Adults, Health and Wellbeing Department
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Dafydd Gibbard
Chief Executive
Phone number: (01286) 679 002
E-mail: dafyddgibbard@gwynedd llyw cymru
Huw Dylan Owen
Corporate Director - Social Services
Phone number: (01286) 679 923
E-mail: dylanowen@gwynedd.llyw.cymru
Aled Davies
Head of Adults, Health and Wellbeing Department
Phone number: (07768) 808453
E-mail: aled@gwynedd llyw cymru
The Adults, Health and Well-being Department provides a variety of social care services for residents aged 18 years old or over who require advice, information, support or care due to specific needs in 11 residential homes across Gwynedd.
Long term, short term, respite enablement and intermediate support is provided as well as day services
Enhanced Dementia care service is available in some of our homes
The departments main principles are to ensure the well-being of those who require care and support and to enable Gwynedd’s adults to “live my life as I wish.”
The working environment should always be supportive of the dignity and respect of individuals.
GuidanceandStandards
SocialServicesandWell-beingact2014 R.I.S.C.A.
Together
If there comes a time when it is necessary to receive a care serv this can be a very difficult and emotional time for both the individual and the family. There may be feelings of sadness because support is required, or there may be feelings of guilt by family who may be unsure if they are doing the right thing It is q natural to feel like this. Going into care is a significant life event. We as a team must offer a personal and homely service - tailored to meet the needs of each individual and always putting the individual first.
We feel strongly that our duty is to offer a service that is totally ‘person-centred’, a holistic service that focuses on the individual needs of our service users The following points are essential to providing ‘person-centred’ care:
1. Inclusion – working together with individuals, treating them as part of a community, ensuring that they feel we are on their side
2 Independence – treating people with dignity, respecting their wishes, promoting choice and flexibility.
3. Individuality - seeing the person as an individual with unique strengths and needs, providing care tailored for the individual.
4 Inspiration - encouraging individual and community hobbies, interests, and activities, prioritising the individual’s wellbeing and satisfaction
Promoting person centred care that works towards the above points
Commitment to training, learning and development
Fulfilment of job description (read, signed, copy given and in file)
Registration with Care Council Wales
Follow Code of Professional practice /code of conduct /policies relating to conduct Following the operating principles below:
GwyneddResidentialServices:
Operating Principles
Helping the people of Gwynedd to live their lives as they wish to live/establish Gwynedd as thebestplacetolive.
Act within and outside the workplace in a manner that does not give the council a bad name
Show respect and dignity to all staff and have faith in each other
Communicate in a manner that is appropriate to the situation
To be honest and open, and to be ready to learn from our mistakes
Report openly when something has gone wrong
Be positive and ready to solve problems but ready to question and challenge
Share information and ideas together and be prepared to discuss as a team
Promote and encourage the personal development of staff for the benefit of the service and staff
Act on our promises
Ready to go the extra mile and be flexible in reaching our customers’ requirements
Inform users about all our services.
Work within Data Protection regulations and Health and Safety regulations.
Reporting any safeguarding issue or any other issue that they may have an impact on the safety or well-being of individuals or staff.
CodesofPractice
SocialcareWalescodeofpractice
CodeofConductandPractice-CyngorGwynedd
The people of Gwynedd have the right to expect service and behaviour of the highest standard from all the Authority’s staff and this Code of Conduct and Practice sets out the standards expected of Gwynedd Council staff.
CyngorGwynedd’sPolicies
AllCyngorGwyneddpolicies
It is recommended that you make yourself aware of Cyngor Gwynedd’s policies, which can be found above.Seebelowasummaryofsomeofthemostimportantandrelevantpoliciesforyou.
WhistleblowingPolicy
Cyngor Gwynedd is committed to providing high quality services to the people of Gwynedd and is dependent on the quality of staff and managers throughout the authority to do this. In the case of misconduct or a serious crime, it is crucial to bring these activities to the attention of a manager as soon as possible.
