Staff Handbook - Adults, Health and Wellbeing Department

Staff

Handbook Adults, Health and Wellbeing Department

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Contents 1. Structure of Cyngor Gwynedd 2. Introduction to the service 3. Ethos of the service 4. What is expected of you 5. Staff support and benefits 6. Workplace routines and practices 7. Duties of care staff 8. Responsibilities of staff 9. Domestic staff 10. Kitchen staff 11. Management 12. Charge of home 13. Homes daily routines 14. Security and safety 15. Visitors 16. Housekeeping

1. Structure of Cyngor Gwynedd Dafydd Gibbard Chief Executive Phone number: (01286) 679 002 E-mail: dafyddgibbard@gwynedd.llyw.cymru

Huw Dylan Owen

Corporate Director - Social Services Phone number: (01286) 679 923 E-mail: dylanowen@gwynedd.llyw.cymru

Aled Davies Head of Adults, Health and Wellbeing Department Phone number: (07768) 808453 E-mail: aled@gwynedd.llyw.cymru

2. Introduction to Service The Department The Adults, Health and Well-being Department provides a variety of social care services for residents aged 18 years old or over who require advice, information, support or care due to specific needs in 11 residential homes across Gwynedd.

Long term, short term, respite enablement and intermediate support is provided as well as day services.

Enhanced Dementia care service is available in some of our homes.

3. Ethos of the Service The departments main principles are to ensure the well-being of those who require care and support and to enable Gwynedd’s adults to “live my life as I wish.”

The working environment should always be supportive of the dignity and respect of individuals.

Guidance and Standards Social Services and Well-being act 2014 R.I.S.C.A. Together

If there comes a time when it is necessary to receive a care service, this can be a very difficult and emotional time for both the individual and the family. There may be feelings of sadness because support is required, or there may be feelings of guilt by the family who may be unsure if they are doing the right thing. It is quite natural to feel like this. Going into care is a significant life event. We as a team must offer a personal and homely service - tailored to meet the needs of each individual and always putting the individual first.

We feel strongly that our duty is to offer a service that is totally ‘person-centred’, a holistic service that focuses on the individual needs of our service users. The following points are essential to providing ‘person-centred’ care: 1. Inclusion – working together with individuals, treating them as part of a community, ensuring that they feel we are on their side 2. Independence – treating people with dignity, respecting their wishes, promoting choice and flexibility.

3. Individuality - seeing the person as an individual with unique strengths and needs, providing care tailored for the individual.

4. Inspiration - encouraging individual and community hobbies, interests, and activities, prioritising the individual’s wellbeing and satisfaction.

4. What is expected of you

Promoting person centred care that works towards the above points.

Commitment to training, learning and development.

Fulfilment of job description (read, signed, copy given and in file) Registration with Care Council Wales.

Follow Code of Professional practice /code of conduct /policies relating to conduct Following the operating principles below:

Gwynedd Residential Services: Operating Principles

Helping the people of Gwynedd to live their lives as they wish to live/establish Gwynedd as the best place to live.

Act within and outside the workplace in a manner that does not give the council a bad name.

Show respect and dignity to all staff and have faith in each other.

Communicate in a manner that is appropriate to the situation.

To be honest and open, and to be ready to learn from our mistakes.

Report openly when something has gone wrong.

Be positive and ready to solve problems but ready to question and challenge.

Share information and ideas together and be prepared to discuss as a team.

Promote and encourage the personal development of staff for the benefit of the service and staff.

Act on our promises.

Ready to go the extra mile and be flexible in reaching our customers’ requirements.

Inform users about all our services.

Work within Data Protection regulations and Health and Safety regulations.

Reporting any safeguarding issue or any other issue that they may have an impact on the safety or well-being of individuals or staff.

Codes of Practice Social care Wales code of practice Code of Conduct and Practice - Cyngor Gwynedd The people of Gwynedd have the right to expect service and behaviour of the highest standard from all the Authority’s staff and this Code of Conduct and Practice sets out the standards expected of Gwynedd Council staff.

Cyngor Gwynedd’s Policies All Cyngor Gwynedd policies It is recommended that you make yourself aware of Cyngor Gwynedd’s policies, which can be found above. See below a summary of some of the most important and relevant policies for you.

Whistleblowing Policy Cyngor Gwynedd is committed to providing high quality services to the people of Gwynedd and is dependent on the quality of staff and managers throughout the authority to do this. In the case of misconduct or a serious crime, it is crucial to bring these activities to the attention of a manager as soon as possible.

