Community Contact | Fall 2019

Community

Fall 2019

CONTACT A Resource For Homeowners Associations, Condominiums, Townhomes, and Cooperatives

*Understanding Private Property Towing in Texas *Efficient Association Audits *2020 CAI Awards Gala!

www.dfwcai.org

Protecting your largest investment and your peace of mind for years to come?

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The most successful associations know that fair governance, responsible budgeting and community maintenance are the cornerstone of sound community management because they understand that focusing on these core initiatives is vital to protecting—and even raising—the value of their largest investment: their home.

It takes more than just a provider to deliver the core services and customized solutions necessary to keep a community functioning at the highest level – it takes an experienced partner.

Associa’s national resources and local expertise have uniquely positioned us to help you accomplish your community’s goals. Top-tier management, bulletproof finances, comprehensive maintenance and a customizable menu of additional services ensure your community thrives, and our local, qualified team members are committed to being your trusted advisors every step of the way. You deserve a team that has seen it all and is ready to help your community achieve its vision.

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www.associaonline.com Delivering unsurpassed management and lifestyle services to communities worldwide.

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Calendar of Events -------------------------------------------------- 40 Membership Report ------------------------------------------------ 42 2020 Awards Gala; Save the Date -------------------------------- 44

www.cleanscapes.net | info@cleanscapes.net 2 • CONTACT, FALL 2019

Community Associations Institute is a national, non-profit, membership organization dedicated to the successful creation and operation of community associations. The Dallas/Fort Worth Chapter was established in 1980 to provide support for the North Texas area. Community Contact is published by the Dallas/Fort Worth Chapter of Community Associations Institute and is issued with the understanding that the publisher is not engaged in rendering financial, legal, accounting or other professional services, or be construed as a recommendation for any course of action regarding financial, legal, accounting or other professional services by Community Contact or its authors or advertisers. The services of a competent professional should be sought where professional services are required. The articles appearing in Community Contact do not necessarily reflect the opinion of CAI or the DFW Chapter, and acceptance of advertising does not constitute an endorsement of the products or services.

All contents of Community Contact are protected by copyright. Reproduction in whole or in part without written permission is expressly prohibited. AAMC, AMS, and PCAM are registered trademarks of Community Associations Institute. CMCA is a registered trademark of the Community Association Managers International Certification Board. Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Use of a term in this publication should not be regarded as affecting the validity of any trademark or service mark.

2019 BOARD OF DIRECTORS PRESIDENT Bruce Crawford, AMS, PCAM Insight Association Management, AAMC bcrawford@insightam.com PRESIDENT-ELECT Kevin Cavanaugh Cavanaugh and Company, PLLC kcavanaugh@cavanaughcpas.com VICE PRESIDENT Anne Bernhardt Park Towers Condominium Association anneb972@gmail.com SECRETARY Chris Broach, CMCA, AMS, PCAM SBB Management, Company, AAMC c.broach@sbbmanagement.com DIRECTORS Clayton Hearn Roberts Markel Weinberg Butler Hailey, PC chearn@rmwbhlaw.com John Shaffer john@summitparc.com Olivia Hurtado, CMCA Mutual of Omaha Bank olivia.hurtado@mutualofomahabank.com Worth W. Ross, CMCA, AMS Worth Ross Management Company, AAMC worth@worthross.com

2019 DFW CAI Chapter President Bruce Crawford, AMS, PCAM As my tenure being the 2019 Board President comes to an end, I find myself reflecting on the numerous ways our local chapter has volunteered both time and energy in giving back not only to CAI, but also to the community. As we bring this year to a close, there’s no signs of this generosity slowing down.

In November, we received an abundance of support for our Loots 4 Boots event. Together, our chapter donated 400 care packages for homeless veterans through the Homeless Veterans Service of Dallas. The giving continued during the annual legal update as nearly 250 members donated 1,200 pounds of canned food items for the North Texas Food Bank. December is quickly approaching as we get ready for our annual Toy Drive. The Dallas Forth/Worth Chapter members provide a level of graciousness and selflessness that I am so proud to be affiliated with.

Professional Service in Custom Pools, Outdoor Living, Pool Repair, and Ongoing Maintenance Robert’s Pools offers an entire suite of services surrounding your backyard or commercial pool needs.

Whether you’re interested in getting a new pool to suit your needs and budget, or simply want a care-free maintenance plan for your existing pool, we are here to take care of your every need. Our mission is to provide the best possible service to our customers making pool ownership easy and rewarding!

In 2020, I want to give back to our chapter members and provide you with the opportunity to be recognized not only for your volunteerism, but for your hard work day in and day out. Next year the Dallas Forth/ Worth Chapter will be hosting our first ever CAI Awards Gala. For the last month, local CAI members were given the ability to nominate other members for the following categories: Community of the Year Newcomer Community Manager of the Year Community Manager of the Year Lifestyle Director of the Year Business Manager of the Year Management Company of the Year Chapter Volunteer of the Year Chapter Rising Star Community Spirit Award Supporting Staff member of the Year I look forward seeing all of our nominees at the Awards Gala during the Awards Ceremony on March 14, 2020 at The Renaissance Addison!

MANAGEMENT

I thank you all for allowing me to serve you as president over the last year and welcome Kevin Cavanaugh as the 2020 Chapter President. It has been an honor, a joy, and an experience that I will always cherish.

I have met many new vendors and members, made many new friends, and enjoyed it to the fullest.

Have a happy holiday season and a peaceful and prosperous New Year!

James Nicholson, Chapter Executive Director DFW Community Associations Institute 14070 Proton Road, Suite 100 Dallas, TX 75244-3601 (972) 246-3540 www.dfwcai.org office@dfwcai.org

Customer Service/Accounting/Employment accounting@robertspoolservice.com General Any Questions, Requests, or Concerns rps@robertspoolservice.com After Hours Pool Emergency Line: T: 972.345.2511

455 S. Railroad St. Lewisville, TX 75057 T: 972.436.0360

www.robertspoolservice.com

5 • CONTACT, FALL 2019

2019 ANNUAL SPONSORS

THANK YOU TO OUR 2019 ANNUAL SUPER SPONSORS!

