Community Contact | Fall 2018

Fall 2018

Community A Resource For Homeowners Associations, Condominiums, Townhomes, and Cooperatives

FEATURING: Leveraging Drone Technology to Increase Value for Property Owners at Managers Moving Forward Without Losing Touch No More Quorum Headaches! www.dfwcai.org

Protecting your largest investment and your peace of mind for years to come?

Challenge accepted.

More members of the College of Community Association Lawyers than any other law firm in America

Secure your community’s future with national resources and local expertise.

The most successful associations know that fair governance, responsible budgeting and community maintenance are the cornerstone of sound community management because they understand that focusing on these core initiatives is vital to protecting—and even raising—the value of their largest investment: their home.

It takes more than just a provider to deliver the core services and customized solutions necessary to keep a community functioning at the highest level – it takes an experienced partner.

Associa’s national resources and local expertise have uniquely positioned us to help you accomplish your community’s goals. Top-tier management, bulletproof finances, comprehensive maintenance and a customizable menu of additional services ensure your community thrives, and our local, qualified team members are committed to being your trusted advisors every step of the way. You deserve a team that has seen it all and is ready to help your community achieve its vision.

Associa is up for the challenge.

CONTACT US TODAY!

12700 Park Central Drive, Suite 600 Dallas, TX 75251 214.368.4030

9001 Airport Freeway, Suite 450 North Richland Hills, TX 76180 817.451.7300

www.associaonline.com Delivering unsurpassed management and lifestyle services to communities worldwide.

Gregory S. Cagle Josh Bolen

Lincoln Hobbs*

Curtis S. Ekmark* Scott Carpenter

James Hazlewood

Michael Nagle*

A Full Service Community Association and Business Law Firm Aggressive Enforcement | General Counsel | Collections | Construction Defects Litigation/Insurance Defense | Free Education | Legislative Advocates

Austin | Dallas | San Antonio Arizona | California | Colorado | Texas | Utah

CCHLaw.com | 877.336.0228 *Not licensed in Texas

1• CONTACT, FALL 2018

Protecting your largest investment and your peace of mind for years to come?

Challenge accepted.

More members of the College of Community Association Lawyers than any other law firm in America

Secure your community’s future with national resources and local expertise.

The most successful associations know that fair governance, responsible budgeting and community maintenance are the cornerstone of sound community management because they understand that focusing on these core initiatives is vital to protecting—and even raising—the value of their largest investment: their home.

It takes more than just a provider to deliver the core services and customized solutions necessary to keep a community functioning at the highest level – it takes an experienced partner.

Associa’s national resources and local expertise have uniquely positioned us to help you accomplish your community’s goals. Top-tier management, bulletproof finances, comprehensive maintenance and a customizable menu of additional services ensure your community thrives, and our local, qualified team members are committed to being your trusted advisors every step of the way. You deserve a team that has seen it all and is ready to help your community achieve its vision.

Associa is up for the challenge.

CONTACT US TODAY!

12700 Park Central Drive, Suite 600 Dallas, TX 75251 214.368.4030

9001 Airport Freeway, Suite 450 North Richland Hills, TX 76180 817.451.7300

www.associaonline.com Delivering unsurpassed management and lifestyle services to communities worldwide.

Gregory S. Cagle Josh Bolen

Lincoln Hobbs*

Curtis S. Ekmark* Scott Carpenter

James Hazlewood

Michael Nagle*

A Full Service Community Association and Business Law Firm Aggressive Enforcement | General Counsel | Collections | Construction Defects Litigation/Insurance Defense | Free Education | Legislative Advocates

Austin | Dallas | San Antonio Arizona | California | Colorado | Texas | Utah

CCHLaw.com | 877.336.0228 *Not licensed in Texas

1• CONTACT, FALL 2018

Community New & Improved

by Butch DePhillippo, PlaySafe

Leveraging Drone Technology to Increase Value for Property Owners at Managers

by Stew Carson

Balconies/Patios

Don’t Fall Behind on Seasonal Landscaping

by Clean Scapes Landscaping

30

12 16

Expansive Soils Roof Defects Structural and Foundation Defects Water Intrusion All Other Construction Defect Claims

The Importance of Fertilization

by By David Gaona

44 46

Community Fishing Ponds

by Bryan Farquhar, M.S.

33

Upcoming Events

Is Technology Your Friend or Foe?

by Jimmy Orjuela

34

Member News

48

Moving Forward Without Losing Touch by Ron S. Littmann

36

Membership Report

50

No More Quorum Headaches!

by Ruth Ingoldsby, CMCA®, EBP

42

20

The Future of HOA Management Services

by Chris Broach, CMCA, AMS, PCAM

Community Associations Institute is a national, non-profit, membership organization dedicated to the successful creation and operation of community associations. The Dallas/Fort Worth Chapter was established in 1980 to provide support for the North Texas area. Community Contact is published by the Dallas/Fort Worth Chapter of Community Associations Institute and is issued with the understanding that the publisher is not engaged in rendering financial, legal, accounting or other professional services, or be construed as a recommendation for any course of action regarding financial, legal, accounting or other professional services by Community Contact or its authors or advertisers. The services of a competent professional should be sought where professional services are required. The articles appearing in Community Contact do not necessarily reflect the opinion of CAI or the DFW Chapter, and acceptance of advertising does not constitute an endorsement of the products or services.

2 • CONTACT, FALL 2018

All contents of Community Contact are protected by copyright. Reproduction in whole or in part without written permission is expressly prohibited. AAMC, AMS, and PCAM are registered trademarks of Community Associations Institute. CMCA is a registered trademark of the Community Association Managers International Certification Board. Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Use of a term in this publication should not be regarded as affecting the validity of any trademark or service mark.

Community New & Improved

by Butch DePhillippo, PlaySafe

Leveraging Drone Technology to Increase Value for Property Owners at Managers

by Stew Carson

Balconies/Patios

Don’t Fall Behind on Seasonal Landscaping

by Clean Scapes Landscaping

30

12 16

Expansive Soils Roof Defects Structural and Foundation Defects Water Intrusion All Other Construction Defect Claims

The Importance of Fertilization

by By David Gaona

44 46

Community Fishing Ponds

by Bryan Farquhar, M.S.

33

Upcoming Events

Is Technology Your Friend or Foe?

by Jimmy Orjuela

34

Member News

48

Moving Forward Without Losing Touch by Ron S. Littmann

36

Membership Report

50

No More Quorum Headaches!

by Ruth Ingoldsby, CMCA®, EBP

42

20

The Future of HOA Management Services

by Chris Broach, CMCA, AMS, PCAM

Community Associations Institute is a national, non-profit, membership organization dedicated to the successful creation and operation of community associations. The Dallas/Fort Worth Chapter was established in 1980 to provide support for the North Texas area. Community Contact is published by the Dallas/Fort Worth Chapter of Community Associations Institute and is issued with the understanding that the publisher is not engaged in rendering financial, legal, accounting or other professional services, or be construed as a recommendation for any course of action regarding financial, legal, accounting or other professional services by Community Contact or its authors or advertisers. The services of a competent professional should be sought where professional services are required. The articles appearing in Community Contact do not necessarily reflect the opinion of CAI or the DFW Chapter, and acceptance of advertising does not constitute an endorsement of the products or services.

2 • CONTACT, FALL 2018

All contents of Community Contact are protected by copyright. Reproduction in whole or in part without written permission is expressly prohibited. AAMC, AMS, and PCAM are registered trademarks of Community Associations Institute. CMCA is a registered trademark of the Community Association Managers International Certification Board. Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Use of a term in this publication should not be regarded as affecting the validity of any trademark or service mark.

2018 BOARD OF DIRECTORS

PRESIDENT Robin Anderson Reconstruction Experts, Inc. robina@reconexp.com PRESIDENT-ELECT Bruce Crawford, AMS, PCAM Insight Association Management, AAMC bcrawford@insightam.com VICE PRESIDENT Anne Bernhardt Park Towers Condominium Association anneb972@gmail.com SECRETARY Chris Broach, CMCA, AMS, PCAM SBB Management, Company, AAMC c.broach@sbbmanagement.com TREASURER Kevin Cavanaugh Cavanaugh and Company, PLLC kcavanaugh@cavanaughcpas.com DIRECTORS Clayton Hearn Roberts Markel Weinberg Butler Hailey, PC chearn@rmwbhlaw.com Worth W. Ross, CMCA, AMS Worth Ross Management Company, AAMC worth@worthross.com

2018 DFW CAI Chapter President Robin Anderson

Happy Fall Ya’ll! It has been a great year serving as the 2018 Chapter President. I am surprised that I only have a few short months left. It seems like yesterday Worth Ross was passing me the gavel.

Even though the year is coming to a close, your Board of Directors and Committee Leaders continue working hard to complete the goals we set forth this year, as well as look forward to 2019. The existing and new members of the board will soon be approved and will continue to plan for another successful year. As the board begins to look forward to 2019, I encourage you to do the same.

The mission of CAI is to promote Business Partners and Community Manager Education that brings value to our industry. Start looking now at the sponsorship opportunities that CAI has to offer to market your company. There are many ways to promote your business and receive education opportunities. I am confident the board can help you achieve your goals.

Make it a point of emphasis to attend at least one CAI function each month. There is more to being a member of CAI than just having your company name in the directory and on the website. I am not sure who told me first, but you get out of CAI what you put into CAI. Whether it is a luncheon, AOF event, or Expo, we would love to see you. Come on out; shake some hands; and make some friends!

This is the time of year where we give thanks. I want to thank all of the 2018 Board members and Committee volunteers for the successful planned events. Let’s Go CAI!

MANAGEMENT

James Nicholson, Chapter Executive Director DFW Community Associations Institute 14070 Proton Road, Suite 100 Dallas, TX 75244-3601 (972) 246-3540 www.dfwcai.org office@dfwcai.org

2018 ANNUAL SPONSORS

2018 DFW CAI Committee Chairpersons

SUPER SPONSORS

Ambassadors of Fun Olivia Hurtado Mutual of Omaha Olivia.Hurtado@mutualofomahabank.com

Cagle Carpenter Hazlewood Classic Construction & Restoration Classic Property Management Clean Scapes Landscaping Five Star Pools Lake Management Services McKenzie Rhody Orlando Group SBB Management Company, AAMC DIAMOND SPONSORS Paul Baker Insurance Company CCMC, AAMC CertaPro Painters RTI/Community Management Associates, Inc. “CMA”, AAMC Insight Association Management, AAMC Kilowatt Partners Neighborhood Management, Inc., AAMC Texas Disaster Restoration Worth Ross Management, Co. Inc., AAMC PLATINUM SPONSORS ACME Roof Systems, Inc. Blackmon Mooring / BMS CAT Brightview Landscape Services Globus Management Group Magnolia Fisheries and Lonestar Fountains Mutual of Omaha Bank Pavement Services The PlayWell Group Scarbrough, Medlin & Associates SOLitude Lake Management Timothy, DeVolt & Company, P.C. GOLD SPONSORS BB&T Association Services Benson Kerrane Storz & Nelson, PC Davis-Dyer-Max, Inc. Fannin Tree Farm Greener Pastures Landscape Henry Oddo Austin & Fletcher, P.C. Inspections R Us Pavecon, Ltd. RealManage Roberts Markel Weinberg Butler Hailey, PC Union Bank

Community Affairs Committee Barbara Thomas, CMCA barbaramcthomas@gmail.com Membership Committee Cindy Martin, CMCA, AMS, PCAM SBB Management Company, AAMC c.martin@sbbmanagement.com High Rise Managers Forum (Co-Chairs) Worth W. Ross, CMCA, AMS Worth Ross Management Co., AAMC worth@worthross.com Expo Committee Betty Clarady Benson, Kerrane, Storz, & Nelson, PC betty@bensonopc.com Programming Committee Beverly Coghlan, CMCA, AMS, PCAM Neighborhood Management, Inc., AAMC beverly@nmitx.com Magazine Committee Betty Crudden, CMCA, AMS, PCAM SBB Management, Company, AAMC b.crudden@sbbmanagement.com Golf Committee Jeff Higgins McKenzie Rhody, LLP jhiggins@mrcdlaw.com

SILVER SPONSORS Alliance Association Bank Bob Owens Electric Co., Inc. Cornerstone Association Management Services Excel Association Management, Inc., AAMC Riddle & Williams, PC Singer Association Management Bob Owens Electric, Inc. Classic Property Management Cornerstone Association Management Services Singer Association Management Texas Disaster Restoration BRONZE SPONSORS Advanced Association Management, Inc. Allegra Marketing Print Mail The Blend Law Firm, PC Canady & Canady, PC Cavanaugh & Company, PLLC Kraftsman Playground and Park Equipment EDUCATION SPONSORS Greater Texas Landscape Pool Referees RBFCU Southern Botanical 5• CONTACT, FALL 2018

2018 BOARD OF DIRECTORS

PRESIDENT Robin Anderson Reconstruction Experts, Inc. robina@reconexp.com PRESIDENT-ELECT Bruce Crawford, AMS, PCAM Insight Association Management, AAMC bcrawford@insightam.com VICE PRESIDENT Anne Bernhardt Park Towers Condominium Association anneb972@gmail.com SECRETARY Chris Broach, CMCA, AMS, PCAM SBB Management, Company, AAMC c.broach@sbbmanagement.com TREASURER Kevin Cavanaugh Cavanaugh and Company, PLLC kcavanaugh@cavanaughcpas.com DIRECTORS Clayton Hearn Roberts Markel Weinberg Butler Hailey, PC chearn@rmwbhlaw.com Worth W. Ross, CMCA, AMS Worth Ross Management Company, AAMC worth@worthross.com

2018 DFW CAI Chapter President Robin Anderson

Happy Fall Ya’ll! It has been a great year serving as the 2018 Chapter President. I am surprised that I only have a few short months left. It seems like yesterday Worth Ross was passing me the gavel.

Even though the year is coming to a close, your Board of Directors and Committee Leaders continue working hard to complete the goals we set forth this year, as well as look forward to 2019. The existing and new members of the board will soon be approved and will continue to plan for another successful year. As the board begins to look forward to 2019, I encourage you to do the same.

The mission of CAI is to promote Business Partners and Community Manager Education that brings value to our industry. Start looking now at the sponsorship opportunities that CAI has to offer to market your company. There are many ways to promote your business and receive education opportunities. I am confident the board can help you achieve your goals.

Make it a point of emphasis to attend at least one CAI function each month. There is more to being a member of CAI than just having your company name in the directory and on the website. I am not sure who told me first, but you get out of CAI what you put into CAI. Whether it is a luncheon, AOF event, or Expo, we would love to see you. Come on out; shake some hands; and make some friends!

This is the time of year where we give thanks. I want to thank all of the 2018 Board members and Committee volunteers for the successful planned events. Let’s Go CAI!

MANAGEMENT

James Nicholson, Chapter Executive Director DFW Community Associations Institute 14070 Proton Road, Suite 100 Dallas, TX 75244-3601 (972) 246-3540 www.dfwcai.org office@dfwcai.org

2018 ANNUAL SPONSORS

2018 DFW CAI Committee Chairpersons

SUPER SPONSORS

Ambassadors of Fun Olivia Hurtado Mutual of Omaha Olivia.Hurtado@mutualofomahabank.com

Cagle Carpenter Hazlewood Classic Construction & Restoration Classic Property Management Clean Scapes Landscaping Five Star Pools Lake Management Services McKenzie Rhody Orlando Group SBB Management Company, AAMC DIAMOND SPONSORS Paul Baker Insurance Company CCMC, AAMC CertaPro Painters RTI/Community Management Associates, Inc. “CMA”, AAMC Insight Association Management, AAMC Kilowatt Partners Neighborhood Management, Inc., AAMC Texas Disaster Restoration Worth Ross Management, Co. Inc., AAMC PLATINUM SPONSORS ACME Roof Systems, Inc. Blackmon Mooring / BMS CAT Brightview Landscape Services Globus Management Group Magnolia Fisheries and Lonestar Fountains Mutual of Omaha Bank Pavement Services The PlayWell Group Scarbrough, Medlin & Associates SOLitude Lake Management Timothy, DeVolt & Company, P.C. GOLD SPONSORS BB&T Association Services Benson Kerrane Storz & Nelson, PC Davis-Dyer-Max, Inc. Fannin Tree Farm Greener Pastures Landscape Henry Oddo Austin & Fletcher, P.C. Inspections R Us Pavecon, Ltd. RealManage Roberts Markel Weinberg Butler Hailey, PC Union Bank

Community Affairs Committee Barbara Thomas, CMCA barbaramcthomas@gmail.com Membership Committee Cindy Martin, CMCA, AMS, PCAM SBB Management Company, AAMC c.martin@sbbmanagement.com High Rise Managers Forum (Co-Chairs) Worth W. Ross, CMCA, AMS Worth Ross Management Co., AAMC worth@worthross.com Expo Committee Betty Clarady Benson, Kerrane, Storz, & Nelson, PC betty@bensonopc.com Programming Committee Beverly Coghlan, CMCA, AMS, PCAM Neighborhood Management, Inc., AAMC beverly@nmitx.com Magazine Committee Betty Crudden, CMCA, AMS, PCAM SBB Management, Company, AAMC b.crudden@sbbmanagement.com Golf Committee Jeff Higgins McKenzie Rhody, LLP jhiggins@mrcdlaw.com

SILVER SPONSORS Alliance Association Bank Bob Owens Electric Co., Inc. Cornerstone Association Management Services Excel Association Management, Inc., AAMC Riddle & Williams, PC Singer Association Management Bob Owens Electric, Inc. Classic Property Management Cornerstone Association Management Services Singer Association Management Texas Disaster Restoration BRONZE SPONSORS Advanced Association Management, Inc. Allegra Marketing Print Mail The Blend Law Firm, PC Canady & Canady, PC Cavanaugh & Company, PLLC Kraftsman Playground and Park Equipment EDUCATION SPONSORS Greater Texas Landscape Pool Referees RBFCU Southern Botanical 5• CONTACT, FALL 2018

People are our passion.

