program has changed our business, because now having security cameras at pools and rec areas is affordable.”

Association members are constantly juggling costs and benefits when deciding where to spend their resources. Security cameras are quickly becoming a necessity rather than a luxury in our everyday lives. The good news is that as the need to appropriate funding in this area rises, new options are appearing to bring down the cost to local communities. And many communities find the peace of mind that comes with security is priceless.

Mark Valls is the owner of OnGuard Cameras Systems Mark can be reached at mark@onguardcamerasystems.com or at 1-844-314-2233

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WATER & FLOOD DAMAGE RESTORATION SE WAGE CLE ANUP FIRE / SMOKE RESTORATION MOLD & A SBESTOS REMEDIATION CRIME SCENE / TRAUMA CLE AN-UP

2270 Springlake Rd. Ste 400 Farmers Branch, TX 75234 (214)227-7530 • (214)989-7674 skern@texasdisasterrestoration.com

TexasDisasterRestoration.com 20 • CONTACT, SUMMER 2019

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Irrigation: Troubleshooting 101

By Amanda Griffin President, Outdoor Services, Inc. The sprinkler system is one of the least examined yet potentially expensive systems in a home or on an HOA property. There are several reasons why taking a look at the system can save you money and future headache.

Two major types of troubleshooting will be covered in this article: troubleshooting for a problem with the system, and troubleshooting for reducing water usage.

How do you know when troubleshooting is necessary? Anytime the system is not working like it used to, or anytime changes in landscape occur, or water bills leap.

There is no harm in proactively checking your sprinkler system, or having a licensed professional do that for you.

Troubleshooting for problems Problems with sprinkler systems typically fall within two areas of concern. The first concern is the system simply won’t run. When this happens, put on your Sherlock Holmes cap, and eliminate everything that isn’t the problem. Follow this order: 1. Confirm the easy stuff a. Does the controller have power? Check the plug by plugging in a hair

dryer or some other appliance that you know works. b. Does the system have water? Check the water meter and double

check the valve to make certain the water wasn’t inadvertently turned

off.

2. If both of the above are in order, check the controller again. a. Are the time and date correct? Power loss can make schedules be off

kilter. b. Check the schedule. Are the water days what you think they are? Are

they following your city’s regulations? c. Will no zones run, or just one zone or a couple? One zone not running could indicate a failed valve or cut zone wire. All or several

zones not running indicates a cut common wire. Check any areas where digging, fence repair, dog watch fence installation, or any soil disruption has occurred for broken wires.

3. Have a leak? Follow these steps to identify the problem a. Does the leak flow all of the time, or just when a particular zone is

running? This means the difference between a mainline leak (leaking

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all the time) and a lateral line leak (runs only when that zone valve is actuated). Both are emergencies, but if it is a mainline leak and your system is not equipped with a shutoff valve, call a licensed irrigator right away. b. Is an emitter off? Lawn mowers and edgers can nick a nozzle, cut a dripine, or break a head at the bottom connection. Components can also be broken by bikes or skateboards, dog leashes, or being run over along driveways. Sometimes the part can be reattached but more times than not it will have to be replaced. Requesting swing joints on all repairs can make future problems less likely, particularly in high traffic (foot or vehicular) areas.

4. Really dry spot? Sometimes this indicates a leak as well. It sounds counterintuitive, but if a head or pipe is broken on the same zone on the other end of a flower bed, water follows the path of least resistance, which can cost pressure on the other end of the zone. Turn on that zone to check that every emitter is working consistently.

5. Know when to call in back-up—once you find the issue, hire only a licensed irrigator to make the repair. Having a technician you know and trust in advance will help. He or she should offer proactive service while they are on-site by checking the whole system for other issues while they are there making your repair. Ask questions about your watering schedule, and learn how to run your controller.

Troubleshooting for reducing water usage Most property owners never see their irrigation systems run, and their only indication that there is a problem is suffering landscape, or a high water bill. Here are some troubleshooting steps that can be taken to ensure water use is appropriate for your landscape.

