TMA Dispatch - Summer 2024

TMA Dispatch | Summer 2024

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TMA Dispatch | Summer 2024

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Inside SUMMER 2024

CONTENTS The best of the best!

9 DEPARTMENTS

12 GUEST

In the first of two guest columns in this issue, TMA member Jeffrey Zwirn, President, IDS Research and Development, Inc. poses the question, “How long is it acceptable to leave a zone on Test?” Read some important lessons learned.

14 GUEST

In our second guest column, Peter Giacalone explores the wonders of conversational AI. What is it? Would you be surprised to learn that Conversational AI offers superior accuracy and flexibility? Uncover how this dynamic language is going to change your world!

15 RESEARCH

Discover how partnerships and special product/service bundles are giving security companies a competitive edge in today’s challenging residential marketplace. Parks Associates VP Jennifer Kent offers valuable insights into how to deliver (and exceed) homeowners’ expectations.

TMA Dispatch | Summer 2024

17 GSOC

What is the myth of the video wall in GSOCs? TMA GSOC Council Chair Richard Flores takes you behind the scenes and unveils the real value of this highly acclaimed security asset. Does it replace guards? Read and find out.

Mark your calendars now for TMA’s 2024 Meetings:

It’s one of the “best” times of the year for TMA members and staff—awards season! The feeling of giving formal recognition to professionals and teams for their above-and-beyond commitment to excellence, innovation, and customer service is powerful, invigorating, and inspirational. And, being on the receiving side of such accolades is pretty magnificent too! This issue’s cover story puts a spotlight on the 2024 winners of the TMA/SDM Excellence Awards and the TMA/SSI Marvel Technology Award. Spoiler alert - be ready to be impressed (very impressed) and motivated by the individuals and companies who took this year’s top awards!

IN EVERY ISSUE 04 President’s Message 06 TMA CEO’s Message 18 Member CEO Q&A 19 Wireline Report 21 Wireless Report 26 Members News

Annual Meeting

28 FirstNet and IQ Certified

In-person St. Thomas, U.S. Virgin Islands

29 New Members

October 5-9

OPSTech Hybrid Statesville, NC

31 Five Diamond 36 Operator On-line Graduates 42 ASAP-to-PSAP

November 10-13 [3]

MESSAGE FROM TMA PRESIDENT STEVE BUTKOVICH, CPI SECURITY

Strategy First Developing organizational acumen is important for the expanded use of AI and related vocabulary. As your organization begins its journey using AI, it’s important to establish a path for your employees to learn and understand the uses, associated vocabulary, limitations, and risks associated with AI. It’s also important to establish a strategy for who and how employees will develop these skills as your organization progresses in utilizing AI.

With all the buzz in industry magazines about AI and the release of new products and services featuring AI, I’ve pondered what I could share to help our members be more AI savvy. While I’m no expert, I’ve found a recurring theme regarding the importance of taking time to establish an AI Strategy for all companies. As noted in recent industry conference sessions I’ve attended, AI won’t replace humans, but those companies that use AI will replace or outpace those who don’t. This is a technology we need to embrace and drive into our business and industry. Creating an AI strategy is simply creating a plan for integrating AI into your organization to align with and support the broader goals of your business.

Other key reasons for establishing an AI Strategy include mitigating business risk and developing organizational acumen for future success. Because AI is not 100% accurate, choosing how and where you’ll use it is important.

With use, legal updates may be needed to manage customer expectations and potential liability associated with its use. Consumer privacy is a current and evolving risk that needs to be managed, especially if you’re using customer data to train your AI algorithms.

Acquiring express consent for this use may be needed depending on your use of generated content and evolving government policy around privacy.

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Since strategy is a plan to achieve the goals and objectives of the business, we need to establish your AI objectives.

What follows are a few idea starters to help you think about where to start and what to prioritize. Taking the first step starts with asking some questions:

What AI Risks are you most concerned about? Bias / Discrimination? AI Ethics?

Errors in automation? Misses and false positives? Data Corruption? Human skill loss? Intellectual Property Loss or devaluation? Privacy issues? Exposed corporate data?

How will we integrate and implement the use of AI across the organization?

Should we use Microsoft co-pilot to introduce key users or the organization to AI? These questions can be a starting point and hopefully trigger others. The purpose of asking these questions is to identify key objectives for AI use that drive implementation, develop acumen, and mitigate risk.

Is using Chat GPT or similar AI tools a risk to corporate data or security? If so, who should have access to it, and what limitations and guidance should be considered? What risks exist in sharing company data or computer code to generative AI engines to optimize or improve computer code, marketing plans, training content, etc.?

Once key objectives are established, an effort to create a vision for the strategy will help communicate the strategy to your teams. You might make part of the strategy by sharing the first 3 to 5 projects or efforts that are prioritized by the management team to begin your journey.

Can AI be used to establish a market advantage?

I’m hopeful there’s something here that has you thinking more strategically today about AI.

Are there AI tools or technologies you can use that will significantly change your competitive position in the market?

Is there AI that could be used to leapfrog the competition?

How can AI be used to improve the customer experience or employee experience?

What are the key deliverables you seek to gain by using AI? Increasing productivity? Increasing employee well-being? Reducing headcount?

Accelerating employee pace of work?

The views, thoughts and opinions in this article belong solely to the author and not necessarily to his employer.

Summer 2024 | TMA Dispatch

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Summer 2024 | TMA Dispatch

MESSAGE FROM TMA CEO CELIA T. BESORE to identify blind spots and areas for improvement. Do you know what “more” you want to be? The lack of clear goals will make it harder for someone to know where to aim.

Be More Than You Can Be I recently found an article by Marshall Goldsmith titled “You Can Be More.1” In the article, he shared an experience in which one of his mentors, Dr. Paul Hersey, took him to task despite acknowledging all his achievements.

Dr. Hersey told him, “If you continue doing what you are now, you will have a successful life but never become the person you could be—and you will regret it. You can be more.”

Marshall reflects on how comfort is a growth killer. In his case, complacency could have led to stagnation. We should embrace change and strive for personal and professional improvement. Refusing to adapt to new circumstances can limit growth opportunities. We have seen how the pandemic forced people to change and innovate to deal with disruption

How often have we continued to do things the same way because it is more comfortable and safer than challenging ourselves to do things in new ways?

The article highlighted the importance of constantly thinking about new ways to reinvent oneself and stretch one’s skills. Marshall acknowledged how his mentor’s comments completely changed the trajectory of his professional life, enabling him to achieve things beyond what he would have done if he had continued working in the same way.

Rather than focusing on short-term goals (such as earning money as a speaker), he focused on his long-term development as an author, thinker, and executive coach.

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Other factors can also hinder our becoming “more.”

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The first one is a lack of selfawareness. What are your strengths and weaknesses? Where do you excel, and where do you need to improve? As in Marshall’s case, seeking feedback from peers, supervisors, mentors, and others is essential. Feedback will enable you

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Being afraid to take risks or try new things can limit our professional and personal growth. Failure can be valuable if seen as a learning opportunity. Collaborating and networking are essential for being exposed to new ideas and perspectives.

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A negative mindset will result in pessimism and self-doubt, hindering growth by undermining our confidence and motivation.

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Even poor time management can derail efforts to pursue activities that contribute to growth, such as investing in yourself by reading books and attending webinars and courses.

In conclusion, the message of Marshall Goldsmith’s article “You Can Be More” is a powerful reminder of the importance of continuous personal and professional growth. Dr. Paul Hersey’s challenge to Goldsmith—to strive beyond comfort and mediocrity—highlights a crucial truth: true success lies not in the ease of routine but in the willingness to embrace change and pursue long-term development.

To truly become more, we must remain vigilant against the comfort that breeds stagnation.

By consistently seeking new ways to reinvent ourselves and stretch our capabilities, we open doors to opportunities we might otherwise miss.

By heeding the advice to “be more,” we enhance our lives and inspire and uplift those around us. So, let us take up the challenge, break free from our comfort zone, and strive to become more than we ever imagined possible.

Kelly & Marshall Goldsmith: You Can Be More, https://chiefexecutive.net/kelly-marshall-goldsmithyou-can-be-more/ 1

Summer 2024 | TMA Dispatch

TMA Dispatch, Summer 2024

2024 Louis T. Fiore Electronic Communications Scholarship

7918 Jones Branch Drive, Suite 510 McLean, VA 22102 703-242-4670; Fax 703-242-4675 About TMA The Monitoring Association (TMA) is the trade association representing the professional monitoring industry. Our membership community is composed of companies spanning all industry sectors, including monitoring centers, systems integrators, service providers, installers, consultants, and product manufacturers. TMA is dedicated to the advancement of the professional monitoring industry through education, advocacy, standards, and public-safety relationships.

Our Mission Our mission is to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards.

Our Vision A safer world through professional monitoring.

TMA Officers President: Steve Butkovich, Charlotte, NC Vice President: Alan Gilmore IV, Cleveland, OH Vice President: Wes Usie, Shreveport, LA Vice President: Daniel Oppenheim, Union, NJ Secretary: Justin Bailey, Ogden, UT Treasurer: Shannon Woodman, Seattle, WA Immediate Past President: Morgan Hertel, Corona, CA TMA Staff Chief Executive Officer (CEO) Celia T. Besore, FASAE, MBA, CAE Vice President of Education and Training Julie N. Webber Director of Membership and Programs Illeny Maaza Director of Marketing and Communications Leigh A. McGuire Director of Meetings Keely Anderson Information Systems Manager, ASAP Service Manager Bryan Ginn Programs and Administrative Coordinator Karen Monroe

The Scholarship is open to anyone studying an electronics curriculum, specifically electronic communications, or software development related to electronic communications may apply.

Application Deadline: 9/3/24 TMA Dispatch | Summer 2024

Copyright 2024 The Monitoring Association. ll rights reserved.

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Summer 2024 | TMA Dispatch

COVER STORY>>

AWARDING EXCELLENCE INNOVATION

On April 18th, TMA had the great honor of presenting its 2024 Excellence Awards and Marvel Technology Award virtually via Zoom in collaboration with its longtime publication sponsors SDM and SSI magazines.

2024 TMA/SDM Excellence Awards Winners Monitoring Center of the Year – Enterprise: ADT Security Services This award is a testament to the hard work and dedica on of our en re team. It reflects our commitment to pioneering advanced security solu ons and our ongoing pursuit of excellence in protec ng our clients. We see this honor not just as a milestone, but as a mo vator to con nue leading the industry in innova on and service.”

David Charney, Chief Customer Officer, Stealth Monitoring

TMA Dispatch | Summer 2024

2024 TMA/SSI Marvel Technology Award Winner Elite Interac ve Solu ons

Monitoring Center of the Year – SMB: Stealth Monitoring Monitoring Center Manager of the Year: Erik Chalifour, TELUS Smart Security & Automa on Monitoring Center Operator of the Year: Brenda Eichfeld, COPS Monitoring Monitoring Center Support Person of the Year: John Turner, ADT Security Services [9]

We are deeply honoured and grateful to The Monitoring Associa on for recognizing Erik Chalifour as Monitoring Center Manager of the Year. This accolade is a testament to our team’s collec ve dedica on and relentless pursuit of excellence. At our core, we are a customer-first organiza on, and this award reinforces our commitment to delivering innova ve solu ons and unparalleled service.”

TELUS Smart Security & Automa on

Each year, the TMA Excellence Awards recognize monitoring centers and outstanding personnel who perform in the highest professional manner, making significant contributions to the advancement of the monitoring industry. The companies and individuals nominated and chosen as finalists and winners each year demonstrate how profoundly the monitoring industry takes its responsibility to protect life and property. Since their inception 18 years ago, the Excellence Awards have been generously sponsored by SDM magazine.

The magazine’s Editor-in-Chief Karyn Hodgson once again presented this year’s awards.

This year’s Excellence Awards competition received a total of 32 entries across five categories. Listed in alphabetical order by company within each category, the finalists included: Monitoring Center of the Year – Enterprise ADT Affiliated Monitoring Rapid Response Monitoring Monitoring Center of the Year – SMB Kimberlite Per Mar Security Stealth Monitoring Monitoring Center Manager of the Year Jessica Lambert, AvantGuard Claudia Torres, Rapid Response Monitoring Erik Chalifour, TELUS Security Monitoring Center Operator of the Year Esperanza Sena, ADT Angelica Miranda, Affiliated Monitoring

The ADT team is thrilled about this accolade and eager to celebrate and share this achievement...”

Mike Picciola, Vice President – Monitoring and Customer Care, ADT

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Brenda Eichfeld, COPS Monitoring

Monitoring Center Support Person of the Year: John Turner, ADT Jennifer Acevedo, Affiliated Monitoring John Balthrop, Stealth Monitoring Professional monitoring centers rely on technology to provide their life-saving services to communities globally and to drive their businesses. Technology is at the core of the services provided and the processes by which those services are developed and delivered.

For this reason, TMA and SSI established the Marvel Technology Award to identify and recognize professional monitoring centers who are using technology in innovative ways.

This year’s competition drew a record number of entries. The finalists for the 2024 TMA/SSI Monitoring Marvel Technology Award included: Elite Interactive Solutions, Inc. Rapid Response Monitoring Stealth Monitoring SSI Group Editor, Commercial and Security, Dan Ferrisi presented the 2024 award to Elite Interactive Solutions, Inc. Upon winning, Elite CTO Jonathan Kozak stated, “This recognition lines up with our core directives for efficiency and effectiveness, so it hits right at our pride point. At Elite Interactive, we are passionate about achieving real solutions in crime and catastrophe prevention.

The technologies are tools in the hands of users, and the real efficiency and effectiveness matures when those users have the right methods and the right mission.”

A recording of the 2024 awards ceremony is available to stream from the TMA website. Look for expanded feature stories on this year’s award winners and finalists in the August issues of SDM and SSI magazines.

The 2025 application period will open in December 2024.

Summer 2024 | TMA Dispatch

TMA Dispatch | Summer 2024

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GUEST >>

How Long Should a System or Zone be on Test?

By Jeffrey Zwirn, President, IDS Research and Development, Inc.

(7) years. As evidenced by the Central Station voice logger recordings produced in this case, this “person” was ecstatic.

At the same time, the burglar and fire alarm system, in this case, was installed in an 18,000-square-foot home that was under construction and experiencing false alarms.

Prior to the fire, the plumber was using a blowtorch in the home. Subsequent to that and before 7 pm, Cause and Origin Investigators opined that embers from the blowtorch started the fire.

Critically, during the period that the system was “on-test,” about 600 alarms were generated, but not one (1) of them ever dropped to an operator so that they could have dispatched the fire department to the home.

We routinely follow subscriber requests for zone(s) that are monitored by a Central Station to be put on Test. How long is it acceptable to leave a zone on Test? To that end, we know that when a zone is on Test, an alarm, trouble, or supervisory condition is unable to report alarm, trouble, or supervisory signals.

How many of you have gone into your favorite supermarket and recognized that the Remote Alarm Annunciator (RAA) on the Building Fire Alarm System has been in Trouble for years?

Common causes of zones being put on Test are due to false alarms, problems with the alarm company being unable to rectify the problem due to their inability to locate the cause of an intermittent [12]

and/or ground fault condition, or the premises could be under construction.

In one of the cases that I forensically investigated, “someone” called the central station, and when I say “someone,” the instruction on the account was that no password was required to cancel a false alarm and/or to make changes to the account, such as putting the systems or zones on Test.

Notably, the caller asked the operator what the longest period of time they could put the system, not a zone, on Test from 7 am until 7 pm Monday through Friday.

The operator asked the caller to hold and researched this request. She got back on the phone and stated that she could put the system on Test for seven

In most states, a fire alarm system cannot be shut down without the knowledge, consent, and authority of the local fire official. No one ever contacted the AHJ before placing the special instructions on the account, but even if they did, what AHJ would allow a system to be put on Test for years?

Lessons learned here amplify the focus of changing quite common but foreseeably dangerous instructions that are being performed with accounts across the country. In some of these cases, the system or zone on Test was a proximate cause of property loss, serious personal injury, and death.

Summer 2024 | TMA Dispatch

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Summer 2024 | TMA Dispatch

GUEST >>

Conversational AI for World Class Monitoring

By Peter P. Giacalone, President, Giacalone Associates

and natural language processing algorithms, Conversational AI systems possess the ability to understand, interpret, and respond to user inquiries in a more dynamic and contextually relevant manner.

Different than NLS IVR, Conversational AI learns from each interaction.

This allows for more personalized interactions, enhancing the overall customer experience. Moreover, Conversational AI platforms can integrate with various data sources within and outside of the central station monitoring center environment, enabling access to pertinent information and provide more comprehensive assistance to users.

As monitoring centers continue to evolve, understanding some essential technologies that are improving SLA’s is helpful to understand. Years ago, the industry experienced DTMF IVR technology. This technology presented automated interactions through DTMF telephone tones. Years later adoption of Natural Language Speech IVR’s improved the experience. This was a leap as it was all voice driven rather than touch tone. Although NLS IVR works well, it is narrowly structured and communications need to fall within that structure. It doesn’t have the ability to think or deal with anomalies or questions outside the tight structure.

Enter – Conversational AI. This allows for true conversation and responses [14]

and actions based on many elements within or external from the monitoring center core.

Natural Language IVR systems rely on pre-programmed scripts to understand and respond to user queries within the monitoring automation systems. Although NLS IVR offer an intuitive interface, their capabilities are often limited to a predefined set of commands and responses. Users may encounter difficulties if their queries fall outside the system’s programmed parameters, leading to frustration and potential disengagement.

