TMA Dispatch - Summer/Fall 2025

SUMMER/FALL 2025 | TMA Dispatch

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SUMMER/FALL 2025 | TMA Dispatch

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Inside Summer/Fall 2025

CONTENTS

12

DEPARTMENTS

A Celebration for the History Book More than 200 TMA members and friends gathered in Palm Springs, October 4-8th for the 2025 TMA 75th Anniversary Annual Meeting.

The meeting delivered a unique blend of high-level strategic education sessions, professional networking, and engaging social events, providing the perfect environment to forge connections and gather actionable intelligence. We welcomed a new president and CEO and honored the achievements of three key contributors. As you’ll see in the pages ahead, attendees and guests managed to work in a little bit of fun along the way too!

16 GUEST

23 BUSINESS

IN EVERY ISSUE

If you’re thinking about retirement, starting a new venture, or simply seeking more freedom, now could be the perfect time to sell your central monitoring station. YourSix CTO and Co-Founder Jacob Hengel shares the reasons why.

Security company owners often encounter lucrative acquisition opportunities that can accelerate business growth. However, securing the necessary capital for these deals can be challenging. CIBC Bank’s Jennifer Holloway explains how security companies can effectively leverage acquisition financing to drive growth.

04 Outgoing President’s Message

19 TECHNOLOGY

Phishing remains one of the most pervasive and damaging cyberthreats facing organizations today. Even savvy professionals can fall victim to a wellcrafted phishing email, so keeping your guard up is essential. Read about six practical tips to help you steer clear of phishing scams.

50 EXEC Q&A Meet Speco Technologies Vice President of Business Development Brett Keller and learn what advice he’d give a young professional in the industry today.

21 STANDARDS

TMA released its newest ANSIaccredited standard in September ANSI/TMA-ATN-01 2025 Monitoring Center Notification of Active Threat Detection. David Holl, co-chair for the standard’s development committee provides insight into the new standard.

SUMMER/FALL 2025 | TMA Dispatch

06 TMA President’s Message 07 Outgoing TMA CEO’s Message 10 TMA CEO’s Message 26 Wireline Report 30 Wireless Report 35 New Members 38 FirstNet

Register online now for...

39 IQ Certified

TMA Member Legislative Update

40 Five Diamond

Wed., December 10, 2025 1:00-2:00 pm/ET

45 Operator On-line Graduates

Stay informed of state and federal legislation that may impact your business.

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MESSAGE FROM FORMER TMA PRESIDENT STEVE BUTKOVICH, CPI SECURITY

Investing in your Industry: The Power of Giving Back

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In a rapidly changing world, industries don’t evolve by accident—they evolve because committed individuals choose to invest their time and talents for the benefit of the industry and of others.”

environments where innovation and collaboration can flourish.

In every thriving industry, there is a quiet but powerful force at work— individuals who dedicate their time, knowledge, and passion to industry organizations. These professionals share a common belief: stronger industries are built when we invest not only in our own success but in the collective growth of our field. We have many associations, dealer groups and opportunities to provide feedback or serve in positions that drive these organizations.

To all who serve—on boards and committees, as mentors, speakers, volunteers, and advocates—thank you and added thanks if you serve TMA. Your efforts often take place behind the scenes, outside of business hours, driven by a commitment to progress and a driven future rather than recognition. Yet the ripple effect of your dedication is felt far and wide. You help shape standards, elevate best practices, and foster [4]

The benefits of giving back go beyond the greater good—there is personal fulfillment and professional growth woven into the journey. Serving in industry organizations builds lifelong connections and friendships. It sharpens leadership and communication skills.

It exposes us to new ideas, diverse perspectives, and emerging trends. Most importantly, it reminds us why we chose our profession in the first place. The act of contributing is, in itself, a catalyst for renewed passion and purpose.

In a rapidly changing world, industries don’t evolve by accident—they evolve

because committed individuals choose to invest their time and talents for the benefit of the industry and of others.

Your service strengthens our foundation, inspires future leaders, and ensures that our profession remains vibrant, ethical, and forward-thinking.

So, to those who give generously of themselves: keep going. Your work matters. Your leadership matters. And your willingness to lift others raises the entire industry. As we continue to build the future together, may you take pride in knowing that your contributions are paving the way for progress—and may you feel the deep gratitude of everyone who benefits from your commitment.

I have one call to action that lifts giving back in this way to the next level. Encourage someone else on your team to get involved.

Find ways to encourage other leaders in your organization to get involved in our industry. Imagine your company driven by more people with renewed vision and purpose growing through their service.

Thank you for showing up, giving back, and leading with purpose.

We are better because of you.

SUMMER/FALL 2025 | TMA Dispatch

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SUMMER/FALL 2025 | TMA Dispatch

MESSAGE FROM TMA PRESIDENT ALAN GILLMORE, IV, GILLMORE SECURITY SYSTEMS

Sharing a Vision and Laying the Foundation for our Future

I am incredibly humbled and honored to have been elected president of TMA and I look forward to the next two years, and all that TMA will accomplish. For those of you I have not met, my name is Alan Gillmore IV and I have worked in the industry for 23 years at Gillmore Security Systems which is headquartered in Cleveland, Ohio. I am extremely passionate about the industry and am grateful to have this opportunity to serve and help support such a unique and powerful organization.

I currently serve as president of Gillmore Security Systems, a third-generation family business. In addition to my day job, I serve on the board of NetOne and have held numerous roles within TMA, including co-chair of the Membership Committee, treasurer, vice president, and now president.

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As president, I invite and encourage you to share your vision of TMA’s future with me. I will use our shared vision to guide TMA during these exciting and transformative times. I am especially energized by the opportunity to work with our new CEO Whitney Doll. Her vision and drive are already paying dividends for TMA, and I am confident we are entering an era of innovation and growth. Our industry continues to evolve and has graced us with numerous opportunities for thought leadership and educational paths to help shape our industry. TMA is a special community that brings together public safety, service providers, monitoring centers, and technology partners. This combination of resources positions us perfectly to help drive change and create standards to benefit emerging verticals and technology shifts.

while better aligning them with the strategic direction of the organization.

As we are making these changes, I ask for your help as members. TMA is a member-driven organization, and we cannot achieve success without you.

Each member has a voice and we would love to hear them all so we can move forward together.

In closing, I want to thank the incredible TMA staff for all they do and thank you, the membership, for all you invest in TMA. I am consistently inspired by the talented individuals I encounter at TMA and know that together we will lay the foundation for our next 75+ years of success!

During my time as president, I plan to focus on enhancing TMAs great legacy of promoting the advancement of professional monitoring through elevated collaboration with our industry partners; promoting existing and developing new standards addressing the changing marketplace; driving growth and vertical expansion throughout the organization; and creating more engagement opportunities for our members and committees SUMMER/FALL 2025 | TMA Dispatch

MESSAGE FROM FORMER TMA CEO CELIA T. BESORE ability to pay attention. Additionally, being in a perpetual state of vigilance about our health, relationships, or finances inhibits our ability to concentrate.

4. Physical and Mental Exhaustion—a study in American Family Physician on April 2022 reported that 40% of Americans are chronically sleep deprived with only six or fewer hours of sleep per night. When we get tired, our attention diminishes and we fall into a state where one part of our brain is awake and one part is asleep, decreasing our level of alertness, responsiveness, and our capabilities.

Slow Down and Let’s Concentrate Are there days when you’re super busy but feel like you haven’t accomplished anything? Are you exhausted at the end of the day?

I recently came across a review by Sylvia Ersetti of a book by Johann Harris, titled, Stolen Focus.

The book points out that studies have indicated that most U.S. workers never get one hour of uninterrupted work.

And once interrupted, it takes them an average of 23 minutes to get back to focus on what they were working on. Multiply that by the number of interruptions, and no wonder we are unable to accomplish as much as we could.

Hari identifies five primary forces that undermine our ability to concentrate.

1. Speed—everything is fast nowadays.

We need to process tremendous amounts of information very quickly. This leads us to scan what we read rather than pay attention and concentrate on the details shared. Another consequence of this need to do things quickly leads us to

multitask, which has three side effects: the cost of switching from one task to another, an increased risk of making mistakes, and a reduction in creativity.

Multitasking has the opposite effect than what we are pursuing—we are slower, make more mistakes, and are not as creative.

2. Technology (and especially, social media and emails)—social media is optimized to keep us scrolling, encouraging us to switch quickly from one feed to the next, and by feeding us information based on our personal triggers, it makes it harder for us to stop scrolling. Did you know that the average person over 25 years old spends almost two and a half hours on social media every day? Add to this the never-ending onslaught of emails, and no wonder we cannot pause to think and concentrate!

3. Stress and Vigilance—Ersetti reports that a YouGov study identified stress as the number one cause of loss of attention. Stress impacts our sleep and eating habits, which in turn affect our

SUMMER/FALL 2025 | TMA Dispatch

5. The modern diet and pollution—the final forces that impact our ability to focus are our modern diet and pollution.

Consuming a lot of sugar (especially alone) generates a cycle of higher energy followed by crashing, draining our energy, and reducing our ability to focus.

The quality of the food we eat also impacts the development of our brain and its ability to function. Research reported in The Lancet indicates that children who regularly consume food with artificial colors and other food additives (AFCA) have a higher level of hyperactivity. There is also growing evidence that pollution may also impact our brain and our ability to focus.

Ersetti mentions a study in Canada that showed that people who live close to a major road have a 15% probability of developing dementia.

So what can you do?

1. Understand and measure the impact of your loss of focus. Tally the amount of time you spend on social media, the time you’re engaged in distractions (answering emails, opening apps, switching from one task to another, etc.), and how long it takes you to go to a new task or back to the original. The total will tell you the time of lost focus each day, time you could have used doing something better!

The cost of distraction also impacts how attentive you are when interacting with family or friends. It will make you feel

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drained and frustrated for not accomplishing as much as you have wanted.

2. Tackle the big issues first. What are the significant issues that are making it hard for you to concentrate? Is it stress, exhaustion, bad diet, or lack of sleep? Understanding the cause will enable you to address them.

3. Understand the triggers and how to block them. The triggers are usually a combination of something external, such as notifications, plus a mental state, for example, being tired at the end of the day.

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Use a timer, especially when attempting a difficult task.

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Block some apps or sites on all devices—some tools can do this.

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Put your phone away or close it.

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Fight speed by slowing down!

In a world where speed and constant connectivity are prized, our ability to focus is quietly being stolen. Johann Hari’s Stolen Focus, as reviewed by Sylvia Ersetti, reminds us that reclaiming our attention is not just about productivity—it’s about reclaiming our quality of life. The costs of distraction are high: missed opportunities, shallow connections, and a persistent sense of fatigue and frustration. But the good news is that focus can be rebuilt. By identifying the forces working against our concentration and taking intentional steps to counteract them—slowing down, setting boundaries with technology, caring for our minds and bodies—we can begin to think more clearly, connect more deeply, and live more fully. It’s time to stop glorifying busyness and start protecting our attention, because what we focus on shapes who we become.

A Message from Celia T. Besore to TMA Members I would like to thank you, our wonderful members, volunteers and leaders, for the support you gave me through my almost 20 years at CSAA/TMA. It has really been an honor to have served as a director, as a VP and as the ED/CEO of CSAA/TMA. To the chairs and volunteers of the committees where I was the staff liaison—thanks for all you did to carry on the work of the association.

TMA Dispatch, Summer/Fall 2025 7918 Jones Branch Drive, Suite 220 McLean, VA 22102 703-242-4670; Fax 703-242-4675 About TMA The Monitoring Association (TMA) is the trade association representing the professional monitoring industry. Our membership community is composed of companies spanning all industry sectors, including monitoring centers, systems integrators, service providers, installers, consultants, and product manufacturers. TMA is dedicated to the advancement of the professional monitoring industry through education, advocacy, standards, and public-safety relationships.

Our Mission Our mission is to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards.

Our Vision A safer world through professional monitoring.

TMA Officers President: Alan Gilmore IV, Cleveland, OH Vice President: Wes Usie, Shreveport, LA Vice President: Daniel Oppenheim, Union, NJ Secretary: Justin Bailey, Ogden, UT Treasurer: Shannon Woodman, Seattle, WA Immediate Past President: Steve Butkovich, Charlotte, NC TMA Staff CEO Whitney A. Doll Vice President of Education and Training Julie N. Webber Director of Marketing and Communications Leigh A. McGuire Information Systems and Membership Manager Bryan Ginn Programs and Administrative Coordinator Karen Monroe

A very special thanks to all those who served as Board members throughout the years, some who are no longer with us. It has been a privilege to witness so many industry leaders working tirelessly for the benefitofallmembers.

To all the staff that I have worked with through the years, thanks for your hard work. May TMA continue to carry on its mission of saving lives and property for many more years.

Copyright 2025 The Monitoring Association. All rights reserved.

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MESSAGE FROM TMA CEO WHITNEY A. DOLL

A Legacy of Excellence, A Future of Opportunity and our long-standing collaboration with public safety partners have helped to shape TMA into the trusted and respected organization we are today.

This fall, members and partners of The Monitoring Association (TMA) gathered in Palm Springs, California, to celebrate a remarkable milestone at the Annual Meeting — our 75th Anniversary.

The anniversary celebration was more than a commemoration of our past; it was a powerful reflection of TMA’s enduring strength and shared purpose.

From insightful sessions to lively hallway conversations, the energy and engagement of our community were undeniable. For me, it was also the beginning of a new journey — my first week as TMA’s Chief Executive Officer.

A Durable Foundation Joining TMA during its 75th anniversary year is an honor. Since 1950, TMA has been at the forefront of professional monitoring, advancing technology and education, establishing standards, and advocating for our members and the industry.

Our world-class programs [10]

Looking Ahead: Innovation in Action at OPSTech

This success did not happen overnight.

It was built by generations of dedicated members, volunteers, and stakeholders who understood that collaboration fuels progress. I want to express my deep gratitude to our volunteers; your time, expertise, and dedication are the cornerstone of TMA’s success. Your collaboration and leadership ensure that TMA remains strong, relevant, and ready for the future. That same commitment to excellence will continue to guide us as we look to the next 75 years.

Building Strong Partnerships Throughout my career in public safety, security, and association leadership, I’ve seen how strong partnerships are an essential component of engaged, vibrant communities. What drew me to TMA is a mission rooted in purpose, powered by volunteers, and driven by impact.

As we look forward, innovation and collaboration are taking center stage — and TMA’s OPSTech conference is a perfect example. Each year, OPSTech brings together operations and technology leaders from across the security ecosystem to share ideas, explore solutions, and learn from one another.

The 2025 OPSTech event is shaping up to be the largest in TMA’s history. This year’s event offers members practical, hands-on learning opportunities that connect the dots between emerging technologies and everyday operations.

From discussions about AI-driven automation and data integration, to workshops on efficiency, cybersecurity, and workforce development, OPSTech embodies TMA’s role as both a convener and catalyst for progress.

These conversations are not just about technology — they’re about empowering our members to adapt and lead. They showcase the incredible depth of expertise within our community and our shared commitment to elevating education across the industry.

My priority in my first months is to listen closely. Listening means understanding what matters most to our members — your priorities, challenges, and aspirations.

During our Annual Meeting, I saw firsthand the passion that defines this community — the curiosity to learn, the drive to innovate, and the willingness to collaborate. That blend of tradition and forward-thinking is what will continue to make TMA a powerful force for industry progress in the years ahead.

Shaping the Future Together The future of professional monitoring will be shaped by new technologies, evolving customer expectations, and a continued focus on trust and excellence.

TMA is uniquely positioned to guide that future through education, advocacy, and connection.

SUMMER/FALL 2025 | TMA Dispatch

In the months ahead, I’ll be engaging with members in different geographies, specialties, and companies to hear your insights and ideas. Your input will help shape TMA’s future strategic direction – one that strengthens member value, fosters innovation, and ensures we remain the leading voice of professional monitoring.

A Bright Tomorrow The warmth and enthusiasm I’ve experienced since joining TMA have reaffirmed what I already knew: this is a community unlike any other. It’s a network of professionals united by purpose and driven by a genuine commitment to making the world safer.