1. Check the meter first. Almost all meters have a leak indicator. This is typically a small arrow or triangle meter located in the screen of the water meter.

Confirm there is not water running in the house (washing machine, dishwasher, etc.) and check the leak indicator. If it is moving, there is a water leak somewhere.

2. Bills creeping up each year? Municipalities are increasing water rates year after year. If no maintenance has been done other than repairing breaks in several years, your system could be wasting water. Running each zone periodically, at least seasonally (recommended monthly), will show if there are broken components, mismatched coverage, or needed improvements. a. Check the schedule. As plants in the landscape have active growing times of the year as well as dormant months, so your irrigation schedule should “change with the times”. Ideally, you or your yard guy should be adjusting your sprinkler schedule way down as it gets colder and up as spring and summer arrive. Not sure what to do? Check www. watermyyard.org for weekly updates about watering. b. Has your landscape changed? Anytime changes occur in the landscape such as new sidewalks, expanding flower beds, or new plantings, irrigation should be moved and changed to match the new layout.

This will help ensure that the right water is being applied to the right plants, and that nothing was damaged during the project. A good rule of thumb is to budget 20% of the total landscape project price to irrigation changes. c. Taken care of all of the above and still unhappy with your water bill?

Take a look at these items or get professional licensed help to upgrade to conservation technology. i. Pressure issues - irrigation components are designed to perform efficiently under a specific range of pressures. Once this pressure is exceeded, water use rises exponentially. To exacerbate pressure issues, cities ramp pressures seasonally to be able to keep up with increased demand. Contact a licensed irrigator to test your head pressure and prescribe possible solutions. ii. New nozzles - if the nozzles on your sprinkler heads are more than a few years old, it is likely that more efficient nozzles are available to increase uniformity, repair design inefficiencies, or control the pattern better to increase overall efficiency. iii. New heads - Sprinkler heads typically carry a 5-year warranty. After 5 years, the rubber in the head’s seal begin to breakdown due to sun damage and chemical exposure. Once the seals begin to weaken, water can leak at the base of the head every time the zone runs. iv. Upgraded heads - if your property has sloped areas, or if you have excessive pressure, upgrading to pressure regulated or check valve equipped heads can dial back water waste.

Smart controller - new technology allows controllers to have webbased remote access, automatic adjustments based on the weather, and other water conserving features. Upgrading to a new controller can save money and water by watering on a more precise schedule, improving landscape and using less water. vi. Drip - converting bed areas to drip irrigation can eliminate overspray on windows and hardscapes and once properly scheduled, is the most efficient way to water, delivering water to the soil profile and not overhead where it can be susceptible to blowing away in the wind, deflection, or over spraying on other areas. vii. Landscape choice and soil conditions - the changing nature of water in Texas has caused many citizens to look at their plant choice for conservative water use. As existing landscapes approach the end of their lives, consider replacing with less water thirsty plants. In addition to plant choices, the condition and quality of soils are key in water retention and usage. Eliminating salt based synthetic chemicals and adding organic matter such as compost to feed microorganisms in the soil will help build a healthy soil that will be more disease resistant, retain more water, and encourage healthy root growth. viii. Mulch - keeping planting beds insulated with at least 2 inches of twice shredded, hardwood mulch, helps retain water, reduce evaporation, and shades root zones. Have 3 inches installed in the spring, taking care not to choke the crown of plants, so even if a small layer gets blown away through maintenance, your beds will still be insulated from the heat. v.

Amanda Griffin is President of Smart Outdoor Services, based in Garland, Texas and serving the greater DFW area. Smart Outdoor Services specializes in outdoor water management for HOA common property and water education for residents, to cultivate water intelligence and protect landscape investments everywhere. Save water, save money, smart. www.save-both.com.