Diamond Sponsors

Castle Group CCMC, AAMC CertaPro Painters RTI/Community Management Associates, Inc. “CMA”, AAMC Insight Association Management, AAMC Kilowatt Partners McKenzie Rhody, LLP Neighborhood Management, Inc., AAMC Paul Baker Insurance Agency, Inc. Roberts Markel Weinberg Butler Hailey, PC Texas Disaster Restoration

Gold Sponsors

BB&T Association Services Davis-Dyer-Max, Inc. Yellowstone Landscape Henry Oddo Austin & Fletcher, P.C. Masix Construction Pavecon, Ltd. RealManage South River Restoration

Silver Sponsors

Bob Owens Electric Co., Inc. Cornerstone Association Management Services Excel Association Management, Inc., AAMC Riddle & Williams, PC Union Bank

Bronze Sponsors

Advanced Association Management, Inc. Allegra Marketing Print Mail Canady & Canady, PC Cavanaugh & Company, PLLC Classic Property Management, AAMC Horizon Security Kraftsman Playground and Park Equipment Master Systems Courts SBSA, Inc. Education Sponsors

Platinum Sponsors

ACME Roof Systems, Inc. Alliance Association Bank Benson Kerrane Storz & Nelson Blackmon Mooring / BMS CAT Brightview Landscape Services Five Star Pools Globus Management Group Magnolia Fisheries and Lonestar Fountains Mutual of Omaha Bank Pavement Services Scarbrough, Medlin & Associates SOLitude Lake Management Timothy, DeVolt & Company, P.C.

Education Sponsors

Classic Property Management, AAMC HomeAdvisor RBFCU Southern Botanical

This “Deep In The Heart of Texas” logo recognizes our Business Partners who are apart of all four CAI Texas Chapters.

2019 DFW CAI COMMITTEES Ambassadors of Fun

High Rise Managers Forum

Community Affairs

Magazine

Expo

Membership

Committee Chair: Olivia Hurtado, CMCA

Committee Chair: Wendy Hazlewood

Committee Co-Chairs: Olivia Hurtado, CMCA & Cindy Martin, CMCA, AMS, PCAM

Golf Tournament 6 • CONTACT, FALL 2019

Committee Chair: Jeff Higgins

Committee Co-Chairs: Kathy Epperson, PCAM and Matt Kopchak

Committee Chair: Betty Crudden, CMCA, AMS, PCAM

Committee Chair: Cindy Martin, CMCA, AMS, PCAM

Programming

Committee Chair: Beverly Coghlan, CMCA, AMS, PCAM • CONTACT, FALL 2019 7 •7CONTACT, WINTER 2019

People are our passion.

Communities are our service.

Teamwork is our focus.

Access Your HOA - Anytime, Anywhere

AAMC®

Find us on

Accredited Association Management Company

8360 LBJ Freeway, Suite 300 • Dallas, TX 75243 • Phone (972) 960-2800 • Fax (972) 991-6642 www.sbbmanagement.com • emailus@sbbmanagement.com

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Serving The Metroplex For Over 90 Years

Hail Season is coming!

Make sure you & your roof are prepared.

More members of the College of Community Association Lawyers than any other law firm in America

Stay on top of your roof’s maintenance and care.

Gregory S. Cagle Josh Bolen

Lincoln Hobbs*

Curtis S. Ekmark* Scott Carpenter

James Hazlewood

Michael Nagle*

A Full Service Community Association and Business Law Firm Aggressive Enforcement | General Counsel | Collections | Construction Defects Litigation/Insurance Defense | Free Education | Legislative Advocates

Austin | Dallas | San Antonio

Give us a call for a free estimate or more information.

Arizona | California | Colorado | Texas | Utah

CCHLaw.com | 877.336.0228 *Not licensed in Texas

10 • CONTACT, FALL 2019

Storm season is approaching - severe storms, hail, and high winds can wreak havoc on your roof. Classic Construction is there for you and will respond immediately with the resources and expertise to handle any size disaster, residential or commercial. We also offer a range of restoration services to accommodate all your other restoration and construction need.

No matter what storms may bring, Classic Construction’s got you - and your home - covered!

406 South Yale Drive Garland, Texas 75042 ClassicConstruction.com 972.437.0909 11 • CONTACT, FALL 2019

11.5 Steps For Winterizing Your Multi-Family Units

By Aspenmark Roofing & Solar

While winter in Texas isn’t necessarily the brutal season other areas of the country experience, we do face freezing temperatures and even the occasional snowfall - conditions that can wreak havoc with your properties if you’re not ready for them. We’re here to help you to get ahead of the inevitable impact of the changing seasons.

To protect your property from preventable winter storm damage — and to safeguard the inter-ests of your residents — here are the 11.5 steps that property managers and community man-agers should be taking each year.

1. Insulate pipes, starting with those that run through exterior walls or are exposed to the air.

2. Clear autumn debris out of your gutters. The accumulation of leaves and other debris traps water, which turns to ice, which blocks more water, which leads to more ice and snow accumu-lation. That means leaks — and expensive repairs.

3. Check for pooling on low-slope roofs after it rains.

11.5. Don’t be afraid to rely on residents to be an extra set of eyes and ears in spotting problem areas early in the season. Get them to report pooling water, cracks in walls or masonry, moisture seeping through drywall or ceilings, and condensation on windows - which is evidence of poor insulation.

4. Have your trees trimmed. Snow, ice, and high winds from winter storms can snap limbs and cause entire trees to fall. A quick trim now could prevent dire consequences later.

5. Install insulated windows. Ultra high-efficiency windows are now beating out even triple-pane windows, thanks to recent advances in technology.

6. Inspect outer walls, masonry, and mortar for cracks and repair them with caulking or more significant fixes. Doing so will help to protect pipes from expensive freeze/burst incidents. Note: cracks in foundation can lead to issue with the roof over time.

7. Install or inspect weather stripping in doorways and windows.

8. Blow out sprinkler systems with an air compressor prior to the first freeze—expanding water can crack your pipes and sever connections.

About Aspenmark Roofing & Solar

9. For units with fireplaces, have flues and chimneys cleaned by a pro.

A GAF Master Commercial and Master Elite Residential contractor, Aspenmark Roofing & Solar has been serving the Dallas/Fort Worth area with roofing maintenance and repairs since 2005. Our core business values are designed to provide you with an exceptional experience by deliver-ing quality workmanship on every job.

Texas weather never rests, and neither do we!

Web: AspenmarkRoofing.com Phone: 214-823-7663 Email: Info@AspenmarkRoofing.com

10. Inspect fire alarms and talk to residents about kitchen safety. Thanksgiving and Christmas are peak days for residential fires, mostly resulting from fires starting in the kitchen.

11. Provide residents with space heater usage guidelines. There should be at least a 3-foot radius around them, and they shouldn’t be anywhere near bedding, curtains, or Christmas trees. Ac-cording to the National Fire Protection Association, heating-related fires, space heaters are re-sponsible for the largest percentage of fatalities and property damage

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Smiles.

Harmony.

Joy.

PURPOSE

Our industry is about people, not paper. With a service-first mindset, we’ve developed rela�onships and built community in hundreds of neighborhoods through the past 45 years. We’ve worked diligently to build a posi�ve reputa�on as a community management leader and have succeeded in doing so by promo�ng innova�on and crea�ng experiences that connect people. This pursuit has allowed us to discover purpose and meaning in our work.

