TMA Dispatch - Spring 2024

TMA Dispatch | Spring 2024

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TMA Dispatch | Spring 2024

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Inside SPRING 2024

CONTENTS Annual growth of 30-40%?

9 DEPARTMENTS

14 GUEST

What are your company’s STATs when it comes to identifying and attracting top performers to your team? TMA friend and past keynote presenter Joel Block, Bullseye Capital, shares some of his and a colleague’s essential steps to master the art of attracting top performers.

15 RESEARCH

Elizabeth Parks, President, Parks Associates, dives into the latest residential market facts and figures in her monthly column. Just for starters, her research reports that 43% of US internet households now own a security solution and 32% subscribe to a security service. The news is quite exciting.

16 GSOC

TMA’s GSOC Committee Co-Chair Richard Flores, IV, tackles redundancy in GSOC operations and systems. In doing so, he asks the reader to consider the difference between redundancy and resiliency. Are they interchangeable?

TMA Dispatch | Spring 2024

Mark your calendars now for TMA’s 2024 Meetings:

Discover what the buzz is about and what’s got many excited and some a bit fearful when it comes to AI in monitoring. Recent market projections estimate potential annual growth of 30-40%, low single-digit customer attrition rates, and average contract values that blow traditional burglar alarms out of the water. One area where monitoring companies and dealers who are “new to the game” are concerned about is the camera conditions that AI can work well with and those they don’t work well with. In this issue’s cover story, TMA member and AI guru, Sonny Tai, Actuate, hopes to help clear this up. Learn more about the primary factors impacting camera accuracy.

IN EVERY ISSUE 04 President’s Message 06 TMA CEO’s Message

Mid-Year Meeting

17 Member CEO Q&A

Virtual April 22-24

18 Wireline Report

Annual Meeting

25 Members News

In-person St. Thomas, U.S. Virgin Islands October 5-9

OPSTech Hybrid Statesville, NC November 10-13

20 Wireless Report

27 FirstNet and IQ Certified 28 New Members 30 Five Diamond 35 Operator On-line Graduates 40 ASAP-to-PSAP

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MESSAGE FROM TMA PRESIDENT STEVE BUTKOVICH, CPI SECURITY

Be Your Own Best Advocate TMA and released in 2011. With ASAPto-PSAP, critical life safety signals are processed in seconds, not minutes, through the Nlets system of state-tostate PSAP/ECC communication. This process ensures that complete and accurate information is transmitted to the PSAP/ECC every time.

When it comes to your health, finances, personal growth, and success at work they say you’re most successful when you become your own best advocate.

Taking ownership of your success and advocating for it is the target of this article where I’m inviting you to become your own best advocate with regard to your monitoring center’s quality of service, speed of response and cost control. I believe the focused pursuit of your use of TMA’s ASAP-to-PSAP will bring about these outcomes for you and your customers.

In 2018, my company, CPI Security, implemented TMA’s Automated Secure Alarm Protocol (ASAP-to-PSAP). The service is designed to increase the efficiency and reliability of emergency electronic signals that are sent from monitoring companies to the local PSAPs (now referred to as ECCs). Our data has shown that we have realized time savings of up to 2 ½ minutes per dispatch by using the protocol, resulting in faster response to alarm signals, better improved public safety response, improved public safety relations, and FTE (Full-time Employee) labor savings for both our monitoring center and ECC’s.

ASAP-to-PSAP utilizes ANSI standard protocols that were developed cooperatively by the Association of Public-Safety Communications Officials (APCO) and [4]

The network of active ECCs has grown steadily since the protocol’s launch but has seen significant increases in the last two years. There is a total of 142 ECCs that utilize the ASAP-to-PSAP service across the United States today. Combined, these ECCs protect nearly 53 million people. In January, we welcomed our first ECC in the state of Illinois. Most recently, The King County WA Sheriff ’s Office Communications Center became the 142nd ECC in the United States and the 8th ECC in the state of Washington to implement ASAP-to-PSAP. This ECC serves a population of 2M.

work. TMA is focused on expanding the network exponentially over the course of the next five years. Daniel Oppenheim, Affiliated Monitoring, and Pam Petrow, Vector Security, who co-chair the ASAPto-PSAP Committee, are working on an aggressive plan that dedicates additional resources to support the service’s important expansion to have 80% of the US population covered by 2028.

It’s an exciting time for this life-saving service. I encourage you to be your own best advocate for your company and your subscribers. It’s good for your business and it’s good for your customers.

If you are not currently an ASAP-toPSAP subscriber, go to www.tms.us/ programs/asap to learn more, or contact Bryan Ginn, the program’s manager at TMA, at bginn@tma.us or (703) 6604919, for detailed information.

Once using ASAP-to-PSAP, it’s important to have a business process and focus on continuing to update and add new ECCs as they become available. With new ECCs coming online nearly every month, it is important for established monitoring centers to constantly update their systems and connect with available ECCs. At CPI Security, we made the decision to dedicate an employee to monitor and update our communication systems so that all the participating ECCs in our business area are identified and connected. As a dealer or monitoring center, reviewing ongoing progress should be a part of monthly and quarterly review with your team to ensure you are advancing adoption for your subscribers.

I also recommend that monitoring centers identify the ECCs that receive their largest number of signals from your subscribers to extend an invitation to the centers to join the ASAP-to-PSAP net-

The views, thoughts and opinions in this article belong solely to the author and not necessarily to his employer.

Spring 2024 | TMA Dispatch

f ire & emergency communications power

access control & power integration

network power management

surveillance power & data

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Altronix secures and connects critical infrastructure to make every environment safer and more efficient, providing the foundation for any physical security system.

Our comprehensive range of solutions is designed and manufactured to the highest standards – backed by Altronix lifetime warranty with the best support in the industry.

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© 2023 Altronix Corporation. All rights reserved.

Spring 2024 | TMA Dispatch

MESSAGE FROM TMA CEO CELIA T. BESORE What were these discoveries?

•

Beyond Buzzwords: Rethinking Leadership in the Turbulent Terrain of VUCA I recently came across a very interesting article on how the U.S. Army War College prepares its leaders to perform optimally during situations full of volatility, uncertainty, complexity, and ambiguity (VUCA). The article, “How to Be a Better Leader Amid Volatility, Uncertainty, Complexity, and Ambiguity,” by Angus Fletcher, Thomas L. Gaines, and Brittany Loney1, caught my attention because it recommends approaches that are different from those in typical business articles.

The development of the VUCA approaches came in response to the instability created after the fall of the USSR in the late 1980s.

When the War College analyzed affective leaders who performed very well under VUCA situations, they discovered that these leaders were capable of envisioning and communicating a positive future, while remaining innovative and adaptable to rapidly changing situations.

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Years later, the Harvard Business Review published a series of articles on the core characteristics of visionary leadership under VUCA2: flexibility, collaboration, foresight, active listening, clear communication.

These characteristics became THE core characteristics of good leadership. But in 2010, Army researchers discovered that while the VUCA principles were great to describe the skills of great leaders, they were not as good for producing good leaders.

Fletcher, Gaines and Loney worked with U.S. Army Special Operations to develop new techniques that would help develop good leaders in VUCA environments. The techniques were further tested at the NFL and in Fortune 15 companies. The authors’ discoveries were so effective that they were recognized by the U.S. Army with a Commendation Medal for “groundbreaking research.”

More data is not always the answer.

More data is useful in situations that are easily defined. In VUCA situations, looking for more data may lead to “passivity, mission creep, and hesitation.” In fact, the authors identify low-data decision making as the key to intelligent leadership in VUCA situations, and make the point that the human brain is superior to AI when engaging these kinds of low-data decisions. In their experience, “volatility causes AI to become brittle and prone to catastrophic error.” They recommend targeting “exceptional information,” rather than more data. Exceptional information is “an exception to an existing rule. It’s the initial sign of an emergent threat or opportunity.” How do we arrive to that way of thinking?

The authors recommend we avoid our adult brain’s bias toward abstract reasoning and experience the “childlike power to dream new tomorrows, imagining what could happen next.”

Once you have reset your mindset, the authors recommend three techniques to be a better leader in VUCA situations: •

Don’t rely on active listening. Do use the new science of active questioning.

So many leadership articles emphasize the need for active listening, a concept that was developed in the 1950s by Carl Rogers and Richard Farson. While active listening may be desirable in low urgency/high transparency situations, active questioning is the right approach in VUCA situations. And active questioning does not involve asking why. When you ask why, your brain tends to come up with past solutions/ answers instead of coming up with new and unexpected ideas. Instead of asking why first, the authors recommend prioritizing asking What, Who, When, Where, and How. These questions can provide answers that trigger surprise, which makes the brain develop new rules and Spring 2024 | TMA Dispatch

•

•

judgments, helping the leader imagine new futures.

TMA Dispatch, Spring 2024

Don’t optimize the plan. Do optimize the planner. U.S. President Dwight Eisenhower reflected, in a speech3 at the National Defense Executive Reserve Conference in 1957, on his early days at the Army Staff College, where they planned for wars that never happened.

While many people would think it was a waste of time, he believed that the value of the exercise was not in the plans developed, but in developing planning skills.

These skills got them ready to plan for anything. The authors agree that the key is to develop plans “that encompassed, not just the most probable contingencies, but all possible contingencies, with a particular emphasis on the extreme and unprecedented.”4 And the goal is not on the plan developed, but in the planning skills developed through the exercise.

7918 Jones Branch Drive, Suite 510 McLean, VA 22102 703-242-4670; Fax 703-242-4675

Don’t dissociate from fear and anger. Do use emotion reset. Leaders are typically counseled to suppress fear and anger. But experiencing fear and anger can be necessary especially in VUCA situations because they generate a flight-or-fight response, which is a kind of a warning system that points to the need to switch approaches. How can you use fear and anger appropriately? The authors call the technique, “emotion reset.” This technique is based on recalling similar situations to remind your brain that you have dealt with them before. If your fear and anger disappear when you recall the past, then your flightor-flight response is an overreaction; if they do not, it is then a true VUCA situation which will require using some of the techniques described before to re-plan quickly, innovatively, and decisively.

While businesses will not face the type of situations faced

by Special Operations soldiers, in an ever-evolving world where uncertainty is the only constant, the traditional playbook of leadership may fall short. By embracing unconventional strategies and redefining our approach to VUCA environments, leaders can navigate the tumultuous seas of change with agility and foresight. As we heed the lessons learned from the U.S. Army War College and beyond, let us remember that in the face of volatility, uncertainty, complexity, and ambiguity, it is not just about surviving – it’s about thriving and leading with resilience, innovation, and unwavering determination towards a brighter tomorrow.

About TMA The Monitoring Association (TMA) is the trade association representing the professional monitoring industry. Our membership community is composed of companies spanning all industry sectors, including monitoring centers, systems integrators, service providers, installers, consultants, and product manufacturers. TMA is dedicated to the advancement of the professional monitoring industry through education, advocacy, standards, and public-safety relationships.

Our Mission Our mission is to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards.

Our Vision A safer world through professional monitoring.

TMA Officers President: Steve Butkovich, Charlotte, NC Vice President: Alan Gilmore IV, Cleveland, OH Vice President: Wes Usie, Shreveport, LA Vice President: Daniel Oppenheim, Union, NJ Secretary: Justin Bailey, Ogden, UT Treasurer: Shannon Woodman, Seattle, WA Immediate Past President: Morgan Hertel, Corona, CA TMA Staff Chief Executive Officer (CEO) Celia T. Besore, FASAE, MBA, CAE Vice President of Education and Training Julie N. Webber Director of Membership and Programs Illeny Maaza Director of Marketing and Communications Leigh A. McGuire Director of Meetings Keely Anderson Information Systems Manager, ASAP Service Manager Bryan Ginn Programs and Administrative Coordinator Karen Monroe

Fletcher, Angus; Gaines, Thomas L.; and Loney, Brittany. “How to Be a Better Leader Amid Volatility, Uncertainty, Complexity, and Ambiguity.” Harvard Business Review, September 28, 2023.

