Community Contact | Summer 2018 by dfwcai

Summer 2018 CONTACT www.dfwcai.org A Resource For Homeowners Associations, Condominiums, Townhomes, and Cooperatives CONTACT Community Deep in the Heart of Texas Why Scoop the Poop? The Truth About Doggy IsDepositsYourCondo Association Undervalued Managing Community Ponds in the Summer ...and more!

Associa’s national resources and local expertise have uniquely positioned us to help you accomplish your community’s goals. Top-tier management, bulletproof finances, comprehensive maintenance and a customizable menu of additional services ensure your community thrives, and our local, qualified team members are committed to being your trusted advisors every step of the way. You deserve a team that has seen it all and is ready to help your community achieve its vision. is up for the challenge.

national resources and local expertise.

CONTACT US TODAY! www.associaonline.com Delivering unsurpassed management and lifestyle services to communities worldwide. 12700 Park Central Drive, Suite 600 Dallas, TX 214.368.403075251 9001 Airport Freeway, Suite 450 North Richland Hills, TX 817.451.730076180

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The most successful associations know that fair governance, responsible budgeting and community maintenance are the cornerstone of sound community management because they understand that focusing on these core initiatives is vital to protecting—and even raising—the value of their largest investment: their home.

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2 • CONTACT, SUMMER 2018 EMERGENCYFULLYAVAILABLESERVICES24/7INSURED A FAMILY OWNED, FULL-SERVICE GENERAL CONTRACTOR Fire ConstructionRoofingFloodRestorationRestorationDefect Consulting: Destructive &Roof,CompletePreservationObservationsTesting;Documentation;ofEvidencePropertyRehabsWindow&DoorLeak:InvestigationRepair-InfraredInspections Concrete Repair & Replacement Fascia & Soffit Repairs Brick Wall: Repair & Total Replacement Drywall & Framing Repairs Structural Inspection & Repairs Foundation Repair Plumbing, Electrical & HVAC General Building Maintenance ClassicConstruction.com 972.272.8740 | 406 South Yale Drive | Garland, Texas 75042 sendmeinfo@classicconstruction.com If you’ve been affected by a catastrophe, you can count on us to make things right again. FOR OVER SERVING METROPOLEXTHE 90 YEARS

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Community Managing Community Ponds in the Summer 11 by

Community Associations Institute is a national, non-profit, membership organization dedicated to the successful creation and operation of community associations. The Dallas/Fort Worth Chapter was established in 1980 to provide support for the North Texas area. Community Contact is published by the Dallas/Fort Worth Chapter of Community Associations Institute and is issued with the understanding that the publisher is not engaged in rendering financial, legal, accounting or other professional services, or be construed as a recommendation for any course of action regarding financial, legal, accounting or other professional services by Community Contact or its authors or advertisers. The services of a competent professional should be sought where professional services are required. The articles appearing in Community Contact do not necessarily reflect the opinion of CAI or the DFW Chapter, and acceptance of advertising does not constitute an endorsement of the products or services. All contents of Community Contact are protected by copyright. Reproduction in whole or in part without written permission is expressly prohibited. AAMC, AMS, and PCAM are registered trademarks of Community Associations Institute. CMCA is a registered trademark of the Community Association Managers Certification Board. Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. of a term in this publication should not be regarded as affecting the validity of any trademark or service mark. Bryan Farquhar, Fisheries Inc.

2018 CAI Expo Information 14 Have You Considered Hydro-raking as an Aquatic Management Tool? 16 by Emily Walsh, Environmental Scientist at SOLitude Lake Management Is Your Condo Association Undervalued 22 by Cole Adams ande Cherie Wilson Advantages of a Construction/Project Manager (CM) 32 by Construction Resource Services, Inc. Understanding the Important Distinction Between Community 38 Association Managers and Property Managers by CAMIBC “My Association doesn’t have direct employees, why do we need 42 Workers’ Compensation Insurance?” by Capitol City Insurance Why Scoop the Poop? The Truth About Doggy Deposits 43 by Doody Calls Upcoming Events 46 HOA Hotline Information 47 2018 Calendar of Events 49 Membership Report 50 CONTACT CONTACT

Bruce Crawford, AMS,

VICE PRESIDENT Anne Bernhardt Park Towers Condominium Association anneb972@gmail.com

SECRETARY CMCA, SBB PC

PRESIDENT-ELECT PCAM bcrawford@insightam.com

AMS, PCAM

PRESIDENT Robin ReconstructionAndersonExperts, Inc. robina@reconexp.com

Insight Association Management, AAMC

Chris Broach,

Management, Company, c.broach@sbbmanagement.comAAMC TREASURER Kevin CavanaughCavanaughandCompany, kcavanaugh@cavanaughcpas.comPLLC DIRECTORS Elle AllianceLarkinAssociation RobertsClaytonelarkin@allianceassociationbank.comBankHearnMarkelWeinbergButlerHailey,

2018 DFW CAI Chapter President Robin Anderson Happy 4th of July everyone! It’s a great time to reflect and count our blessings for the many liberties we have.

WorthWorthchearn@rmwbhlaw.comW.Ross,CMCA,AMSRossManagementCompany, AAMC worth@worthross.com James Nicholson, Chapter Executive Director DFW Community Associations Institute 14070 Proton Road, Suite 100 Dallas, TX 75244-3601 (972) 246-3540 www.dfwcai.org 2018office@dfwcai.orgBOARD OF DIRECTORS MANAGEMENT

As Chapter President, I continue to focus our leadership efforts on sharing practical ways to better utilize the CAI resources and platform to make a difference – professionally and personally, regardless of how new or how seasoned we are. I believe the greatest value I have received from my membership is through involvement in CAI’s committees and Board. There are numerous opportunities within our organization to get involved and our committees invite you to share your talents and energy with your fellow CAI Imembers.can’tbelieve we are almost halfway through 2018. Thus far, the Board of Directors together and our sponsors have been busy facilitating many wonderful CAI events for you. With the summer months here, we have the annual CAI Bowling Tournament in August. You should be receiving email announcements about upcoming events from James Nicholson. If not, please check your spam folder or visit the Chapter’s webpage for further information because we definitely want to see you at an event soon!

Speaking of events, have you registered for the CAI Expo happening on Wednesday, September 19th? Plan to meet over 100 Business Partners and take advantage of the credited Continuing Education Courses. The theme this year is “Deep in the Heart of Texas.”

In closing, my challenge to each of you is to take the initiative to grow or to make a difference professionally and personally. CAI provides many opportunities to assist our members in achieving their professional and personal goals. I look forward to seeing each of you at upcoming events and to making a difference together.