Conversational AI presents great progress. Powered by machine learning

Natural Language IVR systems excel in handling high volumes of routine inquiries with minimal human intervention. By guiding users through structured menus, they can swiftly address common issues, reducing wait times and improving overall operational efficiency.

Conversational AI, offers superior accuracy and flexibility. Its ability to understand natural language nuances enables it to handle complex queries to fully resolve customer interactions at scale similar to a live agent, and adapt to shifting contexts seamlessly without the requirement of frustrating menus. As a result, users are more likely to receive accurate and relevant assistance, leading Conversational AI continued on page 23

Summer 2024 | TMA Dispatch

RESEARCH >>

Reaching the Middle Market Channel Partnerships and Integrations

By Jennifer Kent, Vice President, Research, Parks Associates

all aspects of life, and the quality of that experience with these solutions will impact future purchases.

There is clear consumer demand for integrated and customizable smart home experiences, with significant emphasis on security and energy management. Communicating smart home benefits can be a challenge since online retail is the dominant channel for smart home and security device purchases, where it can be difficult to communicate the different benefits and configurations of a device.

home means that product providers must invest in partnerships to reach the middle market.

And, compared with other consumer technologies, the paths to market are fragmented with distribution through many industry players, including security providers, utilities, custom installers, and skilled trades. The many brands, product categories, and channel players working across the connected

Partnerships and Bundles Help Expand Reach Partnerships and bundled offerings are key strategies for expanding the reach of smart home technologies. In today’s digital age, people expect technology to be integrated into their daily experiences, enhancing convenience, efficiency, and personalization across

TMA Dispatch | Summer 2024

ISPs and Mobile Providers: Internet service providers (ISPs) are built to reach the middle market. High-speed connections are the foundation for current and future services across multiple markets, with households often turning to their ISP for support during device setup or connectivity issues. The US will have 129.6 million Internet households in 2029, more than 92% of all households. The majority of households get their router through their ISP, meaning the ISP can see – and in some ways control – the devices connected to the router. This makes home Internet providers – including the mobile carriers who increasingly offer home Internet services – key players in the future of the smart home.

Security Providers: Proinstall remains an important channel for device acquisition.

Security providers have been able to grow their position in the last 18 months as the third top channel for smart home device acquisition. Currently 30% of residential security dealers offer self-installable systems, in response to consumer demand for options, including DIY. Offering middle market consumers a choice in how they acquire and install their devices is important to broadening access and adoption.

Research column continued on page 24

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TMA Dispatch | Summer 2024

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GSOC>>

The Myth of the Video Wall

Just have the GSOC watch the cameras

By Richard Flores IV, CPP, Puget Sound Energy

“These areas are critical, having the GSOC watch them on camera increases their security.”

This often combines with the larger myth that all the GSOC does is watch cameras, which the video wall might help perpetuate. I have rarely, if ever, been in a GSOC that was not full of distractions and competing priorities.

Alarms chiming in, phones ringing, email tasks, access management function, weather reports, travel alerts, social media monitoring alerts, and many more things are coming in. And most of those are right at each employee’s desk. Every one of those is calling their attention from looking up at the front of the room to see the video wall and the cameras on it.

If you have worked as a manager for a Global Security Operations Center, you have probably had questions about your video wall more than any other piece of technology or operation you have in your center. It is big, bright, flashy, and looks like something from a Jason Bourne movie. It is also probably the one piece of equipment, that if it failed, your operation could still run with minimal impact.

I am not suggesting that a GSOC does not need a video wall, nor that they are useless. But I am suggesting that they are not as critical as movies and television portray them to be. They have a purpose in a fully functional GSOC, but there is a lot of myths around

them. Those myths need to be cleared up, especially with those that do not understand their function, in order to avoid costly assumptions.

Here is the key myth of the video wall: The cameras on the video wall are constantly monitored by GSOC staff.

People within your organization, and maybe even within your security team, likely believe that the fastest solution to security is to have the GSOC watch the cameras. With comments such as: “Why pay for guards when the GSOC can watch the cameras? There was a break in at XYZ facility, why wasn’t the GSOC watching the cameras?”

Add to this that there are a lot of different studies on how many cameras one person can monitor and the answers rage from 4 to 16 cameras at one time.

Factors such as how large the camera views are and how far away the monitors are from the employee monitoring them, play a key part in how many they can watch. But more importantly if they are doing general monitoring, where they are not looking for something in particular, that number goes down. They need time to study each image and assess what they see, and determine what action to take. Rotating camera views on the wall only take away from this even more.

Camera on the wall, rotating or static GSOC Video Wall, continued on page 25

TMA Dispatch | Summer 2024

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Member CEO Q&A to grow from an idea into a $100M business, and to do so with a group of friends makes this extra special! Personal achievements are not something I see much value in measuring. Team results are what really matters in business.

Being someone who helps contribute to and build such a team is something I am immensely proud of!

Name: Dave Mayne Title: President - North America Company: M2M Services Company Location: St. Paul, MN and Sofia, Bulgaria Number of years with the company: 11 Number of years in your current position: 1 year 1. What is the scope of your executive role and responsibilities currently?

I currently have responsibility for M2M Services offerings across all of North America. We operate under the brands of M2M, Alula and Uplink with nearly 1.5M businesses and homes protected by our platform and products. Our dealer partners install over 20,000 new systems every month, as we continue to expand the service portfolio we enable for them.

2. Briefly share your company’s mission and goals.

M2M Services is one of the fastest growing service providers in the security industry. We have accomplished this by developing a strong listening culture with our customers and industry partners. By working closely with industry experts, we can identify innovative methods of solving technical barriers and creating new market [18]

opportunities. We do this by identifying and serving segments of the market that our competitors ignore or miss. This approach enables us to: •

Accelerate mass adoption of smart security solutions worldwide through delivery of reliable universal IoT products and services.

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Recognizing the life safety nature of our industry, continue to build on the high reliability performance of our product and service offerings, delivering best-in-class availability of our services and all associated alarm signals.

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Reach 5M devices on our platform

3. What has been your greatest professional achievement to date?

Being part of a success story in the security industry! It is rare for a business

4. What are some of the most significant challenges facing our industry today and, in your mind, what do companies need to do to succeed?

Every year there are new business models, technology and competitive threats that aim to steal business from our industry. Whether it is a pandemic spawning a work-from-home culture, doit-yourself security solutions, expanding connected device offerings or cyber threats, our dealers and integrators find ways to persevere and grow. The industry’s next round of challenges will be focused on how to leverage and protect the vast amounts of data we can collect as an industry. What role will AI play in enhancing the service platforms?

How will video analytics change our service offerings in both products (sensors) and services, and how will the industry ensure privacy and security for these enhanced data driven offerings?

While the challenges are significant, the opportunities to reinvent ourselves once again, and deliver an even higher level of services to the millions of customers that rely on us, are even greater!

5. What advice would you give to a young professional in the security/ monitoring industry today?

My career spans several different industries, and the professional security market is by far the most willing to share best practices, and act as mentors to one another. So my advice would be to build and cultivate your personal network of contacts! Share your thoughts and ideas CEO Q&A continued on page 20

Summer 2024 | TMA Dispatch

REGULATORY UPDATE >>

The Wireline Report Latest FCC news impacting your business

By Salvatore Taillefer, Partner, Blooston Law (sta@bloostonlaw.com)

rules and the code of conduct were re-implemented verbatim from the 2015 Order.

FCC Adopts Net Neutrality Order, Releases Full Text with AICC Correction On May 7, the FCC released the full text of its Safeguarding and Securing the Open Internet Order, which is the latest volley in the agency’s back-andforth on net neutrality regulation.

Weighing in at more than 500 pages and including almost 50 pages of dissent by Commissioner Brendan Carr, the Order reclassifies broadband Internet access service (BIAS) as a Title II telecommunications service, re-implements the 2015 Open Internet Order’s bright-line no blocking/ throttling/paid prioritization rules, as well as a slightly narrower set of forbearances from Title II regulations (“forbearance,” as used here, refers to the FCC’s authority to modify or refrain entirely from enforcing certain applicable provisions of the law).

Importantly, the FCC made corrections to the draft Order that was circulated in April, and which had incorrectly stated TMA Dispatch | Summer 2024

AICC’s arguments. The full document can be found here.

Forbearance from Section 275 Section 275 is unique to the alarm industry. Its most important provision provides that an incumbent local exchange carrier (ILECs) engaged in the provision of alarm monitoring services shall provide nonaffiliated entities with the network services it provides to its own alarm monitoring operations on nondiscriminatory terms and conditions; It also prohibits ILECs from subsidizing their alarm monitoring services either directly or indirectly from telephone exchange service operations. AICC argued that the FCC should not forbear from applying section 275 to BIAS now that it has been reclassified as a Title II service.

In our comments, AICC had three specific asks: (1) re-implement the bright line rules (no blocking/throttling/ paid prioritization) and general code of conduct; (2) do not forbear from section 214 discontinuance requirements; and (3) do not forbear from section 275, or at a minimum re-implement the same level of forbearance adopted in the 2015 Open Internet Order. The FCC adopted the first and third items, but not the second.

The FCC left existing section 275 protections in place by granting forbearance only to the extent that they would newly apply as a result of the classification of BIAS as a Title II service. Of significance is the fact that, in making this finding, the FCC specifically cited AICC comments and concerns, lending strength to AICC’s argument that section 275 already covered BIAS.

Bright-line Rules and Code of Conduct The bright-line rules are of paramount importance to the alarm industry because they prohibit the blocking and throttling of alarm traffic, as well as the paid prioritization of other traffic over alarm traffic. The general code of conduct also broadly requires no unreasonable interference or disadvantage to consumers and edge providers (like the alarm industry). The

Forbearance from Section 214 Section 214 requires carriers to apply for FCC consent to discontinue, reduce, or impair service. If the FCC did not forbear from this requirement, BIAS providers would be required to obtain consent before discontinuing BIAS, which would have given alarm companies a better opportunity to react should they be relying on that BIAS to provide alarm service.

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The FCC did forbear from applying section 214 discontinuance requirements to BIAS, on the grounds that providers are still required to observe discontinuance requirements for nonBIAS services, which would cover cases of IP transition. The FCC also held that any carrier receiving USF support to deploy broadband is subject to public interest obligations that would adequately address AICC’s concerns, and that the general conduct standard discussed above would address concerns regarding non-USF recipients.

AICC Files Comments on AnalyticsBased Text Message Blocking On March 20, AICC filed reply comments in the FCC’s proceeding on whether to require, or otherwise incentivize, carriers to block text messages based on “reasonable analytics.” A final order has not yet been proposed.

completion ratios...” – which would almost certainly capture alarm communications.

•

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Text blocking requirements must be non-discriminatory and competitively neutral. Although one might consider this to be obvious, one party in the record argued that if the FCC required blocking to be non-discriminatory and competitively neutral, wireless providers would not block anything out of concern for liability. AICC noted that these concerns seemed well within the usual risks of doing business, and that similar requirements already exist for call blocking, which have not resulted in such issues.

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Resolution of erroneous text blocking must be rapid. AICC advocated for the expansion of resolution requirements beyond the existing single point of contact, which in AICC’s members’ experience has not been sufficient.

AICC therefore supported proposals to implement a resolution timeline, a whitelist system, and a notification of blocked text message system.

In our reply comments, AICC recounted that its members have experienced issues with calls being erroneously blocked or mislabeled, and that all of these issues with calls apply equally to text messages. Specifically, AICC noted that: •

Certain “reasonable analytics” are not appropriate for text blocking. This includes the FCC’s own example of “large bursts of calls in a short timeframe, low average call duration, [and] low call

APCO Webinar to Address OMB SOC Revision, July 17 The Office of Management and Budget (OMB) announced the beginning of a multi-year process to revise the Standard Occupational Classification (SOC). Through this process, OMB will consider whether to change the classification of public safety telecommunicators from the administrative/clerical category to the category for Protective Service Occupations. APCO will hold a webinar July 17th to explain how this effort relates to the 9-1-1 SAVES Act Register on APCO’s website.

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The FCC should prohibit the blocking of lawful text message content. The FCC sought comment on this possibility because the content of a text message is available to the carrier at the time the blocking occurs, and therefore proposed that text blocking should be content-neutral. AICC proposed that the better way to frame the requirement is in terms of the noblocking rule in its net neutrality proceeding: a person engaged in the provision of [text messaging service] shall not block lawful content.

Spectrum and National Security Act Provides $2 Billion for NG911 On May 16, the Senate Commerce, Science, and Transportation Committee held a markup of the Spectrum and National Security Act of 2024 (S 4207) which, among other things, provides for $2 billion in funding for Next Generation 911 (NG 911). The full text of the bill

is not yet available, but according to a summary, it would: •

authorize NTIA to administer the Next Generation 911 (NG911) grant program and assist entities with their implementation plans;

•

require NTIA to establish an NG911 Cybersecurity Center to coordinate with state and local governments on the sharing of cybersecurity information to detect and prevent cybersecurity intrusions; and,

•

require NTIA to establish a Public Safety NG911 Advisory Board made up of public safety officials and professionals.

Last year, the FCC adopted a Notice of Proposed Rulemaking on facilitating the implementation of NG 911 services.

The primary purpose of the NPRM is to address how and where originating service providers (OSPs) (whose network carries the initial 911 call) interconnect with NG 911 network providers (whose network delivers the 911 call to the PSAP). It also addresses compensations issues related to transporting traffic to this point of interconnection.

CEO Q&A Continued from page 18 with others, whether they are competitors or partners. Seek advice from your peers and recognize that this experience will not only help you have a stronger and more fulfilling career, but should you ever leave our industry, you will discover it is not a common industry trait.

6.How do you like to spend time outside of work?

I enjoy traveling. In fact, I am completing this interview in Santorini with my family, on our way to our HQ in Bulgaria! In addition to travel, I enjoy any water sports including boating, skiing, swimming, snorkeling and scuba diving.

Summer 2024 | TMA Dispatch

REGULATORY UPDATE >>

The Wireless Report

Spectrum usage; New mobile laws offer survivors protection

By John A. Prendergast, Managing Partner, Blooston Law (jap@bloostonlaw.com)

central station frequency coordinations is adopted.

TMA Concurrence Rights Under Challenge Frequency coordinator Enterprise Wireless Association (EWA) has filed a Petition for Rulemaking asking the FCC to eliminate the rights of certain other frequency coordinators to concur or object to proposed operations that may affect the frequency bands those coordinators have been tasked by the FCC with overseeing. For example, TMA is the FCC-designated coordinator overseeing licensing of the Central Station alarm frequencies utilized by e.g., AES systems, installers and guard services. In 2018 the FCC changed its rules to allow non-alarm companies to apply for central station channels, but only after obtaining TMA’s evaluation and concurrence for the proposed use.

This has allowed TMA to help minimize negative impacts on alarm operations.

TMA Dispatch | Summer 2024

EWA has proposed elimination of concurrence rights because most concurrence requests are granted, as many if not most land mobile operations are now very similar, and EWA does not believe special protection of certain spectrum uses is justified.

On May 6, TMA filed Comments on the Petition, noting that alarm radio systems operate very differently from most land mobile systems; and that the revised rules governing central station channel use have created several new requirements that are not familiar to most coordinators; and TMA has had to use its unique expertise to work with coordinators to make sure these new requirements are met, and that other quirks of central station coordinations are resolved by consent letters and other measures. Therefore, TMA opposes the Petition unless an exception for

FCC Proposes to Strengthen Oversight of Equipment Certification Bodies In recent years, the FCC has delegated the process of testing and certifying equipment that emits RF signals, by designating certain testing and certification bodies (TCBs) to authorize new or modified equipment proposals. On May 1, the FCC issued a Notice of Proposed Rulemaking proposing to strengthen requirements and oversight relating to telecommunications certification bodies and measurement facilities, to help ensure the integrity of these entities, to better protect national security, and to advance the Commission’s comprehensive strategy to build a more secure and resilient communications supply chain.

(ET Docket No. 24-136) The proposed rule changes stem at least in part to recent concerns that telecommunications equipment from countries at odds with the U.S. may pose a security threat by possibly allowing capture of information about American companies and citizens, and by creating a theoretical possibility for key telecom infrastructure in the U.S. to be manipulated. The FCC has worked with other government agencies under the procedures established by the Secure Networks Act to place certain foreignmade equipment on the “Covered List” of potential security threats.

The FCC’s rulemaking would: •

Propose to prohibit from participation in the equipment authorization program, any TCB or [21]

test lab in which an entity identified on the Commission’s Covered List has direct or indirect ownership or control of 10% or more.

more than $12 million and $80 million, respectively. AT&T faces a fine of more than $57 million, and Verizon a fine of almost $47 million.

•

Consistent with this proposal, direct the Office of Engineering and Technology to suspend FCC recognition of any TCB or test lab directly or indirectly owned or controlled by entities identified on the Covered List.

•

Seek comment on the extent to which the Commission should impose eligibility restrictions for TCBs and test labs based on lists developed by Executive Branch agencies that reflect expert determinations about entities that pose national security risks.

The alarm industry will want to determine if any of the practices that lead to violation findings against the wireless carriers impact the services of alarm companies using those services.

Moreover, the magnitude of these fines reflect the seriousness of enforcement actions designed to protect the privacy of consumers, which may bleed over to enforcement of existing privacy requirements that may apply to alarm companies, as well at those that may be implemented if Congress passes the American Privacy Rights Act of 2024 (APRA) or similar legislation.