InformationSecurity
ConfidentialityAgreement-
Information obtained at work should be used for work purposes only It should not discuss personal details with staff members who have nothing to do with the matter in question
Confidential matters should not be discussed in public places outside work or with relatives and friends
When sharing information over the phone, it should be ensured that the person on the other end has the right to receive the information
Hospitality/gifts-
Receipt of gifts or money from residents is not permittable If a resident is intent on giving you a gift/money, please discuss with management immediately
Nosmokingpolicy-
Smoking and the use of e-cigarettes is strictly prohibited on all local authority properties
Outside areas have been identified for those who wish to smoke during their unpaid break-time Should you wish to avail yourself of these facilities, please speak to your Line Manager.
AlcoholandDrugsPolicy-
The above policy sets out the Council’s objectives to protect and maintain the health, safety and well-being of all Council employees in particular, while trying to reduce the risk of harm through the misuse of alcohol or drugs, in accordance with the Health and Safety at Work Act 1974
Cyngor Gwynedd prohibits staff from drinking or being under the influence of alcohol or taking drugs during contractual working hours, on Council property at any time and while on duty / standby out of hours normal work
The Council will reserve the right to test for alcohol or drugs when there is "clear suspicion" ('for cause') i e , when a line manager in collaboration with the Human Resources Department suspects that there is abuse that affects health and safety in the workplace
In your work, you will collect, store and process large amounts of personal information about service users and others
As such, it is necessary to adhere to data protection legislation, namely the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 The purpose of this policy is to explain the responsibilities of the Council and its staff to fully comply with data protection legislation
Resolvingconcernsandcomplaints-
The safety and wellbeing of staff is vitally important to Cyngor Gwynedd. Accusations of bullying or harassment in the workplace are taken seriously and Cyngor Gwynedd will support and listen to you if you would like help with resolving conflict or disputes.
Safeguardingvulnerableindividuals
This provides information as to what Cyngor Gwynedd staff should do if they are concerned about the well-being of an adult or child at risk of, or currently experiencing, abuse or neglect
WelshLanguagePolicy-
Cyngor Gwynedd strives to provide high quality care in the language most comfortable to the individual, including Welsh. See the above policy for further information on the Welsh language within Cyngor Gwynedd.
Socialmediapolicy-
Social media is a term used to describe any websites or online tools that let users interact with each other by sharing or publishing information, opinions, or commentary to a wider group.
The Council recognizes social media as an important tool for communicating and sharing information about services and maintaining dialogue with the public
The Council trusts its staff to use social media like any other means of communication The purpose of this policy is to provide guidance on good practice when making use of those media
UseofWhatsApporothermessagingapps-
As you know, WhatsApp is now widely used in the Council and the Information Management Group has already published a corporate policy on the appropriate use of the app. It is a convenient medium to share corporate messages but still creates risks in terms of information management if it is needed for the purposes of the police or investigations such as the COVID-19 investigation. The use can currently be seen on personal phones and also on official phones provided by the Council and there are further risks if a member of staff were to leave the Council's employment.
We realise that there is extensive use of this medium and you are asked to familiarize yourself with the above policy and also draw the attention of your staff to the content.
Mobilephones-
Mobile phones should be kept in the lockers provided and should not be on person during your shift.
Standardsofpersonalappearance:
We do not seek to inhibit individual choice in relation to your appearance. However, you are expected to always dress appropriately (i.e., smart casual) in relation to your role, and to ensure that your personal hygiene and groming are properly attended to prior to presenting yourself at work.
Where you have been supplied with a uniform, then you must wear this at all times when required to do so.
The tunic should be worn with smart, black trousers (no denim or leggings) and sensible, flat, black full shoes (not pumps, coloured trainers or Ugg boots)
It is your responsibility to ensure that your uniform is clean and presentable If your work brings you into contact with the general public then you must remove all visible piercings with the exception of a single set of earrings (or one single earring), and you must ensure your dress and grooming standards reflect the values of your employer
Dress-
The wearing of acrylic and/or gel neils and any nail polish is not permitted
Long hair should be tied back
If you have any queries about what is appropriate, these should be directed to your Line Manager
There are facilities for you to change to your uniform at your workplace
Personal belongings should be kept in the staff lockers provided - key to be returned to the Office at the end of the shift
CommitmenttotheWelshlanguage-
Cyngor Gwynedd encourages a culture that is supportive of the Welsh language Our Welsh Language Policy details our commitment to the Welsh language
The above policy also reaffirms Cyngor Gwynedd‘s commitment to the Welsh Language Standards of the Welsh Government
Everyone has the right to service through the medium of Welsh Please watch this video in which service users Will and Morfydd from Penygroes explain why speaking Welsh in care homes is important.