2018 DFW CAI RobertsOlivia.Hurtado@mutualofomahabank.comAmbassadorsChairpersonsCommitteeofFunOliviaHurtadoMutualofOmahaCommunityAffairsCommitteeBarbaraThomas,CMCAbarbaramcthomas@gmail.comMembershipCommitteeClaytonHearnMarkelWeinbergButlerHailey,PCchearn@rmwbhlaw.comHighRiseManagersForum(Co-Chairs)WorthW.Ross,CMCA,AMSWorthRossManagementCo.,AAMCworth@worthross.comExpoCommitteeBettyClaradyBenson,Kerrane,Storz,&Nelson,PCbetty@bensonopc.comProgrammingCommitteeBeverlyCoghlan,CMCA,AMS,PCAMNeighborhoodManagement,Inc.,AAMCbeverly@nmitx.comMagazineCommitteeChrisBroach,CMCA,AMS,PCAMSBBManagement,Company,AAMCc.broach@sbbmanagement.comGolfCommitteeJeffHigginsMcKenzieRhody,LLPjhiggins@mrcdlaw.com2018 ANNUAL SPONSORS SUPER SPONSORS Calge Carpenter Hazlewood Classic Construction & Restoration Classic Property Management Clean Scapes Landscaping Five Star Pools Lake Management Services McKenzie Rhody Orlando Group SBB Management Company, AAMC DIAMOND SPONSORS Paul Baker Insurance Company CCMC, AAMC CertaPro Painters RTI/Community Management Associates, Inc. “CMA”, AAMC Insight Association Management, AAMC Kilowatt Partners Neighborhood Management, Inc., AAMC Texas Disaster Restoration Worth Ross Management, Co. Inc., AAMC PLATINUM SPONSORS ACME Roof Systems, Inc. Blackmon Mooring / BMS CAT Brightview Landscape Services Globus Management Group Magnolia Fisheries and Lonestar Fountains Mutual of Omaha Bank Pavement Services The PlayWell Group Scarbrough, Medlin & Associates SOLitude Lake Management Timothy, DeVolt & Company, P.C. GOLD SPONSORS BB&T Association Services Benson Kerrane Storz & Nelson, PC Davis-Dyer-Max, Inc. Fannin Tree Farm Greener Pastures Landscape Henry Oddo Austin & Fletcher, P.C. Inspections R Us Pavecon, RealManageLtd. Roberts Markel Weinberg Butler Hailey, PC Union Bank SILVER SPONSORS Alliance Association Bank Bob Owens Electric Co., Inc. Cornerstone Association Management Services Excel Association Management, Inc., AAMC Riddle & Williams, PC Singer Association Management Bob Owens Electric, Inc. Classic Property Management Cornerstone Association Management Services Singer Association Management Texas Disaster Restoration BRONZE SPONSORS Advanced Association Management, Inc. Allegra Marketing Print Mail The Blend Law Firm, PC Canady & Canady, PC Cavanaugh & Company, PLLC Kraftsman Playground and Park Equipment EDUCATION SPONSORS Greater Texas Landscape Pool SouthernRBFCURefereesBotanical 5• CONTACT, SUMMER 2018

6 • CONTACT, SUMMER 2018 COMMUNITIES. SBB Management Company is dedicated to providing professional homeowners association management and consultation to Texas communities. • Enduring Client Relationships • Unparalleled Staff Longevity • Industry Leading Technology • Continuing Education Programs • Senior Direct Support Personnel • Robust Accounting Analysis Tools • Mobile Management Platform • Digital Document Management • Family Corporate Culture Accredited ManagementAssociationCompany(AAMC®) 8360 LBJ Freeway, Suite 300 • Dallas, TX 75243 • Phone (972) 960-2800 • Fax (972) 991-6642 www.sbbmanagement.com • emailus@sbbmanagement.com Access Your HOA-Anytime,Anywhere AAMC® Find us on44 Years of success stories inleadership!association

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Summer weather often brings unwanted pests that are typically absent during cooler times of the year. These include hard to control algae species such as lyngbya and blue-green algae. Both of these can create dense floating mats that are unsightly and produce bad odors. Excessive blooms of blue-green algae are toxic and can potentially kill fish and wildlife. These problematic algae are most common in storm-water ponds with high nutrient levels. In urban areas, lawn fertilizer is the primary source of these nutrients. How ironic that the commercial products that make your lawn so lush and green are the same products that make your pond green and smelly. Extreme care should be taken when applying algaecides and herbicides during the summer. As mentioned, ponds hold very little dissolved oxygen under these conditions and fish often ride a fine line between survival and death. The chemical treatment of algae and aquatic vegetation can further reduce the oxygen levels in a pond. Although, the products themselves do not harm fish, the decomposing material left behind after the treatment does. The biological process of decomposition strips valuable oxygen from the water column. Therefore, treating large areas of algae or vegetation under summertime conditions can tip the oxygen balance below the critical level. In order to avoid an oxygen depletion, products should only be applied in sections. Each partial treatment should be spaced 7-10 days apart. We sometimes recommend halting all algae and aquatic weed treatments during extended periods of 100 degree weather with little or no wind. Unfortunately, these are the same weather conditions that fuel the out of control growth of noxious algae. But it is better to temporarily deal with the eyesore than have to deal with a pond full of dead, smelly fish. This decision is certainly best for the long term health of your Apond.professional pond management program will greatly reduce the risk of encountering some of these problems. However, you

CommunityManagingPondsintheSummer

The summer season is the most trying time when it comes to managing the health and beauty of community ponds. During periods of hot and dry weather, the water level in most ponds begins to drop due to lack of runoff and increased evaporation. This creates shallow areas that encourage the growth of problematic algae and aquatic weeds. Shallow, stagnant water also provides prime habitat for the production of mosquito larvae. These problems are magnified in ponds without supplemental aeration in the form of surface fountains or bottom diffused aeration systems. Increased summertime water temperatures also reduce the ability of a pond to hold dissolved oxygen. Maintaining adequate dissolved oxygen levels are critical for the survival of fish and aquatic insects. Increased oxygen levels also enhance the ability of beneficial pond microbes to reduce nutrient levels in the water column; in turn, reducing the amount of algae growth. The amount of dissolved oxygen in a pond is influenced by degree of sunlight, water clarity, wave action, and time of day. Under normal summer conditions, we have plenty of sunlight penetration into the water. Direct sunlight allows natural phytoplankton to produce oxygen through photosynthesis. However, a few cloudy days in a row combined with extreme heat causes the dissolved oxygen level to drop. Dissolved oxygen also fluctuates on a daily basis. Oxygen levels are highest in late afternoon after several hours of direct sunlight. Conversely, they are lowest just before the sun rises. Unmanaged ponds with excessive algae or aquatic weed growth have the most significant 24 hour dissolved oxygen fluctuations. In fact, severe infestations can cause fish kills even when no other factors are involved.

by Bryan Farquhar, Magnolia Fisheries Inc.

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12 • CONTACT, SUMMER 2018 StructuralRoofExpansiveBalconies/PatiosSoilsDefectsandFoundation Defects Water Intrusion All Other Construction Defect Claims

13 • CONTACT, SUMMER 2018 as a community can help as well. Here are a few things your community can do to assist your pond management provider in maintaining your pond amenities during a harsh, North Texas summer:

Halt or reduce all landscape fertilizer applications adjacent to the pond’s edge. Always bag your grass clippings and do not mow all the way down to the pond’s edge. Adjust all fountain and/or aerator timers to come on earlier than usual in the morning and go off later in the night. They should run 24 hours in prolonged periods of extreme heat.