Our 75th anniversary is a moment to look back as well as a launching point for the future. With your continued involvement and passion, TMA will build on its legacy to embrace innovation, elevate standards, and champion the people and businesses that define excellence in monitoring

TMA’s Growing!

We’re seeking a strategic, resultsoriented Director of Strategic Growth & Membership to lead our membership, sponsorship, and business development initiatives.

Welcome TMA’s New CEO Whitney A. Doll The Board of Directors and staff of The Monitoring Association (TMA) had the pleasure of welcoming TMA’s new CEO Whitney A. Doll on October 1st - just days before the opening of the 2025 TMA 75th Anniversary Annual Meeting.

A dynamic association executive with over 18 years of experience, Whitney has dedicated her career to helping mission-driven organizations expand their reach, optimize operations, and deliver unparalleled value to members, customers, and stakeholders.

“The depth and breadth of her leadership skills set her apart among the candidates we met. With her combination of knowledge, talents, and experience, she is uniquely qualified to strengthen our value proposition and to accelerate membership growth and engagement,” said TMA President Steve Butkovoch.

About Whitney Whitney has served successive executive positions at the International Code Council (ICC), the leading global source of model codes and standards and building safety solutions, over the past eight years, most recently serving as the executive vice president of customer engagement. Before ICC, she held multiple positions on the communications team, at CNA, a nonprofit research and analysis organization dedicated to the safety and security of the nation.

Contact Whitney Whitney can be contacted by email at wdoll@tma.us or by phone at (703) 660-4913.

This highly visible role is central to driving organizational growth — expanding our membership base, deepening member engagement, and increasing non-dues revenue through sponsorships and product sales.

The ideal candidate is a confident relationship-builder with a proven track record in membership development, sales, and sponsor cultivation.

We’re looking for a proactive, peoplefocused leader energized by the opportunity to engage with industry leaders and help shape the future of a growing association.

Interested candidates should submit a cover letter and resume to wdoll@tma.us.

Looking for a way to expand your professional network, build leadership skills, and contribute to meaningful technical and policy discussions?

Learn more about TMA’s NEW Standards Mentee Program!

Visit www.tma.us or email bginn@tma.us

SUMMER/FALL 2025 | TMA Dispatch

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75 Years

tma celebrates of

Innovation and leadership

2025 TMA 75th Anniversary Annual Meeting attendees, October 4, 2025, Palm Springs, CA

In early October, over 200 professionals gathered at The Ritz-Carlton Rancho Mirage in Palm Springs to celebrate the 2025 TMA 75th Anniversary Annual Meeting. The milestone event brought together monitoring centers, service providers, manufacturers, and industry leaders to honor TMA’s legacy and explore the future of monitoring.

The conference offered a robust lineup of keynotes, sessions, and networking opportunities. Opening keynote Gene Marks delivered an economy and tariffs keynote, offering actionable strategies for managing inflation, retaining talent, and driving sustainable growth. The [12]

closing keynote, Patrick Schwerdtfeger, spoke to the exploration of artificial intelligence, blockchain, and disruptive innovation, while highlighting practical applications transforming monitoring services.

“From honoring TMA’s incredible history to welcoming new leaders, the event was filled with wonderful connections, engaging discus-

Attendees participated in a wide range of informative sessions, including:

sions on key industry topics, and invaluable learnings to shape our

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future. Tremendous gratitude and a heartfelt thank you to the TMA leadership and staff for putting

25 Years of Financial Evolution – Christopher Brady, Jennifer Holloway, and Spencer Rogers examined financial trends shaping the industry over the past 25 years.

together such an amazing event.”

Mike Picciola, ADT SUMMER/FALL 2025 | TMA Dispatch

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New Face of Monitoring: How AI is Transforming Safety and Response – Elizabeth Parks explored how generative AI is reshaping professional monitoring.

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ASAP 3.0: Real-Time Alarm Protocol in Action – Jason Scharfspitz, Darrin Reilly, Morgan Hertel, and Adam Brandfass showcased the capabilities of ASAP Service in emergency response.

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The conference also celebrated TMA’s legacy with a 1970s-themed evening, where attendees donned retro attire, danced to classic hits, and reflected on the association’s rich history. The milestone meeting closed with a Closing Gala and Awards Ceremony, honoring the outstanding contributions of TMA Past President and Standards Committee Chair Morgan Hertel (see sidebar).

As TMA President Steve Butkovich’s service drew to a close, he had the honor of marking the occasion with the traditional formal passing of the gavel to incoming President Alan Gilmore, IV.

“The Annual Meeting was an incredible opportunity to connect

Shaping Tomorrow’s Rules: 2025 Regulatory Roadmap – Sascha Kylau, Benjamin Dickens, James Marcella, Holly Borgmann, and Jake Braunger addressed key legislative and regulatory priorities.

with so many industry leaders in

Litigation Landmines: Forensic Insights & Legal Safeguards for AI Monitoring – Les Gold, Jeffrey Zwirn, Lilianne Chaumont, and Larry St John provided guidance on legal risks and best practices.

and start building relationships

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Next Steps in Outdoor Video Monitoring: Are You Prepared? – David Charney, Mike Baxter, Chris Brown, Jacob Hengel, and Christy Sehl shared strategies for video monitoring deployment.

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The Rise of Agentic AI: What Monitoring Centers Must Know Now – Steve Butkovich and Steve Reinharz discussed emerging AI applications for monitoring centers.

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AI for Business Success – Sascha Kylau and Mijo Soldin highlighted innovative ways AI drives efficiency and growth.

Mark your calendar now for the 2026 TMA Annual Meeting, which will take place Nov. 7-11 at the brand-new Grand Hyatt Grand Cayman Resort & Spa. Look for details after the New Year.

one place. As a company that’s new to the U.S. market, it was a great chance to listen, learn, that will help us better serve the industry here.”

Tim Garrett, AURA This year’s meeting also officially introduced and welcomed TMA’s new CEO, Whitney A. Doll. Assuming her leadership role just days prior to the meeting, Doll took the unique opportunity to meet TMA leadership and members throughout the week.

The 75th Anniversary Annual Meeting in Palm Springs provided a vibrant mix of education, innovation, and celebration, leaving attendees inspired and energized for the next chapter of TMA’s leadership in monitoring and its partnership with public safety community.

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TMA 2025 Awardees: Honoring Excellence, Passion, and Achievement Former TMA President Steve Butkovich honored the outstanding contributions of three individuals at the 2025 TMA 75th Anniversary Annual Meeting.

On Mon., Oct. 6th, at the General Membership Meeting, Butkovich presented the 2025 Stanley C. Lott Memorial Award to AICC legal counsel John Prendergast, managing partner, Blooston, Mordkofsky, Dickens & Prendergast, LLP, in recognition of his unwavering advocacy efforts on behalf of AICC and TMA members.

The Stanley C. Lott Memorial Award, established in 1991 to honor its namesake, a dedicated leader and past president, recognizes exceptional longterm TMA leadership and support.

Prendergast expressed his gratitude for the recognition, stating, “I am deeply honored to win the Stan Lott award, especially given the outstanding people that have won it before me; and I have been privileged to have worked with all of the dedicated and professional TMA members and staff, past and present, that have made representing the alarm industry so rewarding.”

Also presented at the General Business Meeting, former APCO President Stephen Martini, ENP. CPE, director, Metro Nashville Dept. of Emergency Communications, received the 2025 Public Sector Award. This special honor, established in 2015, is presented by TMA to a public safety professional whose contributions have supported the monitoring industry’s mission to protect and save life and property. Martini has [14]

been a longtime champion for TMA’s ASAP Service.

This achievement is not mine alone. It is built upon the foundation laid by those who came before me, and it is shared with the dedicated leaders who will follow. It is through this collaborative spirit that we are able to achieve such meaningful results.”

“I am honored and humbled to receive this recognition. The work TMA is doing with the ASAP Program is saving time, saving lives, and reducing workloads on emergency communications professionals,” said Martini. “This commitment to the public we serve and the professionals we depend on to carry out this no-fail mission is critical to the success of public safety response for the next decade.”

On Wed., Oct. 8th, at the closing Gala Dinner, Butkovich presented the 2025 Mel Mahler Award to Morgan Hertel, Rapid Response Monitoring Services Inc. The Mel Mahler Award is presented at the discretion of the TMA president in recognition of outstanding contributions within his/her tenure. Hertel has served as a volunteer leader for decades, contributing his knowledge, experience, and expertise to the TMA community.

“It is always fun to learn from and laugh with the incredible people at TMA!. The innovation and resilience of our industry is possible because passionate leaders come together at TMA to move our industry forward.”

Dave Mayne, M2M Services (Alula)

“Thank you. I am truly honored to receive this recognition. I have always believed that active participation in our industry associations is not just beneficial, but essential for our collective success,” shared Hertel. “The Monitoring Association is, without a doubt, the most important organization in our industry.

“The TMA team did an exceptional job of bringing together great content, networking opportunities, fun events and a wonderful venue!

Pam Petrow, Vector Security

SUMMER/FALL 2025 | TMA Dispatch

disco inferno

The heat was on! Last night, we turned back the calendar to 1975 and lit up the night with disco fever!

Maral

Lela

Attendees danced, dazzled, and definitely delivered on the disco.

We watched those outfits and those moves all night—and we were excited to present Disco Inferno Awards for best dressed and best dancers!

Ken

Awards for the far-out fashion icons of the night went to: Best Dressed Woman – Maral Burditt Best Dressed Man – David Rausch Best Dressed Couple – Mike and Jennifer Picciola From the hustle to the bump, we saw moves that would make Soul Train proud.

David

Awards for the night’s champions of the groove went to: Best Dancer – Woman – Lela NeSmith Best Dancer – Man – Ken Fancis Best Dancing Couple – Wes and Tammy Usie Congratulations to our winners and special thank you to our judges!

SUMMER/FALL 2025 | TMA Dispatch

Mike & Je ifer

Wes & Ta y

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GUEST >>

Timing the Market: Why Now Is the Optimal Time to Sell Your Central Monitoring Station

By Jacob Hengel, CTO and Co-Founder, YourSix

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Maintain clear reporting on account types, activity, service levels, and service call logs.

Streamline Operations •

Ensure your monitoring software and automation tools are up to date.

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Optimize dispatch, alarm verification, and redundancy systems.

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Document standard operating procedures (SOPs) to demonstrate scalability.

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Show a commitment to cybersecurity, which buyers see as a major value-add and risk reducer.

Stay Compliant

If you’re thinking about retirement, starting a new venture, or simply seeking more freedom, now could be the perfect time to sell your central monitoring station. The security industry is experiencing significant growth, and well-run monitoring stations are in high demand. With the right preparation and guidance, you can capitalize on this momentum and exit smoothly and profitably from the business you’ve worked hard to build.

Is Your Business Ready?

To attract strong buyer interest and maximize your monitoring station’s value, focus on operational performance and financial transparency. Start with these key areas: [16]

Strengthen Recurring Revenue •

Lock in long-term customer contracts.

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Highlight your predictable recurring monthly revenue (RMR), which is often the most valuable metric for the most qualified buyers.

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Have accurate financial records for at least the last three years.

Maintain a Loyal, Diversified Customer Base •

Track and document retention rates.

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Avoid relying too heavily on a single client.

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Keep a clean, organized customer database with histories, contract terms, and service data.

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Keep all licenses and certifications current.

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Prepare documentation that proves compliance with local, state, and federal regulations.

Why Sell Now? The security sector is expanding quickly, and buyers are actively pursuing wellperforming monitoring stations. If your station offers steady revenue, a loyal customer base, and modern infrastructure, its value could be at an all-time high. Buyers are willing to pay a premium for well-run businesses with reliable income and growth potential.

Technology continued on page 24

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TECHNOLOGY>>

Don’t Take the Bait: Six Practical Tips to Identify and Avoid Hidden Phishing Threats

By Matt Narowski, Co-Chair, TMA Technology Committee

query strings, or domains that don’t match the purported sender. When in doubt, navigate to the company’s website manually or reach out to the sender through a separate channel.

3. Enable and Enforce Multi-Factor Authentication Even if credentials are compromised, multi-factor authentication (MFA) adds an extra layer of defense. Require MFA for all critical systems—especially email and VPN access. Encourage use of timebased one-time passwords (TOTP) or hardware tokens rather than SMS, which can be vulnerable to SIM swapping.

Phishing remains one of the most pervasive and damaging cyberthreats facing organizations today. Even savvy professionals can fall victim to a wellcrafted phishing email, so keeping your guard up is essential. Here are six practical tips to help you steer clear of phishing scams.

you expect. If anything looks off—extra characters, misspellings, or unfamiliar domains—treat the message with suspicion. Consider if the email message has an unusual sense of urgency. Pick up the phone and check with the source to confirm the communication and you can avoid a huge headache.

1. Scrutinize Email Senders and Domains Phishers often spoof legitimate addresses, swapping out letters or using subdomains to mimic trusted brands.

Before clicking any link or opening an attachment, hover over the sender’s address to verify it matches exactly what

2. Verify Unexpected Attachments and Links Cybercriminals frequently hide malicious code in attachments or URLs. Rather than clicking directly, right-click to copy the link and paste it into a plain-text editor. Check for odd redirects, long

SUMMER/FALL 2025 | TMA Dispatch

4. Keep Software and Security Tools Up to Date Phishing emails often exploit known vulnerabilities in unpatched software.

Ensure your operating systems, browsers, and security tools receive timely updates. Leverage enterprise patch-management solutions to automate critical updates and reduce your window of exposure.

5. Cultivate a Culture of Security Awareness Regular training and phishing simulations can significantly reduce click-through rates. Require regular training that covers emerging phishing Technology continued on page 24

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STANDARDS >>

TMA-ATN-01 Monitoring Center Notification of Active Threat Detection Providing an efficient standard protocol to provide authorities with information for the safe and efficient response to an active threat

By David Holl, Chair, TMA-ATN-01 Standards Committee

met at least monthly to discuss and draft the standard, which was then advanced through the American National Standards Institute (ANSI) review and approval process. TMA-ATN-01 adoption should occur summer of 2025.

Active threats under the standard include, but are not limited to, active shooters, explosives detected, firearms detected, gunshots detected, lockdown alarms, non-firearm weapons detected, and the like. The committee acknowledged that alert types are everevolving through industry technology innovations and can result from any combination of observations, signaling, or automation assistance.

Threat environments are constantly evolving, with monitoring centers receiving notifications of active events such as shot detection, weapons detection, premise lockdowns, and many other innovative emergency alerts.

The TMA-ATN-01 standard defines a scoring process for Active Threat Activations received at a monitoring center and enables a monitoring agent, either manually or assisted by an automation system, to generate standardized alarm metrics using available data to public safety

emergency communications centers (ECCs). This relevant data may be video, audio, or other high-confidence technologies. ECCs, in turn, dispatch first responders to these active threats.

Organized in 2023, the ATN-01 standard was developed by a TMA committee of volunteers that included alarm dealers, end users, manufacturing representatives, law enforcement, emergency communications center representatives, software developers, association representatives, and other subject matter experts. The committee

SUMMER/FALL 2025 | TMA Dispatch

Four ‘Threat Alarm Groups’ were identified by the committee and incorporated into the ATN-01 standard.

These reporting groups include: •

Active Threat Group A – active shooter confirmed by human or analytics.

•

Active Threat Group B – weapon present confirmed by human or analytics.

•

Active Threat Group C – weapon detected, not human confirmed.

Standards continued on page 24

[21]

Alarm Validation Scoring ANSI/TMA AVS-01 Certification Certification can support for alarm monitoring services ANSI/TMA AVS-01 Certification from UL Solutions can public safety help you showcase your commitment to public safety and streamline communication with first responders.

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SUMMER/FALL 2025 | TMA Dispatch

© 2024 UL LLC. All rights reserved.

[22]

BUSINESS>>

How Security Companies Can Unlock Growth Through Acquisition Financing

By Jennifer Holloway, CIBC Bank

through acquisitions, their borrowing capacity increases, enabling even larger future deals.