Information Security Confidentiality Agreement Information obtained at work should be used for work purposes only. It should not discuss personal details with staff members who have nothing to do with the matter in question.

Confidential matters should not be discussed in public places outside work or with relatives and friends.

When sharing information over the phone, it should be ensured that the person on the other end has the right to receive the information.

Hospitality/gifts Receipt of gifts or money from residents is not permittable. If a resident is intent on giving you a gift/money, please discuss with management immediately.

No smoking policy Smoking and the use of e-cigarettes is strictly prohibited on all local authority properties.

Outside areas have been identified for those who wish to smoke during their unpaid break-time. Should you wish to avail yourself of these facilities, please speak to your Line Manager.

Alcohol and Drugs Policy The above policy sets out the Council’s objectives to protect and maintain the health, safety and well-being of all Council employees in particular, while trying to reduce the risk of harm through the misuse of alcohol or drugs, in accordance with the Health and Safety at Work Act 1974.

Cyngor Gwynedd prohibits staff from drinking or being under the influence of alcohol or taking drugs during contractual working hours, on Council property at any time and while on duty / standby out of hours normal work.

The Council will reserve the right to test for alcohol or drugs when there is "clear suspicion" ('for cause') i.e., when a line manager in collaboration with the Human Resources Department suspects that there is abuse that affects health and safety in the workplace.

Data protection/GDPR In your work, you will collect, store and process large amounts of personal information about service users and others.

As such, it is necessary to adhere to data protection legislation, namely the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The purpose of this policy is to explain the responsibilities of the Council and its staff to fully comply with data protection legislation.

Resolving concerns and complaints The safety and wellbeing of staff is vitally important to Cyngor Gwynedd. Accusations of bullying or harassment in the workplace are taken seriously and Cyngor Gwynedd will support and listen to you if you would like help with resolving conflict or disputes.

Safeguarding vulnerable individuals This provides information as to what Cyngor Gwynedd staff should do if they are concerned about the well-being of an adult or child at risk of, or currently experiencing, abuse or neglect.

Welsh Language Policy Cyngor Gwynedd strives to provide high quality care in the language most comfortable to the individual, including Welsh. See the above policy for further information on the Welsh language within Cyngor Gwynedd.

Social media policy Social media is a term used to describe any websites or online tools that let users interact with each other by sharing or publishing information, opinions, or commentary to a wider group.

The Council recognizes social media as an important tool for communicating and sharing information about services and maintaining dialogue with the public.

The Council trusts its staff to use social media like any other means of communication. The purpose of this policy is to provide guidance on good practice when making use of those media.

Use of WhatsApp or other messaging apps As you know, WhatsApp is now widely used in the Council and the Information Management Group has already published a corporate policy on the appropriate use of the app. It is a convenient medium to share corporate messages but still creates risks in terms of information management if it is needed for the purposes of the police or investigations such as the COVID-19 investigation. The use can currently be seen on personal phones and also on official phones provided by the Council and there are further risks if a member of staff were to leave the Council's employment.

We realise that there is extensive use of this medium and you are asked to familiarize yourself with the above policy and also draw the attention of your staff to the content.

Mobile phones -

Mobile phones should be kept in the lockers provided and should not be on person during your shift.

Standards of personal appearance: We do not seek to inhibit individual choice in relation to your appearance. However, you are expected to always dress appropriately (i.e., smart casual) in relation to your role, and to ensure that your personal hygiene and groming are properly attended to prior to presenting yourself at work.

Where you have been supplied with a uniform, then you must wear this at all times when required to do so.

The tunic should be worn with smart, black trousers (no denim or leggings) and sensible, flat, black full shoes (not pumps, coloured trainers or Ugg boots).

It is your responsibility to ensure that your uniform is clean and presentable. If your work brings you into contact with the general public then you must remove all visible piercings with the exception of a single set of earrings (or one single earring), and you must ensure your dress and grooming standards reflect the values of your employer.

DressThe wearing of acrylic and/or gel neils and any nail polish is not permitted.

Long hair should be tied back.

If you have any queries about what is appropriate, these should be directed to your Line Manager.

There are facilities for you to change to your uniform at your workplace.

Personal belongings should be kept in the staff lockers provided - key to be returned to the Office at the end of the shift.

Commitment to the Welsh language Cyngor Gwynedd encourages a culture that is supportive of the Welsh language. Our Welsh Language Policy details our commitment to the Welsh language.