Consider adding additional surface aerators or a bottom diffused aeration system to prevent pond stratification. Use groundwater wells to maintain normal pond levels whenever possible. If you have a fish feeder, reduce feeding times to prevent overfeeding.

About the Author: Bryan Farquhar holds a Master of Science degree in Aquatic Biology from Texas State University. He has over 20 years of experience in solving pond management issues in north Texas. He is a member of the Texas Aquatic Plant Management Society and is recognized by the American Fisheries Society as a Certified Fisheries Professional. Contact him at: bryan@magnoliafisheries.com

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The hydro-rake has the ability to target certain areas of nuisance and/or invasive aquatic vegetation, while conserving other areas in their natural state. This is crucial in the eyes of aquatic management, which is geared towards retaining and restoring balance within the waterbody’s ecosystem. Maintaining an equilibrium of native vegetation enhances the potential for increased species richness and ecosystem resilience – the ability to maintain balance despite challenges posed by nutrient loading, water stratification and other factors that can affect water quality.

If you own or manage an association with lakes and ponds, you’ve likely heard of hydro-raking as a unique strategy utilized by aquatic professionals to remove aquatic vegetation and “bottom sludge.” A hydro-rake is essentially a floating barge supporting a mounted backhoe and rake attachment that can remove up to 500 pounds of lake and pond muck, plant material and organic debris in a single scoop.

ommunity lakes and stormwater ponds can be used to attract native wildlife, facilitate recreation and enhance the beauty of a HOA property, but, over the course of many years, these aquatic resources may experience sedimentation, nutrient loading and other water quality problems. If a waterbody is not properly managed, it will eventually fill in with muck and other organic materials until depths are significantly reduced.

Have You byManagementHydro-rakingConsideredasanAquaticTool?EmilyWalsh,EnvironmentalScientistatSOLitudeLakeManagement

EMERGENT SPECIES

To help restore volume, reduce the possibility of flooding during rainstorms, and improve overall water quality, it’s important to consider hydro-raking as a proactive management tool.

In addition to proactively managing vegetation, hydro-raking can help reduce or prolong the need for dredging, which is often the costliest project a homeowners association will ever face.

While the hydro-rake is not a suitable management strategy in every situation, it can be extremely effective when used to control several types of vegetation often found in waterbodies used for recreation, community fishing, the collection of stormwater runoff, or simply the enjoyment of their aesthetic beauty:

Emergent vegetation such as cattails, common reed and maidencane are common plants that can plague waterbodies; however, removal can be achieved by utilizing the hydro-rake as a stand-alone management option or as a complement to other management approaches. Emergent plants are fantastic candidates for the hydro-rake because they are usually found along the edge of the waterbody, where they can be easily accessed by the rake attachment. During the removal process, the hydro-rake will extract the plant in its entirety, as well as its attached rhizome (root) structure lain beneath the water’s surface. Because the hydro-rake works from the water rather than land, desirable ornamental and buffer plant species along the shoreline are not impacted. C

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Emily Walsh is an experienced Environmental Scientist with SOLitude Lake Management, an environmental firm providing sustainable lake, pond, wetland and fisheries management solutions. Learn more about this topic at www.solitudelakemanagement.com/knowledge.

FLOATING LEAF SPECIES

SUBMERSED SPECIES

The hydro-rake is effective when removing common floating leaf vegetation such as water lily and watershield. These plant species are ideal for hydro-rake management, due to their leaf structure and attached root systems underneath. As with common reed and cattail removal, the hydro-rake can remove the plants, as well as the root structures. Open water is then restored, thus enhancing the ability of native aquatic flora and fauna to repopulate the area. Other common floating-leaf species, such as water hyacinth, water chestnut, and water lotus are additional candidates for hydro-raking service.

Hydro-raking is a management tool used in a wide array of

aquatic restoration projects ranging from inlets, outlets, littoral zones, coves, private shorelines, and more. Aquatic vegetation removal projects can be performed any time of year, but the best time is when the nutrients are in the vegetative structure; this is relative to the associated region, weather conditions, and plant biology. When considering this service, the first step is to contact your local lake and pond management professional to conduct a site visit. During this time, they will identify nuisance plant species and management areas, and consider a strategy that aligns with your association’s long-term waterbody goals.

As with any form of proactive management, hydro-raking can help improve the health, longevity and beauty of your community’s lake or stormwater pond for years to come, but is most effective when used in conjunction with other preventative management methods, including aeration, buffer management, nutrient remediation and other strategies that prevent the premature aging, or filling in with sediment, of the waterbody.

Hydro-raking: Hydro-raking can be an extremely effective management tool for the removal and reduction of nuisance aquatic plants found in community lakes, stormwater ponds and private waterbodies.

Submersed species such as curly-leaf pondweed, big leaf pondweed and tape grass can be effectively managed through hydro-raking. These prescribed programs can provide sufficient plant reduction, especially when combined with herbicide management options. As with any management strategy, it’s important to always consider the biology of the targeted plant before beginning a hydro-raking project. Some submersed plants, such as such as milfoil and fanwort spread heavily through fragmentation and may require alternate management strategies to ensure fragmentation and repopulation do not occur.

Emergent Vegetation: Emergent vegetation that thrive in shallow lakes and stormwater ponds, like water lily and water willow species, are suitable candidates for removal by hydro-rake.

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20 • CONTACT, SUMMER 2018 Knowledge. Expertise. Value. ©2018 RTI/Community Management Associates, Inc. All rights reserved. AAMC A CC R ED I TED A SSOC IATION MANAG EME NT CO MPANY Contact: Jean Sloan (972) 943-2848 or visit us online at: www.cmamanagement.com What Are You Looking For in a Management Company? Community. Well Served. Community.WellServed.Community.WellServed. When it comes to protecting the value of your neighborhood, consider a company that: • Adheres to the highest ethical standards • Possesses an outstanding reputation and more than a quarter century of experience • Employs top-notch, professionally quali ed sta • Strives to enhance the appeal and value of your property CMA serves a wide variety of communities including single family, masterplanned communities, condominiums, townhomes, mid-rise, mixed use communities and commercial/retail properties. Founded in 1983, CMA has grown to be one of the largest locally owned management companies in the Metroplex.

21 • CONTACT, SUMMER 2018 One Partner for All your Landscape Needs Design • Develop • Maintain • Enhance Contact Us Drew Drew.Dunn@brightview.com817-430-4848Dunn www.brightview.com A Resident Expert in your Landscape Creating a place that feels like home starts from the ground up. Enlist a skilled team with deep expertise in creating outdoor spaces that impress and ensure your community is a coveted place to live. With thoughtful planning and an unwavering attention to detail, we ensure your community’s goals are met and resident satisfaction is high.