The Challenges with Traditional Lending

Security company owners often encounter lucrative acquisition opportunities that can accelerate business growth. However, securing the necessary capital for these deals can be challenging, as not all lenders understand the unique aspects of the security industry, particularly the value of recurring monthly revenue (RMR) contracts. This article outlines how security companies can effectively leverage acquisition financing to drive growth and highlights the importance of partnering with knowledgeable lenders.

Leveraging Recurring Monthly Revenue (RMR) A key asset for security companies is their portfolio of RMR contracts, which provide predictable, ongoing cash flow.

Unlike traditional lenders who focus on tangible assets like inventory or accounts receivable, industry-savvy lenders recognize the intrinsic value of RMR. These lenders are willing to structure loans based on multiples of a company’s eligible RMR. For instance, a company with $500,000 in eligible RMR could access up to $10 million in borrowing capacity if the lender provides an advance rate of 20×. As companies acquire additional RMR

SUMMER/FALL 2025 | TMA Dispatch

Traditional banks often assess creditworthiness based on balance sheets and short-term cash flow. This approach can disadvantage fast-growing security companies, which typically reinvest heavily to create new RMR contracts. These upfront investments may temporarily suppress free cash flow, making such companies appear risky by conventional standards despite holding valuable long-term assets. Consequently, owners may miss out on acquisition opportunities if their lender lacks industry expertise.

Importance of Industry-Specific Lenders Working with lenders who understand the security industry’s business model is crucial. These lenders appreciate the long-term value of RMR and adjust their lending criteria accordingly. For example, CIBC takes into account the investment required to build RMR contracts and the future cash flow they generate, rather than focusing solely on immediate profitability.

Business continued on page 24

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Guest continued from page 16

Stamdards continued from page 20

Timing is Key

•

At the same time, technology is evolving fast. AI video analytics, mobile integrations, cloud-based platforms, and complex compliance demands are raising the cost and complexity of operations.

Keeping pace requires constant upgrades, is expensive, and pulls focus away from growth and customer service.

Selling now lets you capitalize on current market conditions before these pressures begin to erode value.

Technology continued on page 19

trends—such as deep-fake audio or SMS “smishing.” Share real-world examples and encourage employees to report suspicious messages to your IT team immediately.

6. Establish Clear Reporting and Response Procedures Define a straightforward process for reporting suspected phishing attempts.

Equip your employees with guidelines on how to quarantine and analyze suspicious emails safely. Quick reporting not only protects other recipients on your team but can help safeguard your entire organization by enabling rapid threat intelligence sharing. No one should feel embarrassed about reporting a phishing attack.

By combining vigilance, technology, and ongoing education, you can dramatically reduce your susceptibility to phishing attacks. Staying informed and prepared is your best defense .

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Business continued from page 22

Active Threat Group D – threat present, not human confirmed.

Each threat group includes multiple examples of the possible types of threats observed or detected. These examples are intended to further explain the concept and possible real-world indicators for monitoring agents to evaluate the threat in standardized terms.

Additionally, the standard includes an example for establishing notification from the monitoring center to the ECC having jurisdiction for the alarm location. Based on the event, service data notification elements are provided.

For example, with Group C - Weapon Detected-Not Human Confirmed, the monitoring center agent would initially report to the ECC, “This is John with ABC Security calling with an (Analytics Confirmed) Active Threat Notification, Weapon Detected.” Additional relevant information would also be provided in the call for service request by the monitoring center agent.

The ATN-01 standard does not direct alarm site response logistics or responder requirements. It is merely a standardized protocol for establishing the fundamental steps for alarm monitoring agencies to evaluate and transmit received data alarm elements to first responders through ECCs. The response levels, priorities, and protocols remain the responsibility of the agency having jurisdiction for response to the location of the event.

Through the ATN-01 active threat detection and notification standard’s best practices, alarm monitoring centers provide consistent data elements for situational awareness and response by public safety to identified active threats.

This provides enhanced safety for people onsite at the event, responding to the event, and best-case outcomes for resolving the event.

Note - The TMA-ATN-01 Standard received ANSI approval in September.

Visit TMA.us to download a copy.

Integration and Risk Reduction Financing an acquisition is only the first step. Successful acquirers seek targets with strong, accretive cash flows and use excess cash flow from acquired RMR to pay down debt quickly. This strategy not only increases borrowing availability for future acquisitions but also maintains moderate leverage and supports sustainable growth.

A well-planned integration process is essential for maximizing the value of an acquisition. This includes merging operations, blending workplace cultures, and retaining key talent— such as successful sales teams from the acquired company—to further boost RMR growth.

Planning Ahead for Acquisition Financing Security company owners should plan their financing strategy before an acquisition opportunity arises. Preapproval for a line of credit based on existing RMR can provide a competitive edge, allowing for swift action when deals become available. This proactive approach also strengthens the company’s negotiating position with sellers and provides more time to develop a comprehensive integration plan.

Long-Term Partnerships CIBC emphasizes the importance of long-term relationships in the security industry. By working closely with clients, CIBC helps them understand financing options, prepare for future acquisitions, and navigate the due diligence process. Early preparation and the right lending partner can unlock significant growth potential through acquisition financing.

SUMMER/FALL 2025 | TMA Dispatch

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REGULATORY UPDATE >>

The Wireline Report Latest FCC news impacting your business

By Salvatore Taillefer, Partner, Blooston Law (sta@bloostonlaw.com)

SIP Code 603+ Notifications for Blocked Calls to be Implemented

by March 25, 2026 On February 27, the FCC adopted an Eighth Report and Order expanding call blocking notification requirements for voice service providers. The new rules establish March 25, 2026, as the compliance deadline for SIP code 603+ notification requirements for carriers.

FCC Adopts Two-Year Waiver of “Adequate Replacement Test” Testing Specs On May 29, the FCC waived the requirement that carriers follow specific testing methodology outlined in the 2016 Technology Transitions Order when applying to discontinue services under the Adequate Replacement Test.

The waiver is effective immediately and remains in place until May 29, 2027.

The Adequate Replacement Test requires carriers seeking to discontinue legacy TDM-based voice services to demonstrate that their replacement service performs adequately. Previously, carriers using the certification option had to conduct performance testing that strictly complied with detailed methodology and parameters in a Technical Appendix to prove their replacement service met specific benchmarks for latency, data loss, and [26]

service availability. The FCC determined these Technical Appendix requirements had proven far more onerous than initially anticipated, noting an eightyear gap between the 2016 order and the first successful discontinuance application under the test.

Under the new waiver, carriers proceeding under the certification option may now rely on routine internal testing or other network testing to certify their networks meet established performance benchmarks, rather than following the prescribed Technical Appendix methodology. The waiver applies only to one option under the first prong of the Adequate Replacement Test, which allows carriers to either certify they meet technical specifications or demonstrate that replacement service provides substantially similar performance and availability based on overall circumstances.

The order resolves the long-standing issue of how terminating providers must notify originating providers and callers when calls are blocked using reasonable analytics. All terminating providers that block calls using reasonable analytics must immediately return SIP Code 603+ to the origination point of the call, and all intermediate providers must transmit the code to the originating point. The 603+ standard follows ATIS-1000099 specifications, and no other codes may be used for blocking notifications. When TDM networks are involved, the 603+ code must map to ISUP 21.

The implementation of standardized blocking notifications addresses a significant issue for alarm companies and other businesses whose communications may be subject to blocking by carrier analytics systems. Previously, when calls were blocked, originating providers and callers often received no notification or inconsistent signals, making it difficult to identify and resolve blocking issues. The 603+ notification system provides a standardized mechanism for communicating that a call has been blocked and potentially why.

For alarm companies, the new requirement means their communication equipment and software must be updated to properly recognize and process these 603+ codes to understand SUMMER/FALL 2025 | TMA Dispatch

when alarm calls have been blocked and potentially the reason. The 603+ notification includes actionable information that can help alarm companies identify blocking issues and seek redress with the appropriate carrier.

This is particularly important given alarm companies’ previous experiences with calls being erroneously blocked or mislabeled by carrier analytics systems. The March 25, 2026 compliance deadline gives alarm companies time to prepare their systems to receive and process these notifications, enabling more rapid response when legitimate alarm communications are inadvertently blocked by carrier systems.

FCC Proposes Changes to Service Discontinuance Rules On July 25, the FCC released a Notice of Proposed Rulemaking proposing significant changes to the Commission’s technology transition rules governing service discontinuances. AICC filed comments on September 29, and will file reply comments when the government reopens.

The FCC’s proposals range from modifying current notice requirements to complete elimination of discontinuance notice obligations. Under current rules, carriers must provide notice to both customers and the FCC before discontinuing services. The proposed changes could result in customers receiving notice only from carriers rather than through FCC oversight, or in some cases, no notice at all. One alternative proposal would ease the current test for streamlining carrier discontinuances based on availability of substitute technology from other carriers, such as wireless service. The FCC is also considering using forbearance authority to cease applying existing statutory notice and approval requirements under the Communications Act. Additional proposals include allowing carriers to phase out legacy services through grandfathering techniques without FCC authorization and facilitating forbearance from discontinuance requirements applicable to all low-speed data services.

These proposals raise important concerns for alarm companies that rely on copper-based telecommunications services. In previous proceedings, AICC has documented real-world evidence of service disruptions in areas where carriers retired copper facilities without adequate notice, including dramatic increases in failed alarm signals and invalid reports. Alarm systems require specific technical capabilities, including line seizure, loss of communications path detection, and proper tone encoding and decoding, that may not be available in replacement services. The availability of substitute technology does not automatically mean replacement services will support technical requirements necessary for reliable alarm signaling.

The adequacy analysis for alarm communications is more complex than simple service availability, given the life safety implications of alarm system functionality.

Supreme Court Decision Introduces Uncertainty for TCPA Defendants This summer, the Supreme Court delivered a decision in McLaughlin Chiropractic Associates v. McKesson Corp. that fundamentally changes how federal district courts can handle FCC interpretations of the Telephone Consumer Protection Act in private enforcement proceedings. The 6-3 ruling held that the Hobbs Act does not bind district courts to follow FCC interpretations of statutes like the TCPA when deciding civil lawsuits.

determine whether an agency’s interpretation of a statute is correct rather than being bound by FCC orders.

While courts should afford appropriate respect to agency interpretations, they are not required to defer absolutely to them. This decision creates significant uncertainty for alarm companies and other businesses facing TCPA litigation.

Previously, defendants could rely on favorable FCC interpretations to provide a degree of predictability in TCPA cases. Now, even if the FCC has issued a clear ruling on a TCPA issue, plaintiffs can argue that the district court should reject that interpretation and apply the statute differently.

The ruling means TCPA defendants may face inconsistent outcomes across different district courts, even when the FCC has provided clear guidance. A favorable FCC interpretation that might have ended a case at summary judgment may now only be one factor for courts to consider. This could lead to increased litigation costs and settlement pressure, as defendants lose a previously reliable defense strategy. For the alarm industry specifically, this creates additional compliance challenges. Companies can no longer rely solely on FCC guidance for TCPA compliance strategies and may need to prepare for more unpredictable litigation outcomes, even when they have followed FCC interpretations in good faith.

Federal Appeals Court Strikes Down FTC’s Click-to-Cancel Rule

The case arose from a class action lawsuit over unsolicited fax advertisements.

McKesson had successfully argued that an FCC declaratory ruling—the Amerifactors order—excluded online fax services from TCPA coverage, which decimated the plaintiff ’s class action by removing most class members. The district court had treated the FCC’s interpretation as binding, reducing McLaughlin’s damages from potentially millions of dollars to just $6,000 for 12 traditional fax machine violations.

On July 8, 2025, the U.S. Court of Appeals for the Eighth Circuit struck down the Federal Trade Commission’s Click-to-Cancel rule, officially known as the Negative Option Rule, just days before its scheduled enforcement date of July 14, 2025. The rule had been delayed from its original May 2025 implementation date. The three-judge panel unanimously found that the FTC committed fatal procedural errors during the rulemaking process, rendering the entire regulation invalid.

The Supreme Court reversed, holding that district courts must independently

The court’s 23-page per curiam opinion stated that while the court

SUMMER/FALL 2025 | TMA Dispatch

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does not endorse unfair and deceptive practices in negative option marketing, the procedural deficiencies of the Commission’s rulemaking process were fatal. The central issue was the FTC’s failure to conduct a preliminary regulatory analysis as required by federal law for rules whose annual economic impact exceeds $100 million.

The FTC had initially estimated the rule’s economic impact would fall below this threshold, but an administrative law judge later determined it would exceed $100 million annually. Despite this finding, the FTC proceeded without issuing the required preliminary analysis, conducting only a final regulatory analysis alongside the completed rule.

The Click-to-Cancel rule would have required businesses offering subscriptions, memberships, and automatic renewal services to make cancellation as simple as enrollment.

The regulation would have mandated that companies obtain express informed consent before charging customers for automatic renewals and prohibited misrepresentation of material facts in negative option marketing programs.

The rule encompassed four categories of negative option programs: prenotification plans, continuity plans, automatic renewals, and free trial conversion offers.

The alarm industry’s reliance on automatic renewal agreements for life safety monitoring services creates unique considerations compared to other subscription-based businesses.

Given the critical nature of security monitoring, alarm companies have legitimate operational and safety justifications for maintaining continuous service agreements. The struck-down rule’s requirement for express informed consent before each renewal could have created dangerous gaps in coverage if customers failed to provide timely consent, potentially leaving properties unprotected due to administrative oversights rather than deliberate cancellation decisions.

However, the absence of federal regulation does not eliminate compliance [28]

obligations for alarm companies. Statelevel click-to-cancel laws remain in effect, particularly California’s 2018 legislation that already requires easy cancellation processes for subscription services. Pennsylvania recently passed similar legislation, and other states may follow suit, creating a patchwork of varying requirements that could prove more challenging to navigate than a single federal standard.

protections and ISP accountability than petitioning the Supreme Court under current circumstances.

The Sixth Circuit’s January 2, 2025 decision found that the FCC misread the Communications Act as it applies to broadband internet service providers and mobile broadband services. The court concluded that ISPs offer users the capability to retrieve information stored elsewhere, making broadband an information service rather than a telecommunications service under the Act. This classification effectively prevented the FCC from imposing Title II telecommunications regulations, including net neutrality rules that would prohibit blocking, throttling, or paid prioritization of internet traffic.

Net Neutrality Advocates Drop Supreme Court Appeal After Loss On August 8, 2025, four leading public interest organizations announced they would not seek Supreme Court review of the Sixth Circuit’s decision that struck down federal net neutrality rules. The deadline for filing a Supreme Court petition had been August 8, 2025.

Free Press, New America’s Open Technology Institute, Public Knowledge, and the Benton Institute for Broadband & Society had intervened before the Sixth Circuit Court of Appeals to defend the FCC’s 2024 Open Internet Order.

According to the groups, they made the decision not to appeal based on their assessment of the current legal and political climate, with advocates citing concerns about the conservative Supreme Court’s hostility toward regulatory agencies and administrative expertise. The organizations had earlier secured a 60-day extension from Justice Brett Kavanaugh to prepare their case but ultimately concluded the political climate at the high court was too adverse. According to the groups’ announcement, they believe there are more effective ways to advance consumer

Yes, you’re in luck!

The decision effectively ends current federal efforts to reinstate net neutrality protections. However, the Sixth Circuit’s ruling left in place state net neutrality rules adopted by California and others, and section 275 of the Act still affords alarm companies protection from disparate treatment in certain circumstances. For alarm companies that rely on internet service providers for alarm signaling, this means continued reliance on express contract terms with ISPs and applicable state-level protections where available, rather than federal rules prohibiting blocking, throttling, or paid prioritization of alarm traffic. Alarm companies should review their ISP contracts to ensure adequate protections for alarm traffic and consider the availability of statelevel protections in the jurisdictions where they operate. .

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REGULATORY UPDATE >>

The Wireless Report

NextNav, Right-to-Repair, and Alarm Jamming

By John A. Prendergast, Managing Partner, Blooston Law (jap@bloostonlaw.com)

requirements enacted into law in the US exempt or otherwise protect alarm systems and devices. There are now seven states that have created an explicit alarm exemption:

NextNav 900 MHz Rule Change Proposal: FCC Advocacy: AICC (as part of the Connected Devices for America Coalition has met with the staffs of FCC Commissioners Carr, Gomez and Trusty, as well as the National Security Council and National Economic Council. Hill visits are planned next.