Mwynageiriau-
Mwy na Geiriau (More than just words) is the Welsh government’s strategy for ensuring individuals receiving care have access to care through the medium of Welsh
Every Cyngor Gwynedd job has a certain Welsh language requirement that will have been made clear to you when applying for your position. You will be expected to work towards reaching this requirement if you are not yet at that level. Your line manager has a responsibility to help you with this, and it will be expected that you will have had a conversation with your line manager regarding learning Welsh and Welsh lessons available to you.
Languagerequirements-
As part of your induction or otherwise soon after starting your job, your line manager should have made you aware of the mandatory language self-assessment, which can be found by hovering over ‘my employment’ on the online self-service then clicking on ‘questionnaires.’
The result of the self-assessment will let you know whether or not you currently reach the Welsh language requirement of your role and will better equip your line manager and Cyngor Gwynedd generally to help you reach it if you currently do not.
The self-assessment can be found by hovering over ‘my employment’ on the online self-service, reached via the staff intranet, then clicking on ‘questionnaires,’ and then ‘Welsh language selfassessment,’ as indicated below:
Cyngor Gwynedd staff are valued and supported to develop and progress professionally while maintaining their personal health and wellbeing See this page for information on the many benefits available to you as a Cyngor Gwynedd employee, from local and national discounts to cycle to work schemes and information on work-life balance
Leave should be requested at least 2 weeks prior to the date. Requests need to be made to and confirmed by management team of individual homes.
Granting of leave will be dependent on individual services and needs of the home.
Generally, 2 day staff, 1 night staff and 1 kitchen staff will be given A/L in the same week. Extra leave is given at discretion of manager and dependent on staff availability.
Ask your manager for access to an annual leave request form if required.
Click here to read the Annual and Special Leave Policy.
The Council’s Sickness Absence Management Policy has been formed to promote a balance between meeting the welfare needs of individual employees and maintaining a high standard of service across the Council. It is expected that you make every effort to be at work and the Council is committed to protecting the health, safety, and welfare of employees, and will always introduce initiatives to promote staff health including trying to promote a positive culture of attendance and environment healthy working
The Council will take proactive steps to address numerous short-term sickness absences and is committed to reducing such cases. However, as a fair and careful employer the Council is sensitive to the needs of employees who suffer from long-term or permanent illness and will endeavour as far as possible to provide the necessary support
Requestsforlongerthantwoweeks:
A written request for annual leave for longer than two weeks should be made to the line manager.
This request will be for ‘special circumstances’ only.
It is expected that the request explains the special circumstance. It will be up to the manager to grant this special request, depending on the needs of the Service.
When the request is made, the needs of the service and the team should be considered
It is to be understood by all staff that this special request cannot be granted annually
The annual leave needs to have been from earned allowance
Youshouldarriveinplentyoftimebeforestartofshiftanddonotleaveearly.
ShiftPattern/Rota
Some homes work on a 12 hour shifts pattern and others on an 8 hour shift pattern
Manager - usually available Monday - Friday
Deputy manager - 5 days out of 7 including weekend work
Senior care 4/5 days out of 7 including weekend work
Working day shifts are between the hours of 7:30am - 10pm
Waking night shifts are between 7:30pm - 8am
Kitchen hours are between 7:30am - 6pm
There is a rolling rota in each home, these rotas should be available threeweeks in advance
You will not be able to change the rota without senior staff authorisation
Days/Breaks
One 30 minute lunch break, unpaid.
Tea breaks are encouraged with the residents in their lounges at any time.
ALL BREAKS MUST BE STAGGERED TO ENSURE SUPERVISION OF RESIDENTS, THE FLOOR CANNOTBELEFTUN-SUPERVISEDATANYTIME.
FoodandFacilities
Tea and coffee facilities will be provided for all staff
Water is available for staff
Lunch will be provided when diningwithindividuals.
Personalcare:
Towels - light towel and flannel for top half of body.
Dark towel and flannel for bottom half.
Encourage users to wash their hands, face and upper body.