The above policy also reaffirms Cyngor Gwynedd‘s commitment to the Welsh Language Standards of the Welsh Government.

Everyone has the right to service through the medium of Welsh. Please watch this video in which service users Will and Morfydd from Penygroes explain why speaking Welsh in care homes is important.

Mwy na geiriau Mwy na Geiriau (More than just words) is the Welsh government’s strategy for ensuring individuals receiving care have access to care through the medium of Welsh.

Every Cyngor Gwynedd job has a certain Welsh language requirement that will have been made clear to you when applying for your position. You will be expected to work towards reaching this requirement if you are not yet at that level. Your line manager has a responsibility to help you with this, and it will be expected that you will have had a conversation with your line manager regarding learning Welsh and Welsh lessons available to you.

Language requirements As part of your induction or otherwise soon after starting your job, your line manager should have made you aware of the mandatory language self-assessment, which can be found by hovering over ‘my employment’ on the online self-service then clicking on ‘questionnaires.’

The result of the self-assessment will let you know whether or not you currently reach the Welsh language requirement of your role and will better equip your line manager and Cyngor Gwynedd generally to help you reach it if you currently do not.

The self-assessment can be found by hovering over ‘my employment’ on the online self-service, reached via the staff intranet, then clicking on ‘questionnaires,’ and then ‘Welsh language selfassessment,’ as indicated below:

5. Staff support and benefits Cyngor Gwynedd staff are valued and supported to develop and progress professionally while maintaining their personal health and wellbeing. See this page for information on the many benefits available to you as a Cyngor Gwynedd employee, from local and national discounts to cycle to work schemes and information on work-life balance.

Sickness, holidays and annual leave: Leave should be requested at least 2 weeks prior to the date.

Requests need to be made to and confirmed by management team of individual homes.

Granting of leave will be dependent on individual services and needs of the home.

Generally, 2 day staff, 1 night staff and 1 kitchen staff will be given A/L in the same week. Extra leave is given at discretion of manager and dependent on staff availability.

Ask your manager for access to an annual leave request form if required.

Click here to read the Annual and Special Leave Policy.

The Council’s Sickness Absence Management Policy has been formed to promote a balance between meeting the welfare needs of individual employees and maintaining a high standard of service across the Council. It is expected that you make every effort to be at work and the Council is committed to protecting the health, safety, and welfare of employees, and will always introduce initiatives to promote staff health including trying to promote a positive culture of attendance and environment healthy working.

The Council will take proactive steps to address numerous short-term sickness absences and is committed to reducing such cases. However, as a fair and careful employer the Council is sensitive to the needs of employees who suffer from long-term or permanent illness and will endeavour as far as possible to provide the necessary support.

Requests for longer than two weeks: A written request for annual leave for longer than two weeks should be made to the line manager.

This request will be for ‘special circumstances’ only.

It is expected that the request explains the special circumstance.

It will be up to the manager to grant this special request, depending on the needs of the Service.

When the request is made, the needs of the service and the team should be considered It is to be understood by all staff that this special request cannot be granted annually The annual leave needs to have been from earned allowance.

6. Workplace Routines and Practices You should arrive in plenty of time before start of shift and do not leave early.

Shift Pattern / Rota Some homes work on a 12 hour shifts pattern and others on an 8 hour shift pattern.

Manager - usually available Monday - Friday.

Deputy manager - 5 days out of 7 including weekend work.

Senior care 4/5 days out of 7 including weekend work.

Working day shifts are between the hours of 7:30am - 10pm.

Waking night shifts are between 7:30pm - 8am.

Kitchen hours are between 7:30am - 6pm.

There is a rolling rota in each home, these rotas should be available three weeks in advance.

You will not be able to change the rota without senior staff authorisation.

Days/Breaks One 30 minute lunch break, unpaid.

Tea breaks are encouraged with the residents in their lounges at any time.

ALL BREAKS MUST BE STAGGERED TO ENSURE SUPERVISION OF RESIDENTS, THE FLOOR CANNOT BE LEFT UN-SUPERVISED AT ANY TIME. Food and Facilities

Tea and coffee facilities will be provided for all staff.

Water is available for staff.

Lunch will be provided when dining with individuals.

7. Duties of care staff Personal care: Towels - light towel and flannel for top half of body.

Dark towel and flannel for bottom half.

Encourage users to wash their hands, face and upper body.

Support with personal care - back, sacrum, feet and legs, skin folds, creases, pressure points.