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PAINTING. QUALITY. PEACE OF MIND. Focused on the requirements of your property or business, consider CertaPro Painters® as part of your capital improvement plan.

Kevin Adkins CedarHill-Seagoville, TX 972-349-9519 CedarHill-Seagoville.certapro.com Gary & Tina Barton Far North TX 972-965-9565 McKinney.certapro.com Gerald Bushong Weatherford/Granbury, TX 817-406-0090 Weatherford.certapro.com Christy Crookes Arlington/Mansfield, TX 469-672-5159 South-Arlington-TX.certapro.com Rich Freddo Lewisville/Flower Mound, TX 972-280-0608 Flowermound.certapro.com Each CertaPro Painters® business is independently owned and operated.

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Don Lenehan Richardson, TX 972-561-0183 Richardson.certapro.com Tyler & Tammy Mancuso Rockwall, TX 469-264-7545 Rockwall.certapro.com Robert Pace Plano/Murphy/The Colony, TX 972-208-8500 Plano.certapro.com Clark Penfold North Central Dallas, TX 214-796-1370 Central-Dallas.certapro.com Terry Plemons Southlake, TX 817-377-9018 Southlake.certapro.com Jon Ragsdale North Fort Worth-Arlington, TX 817-652-4000 Fortworth.certapro.com

We Do Painting. You Do Life.™

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Call the Commercial Insurance Specialist Today!

Paul Baker Insurance Agency, Inc. Specializing in insurance for community associations of all sizes throughout Texas for 55 years.

DISCOVER THE NEIGHBORHOOD DIFFERENCE NMI is an Accredited Association Management Company that has been expertly managing a variety of community associations, including master planned, single family, condos and townhomes, in the DallasFort Worth metroplex for nearly two decades.

We are dedicated to building better communities!

NeighborhoodManagement.com NMI@NeighborhoodManagement.com Beverly Coghlan, CMCA, AMS, PCAM Beverly@nmitx.com 972.359.1548 26 • CONTACT, SUMMER 2019

4 Master Policies 4 D&O 4 Commercial Umbrellas 4 Fidelity Bonds 4 24-hour Claims Service 4 CAI Member

4 Personal Lines program home, auto, life, health and umbrella coverages 4 Condo unit owners and renters coverage available 4 Vendor referrals on request

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Residence 27 • CONTACT, SUMMER 2019 (972) 475-8261

By Rick Abair, CMCA, AMS SBB Management Company While trying to keep with the theme of KEEPIN’ IT REEL, I found a movie that ties in with this article, well kind of: YOU’VE GOT MAIL! Now, truth be told, writing effective and efficient emails won’t result in a romantic relationship as in the movie, however, your recipients may actually fall in love with your efficient and effective use of email. You as the sender may also love the results that you receive from quicker responses and decisions. Here are a few tips to use when You’ve Got Mail or You Send Mail:

Lights, Camera, Action!

Scene 1- Emotion Remember the scene where the actor was trying to say one thing but others interpreted the message differently? This is where the drama really intensifies, right?

Emails are also easily misinterpreted so you need to keep them drama free. When emails become dramatic, cut the scene by putting away the keyboard and picking up the phone. Audience Tears Up with Happiness.

Scene 2- Subject In this scene, your audience must understand your clarity and purpose. The subject line is the perfect actor’s tool for this. Use words such as; INFO, ACTION, VOTE, DECISION or SIGN, in your subject lines so the recipient(s) clearly understands the subject and what you are asking of them. Also remember, use only one topic per email. Your audience will love this since it’s much easier to search for. Slow Clap Begins.

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Scene 3- Clarity Rambling monologues are for bad actors so stick to your detailed script.

To ensure that your message is clear, include the five W’s: Who, What, When, Where, and Why. Doing so will provide the most important information to your audience. Rousing Applause.