PASSION

We believe in giving back to the greater community. Through our HomeWorks program, we support charitable organiza�ons in markets across the country. Team members drive these hands-on efforts to serve in-need communi�es. We also encourage team members to follow their own hearts by offering paid volunteer hours.

Together, we make a posi�ve impact and serve the greater good.

PEOPLE

Our 800-plus employees are more than a team; they’re a family. Guided by compassion for the individual, we value integrity, trust and respect. We empower servant leaders by suppor�ng industry-related educa�on and cer�fica�on and offer opportunity for personal and professional growth and development. Together, we aim to transform the way people think and feel about homeowners associa�ons.

Community Associa�on Management | 469-246-3500 | CCMCnet.com 14 • CONTACT, FALL 2019

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Understanding Private Property Towing in Texas

By Laura Craig, VP, Black Diamond Recovery, LLC Have you ever had your vehicle towed without your consent? You probably felt many emotions including shock and anger once you realized your vehicle wasn’t actually stolen.

Why was I towed? Where is my vehicle? How much is this going to cost? To add insult to injury, you may have been faced with a dejected and curt individual at the storage facility when you finally found a ride to pickup your vehicle. Overall, it was probably an annoying and stressful experience.

What happens when you are a community owner or manager who needs to control who’s accessing your property?

or operator of an unauthorized vehicle, cause the vehicle and any property on or in the vehicle to be removed and stored at a vehicle storage facility at the vehicle owner’s or operator’s expense if…”

The “if ” in the statement above requires that either 1) TDLR compliant tow signs are posted at the time of towing and for at least the preceding 24 hours or 2) TDLR compliant notice is provided to the vehicle owner or operator. Most properties choose to post the TDLR complaint tow signs which many tow companies can legally provide for you at no charge.

“ cause the vehicle and any property on

or in the vehicle to be removed and stored at a vehicle storage facility at the vehicle owner’s or operator’s expense”

depending on the city in which your property is located. Some cities don’t have any additional towing laws, but some can limit how far away the vehicle storage facility can be from the property where the vehicle was towed. City towing laws can also place restrictions on the towing companies including increased insurance requirements, company permits, and truck inspections.

The good news is that reputable tow companies know these laws and can help you ensure that our property is compliant at both the state and city level. How do you know if a tow company is reputable? Using TDLR’s

you create an environment where you know who’s parking on your property and everyone else is unauthorized for a reason! You have a responsibility to keep your residents satisfied, safe, and protected.

Black Diamond Recovery is a veteran owned and operated parking management and enforcement company in the DFW area providing license plate recognition technology linked to online virtual permits and management software.

Banking solutions to help your communities thrive You may have complaints from your residents about lack of parking. You may want to maintain the safety, exclusivity, or attractiveness of your community.

You may be looking for sub-letters or individuals living on your property who are not on a lease. Whatever the reason, you do have options and legal rights to control the situation, and it is possible to handle with integrity and class!

First, it’s important to understand that all towing in the state of Texas is regulated by the Texas Department of Licensing and Regulation or TDLR (www.tdlr.texas.gov/ towing/towing.htm).

This includes consent as well as non-consent towing. Non-consent towing is the focus of this article and includes your right to remove abandoned or unauthorized vehicles from your property. TDLR states “A parking facility owner may, without the consent of the owner 16 • CONTACT, FALL 2019

The first catch is that the tow signs must follow a very specific TDLR format which regulates symbols, colors, information required, font, material, and placement. This means that a property owner or manager should not put up a sign merely stating that unauthorized vehicles will be towed. In this case the vehicle owner or operator who has been towed is justified in claiming a wrongful tow because the proper TDLR complaint tow sign was not posted. The second catch is that the tow sign must state who is allowed to park on the property and what is considered unauthorized parking. For example, the sign could state “Resident and Visitor Parking Only Visitors Must Have Appropriate Permit All Other Vehicles Prohibited”. It could also state “Vehicles Prohibited: For Sale Vehicles, Abandoned, Inoperable, On Jacks or Blocks, Flat Tires, Parking on Grass, Unauthorized Handicap Parking”.

Things can get a little more complicated

searchable database you can check the current status of a tow company’s operating license, truck licenses, and vehicle insurance status.

“ the tow sign must state who is allowed to

park on the property and what is considered unauthorized parking”

Never choose a tow company who is not current in all three areas. You should also ask questions about the tow company’s General Liability insurance status, security cameras on the tow truck, drug and background testing of the drivers, photographs taken of vehicles before tow, and notification to local law enforcement of each tow.

Understanding the basic laws and rights to legally tow from a private community allows you to actually enforce the terms for residents and visitors in your lease or POA CC&Rs. How many visitors are allowed per resident per week or month? How many nights is the visitor allowed to stay? Who’s allowed to park in reserved spaces? Once these questions are answered and enforced

At Union Bank®, we offer customized banking and lending solutions to meet the unique needs of the community association industry. With over 25 years of experience, our specialized HOA team applies their in-depth knowledge to help support and grow your business.

Learn how we simplify banking and the financing of your projects at HOAbankservices.com.

Paul Dolfi, CMCA® Director of Sales 678-405-1701 paul.dolfi@unionbank.com

Financing subject to credit and collateral approval. Other restrictions may apply. Terms and conditions subject to change. ©2019 MUFG Union Bank, N.A. All rights reserved.

Member FDIC. Union Bank is a registered trademark and brand name of MUFG Union Bank, N.A. 17 • CONTACT, FALL 2019

Call the Commercial Insurance Specialist Today!

Paul Baker Insurance Agency, Inc. Specializing in insurance for community associations of all sizes throughout Texas for 55 years.

4 Master Policies 4 D&O 4 Commercial Umbrellas 4 Fidelity Bonds 4 24-hour Claims Service 4 CAI Member

4 Personal Lines program home, auto, life, health and umbrella coverages 4 Condo unit owners and renters coverage available 4 Vendor referrals on request

4 Ask about our discounts!

Committed to our communities For 30 years, BB&T Association Services has provided solutions specifically designed to meet the needs of property management companies and community associations. You can count on us to be your trusted partner. BBT.com/AssociationServices

 Payment processing  Association loans

 Payments by ACH and online  Coupon books and statements

Call (972) 271-9502 today!

Denine Barham, SVP / Relationship Market Manager 727-373-1910 • DMBarham@BBandT.com

Make Sure Your Condo Association Insurance is a Great Fit! 1449 Forest Lane s Garland, Texas 75042 Office (972) 271-9502

18 • CONTACT, FALL 2019

Fax (972) 271-8758

Residence (972) 475-8261

Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender.

Loans are subject to credit approval. Only deposit products are FDIC insured. © 2019, Branch Banking and Trust Company. All rights reserved.