Check that the skin is dry after washing. Apply any creams by adhering to skin map instructions.

Record and report any concerns e.g., bruises, redness, sores, cuts, swelling, discharge, dry skin etc.

Sign MAR after applying any prescribed creams.

Teeth and dentures - oral care risk assessment should be completed and reviewed as necessary.

Nail care (encourage the service user to clean, cut and file. Refer to a chiropodist if required), staff should not cut diabetic individuals’ nails.

Shaving, electric or wet (do not wet shave if the service user is on an anti-coagulant.)

Glasses - ensure they are clean.

Hearing aids - ensure they work, have batteries and are clean.

Washing: Record bath temperature.

Always document in the daily notes when offering a bath or shower.

Personal toiletries should not be left in the bathroom and should not be shared among individuals.

Bath with remote controlled seat can be used. Level of bath can be raised so that the service user does not have to bend down.

The height of the bath and position of the chair can be controlled with a remote control.

A walk-in shower is available.

Temperature of water is set to ensure users cannot scald themselves.

There will be a cut-off point on most baths when water reaches a certain level.

Ensure if individual is left unattended that you lock the taps to avoid any kind of accidents and that the individual has a call bell to hand.

Dress and personal appearance: Promote choice.

Stroke - dress the affected side first, undressing is the last step.

Special needs, surgical stocking, suitable shoes, prosthesis etc.

Record and report back on any concerns.

Hair (encourage service users to brush their own hair.)

Make-up, perfume, jewellery - encourage and assist.

Continence Maintain dignity and privacy of individuals.

Encourage and support with toileting.

Support to manage incontinence.

Monitor for signs of constipation/diarrhoea/urine infection.

Moving and handling All staff need to attend two-day training/inhouse competency before completing tasks without supervision.

Follow moving and handling plan/risk assessment for individuals.

Report/record all falls/near misses on HS11, complete post falls assessment.

Dining experience The mealtime experience should be a social occasion and individuals should not be rushed.

Hot and cold drinks should be available all day in lounges and fruit and snacks available all day unless otherwise stated e.g., risk to others.

A good variety of food should be offered with vegeterian options and two choices per meal e.g., cooked breakfast, continental etc.

Food should be home made with cakes/biscuits available and served on a side plate.

Background music should be offered available during mealtimes.

Individuals should have a choice of where to sit and be correctly positioned to be able to eat their meals.

Staff should be relaxed and sit with the individuals with meals provided.

Specialist equipment is available to assist the service users in a dignified manner.

Residents’ chosen meal-times are respected.

Mealtimes are usually between: Breakfast 7.30am - 10.30am Lunch 12pm-1.30pm Tea 4.30pm-6pm An individual can request an alternative to the menu at any time and this should be accomodated for.

Table layout Tables should be nicely laid out - napkins, condiments, flowers.

Individuals should be encouraged to dine out where possible or themed evenings arranged e.g., Chinese, fish and chips.

Independence should be promoted with facilities available for individuals to make their own hot drinks/toast/light snack.

Daily living routine There should be a list of activities on offer in each establishment with evidence that activities have taken place.

There should be a list of dietary needs / allergies / individuals’ preferences in all kitchens.

Wellbeing, Activities and Outings Leisure time Staff are encouraged to ask users what hobbies they might have and what activities they enjoy doing, this is all part of enabling independence among residents, and it is important that you do not stop users from doing what they enjoyed doing before coming into the home. It is also important that they are offered to do take part in new activities that other residents might be doing. E.g., daily tasks such as laundry / doing the dishes, preparing meals / baking / gardening etc.

Dementia units Staff are encouraged to keep individuals occupied with daily activities which are meaningful to the individual. It is important for people to continue with past interests.

All cleaning materials / sharp objects / toiletries / PPE should be kept under lock and key unless risk assessed.

Supporting residents to carry on with their favourite activities as well as introducing new ones is an important part of helping residents to live their lives as they wish to live it.

Community Outings should be arranged to encourage a sense of community and keep residents active and happy. We support religious activities if these are important to the resident, as well as concerts and hobbies of various kinds.

There will be a wellbeing section in the resident’s care plan, and it will be important to follow and document activities.

Hospital/GP/clinic appointments Should a resident need to attend an appointment (such as a hospital appointment), private arrangements will be made where possible. However, if this is not possible, we will ask if a member of staff or the Key worker can support.