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Kail, Col Eric G. “Leading in a VUCA Environment: V Is for Volatility.” Harvard Business Review, November 3, 2010.

2

Eisenhower, Dwight D. Remarks at the National Defense Executive Reserve Conference.

November 14, 1957. https://www.presidency.ucsb.edu/documents/remarks-the-national-defenseexecutive-reserve-conference.

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Copyright 2024 The Monitoring Association. ll rights reserved.

Fletcher, Gaines, and Loney, loc. sit.

TMA Dispatch | Spring 2024

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$ &HQWUDO 6WDWLRQ ZLWK WKH ',&( 8QL¾HG 3ODWIRUP 3URYLGHV 'HDOHUV DQG 7KHLU (QG 8VHUV • Mobile armed/disarmed and partitioned video zones for cameras • Instant multi-view of live and recorded video events for end users • Patented VPN, cybersecurity, and automatic registration of all devices • Voice down & remote activation of devices (doors, gates, etc.)

• Automated and scheduled reports with embedded video events ...and much more!

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989.891.2800 z 800.786.3423

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COVER STORY>>

FACTORS THAT IMPACT AI PERFORMANCE IN MONITORING

By Sonny, Tai, Co-Founder and CEO, Actuate

TMA Dispatch | Spring 2024

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In early February, I had the privilege of addressing a room full of Alarm Dealers at Criticom Monitoring Services’ Annual Conference. As usual, the atmosphere was buzzing with a mixture of excitement and fear. They’re excited because they see the market opportunity: 30-40% annual growth, 50%+ gross margins (if you execute well), low single digit customer attrition rates, and average contract values that blow traditional burglar alarms out of the water.

But they’re also fearful. They’re fearful because it is a materially different business that requires different processes, technologies, and skill sets. They’re fearful because 50%+ gross margins can quickly become negative gross margins. And they’re fearful because AI technologies are still imperfect, and they’ve heard stories of misses leading to losses.

Warren Buffet once said“be greedy when others are fearful but be fearful when others are greedy”.

In the monitoring industry, we’re still at the stage where fear overpowers “greed” (or rather, the prospect for rapid and profitable growth). If that wasn’t the case, there would be a lot less discussion and a lot more decisiveness in building a video business.

However, that also means that there’s an opportunity for the decisive actors to take a lot of market share and drive growth before competition seriously heats up.

One area where monitoring companies and dealers who are “new to the game” are concerned about is that they are unclear about the camera conditions that AI can work well with and don’t work well with.

In this article, I hope to help clear this up. There are four primary factors that impact detection accuracy in security cameras.

These are:

1. Distance and Resolution [10]

2. Lighting 3. Occlusion 4. Aspect Ratio DISTANCE AND RESOLUTION: This might sound obvious, but the number of pixels of the object impacts the ability of an AI model to identify it reliably. Increased distance and lower resolution will both lower the number of pixels on target, and the inverse is also true. The same person can comprise of 20 pixels far away, or 2,000 pixels when they are closer, or they could comprise 20 pixels in an ultra-low-resolution stream, or 2,000 pixels in a much higher resolution one.

Unfortunately, increasing resolution to the maximum is often not an option due to constraints in computing and network bandwidth.

The number of pixels in a frame increases exponentially, not linearly with increased resolution. In other words, you can expect it to be exponentially more expensive for your AI vendor and exponentially more taxing on your network bandwidth.

For example:

• • • • •

240p = 352 x 240 (84,480 pixels) 360p = 480 x 320 (153,600 pixels) 480p = 640 x 480 (307,200 pixels) 720p = 960 x 720 (691,200 pixels) 1080p = 1440 x 1080 (1,555,200 pixels)

As you can see, the difference in number of pixels between 1080p (1 megapixel)

and 480p is 5x instead of the 2.25x that the number would suggest.

That means it would cost 5x as much computing power and consume 5x as much network bandwidth to process a 1-megapixel frame as opposed to a 480p frame.

That’s why it’s not feasible to simply increase resolution to the maximum, as much as we’d want to. For 90% of use cases, the “sweet spot” is 480p, or the closest thing to it that your NVR / VMS allows for on the sub-stream.

In cases where longer distance detections are necessary, resolution can be bumped to 720p or 1080p on a case-by-case basis, but you should consult with your AI vendor, as they typically will have additional data science techniques they can apply to increase the probability of reliable detections.

LIGHTING: Lighting can also play a key role in generating reliable detections. Computer vision relies on something called “gradient descent”, which is a series of complex matrix algebraic calculations that looks at the shading differential between adjacent pixels to calculate the probability of an object existing in the frame.

Poor lighting minimizes the differential between pixels, thus making these calculations a lot more difficult to make accurate predictions. In addition, poor lighting can increase motion blur, as the camera has to keep the shutter open for longer to let in more light, thus distorting moving objects.

To put this in layman’s terms, “if a human has a hard time seeing it, a computer will as well.” Cameras with “night mode” or thermal cameras can help mitigate this issue, as it increases the contrast between objects being detected and the environment around them.

Below you can see an example of a camera with poor lighting and no Spring 2024 | TMA Dispatch

infrared night mode. It is almost impossible to see, and an AI model would struggle with a detection unless the person walked pretty close to the front of the frame.

Stay in tune with the latest monitoring center technologies...

Join TMA’s Technology Committee.

Contrast the image above with a thermal camera view below. As you can see, the heat generated by the animals creates substantial contrast with its surroundings, making the shape and contour of the target object very easy to identify.

Interested in video monitoring, consider joining TMA’s Surveillance and Video Vertification Committee?

TMA Dispatch | Spring 2024

Learn more at tma.us/about/ our-committees/ [11]

Below you’ll find a consumer-grade Wyze camera with infrared night mode – while the target object isn’t “white hot” like you’ll see in a thermal image, the shading differential between the object and its environment is still more than enough for an AI model to reliably detect this.

Note: It also helps that the house behind provides some additional lighting as well.

Keep in mind, AI is based on mathematics, and there are limitations to mathematical predictions. While a human brain will see an upright rectangular box moving in a way a human being would and easily infer “well, that must be a human being, it’s just that the onboard analytics are blocking the view”, it is extremely difficult for an AI model to make such a probabilistic determination.

Because of this, we usually strongly recommend that the edge-based analytics be disabled if you want to use a more powerful third-party analytic.

Aspect Ratio:

OCCLUSION:

should have a lot of experience working with this kind of complexity.

Occlusion means that the target object is either being fully or partially blocked, so the AI model can’t see it.

Occlusion can be imposed by not just physical objects, but technology as well:

Like the subject of resolution, distance, and lighting above, it might sound obvious, but there are some intricacies that you should be aware of when installing a site:

One of the issues that we sometimes run into when onboarding a new site is interference from the lower-grade video analytics that come with the NVR or camera.

Intermittent occlusion can impact detection reliability:

Here is an example below:

Some AI models sample a series of frames during an event, and if a certain number of those frames exceeds the confidence threshold, an alert is sent, but otherwise an alert is not.

An example of this is a highly cluttered environment where an intruder may be weaving in and out of objects such as container boxes and vehicles. In these cases, you should work with your AI partner to make the AI model more sensitive while implementing measures such as selective masking to control potential false alerts.

The top AI providers in the industry should have thousands of similar sites deployed on their platform, so they [12]

This one isn’t as obvious, but unusual aspect ratios can also present a challenge to computer vision models. One thing we started seeing more and more is the dualview cameras from Mobotix. When the frames are sampled, they come in at 5:2, whereas most computer vision models run on 4:3.

Share your knowledge and experience in video monitoring with your peers.

That is a person walking across the camera view, but the existing onboard analytics (which usually have a far higher false alert rate) have completely obscured the shape and contour of the target object, thus rendering it impossible to detect by a computer vision model.

Speak at a TMA meeting or webinar.

Email education@tma.us to learn more.

Spring 2024 | TMA Dispatch

My advice to dealers is – just get started, even if it’s on a small scale. With small scale operations, you can quickly draw from lessons learned and figure out what works well and what doesn’t; and once you build a playbook that you feel is “scalable and repeatable”, you’ll be able to invest more resources in efficiently growing your RMR business.

Below: a 5:2 dual-view Mobotix camera

Strategic Surveillance: Advanced Techniques in Camera Positioning When a video analytics platform receives a view like this, the frames need to be “resized” before the AI model can process it. After resizing a 5:2 frame, it might look something like this:

Wed., April 24 3:20-4:20 PM/ET

Speakers: Tanner LaRocque, Evolon Technologies;

Sonny Tai Actuate;

James Marcella, AXIS Communications;

Jamie Bradford, inform us of the images that need to be dewarped before doing so.

Below: A fisheye camera view

Another issue that comes up is with fisheye cameras. As far as we know, Axis Cameras are the only brand that can send de-warped fisheye views. All the other cameras will send the original, warped fisheye view.

An AI vendor can mitigate each of these issues – for example, in the case of the dual-view Mobotix cameras, one can automatically detect them and cut the image down the middle to prevent distortion when resizing.

We can also dewarp fisheye images in the cloud, but because it is highly computationally expensive to do so, one needs to rely on the customer to TMA Dispatch | Spring 2024

In Conclusion: Dealers looking to get into video monitoring might feel intimidated by the many considerations required to minimize risk and maximize success in protecting their customers’ sites.

Evolon Technologies

Register to attend TMA’s Virtual Mid-Year Meeting at tma.us/ events/2024-virtualmid-year-meeting/

THE MONITORING ASSOCIATION

As you can see, in more extreme cases, the objects in the frame can get distorted and make it more difficult for an AI model to make reliable predictions.

MID-YEAR MEETING APRIL 22-24, 2024 VIRTUAL

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GUEST >>

Attracting and Identifying Top Performers

By Joel Block, Hedge Fund Manager, & Venture Capitalist, Bullseye Capital

a game of high-stakes blackjack. I recommend my clients reorganize Recruiting into Operations.

Why? Because it’s time to take recruiting seriously, just like sales.

In the world of Advantage Players®, questions like, “What questions do you ask to identify and attract top performers?” are a hot topic. But let’s be clear, there’s no one-size-fits-all list of questions that’ll work for every situation. It’s all about strategy. I bounced this question off of my good friend and colleague Bill Humbert, a top drawer recruiter and an Advantage Player® in his space. Together we came up with these essential steps to master the art of attracting top performers.

•

Understand Your Environment: Like in a casino, you need to know the lay of the land. Consider your company’s Culture, Industry, Field,

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•

The Sales Connection: The Recruiting Process is a mirror image of the SALES Process. If you want to win at attracting top performers, put a Sales Manager in charge of recruiting. It’s a no-brainer.

•

Be a Magnet: Want to attract top performers? Start by becoming a recognized leader in your field.

Successful businesses are like magnets for the best candidates.

That means make winning a priority for your team. Prospective customers and team members want to be associated with a winner.

•

Know Your Target: Hiring managers are the experts on the positions they need to fill. They might even have a specific person in mind. Network with that individual and sell them on your business, culture, and opportunity.

Don’t just post a job online and hope for the best.

and Position. These factors shape the questions you should ask.