19 • CONTACT, FALL 2019

PAINTING. QUALITY. PEACE OF MIND. Focused on the requirements of your property or business, consider CertaPro Painters® as part of your capital improvement plan.

Kevin Adkins CedarHill-Seagoville, TX 972-349-9519 CedarHill-Seagoville.certapro.com Gary & Tina Barton Far North TX 972-965-9565 McKinney.certapro.com Gerald Bushong Weatherford/Granbury, TX 817-406-0090 Weatherford.certapro.com Christy Crookes Arlington/Mansfield, TX 469-672-5159 South-Arlington-TX.certapro.com Rich Freddo Lewisville/Flower Mound, TX 972-280-0608 Flowermound.certapro.com Each CertaPro Painters® business is independently owned and operated.

20 • CONTACT, FALL 2019

Don Lenehan Richardson, TX 972-561-0183 Richardson.certapro.com Tyler & Tammy Mancuso Rockwall, TX 469-264-7545 Rockwall.certapro.com Robert Pace Plano/Murphy/The Colony, TX 972-208-8500 Plano.certapro.com Clark Penfold North Central Dallas, TX 214-796-1370 Central-Dallas.certapro.com Terry Plemons Southlake, TX 817-377-9018 Southlake.certapro.com Jon Ragsdale North Fort Worth-Arlington, TX 817-652-4000 Fortworth.certapro.com

We Do Painting. You Do Life.™

21 • CONTACT, FALL 2019

Associations with December 31st year ends make up a large share of annual audits.

There is often intense pressure on managers, accounting departments and audit firms to complete accurate and complete audits in a timely fashion.

Completing an efficient audit requires strong communication and sharing of information.

Efficient Association Audits

By Jeremy Newman, CPA

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Signed engagement letter CPA audit engagement letters should be approved by the Board for all audits. Signing the contract well before the association’s year end will provide more time for the CPA to plan and prepare for the audit, and more time for the client to assemble supporting reports and documents.

- continued -

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Documents and reports needed for an audit A lot of documents and reports are common for most associations; however additional information will be needed as circumstances dictate. Typical information and documents include: 1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

Governing documents Prior year audit and tax return Communication with the previous auditor as applicable Reserve study Budget Board meeting minutes Correspondence with the Association’s legal counsel Shared cost agreements Cost center details Correspondence with governmental agencies Special assessment information Loan agreements.

An association’s accounting department generally provide the following reports, and access to information:

1.

Year-end financial reports: a.

Balance sheet

b.

Statement of revenue and expenses (often referred to as budget variance reports)

c.

Bank statements and bank account reconciliations

d.

Aged receivables and prepaid assessments report 2.

General ledger 3.

Check register

4.

Financial reports for the periods after the year end date.

5.

Access to paid and unpaid invoices Accrual versus non-accrual Presenting audited financial statements in accordance with U.S. Generally Accepted Accounting Principles often requires auditors to record certain adjustments to the financial reports prepared by a management company. Management companies prepare monthly financial reports using the cash basis of accounting, modified accrual basis, or the accrual basis.

Under the cash basis of accounting, income reflects money received and expenses represent money spent. Assessments receivable and accounts payable are not presented on the balance sheet. As part of the audit, the CPA proposes adjusting journal entries including recording a bad debt allowance and any amounts payable to vendors for unpaid invoices.

Modified accrual basis accounting generally records assessment revenue when assessments are billed (accrual basis). Expenses are generally accounted for on the cash basis (as above).

Using the accrual basis, financial reports include assessment income when billed, and expenses using invoice dates rather than payment dates.

Completeness of records for the audit Often, the success of an audit can be measured by the completeness, accuracy, and timeliness of the audit and audited financial statements. Efficiency requires full, complete and timely access to accounting records and documentation.

Cash!

Cash is one of the most critical audit areas. Cash, meaning all petty cash, bank accounts, and investment accounts. Together with the general ledger, bank and investment account statements can act as a roadmap of an association’s financial activity. For accounts where statements are not provided by the banking institution, an auditor will generally require an independent confirmation of the account balances as of the year end date. In terms of efficiency, this situation is often one of the main hurdles to completing audits on time. CPA’s can verify account balances in various ways. The most common method is to transmit an account confirmation/verification form to the banking institution. Banks require confirmations to be signed by an authorized signer on the account. It is imperative that signature cards are updated whenever signers change. Excessive time can be spent transmitting the confirmation forms to the board, waiting for a signature, sending the form to the bank, then waiting for a response from the bank. Many times, audits are nearly complete, but cannot be released until the banking institution returns a signed completed confirmation to the auditor.

Representation letter and final audit Upon completion of the draft audited financial statements, the board reviews the audit report together with a representation letter. The client representation letter confirms management’s and the board’s representations, oral or implied, during the audit, and upon signature, the auditor will release the final audit report for distribution.

Jeremy Newman, CPA provides audit and tax services for community associations.

24 • CONTACT, FALL 2019

Community.

Well Served.

Knowledge. Expertise. Value.

What Are You Looking For in a Management Company?

When it comes to protecting the value of your neighborhood, consider a company that: • Adheres to the highest ethical standards • Possesses an outstanding reputation and more than a quarter century of experience • Employs top-notch, professionally qualified staff • Strives to enhance the appeal and value of your property CMA serves a wide variety of communities including single family, masterplanned communities, condominiums, townhomes, mid-rise, mixed use communities and commercial/retail properties.

Founded in 1983, CMA has grown to be one of the largest locally owned management companies in the Metroplex.

Contact: Jean Sloan (972) 943-2848 or visit us online at: www.cmamanagement.com

AAMC

ACCREDITED ASSOCIATION MANAGEMENT COMPANY

Community. Well Served. ©2018 RTI/Community Management Associates, Inc. All rights reserved.

25 • CONTACT, FALL 2019

R Save Your Property Time and MONEY! and R Property Maintenance

R&R Property Maintenance is pleased to offer maintenance, featuring, * Plumbing/Inspections/Property Jetting * Interior and Exterior Jobs * Hourly and Contracted Rates * Fully Insured

Create Community Spirit.

Engage Homeowners to Connect with one another.

Create Mingle with your Neighbor Opportunities.

Generate Interest in your Community to Potential Home Buyers.

Insight into the Importance of Community Events

Community Spirit Build Community Spirit

R & R Property Maintenance offers the following services: GENERAL “HANDYMAN” SERVICES * Carpentry, drywall, general repair

* Concrete repairs

* Painting

* Preventive maintenance

* Preventive maintenance inspections

* Graffiti removal

* Gate repairs

* Fence repairs

* HVAC inspections and repairs (new installations) * Bulk trash removal * Power Washing (buildings, walls, sidewalks) *Cleaning/janitorial (30-60 day/no contract) * Minor roof repair

* Curb painting * Siding repair MINOR ELECTRICAL REPAIR * Hi-level light inspections * Electrical light switch, socket & GFI replacement * Property light checks

* Roof inspection/consultations * Clubhouse, bathroom, pool house cleaning *Porter service/ground clean up/dog station service

214.460.6161 | robert.cano@sbcglobal.net 26 • CONTACT, FALL 2019

By Bonita Plested, Eventalist

Community Spirit!