8. Responsibilities of staff Reading the handover notes Handover - An effective handover should include the following details: A summary of major activities, updates, and concerns. Any accidents, injuries, health-related incidents, and other, vital medical information.

Handover of information takes place at the start of each shift e.g., morning shift, afternoon shift and night shift. All staff should sign that they have received a handover of shift, if for any reason you are not available for handover (emergency) handover notes should be read at the earliest possible opportunity and signed.

Completion of daily care notes Daily notes should be a detailed accout of how the individual has spent their time.

All daily care notes should be written in black ink with the date, time and full signature - do not initial.

They are a document, and can be used in a court of law, therefore they must be readable and factual.

Any information in the daily notes that needs to be passed onto the next shift should also be recorded on the handover notes.

Completion of care plans -

See care plan example in workplace.

Information about all residents is held in the Care Plan which will be drawn up within 48hrs of admission by senior members of staff and the keyworker.

If you are supporting a resident for the first time, please make yourself familiar with the residents needs through reading the Care Plan.

If you have any doubts, contact the manager. All information to which you have access regarding the residents must be treated with the utmost confidentiality.

The Care Plan will be reviewed every 3 months by the key worker / Senior member of staff or sooner if needs change. It is the responsibility of the Manager to ensure that all care plans are monitored.

Care plans are kept under lock and key at all times.

Keyworkers A Key Worker is a CARE PROFESSIONAL who takes a key role in co-ordinating the care of the individual and promotes continuity, ensuring the individual knows who to access for information and advice.

You will together with the management be appointed as a keyworker to a resident or residents.

Medication All residents are encouraged to take responsibility for their medication – assessment will be completed by the manager with the individual. Should the individual not wish to doso, the care home staff will take responsibility on their behalf and will follow the relevant procedures for doing so under the policy for the management of medication in care homes.

Staff are not permitted to administer medication if they have not attended the relevant annual training and have been assessed annually as competent to do so.

Completing Documents Fire management plan/weekly checks.

Legionella/weekly check little used outlets.

Health and Safety equipment checks/monthly.

HS11 - Injury/Accidents In the case of injury or accidents to either staff or residents a HS11 form should be filled out and sent to the following: Copy on the individual’s file.

Copy on the residential homes’ file.

Copy to health and safety department.

Marr sheets Medication Error form ABC charts for behavioural issues Incident Forms Governance Complete daily any of the above that is expected of you.

Personal responsibilities Training/induction All staff have a personal responsibility to: Complete induction, including the language self-assessment - (log into the self-service, then ‘my employment,’ then ‘questionnaires.’

Attend mandatory training sessions.

Attend training sessions as deemed necessary to role by manager.

Complete refresher training.

Complete E-learning modules as advised.

HEALTH AND SAFETY All staff have a personal responsibility to follow guidance and adhere to policy.

Link to health and safety policies.

Link to fire safety policy.

SAFEGUARDING ALL STAFF: Must attend training every three years and refresh through E-learning.

Need to download All Wales Safeguarding App. Have a duty to report any issues of possible abuse and follow the All Wales safeguarding policy.

Link to Cyngor Gwynedd safeguarding policy.

9. Domestic Staff Responsibilities and duties of staff completing domestic duties.

Cleaning There should be a cleaner and cleaning schedule in place in all establishments, but all staff are expected to complete cleaning tasks - please refer to the cleaning manual.

There should be a cleaner and cleaning schedule in place in all establishments, but all staff are expected to complete cleaning tasks please refer to the cleaning manual.

All staff including care staff should have a cleaning induction and should also read the cleaning manual and be aware of the COSH sheets.

Once the individual is helped up in the morning by care staff the bedroom should be tidied – bed made with matching duvet / pillowcase covers or stripped if dirty. commode emptied, sink wiped, en suite tidied, bins emptied, and towels placed in laundry basket.

Cleaning cupboards / stores should always be kept locked.

Bins in communal areas should be emptied at the end of each shift.

Night staff are responsible to clean communal areas – there should be a cleaning schedule in place.

10. Kitchen Staff Duties of cook and vice chef/domestic convenor Expected kitchen hours Cook (37) 7.30am - 3.30pm, half an hour for lunch.

Assistant chef (37) 9am-5:30pm most days with one hour less on one day. One hour for lunch.

Domestic assistant - coffee, teatime, and to fill the days off.

There will have to be two members of staff in the kitchen every day unless there is an emergency. A reminder is required for holidays.

The below is a guide as to expectation of kitchen staff:

Time 7.30am

Cook Put the porridge on ready for breakfast.