Bull Moose Project (“BMP”) released an Oct. 7 paper titled Leaping Ahead: Securing America’s Future with a 5G-Based Backup to GPS. The paper argues that “[t]here are [ ] indications of extensive foreign influence in the opposition” to NextNav’s proposal in the FCC record. The paper concludes with a call to action to the FCC to act quickly to implement a 5G-based terrestrial backup to GPS, focusing almost exclusively on NextNav as the only solution – and ignoring evidence [30]

in the FCC’s record about the technical and other issues that render NextNav unworkable. The Coalition is preparing a response.

FCC Proceedings: NextNav has filed two supplements in the docket: (i) a technical analysis and (ii) an economic analysis with the Brattle Group. The Coalition has provided the FCC with information showing the shortcomings of NextNav’s supplements.

SIA has filed with the FCC a technical analysis by the Pericle Group showing that NextNav’s proposal to introduce unlimited, high power 5G traffic into the Lower 900 MHz Band will render the entire band subject to interference and therefore unusable, for both incumbent Part 15 devices and for 5G customers.

Right to Repair Update So far, all Right to Repair (R2R)

•

California: CA Public Resources Code §§ 42488–42488.3.

•

Colorado: Section 6-1-1503(5)(n) of the CO Revised Statutes

•

Connecticut: SB 3

•

New York: NY General Business Law § 399-nn

•

Oregon: OR SB 959 Subsection (3) (g)(F)

•

Texas: Section 121.002 (b)(11) of House Bill 2963

•

Washington: House Bill 1483, enacted May 19, 2025

One state (Minnesota) did not adopt an explicit alarm exemption but created protection through an installer licensing requirement. Minnesota Statutes § 325E.72.

A number of states that introduced R2R bills in 2025 included an alarm exemption, either as part of the original bill or as an amendment in response to alarm industry input, which would have been enacted if the legislation had passed before the 2025 session ended: •

Florida

•

Illinois

•

Massachusetts

•

Missouri

There is a fair chance if not a probability that the above bills will be reintroduced in future sessions, hopefully with the same alarm exemption. AICC will SUMMER/FALL 2025 | TMA Dispatch

be reaching out to all states likely to reintroduce R2R bills in 2026, to ensure that they remain aware of AICC’s concerns.

Active State R2R bills: Wyoming: AICC has submitted written testimony to Wyoming’s Select Committee on Blockchain, Financial Technology and Digital Innovation Technology to ask for an exemption for security and life safety systems and equipment. John Prendergast testified before the Committee, which is considering advancement of a bill that currently contains no alarm exemption.

Massachusetts: The draft R2R bill fortunately includes exemption, and AICC has engaged in written and verbal outreach to extend the alarm exemption to any equipment used or capable of use with a monitoring service, and to ensure that access control systems are exempt.

Ohio Digital Fair Repair Act SB 176 – (Sponsor is Sen. Louis W. Blessing, III). Last action: referred to Senate Small Business and Economic Opportunity committee - 4/30/2025. Bill as introduced HERE. HB 301 – (Sponsor is Rep. Adam Matthews). Last action: referred to House Technology and Innovation committee – 5/28/2025. Bill as introduced HERE. Exemption Language: Identical in both bills - (j) Fire alarm systems, intrusion detection equipment that is provided with a security monitoring service, life safety systems, and physical access control equipment, including electronic keypads and similar building access control electronics.

Pennsylvania - Right-to-Repair Act SB 833 – (Primary sponsor is Sen. Daniel Laughlin). Last Action: Referred to Consumer Protection & Professional Licensure – June 6, 2025.

HB 1512 – (Primary sponsor is Rep. Kyle Mullins). Last Action: Re-committed to Appropriations – May 29, 2025.

Exemption Language: Companion bills that contain comprehensive exclusion for “Security and life safety systems and equipment” defined consistent with other alarm exemption language supported by the alarm industry: A product designed to prevent, detect, protect against or respond to security incidents or safety hazards impacting individuals or property, including: (1) A fire alarm.

(2) A medical alert.

(3) Intrusion detection.

(4) Video security.

(5) An access control system or device.

Military R2R: There is a federal bill and a NY State Assembly bill that have been introduced that would extend R2R requirements to military contracts. The Warrior Right-to-Repair Act of 2025 (S 2209) would require defense contractors to provide the military with access to technical data, tools, parts, and software necessary for the Department of Defense (DoD) to repair its own equipment. On the state side, the New York State Servicemember Right-to-Repair Act (A. 8991) would require the state’s National Guard to include right-to-repair provisions in procurement contracts.

Neither of these bills has seen any movement since they were introduced.

AICC is working on advocacy letters addressing both bills, and have send a series of questions about how alarm companies handle military contracts now. Based on input so far, it is not clear that these bills will be a significant problem for the alarm industry. Alarm companies and military contractors often work out an arrangement so the military can get an expert trained alarm technician to help, and, if needed, the alarm tech gets whatever DoD security clearance is required by the agency to enter a controlled area, such as a SCIF. Alarm company techs often work side-by-side with military techs on installation and repairs, with shared access to manuals and documentation, as needed. And there are real consequences (arrest, disciplinary action) if there

SUMMER/FALL 2025 | TMA Dispatch

were to be unauthorized disclosure of specs and access codes, etc. AICC is requesting that any military R2R legislation specify that all repair information disclosure requirements will be subject to security and confidentiality terms that are specified in the agency procurement contract.

Oregon WiFi Alarm Jamming Bill On May 15, AICC submitted a letter urging Oregon Governor Bob Livingston to sign Senate Bill 959 into law, after successful votes in both chambers. On May 22, the bill was signed into law. The successful Oregon legislation involved the entire industry, with ESA and ADT leading the effort and working very effectively with local lobbyists. Of great significance, the Act constitutes the first step toward thwarting the growing issue of bad actors using jammers to defeat certain alarm systems. It is likely that similar bills will be needed in other states. The Act also plugs the hole that was created by the original Oregon Right to Repair Act.

Privacy Legislation Update: The House Committee on Energy and Commerce’s Privacy Working Group has indicated that it is moving away from the “American Privacy Rights Act” (“APRA”) draft, and is instead looking at building any new privacy act based on concepts from privacy legislation considered in the following states: Kentucky, Texas, Virginia, Indiana, Utah and Iowa. AICC is providing the House Working Group with an analysis of the privacy issues of interest to the alarm industry. While the state statutes are more favorable than APRA, AICC is still reinforcing the need to protect video surveillance, and the right to use [31]

information gathered from protected premises to cooperate with a variety of post-incident investigations.

Phone Jamming Solutions in NonFederal Correctional Facilities On September 30, 2025, the FCC at its Open Meeting adopted a Third Further Notice of Proposed Rulemaking seeking comment on removing regulatory barriers to deployment and viability of existing and developing technologies that combat contraband wireless device use in correctional facilities. (GN Docket No. 13-111). Comments will be due 30 days after the item is published in the Federal Register, with reply comments due 45 days after publication. AICC does not oppose successful blocking of illegal cell traffic from inmates, but will urge use of traffic management technology rather than blocking of all cellular traffic in and around prisons (as it has done when this issue has arisen in the past). Outright signal jamming could block signals from cellular-based alarm systems used in the prison, as well as alarm signals and cellular 911 calls in neighborhoods and businesses nearby.

Traffic management solutions can create a “white list” to prevent blocking of legitimate calls and signals, while capturing illicit communications.

Negative Option Rule Update There is no further update from the FTC since our report that the rule was invalidated by the Eighth Circuit on July 8. State-level automatic renewal laws remain in force. States like California, New York, and soon Massachusetts (effective September 2, 2025) require clear disclosures, affirmative consent, and cancellation methods that are comparable to the intent of the nowvacated federal rule. California’s automatic renewal law (HERE) went into effect July 1, 2025.

EWA Request to Terminate TMA Concurrence Rights On April 28, TMA filed Reply Comments against EWA’s proposal to strip TMA’s concurrence rights (GN Docket No. 25-133). TMA has relied on its right to concur or oppose any proposal for a non[32]

alarm company to use central station 460 MHz frequencies, as a way to protect alarm operations from interference and avoid other issues. TMA is monitoring the docket for any additional relevant input, which it will address by ex parte comment as appropriate.

FCC Proposes to Modernize Environmental Rules On August 19, the FCC published a Notice of Proposed Rulemaking in the Federal Register seeking to modernize its environmental rules to align with amended National Environmental Policy Act (NEPA) requirements.

The NPRM proposes comprehensive reforms to streamline environmental review processes and promote efficiency and certainty for infrastructure deployment. The proceeding examines how the FCC should revise its rules to account for recent NEPA amendments adopted by Congress in the Fiscal Responsibility Act and implement President Trump’s Executive Order 14154, which directed agencies to prioritize efficiency and certainty in NEPA implementation.

The NPRM seeks comment on several key areas including updating categorical exclusion and extraordinary circumstances rules, modernizing environmental assessment and Environmental Impact Statement requirements, establishing submission deadlines and timeframes for FCC action on environmental assessments, and revising EIS rules to align with amended NEPA requirements. The proposal also examines whether certain FCC actions should be considered “major federal actions” under NEPA and seeks input on adopting other agencies’ categorical exclusions, joint agency actions, and emergency procedures.

Central to the NPRM is the implementation of statutory changes under the amended NEPA, including the two-year deadline for completing Environmental Impact Statements, the 150-page limit for EIS documents (300 pages for complex issues), and requirements for agencies to

report missed deadlines to Congress.

The proposal also considers CEQ’s February 19 guidance that agencies should prioritize project-sponsor prepared environmental documents for expeditious review. The rulemaking incorporates CTIA’s petition requesting that wireless facility deployments pursuant to geographic area licenses that do not require antenna structure registration should not be considered major federal actions under NEPA. The wireless industry petition argued that FCC licensing does not constitute substantial federal control over individual deployment decisions, particularly given the amended NEPA’s requirement that major federal actions involve “substantial Federal control and responsibility.”

For alarm companies that deploy antenna towers, these proposed changes could reduce regulatory burden and deployment delays. The current environmental review process often creates particular challenges for smaller providers who lack the resources to navigate complex regulatory requirements. Streamlined NEPA procedures could accelerate network upgrades and expansions.

FBI Issues Critical Warning about Outdated Wi-Fi Router Vulnerability The FBI has issued a critical warning to individuals and businesses about a surge in cyberattacks targeting outdated Wi-Fi routers. Cybercriminals are exploiting vulnerabilities in older, unsupported routers to install malware known as “TheMoon.” This malware allows cyber actors to install proxies on unsuspecting victim routers and conduct cybercrimes anonymously.

The alert highlights that routers produced in 2010 or earlier are SUMMER/FALL 2025 | TMA Dispatch

process are not required to be tested

by FCC-recognized accredited labs.

The proposal seeks to change this by mandating that all such devices undergo testing at FCC-recognized and accredited laboratories, thereby closing a loophole that could be exploited by untrustworthy entities.

In a related Further Notice of Proposed Rulemaking, the FCC has proposed to revise the post-market surveillance procedures for TCBs to ensure ongoing compliance of certified devices. This includes proposing restrictions on relationships between TCBs and the test laboratories whose applications they review, to prevent conflicts of interest.

particularly vulnerable, especially if remote administration is enabled. Signs of infection include overheating, connectivity issues, unexpected configuration changes, and the appearance of unauthorized admin accounts.

Alarm manufacturers and providers should determine whether any of these vulnerable routers are used in their alarm systems and take corrective measures.

The FBI recommends individuals and companies take the following precautions: •

If the router is at end of life, replace the device with an updated model if possible.

•

Immediately apply any available security patches and/or firmware updates for your devices.

•

•

Login online to the router settings and disable remote management/ remote administration, save the change, and reboot the router.

Use strong passwords that are unique and random and contain at least 16 but no more than 64 characters. Avoid reusing passwords and disable password hints.

•

If you believe there is suspicious activity on any device, apply any necessary security and firmware updates, change your password, and reboot the router.

If you suspect your router has been compromised, the FBI recommends that you report the incident to the agency’s Internet Crime Complaint Center (IC3) at www.ic3.gov.

Alarm manufacturers and providers will want to determine whether TCBs with whom they deal are affected by the new restriction.

Looking to hire? or be hired?

FCC Bans Certain Foreign Labs from Testing US Electronics The FCC has voted to finalize a rule that will bar foreign labs deemed a risk to U.S. national security from testing electronic devices like smartphones, cameras and computers for use in the United States. The key objectives of the order is to prohibit future recognition of, and withdraw existing recognition from, Telecommunications Certification Bodies (TCBs) and test laboratories that are owned or controlled by entities identified as national security threats.

This includes entities listed on the FCC’s Covered List, the Department of Defense’s Chinese Military Company List, and the Executive Branch’s list of “foreign adversaries.”

Check out TMA’s on-line Job Board. Members can post open positions and search for free!

Visit https://tma.us/job-board/

As it currently stands, devices authorized under the Supplier’s Declaration of Conformity (SDoC)

SUMMER/FALL 2025 | TMA Dispatch

[33]

2026

TMA Awards TMA/SDM Excellence Awards TMA/SSI Marvel Technology Award

Apply online beginning December 17, 2025

SUMMER/FALL 2025 | TMA Dispatch

[34]

Access Control, and other related Idaho security systems. ~Joined August 2025 Non-Listed

Join us in welcoming our new and returning members to the TMA community! To view a complete list, visit www.tma.us.

Associate

management to billing and customer service—into one seamless system.

Motorola Solutions Chicago, IL Contact: Adam Brandfass, Director of Product Management https://www.motorolasolutions.com

~Joined August 2025

Safety and security are at the heart of everything we do at Motorola Solutions.

We build and connect technologies to help protect people, property and places. Our technologies support public safety agencies and enterprises alike, enabling the collaboration that’s critical for safer communities, safer schools, safer hospitals and safer businesses.

Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com. ~Joined April 2025

Consultant

Pierson Ferdinand Philadelphia, PA Contact: Eric J. Pritchard, Partner Pierson Ferdinand strives to provide excellent legal counsel and representation to clients worldwide from 20+ key markets in the US and UK. We specialize in handling complex legal matters and providing solutions to our clients’ most pressing needs.

Our lawyers come from top global law firms, including Am Law-ranked, regional and boutique law firms, federal and state government careers, and senior in-house counsel roles. ~Joined August 2025

WorkHorse Palmetto, FL Contact: Steven Hayes http://workhorsescs.com At WorkHorse Service Company Solutions (SCS), we believe in empowering alarm companies to achieve seamless efficiency and extraordinary growth. With a presence in both Bradenton, Florida, and Lima, Ohio, we’ve crafted innovative software solutions that simplify operations and enhance the experience for both businesses and their customers. At WorkHorse SCS, our mission is clear: to provide a comprehensive, user-friendly platform that connects every aspect of your alarm business—from lead

Listed

Alarmco – Boise Boise, ID Contact : Paul Santiago, Monitoring Center Manager http://www.alarmcoinc.com/ Since its inception in 1994, Alarmco, Inc. has been a trailblazer in providing comprehensive security solutions to both the local Commercial and Residential markets. We introduced a range of services including Security Systems, Fire Systems, Closed Circuit Television Systems, Paging Systems,

SUMMER/FALL 2025 | TMA Dispatch

Black Knight Security Pittsburgh, PA 1-412-928-8899 Contact Us blackknightsecurity.com With more than 20 years of experience in the private security industry, Black Knight Security (BKS) has grown from a traditional security guard company into a monitoring company with full-service integration. Our evolution reflects the changing needs of our clients and our ongoing commitment to innovation, efficiency, and tailored protection.

BKS specializes in delivering security solutions to a wide range of industries, including commercial real estate, residential developments, construction sites, manufacturers, and parking operations – both garages and surface lots. We understand the unique security challenges each environment presents, and we design custom strategies that align with our clients’ operational goals and risk profiles.