The Pulse of the Neighborhood “Community spirit” by definition is the “willingness and desire to participate in activities that promote a community”.

Planned events within a home owners association has a significant impact on the community's spirit.

Annual events strategically customized to your community's demographics will encourage interaction between homeowners, bring neighbors together which ultimately creates a sense of social bonding and community pride.

Organizing a robust calendar of community events is the most effective way to bring neighbors together to create community spirit!

Generate interest in your community

Building community spirit takes a lot more than the availability of amenities. To create and attain the goal of ensuring your residents are connected to the community and engaged it is imperative that you offer opportunities for homeowners to meet one another in a fun and relaxing environment.

Building community spirit! It takes a lot Organizing an annual calendar of more than amenities to create and community events gives your homeowners tangible evidence of your maintain community spirit. Appeal to commitment to create a neighborhood your residents by using the amenities available to create lifestyle programs that transcends their expectations.. that are appealing to residents. Generate interest in Build excitement Implement events and throughout the year. There your community and are infinite ways to connect activities that enrich their lives. Creating interest provide residents with homeowners to their community and one another. groups, clubs and life enriching sporting events is a great Be creative, keep your way to bring like-minded community's demographics experiences that residents together to feel in mind and remember the affiliated and engaged goal is to organize create community with their community. memorable events.

When homeowners feel connected to their community they are more likely to attend Board meetings and get involved in committees, social gatherings and volunteer their time or talent. Establishing annual events creates an air of excitement and expectation throughout the community.

spirit.

The simpliest way to bring the community together is to implement a robust calendar of community events and activities that which will bring homeowners together to create friendships, community spirit, and attract interest in your community from prospective homebuyers.

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t a W h e er Ou h e T tside

is Fri

ghtful...

Are you Prepared?

10 Steps for Winter Preparedness

By RESCON Restoration & Construction (Formerly South River Restoration)

For many, the winter season means holiday shopping, celebrating with friends and family and toasting another successful year!

Unfortunately, winter also brings snow, ice and freezing rain – all with the potential to significantly impact the condition of your property, dampening that joyous champagne toast. The good news is, whether you own your own property or are a property manager, there are several ways to proactively safeguard your property and minimize damage. Here’s our “Top 10 Steps” to help you get prepared before Jack Frost comes knocking…

1. Conduct a routine walk through of all grounds and check all building components. This includes landscaping and equipment such as controllers, timers, sprinkler systems, sidewalks, fencing and outdoor lighting.

2. A sweep of recreational equipment like pools, playgrounds, tennis courts and exercise rooms is an important additional step.

7. Follow a proper maintenance schedule for the property’s heating and cooling system and have furnaces, boilers and sump pumps serviced annually. Make sure to change furnace filters and clean the cooling system’s coils regularly.

8. Clean gutters to reduce the chance of water damage.

9. Clean landscaping equipment and prepare snow removal equipment – and coordinate with your snow plow contractor prior to the storm to keep you on top of the priority list should you need their assistance!

10. Keep plenty of fuel and generators properly stored in the event of power outage.

While it is nearly impossible to guarantee that no damage will occur over the winter months, taking these steps will minimize damage and ensure a more enjoyable season!

3. Add weather stripping around windows or repair any poorly-closing doors to reduce wind gusts and maximize heating efficiency.

4. Turn off sprinklers and wrap any exposed water pipes with plumbing tape. Shut down and drain water from any spigots.

In extreme cold weather, keep the cabinet under the sink in kitchen and bathroom open.

5. Review the maintenance plan for keeping all parking lots, sidewalks and stairs free from ice and snow. Have plenty of calcium chloride/ice melt in stock.

6. Notify all residents to keep their heat on and to not let the unit drop below 55 degrees if they are going to be away from their unit.

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If you are affected by winter weather or any other property loss, contact us at 833.4RESCON. You can rely on RESCON to take care of it! http://goRESCON.com

DISCOVER THE NEIGHBORHOOD DIFFERENCE NMI is an Accredited Association Management Company that has been expertly managing a variety of community associations, including master planned, single family, condos and townhomes, in the DallasFort Worth metroplex for nearly two decades.

We are dedicated to building better communities!

NeighborhoodManagement.com NMI@NeighborhoodManagement.com Beverly Coghlan, CMCA, AMS, PCAM Beverly@nmitx.com 972.359.1548 29 • CONTACT, FALL 2019

Secrets of an Effective HOA Landscape Maintenance Committee

By Joseph Barnes, Marketing Manager Yellowstone Landscape

Photo image credit: Pixabay

HOAs. Love them or loathe them, more than 68 million Americans now live in community associations.

Some of the responsibilities often assigned to Landscape Committees include:

Most residents (87% according to CAI) report being satisfied with the job that their association does to maintain their home’s value.

However, in spite of our best efforts, the image most often associated with a monthly HOA meeting is a very vocal, very dissatisfied resident arguing with the members of the Board.

• Creating recommendations for the Board on landscaping improvements within the community.

Any guesses about the topic most likely to be at the center of that argument?

Ding, ding, ding. If you said “landscaping”, you’re 100% correct.

• Inspecting the work performed by the community’s landscape maintenance provider.

And that’s exactly why it’s critically important that your HOA has an effective Landscape Maintenance Committee in place.

Regardless of the size of your community’s common areas, or the dollar amount of your HOA’s landscape maintenance budget, a committee formed with the sole purpose of watching over your landscape (and your commercial landscape contractor) is a huge asset to your association.

Structure

Landscape maintenance committees are typically assembled as a “standing” committee, meaning that they will regularly meet to handle ongoing tasks. For a specific, landscaping-related project, especially one with a significant price tag attached to it, like a large-scale rejuvenation and replanting project, you may wish to consider forming a special “ad hoc” committee, which only exists for the duration of that project.

• Communicating with representatives from the community’s landscape maintenance provider.

• Suggesting additions and amendments to the community’s landscape maintenance program.

• Evaluating RFP responses, checking references, and conducting contractor interviews when selecting a new commercial landscape maintenance provider for the community.

• Providing monthly summary updates to the Board on landscaping and grounds maintenance issues.

While a landscape maintenance committee doesn’t remove the ultimate responsibility for the appearance of the community’s landscape from the Board, an effective landscape committee can certainly make the Board’s job much easier.

While landscape maintenance committees aren’t required to include a member of the elected HOA board, having an elected community leader in the group will create a more effective committee. Including a Board Member will help the committee stay within its defined responsibilities, and keep it from being pulled off task by other volunteer members coming to the group with their own agendas and aesthetic preferences.