•

Know Your Players: Are your questions coming from Human Resources or a Manager? Different roles require different approaches.

Get your team in sync.

•

Anticipate the Moves: Think about the expected responses to your questions. In the world of Advantage Players®, we don’t leave anything to chance. Be prepared for every scenario.

•

Reorganize for Success: I’ve been around the block in business, and I’ll tell you this - recruiting is like

In the world of Advantage Play®, winning is inevitable when you play your cards right. Follow these steps, and you’ll be well on your way to attracting top performers like a pro.

Spring 2024 | TMA Dispatch

RESEARCH >>

State of Residential Security

By Elizabeth Park, President, Parks Associates

To remain competitive, traditional security system providers need to prove the value of their systems and attached services. Providers are pivoting towards aggressive marketing, competitive pricing strategies, and the creation of new value propositions in lifestyle services to regain market share.

Security providers are in a great position to serve the consumer with professional monitored services, which can capture a variety of use cases in security, health, and energy. The value in the future will come from a combination of services and applications providing and expanding on peace-of-mind services.

Parks Associates latest research, Residential Security Dashboard, reports that 43% of US internet households now own a security solution and 32% subscribe to a security service. Since July 2022, there has been a 5% increase in adoption of either a video doorbell or a camera without a system, which represents approximately six million homes that have added this type of solution in the past 18 months.

Consumers continue to buy security solutions, but the growth is coming from security devices, where households buy a networked camera and/or a video doorbell, rather than a traditional security system. Systems still dominate, but 13% of US internet households — or more than 15 million households — own just a smart camera or video doorbell and use that as the safety and security solution for their home.

Ring and SimpliSafe now account for one-fifth of the professional monitoring market for systems, as both companies have steadily added subscribers since 2019. New options are emerging for consumers; for example, in 2023, Residential Security Dashboard started tracking Noonlight, which provides monitoring services for Wyze, Canary, Roku, and Eufy products.

These devices support security services that generate recurring monthly revenue, and the increase in paid services to the video device is following the increase in ownership of devices. At the same time, the amount from paid security services attached to a security system dropped in the second half of 2023.

TMA Dispatch | Spring 2024

From the dealer view, Parks Associates research finds security dealers are branching out into new areas to bolster revenues and add applications that require or enrich professional installation and monitoring. The survey reveals that 30% of dealers sold DIY systems in 2023, and nearly all retained their core business of selling professionally installed systems as well. The research quantifies the dealers’ view of the security market, with data compared across multiple surveys, and analyzes competitive pressures, industry conditions, and new trends, including the addition of smart home and interactive technologies.

In 2023, dealers faced many challenges.

High interest rates and low home sales meant fewer consumers were moving into resales, a critical time for acquiring a new security system and monitoring Research column continued on page 23

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GSOC>>

GSOC Redundancy: Systems and Operations

By Richard Flores IV, CPP, Puget Sound Energy

that both instances are always current.

If the primary should fail, it should seamlessly and automatically switch to the secondary instance. This failure should also trigger alerts that initiate a response from your company’s IT team to get the systems back online. Work with your IT teams to ensure each of your systems are tiered correctly and have the right recovery time objectives for your business needs. These should be applied to everything from file storage and phones all the way to the alarm management systems and access control.

The words redundancy and resiliency are often used interchangeably. While you cannot have resiliency without redundancy, they are not the same thing.

To build a resilient GSOC operation you need to have systems and operational components in place that may not seem necessary on face value, but are there in case other components fail. Without these measures in place, you will not be able to withstand, or recover from, a failure of key functions.

In general, you need to look at your redundancy in two parts. They systems used to keep your GSOC functioning and the operations that are needed to ensure the GSOC runs as expected.

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GSOCs use a wide range of systems to ensure the protection of their company’s people and assets. This includes the software components of your GSOC, such as access control systems, video management systems, physical security information management systems, phone systems, and the network where these things all talk to each other. This also includes things like file storage and hardware systems.

Whenever possible each key piece of software should have a primary instance installed in one data center, and a secondary instance installed in different data center, preferably in a different geographical area. These systems should be replicating across both data centers so

You must not forget the hardware that connects to these software components.

Do you have back-up phones that can be easily activated should a hard phone fail? If using your computers to answer phones, do you have back up hard phones if needed? Often times GSOCs need special-built computers to handle the software used, which means that your IT team cannot just take a standard desktop to replace one of yours should it stop working. Consider purchasing extra to have on hand as replacements.

Operationally, you need to consider where your GSOC can function in the event your physical location is compromised. Some organizations choose to have two active GSOCs in different areas, with one prepared to take the other’s work should the need arise.

Others may not be able to achieve this, GSOC Redundancy, continued on page 24

Spring 2024 | TMA Dispatch

Member CEO Q&A to try and find ways to encourage the development of new talent, find ways to enhance training and generally raise the interest in security and life safety as a career. I think organizations like TMA can (and to a large extent already do) play an important role here. For those companies that aren’t involved in supporting these efforts, they should consider it.

What advice would you give to a young professional in the security/ monitoring industry today?

Name: Jack Doyle Title: President & CEO Company: Doyle Security Systems, Inc. Company Location: Rochester, NY Number of years with the company: 9 Number of years in your current position: 6 months What is the scope of your executive role and responsibilities currently?

What has been your greatest professional achievement to date?

I’m currently responsible for strategic planning and general long-term planning. I also personally oversee our commercial fire integration branch as well as our marketing, IT department, and emergency response center.

Over the past five years we’ve grown our company RMR by 38%, from $1.3 to $1.8 Million. I helped play a role in this for sure, but it wouldn’t have been possible without the rest of our incredibly talented team.

Briefly share your company’s mission and goals.

Our mission is to provide peace of mind to our customers through the design, installation, service, and monitoring of security and life safety systems. Our goal is to deliver top-quality service through our highly skilled professional team. By doing this we will become the most sought-after security company in Upstate New York and surrounding areas.

TMA Dispatch | Spring 2024

What are some of the most significant challenges facing our industry today and, in your mind, what do companies need to do to succeed?

Workforce development is a challenge that’s facing almost every alarm dealer.

It’s become more difficult than ever to hire, train and retain highly technical talent. The complexity of our industry is increasing every day and the talent pool continues to shrink. I think we need to come together as an industry

I would advise a young professional in our industry to try and get exposure to as many elements of the business as you can. There is an incredible amount of depth to our industry, multiple disciplines, codes and regulatory concerns. Don’t be afraid to get out of your comfort zone. The more knowledgeable you are, the better a resource you will be to your company and your customers. Consumers will increasingly rely on us for our expertise in security and life-safety applications, put yourself in a position to be that trusted resource and it’ll serve you well in your career.

How do you like to spend time outside of work?

I like to get involved the local community. I’m on the board of the Rochester chapter of Crime Stoppers.

I’m also involved with St. Ann’s community in Rochester, a non-profit senior living organization that I’m very passionate about.

I have 3 kids under the age of 7 so they keep me incredibly busy too. We love going to sporting events, especially the Buffalo Bills.

My wife and I love trying new restaurants and enjoy trying interesting wines from around the world.

[17]

REGULATORY UPDATE >>

The Wireline Report Latest FCC news impacting your business

By Salvatore Taillefer, Partner, Blooston Law (sta@bloostonlaw.com)

called party to initiate such calls absent an emergency purpose or exemption Specifically, the FCC held: AI technologies such as “voice cloning” fall within the TCPA’s existing prohibition on artificial or prerecorded voice messages because this technology artificially simulates a human voice. Voice cloning and other similar technologies emulate real or artificially created human voices for telephone calls to consumers. They are “artificial” voice messages because a person is not speaking them and, as a result, when used they represent the types of calls the TCPA seeks to protect consumers from.

AICC Files Comments on Net Neutrality On December 14, AICC filed comments on the FCC’s Notice of Proposed Rulemaking of October 2023, in which it seeks comment on classifying fixed and mobile broadband internet access service (“BIAS”) as an essential “telecommunications” service under Title II of the Communications Act. The proposal also seeks to restore nationwide open internet rules that would prevent Internet Service Providers from blocking legal content, throttling speeds, and creating paid prioritization schemes for internet traffic.

In its comments, AICC focused on showing that large BIAS providers continue to have the incentive and ability to discriminate against alarm companies, and on encouraging the FCC to adopt the proposed conduct and bright-line rules to prevent the [18]

blocking or hinderance of alarm data transmission by BIAS providers that also offer alarm services. At the same time, AICC urged the FCC not to repeal or dilute existing protections, such as the section 214 discontinuance process that allows alarm companies to maintain awareness and act on potential service disruptions before they occur, and section 275’s level-playing field requirements.

A.I.-Generated Voices in Robocalls Declared Illegal Under TCPA On February 8, the FCC adopted a Declaratory Ruling confirming that the TCPA’s restrictions on the use of “artificial or prerecorded voice” encompass current AI technologies that generate human voices. As a result, calls that use such technologies fall under the TCPA and the Commission’s implementing rules, and therefore require the prior express consent of the

The FCC’s finding is consistent with its finding on the use of soundboards, which involves a live agent on a call selecting prerecorded messages to be played.

According to the FCC, this rationale also applies to AI technologies, including those that either wholly simulate an artificial voice or resemble the voice of a real person taken from an audio clip to make it appear as though that person is speaking on the call to interact with consumers.

Pallone Introduces “Do Not Disturb” Act On January 29, Energy and Commerce Committee Ranking Member Frank Pallone, Jr. (D-NJ) introduced the Do Not Disturb Act, which is designed to protect consumers from unwanted calls and texts in the wake of the Supreme Court’s decision in Facebook, Inc. v.

Duguid. The legislation was introduced

by Pallone and cosponsored by Reps.

Jan Schakowsky (D-IL), Doris Matsui (D-CA), Darren Soto (D-FL), and Eric Spring 2024 | TMA Dispatch

Sorensen (D-IL), who are each leading specific provisions in the legislation The Facebook, Inc. v Duguid decision narrowed the definition of “autodialer” to equipment making calls or sending text messages to telephone numbers using a random or sequential number generator. Several jurisdictions had adopted a broad definition of the term, finding liability where the equipment has the future capacity to store or produce random or sequentiallygenerated numbers (even if the capacity was contingent upon the installation of hardware or software in the future) and because it can dial a stored number automatically.

In light of the holding in Duguid, the Do Not Disturb Act would define robocalls to encompass a range of robocall technology not covered under current law, including text messages; require disclosure of the use of AI to emulate human interaction over text or phone; double penalties for any robocall violations of the TCPA or Telemarketing Sales Rule (TSR) when using AI to impersonate someone; and require network service providers to offer robocall detection and blocking services at no additional cost to customers instead of charging a premium for the service.

Don’t miss a TMA 2024 Event!

Virtual Mid-Year Meeting April 22-24, 2024

Annual Meeting In-person

Westin’s Beach Resort and Spa at Frenchman’s Reef St. Thomas, US Virgin Islands October 5-9, 2024

OPSTech Meeting Hybrid Statesville, NC November 10-13, 2024 Interesting in speaking?

We’re always looking for new speakers! If you have a session topic in mind for one of our 2024 meetings, contact education@tma.us.

AICC

$ODUP ,QGXVWU\ &RPPXQLFDWLRQV &RPPLWWHH

Learn more about AICC at AICCweb.org or email cbesore@tma.us TMA Dispatch | Spring 2024

Interested in sponsorship?