Discussing(CC&Rs).

case for a variety of reasons

Using the original build cost and not updating to current construction pricing

Exact re-build costing can be tricky. You will need to know what part of the buildings the association is responsible for. This information can be found in the insurance portion of the condominium covenants, conditions & restrictions

your next step with your insurance agent is important. Agents can guide you through the process of having your community re-evaluated for replacement cost. One of the most accurate ways to do this is having a reserve study completed every 5 to 10 years, this will guide the community on property values and cost to repair. Speaking with a construction cost estimator or contractor could also be beneﬁcial. When property is added to the association, the insurance company is not notified When associations add property such as pools, outdoor furniture, upgraded fencing, monuments, etc., your insur-

Insured property is typically valued using a replacement cost calculator. When the developer is also the builder, more often than not, they use what it cost them to build each unit to determine the re-build cost. This is fine when the developer is still in the subdivision and in control of the board because the developer would be able to make repairs at their cost should a loss occur. Once the community has transitioned from developer control, those lower costs are no longer available and the cost to re-build may need to be re-evaluated. It’s a good idea to re-evaluate association property every few years to allow for the rising cost of materials and labor. Some policies have a built in cost of inflation to minimize the effect of rising costs but it’s still wise to have a professional evaluate.

By Cole Adams & Cherie Wilson

22 • CONTACT, SUMMER 2018 8 - Community Association Living 4Q 2016 Cover Story Is Your TooUndervalued?AssociationCondooftenthismaybethe

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How can affect your claim

4Q 2016 Community Association Living - 9 ance agent should be notiﬁed. All new and upgraded property items will be added to your policy to account for the new values. All property items must be individually itemized with cost for the insurance carrier to consider the property an insured item. If the property isn’t listed on the “Statement of Values” then the property will be considered Youruninsured.yearly renewal is a good time to review all association-owned property and make sure your policy reﬂects the same information.

Cole is a commercial insurance agent with Capitol City Insurance. He is a long-time member of CAI, both in Austin and San Antonio and specializes in providing homeowners and condominium association insurance. Cherie is the marketing manager for Roberts Markel Weinberg Butler Hailey PC and a longtime member of CAI, as well as, past president of the Austin Chapter. She helps guide clients to understand what questions need to be asked of their insurance agent and attorney as it pertains to assessing the risk associated with their community. 80% or 90%. What this means is if you have property that is currently valued at $1,000,000 and there is a 90% coinsurance clause, you must carry at least $900,000 of insurance or you will be subject to the coinsurance penalty. Coinsurance is the insurance carriers’ way of making sure you as the insured are valuing the property correctly. You should always insure property to its full value, and think of the co-insurance as a buﬀer in the event there is a diﬀerence in cost to re-build. You are entitled to the total amount of a loss, minus the deductible, up to the limit of insurance. See the example on the left.

The policy will typically read as having co-insurance of Here’s an example scenario1: The insured decided at each renewal since 2012 that his building can remain insured for $2 million. The insured does not seek any independent counsel on the building’s estimated replacement cost in 2016. The building is damaged by ﬁre in mid-2016, and repairs total $500,000. The replacement cost of the building is determined to be $2.4 million. What is the insurance recovery after a $5,000 deductible? 1 This example is courtesy of the International Risk Management Institute at www.irmi.com. replacement value of the building determined by independent appraisal$2,400,000 limit $2,000,000 Limit satisﬁes coninsurance minimum limit NO Reported loss $500,000 Less coinsurance penalty ($2,000,000/$2,160,000) 0.926 Gross loss subject to insurance recovery $463,000 Less deductible ($5,000) Net insurance recovery $458,000

The

Coinsurance requirement 90% The coinsurance limit (insured value to insured limit) $2,160,000 Insured

coinsurance

Most insurance policies include a “coinsurance clause.”

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27 • CONTACT, SUMMER 2018 1449ForestLane Garland,Texas75042 Office Fax Residence (972)271-9502 (972)271-8758 (972)475-8261 paul@paulbakerinsurance.com CalltheCommercialInsuranceSpecialistToday! PaulBaker InsuranceAgency,Inc. Specializingininsuranceforcommunity associationsofallsizesthroughout Texasfor years. 4 MasterPolicies 4 PersonalLinesprogram 4 D&O home,auto,life,healthand 4 CommercialUmbrellasumbrellacoverages 4 FidelityBonds 4 Condounitownersandrenters 4 24-hourClaimsServicecoverageavailable 4 CAIMember 4 Vendorreferralsonrequest 4 Askaboutourdiscounts! Call(972)271-9502today! MakeSureYourCondoAssociationInsuranceisaGreatFit! 55

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29 • CONTACT, SUMMER 2018 Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender. Loans are subject to credit approval. Only deposit products are FDIC insured. © 2016, Branch Banking and Trust Company. All rights reserved. Committed to our communities For 30 years, BB&T Association Services has provided solutions speciﬁcally designed to meet the needs of property management companies and community associations. You can count on us to be your trusted partner. BBT.com/AssociationServices Association Services Melissa Peters, VP, Relationship Manager 251-340-8747 • MDPeters@BBandT.com  Payment processing  Association loans  Payments by ACH and online  Coupon books and statements

30 • CONTACT, SUMMER 2018 We are dedicated to building better NMI@NeighborhoodManagement.comNeighborhoodManagement.comcommunities!BeverlyCoghlan,CMCA,AMS,PCAMBeverly@nmitx.com972.359.1548

31 • CONTACT, SUMMER 2018

Fees for services are dependent on the level of services selected.

the services of a Construction Manager/Project Manager are tailored to the individual project and the goals and objectives of the HOA. No two projects are alike nor are the services.

Cleburne, TX and San Clemente, CA Construction Management Services Since 1990 Mobile 949 500 4129 Email: crsi90@mail.com

The CM is actively involved in every phase of the construction program. Starting with developing the scope of work, preparing a thorough and complete bid package with proper specifications to avoid apples and orange bids, vetting the contractors, creating a custom bid form, conducting the pre bid walk, fielding questions during the bidding phase, presenting the bids to the Board, recommending the most responsive bidder. Once approved negotiating the contract for the HOA’s attorney’s approval and monitoring the project from start to finish.

32 • CONTACT, SUMMER 2018

Companies don’t build buildings…people working with People build buildings

Construction Resource Services, inc.

The CM works hand in hand with the Board representative(s), the property manager and the general contractor monitoring their work and seeking ways to add value, identify savings and keep costs in check. It is not the CM’s responsibility to direct or influence the means and methods of the contractor, but to assure the Board of contract compliance.

It is the CM’s obligation and responsibility to be the Board’s advocate on the ground throughout the Utilizingproject.aCM

1 All rights are restricted unless specifically authorized by CRSi and this work product is considered intellectual property of CRSi.

Board of Directors of HOA’s often ask the same age old question: Should they hire a construction/project manager (CM) or just a general contractor (GC). And what are the benefits of hiring a CM before you hire a GC?

