CSG Quote & Order 2025

CSG Quote & Order Close deals faster and maximize profitability from quote to cash

The only business-to-business Configure, Price, Quote (CPQ) and order management solution engineered to handle the intricate demands of telecommunications.

The Challenge

The telecommunications industry is under pressure to deliver tailored B2B solutions, but the old way of doing it doesn’t scale.

For years, CSPs relied on heavily customized systems to meet customer needs. Those bespoke builds worked for a while, but they’re now too slow, too costly and too rigid to support today’s commercial demands. The problem? Traditional quote-to-order processes weren’t built for this level of demand and complexity.

Manual steps and brittle, custom-built workflows slow down deals and make it harder to protect margins—especially in high-pressure sales cycles.

The impact is real: more than half of CSPs take over three days to deliver a quote, even though the industry standard is less than one. That delay puts revenue, customer experience and competitive advantage at risk.

CSPs need a different path: configurable, out-of-thebox SaaS solutions that deliver advanced functionality without the burden of coding, custom development or long implementation cycles. With turnkey capabilities, teams can adapt quickly, maintain control over costs and margins and introduce new offers at the pace the market requires.

2

CSGI.COM

©2025 CSG Systems International, Inc. and/or its affiliates (“CSG”)

Introducing CSG Quote & Order Meet CSG Quote & Order—the industry’s only catalogdriven CPQ and order management solution engineered for the unique demands of telecommunications. Designed for speed, accuracy and control, CSG Quote & Order empowers providers to move beyond manual, fragmented workflows and embrace a smarter, turnkey approach.

With advanced out-of-the-box SaaS capabilities, teams can configure, quote and fulfill even the most complex B2B products—without coding or lengthy development cycles.

Every phase, from initial engagement to billing, is seamlessly connected, eliminating bottlenecks and accelerating revenue.

CSG Quote & Order is the highest rated solution evaluated by industry analysts for the complex requirements of B2B telecommunications providers, with excellent support for selling and managing complex service contracts.

©2024 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”)

CSGI.COM

3

Why CSG Quote & Order?

CSG Quote & Order modernizes the entire deal-to-dollar lifecycle, giving you the agility to win more business, protect profitability and deliver a consistent customer experience from quote to cash.

CSG's catalog-driven CPQ configures, prices, quotes and fulfills complex B2B products and solutions. It improves quote accuracy, reduces response times and gives complete visibility into margins so you always know precisely how much you’re profiting—and where you can optimize. Approval controls keep every deal aligned, while revenue stays protected as changes move from quotes to orders to fulfilled products.

The rich catalog modeling in CSG Quote & Order puts you firmly in control of your product architecture. It supports product options, relationships and add-ons—helping you reduce the number of products in market and simplify selling.

This is especially powerful for CSPs operating across multiple countries, where the same product may require different languages, prices, taxes, regulatory steps, feature availability or supplier-cost relationships.

Because the catalog dynamically drives fulfillment orchestration and decomposition, every order includes the information needed for successful completion. Pricing flows cleanly from quoting into billing, ensuring customers receive exactly what they ordered and are charged exactly what they were quoted.

That same catalog-driven configuration extends directly into actual fulfillment. It provides the structure required for flowthrough automation, reduces fallout and gives you full control over time, cost and transparency as orders progress.

With every phase—configuration, quoting, ordering, fulfillment and billing—aligned through a single catalog, CSG Quote & Order removes the disjointed steps that slow deals, introduce configuration errors and delay revenue recognition.

4

CSGI.COM

©2025 CSG Systems International, Inc. and/or its affiliates (“CSG”)

Financial Management

by Design CSG Quote & Order is the leading CPQ and order management solution for delivering predictable profitability from the first bid to final billing—built on CSG’s proven expertise in billing and revenue management.

By calculating costs and pricing directly from the product configuration— not from a static line-item SKU—you gain clear visibility into deal margins, including complex offers that involve partner components.

Deal approvals take full advantage of this financial transparency. CSG Quote & Order supports a flexible, proactive approval process that balances strong governance with fast response times. And because CPQ and order management run on a single system, any in-flight changes that affect pricing or costs stay accurate and consistent from quoting through fulfillment.