Support with personal care - back, sacrum, feet and legs, skin folds, creases, pressure points. Check that the skin is dry after washing. Apply any creams by adhering to skin map instructions. Record and report any concerns e g , bruises, redness, sores, cuts, swelling, discharge, dry skin etc
Sign MAR after applying any prescribed creams
Teeth and dentures - oral care risk assessment should be completed and reviewed as necessary
Nail care (encourage the service user to clean, cut and file Refer to a chiropodist if required), staff should not cut diabetic individuals’ nails
Shaving, electric or wet (do not wet shave if the service user is on an anti-coagulant )
Glasses - ensure they are clean
Hearing aids - ensure they work, have batteries and are clean
Washing:
Record bath temperature
Always document in the daily notes when offering a bath or shower
Personal toiletries should not be left in the bathroom and should not be shared among individuals
Bath with remote controlled seat can be used Level of bath can be raised so that the service user does not have to bend down
The height of the bath and position of the chair can be controlled with a remote control
A walk-in shower is available.
Temperature of water is set to ensure users cannot scald themselves. There will be a cut-off point on most baths when water reaches a certain level. Ensure if individual is left unattended that you lock the taps to avoid any kind of accidents and that the individual has a call bell to hand.
Dressandpersonalappearance:
Promote choice.
Stroke - dress the affected side first, undressing is the last step. Special needs, surgical stocking, suitable shoes, prosthesis etc.
Record and report back on any concerns.
Hair (encourage service users to brush their own hair.)
Make-up, perfume, jewellery - encourage and assist.
Continence
Maintain dignity and privacy of individuals
Encourage and support with toileting
Support to manage incontinence
Monitor for signs of constipation/diarrhoea/urine infection
All staff need to attend two-day training/inhouse competency before completing tasks without supervision.
Follow moving and handling plan/risk assessment for individuals.
Report/record all falls/near misses on HS11, complete post falls assessment.
The mealtime experience should be a social occasion and individuals should not be rushed
Hot and cold drinks should be available all day in lounges and fruit and snacks available all day unless otherwise stated e g , risk to others
A good variety of food should be offered with vegeterian options and two choices per meal e g , cooked breakfast, continental etc
Food should be home made with cakes/biscuits available and served on a side plate
Background music should be offered available during mealtimes.
Individuals should have a choice of where to sit and be correctly positioned to be able to eat their meals.
Staff should be relaxed and sit with the individuals with meals provided. Specialist equipment is available to assist the service users in a dignified manner.
Residents’chosenmeal-timesarerespected.
Mealtimesareusuallybetween:
Breakfast 7 30am - 10 30am
Lunch 12pm-1 30pm
Tea 4 30pm-6pm
An individual can request an alternative to the menu at any time and this should be accomodated for
Tables should be nicely laid out - napkins, condiments, flowers.
Individuals should be encouraged to dine out where possible or themed evenings arranged e.g., Chinese, fish and chips.
Independence should be promoted with facilities available for individuals to make their own hot drinks/toast/light snack.
There should be a list of activities on offer in each establishment with evidence that activities have taken place
There should be a list of dietary needs / allergies / individuals’ preferences in all kitchens
Leisuretime
Staff are encouraged to ask users what hobbies they might have and what activities they enjoy doing, this is all part of enabling independence among residents, and it is important that you do not stop users from doing what they enjoyed doing before coming into the home. It is also important that they are offered to do take part in new activities that other residents might be doing. E.g., daily tasks such as laundry / doing the dishes, preparing meals / baking / gardening etc.
Dementiaunits
Staff are encouraged to keep individuals occupied with daily activities which are meaningful to the individual It is important for people to continue with past interests
All cleaning materials / sharp objects / toiletries / PPE should be kept under lock and key unless risk assessed.
Supporting residents to carry on with their favourite activities as well as introducing new ones is an important part of helping residents to live their lives as they wish to live it.
Community Outings should be arranged to encourage a sense of community and keep residents active and happy. We support religious activities if these are important to the resident, as well as concerts and hobbies of various kinds
There will be a wellbeing section in the resident’s care plan, and it will be important to follow and document activities
Hospital/GP/clinicappointments -
Should a resident need to attend an appointment (such as a hospital appointment), private arrangements will be made where possible. However, if this is not possible, we will ask if a member of staff or the Key worker can support
Readingthehandovernotes
Handover - An effective handover should include the following details: A summary of major activities, updates, and concerns Any accidents, injuries, health-related incidents, and other, vital medical information. Handover of information takes place at the start of each shift e.g., morning shift, afternoon shift and night shift. All staff should sign that they have received a handover of shift, if for any reason you are not available for handover (emergency) handover notes should be read at the earliest possible opportunity and signed.