A construction manager is typically brought into the project at the beginning of the planning stage, becoming an active participant early on before the project is bid out or a general contractor is Additionally,selected.

allows for a high level of transparency for the membership and avoids criticism that the Board is spending their money unnecessarily, as the CM provide monthly reports, reports in person to the Board when necessary or required, provide monthly cost to date reports minimizing surprises and allowing for necessary adjustments along the way i.e. Change Order (CO) control that can impact the budget or deplete the contingency. However, this does not necessarily mean a cost savings (though sometimes that is the case), as

While Board member’s often times think a Board, member can run and manager the project or that the Property Manager can run the job, this approach fails to recognize the liability or risk the Board member (s), or the Property Manger could assume. We know that Property Management firms will not and do not want to be at risk of construction projects. And seriously does a Board member?

Advantages of a Construction/Project Manager (CM) 1

The CM has a complete knowledge of construction process. This avoids any mis interpretation of contract or scope of work as well as easier for the Board to understand the construction and the work being done as the CM reports effectively to the Board.

2. Warranties from both the General Contractor for the overall project plus each subcontractor/vendor for their particular trade.

After all, a CM’s role is to be the HOA’s professional advocate working with the General Contractor assuring the terms and conditions of the contract with the HOA are being met.

The HOA only will need to qualify one group of pre qualified General Contractors to bid the “Scope of Work” and the HOA will have to deal with one entity not numerous entities. The HOA avoids the question when a problem arises, who is responsible…the General Contractor not a group of

One General Contractor vs. Several Subcontractors i.e. Prime Contracts.

Therefore, it is important to understand the CM approach is strictly for the Board’s benefit, as well as the associations’ membership to assure the membership they have fulfilled their fiduciary Withduties.that said, the following description of hiring a General Contractor or several subcontractors i.e. individual prime contractors will give you an understanding of the issues and decisions each Board has to consider when planning a project for their association.

Many times, a Board will approach a project with the idea that by hiring individual contractors to perform separate trades, i.e. wood replacement, stucco repair, painting they will save money by avoiding paying fees to a General Contractor that adds fees to their subcontractor’s bids. This is a false and dangerous assumption With one General Contractor the association benefits by:

With this understanding of how a CM differs from the general contractor, you may wonder: Can they both be successful?

33 • CONTACT, SUMMER 20186

Typically, a general contractor is brought on board after successfully bidding a full “scope of work” which includes a set of architectural and engineering drawings as necessary used during the bid Thephase.general contractor will bid out the various aspects of the job to vendors, suppliers and subcontractors and presents the owner with a final, tangible number a complete package deal. With a full and complete package, the Board now can review, debate and decide exactly how much work to do and how much that work will cost the association. It is a win win situation.

3. Having one General Contractor Bid Package reduces the overall time frame in the bidding process i.e. time and therefore saving money

Finally, having a CM may save enough money on the bidding and project to compensate for the cost of the CM. This savings would come because of the complete bid package and bid form, proper analysis of the bid and monitoring change orders and costs for unforeseen conditions to assure that the numbers presented by the general contractor is a fair number and necessary.

1. HOA’s would get additional General Liability Insurance, both the General Contractor’s and from each of the general contractor’s subcontractors/vendors

Companies don’t build buildings… People working with People, build buildings. 2 well as through savings reduce the cost of CM services. The CM’s upfront information provides comfort and assurance to the Board, Property Manager and the homeowner(s) that the contractor is performing professionally and within the terms and conditions of the contract.

During the project, having a CM and one general contractor who will handle Homeowner Notices and scheduling is far more efficient and acceptable.

When or if there is a problem, who would be held responsible with separate contracts each contractor has a vested interest in protecting their firms position; a general contractor only has a vested interest in assuring the work is completed on their terms and conditions and all subcontractors must follow his lead.

34 • CONTACT, SUMMER 2018

During the construction process and for the closeout one contract would reduce the overall project files and provide clear and concise records for future Boards’ avoiding what was or was not done

If there were ever any contract issues, such as schedule coordination, the general contractor is responsible to find a solution to the issue, which would reduce costs for the HOA’S attorney, especially with a CM on board to provide the expertise for the disputed issue(s) having only to deal with the general contractor not several contractors

Overall, project safety for the association property, Homeowner/residents is better and more direct with one contractor.

In preparing an overall bid package the General Contractors, bidding the project will be far more competitive on bidding a defined “full” scope of work.

Certainly, one CM/GC that are visible each day on site will reduce confusion with Homeowner/Residents as who to contact will be better known One source to go to for scheduling and other numerous issues.

The General Contractor would provide one close out package with all warranties.

Companies don’t build buildings… People working with People, build buildings. 3 contractors and the CM is the arbitrator is defense of the association. The General Contractor will be responsible for his subcontractors during the bid process and during Overall,construction.project

coordination, schedule, work force, means, methods, and defined reporting lines of responsibility are under one General Contractor. As such the association will and should reduce costs for the HOA’ S attorney on processing contracts or dealing with disputes between contractors.

Furthermore, it would reduce costs for the Construction Manager/Project Manager (CM) in having to deal with one contractor.

• Saving possible on overall Building Permit costs • Duplication of costs • Supervision • Temporary offices • Dumpsters • Temporary toilets (need 1 for every 10 workers) by firm • Overall Project coordination • Parking • Staging/Storage areas

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36 • CONTACT, SUMMER 2018 Companies don’t build buildings… People working with People, build buildings. 4 f there are no , scheduling, site and being able to target the

37 • CONTACT, SUMMER 20186 HOA RENOVATIONS COMMITTED TO COMMUNITY IMPROVEMENT

By John Ganoe, CAE, CAMICB Executive Director

This misunderstanding of the two professions often bleeds into more general conversations occurring in this space. Compounding this is the reality that there’s a slight overlap in a couple of the duties performed . For example, both property managers and community association managers supervise certain maintenance activities, such as swimming pool upkeep and trash removal. But it’s important to understand that community association managers oversee and direct all aspects of running the business operation. This means, they authorize payment for association services; develop budgets and present association financial reports to Board members; direct the enforcement of restrictive covenants; perform site inspections; solicit, evaluate and assist in insurance purchase s; and, even supervise the design and delivery of association recreational programs.

Understanding the Important Distinction Between Community Association Managers and Property Managers

A community association manager can manage every type of community: condominium associations, homeowner associations, resort communities and commercial tenant associations. A community association manager works directly with property owners and Propertyhomeowners.managers oversee individual rental units or a group of rental units, such as an apartment complex. They’re responsible for mana ging the entire property while community association managers are responsible for common areas not individually owned properties.

[M]isunderstanding of the two professions often bleeds into more general conversations …

A common mistake in state legislatures considering community association manager licensing –and among the general public – is to lump community association managers and property managers into the same bucket. While both are very important roles, they are distinctly different professions with functions, skill sets and responsibilities specific to each.

“From a legislative standpoint, t his incorrect categorization occurs because state legislators misunderstand the nature of community association management, ” said Matthew Green, Director, State Affairs for the Community Associations Institute (CAI) “They believe that community association management skills are identical to those of a property manager without recognizing the vastly different responsibilities of these two positions.”

