Fiber’s Execution Gap Is Real
Fiber success isn’t just about passing homes— it’s about activating them immediately, delivering a seamless customer experience, and scaling efficiently. The real bottleneck isn’t the network. It’s the field.
Delayed installs, repeat truck rolls, and disconnected systems stall revenue recognition and frustrate subscribers. CSG Field Service Management (FSM) solves these problems from day one with AI-first automation, real-time orchestration, and a future-ready foundation for growth.
ApartCSG FSM is not a generic scheduling tool. It is a fiberfocused, AI-powered platform that automates over 70% of dispatch decisions. This enables field teams to 70%
AI automates over 70% of dispatch decisions
Proven Impact
Live in-market results, backed by over 100 million orders fulfilled annually and more than across North and South America.
Built for Field Speed and Subscriber Satisfaction
CSG FSM’s AI engine constantly evaluates field conditions— technician location, traffic, job type, availability, and customer constraints—to determine the smartest next move for every job in your queue. That means fewer delays, smarter scheduling, and better use of your most expensive resource: field technicians.
Technicians are matched to jobs based on skill, location, and availability. As soon as a schedule changes, CSG FSM reshuffles the workday to fill in gaps, reduce downtime, and eliminate wasted drive time. Dispatchers only step in when human judgment is required. Everything else is handled by AI.
End-to-End Field Orchestration
CSG FSM gives you full control over your field operations —without adding complexity.
Automated dispatch and routing, optimized by real-time traffic, location data, and skill matching
Dynamic scheduling that adjusts to cancellations, delays, and lastminute changes
Capacity forecasting and workforce planning dashboards to get ahead of tomorrow’s demand
Exception-based management so dispatchers focus only on highpriority scenarios
A no-code mobile app for technicians that streamlines workflows and syncs updates in real time
Seamless communication tools that proactively notify customers across voice, SMS, and web
From Install to Activation to Revenue
In traditional workflows, a technician completes the install—but activation may not happen for hours or days, depending on how fast back-office systems catch up. CSG FSM closes that gap by integrating directly with provisioning and billing systems, triggering activation the moment an install is marked complete. This means same-day revenue recognition is not just possible —it’s automated.
OSS/BSS integration with real-time updates to provisioning, billing, and customer engagement systems
Recognize Revenue Faster
Scale Without Slowdown
CSG FSM is cloud-native, hosted on AWS, and designed for zero-downtime scalability. Fiber providers can go live in under 120 days, launch new markets in hours, and scale from 5 to over 100,000 technicians.
CSG FSM integrates seamlessly with existing OSS/BSS systems. With CSG’s modular SaaS model, providers can start with FSM and expand into billing, payments, and customer care as needed—without disruption.
The Strategic Advantage for Fiber Operators
If you are BEAD-funded, PE-backed, or scaling fast, CSG FSM delivers operational agility, reduced cost-to-serve, and a subscriber experience that drives retention and satisfaction.
It helps your field teams work smarter, your ops teams gain control, and your business turn capital investment into cash flow—faster than your competitors.
Get Ready to Scale Installs Into Growth
CSG FSM turns field service into a strategic advantage. Launch faster. Scale without friction. Activate subscribers on day one.
About CSG
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.
Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.