Communities are our service.

Teamwork is our focus.

Access Your HOA - Anytime, Anywhere

AAMC®

Find us on

Accredited Association Management Company

8360 LBJ Freeway, Suite 300 • Dallas, TX 75243 • Phone (972) 960-2800 • Fax (972) 991-6642 www.sbbmanagement.com • emailus@sbbmanagement.com

6 • CONTACT, FALL 2018

7 • CONTACT, FALL 2018

People are our passion.

Communities are our service.

Teamwork is our focus.

Access Your HOA - Anytime, Anywhere

AAMC®

Find us on

Accredited Association Management Company

8360 LBJ Freeway, Suite 300 • Dallas, TX 75243 • Phone (972) 960-2800 • Fax (972) 991-6642 www.sbbmanagement.com • emailus@sbbmanagement.com

6 • CONTACT, FALL 2018

7 • CONTACT, FALL 2018

retail | office | mixed-use | multi-family | civic | education healthcare | lodging & hospitality

www.cleanscapes.net | info@cleanscapes.net 8 • CONTACT, FALL 2018

9 • CONTACT, FALL 2018

retail | office | mixed-use | multi-family | civic | education healthcare | lodging & hospitality

www.cleanscapes.net | info@cleanscapes.net 8 • CONTACT, FALL 2018

9 • CONTACT, FALL 2018

10 • CONTACT, FALL 2018

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10 • CONTACT, FALL 2018

11 • CONTACT, FALL 2018

need for any kind of ‘speculation’. The software can also assist in creating estimates based on the aerial diagrams created by the drone flight. As a result, property owners and managers can feel more confident in the precision and accuracy of the assessment using this inspection method. Information can be gathered for the otherwise hard to measure areas including peaks, valleys, and ridges and other components such as walls, gutters, and windows can be more accurately assessed as well.

20/20 Roof Vision Prior to the advent of drone technology, property owners had to piece together a look at the damage or repairs needed through a combination of diagrams and inspection pictures, as provided by

The Future Is Now The use of drone technology is fast becoming a staple in the roofing industry, so much so that many property owners and managers will factor the use of the technology into their assessment of which contractor to choose for their roofing project. Our firm was an early adopter, utilizing drones to accurately and comprehensively assess roof damage for wearand-tear since late 2014.

Leveraging Drone Technology to Increase Value for Property Owners and Managers

By Stew Carson Aspenmark Roofing & Solar

I

t’s no secret that technological advancements are occurring faster and faster. If you’re like many people, when you watch TV you may be streaming your shows exclusively through providers such as Netflix, Amazon Prime, or Hulu - ‘cutting’ the proverbial cord from traditional cable programing. Many people no longer have a home phone, relying exclusively on their mobile phone to communicate.

increasing accuracy for contractors. At the top of the list is the use of drone technology. In this article we’ll discuss how the use of drones has changed the roofing inspection process as well as the value it brings to the table for today’s property owner or manager.

In fact, many people no longer ‘talk’ on the phone, choosing instead to communicate via text or Facebook messenger within their circle of influence (if you have teenagers you know this first hand!) Cars will run on electric or biofuel power in the not-so-distant future, and virtual reality will become the norm in entertainment experiences.

Many properties are designed with areas that are essentially inaccessible with standard inspection equipment. A drone allows roofing contractors and inspectors to work around these inaccessible areas, such as peaks and valleys, to provide a far more accurate look at damage that needs to be addressed.

Just like many aspects of everyday life, the roofing industry has seen its own startling advancements in technology that have enhanced value to property owners and managers alike while 12 • CONTACT, FALL 2018

Go Where No Inspection Has Gone Before

It’s in The Details Software available for drone technology allows for a more precise diagram of the roof, reducing or even eliminating the

their contractor. Drone imagery can provide a holistic view of the roof and allow the property owner to better understand precisely what needs to be addressed. This increase in understanding also increases the property owner’s confidence that they’re getting the best value for their money.

Less Time, Greater Peace of Mind If you’ve ever had to deal with roof replacement at your properties, you know it can be a time-intensive process. Typical roof inspections require contractors to set up a ladder and take tedious measurements when assessing roof conditions. If the contractor is thorough, they often measure twice to ensure the accuracy of their initial work. Utilizing drone technology cuts down dramatically on time and can exponentially increase the accuracy of the measurements and lessen the amount of time property owners and mangers need to spend in this phase of the project.

About Aspenmark Roofing & Solar Award winning Aspenmark Roofing & Solar has been serving the Dallas/Fort Worth area since 2005. A GAF Master Elite, Master Select, & Certified Maintenance roofing contractor, Aspenmark Roofing & Solar offers commercial, multi-family, and residential roof repair, maintenance, and replacement.

For more information, or to schedule a roof assessment, visit AspenmarkRoofing.com

13 • CONTACT, FALL 2018

need for any kind of ‘speculation’. The software can also assist in creating estimates based on the aerial diagrams created by the drone flight. As a result, property owners and managers can feel more confident in the precision and accuracy of the assessment using this inspection method. Information can be gathered for the otherwise hard to measure areas including peaks, valleys, and ridges and other components such as walls, gutters, and windows can be more accurately assessed as well.

20/20 Roof Vision Prior to the advent of drone technology, property owners had to piece together a look at the damage or repairs needed through a combination of diagrams and inspection pictures, as provided by

The Future Is Now The use of drone technology is fast becoming a staple in the roofing industry, so much so that many property owners and managers will factor the use of the technology into their assessment of which contractor to choose for their roofing project. Our firm was an early adopter, utilizing drones to accurately and comprehensively assess roof damage for wearand-tear since late 2014.

Leveraging Drone Technology to Increase Value for Property Owners and Managers

By Stew Carson Aspenmark Roofing & Solar

I

t’s no secret that technological advancements are occurring faster and faster. If you’re like many people, when you watch TV you may be streaming your shows exclusively through providers such as Netflix, Amazon Prime, or Hulu - ‘cutting’ the proverbial cord from traditional cable programing. Many people no longer have a home phone, relying exclusively on their mobile phone to communicate.

increasing accuracy for contractors. At the top of the list is the use of drone technology. In this article we’ll discuss how the use of drones has changed the roofing inspection process as well as the value it brings to the table for today’s property owner or manager.

In fact, many people no longer ‘talk’ on the phone, choosing instead to communicate via text or Facebook messenger within their circle of influence (if you have teenagers you know this first hand!) Cars will run on electric or biofuel power in the not-so-distant future, and virtual reality will become the norm in entertainment experiences.

Many properties are designed with areas that are essentially inaccessible with standard inspection equipment. A drone allows roofing contractors and inspectors to work around these inaccessible areas, such as peaks and valleys, to provide a far more accurate look at damage that needs to be addressed.

Just like many aspects of everyday life, the roofing industry has seen its own startling advancements in technology that have enhanced value to property owners and managers alike while 12 • CONTACT, FALL 2018

Go Where No Inspection Has Gone Before

It’s in The Details Software available for drone technology allows for a more precise diagram of the roof, reducing or even eliminating the

their contractor. Drone imagery can provide a holistic view of the roof and allow the property owner to better understand precisely what needs to be addressed. This increase in understanding also increases the property owner’s confidence that they’re getting the best value for their money.

Less Time, Greater Peace of Mind If you’ve ever had to deal with roof replacement at your properties, you know it can be a time-intensive process. Typical roof inspections require contractors to set up a ladder and take tedious measurements when assessing roof conditions. If the contractor is thorough, they often measure twice to ensure the accuracy of their initial work. Utilizing drone technology cuts down dramatically on time and can exponentially increase the accuracy of the measurements and lessen the amount of time property owners and mangers need to spend in this phase of the project.

About Aspenmark Roofing & Solar Award winning Aspenmark Roofing & Solar has been serving the Dallas/Fort Worth area since 2005. A GAF Master Elite, Master Select, & Certified Maintenance roofing contractor, Aspenmark Roofing & Solar offers commercial, multi-family, and residential roof repair, maintenance, and replacement.

For more information, or to schedule a roof assessment, visit AspenmarkRoofing.com

13 • CONTACT, FALL 2018

Call us at (800) 713-4625 or visit www. rmwbhlaw.com

For more than 35 years, RMWBH has been representing community and condominium associations.

We are committed to providing an enhanced level of service to clients in the following practice areas: Appellate | Arbitration and Mediation | Commercial Litigation | Community Association Law Construction Law Corporate Transactions | Outside General Counsel | Cyber Risk | Directors and Officers Litigation | Estate Planning, Probate and Trust Administration Elder Law and Guardianship Fidiciary Litigation Labor and Employment Professional Liability Real Estate Law

Houston | Austin | Dallas | San Antonio | Fort Bend

DISCOVER THE NEIGHBORHOOD DIFFERENCE NMI is an Accredited Association Management Company that has been expertly managing a variety of community associations, including master planned, single family, condos and townhomes, in the DallasFort Worth metroplex for nearly two decades.

We are dedicated to building better communities!

NeighborhoodManagement.com NMI@NeighborhoodManagement.com Beverly Coghlan, CMCA, AMS, PCAM Beverly@nmitx.com 972.359.1548 14 • CONTACT, FALL 2018

15 • CONTACT, FALL 2018

Call us at (800) 713-4625 or visit www. rmwbhlaw.com

For more than 35 years, RMWBH has been representing community and condominium associations.

We are committed to providing an enhanced level of service to clients in the following practice areas: Appellate | Arbitration and Mediation | Commercial Litigation | Community Association Law Construction Law Corporate Transactions | Outside General Counsel | Cyber Risk | Directors and Officers Litigation | Estate Planning, Probate and Trust Administration Elder Law and Guardianship Fidiciary Litigation Labor and Employment Professional Liability Real Estate Law

Houston | Austin | Dallas | San Antonio | Fort Bend

DISCOVER THE NEIGHBORHOOD DIFFERENCE NMI is an Accredited Association Management Company that has been expertly managing a variety of community associations, including master planned, single family, condos and townhomes, in the DallasFort Worth metroplex for nearly two decades.

We are dedicated to building better communities!

NeighborhoodManagement.com NMI@NeighborhoodManagement.com Beverly Coghlan, CMCA, AMS, PCAM Beverly@nmitx.com 972.359.1548 14 • CONTACT, FALL 2018

15 • CONTACT, FALL 2018

Don’t Fall Behind on Seasonal Landscaping Submitted by Clean Scapes Landscaping

F

all is the forgotten season when is comes to caring for your lawn and landscape. Don’t be fooled! There is so much more to this season than raking leaves.

Proper lawn and landscape care in the fall ensures that your lawn will weather the winter and come out stronger than ever in the spring. Use these six tips as a guide to your fall landscape care plan.

1) Winter weed woes. A southern lawn will likely go dormant

after the first few frosts. It may seem far off but treating your lawn before weeds are able to take over a dormant lawn will help your lawn recover quickly in the spring.

2) Feed your lawn. Prior to the cold setting in, feed your lawn for its long winter nap. A properly fertilized lawn will green up quickly in the spring and require less fertilizer.

3) Bare Spots Be Gone. Without a doubt, fall is the best time to

seed your lawn to fill in bare or thin spots. Fall seeding produces hardier and better rooted seedlings.

4) Don’t fall behind on leaf drop. Too many tree leaves will

smother your lawn during the winter months. Mulching leaves into the lawn or complete removal are the best methods for dealing with this pesky seasonal task.

5) Prune Plants. Cool weather months are a good time to cut back overgrown woody plant material. Hard pruning removes dead branches and overgrowth to strengthen the plant in the growing season.

6) Let the Pros help. Trained and experienced landscape

professionals can guide you through your landscaping needs every season. From basic maintenance to major enhancement projects, our teams will ensure your landscape is in tip top shape.

Our award-winning team of experts look forward to connecting with you. Brian Wiedenhoeft, 214-205-2038

16 • CONTACT, FALL 2018

17 • CONTACT, FALL 2018

Don’t Fall Behind on Seasonal Landscaping Submitted by Clean Scapes Landscaping

F

all is the forgotten season when is comes to caring for your lawn and landscape. Don’t be fooled! There is so much more to this season than raking leaves.

Proper lawn and landscape care in the fall ensures that your lawn will weather the winter and come out stronger than ever in the spring. Use these six tips as a guide to your fall landscape care plan.

1) Winter weed woes. A southern lawn will likely go dormant

after the first few frosts. It may seem far off but treating your lawn before weeds are able to take over a dormant lawn will help your lawn recover quickly in the spring.

2) Feed your lawn. Prior to the cold setting in, feed your lawn for its long winter nap. A properly fertilized lawn will green up quickly in the spring and require less fertilizer.

3) Bare Spots Be Gone. Without a doubt, fall is the best time to

seed your lawn to fill in bare or thin spots. Fall seeding produces hardier and better rooted seedlings.

4) Don’t fall behind on leaf drop. Too many tree leaves will

smother your lawn during the winter months. Mulching leaves into the lawn or complete removal are the best methods for dealing with this pesky seasonal task.

5) Prune Plants. Cool weather months are a good time to cut back overgrown woody plant material. Hard pruning removes dead branches and overgrowth to strengthen the plant in the growing season.

6) Let the Pros help. Trained and experienced landscape

professionals can guide you through your landscaping needs every season. From basic maintenance to major enhancement projects, our teams will ensure your landscape is in tip top shape.

Our award-winning team of experts look forward to connecting with you. Brian Wiedenhoeft, 214-205-2038

16 • CONTACT, FALL 2018

17 • CONTACT, FALL 2018

PAINTING. QUALITY. PEACE OF MIND. Focused on the requirements of your property or business, consider CertaPro Painters® as part of your capital improvement plan.

Kevin Adkins CedarHill-Seagoville, TX 972-349-9519 CedarHill-Seagoville.certapro.com

Rich Freddo Lewisville/Flower Mound, TX 972-280-0608 lewisville.certapro.com

Jerry Baker Plano, TX 972-208-8500 plano.certapro.com

Don Lenehan Richardson, TX 972-561-0183 richardson.certapro.com

Gary & Tina Barton Far North TX 972-965-9565 mckinney.certapro.com frisco-denton.certapro.com

Tyler & Tammy Mancuso Rockwall, TX 972-722-0062 rockwall.certapro.com

Gerald Bushong Weatherford/Granbury Texas 817-406-0090 Weatherford.certapro.com Christy Crookes Arlington/Mansfield, TX 469-672-5159 south-arlington-tx.certapro.com

Each CertaPro Painters® business is independently owned and operated.

18 • CONTACT, FALL 2018

Terry Plemons Southlake, TX 817-377-9018 southlake.certapro.com Jon Ragsdale North Fort Worth-Arlington, TX 817-652-4000 fortworth.certapro.com Clark Penfold North Central Dallas, TX 214-796-1379 central-dallas.certapro.com

We Do Painting. You Do Life.™

∙

∙

19 • CONTACT, FALL 2018

PAINTING. QUALITY. PEACE OF MIND. Focused on the requirements of your property or business, consider CertaPro Painters® as part of your capital improvement plan.

Kevin Adkins CedarHill-Seagoville, TX 972-349-9519 CedarHill-Seagoville.certapro.com

Rich Freddo Lewisville/Flower Mound, TX 972-280-0608 lewisville.certapro.com

Jerry Baker Plano, TX 972-208-8500 plano.certapro.com

Don Lenehan Richardson, TX 972-561-0183 richardson.certapro.com

Gary & Tina Barton Far North TX 972-965-9565 mckinney.certapro.com frisco-denton.certapro.com

Tyler & Tammy Mancuso Rockwall, TX 972-722-0062 rockwall.certapro.com

Gerald Bushong Weatherford/Granbury Texas 817-406-0090 Weatherford.certapro.com Christy Crookes Arlington/Mansfield, TX 469-672-5159 south-arlington-tx.certapro.com

Each CertaPro Painters® business is independently owned and operated.

18 • CONTACT, FALL 2018

Terry Plemons Southlake, TX 817-377-9018 southlake.certapro.com Jon Ragsdale North Fort Worth-Arlington, TX 817-652-4000 fortworth.certapro.com Clark Penfold North Central Dallas, TX 214-796-1379 central-dallas.certapro.com

We Do Painting. You Do Life.™

∙

∙

19 • CONTACT, FALL 2018

The Future of HOA Management Services

by Chris Broach, CMCA, AMS, PCAM; SBB Management Company, AAMC

“Roads? Where we’re going, we don’t need roads.”>>>

When Marty expresses that Doc doesn’t have enough road to get up to speed for time travel in the movie Back to the Future, Doc explains his new perspective from the future in which the “old” ways of requiring a runway were a thing of the past.