Completionofdailycarenotes
Daily notes should be a detailed accout of how the individual has spent their time.
All daily care notes should be written in black ink with the date, time and full signature - do not initial. They are a document, and can be used in a court of law, therefore they must be readable and factual.
Any information in the daily notes that needs to be passed onto the next shift should also be recordedonthehandovernotes.
Completionofcareplans-
Seecareplanexampleinworkplace.
Information about all residents is held in the Care Plan which will be drawn up within 48hrs of admission by senior members of staff and the keyworker.
If you are supporting a resident for the first time, please make yourself familiar with the residents needs through reading the Care Plan.
If you have any doubts, contact the manager All information to which you have access regarding the residents must be treated with the utmost confidentiality
The Care Plan will be reviewed every 3 months by the key worker / Senior member of staff or sooner if needs change It is the responsibility of the Manager to ensure that all care plans are monitored
Careplansarekeptunderlockandkeyatalltimes.
Keyworkers
A Key Worker is a CARE PROFESSIONAL who takes a key role in co-ordinating the care of the individual and promotes continuity, ensuring the individual knows who to access for information andadvice.
You will together with the management be appointed as a keyworker to a resident or residents.
Medication
All residents are encouraged to take responsibility for their medication – assessment will be completed by the manager with the individual Should the individual not wish to doso, the care home staff will take responsibility on their behalf and will follow the relevant procedures for doing so under the policy for the management of medication in care homes
Staff are not permitted to administer medication if they have not attended the relevant annual trainingandhavebeenassessedannually ascompetenttodoso.
CompletingDocuments
Fire management plan/weekly checks
Legionella/weekly check little used outlets
Health and Safety equipment checks/monthly
In the case of injury or accidents to either staff or residents a HS11 form should be filled out and sent to the following:
Copy on the individual’s file.
Copy on the residential homes’ file.
Copy to health and safety department.
Marr sheets
Medication Error form
ABC charts for behavioural issues
Incident Forms
Governance
Complete daily any of the above that is expected of you
Personal responsibilities
Training/induction
All staff have a personal responsibility to:
Complete induction, including the language self-assessment - (log into the self-service, then ‘my employment,’ then ‘questionnaires ’
Attend mandatory training sessions
Attend training sessions as deemed necessary to role by manager
Complete refresher training
Complete E-learning modules as advised
All staff have a personal responsibility to follow guidance and adhere to policy. Link to health and safety policies. Link to fire safety policy.
ALL STAFF:
Must attend training every three years and refresh through E-learning. Need to download All Wales Safeguarding App.
Have a duty to report any issues of possible abuse and follow the All Wales safeguarding policy
Link to Cyngor Gwynedd safeguarding policy
Responsibilities and duties of staff completing domestic duties.
There should be a cleaner and cleaning schedule in place in all establishments, but all staff are expected to complete cleaning tasks - please refer to the cleaning manual
There should be a cleaner and cleaning schedule in place in all establishments, but all staff are expected to complete cleaning tasksplease refer to the cleaning manual
All staff including care staff should have a cleaning induction and should also read the cleaning manual and be aware of the COSH sheets
Once the individual is helped up in the morning by care staff the bedroom should be tidied – bed made with matching duvet / pillowcase covers or stripped if dirty. commode emptied, sink wiped, en suite tidied, bins emptied, and towels placed in laundry basket.
Cleaning cupboards / stores should always be kept locked.
Bins in communal areas should be emptied at the end of each shift. Night staff are responsible to clean communal areas – there should be a cleaning schedule in place.
Duties of cook and vice chef/domestic convenor
Expected kitchen hours -
Cook (37) 7 30am - 3 30pm, half an hour for lunch
Assistant chef (37) 9am-5:30pm most days with one hour less on one day One hour for lunch
Domestic assistant - coffee, teatime, and to fill the days off.
There will have to be two members of staff in the kitchen every day unless there is an emergency. A reminderisrequiredforholidays.
