Fall 2019 CONTACT Community www.dfwcai.org A Resource For Homeowners Associations, Condominiums, Townhomes, and Cooperatives *Understanding Private Property Towing in Texas *Efficient Association Audits *2020 CAI Awards Gala!
1 • CONTACT, FALL 2019 Protecting your largest investment and your peace of mind for years to come? accepted.ChallengeSecureyourcommunity’sfuturewith national resources and local expertise. The most successful associations know that fair governance, responsible budgeting and community maintenance are the cornerstone of sound community management because they understand that focusing on these core initiatives is vital to protecting—and even raising—the value of their largest investment: their home. It takes more than just a provider to deliver the core services and customized solutions necessary to keep a community functioning at the highest level – it takes an experienced partner. Associa’s national resources and local expertise have uniquely positioned us to help you accomplish your community’s goals. Top-tier management, bulletproof finances, comprehensive maintenance and a customizable menu of additional services ensure your community thrives, and our local, qualified team members are committed to being your trusted advisors every step of the way. You deserve a team that has seen it all and is ready to help your community achieve its vision. Associa is up for the challenge. CONTACT US TODAY! www.associaonline.com Delivering unsurpassed management and lifestyle services to communities worldwide. 12700 Park Central Drive, Suite 600 Dallas, TX 214.368.403075251 9001 Airport Freeway, Suite 450 North Richland Hills, TX 817.451.730076180
be regarded as affecting the validity of any trademark or service mark. 2 • CONTACT, FALL 2019 CONTACT Community Understanding11.5StepsforWinterizingYourMultifamilyUnitsPrivatePropertyTowinginTexas 1612Efficient Association Audits 23 Community Spirit 27 The Weather Outside is Frightful... 28 Secrets of an Effective...Maintenance Committee 30 Member News 34 FallPetWastePickup 39 Calendar of Events -------------------------------------------------- 40 Membership Report ------------------------------------------------ 42 2020 Awards Gala; Save the Date -------------------------------- 44
International Certification
Community Associations Institute is a national, non-profit, membership organization dedicated to the successful creation and operation of community associations. The Dallas/Fort Worth Chapter was established in 1980 to provide support for the North Texas area. Community Contact is published by the Dallas/Fort Worth Chapter of Community Associations Institute and is issued with the understanding that the publisher is not engaged in rendering financial, legal, accounting or other professional services, or be construed as a recommendation for any course of action regarding financial, legal, accounting or other professional services by Community Contact or its authors or advertisers. The services of a competent professional should be sought where professional services are required. The articles appearing in Community Contact do not necessarily reflect the opinion of CAI or the DFW Chapter, and acceptance of advertising does not constitute an endorsement of the products or services. All contents of Community Contact are protected by copyright. Reproduction in whole or in part without written permission is expressly prohibited. AAMC, AMS, and PCAM are registered trademarks of Community Associations Institute. CMCA is a registered trademark of the Community Association Managers Board. Many of the designations used by their are claimed Use not
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www.robertspoolservice.comT:Afterrps@robertspoolservice.comAnyGeneralaccounting@robertspoolservice.comCustomerrewarding!Service/Accounting/EmploymentQuestions,Requests,orConcernsHoursPoolEmergencyLine:972.345.2511 455 S. Railroad St. Lewisville, TX 75057
972.436.0360
2019 DFW CAI Chapter President Bruce Crawford, AMS, PCAM
BrucePRESIDENTCrawford, AMS, PCAM Insight Association Management, AAMC RobertsClaytonDIRECTORSc.broach@sbbmanagement.comSBBChrisSECRETARYanneb972@gmail.comParkAnneVICEkcavanaugh@cavanaughcpas.comCavanaughKevinPRESIDENT-ELECTbcrawford@insightam.comCavanaughandCompany,PLLCPRESIDENTBernhardtTowersCondominiumAssociationBroach,CMCA,AMS,PCAMManagement,Company,AAMCHearnMarkelWeinbergButlerHailey, PC www.dfwcai.org(972)Dallas,14070DFWJamesworth@worthross.comWorthWortholivia.hurtado@mutualofomahabank.comMutualOliviajohn@summitparc.comJohnchearn@rmwbhlaw.comShafferHurtado,CMCAofOmahaBankW.Ross,CMCA,AMSRossManagementCompany,AAMCNicholson,ChapterExecutiveDirectorCommunityAssociationsInstituteProtonRoad,Suite100TX75244-3601246-3540 office@dfwcai.org 2019 BOARD OF MANAGEMENTDIRECTORS
As my tenure being the 2019 Board President comes to an end, I find myself reflecting on the numerous ways our local chapter has volunteered both time and energy in giving back not only to CAI, but also to the community. As we bring this year to a close, there’s no signs of this generosity slowing down. In November, we received an abundance of support for our Loots 4 Boots event. Together, our chapter donated 400 care packages for homeless veterans through the Homeless Veterans Service of Dallas. The giving continued during the annual legal update as nearly 250 members donated 1,200 pounds of canned food items for the North Texas Food Bank. December is quickly approaching as we get ready for our annual Toy Drive. The Dallas Forth/Worth Chapter members provide a level of graciousness and selflessness that I am so proud to be affiliated with. In 2020, I want to give back to our chapter members and provide you with the opportunity to be recognized not only for your volunteerism, but for your hard work day in and day out. Next year the Dallas Forth/ Worth Chapter will be hosting our first ever CAI Awards Gala. For the last month, local CAI members were given the ability to nominate other members for the following categories: Community of the Year Newcomer Community Manager of the Year Community Manager of the Year Lifestyle Director of the Year Business Manager of the Year Management Company of the Year Chapter Volunteer of the Year Chapter Rising Star Community Spirit Award Supporting Staff member of the Year I look forward seeing all of our nominees at the Awards Gala during the Awards Ceremony on March 14, 2020 at The Renaissance Addison! I thank you all for allowing me to serve you as president over the last year and welcome Kevin Cavanaugh as the 2020 Chapter President. It has been an honor, a joy, and an experience that I will always cherish. I have met many new vendors and members, made many new friends, and enjoyed it to the fullest. Have a happy holiday season and a peaceful and prosperous New Year!
5 • CONTACT, FALL 2019
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Education Sponsors Education Sponsors
Timothy, DeVolt & Company, P.C.
2019 DFW CAI COMMITTEES
Kraftsman Playground and Park Equipment
Gold Sponsors
This “Deep In The Heart of Texas” logo recognizes our Business Partners who are apart of all four CAI Texas Chapters.