Once upon a time, management companies found a nice nitche in which newly developing Property Owners, Condominium and Homeowners Association communities were being born and the requirement for a company to manage those affairs was in good demand. At that time, those affairs were mostly just making sure the bills were paid, filing taxes, skeleton accounting spreadsheets, procuring insurance, responding to owner requests and lots and lots of paperwork and filing. Association management was merely a boutique industry. Just as early as twenty years ago, HOA management services were beginning to solidify their place in the market.

Standard operating procedures were being etched into the corporate environment and competition between companies began to make its appearance.

Let’s revisit the more recent past - Twenty years ago, if you were a Community Manager and recieved twenty emails over the course of a day’s work, you were pretty busy. Additionally, more than a few voicemails was a lot to take in, find answers to and respond to in an orderly fashion. Owners and members were completely complacent with a 24 hour response time as that was considered to be the norm and actually quick. The only way to communicate with your management company was to make a phone call, fax in a form, email or visit the office personally. Speaking of visiting personally, owners and members were quick to get in a car and drive to their association’s management office to speak to their associate, taking several hours out of their day to start a conversation on a concern, request or question.

Paper - Twenty years ago, accounting departments had printers which never stopped. Visiting the accounting department provided sounds of continuous spooling, printing engines, carbon copy paper, Avery labels and color coded file cabinets. EVERYTHING was printed and filed; including emails, forms, deeds, letters, invoices, check copies, deposits, hand written call logs, inspection reports, contracts, and any and all related documentation. All accounting entries were manual, usually on a saved document which was created in Windows 98! Digital operations were mostly handled out of shared computer spaces, hard external zip files and thousands of Excel spreadsheets.

Now, let’s fastforward to today in 2018 - Enter the software company revolution. Over the past decade or so, a slew of new software companies have emerged, providing solutions to management service, digitizing workflow for services such as architectural requests, tasks management, delinquent assessment collection, accounting, compliance coordination, work order fasciliation and digital file management. A management company would pretty much be irrelevant to the market if it did not provide at least an owner/member portal into community communications and account information, a 24 hour call center, software driven accounting services, monthly reporting on financial positions, online payments, payment/lockbox services through the bank and tracked communication techniques. Mobile applications are also making big waves in the use by management companies and association members, providing better compliance resolution and association functions with owner input. These apps are ultimately connecting the dots between in-house databases, in-the-field service and member interaction. From the perspective of an association member in 2018, if something requires taking several hours out of your day to handle, it better be of paramount importance.

Where will association management company services go in the next 5 or 10 years? Oh how we would all like to know that definative answer.

Certainly, many of the same services will still be in place. However, with the ever-evolving use of social media, management through those vehicles will become commonplace at some point. People like personal connection and most social platforms provide communication through what is called “push notifications” which is more instant than even text messaging. The feeling of communication being less formal will become more welcomed and recieved in a better light. More and more people are reaching out to companies like retail stores, oil change companies and even banks through social media platforms. There’s just that sense of knowing who the person on the other end is a little better that promotes communication. Additionally, the peer-to-peer network is uncompromising. Friends can like, promote, comment on and recommended companies to their entire network in a click of a button. Companies can provide more promotions to more people instantly over social networks. You can even pay for goods and services through social networks. Consumers drive ecomomy more now then ever, and smart companies are realizing that to be a part of someones social network is more valuable than any other marketing tool available.

How do management companies continue to stay on the cutting edge of customer service demands? That’s a very tricky question in today’s environment of instant messaging, networking and peer opinions. The easy answer - Always be straight forward yet expeditious with responses, never underestimate the power of influence through extremly large social networks, delegate responsibilities to specific personnel for providing instant communication with thorough knowledge of the management company’s organization and engage with those networks regularly providing relavent, valuable information.

Management companies will no doubt have difficulty developing strategies to minimize time used on standard operating procedures and devote resources to social networks and instant messaging, however, it is something to start thinking about now. The lines between business and pleasure are blurring. It is believed by many economists that the line will continue to become more fuzzy as time proceeds. More and more people are finding ways to live the lives they prefer while handling just as much professional responsibility.

The future holds exciting changes, if you are up for it. Property, Condominium and Homeowners Associations are well known today, expected to provide value to homeownership and mostly appreciated by owners alike.

20 • CONTACT, FALL 2018

The Future of HOA Management Services

by Chris Broach, CMCA, AMS, PCAM; SBB Management Company, AAMC

“Roads? Where we’re going, we don’t need roads.”>>>

When Marty expresses that Doc doesn’t have enough road to get up to speed for time travel in the movie Back to the Future, Doc explains his new perspective from the future in which the “old” ways of requiring a runway were a thing of the past.

Once upon a time, management companies found a nice nitche in which newly developing Property Owners, Condominium and Homeowners Association communities were being born and the requirement for a company to manage those affairs was in good demand. At that time, those affairs were mostly just making sure the bills were paid, filing taxes, skeleton accounting spreadsheets, procuring insurance, responding to owner requests and lots and lots of paperwork and filing. Association management was merely a boutique industry. Just as early as twenty years ago, HOA management services were beginning to solidify their place in the market.

Standard operating procedures were being etched into the corporate environment and competition between companies began to make its appearance.

Let’s revisit the more recent past - Twenty years ago, if you were a Community Manager and recieved twenty emails over the course of a day’s work, you were pretty busy. Additionally, more than a few voicemails was a lot to take in, find answers to and respond to in an orderly fashion. Owners and members were completely complacent with a 24 hour response time as that was considered to be the norm and actually quick. The only way to communicate with your management company was to make a phone call, fax in a form, email or visit the office personally. Speaking of visiting personally, owners and members were quick to get in a car and drive to their association’s management office to speak to their associate, taking several hours out of their day to start a conversation on a concern, request or question.

Paper - Twenty years ago, accounting departments had printers which never stopped. Visiting the accounting department provided sounds of continuous spooling, printing engines, carbon copy paper, Avery labels and color coded file cabinets. EVERYTHING was printed and filed; including emails, forms, deeds, letters, invoices, check copies, deposits, hand written call logs, inspection reports, contracts, and any and all related documentation. All accounting entries were manual, usually on a saved document which was created in Windows 98! Digital operations were mostly handled out of shared computer spaces, hard external zip files and thousands of Excel spreadsheets.

Now, let’s fastforward to today in 2018 - Enter the software company revolution. Over the past decade or so, a slew of new software companies have emerged, providing solutions to management service, digitizing workflow for services such as architectural requests, tasks management, delinquent assessment collection, accounting, compliance coordination, work order fasciliation and digital file management. A management company would pretty much be irrelevant to the market if it did not provide at least an owner/member portal into community communications and account information, a 24 hour call center, software driven accounting services, monthly reporting on financial positions, online payments, payment/lockbox services through the bank and tracked communication techniques. Mobile applications are also making big waves in the use by management companies and association members, providing better compliance resolution and association functions with owner input. These apps are ultimately connecting the dots between in-house databases, in-the-field service and member interaction. From the perspective of an association member in 2018, if something requires taking several hours out of your day to handle, it better be of paramount importance.

Where will association management company services go in the next 5 or 10 years? Oh how we would all like to know that definative answer.

Certainly, many of the same services will still be in place. However, with the ever-evolving use of social media, management through those vehicles will become commonplace at some point. People like personal connection and most social platforms provide communication through what is called “push notifications” which is more instant than even text messaging. The feeling of communication being less formal will become more welcomed and recieved in a better light. More and more people are reaching out to companies like retail stores, oil change companies and even banks through social media platforms. There’s just that sense of knowing who the person on the other end is a little better that promotes communication. Additionally, the peer-to-peer network is uncompromising. Friends can like, promote, comment on and recommended companies to their entire network in a click of a button. Companies can provide more promotions to more people instantly over social networks. You can even pay for goods and services through social networks. Consumers drive ecomomy more now then ever, and smart companies are realizing that to be a part of someones social network is more valuable than any other marketing tool available.

How do management companies continue to stay on the cutting edge of customer service demands? That’s a very tricky question in today’s environment of instant messaging, networking and peer opinions. The easy answer - Always be straight forward yet expeditious with responses, never underestimate the power of influence through extremly large social networks, delegate responsibilities to specific personnel for providing instant communication with thorough knowledge of the management company’s organization and engage with those networks regularly providing relavent, valuable information.

Management companies will no doubt have difficulty developing strategies to minimize time used on standard operating procedures and devote resources to social networks and instant messaging, however, it is something to start thinking about now. The lines between business and pleasure are blurring. It is believed by many economists that the line will continue to become more fuzzy as time proceeds. More and more people are finding ways to live the lives they prefer while handling just as much professional responsibility.

The future holds exciting changes, if you are up for it. Property, Condominium and Homeowners Associations are well known today, expected to provide value to homeownership and mostly appreciated by owners alike.

20 • CONTACT, FALL 2018

Personal Attention.

Proven Results for HOAs. For over two decades, Henry, Oddo, Austin & Fletcher, P.C. has provided clients throughout Texas with trusted counsel. Their experience related to homeowners associations is unmatched – providing guidance, leadership and oversight to community associations. Their attorneys have experience resolving disputes and advising homeowners associations on legal issues.

C

Community.

Well Served.

M

Y

CM

MY

Knowledge. Expertise. Value.

CY

CMY

Assist developers with drafting governing documents Advise boards on governance and collection issues Assist boards in enforcing bylaws and covenants Attend association meetings to provide explanations of the association’s rights and responsibilities, to help maintain rules of order, and to address issues of concern to members and directors Assist boards in interpreting governing documents

Draft revisions to association governing documents to clarify issues of governance Work with boards and management companies in dealing with property owners Cost effective and creative debt collection methods leading to revenue recovery Active participation and support of Texas Community Association Advocates (TCAA) and Community Associations Institute (CAI)

K

What Are You Looking For in a Management Company?

When it comes to protecting the value of your neighborhood, consider a company that:

Judd A. Austin, Jr. - Shareholder jaamex@hoaf.com

Vinay B. Patel - Shareholder vpatel@hoaf.com

1700 Pacific Avenue, Suite 2700, Dallas, Texas 75201 | (214) 658-1900 | www.hoaf.com

• Adheres to the highest ethical standards • Possesses an outstanding reputation and more than a quarter century of experience • Employs top-notch, professionally qualified staff • Strives to enhance the appeal and value of your property CMA serves a wide variety of communities including single family, masterplanned communities, condominiums, townhomes, mid-rise, mixed use communities and commercial/retail properties.

Founded in 1983, CMA has grown to be one of the largest locally owned management companies in the Metroplex.

Contact: Jean Sloan (972) 943-2848 or visit us online at: www.cmamanagement.com

AAMC

ACCREDITED ASSOCIATION MANAGEMENT COMPANY

Community. Well Served. ©2018 RTI/Community Management Associates, Inc. All rights reserved.

22 • CONTACT, FALL 2018

23 • CONTACT, FALL 2018

Personal Attention.

Proven Results for HOAs. For over two decades, Henry, Oddo, Austin & Fletcher, P.C. has provided clients throughout Texas with trusted counsel. Their experience related to homeowners associations is unmatched – providing guidance, leadership and oversight to community associations. Their attorneys have experience resolving disputes and advising homeowners associations on legal issues.

C

Community.

Well Served.

M

Y

CM

MY

Knowledge. Expertise. Value.

CY

CMY

Assist developers with drafting governing documents Advise boards on governance and collection issues Assist boards in enforcing bylaws and covenants Attend association meetings to provide explanations of the association’s rights and responsibilities, to help maintain rules of order, and to address issues of concern to members and directors Assist boards in interpreting governing documents

Draft revisions to association governing documents to clarify issues of governance Work with boards and management companies in dealing with property owners Cost effective and creative debt collection methods leading to revenue recovery Active participation and support of Texas Community Association Advocates (TCAA) and Community Associations Institute (CAI)

K

What Are You Looking For in a Management Company?

When it comes to protecting the value of your neighborhood, consider a company that:

Judd A. Austin, Jr. - Shareholder jaamex@hoaf.com

Vinay B. Patel - Shareholder vpatel@hoaf.com

1700 Pacific Avenue, Suite 2700, Dallas, Texas 75201 | (214) 658-1900 | www.hoaf.com

• Adheres to the highest ethical standards • Possesses an outstanding reputation and more than a quarter century of experience • Employs top-notch, professionally qualified staff • Strives to enhance the appeal and value of your property CMA serves a wide variety of communities including single family, masterplanned communities, condominiums, townhomes, mid-rise, mixed use communities and commercial/retail properties.

Founded in 1983, CMA has grown to be one of the largest locally owned management companies in the Metroplex.

Contact: Jean Sloan (972) 943-2848 or visit us online at: www.cmamanagement.com

AAMC

ACCREDITED ASSOCIATION MANAGEMENT COMPANY

Community. Well Served. ©2018 RTI/Community Management Associates, Inc. All rights reserved.

22 • CONTACT, FALL 2018

23 • CONTACT, FALL 2018

BRING YOUR POND Service that sets the industry standard TO LIFE! since 1991 Not Your Average CPAs Our friendly, personalized service and exceptional support set us apart from the rest.

Shelters

Since 1985 we have been providing condominium and homeowner associations with the following: ▪ Audit Services

▪ Income Tax Preparation

▪ Review Services

▪ Franchise Tax Preparation

▪ Compilations

▪ Annual Vote Counts

▪ Bookkeeping

▪ Consultation

Site Furnishings

Contact us today for a free initial consultation

AFS Certified Biologists Aquatic Weed Control Floating Fountain Sales Fish for Stocking Waterfall Pumps Fountain Repair

MAGNOLIA

FISHERIES

LONE STAR FOUNTAINS

magnoliafisheries.com lonestarfountains.com

972.724.0071

www.timothydevolt.com | OFFICE 972-980-4315 clientsupport@timothydevolt.com 4099 McEwen Road, Suite 130 Farmers Branch, TX 75244

Playgrounds

Safety Surfacing

• • • • •

FREE Site Design Visits FREE Estimates FREE Project Mgmt.

FREE Maint. Training FREE Annual Inspections

800-726-1816 www.playwellgroup.com 24 • CONTACT, FALL 2018

25 • CONTACT, FALL 2018

BRING YOUR POND Service that sets the industry standard TO LIFE! since 1991 Not Your Average CPAs Our friendly, personalized service and exceptional support set us apart from the rest.

Shelters

Since 1985 we have been providing condominium and homeowner associations with the following: ▪ Audit Services

▪ Income Tax Preparation

▪ Review Services

▪ Franchise Tax Preparation

▪ Compilations

▪ Annual Vote Counts

▪ Bookkeeping

▪ Consultation

Site Furnishings

Contact us today for a free initial consultation

AFS Certified Biologists Aquatic Weed Control Floating Fountain Sales Fish for Stocking Waterfall Pumps Fountain Repair

MAGNOLIA

FISHERIES

LONE STAR FOUNTAINS

magnoliafisheries.com lonestarfountains.com

972.724.0071

www.timothydevolt.com | OFFICE 972-980-4315 clientsupport@timothydevolt.com 4099 McEwen Road, Suite 130 Farmers Branch, TX 75244

Playgrounds

Safety Surfacing

• • • • •

FREE Site Design Visits FREE Estimates FREE Project Mgmt.

FREE Maint. Training FREE Annual Inspections

800-726-1816 www.playwellgroup.com 24 • CONTACT, FALL 2018

25 • CONTACT, FALL 2018

Call the Commercial Insurance Specialist Today!

Paul Baker Insurance Agency, Inc. Specializing in insurance for community associations of all sizes throughout Texas for 55 years.

4 Master Policies 4 D&O 4 Commercial Umbrellas 4 Fidelity Bonds 4 24-hour Claims Service 4 CAI Member

4 Personal Lines program home, auto, life, health and umbrella coverages 4 Condo unit owners and renters coverage available 4 Vendor referrals on request

4 Ask about our discounts!

Call (972) 271-9502 today!

Make Sure Your Condo Association Insurance is a Great Fit! 1449 Forest Lane s Garland, Texas 75042 26 • CONTACT, FALL 2018

Office (972) 271-9502

Fax (972) 271-8758

Residence 27 • CONTACT, FALL 2018 (972) 475-8261

Call the Commercial Insurance Specialist Today!

Paul Baker Insurance Agency, Inc. Specializing in insurance for community associations of all sizes throughout Texas for 55 years.

4 Master Policies 4 D&O 4 Commercial Umbrellas 4 Fidelity Bonds 4 24-hour Claims Service 4 CAI Member

4 Personal Lines program home, auto, life, health and umbrella coverages 4 Condo unit owners and renters coverage available 4 Vendor referrals on request

4 Ask about our discounts!

Call (972) 271-9502 today!

Make Sure Your Condo Association Insurance is a Great Fit! 1449 Forest Lane s Garland, Texas 75042 26 • CONTACT, FALL 2018

Office (972) 271-9502

Fax (972) 271-8758

Residence 27 • CONTACT, FALL 2018 (972) 475-8261

TEXAS | COLORADO | MINNESOTA CONTINGENT FEE ARRANGEMENTS |

ADVANCED ATTORNEY CASE COSTS | FREE INITIAL EVALUATION

Benson, Kerrane, Storz & Nelson has been a construction defect industry leader since 1999. The firm’s dynamic team empowers property owners while navigating and overcoming complex construction issues. Please contact us for a free initial evaluation.