•

Propose, as part of the Commission’s effort to strengthen oversight of the equipment authorization program, to adopt new information collections to require that TCBs and test labs report any entity that holds a 5% or greater direct or indirect equity and/ or voting interest in them.

•

Seek comment on other revisions to promote the integrity of TCBs and test labs.

Alarm equipment manufacturers that utilize FCC-designated certification bodies will want to monitor the FCC’s rulemaking, to determine whether proposed changes will affect how alarm equipment is designed, tested and certified.

Wireless Carriers Fined Nearly $200M for Sharing Customer Location Data The FCC recently released forfeiture orders fining the nation’s largest wireless carriers nearly $200 million “for illegally sharing access to customers’ location information without consent and without taking reasonable measures to protect that information against unauthorized disclosure.” Sprint and T-Mobile – which have merged since the FCC’s investigation began – face fines of [22]

FCC Proposes Making Unsold or Defaulted Auction Spectrum Available Without Further Auction The FCC has proposed setting up a way to make available so-called “Inventory Spectrum” (i.e., licenses either not sold during an auction or returned due to a default by the winner). In recognition of the lapse of FCC spectrum auction authority (due mostly to political infighting in Congress), the Commission wishes to formulate a way for potential applicants to gain use of this spectrum outside of the auction process.

The alarm industry should evaluate whether some of the spectrum that may be made available would be useful for current or future alarm operations, especially applications requiring broadband capacity. This is especially true since this opportunity to get “free” spectrum (if the FCC votes to implement its proposal) will likely prove fleeting. There are already bills floating around Capitol Hill seeking to reinstate FCC auction authority.

However, even after auction authority is reinstated, the FCC may use a nonauction approach to award licenses for spectrum unlikely to justify another costly auction proceeding.

Licensee Fined $100K for Expired License and Unauthorized License Transfers On April 15, the FCC announced that it has entered into a Consent Decree with Mobile Communications America, Inc. (MCA) regarding an investigation into the company’s alleged operation under an expired radio license, and failure to obtain approval prior to transfer of radio licenses. As part of the settlement, MCA agreed to pay a civil penalty of $100,000.

On February 28, 2021, one of MCA’s subsidiaries, Mobile Communications of Hall, LLC (MCH), was dissolved, resulting in the “pro forma” assignment of two business radio licenses from MCH to MCA. On November 18, 2022, MCA consummated the acquisition of two other companies that resulted in the transfer of six total business radio licenses. MCA failed to notify the Commission of the 2021 pro forma assignment within 30 days and failed to obtain prior authorization for the 2022 transfer of control of six business radio licenses. Additionally, on January 3, 2023, a private business radio license owned by MCA expired. Nevertheless, MCA continued its operations under the expired license.

In another recent action, the FCC has proposed a $48,000 fine against a licensee for failing to obtain the Commission’s approval prior to the acquisition of the assets of other licensees in bankruptcy.

These enforcement actions are significant because alarm companies using private radio systems (for e.g., wireless alarm systems or communications with guards and field personnel) may not even realize at the top levels of management that they have FCC licenses. Sloppiness with FCC license requirements proved costly in the above cases. Counsel for AICC provides retainer services that track and renew FCC licenses, and remind clients of FCC requirements concerning license transfers and other FCC restrictions.

Summer 2024 | TMA Dispatch

California Privacy Protection Agency Issues First Enforcement Advisory On April 2, the Enforcement Division of the California Privacy Protection Agency (CPPA) issued its first enforcement advisory, discussing the application of the data minimization principles in the California Consumer Privacy Act (CCPA). While the CCPA only applies to providers that do business in California, the regulation has been held up as a model for privacy requirements and has been mirrored by other states.

The data minimization principle in the CCPA provides that any collection, use, retention, and/or sharing of consumers’ personal information must be reasonably necessary and proportionate to achieve the purpose for which it was collected, used, retained, or shared. This includes requests made by consumers under the CCPA. For example, a business covered by the CCPA must not require more information than necessary to process a request by a consumer to opt-out of the sale or sharing of their data – a request that is authorized under the CCPA. In determining the minimum information required, the CCPA posits that businesses could begin by asking themselves: What is the minimum amount of personal information necessary for our business to honor a request to opt-out of sale/sharing?

We already have certain personal information from this consumer. Do we need to ask for more personal information than we already have?

What are the possible negative impacts if we collect additional personal information?

Could we put in place additional safeguards to address the possible negative impacts?

The U.S. does not yet have a nationwide, uniform privacy law. As such, several states have stepped in to address TMA Dispatch | Summer 2024

Conversational AI continued from page 14

The U.S. does not yet have a nation-wide, uniform privacy law. the void. Moreover, the draft American Privacy Rights Act of 2024 (APRA) proposes to exempt statutes like the CCPA from preemption, should national legislation be adopted. Accordingly, alarm companies doing business in California should ensure compliance with the CCPA as it applies to them; and the industry should determine what privacy requirements apply in other states where they operate.

T-Mobile and Verizon Reportedly Looking to Buy Portions of US Cellular According to the Wall Street Journal, T-Mobile US and Verizon Communications are in separate discussions to carve up U.S. Cellular, one of the country’s last remaining regional wireless carriers. The possible T-Mobile deal could be reached at any time, while the Verizon transaction is expected to take longer. Dividing the regional carrier into separate parts is designed to convince antitrust authorities in U.S. Department of Justice that the deals would not harm competition.

Blair Levin, a policy advisor for New Street Research, opined that regulators would likely approve of the transaction.

“We think the analysis from a national geographic market perspective will demonstrate that US Cellular is not large enough to shift the current competitive dynamics, even if the government doesn’t include DISH and Cable in the calculus. If it does … it’s much easier to approve,” he added.

If members of the alarm industry currently utilize U.S. Cellular service for customer premise alarm radios, and/ or installer and guard communications, they will want to ensure that these services are not adversely affected by any acquisition.

to higher satisfaction levels and repeat engagement.

User experience is most important especially as it relates to monitoring services and support. NLS IVR systems, despite their advancements, can still feel impersonal and rigid, especially when users encounter limitations in the system’s capabilities. The frustration of navigating through menus and repeating information can tarnish the overall perception of the brand.

Conversational AI, with its humanlike interactions and contextual understanding, when structured and adopted with focus, has the potential to revolutionize the user experience. By engaging users in natural conversations and providing personalized assistance, it allows for a sense of connection and empathy. If necessary, Conversational AI can seamlessly escalate inquiries to human agents (with context) when necessary, ensuring a smooth transition for more complex issues.

As the industry evolves with an eye on superior customer service, Conversational AI will play vital roles in enhancing communication between monitoring centers, dealers and subscribers. The technology stands out for its adaptability and personalized interactions. Subscriber and dealer expectations continue to evolve, investing in Conversational AI will provide a competitive edge in delivering exceptional customer experiences. I have worked diligently with various providers and UL Central Station Monitoring Centers and I see firsthand that this technology is a most welcomed enhancement to any central station operation.

Peter P. Giacalone a security professional for 40 years is President of Giacalone Associates, LLC, an independent security consulting firm & Cloud Communication Technologies, LLC an agnostic telecom and cloud advisor, serving central stations, manufacturers and dealers throughout the world.

Mr. Giacalone can be contacted at 201-394-5536 or peter@giacaloneassociates.com

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Research column continued from page 15

Energy Providers: Partnerships are transforming energy management capabilities and saving customers money.

Thermostat adoption continues to increase, and their importance for utility players in demand response programs cannot be overstated. The middle market consumer actively seeks practicality and value, and smart home experiences that can actively save consumers money will be enticing to these new smart home users. Plus, as EV adoption grows quickly in some markets like California, consumers will need help in coordinating their major energy consuming devices like the HVAC system, major appliances, the hot water heater, pool pumps, with EV chargers to optimize energy bills and be responsive to the needs of the grid. New partnerships between energy providers and these devices will continue to drive adoption.

Insurers: Insurance partnerships are a key underutilized channel for device acquisition, and detecting fires and gas leaks are top use cases for insuranceprovided devices. Consumers also report high levels of trust in their insurance provider—more than half of insured households are willing to share data from their smart devices and systems with insurance providers for no incentive.

Parks Associates research shows that 65% of Internet households are confident that their insurance providers protect their data.

An increasing number of smart home and residential security brands are partnering with insurance companies.

The partnership between insurance companies and smart home players is more than just a collaboration; it’s a strategic move that aligns with both industries’ goals and business strategies.

Insurance providers want to onboard policyholders with smart home benefits and reduce their risk profile while smart home brands can find new customers.

Policy discounts and lower deductibles are powerful incentives to drive smart home adoption.

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Next Phase of Growth The connected home industry is entering a new phase where companies need to redirect their marketing and design efforts toward mainstream users.

The Early Majority is entering the smart home ecosystem, which to this point has catered more to Innovators and Early Adopters. Understanding this segment and how best to serve them helps smart home device providers bridge the gap between current conditions and a future, more expansive market.

Lowering Barriers to Entry Industry players can further move the needle towards mass-market adoption of smart home devices by lowering the barriers to entry through seven key strategies: •

Lower the Cost: affordability is the biggest gating factor; provide affordable options to broaden your addressable market.

•

Give Choice in Installation: DIY options are affordable, but some consumers will need help. Provide choice, including options that wrap installation cost into monthly subscription costs.

•

Highlight Practical Value, Not the Tech: the mid-market consumer wants value and may be intimidated by the technology.

•

Partner with Other Service Providers: channels to market are fragmented; partnerships in smart home are a necessity to expand reach.

•

Achieve Interoperability: don’t put the onus on the customer to figure out device integrations – play well with others.

•

Provide Rock-Solid Support: middle market consumers won’t tolerate devices that don’t work; avoid device returns with proactive support.

•

Earn and Maintain Consumer Trust: there is nothing more important than customers’ trust, particularly with connected protects that collect personal data.

Messaging to the Early Majority Finally, the smart home messaging must be tailored for the middle market.

When deciding to buy, the Early Majority customer looks for evidence that a product is already accepted and successful. Testimonials, case studies, and endorsements from trusted sources become crucial. The product’s reliability and the company’s customer service and support are crucial factors. To reach the early majority, companies need to expand their marketing channels beyond niche forums or platforms used by innovators and early adopters, including mainstream media, broader social media campaigns, and partnerships with established brands in related fields.

The industry can build familiarity and trust by focusing marketing materials on the ability of these products to enhance home environments and improve safety and comfort. This strategic shift is crucial for tapping into the larger market potential and ensuring the continued growth of smart home technology adoption.

Parks Associates is a market research and consulting firm tracking the technology markets and with a special focus on security and smart home, as well as all other connected home and small-medium business solutions. This is an excerpt from a research white paper, Middle Market: Lowering Barriers to the Smart Home available to read at www.parksassociates.com

Summer 2024 | TMA Dispatch

GSOC Video Wall, continued from page 17

views, become “white noise” for the eyes. The operators just glance right over them with little effect. I have seen many examples were cameras stopped working, or stopped rotating, on the video wall and my operators simply did not notice for hours because of competing priorities or the “white noise” effect.

Video walls are a tool in the GSOC, but you want to do two things with them to combat this myth.

First, set up your video wall to be a success for your operation. Video walls should serve as a way to increase situational awareness for those needing to take a quick assessment of the operation. This is both in “standard” operations but also in emergency operations. Your video wall should be set up to dynamically change as your operation changes so that when needed the video wall is effective to those using it.

Our video wall contains a list of active

alarms with a map showing each alarms location across our service area. It also contains the phone call and text message queue and response rates. And it shows our current guard deployment locations.

So both myself, and the shift leads, can quickly see who is available, how heavy the work flow is in one area, and make adjustments as needed.

The video wall should also be capable for quick changes. When a panic button is pressed, does your video wall dynamically change to show those critical areas, to alert the room of the critical event?

Does your video wall adjust for significant weather alerts or social media alerts of a high priority? Do you have mode you can switch to if you’re activating emergency coordination? Do the cameras on your video wall have significance to what is happening in your GSOC that week, day, shift, or even moment?

Dispelling this myth will also take education. Recognizing that the video wall is a bright and flashy thing that everyone sees, means you need to articulate its

use when providing tours of your GSOC. Tours should focus on the operator’s desk and what they are doing there. When you discuss the video wall, focus on how it assists in critical events and how it assists in the assessment of the operation on an ongoing basis. If cameras are up on the wall, explain how those cameras are used. If they are alert driven, then explain that other components alerted the operator and then explain those cameras. But most importantly, explain how video feeds alone provide no alerting to a potential issue. Explain the devices and analytics that do the alerting to your staff, which triggers them to look at the cameras.

The video wall is tool in your GSOC, but it comes with a set of myths and beliefs. Through proper set up and education you can unlock its real power and dispel the belief that the GSOC is constantly monitoring cameras.

2024 TMA/SSN Diversity, Equity, and Inclusion Leadership Award Share how an inclusive culture drives your business success. Enter now.

TMA Dispatch | Summer 2024

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MEMBER NEWS>> Resideo Technologies, Inc. and Snap One Holdings Corp., a leading provider of smart-living products, services, and software to professional integrators announced Snap One will integrate into Resideo’s ADI Global Distribution business.

Axis Communications recently celebrated the grand opening of its latest Axis Experience Center (AEC) in Frisco, Texas. The new Dallas-area facility replaces the original Irving AEC location with a larger, state-ofthe-art facility built to accommodate the need for a greater Axis presence in North Texas. The new facility is intended to better serve customers as the Axis Communications product portfolio expands and its partner ecosystem grows.

DMP launched an updated structure in its sales regions to provide a more personalized service to dealers. As part of these updates, the sales management team is expanding from three sales directors to five. Some of the sales territories have also been updated. Read more details in TMA’s Newsroom.

Wayne Alarm Systems, Inc. announced its acquisition of SAS Security Systems, Inc. of Watertown, Massachusetts. This expands Wayne Alarm’s footprint in the greater Boston area, allowing them to deliver their premier security services to a wider range of customers.

Verkada released the results of its 2024 State of Cloud Physical Security report. Based on insights from IT and physical security leaders across various sectors, the findings “look at current trends, insights, and challenges within the industry as it transitions from onpremises setups to cloud-based ones.”

Doyle Security Systems and Greenlight Networks have launched a strategic partnership. Both companies are headquartered in Rochester, NY and share a similar footprint across New York State. Through the partnership, Doyle and Greenlight are excited to bring the best quality security and fiber-optic internet to the communities they serve.

Elite Interactive Solutions announced the launch of its new website, eliteisi.com. The site was designed with the security end-user customer across a diverse range of vertical markets in mind in an appealing and user-friendly format.

PEOPLE IN THE NEWS Joshua Parson, the founder of one of TMA’s newest members, Watchful, received the award for Hi-Tech Young Achiever at the New Zealand Hi Tech Awards 2024. Headquartered in Auckland, Watchful is an automated decision-making software that monitors security systems with an unparalleled level of detail. The company offers services in New Zealand, Australia and the United States.

Doyle Security Services President and CEO Mario Doyle, CPP, was honored with an award in recognition of his efforts to promote women’s leadership in the workplace. The 2024 MoXY Award was presented to Doyle by the Moxxie Mentoring Foundation, a non-

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profit organization that seeks to accelerate the career advancement and professional development of young women pursuing leadership roles in the workplace. The awards ceremony was held at The Mansion at Oyster Bay in Woodbury, Long Island.

NAPCO Security Technologies, Inc. announced the promotions of several of its salespeople to management positions within the NAPCO Fire & Security division. The sales team will be headed up by Duane Warehime, as VP of Sales, NAPCO Fire & Security, assisted by three Directors of Sales, Fire & Security: David Sperber, Sales Director for the Southern Region, Troy Bonanno, Sales Director for the North Region and newly-promoted Jim Pless, Sales Director for Security & Smart Home, focusing on Prima Self-Contained Systems. All will be coordinating the efforts of NAPCO’s Regional Sales Managers & multiple independent rep agencies spanning North America.

AICC Co-Chair Tiffany Galarza, ADT, received ADT’s Circle of Excellence Award at an awards ceremony held at the El Conquistador Resort in Puerto Rico earlier in May. The Electronic Security Association (ESA) presented TMA member Kirk MacDowell, President of MacGuard Security Advisors, with its 2023 Morris F. Weinstock Person of the Year Award during ESX 2024. This prestigious honor recognizes individuals who exemplify extraordinary dedication and leadership in advancing the electronic security and life safety industry.

Dr. Shane M. Clary Vice President, Codes and Standards Compliance at Bay Alarm Company, received the prestigious recognition of the William N. Moody Award during ESX 2024.

Summer 2024 | TMA Dispatch

Holly Borgmann, Vice President, Government Affairs at ADT, received the Sara E. Jackson Award for 2024.

This award is presented by ESX to individuals who exemplify extraordinary leadership and dedication in advancing the electronic security and life safety industry.

Jeff Montoya, Brad Heckert, Albert Faraone, and Steve Fletcher recently joined DMP’s sales team. Montoya will serve as New Regional Sales Manager, X1 West. Heckert will serve as New Director of Sales, West. Faraone will serve as the regional sales manager for Southern Texas. Steve Fletcher will serve Oklahoma as New Regional Sales Manager.

Jon Adams has returned to DMP as the vice president of sales. He will oversee the Sales Department and direct initiatives to continue growth and development.

Johnson Controls announced it has appointed Chris Bontempo as vicepresident and chief marketing officer, responsible for marketing strategies across the enterprise to drive demand generation and enhance brand equity, including market development, research and planning.