Scene 4- The Devil Wears Prada Wait, that’s a different movie! What I meant was, the Devil is in the Details. Your performance can end up on the Razzies or on the Academy Awards. Ensure your star on the Walk of Fame by creating emails with correct spelling and grammar. Set up Spell Check and use Grammarly (program) to automatically check your emails before they are sent. Standing Ovation.

The Final Scene- Anti-Piracy Warning Before hitting the Send Button, think of the content of your email as “Do Not Duplicate” or better yet as, “Exhibit A”. Once you hit send you can’t be sure that someone won’t forward your email. In this case, no FBI warning (like on the movies) will save you. Fade to Black.

ON BEHALF OF THE ACADEMY, CONGRATULATIONS, YOU ARE NOW A STAR!

29 • CONTACT, SUMMER 2019

WHAT WE DO • Structural • Building Envelope • Grading & Drainage • Mechanical, Electrical & Plumbing • Roofing (all roof types) • Insurance Restoration (fire, water & wind) • Masonry (stucco, stone & brick) • Perimeter Walls • New Builds • Tenant Improvement • Multi-Family • Commercial • Construction Management • Consulting

1918 University Business Drive Suite 511 McKinney, TX 75071

214.274.7505 ellis@masixconstruction.com www.masix.net

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31 • CONTACT, SUMMER 2019

Coming Together to Preserve and Protect Our Community Watersheds

By Greg Blackham, Aquatic Specialist at SOLitude Lake Management

Did you know that everyone on this planet lives in a watershed? A watershed, defined, is any amount of land that collects water through precipitation and transports it to a common outlet. That common outlet could be a stream, river, reservoir, lake or even a large bay like the Galveston Bay. A watershed is simply a term used to describe a transitional downhill area that water collects and flows through to reach its destination, including groundwater. The topography of the land, through elevated ridges, outlines the edge of each watershed, and small subwatersheds can combine to form larger watersheds. Everything we do affects our watershed and our watershed affects the quality of all life within it and beyond, which makes it critically important to understand our impact on surrounding waterbodies.

Water traveling through the watershed is altered in numerous ways throughout its journey. Surface runoff, creeks and ditches pick up all types of organic and inorganic materials. Harmful pollutants, like chemicals, fertilizers and waste are transported into streams and waterbodies throughout the entire watershed, negatively impacting all life along the way. Nutrient pollution, primarily by phosphorous and nitrogen, can disrupt natural life cycles and bio-diversity in every habitat that they touch by fueling the growth of nuisance aquatic weeds and 32 • CONTACT, SUMMER 2019

algae that the ecosystem cannot naturally manage. For example, cyanobacteria, commonly referred to as blue-green algae, thrive on phosphorous-rich water and can form harmful, potentially-toxic blooms that can endanger wildlife, pets and humans. Exposure to Cyanobacteria has been linked to the development of degenerative diseases like ALS, Alzheimer’s and Parkinson’s disease.

Prior to heavy urban development and widespread industrialization, nature was able to clean and filter water through a long and stable process. Through soil infiltration, plant transpiration and evaporation, water was purified sufficiently to achieve a lasting balance. Development disrupts the process through soil removal, compaction and the addition of acres of hard, impervious surfaces that increase water velocities and erosive forces. As the world continues to develop, so has our understanding of this delicate balance. We have learned that we can manage surface water at various stages in its cycle, including each pond and lake along its journey, to make it much less disruptive when it enters into our rivers, reservoirs and bays.

We have also learned that we have many opportunities to intercept and mitigate nutrient pollution long before it becomes catastrophic to our most precious resources, sanctuaries and livelihood through stormwater management techniques and facilities.

Stormwater Management: Proactive stormwater management techniques can help improve the health of a community watershed and the beauty of the surrounding ecosystem.

Lakes and ponds are one of the most critical points of interception in our watershed because they exist at locations where a lot of water is contained in a relatively small area and the speed of discharge can be regulated. These points offer the best opportunity to remove excess nutrients and sediment from the water with a large array of methods, including aeration, nutrient mitigation products, organic waste removal, biological augmentation (beneficial bacteria infusion), invasive species management, and sediment settling.