281.929.9528 | 1560 E. Southlake Blvd. | Suite 200 | Southlake, TX 76092 | www.ConstructionDefects.law

m-206 Financial Management November 15-16, 2018 Double Tree Campbell Ctr.

coming

soon

LEARN HOW TO BUDGET AND MANAGE YOUR ASSOCIATION’S MONEY. This course gives you the tools to understand and apply the principles of financial management to your community association. You’ll learn the entire budget process, from identifying line items to reconciling accounts to gaining board approval. You’ll also learn how to analyze and report on association finances.

ADVANCE REGISTRATION IS REQUIRED

» Visit www.caionline.org/m206 to register for this course online. Register online four weeks ahead and receive a $25 discount.

OFFICIAL 2018 SPONSORS

Committed to our communities For 30 years, BB&T Association Services has provided solutions specifically designed to meet the needs of property management companies and community associations. You can count on us to be your trusted partner. BBT.com/AssociationServices

 Payment processing  Association loans

 Payments by ACH and online  Coupon books and statements

Association Services Melissa Peters, VP, Relationship Manager 251-340-8747 • MDPeters@BBandT.com

COIT Cleaning & Restoration Sperlonga Data & Analytics Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender.

Loans are subject to credit approval. Only deposit products are FDIC insured. © 2016, Branch Banking and Trust Company. All rights reserved.

28 • CONTACT, FALL 2018

29 • CONTACT, FALL 2018

TEXAS | COLORADO | MINNESOTA CONTINGENT FEE ARRANGEMENTS |

ADVANCED ATTORNEY CASE COSTS | FREE INITIAL EVALUATION

Benson, Kerrane, Storz & Nelson has been a construction defect industry leader since 1999. The firm’s dynamic team empowers property owners while navigating and overcoming complex construction issues. Please contact us for a free initial evaluation.

281.929.9528 | 1560 E. Southlake Blvd. | Suite 200 | Southlake, TX 76092 | www.ConstructionDefects.law

m-206 Financial Management November 15-16, 2018 Double Tree Campbell Ctr.

coming

soon

LEARN HOW TO BUDGET AND MANAGE YOUR ASSOCIATION’S MONEY. This course gives you the tools to understand and apply the principles of financial management to your community association. You’ll learn the entire budget process, from identifying line items to reconciling accounts to gaining board approval. You’ll also learn how to analyze and report on association finances.

ADVANCE REGISTRATION IS REQUIRED

» Visit www.caionline.org/m206 to register for this course online. Register online four weeks ahead and receive a $25 discount.

OFFICIAL 2018 SPONSORS

Committed to our communities For 30 years, BB&T Association Services has provided solutions specifically designed to meet the needs of property management companies and community associations. You can count on us to be your trusted partner. BBT.com/AssociationServices

 Payment processing  Association loans

 Payments by ACH and online  Coupon books and statements

Association Services Melissa Peters, VP, Relationship Manager 251-340-8747 • MDPeters@BBandT.com

COIT Cleaning & Restoration Sperlonga Data & Analytics Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender.

Loans are subject to credit approval. Only deposit products are FDIC insured. © 2016, Branch Banking and Trust Company. All rights reserved.

28 • CONTACT, FALL 2018

29 • CONTACT, FALL 2018

New & Improved!

By Butch DeFillippo, PlaySafe, LLC

I

would like to let you know about some of the new, interesting, and stirring ideas, programs and facilities that I have come across lately.

ASTM F3101-15- Unsupervised Public Use Outdoor Fitness Equipment We are often asked about what standards an agency should use regarding Outdoor Fitness Equipment. Well Good News! The ASTM has completed a new standard for Outdoor Fitness Equipment. Below is the Scope:

1. Scope 1.1 This specification establishes parameters for the design and manufacture of outdoor fitness equipment as defined in 3.1.30.

1.2 It is intended that these fitness products will be used in an unsupervised outdoor setting or environment and will be permanently anchored.

1.2.1 It is the intent of this specification to only specify requirements for outdoor fitness equipment and its installation and not the design of the facility or grounds on which the products are to be installed.

1.3 The specifications set forth in this standard are intended to minimize the likelihood of serious injuries.

1.3.1 The specifications set forth in this standard are for outdoor fitness equipment intended for use in an unsupervised setting by individuals age 13 and older.

For additional information: http://www. astm.org/Standards/F3101.htm

BaseTern The City of Milwaukee has created an interesting approach to dealing with 30 • CONTACT, FALL 2018

storm water management as well as foreclosed properties: BaseTern. The City of Milwaukee is exploring cost effective and innovative approaches for managing storm water to help neighborhoods be more resilient to extreme storm events.

One approach that is being studied is the BaseTern, an underground storm water management or rainwater harvesting structure created from the former basement of an abandoned home that has been slated for demolition. By using this existing basement cavity, the City saves on demolition costs of the old structure and the construction of the new one.

The structure would be underground and covered with turf and possibly urban gardens to fit safely within the neighborhood. The preliminary prototypes can hold as much water as 600 hundred rain barrels!

For more information: http://city.milwaukee. gov/ImageLibrary/Groups/In-the-News/ BaseTernFAQs2.pdf

Civic Crowdfunding Times are hard and it is always hard for agencies to be properly funded. A new technique of fundraising is called Civic Crowdfunding. Civic Crowdfunding is a way of funding a project, program or purchase by raising money through contributions from lots of people; most agencies use the internet.

Wikipedia states: "The crowdfunding model is fueled by three types of actors: the project initiator who proposes the idea and/or project to be funded; individuals or groups who support the idea; and a moderating organization (the "platform") that brings the parties together to launch the idea. In 2013, the crowdfunding industry grew to be over $5.1 billion worldwide."

Many companies can help you to use this type of fundraising.

Green Roofs Life is better when we live with nature.

Unfortunately, many of our cities are still concrete jungles, but things are looking up…and to paraphrase Kermit the Frog: It’s getting easier to be green. Many communities have begun or expanded their Green Roof Programs.

The EPA on its web site states: "Green roof, or rooftop garden, is a vegetative layer grown on a rooftop. Green roofs provide shade and remove heat from the air through evapotranspiration, reducing temperatures of the roof surface and the surrounding air. On hot summer days, the surface temperature of a green roof can be cooler than the air temperature, whereas the surface of a conventional rooftop can be up to 90°F (50°C) warmer."

Green roofs can be installed on a wide range of buildings, from industrial facilities to private residences. They can be as simple as a 2-inch covering of hardy groundcover or as complex as a fully accessible park complete with trees. Green roofs are becoming popular in the United States, with roughly 8.5 million square feet installed or in progress as of June 2008.

Benefits and Costs In addition to mitigating urban heat islands, the benefits of green roofs include: Reduced energy use: Green roofs absorb heat and act as insulators for buildings, reducing energy needed to provide cooling and heating.

Portland, Oregon, has 6 acres (24,300 m2) of green roofs in the city, as of 2007. Many roofs remain candidates to become green roofs.

Reduced air pollution and greenhouse gas emissions: By lowering air conditioning demand, green roofs can decrease the production of associated air pollution and greenhouse gas emissions. Vegetation can also remove air pollutants and greenhouse gas emissions through dry deposition and carbon sequestration and storage.

Improved human health and comfort: Green roofs, by reducing heat transfer through the building roof, can improve indoor comfort and lower heat stress associated with heat waves.

Enhanced storm water management and water quality: Green roofs can reduce and slow storm water runoff in the urban environment; they also filter pollutants from rainfall.

Improved quality of life: Green roofs can provide aesthetic value and habitat for many species.

Estimated costs of installing a green roof start at $10 per square foot for simpler extensive roofing, and $25 per square foot for intensive roofs. Annual maintenance costs for either type of roof may range from $0.75–$1.50 per square foot.

While the initial costs of green roofs are higher than those of conventional materials, building owners can help offset the difference through reduced energy and storm water management costs, and potentially by the longer lifespan of green roofs compared with conventional roofing materials.

Researchers and communities are beginning to perform detailed, full lifecycle analyses to determine the net benefits of green roofs. A University of Michigan study compared the expected costs of conventional roofs with the cost of a 21,000-square-foot (1,950 m2) green roof and all its benefits, such as storm water management and improved public health from the absorption of nitrogen oxides. The green roof would cost $464,000 to install versus $335,000 for a conventional roof in 2006 dollars.

However, over its lifetime, the green roof would save about $200,000. Nearly twothirds of these savings would come from reduced energy needs for the building with the green roof.

The City of Chicago DPD's Sustainable Development Division is responsible for creating and expanding public open space systems and developing policies and programs to advance the sustainability of the City's buildings, businesses and urban form. Long-term initiatives include waterfront access improvements,

the expansion of natural habitats, improvements to the environmental performance of development sites, and the promotion of urban agriculture and other aspects of the local food system.

The City of Chicago's Green Roof dataset and corresponding map provides the location, satellite images, and square footage of existing green roofs within the City of Chicago.

For Additional Information: http://www. cityofchicago.org/city/en/depts/dcd/supp_ info/chicago_green_roofs.html The City of New York explains that: Green roofs have vegetation that absorbs rainwater, provides insulation and combats the heat island effect, where urban environments can have higher temperatures than surrounding areas.

Because a green roof will add substantial weight to a building’s structure, you must hire a Professional Engineer or Registered Architect to perform a structural analysis to determine if the existing roof and its support system can hold the added load without a modification. New York City

offers property tax abatements to property owners that install solar green roofs on their buildings.

For Additional Information: http://www.nyc.gov/html/dob/html/ sustainability/green_roof_faq.shtml We live in exciting times; improvements in our lives are continuous and are occurring at an ever increasing rate. I am glad I could share a few new items with you. If you have any new ideas and would like to share them, please contact me.

PlaySafe and Live Well!

Welcome to PlaySafe, LLC’s informational article. Our hope is that by providing you with detailed information, you will go forward and positively change the world.

If you have questions or comments, or if you would like to share your thoughts, please contact us at www.play-safe.com.

Now PlaySafe and live well!

New & Improved!

By Butch DeFillippo, PlaySafe, LLC

I

would like to let you know about some of the new, interesting, and stirring ideas, programs and facilities that I have come across lately.

ASTM F3101-15- Unsupervised Public Use Outdoor Fitness Equipment We are often asked about what standards an agency should use regarding Outdoor Fitness Equipment. Well Good News! The ASTM has completed a new standard for Outdoor Fitness Equipment. Below is the Scope:

1. Scope 1.1 This specification establishes parameters for the design and manufacture of outdoor fitness equipment as defined in 3.1.30.

1.2 It is intended that these fitness products will be used in an unsupervised outdoor setting or environment and will be permanently anchored.

1.2.1 It is the intent of this specification to only specify requirements for outdoor fitness equipment and its installation and not the design of the facility or grounds on which the products are to be installed.

1.3 The specifications set forth in this standard are intended to minimize the likelihood of serious injuries.

1.3.1 The specifications set forth in this standard are for outdoor fitness equipment intended for use in an unsupervised setting by individuals age 13 and older.

For additional information: http://www. astm.org/Standards/F3101.htm

BaseTern The City of Milwaukee has created an interesting approach to dealing with 30 • CONTACT, FALL 2018

storm water management as well as foreclosed properties: BaseTern. The City of Milwaukee is exploring cost effective and innovative approaches for managing storm water to help neighborhoods be more resilient to extreme storm events.

One approach that is being studied is the BaseTern, an underground storm water management or rainwater harvesting structure created from the former basement of an abandoned home that has been slated for demolition. By using this existing basement cavity, the City saves on demolition costs of the old structure and the construction of the new one.

The structure would be underground and covered with turf and possibly urban gardens to fit safely within the neighborhood. The preliminary prototypes can hold as much water as 600 hundred rain barrels!

For more information: http://city.milwaukee. gov/ImageLibrary/Groups/In-the-News/ BaseTernFAQs2.pdf

Civic Crowdfunding Times are hard and it is always hard for agencies to be properly funded. A new technique of fundraising is called Civic Crowdfunding. Civic Crowdfunding is a way of funding a project, program or purchase by raising money through contributions from lots of people; most agencies use the internet.

Wikipedia states: "The crowdfunding model is fueled by three types of actors: the project initiator who proposes the idea and/or project to be funded; individuals or groups who support the idea; and a moderating organization (the "platform") that brings the parties together to launch the idea. In 2013, the crowdfunding industry grew to be over $5.1 billion worldwide."

Many companies can help you to use this type of fundraising.

Green Roofs Life is better when we live with nature.

Unfortunately, many of our cities are still concrete jungles, but things are looking up…and to paraphrase Kermit the Frog: It’s getting easier to be green. Many communities have begun or expanded their Green Roof Programs.

The EPA on its web site states: "Green roof, or rooftop garden, is a vegetative layer grown on a rooftop. Green roofs provide shade and remove heat from the air through evapotranspiration, reducing temperatures of the roof surface and the surrounding air. On hot summer days, the surface temperature of a green roof can be cooler than the air temperature, whereas the surface of a conventional rooftop can be up to 90°F (50°C) warmer."

Green roofs can be installed on a wide range of buildings, from industrial facilities to private residences. They can be as simple as a 2-inch covering of hardy groundcover or as complex as a fully accessible park complete with trees. Green roofs are becoming popular in the United States, with roughly 8.5 million square feet installed or in progress as of June 2008.

Benefits and Costs In addition to mitigating urban heat islands, the benefits of green roofs include: Reduced energy use: Green roofs absorb heat and act as insulators for buildings, reducing energy needed to provide cooling and heating.

Portland, Oregon, has 6 acres (24,300 m2) of green roofs in the city, as of 2007. Many roofs remain candidates to become green roofs.

Reduced air pollution and greenhouse gas emissions: By lowering air conditioning demand, green roofs can decrease the production of associated air pollution and greenhouse gas emissions. Vegetation can also remove air pollutants and greenhouse gas emissions through dry deposition and carbon sequestration and storage.

Improved human health and comfort: Green roofs, by reducing heat transfer through the building roof, can improve indoor comfort and lower heat stress associated with heat waves.

Enhanced storm water management and water quality: Green roofs can reduce and slow storm water runoff in the urban environment; they also filter pollutants from rainfall.

Improved quality of life: Green roofs can provide aesthetic value and habitat for many species.

Estimated costs of installing a green roof start at $10 per square foot for simpler extensive roofing, and $25 per square foot for intensive roofs. Annual maintenance costs for either type of roof may range from $0.75–$1.50 per square foot.

While the initial costs of green roofs are higher than those of conventional materials, building owners can help offset the difference through reduced energy and storm water management costs, and potentially by the longer lifespan of green roofs compared with conventional roofing materials.

Researchers and communities are beginning to perform detailed, full lifecycle analyses to determine the net benefits of green roofs. A University of Michigan study compared the expected costs of conventional roofs with the cost of a 21,000-square-foot (1,950 m2) green roof and all its benefits, such as storm water management and improved public health from the absorption of nitrogen oxides. The green roof would cost $464,000 to install versus $335,000 for a conventional roof in 2006 dollars.

However, over its lifetime, the green roof would save about $200,000. Nearly twothirds of these savings would come from reduced energy needs for the building with the green roof.

The City of Chicago DPD's Sustainable Development Division is responsible for creating and expanding public open space systems and developing policies and programs to advance the sustainability of the City's buildings, businesses and urban form. Long-term initiatives include waterfront access improvements,

the expansion of natural habitats, improvements to the environmental performance of development sites, and the promotion of urban agriculture and other aspects of the local food system.

The City of Chicago's Green Roof dataset and corresponding map provides the location, satellite images, and square footage of existing green roofs within the City of Chicago.

For Additional Information: http://www. cityofchicago.org/city/en/depts/dcd/supp_ info/chicago_green_roofs.html The City of New York explains that: Green roofs have vegetation that absorbs rainwater, provides insulation and combats the heat island effect, where urban environments can have higher temperatures than surrounding areas.

Because a green roof will add substantial weight to a building’s structure, you must hire a Professional Engineer or Registered Architect to perform a structural analysis to determine if the existing roof and its support system can hold the added load without a modification. New York City

offers property tax abatements to property owners that install solar green roofs on their buildings.

For Additional Information: http://www.nyc.gov/html/dob/html/ sustainability/green_roof_faq.shtml We live in exciting times; improvements in our lives are continuous and are occurring at an ever increasing rate. I am glad I could share a few new items with you. If you have any new ideas and would like to share them, please contact me.

PlaySafe and Live Well!

Welcome to PlaySafe, LLC’s informational article. Our hope is that by providing you with detailed information, you will go forward and positively change the world.

If you have questions or comments, or if you would like to share your thoughts, please contact us at www.play-safe.com.

Now PlaySafe and live well!

Community Fishing Ponds

By Bryan Farquhar, M.S. Aquatic Biology/AFS Certified Fisheries Professional Magnolia Fisheries, Inc.

Learning to fish as a youngster can turn into a lifetime of outdoor fun and relaxation. Fishing is possible all over the state of Texas in public lakes, ponds, and streams as well as many privately owned community ponds. The autumn months are one of the best times of the year to enjoy a day out angling.

The weather is more comfortable and the fish are fueling up for the oncoming winter by consuming as much food as possible.