Sponsor support make it possible for TMA to deliver the highest quality educational programs to our members and others within the monitoring and security industry. In return, your company’s brand receives valuable exposure across the marketplace. To learn more about our 2024 sponsorships, email meetings@tma.us.

Go to tma.us for the latest information and news on TMA’s 2024 meetings and events.

[19]

REGULATORY UPDATE >>

The Wireless Report

Spectrum usage; New mobile laws offer survivors protection

By John A. Prendergast, Managing Partner, Blooston Law (jap@bloostonlaw.com)

of the underlying license, putting the licensee in a position to reduce its construction obligations; and the FCC rewards them by extending the buildout deadline for both parties in most cases.

FCC Launches Enhanced Competition Incentive Program The FCC has now implemented the Enhanced Competition Incentive Program (ECIP), which is designed to incentivize wireless license holders to sell or lease underutilized spectrum to small carriers, Tribal Nations, and entities serving rural areas. The program creates incentives for all parties to qualifying transactions, ranging from longer license terms, an extension of construction obligations, and more flexible construction requirements. The FCC is now in the process of taking comments on further tweaks to the program that would allow “small carriers” to provide custom-designed services anywhere in the country – which may open the door for alarm manufacturers and monitoring companies to negotiate arrangements [20]

that would accommodate present or future advanced alarm services relying on wireless connectivity.

The ECIP program was established to meet Congressional mandates of the Making Opportunities for Broadband Investment and Limiting Excessive and Needless Obstacles to Wireless Act (MOBILE NOW Act). Small carriers can buy or lease spectrum from existing license holders – including the spate of auction winners that will be trying to figure out how to meet their FCCmandated coverage requirements in the coming years. If a licensee leases spectrum to a small carrier, it can count any coverage offered by the leasing carrier toward satisfying the buildout requirement. The small carrier can lease or purchase all or a portion of the available spectrum and/or geography

In its current form, the small carrier must provide “common carrier” services, which may limit how much a service could be customized for a customer, such as an alarm company. But if the FCC decides to allow tailored “non-common carrier” services pursuant to the pending rulemaking, it could open the door for the alarm industry to approach licensees and smaller carriers with proposals for specialized services (especially for spectrum hungry 5G based systems, including much more robust video and data). Large numbers of licenses have been auctioned off by the FCC for a variety of spectrum bands over the past several years.

California Court Lifts Stay on Privacy Law Enforcement On February 9, 2024, California’s Third District Court of Appeals overturned a California Superior Court decision delaying enforcement of the latest California Consumer Privacy Act (CCPA) regulations. Accordingly, these regulations are now in effect in California and can be enforced by the State.

The CPPA, as recently amended by the California Privacy Rights Act (CPRA), is considered one of the model privacy regulations in the US. It includes several consumer protections, e.g., subjecting businesses’collection of personal information to minimization and Spring 2024 | TMA Dispatch

purpose limitations, and creating a right to sue businesses for data breaches that include personal information (including usernames and passwords).

The CCPA applies to any for-profit business that operates in California and meets any of the following requirements: • •

•

Has a gross annual revenue of over $25 million; Buys, sells, or shares the personal information of 100,000 or more California residents, households, or devices; or Derives 50% or more of their annual revenue from selling California residents’ personal information.

Certain nationwide and Californiabased alarm companies likely satisfy the first two criteria, thereby triggering a compliance requirement even if they do not meet the third criterion.

AT&T To Invest $8 Billion in FirstNet Upgrades, Hints at Eventual LTE Sunset AT&T and the First Responder Network Authority (FirstNet) have announced a ten-year, $8 billion investment to expand and upgrade the nationwide public safety network. These strategic investments are designed to expand and evolve FirstNet so public safety stays at the forefront of innovative, lifesaving technologies.

According to a statement from AT&T, the next phase of FirstNet will include the addition of 1,000 purpose-built FirstNet cell sites within the next two years. The next phase will also create a 5G Standalone (5G SA) core, which will enhance current 5G functionality with specific public safety features on FirstNet “and support the transition of public safety’s Band 14 spectrum from LTE to 5G.” AT&T noted the transition to a full 5G network will enable FirstNet “to keep pace with current evolutions in technology and 3GPP standards-based mission critical advancements.” It added it would keep the existing 4G network active during the transition to 5G. TMA Dispatch | Spring 2024

With the initial buildout of FirstNet complete, this investment initiative will expand access to public safety’s Band 14 spectrum in the near term, with plans for additional coverage enhancements on a recurring basis. The FirstNet Authority will work closely with public safety across the states, territories, and tribal lands to identify areas that could benefit from broader coverage.

As of Q4 of 2023, FirstNet covers more than 2.91 million square miles, which the public-private partnership says is 250,000 square miles more than commercial networks. In all, FirstNet boasts more than 5.5 million connections and about 27,500 public safety agencies and organizations on the network.

Alarm industry members have access to the use of FirstNet, pursuant to TMA/ AICC and industry negotiations with the Authority and AT&T. Alarm companies using FirstNet may thereby benefit from the planned upgrades.

But the alarm industry should also note this public pronouncement that the transition of LTE to an all 5G network is now on the drawing board, and a timetable for this LTE sunset is no doubt being formulated. It is not yet clear if the LTE sunset will apply to just FirstNet for now, or to the entire AT&T network; but given the interrelation between the two networks, the latter is a possibility. While the press has conjectured that LTE could sunset by 2030, one could wonder if the announcement concerning the FirstNet transition to all 5G could affect AT&T’s timetable. Most wireless alarm devices fled the 3G sunset to LTE devices, because 5G alarm equipment had not hit the market in 2022. The industry will want to reach out to AT&T and the other large carriers for an updated timeline on an LTE sunset, and determine the best way to sunset LTE alarm devices in an orderly and affordable manner.

FCC Action Expected Soon in 12 GHz Proceeding The FCC is likely to issue an order this spring in its 12 GHz band proceeding that would open the 12.2-12.7 GHz and 12.7-13.25 GHz bands for fixed wireless broadband use, analysts report.

The development would be a win for DISH, increasing the value of its spectrum holdings, and it would create opportunities for high-power, two-way point-to-point and point-to-multipoint operations in rural areas. But the alarm equipment manufacturers will also want to determine if this spectrum availability creates any opportunities for new alarm technologies.

“We understand the staff is wrapping up its work and expect an item to finalize the rules in one of the next few FCC monthly meetings,” New Street Research LLP Policy Advisor Blair Levin said in a research note.

In May of last year, the FCC adopted a Report and Order and FNPRM protecting current and future satellite operations in the 12.2-12.7 GHz (12.2 GHz) band while further investigating the potential to expand fixed use or unlicensed use of the band. The 12.2 GHz band is currently allocated on a co-primary basis to Direct Broadcast Satellite (DBS), non-geostationarysatellite orbit, fixed-satellite service (NGSO FSS) systems, and fixed service.

The Report and Order rejected a proposal to authorize two-way high power mobile operations in the 12.2 GHz band, but proposed expanded use of the 12.7-13.25 GHz (12.7 GHz) band for mobile broadband. The 12.7 GHz in the US is allocated on a primary basis for non-Federal use to the Fixed Service, the Fixed Satellite Service (FSS) (Earth-tospace), and the Mobile Service.

The “5G for 12 GHz Coalition”, an advocacy group consisting of 35 public interest groups, trade associations, and companies in the telecommunications sector, has urged the FCC to expand the 12.2 GHz band for terrestrial fixed use [21]

and to develop a pipeline of mid-band spectrum for mobile broadband or other expanded uses in the 12.7 GHz band.

The Coalition is confident that, under the appropriate sharing framework, the 550 megahertz of mid-band spectrum in the 12.7 GHz band can be brought to market for mobile and fixed broadband and other terrestrial uses and can serve as another important tool in helping close the digital divide in communities across the country.

The most immediate opportunity for exclusive use licensing of nextgeneration services involves the 12.7 GHz band. The FCC believes the 12.7 GHz band is ideally suited for mobile broadband uses because it is already allocated for terrestrial mobile service on a primary basis domestically. The band appears to be lightly used, and is currently shared among fixed microwave services, broadcast auxiliary services, cable television relay services and fixed satellite services.

AT&T, Google, and Vodafone Make Strategic Investment in Space-Based Cellular Operator Could 2024 be the breakout year for space-based cellular direct-to-device service? That prospect appears increasingly likely as AST Space Mobile today announced a $155 million strategic investment from AT&T, Google, and existing backer Vodafone.

This substantial investment by established network operators, first reported by Inside Towers, underscores confidence in AST’s technology and the emerging space-based cellular directto-device market. AST said that its BlueWalker 3 satellite currently has the largest-ever commercial communications array in low Earth orbit.

“Each new partnership signifies that market leaders worldwide have tremendous confidence in our vision and ability to ensure that the future of cellular broadband is borderless,” said AST Chairman and CEO Abel [22]

Avellan. AST conducted successful tests with AT&T, Vodafone, Rakuten and Nokia in 2023 demonstrating it could achieve 14 Mbps download speeds in 5 MHz channels directly from space to commercially available smartphones.

For the company’s planned operational satellites, beams are designed to support up to 40 MHz channels that could enable download speeds of up to 120 Mbps.

GHz, and 94.1–95 GHz bands. The order authorizes certain point-to-point links to “endpoints in motion” (i.e., moving antennas) in the 70 GHz and 80 GHz bands for aeronautical and maritime use; provides for smaller, lower-cost antennas to facilitate backhaul service (especially for high-capacity 5G service) in those bands; and adopts changes to the link registration process.

Last March, the FCC issued its Single Network Future NPRM (GN Docket No. 23-65) proposing a new regulatory framework to facilitate innovative collaborations between satellite operators and wireless companies.

Under the proposed framework, satellite operators collaborating with terrestrial service providers would be able to obtain FCC authorization to operate space stations on certain currently licensed, flexible-use spectrum allocated to terrestrial services.

Currently, in the 70 GHz band and 80 GHz band, Fixed, Mobile, and Broadcasting services must not cause harmful interference to, nor claim protection from, Federal Fixed-Satellite Service operations located at 28 military installations. In addition, in the 80 GHz band, and in the 92–94 GHz and 94.1–95 GHz bands (collectively, the 90 GHz band), licensees proposing to register links located near 18 radio astronomy observatories must coordinate their proposed links with those observatories. The 94–94.1 GHz frequencies are allocated for federal use for Earth Exploration Satellite (active), Radiolocation, and Space Research (active) and for non-federal use for Radiolocation. Additionally, the adjacent 86–92 GHz band is allocated for Federal and non-Federal Earth ExplorationSatellite (passive), Space Research (passive), and Radio Astronomy services and is subject to footnote US246 of the spectrum allocation table. In 2003, the FCC established service rules for non-federal use of the 70/80/90 GHz bands through a two-step, non-exclusive licensing regime. Users first obtain a nationwide, non-exclusive license for the entire 12.9 gigahertz of the 70/80/90 GHz bands, and then register individual links in a database administered by third-party database managers. In order for a link to be registered, it must be coordinated successfully with federal operations—typically through the National Telecommunications and Information Administration’s (NTIA’s) online, automated mechanism.

A satellite operator could then serve a wireless provider’s customers should they need connectivity in remote areas, or certain areas where the terrestrial cell signal is weak due to terrain or other factors. The network could also support access to emergency response systems like 911 and Wireless Emergency Alerts when a consumer is out of range of cell towers.

Just as the introduction of traditional cellular service changed the means of communicating with guard services, and enabled quick and inexpensive installation of wireless alarm devices, the new capacities of satellite-direct cellular service may impact alarm communications and signaling operations.