Put vegetables in saucepan for the day.

Preparing potatoes for the day.

Prepare the meat.

Setting the breakfast trolley.

Preparing the breakfast.

8 a.m.

8.30am

Preparing the dessert for the day.

9am

Clearing, cleaning dishes etc.

10am

Preparing potatoes for the next day.

10:30am

Preparing vegetables for the next day.

Preparing meat for the next day.

Cooking today’s lunch.

11am Serving lunch.

12:30pm

Serving dessert.

1:00pm Lunch time.

1.30 – 2pm 2 – 3.30pm

Paperwork.

Stock-take.

Orders.

Team meetings.

Assistant Chef/Kitchen Assistant Time • Making list/taking orders for lunch and tea.

9 .00 9.30

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• Cook meat/dessert for tea.

• Preparing the cakes for teatime.

• Helping with the dishes.

10 .00

• Prepare tea.

1:00

• Clear the lunch trolley and clear the kitchen.

1.30

Lunch

2.30

• Prepare sandwiches for dinner.

3:00

• Kitchen cleaning, tops and mops.

• Assist with any duties in the job description and support the cook.

4.15 5.15

Serving dinner.

Clearing/cleaning and paperwork.

Documentation in the kitchen.

11. Management Duties and responsibilities of management team in supporting staff Recruitment of staff.

Interview process / 2 references, including most recent employer / DBS / Work history.

Staff Training Arrange and monitor.

Induction training / Core training / refresher training / E-training Additional training, learning and development needs of individual staff members are identified within the first month of employment and reviewed through the supervision and appraisal process.

Supervision/Appraisal Staff receive supervision in their role to help them reflect on their practice and to make sure their professional competence is maintained. This includes feedback about their performance from individuals using the service.

Staff meet for one-to-one supervision with their line manager or equivalent officer, or a more senior member of staff, no less than quarterly.

All staff have an annual appraisal which provides feedback on their performance and identifies areas for training and development to support them in their role.

12. Charge of home Delegation of duties and charge of home duties The role of staff in senior positions is one of leadership and leading by example, never asking anyone to do something you wouldn’t do yourself.

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Embracing the values of teamwork and recognising every individual’s role within the team is important.

Being honest and open.

Providing guidance, support, and encouragement to others.

Having difficult conversations when necessary, in a sensitive and professional manner.

HANDOVER/CHARGE OF HOME A specific account of details will be available.

13. Homes Daily Routines Specific to the home Expectation of working on shift with one unit each, charge of home will allocate tasks for the day.

Charge of home will work in the quietest unit.

Example of shift pattern, guidance only, you can input your own here:

Approx times are only guidance.

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7.30am

Allocate units for staff

Full handover from night staff (approx. 15 mins) Follow R/O Duties as sheet communicate

In unit check all residents, and see if they would like a cup of tea. Do this for unit (1) and (2)

In unit check all residents, and see if they would like a cup of tea.

In unit check all residents, and see if they would like a cup of tea.

Place laundry baskets in convenient place to all bedrooms

Place laundry baskets in convenient place to all bedrooms

Place laundry baskets in convenient place to all bedrooms

Assist the residents who are ready to get up

Assist the residents who are ready to get up

Assist the residents who are ready to get up

Empty the airing cupboards, and take clothes to rooms

Empty the airing cupboards, and take clothes to rooms

Empty the airing cupboards, and take clothes to rooms

Empty commodes wash/soak

Empty the airing cupboards, and take clothes to rooms

Empty the airing cupboards, and take clothes to rooms

and delegate Arrange shift.Check for samples needed fasting as diary states Work in the quietest unit assisting residents in getting up This unit to be the one that has the special clean for the day – the domestic to work in this unit first.

Special clean involves bed change etc (work schedule available if required) Staff (1) to assist with helping in this unit, depending on the needs of the residents

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and

Take laundry to Take laundry to laundry room, and laundry room, fill machines and fill machines

Take laundry to laundry room, and fill machines

Ensure residents are happy in lounges whilst you finish in the bedroom area

Ensure residents are happy in lounges whilst you finish in the bedroom area

Ensure residents are happy in lounges whilst you finish in the bedroom area

If there is time

Ensure residents are happy in lounges whilst you finish in the bedroom area

and the residents do not want

Ensure residents are happy in

breakfast yet,

lounges whilst

wipe the sinks,

you finish in the

tops, make beds,

bedroom area

put towels back and tidy room. etc Ensure you communicate with team members to ensure they are all ok 910.00

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Phone GP, nurse, and make appointments as diary states Medication round for 2 units Securely keep medication trolley as policy states

Assist with breakfast in own unit. Ensure involvements of residents. Ensure relaxed, not rushed atmosphere. Have a piece of toast and coffee with residents, sitting at the b’fast table.