Therefore, everyone from experienced anglers to children are more likely to have a successful day catching fish this time of year.

Community ponds provide a valuable angling resource, if they permit fishing. Though you must obtain a state fishing license if you are age 17 or older when fishing in public water, a state issued license is not required in privately owned community water. Most of these small ponds already contain bass, bluegill, and catfish which are ready to jump on the hook. If not, ponds can be stocked with fingerling fish that can grow to catchable size within a year. Fish stocking is relatively inexpensive, and if done correctly, will produce a self-sustaining population that should never require restocking. Be sure to note if the community pond allows fishing and abide by their rules. Many are catch-and-release, and some restrict fishing to community residents. Do not fish near fountains to avoid getting fishing line tangled in the pump motor (causing expensive damage).

Choosing the correct fishing tackle can be overwhelming for the inexperienced angler. It can be as simple as a cane pole, hook, weight, and bobber or as complex as a wide assortment of rod and reels and various artificial lures. For community pond fishing, we recommend keeping it simple. The fish are usually hungry and ready to bite a variety of baits. The best fishing gear for young kids is either a cane pole or an easy to use spincast rod and reel. Baitcasting reels should be reserved for the more experienced fishermen.

Channel catfish and sunfish are the most common targets of urban pond fishermen. If going for catfish, we recommend fishing on the bottom with a slip weight placed approximately 8 inches above the hook to keep the bait on the bottom. Catfish hooks range from a variety of circle hooks to small treble hooks.

Catfish can be caught on a wide variety of baits including earthworms, dead shrimp, hot dogs, and various commercial “stink” baits. On the other hand, anglers targeting sunfish should use a “split shot” weight and a small “J” hook suspended 12-16 inches under an easy to see float or bobber. Sunfish are easily tempted by small pieces of earthworms or live crickets threaded onto a tiny hook. More experienced anglers can target largemouth bass. Bass feed aggressively in the fall and are often attracted to anything that moves through the water.

Angling Tips for Beginners • Always keep a safe distance from your fellow fishermen when casting. The last thing you want to do is remove a fish hook from someone who was standing too close. Keeping adequate shoreline space between fishermen also reduces the likelihood of entangled fishing lines.

• If someone is baiting your hook for you, ALWAYS put your pole down first. Trying to thread a worm onto a moving hook is asking for trouble.

• Keep your bait still when fishing for catfish and sunfish.

Constantly moving your bait makes it difficult for the fish to locate the source of the smell and zero in on the bait. This is a tricky task to accomplish with young kids!

• Handle the fish as if they were your pets. Never fling a hooked fish around or drag them across the ground. Also be gentle when removing the hook from the fishes’ mouth. If you are inexperienced, then have someone do it for you.

• Some fish stocked in community ponds are meant to be harvested. Catfish can be carefully placed on a stringer or in a fish basket and taken home for dinner. Small sunfish and largemouth bass can be released back into the pond.

• If fishing with groups of kids, be sure to have someone in the group who is experienced in untangling lines and freeing snagged hooks. These minor obstacles are always part of the process of teaching young children how to fish successfully.

• The number one rule is BE PATIENT! Kids often have short attentions spans and can easily get distracted if the fish aren’t biting immediately. That’s why they call it “fishing” and not “catching”. Patience will be rewarded more times than not. Once they see the first fish flopping on the end of their line, they will be HOOKED! Bryan Farquhar holds a Master of Science degree in Aquatic Biology from Texas State University. He has over 20 years’ experience in solving pond management issues in north Texas.

He is a member of the Texas Aquatic Plant Management Society and is recognized by the American Fisheries Society as a Certified Fisheries Professional.

Contact him at: bryan@magnoliafisheries.com

33 • CONTACT, FALL 20186

Community Fishing Ponds

By Bryan Farquhar, M.S. Aquatic Biology/AFS Certified Fisheries Professional Magnolia Fisheries, Inc.

Learning to fish as a youngster can turn into a lifetime of outdoor fun and relaxation. Fishing is possible all over the state of Texas in public lakes, ponds, and streams as well as many privately owned community ponds. The autumn months are one of the best times of the year to enjoy a day out angling.

The weather is more comfortable and the fish are fueling up for the oncoming winter by consuming as much food as possible.

Therefore, everyone from experienced anglers to children are more likely to have a successful day catching fish this time of year.

Community ponds provide a valuable angling resource, if they permit fishing. Though you must obtain a state fishing license if you are age 17 or older when fishing in public water, a state issued license is not required in privately owned community water. Most of these small ponds already contain bass, bluegill, and catfish which are ready to jump on the hook. If not, ponds can be stocked with fingerling fish that can grow to catchable size within a year. Fish stocking is relatively inexpensive, and if done correctly, will produce a self-sustaining population that should never require restocking. Be sure to note if the community pond allows fishing and abide by their rules. Many are catch-and-release, and some restrict fishing to community residents. Do not fish near fountains to avoid getting fishing line tangled in the pump motor (causing expensive damage).

Choosing the correct fishing tackle can be overwhelming for the inexperienced angler. It can be as simple as a cane pole, hook, weight, and bobber or as complex as a wide assortment of rod and reels and various artificial lures. For community pond fishing, we recommend keeping it simple. The fish are usually hungry and ready to bite a variety of baits. The best fishing gear for young kids is either a cane pole or an easy to use spincast rod and reel. Baitcasting reels should be reserved for the more experienced fishermen.

Channel catfish and sunfish are the most common targets of urban pond fishermen. If going for catfish, we recommend fishing on the bottom with a slip weight placed approximately 8 inches above the hook to keep the bait on the bottom. Catfish hooks range from a variety of circle hooks to small treble hooks.

Catfish can be caught on a wide variety of baits including earthworms, dead shrimp, hot dogs, and various commercial “stink” baits. On the other hand, anglers targeting sunfish should use a “split shot” weight and a small “J” hook suspended 12-16 inches under an easy to see float or bobber. Sunfish are easily tempted by small pieces of earthworms or live crickets threaded onto a tiny hook. More experienced anglers can target largemouth bass. Bass feed aggressively in the fall and are often attracted to anything that moves through the water.

Angling Tips for Beginners • Always keep a safe distance from your fellow fishermen when casting. The last thing you want to do is remove a fish hook from someone who was standing too close. Keeping adequate shoreline space between fishermen also reduces the likelihood of entangled fishing lines.

• If someone is baiting your hook for you, ALWAYS put your pole down first. Trying to thread a worm onto a moving hook is asking for trouble.

• Keep your bait still when fishing for catfish and sunfish.

Constantly moving your bait makes it difficult for the fish to locate the source of the smell and zero in on the bait. This is a tricky task to accomplish with young kids!

• Handle the fish as if they were your pets. Never fling a hooked fish around or drag them across the ground. Also be gentle when removing the hook from the fishes’ mouth. If you are inexperienced, then have someone do it for you.

• Some fish stocked in community ponds are meant to be harvested. Catfish can be carefully placed on a stringer or in a fish basket and taken home for dinner. Small sunfish and largemouth bass can be released back into the pond.

• If fishing with groups of kids, be sure to have someone in the group who is experienced in untangling lines and freeing snagged hooks. These minor obstacles are always part of the process of teaching young children how to fish successfully.

• The number one rule is BE PATIENT! Kids often have short attentions spans and can easily get distracted if the fish aren’t biting immediately. That’s why they call it “fishing” and not “catching”. Patience will be rewarded more times than not. Once they see the first fish flopping on the end of their line, they will be HOOKED! Bryan Farquhar holds a Master of Science degree in Aquatic Biology from Texas State University. He has over 20 years’ experience in solving pond management issues in north Texas.

He is a member of the Texas Aquatic Plant Management Society and is recognized by the American Fisheries Society as a Certified Fisheries Professional.

Contact him at: bryan@magnoliafisheries.com

33 • CONTACT, FALL 20186

Community Management life can be hard

Is Technology Your Friend or Foe?

By Jimmy Orjuela Castle Group As a Board and management company, it is imperative to utilize technology to maximize efficiency and facilitate top notch customer service. In today’s market, there is a variety of software and technology solutions available, making it difficult to choose the most suitable option upfront. As a result, consumers may need to integrate multiple software solutions, which subsequently hinders end user experience.

Implementing and integrating the right technology solutions may prove to be beneficial. There is a software solution available for almost every association process. These processes range from managing the complexities of access control to issuing violation notices and late letters. When making a selection, consumers should be mindful of both the community’s current and future needs. It is imperative that the software selected includes as many features as possible, limiting multiple areas of input. In doing so, this would reduce the amount of time utilized for data entry redundancies and increase the amount of time devoted to ensuring the property is maintained to the highest standards.

Our firm, Castle Group, prides itself in utilizing a proprietary solution that encompasses all processes necessary for standard operation.

Centralizing solutions truly enhances the overall experience of the staff and community.

Technology is a friend…

That’s why AssociationVoice Web sites are easy.

Why do most of the management companies who switch to AssociationVoice stick with us year after year? It’s easy! Our clients know simple to use web sites are the only ones that not only get embraced by their communities, but make their lives easier. From messaging and maintenance, to accounting integration, now you can try AssociationVoice risk free for 90 days. You can see firsthand the easier your website the more they’ll use it, and the easier your life will become.

800.992.4384 | EmailUs@AssociationVoice.com

www.AssociationVoice.com 34 • CONTACT, FALL 2018

35 • CONTACT, FALL 20186

Community Management life can be hard

Is Technology Your Friend or Foe?

By Jimmy Orjuela Castle Group As a Board and management company, it is imperative to utilize technology to maximize efficiency and facilitate top notch customer service. In today’s market, there is a variety of software and technology solutions available, making it difficult to choose the most suitable option upfront. As a result, consumers may need to integrate multiple software solutions, which subsequently hinders end user experience.

Implementing and integrating the right technology solutions may prove to be beneficial. There is a software solution available for almost every association process. These processes range from managing the complexities of access control to issuing violation notices and late letters. When making a selection, consumers should be mindful of both the community’s current and future needs. It is imperative that the software selected includes as many features as possible, limiting multiple areas of input. In doing so, this would reduce the amount of time utilized for data entry redundancies and increase the amount of time devoted to ensuring the property is maintained to the highest standards.

Our firm, Castle Group, prides itself in utilizing a proprietary solution that encompasses all processes necessary for standard operation.

Centralizing solutions truly enhances the overall experience of the staff and community.

Technology is a friend…

That’s why AssociationVoice Web sites are easy.

Why do most of the management companies who switch to AssociationVoice stick with us year after year? It’s easy! Our clients know simple to use web sites are the only ones that not only get embraced by their communities, but make their lives easier. From messaging and maintenance, to accounting integration, now you can try AssociationVoice risk free for 90 days. You can see firsthand the easier your website the more they’ll use it, and the easier your life will become.

800.992.4384 | EmailUs@AssociationVoice.com

www.AssociationVoice.com 34 • CONTACT, FALL 2018

35 • CONTACT, FALL 20186

HOA RENOVATIONS

COMMITTED TO COMMUNITY IMPROVEMENT

Moving Forward without Losing Touch

972.494.1600 GLOBUSMANAGE.COM

By Ron S. Littmann, General Manager The Neil P FirstService Residential

S

he appeared at my door and stood there, waiting. I stood up from behind my desk and motioned her in, extending my arm, palm-up, directing her to the chair opposite my desk. I made my apologies to the caller for the ending of the call before I could devote my full attention to this unfamiliar resident. “Good morning. I’m your new manager,” I offered. “How can I be of assistance?” As she began to talk, I felt the necessity to forego slipping into the comfortable, leather executive’s chair behind my new desk. Instead, I took a seat in the chair next to hers. She was sweet and meek as she began to share her story—her history of the frustration she felt at the hands of the prior Management Firm and the anguish she had felt time and again as technology slid at bobsled speeds down the e-slopes of e-mail at a dizzying pace with disorienting frequency. “No sooner do I grasp one procedure than there is a newer, better, faster, ostensibly easier procedure rolled out.” Her voice trailed off to weak resignation.

In that moment I realized I was being associated with the Monster.

What is the “Monster”? It isn’t technology per se. Like so many other developments, it isn’t the thing that is inherently monstrous; it is, instead, the manner in which it is used. Speaking from my pre-millennial Palaeosaur perch, the monster is, for some, the pace at which technology “betters” our lives. Much like the ills that beset healthcare, we rush toward a future that is increasingly high-tech but also low touch.

Sitting next to that residence owner, I felt the pain of someone whose world has been shaken like a snow globe, only to be shaken again before the technology glitter settles.

When that dear lady left the office that day, tears had formed in her eyes. “Why ever are you crying?” I asked. The weight of the tears gave way to gravity. They rolled down her cheeks as she whispered, “Thank you for talking to me. You’re the first one to really listen to me in years.”

As we consider the virtues of newer, better, faster, easier procedures and processes engineered to better the world, I hope we do not lose track of the “touch” that is also critical to success as service providers…and as human beings.

36 • CONTACT, FALL 2018

37 • CONTACT, FALL 20186

HOA RENOVATIONS

COMMITTED TO COMMUNITY IMPROVEMENT

Moving Forward without Losing Touch

972.494.1600 GLOBUSMANAGE.COM

By Ron S. Littmann, General Manager The Neil P FirstService Residential

S

he appeared at my door and stood there, waiting. I stood up from behind my desk and motioned her in, extending my arm, palm-up, directing her to the chair opposite my desk. I made my apologies to the caller for the ending of the call before I could devote my full attention to this unfamiliar resident. “Good morning. I’m your new manager,” I offered. “How can I be of assistance?” As she began to talk, I felt the necessity to forego slipping into the comfortable, leather executive’s chair behind my new desk. Instead, I took a seat in the chair next to hers. She was sweet and meek as she began to share her story—her history of the frustration she felt at the hands of the prior Management Firm and the anguish she had felt time and again as technology slid at bobsled speeds down the e-slopes of e-mail at a dizzying pace with disorienting frequency. “No sooner do I grasp one procedure than there is a newer, better, faster, ostensibly easier procedure rolled out.” Her voice trailed off to weak resignation.

In that moment I realized I was being associated with the Monster.

What is the “Monster”? It isn’t technology per se. Like so many other developments, it isn’t the thing that is inherently monstrous; it is, instead, the manner in which it is used. Speaking from my pre-millennial Palaeosaur perch, the monster is, for some, the pace at which technology “betters” our lives. Much like the ills that beset healthcare, we rush toward a future that is increasingly high-tech but also low touch.

Sitting next to that residence owner, I felt the pain of someone whose world has been shaken like a snow globe, only to be shaken again before the technology glitter settles.

When that dear lady left the office that day, tears had formed in her eyes. “Why ever are you crying?” I asked. The weight of the tears gave way to gravity. They rolled down her cheeks as she whispered, “Thank you for talking to me. You’re the first one to really listen to me in years.”

As we consider the virtues of newer, better, faster, easier procedures and processes engineered to better the world, I hope we do not lose track of the “touch” that is also critical to success as service providers…and as human beings.

36 • CONTACT, FALL 2018

37 • CONTACT, FALL 20186

Enhance. Preserve.

Increase. Protect.

Greener Pastures is an award winning, full service landscape company with over 20 years of quality service across the country.

Maintenance Division Chemical Application Division Tree Maintenance Division Irrigation Division Construction Division Landscape Design

Get a FREE Quote and Comprehensive Property Consultation Today!

Arizona • California • Nevada • New Mexico •Texas

214.634.0806 GreenerPasturesdfw.com

38 • CONTACT, FALL 2018

39 • CONTACT, FALL 20186

Enhance. Preserve.

Increase. Protect.

Greener Pastures is an award winning, full service landscape company with over 20 years of quality service across the country.

Maintenance Division Chemical Application Division Tree Maintenance Division Irrigation Division Construction Division Landscape Design

Get a FREE Quote and Comprehensive Property Consultation Today!

Arizona • California • Nevada • New Mexico •Texas

214.634.0806 GreenerPasturesdfw.com

38 • CONTACT, FALL 2018

39 • CONTACT, FALL 20186

YOUR PAVEMENT PROBLEMS, SOLVED.

• Asphalt & Concrete • Parking Lots, Sidewalks & Curbs • Asphalt Crack Seal & Seal Coat • Concrete Crack & Joint Seal • Striping, Signage & Bollards • ADA Compliance Trusted CAI Member Since 2002 Free Quotes. Call Now. 972.263.3223

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YOUR PAVEMENT PROBLEMS, SOLVED.

• Asphalt & Concrete • Parking Lots, Sidewalks & Curbs • Asphalt Crack Seal & Seal Coat • Concrete Crack & Joint Seal • Striping, Signage & Bollards • ADA Compliance Trusted CAI Member Since 2002 Free Quotes. Call Now. 972.263.3223

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41 • CONTACT, FALL 20186

No More Quorum Headaches!

Ruth Ingoldsby, CMCA®, EBP Vote HOA Now

While using drones for compliance tours may still be on the horizon, one modern technology is already here in Texas, and has been for years! That technology is electronic or online voting. Yes, it doesn’t sound very exciting, but it is changing the way associations operate (for the good).

Online everything, not just shopping and social media, is our future and with Millennials now the largest group of home buyers (National Association of Realtors) communities need to have a way to get them involved. And it’s not just Millennials voting online, Gen X and Baby Boomers also love being able to forgo the traditional paper ballot route for the convenience of participating via computer, tablet, or smartphone.

