Reduce Risk. Strengthen Communications.
Cut Costs. Ensure Compliance. Deliver with Confidence.
Customer communications are more critical than ever.
In-house print and mail operations are no longer strategic. They are high-cost, high-risk and disconnected from your growth priorities. Meanwhile, customer communications are more critical than ever. Compliance, cash flow, customer experience — it all depends on timely, traceable, resilient communications.
Why Now?
Labor, material and postage costs are climbing fast. Audit failures and SLA breaches are a growing risk. Yet customer expectations and regulatory scrutiny remain high.
Managing print and mail internally is no longer efficient—or defensible.
That’s why leading insurers are outsourcing to CSG where our scale, systems and insurance-specific expertise enable us to deliver your communications on time every time.
Rising CapEx tied up in aging equipment
SLA risks and compliance gaps
Time-consuming manual workflows
Complete outsourcing of print and mail operations
Insurance-specific compliance, disaster recovery and delivery tracking
Omnichannel options (print, email, SMS and more) to meet policyholder needs
Every Communication Delivered. Every Requirement Met. Critical Communications. Zero Compromise.
Operational Continuity: Built-in disaster recovery and multi-site production
Audit-Ready Compliance: Certified, IMB Tracing, and Proof of Mail reporting
Lower Cost-to-Serve: Cut print and postage expenses by up to 35%
Accelerate Payments. Protect Policyholder Trust.
CSG ensures your most sensitive, time-critical documents— from claims checks to cancellations—are delivered with unmatched precision and visibility: We help you eliminate delivery gaps, cut costs and strengthen relationships.
30% increase in response rates
46% lift in revenue through improved delivery timing
99.97% production accuracy with a 5.48 Sigma rating
In-house print operations have become a liability. Outdated infrastructure, rising postage costs and growing compliance demands are draining capital and attention away from what truly matters—serving policyholders and growing your business.
We specialize in handling high-volume, regulated insurance communications with unmatched accuracy and reliability— so you don’t have to.
Whether you're facing cost pressures, compliance audits or a system upgrade, CSG ensures uninterrupted delivery of policyholder communications—secure, timely and audit-ready.
At CSG, we make communications a competitive advantage — built on deep insurance expertise and future-ready technology. We focus on critical policyholder communications. You focus on growth, innovation, and strategy.