The size of the committee can vary widely, but for even the largest communities there is rarely a need for more than 5 members in a landscape maintenance committee. Members of the committee are free to contribute as much time as their schedules allow, but the most effective committees will hold formal meetings where they discuss their findings, outside of the monthly HOA Board meeting.

If volunteers can’t commit the time that will be needed, it’s best to keep the group smaller and filled with only the most engaged members.

Joseph Barnes has served as Marketing Manager of Yellowstone Landscape since 2013. He writes on a variety of topics related to the commercial landscaping industry.

Responsibilities

Your landscape maintenance committee should be created by your elected Board with an explicit purpose to execute a specific set of duties. Committees operate best when given a defined set of tasks for which they are responsible each month. While they don’t have the authority to act without the Board’s approval, they are still very important to the association, especially when you consider that for most community associations, landscaping and grounds maintenance is the largest annually budgeted expense.

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TRANSPARENCY WITH INCREASED SUPPORT AND COMMUNICATION

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Contact us today at (866) 403.1588 or visit www.realmanage.com 32 • CONTACT, FALL 2019

33 • CONTACT, FALL 2019

Promotion Announcement Meagan Hockett was previously an account manager in our HOA division, and has now been promoted to a Commercial Insurance Account Executive and Community Association Practice Leader for Scarbrough, Medlin & Associates. She writes insurance for commercial and residential condo, townhome, and homeowners associations all over Texas.

Hockett spent the last 10 years starting out in the finance industry assisting small businesses start up financially, moved to personal insurance writing property & casualty at Liberty Mutual, and now work in commercial insurance leading our HOA division at SMA. Meagan Hockett Commercial Insurance Account Executive Community Association Practice Leader Scarbrough, Medlin & Associates, Inc. 5700 Granite Pkwy, Suite 500 Plano, TX 75024 Phone: 214-423-3333 Fax: 866-468-8010 www.scarbrough-medlin.com

A Resident Expert in your Landscape Creating a place that feels like home starts from the ground up. Enlist a skilled team with deep expertise in creating outdoor spaces that impress and ensure your community is a coveted place to live. With thoughtful planning and an unwavering attention to detail, we ensure your community’s goals are met and resident satisfaction is high.

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35 • CONTACT, FALL 2019 6

BRING YOUR POND Service that sets the industry standard TO LIFE! since 1991

Magazine How Do I Submit An ArƟcle?

The DFW Chapter welcomes ar�cles! If you have an ar�cle that you believe would be important to our membership, you can send it directly to the DFW Chapter by e-mailing office@dfwcai.org.

Ar�cles can range anywhere from 700 words to several thousand words. We prefer that they be submi�ed in Word format. If you have pictures that accompany the ar�cle, please send them as a�achments instead of inside the body of the ar�cle.

Ar�cles should be informa�ve in nature. You are welcome to provide a brief bio about the speaker, your company or community, along with contact informa�on for inclusion at the end of the ar�cle.

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Ar�cles and adver�sements are accepted un�l the middle of the month prior to publica�on. Contact is produced every quarter, in March, June, September, and December, so we would need your ar�cle or adver�sement no later than February 15, May 15, August 15, and November 15 to ensure inclusion in the upcoming magazine.

Contact is mailed to over 500+ ac�ve members each quarter.

How Do I AdverƟse?

972.724.0071

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PosiƟoning of adverƟsing is at the sole discreƟon of the Editor. Preferred posiƟons may be available—inquire for availability and price. CancellaƟons or changes of orders are not accepted aŌer the closing date. If proofs are not furnished, reproducƟons and registraƟon quality is at the adverƟser’s risk. AdverƟser and adverƟsing agency assumes liability for all content including text representaƟon and illustraƟons of adverƟsements printed and also assumes responsibility for any claims arising there from made against the publisher. The publisher reserves the right to reject any adverƟsing contract or inserƟon for any reason.

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Fall Pet Waste Pickup

By Julie Dickens, Managing Partner DoodyCalls Picking up after the pooch: It is an important responsibility held by all pet owners, and not only because dog waste is a gross and unsightly mess. Doggie deposits are an environmental pollutant and a human health hazard. When left unattended, the waste is a detriment to local soil and water quality, and also presents a number of potential health dangers to families and their pets.

Your Full Service HOA Partner

We specialize in construction, renovation,and property maintenance All major trades in-house, including: Roofing, Plumbing, Electrical, AC & Heating

The longer dog doody stays on the ground, the greater a health risk it becomes. Bacteria, worms and other parasites thrive in unattended waste, eventually breaking down and entering the soil or washing into the water supply. Roundworm, for example, is one of the most common parasites found in dog doo and it can remain infectious in contaminated soil and water for years.

Although pooper scooper duty is never a particularly easy or enjoyable chore, during the autumn months the task becomes even more challenging. This is primarily due to falling leaves, which have a way of camouflaging Fido’s droppings perfectly. But just because you can’t see the waste doesn’t mean it is not a problem.

The most responsible action people can take for their family and community is to make sure their pets are picked up after in a timely fashion. Those who are too busy to deal with the mess should consider hiring a local pet waste removal service.

Located in the DFW area, Globus offers 24/7 support

972-494-1600 support.

972-494-1600

38 • CONTACT, FALL 2019

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Julie Dickens Managing Partner Office Phone: 817-304-1078 DoodyCalls To book a removal call 1-800-DoodyCalls (366-3922) or on-line at www.DoodyCalls.com When nature calls, we answer.

39 • CONTACT, FALL 2019

2020 Calendar of Events To learn more, talk with a banking professional today:

January

May

Wednesday, January 8th Membership Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club Wednesday, January 15th to Saturday, January 18th Community Association Law Seminar Las Vegas, NV *National Event

September

Thursday, May 7th to Friday, May 8th M-206: Financial Management Wednesday, May 13th Member Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club

Thursday, February 6 to Friday, February 7th M-205: Risk Management

High Rise Manager’s Forum Friday, June 5th 8:00 AM to 4:00 PM Date and Location To Be Confirmed

Wednesday, February 12th Membership Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club

Wednesday, June 10 to Saturday, June 13th CAI National Conference Hollywood, FL *National Event

th

AOF - NTFB Service Day Date and Time To Be Determined North Texas Food Bank - Plano, TX

March Wednesday, March 11th Membership Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club Thursday, March 12th to Saturday, March 14th M-100: The Essentials of Community Management

th

August Wednesday, August 12th Membership Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club Thursday, August 13th to Saturday, August 15th M-100: The Essentials of Community Management AOF - Annual Bowling Tournament Date and Location To Be Determined 5:00 PM - 8:00 PM

40 • CONTACT, FALL 2019

Innovating for You, Your Business & Your Customers ■

Thursday, October 1 to Friday, October 2nd CASE Study (location TBD) Wednesday, October 14th Membership Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club AOF - Loot 4 Boots: Homeless Vets Date and Location To Be Determined 3:00 PM - 6:00 PM

■ ■ ■ ■ ■ ■

Vice President Association Financial Partner

(214) 837-7711

whazelwood@allianceassociationbank.com

Innovative Software Integrations with ConnectLive™ Lending Services1 No-Fee Lockbox Full Banking Services Online Banking Scan to Lockbox Dedicated Customer Service

Craig Lee Huntington Senior Vice President

(323) 201-7570

clhuntington@allianceassociationbank.com

(888) 734-4567 allianceassociationbank.com

November

All offers of credit are subject to credit approval.

