CSG Xponent for Healthcare
Keep Patients on Track With Connected Experiences The patient experience is full of pivotal moments that shape their care, from scheduling to symptom management to coverage changes. But too often, those moments are disconnected, delayed or impersonal. To build trust and drive better outcomes, you need to bring care communications under one roof. Your patients should experience one health system, not a maze of departments.
What’s Getting In the Way of Better Patient Engagement Even the most patient-focused care teams hit real barriers: Fragmented Systems Different tools for pharmacy, care management, outreach, etc. create a disjointed experience for the patient. Data Without Direction You're tracking refill gaps and call center logs. But you’re struggling to act on what they mean in time to make an impact. One-Size-Fits-None Messaging Generic outreach doesn't address why patients fall off their journey, such as financial, emotional or logistical reasons. Manual Outreach Workarounds Teams spend hours triaging which patients to call—while too many other patients who need help go unseen. ©2025 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”)
The Solution: CSG Xponent Xponent connects every patient signal—digital or human—to power better experiences. Unlike single-
purpose platforms, Xponent breaks down silos across pharmacy ops, care teams and patient engagement channels to deliver one unified experience that feels responsive, personal and proactive.
You’re not just reminding them to take their meds. You’re showing them that someone’s paying attention.
70%
While most patients stick with their primary care provider, nearly 70% would switch if another option delivered a better experience.
CSGI.COM
1