Rapid Response Monitoring announced Brian Sheehan as Project Management Office Manager. In this role, Brian will oversee all aspects of the project lifecycle and play a pivotal role in leading the dedicated Project Managers and Project Management Office to success.

IN MEMORY OF Bensiyon Saul, founder of Sur-Guard, passed away the morning of April 12th.

Many know Sur-Guard from their Central Station Digital Alarm Receiver.

Before that, Ben designed alarm control panels that were distributed by Aritech worldwide.

TMA Dispatch | Summer 2024

PRODUCT NEWS Elite Interactive Solutions (EIS)has named John Valdez as the company’s new Vice President of Sales. A senior leader with 25 years’ experience working for Fortune 500 companies and start-up ventures, Valdez’s responsibilities include heading up Elite’s sales department with oversight of business development representatives and a lead generation call center.

DMP introduced its new XTLplus™ Packages. The XTLplus Classic Package includes a 7-inch Touchscreen Keypad, 3 door/window contacts, a motion detector and siren. Additionally, the XTLplus Premium Package also includes a video doorbell. These all-wireless solutions allow for easy, flexible installation.

Network communication is FREE. Plus, no NOC gives your customers constant signal transmission.

Congratulations also to these TMA members who also took home prizes: AXIS Communications – Won multiple awards, including Threat Detection and Response Solutions Award for its AXIS D2210-VE Radar and Video Surveillance Awards for its AXIS W110 Body Worn Camera, and its AXIS Q9307LV Dome Camera, which won Honorable Mention in the same category.

Bosch – Won Hosted Video Solutions Award for its Bosch IQsight Data Fusion Evolon – Won Commercial Monitoring Solutions Award for its Evolon Insights TMA members took top awards in SSI magazine’s 2024 Sammy Awards. These include: Best Community Outreach Program: Acadian Total Security Best Display Advertisement (Print or Electronic): Everon

Ajax Systems, Alarm.com, NAPCO Security Technologies, and Resideo products were named 2024 Innovation Award Winners at the Electronic Security Expo (ESX) in Louisville, KY. Congratulations to new TMA member IronYun for winning the SIA NPS prize Best New Product Award and the Managed Services Award for its Vaidio AI Vision Platform 8.0 product. The awards were presented at ISC West on April 10th.

Best Overall Integrated Marketing Program: CPI Security Best Sales Brochure: Elite Interactive Solutions Best Vehicle Graphics Design: Stealth Monitoring Installer of the Year: CPI Security Integrated Installation of the Year: Everon Telguard announced that it has partnered with Hochiki America in the development and release of the Hochiki FireNET Comm 5G communicator. As a flexible cellular solution to the continued phasing out of “plain old telephone service” (POTS) lines, the FireNET Comm 5G includes a custom connector cable that adds the ability to connect the communicator to the serial data port of the Hochiki FireNET Plus alarm control panel or the VES Elite RS-H panel, a private label version by Hochiki America.

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CERTIFIED>>

FirstNet Certified Companies TMA is pleased to introduce and recognize the following companies who have become FirstNet certified as of June 1, 2024.  ADT, LLC, Boca Raton, FL Advance Alarms Inc., Broken Arrow, OK 

 AFA Protective Systems, Inc., Syosset, NY  Affiliated Monitoring, Union, NJ  Alarm Systems (DC Electronics Two Inc dba IE Alarm Systems), Riverside, CA  Allstate Security Industries, Inc., Amarillo, TX

 Midwest Alarm Company, Inc., Sioux Falls, SD  NAPCO Security Systems, Inc., Amityville, NY  National Monitoring Center (NMC), Lake Forest, CA  Nationwide Security Corporation, Branford, CT

IQ Certified Companies

 Per Mar Security Services, Davenport, IA

TMA is pleased to introduce and recognize the following companies who have become IQ certified as of June 1, 2024.

 Arco Security Central Station Corp., Miami, FL

 Pye-Barker Fire & Safety, LLC, Doral, FL

Advance Alarms, Inc.,

 Bay Alarm Systems, Concord, CA

 Rapid Response Monitoring, Syracuse, NY

 COPS Monitoring, Williamstown, NJ  Complete Security Systems, Marlboro, NJ  Criticom Monitoring Services, Longwood, FL

 Safe Tech USA, Ltd., Melville, NY  SCN Security Communication Network, Inc., Corona, CA  Securitas Technology, Plymouth, MN

 DGA Security Systems, Inc., New York, NY

 SecurityCentral, Statesville, NC

 Dispatch Center Ltd., San Antonio, TX

 Security Equipment, Inc., Omaha, NE

 DMP, Springfield, MO

 Sentinel Alarm Company, Stowe, VT

 Doyle Security Systems Inc., Rochester, NY

 Sentry Alarm Systems, Monterey, CA

 Electronix Systems Central Station Alarms, Inc., Huntington Station, NY

 Southwest Dispatch Center, Richardson, TX  Tech Electronics, Inc., St. Louis, MO

 Emergency 24, Des Plaines, IL

The Fireline Corporation, Baltimore, MD 

 Federal Response Center, Inc., Springfield, MO

 Triple S Alarm Co., Little Rock, AR

 First Alarm, Aptos, CA

 United Security Communications, Inc., Lothian MD

 Force Security Solutions, LLC, Manassas, VA

 Vector Security, Inc., Warrendale, PA

 Hoffman Security, Atwater, CA  Interface Security Systems, Earth City, MO  Intruder Alert Systems of San Antonio, San Antonio, TX  Kansas City CCTV, LLC DBA Kansas City CCTV & Security, Kansas City, MO  Kings III of America, Coppell, TX

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 Vivint Smart Home, Provo, UT  Vyanet Operating Group-Bend, OR  Washington Alarm, Inc., Seattle, WA  Wayne Alarm Systems, Inc., Lynn, MA  WH International Response Center, Rockford, MN

Broken Arrow, OK Advanced Alarm, Inc., Tonawanda, NY Affiliated Monitoring Inc., Union, NJ Allstate Security Industries, Inc., Amarillo, TX Amherst Alarm, Inc., Amherst, NY COPS Monitoring, Williamstown, NJ Genesis Security Services, Carolina, PR Guardian Protection Warrendale, PA National Monitoring Center, Lake Forest, CA Rapid Response Monitoring Services, Inc., Syracuse, NY Securityhunter, Inc., Baltimore, MD Solid Security Services, Inc. Buford, GA SSC Services Inc. dba Cen-Signal, Columbus, GA Statewide Monitoring Corporation, Staten Island, NY Wayne Alarm Systems, Inc., Lynn, MA

Summer 2024 | TMA Dispatch

Join us in welcoming our new and returning members to the TMA community! To view a complete list, go to https://tma.us/membership/new-members/.

Security Technology Services Provider Watchful Auckland, New Zealand (346) 362-5288 [USA] watchful.cloud Watchful is an automated decisionmaking software that monitors security systems with an unparalleled level of detail.

Our accuracy minimizes arbitrary notifications to your stakeholders, allowing for rapid responses, and helping you scale your operations with capability and precision, without the need for additional human resources.

We are the Watchful eyes across your business. Our customized software sees what others cannot.

Our innovative tools see threats and interpret instructions in detail that most humans overlook. Our eyes don’t miss a thing.

Headquartered in Auckland, we have services available in New Zealand, Australia and the United States.

Non-Listed Monitoring IVIS Security, Inc. Las Vegas, NV (844) GET-IVIS info@ivisecurity.com ivisecurity.com IVIS captures the best of human and artificial intelligence to transform your TMA Dispatch | Summer 2024

business’ standard surveillance system into a smart security solution that discovers new ways for you to minimize operational expenses, maximize revenue, and improve your company’s overall performance while keeping you and your employees safe.

For enhanced protection, IVIS has combined the power of advanced object detection technology with over a decade of experience in the surveillance industry to remotely monitor your business 24/7. With a 98% theft prevention rate across more than 20,000 client sites worldwide, IVIS’ hybrid intelligence platform uses trained security professionals to investigate alerts of irregular activity near your site, virtually eliminating false alarms.

Even when an intruder’s presence is confirmed, our security professionals, known as Virtual Sentries, are equipped with remote deterrents like sirens, strobes, and even two-way audio to prevent crime before it actually occurs.

Relying on the same existing security infrastructure, IVIS can provide your company the competitive edge that

you’ve always wanted. Defying the notion that Big Data is only for Big Business, our smart security solution offers an affordable way to track customer and employee activity that directly impacts your bottom line.

With actionable insights about optimal product placement, staff scheduling, employee performance/efficiency, inventory management, targeted sales strategies and more, IVIS’ analytics are customized to your specific needs so that your business can spend less and sell more. To learn more about how you can make our smart security solution work for you, please visit our website at ivisecurity.com or call 844-GET-IVIS to speak to an IVIS Expert today!

Ollivier Corporation Los Angeles, CA www. olliviercorp.com At Ollivier, we take a holistic, systemslevel approach to the design of your security solution. Not only do we provide you with a solution designed around the absolute best in breed security products, but we also look at how well it will work for your security team, your employees, customers, and other stakeholders.

You get out what you put in.

Make the most of your TMA membership in 2024.

Learn how at www.tma.us/member-resources [29]

A great security system optimizes protection, minimizes inconvenience, and is readily adjusted to accommodate changes in your risk profile. We will not be satisfied until we accomplish this for you and your organization.

GSOC Monitoring

Ollivier provides best-of-breed technology such as: Lenel OnGuard, Milestone Video Management Solutions, Panasonic; Commend Intercoms; Verint; Schlage Wireless Locking Systems; Fluid mesh Wireless communications, Traka, Amag and Next Level Security Systems.

Ollivier is constantly open to new technologies that improve the experience and security of our customers.

Consolidated Management of Greenville, Inc. is an integrated company designing, constructing, and managing commercial and multi-family properties in the southeast. We monitor elevator, surveillance, access control, fire, and smart home systems during construction and operation of the assets.

We at Ollivier pride ourselves on building and keeping our customers. We have numerous relationships with companies that have been customers continuously for over 15 years. This is a testament to Ollivier’s design, build experience and commitment to service expertise and operational structure. Ollivier customers are satisfied customers.

Harkness Group

Soc-X, LLC Troy, MI (248) 417+3302 www.socxlive.com Drawing from a rich background in law enforcement, our alarm monitoring company is deeply rooted in a culture of protection and service. With a steadfast commitment to safeguarding homes and businesses, we employ state-of-the-art technology and vigilant monitoring to ensure comprehensive security solutions.

Our experienced personnel, with years of service in law enforcement, bring unparalleled expertise to every aspect of our operations.

From rapid response to crisis management, our team is dedicated to providing round-the-dock protection, offering peace of mind to our clients.

Trusted by countless individuals and organizations, we stand as a beacon of security in our communities, unwavering in our pursuit of safety and reliability.

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Consolidated Management of Greenville, Inc. Greenville, NC taftfamilyventures.com

Consultant Pittsford, NY (410) 430-0717 harkness.group David Snyder, President Harkness Group is a video monitoring consulting firm that specializes in optimizing operational processes that drive sustainable growth, improve quality, response time, and labor utilization.

crime levels, we are experts in dealing with a variety of illicit activities. South Africa’s offshore call centre industry has experienced steady growth, driven by the country’s English-speaking workforce, cultural affinity with Western countries, and government support for business process outsourcing (BPO) initiatives.

Locally we develop bespoke solutions to our client’s specific problems and have the best record of crime prevention actions on the continent.

Looking to hire or be hired?

International Monitoring YSG Security Solutions Randburg, Gauteng South Africa +27837785543 sales@ysg.co.za ysg.co.za YSG Security Solutions is a leading provider of remote offsite monitoring services since 2016. We also provide outsourced monitoring services to international monitoring businesses.

Founded with a focus on integrating cutting-edge technology and proactive risk management strategies, YSG ensures the safety and success of its monitoring partners worldwide. With round-the-clock support and tailored solutions, YSG safeguards assets and mitigates threats in a dynamic security environment. Due to South Africa’s high

Check out TMA’s on-line Job Board. Members can post open positions and search for free!

Visit https://tma.us/job-board/

Summer 2024 | TMA Dispatch

PROGRAMS>>

Congratulate TMA’s 2024 Five Diamond Designees The monitoring centers listed below are designated TMA Five Diamond through April 2025. This designation marks a commitment to the highest industry standards. Visit TMA.us for the most up-to-date listing of certificants.

Audeamus DBA Sebastian CorpKerman, CA www.audeamus.net Full Service Monitoring Designated since 1/2024

Affiliated Monitoring Union, NJ www.affiliated.com Wholesale Monitoring Designated since 09/2005

Allied Universal Technology Services Wyoming, MI www.aus.com Full Service Monitoring Designated since 06/2021

a.p.i. Alarm Inc. Denver, CO www.apialarm.com Full Service Monitoring Designated since 01/2023

Affiliated Monitoring Houston, TX www.affiliated.com Wholesale Monitoring Designated since 05/2022

Allstate Security Industries, Inc. Amarillo, TX www.allstatesecurity.com Wholesale Monitoring Designated since 08/2023

a.p.i. Alarm Inc. Toronto, ON www.apialarm.com Full Service Monitoring Designated since 01/2023

Alarm Detection Systems, Inc. Aurora, IL www.adsalarm.com Full Service Monitoring Designated since 08/2003

American Alarm and Communications, Inc. Arlington, MA www.americanalarm.com Full-Service Monitoring Designated since 04/2004

Acadian Monitoring Services, LLC Lafayette, LA www.acadianmonitoringservices.com Wholesale Monitoring Designated since 01/2005

Alarm Detection Systems, Inc. (formerly Safe Systems) Louisville, CO www.adsalarm.com Full Service Monitoring Designated since 08/2004

American Burglary & Fire Fenton, MI www.abfsecurity.com Full Service Monitoring Designated since 11/2005 Returning in 2023!

Alarmco, Inc. Las Vegas, NV www.alarmco.com Full Service Monitoring Designated since 06/2006

American Electric Power Columbus, OH www.aep.com GSOC Monitoring Designated since 11/2020

Alarme Sentinelle/Sentinel Alarm Montreal, QC www.sentinelalarm.com Full-Service Monitoring – Canada Designated since 12/2010

Amherst Alarm Inc. Amherst, NY www.amherstalarm.com Full Service Monitoring Designated since 03/2004

Alert 360 Tulsa, OK www.alert360.com Full Service Monitoring Designated since 08/2018

AvantGuard Monitoring Centers Cedar City, UT www.agmonitoring.com Wholesale Monitoring Designated since 05/2023 New in 2023!

ADT Knoxville, TN www.adt.com/local/tn/knoxville Full Service Monitoring Designated since 04/2024 ADT by Telus Calgary AB www.telus.com Full-service and Wholesale Designated since 12/2020 ADT by Telus Saint Leonard QC www.telus.com Full Service and Wholesale MonitoringDesignated since 12/2023 New in 2023!

ADT Commercial LLC (formerly Protection One) Irving, TX www.adt.com Full Service Monitoring Designated since 10/2014 TMA Dispatch | Summer 2024

Allied Universal Technology Services Richardson, TX www.aus.com Full Service Monitoring Designated since 07/2013

AvantGuard Monitoring Centers Ogden, UT www.agmonitoring.com Wholesale Monitoring Designated since 01/2007 [31]

AvantGuard Monitoring Centers Rexburg, ID www.agmonitoring.com Wholesale Monitoring Designated since 08/2016

Centra-Larm Monitoring Inc. Manchester, NH www.centra-larm.com Wholesale Monitoring Designated since 06/2009

CPI Security Systems Charlotte, NC www.cpisecurity.com Full Service Monitoring Designated since 08/2009

Barcom Security, Inc. Swansea, IL www.barcomsecurity.com Full-Service Monitoring Designated since 11/2007 Bay Alarm Company Concord, CA www.bayalarm.com Full Service Monitoring Designated since 01/2006 Bell Canada Toronto, ON www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2015

Central Monitoring and Dispatch, Inc. Pittsburgh, PA www.cmdispatch.com Full Service Monitoring Designated since 02/2022

Damar Security Systems Sarnia, ON https://damarsecuritysystems.com/ Full Service Monitoring - Canada Designated since 11/2012

Central Security Systems, Inc. Fishers, IN www.central-security.com Full Service Monitoring Designated since 08/2013 Returning in 2023!

DGA Security Systems, Inc. New York, NY www.DGA.com Full Service Monitoring Designated since 02/2005

Bell Canada Winnipeg, MB www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2020 Blackline Safety Calgary, AB www.blacklinesafety.com Full Service Monitoring - Canada Designated since 04/2018 Blue Ridge Monitoring (BRM) Anderson, SC www.blueridgemonitoring.com Wholesale Monitoring Designated since 07/2018 Brightspeed Security Systems (formerly CenturyLink Security) Monroe, LA www.brightspeedsecurity.biz Full Service Monitoring Designated since 02/2005 Brinks Home™ (formerly Monitronics International) Farmers Branch, TX www.brinkshome.com Wholesale Monitoring Designated since 02/2005

[32]

Clearview Securities, Inc. Knoxville, TN www.clearviewtn.com Full Service Monitoring Designated since 05/2023 New in 2023!

Comporium SMA Solutions Inc. Rock Hill, SC www.comporiumsma.com Full Service Monitoring Designated since 04/2012

Dynamark Monitoring, Inc. Hagerstown, MD www.dynamarkmonitoring.com Wholesale Monitoring Designated since 02/2012 ECAM Secure Long Beach, CA www.ecamsecure.com Full Service Monitoring Designated since 06/2010 Returning in 2023!