3/19

Thursday, November 5th Sporting Clays Tournament (NEW!) 12:00 PM - 7:00 PM Elm Fork Shooting Facility *Proceeds benefitting TCAA Wednesday, November 11th November Legal Update Luncheon 11:30 AM - 1:30 PM Brookhaven Country Club *Canned Food Drive In Conjunction With The November Luncheon

December Friday, December 4th M-202: Association Communications

April

Annual Golf Tournament Date and Venue To Be Determined 10:00 AM - 5:00 PM

October

Wendy Hazelwood

1

Saturday, March 14th Annual Awards Gala (NEW) 7:00 PM - 10:00 PM Renaissance Addison

Wednesday, April 8th Membership Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club

Wednesday, September 9th 17th Annual Expo & Trade Show Location TBD 8:00 AM - 5:00 PM

st

June

February

(No luncheon...)

Some dates are subject to change.

Please check www.dfwcai.org to confirm all dates as we approach events. You can also sign up for the email updates, which will let you know if any dates have changed.

Wednesday, December 9th Membership Luncheon 11:30 AM - 1:00 PM Brookhaven Country Club *Toy Drive In Conjunction With The Member Luncheon

41 • CONTACT, FALL 2019

MEMBERSHIP

REPORT

New Memberships Mr. Kerbey Jacobs PMG North-Dallas

Ms. Cathi Sleight, CMCA VoteHOANow - Strateja-XL, Inc.

Clinton Dorris Property Loss Advocates

Mr. Michael Bottoms IB Roof Systems

Ms. Cinnamon S. Low Essex Association Management, LP

David Beebe KPM Association Management

Mr. Michael St. andre SECURITY RECONNAISSANCE TEAM

Ms. Cj Haid PMG North-Dallas

Janette Hampton

Mr. Neil Mendel Saterra

Ms. Darla Mathews PMG North-Richland Hills

Mr. Nick Abair SBB Management Company

Ms. Deborah A. Macziewski, PCAM SBB Management Company

Mr. Patrick Droesch FirstService Residential

Ms. Deena Still Castle Group

Mr. Phil Lamb Alloy Home

Ms. Elizabeth Henfling Two Worlds Apollo DBA Brentwood Village HOA

Mr. Robert Dallhoff The Village at Frisco Lakes Community Association

Ms. Enid C. Simon, CMCA Texas Star Community Management

Mr. Roger Ritchie The Village at Frisco Lakes Community Association

Ms. Erin Caldwell PMG North-Dallas

Mr. Steve Adam Byrd, Jr. Allbright Services, LLC

Ms. Grace Burns AppFolio, Inc.

Mr. Steve Trent The Village at Frisco Lakes Community Association

Ms. Jamie Lee Jakubowski, CMCA RTI/Community Management Associates, Inc.

Mr. Taylor Voskuil Triangle DJ Contractors LLC

Ms. Jennifer Mayben RTI/Community Management Associates, Inc.

Mr. Trevor Phillips Dynamic National Inc.

Ms. Laura Craig Black Diamond Recovery, LLC

Mr. William Miller Priority Commercial Roofing

Ms. Laura Hurtado, CMCA, AMS Newman CPA

Mrs. Donna Marie Walker PMG North-Dallas

Ms. Lisa Perko Two Worlds Apollo DBA Brentwood Village HOA

Mrs. Felicia Summerlin WelcomeLink

Ms. Mary Vitartas Two Worlds Apollo DBA Brentwood Village HOA

Mrs. Huyen Thu Reed Protea Real Estate

Ms. Meagan Hockett Homeowners Association Insurance Managers, A Scarbrough, Medlin Company

Kelsey Ross T&D Ross Management Services, Inc. Lisa Light Michael Quinn Michelle Bentz PMG North-Dallas Mr. Adam Clark, CMCA, AMS Excel Association Management, Inc. Mr. Al Stroud The Village at Frisco Lakes Community Association Mr. Bob Gallagher The Village at Frisco Lakes Community Association Mr. Brenden Kurtz Celina Concrete LLC Mr. Brian M Murphy SBB Management Company Mr. Calvin Bogart Cardinal Strategies Mr. Carl Melito Two Worlds Apollo DBA Brentwood Village HOA Mr. Charlie Pollinzi Positano Condominium Association, Inc. Mr. Darius Bow Associa Mr. Emmanuel Munoz Worth Ross Management Mr. James F. Hallas Algonquin Properties, LLC Mr. Jamil Adonis PMG North-Dallas Mr. Jeffrey A. Ulm, CMCA, AMS, PCAM Bank OZK Mr. KC Ross CondoCerts Mr. Keith Pequeno CIT 42 • CONTACT, FALL 2019

Mrs. Michelle Sanders Worth Ross Management Mrs. Theresa Scholander Chandlers Landing Community Association

Ms. Michelle Burr RTI/Community Management Associates, Inc. Ms. Michelle L Reynolds

Mrs. Victoria C. Brito Excel Association Management, Inc.

Ms. Monique Shivers Community Association Management, Inc.

Mrs. Yolanda United States Cantatore Worth Ross Management

Ms. Myra L Baugh The Village at Frisco Lakes Community Association

Ms. Arleen Rivera PMG North-Dallas

Ms. Pierette Parker-Wheat, CMCA OurCommunityManagement

Ms. Brandee Powell Singer Association Management, Inc.