“Online voting is an excellent tool to help community associations meet their quorum requirements,” says Mary Arnold, CMCA®, AMS®, National Director of Training and Community Association Management Support at RealManage. “Before the days of online voting, many times my associations would have to hold a 2nd, 3rd or sometimes even a 4th attempt at an annual meeting. Thanks to the advent of online voting, a community association can be confident that quorum will be achieved on the first attempt and their business can be conducted without delay.

A full-service vote management company that specializes in the community association industry takes the stress and worry out of the process, making it as seamless and convenient as possible for homeowners of every generation.”

Some of the many upsides to online voting include: It saves money – no more printed ballots and postage. Printing and postage costs add up quickly when factoring in voting packets that include the instructions, ballot, and candidate profiles. And don’t forget the cost of all those envelopes, especially when you need secret and return envelopes.

It saves time – no more time spent tallying the ballots. More time to spend doing what you need to do; and who doesn’t like more time?

It’s eco-friendly – no more paper being thrown away. Not a single tree is harmed in the electronic voting process – something we can all feel better about.

It’s secure – electronic ballots cannot be lost, misplaced, or even tampered with. Each vote is not only “electronically stamped” with the owner name and email address, but can also include

42 • CONTACT, FALL 2018

the date, time, and IP address. Automatic, computer vote tabulation means no error-prone manual processes.

It provides third-party separation – your vote is overseen by an impartial third-party entity with no ties to the outcome. This provides an extra layer of privacy and security to the vote.

And last, but certainly not least…

Online voting helps make quorum! Email invitations and reminder messages embedded with voting links sent directly to owners, makes voting online so efficient and easy to use (often taking less than two minutes to register and vote) that more owners will take the time to go online to vote than return a paper ballot.

But don’t just take our word for how great online voting is…

David Johnston, MBA, Division President at Spectrum Association Management says, “Online voting helped us through a highly contested Board Director Removal vote in a large subdivision with over 2000 homes. We knew that conducting a manual paper ballot for over 1000 votes would be a practical disaster. It was very important that we secured the vote by a third-party through an electronic platform. Your firm was able to provide a solution.

Now we use online voting across other associations and hope to one day have all annual elections completed electronically.”

Not to sound like Dr. Seuss, but homeowners can vote anytime, anywhere, in a car, in a bar (coffee), or from afar! Busy homeowners are expecting more and more services to be available online, it’s the world we live in and soon online voting in community associations will be the norm. So, in this day when everyone seems to be face down into their phone using online voting to help make your next annual meeting a success just makes sense.

Vote HOA Now is a full-service vote management company that specializes in the community association industry. Ruth Ingoldsby, CMCA®, EBP is a business development and senior voting manager with Vote HOA Now. Along with managing online votes throughout the US, she presents both in-person and online to management companies, committees, and boards. Ruth has a communications degree from the University of Illinois, holds the CMCA designation, and is a CAI Educated Business Partner.

No More Quorum Headaches!

Ruth Ingoldsby, CMCA®, EBP Vote HOA Now

While using drones for compliance tours may still be on the horizon, one modern technology is already here in Texas, and has been for years! That technology is electronic or online voting. Yes, it doesn’t sound very exciting, but it is changing the way associations operate (for the good).

Online everything, not just shopping and social media, is our future and with Millennials now the largest group of home buyers (National Association of Realtors) communities need to have a way to get them involved. And it’s not just Millennials voting online, Gen X and Baby Boomers also love being able to forgo the traditional paper ballot route for the convenience of participating via computer, tablet, or smartphone.

“Online voting is an excellent tool to help community associations meet their quorum requirements,” says Mary Arnold, CMCA®, AMS®, National Director of Training and Community Association Management Support at RealManage. “Before the days of online voting, many times my associations would have to hold a 2nd, 3rd or sometimes even a 4th attempt at an annual meeting. Thanks to the advent of online voting, a community association can be confident that quorum will be achieved on the first attempt and their business can be conducted without delay.

A full-service vote management company that specializes in the community association industry takes the stress and worry out of the process, making it as seamless and convenient as possible for homeowners of every generation.”

Some of the many upsides to online voting include: It saves money – no more printed ballots and postage. Printing and postage costs add up quickly when factoring in voting packets that include the instructions, ballot, and candidate profiles. And don’t forget the cost of all those envelopes, especially when you need secret and return envelopes.

It saves time – no more time spent tallying the ballots. More time to spend doing what you need to do; and who doesn’t like more time?

It’s eco-friendly – no more paper being thrown away. Not a single tree is harmed in the electronic voting process – something we can all feel better about.

It’s secure – electronic ballots cannot be lost, misplaced, or even tampered with. Each vote is not only “electronically stamped” with the owner name and email address, but can also include

42 • CONTACT, FALL 2018

the date, time, and IP address. Automatic, computer vote tabulation means no error-prone manual processes.

It provides third-party separation – your vote is overseen by an impartial third-party entity with no ties to the outcome. This provides an extra layer of privacy and security to the vote.

And last, but certainly not least…

Online voting helps make quorum! Email invitations and reminder messages embedded with voting links sent directly to owners, makes voting online so efficient and easy to use (often taking less than two minutes to register and vote) that more owners will take the time to go online to vote than return a paper ballot.

But don’t just take our word for how great online voting is…

David Johnston, MBA, Division President at Spectrum Association Management says, “Online voting helped us through a highly contested Board Director Removal vote in a large subdivision with over 2000 homes. We knew that conducting a manual paper ballot for over 1000 votes would be a practical disaster. It was very important that we secured the vote by a third-party through an electronic platform. Your firm was able to provide a solution.

Now we use online voting across other associations and hope to one day have all annual elections completed electronically.”

Not to sound like Dr. Seuss, but homeowners can vote anytime, anywhere, in a car, in a bar (coffee), or from afar! Busy homeowners are expecting more and more services to be available online, it’s the world we live in and soon online voting in community associations will be the norm. So, in this day when everyone seems to be face down into their phone using online voting to help make your next annual meeting a success just makes sense.

Vote HOA Now is a full-service vote management company that specializes in the community association industry. Ruth Ingoldsby, CMCA®, EBP is a business development and senior voting manager with Vote HOA Now. Along with managing online votes throughout the US, she presents both in-person and online to management companies, committees, and boards. Ruth has a communications degree from the University of Illinois, holds the CMCA designation, and is a CAI Educated Business Partner.

The Importance of Fertilization

By David Gaona, President TreeNewal, LLC

Homeowners and landscape professionals work extremely hard to create the perfect yard. They carefully select their favorite trees, plants, and shrubs from only the best growers and local nurseries, and they follow that hard work with meticulous planting and watering.

Still, no matter how close to perfect that yard may be, the overall environment is extremely challenging for the plants and trees you’ve selected. Why? Well, just like an aquarium isn’t quite the same for fish as the ocean is, for a tree, nothing beats the natural habit of a forest.

Think about it: raw nutrients surround plants and trees in the forest (leaves, soil, fallen bark, twigs, etc.). All of those nutrients are seemingly in endless supply, and it’s not something that can be duplicated in someone’s front yard or backyard. A key way to combat these inherent deficiencies and give your trees and plants what they need to grow and live for a very long time is to fertilize.

What is fertilization?

When we fertilize our trees, plants, and shrubs – whether they be newly-planted or in a mature state – we replace nutrients (nitrogen, phosphorous, and potassium) they are missing out on by being in our yard rather than in their natural habitat. Fertilizing provides additional benefits, including: • resistance to disease and insects • stronger roots and enhanced root growth • better water absorption • ability to stand up to harsh season conditions (summer, winter) • saving you money in the long run Employing an earnest fertilization schedule is critical to your tree’s overall development and lifespan and should be combined with watering during dry spells, trimming and pruning, and proper mulching. Not doing so can cause irreparable harm to your landscapes and cost you more money in the long run.

Here are a few signs to look for when plants and trees are not being properly fertilized: • • • •

growth at a slower rate than previous seasons dead branches signs of fungus, disease, and insects deformed or discolored leaves

44 • CONTACT, FALL 2018

When is the best time to fertilize?

We recently wrote an article that answered the question of when is the best time of year to plant? Many homeowners ask a similar question about fertilizing – when is the right time of year to do it?

You can fertilize practically any time of year depending on the product, but the general rule of thumb is to fertilize in either late fall or mid-spring. Most plants and trees are dormant during these times, which means they can use some of the nutrients immediately while storing the rest for other times of the year.

Our company specializes in helping healthy and distressed trees, plants & turf flourish by solving issues at the source – the roots. We are both a distributor and professional installer of the patented Mitogrow™ Pellet3IA, an IBA and vitamin B1 pellet that stimulates root development and encourages growth in most species of plants and trees.

The sustained released pellet delivers IBA, a naturally-occurring auxin found in willows and some other species' leaves and seeds, in a nonwater-soluble form to enhance root regeneration over a more extended period. This product has changed the way we go about restoring damaged trees to optimal health. It also maintains the health of existing trees and plants.

Simply put, these pellets are the premier rooting hormone and fertilization program in the country.

At TreeNewal, we believe every landscape is unique. Whether you prefer to fertilize in the fall or spring, we can make a full assessment of your property and determine the strategy that works for your landscape.

TreeNewal has become the go-to landscaper/arborist for builders, developers, and residential homeowners who are looking for someone who is dedicated to their craft and has the resources to develop a landscape project from beginning to end. They put their trust in us because we have proven we are more interested in doing right by the client and their landscapes – year-round.

For more information, visit www.treenewal.com or call (817) 329-8576.

Banking solutions to help your communities thrive Paul Dolfi Director of Sales 678-405-1701 paul.dolfi@unionbank.com

At Union Bank®, we offer customized banking and lending solutions to meet the unique needs of the community association industry. With over 25 years of experience, our specialized HOA team applies their indepth knowledge to help support and grow your business.

Learn how we simplify banking and the financing of your projects at HOAbankservices.com.

Financing subject to credit and collateral approval. Other restrictions may apply.

Terms and conditions subject to change.

©2018 MUFG Union Bank, N.A. All rights reserved. Member FDIC. Union Bank is a registered trademark and brand name of MUFG Union Bank, N.A. unionbank.com

RESERVE STUDIES

Easy Does It To use.

Pretty much everything.

Our remarkably simple reserve study system.

Our advanced reserve studies help you achieve a deeper engagement with your properties and a more effective way to manage them. Both today and tomorrow.

And with total confidence.

For your reserve study proposal, contact Jacque Martin at (800) 221-9882 or visit reserveadvisors.com.

45 • CONTACT, FALL 20186

The Importance of Fertilization

By David Gaona, President TreeNewal, LLC

Homeowners and landscape professionals work extremely hard to create the perfect yard. They carefully select their favorite trees, plants, and shrubs from only the best growers and local nurseries, and they follow that hard work with meticulous planting and watering.

Still, no matter how close to perfect that yard may be, the overall environment is extremely challenging for the plants and trees you’ve selected. Why? Well, just like an aquarium isn’t quite the same for fish as the ocean is, for a tree, nothing beats the natural habit of a forest.

Think about it: raw nutrients surround plants and trees in the forest (leaves, soil, fallen bark, twigs, etc.). All of those nutrients are seemingly in endless supply, and it’s not something that can be duplicated in someone’s front yard or backyard. A key way to combat these inherent deficiencies and give your trees and plants what they need to grow and live for a very long time is to fertilize.

What is fertilization?

When we fertilize our trees, plants, and shrubs – whether they be newly-planted or in a mature state – we replace nutrients (nitrogen, phosphorous, and potassium) they are missing out on by being in our yard rather than in their natural habitat. Fertilizing provides additional benefits, including: • resistance to disease and insects • stronger roots and enhanced root growth • better water absorption • ability to stand up to harsh season conditions (summer, winter) • saving you money in the long run Employing an earnest fertilization schedule is critical to your tree’s overall development and lifespan and should be combined with watering during dry spells, trimming and pruning, and proper mulching. Not doing so can cause irreparable harm to your landscapes and cost you more money in the long run.

Here are a few signs to look for when plants and trees are not being properly fertilized: • • • •

growth at a slower rate than previous seasons dead branches signs of fungus, disease, and insects deformed or discolored leaves

44 • CONTACT, FALL 2018

When is the best time to fertilize?

We recently wrote an article that answered the question of when is the best time of year to plant? Many homeowners ask a similar question about fertilizing – when is the right time of year to do it?

You can fertilize practically any time of year depending on the product, but the general rule of thumb is to fertilize in either late fall or mid-spring. Most plants and trees are dormant during these times, which means they can use some of the nutrients immediately while storing the rest for other times of the year.

Our company specializes in helping healthy and distressed trees, plants & turf flourish by solving issues at the source – the roots. We are both a distributor and professional installer of the patented Mitogrow™ Pellet3IA, an IBA and vitamin B1 pellet that stimulates root development and encourages growth in most species of plants and trees.

The sustained released pellet delivers IBA, a naturally-occurring auxin found in willows and some other species' leaves and seeds, in a nonwater-soluble form to enhance root regeneration over a more extended period. This product has changed the way we go about restoring damaged trees to optimal health. It also maintains the health of existing trees and plants.

Simply put, these pellets are the premier rooting hormone and fertilization program in the country.

At TreeNewal, we believe every landscape is unique. Whether you prefer to fertilize in the fall or spring, we can make a full assessment of your property and determine the strategy that works for your landscape.

TreeNewal has become the go-to landscaper/arborist for builders, developers, and residential homeowners who are looking for someone who is dedicated to their craft and has the resources to develop a landscape project from beginning to end. They put their trust in us because we have proven we are more interested in doing right by the client and their landscapes – year-round.

For more information, visit www.treenewal.com or call (817) 329-8576.

Banking solutions to help your communities thrive Paul Dolfi Director of Sales 678-405-1701 paul.dolfi@unionbank.com

At Union Bank®, we offer customized banking and lending solutions to meet the unique needs of the community association industry. With over 25 years of experience, our specialized HOA team applies their indepth knowledge to help support and grow your business.

Learn how we simplify banking and the financing of your projects at HOAbankservices.com.

Financing subject to credit and collateral approval. Other restrictions may apply.

Terms and conditions subject to change.

©2018 MUFG Union Bank, N.A. All rights reserved. Member FDIC. Union Bank is a registered trademark and brand name of MUFG Union Bank, N.A. unionbank.com

RESERVE STUDIES

Easy Does It To use.

Pretty much everything.

Our remarkably simple reserve study system.

Our advanced reserve studies help you achieve a deeper engagement with your properties and a more effective way to manage them. Both today and tomorrow.

And with total confidence.

For your reserve study proposal, contact Jacque Martin at (800) 221-9882 or visit reserveadvisors.com.

45 • CONTACT, FALL 20186

Upcoming Events 2018 November Members Luncheon - Legal Update November 14, 2018 11:30 AM - 1:30 PM Brookhaven Country Club 3333 Golfing Green Drive Farmers Branch, TX 75234 Our most anticipated, and well-attended luncheon of the year!

M-206: Financial Management November 15, 2018 8:00 AM to November 16, 2018 5:00 PM DoubleTree by Hilton | Dallas Campbell Centre 8250 North Central Expressway Dallas, TX 75206 Learn how to best manage your association’s money.

2018 Diva’s Challenge November 15, 2018 2:00 PM - 6:00 PM Corky’s Gaming Bistro 3520 Grapevine Mills Blvd Grapevine, TX 76051 Venue website

There is help for your homeowners association!

2018 December Members Luncheon (& Toy Drive!)

December 12, 2018 11:30 AM - 1:00 PM Brookhaven Country Club 3333 Golfing Green Drive Farmers Branch, TX 75234 Crucial Conversations, with Ilayne Geller - Create Open Dialogue and Resolve Disagreement

2019 January Members Luncheon & Annual Meeting January 09, 2019 11:30 AM - 1:00 PM Brookhaven Country Club 3333 Golfing Green Drive Farmers Branch, TX 75234

46 • CONTACT, FALL 2018

The Dallas/Ft. Worth Chapter of the Community Associations Institute (CAI) has partnered with the other Texas chapters of CAI to launch the free HOA Hotline - a resource for homeowners and board members owning homes/units in condominium, townhome and subdivision community associations and have questions about the operations of their association.

The Hotline is staffed with local non-attorney experts knowledgeable in community association best practices. Please contact the hotline by filling out the form at www.dfwcai.org/hoa_hotline. If you prefer a response by phone, calls will only be made during normal business hours.

We urge homeowners to take advantage of this FREE resource. After all, isn’t it better to resolve issues quickly and reasonably now before they get out of hand later?

**Please note, the HOA Hotline panel, as well as CAI Staff will NOT give out legal advice. If seeking legal help, please contact the appropriate attorney, or legal service. LegalLine is an anonymous, free legal service, provided by the Dallas Bar Association. It is held on the second and third Wednesday of every month, from 5:30pm - 7:30pm. To reach a volunteer attorney call (214)220-7476. This program is by telephone only. There are Spanish-speaking attorneys when available.

Also, for a listing of some helpful CAI member attorneys skilled in HOA law, please visit www.dfwcai.org/attorneys.