Cooperative Response Center, Inc. (CRC) Austin, MN www.crc.coop Wholesale Monitoring Designated since 03/2011

Electronix Systems Central Station Alarms, Inc. Huntington Station, NY www.electronixsystems.com Full Service Monitoring Designated since 06/2005

COPS Monitoring Boca Raton, FL www.copsmonitoring.com Wholesale Monitoring Designated since 04/2014

Ellijay Telephone Company Ellijay, GA www.etcbusiness.com Full Service Monitoring Designated since 04/2015

COPS Monitoring Lewisville, TX www.copsmonitoring.com Wholesale Monitoring Designated since 06/2014

Engineered Protection Systems, Inc. (EPS Security) Grand Rapids, MI www.epssecurity.com Full Service Monitoring Designated since 06/2004

COPS MonitoringWilliamstown, NJ www.copsmonitoring.com Wholesale Monitoring Designated since 05/2014

ESC Central Birmingham, AL www.esccentral.com Wholesale Monitoring Designated since 12/2023 Summer 2024 | TMA Dispatch

Federal Response Center Springfield, MO www.federalprotection.com Wholesale Monitoring Designated since 01/2006

Interface Systems Plano, TX www.interfacesystems.com Full Service Monitoring Designated since 11/2012

National Monitoring Center Lake Forest, CA www.nmccentral.com Wholesale Monitoring Designated since 06/2016

Fire Monitoring of Canada, Inc. St. Catharines, ON www.fire-monitoring.com Full Service Monitoring - Canada Designated since 05/2009

iWatch Communications Beaverton, OR www.iwatchcomm.com Full Service Monitoring Designated since 01/2008

Nationwide Central Station Monitoring Corp.

Freeport, NY www.nationwidedigital.com Full Service Monitoring Designated since 04/2007

Guardian Protection Services Inc. Butler, PA www.guardianprotection.com Full-Service Monitoring Designated since 06/2020

Kastle Systems Falls Church, VA www.kastle.com Full-Service Monitoring Designated since 06/2014

NextEra Energy, Inc. Juno Beach, FL www.nexteraenergy.com GSOC Monitoring Designated since 12/2022

Guardian Protection Services Inc. Warrendale, PA www.guardianprotection.com Full-Service Monitoring Designated since 09/2006

Kroger Central Alarm Control Portland, OR www.kroger.com GSOC New in 2023!

Northern911 Sudbury, ON www.northern911.com Full-Service Monitoring – Canada Designated since 05/2014

Gillmore Security Systems Inc. Cleveland, OH www.gillmoresecurity.com Full Service Monitoring Designated since 01/2009

Life Alert Emergency Response, Inc. Encino, CA www.lifealert.com Full-Service Monitoring Designated since 11/2014

Operational Intelligence Center Indianapolis, IN Full Service Monitoring Designated since 01/2020

GM Security Technologies San Juan, PR www.gmsectec.com Wholesale Monitoring Designated since 10/2011 Holmes Security Systems Fayetteville, NC www.holmeselectricsecurity.com Full Service Monitoring Designated since 12/2017 Huronia Alarm & Fire Security, Inc. Midland, ON www.huroniaalarms.com Full Service Monitoring - Canada Designated since 06/2013 Interface Systems Earth City, MO www.interfacesystems.com Full Service Monitoring Designated since 08/2004

TMA Dispatch | Summer 2024

Life Safety Monitoring, LLC Munhall, PA www.mylifesafetymonitoring.com Wholesale Monitoring Designated since 01/2018 Metrodial Corporation, Inc. Hicksville, NY www.metrodial.com Full Service Monitoring Designated since 11/2004 Mutual Security Services New York, NY www.mutualstatland.com Full-Service Monitoring New York, NY Designated since 04/2007 National Monitoring Center Irving, TX www.nmccentral.com Wholesale Monitoring Designated since 06/2016

Paladian Victoria, BC Full Service and Wholesale Monitoring Designated since 6/2016 Peak Alarm Company, Inc. Salt Lake City, UT www.peakalarm.com Full-Service Monitoring Designated since 02/2006 Per Mar Security Services Davenport, IA www.permarsecurity.com Full Service Monitoring Designated since 06/2005 Pro-Vigil San Antonio, TX www.pro-vigil.com Full Service Monitoring Designated since 01/2024 Quick Response Cleveland, OH www.quickresponse.net Wholesale Monitoring Designated since 10/2005 [33]

Retail Business Services (MD) (formerly Ahold USA) Columbia, MD www.aholddelhaize.com Proprietary Monitoring Designated since 02/2012 SecurTek Monitoring Solutions, Inc. Winnipeg, MB www.securtek.com Full-Service Monitoring – Canada Designated since 05/2022 SecurTek Monitoring Solutions, Inc. Yorkton, SK www.securtek.com Full-Service Monitoring – Canada Designated since 05/2010 Securitas Electronic Security, Inc. Honolulu, HI www.securitases.com Full Service Monitoring Designated since 12/2003 Securitas Electronic Security, Inc. (formerly known as FE Moran Security Solutions, LLC) Champaign, IL www.securitases.com Full Service Monitoring Designated since 12/2006 Securitas Electronic Security, Inc. Charlotte, NC www.securitases.com Full Service Monitoring Designated since 03/2022 Securitas Electronic Security, Inc. (formerly known as Supreme Security Systems, Inc.) Union, NJ www.securitases.com Full Service Monitoring Designated since 12/2004 Returning in 2023!

Securitas Electronic Security, Inc. Uniontown, OH www.securitases.com Full Service Monitoring Designated since 11/2003

[34]

Security Alarm Corporation Port Charlotte, FL www.securityalarmcorp.com Full Service Monitoring Designated since 06/2012

The Las Colinas Association Irving, TX www.lascolinas.org GSOC Monitoring Designated since 11/2021

Security Equipment, Inc. (SEI) Omaha, NE www.sei-security.com Full Service Monitoring Designated since 07/2004

The Watchlight Corporation El Cajon, CA www.watchlight.com Full Service Monitoring Designated since 03/2014

Siemens Industry, Inc. Irving, TX www.siemens.com Full Service Monitoring Designated since 03/2004

Titan Protection Overland Park, KS www.tpcsecurity.com Full Service & Wholesale Monitoring Designated since 10/2022

Sonitrol Great LakesGrand Blanc, MI www.sonitrolverified.com Full Service Monitoring Designated since 02/2022

U.S. Monitoring, Inc. Oklahoma City, OK www.usm-ok.com Wholesale Monitoring Designated since 08/2018

Statewide Central Station Tampa, FL www.statewidecs.com Wholesale Monitoring Designated since 5/2023

United Central Control San Antonio, TX www.teamucc.com Wholesale Monitoring Designated since 08/2004

Superior Central Station, Inc. McAllen, TX www.superiorcentral.com Full Service Monitoring Designated since 06/2007

Universal Atlantic Systems (UAS) Paoli, PA www.uas.com Full Service Monitoring Designated since 04/2004

Tech Systems Inc. Buford, GA www.techsystemsinc.com Wholesale Monitoring Designated since 12/2019

Valley Security and Alarm Fresno, CA www.valleysecurityandalarm.com Full Service Monitoring Designated since 10/2017

Telsco Security Systems Edmonton, AB www.telsco.com Full Service Monitoring - CA Designated since 02/2016 The Church of Jesus Christ of Latter-day Saints Salt Lake City http://churchofjesuschrist.org GSOC Monitoring Designated since 05/2012

Vancouver Fire & Security Richmond, BC www.radiussecurity.ca Wholesale Monitoring - Canada Designated since 07/2012 Vector (East) Plymouth Meeting, PA www.vectorsecurity.com Full Service Monitoring Designated since 08/2003

Summer 2024 | TMA Dispatch

Vector (West) Warrendale, PA www.vectorsecurity.com Full Service Monitoring Designated since 08/2003

Vyanet Operating Group, Inc. Bend, OR www.vyanet.com Full Service Monitoring Designated since 12/2014

Vigilante Security, Inc. Troy, MI www.vigilantesecurity.com Full Service Monitoring Designated since 05/2016

Wayne Alarm Systems, Inc. Lynn, MA www.waynealarm.com Full Service Monitoring Designated since 11/2003

Vivint Inc. - MN Eagan, MN www.vivint.com Full Service Monitoring Designated since 03/2014

Wegmans Food Markets, Inc. Rochester, NY www.wegmans.com GSOC Monitoring Designated since 04/2008

Vivint Inc. - UT Provo, UT www.vivint.com Full Service Monitoring Designated since 03/2014

WH International Response Center Rockford, MN www.whirc.com Wholesale Monitoring Designated since 12/2004

TMA Dispatch | Summer 2024

TMA DISPATCH, SUMMER 2024 ADVERTISERS INDEX  Alar m.com, page 8  Altronix, page 5  CIA, page 35  IPtelX, pa ge 2  NAPCO, pa ge 43  PureTech Systems, page 11 Email communica tions@tma. us for informa tion on TMA adver tising. Options are available for e very budget.

Ask about some of our ne w offerings such as custom emails and social media postings.

Sponsorships are available for our 2024 e vents.

Contact Keely Anderson a t kanderson@tma.us.

[35]

GRADUATES>>

Monitoring Center Operator Level 1 Training Graduates Name Brandon Abele Ieshia Abrahams Jamese Abrams Tyanna Abrams Ebony Ackles Cinde Adams Josh Adams Hanna Adams Keith Adkins Wongel Afework Mauricio Aguilar Damian Aguilar Agustin Aguirre Jessica Ah-Hing Ashmeet Ahuja Jasmine Alexander Daniel Alexander Wilma Alexander Shereen Ali Shaima Ali Kate Alires Amro Alkashef Shana Allen Shembra Allen Stephanie Allen Sarah Allred Bethany Allred Andrew Allred Anne Altidort Elyana Alvarado Tatyana Alvarez Colby Amburn Amanda Ammean Yesica Amwake Jessica Anderson Evan Anderson Cynthia Anderson Diamond Anderson Adrien Andrews Johnathon Andrieux Oluchi Anyanwu Hayat Ararso Meghan Archibald Carson Arrington Alex Arroyave Talmage Ashcroft Joekia Axson Daniel Ayala Bradley Bailey Drena Bailey Justin Bailey Christopher Bailey Zakkiyah Baker William Baker Kassidy-Rae Banks Winston Baptiste Rocky Barber Nevaeh Barber Mandy Barnard Angelica Barnett Javier Barradas Lauren Barrera Tyson Barrett Mary Bartholomew Melta Baskett Brianna Bates Trina Baylosis Sean Beasley Lucie Beauge Michael Becker Samerah Belcher Keisha Bell Sharifa Bell Sarah Benedict Cassie Benge Pavel Benitez Iris Benitez Aisha Benjamin Tanya Bennett

[36]

Company ADT Security Services ADT Security Services Central Station, Inc. SimpliSafe Inc. Viiz Communications ADT Security Services Northwest Alarm Monitoring United Central Control Guardian Alarm Company API Alarm Inc. Federal Response Center Life Alert Emergency Response Nextera Energy FPL Corporate Security Vivint, Inc. SecurTek (CA) ADT Security Services Viiz Communications Viiz Communications ADT Security Services ADT Security Services Peak Alarm Company Paladin Technologies (CA) ADT Security Services Brinks Home Security Securitas Technology Avantguard Monitoring Centers Avantguard Monitoring Centers Guardian Alarm Company COPS Monitoring - FL Siemens Industry, Inc. Securitas Electronic Security CPI Security Systems, Inc. COPS Monitoring - NJ COPS Monitoring - NJ ADT By Telus (CA) ADT Security Services CPI Security Systems, Inc. Statewide Central Station ADT Security Services COPS Monitoring - NJ COPS Monitoring - NJ Vivint, Inc. Bell Canada (CA) Avantguard Monitoring Centers COPS Monitoring - FL Avantguard Monitoring Centers ADT Security Services Sony ADT Security Services Allied Universal Technology Services Avantguard Monitoring Centers Northwest Alarm Monitoring Guardian Alarm Company Securitas Electronic Security COPS Monitoring - NJ City of Toronto (CA) API Alarm Inc. COPS Monitoring-TX ADT Guardian Alarm Company COPS Monitoring - FL ADT Security Services Allied Universal Technology Services Guardian Alarm Company Viiz Communications Viiz Communications Northern911 (CA) SimpliSafe Inc. COPS Monitoring - NJ Security Equipment Inc. Alert 360 ADT Security Services ADT Security Services Alert 360 CPI Security Systems, Inc. CPI Security Systems, Inc. Protection One Alarm Monitoring Inc SimpliSafe Inc. ADT Security Services

Graduated 3/20/2024 4/19/2024 3/6/2024 2/2/2024 3/7/2024 4/11/2024 4/18/2024 3/6/2024 3/14/2024 4/9/2024 2/19/2024 3/14/2024 4/26/2024 3/22/2024 2/19/2024 4/10/2024 3/22/2024 4/1/2024 4/11/2024 4/27/2024 4/16/2024 2/16/2024 3/26/2024 4/16/2024 2/8/2024 3/19/2024 3/27/2024 3/12/2024 4/16/2024 3/21/2024 4/15/2024 3/21/2024 3/9/2024 3/5/2024 3/8/2024 4/23/2024 3/20/2024 4/6/2024 3/26/2024 3/5/2024 3/7/2024 2/8/2024 3/28/2024 3/20/2024 3/7/2024 3/18/2024 3/27/2024 3/15/2024 3/26/2024 2/20/2024 3/25/2024 4/18/2024 3/19/2024 4/23/2024 3/5/2024 2/14/2024 4/18/2024 3/19/2024 4/20/2024 3/13/2024 3/5/2024 3/26/2024 4/16/2024 3/15/2024 4/4/2024 3/7/2024 4/5/2024 2/5/2024 4/19/2024 2/10/2024 2/26/2024 3/26/2024 3/28/2024 2/21/2024 3/19/2024 3/18/2024 4/11/2024 2/21/2024 4/16/2024

Name Alliandra Bennett Justin Berg Kristin Bergt Richard Bestafka Suzanne Bilhardt Kawaii Black Wesley Blake Brandie Bohay Steven Bohay Brittany Bolt Stavro Bombard Javion Bond Crystal Booker Jonathan Bowers Katie Bowman Lynisha Bowman Isabel Bowring Nic Boyce Felice Bracey Jessica Bragan Tyler Branam Alexander Brewster Taylor Bricker Brien Briggs Debra Brinkley Lashayne Briscoe Nicholas Bristow Lucas Brito Alyssa Brodie Angela Brooks Tamariyae Brooks Torrance Brown Sandra Brown Jonna Brown Diane Brown Jocelynn Bryant Armando Buenaventura Ross Buettner Michelle Bulman Joseph Bulman Kevin Burch Brock Burgi Natasha Burgos Ryan Burnette Joslyn Burrows Terrance Burston Chloe Burwell Jean Bush Caley Buskirk Ivan Bustamante Bria Bynum Kimithia Bythwood Joann Cabase Ronald Caldwell Dana Caldwell Francisco Calero Latasha Campbell Kaeland Campbell Jason Campbell Kathleen Candelaria Holly Canniff Miguel Cardona Jacob Carpenter Matthew Carr Stephanie Carter Mariah Carter Bre Carter Dave Carter Kenya Carter D’netra Carter Francesca Castleton Jessica Cataldo Brandon Cesarz Vicki Chalmers Christophe Chanel Christophe Chanel Chelsi Chapin Medjine Charles Sydney Chastain

USA and international graduates completed February 1, 2024 to April 30, 2024

Company SMART Security Pros, LLC dba Mobile Video Guard Vancouver Fire & Security (CA) Security Equipment Inc. Statewide Central Station COPS Monitoring - NJ COPS Monitoring - FL ADT Security Services U.S. Monitoring, Inc. U.S. Monitoring, Inc. COPS Monitoring - NJ Statewide Central Station COPS Monitoring - FL ADT Security Services Vivint, Inc. Avantguard Monitoring Centers Avantguard Monitoring Centers ADT Security Services Guardian Alarm Company ADT Security Services Siemens Industry, Inc. ADT Security Services Viiz Communications United Central Control Nextera Energy FPL Corporate Security ADT Security Services SimpliSafe Inc. AZ Security Control COPS Monitoring - FL Amherst Alarm, Inc. ADT Security Services Allied Universal Technology Services Guardian Alarm Company Security Engineers Inc. Siemens Industry, Inc. UAS Avantguard Monitoring Centers UBC Campus Security (CA) The Radius Group (CA) Avantguard Monitoring Centers COPS Monitoring - NJ Nextera Energy FPL Corporate Security Avantguard Monitoring Centers ADT Security Services CPI Security Systems, Inc. ADT Security Services ADT Security Services Interface Systems ADT Securitas Electronic Security Superior Central Station Inc. National Monitoring Center COPS Monitoring - NJ Telus Custom Security Systems (CA) Securitas Electronic Security SimpliSafe Inc. Washington Alarm ADT Security Services ADT Security Services American Electric Power Security Operations Center Statewide Central Station Northern911 (CA) Viiz Communications Comporium SMA Solutions, Inc Interface Systems, LLC Brinks Home Security Brinks Home Security Dynamark Monitoring Vector EAST Viiz Communications Viiz Communications National Monitoring Center Statewide Central Station Guardian Alarm Company Security Equipment Inc. Bell Canada (CA) Bell Canada (CA) COPS Monitoring-TX COPS Monitoring - FL ADT Commercial