Canady & Canady, PC Cavanaugh & Company, PLLC Classic Property Management, AAMC Horizon Security
Texas Disaster Restoration Platinum Sponsors
Allegra Marketing Print Mail
2019
Castle Group
BB&T Association YellowstoneDavis-Dyer-Max,ServicesInc.Landscape
Cornerstone Association Management Services Excel Association Management, Inc., AAMC Riddle & Williams, PC Union Bank Bronze Sponsors
Master Systems Courts SBSA, Inc.
RTI/Community Management Associates, Inc. “CMA”, AAMC
CCMC, AAMC CertaPro Painters
2019 ANNUAL
Diamond Sponsors
Mutual of Omaha Bank Pavement Services
ACME Roof Systems, Inc.
Advanced Association Management, Inc.
7 • CONTACT, FALL 2019
Paul Baker Insurance Agency, Inc.
7 • CONTACT, WINTER 20196 • CONTACT, FALL 2019
Alliance Association Bank
Ambassadors of Fun Committee Chair: Olivia Hurtado, CMCA Community Affairs Committee Chair: Wendy Hazlewood Expo Committee Co-Chairs: Olivia Hurtado, CMCA & Cindy Martin, CMCA, AMS, PCAM Golf Tournament Committee Chair: Jeff Higgins High Rise Managers Forum Committee Co-Chairs: Kathy Epperson, PCAM and Matt Kopchak Magazine Committee Chair: Betty Crudden, CMCA, AMS, PCAM Membership Committee Chair: Cindy Martin, CMCA, AMS, PCAM Programming Committee Chair: Beverly Coghlan, CMCA, AMS, PCAM
Benson Kerrane Storz & Nelson
SOLitude Lake Management
SPONSORS
McKenzie Rhody, LLP Neighborhood Management, Inc., AAMC
Roberts Markel Weinberg Butler Hailey, PC
SPONSORS!
THANK YOU TO OUR ANNUAL SUPER
Bob Owens Electric Co., Inc.
Blackmon Mooring / BMS CAT
Silver Sponsors
Brightview Landscape Services Five Star Pools Globus Management Group
Magnolia Fisheries and Lonestar Fountains
Scarbrough, Medlin & Associates
Classic Property Management, AAMC SouthernHomeAdvisorRBFCUBotanical
Henry Oddo Austin & Fletcher, P.C. Masix SouthPavecon,ConstructionLtd.RealManageRiverRestoration
Insight Association Management, AAMC Kilowatt Partners
9 • CONTACT, FALL 20198 • CONTACT, FALL 2019 8360 LBJ Freeway, Suite 300 • Dallas, TX 75243 Phone (972) 960-2800 Fax (972) 991-6642 www.sbbmanagement.com emailus@sbbmanagement.com Access Your HOA-Anytime,Anywhere AAMC® Find us on AccreditedAssociation Management Company People are our passion. Communities are our service. Teamwork is our focus.
10 • CONTACT, FALL 2019 11 • CONTACT, FALL 2019 A Full Service Community Association and Business Law Firm Aggressive Enforcement | General Counsel | Collections | Construction Defects Litigation/Insurance Defense | Free Education | Legislative Advocates James Hazlewood Lincoln Hobbs* Scott Carpenter Gregory S. Cagle Josh Bolen Michael Nagle* *Not licensed in Texas Curtis S. Ekmark* CCHLaw.com | 877.336.0228 Austin | Dallas | San Antonio Arizona | California | Colorado | Texas | Utah More members of the College of Community Association Lawyers than any other law firm in America Hail Season is coming! Make sure you & your roof are prepared. Serving The Metroplex For Over 90 Years 406 South Yale Drive Garland, Texas 75042 ClassicConstruction.com 972.437.0909 Storm season is approaching - severe storms, hail, and high winds can wreak havoc on your roof. Classic Construction is there for you and will respond immediately with the resources and expertise to handle any size disaster, residential or commercial. We also offer a range of restoration services to accommodate all your other restoration and construction need. No matter what storms may bring, Classic Construction’s got you - and your home - covered! Give us a call for a free estimate or more information. Stay on top of your roof’s maintenance and care.
A GAF Master Commercial and Master Elite Residential contractor, Aspenmark Roofing & Solar has been serving the Dallas/Fort Worth area with roofing maintenance and repairs since 2005. Our core business values are designed to provide you with an exceptional experience by deliver-ing quality workmanship on every job.
11.5. Don’t be afraid to rely on residents to be an extra set of eyes and ears in spotting problem areas early in the season. Get them to report pooling water, cracks in walls or masonry, moisture seeping through drywall or ceilings, and condensation on windows - which is evidence of poor
4. Have your trees trimmed. Snow, ice, and high winds from winter storms can snap limbs and cause entire trees to fall. A quick trim now could prevent dire consequences later.
7. Install or inspect weather stripping in doorways and windows.
10. Inspect fire alarms and talk to residents about kitchen safety. Thanksgiving and Christmas are peak days for residential fires, mostly resulting from fires starting in the kitchen.
11. Provide residents with space heater usage guidelines. There should be at least a 3-foot radius around them, and they shouldn’t be anywhere near bedding, curtains, or Christmas trees. Ac-cording to the National Fire Protection Association, heating-related fires, space heaters are re-sponsible for the largest percentage of fatalities and property damage
3. Check for pooling on low-slope roofs after it rains.
2. Clear autumn debris out of your gutters. The accumulation of leaves and other debris traps water, which turns to ice, which blocks more water, which leads to more ice and snow accumu-lation. That means leaks — and expensive repairs.
1. Insulate pipes, starting with those that run through exterior walls or are exposed to the air.
& Solar
Web: Email:Phone:AspenmarkRoofing.com214-823-7663Info@AspenmarkRoofing.com Steps
While winter in Texas isn’t necessarily the brutal season other areas of the country experience, we do face freezing temperatures and even the occasional snowfall - conditions that can wreak havoc with your properties if you’re not ready for them. We’re here to help you to get ahead of the inevitable impact of the changing seasons.
8. Blow out sprinkler systems with an air compressor prior to the first freeze—expanding water can crack your pipes and sever 9.connections.Forunitswith fireplaces, have flues and chimneys cleaned by a pro.
ByUnitsYourWinterizingForMulti-FamilyAspenmarkRoofing&Solar
13 • CONTACT, FALL 201912 • CONTACT, FALL 2019 11.5
Aboutinsulation.AspenmarkRoofing
Texas weather never rests, and neither do we!
To protect your property from preventable winter storm damage — and to safeguard the inter-ests of your residents — here are the 11.5 steps that property managers and community man-agers should be taking each year.
5. Install insulated windows. Ultra high-efficiency windows are now beating out even triple-pane windows, thanks to recent advances in technology.
6. Inspect outer walls, masonry, and mortar for cracks and repair them with caulking or more significant fixes. Doing so will help to protect pipes from expensive freeze/burst incidents. Note: cracks in foundation can lead to issue with the roof over time.