38 • CONTACT, SUMMER 2018

20186

39 SUMMER

“Because of this, the Community Association Managers International Certification Board (CAMICB) offers and maintains the Certified Manager of Community Associations (CMCA) credential, the only international certification program designed exclusively for managers of homeowner and condominium associations and cooperatives,” added Sara Duginske, MS, CAMICB’s Director of Credentialing Services. “Earning the CMCA credential means an individual has taken and passed the rigorous CMCA examination, proving they have a solid understanding of the business operations involved in being a community association manager .”

Stephanie Durner, CMCA, AMS, who is the Director of Community Management at River Landing, a private gated golf course community in Wallace, NC, views the distinction this way, “While property managers are generally charged with overseeing physical structures that are used by people who are not the owners of the property, association managers represent the property owners themselves and are involved in just about every aspect of the overa ll community. For instance, if a garage door is broken at a rental house, the tenant would call a property manager or owner/landlord. But if there’s a pothole that needs repair or if a neighbor’s dog is running loose through the neighborhood, that’s a task for the community association manager who both maintains the common areas and upholds the governing rules.

For community association managers, the bottom line is they understand and are experienced and knowledgeable in the many facets of running a business operation , assuring they provide the best possible service to the associations for which they are responsible. CAMICB was established in 1995 to develop and administer the CMCA program. CAMICB insists on high ethical standards for community association managers because it not only strengthens the CMCA program, but protects consumers and associations that hire community association managers.

• CONTACT,

To me, community association management is a more holistic approach that contributes to the overall quality of life for all the owners in a community.”

6402 Arlington Blvd., Ste. 510, Arlington, VA 22042 www.camicb.org info@camicb.org

Property managers are responsible for managing the actual property and therefore handle the physical assets of the unit at the owner’s request. Property managers generally oversee rental units and leases. Their responsibilities might include finding or evicting tenants, collecting rent and responding to tenant complaints or specific requests If a property manager is responsible for a vacation or second home, he or she may arrange for services such as house sitting or local sub-contracting necessary to maintain that property. Alternatively, an owner may opt to delegate specific tasks to a property manager and choose to handle other duties directly

Green emphasized, “While some job responsibilities are similar, community association managers have additional functions It’s critical that community association management be recognized as distinct from property management, because association management requires a wider variety of knowledge and skills.”

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41 • CONTACT, SUMMER 20186

Not all Workers’ Compensation policies will cover volunteers and board members so be sure to review the policy with your agent to make sure this coverage is included. “My association doesn’t have direct employees, why do we need Workers’ Compensation Insurance?”

SUMMARY Protecting your association from potential lawsuits brought by Direct/Indirect employees and volunteers is an additional risk management tool that should be considered when purchasing insurance.

Cole is a Community Association Specialist with Capitol City Insurance. He is a long time member of CAI, providing insurance to all types of associations

When should a community association add Workers’ Compensation insurance to their association?

INDIRECT EMPLOYEES-

VOLUNTEERS/BOARD MEMBERS

The most overlooked risk for workers’ comp is that of your association board members and community volunteers.

Community Associations Workers’ Compensation Insurance

The quick answer is ALWAYS. Most commonly, I hear “My association doesn’t have direct employees, why do we need Workers’ Compensation Insurance? Whether you have Direct Employees, Indirect Employees or simply have volunteers, the association can be libel for injuries sustained while in service of the association. I’ll explain:

EMPLOYEESDIRECT If employeesassociationyour a maintenancelandscape,supportmanager,staff, or any other worker, the need for Workers’ Comp is typically recognized. As an employee of a community association, job related injuries are a concern.

This group includes independently contracted employees such as a manager, porter or maintenance manager. These indirect employees should have their own workers’ comp insurance but should it lapse, the association could be on the hook.

Created by Dooder Freepik.com

42 • CONTACT, SUMMER 2018

If a board member is injured while performing duties related to their position, workers’ comp can step in. Think about all the times a member of the board tours the grounds with the landscape company or climbs on a chair to change out a light bulb. Should they hurt themselves, they could be covered under the workers’ comp policy. Volunteers can also be a potential liability. Should a volunteer be running an errand at the direction of the board and get into an automobile accident, this could be a worker’s compensation claim.

Created by Dooder Freepik.com

43 • CONTACT, SUMMER 20186

44 • CONTACT, SUMMER 2018 For your reserve study proposal, contact Jacque Martin at (800) 221-9882 or visit reserveadvisors.com. Easy To use. Does Pretty much everything. It Our remarkably simple reserve study system. RESERVE STUDIES Our advanced reserve studies help you achieve a deeper engagement with your properties and a more effective way to manage them. Both today and tomorrow. And with total confidence. Robert M. Blend 14131 Midway Road Suite Addison1240TX 75001 Phone: 972-233-1900 Fax: 972-233-1910 rblend@blendfirm.com www.blendfirm.com

At Union Bank®, we o er customized banking and lending solutions to meet the unique needs of the community association industry. With over 25 years of experience, our specialized HOA team applies their in-depth knowledge to help support and grow your business. Learn how we simplify banking and the financing of your projects at HOAbankservices.com.©2018MUFGUnionBank, N.A. All rights reserved. Member FDIC. Union Bank is a registered trademark and brand name of MUFG Union Bank, N.A. Financing subject to credit and collateral approval. Other restrictions may apply. Terms and conditions subject to change. Banking solutions to help your communities thrive Mr. Paul Dolfi Director, Sales Manager paul.foldi@unionbank.com770.242.8035 TRANSPARENCY WITH INCREASED SUPPORT AND COMMUNICATION EVERYTHING YOUR CONDO OR COMMUNITY ASSOCIATION NEEDS Contact us today at (866) 403.1588 or visit www.realmanage.com Comprehensive Community Management Solutions 45 • CONTACT, SUMMER 20186

46 • CONTACT, SUMMER 2018 Upcoming Events M-100: Essentials of Community Association Management July 19, 2018 8:00 AM to July 21, 2018 12:00 PM DoubleTree by Hilton | Dallas Campbell Centre 8250 North Central Expressway Dallas, TX 75206 Successful community management starts with the essentials! This comprehensive community association management course provides a practical overview for new managers, an essential review for veteran managers and an advanced course for board members. 2018 August Members Luncheon August 08, 2018 11:30 AM - 1:00 PM Brookhaven Country Club 3333 Golfing Green Drive Farmers Branch, TX 75234 “5 Choices to Extraordinary Productivity” by Mark Murphy 2018 CAI Bowling Tournament August 22, 2018 5:00 PM - 8:00 PM Bowlmor Dallas 3805 Belt Line Road Addison, TX 75001 Venue website Food, drinks, bowling, and of course...TROPHIES!!! 2018 Large-Scale Managers Workshop (National Event) September 12, 2018 8:00 AM to September 16, 2018 12:00 PM Hyatt Regency Devner at Colorado Convention Center 650 15th Street Denver, CO 80202 CAI’s Large-Scale Managers Committee hosts this annual workshop for community managers specializing in large-scale communities. 2018 Expo and Trade Show September 19, 2018 8:00 AM - 4:00 PM Plano Event Center 2000 E Spring Creek Pkwy Plano, TX 75074 Deep In The Heart of Texas! Read More

**Please note, the HOA Hotline panel, as well as CAI Staff will NOT give out legal advice. If seeking legal help, please contact the appropriate attorney, or legal service. LegalLine is an anonymous, free legal service, provided by the Dallas Bar Association. It is held on the second and third Wednesday of every month, from 5:30pm - 7:30pm. To reach a volunteer attorney call (214)220-7476. This program is by telephone only. There are Spanish-speaking attorneys when available. Also, for a listing of some helpful CAI member attorneys skilled in HOA law, please visit www.dfwcai.org/attorneys.