Graduated 3/9/2024 2/19/2024 4/21/2024 4/19/2024 3/8/2024 3/13/2024 3/28/2024 3/20/2024 3/27/2024 3/6/2024 3/28/2024 3/6/2024 3/27/2024 2/5/2024 3/20/2024 3/26/2024 3/26/2024 3/10/2024 3/27/2024 3/12/2024 4/5/2024 2/23/2024 3/7/2024 4/14/2024 4/9/2024 3/19/2024 4/11/2024 4/9/2024 4/9/2024 4/20/2024 2/21/2024 3/11/2024 2/4/2024 4/3/2024 3/12/2024 4/26/2024 4/6/2024 2/16/2024 4/26/2024 2/21/2024 4/20/2024 3/21/2024 3/27/2024 3/20/2024 4/7/2024 4/16/2024 3/24/2024 4/20/2024 3/17/2024 2/8/2024 4/10/2024 4/17/2024 3/31/2024 4/16/2024 3/19/2024 3/23/2024 3/27/2024 3/28/2024 3/14/2024 3/23/2024 3/27/2024 3/22/2024 3/22/2024 3/4/2024 2/2/2024 4/11/2024 3/23/2024 2/15/2024 3/5/2024 3/6/2024 4/16/2024 3/28/2024 3/7/2024 3/25/2024 3/24/2024 4/14/2024 3/18/2024 3/13/2024 3/5/2024

Summer 2024 | TMA Dispatch

Name Nick Chastelet Alexander Chau Tyler Chenard Andrew Chertudi Hakim Chibane Kenia Christensen Phyllis Clark Keianna Clark Sean Clay Benjamin Claycomb Crystal Clemente Laveta Clemente Durrell Clemmons Nerlie Clerger Junai Coach Dave Coffey Amy Colado Ky Cole Bennisha Coleman Sharon Coleman Sharon Coleman Taniesha Coley Veretha Collins Jacqualine Collins Jasmyne Comer Matthew Comshaw-Arnold Candies Conner Jessica Constantino Amber Conway Don Cook Shane Cook Angela Cooper Clifton Corbett David Corbin Daisy Cortes Stephanie Cotton Graham Cowley Ashton Cox Steven Cox Lincoln Crane Jeanna Crews Tony Cricelli Calvin Crocker Olivia Cuffie Alexis Cull Danielle Cullen Taylor Cullors Karen Culp Aj Cummins Marianne Curtis Dayvian Dacaldacal Taylor Dace Deepak Dadhwal Marva Dagou Rachael Daughters Fernando Davila Velvet Davis Rebecca Davis Lisa Davis Kari Davis Felcia Davis Taylor Davis Jalen Day Sequoia Day Chris Degenhardt Michelle Demmings Earlnaskey Derrick Renee Devaughn Michele Dillon Kelsey Dillon Heather Dixon Carolina Dominguez Michael Dominguez Justin Dominy Stephen Done Scott Douglas Michelle Dozier Keonnta Drayton Jacob Duffy Brenda Dumais Cynthia Dunn Annabelle Durham Sonya Dyess Tyrel Earnest Clifforde Edmondson Carson Edmunds Caprice Edwards Roberta Edwards

Company Fire Monitoring of Canada, Inc. (CA) Centralarm Northern911 (CA) Avantguard Monitoring Centers ADT By Telus (CA) Avantguard Monitoring Centers ADT Security Services ADT Security Services ADT Security Services Avantguard Monitoring Centers COPS Monitoring - NJ Securitas Technology ADT Security Services COPS Monitoring - FL ADT Security Services Sony Avantguard Monitoring Centers ADT Security Services ADT Security Services Kastle Systems - Falls Church location Kastle Systems - Falls Church location COPS Monitoring - NJ ADT Security Services ADT Security Services Bay Alarm Securitas Electronic Security Bay Alarm ADT Security Services ADT Security Services Guardian Alarm Company SecurTek (CA) ADT Security Services Guardian Alarm Company Viiz Communications Statewide Central Station Guardian Alarm Company AZ Security Control Avantguard Monitoring Centers Vivint, Inc. Avantguard Monitoring Centers Security Central Guardian Alarm Company Alert 360 Statewide Central Station Vivint, Inc. Dynamark Monitoring ADT Security Services ADT Security Services Avantguard Monitoring Centers SecurTek (CA) U.S. Monitoring, Inc. ADT Security Services Vancouver Fire & Security (CA) ADT Security Services Avantguard Monitoring Centers Allied Universal Technology Services Alert 360 Central Station, Inc. Dynamark Monitoring National Monitoring Center Securitas Electronic Security SMART Security Pros, LLC dba Mobile Video Guard ADT Security Services Avantguard Monitoring Centers Pro-Vigil, Inc. ADT Security Services ADT Security Services Life Alert Emergency Response ADT Security Services API Alarm Inc. Cen-Signal Alert 360 The Aerospace Corporation Security Central Becklar Nextera Energy FPL Corporate Security Viiz Communications ADT Security Services Dispatch Center, LTD ADT By Telus (CA) ADT Security Services Avantguard Monitoring Centers Viiz Communications Statewide Central Station Tech Systems Inc Avantguard Monitoring Centers ADT Security Services ADT Security Services

TMA Dispatch | Summer 2024

Graduated 2/27/2024 4/28/2024 3/27/2024 3/20/2024 3/6/2024 4/24/2024 4/9/2024 4/24/2024 3/27/2024 3/22/2024 2/15/2024 2/27/2024 4/18/2024 4/11/2024 4/10/2024 3/26/2024 3/21/2024 3/27/2024 3/28/2024 3/13/2024 3/15/2024 3/6/2024 3/28/2024 4/25/2024 2/21/2024 3/7/2024 2/16/2024 3/28/2024 4/10/2024 2/29/2024 2/12/2024 4/3/2024 3/7/2024 3/1/2024 3/29/2024 3/14/2024 3/27/2024 3/20/2024 3/21/2024 4/9/2024 2/23/2024 3/8/2024 2/28/2024 3/27/2024 2/4/2024 3/31/2024 4/2/2024 3/19/2024 3/23/2024 2/5/2024 3/25/2024 4/16/2024 2/18/2024 3/26/2024 3/18/2024 2/8/2024 2/8/2024 2/16/2024 3/23/2024 4/16/2024 3/7/2024 3/21/2024 4/4/2024 4/23/2024 3/22/2024 3/29/2024 3/26/2024 3/9/2024 3/28/2024 4/12/2024 3/8/2024 2/17/2024 2/5/2024 4/6/2024 4/24/2024 4/18/2024 2/14/2024 4/25/2024 2/20/2024 3/4/2024 3/27/2024 3/22/2024 2/21/2024 4/3/2024 4/18/2024 3/19/2024 4/10/2024 4/16/2024

Name Macdarlie Eliassain Kelly Elix Dremaine Ellis Glenn Ellsworth Iii Glenn Ellsworth Jr Carol Elmer Jamison Elrod Tyler Elrod Amanda England Naida Enriquez Caden Espindola John Esposito Michelle Ethier Si’ona Evans Keonia Everett Corie Fair Mykala Farmer Rasheeda Farrelly Vilene Feacher Eriqua Ferrer Marie Fidegnon Eian Fike Amiri Finner Mike Fitzgerald Terriell Fleming Diego Flores Edson Flores Joshua Foster Guy Franklin Linsey Frasier Lorraine Frazier Elion Freed Terry Fru Melanie Frye Anthony Fulk Loren Gabelein Cyrus Gabler Sherri Gabreluk Pharroh Gaines Lorin Gallegos April Galvan Mark Galvez Nehomia Gamble Willow Ganski Erika Garcia Cody Garcia Jessica Garcia Terri Gardenhire Sharla Gardner Amanda Garrett Hanna Garrett-Meeks Monica George Jennifer Getz Jessica Gibson Stephanie Gilland Demitri Gillard Alexandre Gilles Sacha Giraudy Erica Givens Brittnay Glenn Virginia Glover Melissa Goad Desmond Goddard Elvia Gonzalez Bryan Gonzalez Janet Gonzalez Daysha Goodlet Shelley Gordon Kristian Graller Bobbie Grant Ma Laysha Gray Timothy Gray Kathy Green Allison Green Kearia Green Daniel Greenwood Rebecca Gregg Roniqua Griffis Dennis Griffith Allysa Grisoff Letitia Guachun Roxann Guajardo Nora Guerrero Grant Guggisberg Markeyta Guice Farhanah Hafeez Fatime Hakiqi Lindsy Hales

Company ADT Security Services U.S. Monitoring, Inc. ADT Security Services Guardian Alarm Company Guardian Alarm Company Bell Canada (CA) Alert 360 Compass Security Solutions ADT Security Services U.S. Monitoring, Inc. Avantguard Monitoring Centers Statewide Central Station Northern911 (CA) SimpliSafe Inc. COPS Monitoring - FL Viiz Communications Viiz Communications Statewide Central Station ADT Security Services COPS Monitoring - NJ Security Equipment Inc. Life Alert Emergency Response Alarm Detection Systems, Inc. Guardian Alarm Company ADT Security Services Life Alert Emergency Response Life Alert Emergency Response Operational intelligence center Tech Systems Inc Mahoney Alarms Guardian Alarm Company COPS Monitoring-TX Viiz Communications (CA) SimpliSafe Inc. U.S. Monitoring, Inc. Northwest Alarm Monitoring SecurTek (CA) Electronix Systems CSA, Inc. Per Mar Security Services Avantguard Monitoring Centers United Central Control The Aerospace Corporation CPI Security Systems, Inc. Security Alarm Corporation ADT Dispatch Center, LTD Guardian Alarm Company Allied Universal Technology Services National Monitoring Center ADT Security Services Avantguard Monitoring Centers Vyanet Operating Group Inc. Vivint, Inc. ADT Security Services ADT Security Services Statewide Central Station ADT By Telus (CA) Nextera Energy FPL Corporate Security ADT Security Services Guardian Alarm Company ADT Security Services Securitas Electronic Security ADT Security Services ADT Life Alert Emergency Response Life Alert Emergency Response SimpliSafe Inc. Alarm systems Per Mar Security Services Securitas Technology Life Alert Emergency Response National Monitoring Center ADT Security Services Avantguard Monitoring Centers CPI Security Systems, Inc. Dynamark Monitoring ADT Security Services ADT Security Services Guardian Alarm Company ADT Security Services Avantguard Monitoring Centers Viiz Communications Life Alert Emergency Response Avantguard Monitoring Centers CPI Security Systems, Inc. Bell Canada (CA) ADT Security Services Avantguard Monitoring Centers

Graduated 4/18/2024 4/19/2024 3/21/2024 3/11/2024 3/13/2024 3/20/2024 2/22/2024 3/23/2024 4/25/2024 3/6/2024 3/19/2024 3/26/2024 3/18/2024 2/21/2024 3/13/2024 3/11/2024 2/17/2024 3/28/2024 4/23/2024 3/7/2024 3/23/2024 3/8/2024 4/29/2024 3/10/2024 4/11/2024 3/8/2024 3/14/2024 3/17/2024 4/19/2024 4/19/2024 3/14/2024 2/25/2024 2/15/2024 3/19/2024 3/25/2024 4/17/2024 2/16/2024 3/29/2024 4/22/2024 3/29/2024 2/11/2024 4/3/2024 3/22/2024 3/21/2024 4/17/2024 3/26/2024 3/9/2024 2/8/2024 2/7/2024 4/4/2024 3/20/2024 2/17/2024 4/25/2024 3/19/2024 3/19/2024 3/28/2024 3/11/2024 4/17/2024 3/27/2024 3/8/2024 3/28/2024 3/11/2024 3/21/2024 4/16/2024 3/7/2024 3/7/2024 4/5/2024 4/5/2024 4/29/2024 4/9/2024 3/8/2024 4/10/2024 3/21/2024 3/28/2024 3/22/2024 3/27/2024 3/28/2024 3/28/2024 3/16/2024 4/12/2024 4/27/2024 3/6/2024 3/8/2024 3/28/2024 3/22/2024 3/21/2024 3/27/2024 3/26/2024

[37]

Name Tyree Hall Shieke Hall Chase Hall Kirk Hamner Talischa Handy Shanan Hankey Ron Harder Dajanea Hardrick Justin Harmeson Melody Harrington Susan Harris Maya Harris Larissa Harris Arlene Harris Caitlin Harris Lakura Harrison Shelly Hartman Saniya Harvey Kerry Hatten Markayla Havard Linda Hawkins Jeffrey Haynes Shanyah Hazel Adam Heiner Jake Heinz Daniel Helt Harrison Hemming Michael Hemming Samantha Hemminger Joshua Hengy Albert Henry James Henry Cynthia Hernandez Andrew Herrmann Zachary Hess Nash Hill Delores Hills Nicola Hines Courtnay Hirst-Smith Zoe Hirthe Chris Hite Christian Holeman Ana Holloway Dorene Holman Kalen Hopkins Jescynda Hotham Rachael Hower Shaun Humphries Joanna Hundley Clement Huni Ryan Hunkiar Ashanti Ibrahim Nicolas Igua-Pineda Danielle Inge Kyle Ingebrigtson Stephanie Isbell Andre Ismael Robert Jackson Jenaun Jackson Shaminick Jackson Quanna Jackson Paul Jackson Sabrina Jackson Helena Jacob Sabrina Jacobs Mã©Drick Jacques Shantier James Daxton Jennings Loreal Jernigan Twanika Jett Ebonee Johnson Daniya Johnson Brittney Johnson Le’a Johnson Joseph Jones Tina Jones Khalim Jones Brennan Jones Anthony Jordan Canya Jordan Marshal Jordan Bess Kalergis Angel Kama Guy Kanyankogote Jean-Luc Kanyankogote Helen Karras Joanna Kaufmann Gurinder Kaur

[38]

Company Interface Systems, LLC Interface Systems, LLC U.S. Monitoring, Inc. SimpliSafe Inc. Statewide Central Station Guardian Alarm Company ADT By Telus (CA) ADT Security Services Operational Intelligence Center ADT Security Services ADT Security Services ADT Security Services ADT Security Services Life Alert Emergency Response Viiz Communications ADT Security Services Avantguard Monitoring Centers ADT Security Services Cen-Signal Guardian Alarm Company ADT Security Services Allied Universal Technology Services National Monitoring Center Avantguard monitoring centers Clearview Securities, Inc. Allied Universal Technology Services Watchlight Corporation Watchlight Corporation Avantguard Monitoring Centers COPS Monitoring-TX COPS Monitoring - FL Viiz Communications (CA) Life Alert Emergency Response Life Alert Emergency Response Operational Intelligence Center Avantguard Monitoring Centers ADT Security Services Avantguard Monitoring Centers ADT By Telus (CA) Titan Protection Guardian Alarm Company COPS Monitoring-TX COPS Monitoring-TX Northwest Alarm Monitoring U.S. Monitoring, Inc. Maximum Security Video Monitoring (CA) UAS Avantguard Monitoring Centers Comporium SMA Solutions Inc ADT Security Services Nextera Energy FPL Corporate Security Interface Systems, LLC Viiz Communications (CA) Statewide Central Station SecurTek (CA) CPI Security Systems, Inc. SecurTek (CA) ADT ADT Security Services ADT Security Services ADT Security Services Allied Universal Technology Services Guardian Alarm Company Northern911 (CA) ADT Security Services “Student” (CA) SimpliSafe Inc. Avantguard Monitoring Centers Guardian Alarm Company Sony ADT Security Services COPS Monitoring - FL ESC Central Guardian Alarm Company ADT Security Services ADT Security Services ADT Security Services SimpliSafe Inc. Avantguard Monitoring Centers Interface Systems, LLC Security Central Guardian Alarm Company UAS Blackline Safety Corp. (CA) Blackline Safety Corp. (CA) ADT Security Services COPS Monitoring-TX Bell Canada (CA)

Graduated 4/27/2024 4/30/2024 3/28/2024 3/19/2024 3/27/2024 3/7/2024 3/12/2024 3/28/2024 2/25/2024 3/22/2024 3/12/2024 3/26/2024 4/16/2024 3/7/2024 3/2/2024 3/28/2024 4/11/2024 4/2/2024 3/7/2024 3/15/2024 3/19/2024 2/9/2024 2/7/2024 4/4/2024 3/28/2024 4/16/2024 4/21/2024 4/23/2024 4/25/2024 2/24/2024 3/7/2024 2/23/2024 3/6/2024 3/7/2024 3/28/2024 4/16/2024 4/10/2024 4/4/2024 3/21/2024 3/11/2024 2/28/2024 3/16/2024 3/17/2024 3/21/2024 3/14/2024 2/13/2024 3/7/2024 3/28/2024 3/23/2024 4/10/2024 4/15/2024 4/26/2024 2/16/2024 3/26/2024 4/26/2024 3/28/2024 2/7/2024 4/18/2024 4/4/2024 4/17/2024 4/17/2024 2/22/2024 3/13/2024 4/8/2024 4/2/2024 2/18/2024 2/21/2024 3/26/2024 3/11/2024 3/8/2024 4/11/2024 3/13/2024 2/13/2024 3/12/2024 3/20/2024 3/20/2024 4/30/2024 4/9/2024 4/3/2024 4/21/2024 4/14/2024 3/11/2024 3/6/2024 3/24/2024 3/1/2024 3/20/2024 3/8/2024 3/25/2024