PURPOSE
We believe in giving back to the greater community. Through our HomeWorks program, we support charitable organiza�ons in markets across the country. Team members drive these hands-on efforts to serve in-need communi�es. We also encourage team members to follow their own hearts by offering paid volunteer hours. Together, we make a posi�ve impact and serve the greater good. PEOPLE
PASSION
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Our 800-plus employees are more than a team; they’re a family. Guided by compassion for the individual, we value integrity, trust and respect. We empower servant leaders by suppor�ng industry-related educa�on and cer�fica�on and offer opportunity for personal and professional growth and development. Together, we aim to transform the way people think and feel about homeowners associa�ons.
Our industry is about people, not paper. With a service-first mindset, we’ve developed rela�onships and built community in hundreds of neighborhoods through the past 45 years. We’ve worked diligently to build a posi�ve reputa�on as a community management leader and have succeeded in doing so by promo�ng innova�on and crea�ng experiences that connect people. This pursuit has allowed us to discover purpose and meaning in our work.
Harmony.Smiles. Joy. Community Associa�on Management | 469-246-3500 | CCMCnet.com
“cause the vehicle and any property on or in the vehicle to be removed and stored at a vehicle storage facility at the vehicle owner’s or expense”operator’s “the tow sign must state who is allowed to park on the property and what is unauthorizedconsideredparking”
Understanding the basic laws and rights to legally tow from a private community allows you to actually enforce the terms for residents and visitors in your lease or POA CC&Rs. How many visitors are allowed per resident per week or month? How many nights is the visitor allowed to stay? Who’s allowed to park in reserved spaces? Once these questions are answered and enforced
Banking solutions to help your communities thrive Financing subject to credit and collateral approval. Other restrictions may apply. Terms and conditions subject to change.
The first catch is that the tow signs must follow a very specific TDLR format which regulates symbols, colors, information required, font, material, and placement. This means that a property owner or manager should not put up a sign merely stating that unauthorized vehicles will be towed. In this case the vehicle owner or operator who has been towed is justified in claiming a wrongful tow because the proper TDLR complaint tow sign was not posted. The second catch is that the tow sign must state who is allowed to park on the property and what is considered unauthorized parking. For example, the sign could state “Resident and Visitor Parking Only Visitors Must Have Appropriate Permit All Other Vehicles Prohibited”. It could also state “Vehicles Prohibited: For Sale Vehicles, Abandoned, Inoperable, On Jacks or Blocks, Flat Tires, Parking on Grass, Unauthorized Handicap Parking”. Things can get a little more complicated depending on the city in which your property is located. Some cities don’t have any additional towing laws, but some can limit how far away the vehicle storage facility can be from the property where the vehicle was towed. City towing laws can also place restrictions on the towing companies including increased insurance requirements, company permits, and truck inspections.
Understanding Private Property Towing in Texas
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The good news is that reputable tow companies know these laws and can help you ensure that our property is compliant at both the state and city level. How do you know if a tow company is reputable? Using TDLR’s
Never choose a tow company who is not current in all three areas. You should also ask questions about the tow company’s General Liability insurance status, security cameras on the tow truck, drug and background testing of the drivers, photographs taken of vehicles before tow, and notification to local law enforcement of each tow.
At Union Bank®, we o er customized banking and lending solutions to meet the unique needs of the community association industry. With over 25 years of experience, our specialized HOA team applies their in-depth knowledge to help support and grow your Learnbusiness.howwe simplify banking and the financing of your projects at HOAbankservices.com.
Paul Dolfi, CMCA® Director of paul.dolfi@unionbank.com678-405-1701Sales you create an environment where you know who’s parking on your property and everyone else is unauthorized for a reason! You have a responsibility to keep your residents satisfied, safe, and protected.
You may be looking for sub-letters or individuals living on your property who are not on a lease. Whatever the reason, you do have options and legal rights to control the situation, and it is possible to handle with integrity and class! First, it’s important to understand that all towing in the state of Texas is regulated by the Texas Department of Licensing and Regulation or TDLR (www.tdlr.texas.gov/ Thistowing/towing.htm).includesconsent as well as non-consent towing. Non-consent towing is the focus of this article and includes your right to remove abandoned or unauthorized vehicles from your property. TDLR states “A parking facility owner may, without the consent of the owner or operator of an unauthorized vehicle, cause the vehicle and any property on or in the vehicle to be removed and stored at a vehicle storage facility at the vehicle owner’s or operator’s expense if…” The “if” in the statement above requires that either 1) TDLR compliant tow signs are posted at the time of towing and for at least the preceding 24 hours or 2) TDLR compliant notice is provided to the vehicle owner or operator. Most properties choose to post the TDLR complaint tow signs which many tow companies can legally provide for you at no charge.
You may have complaints from your residents about lack of parking. You may want to maintain the safety, exclusivity, or attractiveness of your community.
Black Diamond Recovery is a veteran owned and operated parking management and enforcement company in the DFW area providing license plate recognition technology linked to online virtual permits and management software.
By Laura Craig, VP, Black Diamond Recovery, LLC
searchable database you can check the current status of a tow company’s operating license, truck licenses, and vehicle insurance status.
©2019 MUFG Union Bank, N.A. All rights reserved. Member FDIC. Union Bank is a registered trademark and brand name of MUFG Union Bank, N.A.
Have you ever had your vehicle towed without your consent? You probably felt many emotions including shock and anger once you realized your vehicle wasn’t actually stolen. Why was I towed? Where is my vehicle? How much is this going to cost? To add insult to injury, you may have been faced with a dejected and curt individual at the storage facility when you finally found a ride to pickup your vehicle. Overall, it was probably an annoying and stressful experience. What happens when you are a community owner or manager who needs to control who’s accessing your property?