The below is a guide as to expectation of kitchen staff:
Cook
Put the porridge on ready for breakfast
Put vegetables in saucepan for the day
Preparing potatoes for the day.
Prepare the meat.
Setting the breakfast trolley.
Preparing the breakfast.
Preparing the dessert for the day.
Clearing, cleaning dishes etc.
Preparing potatoes for the next day.
Preparing vegetables for the next day.
Preparing meat for the next day.
Cooking today’s lunch
Serving lunch.
Serving dessert.
Lunch time.
Paperwork.
Stock-take
Orders
Team meetings
Assistant Chef/Kitchen Assistant
• Making list/taking orders for lunch and tea.
• Cook meat/dessert for tea.
• Preparing the cakes for teatime.
• Helping with the dishes.
• Clear the lunch trolley and clear the kitchen.
Lunch
• Prepare sandwiches for dinner.
• Kitchen cleaning, tops and mops.
• Assist with any duties in the job description and support the cook
Serving dinner
Clearing/cleaning and paperwork
Documentation in the kitchen.
11. Management
Dutiesandresponsibilitiesofmanagementteaminsupportingstaff Recruitment of staff
Interview process / 2 references, including most recent employer
/ Work history
StaffTraining
Arrange and monitor
Additional training, learning and development needs of individual staff members are identified within the first month of employment and reviewed through the supervision and appraisal process
Supervision/Appraisal
Staff receive supervision in their role to help them reflect on their practice and to make sure their professional competence is maintained. This includes feedback about their performance from individuals using the service.
Staff meet for one-to-one supervision with their line manager or equivalent officer, or a more senior member of staff, no less than quarterly.
12. Charge of home
The role of staff in senior positions is one of leadership and leading by example, never asking anyone to do something you wouldn’t do yourself.
Embracing the values of teamwork and recognising every individual’s role within the team is important.
Being honest and open.
Providing guidance, support, and encouragement to others. Having difficult conversations when necessary, in a sensitive and professional manner.
A specific account of details will be available
Specific to the home
Expectation of working on shift with one unit each, charge of home will allocate tasks for the day.
Charge of home will work in the quietest unit.
Example of shift pattern, guidance only, you can input your own here:
Approx times are only guidance
7.30am Allocate units for staff
Full handover from night staff (approx 15 mins)
Follow R/O
Duties as sheet communicate and delegate
Arrange shift Check for samples needed fasting as diary states
Work in the quietest unit assisting residents in getting up
This unit to be the one that has the special clean for the day – the domestic to work in this unit first Special clean involves bed change etc (work schedule available if required)
Staff (1) to assist with helping in this unit, depending on the needs of the residents
In unit check all residents, and see if they would like a cup of tea. Do this for unit (1) and (2)
In unit check all residents, and see if they would like a cup of tea
In unit check all residents, and see if they would like a cup of tea.
Place laundry baskets in convenient place to all bedrooms
Place laundry baskets in convenient place to all bedrooms
Place laundry baskets in convenient place to all bedrooms
Assist the residents who are ready to get up
Empty the airing cupboards, and take clothes to rooms
Assist the residents who are ready to get up
Empty the airing cupboards, and take clothes to rooms
Assist the residents who are ready to get up
Empty the airing cupboards, and take clothes to rooms
Empty commodes and wash/soak
Empty the airing cupboards, and take clothes to rooms
Empty the airing cupboards, and take clothes to rooms
910.00
Phone GP, nurse, and make appointments as diary states
Medication round for 2 units
Securely keep medication trolley as policy states
Take laundry to laundry room, and fill machines
Ensure residents are happy in lounges whilst you finish in the bedroom area
If there is time and the residents do not want breakfast yet, wipe the sinks, tops, make beds, put towels back and tidy room etc
Ensure you communicate with team members to ensure they are all ok
Assist with breakfast in own unit. Ensure involvements of residents Ensure relaxed, not rushed atmosphere Have a piece of toast and coffee with residents, sitting at the b’fast table.
CONNECT with them.