Our technical capabilities include, but are not limited to, comprehensive system design, remote monitoring, and virtual concierge services. We install and manage advanced CCTV systems equipped with customizable analytics, voice-down technology for real-time intervention, and specialized tools such as license plate readers (LPR), facial detection, and intelligent video surveillance. These systems are designed not only to monitor but to deter and respond to threats in real time.

In addition to video surveillance, BKS offers environmental and situational monitoring services including leak detection, gunshot detection, elevator [35]

status monitoring, temperature and thermal monitoring, and fire panel integration. Our access control solutions provide secure, scalable entry management for properties of all sizes, and we work with clients to develop emergency response protocols and vulnerability assessments that enhance preparedness and resilience.

We also assist clients with long-term security planning and budgeting, ensuring they have a roadmap for sustainable protection that evolves alongside their businesses.

Headquartered in Pittsburgh, Pennsylvania, Black Knight Security remains focused on advancing our technology capabilities and delivering integrated solutions that bridge physical security with the future of monitoring, smart surveillance, and remote guarding as we continue to grow.

Vigilantex, Inc. Phoenix, AZ 1-480-648-3396 sales@vigilantex.us www.vigilantex.us

Right to Repair...

NextNav...

Net Neutrality...

VigilanteX offers a high-quality, USAmade product that sets a new standard in surveillance and offers advanced operational solutions. While traditional systems fall short, our solution enhances safety, reduces insurance costs, boosts site visibility, prevents time theft, optimizes deliveries, and mitigates risks like collisions and water ponding, ensuring smoother, safer construction projects. ~Joined April 2025 Security Services

~Joined April 2025

Who’s got your back?

So many ways to get involved!

PowerPlus!

Anaheim, CA Contact: Anthony Moore, Director of Operations http://www.powerplus.com

Donate to the AICC PAC.

Serving the diverse power needs of all major industries since 1984, Power Plus has got you covered from permits to maintenance, and everything in between.

With decades of experience in Manufacturing, Construction, Oil and Gas, Mining, Agriculture, and more, we’ll provide expert consultation and top-ofthe-line equipment to ensure the job gets done professionally, efficiently, and with full support.

Email staff@aiccweb.org for more information.

Power Plus, for when the job is too critical to trust amateurs. ~Joined August 2025

Make the most of your TMA membership in 2026.

Learn how at www.tma.us/ member-resources [36]

AICC

$ODUP ,QGXVWU\ &RPPXQLFDWLRQV &RPPLWWHH

SUMMER/FALL 2025 | TMA Dispatch

[37]

SUMMER/FALL 2025 | TMA Dispatch

CERTIFIED>>

FirstNet Certified Companies TMA is pleased to introduce and recognize the following companies who have become FirstNet certified as of November 5, 2025.  ADT, LLC, Boca Raton, FL  Advance Alarms Inc., Broken Arrow, OK  AFA Protective Systems, Inc., Syosset, NY  Affiliated Monitoring, Union, NJ  Alarm.com, Tysons, VA  Alarmco Security Systems, Inc., Redlands CA  Allied Universal Technology Services Richardson, TX

 IE Alarm Systems (DC Electronics Two Inc dba IE Alarm Systems), Riverside, CA

 The Fireline Corporation, Baltimore, MD  The Watchlight Corporation, El Cajon, CA

 Intercom Clock & Signal Services, dba ICS, Riverside, CA

 Triple S Alarm Co., Little Rock, AR  United Security Communications, Inc., Lothian MD

 Intruder Alert Systems of San Antonio, San Antonio, TX

 Vector Security, Inc., Warrendale, PA

 Kansas City CCTV, LLC DBA Kansas City CCTV & Security, Kansas City, MO

 Vyanet Operating Group-Bend, OR  Washington Alarm, Inc., Seattle, WA

 Kings III of America, Coppell, TX

 WH International Response Center, Rockford, MN

 Allstate Security Industries, Inc., Amarillo, TX

 Lydia Security Monitoring dba UCC, San Antonio, TX

 AZ Security Control, Tempe, AZ

 Maine Fire and Security, Lewiston, ME

 Bay Alarm Systems, Concord, CA  Becklar Monitoring, LLC, Ogden, UT

 NAPCO Security Systems, Inc., Amityville, NY

 Briscoe Protective LLC, Centereach, NY

 National Monitoring Center (NMC), Lake Forest, CA

 Centra-larm MonitoringManchester, NH

 Nationwide Security Corporation, Branford, CT

 COPS Monitoring, Williamstown, NJ  Convergint, Pleasanton, CA

 ProNet Security Solutions Dallas, TX

 Criticom Monitoring Services, Longwood, FL

 Pye-Barker Fire & Safety, LLC, Doral, FL

 DGA Security Systems, Inc., New York, NY

 Queensboro Contracting Corp, Corona, NY

 DMP, Springfield, MO

 Rapid Response Monitoring, Syracuse, NY

 Doyle Security Systems Inc., Rochester, NY

GOT NEWS?

 Safe Tech USA, Ltd., Melville, NY

 Electronix Systems Central Station Alarms, Inc., Huntington Station, NY

 SCN Security Communication Network, Inc., Corona, CA

 Emergency 24, Des Plaines, IL

 Securitas Technology, Plymouth, MN

 Federal Response Center, Inc., Springfield, MO

 SecurityCentral, Statesville, NC

 First Alarm, Aptos, CA

 Security Equipment, Inc., Omaha, NE

Got new hires...new products... awards...whatever it is - we want to know!

 Sentry Alarm Systems, Monterey, CA

Send it to communications@tma.us.

 Force Security Solutions, LLC, Manassas, VA

 Southwest Dispatch Center, Richardson, TX  Tech Electronics, Inc., St. Louis, MO [38]

SUMMER/FALL 2025 | TMA Dispatch

CERTIFIED>>

IQ Certified Companies TMA is pleased to introduce and recognize the following companies who have become IQ certified as of November 5, 2025.  Advance Alarms, Inc., Broken Arrow, OK  Advanced Alarm, Inc., Tonawanda, NY  Affiliated Monitoring Inc., Union, NJ

 Maine Fire and Security, Scarborough, ME  National Monitoring Center, Lake Forest, CA  Queensboro Electrical Contracting Corp., Corona, NY

 Allstate Security Industries, Inc.,

 Rapid Response Monitoring Services, Inc., Syracuse, NY  Securityhunter, Inc., Baltimore, MD  SSC Services Inc. dba Cen-Signal, Columbus, GA  Statewide Monitoring Corporation, Staten Island, NY  Wayne Alarm Systems, Inc., Lynn, MA

Amarillo, TX  Centra-larm MonitoringManchester, NH  COPS Monitoring, Williamstown, NJ  Genesis Security Services, Carolina, PR  Guardian Protection Warrendale, PA

New Research Shows Flawed Spectrum Proposal Would Cause Public Safety Risks, Communications Disruption A new research report, filed by the Security Industry Association (SIA) with the Federal Communications Commission (FCC), details the risks of a proposal under consideration by the FCC that would restructure portions of the Lower 900 MHz band, which is used by billions of unlicensed, low-power devices.

NextNav has petitioned the FCC to reconfigure the frequencies between 902928 MHz (the Lower 900 MHz Band) and grant the company a nationwide license for 15 megahertz of spectrum so it can establish a 5G terrestrial-based position, navigation and timing network—radically altering the spectrum. The new research conducted by engineering consulting firm Pericle Communications Company, commissioned by SIA and with additional support from the AICC, ESA, and TMA, shows that the proposal would severely limit the range and compromise the effectiveness of devices operating in this spectrum.

Expand your knowledge and skills...

Take a TMA education course Invest in yourself through TMA’s education and training programs!

Learn from industry experts, stay competitive, and boost your professional confidence—all while making valuable connections and building a trusted network.

Visit www.tmatraining.org to learn more.

Learn more about this important issue and download the study at https://www. securityindustry.org/advocacy/policy-priorities/lower-900-mhz-band/

SUMMER/FALL 2025 | TMA Dispatch

[39]

CERTIFIED>>

Congratulate TMA’s 2024-25 Five Diamond Designees The monitoring centers listed below are designated TMA Five Diamond as of November 5, 2025. This designation marks a commitment to the highest industry standards. Visit TMA.us for the most up-to-date listing of certificants.

AFA Protective Systems Syosset, NY www.afap.com Full-Service Monitoring Designated since 1/2014 Audeamus DBA Sebastian CorpKerman, CA www.audeamus.net Full Service Monitoring Designated since 1/2024 a.p.i. Alarm Inc. Denver, CO www.apialarm.com Full Service Monitoring Designated since 01/2023 a.p.i. Alarm Inc. Toronto, ON www.apialarm.com Full Service Monitoring Designated since 01/2023 Acadian Monitoring Services, LLC Lafayette, LA www.acadianmonitoringservices.com Wholesale Monitoring Designated since 01/2005 ADT Knoxville, TN www.adt.com/local/tn/knoxville Full Service Monitoring Designated since 04/2024 ADT by Telus Calgary AB www.telus.com Full-service and Wholesale Designated since 12/2020 ADT by Telus Saint Leonard QC www.telus.com Full Service and Wholesale MonitoringDesignated since 12/2023

[40]

ADT Commercial LLC (formerly Protection One) Irving, TX www.adt.com Full Service Monitoring Designated since 10/2014

Allstate Security Industries, Inc. Amarillo, TX www.allstatesecurity.com Wholesale Monitoring Designated since 08/2023

Affiliated Monitoring Union, NJ www.affiliated.com Wholesale Monitoring Designated since 09/2005

American Alarm and Communications, Inc. Arlington, MA www.americanalarm.com Full-Service Monitoring Designated since 04/2004

Affiliated Monitoring Houston, TX www.affiliated.com Wholesale Monitoring Designated since 05/2022

American Electric Power Columbus, OH www.aep.com GSOC Monitoring Designated since 11/2020

Alarm Detection Systems, Inc. Aurora, IL www.adsalarm.com Full Service Monitoring Designated since 08/2003

Amherst Alarm Inc. Amherst, NY www.amherstalarm.com Full Service Monitoring Designated since 03/2004

Alarmco, Inc. Las Vegas, NV www.alarmco.com Full Service Monitoring Designated since 06/2006

KNA Becklar Monitoring Cedar City, UT www.agmonitoring.com Wholesale Monitoring Designated since 05/2023

Alarme Sentinelle/Sentinel Alarm Montreal, QC www.sentinelalarm.com Full-Service Monitoring – Canada Designated since 12/2010

KNA Becklar Monitoring Ogden, UT www.agmonitoring.com Wholesale Monitoring Designated since 01/2007

Alert 360 Tulsa, OK www.alert360.com Full Service Monitoring Designated since 08/2018

Barcom Security, Inc. Swansea, IL www.barcomsecurity.com Full-Service Monitoring Designated since 11/2007

Allied Universal Technology Services Richardson, TX www.aus.com Full Service Monitoring Since 2013

Bay Alarm Company Concord, CA www.bayalarm.com Full Service Monitoring SUMMER/FALL 2025 | TMA Dispatch

Designated since 01/2006

Designated since 06/2014

Bell Canada Toronto, ON www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2015

COPS MonitoringWilliamstown, NJ www.copsmonitoring.com Wholesale Monitoring Designated since 05/2014

Bell Canada Winnipeg, MB www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2020

CPI Security Systems Charlotte, NC www.cpisecurity.com Full Service Monitoring Designated since 08/2009

Blackline Safety Calgary, AB www.blacklinesafety.com Full Service Monitoring - Canada Designated since 04/2018

Damar Security Systems Sarnia, ON https://damarsecuritysystems.com/ Full Service Monitoring - Canada Designated since 11/2012

Brinks Home™ (formerly Monitronics International) Farmers Branch, TX www.brinkshome.com Wholesale Monitoring Designated since 02/2005

DGA Security Systems, Inc. New York, NY www.DGA.com Full Service Monitoring Designated since 02/2005

Centra-Larm Monitoring Inc. Manchester, NH www.centra-larm.com Wholesale Monitoring Designated since 06/2009 Clearview Securities, Inc. Knoxville, TN www.clearviewtn.com Full Service Monitoring Designated since 05/2023 Cooperative Response Center, Inc. (CRC) Austin, MN www.crc.coop Wholesale Monitoring Designated since 03/2011 COPS Monitoring Boca Raton, FL www.copsmonitoring.com Wholesale Monitoring Designated since 04/2014 COPS Monitoring Lewisville, TX www.copsmonitoring.com Wholesale Monitoring

DMC Security Services Inc., Midlothian IL www.dmcsecurity.com Full-Service Monitoring Designated since 9/2005 Doyle Security Systems, Inc. Rochester, NY www.godoyle.com Full-Service & Wholesale Designated since 1/2004 Dynamark Monitoring, Inc. Hagerstown, MD www.dynamarkmonitoring.com Wholesale Monitoring Designated since 02/2012 Electronix Systems Central Station Alarms, Inc. Huntington Station, NY www.electronixsystems.com Full Service Monitoring Designated since 06/2005 Ellijay Telephone Company Ellijay, GA www.etcbusiness.com

SUMMER/FALL 2025 | TMA Dispatch

Full Service Monitoring Designated since 04/2015 ESC Central Birmingham, AL www.esccentral.com Wholesale Monitoring Designated since 12/2023 Everon (formerly ADT Commercial LLC) Irving, TX www.everonsolutions.com Full-Service Monitoring, Designated since 10/2014 Everon LLC (Wichita) Wichita, KS www.everonsolutions.com Full-Service Monitoring, Designated since 5/14/2025 Federal Response Center Springfield, MO www.federalprotection.com Wholesale Monitoring Designated since 01/2006 Fire Monitoring of Canada, Inc. St. Catharines, ON www.fire-monitoring.com Full Service Monitoring - Canada Designated since 05/2009 Global Guardian Charlotte, NC www.globalguardian.com Full-Service Designated since 3/1/2025 Guardian Alarm Southfield, MI www.guardianalarm.com/ Full-Service Monitoring Designated since 3/2024 Guardian Protection Services Inc. Butler, PA www.guardianprotection.com Full-Service Monitoring Designated since 06/2020 Guardian Protection Services Inc. Warrendale, PA www.guardianprotection.com

[41]

Full-Service Monitoring Designated since 09/2006

Full-Service Monitoring Designated since 11/2014

Gillmore Security Systems Inc. Cleveland, OH www.gillmoresecurity.com Full Service Monitoring Designated since 01/2009

Life Safety Monitoring, LLC Munhall, PA www.mylifesafetymonitoring.com Wholesale Monitoring Designated since 01/2018

GM Security Technologies San Juan, PR www.gmsectec.com Wholesale Monitoring Designated since 10/2011

Metrodial Corporation, Inc. Hicksville, NY www.metrodial.com Full Service Monitoring Designated since 11/2004

Holmes Security Systems Fayetteville, NC www.holmeselectricsecurity.com Full Service Monitoring Designated since 12/2017

National Monitoring Center Irving, TX www.nmccentral.com Wholesale Monitoring Designated since 06/2016

Interface Systems Earth City, MO www.interfacesystems.com Full Service Monitoring Designated since 08/2004

National Monitoring Center Lake Forest, CA www.nmccentral.com Wholesale Monitoring Designated since 06/2016

Interface Systems Plano, TX www.interfacesystems.com Full Service Monitoring Designated since 11/2012

Nationwide Central Station Monitoring Corp.