18 • CONTACT, FALL 2019 19 • CONTACT, FALL 2019 Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender. Loans are subject to credit approval. Only deposit products are FDIC insured. © 2019, Branch Banking and Trust Company. All rights reserved. Committed to our communities For 30 years, BB&T Association Services has provided solutions specifically designed to meet the needs of property management companies and community associations. You can count on us to be your trusted partner. BBT.com/AssociationServices Denine Barham, SVP / Relationship Market Manager 727-373-1910 • DMBarham@BBandT.com Payment processing Association loans Payments by ACH and online Coupon books and statements 1449ForestLane Garland,Texas75042 Office Fax Residence (972)271-9502 (972)271-8758 (972)475-8261 paul@paulbakerinsurance.com CalltheCommercialInsuranceSpecialistToday! PaulBaker InsuranceAgency,Inc. Specializingininsuranceforcommunity associationsofallsizesthroughout Texasfor years. 4 MasterPolicies 4 PersonalLinesprogram 4 D&O home,auto,life,healthand 4 CommercialUmbrellasumbrellacoverages 4 FidelityBonds 4 Condounitownersandrenters 4 24-hourClaimsServicecoverageavailable 4 CAIMember 4 Vendorreferralsonrequest 4 Askaboutourdiscounts! Call(972)271-9502today! MakeSureYourCondoAssociationInsuranceisaGreatFit! 55
PAINTING. QUALITY. PEACE OF MIND. Kevin Adkins CedarHi l Seagovil e, TX 972 349 9519 CedarHi l Seagovil e.certapro.com Robert Pace Plano/Murphy/The Colony, TX 972 208 8500 Plano certapro com Gary & Tina Barton Far North TX 972 965 9565 McKinney certapro com Gerald Bushong Weatherford/Granbury, TX 817 406 0090 Weatherford certapro com Christy Crookes Arl ngton/Mansfield, TX 469 672 5159 South Ar ington TX certapro com Rich Freddo Lewisville/Flower Mound, TX 972 280 0608 Flowermound certapro com Don Lenehan R chardson, TX 972 561 0183 R chardson certapro com Ty er & Tammy Mancuso Rockwall, TX 469 264 7545 Rockwall.certapro.com Terry Plemons South ake, TX 817 377 9018 South ake.certapro.com Jon Ragsdale North Fort Worth Arlington, TX 817 652 4000 Fortworth.certapro.com Clark Penfold North Central Da las, TX 214 796 1370 Centra Dal as certapro com Each CertaPro Painters® business is independently owned and operated. We Do Painting. You Do Life.™ Focused on the requirements of your property or business, consider CertaPro Painters® as part of your capital improvement plan. 21 • CONTACT, FALL 201920 • CONTACT, FALL 2019
Efficient Association Audits
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Associations with December 31st year ends make up a large share of annual audits. There is often intense pressure on managers, accounting departments and audit firms to complete accurate and complete audits in a timely fashion. Completing an efficient audit requires strong communication and sharing of information. Signed engagement letter CPA audit engagement letters should be approved by the Board for all audits. Signing the contract well before the association’s year end will provide more time for the CPA to plan and prepare for the audit, and more time for the client to assemble supporting reports and documents.
- continued -
By Jeremy Newman, CPA
dge. Exp er tis e. Value. ©2018 RTI/Commun ty Management Associates, Inc. A l rights reser ved AAMC A CC R ED TED A SSOC AT O N MANAG E M E NT CO M PA N Y Contact:
Founded in 1983, CMA has grown to be one of the largest locally owned management companies in the Metroplex.
Know
or visit us online at: www.cmamanagement com What Are
25 • CONTACT, FALL 201924 • CONTACT, FALL 2019 Documents and reports needed for an audit A lot of documents and reports are common for most associations; however additional information will be needed as circumstances dictate. Typical information and documents include:1. Governing documents 2. Prior year audit and tax return 3. Communication with the previous auditor as applicable 4. Reserve study 5. Budget 6. Board meeting minutes 7. Correspondence with the Association’s legal counsel 8. Shared cost agreements 9. Cost center details 10. Correspondence with governmental agencies 11. Special assessment information 12. Loan agreements.
When it comes to protecting the value of your neighborhood, consider a company that:
Representation letter and final audit Upon completion of the draft audited financial statements, the board reviews the audit report together with a representation letter. The client representation letter confirms management’s and the board’s representations, oral or implied, during the audit, and upon signature, the auditor will release the final audit report for distribution.
An association’s
Looking For in a Management Company? C ommunity. Well S er ved. Community. Wel l Se r ved.
•
Under the cash basis of accounting, income reflects money received and expenses represent money spent. Assessments receivable and accounts payable are not presented on the balance sheet. As part of the audit, the CPA proposes adjusting journal entries including recording a bad debt allowance and any amounts payable to vendors for unpaid invoices. Modified accrual basis accounting generally records assessment revenue when assessments are billed (accrual basis). Expenses are generally accounted for on the cash basis (as above). Using the accrual basis, financial reports include assessment income when billed, and expenses using invoice dates rather than payment dates. Completeness of records for the audit Often, the success of an audit can be measured by the completeness, accuracy, and timeliness of the audit and audited financial statements. Efficiency requires full, complete and timely access to accounting records and documentation. Cash! Cash is one of the most critical audit areas. Cash, meaning all petty cash, bank accounts, and investment accounts. Together with the general ledger, bank and investment account statements can act as a roadmap of an association’s financial activity. For accounts where statements are not provided by the banking institution, an auditor will generally require an independent confirmation of the account balances as of the year end date. In terms of efficiency, this situation is often one of the main hurdles to completing audits on time. CPA’s can verify account balances in various ways. The most common method is to transmit an account confirmation/verification form to the banking institution. Banks require confirmations to be signed by an authorized signer on the account. It is imperative that signature cards are updated whenever signers change. Excessive time can be spent transmitting the confirmation forms to the board, waiting for a signature, sending the form to the bank, then waiting for a response from the bank. Many times, audits are nearly complete, but cannot be released until the banking institution returns a signed completed confirmation to the auditor.
•
Jeremy Newman, CPA provides audit and tax services for community associations. le Jean Sloan (972) 943-2848 You
CMA serves a wide variety of communities including single family, masterplanned communities, condominiums, townhomes, mid-rise, mixed use communities and commercial/retail properties.
accounting department generally provide the following reports, and access to information: 1. Year-end financial reports: a. Balance sheet b. Statement of revenue and expenses (often referred to as budget variance reports) c. Bank statements and bank account reconciliations d. Aged receivables and prepaid assessments report 2. General ledger 3. Check register 4. Financial reports for the periods after the year end date. 5. Access to paid and unpaid invoices
• Adheres to the highest ethical standards Possesses an outstanding reputation and more than a quarter century of experience Employs top-notch, professionally quali ed sta Strives to enhance the appeal and value of your property
•
Accrual versus non-accrual Presenting audited financial statements in accordance with U.S. Generally Accepted Accounting Principles often requires auditors to record certain adjustments to the financial reports prepared by a management company. Management companies prepare monthly financial reports using the cash basis of accounting, modified accrual basis, or the accrual basis.
Organizing a robust calendar of community events is the most effective way to bring neighbors together to create community spirit!
Co mmunity Spirit
By Bonita Plested, Eventalist Community Spirit!
.
Generate interest in your community and provide residents with life createexperiencesenrichingthatcommunityspirit.
Build Community Spirit
When homeowners feel connected to their community they are more likely to attend Board meetings and get involved in committees, social gatherings and volunteer their time or talent. Establishing annual events creates an air of excitement and expectation throughout the community.