CONNECT with them.

Ensure you are in the unit to assist with medication round, e.g., ensure there is drink for the residents.

Ensure you communicate with team members to ensure they are all ok Medication Round for 2 units Securely keep medication trolley, as policy states

Ensure you communicate with team members to ensure they are all ok Assist with breakfast in own unit. Ensure involvements of residents. Ensure relaxed, not rushed atmosphere. Have a piece of toast and coffee with residents, sitting at the b’fast table.

CONNECT with them.

Ensure you are in the unit to assist with medication round, e.g., ensure there is drink for the residents.

Assist with breakfast in own unit. Ensure involvements of residents. Ensure relaxed, not rushed atmosphere.

Have a piece of toast and coffee with residents, sitting at the b’fast table.

CONNECT with them.

Ensure you are in the unit to assist with medication round, e.g., ensure there is drink for the residents.

Assist the residents who require personal care or need help to sit in the lounge or garden.Ensure they are offered drink etc Continue with R/O duties

Assist the residents who require personal care or need help to sit in the lounge or garden.Ensure they are offered drink etc

Ensure you keep going to the laundry room to fill the machines during the morning.

Go to the laundry room and bring some clean clothes to the lounge to iron etc

10:45am coffee time with residents, have a coffee with them, (10 mins)

coffee time with residents, have a coffee with them, (10 mins)

10.00

Float between two units dividing your time. Try to encourage participation in daily living activities, or planned activities during this time

Use this time to fill the days and promote the wellbeing of the residents e.g.,

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Assist the residents who require personal care or need help to sit in the lounge or garden.Ensure they are offered drink etc

Float between two units dividing your time. Try to encourage participation in daily living activities, or planned activities during this time Whilst your team member is floating between two units encouraging participation in activities, hoover your unit, check laundry (approx. ½ hour) Bring clean dry clothes to unit to wrap and iron

coffee time with residents, have a coffee with them, (10 mins) Use this time to fill the days and promote the wellbeing of the residents e.g.,

Assist the residents who require personal care or need help to sit in the lounge or garden.Ensure they are offered drink etc

Whilst your team member is floating between two units encouraging participation in activities, hoover your unit, check laundry (aprox ½ hour) Bring clean dry clothes to unit to wrap and iron

Float between two units dividing your time. Try to encourage participation in daily living activities, or planned activities during this time

coffee time with residents, have a coffee with them, (10 mins) Use this time to fill the days and promote the wellbeing of the residents e.g.,

Cynorthwyo gyda'r glanhau arbennig yn yr uned R/O.

12.00 12.30

Cover units 1 and 2 Go for lunch 12.30 - 1

Lunch

walks, gardening, trips Lunch for half an hour Assist with lunch (kitchen staff to

time

serve) 1 and 2 1pm

walks, gardening, trips Lunch for half an Assist with lunch 2 and 3 (kitchen staff to serve)

walks, gardening, trips Cover units 3 and 4 Go for lunch 12:30-1pm

Medication round

Finish at 1pm

1pm

Ensure residents

Ensure residents

Ensure residents

– 2pm

are comfortable

are comfortable

are comfortable

with plenty of

with plenty of

with plenty of

drinks etc.

drinks etc.

drinks etc.

complete care

complete care

complete care

2 – 2.15

Handover to evening staff

Assist with lunch in units if required, otherwise continue with cleaning

notes in units with notes in units

notes in units with

residents

with residents

residents

Extra staff now on

Extra staff now

Extra staff now on

on duty, use duty, use time to follow keyworker role, plan

keyworker role, plan activities with residents,

activities with residents, weights, training

New staff to take

follow keyworker role, plan activities with

weights, training supervisions etc.

residents,

New staff to

weights, training

take over supervisions etc.

duty, use time to

time to follow

supervisions etc.

operational activities.

over operational activities

New staff to take over operational activities

14. Security and Safety Car Parking is available in the car park provided. Private vehicles parked on or around our premises are done so at the owner’s risk and we accept no liability for any damage caused to such vehicles. Employees’ cars must be parked at owners’ risk.

Main entrance to allow visitors to use the nearer spaces.