Freeport, NY www.nationwidedigital.com Full Service Monitoring Designated since 04/2007

iWatch Communications Beaverton, OR www.iwatchcomm.com Full Service Monitoring Designated since 01/2008

NextEra Energy, Inc. Juno Beach, FL www.nexteraenergy.com GSOC Monitoring Designated since 12/2022

Kastle Systems Falls Church, VA www.kastle.com Full-Service Monitoring Designated since 06/2014

Northern911 Sudbury, ON www.northern911.com Full-Service Monitoring – Canada Designated since 05/2014

Kroger Central Alarm Control Portland, OR www.kroger.com GSOC

Northwest Alarm MonitoringSeattle Washington www.nwalarm.com Wholesale Monitoring Designated since 8/2024

Life Alert Emergency Response, Inc. Encino, CA www.lifealert.com

[42]

Operational Intelligence Center Indianapolis, IN Full Service Monitoring Designated since 01/2020

Paladian Victoria, BC www.paladintechnologies.com Full Service and Wholesale Monitoring Designated since 6/2016 Paladin Technologies Ottawa, ON www.paladintechnologies.com Full-Service Monitoring Designated since 3/14/2025 Per Mar Security Services Davenport, IA www.permarsecurity.com Full Service Monitoring Designated since 06/2005 Protelec Safety & Security www.protelecalarms.com Full-Service Monitoring Designated since 7/31/2025 Pro-Vigil San Antonio, TX www.pro-vigil.com Full Service Monitoring Designated since 01/2024 Quick Response Cleveland, OH www.quickresponse.net Wholesale Monitoring Designated since 10/2005 SecurTek Monitoring Solutions, Inc. Winnipeg, MB www.securtek.com Full-Service Monitoring – Canada Designated since 05/2022 SecurTek Monitoring Solutions, Inc. Yorkton, SK www.securtek.com Full-Service Monitoring – Canada Designated since 05/2010 Securitas Electronic Security, Inc. Honolulu, HI www.securitases.com Full Service Monitoring Designated since 12/2003 Securitas Electronic Security, Inc. Charlotte, NC www.securitases.com Full Service Monitoring Designated since 03/2022 SUMMER/FALL 2025 | TMA Dispatch

Securitas Electronic Security, Inc. Uniontown, OH www.securitases.com Full Service Monitoring Designated since 11/2003

Tech Systems Inc. Buford, GA www.techsystemsinc.com Wholesale Monitoring Designated since 12/2019

Vancouver Fire & Security Richmond, BC www.radiussecurity.ca Wholesale Monitoring - Canada Designated since 07/2012

Security Alarm Corporation Port Charlotte, FL www.securityalarmcorp.com Full Service Monitoring Designated since 06/2012

Telsco Security Systems Edmonton, AB www.telsco.com Full Service Monitoring - CA Designated since 02/2016

Vivint Inc. - MN Eagan, MN www.vivint.com Full Service Monitoring Designated since 03/2014

Security Central Statesville, NC www.security-central.com Wholesale Monitoring Designated since 7/2015

The Church of Jesus Christ of Latter-day Saints Salt Lake City http://churchofjesuschrist.org GSOC Monitoring Designated since 05/2012

Vivint Inc. - UT Provo, UT www.vivint.com Full Service Monitoring Designated since 03/2014

Security Equipment, Inc. (SEI) Omaha, NE www.sei-security.com Full Service Monitoring Designated since 07/2004 SMART Security Pros, LLC dba Mobile Video Guard Bowie, MD www.mobilevideoguard.com Video Monitoring Designated since 11/2024

The Watchlight Corporation El Cajon, CA www.watchlight.com Full Service Monitoring Designated since 03/2014 Titan Protection Overland Park, KS www.tpcsecurity.com Full Service & Wholesale Monitoring Designated since 10/2022

Sonitrol Great LakesGrand Blanc, MI www.sonitrolverified.com Full Service Monitoring Designated since 02/2022

U.S. Monitoring, Inc. Oklahoma City, OK www.usm-ok.com Wholesale Monitoring Designated since 08/2018

Statewide Central Station Tampa, FL www.statewidecs.com Wholesale Monitoring Designated since 5/2023

United Central Control San Antonio, TX www.teamucc.com Wholesale Monitoring Designated since 08/2004

Statewide Central Station Staten Island, NY www.statewidecs.com Wholesale Monitoring Designated Since 2/2011

United Central Station Plainview, NY www.unitedcs.org Wholesale Monitoring Designated since 4/22/2025

Superior Central Station, Inc. McAllen, TX www.superiorcentral.com Full Service Monitoring Designated since 06/2007

Valley Security and Alarm Fresno, CA www.valleysecurityandalarm.com Full Service Monitoring Designated since 10/2017

SUMMER/FALL 2025 | TMA Dispatch

Viiz Communications Anniston, AL www.viiz.com Video Monitoring Designated since 9/2024 Vyanet Operating Group, Inc. Bend, OR www.vyanet.com Full Service Monitoring Designated since 12/2014 Washington Alarm Seattle, WA www.washingtonalarm.com Full-Service Monitoring 12/2006 Wayne Alarm Lynn, MA www.waynealarm.com Full-Service Monitoring Designated since 2003 Wegmans Food Markets, Inc. Rochester, NY www.wegmans.com GSOC Monitoring Designated since 04/2008

[43]

Stay connected in 2026!

Renew your TMA membership.

Online renewal is quick and easy! Simply click on the link provided on your renewal invoice. Renew by 12/31 to receive a 1.5% discount off your annual dues. Email Bryan Ginn at bginn@tma. us with any questions.

TMA DISPATCH SUMMER/FALL 2025 ADVERTISERS INDEX  AES, page 16  Altronix, page 5  AURA, page 20  Bridgepoint Advisors, page 15  CIA, page 44  NAPCO, page 51  PureTech Systems, page 9  RAD, page 2  Rapid Response Monitoring, page 25  Speco Technologies, page 29  UL Solutions, page 22 Email communications@tma. us for information on TMA advertising. Options are available for e ver y budget.

[44]

SUMMER/FALL 2025 | TMA Dispatch

GRADUATES>>

Monitoring Center Operator Level 1 Training Graduates

USA and international graduates completed February 1, 2025 to April 28, 2025

Graduates highlighted in blue achieved 100% on their exam.

Name Company Fidaus Adams Statewide Central Station Amari Adams Vivint, Inc. Selda Ado API Alarm Inc (CA) Yahir Aguilera Life Alert Emergency Response Edward Aguirre Rodriguez Life Alert Emergency Response Michael Amirault American Alarm & Communications, Inc. Lester Aquilario ADT By Telus (CA) Chedrin Asinas API Alarm Inc (CA) Corinne Aube Statewide Central Station Kiona Avent Affiliated Monitoring Izayah Avila-Miera Vivint, Inc. Jennifer Baggett ADT Security Services Melanie Baker Securitas Technology Corporation Alanna Baker UAS Isellah Ballina Life Alert Emergency Response Chasity Barreto ADT Security Services William Barreto Constellis Paige Barron ADT Security Services Amy Barry ADT Security Services Peter Bassil Blackline Safety Corp. (CA) Jorge Bastos Royal Ontario Museum (ROM) (CA) Janya Battle ADT Security Services Nicholas Bean SimpliSafe Inc. Sade Beaton Interface Systems-St. Louis Joshua Beckstead Vivint, Inc. Jordan Beeler Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Emory Begly Securitas Technology Corporation Xavier Benavides Pro-Vigil, Inc. Johanna Bender ESC Central Jacob Bender Sebastian Corp Amber Benfield CPI Security Systems, Inc. Nathan Berry ADT Security Services Kadacia Berry Interface Systems-St. Louis Laura Berthiaume Securitas Technology Corporation Kaila Bertoia UBC Campus Security (CA) Zain Bhutta Statewide Central Station Macey Biddinger Global Guardian, LLC Stephen Birckhead United Central Control Addison Bishop Security Central Conner Bitterling Cops Monitoring % Lydia Security Haley Black ADT By Telus (CA) Joselyn Blanco Alarm Detection Systems Lee Bolanos Global Guardian, LLC Greg Bolick Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Stavro Bombard Statewide Central Station Sabina Bonilla Pro-Vigil, Inc. Sarah Booker National Monitoring Center Angelina Boos Global Guardian, LLC David Bowering Northern911 (CA) Nickolas Bowman Vivint, Inc. Knyjah Boyd Interface Systems-St. Louis Brittany Boyette National Monitoring Center Antoinette Boylan SimpliSafe Inc. Jason Bradley Guardian Protection Services Brian Braman Everon LLC Alex Braun Vivint, Inc. Marnicia Brefford Interface Systems-St. Louis Duron Brewer Statewide Central Station Bryant Brint National Monitoring Center Samantha Britton Everon LLC Elsa Brooks CPI Security Systems, Inc. Terra Brown ADT Security Services Altovise Brown Affiliated Monitoring Jeanette Brown Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Yosheeda Brown U.S. Monitoring, Inc. Anthquian Brummitt Hunter Security Inc

SUMMER/FALL 2025 | TMA Dispatch

Graduated 03/24/2025 03/21/2025 03/08/2025 03/15/2025 03/16/2025 03/10/2025 03/25/2025 02/25/2025 03/14/2025 04/24/2025 04/24/2025 02/13/2025 02/16/2025 04/09/2025 03/15/2025 02/06/2025 02/24/2025 02/06/2025 02/19/2025 02/27/2025 03/10/2025 02/18/2025 02/12/2025 03/30/2025 04/22/2025 02/25/2025 04/02/2025 02/14/2025 03/24/2025 02/12/2025 03/26/2025 02/04/2025 04/14/2025 03/05/2025 04/22/2025 03/20/2025 02/04/2025 03/28/2025 03/08/2025 03/09/2025 03/26/2025 02/19/2025 03/04/2025 03/05/2025 03/30/2025 02/21/2025 02/19/2025 03/07/2025 02/05/2025 04/17/2025 02/02/2025 02/20/2025 03/04/2025 03/26/2025 02/02/2025 03/31/2025 04/12/2025 03/29/2025 04/29/2025 02/11/2025 03/29/2025 02/19/2025 04/25/2025 03/10/2025 03/10/2025 03/12/2025

Name Company Bell Canada (CA) Lorraine Brunette William Burton Bay Alarm Barbara Busby CPI Security Systems, Inc. Tiffany Butler Global Guardian, LLC Corie Butler Interface Systems-St. Louis Jordan Byfield Cops Monitoring/Lydia Security Hector Cabrera Pro-Vigil, Inc. Destiny Cage Bay Alarm Myrah Campbell Cops Monitoring/Lydia Security Irene Campbell-Edwards Cops Monitoring/Lydia Security Sienna Campos API Alarm Inc Ronni Cancel American Electric Power Security Operations Center Salinas Carolina Superior Central Station Inc. Laura Carranza Interface Systems Catherine Carter ADT Security Services Koren Carter Alert 360 Ericka Caruthers Affiliated Monitoring Ruben Castillo Affiliated Monitoring Michelle Catala UAS Litzy Catalan Diaz Cops Monitoring/Lydia Security Marilee Catalan-Diaz Cops Monitoring/Lydia Security Yolanda Cerda United Central Control Leslie Chainey Federal Response Center Jordan Chapman Life Alert Emergency Response Sylvain Cholette Bell Canada (CA) Christina Clark Cops Monitoring/Lydia Security Hailey Claughton iWatch Communications Tonya Cole ADT Security Services Kailey Coleman ADT Security Services Daniel Collins Life Alert Emergency Response Laura Collins Security Central Steven Coppola Statewide Central Station Matthew Cormier Maximum Security Video Monitoring (CA) Spencer Covington U.S. Monitoring, Inc. Ian Cowie CPI Security Systems, Inc. Justin Creasman Security Central Kenia Cruz Life Alert Emergency Response Priscilla Cruz-Rincon Life Alert Emergency Response Brandi Cunningham Securitas Technology Corporation Alexis Cunningham Securitas Technology Corporation Sh’Aaron Cunningham Vigilante Security Greg Curnutt Alert 360 David Danial Pro-Vigil, Inc. David Daoust Northern911 (CA) Twana Davis Affiliated Monitoring Regan Davis SecurTek Leonardo De la Pava Blackline Safety Corp. (CA) Keara Deas Clearview Securities, Inc. Giana DeBlock Cops Monitoring/Lydia Security Andrew Deffenbaugh Securitas Technology Corporation Alana Defilipo Statewide Central Station Alexis Defilippo Statewide Central Station Justin Delay Guardian Alarm Company Noah Delgado Vivint, Inc. Autumn Denmark Alert 360 Matthew Dewfield Paladin Technologies (CA) Michael Diamante Affiliated Monitoring Destiny Dixon Cops Monitoring/Lydia Security Daniel Dominguez Life Alert Emergency Response Latonya Dorsey ESC Central Bernie Driescher UBC Campus Security (CA) Alana Driver Operational Intelligence Center Sonia Duarte-Sousa Cops Monitoring/Lydia Security Christian Duncan ADT Security Services Amani Dunn Titan Protection Security Andrew Durk Federal Response Center Mikka Ebreo API Alarm Inc (CA) Alayna Eddleman ESC Central

Graduated 04/08/2025 03/21/2025 03/24/2025 03/03/2025 02/14/2025 03/09/2025 02/14/2025 02/27/2025 03/22/2025 03/21/2025 03/26/2025 03/01/2025 02/04/2025 03/16/2025 02/19/2025 04/21/2025 04/23/2025 04/09/2025 02/27/2025 02/22/2025 02/27/2025 02/12/2025 02/18/2025 02/13/2025 03/17/2025 03/07/2025 03/06/2025 02/26/2025 02/04/2025 02/09/2025 03/09/2025 03/25/2025 04/12/2025 03/13/2025 03/25/2025 04/16/2025 02/11/2025 02/13/2025 04/17/2025 04/16/2025 04/28/2025 03/19/2025 02/16/2025 04/27/2025 04/11/2025 04/10/2025 03/07/2025 02/25/2025 03/24/2025 04/04/2025 03/25/2025 03/23/2025 02/05/2025 04/22/2025 03/10/2025 04/08/2025 04/26/2025 02/27/2025 03/13/2025 02/18/2025 04/29/2025 02/21/2025 03/20/2025 02/05/2025 03/11/2025 04/25/2025 04/01/2025 03/06/2025

[45]

Name Ayman El Maayar Rayngi Elie Rhys Elkin Diana Enciso Ashley Englert Musaa English Celica esguerra Ana Estrada Mia Cantu. Estrada Rosy Estrada Stacy Evans Masha Evans LaVonne Evans Jasmine Ewing Taylor Farley Armine Ferevski Kevin Ferrao Kimberly Fields

Company Bell Canada (CA) Affiliated Monitoring The Radius Group (CA) Life Alert Emergency Response Everon LLC Titan Protection Security Pro-Vigil, Inc. Everon LLC Superior Central Station Inc. Statewide Central Station ADT Security Services Global Guardian, LLC Securitas Technology Corporation ADT Security Services Securitas Technology Corporation Vivint, Inc. GM Security Technologies American Electric Power Security Operations Center Alex Figueroa Global Guardian, LLC Tuise Fili Vivint, Inc. Dominique Filipkowski Cops Monitoring/Lydia Security Diane Fillmore ADT Security Services Caleb Finney Everon LLC Kamiya Fitzpatrick Makell SMART Security Pros, LLC dba Mobile Video Guard Vera Flores Interface Systems-EarthCity Anastasya Flowers Affiliated Monitoring Staci Folker Alert 360 Andrew Fowler Securitas Technology Corporation Samantha Fowler UAS Bobby Franks Pro-Vigil, Inc. Jayverson Frederick 2 SMART Security Pros, LLC dba Mobile Video Guard Sonya Freeman ADT Security Services Donna Friesen United Central Control Nicole Frobe Guardian Alarm Company Tyler Fry Vivint, Inc. Kiara Fudge Affiliated Monitoring Isaiah Fuller Nationwide Digital Monitoring Co. Christopher Galdamez Life Alert Emergency Response Socorro Garcia AZ Security Control Veronica Garcia Life Alert Emergency Response Destiny Garcia Pro-Vigil, Inc. Janice Garcia Viiz Communications Fernanda Garcia de Jesus Blackline Safety Corp. (CA) Juan Garrote Blackline Safety Corp. (CA) Jeann Gauffeny National Monitoring Center James Gauthier Northern911 (CA) Mechelle Gelin COPS Monitoring Jessica Gepson Everon LLC Sarah Gerber Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Nathaniel Gilmore Vivint, Inc. John Godsey Dynamark Monitoring Angel Gomez Barcom Security Jesimar Gonzalez Alert 360 Matt Graner National Monitoring Center Shantel Grant API Alarm Inc (CA) J’Adore Grant Tech Systems Inc Errika Gray Everon LLC Rochelle Green Global Guardian, LLC Dana Greene DGA Security Kara Grier Global Guardian, LLC Jarrett Grier Global Guardian, LLC Raghav Grover Bell Canada (CA) Laura Guardia Acadian Monitoring

Graduated 04/02/2025 04/24/2025 03/10/2025 02/07/2025 02/09/2025 04/22/2025 02/21/2025 04/09/2025 02/05/2025 03/31/2025 02/04/2025 02/27/2025 04/01/2025 02/05/2025 02/17/2025 04/18/2025 04/23/2025 02/27/2025 02/04/2025 03/21/2025 04/03/2025 03/11/2025 04/19/2025 02/19/2025 03/07/2025 04/08/2025 04/26/2025 04/13/2025 02/26/2025 02/14/2025 03/29/2025 03/03/2025 03/30/2025 03/21/2025 03/21/2025 04/28/2025 03/31/2025 04/22/2025 02/07/2025 03/17/2025 02/16/2025 03/27/2025 02/27/2025 03/18/2025 02/19/2025 04/04/2025 02/09/2025 04/14/2025 03/13/2025 04/18/2025 04/14/2025 03/05/2025 03/11/2025 04/29/2025 04/04/2025 04/24/2025 02/09/2025 03/07/2025 02/23/2025 03/03/2025 02/06/2025 03/26/2025 04/23/2025

Never stop learning... and growing!