FCC Changes Rules to Modernize and Expand Access to the 70/80/90 GHz Bands At its Jan. 25 meeting, the FCC approved a Report and Order and Further Notice of Proposed Rulemaking that adopts new rules and updates preexisting rules for the 71-76 GHz, 81–86 GHz, 92–94

The FCC also seeks comment on the potential inclusion of Fixed Satellite Service earth stations in the lightSpring 2024 | TMA Dispatch

licensing regime for the 70 GHz and 80 GHz bands. (WT Docket No. 20-133) Alarm system manufacturers will want to determine whether the expanded rules for these bands create any opportunities or obligations for the alarm industry.

For instance, if wireless carriers start using these bands (which offer tremendous bandwidth but very short propagation) for backhaul, would it impact the ultimate reliable transmission of alarm messages, data and video?

The AICC monitors issues at the federal level that impact the ability of the alarm industry to use telecommunications technology in providing protection services to the public. With the support of legal counsel and a lobbyist, the AICC interfaces and coordinates with the FCC, other regulatory agencies, and members of Congress.

Join AICC Now! Next Meeting: June 6, 2024 Louisville, KY (In conjunction with 2024 ESX.) For more information, contact TMA CEO Celia T. Besore at cbesore@tma.us or (703) 660-4913..

TMA Dispatch | Spring 2024

Research column continued from page 15

services. Inflation continues to temper consumer spending while DIY products competed with security systems for consumers’ wallets.

Security Dealer Perspectives quantifies shifting demand for smart home devices during the initial sale and as an aftermarket upgrade. It highlights dealer perspectives on how artificial intelligence (AI) and the Matter standard will impact their businesses. Like Matter, AI stands to disrupt the security and smart home market over time.

The research reveals dealer familiarity with the Matter standard has increased to 24% in 2023, up from 16% in 2022, but the overall rate is still low, with the standard officially launched in December 2019. Security companies need more awareness of this initiative given the implications of the standard for the future of the industry. Matter has received widespread support from technology and security giants, including ADT, Amazon, Google, and Apple, along with 600+ other member companies, and device types supporting Matter now include smart lights, HVAC controls, smart shades, security sensors, door locks, smart TVs, smart bridges, smart appliances, smoke and CO detectors, and robotic vacuums, among others.

Matter’s implications are a double-edged sword for security service providers. By lowering the barriers for smart home device interoperability, Matter stands to reduce installation time and costs of creating and upgrading smart homes.

Greater interoperability between products benefits all adopters but can also attract new entrants that will compete with established security vendors. It also lowers the barriers to offering a smart security solution, thus encouraging even more competition from DIY players.

Ultimately, the greatest impact from Matter will be to make installation easier for new and already owned customer

devices. In the end, this will help expand the market.

Integration of AI solutions are also impacting the security market. Core technologies like facial recognition and video verification are leveraging AI to help reduce false alarms. This is the top benefit dealers report from AI today, but they also have concerns about these technologies:

 Just 15% of dealers highlight AI in their customer messaging today

 36% of dealers are concerned AI will confuse or scare customers Generative AI tools are forging a new expectation of how consumers interact with, and what they can expect from, smart home devices and systems. In September 2023, Amazon showed off a generative AI-infused version of Alexa that moves the assistant several rungs up on the evolutionary ladder, greatly improving its knowledge base and conversational style. More intuitive assistants will smooth the friction users encounter in having to specify which smart home device an app or assistant should control in a complex installation. It also stands to raise the perceived benefits of creating a smart home.

The landscape for security solutions continues to change and shift. Companies need to recognize and appreciate the new value provided to the customer, and the impact operationally to add new technologies into security solutions.

Parks Associates is hosting a special Dealer Day at the 2024 CONNECTIONS Conference on Wednesday, May 8 in Dallas. For more information, visit: https:// www.parksassociates.com/event/connections/connections-dealer-day Parks Associates is a market research and consulting company. For more information on our research in the security and smart home market visit www.parksassociates.com.

[23]

GSOC Redundancy, continued from page 16

Save The Date!

2024 TMA Annual Meeting October 5-9th

The Westin Beach Resort & Spa, At Frenchman’s Reef St. Thomas, U.S. Virgin Islands [24]

and instead have a location in which they would move the entire operation.

Either way, this needs to be tested on an annual basis at a minimum. If your backup locations are unmanned, then on a regular cadence someone needs to visit the site and make sure the computer are working, and the center is ready when it is needed. I recommend doing so monthly.

be shown to local officials to allow them access to closed areas to get to work.

Set up hotel plans for your staff to have accommodations if they can’t get home, have to work long hours, or have to work far from home. Consider travel arrangements, such as a plan to pick up workers if needed. Encourage your staff to have plans in place to communicate to their families during these events as well.

But operations is more than just having another working location to move your GSOC to. Randy Rickert, Manager, Global Security Operations at Thrivent says, “When thinking about redundancy in the GSOC we often think in terms of our physical location and the power and data connections we have into the GSOC. Do we ever think about the employees that staff the GSOC and if they are affected by disasters as well?”

On face value, you might consider allowing the ability for your GSOC staff to work from home as a solution to this. “First is making sure the employees are not affected by the same disaster,” says Randy. “While our organization maintains generators to keep our buildings and core systems functional, staff may not even have a generator at their home. Second roadblock is the quality and speed of the internet connection employees have at their home.”

The people that staff your GSOC are a critical part of how you maintain your operations. Will they be able to arrive to work in a major disaster? Aside from roads being blocked or unusable, they might be closed by local or state officials.

If they have to report to a new working location, that may be an unreasonable commute for them, and make it difficult to come into the office. Is your GSOC built for your staff to have to work long shifts for multiple days in a row?

Work with your local and state agencies to get business reentry cards that can

While this is in no way meant to be a guide on how to have full GSOC redundancy, I hope that this will help you consider the two most important things: Systems and Operations. Once you start drilling down into your operational needs, you can begin to put solutions in place. They do not have to be massive changes, even simple planning and preparation can go a long way to building redundancy, leading you to a more resilient GSOC. Spring 2024 | TMA Dispatch

MEMBER NEWS>> MEMBER NEWS Peak Alarm has had a lot to celebrate lately!

The company celebrated its 55th anniversary and was named SDM magazine’s 2023 Dealer of the Year.

Look for more in the next issue of the TMA Dispatch.

Rapid Response Monitoring Services has earned the Underwriters Laboratories UL-CAVS listing, becoming the first third party monitoring center to both adopt the standard and receive the UL listing.

CPI Security had a spectacular evening celebrating its employees who have worked for the company for 10, 20, and 30 years! The company expressed its gratitude to all for their commitment to CPI Security and the communities it serves.

Urban Ahlin, Swedish Ambassador to the United States toured the AXIS Communications Experience Center in Washington D.C. This was Ambassador Ahlin’s second Axis AEC visit, having participated in the grand opening of its new Toronto AEC two years ago. Shout out to the company’s Mid Atlantic team for hosting the visit: Dennis Harmsen, Chris Rhoades, Aaron Kahn, and David McCarthy.

Everon, formerly ADT Commercial, announced the purchase of Newtech Systems of Ashland, Ky. The transaction marks the first M&A activity for Everon since its establishment as a standalone.

TMA Dispatch | Spring 2024

The company went on to acquire Portland Safe; Apex Integrated Security Solutions, Inc.; Customized Service Concepts; Riverside Integrated Systems; and DIGIOP.

Finance Committee. Barnes succeeds Kevin Stone, who assumes the role of Chairman Elect from 2023-2024.

Mario J. Doyle, CPP, founder, president, and CEO, Doyle Security Services, has been elected to serve as Executive Chairman of the National Security Alliance (NSA).

Alram Detection Systems marked its 55th anniversary and honored its founder Bob Bonifas for his service.

Washington Alarm was recognized by the Puget Sound Business Journal as a 2024 Honoree of the Family Business Award. Now in its third generation of leadership under Shannon Woodman, the company is celebrating 80 years in business.

The New DICE has been awarded U.S. Patent No. 1,863,534 for its Cybersecure Automated Network Management Tool.

This technology automates, streamlines, and manages on-site devices, delivering unparalleled security and ease-of-use for the security industry. The patent was issued on January 2, 2024.

Milesight and 3dEYE announced their strategic collaboration to deliver enhanced cloud video solutions to their mutual security and monitoring industry customers.

Elite Interactive Solutions (EIS) announced its final 2023 year-end crime prevention results have shattered the company’s previous high-water marks.

Elite’s remote guarding services achieved more than double the voice-down command center interventions since 2021 and teaming with law enforcement on 80% more arrests as compared to 2022.

PEOPLE IN THE NEWS Michael Barnes, president of Barnes Associates Inc., was elected as Treasurer and will serve as Chairman of the ESA

Pamela Coppola-Columbia, president, Statewide Security, presented Kenneth Gould with the New York Fire Alarm Association (NYFAA) with its Distinguished Person of the Year Award.

The Security Industry Association (SIA) has named John E. Mack, III its 2024 recipient of the SIA Chair’s Award, an award presented annually and selected by SIA’s Board of Directors chair recognizing SIA members’ diligent efforts in furthering the association’s mission and commitment to its future.

SIA will present Mack with the award during ISC West.

Mitchell Silberberg & Knupp Partner Nimish Patel was appointed to the White House Advisory Committee for Trade Policy and Negotiations by President Joe Biden.

Tim Creenan, founder and Vice President of Amherst Alarm and a long-time leader in the field of electronic security, has been elected chairman of the Security Industry Alarm Coalition (SIAC).

[25]

DMP welcomed several new employees.

These include:

•

Ed Keiser as the regional sales manager for X1 East.

•

Reid Larkin as the regional sales manager for Ohio.

•

Warren Hill to DMP as the executive director of product management.

•

Josh Simon as the regional sales manager for Los Angeles.

•

Justin Osborne as new Regional Sales Manager.

and communities in crisis in the United States.

ADT volunteers participated in Kickoff to Rebuild, an annual event led by non-profit Rebuilding Together to provide home repairs for six families and community improvements in a Las Vegas-area neighborhood.

Telguard announced the appointment of Nathan Wilkinson, a new representative to serve the Canadian market. This strategic move marks an important step in Telguard’s commitment to delivering cutting-edge security solutions to clients across Canada.

New products...

PRODUCT NEWS Immix is pleased to introduce Site-Link, a new solution that serves as an ‘easy button’ for integrators and monitoring centers to instantly connect the technology at any site to Immix. SiteLink simplifies and expedites the set-up process to begin providing monitoring services and generating RMR quickly without the need for IT assistance.

DMP announced the release of a 24V standalone fire panel. The XF6 is an addressable and wireless fire control panel, equipped with network and optional cellular communications. With a commercial UL fire-rated wireless offering, the XF6 Series can support up to 500 wireless devices.

MEMBERS GIVING BACK AXIS Communications and Genetec helped to support representatives from each organization when they summited California’s Mount Whitney on August 23, 2023. In support of the climb, Axis and Genetec each donated $2,500 to Mission 500, a nonprofit organization that works closely with the security industry to serve the needs of children [26]

Got News?

New hires...

CPI Security supported its local police department at the 14th annual Charlotte Mecklenburg Police Foundation Luncheon. Thank you to the keynote speaker Gary Sinise for his support of the foundation and our officers. And a special thank you to the first responders who sacrifice their lives every day for our safety.

Awards...

CSR...

Rapid Response Monitoring Services’ Syracuse team raised $5,000 for the Upstate Galisano Children’s Hospital

INDUSTRY NEWS The new 738 area code becomes effective on November 1, 2024. Mandatory 1+10-digit dialing is already required in the 213 and 323 area codes and will be required in the new 738 area code as well.