47 • CONTACT, FALL 20186

Upcoming Events 2018 November Members Luncheon - Legal Update November 14, 2018 11:30 AM - 1:30 PM Brookhaven Country Club 3333 Golfing Green Drive Farmers Branch, TX 75234 Our most anticipated, and well-attended luncheon of the year!

M-206: Financial Management November 15, 2018 8:00 AM to November 16, 2018 5:00 PM DoubleTree by Hilton | Dallas Campbell Centre 8250 North Central Expressway Dallas, TX 75206 Learn how to best manage your association’s money.

2018 Diva’s Challenge November 15, 2018 2:00 PM - 6:00 PM Corky’s Gaming Bistro 3520 Grapevine Mills Blvd Grapevine, TX 76051 Venue website

There is help for your homeowners association!

2018 December Members Luncheon (& Toy Drive!)

December 12, 2018 11:30 AM - 1:00 PM Brookhaven Country Club 3333 Golfing Green Drive Farmers Branch, TX 75234 Crucial Conversations, with Ilayne Geller - Create Open Dialogue and Resolve Disagreement

2019 January Members Luncheon & Annual Meeting January 09, 2019 11:30 AM - 1:00 PM Brookhaven Country Club 3333 Golfing Green Drive Farmers Branch, TX 75234

46 • CONTACT, FALL 2018

The Dallas/Ft. Worth Chapter of the Community Associations Institute (CAI) has partnered with the other Texas chapters of CAI to launch the free HOA Hotline - a resource for homeowners and board members owning homes/units in condominium, townhome and subdivision community associations and have questions about the operations of their association.

The Hotline is staffed with local non-attorney experts knowledgeable in community association best practices. Please contact the hotline by filling out the form at www.dfwcai.org/hoa_hotline. If you prefer a response by phone, calls will only be made during normal business hours.

We urge homeowners to take advantage of this FREE resource. After all, isn’t it better to resolve issues quickly and reasonably now before they get out of hand later?

**Please note, the HOA Hotline panel, as well as CAI Staff will NOT give out legal advice. If seeking legal help, please contact the appropriate attorney, or legal service. LegalLine is an anonymous, free legal service, provided by the Dallas Bar Association. It is held on the second and third Wednesday of every month, from 5:30pm - 7:30pm. To reach a volunteer attorney call (214)220-7476. This program is by telephone only. There are Spanish-speaking attorneys when available.

Also, for a listing of some helpful CAI member attorneys skilled in HOA law, please visit www.dfwcai.org/attorneys.

47 • CONTACT, FALL 20186

Magazine How Do I Submit An ArƟcle?

The DFW Chapter welcomes ar�cles! If you have an ar�cle that you believe would be important to our membership, you can send it directly to the DFW Chapter by e-mailing office@dfwcai.org.

McKenzie Rhody congratulates Tom DeVine for being selected by his peers to be included in the list of 2018 Best Lawyers in America. Tom’s inclusion on this list confirms what McKenzie Rhody already knows: Tom is recognized by his peers as exemplifying the highest standards of professionalism, skill, and experience in construction law. Congratulations Tom on this prestigious distinction!

Kathleen Kilanowski Named Managing Attorney at Cagle Carpenter Hazlewood in Dallas. She’ll spearhead growth in the Dallas market with the strength and experience of 50 attorneys nationwide.

Ms. Kilanowski is one of a few Dallas attorneys with deep knowledge of mortgage, homeowners’ association, and condominium association foreclosures.

Ar�cles can range anywhere from 700 words to several thousand words. We prefer that they be submi�ed in Word format. If you have pictures that accompany the ar�cle, please send them as a�achments instead of inside the body of the ar�cle.

Ar�cles should be informa�ve in nature. You are welcome to provide a brief bio about the speaker, your company or community, along with contact informa�on for inclusion at the end of the ar�cle.

Ar�cles and adver�sements are accepted un�l the middle of the month prior to publica�on. Contact is produced every quarter, in March, June, September, and December, so we would need your ar�cle or adver�sement no later than February 15, May 15, August 15, and November 15 to ensure inclusion in the upcoming magazine.

Contact is mailed to over 500+ ac�ve members each quarter.

How Do I AdverƟse?

Ms. Kilanowski is a member of the Dallas Bar Association and currently serves as an officer of the Dallas Bar Association's Real Property Law Section. She is a member of the Dallas Bar Association’s Inaugural Class of DBA WE LEAD: Women Empowered to Lead in the Legal Profession. She graduated from the Dallas Association of Young Lawyers’ Leadership Class, is a Fellow of the DAYL Foundation, and a former member of the Dallas Bar Association’s prestigious Vision 2020 Committee.

Size

Dimensions

1/8th Page 1/4 Page 1/2 Page

3.625w x 2.325h 3.625w x 4.875h (vert.) 3.625w x 9.875h or (horiz.) 7.5w x 4.875h 7.5w x 10h

Full Page SBB Management Company, AAMC announces that Vanessa Burch, CMCA. AMS, PCAM has been named Director of OnSite Operations. Ms. Burch has been with SBB for over 12 years, most recently as a Senior Community Manager.

Inside Front Cover 7.5w x 10h (4 Available) Inside Back Cover 7.5w x 10h (4 Available) Outside Back Cover 7.5w x 6h (4 Available)

SBB Management Company, AAMC announces that Pam Cartwright has been named Director of Corporate Accounting. Ms. Cartwright has long been a Senior Accounting Representative and has been employed by SBB for over 16 years.

SBB Management Company, AAMC congratulations Cindy Martin, CMCA, AMS, PCAM on achieving her PCAM designation this summer. Ms. Martin has been a Community Manager with SBB for 2 1/2 years.

Rates (per issue) Members Non-Members $100 $125 $175 $250 $250 $325 $375

$475

$425 $425 $500

N/A N/A N/A

Buy Two or Three Issues & Receive a 5% Discount!

Buy All Four Issues & Receive a 10% Discount!!!

PosiƟoning of adverƟsing is at the sole discreƟon of the Editor. Preferred posiƟons may be available—inquire for availability and price. CancellaƟons or changes of orders are not accepted aŌer the closing date. If proofs are not furnished, reproducƟons and registraƟon quality is at the adverƟser’s risk. AdverƟser and adverƟsing agency assumes liability for all content including text representaƟon and illustraƟons of adverƟsements printed and also assumes responsibility for any claims arising there from made against the publisher. The publisher reserves the right to reject any adverƟsing contract or inserƟon for any reason.

5

49 • CONTACT, FALL 20186

Magazine How Do I Submit An ArƟcle?

The DFW Chapter welcomes ar�cles! If you have an ar�cle that you believe would be important to our membership, you can send it directly to the DFW Chapter by e-mailing office@dfwcai.org.

McKenzie Rhody congratulates Tom DeVine for being selected by his peers to be included in the list of 2018 Best Lawyers in America. Tom’s inclusion on this list confirms what McKenzie Rhody already knows: Tom is recognized by his peers as exemplifying the highest standards of professionalism, skill, and experience in construction law. Congratulations Tom on this prestigious distinction!

Kathleen Kilanowski Named Managing Attorney at Cagle Carpenter Hazlewood in Dallas. She’ll spearhead growth in the Dallas market with the strength and experience of 50 attorneys nationwide.

Ms. Kilanowski is one of a few Dallas attorneys with deep knowledge of mortgage, homeowners’ association, and condominium association foreclosures.

Ar�cles can range anywhere from 700 words to several thousand words. We prefer that they be submi�ed in Word format. If you have pictures that accompany the ar�cle, please send them as a�achments instead of inside the body of the ar�cle.

Ar�cles should be informa�ve in nature. You are welcome to provide a brief bio about the speaker, your company or community, along with contact informa�on for inclusion at the end of the ar�cle.

Ar�cles and adver�sements are accepted un�l the middle of the month prior to publica�on. Contact is produced every quarter, in March, June, September, and December, so we would need your ar�cle or adver�sement no later than February 15, May 15, August 15, and November 15 to ensure inclusion in the upcoming magazine.

Contact is mailed to over 500+ ac�ve members each quarter.

How Do I AdverƟse?

Ms. Kilanowski is a member of the Dallas Bar Association and currently serves as an officer of the Dallas Bar Association's Real Property Law Section. She is a member of the Dallas Bar Association’s Inaugural Class of DBA WE LEAD: Women Empowered to Lead in the Legal Profession. She graduated from the Dallas Association of Young Lawyers’ Leadership Class, is a Fellow of the DAYL Foundation, and a former member of the Dallas Bar Association’s prestigious Vision 2020 Committee.

Size

Dimensions

1/8th Page 1/4 Page 1/2 Page

3.625w x 2.325h 3.625w x 4.875h (vert.) 3.625w x 9.875h or (horiz.) 7.5w x 4.875h 7.5w x 10h

Full Page SBB Management Company, AAMC announces that Vanessa Burch, CMCA. AMS, PCAM has been named Director of OnSite Operations. Ms. Burch has been with SBB for over 12 years, most recently as a Senior Community Manager.

Inside Front Cover 7.5w x 10h (4 Available) Inside Back Cover 7.5w x 10h (4 Available) Outside Back Cover 7.5w x 6h (4 Available)

SBB Management Company, AAMC announces that Pam Cartwright has been named Director of Corporate Accounting. Ms. Cartwright has long been a Senior Accounting Representative and has been employed by SBB for over 16 years.

SBB Management Company, AAMC congratulations Cindy Martin, CMCA, AMS, PCAM on achieving her PCAM designation this summer. Ms. Martin has been a Community Manager with SBB for 2 1/2 years.

Rates (per issue) Members Non-Members $100 $125 $175 $250 $250 $325 $375

$475

$425 $425 $500

N/A N/A N/A

Buy Two or Three Issues & Receive a 5% Discount!

Buy All Four Issues & Receive a 10% Discount!!!

PosiƟoning of adverƟsing is at the sole discreƟon of the Editor. Preferred posiƟons may be available—inquire for availability and price. CancellaƟons or changes of orders are not accepted aŌer the closing date. If proofs are not furnished, reproducƟons and registraƟon quality is at the adverƟser’s risk. AdverƟser and adverƟsing agency assumes liability for all content including text representaƟon and illustraƟons of adverƟsements printed and also assumes responsibility for any claims arising there from made against the publisher. The publisher reserves the right to reject any adverƟsing contract or inserƟon for any reason.

5

49 • CONTACT, FALL 20186

MEMBERSHIP

REPORT

MEMBERSHIP

REPORT

New DFW CAI Members Brenda B Hawkins Management Company Texas Hawkize Property Managment (806)855-2091 BrendaB@HawkizeMgmt.com Deena M Still Manager Membership Neighborhood Management, Inc. (972)359-1548 dstill@nmitx.com Jacqueline Wells Manager Membership Neighborhood Management, Inc. (972)359-1548 jwells@nmitx.com Jean A Schweers Volunteer Leader (903)715-8760 jeanschweers@yahoo.com Kevin Brown Business Partners Avanta Risk Management, LLC (214)663-6040 kevin.brown@avantarisk.com Miss Chelsea Elizabeth Stevens Manager Membership Vision Communities Management, Inc. (214)771-1322 cstevens@vcmtexas.com Miss Rachel R Gatlin, CMCA, AMS Manager Membership Goddard Management, LLC. (972)920-5474 rggoddard@att.net Mr. Alfred Douglas Wiles Management Company Somerset Association Management (214)239-3032 al.wiles@associa.us Mr. Brock Wright Manager Membership CCMC (972)869-1430 bwright@ccmcnet.com Mr. Chris Harrison, PCAM Chapter MGMT Goodwin Management, Inc. (936)679-7692 chris.harrison@goodwintx.com Mr. Chris Panayiotou Volunteer Leader Willow Falls Homeowners Association, Inc. (972)783-0168 bnorman@cmamanagement.com Mr. Curl Klinke Volunteer Leader Positano Condominium Association, Inc. (214)724-8133 ckpositano@gmail.com Mr. Daniel Bradford Business Partners 50 • CONTACT, FALL 2018

Poolwerx USA (480)938-3664 dan.bradford@poolwerx.com Mr. Dick Brozek Volunteer Leader Pecan Plantation Owners Association (817)573-2641 Mr. Ellis Little Business Partners Masix Construction (214)274-7505 ellis@masixconstruction.com Mr. Jerry Duvall Volunteer Leader Positano Condominium Association, Inc. (903)815-1351 jerryduvall44@gmail.com Mr. Jimmy Orjuela Chapter MGMT Castle Group (214)536-7069 jorjuela@castlegroup.com Mr. John R. Stalsworth, Jr. Business Partners Dryman Construction Group (469)974-1004 Jstalsworth@drymanconstruction.com Mr. Jordan Randall Low Manager Membership Community Management Group (214)755-7262 jordanrlow@gmail.com Mr. Louis John Fontenot Manager Membership 4CSONS Group, LLC DBA 4Sight Property Management (214)620-3522 Louis@4sightpm.com Mr. Nik Clark Chapter BP Superior Reserve Engineering & Consulting (888)688-4560 nik@superiorreserve.com Mr. Randy Pickle Business Partners Pickle Roofing Solutions (972)954-7186 sandra@pickleroofing.com Mr. Ron Liddell Volunteer Leader Pecan Plantation Owners Association (817)573-2641 ronliddell@gmail.com Mr. Steve Judge Volunteer Leader Positano Condominium Association, Inc. s.d.judge@hotmail.com Mr. Tim Hahn Volunteer Leader Positano Condominium Association, Inc. (469)968-7838

tim@timandtenisa.com Mr. Todd Hammer Volunteer Leader Positano Condominium Association, Inc. (214)422-1562 todd.hammer.positano.tx@gmail.com Mrs. Donna Cotter Volunteer Leader The Highlands Homeowners Association (214)803-5300 cotterstimson@sbcglobal.net

New DFW CAI Members Ms. Martha Dunn Chapter BP Washington Federal Bank (972)419-4152 martha.dunn@wafd.com Ms. Mary Ann Kraft Volunteer Leader Willow Falls Homeowners Association, Inc.

Mrs. Donna Rumfelt Volunteer Leader Robson Ranch Villas No.1 (214)213-5154 dlrumfelt@yahoo.com

Ms. Mary Fabian Volunteer Leader Robson Ranch Villas No.1 (918)519-5700 maryfabian@sbcglobal.net

Mrs. Michelle Morrison Volunteer Leader Positano Condominium Association, Inc. (320)291-9169 pmmemorrison@gmail.com

Ms. Meredith Barnett Manager Membership (214)705-1615 meredithbarnett1@hotmail.com

Mrs. Sarah Christine Spawn Manager Membership (469)631-5817 sarahspawn11@gmail.com Mrs. Tara Tate Manager Membership (970)481-5048 tarajot8@hotmail.com Ms. Christal David Volunteer Leader Pecan Plantation Owners Association (817)573-2641 Ms. Crisandra Lee Volunteer Leader Willow Falls Homeowners Association, Inc. (972)783-0168 bnorman@cmamanagement.com Ms. Dani Medlin Manager Membership PMG North-Dallas (214)368-4030 dMedlin@principal-mgmt.com Ms. Danielle Whitaker Chapter NATL EmpireWorks - Reconstruction and Painting (847)877-1197 dwhitaker@empireworks.com Ms. Darlene Smyth Volunteer Leader Pecan Plantation Owners Association (817)573-2641 Ms. Janis Everhart Volunteer Leader Willow Falls Homeowners Association, Inc. Ms. Kim Tillinghast Volunteer Leader Positano Condominium Association, Inc. (949)433-6468 kimtillinghast@hotmail.com

Ms. Michelle Rodenbach Manager Membership Neighborhood Management, Inc. (972)359-1548 (164) mrodenbach@nmitx.com Ms. Nichole Ward Manager Membership Associa (214)272-4136 nward@smithmgmt.com Ms. Prudence Lidbury Volunteer Leader Positano Condominium Association, Inc. prulidbury.positano.tx@gmail.com Ms. Sheri Hawkins Manager Membership Neighborhood Management, Inc. (972)359-1548 (153) shawkins@nmitx.com Ms. Tiffany Barton, CMCA, AMS, PCAM Manager Membership B&B Construction Management Group, LLC (214)548-9569 tiffany.c.barton12@gmail.com Ro Branham Manager Membership Neighborhood Management, Inc. (972)814-0066 rbranham@nmitx.com William Brehmer Business Partners DFW Painting, LLC (972)633-2592 bill@paintamerica.com