Though extremely effective, sustainable lake and pond management is not the only way to proactively improve the output of our watershed. The following cultural practices can also prevent a lot of nutrient pollution and chemical translocation before impurities even have a chance to leave the community: •

Use fertilizer without phosphorous and avoid over-fertilizing. Different types of fertilizer serve different purposes, so be sure to follow the directions on the label for safe and proper application.

•

Regularly rake and bag leaves, lawn clippings and organic waste to prevent them from flowing in to stormwater facilities and over-burdening pipes and conduits.

•

Use environmentally-friendly detergents and cleaners when washing vehicles and pressure-washing houses. Look for soaps that are formulated to be biodegradable.

•

Create landscaping swales (natural filtering systems) around storm drains and impervious surfaces to prevent erosion and help intercept water. Native flowering vegetation, pebbles and river rocks serve as excellent infiltration media when lined along walkways, driveways and stormwater facilities.

•

Deter pets and geese from entering waterbodies. An adult Canada goose can produce up to 2 pounds of droppings each day, which may significantly increase nutrient levels in a short period of time.

•

Improve lawncare and community gardening practices by planting vegetative buffers to help decrease soil and nutrient run-off.

It cannot be overstated how much watershed management determines the quality of life and the balance of nature. From direct impacts on crabbing, fishing and farming yields to property value, outdoor recreation and flood damage, watershed effects and consequences really are A to Z. Everyone should consider themselves a steward of water (and the environment in general). Improving the water quality of nearby lakes, ponds, rivers and streams will go a long way in protecting regional assets and local wildlife—not to mention all the unseen positive effects down the road and into the future.

Greg Blackham is an Aquatic Specialist with SOLitude Lake Management, an environmental firm specializing in sustainable lake, pond, wetland and fisheries management solutions. Learn more about this topic at www. solitudelakemanagement.com/knowledge.

33 • CONTACT, SUMMER 2019

Upcoming Events 2019 2019 August Members Luncheon Gallup Certified Strengths Coach, Brent O’Bannon reveals his strengths coaching system, chalked full of success stories, celebrity case studies, and personal examples from over 27,000 hours of strengths based coaching.

August 14, 2019 | 11:30 AM

Bowling Tournament Get away from the Texas heat, and join us inside for our Annual Bowling Tournament! One of the most well-attended and anticipated social events of the year!!!

August 22, 2019 | 5:00 PM

SUMMER FALL 2019 DFW-CAI Expo and Tradeshow Keepin’ It Real!

September 11, 2019 | 8:00 AM

Upcoming National Events 2019 2019 Large-Scale Managers Workshop Large-scale managers will gather to share their best ideas and practices, garner new information at specialized educational sessions and hands on tours at multiple communities. Tours will showcase community best practices.

September 11, 2019 | 2:00 PM

2019 CEO-MC Retreat The CEO-MC Retreat is the premier executive education program for CEOs and senior executives in community association management companies.

October 02, 2019 | 12:00 PM

There is help for your homeowners association!

The Dallas/Ft. Worth Chapter of the Community Associations Institute (CAI) has partnered with the other Texas chapters of CAI to launch the free HOA Hotline - a resource for homeowners and board members owning homes/units in condominium, townhome and subdivision community associations and have questions about the operations of their association.

The Hotline is staffed with local non-attorney experts knowledgeable in community association best practices. Please contact the hotline by filling out the form at www.dfwcai.org/hoa_hotline. If you prefer a response by phone, calls will only be made during normal business hours.

We urge homeowners to take advantage of this FREE resource. After all, isn’t it better to resolve issues quickly and reasonably now before they get out of hand later?

**Please note, the HOA Hotline panel, as well as CAI Staff will NOT give out legal advice. If seeking legal help, please contact the appropriate attorney, or legal service. LegalLine is an anonymous, free legal service, provided by the Dallas Bar Association. It is held on the second and third Wednesday of every month, from 5:30pm - 7:30pm. To reach a volunteer attorney call (214)220-7476. This program is by telephone only. There are Spanish-speaking attorneys when available.