Create Community Spirit. Engage Homeowners to Connect with one Createanother.Mingle with your Neighbor GenerateOpportunities.Interest in your Community to Potential Home Buyers.
Implement events and activities that enrich their lives. Creating interest groups, clubs and sporting events is a great way to bring like minded residents together to feel affiliated and engaged with their community.
Organizing an annual calendar of community events gives your homeowners tangible evidence of your commitment to create a neighborhood that transcends their expectations.
The simpliest way to bring the community together is to implement a robust calendar of community events and activities that which will bring homeowners together to create friendships, community spirit, and attract interest in your community from prospective homebuyers. Build throughoutexcitementtheyear. There are infinite ways to connect homeowners to their community and one another Be creative, keep your community's demographics in mind and remember the goal is to memorableorganizeevents
“Community spirit” by definition is the “willingness and desire to participate in activities that promote a community”
The Pulse of the Neighborhood Gener a t e interest in your community
Building community spirit takes a lot more than the availability of amenities. To create and attain the goal of ensuring your residents are connected to the community and engaged it is imperative that you offer opportunities for h o meo wners to meet one another in a fun and relaxing environment.
Planned events within a home owners association has a significant impact on the community's spirit. Annual events strategicall y customized to your community's demographics will encourage interaction between homeowners, bring neighbors together which ultimately creates a sense of social bonding and community pride.
Building community spirit! It takes a lot more than amenities to create and maintain community spirit Appeal to your residents by using the amenities available to create lifestyle programs that are appealing to residents.
Insight into the Importance of Community Events
27 • CONTACT, FALL 201926 • CONTACT, FALL 2019 R&R Property Maintenance is pleased to o er maintenance, featuring, * Interior and Exterior Jobs * Hourly and Contracted Rates * Fully Insured R & R Property Maintenance o ers the following services: GENERAL “HANDYMAN” SERVICES * Fence repairs * Concrete repairs * Preventive maintenance * Gra ti removal * Curb painting * Siding repair MINOR ELECTRICAL REPAIR * Hi-level light inspections * Electrical light switch, socket & GFI replacement * Property light checks * Carpentry, drywall, general repair **PaintingGaterepairs*HVACinspections and repairs (new installations)*Minorroof repair * Roof inspection/consultations * Power(buildings,Washingwalls, *Cleaning/janitorialsidewalks)(30-60day/nocontract) * Bulk trash removal*Porter service/ground clean up/dog station service * Clubhouse, bathroom, pool house cleaning and RR R Property Maintenance 214.460.6161 | robert.cano@sbcglobal.net Save Your Property Time and MONEY! * Plumbing/Inspections/Property Jetting * Preventive maintenance inspections
The Wea ther Outside is Frightful...
By RESCON Restoration & Construction (Formerly South River Restoration)
7. Follow a proper maintenance schedule for the property’s heating and cooling system and have furnaces, boilers and sump pumps serviced annually. Make sure to change furnace filters and clean the cooling system’s coils regularly.
10. Keep plenty of fuel and generators properly stored in the event of power outage. While it is nearly impossible to guarantee that no damage will occur over the winter months, taking these steps will minimize damage and ensure a more enjoyable season! If you are affected by winter weather or any other property loss, contact us at 833.4RESCON. You can rely on RESCON to take care of it! http://goRESCON.com
We are dedicated to building better communities! NeighborhoodManagement.com NMI@NeighborhoodManagement.com Beverly Coghlan, CMCA, AMS, PCAM Beverly@nmitx.com 972.359.1548 29 • CONTACT, FALL 2019
6. Notify all residents to keep their heat on and to not let the unit drop below 55 degrees if they are going to be away from their unit.
4. Turn off sprinklers and wrap any exposed water pipes with plumbing tape. Shut down and drain water from any spigots. In extreme cold weather, keep the cabinet under the sink in kitchen and bathroom open.
5. Review the maintenance plan for keeping all parking lots, sidewalks and stairs free from ice and snow. Have plenty of calcium chloride/ice melt in stock.
10 Steps for Winter Preparedness
For many, the winter season means holiday shopping, celebrating with friends and family and toasting another successful year! Unfortunately, winter also brings snow, ice and freezing rain – all with the potential to significantly impact the condition of your property, dampening that joyous champagne toast. The good news is, whether you own your own property or are a property manager, there are several ways to proactively safeguard your property and minimize damage. Here’s our “Top 10 Steps” to help you get prepared before Jack Frost comes knocking…
9. Clean landscaping equipment and prepare snow removal equipment – and coordinate with your snow plow contractor prior to the storm to keep you on top of the priority list should you need their assistance!
8. Clean gutters to reduce the chance of water damage.
2. A sweep of recreational equipment like pools, playgrounds, tennis courts and exercise rooms is an important additional step.
28 • CONTACT, FALL 2019
Are you Prepared?
1. Conduct a routine walk through of all grounds and check all building components. This includes landscaping and equipment such as controllers, timers, sprinkler systems, sidewalks, fencing and outdoor lighting.
3. Add weather stripping around windows or repair any poorly-closing doors to reduce wind gusts and maximize heating efficiency.
• Inspecting the work performed by the community’s landscape maintenance provider.
Responsibilities
Regardless of the size of your community’s common areas, or the dollar amount of your HOA’s landscape maintenance budget, a committee formed with the sole purpose of watching over your landscape (and your commercial landscape contractor) is a huge asset to your association. Structure Landscape maintenance committees are typically assembled as a “standing” committee, meaning that they will regularly meet to handle ongoing tasks. For a specific, landscaping-related project, especially one with a significant price tag attached to it, like a large-scale rejuvenation and replanting project, you may wish to consider forming a special “ad hoc” committee, which only exists for the duration of that project.
• Communicating with representatives from the community’s landscape maintenance provider.
• Providing monthly summary updates to the Board on landscaping and grounds maintenance issues.
MaintenanceLandscapeCommittee
Ding, ding, ding. If you said “landscaping”, you’re 100% correct.
• Creating recommendations for the Board on landscaping improvements within the community.
• Suggesting additions and amendments to the community’s landscape maintenance program.
While landscape maintenance committees aren’t required to include a member of the elected HOA board, having an elected community leader in the group will create a more effective committee. Including a Board Member will help the committee stay within its defined responsibilities, and keep it from being pulled off task by other volunteer members coming to the group with their own agendas and aesthetic preferences. The size of the committee can vary widely, but for even the largest communities there is rarely a need for more than 5 members in a landscape maintenance committee. Members of the committee are free to contribute as much time as their schedules allow, but the most effective committees will hold formal meetings where they discuss their findings, outside of the monthly HOA Board meeting. If volunteers can’t commit the time that will be needed, it’s best to keep the group smaller and filled with only the most engaged members.