Renewed Members Dr. Jim F. Reed Mr. Alan Ruth, RS Mr. Bob Cote’ Mr. Brad Marshall Mr. Brian Schoolcraft Mr. Bruce Crawford, AMS, PCAM Mr. Cannon J Wood, CMCA Mr. Carey Clayton Mr. Charles H. Johnson Mr. Charles Heineman Mr. Charles R. Foster, CMCA, AMS Mr. Chuck (Chuck) Lundin Mr. Craig Curtis, CMCA Mr. Dan Estep, CMCA Mr. Dean A. Riddle, Esq. Mr. Derek Jay Adam, CMCA Mr. Donald Mims Mr. Douglas Greene Mr. Dustin Armstrong Mr. Ethan McKee Mr. Fred Shapiro, PCAM Mr. Gregory Randall Schmaltz, CMCA, AMS, PCAM Mr. Jake Southall Mr. James L. Hitt, CMCA Mr. James Sowder Mr. James Thomas Gordon, CMCA, AMS Mr. Jamie Don Coker, CMCA, AMS Mr. Jeff Bechler Mr. Jeremy Clark, AMS, PCAM Mr. Jeremy Foster Mr. Jim Root Mr. Joe Hartman Mr. John Carona, CMCA, PCAM Mr. John Tarlton, CMCA, AMS Mr. Larry Hughston Mr. Mark Norton, AMS, PCAM Mr. Mark Southall, AMS, PCAM Mr. Michael John Walker, CMCA Mr. Richard B. Smith Mr. Richard Hare Mr. Richard Lack Mr. Rick Abair, CMCA, AMS Mr. Robert Ikard, Jr., CMCA Mr. Robert Q. Cano Mr. Robert Ty Taylor Mr. Roger Eades Mr. Sam Timothy Mr. Scott North Mr. Steve Tharp Mr. Timothy McConville, CMCA, AMS, PCAM Mr. Todd Gschwend, CMCA, AMS Mr. Tony Trevino Mr. Victor W. Bosnich, CMCA, AMS, PCAM Mr. Vince Sprinkle Mr. William C. DeVane, CMCA, AMS, PCAM Mr. William F. Hession, CMCA, AMS, PCAM Mr. William Rinker Mrs. Angela Nichole Rice, CMCA, AMS Mrs. Beverly Gatti West Mrs. Judith M. Phares, CMCA, PCAM Mrs. Katie Kim Mrs. Kimberli Smith Nail Mrs. Lori A Jones, CMCA, AMS Mrs. Michelle Alvarez Mrs. Pamela Andersen-Balash, CMCA Mrs. Sonya Elaine Mokry, CMCA, AMS Mrs. Thelma Marie Terrell, CMCA, PCAM Ms. Amy Tores, CMCA, AMS, PCAM Ms. Ava Fryer Ms. Chelsea Chambo, CMCA, AMS 51 • CONTACT, FALL 20186

MEMBERSHIP

REPORT

MEMBERSHIP

REPORT

New DFW CAI Members Brenda B Hawkins Management Company Texas Hawkize Property Managment (806)855-2091 BrendaB@HawkizeMgmt.com Deena M Still Manager Membership Neighborhood Management, Inc. (972)359-1548 dstill@nmitx.com Jacqueline Wells Manager Membership Neighborhood Management, Inc. (972)359-1548 jwells@nmitx.com Jean A Schweers Volunteer Leader (903)715-8760 jeanschweers@yahoo.com Kevin Brown Business Partners Avanta Risk Management, LLC (214)663-6040 kevin.brown@avantarisk.com Miss Chelsea Elizabeth Stevens Manager Membership Vision Communities Management, Inc. (214)771-1322 cstevens@vcmtexas.com Miss Rachel R Gatlin, CMCA, AMS Manager Membership Goddard Management, LLC. (972)920-5474 rggoddard@att.net Mr. Alfred Douglas Wiles Management Company Somerset Association Management (214)239-3032 al.wiles@associa.us Mr. Brock Wright Manager Membership CCMC (972)869-1430 bwright@ccmcnet.com Mr. Chris Harrison, PCAM Chapter MGMT Goodwin Management, Inc. (936)679-7692 chris.harrison@goodwintx.com Mr. Chris Panayiotou Volunteer Leader Willow Falls Homeowners Association, Inc. (972)783-0168 bnorman@cmamanagement.com Mr. Curl Klinke Volunteer Leader Positano Condominium Association, Inc. (214)724-8133 ckpositano@gmail.com Mr. Daniel Bradford Business Partners 50 • CONTACT, FALL 2018

Poolwerx USA (480)938-3664 dan.bradford@poolwerx.com Mr. Dick Brozek Volunteer Leader Pecan Plantation Owners Association (817)573-2641 Mr. Ellis Little Business Partners Masix Construction (214)274-7505 ellis@masixconstruction.com Mr. Jerry Duvall Volunteer Leader Positano Condominium Association, Inc. (903)815-1351 jerryduvall44@gmail.com Mr. Jimmy Orjuela Chapter MGMT Castle Group (214)536-7069 jorjuela@castlegroup.com Mr. John R. Stalsworth, Jr. Business Partners Dryman Construction Group (469)974-1004 Jstalsworth@drymanconstruction.com Mr. Jordan Randall Low Manager Membership Community Management Group (214)755-7262 jordanrlow@gmail.com Mr. Louis John Fontenot Manager Membership 4CSONS Group, LLC DBA 4Sight Property Management (214)620-3522 Louis@4sightpm.com Mr. Nik Clark Chapter BP Superior Reserve Engineering & Consulting (888)688-4560 nik@superiorreserve.com Mr. Randy Pickle Business Partners Pickle Roofing Solutions (972)954-7186 sandra@pickleroofing.com Mr. Ron Liddell Volunteer Leader Pecan Plantation Owners Association (817)573-2641 ronliddell@gmail.com Mr. Steve Judge Volunteer Leader Positano Condominium Association, Inc. s.d.judge@hotmail.com Mr. Tim Hahn Volunteer Leader Positano Condominium Association, Inc. (469)968-7838

tim@timandtenisa.com Mr. Todd Hammer Volunteer Leader Positano Condominium Association, Inc. (214)422-1562 todd.hammer.positano.tx@gmail.com Mrs. Donna Cotter Volunteer Leader The Highlands Homeowners Association (214)803-5300 cotterstimson@sbcglobal.net

New DFW CAI Members Ms. Martha Dunn Chapter BP Washington Federal Bank (972)419-4152 martha.dunn@wafd.com Ms. Mary Ann Kraft Volunteer Leader Willow Falls Homeowners Association, Inc.

Mrs. Donna Rumfelt Volunteer Leader Robson Ranch Villas No.1 (214)213-5154 dlrumfelt@yahoo.com

Ms. Mary Fabian Volunteer Leader Robson Ranch Villas No.1 (918)519-5700 maryfabian@sbcglobal.net

Mrs. Michelle Morrison Volunteer Leader Positano Condominium Association, Inc. (320)291-9169 pmmemorrison@gmail.com

Ms. Meredith Barnett Manager Membership (214)705-1615 meredithbarnett1@hotmail.com

Mrs. Sarah Christine Spawn Manager Membership (469)631-5817 sarahspawn11@gmail.com Mrs. Tara Tate Manager Membership (970)481-5048 tarajot8@hotmail.com Ms. Christal David Volunteer Leader Pecan Plantation Owners Association (817)573-2641 Ms. Crisandra Lee Volunteer Leader Willow Falls Homeowners Association, Inc. (972)783-0168 bnorman@cmamanagement.com Ms. Dani Medlin Manager Membership PMG North-Dallas (214)368-4030 dMedlin@principal-mgmt.com Ms. Danielle Whitaker Chapter NATL EmpireWorks - Reconstruction and Painting (847)877-1197 dwhitaker@empireworks.com Ms. Darlene Smyth Volunteer Leader Pecan Plantation Owners Association (817)573-2641 Ms. Janis Everhart Volunteer Leader Willow Falls Homeowners Association, Inc. Ms. Kim Tillinghast Volunteer Leader Positano Condominium Association, Inc. (949)433-6468 kimtillinghast@hotmail.com

Ms. Michelle Rodenbach Manager Membership Neighborhood Management, Inc. (972)359-1548 (164) mrodenbach@nmitx.com Ms. Nichole Ward Manager Membership Associa (214)272-4136 nward@smithmgmt.com Ms. Prudence Lidbury Volunteer Leader Positano Condominium Association, Inc. prulidbury.positano.tx@gmail.com Ms. Sheri Hawkins Manager Membership Neighborhood Management, Inc. (972)359-1548 (153) shawkins@nmitx.com Ms. Tiffany Barton, CMCA, AMS, PCAM Manager Membership B&B Construction Management Group, LLC (214)548-9569 tiffany.c.barton12@gmail.com Ro Branham Manager Membership Neighborhood Management, Inc. (972)814-0066 rbranham@nmitx.com William Brehmer Business Partners DFW Painting, LLC (972)633-2592 bill@paintamerica.com

Renewed Members Dr. Jim F. Reed Mr. Alan Ruth, RS Mr. Bob Cote’ Mr. Brad Marshall Mr. Brian Schoolcraft Mr. Bruce Crawford, AMS, PCAM Mr. Cannon J Wood, CMCA Mr. Carey Clayton Mr. Charles H. Johnson Mr. Charles Heineman Mr. Charles R. Foster, CMCA, AMS Mr. Chuck (Chuck) Lundin Mr. Craig Curtis, CMCA Mr. Dan Estep, CMCA Mr. Dean A. Riddle, Esq. Mr. Derek Jay Adam, CMCA Mr. Donald Mims Mr. Douglas Greene Mr. Dustin Armstrong Mr. Ethan McKee Mr. Fred Shapiro, PCAM Mr. Gregory Randall Schmaltz, CMCA, AMS, PCAM Mr. Jake Southall Mr. James L. Hitt, CMCA Mr. James Sowder Mr. James Thomas Gordon, CMCA, AMS Mr. Jamie Don Coker, CMCA, AMS Mr. Jeff Bechler Mr. Jeremy Clark, AMS, PCAM Mr. Jeremy Foster Mr. Jim Root Mr. Joe Hartman Mr. John Carona, CMCA, PCAM Mr. John Tarlton, CMCA, AMS Mr. Larry Hughston Mr. Mark Norton, AMS, PCAM Mr. Mark Southall, AMS, PCAM Mr. Michael John Walker, CMCA Mr. Richard B. Smith Mr. Richard Hare Mr. Richard Lack Mr. Rick Abair, CMCA, AMS Mr. Robert Ikard, Jr., CMCA Mr. Robert Q. Cano Mr. Robert Ty Taylor Mr. Roger Eades Mr. Sam Timothy Mr. Scott North Mr. Steve Tharp Mr. Timothy McConville, CMCA, AMS, PCAM Mr. Todd Gschwend, CMCA, AMS Mr. Tony Trevino Mr. Victor W. Bosnich, CMCA, AMS, PCAM Mr. Vince Sprinkle Mr. William C. DeVane, CMCA, AMS, PCAM Mr. William F. Hession, CMCA, AMS, PCAM Mr. William Rinker Mrs. Angela Nichole Rice, CMCA, AMS Mrs. Beverly Gatti West Mrs. Judith M. Phares, CMCA, PCAM Mrs. Katie Kim Mrs. Kimberli Smith Nail Mrs. Lori A Jones, CMCA, AMS Mrs. Michelle Alvarez Mrs. Pamela Andersen-Balash, CMCA Mrs. Sonya Elaine Mokry, CMCA, AMS Mrs. Thelma Marie Terrell, CMCA, PCAM Ms. Amy Tores, CMCA, AMS, PCAM Ms. Ava Fryer Ms. Chelsea Chambo, CMCA, AMS 51 • CONTACT, FALL 20186

MEMBERSHIP Renewed Members Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms.

Cheryl Lynn Geiger Cindy Rademacher, CMCA, AMS Denise W. Fanning, CMCA, AMS Elizabeth Granger Gail Dwight, CMCA, AMS Jennifer Kaye Barnes Jennifer Shannon Jo Anne Pitcher Joan Hayes Julie Dickens Karen L. Palmer, CMCA, AMS, PCAM Kathy Selvidge Laura Price, CMCA, AMS, PCAM Linda Soos Lori R. Welsh, CMCA, AMS Maria Rust Melanie Davis Michelle Weber Morgan Schott, CMCA, AMS Rochelle Mercier Ruth McLaughlin, CMCA, AMS Shauna Thomas Black, CMCA Sherri Schmoekel, PCAM Stephanie Benham, CMCA, AMS, PCAM Susan Garrett Susan Record Teresa Lamb, PCAM Tracy Ellen Wolin, CMCA, AMS, PCAM Velvet Dawn Kelly

REPORT Rejoined Members Mr. Brady Vincent Mr. Bryan A. Piccola Mr. David Patterson Mr. Jim Nolte, CMCA, AMS, PCAM Mr. Justin Dilley Mr. Paul Baker Mr. Richard Nelson, AMS, PCAM Mrs. Lea Crow Ms. Heather Glover Ms. Kerry Beatty, AMS, PCAM Ms. Kristi Bruening, CMCA Ms. Lauren Schoenfeld Ms. Mary Michele Harris, CMCA, AMS, PCAM Ms. MaryKathryn Lightsey Ms. San Juanita Prieto, CMCA

Congratulations - New Membership Designations!

Miss Rachel R Gatlin, CMCA, AMS Mr. Brett Wiklund, CMCA, AMS Mr. Luca Reck, CMCA Mr. Mark Norton, AMS, PCAM Mr. Tony Diaz, III, CMCA, AMS Mrs. Stephanie Pickles, CMCA Ms. Jamie M Patterson, CMCA Ms. Melissa Chestnut, CMCA, AMS

Association Management Specialist (AMS) designation Association Management Specialist (AMS) designation Certified Manager of Community Associations (CMCA) designation Professional Community Association Manager (PCAM) designation Association Management Specialist (AMS) designation Certified Manager of Community Associations (CMCA) designation Certified Manager of Community Associations (CMCA) designation Association Management Specialist (AMS) designation

Certified Manager of Community Associations (CMCA) - The CMCA is the only international certification program designed exclusively for managers of homeowner and condominium associations and cooperatives. The CMCA recognizes individuals who have demonstrated the fundamental knowledge required to manage community associations.

Association Management Specialist (AMS) - The second level in the career development track for community association managers. The AMS designation demonstrates a higher level of commitment to your career and the community association industry. An AMS designation is recommended for managers who want to enhance their career opportunities by increasing their knowledge and expertise.

Professional Community Association Manager (PCAM) - The pinnacle of community association management. The PCAM designation is the highest professional recognition available nationwide to managers who specialize in community association management. Earn your PCAM and join the elite—the select—the best. Recommended for experienced managers who want to demonstrate advanced skills and knowledge and who wish to be recognized as one of the best and most experienced managers in the nation.

52 • CONTACT, FALL 2018

53 • CONTACT, FALL 20186

MEMBERSHIP Renewed Members Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms. Ms.

Cheryl Lynn Geiger Cindy Rademacher, CMCA, AMS Denise W. Fanning, CMCA, AMS Elizabeth Granger Gail Dwight, CMCA, AMS Jennifer Kaye Barnes Jennifer Shannon Jo Anne Pitcher Joan Hayes Julie Dickens Karen L. Palmer, CMCA, AMS, PCAM Kathy Selvidge Laura Price, CMCA, AMS, PCAM Linda Soos Lori R. Welsh, CMCA, AMS Maria Rust Melanie Davis Michelle Weber Morgan Schott, CMCA, AMS Rochelle Mercier Ruth McLaughlin, CMCA, AMS Shauna Thomas Black, CMCA Sherri Schmoekel, PCAM Stephanie Benham, CMCA, AMS, PCAM Susan Garrett Susan Record Teresa Lamb, PCAM Tracy Ellen Wolin, CMCA, AMS, PCAM Velvet Dawn Kelly

REPORT Rejoined Members Mr. Brady Vincent Mr. Bryan A. Piccola Mr. David Patterson Mr. Jim Nolte, CMCA, AMS, PCAM Mr. Justin Dilley Mr. Paul Baker Mr. Richard Nelson, AMS, PCAM Mrs. Lea Crow Ms. Heather Glover Ms. Kerry Beatty, AMS, PCAM Ms. Kristi Bruening, CMCA Ms. Lauren Schoenfeld Ms. Mary Michele Harris, CMCA, AMS, PCAM Ms. MaryKathryn Lightsey Ms. San Juanita Prieto, CMCA

Congratulations - New Membership Designations!

Miss Rachel R Gatlin, CMCA, AMS Mr. Brett Wiklund, CMCA, AMS Mr. Luca Reck, CMCA Mr. Mark Norton, AMS, PCAM Mr. Tony Diaz, III, CMCA, AMS Mrs. Stephanie Pickles, CMCA Ms. Jamie M Patterson, CMCA Ms. Melissa Chestnut, CMCA, AMS

Association Management Specialist (AMS) designation Association Management Specialist (AMS) designation Certified Manager of Community Associations (CMCA) designation Professional Community Association Manager (PCAM) designation Association Management Specialist (AMS) designation Certified Manager of Community Associations (CMCA) designation Certified Manager of Community Associations (CMCA) designation Association Management Specialist (AMS) designation

Certified Manager of Community Associations (CMCA) - The CMCA is the only international certification program designed exclusively for managers of homeowner and condominium associations and cooperatives. The CMCA recognizes individuals who have demonstrated the fundamental knowledge required to manage community associations.

Association Management Specialist (AMS) - The second level in the career development track for community association managers. The AMS designation demonstrates a higher level of commitment to your career and the community association industry. An AMS designation is recommended for managers who want to enhance their career opportunities by increasing their knowledge and expertise.

Professional Community Association Manager (PCAM) - The pinnacle of community association management. The PCAM designation is the highest professional recognition available nationwide to managers who specialize in community association management. Earn your PCAM and join the elite—the select—the best. Recommended for experienced managers who want to demonstrate advanced skills and knowledge and who wish to be recognized as one of the best and most experienced managers in the nation.

52 • CONTACT, FALL 2018

53 • CONTACT, FALL 20186

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