2025 Unwrapped eBook single page

Forward This year, the CSG Forte team focused on refining the payment experience—making it simpler, faster and more secure. With targeted enhancements like smarter BillPay, flexible Checkout, advanced fraud protection and much more, every update boosts your revenue and builds customer trust.

Unwrap the year with us to learn how these practical improvements are shaping a more intuitive and reliable payments journey for all.​

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©2025 CSG Forte Payments, Inc. and/or its affiliates (“CSG Forte”)

Putting Customers First— In Practice Putting customers first is more than a slogan—it’s how we operate at CSG. That's why we listen closely and act on what we learn, making sure our customers and partners remain central to every decision.

Rather than chasing sweeping changes in 2025, we enhanced and polished the everyday experiences that matter most. By improving those small interactions, we build trust and loyalty during quick, meaningful moments when customers connect with our platforms and rely on us to connect them—where they want, when they want.

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BillPay Enhancements We dedicated 2025 to refining our BillPay experience so you get paid faster while strengthening trust with your customers and simplifying your daily operations.

We made it even easier to work with our platform’s: Clean, intuitive design Streamlined layout for effortless navigation.

Transparent service fees Any applicable fees displayed upfront for full clarity.

Simplified payment steps Guided workflow ensures a smooth, stress-free process.

Expect even better outcomes, such as: Higher completion rates Fewer support calls Stronger brand perception

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BillPay is rated with 5 stars by 80% of our guest payers.

Checkout, Upgraded Our payment form has always made checkout simple and secure. Now, you can take it a step further by embedding the entire payment experience right into your webpage.

No extra steps, no interruptions—just a seamless, branded flow that gives you complete control and keeps customers with you from start to finish.

The embedded option fits naturally within your checkout process, helping you maintain consistency and increase payment completions. Prefer the classic pop-up? The modal form is still available for quick pay-now or overlay use cases. And switching between modes is simple—adjust one parameter without changing your payment logic.

Both options are mobile-friendly and responsive, supporting key capabilities like: Token creation

Credit or debit card

Card number *

Exp date (MM YY) * MM YY

Payment processing Scheduling

Your Payment

+$0.18 service fee

Subtotal:

$3.50

Service Fee:

$0.18

Total

$3.68

Security code * CVV

* required

eCheck +$0.18 service fee

no service fee

no service fee

+$0.18 service fee

 Back

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Secure Web Pay V3: Smarter, More Flexible

The next generation of Secure Web Pay (SWP) is here, delivering a fully modernized experience with powerful customization and enhanced usability, including: Design flexibility – Tailor colors, field labels and layouts for a payment experience that fits your brand. All these changes are available in Dex. Advanced features – Configure scheduled recurring payments and add custom field types to capture all reconciliation details.

Enhanced usability – Progress indicators, improved date pickers, instant card-type detection and clearer validation errors create a frictionless experience.

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SWP Color Themes Colors

Preview

Blue Berry Green

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Payment Information

CREDIT CARD

ELECTRONIC CHECK

Payment Details

Green Highlight Single Payment

Plum Teal Dark

Multiple Payments

Payment Notes:

Invoice Fee

$0.00

Total

$0.00

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Enrollment Enhancements: Faster Enrollment, Seamlessly Delivered Forte’s advanced enrollment automation gets merchants online in as little as 10 minutes—without compromising security or compliance. Behind the scenes, we handle critical steps like screening, credentialing, rate setup and back-office processes, ensuring every account is ready for success from day one.

The result? A faster path to activation and a smoother experience that builds lasting trust from the start.​

10 minutes from enrollment to acceptance​

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Introducing the

CSG Forte Training Hub

Delivering the best products means providing the best training materials to help our customers find what they need, when they need it.

The Hub features multimedia content for rapid product onboarding, plus essential compliance and security awareness resources to safeguard your payers and your operations.

Discover the Hub’s: Role-specific training Quick video tutorials Detailed guides Compliance updates Security best practices With centralized access to every key link and resource, you’ll find everything you need—no more searching across multiple contact points. The CSG Forte Training Hub streamlines your learning experience, so you can focus on what matters most: accelerating payments and supporting your business success.

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Coming in 2026:

CSG Forte’s Next-Generation AI-Powered Fraud Detection Artificial intelligence (AI) isn't just powering innovation. It's making fraud smarter and faster. Stay ahead of evolving threats with an always-learning platform that protects every transaction, regardless of payment method, channel or fraud vector. By harnessing adaptive AI and industry-tailored defenses, your system can anticipate attacks and fend them off before they happen. This keeps your business secure without sacrificing speed or harming the customer experience.

Are you ready to tighten up your payment fraud defenses in the new year? CSG Forte can help.

Reach out and connect with one of our experts to learn more.

Experience the difference: 1:3 reduced rate of false positives 50-70% drop in fraud-related losses 99.999% uptime PCI SSF-compliant

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Celebrating CSG’s People-First Culture At CSG, our commitment to creating an inclusive, empowering workplace continues to earn industry recognition. This year, we proudly received three major honors:

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Best Company to Work For (U.S. News & World Report) America’s Greatest Workplaces in Tech (Newsweek) Top Company in Technology for Women to Work (The WICT Network)

At CSG Forte, our north star is the customer experience. In 2025, we harnessed AI and automation to make payments smarter and onboarding seamless, all while keeping trust and security front and center. Every enhancement— from frictionless BillPay to real-time support—reflects our commitment to listening, learning and delivering practical innovation that empowers our customers to thrive.

Saurabh

Joshi

President, CSG Forte

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About CSG Forte CSG Forte, a CSG company, delivers digital payments solutions that help organizations scale faster and smarter. With CSG Forte, organizations process omnichannel payments across a best of breed, PCI-compliant digital platform that allows customers to make any payments, via any channel, at any time. Our awardwinning technology empowers organizations to modernize how customers pay bills, increasing on-time payments and customer satisfaction while using a single low-code, unified digital platform. CSG Forte manages over 160 million transactions and over 98 billion dollars in payments annually for nearly 100,000 merchants across government, telecom, property management, healthcare and other industries.

To learn more, visit www.forte.net and connect with us on LinkedIn and X.