Your landscape maintenance committee should be created by your elected Board with an explicit purpose to execute a specific set of duties. Committees operate best when given a defined set of tasks for which they are responsible each month. While they don’t have the authority to act without the Board’s approval, they are still very important to the association, especially when you consider that for most community associations, landscaping and grounds maintenance is the largest annually budgeted expense.
And that’s exactly why it’s critically important that your HOA has an effective Landscape Maintenance Committee in place.
By Joseph Barnes, Marketing Manager Yellowstone Landscape
Photo image credit: Pixabay Joseph Barnes has served as Marketing Manager of Yellowstone Landscape since 2013. He writes on a variety of topics related to the commercial landscaping industry.
Some of the responsibilities often assigned to Landscape Committees include:
Most residents (87% according to CAI) report being satisfied with the job that their association does to maintain their home’s value. However, in spite of our best efforts, the image most often associated with a monthly HOA meeting is a very vocal, very dissatisfied resident arguing with the members of the Board. Any guesses about the topic most likely to be at the center of that argument?
31 • CONTACT, FALL 201930 • CONTACT, FALL 2019
While a landscape maintenance committee doesn’t remove the ultimate responsibility for the appearance of the community’s landscape from the Board, an effective landscape committee can certainly make the Board’s job much easier.
Secrets of an Effective HOA
• Evaluating RFP responses, checking references, and conducting contractor interviews when selecting a new commercial landscape maintenance provider for the community.
HOAs. Love them or loathe them, more than 68 million Americans now live in community associations.
33 • CONTACT, FALL 201932 • CONTACT, FALL 2019 TRANSPARENCY WITH INCREASED SUPPORT AND COMMUNICATION EVERYTHING YOUR CONDO OR COMMUNITY ASSOCIATION NEEDS Contact us today at (866) 403.1588 or visit www.realmanage.com Comprehensive Community Management Solutions
35 • CONTACT, FALL 2019 6 One Partner for All your Landscape Needs Design • Develop Maintain • Enhance Contact Us Drew Drew.Dunn@brightview.com817-430-4848Dunn www.brightview.com A Resident Expert in your Landscape Creating a place that feels like home starts from the ground up. Enlist a skilled team with deep expertise in creating outdoor spaces that impress and ensure your community is a coveted place to live. With thoughtful planning and an unwavering attention to detail, we ensure your community’s goals are met and resident satisfaction is high. Promotion Announcement Meagan Hockett was previously an account manager in our HOA division, and has now been promoted to a Commercial Insurance Account Executive and Community Association Practice Leader for Scarbrough, Medlin & Associates. She writes insurance for commercial and residential condo, townhome, and homeowners associations all over Texas. Hockett spent the last 10 years starting out in the finance industry assisting small businesses start up financially, moved to personal insurance writing property & casualty at Liberty Mutual, and now work in commercial insurance leading our HOA division at SMA. Meagan CommercialHockettInsurance Account Executive Community Association Practice Leader Scarbrough, Medlin & Associates, Inc. 5700 Granite Pkwy, Suite 500 Plano, TX 75024 Phone: 214-423-3333 Fax:www.scarbrough-medlin.com866-468-8010
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Your Full Service HOA Partner We specialize in construction, renovation,and property maintenance All major trades in-house, including: Roofing, Plumbing, Electrical, AC & Heating support.972-494-1600 gloanage.com license # M40988 TECL175503 TACLB00048137E Located in the DFW area, Globus offers 24/7 support 972-494-1600 globusmanage.com License # M40988 TECL175503 TACLB00048137E 39 • CONTACT, FALL 201938 • CONTACT, FALL 2019
Julie ManagingDickensPartner Office Phone: 817-304-1078DoodyCalls
The longer dog doody stays on the ground, the greater a health risk it becomes. Bacteria, worms and other parasites thrive in unattended waste, eventually breaking down and entering the soil or washing into the water supply. Roundworm, for example, is one of the most common parasites found in dog doo and it can remain infectious in contaminated soil and water for years. Although pooper scooper duty is never a particularly easy or enjoyable chore, during the autumn months the task becomes even more challenging. This is primarily due to falling leaves, which have a way of camouflaging Fido’s droppings perfectly. But just because you can’t see the waste doesn’t mean it is not a problem. The most responsible action people can take for their family and community is to make sure their pets are picked up after in a timely fashion. Those who are too busy to deal with the mess should consider hiring a local pet waste removal service.
Picking up after the pooch: It is an important responsibility held by all pet owners, and not only because dog waste is a gross and unsightly mess. Doggie deposits are an environmental pollutant and a human health hazard. When left unattended, the waste is a detriment to local soil and water quality, and also presents a number of potential health dangers to families and their pets.
To book a removal call 1-800-DoodyCalls (366-3922) or on-line at www.DoodyCalls.com When nature calls, we answer.