47 • CONTACT, SUMMER 20186

The Dallas/Ft. Worth Chapter of the Community Associations Institute (CAI) has partnered with the other Texas chapters of CAI to launch the free HOA Hotline - a resource for homeowners and board members owning homes/units in condominium, townhome and subdivision community associations and have questions about the operations of their association. The Hotline is staffed with local non-attorney experts knowledgeable in community association best practices. Please contact the hotline by filling out the form at www.dfwcai.org/hoa_hotline. If you prefer a response by phone, calls will only be made during normal business hours. We urge homeowners to take advantage of this FREE resource. After all, isn’t it better to resolve issues quickly and reasonably now before they get out of hand later?

There is help for your homeowners association!

How Do I Adver se? Size Dimensions Rates (per issue) Members Non-Members 1/8th Page 3.625w x 2.325h $100 $125 1/4 Page 3.625w x 4.875h $175 $250 1/2 Page (vert.) 3.625w x 9.875h or $250 $325 (horiz.) 7.5w x 4.875h Full Page 7.5w x 10h $375 $475 Inside Front Cover 7.5w x 10h (4 Available) $425 N/A Inside Back Cover 7.5w x 10h (4 Available) $425 N/A Outside Back Cover 7.5w x 6h (4 Available) $500 N/A Buy Two or Three Issues & Receive a 5% Discount! Buy All Four Issues & Receive a 10% Discount!!! Posi oning of adver sing is at the sole discre on of the Editor. Preferred posi ons may be available—inquire for availability and price. Cancella ons or changes of orders are not accepted a er the closing date. If proofs are not furnished, reproduc ons and registra on quality is at the adver ser’s risk. Adver ser and adver sing agency assumes liability for all content including text representa on and illustra ons of adver sements printed and also assumes responsibility for any claims arising there from made against the publisher. The publisher reserves

An Ar cle?

48 • CONTACT, SUMMER 2018

HowMagazineDoISubmit

The DFW Chapter welcomes ar�cles! If you have an ar�cle that you believe would be important to our membership, you can send it directly to the DFW Chapter by e-mailing oﬃce@dfwcai.org.

Ar�cles can range anywhere from 700 words to several thousand words. We prefer that they be submi�ed in Word format. If you have pictures that accompany the ar�cle, please send them as a�achments instead of inside the body of the ar�cle. Ar�cles should be informa�ve in nature. You are welcome to provide a brief bio about the speaker, your company or community, along with contact informa�on for inclusion at the end of the ar�cle. Ar�cles and adver�sements are accepted un�l the middle of the month prior to publica�on. Contact is produced every quarter, in March, June, September, and December, so we would need your ar�cle or adver�sement no later than February 15, May 15, August 15, and November 15 to ensure inclusion in the upcoming magazine. Contact is mailed to over 500+ ac�ve members each quarter. the

right to reject any adver sing contract or inser on for any reason. 5

January stth to February toth March thst April th th May th September th October thth th to th November th th th to th December th 2018 Calendar of Events Some dates may be subject to email updates, which will let you May, cont. th to th th June th to th July th to st August th 49 • CONTACT, SPRING 20186

Multi-ChapterMr.(214)272-4136AssociaManagerMs.Denny.Rice@dentoncmg.com(940)231-0860CommunityManagerMs.(214)272-4136AssociaManagerMr.PLOA9976@YAHOO.COM2145772294PanoramaVolunteerMs.shenry@cmamanagement.com(972)943-2857CMAManagerMr.http://www.atirestoration.comcoral.mcminn@atirestoration.com(214)681-1527AmericanBusinessCoralcolleen@vcmtexas.com(972)612-2303VisionManagerMs.PLOA9976@YAHOO.COM2145772294PanoramaVolunteerMrs.bplested@ccmcnet.com(972)564-1511CCMCManagerMs.(214)368-4030PMGManagerMs.http://www.topssoft.comadamo@topssoft.com(800)760-9966AngieMooreMembershipNorth-DallasBonitaPlestedMembershipCAROLPETTUSLeaderLandOwnersAssociationColleenGoodwinMembershipCommunitiesManagement,Inc.(3147)ElizabethMcminnPartnersTechnologies,IncCurtisScottHenryMembershipDEBHANEYLeaderLandOwnersAssociationDennisEdneyJRMembershipDennyRiceMembershipManagementGroupErickaHarrisMembershipEthanMcKeeMembershipforBusiness Partners SBSA, http://www.callsbsa.comemckee@callsbsa.com(817)329-7272Inc.

http://www.KPMam.comskyler@knoblerpm.com469.421.2164KPMManagerMr.ploa9976@yahoo.com(214)577-2294PanoramaVolunteerMs.ryeguysmith.rss@gmail.com(817)475-0189ManagerRyanrberrouet@cmamanagement.com(786)413-6952CMAManagerMr.http://www.barkanco.commonicaldorsey@gmail.com(703)875-3977BerkeleyManagerMs.mbesore@principal-mgmt.com(817)451-7300PMGManagerMr.www.messnomore.commholguin@messnomore.com(214)769-8543MNMBusinessMrs.lbray@cmamanagement.com(806)236-1327CMCARTI/CMAManagerMs.lgamel6754@gmail.com(214)952-0741ManagerLesliehttp://Deputizeamerica.orgKim@conversationpeople.com(512)586-5640DeputizeBusinessMs.moorejc6@yahoo.com(940)799-8181KimJaggardPartnersAmericaLLCGamelMembershipLoisAnnBray,CMCAMembershipManagementMarthaHolguinPartnersCleaningCompanyMatthewEdwardBesoreMembershipNorth-RichlandHills(5347)MonicaDorseyMembershipatBallstonCondominiumRichardBerrouetMembershipSmithMembershipSharyllA.DownsLeaderLandOwnersAssociationSkylerKrnavekMembershipAssociationManagement