Send your news and photos to communications@tma.us.

Spring 2024 | TMA Dispatch

CERTIFIED>>

FirstNet Certified Companies TMA is pleased to introduce and recognize the following companies who have become FirstNet certified as of April 5, 2024.  ADT, LLC, Boca Raton, FL  Advance Alarms Inc., Broken Arrow, OK  AFA Protective Systems, Inc., Syosset, NY  Affiliated Monitoring, Union, NJ  Alarm Systems (DC Electronics Two Inc dba IE Alarm Systems), Riverside, CA  Allstate Security Industries, Inc., Amarillo, TX  Arco Security Central Station Corp., Miami, FL

 Kansas City CCTV, LLC DBA Kansas City CCTV & Security, Kansas City, MO  Kings III of America, Coppell, TX  Midwest Alarm Company, Inc., Sioux Falls, SD  NAPCO Security Systems, Inc., Amityville, NY  National Monitoring Center (NMC), Lake Forest, CA  Nationwide Security Corporation, Branford, CT

IQ Certified Companies TMA is pleased to introduce and recognize the following companies who have become IQ certified as of April 5, 2024.

 Per Mar Security Services, Davenport, IA

Advance Alarms, Inc., Broken Arrow, OK

 Bay Alarm Systems, Concord, CA

 Pye-Barker Fire & Safety, LLC, Doral, FL

Advanced Alarm, Inc., Tonawanda, NY

 CenterPoint Technologies, LLC, Brentwood, MD

 Rapid Response Monitoring, Syracuse, NY

Affiliated Monitoring Inc., Union, NJ

 COPS Monitoring, Williamstown, NJ

 Safe Tech USA, Ltd., Melville, NY

 Criticom Monitoring Services, Longwood, FL

 SCN Security Communication Network, Inc., Corona, CA

Allstate Security Industries, Inc., Amarillo, TX

 DGA Security Systems, Inc., New York, NY

 Securitas Technology, Plymouth, MN

 AvantGuard Monitoring Centers, LLC Ogden, UT

 Dispatch Center Ltd., San Antonio, TX  DMP, Springfield, MO  Doyle Security Systems Inc., Rochester, NY  Electronix Systems Central Station Alarms, Inc., Huntington Station, NY  Emergency 24, Des Plaines, IL  Engineered Protection Systems, Inc. Grand Rapids, MI  Federal Response Center, Inc., Springfield, MO

 Security Equipment, Inc., Omaha, NE

COPS Monitoring, Williamstown, NJ

 Sentinel Alarm Company, Stowe, VT

Genesis Security Services, Carolina, PR

 Southwest Dispatch Center, Richardson, TX  Tech Electronics, Inc., St. Louis, MO  The Fireline Corporation, Baltimore, MD  Triple S Alarm Co., Little Rock, AR  United Security Communications, Inc., Lothian MD  Vector Security, Inc., Warrendale, PA  Vivint Smart Home, Provo, UT

 First Alarm, Aptos, CA

 Washington Alarm, Inc., Seattle, WA

 Force Security Solutions, LLC, Manassas, VA

 Wayne Alarm Systems, Inc., Lynn, MA

 Interface Security Systems, Earth City, MO  Intruder Alert Systems of San Antonio, San Antonio, TX

TMA Dispatch | Spring 2024

Amherst Alarm, Inc., Amherst, NY

 WH International Response Center, Rockford, MN

Guardian Protection Warrendale, PA National Monitoring Center, Lake Forest, CA Rapid Response Monitoring Services, Inc., Syracuse, NY Securityhunter, Inc., Baltimore, MD Solid Security Services, Inc. Buford, GA SSC Services Inc. dba Cen-Signal, Columbus, GA Statewide Monitoring Corporation, Staten Island, NY Wayne Alarm Systems, Inc., Lynn, MA

[27]

Join us in welcoming our new and returning members to the TMA community! To view a complete list, go to https://tma.us/membership/new-members/.

GSOC Monitoring

Listed Monitoring

Huntington Bancshares Incorporated Columbus, OH Huntington.com

Elite Interactive Solutions Los Angeles, CA (877) 435-4832 eliteisi.com

Huntington Bancshares Incorporated is a $189 billion asset regional bank holding company headquartered in Columbus, Ohio. Founded in 1866, The Huntington National Bank and its affiliates provide consumers, small and middle-market businesses, corporations, municipalities, and other organizations with a comprehensive suite of banking, payments, wealth management, and risk management products and services. Huntington operates more than 1,000 branches in 11 states, with certain businesses operating in extended geographies.

Huntington is a full-service banking provider primarily operating across an eleven-state banking franchise of Ohio, Colorado, Florida, Illinois, Indiana, Kentucky, Michigan, Minnesota, Pennsylvania, West Virginia, and Wisconsin. Our “Welcome” philosophy centers around deep relationshipbuilding capabilities to best meet each customer’s specific needs. We serve our customers through a banking network of over 1,000 full-service branches, including 11 Private Client Group offices, and over 1,600 ATM locations.

Huntington has a long history of looking out for our communities. We are committed to giving back by focusing on racial and social equity, small business, home and consumer lending, and community development lending and investing.

[28]

Elite Interactive Solutions was founded in 2007 by current CEO Aria Kozak, who is often referred to as “The Father of Remote Guarding.” Elite is a real-time crime prevention provider incorporating leading-edge technologies including custom-calibrated video analytics & artificial intelligence, highly skilled Security Operations Command Center (SOCC) agents, and trusted law enforcement partnerships. Services span system design, installation, monitoring and maintenance for myriad vertical markets including commercial, multifamily housing, auto dealerships, shopping centers and campuses. With its primary offices and state-of-the-art, UL-Listed SOCC located in downtown Los Angeles, the company currently employs more than 70 people and provides premium service to thousands of clients nationwide in more than a dozen states. Elite deep ties to the first responder community are evidenced by

its endorsement by the prestigious FBILEEDA organization and institution of a Law Enforcement Advisory Board (LEAB) within the company comprised of former high-ranking law enforcement professionals.

Everon Irving, TX (877) 357-1808 everon.com Everon, also known as ADT Commercial, is a leading national integrator and premier service provider of commercial security, fire and life safety. We support more than 300,000 customer locations, backed by our national strength, and over 5,000 employees, including 2,300 technicians, across more than 100 branches. Our company draws on an outstanding legacy of service excellence that is strengthened by our people’s decades of industry expertise to emerge as an innovator and service excellence champion, protecting commercial property, people, and assets. Corporate offices are based in Boca Raton, Florida with our Innovation & Operations HQ in Dallas, Texas. Everon – Powered by Experience. Driven by Excellence.™

Benefits. Benefits. Benefits.

Make the most of your TMA membership in 2024.

Learn how at www.tma.us/member-resources Spring 2024 | TMA Dispatch

MasterVision Technologies Tampa, FL (813) 704-0832 mastervisiontech.com Technology is a rapidly evolving and increasingly complex part of our daily lives, whether you are looking for expert advice on technology for your business, home or auto. MasterVision Technologies has the resources, expertise and customer service that you demand.

Who is MasterVision Technologies?

Residential & Commercial We provide quality professional services to Residential & Commercial clients anywhere in the US. 24/7 Service Your IT doesn’t take a break and neither do we! We have service available to you 24 hours a day 7 days a week.

Licensed and Insured Every job is covered under our GL Insurance. Rest assured that if an accident happens we are covered for the repairs.

Affordable Solutions We provide quality professional services to Residential & Commercial clients anywhere in the US. Our goal is to provide technology related field service and installations at an affordable price and with personal service.

Non-Listed Monitoring Maximum Security Video Monitoring Moncton, NB (888) 383-3260 admin@msvmonitoring.com msvmonitoring.com Maximum Security Video Monitoring stands as a source of pride within the Canadian landscape, boasting a bilingual monitoring station that exemplifies excellence. Our central hub, nestled in the vibrant city of Moncton, New Brunswick, serves as the heartbeat of our operations. Every member of our dedicated team shares an unwavering TMA Dispatch | Spring 2024

commitment to delivering the finest service achievable, guided by unwavering adherence to ULC compliance and industry best practices. Our journey commenced just two short years ago, initially specializing in AI video monitoring. Over time, our expertise, experience, and dedicated staff have witnessed exponential growth, driven by the tangible impact we’ve had in safeguarding valuable assets. Facilitating round-the-clock, uninterrupted monitoring services.

International Monitoring CMS Info Systems Mumbai, Maharashtra, India cms.com CMS Info Systems is a leading business service company providing logistics and technology solutions to banks, financial institutions, organized retail, and e-commerce companies in India. We are committed to enable financial inclusion by providing access to formal banking services and driving seamless physical payments in India ensures uninterrupted service delivery to Indian consumers in 97% of districts in India.

CMS plays an essential role in connecting banks, businesses, retail merchants, and consumers by enabling commerce in a convenient and secured environment.

Our services and solutions are designed to power India’s growth story without interruptions. Our extensive pan-India network guarantees uninterrupted business operations and reinforces our commitment towards serving Indian consumers. With our cost-effective cash logistics services and comprehensive Brown Label ATM network, we facilitate seamless access to money and ensure secure transactions.

Securens Systems Pvt. Ltd. Navi Mumbai, Maharashtra, India +91-022-61799-505 securens.in Securens is an Enterprise IoT company providing SaaS-based E-Surveillance products and services, including business intelligence and analytics.

Securens masters in Protecting Assets and Information. It believes that from securing the network to safeguarding assets, corporates must protect themselves against both, external and internal threats.

New Year New Goals New Opps New is Good

Looking to hire or be hired?

Check out TMA’s on-line Job Board. Members can post open positions and search for free!

Visit https://tma.us/job-board/

[29]

PROGRAMS>>

Congratulate TMA’s 2024 Five Diamond Designees The monitoring centers listed below are designated TMA Five Diamond through April 2025. This designation marks a commitment to the highest industry standards. Visit TMA.us for the most up-to-date listing of certificants.

Audeamus DBA Sebastian CorpKerman, CA www.audeamus.net Full Service Monitoring Designated since 1/2024

Affiliated Monitoring Houston, TX www.affiliated.com Wholesale Monitoring Designated since 05/2022

Allstate Security Industries, Inc. Amarillo, TX www.allstatesecurity.com Wholesale Monitoring Designated since 08/2023

a.p.i. Alarm Inc. Denver, CO www.apialarm.com Full Service Monitoring Designated since 01/2023

Alarm Detection Systems, Inc. Aurora, IL www.adsalarm.com Full Service Monitoring Designated since 08/2003

American Alarm and Communications, Inc. Arlington, MA www.americanalarm.com Full-Service Monitoring Designated since 04/2004

a.p.i. Alarm Inc. Toronto, ON www.apialarm.com Full Service Monitoring Designated since 01/2023

Alarm Detection Systems, Inc. (formerly Safe Systems) Louisville, CO www.adsalarm.com Full Service Monitoring Designated since 08/2004

American Burglary & Fire Fenton, MI www.abfsecurity.com Full Service Monitoring Designated since 11/2005 Returning in 2023!

Alarmco, Inc. Las Vegas, NV www.alarmco.com Full Service Monitoring Designated since 06/2006

American Electric Power Columbus, OH www.aep.com GSOC Monitoring Designated since 11/2020

Alarme Sentinelle/Sentinel Alarm Montreal, QC www.sentinelalarm.com Full-Service Monitoring – Canada Designated since 12/2010

Amherst Alarm Inc. Amherst, NY www.amherstalarm.com Full Service Monitoring Designated since 03/2004

Alert 360 Tulsa, OK www.alert360.com Full Service Monitoring Designated since 08/2018

AvantGuard Monitoring Centers Cedar City, UT www.agmonitoring.com Wholesale Monitoring Designated since 05/2023 New in 2023!