By Julie Dickens, Managing Partner DoodyCalls
Fall Pet PickupWaste
Membership Luncheon
11:30 AM - 1:00 PM Country Club January 15th to January 18th Law Las Vegas, NV *National Event February 6th to February 7th Risk February 12th 11:30 AM - 1:00 PM Country Club AOF - NTFB Service Day Time To Be Determined North Texas Food Bank - Plano, TX March 11th
Wednesday,
Wendy Partner January 8th
11:30 AM - 1:00 PM
Membership Luncheon
Hazelwood Vice AssociationPresidentFinancial
Community Association
Membership
Friday,
Brookhaven
Management Wednesday,
Saturday,
Annual Awards
11:30 AM - 1:00 PM Country Club March 12th to March 14th M-100: The Essentials of 14th Gala (NEW) 7:00 PM - 10:00 PM Addison April Wednesday, April 8th Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club Annual Golf Tournament Date and Venue To Be Determined 10:00 AM - 5:00 PM
September (No luncheon...) Wednesday, September 9th 17th Annual Expo & Trade Show Location TBD 8:00 AM - 5:00 PM October Thursday, October 1st to Friday, October 2nd CASE Study (location TBD) Wednesday, October 14th Membership Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club AOF - Loot 4 Boots: Homeless Vets Date and Location To Be Determined 3:00 PM - 6:00 PM November Thursday, November 5th
Renaissance
Brookhaven
11:30 AM - 1:30 PM Brookhaven Country Club *Canned Food Drive In Conjunction With The November Luncheon
2020 Calendar of Events Some dates are subject to change. Please check www.dfwcai.org to confirm all dates as we approach events. You can also sign up for the email updates, which will let you know if any dates have changed. May Thursday, May 7th to Friday, May 8th M-206: Financial Management Wednesday, May 13th Member Luncheon
AOFManagement-Annual Bowling Tournament Date and Location To Be Determined 5:00 PM - 8:00 PM
Membership Luncheon
Date and
Saturday,
(214) 837-7711 whazelwood@allianceassociationbank.com Craig Lee Huntington Senior Vice President (323) 201-7570 clhuntington@allianceassociationbank.com All offers of credit are subject to credit approval. 3/19 41 • CONTACT, FALL 2019 January Wednesday,
40 • CONTACT, FALL 2019 ■ Innovative Software Integrations with ConnectLive™ ■ Lending Services1 ■ No-Fee Lockbox ■ Full Banking Services ■ Online Banking ■ Scan to Lockbox ■ Dedicated Customer Service Innovating for You, Your Business & Your Customers To learn more talk with a banking professional today: (888) allianceassociationbank.com734-4567
Brookhaven Country Club June High Rise Manager’s Forum Friday, June 5th 8:00 AM to 4:00 PM Date and Location To Be Confirmed Wednesday, June 10th to Saturday, June 13th CAI National Conference Hollywood, FL *National Event August Wednesday, August 12th Membership Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club Thursday, August 13th to Saturday, August 15th M-100: The Essentials of Community
Brookhaven
February Thursday,
Community Saturday,ManagementMarch
December Friday, December 4th M-202: Association Communications Wednesday, December 9th Membership Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club *Toy Drive In Conjunction With The Member Luncheon
Seminar
Sporting Clays Tournament (NEW!) 12:00 PM - 7:00 PM Elm Fork Shooting Facility *Proceeds benefitting TCAA Wednesday, November 11th November Legal Update Luncheon
Thursday,
M-205:
March Wednesday,
Ms. Stephanie Horvath Nicole Weiss First Choice Lights
Mr. Paul Zellar Mr. Randy Pickle Mr. Richard Hamilton, RS Mr. Richard Hare Mr. Richard Nelson, AMS, PCAM Mr. Rick Abair, CMCA, AMS Mr. Rick Tuzinski Mr. Robert Holte Mr. Robert Ikard, Jr., CMCA, AMS Mr. Robert J. Koop, CMCA, AMS, PCAM Mr. Robert Richards
Ms. Deena Still Castle Group Ms. Elizabeth Henfling Two Worlds Apollo DBA Brentwood Village HOA Ms. Enid C. Simon, CMCA Texas Star Community Management Ms. Erin Caldwell PMG North-Dallas Ms. Grace Burns AppFolio, Inc. Ms. Jamie Lee Jakubowski, CMCA RTI/Community Management Associates, Inc.
Mr. Calvin Bogart Cardinal Strategies
Munoz Worth Ross Management
MEMBERSHIP REPORT
Ms. Pierette Parker-Wheat, OurCommunityManagementCMCA
Mr. William Miller Priority Commercial Roofing Mrs. Donna Marie Walker PMG North-Dallas
Mrs. Nichole Rice, CMCA, AMS Mrs. Pamela Andersen-Balash, CMCA, AMS Mrs. Rebekah Small, CMCA, AMS Mrs. Thelma Marie Terrell, CMCA, PCAM Ms. Amy Tores, CMCA, AMS, PCAM Ms. Anna Corcoran Ms. Anne Bernhardt Ms. Carol Lynn Mason Ms. Christal David Ms. Cindy Rademacher, CMCA, AMS Ms. Connie J Kindle Ms. Deena Still Ms. Dorian Danys, CMCA, AMS, PCAM Ms. Gail Dwight, CMCA, AMS Ms. Heather Glover Ms. Heather Pittman Ms. Jackie Conklin Ms. Jacqueline Wells Ms. Jennifer Kaye Barnes Ms. Joan Hayes Ms. Josephine Johnson, CMCA, AMS, PCAM Ms. Julie Dickens Ms. Kerry Beatty, AMS, PCAM Ms. Kim West Ms. Laura Price, AMS, PCAM Ms. Linda Soos Ms. Maria Rust Ms. Mary Michele Harris, CMCA, AMS, PCAM Ms. MaryKathryn Lightsey Ms. Michele Ray-Brethower, CMCA, AMS, LSM, PCAM Ms. Michelle Rodenbach Ms. Michelle Weber Ms. Monika Karin Loeffler, CMCA, AMS, Ms.PCAMMorgan Schott, CMCA, AMS Ms. Prane Erin Arroyo Ms. Prudence Lidbury Ms. Robyn Schmitt Ms. Rochelle Mercier Ms. Rosie Morataya, CMCA, AMS Ms. Ruth McLaughlin, CMCA, AMS Ms. Sarah Hunsinger, CMCA, AMS Ms. Sherri Schmoekel, PCAM Ms. Stephanie Benham, CMCA, AMS, PCAM Ms. Susan Garrett Ms. Susan Record Ms. Velvet Dawn Kelly
Mrs. Audrey Beard, CMCA, PCAM Mrs. Beverly Gatti West Mrs. Diana R. Larson, AMS, PCAM Mrs. Judi M. Phares, CMCA, PCAM Mrs. Katie Kim Mrs. Kay Rinker Mrs. Kim Holmes Mrs. Kimberli Smith Nail Mrs. Krystal Barbarito, CMCA, AMS, PCAM Mrs. Lori A Jones, CMCA, AMS Mrs. Lori Jo Ball Mrs. Michelle Alvarez Mrs. Michelle Morrison
Mr.AssociaEmmanuel
Brie
Ms. Laura Craig Black Diamond Recovery, LLC
Lisa Mr.PMGMichelleMichaelLightQuinnBentzNorth-DallasAdamClark,CMCA, AMS Excel Association Management, Inc.
Community Association
Mr. Jeffrey A. Ulm, CMCA, AMS, PCAM Bank OZK Mr. KC
New Memberships 43 • CONTACT, FALL 201942 • CONTACT, FALL 2019 MEMBERSHIP REPORT
Mr. Brett Russell Mr. Bruce Crawford, AMS, PCAM Mr. Cannon J Wood, CMCA Mr. Carl K. Hergesell
Renewed Members Rejoined Members
Mr. Bob Gallagher The Village at Frisco Lakes Community Association
Mr. Patrick
Mr. Carl Melito Two Worlds Apollo DBA Brentwood Village HOA
Mr. Neil Mendel
Mr. Bill Crawford, CMCA Mr. Blair Descourouez Mr. Brad Fraley
Association
T&DKelseyKathleenJanetteKPMDavidPropertyClintonEnveraShouppeSystemsDorrisLossAdvocatesBeebeAssociationManagementHamptonLavalleeRossRossManagementServices, Inc.