Ensure you are in the unit to assist with medication round, e g , ensure there is drink for the residents
Take laundry to laundry room, and fill machines
Ensure residents are happy in lounges whilst you finish in the bedroom area Ensure residents are happy in lounges whilst you finish in the bedroom area
Take laundry to laundry room, and fill machines
Ensure residents are happy in lounges whilst you finish in the bedroom area Ensure residents are happy in lounges whilst you finish in the bedroom area
Ensure you communicate with team members to ensure they are all ok
Medication Round for 2 units
Securely keep medication trolley, as policy states
Ensure you communicate with team members to ensure they are all ok
Assist with breakfast in own unit Ensure involvements of residents Ensure relaxed, not rushed atmosphere Have a piece of toast and coffee with residents, sitting at the b’fast table
CONNECT with them.
Ensure you are in the unit to assist with medication round, e.g., ensure there is drink for the residents
Assist with breakfast in own unit Ensure involvements of residents Ensure relaxed, not rushed atmosphere Have a piece of toast and coffee with residents, sitting at the b’fast table
CONNECT with them.
Ensure you are in the unit to assist with medication round, e.g., ensure there is drink for the residents.
10 00
Assist the residents who require personal care or need help to sit in the lounge or garden Ensure they are offered drink etc
Continue with R/O duties
Assist the residents who require personal care or need help to sit in the lounge or garden Ensure they are offered drink etc
Assist the residents who require personal care or need help to sit in the lounge or garden.Ensure they are offered drink etc
Float between two units
dividing your time Try to encourage participation in daily living activities, or planned activities during this time
Float between two units
dividing your time Try to encourage participation in daily living activities, or planned activities during this time
Ensure you keep going to the laundry room to fill the machines during the morning
Go to the laundry room and bring some clean clothes to the lounge to iron etc
10:45am
coffee time with residents, have a coffee with them, (10 mins)
coffee time with residents, have a coffee with them, (10 mins)
Use this time to fill the days and promote the wellbeing of the residents e.g.,
Whilst your team member is floating between two units encouraging participation in activities, hoover your unit, check laundry (approx. ½ hour)
Bring clean dry clothes to unit to wrap and iron coffee time with residents, have a coffee with them, (10 mins)
Use this time to fill the days and promote the wellbeing of the residents e g ,
Assist the residents who require personal care or need help to sit in the lounge or garden.Ensure they are offered drink etc
Whilst your team member is floating between two units encouraging participation in activities, hoover your unit, check laundry (aprox ½ hour)
Bring clean dry clothes to unit to wrap and iron
Float between two units dividing your time Try to encourage participation in daily living activities, or planned activities during this time
Cynorthwyo gyda'r glanhau arbennig yn yr uned R/O
coffee time with residents, have a coffee with them, (10 mins)
Use this time to fill the days and promote the wellbeing of the residents e.g.,
12.00
12 30 Lunch time
1pm 1pm –2pm
Cover units 1 and 2
Go for lunch 12 30 - 1 Medication round
walks, gardening, trips
Lunch for half an hour
Assist with lunch
(kitchen staff to serve) 1 and 2
Ensure residents are comfortable with plenty of drinks etc.
complete care notes in units with residents
2 – 2 15
Handover to evening staff
Extra staff now on duty, use time to follow keyworker role, plan activities with residents, weights, training supervisions etc
New staff to take over operational activities
walks, gardening, trips
Lunch for half an
Assist with lunch 2 and 3 (kitchen staff to serve) Ensure residents are comfortable with plenty of drinks etc.
complete care notes in units with residents
Extra staff now on duty, use time to follow keyworker role, plan activities with residents, weights, training supervisions etc. New staff to take over operational activities.
walks, gardening, trips
Cover units 3 and 4
Go for lunch 12:30-1pm
Assist with lunch in units if required, otherwise continue with cleaning
Finish at 1pm
Ensure residents are comfortable with plenty of drinks etc
complete care notes in units with residents
Extra staff now on duty, use time to follow keyworker role, plan activities with residents, weights, training supervisions etc
New staff to take over operational activities
Car Parking is available in the car park provided. Private vehicles parked on or around our premises are done so at the owner’s risk and we accept no liability for any damage caused to such vehicles Employees’ cars must be parked at owners’ risk
Main entrance to allow visitors to use the nearer spaces.