Acadian Monitoring Services, LLC Lafayette, LA www.acadianmonitoringservices.com Wholesale Monitoring Designated since 01/2005 ADT by Telus Calgary AB www.telus.com Full-service and Wholesale Designated since 12/2020 ADT by Telus Saint Leonard QC www.telus.com Full Service and Wholesale MonitoringDesignated since 12/2023 New in 2023!

ADT Commercial LLC (formerly Protection One) Irving, TX www.adt.com Full Service Monitoring Designated since 10/2014 Affiliated Monitoring Union, NJ www.affiliated.com Wholesale Monitoring Designated since 09/2005 [30]

Allied Universal Technology Services Richardson, TX www.aus.com Full Service Monitoring Designated since 07/2013 Allied Universal Technology Services Wyoming, MI www.aus.com Full Service Monitoring Designated since 06/2021

AvantGuard Monitoring Centers Ogden, UT www.agmonitoring.com Wholesale Monitoring Designated since 01/2007 AvantGuard Monitoring Centers Rexburg, ID www.agmonitoring.com Wholesale Monitoring Designated since 08/2016 Spring 2024 | TMA Dispatch

Barcom Security, Inc. Swansea, IL www.barcomsecurity.com Full-Service Monitoring Designated since 11/2007 Bay Alarm Company Concord, CA www.bayalarm.com Full Service Monitoring Designated since 01/2006 Bell Canada Toronto, ON www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2015 Bell Canada Winnipeg, MB www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2020 Blackline Safety Calgary, AB www.blacklinesafety.com Full Service Monitoring - Canada Designated since 04/2018 Blue Ridge Monitoring (BRM) Anderson, SC www.blueridgemonitoring.com Wholesale Monitoring Designated since 07/2018 Brightspeed Security Systems (formerly CenturyLink Security) Monroe, LA www.brightspeedsecurity.biz Full Service Monitoring Designated since 02/2005 Brinks Home™ (formerly Monitronics International) Farmers Branch, TX www.brinkshome.com Wholesale Monitoring Designated since 02/2005 Centra-Larm Monitoring Inc. Manchester, NH www.centra-larm.com Wholesale Monitoring Designated since 06/2009

TMA Dispatch | Spring 2024

Central Monitoring and Dispatch, Inc. Pittsburgh, PA www.cmdispatch.com Full Service Monitoring Designated since 02/2022

Damar Security Systems Sarnia, ON https://damarsecuritysystems.com/ Full Service Monitoring - Canada Designated since 11/2012

Central Security Systems, Inc. Fishers, IN www.central-security.com Full Service Monitoring Designated since 08/2013 Returning in 2023!

DGA Security Systems, Inc. New York, NY www.DGA.com Full Service Monitoring Designated since 02/2005

Clearview Securities, Inc. Knoxville, TN www.clearviewtn.com Full Service Monitoring Designated since 05/2023 New in 2023!

Comporium SMA Solutions Inc. Rock Hill, SC www.comporiumsma.com Full Service Monitoring Designated since 04/2012

Dynamark Monitoring, Inc. Hagerstown, MD www.dynamarkmonitoring.com Wholesale Monitoring Designated since 02/2012 ECAM Secure Long Beach, CA www.ecamsecure.com Full Service Monitoring Designated since 06/2010 Returning in 2023!

Cooperative Response Center, Inc. (CRC) Austin, MN www.crc.coop Wholesale Monitoring Designated since 03/2011

Electronix Systems Central Station Alarms, Inc. Huntington Station, NY www.electronixsystems.com Full Service Monitoring Designated since 06/2005

COPS Monitoring Boca Raton, FL www.copsmonitoring.com Wholesale Monitoring Designated since 04/2014

Ellijay Telephone Company Ellijay, GA www.etcbusiness.com Full Service Monitoring Designated since 04/2015

COPS Monitoring Lewisville, TX www.copsmonitoring.com Wholesale Monitoring Designated since 06/2014

Engineered Protection Systems, Inc. (EPS Security) Grand Rapids, MI www.epssecurity.com Full Service Monitoring Designated since 06/2004

COPS MonitoringWilliamstown, NJ www.copsmonitoring.com Wholesale Monitoring Designated since 05/2014 CPI Security Systems Charlotte, NC www.cpisecurity.com Full Service Monitoring Designated since 08/2009

ESC Central Birmingham, AL www.esccentral.com Wholesale Monitoring Designated since 12/2023 New in 2023!

Federal Response Center Springfield, MO www.federalprotection.com Wholesale Monitoring Designated since 01/2006 [31]

Fire Monitoring of Canada, Inc. St. Catharines, ON www.fire-monitoring.com Full Service Monitoring - Canada Designated since 05/2009

iWatch Communications Beaverton, OR www.iwatchcomm.com Full Service Monitoring Designated since 01/2008

Nationwide Central Station Monitoring Corp.

Freeport, NY www.nationwidedigital.com Full Service Monitoring Designated since 04/2007

Guardian Protection Services Inc. Butler, PA www.guardianprotection.com Full-Service Monitoring Designated since 06/2020

Kastle Systems Falls Church, VA www.kastle.com Full-Service Monitoring Designated since 06/2014

NextEra Energy, Inc. Juno Beach, FL www.nexteraenergy.com GSOC Monitoring Designated since 12/2022

Guardian Protection Services Inc. Warrendale, PA www.guardianprotection.com Full-Service Monitoring Designated since 09/2006

Kroger Central Alarm Control Portland, OR www.kroger.com GSOC New in 2023!

Northern911 Sudbury, ON www.northern911.com Full-Service Monitoring – Canada Designated since 05/2014

Gillmore Security Systems Inc. Cleveland, OH www.gillmoresecurity.com Full Service Monitoring Designated since 01/2009

Life Alert Emergency Response, Inc. Encino, CA www.lifealert.com Full-Service Monitoring Designated since 11/2014

Operational Intelligence Center Indianapolis, IN Full Service Monitoring Designated since 01/2020

GM Security Technologies San Juan, PR www.gmsectec.com Wholesale Monitoring Designated since 10/2011 Holmes Security Systems Fayetteville, NC www.holmeselectricsecurity.com Full Service Monitoring Designated since 12/2017 Huronia Alarm & Fire Security, Inc. Midland, ON www.huroniaalarms.com Full Service Monitoring - Canada Designated since 06/2013 Interface Systems Earth City, MO www.interfacesystems.com Full Service Monitoring Designated since 08/2004 Interface Systems Plano, TX www.interfacesystems.com Full Service Monitoring Designated since 11/2012

[32]

Life Safety Monitoring, LLC Munhall, PA www.mylifesafetymonitoring.com Wholesale Monitoring Designated since 01/2018 Metrodial Corporation, Inc. Hicksville, NY www.metrodial.com Full Service Monitoring Designated since 11/2004 Mutual Security Services New York, NY www.mutualstatland.com Full-Service Monitoring New York, NY Designated since 04/2007 National Monitoring Center Irving, TX www.nmccentral.com Wholesale Monitoring Designated since 06/2016 National Monitoring Center Lake Forest, CA www.nmccentral.com Wholesale Monitoring Designated since 06/2016

Paladian Victoria, BC Full Service and Wholesale Monitoring Designated since 6/2016 Peak Alarm Company, Inc. Salt Lake City, UT www.peakalarm.com Full-Service Monitoring Designated since 02/2006 Per Mar Security Services Davenport, IA www.permarsecurity.com Full Service Monitoring Designated since 06/2005 Quick Response Cleveland, OH www.quickresponse.net Wholesale Monitoring Designated since 10/2005 Retail Business Services (MD) (formerly Ahold USA) Columbia, MD www.aholddelhaize.com Proprietary Monitoring Designated since 02/2012

Spring 2024 | TMA Dispatch

SecurTek Monitoring Solutions, Inc. Winnipeg, MB www.securtek.com Full-Service Monitoring – Canada Designated since 05/2022

Security Equipment, Inc. (SEI) Omaha, NE www.sei-security.com Full Service Monitoring Designated since 07/2004

The Watchlight Corporation El Cajon, CA www.watchlight.com Full Service Monitoring Designated since 03/2014

SecurTek Monitoring Solutions, Inc. Yorkton, SK www.securtek.com Full-Service Monitoring – Canada Designated since 05/2010

Siemens Industry, Inc. Irving, TX www.siemens.com Full Service Monitoring Designated since 03/2004

Titan Protection Overland Park, KS www.tpcsecurity.com Full Service & Wholesale Monitoring Designated since 10/2022

Sonitrol Great LakesGrand Blanc, MI www.sonitrolverified.com Full Service Monitoring Designated since 02/2022

U.S. Monitoring, Inc. Oklahoma City, OK www.usm-ok.com Wholesale Monitoring Designated since 08/2018

Statewide Central Station Tampa, FL www.statewidecs.com Wholesale Monitoring Designated since 5/2023 New in 2023!

United Central Control San Antonio, TX www.teamucc.com Wholesale Monitoring Designated since 08/2004

Securitas Electronic Security, Inc. Honolulu, HI www.securitases.com Full Service Monitoring Designated since 12/2003 Securitas Electronic Security, Inc. (formerly known as FE Moran Security Solutions, LLC) Champaign, IL www.securitases.com Full Service Monitoring Designated since 12/2006 Securitas Electronic Security, Inc. Charlotte, NC www.securitases.com Full Service Monitoring Designated since 03/2022 Securitas Electronic Security, Inc. (formerly known as Supreme Security Systems, Inc.) Union, NJ www.securitases.com Full Service Monitoring Designated since 12/2004 Returning in 2023!

Securitas Electronic Security, Inc. Uniontown, OH www.securitases.com Full Service Monitoring Designated since 11/2003 Security Alarm Corporation Port Charlotte, FL www.securityalarmcorp.com Full Service Monitoring Designated since 06/2012

TMA Dispatch | Spring 2024

Superior Central Station, Inc. McAllen, TX www.superiorcentral.com Full Service Monitoring Designated since 06/2007 Tech Systems Inc. Buford, GA www.techsystemsinc.com Wholesale Monitoring Designated since 12/2019 Telsco Security Systems Edmonton, AB www.telsco.com Full Service Monitoring - CA Designated since 02/2016 The Church of Jesus Christ of Latter-day Saints Salt Lake City http://churchofjesuschrist.org GSOC Monitoring Designated since 05/2012 The Las Colinas Association Irving, TX www.lascolinas.org GSOC Monitoring Designated since 11/2021

Universal Atlantic Systems (UAS) Paoli, PA www.uas.com Full Service Monitoring Designated since 04/2004 Valley Security and Alarm Fresno, CA www.valleysecurityandalarm.com Full Service Monitoring Designated since 10/2017 Vancouver Fire & Security Richmond, BC www.radiussecurity.ca Wholesale Monitoring - Canada Designated since 07/2012 Vector (East) Plymouth Meeting, PA www.vectorsecurity.com Full Service Monitoring Designated since 08/2003 Vector (West) Warrendale, PA www.vectorsecurity.com Full Service Monitoring Designated since 08/2003

[33]

Not Five Diamond certified, yet?

Contact Karen Monroe at kmonroe@tma.us to learn more.