MEMBERSHIP REPORT

Mr. Adam O’Halloran TOPS Software, LLC

Mr. Greg Farkas Manager Membership

Business Partners

National Corporate Membership

Tropic Craft jharris@excelam.com(972)881-7488ExcelManagerMr.jholcomb@knoblerpm.com(817)996-3937KPMManagerMr.BlueManagerMs.jessicaclark327@me.com(972)342-0534CMCARTI/CMAManagerMs.jjennings@tscmanagement.com(469)899-1000ManagerJenniferhttp://www.belfor.com/jacque.jagger@us.belfor.com(972)975-1600BELFORMulti-ChapterMs.imoore@nmitx.com(972)359-1548NeighborhoodManagerIvoriisramunoz91@gmail.com(214)724-9879CMCAWorthManagerMr.http://www.landcare.com(702)429-7527LandCareMulti-ChapterMs.https://www.txspectrumcontracting.comsales@txspectrumcontracting.com(817)527-5777JH&KBusinessHeidihttp://www.winstoncontract.comhpittman@texacraft.com(800)231-9790LynnMorenoPartnersSpectrumContracting(101)HermelindaCastroMembershipforBusinessPartnersIsraelMunoz,CMCAMembershipRossManagementN.MooreMembershipManagement,Inc.JacqueJaggerMembershipforBusinessPartnersPropertyRestorationL.JenningsMembership(152)JessicaMaryClark,CMCAMembershipManagementJessicaWoodMembershipMountainJohnHolcombMembershipAssociationManagementJohnnyLeeHarris,Jr.MembershipAssociationManagement,Inc.

Mr. Joshua Moore Manager Membership Essex Association Management, LP

Texacraft

PMG Multi-ChapterMs.gfarkas@principal-mgmt.com(214)368-4030North-DallasHeatherPittmanMembershipfor

New DFW CAI Members 50 • CONTACT, SUMMER 2018

51 • CONTACT, SUMMER 20186 Ms. Tracy Talley Manager Multi-ChapterMs.tracytalley5@gmail.com(469)688-2778MembershipVictoriaKidwilerMembership for Business Partners Brady, Chapman, Holland & Associates, Inc.

Mr. Doug Morris

MEMBERSHIP REPORT

Ms. Joy L. Maxfield, CMCA, AMS, PCAM Ms. Kathleen E. Epperson, CMCA, AMS, PCAM Ms. Kaye Welch Ms. Kendall S. Abbott, CMCA, AMS Ms. Lisa Kay O’Neill, AMS, PCAM Ms. Lynsey Ann Huber

Ms. Barbara Cash Ms. Brenda S. Howard, CMCA, AMS Ms. Christi Barr, AMS Ms. Deborah Ring, PCAM Ms. Sheri A. Wilson Ms. Suzanne Frish, CMCA, AMS Ms. Stacy R.

MembersNew DFW CAI Members

Ms.Ms.Ms.Ms.Ms.Ms.Ms.Ms.Ms.Ms.Ms.Mrs.Mrs.Mrs.Mrs.Mrs.Mrs.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.Mr.http://www.bch-insurance.comvictoria.kidwiler@bch-insurance.com(713)688-1500BobOwensChadFullerChrisO’NeillCraigLengyelDavidRossDustinAlanRobinson,CMCA,AMSEdLaskey,CMCA,AMS,PCAMFinesOliverRoberts,CMCA,AMSFredShapiro,PCAMGaryJosephson,CMCA,AMSGregBarnett,CMCA,AMS,PCAMHoustonMunroe,CMCA,AMSJasonWardJimLaRueJoelW.Meskin,Esq.,CIRMSJohnHammersmith,CMCA,AMS,PCAMJohnPaulMcLaughlinJuddA.Austin,Esq.MarcD.Markel,Esq.MattWoytek,RSRandallEtheridge,CMCA,AMSRickFancyRobertWalterClark,III,CMCASteveG.Bone,AMS,PCAMConnieJKindle,CMCAJenniferHarper,CMCA,AMS,PCAMLaurieKnightTinsley,CMCA,AMS,PCAMNicoleZaitoonStephaniePicklesTracieRossAmandaPhilpotAnnaCorcoranBeverlyCoghlan,AMS,PCAMBrandiHead,CMCA,AMSBrendaBradenCatherineIvyDanielleLascalere,CMCA,AMSHermelindaCastroJenniferAnneFarley,CMCA,AMSJenniferAustinJosephineJohnson,CMCA,AMS

Ms. Meg Rohrt, CMCA, PCAM Ms. Pam Grundy Ms. Stephanie A. Smith, AMS, PCAM Ms. Stephanie Y. Gantt, AMS Ms. Vanessa Burch, CMCA, AMS, PCAM Ms. Willena D. Hendley

Mr. Brad Schweig

McgrathRejoined

Renewed Members

Mr. Jeff Hilz Mr. Luca Reck Mr. Michael Wald Mr. Nathan Watson Mr. Ray Vil Mrs. Suzanne M. Smith, CMCA, AMS Ms. Anjela Harris Ms. Ashlynn Hayes, CMCA, AMS, PCAM

Mrs.(972)943-2875nrice@cmamanagement.comJillianMeers,CMCA,AMS

Mrs. Angela Nichole Rice,

CCMC AMS 6/13/2018

New Membership Designations!

Ms.(469)246-3503jmeers@ccmcnet.comCindyLynnMartin,

AMS RTI/CMA Management AMS

AMS CCMC AMS 7/6/2018

Certified Manager of Community Associations (CMCA) - The CMCA is the only international certification program designed exclusively for managers of homeowner and condominium associations and cooperatives. The CMCA recognizes individuals who have demonstrated the fundamental knowledge required to manage community associations.

Professional Community Association Manager (PCAM) - The pinnacle of community association management. The PCAM designation is the highest professional recognition available nationwide to managers who specialize in community association management. Earn your PCAM and join the elite—the select—the best. Recommended for experienced managers who want to demonstrate advanced skills and knowledge and who wish to be recognized as one of the best and most experienced managers in the nation.

Classic Property Management CMCA 4/27/2018

RTI/CMA

CMCA, AMS, PCAM SBB Management Company PCAM 5/29/2018

Ms.(972)960-2800c.martin@sbbmanagement.com(344)JaneHoltz,CMCA

52 • CONTACT, SUMMER 2018 MEMBERSHIP REPORT

Management CMCA 7/2/2018

Ms.(214)412-0747mhove@ccmcnet.comRebeccaTarpley,CMCA, 5/16/2018 214-478-4612Rebecca@RLTarpley.com

Ms.(817)609-0820janeholtz@classicpm.comJessicaMaryClark,CMCA

Ms.(972)342-0534jessicaclark327@me.comMarshaHove,CMCA,

CMCA, AMS RTI/CMA Management AMS 5/29/2018

Association Management Specialist (AMS) - The second level in the career development track for community association managers. The AMS designation demonstrates a higher level of commitment to your career and the community association industry. An AMS designation is recommended for managers who want to enhance their career opportunities by increasing their knowledge and expertise.

Congratulations -

53 • CONTACT, SUMMER 20186

171258 Olivia Hurtado, CMCA Vice President 214-717-2718 866-800-4656 ext.7567 olivia.hurtado@mutualofomahabank.com mutualofomahabank.com MemberFDIC EqualHousingLender