The Result

Tighter control over financial leakage and faster quote turnaround times, giving you a stronger win rate and greater confidence in every deal.

©2024 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”)

The fact that we are agile and nimble, and able to configure products very quickly meant that our customers are getting speedto-mark.

Head of Domestic and Global Wholesale, One NZ (formerly Vodafone New Zealand)

Read customer story

This is more than a transaction, it’s a partnership. CSG has gone above and beyond by guiding the use of CPQ and order management.

Executive General Manager, VicTrack

Read customer story

CSGI.COM

5

Unparalleled Configurability for Flexibility Quote & Order’s versatile product catalog sets a new standard for configurability in the industry. Its catalog is designed to handle any product or service, including connectivity, digital solutions and third-party services, with flexibility unrivaled by traditional CPQ systems.

6

CSGI.COM

©2025 CSG Systems International, Inc. and/or its affiliates (“CSG”)

Complex product relationships: Manage dependent products like multi-line, multi-access, multi-site and multi-partner offerings within a single quote. Products can also be related to geographic regions, pulling in available service options for the location.

Offer flexible solutions: Deliver comprehensive, customized solutions by bundling product components to address specific business challenges for enterprise customers. Today’s business-focused service providers are expanding revenue by adding more product value. IoT, IT managed services and SaaS are all growth areas that create natural synergies with traditional telco connectivity.

Tailored pricing and enterprise agreements: Support detailed enterprise agreements and customerspecific pricing, which may be negotiated in return for commitments made by the customer; for instance, a minimum spend over time.

Progressive order capture: Progressively enrich quotes and orders as they move through each stage.

This lets you generate an initial quote with only the essential customer information, while the system ensures that all remaining data is collected in time to fulfill the order.

Build working products without any code: Catalog configuration, processes and integrations built on industry-standard APIs minimize IT dependency and accelerate the launch of new offerings—code by exception. New products can be taken to market quickly through configuration alone, and catalog reusability ensures pre-built components are carried forward. Reuse integrations for fully configurable products.

©2024 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”)

CSGI.COM

7

Visibility Across the Entire Quote-to-Order Process By providing control and visibility across the entire quote-to-order process, CSG lets you manage operations with confidence.

This consistent oversight ensures you can fulfill service commitments accurately and efficiently, avoiding the common pitfalls of fragmented systems.

8

CSGI.COM

©2025 CSG Systems International, Inc. and/or its affiliates (“CSG”)

Transparency of status

Structured lifecycle states and stages can be tailored for each product, providing visibility into the quoting and order status. This drives automated notifications and establishes the foundation for proactive jeopardy and SLA management.

Integrated self-service interfaces

Enhance transparency and control with CSG’s real-time self-service interfaces for employees, customers and partners, enabling proactive management of orders and services. Use CSG’s APIs to enable your own tailored self-service experience.

Real-time visibility of cost

Make quick, informed decisions with full visibility of costs and margin analysis, allowing for optimal profitability adjustments in line with customer expectations.

Proactive issue resolution

Identify and resolve discrepancies, fulfillment delays or pricing inconsistencies before they impact your business, ensuring continuous service quality and compliance.

Industry-leading interoperability

To expand your capabilities and efficiently scale operations, you need solutions that are flexible and future-ready. CSG excels in system migration and integration, leveraging TM Forum APIs and Open Digital Architecture (ODA) along with MEF standards to effectively manage the most complex, multifaceted requirements.

©2024 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”)

CSGI.COM

9

Robust, secure cloud infrastructure

Cloud-native architecture, containerized using Kubernetes and built on microservices, results in the highest levels of availability, scalability and performance delivered on CSG’s Infrastructure or yours. When you choose CSG, you safeguard your systems and your customer, service and network data with CSG’s marketleading security framework.

Quick-start deployment and configuration in under

10 weeks

10

CSGI.COM

The power of AI

AI can enhance the quote-to-cash process with smarter product discovery, dynamic pricing and promotions, automated content and upselling, and improved catalog and contract management.

By combining a catalog-driven architecture with AI, CSG’s CPQ and order management platform creates a dynamic, intelligent system that personalizes the buyer journey, optimizes pricing and maximizes conversion rates.