Also, for a listing of some helpful CAI member attorneys skilled in HOA law, please visit www.dfwcai.org/attorneys.

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35 • CONTACT, SUMMER 2019 6

BRING YOUR POND Service that sets the industry standard TO LIFE! since 1991

Magazine How Do I Submit An ArƟcle?

The DFW Chapter welcomes ar�cles! If you have an ar�cle that you believe would be important to our membership, you can send it directly to the DFW Chapter by e-mailing office@dfwcai.org.

Ar�cles can range anywhere from 700 words to several thousand words. We prefer that they be submi�ed in Word format. If you have pictures that accompany the ar�cle, please send them as a�achments instead of inside the body of the ar�cle.

Ar�cles should be informa�ve in nature. You are welcome to provide a brief bio about the speaker, your company or community, along with contact informa�on for inclusion at the end of the ar�cle.

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Ar�cles and adver�sements are accepted un�l the middle of the month prior to publica�on. Contact is produced every quarter, in March, June, September, and December, so we would need your ar�cle or adver�sement no later than February 15, May 15, August 15, and November 15 to ensure inclusion in the upcoming magazine.

Contact is mailed to over 500+ ac�ve members each quarter.

How Do I AdverƟse?

972.724.0071

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PosiƟoning of adverƟsing is at the sole discreƟon of the Editor. Preferred posiƟons may be available—inquire for availability and price. CancellaƟons or changes of orders are not accepted aŌer the closing date. If proofs are not furnished, reproducƟons and registraƟon quality is at the adverƟser’s risk. AdverƟser and adverƟsing agency assumes liability for all content including text representaƟon and illustraƟons of adverƟsements printed and also assumes responsibility for any claims arising there from made against the publisher. The publisher reserves the right to reject any adverƟsing contract or inserƟon for any reason.

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5

37 • CONTACT, SUMMER 2019 6

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Personal Attention.

Proven Results for HOAs. For over two decades, Henry, Oddo, Austin & Fletcher, P.C. has provided clients throughout Texas with trusted counsel. Their experience related to homeowners associations is unmatched – providing guidance, leadership and oversight to community associations. Their attorneys have experience resolving disputes and advising homeowners associations on legal issues.

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Assist developers with drafting governing documents Advise boards on governance and collection issues Assist boards in enforcing bylaws and covenants Attend association meetings to provide explanations of the association’s rights and responsibilities, to help maintain rules of order, and to address issues of concern to members and directors Assist boards in interpreting governing documents

Draft revisions to association governing documents to clarify issues of governance Work with boards and management companies in dealing with property owners Cost effective and creative debt collection methods leading to revenue recovery Active participation and support of Texas Community Association Advocates (TCAA) and Community Associations Institute (CAI)

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Vinay B. Patel - Shareholder vpatel@hoaf.com

1700 Pacific Avenue, Suite 2700, Dallas, Texas 75201 | (214) 658-1900 | www.hoaf.com

40 • CONTACT, SUMMER 2019

MEMBERSHIP

REPORT

MEMBERSHIP

New Memberships Amanda Hernandez Neighborhood Management, Inc. (972)359-1548 (173) ahernandez@nmitx.com Manager Membership

Mr. Mathew J. Eberius CCMC (469)246-3509 meberius@ccmcnet.com Manager Membership

Casey Travis Goodwin & Company of Texas (214)445-2723 Casey.travis@goodwintx.com Manager Membership

Mr. William Pierce Terry FirstService Residential (214)880-2300 will.terry@fsresidential.com Manager Membership

Mandy Lynn Sutherland Neighborhood Management, Inc. (972)359-1548 (160) msutherland@nmitx.com Manager Membership