CITMr.CondoCertsRossKeithPequeno
Mr. Carl Klinke Mr. Carter R. Low, CMCA, AMS Mr. Charles H. Johnson Mr. Charles Heineman Mr. Chuck Lundin Mr. Cliff Ritter Mr. Cole Adams
Tori
Ms. Jennifer RTI/CommunityMaybenManagement Associates, Inc.
Mr. Dustin Alan Robinson, CMCA, AMS
Mr. John Jima Mr. John Joseph Carona, Jr., AMS, PCAM Mr. John S. Adami Mr. John Tarlton, CMCA, AMS Mr. Jordan Randall Low, CMCA Mr. Justin Dilley New Memberships
Mr. Al Stroud The Village at Frisco Lakes Community Association
Mr. Dan Estep, CMCA, AMS, PCAM Mr. Dean A. Riddle, Esq.
Mr. Kerbey Jacobs PMG North-Dallas
Mr. Edward Charles Williams, Jr., CMCA, AMS Mr. Edward Laskey, CMCA, AMS, PCAM Mr. Elden Hale Mr. Ellis Little Mr. Elon Goldman, RS Mr. Ethan McKee Mr. Gregory Randall Schmaltz, CMCA, AMS, PCAM Mr. James L. Hitt, CMCA Mr. James Robertson Mr. James Sowder Mr. Jamie Don Coker, CMCA, AMS Mr. Jeff Bechler Mr. Jeremy Clark, AMS, PCAM Mr. Jim Nolte, CMCA, AMS, PCAM Mr. Joe Hartman Mr. John Carona, CMCA, PCAM Mr. John Holcomb
Mr. Brenden Kurtz Celina Concrete LLC Mr. Brian M Murphy SBB Management Company
Mr. Roger Ritchie The Village at Frisco Lakes Community Association
ChandlersMrs.WorthMrs.ProteaMrs.WelcomeLinkSummerlinHuyenThuReedRealEstateMichelleSandersRossManagementTheresaScholanderLandingCommunity
Ms. Deborah A. Macziewski, PCAM SBB Management Company
Mr. Brad Marshall
Mr. James F. Hallas Algonquin Properties, LLC Mr. Jamil Adonis PMG North-Dallas
Mr. Charles R. Foster, CMCA, AMS Mr. Chris Panayiotou Mr. David Patterson Mr. Jeremy Foster Mr. Jim Root Mr. Joshua Moore Mr. Mark Norton, AMS, PCAM Mr. Richard B. Smith Mr. Robert Walter Clark, III, CMCA Mr. Rolando Coronado Mr. Scott A. Young Mr. Scott North Mr. Skyler Krnavek Mrs. Angela Dawn Wilbur Mrs. Catherine Ivy, CMCA Mrs. Lea Crow Mrs. Sarah Christine Spawn Mrs. Stacey Blackwell Mrs. Suzanne M. Smith, CMCA, AMS Ms. Alice Jo McKinsey, CMCA, AMS Ms. Christi Barr, CMCA, AMS Ms. Consuelo Lopez, CMCA, AMS Ms. Crisandra Lee Ms. Janis Everhart
Mr. Victor W. Bosnich, CMCA, AMS, PCAM Mr. Vince Sprinkle Mr. William Rinker Mr. Zachary Beasley
Mr. Darius Bow
Mr.SaterraNick Abair SBB Management Company
Mr. Kristopher Grooms, CMCA, AMS Mr. Mark Southall, AMS, PCAM Mr. Matthew Mark Kopchak, CMCA, AMS Mr. Michael B Morgan Mr. Michael John Walker, CMCA Mr. Patrick Clark, CMCA, PCAM Mr. Paul Baker
Mr. Robert Ty Taylor Mr. Roger Eades Mr. Ron Liddell Mr. Sam Timothy Mr. Steve Judge Mr. Steve Tharp
Wiles
Ms. Jennifer Austin Ms. Jo Anne Pitcher Ms. Kristi Bruening, CMCA, AMS Ms. Mary Ann Kraft Ms. Pam Grundy Ms. Rhonda Vantassell, CMCA Ms. Susan Garrison Ms. Terri Addison Ms. Vickie Davis
Mr. Thomas A. Sharp Mr. Thomas J. Armstrong, AMS, PCAM Mr. Timothy D McConville, CMCA, AMS, PCAM Mr. Todd Hammer Mr. Todd Yamaoka Mr. Tony Trevino
Ms. Robin L. Storey, CMCA CINC Capital, LLC Ms. Shanea Nicole Grisby Classic Property Management
Mrs. Victoria C. Brito Excel Association Management, Inc. Mrs. Yolanda United States Cantatore Worth Ross Management Ms. Arleen Rivera PMG North-Dallas Ms. Brandee Powell Singer Association Management, Inc.
Mr. Steve Adam Byrd, Jr. Allbright Services, LLC Mr. Steve Trent The Village at Frisco Lakes Community Association
Mr.Mr.MaryJeanPMGShawNorth-DallasASchweersPetrisinAlanRuth,RSAlfredDouglas
Mr. Taylor Voskuil Triangle DJ Contractors LLC Mr. Trevor Phillips Dynamic National Inc.
Mr. Kent P. Coleman
Mr. Michael Bottoms IB Roof Systems Mr. Michael St. andre SECURITY RECONNAISSANCE TEAM
TheMr.AlloyMr.FirstServiceDroeschResidentialPhilLambHomeRobertDallhoffVillageatFriscoLakes
Ms. Cinnamon S. Low Essex Association Management, LP Ms. Cj Haid PMG North-Dallas Ms. Darla Mathews PMG North-Richland Hills
Mr. Derek Jay Adam, CMCA, AMS Mr. Dick Brozek Mr. Donald Mims
Mr. Charlie Pollinzi Positano Condominium Association, Inc.
Mrs. Felicia
Ms. Cathi Sleight, CMCA VoteHOANow - Strateja-XL, Inc.
Ms. Laura Hurtado, CMCA, AMS Newman CPA Ms. Lisa Perko Two Worlds Apollo DBA Brentwood Village HOA Ms. Mary Vitartas Two Worlds Apollo DBA Brentwood Village HOA Ms. Meagan HomeownersHockettAssociation Insurance Managers, A Scarbrough, Medlin Company
Ms. Michelle RTI/CommunityBurrManagement Associates, Inc. Ms. Michelle L Reynolds Ms. Monique Shivers Community Association Management, Inc. Ms. Myra L Baugh The Village at Frisco Lakes Community Association
45 • CONTACT, FALL 2019
171258 Olivia Hurtado, CMCA Vice President 214-717-2718 866-800-4656 ext.7567 olivia.hurtado@mutualofomahabank.com mutualofomahabank.com Member FDIC Equal Housing Lender