[46]

Name Company Life Alert Emergency Response Cynthia Guerrero Baelyn Guidry Acadian Monitoring Myleene Gulapa SecurTek Nikhilkumar Gurjar SecurTek Dulce Gutierrez-McDonald Life Alert Emergency Response Christina Gwaro U.S. Monitoring, Inc. Margot Haas Vivint, Inc. Gerry Haden Global Guardian, LLC Mariah Hall ADT Commercial LLC / Everon Jacee Hallett Vivint, Inc. Lily Hallock Affiliated Monitoring Carter Hammond Vivint, Inc. Aidan Hammond Vivint, Inc. Nathan Hancock Vivint, Inc. Arielle Hardaway Guardian Alarm Company Deserae Harris ADT Security Services Allison Harris Huntington National Bank Veronica Harris SimpliSafe Inc. Krysti Harrison Affiliated Monitoring William Harsche Security Central Sierra Hartley Barcom Security Cescily Hayes ESC Central Ruby Haynes Viiz Communications Leannah Hays National Monitoring Center Jordan Heffner Securitas Technology Corporation Kiana Hendrix Security Alarm Corporation Jessica Hennesey Pro-Vigil, Inc. Chakra Henry UAS Eric Hernandez Affiliated Monitoring Abram Hernandez-Marmolejo Allied Universal Technology Services Richard Herrick American Alarm & Communications, Inc. Mark Hess Certified Alarm Co. Brodie Hickman Security Central Donita Hinkle iWatch Communications Brett Hock Paladin Security Group Joy Hogeboon Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Hailey Holland Security Central Octavia Holliday Vivint, Inc. Damarlo Hopkins Securitas Technology Corporation Terrence Horn American Alarm & Communications, Inc. Maryrose Houser Life Alert Emergency Response Amanda Howard Cops Monitoring/Lydia Security Dominique Howard Quick Response Monitoring Aiyana Howlett ESC Central Jordan Hunt Alarm Detection Systems Nicole Hutchinson Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Emery Ibie Global Guardian, LLC Tamir Ilyasov Paladin Technologies (CA) Qasim Iqbal Statewide Central Station Michael Isbell Everon LLC Enrico Iskandar Bell Canada (CA) Colleen Jackson Barcom Security Tyonna Jackson UAS Jason Jamrow Tech Systems Inc Lacey Jensen Centralarm Andres Jensen Pro-Vigil, Inc. Autumn Jewell Titan Protection Security Christian Johnson Acadian Monitoring Aresha Johnson Affiliated Monitoring Jarrod Johnson American Electric Power Security Operations Center Dontavous Johnson Costco Wholesale Eryn Johnson Everon LLC Korenia Johnson Statewide Central Station Shakeiyah Jones ADT Security Services

Graduated 02/28/2025 04/03/2025 04/08/2025 04/10/2025 04/26/2025 04/11/2025 04/18/2025 02/07/2025 04/09/2025 03/26/2025 04/05/2025 04/19/2025 03/23/2025 03/21/2025 03/22/2025 02/07/2025 03/14/2025 03/04/2025 04/03/2025 04/20/2025 03/05/2025 04/17/2025 03/19/2025 02/19/2025 04/02/2025 03/02/2025 02/15/2025 04/08/2025 04/15/2025 03/18/2025 03/11/2025 04/30/2025 03/09/2025 03/17/2025 02/24/2025 02/27/2025 03/14/2025 04/17/2025 02/15/2025 03/18/2025 03/20/2025 03/25/2025 04/10/2025 03/24/2025 04/06/2025 03/10/2025 03/07/2025 03/21/2025 03/28/2025 04/10/2025 04/02/2025 03/08/2025 02/03/2025 02/26/2025 02/06/2025 02/19/2025 04/09/2025 04/24/2025 04/04/2025 03/02/2025 02/13/2025 04/13/2025 03/30/2025 02/20/2025

Go to TMATraining.org to preview TMA’s extensive catalog of on-line training. While we’re best known for our on-line Operator Levels 1 & 2, we offer a whole lot more!

SUMMER/FALL 2025 | TMA Dispatch

Name Company Kya Jones COPS Monitoring-TX Joyce Jones United Central Control Mike Jurta Centralarm Isiah Kates Cops Monitoring/Lydia Security Manpreet Kaur ADT By Telus (CA) Gurmanjot Kaur Bell Canada (CA) Gagandeep Kaur Bell Canada (CA) Harleen Kaur Royal Ontario Museum (ROM) (CA) Amandeep Kaur UBC Campus Security (CA) Angelic Keller Life Alert Emergency Response Michael Kempf Nationwide Digital Monitoring Co. Gabrielle Khan API Alarm Inc (CA) James Kim National Monitoring Center Terell King ADT Security Services Siyera King Everon LLC Elaine King National Monitoring Center Stephanie King Vyanet Operating Group Inc. Josilynn Kirby Dispatch Center, Ltd Galina P. Klimchuck Vivint, Inc. Kaylyn Kneedler Barcom Security Joseph Kossman Vivint, Inc. Michelle Kovacs Global Guardian, LLC Dominic Kunkle Jacob Labarge ADT Commercial LLC / Everon Nilda Laboriel Affiliated Monitoring Christine LaForgia Statewide Central Station Jazlyn Lafortune Global Guardian, LLC Margarita Lafortune Global Guardian, LLC Codi Lakatos Securitas Technology Corporation Fox LaMonica American Alarm & Communications, Inc. James Landon Bell Canada (CA) Ashley Lara Everon LLC Noah Larose Affiliated Monitoring Elise Lasco Global Guardian, LLC Shamekia Lawrence Cops Monitoring/Lydia Security DaRaynna Lawson Everon LLC Hoa Le United Central Control Vivint, Inc. Diana Leal Vivian Leon ADT Security Services Shari Letren-Wiseman Affiliated Monitoring Tiffany Lewis Allied Universal Technology Services UAS Jeanine Lewis Bartholomew Lewis, Jr. UAS Matthew Lin Vivint, Inc. Regina Loggins U.S. Monitoring, Inc. Tracy Lomax Allied Universal Technology Services Ryan Lopez Affiliated Monitoring Marco Lopez American Alarm & Communications, Inc. Bay Alarm Walter Lopez Dee Lotsey Cops Monitoring/Lydia Security Ralph Louissaint Bell Canada (CA) A. Morgan. Lovelace Life Alert Emergency Response UAS Sonia Luna Quick Response Monitoring Sandra Lymon Deb Maisano Statewide Central Station Brendan Malloy Statewide Central Station Noah Martel Northern911 (CA) Colleen Martin ADT Security Services Asia Martin Interface Systems-St. Louis Jamie Martin Statewide Central Station Kenia Martinez Life Alert Emergency Response Janessa Martinez Valley Security & Alarm Timothy Mathews Global Guardian, LLC Rita Maturano Cops Monitoring % Lydia Security Emily Maziasz ADT Security Services Armstrong Mbiatem Paladin Technologies (CA) Hannah McCalpine Vyanet Operating Group Inc. Kayla McClendon Global Guardian, LLC Monica McCoy Acadian Monitoring David McCraney Interface Systems-Dallas Trent McDougald Global Guardian, LLC Erin Mcgee Guardian Alarm Company Jack Mcguigan Centralarm Erica McKamey Vivint, Inc. Latoya Mckinley Pro-Vigil, Inc. Aquil McKnight UAS Katherine Medaugh Allied Universal Technology Services Kristen Medeiros American Alarm & Communications, Inc.

SUMMER/FALL 2025 | TMA Dispatch

Graduated 03/30/2025 02/14/2025 02/10/2025 03/29/2025 03/27/2025 03/29/2025 03/27/2025 03/26/2025 04/22/2025 03/17/2025 04/09/2025 03/12/2025 03/25/2025 02/28/2025 02/11/2025 03/25/2025 03/24/2025 04/19/2025 03/17/2025 03/28/2025 04/30/2025 02/26/2025 04/26/2025 04/08/2025 04/10/2025 03/15/2025 03/07/2025 03/05/2025 02/01/2025 03/30/2025 04/08/2025 02/01/2025 04/15/2025 02/07/2025 02/09/2025 02/05/2025 04/15/2025 03/21/2025 02/27/2025 04/12/2025 03/18/2025 03/07/2025 04/19/2025 03/21/2025 04/13/2025 03/05/2025 04/13/2025 03/30/2025 02/26/2025 03/28/2025 04/10/2025 03/24/2025 03/01/2025 03/31/2025 03/16/2025 03/30/2025 04/02/2025 02/05/2025 03/09/2025 03/25/2025 03/17/2025 02/28/2025 02/20/2025 04/09/2025 03/05/2025 03/18/2025 03/11/2025 02/21/2025 04/05/2025 04/20/2025 02/13/2025 03/24/2025 04/28/2025 03/21/2025 02/15/2025 04/05/2025 04/16/2025 02/18/2025

Name Joe Medeiros Nicole Meehan Leslie Mejia Nataly Mendez Jason Mendez Michelle Merillo Alyssa Merillo Ealu Merin Anil Chelsey Merritt Antonia Mertens Mounawar Mhadji Ebanee Miles Bennett Milne

Company Royal Ontario Museum (ROM) (CA) UAS Bay Alarm Life Alert Emergency Response Life Alert Emergency Response Statewide central station Statewide Central Station Northern911 (CA) ADT Security Services ADT By Telus (CA) Bell Canada (CA) Operational Intelligence Center Damar Security Services/ Security Response Center (CA) Hanan Mohamoud API Alarm Inc (CA) Nathaniel Mohun Vivint, Inc. Natalia Mojica DGA Security Mary Montes Criticom Monitoring Service (CMS) Aaliyeah Moore Vivint, Inc. Gymara Morales Wayne Alarm Systems, Inc. Brandon Morcus Quick Response Monitoring Richard Morgan Pro-Vigil, Inc. Stephanie Morrison Allied Universal Technology Services DreYona Morrison Global Guardian, LLC Hallee Mortensen Vivint, Inc. Sinia Mulifai Watchlight Corporation Constellis Brandon Murguia Samantha Myers Operational Intelligence Center Zach Myler The Church of Jesus Christ of Latter-day Saints Mark Nartatez National Monitoring Center Emalea Nelson ADT Security Services Ashley Newton Global Guardian, LLC Claire Nguty Blackline Safety Corp. (CA) Diann Nickens ADT Commercial LLC / Everon Marleine Nicolas Blackline Safety Corp. (CA) Kelsey Nielson Vyanet Operating Group Inc. Javen Noel Acadian Monitoring Joel Nuno Life Alert Emergency Response Rebeca Ochoa Blackline Safety Corp. (CA) Aderinola Ogunfidodo UAS Ailyn Orantes-Sanchez Life Alert Emergency Response Raymond Ortiz Statewide Central Station Mike Ortuno Statewide Central Station Lissette Oviedo Security Alarm Corporation Shanequa Owens U.S. Monitoring, Inc. Vivint, Inc. Soleil Pabon Amber Pace ADT Security Services Lervin Pacheco Blackline Safety Corp. (CA) Lenayah Page Affiliated Monitoring Richard Panganiban Protelec Security & Safety (CA) Sukhdeep Panjeta Gazer Monitoring Inc (CA) Gabrielle Papapietro Statewide central station Tammy Paquette Northern911 (CA) Gabriel Peery Vivint, Inc. UAS Julissa Penn Justin Perry Tech Systems Inc Tenzin Phentok Centralarm Chelsea Phipps Everon LLC Erin Pieper Affiliated Monitoring Gisselle Pineda Kastle Systems - Falls Church Brandon Plaster Interface Systems-EarthCity Jannette Plowell United Central Control Dylan Pollard Cops Monitoring/Lydia Security Mike Pope Interface Systems-St. Louis Noah Powell Everon LLC Caroline Powell Global Guardian, LLC Curon Powell Holmes Electric Security Systems, Inc., dba: Holmes Security Systems KenAsia Powell Interface Systems-St. Louis Morgan Pringle UAS Stephanie Puckett U.S. Monitoring, Inc. Brandon Quilos Life Alert Emergency Response Michelle Racer Barcom Security Aaron Racicot Northern911 (CA) Jania Ramirez Life Alert Emergency Response Ashley Raymer ADT Security Services Samaiya Reason Vivint, Inc. National Monitoring Center Jennifer Recinos

Graduated 02/23/2025 03/09/2025 04/09/2025 04/27/2025 03/13/2025 03/31/2025 03/11/2025 02/07/2025 02/14/2025 03/24/2025 03/13/2025 04/03/2025 02/06/2025 02/05/2025 04/18/2025 03/20/2025 03/12/2025 04/30/2025 03/19/2025 03/21/2025 02/17/2025 03/18/2025 02/04/2025 04/22/2025 04/09/2025 02/26/2025 03/19/2025 04/24/2025 03/25/2025 02/12/2025 02/03/2025 03/12/2025 04/06/2025 03/20/2025 03/01/2025 04/25/2025 03/16/2025 02/26/2025 02/28/2025 03/15/2025 03/25/2025 03/31/2025 03/03/2025 04/13/2025 03/23/2025 02/21/2025 03/04/2025 04/23/2025 03/31/2025 03/29/2025 03/24/2025 04/25/2025 03/23/2025 02/27/2025 03/13/2025 03/25/2025 02/06/2025 04/09/2025 04/03/2025 03/28/2025 03/30/2025 02/22/2025 04/30/2025 02/05/2025 02/02/2025 03/11/2025 02/08/2025 04/17/2025 03/22/2025 03/13/2025 03/24/2025 03/28/2025 04/25/2025 02/04/2025 03/28/2025 03/25/2025

[47]