Mrs. Christina Marie Fountain (972)359-1548 (169) cfountain@nmitx.com Manager Membership

Meredith Winningham Crest Exteriors, LLC (972)675-7663 meredith@crestroof.com Business Partners Miss Jason S Smith SRS Distribution (979)220-5197 jsmith@srsdistribution.com Business Partners Mr. Billy Mitchell LSDG Roofing & Construction (469)450-6351 (101) Billy@lsdgllc.com Business Partners Mr. Brandon Norman RTI/Community Management Associates, Inc. (214)675-5171 bpnorman@me.com Manager Membership Mr. Jason Bryan Superior Landscapes (972)482-0446 jbryan@superiorlandscapes.biz Business Partners Mr. John Utley Insight Association Management Company (214)694-1315 J-Utley@hotmail.com Manager Membership Mr. Kevin Alexander Meza Classic Property Management (682)597-0801 alexandermeza@classicpm.com Manager Membership Mr. Kirt Jason Linington Linear Roofing & General Contractors LLC (469)268-4091 kirtl@linearroofing.com Business Partners

42 • CONTACT, SUMMER 2019

REPORT

New Designations Yuliana Mccallister Goodwin & Company of Texas (214)725-7420 yuliana.mccallister@goodwintx.com Manager Membership

Jeremy Mayes, CMCA 4/2/2019 CCMC CMCA Mr. Anthoney J. Martinez, II, CMCA 6/20/2019 CCMC CMCA Mrs. Katy Ann Metcalfe, CMCA 4/11/2019 Goddard Management, LLC CMCA Ms. Brandy Adams, CMCA 4/5/2019 FirstService Residential CMCA Ms. Lois Ann Bray, CMCA, AMS 5/29/2019 RTI/Community Management Associates, Inc. AMS

Congratulations to those members who have achieved designations!

Mrs. Katy Ann Metcalfe, CMCA Goddard Management, LLC 972-920-5474 kmgoddard@att.net Manager Membership Ms. Andrea Moore HomeWiseDocs.com (866)925-5004 productdevelopment@homewisedocs.com Chapter NATL Ms. Barbra Fliege P. Bluffs Homeowner’s Association Inc barbrafliege@gmail.com Volunteer Leader Ms. Carla Jara Home Team Roofing, Inc (214)293-3070 carla@hometeamroofing.com Business Partners

Renewed Members Mr. Bill White Mr. Jody Waggoner Mr. Matt Woytek, RS Mr. Nathan Watson, CMCA Mrs. Laurie Knight Tinsley, CMCA, AMS, PCAM Mrs. Nicole Zaitoon Ms. Kaye Welch

Rejoined Members Mr. Dan Schulze Mr. Israel Munoz, CMCA Mr. James Tobey Mr. Jeff Higgins Mr. Joshua Timothy Barnes, CMCA, AMS Ms. April Lynn Tuey, CMCA, AMS, PCAM Ms. Jamie M Patterson, CMCA Ms. Jennifer Dewolfe Ms. Katie Ward, CMCA Ms. Susan Ward-Freeman

Ms. Frannie Howard Robson Ranch Villas No.1 (918)519-5700 joeandfrannie@juno.com Volunteer Leader Ms. Megan Comstock P. Bluffs Homeowner’s Association Inc mfcomstock@gmail.com Volunteer Leader Ms. Myehsa Applewhite P. Bluffs Homeowner’s Association Inc myeshaapplewhite@hotmail.com Volunteer Leader Natalie Thomas Rockstar Residential (214)998-2255 nthomas@rockstarres.com Manager Membership Robert Wade Erickson (214)392-3981 roberte@dbu.edu Manager Membership 43 • CONTACT, SUMMER 2019

52 • CONTACT, SPRING 2019

45 • CONTACT, SUMMER 2019

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Olivia Hurtado, CMCA Vice President 214-717-2718 866-800-4656 ext.7567 olivia.hurtado@mutualofomahabank.com

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