Because the platform configures and manages complex B2B offerings, these interactions generate the structured data AI needs to be effective—turning every deal into actionable insights and smarter recommendations.

©2025 CSG Systems International, Inc. and/or its affiliates (“CSG”)

Risk-Free Migration and Implementation Supported by CSG's proven track record of success, migrating to Quote & Order is streamlined and secure.

The platform facilitates a smooth transition by maintaining data integrity and compatibility throughout the migration process.

Catalog functionality plays a central role in making data migration achievable. If you are starting from incomplete or inconsistent customer product and service inventories— often the result of manual operations—loose product specifications can be defined for easy import.

©2024 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”)

Product compatibility relationships then establish mandatory upgrade paths as items move to more controlled specifications. Migration helper tools provide real-time validation feedback, so you always know what needs correction. Migration, often one of the most complex aspects of transformation, is supported by the platform’s powerful catalog-driven features, making it fully manageable.

You can quickly leverage advanced functionalities with zerocode implementation of initial phases. CSG’s systematic approach simplifies setup, supports continuous adjustments and reduces typical migration risks—providing a clear, reliable path to operational success.

CSGI.COM

11

Real-time and context aware pricing and promotions

Price and cost can vary depending on context, and Quote & Order is designed to handle it in real time. The platform supports dynamic pricing adjustments and promotional offerings, which is essential when factors like price sensitivity, geography and seasonal promotions influence purchasing decisions. The catalog updates instantly across all systems, ensuring customers always see the most relevant and competitive pricing.

Master B2C and B2B sales in one place

Quote & Order's prowess in complex B2B scenarios uniquely positions the solution to optimize your B2C engagements. By addressing the most challenging requirements first, it provides a comprehensive solution that excels in managing both intricate and straightforward business engagements, making it ideal for enterprises requiring robust, versatile coverage.

It's a very competitive market—the ability to launch brand new products very quickly to respond to that is key.

Head of Domestic and Global Wholesale, Vodafone New Zealand

110%

Increase in Net Promoter Score

12

CSGI.COM

©2025 CSG Systems International, Inc. and/or its affiliates (“CSG”)

Supporting Every Aspect of Deal Management Configure

CATALOG Bill

Qualify

CSG Quote & Order Fulfill Price

Orchestrate/ Automate

Quote

Order

©2024 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”)

Contract

CSGI.COM

13

Turn Operational Complexity into Revenue Confidence with CSG Quote & Order CSG Quote & Order turns complexity into opportunity.

It equips your organization to respond faster to market changes, scale operations without adding IT overhead and make every deal predictable and profitable.

Measure the impact

1

Request a demo to see how quickly CSG Quote & Order can streamline your deal-to-dollar process.

2

Sales teams gain confidence to pursue bigger, more complex deals, while IT maintains control with secure, governed and auditable workflows.

Try CSG’s ROI calculator to understand the tangible efficiency, revenue, and margin gains your business could achieve.

3

Empower your teams, reduce operational friction and make every opportunity count with CSG Quote & Order.

Visit csgi.com to learn more.

14

CSGI.COM

©2025 CSG Systems International, Inc. and/or its affiliates (“CSG”)

About CSG CSG empowers companies to build unforgettable experiences, making it easier for

CSG & toOrder is use More JusttheySoftware people Quote and businesses connect with, and payThan for the services value most.

Our customer experience, billing and payments solutions help companies of any size moneyasset and make a difference.

With ourcompete SaaS solutions, company leaders can take It make is a strategic empowering you to not only but lead in your markets.

Transform control of their future and tap into guidance alongwith the CSG way Quote from our fiercely committed your operations and ensure the success of every quote & Order—the definitive andand forward-thinking CSGers around the world.

CPQ order management solution for telco, financial services and complex enterprises.

Want to be future-ready Visit csgi.com to learn more.and a change-maker like the global brands that trust CSG? csgi.com to learn more.

Visit ©2024 ©2024CSG CSGSYSTEMS SYSTEMSINTERNATIONAL, INTERNATIONAL,INC. INC.AND/OR AND/ORITS ITSAFFILIATES AFFILIATES(“CSG”) (“CSG”)

CSGI.COM

15