Name Company Teresa Redding Paladin Security Group Rickia Reese UAS Megan Reynolds Allied Universal Technology Services0 Parminder Rhandawa Bell Canada (CA) Dashaun Rhodes Global Guardian, LLC Felicity Ringler Securitas Technology Corporation Daniel Rivera Global Guardian, LLC Charles Rivera Valley Security & Alarm Travis Roberts Alert 360 Kelsea Robinson Cops Monitoring/Lydia Security Denise Robinson Everon LLC Brandy Robinson Global Guardian, LLC Maggie Robinson Guardian Alarm Company Derek Rodman American Alarm & Communications, Inc. Eduardo Rodriguez Blackline Safety Corp. (CA) Roderick Rodriguez Life Alert Emergency Response Amy Rogers iWatch Communications Sade Rorie Global Guardian, LLC Juan Rosales Life Alert Emergency Response Angelica Rosel AlarmWatch Fadillah Ross Affiliated Monitoring Kaylee Ross iWatch Communications Ashton Roun Cops Monitoring % Lydia Security Veda Rowe Affiliated Monitoring Mary Rowland Tech Systems, Inc. Katlyn Sahagun Life Alert Emergency Response Dominic Saisi Everon LLC Haley Saldana ADT Security Services Porscha Sample Cops Monitoring % Lydia Security Nathan Sanchez Ollivier Corporation Cristina Santacruz Santos Blackline Safety Corp. (CA) Paul Santiago Affiliated Monitoring Carlos Santiago Affiliated Monitoring Paul Sanusi Protelec Security & Safety (CA) Jeremiah Sarver Huntington National Bank Heming Sathavara Telsco Security Systems Inc (CA) Thomas Scanlan Wayne Alarm Systems, Inc. Heather Schmidt Dynamark Monitoring Madison Schroeder Northern911 (CA) Robin Scott iWatch Communications Tasia Scott Washington Alarm Chase Scully Northern911 (CA) Calvin Seely Blackline Safety Corp. (CA) Miriam Segev Statewide Central Station Jaime Semioli Statewide Central Station Rafael Serrata General Security Stephen Shaffer Global Guardian, LLC Erem Shaikh API Alarm Inc (CA) Ramika Sharma API Alarm Inc (CA) 0 Austin Shawver First Alarm Joshua Shepherd Security Central Alexandra Shepherd Security Central Dawn Short SimpliSafe Inc. Adam Showers Allied Universal Technology Services Pamela Silano Security Central Andres Silvestre-Salazar Life Alert Emergency Response Katelyn Simon Acadian Monitoring Sharanpreet Singh The Radius Group (CA) Katherine Smith CPI Security Systems, Inc. Carlyn Smith Dynamark Monitoring Staley Smith Dynamark Monitoring Kaitlyn Smith Life Alert Emergency Response Breanna Sonnier Acadian Monitoring Steven Sparks Transcend Security Solutions William Speece Security Central Alan Stalsworth ADT Security Services Michael States Pro-Vigil, Inc. Michelle Staves Life Alert Emergency Response Christianna Stefan Cops Monitoring % Lydia Security Lori Steineck Securitas Technology Corporation Sherquita Sterling ADT Security Services Tajiah Stewart Affiliated Monitoring Carnita Stewart SimpliSafe Inc. Christine Stroede Barcom Security Briana Stroede Barcom Security Casper Strum SimpliSafe Inc. Alaedeen Suliman DGA Security Amrutha Sumod Northern911 (CA)

[48]

Graduated 02/01/2025 03/03/2025 3/18/2025 04/02/2025 02/05/2025 03/29/2025 02/25/2025 04/25/2025 02/01/2025 03/19/2025 02/13/2025 02/19/2025 03/18/2025 03/24/2025 03/13/2025 03/14/2025 03/17/2025 02/17/2025 02/10/2025 02/26/2025 04/10/2025 02/19/2025 03/07/2025 04/08/2025 02/03/2025 04/25/2025 02/12/2025 03/04/2025 04/10/2025 03/12/2025 03/05/2025 04/17/2025 04/03/2025 02/04/2025 04/25/2025 04/17/2025 03/14/2025 04/21/2025 03/04/2025 03/21/2025 03/31/2025 03/12/2025 03/06/2025 03/18/2025 04/02/2025 03/13/2025 02/27/2025 03/10/2025 3/12/2025 04/19/2025 04/26/2025 04/21/2025 04/01/2025 03/05/2025 02/01/2025 03/21/2025 04/12/2025 03/26/2025 03/26/2025 03/01/2025 02/05/2025 03/13/2025 04/12/2025 04/22/2025 03/08/2025 02/28/2025 03/01/2025 04/24/2025 02/25/2025 04/13/2025 02/28/2025 04/11/2025 02/12/2025 03/13/2025 03/09/2025 03/04/2025 02/23/2025 03/28/2025

Name Ariana Suttle Katherine Svoboda Jennifer Sweeden Ashley Sykes Fuifui Taiapisi Amazora Taiapisi Samuel Tain Jayvonn Tate Richard Tate Marintha Taylor Kristine Terlinde Marissa Thomas Brandon Thomas Lavonnya Thompson

Company Affiliated Monitoring Life Alert Emergency Response Vivint, Inc. The Radius Group (CA) Washington Alarm Washington Alarm Statewide Central Station Cops Monitoring/Lydia Security Global Guardian, LLC Vivint, Inc. Vivint, Inc. Dynamark Monitoring Security Central SMART Security Pros, LLC dba Mobile Video Guard Thomas Thrower SimpliSafe Inc. Josh Tinney Securitas Technology Corporation Jorge Torres Cops Monitoring/Lydia Security Cyrena Townsend Paladin Technologies (CA) Robert Tregaskes Global Guardian, LLC Zackariah Trent Everon LLC Sergio Trevino Alarm Detection Systems Aislen Trevino Pro-Vigil, Inc. Breeana Trittschuh Federal Response Center Freddie Tucker Viiz Communications Enrique Valentin Tech Systems Inc Alexander Van Duren Vivint, Inc. Travis Van Mierio Northern911 (CA) Joselyn Vasquez Nationwide Digital Monitoring Co. Christine Velasquez Alarm Detection Systems Yvette Veneza Criticom Monitoring Service (CMS) Yanni Verginis Securitas Technology Corporation Jamie Viola Nationwide Digital Monitoring Co. Alba Vista-Herrarte Life Alert Emergency Response Jonathan Walker Security Central Samantha Warfield Cops Monitoring /Lydia Security Cameron Warren CPI Security Systems, Inc. Destinee Warren Dispatch Center, Ltd Lashay Warren SMART Security Pros, LLC dba Mobile Video Guard Justin Washington Metrodial Corporation Mariah Watkins ADT Security Services Amarion Watson Global Guardian, LLC Kambra Watson U.S. Monitoring, Inc. Stephanie Watson Seal Cops Monitoring/Lydia Security Jackson Weatherspoon ADT Security Services Livi Webb ADT Security Services Ashlyne Webb Cops Monitoring/Lydia Security Corey Webb UAS Rebecca Westling AlarmWatch Crystal White Everon LLC Johnny Whitehead ADT Security Services Korr-Zheenah Whitfield Vivint, Inc. Dorothy Whittington CPI Security Systems, Inc. Corinne Wiederhold Cops Monitoring % Lydia Security Anthony Wienum Metrodial Corporation Matthew Wilkerson Alarmco Melanie Williams Cops Monitoring % Lydia Security Jaquan Williams DGA Security Andrew Williams Global Guardian, LLC Halle Wilson Clearview Securities, Inc. Glen Wilson Pro-Vigil, Inc. Bonnie Winburn Holmes Electric Security Systems, Inc., dba: Holmes Security Systems Sandy Winters Cops Monitoring/Lydia Security Cody Winters Everon LLC Justin Wood Kastle Systems - Falls Church Kendra Woods Paladin Technologies (CA) Salem Worsham ADT Security Services Rita Yoakum Statewide Central Station Kayla Zamora Vivint, Inc. Alex Zavala U.S. Monitoring, Inc. David Zepeda Security Alarm Corporation Rhonda Zimmerman Global Guardian, LLC

Graduated 04/14/2025 02/07/2025 04/25/2025 03/11/2025 03/31/2025 03/31/2025 04/02/2025 03/27/2025 02/19/2025 04/17/2025 02/01/2025 04/20/2025 03/13/2025 02/20/2025 02/12/2025 02/26/2025 02/08/2025 02/28/2025 02/11/2025 04/18/2025 04/07/2025 02/17/2025 04/25/2025 03/11/2025 03/06/2025 04/23/2025 02/12/2025 04/10/2025 04/14/2025 04/07/2025 04/15/2025 04/14/2025 03/23/2025 04/16/2025 04/10/2025 03/24/2025 02/22/2025 02/05/2025 02/26/2025 02/18/2025 02/14/2025 04/12/2025 03/08/2025 02/27/2025 02/20/2025 03/21/2025 03/02/2025 02/26/2025 02/19/2025 02/11/2025 04/04/2025 03/23/2025 03/07/2025 04/10/2025 04/16/2025 03/18/2025 03/19/2025 02/25/2025 02/15/2025 02/23/2025 03/11/2025 03/08/2025 04/10/2025 04/08/2025 02/28/2025 02/19/2025 03/25/2025 04/24/2025 03/18/2025 03/01/2025 03/03/2025

See a listing of Level 2 graduates on page 47.

SUMMER/FALL 2025 | TMA Dispatch

Operator Level 2 Training Graduates Name Amy Abbruzzese Steffanie Allen Jorge Bastos Jacob Bender Justin Berg Kaila Bertoia Angel Blaquera Jana Boatwright Martin Bouska Brand Broesky Chelsea Castillo Araceli Cervantes Emily Chapel Katie Contratto Lawren Craft Deepak Dadhwal Eric Dela Cruz Justin Delay Anna Dickens Jonathan Dorman Alana Driver Tim Edey Dirk Fink Janet Flores Akila Gaines John Godsey Luis Gonzalez Jordan Grubaugh Sierra Hartley Michael Hemming Melanie Hendrick Harleen Kaur Lovepreet Kaur Manpreet Kaur Navdeep Kaur Amandeep Kaur Ean Kress William Ludwick Williams Macua Paola Marroquin Morgen Martin Maria Martinez Janessa Martinez Cynthia Mata Kaileigh McIIroy Mathew Meadows Joe Medeiros Ebanee Miles Mary Montes Teresa Morales Ashley Moreno Monique Morentin Samantha Myers Jayleen Nava Erick Nguyen Erwin Nunez Mercedez Olmedo Maria Pamatz Marin Richard Panganiban Michelle Racer Zulma Reyes Anabelle Reyes Jannessa Rodriguez Andrew Ross Patrick Rukundo Eesha Sahota Jason Saldivar Nathan Sanchez Paul Sanusi Hailey Siegrist Marimar Silva Kiarra Slate

Company Graduated Royal Ontario Museum (ROM) (CA) 02/23/2025 Federal Response Center 03/18/2025 Royal Ontario Museum (ROM) (CA) 03/23/2025 Sebastian Corp 02/13/2025 Vancouver Fire & Security (CA) 03/25/2025 UBC Campus Security (CA) 04/24/2025 Life Alert Emergency Response 02/13/2025 ESC Central 04/28/2025 Protelec Security & Safety (CA) 03/07/2025 Protelec Security & Safety (CA) 03/07/2025 United Central Control 02/11/2025 Life Alert Emergency Response 03/17/2025 Federal Response Center 02/11/2025 Barcom Security 03/06/2025 United Central Control 04/03/2025 Vancouver Fire & Security (CA) 03/25/2025 Protelec Security & Safety (CA) 03/05/2025 Guardian Alarm Company 02/06/2025 Federal Response Center 03/22/2025 American Alarm & Communications, Inc. 03/22/2025 Operational Intelligence Center 02/23/2025 Royal Ontario Museum (ROM) (CA) 03/02/2025 The Church of Jesus Christ of Latter-day Saints 03/13/2025 Life Alert Emergency Response 02/19/2025 Per Mar Security Services 03/11/2025 Dynamark Monitoring 04/16/2025 Life Alert Emergency Response 03/21/2025 02/25/2025 Bay Alarm Barcom Security 04/13/2025 Watchlight Corporation 04/03/2025 Barcom Security 03/31/2025 Royal Ontario Museum (ROM) (CA) 04/30/2025 The Radius Group (CA) 03/26/2025 The Radius Group (CA) 03/25/2025 The Radius Group (CA) 03/25/2025 UBC Campus Security (CA) 04/24/2025 Per Mar Security Services 04/17/2025 ProTELEC Ltd. (CA) 03/17/2025 Life Alert Emergency Response 03/14/2025 Life Alert Emergency Response 03/13/2025 Life Alert Emergency Response 03/16/2025 United Central Control 04/25/2025 Valley Security & Alarm 03/01/2025 United Central Control 03/12/2025 Vancouver Fire & Security (CA) 03/12/2025 United Central Control 04/25/2025 Royal Ontario Museum (ROM) (CA) 03/04/2025 Operational Intelligence Center 04/07/2025 Criticom Monitoring Service (CMS) 03/17/2025 Federal Response Center 02/10/2025 Life Alert Emergency Response 02/11/2025 Life Alert Emergency Response 03/17/2025 Operational Intelligence Center 03/23/2025 04/19/2025 Alarmco UAS 04/17/2025 Protelec Security & Safety (CA) 03/11/2025 DMC Security Services, Inc. 02/10/2025 iWatch Communications 04/09/2025 Protelec Security & Safety (CA) 04/01/2025 Barcom Security 04/22/2025 Life Alert Emergency Response 02/21/2025 Watchlight Corporation 04/21/2025 Superior Central Station Inc. 03/19/2025 Protelec Security & Safety (CA) 03/09/2025 Protelec Security & Safety (CA) 03/17/2025 Vancouver Fire & Security (CA) 03/27/2025 Life Alert Emergency Response 03/26/2025 Ollivier Corporation 03/12/2025 Protelec Security & Safety (CA) 03/05/2025 United Central Control 03/29/2025 Life Alert Emergency Response 03/20/2025 Life Alert Emergency Response 03/23/2025

SUMMER/FALL 2025 | TMA Dispatch

Name Steven Sparks Mariah St. Clair Katelyn Stephens Leisa Tarver Nicholas Thompson Maria Torres Kimberly Vasquez Ben Vaughn Alyssa Vazquez Donavin Wiebe Janie Williams Joseph Wreggitt Danelle Young

Company Transcend Security Solutions Federal Response Center Alarmco United Central Control Bay Alarm Life Alert Emergency Response Life Alert Emergency Response Northwest Alarm Monitoring Life Alert Emergency Response Protelec Security & Safety (CA) Bay Alarm Protelec Security & Safety (CA) Bay Alarm

Graduated 04/30/2025 03/23/2025 04/14/2025 04/17/2025 02/09/2025 03/13/2025 02/11/2025 02/17/2025 03/17/2025 03/08/2025 02/28/2025 03/18/2025 02/23/2025

Interested in speaking at a TMA meeting?

Speaking is a great way to give back to your professional community, build leadership skills, and expand your resume.

Consider sharing your knowledge and experience in 2026!

Email education@tma.us to learn more about upcoming speaking opportunities.

[49]

EXECUTIVE Q&A>> proactive security tools has been really rewarding. It’s not just about selling products—it’s about giving people better ways to protect what matters to them.

What are some of the most significant challenges facing our industry today and, in your mind, what do companies need to do to succeed?

Brett Keller

The biggest challenge right now is keeping up with how fast technology is evolving while still keeping things user-friendly. AI, cloud storage, and cybersecurity are advancing at a rapid pace, and the companies that succeed will be the ones that make those innovations accessible and easy to implement. Security should be powerful, but it shouldn’t be complicated.

Vice President of Business Development, Speco Technologies

What advice would you give to a young professional in the security/ monitoring industry today?

What is the scope of your executive role and responsibilities currently?

Stay curious and be willing to adapt.

This industry is always moving, and the people who thrive are the ones who keep learning and aren’t afraid to try new things. Also, relationships matter—a lot.

The connections you build now will help you throughout your career, so focus on building trust and delivering value.

As the Vice President of Business Development at Speco Technologies, my focus is on growth—finding new opportunities, strengthening partnerships, and making sure our products keep up with the needs of the industry. I work closely with sales, marketing, and product teams to bring fresh ideas to market while keeping our reputation for quality and reliability strong.

Briefly share your company’s mission and goals.

At Speco, we’re all about making security simple, reliable, and effective.

Our goal is to provide cutting-edge solutions that are easy to use and preventing crime before it happens.

We’re committed to innovation, but we never lose sight of the trust and relationships that have gotten us here.

What has been your greatest professional achievement to date?

Helping push Speco into new areas like video verification and cloud-managed solutions has been a big one. Seeing our products evolve into smarter, more [50]

Be a joiner in 2026!

How do you like to spend time outside of work?

I like staying active—whether that’s sports, hiking, or just getting outside. I also enjoy keeping up with tech trends, which honestly helps with my work, too. And of course, spending time with family is a big priority. At the end of the day, having that balance makes everything else better.

Interested in sharing your knowledge and experience with TMA members?

TMA thrives because of members like you! Join a committee, attend events, take an education class, or share your voice as a speaker.

Learn, network, and have fun—your community is waiting.

Jump in...the water’s warm!

Contact TMA Director of Marketing and Communications Leigh A. McGuire at lmcguire@tma.us.

SUMMER/FALL 2025 | TMA Dispatch

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