REPORT

New Memberships

Brie Shouppe Envera Systems

Kathleen Lavallee

MEMBERSHIP

Rejoined Members

Ms. Robin L. Storey, CMCA CINC Capital, LLC Ms. Shanea Nicole Grisby Classic Property Management Ms. Stephanie Horvath Nicole Weiss First Choice Lights Tori Shaw PMG North-Dallas

Mr. Charles R. Foster, CMCA, AMS Mr. Chris Panayiotou Mr. David Patterson Mr. Jeremy Foster Mr. Jim Root Mr. Joshua Moore Mr. Mark Norton, AMS, PCAM Mr. Richard B. Smith Mr. Robert Walter Clark, III, CMCA Mr. Rolando Coronado Mr. Scott A. Young Mr. Scott North

Mr. Skyler Krnavek Mrs. Angela Dawn Wilbur Mrs. Catherine Ivy, CMCA Mrs. Lea Crow Mrs. Sarah Christine Spawn Mrs. Stacey Blackwell Mrs. Suzanne M. Smith, CMCA, AMS Ms. Alice Jo McKinsey, CMCA, AMS Ms. Christi Barr, CMCA, AMS Ms. Consuelo Lopez, CMCA, AMS Ms. Crisandra Lee Ms. Janis Everhart

Ms. Jennifer Austin Ms. Jo Anne Pitcher Ms. Kristi Bruening, CMCA, AMS Ms. Mary Ann Kraft Ms. Pam Grundy Ms. Rhonda Vantassell, CMCA Ms. Susan Garrison Ms. Terri Addison Ms. Vickie Davis

Renewed Members Jean A Schweers Mary Petrisin Mr. Alan Ruth, RS Mr. Alfred Douglas Wiles Mr. Bill Crawford, CMCA Mr. Blair Descourouez Mr. Brad Fraley Mr. Brad Marshall Mr. Brett Russell Mr. Bruce Crawford, AMS, PCAM Mr. Cannon J Wood, CMCA Mr. Carl K. Hergesell Mr. Carl Klinke Mr. Carter R. Low, CMCA, AMS Mr. Charles H. Johnson Mr. Charles Heineman Mr. Chuck Lundin Mr. Cliff Ritter Mr. Cole Adams Mr. Dan Estep, CMCA, AMS, PCAM Mr. Dean A. Riddle, Esq. Mr. Derek Jay Adam, CMCA, AMS Mr. Dick Brozek Mr. Donald Mims Mr. Dustin Alan Robinson, CMCA, AMS Mr. Edward Charles Williams, Jr., CMCA, AMS Mr. Edward Laskey, CMCA, AMS, PCAM Mr. Elden Hale Mr. Ellis Little Mr. Elon Goldman, RS Mr. Ethan McKee Mr. Gregory Randall Schmaltz, CMCA, AMS, PCAM Mr. James L. Hitt, CMCA Mr. James Robertson Mr. James Sowder Mr. Jamie Don Coker, CMCA, AMS Mr. Jeff Bechler Mr. Jeremy Clark, AMS, PCAM Mr. Jim Nolte, CMCA, AMS, PCAM Mr. Joe Hartman Mr. John Carona, CMCA, PCAM Mr. John Holcomb Mr. John Jima Mr. John Joseph Carona, Jr., AMS, PCAM Mr. John S. Adami Mr. John Tarlton, CMCA, AMS Mr. Jordan Randall Low, CMCA Mr. Justin Dilley

Mr. Kent P. Coleman Mr. Kristopher Grooms, CMCA, AMS Mr. Mark Southall, AMS, PCAM Mr. Matthew Mark Kopchak, CMCA, AMS Mr. Michael B Morgan Mr. Michael John Walker, CMCA Mr. Patrick Clark, CMCA, PCAM Mr. Paul Baker Mr. Paul Zellar Mr. Randy Pickle Mr. Richard Hamilton, RS Mr. Richard Hare Mr. Richard Nelson, AMS, PCAM Mr. Rick Abair, CMCA, AMS Mr. Rick Tuzinski Mr. Robert Holte Mr. Robert Ikard, Jr., CMCA, AMS Mr. Robert J. Koop, CMCA, AMS, PCAM Mr. Robert Richards Mr. Robert Ty Taylor Mr. Roger Eades Mr. Ron Liddell Mr. Sam Timothy Mr. Steve Judge Mr. Steve Tharp Mr. Thomas A. Sharp Mr. Thomas J. Armstrong, AMS, PCAM Mr. Timothy D McConville, CMCA, AMS, PCAM Mr. Todd Hammer Mr. Todd Yamaoka Mr. Tony Trevino Mr. Victor W. Bosnich, CMCA, AMS, PCAM Mr. Vince Sprinkle Mr. William Rinker Mr. Zachary Beasley Mrs. Audrey Beard, CMCA, PCAM Mrs. Beverly Gatti West Mrs. Diana R. Larson, AMS, PCAM Mrs. Judi M. Phares, CMCA, PCAM Mrs. Katie Kim Mrs. Kay Rinker Mrs. Kim Holmes Mrs. Kimberli Smith Nail Mrs. Krystal Barbarito, CMCA, AMS, PCAM Mrs. Lori A Jones, CMCA, AMS Mrs. Lori Jo Ball Mrs. Michelle Alvarez Mrs. Michelle Morrison

Mrs. Nichole Rice, CMCA, AMS Mrs. Pamela Andersen-Balash, CMCA, AMS Mrs. Rebekah Small, CMCA, AMS Mrs. Thelma Marie Terrell, CMCA, PCAM Ms. Amy Tores, CMCA, AMS, PCAM Ms. Anna Corcoran Ms. Anne Bernhardt Ms. Carol Lynn Mason Ms. Christal David Ms. Cindy Rademacher, CMCA, AMS Ms. Connie J Kindle Ms. Deena Still Ms. Dorian Danys, CMCA, AMS, PCAM Ms. Gail Dwight, CMCA, AMS Ms. Heather Glover Ms. Heather Pittman Ms. Jackie Conklin Ms. Jacqueline Wells Ms. Jennifer Kaye Barnes Ms. Joan Hayes Ms. Josephine Johnson, CMCA, AMS, PCAM Ms. Julie Dickens Ms. Kerry Beatty, AMS, PCAM Ms. Kim West Ms. Laura Price, AMS, PCAM Ms. Linda Soos Ms. Maria Rust Ms. Mary Michele Harris, CMCA, AMS, PCAM Ms. MaryKathryn Lightsey Ms. Michele Ray-Brethower, CMCA, AMS, LSM, PCAM Ms. Michelle Rodenbach Ms. Michelle Weber Ms. Monika Karin Loeffler, CMCA, AMS, PCAM Ms. Morgan Schott, CMCA, AMS Ms. Prane Erin Arroyo Ms. Prudence Lidbury Ms. Robyn Schmitt Ms. Rochelle Mercier Ms. Rosie Morataya, CMCA, AMS Ms. Ruth McLaughlin, CMCA, AMS Ms. Sarah Hunsinger, CMCA, AMS Ms. Sherri Schmoekel, PCAM Ms. Stephanie Benham, CMCA, AMS, PCAM Ms. Susan Garrett Ms. Susan Record Ms. Velvet Dawn Kelly 43 • CONTACT, FALL 2019

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45 • CONTACT, FALL 2019

How will you fund your next association project?

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Olivia Hurtado, CMCA Vice President 214-717-2718 866-800-4656 ext.7567 olivia.hurtado@mutualofomahabank.com

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