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Key codes You will be given codes to access the property, these codes must not be disclosed to any other person. Any accidental disclosure must be immediately reported to your Line Manager. You must not bring any unauthorised person on to the property without prior agreement from your Line Manager.

Main door The main door will be locked at all times, unless closely supervised by a member of staff. This is to ensure the safety of service users, staff, personal belongings and property. Visitors are required to ring the bell to gain access and to sign the visitors’ book (See visitors section). This practice is essential so that the staff can be sure who is in the home should a fire occur.

Signing in and out

You must sign in and out following guidance on signing in and out book.

Property Any damage, faults, repairs, breakdowns need to be reported to Eiddo/Property (contact details in the office) who will arrange for contractors to attend.

Emergencies Please refer to Emergency Action Plan which is located in the blue box in the office Emergency Evacuation Plans Fire alarms and safety instructions located throughout the premises.

PEEPS are completed for all individuals to ensure they are evacuated in a safely manner.

Emergency Response

Missing Persons – If a member of staff finds that a resident is missing, the person in charge of the home should be notified immediately. The person in charge should:– Ascertain as accurately as possible an account of the missing persons last known movements and description.

Organise an immediate search of the home and grounds.

If staff are available, they can be directed to search the immediate vicinity of the home, but on no account should the home be left unattended.

Follow the Herbert protocol - Herbert Protocol form (met.police.uk) If the missing person is not located, the person in charge will then:• Notify the police.

• Notify the next of kin.

• Notify the principal officer.

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Once the missing person is located, the person in charge must ensure that all persons and agencies involved are informed that the resident has been returned. If upon return the resident shows any signs of physical distress, the GP should be contacted and requested to visit. The appropriate Area Office Social Worker should be contacted to arrange a full case conference.

15. Visitors Visitors are to be greeted, again promoting the Welsh Language. Customer care is very important therefore body language, tone of voice, attitude etc should be considered.

You will need to confirm identity and ask the visitor who they have come to see.

All visitors should be guided to sign in via the logbook, including GPs and nurses.

Asbestos Register should be shown to tradespeople.

Visitors are encouraged to use the antibacterial hand-gel on arrival which are located by the entrance and other corridors around the home.

If a visitor has come to see a resident, you must first check with the residents to see if they are happy to receive the visitors.

Offer refreshments, tea and coffee etc to the visitor and maintain a high standard of presentation.

How to answer the phoneAs queries by phone are common in care homes, it is important to take care when communicating via phone. We encourage the use of Welsh when answering the phone, as well as a polite and welcoming manner and tone of voice. Make sure you do the following when answering a phone call: • State your name.

• State the home’s name.

• Ask how we can help.

• If you cannot answer, ask them to stay on the line while you go and get the manager.

• If you need to phone back, ask for their phone number.

Confirm conversation and document it.

16. Housekeeping Laundry is returned to service users on the laundry trolley. The name of each user is written on a card or in some cases they have baskets with labels for users’ names.

Ensure that all clothes are returned to the right individuals. Encourage individuals and families to label clothing.

Individuals are encouraged to wash their own clothes to sustain a sense of independence within the home. Amenity funds covers all mishaps including shrinkage of clothing or any damage of clothing if staff wash the clothes.

Laundry trolley should be available on all floors / units to carry dirty / soiled laundry.

Keep linen off the floor.

Upon collection of laundry, linen should be removed from an individual’s bed with care and placed in the appropriate linen bag.

Staff should prevent unnecessary shaking of linen as this will increase the number of bacteria in the air.

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Soiled /foul linen should be placed in red soluble bags.

Heavy soiled items should have solids removed before placing in bags.

Staff should never open red soluble sacks – place the sack containing clothes in the washing machine.

Soiled / foul linen (in red sacks) should have pre-wash / sluice cycle selected and washed at a minimum of 60 degrees or the highest temperature suitable for heat sensitive items.

Woollen clothes /delicate fabrics to be placed in separate basket in the laundry room for night staff to wash. Do not tumble dry.

Do not tumble dry hoist slings.

Do not use fabric conditioner with wendylett sheets nor slings Clothes should be hanged out to dry in fine weather.

Do not over dry clothes in the tumble dryer.

Tumble dryer filter to be cleaned ongoingly daily.

Once all service users are up in the morning, linen to be transported using the laundry trolleys to the laundry and first loads to be put into machines.

Transport dry / clean laundry to the lounges using clean laundry basket to encourage residents / staff to fold.

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