Keycodes
You will be given codes to access the property, these codes must not be disclosed to any other person Any accidental disclosure must be immediately reported to your Line Manager You must not bring any unauthorised person on to the property without prior agreement from your Line Manager
Maindoor
The main door will be locked at all times, unless closely supervised by a member of staff This is to ensure the safety of service users, staff, personal belongings and property. Visitors are required to ring the bell to gain access and to sign the visitors’ book (See visitors section). This practice is essential so that the staff can be sure who is in the home should a fire occur
Signinginandout
You must sign in and out following guidance on signing in and out book.
Property
Any damage, faults, repairs, breakdowns need to be reported to Eiddo/Property (contact details in the office) who will arrange for contractors to attend
Emergencies
Please refer to Emergency Action Plan which is located in the blue bo the office
EmergencyEvacuationPlans
Fire alarms and safety instructions located throughout the premises
PEEPS are completed for all individuals to ensure they are evacuated in a safely manner.
EmergencyResponse
Missing Persons – If a member of staff finds that a resident is missing, the person in charge of the home should be notified immediately The person in charge should:–
Ascertain as accurately as possible an account of the missing persons last known movements and description
Organise an immediate search of the home and grounds
If staff are available, they can be directed to search the immediate vicinity of the home, but on no account should the home be left unattended.
Follow the Herbert protocol - HerbertProtocolform(met.police.uk)
If the missing person is not located, the person in charge will then:-
• Notify the police.
• Notify the next of kin
• Notify the principal officer
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Once the missing person is located, the person in charge must ensure that all persons and agencies involved are informed that the resident has been returned. If upon return the resident shows any signs of physical distress, the GP should be contacted and requested to visit. The appropriate Area Office Social Worker should be contacted to arrange a full case conference.
Visitors are to be greeted, again promoting the Welsh Language. Customer care is very important thereforebodylanguage,toneofvoice,attitudeetcshouldbeconsidered.
Youwillneedtoconfirmidentityandaskthevisitorwhotheyhavecometosee.
All visitors should be guided to sign in via the logbook, including GPs and nurses Asbestos Register should be shown to tradespeople
Visitors are encouraged to use the antibacterial hand-gel on arrival which are located by the entrance and other corridors around the home
If a visitor has come to see a resident, you must first check with the residents to see if they are happy to receive the visitors
Offer refreshments, tea and coffee etc to the visitor and maintain a high standard of presentation
As queries by phone are common in care homes, it is important to take care when communicating via phone We encourage the use of Welsh when answering the phone, as well as a polite and welcoming manner and tone of voice Make sure you do the following when answering a phone call:
• State your name.
• State the home’s name.
• Ask how we can help.
• If you cannot answer, ask them to stay on the line while you go and g the manager.
• If you need to phone back, ask for their phone number.
Confirm conversation and document it.
Laundry is returned to service users on the laundry trolley. The name of each user is written on a card or in some cases they have baskets with labels for users’ names.
Ensure that all clothes are returned to the right individuals. Encourage individuals and families to label clothing.
Individuals are encouraged to wash their own clothes to sustain a sense of independence within the home. Amenity funds covers all mishaps including shrinkage of clothing or any damage of clothing if staff wash the clothes.
Laundry trolley should be available on all floors / units to carry dirty / soiled laundry. Keep linen off the floor.
Upon collection of laundry, linen should be removed from an individual’s bed with care and placed in the appropriate linen bag Staff should prevent unnecessary shaking of linen as this will increase the number of bacteria in the air
Soiled /foul linen should be placed in red soluble bags
Heavy soiled items should have solids removed before placing in bags
Staff should never open red soluble sacks – place the sack containing clothes in the washing machine
Soiled / foul linen (in red sacks) should have pre-wash / sluice cycle selected and washed at a minimum of 60 degrees or the highest temperature suitable for heat sensitive items
Woollen clothes /delicate fabrics to be placed in separate basket in the laundry room for night staff to wash. Do not tumble dry.
Do not tumble dry hoist slings.
Do not use fabric conditioner with wendylett sheets nor slings
Clothes should be hanged out to dry in fine weather. Do not over dry clothes in the tumble dryer.
Tumble dryer filter to be cleaned ongoingly daily.
Once all service users are up in the morning, linen to be transported using the laundry trolleys to the laundry and first loads to be put into machines.
Transport dry / clean laundry to the lounges using clean laundry basket to encourage residents / staff to fold. 2 0 2 4