Name Company Lovepreet Kaur SecurTek (CA) Navdeep Kaur The Radius Group (CA) Lovepreet Kaur The Radius Group (CA) Manpreet Kaur The Radius Group (CA) Talwinder Kaur Mann ADT By Telus (CA) Chartiona Keith Securitas Electronic Security Pryj Kelley ADT Security Services Taylor Kelley Guardian Alarm Company Olisa Kelley Viiz Communications Robert Keltner Operational Intelligence Center Rachel Kelvin Statewide Central Station Ariah Kennett COPS Monitoring - NJ Alice Ketch ADT Security Services Zakaria Khaled ADT By Telus (CA) Mohammed Najib Khattabi ADT By Telus (CA) Kaylia King SMART Security Pros, LLC dba Mobile Video Guard Emily Kirkton Northern911 (CA) Michael Kirkwood Bay Alarm Christina Klatt ADT Security Services Shauna Knapp ADT Security Services Allantra Knight UAS Loey Koontz Northwest Alarm Monitoring Alan Kosakowski Nextera Energy FPL Corporate Security Lukasz Kowalski UBC Campus Security (CA) Mansi Kumari Bell Canada (CA) Elizabeth Kurtz Guardian Protection Services Karen La Vo Alert 360 Laresha Lacy COPS Monitoring - FL Brandon Laferr Life Alert Emergency Response Xavier Landry Bell Canada (CA) Tim Lane ADT Security Services Christian Lara Securitas Electronic Security Roger Lareau Guardian Alarm Company Shawn Lark-Jones Guardian Alarm Company Dayshia Lassiter ADT Security Services Kimberly Lavadores Life Alert Emergency Response Stacey Lavallee Northern911 (CA) Genelda Lavallis Guardian Alarm Company Malaysia Lawrence Securitas Electronic Security Tazzaleen Leach DMC Security Services, Inc. Celeste Leary COPS Monitoring - FL Stephanie Lee ADT Security Services Ryane Lee ADT Security Services Yashia Lee Metrodial Corporation Amber Leeder iWatch Communications Fred Leonardo Electronix Systems CSA, Inc. Cheyenne Lester COPS Monitoring-TX Erica Lesure ADT Security Services Nyger Lewis ADT Security Services Donna Lewis ADT Security Services Kario Lewis Bell Canada (CA) Shani Lewis Guardian Alarm Company Deidra Lewis Per Mar Security Services Suzanne Libby National Monitoring Center Randy Lijeros Statewide Central Station Renee Lijeros Statewide Central Station Richard Lindsey Nextera Energy FPL Corporate Security Sandy Lockinour Quick Response Monitoring Erlinda Lopez ADT Sebastian Lopez Blackline Safety Corp. (CA) Edward Lopez COPS Monitoring - FL Napoleon Lopez Viiz Communications (CA) Courtney Love ADT Security Services Jonathan Love ESC Central Heather Lowder Avantguard Monitoring Centers Chantel Lucas Cen-Signal Adam Luke Avantguard Monitoring Centers Genesis Luna United Central Control Markeisha Lusk ADT Security Services Kaysen Malcolm CPI Security Systems, Inc. Sandeep Malhi ADT By Telus (CA) Trinity Mallory U.S. Monitoring, Inc. Patrick Malloy Alert 360 Jonathan Malo Washington Alarm Patrick Mamputu ADT By Telus (CA) Katie-Victoria Mang Statewide Central Station Brendan Manion Vyanet Operating Group Inc. Nikki-Collette Manzie Guardian Alarm Company Nancy Marcano ADT Security Services Arza Marsh Avantguard Monitoring Centers Luis Marti Nextera Energy FPL Corporate Security Caroline Martin Alarm Detection Systems, Inc. Abraham Martinez Blackline Safety Corp. (CA) Dominique Martinez Superior Central Station Inc. Gabby Martinez Vyanet Operating Group Inc. Louise Matheus Avantguard Monitoring Centers Donna Maupin Avantguard Monitoring Centers Alessandra Mbaki Avantguard Monitoring Centers

Graduated 2/23/2024 2/15/2024 2/20/2024 3/12/2024 3/23/2024 2/6/2024 4/25/2024 3/12/2024 3/1/2024 3/19/2024 3/26/2024 2/5/2024 3/21/2024 3/18/2024 3/13/2024 2/17/2024 4/15/2024 4/11/2024 4/4/2024 3/26/2024 3/7/2024 3/11/2024 4/20/2024 3/26/2024 3/25/2024 4/19/2024 2/18/2024 4/23/2024 3/8/2024 3/25/2024 3/26/2024 4/29/2024 3/8/2024 3/12/2024 4/3/2024 3/8/2024 4/10/2024 3/18/2024 2/21/2024 3/24/2024 3/14/2024 4/7/2024 4/26/2024 3/1/2024 3/22/2024 4/1/2024 2/12/2024 4/10/2024 4/3/2024 4/6/2024 3/28/2024 3/1/2024 4/12/2024 3/6/2024 3/26/2024 3/26/2024 4/22/2024 3/21/2024 4/21/2024 2/26/2024 3/8/2024 2/26/2024 4/3/2024 4/2/2024 4/5/2024 3/6/2024 4/30/2024 3/5/2024 4/3/2024 3/25/2024 4/11/2024 3/13/2024 2/9/2024 3/15/2024 3/19/2024 4/30/2024 3/26/2024 3/15/2024 4/3/2024 4/29/2024 4/17/2024 2/9/2024 3/20/2024 4/30/2024 2/7/2024 3/20/2024 4/4/2024 4/23/2024

Summer 2024 | TMA Dispatch

Name Company Kayla Perreault Mc Coshen ADT By Telus (CA) Ashley McCallion Comporium SMA Solutions Inc Sharen McCarthy Vyanet Operating Group Inc. Essie McClendon ADT Security Services Tamora McClendon Security Engineers Inc. Brianna McClintock UAS Joshua McCombs ADT Security Services Nicholas McCormick Viiz Communications Tramar McFadden Jr Securitas Electronic Security Kari McGhar Viiz Communications Kaileigh McIlroy Vancouver Fire & Security (CA) Ciarra McKinney Vivint, Inc. Clara McLamb SimpliSafe Inc. Anna McMillan COPS Monitoring - NJ Wendi McTaggart Guardian Alarm Company John McVey Operational intelligence center Michael Mederos Vivint, Inc. Shilo Medina ADT Security Services Matika Medlock ADT Security Services Loana Meemea Blackline Safety Corp. (CA) Christopher Memmott Vivint, Inc. Francis Merlo City of Toronto (CA) Derek Meyer SimpliSafe Inc. Lorenzo Misael Miclisse-Polat ADT By Telus (CA) Johnathan Miles Guardian Alarm Company Dale Miller Allied Universal Technology Services Angela Mills Guardian Alarm Company Melissa Milner Viiz Communications Edis Mindras ADT By Telus (CA) Toussaint Mizero Bell Canada (CA) Hanan Mohamoud API Alarm Inc. Rami Monaco COPS Monitoring - FL Jason Monsignore American Alarm & Communications, Inc. Kimberly Montaque ADT Security Services Kathya Montero Blackline Safety Corp. (CA) Constance Moore ADT Security Services Tahirah Moorer CPI Security Systems, Inc. Yadiel Morales Avantguard Monitoring Centers Leeann Morales Dispatch Center, LTD Jhamari Morgan ADT Security Services Steve Morris UBC Campus Security (CA) Chistine Morrison Securitas Electronic Security Nathan Mosel U.S. Monitoring, Inc. Eber Muhubiri Allied Universal Technology Services Kastle Mulholland AZ Security Control Teri Mullins National Monitoring Center Ten Munoz Avantguard Monitoring Centers Anthony Mureno Centralarm Leah Murphy ADT Security Services Unique Murphy Tech Systems Inc Zion Murray Quick Response Monitoring Amariea Murry Securitas Electronic Security Danialle Mutcherson COPS Monitoring - NJ Daniel Mwamba Blackline Safety Corp. (CA) Myisha Myers ADT Security Services Brenda Nagel Interface Systems, LLC Mina Naguib Bell Canada (CA) Mina Naguib Bell Canada (CA) Mercedy Nelson Allied Universal Technology Services John Nelson Allied Universal Technology Services Alyssa Nelson Avantguard Monitoring Centers Joey Nelson Viiz Communications Shewanda Nolan ADT Security Services Martin Novak AZ Security Control Carla O’Connell Vyanet Operating Group Inc. Sarah Odom Viiz Communications Russell Ojeda COPS Monitoring-TX Lyregganae Oliver Bay Alarm Tiffney Oliver Guardian Alarm Company Gavin Ollis COPS Monitoring-TX Chermaine O’Neal Allied Universal Technology Services Alexis Oney ADT Security Services Amiyah Oney ADT Security Services Taryn Oster Fleenor Security System Bernabe Pardee CPI Security Systems, Inc. Angelica Parker ADT Security Services Wendy Parker Avantguard Monitoring Centers Jacob Parker Guardian Alarm Company Daun Parks Guardian Alarm Company Dylan Parsons Security Central Sophia Pavon Vivint, Inc. Berenice Payares Izquierdo Vivint, Inc. Jonisha Payne U.S. Monitoring, Inc. Jadhia Pena Allied Universal Technology Services Arianna Pena Statewide Central Station Brianna Pena Statewide Central Station Duglas Perez Life Alert Emergency Response Jose Perez Vivint, Inc.

TMA Dispatch | Summer 2024

Graduated 2/27/2024 3/26/2024 3/27/2024 4/12/2024 4/9/2024 3/5/2024 4/17/2024 2/14/2024 3/5/2024 3/6/2024 2/29/2024 2/7/2024 2/2/2024 3/11/2024 3/5/2024 3/24/2024 3/22/2024 4/5/2024 4/3/2024 3/19/2024 3/23/2024 3/11/2024 4/9/2024 4/19/2024 3/11/2024 4/16/2024 3/13/2024 2/15/2024 3/5/2024 3/29/2024 3/30/2024 3/5/2024 2/12/2024 4/2/2024 3/20/2024 4/17/2024 3/24/2024 4/10/2024 4/23/2024 4/7/2024 2/17/2024 2/8/2024 4/17/2024 3/19/2024 4/15/2024 4/10/2024 4/2/2024 2/11/2024 3/22/2024 4/25/2024 2/22/2024 4/26/2024 3/6/2024 3/26/2024 3/24/2024 3/6/2024 3/27/2024 4/5/2024 4/16/2024 4/17/2024 3/22/2024 3/15/2024 4/24/2024 4/10/2024 2/21/2024 3/7/2024 3/3/2024 4/2/2024 3/8/2024 3/20/2024 3/6/2024 3/19/2024 3/20/2024 4/10/2024 3/21/2024 4/3/2024 3/25/2024 2/29/2024 3/20/2024 2/26/2024 2/5/2024 4/20/2024 4/2/2024 4/2/2024 3/29/2024 3/27/2024 3/11/2024 3/20/2024

Name Company Seth Perkins Avantguard Monitoring Centers Toni Person ESC Central Jeddrick Peters National Monitoring Center Michael Petree ADT Security Services Devin Phelps Alert 360 Liliya Phenix Security Alarm Corporation Alyssa Philbeck Comporium SMA Solutions Inc Cassie Phillips Brightspeed Security Systems Sammi Phillips Dynamark Monitoring Mesha Phillpis ADT Security Services Roxanne Piernicki Security Equipment Inc. Samuel Pipkin ADT Security Services Oswaldo Plascencia Limon Viiz Communications (CA) Barbara Poe Vivint, Inc. Cashevia Pointer Viiz Communications Illaciya Pollock Vivint, Inc. Michael Ponte Statewide Central Station Mathew Poole Securitas Electronic Security Jessica Popovic ADT By Telus (CA) Sara Poppleton Avantguard Monitoring Centers Abby Portuese Viiz Communications Kurt Potter Allied Universal Technology Services Catina Powell ADT Security Services Mary Prator Washington Alarm Marie Price ADT Tameika Price ADT Security Services Melanie Prince Statewide Central Station Sara Pritchett Security Alarm Corporation Antione Proctor SMART Security Pros, LLC dba Mobile Video Guard Normarelis Prosper-Ramos Securitas Technology Ramona Pugh Cen-Signal Sarah Pulsipher Vivint, Inc. Daphne Quales Security Central Minh Quan Vo ADT By Telus (CA) Earllene Ramirez Allied Universal Technology Services Peter Ramirez Bay Alarm Jefry Ramirez Life Alert Emergency Response Brandon Ramirez Superior Central Station Inc. Donnieta Ramos Viiz Communications Christian Ramsey Per Mar Security Services Antonette Randle National Monitoring Center Genevieve Ranger Fire Monitoring of Canada, Inc. (CA) Emily Ratz ADT By Telus (CA) Brian Reece Operational Intelligence Center Anabelle Reyes Watchlight Corporation Damon Richards Northern911 (CA) Jasmine Richardson ADT Security Services Alizabeth Richert COPS Monitoring - NJ Robert Richey ADT Security Services Brittany Rickaway Brinks Home Security Carson Rigby Avantguard Monitoring Centers Jacqueline Rios Life Alert Emergency Response Ellie Ririe Avantguard Monitoring Centers Estefania Riscajche COPS Monitoring - FL Leslie Rivera Blackline Safety Corp. (CA) Cristal Rivera CPI Security Systems, Inc. Demon Rivers ADT Security Services Sam Rizzo Federal Response Center Paula Roberts ADT Security Services Zhraa Roberts COPS Monitoring-TX Davina Robinson Allied Universal Technology Services Todd Robinson Vyanet Operating Group Inc. Luis Rodriguez ADT Security Services Jazmin Rodriguez Avantguard Monitoring Centers Samantha Rodriguez Avantguard Monitoring Centers Neishka Rodriguez Interface Systems Jose Rodriguez Life Alert Emergency Response Jesus Rodriguez U.S. Monitoring, Inc. Ambra Rogers ADT Security Services Janet Roopchan Security Central Derick Rose Nextera Energy FPL Corporate Security Winter Rose Siemens Industry, Inc. Justin Ross CPI Security Systems, Inc. Zhekevia Rosser-Epps National Monitoring Center Alex Rotuno American Electric Power Security Operations Center Amber Rountree-Feller Comporium SMA Solutions Inc Faith Rous API Alarm Inc. Eric Rouse Viiz Communications Moselle Royal Life Alert Emergency Response Britney Rucker ADT Security Services Glen Ruffin Viiz Communications Scott Rumsey Allied Universal Technology Services Sandra Rupley ADT Security Services Sarah Ryan Viiz Communications (CA) Eesha Sahota Vancouver Fire & Security (CA) Farhadjina Sainvil COPS Monitoring - FL Starlene Sample Alert 360 Renee Sample Avantguard Monitoring Centers

Graduated 4/3/2024 2/1/2024 3/6/2024 3/20/2024 2/24/2024 2/27/2024 3/27/2024 4/23/2024 3/28/2024 4/18/2024 3/15/2024 3/26/2024 2/23/2024 2/5/2024 3/1/2024 4/1/2024 3/25/2024 2/10/2024 2/27/2024 3/28/2024 3/11/2024 3/7/2024 4/10/2024 3/21/2024 4/16/2024 4/18/2024 3/29/2024 3/2/2024 3/21/2024 4/22/2024 3/5/2024 3/20/2024 4/16/2024 2/25/2024 4/30/2024 4/21/2024 3/12/2024 3/7/2024 2/22/2024 4/23/2024 4/10/2024 2/27/2024 3/28/2024 3/7/2024 3/31/2024 4/4/2024 4/9/2024 4/17/2024 4/9/2024 4/24/2024 4/2/2024 3/9/2024 4/2/2024 3/15/2024 3/19/2024 3/23/2024 4/4/2024 2/19/2024 4/4/2024 2/28/2024 4/3/2024 2/18/2024 4/24/2024 4/4/2024 4/24/2024 2/15/2024 3/9/2024 4/23/2024 4/5/2024 2/15/2024 4/7/2024 4/4/2024 3/24/2024 3/6/2024 3/17/2024 3/29/2024 4/10/2024 4/1/2024 3/9/2024 3/19/2024 2/29/2024 3/21/2024 4/5/2024 2/16/2024 2/14/2024 4/17/2024 2/1/2024 3/26/2024

[39]

Name Jasmine Sanchez Gakira Sanders John Michael Santa Ana Marty Scott Gurman Sekhon Esperanza Sena Kyara Serrano Stanley Shafer Gabriani Shager Susan Shaw Rashaud Shelton Partap Shergill George Shorter Camryn Shott Mark Shouse Chad Shults Lee Silvey Justine Simcox Destinee Simmons Robert Simmons Kamilah Simmons Amanda Simpson Valmik Singh Courtney Sirokman Kristen Skousen Amy Slama Antwan Sloan Noelle Smith Tiffany Smithbell Sylvia Snelgrove Emma Southwood Victoria Sparger Julie Sparks Danielle Speck Cameron Spence Jasmine Spencer Brooke Ssegawa Angie Stanfill U’Neek Starks Starmie Steele Danielle Stephenson Donald Stevenson Candice Stewart Riley Stewart-Tonkin Jasmine Stigall Bearne Stimphil Angelica Stoddard William Stokes Tereney Suggs Cassidy Summers Gwendolyn Sumpter Lawrence Sunderland Parth Taggar Tony Tan Emma Tanner Olivia Tanner Charlene Tayamen Joshua Taylor-Dyck Sean Teamor Laquia Terry Arielle Teta Kayumba Abbi Tharp Lucciana Theodule Jastin Thibodeaux Laura Thiel-Dillon Catrice Thomas Dkeiya Thomas Arthur Thomas Angie Thomas Mersadeez Thompson Clarence Thornton Nikita Thorpe Sean Thurston Katherine Tiffany Brittiany Tindall Paulina Tolentino Mercedies Tootoo Sirina Torres Hazel Toscano Annamarie Tostado Ashlyn Townsend Victoria Tucker Emily Tucker Cassandra Tuke Nathaniel Turman Kenyatta Turner Amber Tyson Trevon Tyson

[40]

Company ADT Security Services ADT Security Services SecurTek (CA) Quick Response Monitoring ADT By Telus (CA) ADT Security Services COPS Monitoring - NJ Guardian Alarm Company ADT Security Services COPS Monitoring - FL SimpliSafe Inc. The Radius Group (CA) SimpliSafe Inc. Securitas Electronic Security Viiz Communications Clearview Securities, Inc. Quick Response Monitoring COPS Monitoring-TX COPS Monitoring - FL COPS Monitoring - FL Viiz Communications SimpliSafe Inc. COPS Monitoring - FL Dynamark Monitoring COPS Monitoring-TX Avantguard Monitoring Centers SimpliSafe Inc. COPS Monitoring-TX ADT Security Services ADT By Telus (CA) Guardian Protection Services COPS Monitoring-TX Viiz Communications COPS Monitoring - FL COPS Monitoring-TX Mutual Security Services Securitas Electronic Security Compass Security Solutions Guardian Alarm Company ADT Security Services Guardian Alarm Company SimpliSafe Inc. Fire Monitoring of Canada, Inc. (CA) Northern911 (CA) SMART Security Pros, LLC dba Mobile Video Guard COPS Monitoring - FL Northwest Alarm Monitoring COPS Monitoring-TX COPS Monitoring-TX COPS Monitoring - FL Guardian Alarm Company Interface Systems, LLC ADT By Telus (CA) Bank Of Montreal (CA) Avantguard Monitoring Centers Avantguard Monitoring Centers ADT Security Services Bell Canada (CA) CPI Security Systems, Inc. Security Central Paladin Technologies (CA) ADT Security Services COPS Monitoring - FL Alarm Monitoring Services, Inc. Vector WEST ADT Security Services Interface Systems, LLC Nextera Energy FPL Corporate Security Vivint, Inc. ADT Security Services National Monitoring Center Bell Canada (CA) ADT By Telus (CA) Avantguard Monitoring Centers Viiz Communications Vivint, Inc. Securitas Electronic Security ADT Security Services Life Alert Emergency Response Life Alert Emergency Response ADT Security Services ADT Security Services ADT Security Services Paladin Technologies (CA) SimpliSafe Inc. Interface Systems, LLC ADT Security Services Per Mar Security Services

Graduated 3/19/2024 4/25/2024 2/22/2024 2/1/2024 3/7/2024 4/30/2024 3/6/2024 3/9/2024 4/22/2024 3/8/2024 4/9/2024 2/17/2024 4/5/2024 2/29/2024 3/7/2024 2/9/2024 2/6/2024 3/18/2024 3/7/2024 4/21/2024 4/12/2024 3/19/2024 3/5/2024 3/23/2024 3/18/2024 3/25/2024 2/21/2024 3/18/2024 4/3/2024 2/24/2024 4/15/2024 2/10/2024 2/9/2024 3/14/2024 2/9/2024 4/30/2024 3/5/2024 3/8/2024 3/13/2024 3/19/2024 2/27/2024 4/9/2024 2/23/2024 3/28/2024 2/19/2024 3/4/2024 3/11/2024 3/24/2024 3/18/2024 3/7/2024 3/8/2024 3/17/2024 2/24/2024 3/12/2024 4/4/2024 4/8/2024 4/6/2024 3/23/2024 3/18/2024 4/16/2024 2/27/2024 4/12/2024 3/5/2024 2/24/2024 2/13/2024 4/26/2024 4/20/2024 4/25/2024 3/20/2024 4/6/2024 3/6/2024 3/26/2024 2/26/2024 3/22/2024 3/13/2024 3/21/2024 3/7/2024 4/5/2024 3/10/2024 3/9/2024 4/4/2024 3/11/2024 3/20/2024 3/11/2024 4/5/2024 3/17/2024 3/21/2024 4/12/2024

Name Amy Underwood Brandon Valdez Marco Valdovinos Vincent Valentine Kara Van Orman Alisha Vanarsdale Yang Vang Sara Vanlangeveld Shannon Varnadore Aaron Varnedore Drake Vaughan Andrea Vaughn Maribel Vega Rebecca Veign Kelvin Veras Kaelee Villa Isabelle Villeneuve Alyssa Virtanen Thomas Visentin Anabel Vogeley Jiana Wainwright Jatorie Wakulenko Ayushi Walia Aaliyah Walker Dayjah Walker Jaren Wang Delaney Ware Rose Ware Destinee Warren Ramsess Warren Kimberly Wasulko Antoinette Watkins Carter Weaver Khyland Wheat Jamie Wheeler Atlas Wheeler Brianna Whicker Koystea Whiddon Emily White Joelle Wigmore Alexus Wilkins Jack Wilkinson Chassidy Williams Michelle Williams Randi Williams Annika Williams Janae Williams Jeremy Wilson Sierra Wilson Jacqueline Wimes Quintin Windham Rylee Windsor Tonya Winston Madge Witt Lawrence Wong Jnea Woods Tiffany Wooldridge Nick Wooten Karly Workman Gayle Wren Lora Wynn Jeanna Yochim Teresa Young Mason Yuen

Company ADT Security Services United Central Control Life Alert Emergency Response Bay Alarm Avantguard Monitoring Centers Guardian Alarm Company Vivint, Inc. Avantguard Monitoring Centers Comporium SMA Solutions Inc COPS Monitoring-TX SimpliSafe Inc. COPS Monitoring-TX Post Alarm Systems Federal Response Center Tech Systems Inc COPS Monitoring - NJ ADT By Telus (CA) Northern911 (CA) Nextera Energy FPL Corporate Security Northwest Alarm Monitoring Siemens Industry, Inc. Vivint, Inc. SecurTek (CA) Avantguard Monitoring Centers Securitas Electronic Security Washington Alarm COPS Monitoring - FL Interface Systems, LLC Allied Universal Technology Services Mutual Security Services ADT Security Services CPI Security Systems, Inc. Avantguard Monitoring Centers Interface Systems ADT Security Services Avantguard Monitoring Centers SimpliSafe Inc. Brinks Home Security Quick Response Monitoring COPS Monitoring - NJ ADT Security Services Statewide Central Station ADT Security Services Bay Alarm Brinks Home Security COPS Monitoring - FL Viiz Communications ADT Security Services COPS Monitoring-TX Security Engineers Inc. Interface Systems, LLC Northern911 (CA) Tech Systems Inc Interface Systems, LLC ADT By Telus (CA) Statewide Central Station ADT Security Services COPS Monitoring-TX Vyanet Operating Group Inc. ADT Security Services Security Central Vivint, Inc. ADT Security Services Becklar

Graduated 4/12/2024 2/25/2024 3/7/2024 4/15/2024 3/22/2024 3/20/2024 2/5/2024 4/4/2024 3/27/2024 3/15/2024 2/2/2024 2/9/2024 4/9/2024 2/6/2024 2/14/2024 2/5/2024 3/6/2024 4/26/2024 4/28/2024 4/7/2024 4/19/2024 4/24/2024 3/24/2024 3/20/2024 3/2/2024 3/14/2024 3/5/2024 3/18/2024 2/9/2024 4/30/2024 4/3/2024 3/26/2024 4/24/2024 2/9/2024 3/26/2024 3/27/2024 4/9/2024 2/3/2024 2/12/2024 3/6/2024 4/5/2024 3/29/2024 4/12/2024 4/18/2024 2/24/2024 3/5/2024 3/25/2024 4/24/2024 3/14/2024 4/12/2024 4/15/2024 3/14/2024 3/27/2024 4/21/2024 2/24/2024 3/28/2024 3/20/2024 2/10/2024 2/22/2024 4/23/2024 2/24/2024 3/21/2024 4/4/2024 4/23/2024

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Summer 2024 | TMA Dispatch

Operator Level 2 Training Graduates Name David Abeyta Kylie Alba Steve Alcala Angela Alcantar Juan Alcantar Brittany Argott Alanie Benavidez Taneika Benson Abigail Bolyard Sydney Branco A. Lance Busch Halle Butt Matt Byron Andrea Capistran Franco Capraro Margaret Carranza Dave Carter Victor Castillo Tammy Ceesay Andy Cerritos Varun Chauhan Edward Clayton Jasmyne Comer Jennifer Davis Wendy Davis Stormy Davis Sonya Dayeh Chris Degenhardt Ben Dennis Eileen Dominguez Tyler Elrod Bianca Enriquez Meagan Fagnan Korrinn Fisher Joshua Foster Ann Fusco Jennifer Fuson Octavio Garcia Kimberly Garcia J. Cesar Garcia Cecelia Ramirez Gomez JC Gordon Granger Dalton Green Lilli Gross Ana Guillen Karina Gutierrez Natalie Guzman Ericka Guzman Justin Harmeson Phillip Haywood Zachary Hess Steve Hetrick Kimberly Holifield Luis Jimenez Sydney Johnson Jeremy Jones

Company Life Alert Emergency Response Life Alert Emergency Response Life Alert Emergency Response Life Alert Emergency Response Life Alert Emergency Response Life Alert Emergency Response Securitas electronic security Bay Alarm Federal Response Center City Of Toronto (CA) Life Alert Emergency Response Quick Response Monitoring Life Alert Emergency Response Life Alert Emergency Response City Of Toronto (CA) Life Alert Emergency Response Vector EAST Superior Central Station Inc. Northwest Alarm Monitoring Life Alert Emergency Response City Of Toronto (CA) Per Mar Security Services Bay Alarm Secureway Securitas electronic security Brightspeed Security Systems LLC Watchlight Corporation Pro-Vigil, Inc. Guardian Protection Services Life Alert Emergency Response Compass Security Solutions Life Alert Emergency Response Iwatch Communications Securitas electronic security Operational intelligence center Dynamark Monitoring Alarmco Life Alert Emergency Response Life Alert Emergency Response Life Alert Emergency Response Life Alert Emergency Response Northwest Alarm Monitoring Quick Response Monitoring Federal Response Center Life Alert Emergency Response Life Alert Emergency Response Life Alert Emergency Response Life Alert Emergency Response Operational Intelligence Center Life Alert Emergency Response Operational Intelligence Center Guardian Protection Services Operational Intelligence Center Life Alert Emergency Response Per Mar Security Services Life Alert Emergency Response

Graduated 2/3/2024 2/3/2024 2/4/2024 2/6/2024 2/7/2024 2/8/2024 2/10/2024 2/13/2024 2/14/2024 2/14/2024 2/16/2024 2/18/2024 2/20/2024 2/21/2024 2/22/2024 2/25/2024 2/26/2024 2/26/2024 2/26/2024 2/27/2024 2/28/2024 2/28/2024 3/1/2024 3/3/2024 3/4/2024 3/4/2024 3/4/2024 3/5/2024 3/5/2024 3/5/2024 3/5/2024 3/6/2024 3/6/2024 3/6/2024 3/6/2024 3/6/2024 3/6/2024 3/6/2024 3/7/2024 3/7/2024 3/7/2024 3/7/2024 3/7/2024 3/7/2024 3/7/2024 3/8/2024 3/8/2024 3/8/2024 3/8/2024 3/8/2024 3/8/2024 3/9/2024 3/9/2024 3/10/2024 3/10/2024 3/11/2024

Name Karen Jordan Robert Keltner Valerie Ketchum Larry Kittelson Harry Knepper John Lagnese Harley Law Deidra Lewis Cesar Leyva Joy Li Tyler Long Genesis Lopez Ronda Lott Jonathan Marroquin Luna Kristine Marcelo Kelly Marquez Ed Marshall Claudia Martinez Desserei Martinez John Mcvey Maite Mendes Himelda Mendez Ronald Miel Anela Moananu Steve Morris Christian Munoz Vartan Ourfalian Taniya Igles-Owens Roxanne Piernicki Louisa Ponce Clia Ramos Tanya Ramsey Brittany Ray Brian Reece Spencer Rice Colin Rice Ashley Ricks Leslie Rivera Jacques Robinson Raffi Roubinian Michael Russell David Sanchez Sidney Sanchez Abygail Severns Susan Shaw Cynthia Siller Tashana Simmons Jessica Strojek Michelle Totten Amanda Vargas Rebecca Veign Judith Wilkinson Rachel Wisecarver Kevin Wittig Alex Zelaya

Company Centurytel Security Systems Operational Intelligence Center Securitas electronic security Guardian Protection Services Securitas electronic security Guardian Protection Services Per Mar Security Services Per Mar Security Services Life Alert Emergency Response UBC Campus Security Securitas electronic security Life Alert Emergency Response Siemens Industry Inc Life Alert Emergency Response Life Alert Emergency Response Life Alert Emergency Response Dynamark monitoring Life Alert Emergency Response Life Alert Emergency Response Operational intelligence center Life Alert Emergency Response Life Alert Emergency Response Life Alert Emergency Response Securitas electronic security UBC Campus Security Life Alert Emergency Response Life Alert Emergency Response Life Safety Monitoring LLC Security equipment inc Life Alert Emergency Response Watchlight Corporation Per Mar Security Services Centurytel Security Systems Operational Intelligence Center Alarm Detection Systems Inc Simplisafe inc Northwest Alarm Monitoring Life Alert Emergency Response Centurytel Security Systems Life Alert Emergency Response Dynamark monitoring Life Alert Emergency Response Life Alert Emergency Response Per Mar Security Services COPS Monitoring - FL Life Alert Emergency Response Securitas electronic security National Monitoring Center Life Alert Emergency Response Life Alert Emergency Response Federal Response Center Quick Response Monitoring Centurytel Security Systems Securtek (CA) Life Alert Emergency Response

Graduated 3/11/2024 3/11/2024 3/11/2024 3/11/2024 3/11/2024 3/12/2024 3/12/2024 3/12/2024 3/12/2024 3/12/2024 3/13/2024 3/13/2024 3/13/2024 3/13/2024 3/13/2024 3/14/2024 3/14/2024 3/14/2024 3/14/2024 3/19/2024 3/20/2024 3/20/2024 3/22/2024 3/23/2024 3/24/2024 3/26/2024 3/28/2024 4/1/2024 4/2/2024 4/8/2024 4/9/2024 4/10/2024 4/10/2024 4/10/2024 4/10/2024 4/11/2024 4/11/2024 4/12/2024 4/16/2024 4/17/2024 4/18/2024 4/19/2024 4/20/2024 4/20/2024 4/22/2024 4/23/2024 4/23/2024 4/24/2024 4/25/2024 4/25/2024 4/26/2024 4/26/2024 4/27/2024 4/27/2024 4/28/2024

Never stop learning... and growing!

Go to TMATraining.org to preview TMA’s extensive catalog of online training. While we’re best known for our online Operator Levels 1 & 2, we offer a whole lot more!

TMA Dispatch | Summer 2024

[41]

ASAP-TO-PSAP>>

TMA’s ASAP-to-PSAP Reaches 144

ASAP saves time, improves accuracy, and increases efficiency between PSAPs and Monitoring Centers. Learn more on TMA’s website.

Alabama Indiana New York, con’ t Montgomery City of Glenview Onondaga County Morgan County Hendricks County Ontario County Talladega County IndyMarion County Oswega County Seneca County Arkansas Kentucky Suffolk County Little Rock Kenton County Owensboro-Daviess Ohio Arizona Cincinnati Chandler Maryland Delaware County Paradise Valley Baltimore City Dublin Phoenix Prince George’s County Hamilton County Tempe Queen Anne County Licking County Tucson Westerville Minnesota California Anoka County Oregon City of Riverside City of Bloomington Deschutes County Dakota County Colorado Minneapolis Pennsylvania City & County of Ramsey County Bucks County Denver Rice and Steele County Chester County El Paso County Crawford County Jefferson County Missouri Cumberland County Boone County Dauphin County Florida Elk County Boca Raton North Carolina Monroeville Bradenton Cary, Apex and Charlotte County Morrisville Tennessee Collier County Durham Bradley County Manatee County Fayetteville/ Brentwood Palm Beach County Cumberland County Hamilton County Pasco City Guilford County Memphis Riviera Beach High Point Murfreesboro Sarasota County Iredell County Nashville West Palm Beach Johnston County Williamson County Volusia County Kernersville New Hanover County Texas Georgia Raleigh – Wake County Allen Alpharetta Union County Beaumont Atlanta Wilson County Bell County Augusta/Richmond Burleson Chatham County New York Denton County Dekalb County Broome County For t Worth Henry County Cayuga County Galveston County Gennessee County Grand Prairie Illinois Jefferson County Harris County City of Lawrence Lewis County Highland Park Glenview Monroe County Irving Oneida County Houston Missouri City Plano [42]

Texas, con’t Rockwall Williamson County Virginia Arlington County Chesapeake Chesterfield County City of Richmond Colonial Heights Fairfax County Hanover County HarrisonburgRockingham Henrico County James City County Leesburg Loudoun County Martinsville-Henry County VA Mecklenburg County New River Valley Newpor t News Por tsmouth Powhatan County Prince William County Roanoke Virginia Beach York County Wisconsin Brown County Dane County Kenosha County Washington City of Seattle Clark County King County Kitsap County Snohomish County Tacoma Pierce County Thurston County Valley Comm, Kent, WA Washington DC

Summer 2024 | TMA Dispatch