Vigilante Security, Inc. Troy, MI www.vigilantesecurity.com Full Service Monitoring Designated since 05/2016 Vivint Inc. - MN Eagan, MN www.vivint.com Full Service Monitoring Designated since 03/2014 Vivint Inc. - UT Provo, UT www.vivint.com Full Service Monitoring Designated since 03/2014

Vyanet Operating Group, Inc. Bend, OR www.vyanet.com Full Service Monitoring Designated since 12/2014 Wayne Alarm Systems, Inc. Lynn, MA www.waynealarm.com Full Service Monitoring Designated since 11/2003 Wegmans Food Markets, Inc. Rochester, NY www.wegmans.com GSOC Monitoring Designated since 04/2008 WH International Response Center Rockford, MN www.whirc.com Wholesale Monitoring Designated since 12/2004

TMA DISPATCH, SPRING 2024 ADVERTISERS INDEX  Altronix, page 5  CIA, page 34  DICE, page 8  NAPCO, page 41  PureTech Systems, page 2 Email communications@ tma.us for information on TMA advertising. Options are available for e ver y budget.

Ask about some of our ne w offerings such as custom emails and social media postings.

Sponsorships are available for our 2024 e vents.

Contact Keely Anderson at kanderson@tma.us.

Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services.

Please contact Alice Cornett Giacalone for a complimentary review of your current program and quotes.

As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry.

Coverage options include: • General Liability/Errors & Omissions • Employment Practices Liability • Fiduciary Liability • Cyber Liability • Directors & Officers Liability • Auto Liability & Physical Damage • Risk Management

• Umbrella/Excess Liability • Property/Inland Marine • Workers’ Compensation • Surety Bonds • Crime • Employee Benefits Liability • Consultation

Central Insurance Agency, Inc. (Davenport Office) 2942 N Harrison Street, Davenport, IA 52803 Phone: 800-917-ALICE (2542) / E-Fax: 908-842-0313 / Email: aliceg@ciainsures.com

[34]

Spring 2024 | TMA Dispatch

GRADUATES>>

Monitoring Center Operator Level 1 Training Graduates Name

Company

Megan Adams Daniel Agboola Jose Aguilar Aislinn Wolfe

Security Central Interface Systems Superior Central Station Inc. American Alarm & Communications, Inc. Marcus Allen The Aerospace Corporation Adelina Alvarado Superior Central Station Inc. Nathan Amaya Operational Intelligence Center Jerius Andrawos National Monitoring Center Angel Anguiano Pro-Vigil, Inc. Leigh Arnott Security Central Rebecca Ash WH International Melissa Atwell Security Central Carla Austin Interface Security Systems Rebecca Austin Tech Systems Inc Syniece Avery Interface Systems Taylor Bargas Federal Response Center Sara Barrera Pro-Vigil, Inc. Sam Basore Security Central Ed Becerra Peak Alarm Company Desiree Belanger Security Central India Bennett Security central Taneika Benson Bay Alarm Domingo Bernal Pro-Vigil, Inc. Valerie Bjorn ADT By Telus (CA) Penny Blackburn Security Central Liyah Booker Securitas Electronic Security Daniel Bouchard Centralarm Shammara Bowens Brinks Home Security Lindsey Bowling Life Safety Monitoring, LLC Johnetta Bradley Alarm Monitoring Services, Inc. Alondra Briseno Interface Systems Chance Brooks Security Central Cureta Brooks SimpliSafe Inc. Caryma Brown National Monitoring Center Doniqua Brown Alert 360 Idrissen Brown Pro-Vigil, Inc. Janasis Brown Security Central Jessica Brown Interface Security Systems Lakesha Brown Brinks Home Security Tomika Brown Security Central Joline Brutus Operational Intelligence Center Sariah Bryan Vivint, Inc. Ian Bryenton ETC Communications Nicholas Bulger Pro-Vigil, Inc. Misty Butler ESC Central Melissa Byrd Security Central Heather Caldwell Pro-Vigil, Inc.

TMA Dispatch | Spring 2024

Date

Name

12/30/2023 11/19/2023 1/22/2024

Cortni Calhoun Pro-Vigil, Inc. 12/29/2023 Sydney Campbell Security Central 12/14/2023 Jessica Canada-Rapach SimpliSafe Inc. 11/10/2023 Angel Carlock Pro-Vigil, Inc. 12/31/2023 Cypress Carpenter Security Central 11/2/2023 Cody Carrington Vivint, Inc. 11/8/2023 Jason Cashmore Damar Security Services/ Security Response Center 1/11/2024 Arturo Castro Interface Systems 11/1/2023 Stefanie Castro United Central Control 12/6/2023 Catherine Causby Security Central 12/4/2023 Tammy Ceesay Northwest Alarm Monitoring 11/10/2023 Ross Chapa National Monitoring Center 1/18/2024 Danielle Charles Vivint, Inc. 11/4/2023 Jagpreet Cheema ADT By Telus (CA) 11/25/2023 William Chenard ADT By Telus (CA) 11/7/2023 Edward Clayton Per Mar Security Services 11/6/2023 Regina Cobb Security Central 12/19/2023 Corey Cochran Dependable Security Systems 11/21/2023 Virginia Cofield United Monitoring Services Inc 12/13/2023 Nathan Cohen Quick Response Monitoring 1/31/2024 Laura Collins Dispatch Center, Ltd 1/25/2024 Olivia Conner Per Mar Security Services 11/18/2023 Caleb Cortes Centralarm 11/8/2023 Kevin Cox Vector WEST 1/23/2024 Katelyn Cunningham Vivint, Inc. 11/8/2023 Shemil Dalton Security Central 11/24/2023 Vijayaganesh Dandapani Vivint, Inc. 11/9/2023 Tim Darland Engineered Protection Systems, Inc. 12/30/2023 Cassy Davis SimpliSafe Inc. 11/28/2023 Celeste Davis Vivint, Inc. 11/8/2023 Jennifer Davis Secureway 12/12/2023 Brandon Defreitas SimpliSafe Inc. 11/28/2023 Jorge Delgado COPS Monitoring - Boca Raton 12/28/2023 Yong Zheng Deng ADT By Telus (CA) 12/28/2023 Trent Devashrayee Vivint, Inc. 11/9/2023 Alex Devoe Security Central 12/18/2023 Dylan Dewey Pro-Vigil, Inc. 12/21/2023 Jessica Dillon Security Central 12/20/2023 Guillermo Dominguez Pro-Vigil, Inc. 12/30/2023 Spencer Duclos Ironview Surveillance 12/22/2023 Steven Elliott Pro-Vigil, Inc. 12/28/2023 Nick Endicott Northwest Alarm Monitoring 1/1/2024 Daphne Ensley Security Central 12/8/2023 Jose Espinosa Brinks Home Security 11/6/2023 Hiram Esquivel Pro-Vigil, Inc. 12/30/2023

12/1/2023 1/29/2024 1/25/2024 12/7/2023 1/16/2024 12/24/2023 12/3/2023 11/5/2023 11/27/2023 12/19/2023 11/9/2023 12/20/2023 12/19/2023 12/23/2023 11/28/2023 12/22/2023 12/4/2023 1/1/2024 12/5/2023 12/24/2023 11/4/2023 12/17/2023 11/15/2023 11/5/2023 11/8/2023 1/6/2024 12/13/2023 11/18/2023 12/9/2023 1/23/2024 1/18/2024 1/24/2024 12/29/2023 12/30/2023 12/20/2023 11/4/2023 12/29/2023 11/7/2023 11/8/2023 1/14/2024 1/1/2024 11/13/2023 11/24/2023 12/21/2023

Company

USA and international graduates completed November 1, 2023 to January 31, 2024 Date

[35]

Name

Company

Amber Estrada Security Central Christopher Fanning The Aerospace Corporation Beth Fitzgerald Alert 360 Jack Flaherty Dynamark Monitoring Taylor Fleshman Costco Wholesale Quierra Forest Brinks Home Security Ashley Franklin DMC Security Services, Inc. Kayla Freeman Security Central Ryan Freeman Security Central Jennifer Fuson Alarmco Anthony Galvan United Central Control Cole Gamborski Paladin Security Group (CA) Michelle Gant Security Central Diana Garcia Siemens Industry, Inc. Jesus Garcia Pro-Vigil, Inc. Sherry Garcia Quick Response Monitoring Nubia Garza Vivint inc Jeremiah Gathright Federal Response Center Sukhman Gill Telsco Security Systems Giavonna Gillespie Security Central Isabelle Gillespie COPS Monitoring - New Jersey Jeremy Ginsberg Pro-Vigil, Inc. Brian Goganzer COPS Monitoring - New Jersey Cameron Gomes Centralarm Jonathan Gomez Vivint, Inc. Johnathan Gonzales Interface Systems Nayelli Gonzalez Superior Central Station Inc. Katie Goodin Security Central Daliss Gordon Dynamark Monitoring Travis Gorrell Dispatch Center, Ltd Kelly Graves Dynamark Monitoring JaQuela Green Security Central Aja Greene Pro-Vigil, Inc. Jessica Griffiths Quick Response Monitoring Brandon Grimes Interface Systems Suzanne Guild Secureway (CA) Adriane Hackley The Aerospace Corporation Jacob Hair Security Central Jazmine Hall Security Central Stephanie Hall ESC Central Anna Hamilton AZ Security Control Danika Harris Vector EAST Destiny Harris Security Central Shanita Harris Interface Systems Laura Hartline Security Central Clorissa Heaggans Security Central Henry Heaps Damar Security Services/ Security Response Center Zaria Hemphill DGA Security Cindy Henderson Security Central Lisa Henderson Security Central Ethan Hendley Operational Intelligence Center James Henry Viiz Communications (CA)

[36]

Date

Name

11/30/2023 1/29/2024 1/31/2024 1/26/2024 11/2/2023 11/4/2023 1/25/2024 1/20/2024 1/23/2024 11/18/2023 12/12/2023 1/9/2024 12/1/2023 11/8/2023 12/24/2023 12/28/2023 11/10/2023 12/14/2023 11/23/2023 11/30/2023 1/8/2024 12/29/2023 12/1/2023 1/15/2024 11/11/2023 12/17/2023 1/23/2024 11/25/2023 1/26/2024 11/2/2023 1/23/2024 1/7/2024 12/17/2023 1/29/2024 12/9/2023 1/14/2024 12/15/2023 12/1/2023 12/15/2023 11/1/2023 11/3/2023 11/27/2023 1/6/2024 11/13/2023 12/27/2023 12/10/2023

Falon Hill Security Central 11/26/2023 Christopher Holder Security central 12/27/2023 Kimberly Holifield Operational Intelligence Center 1/31/2024 Deedie Holland Securitas Technology 1/31/2024 Jared Hollingworth Vivint, Inc. 11/7/2023 Cortney Hopkins Mahoney Alarms 12/9/2023 Robert Howard Per Mar Security Services 11/8/2023 Jace Howell Vivint, Inc. 11/7/2023 Dejon Hubbard Per Mar Security Services 11/6/2023 John Hughes Alarm Monitoring Services, Inc. 12/7/2023 Eileen Hutton Secureway 1/6/2024 Christina Irizarry COPS Monitoring - New Jersey 11/13/2023 Mary Ishimwe ADT By Telus (CA) 11/17/2023 Reginald Jack-Campbell Affiliated Monitoring 11/8/2023 Akasha Jackson SimpliSafe Inc. 11/10/2023 Gavin Jackson Security Central 1/14/2024 James Sferrazza American Alarm & Communications, Inc. 12/8/2023 Ashley Jarrett United Monitoring Services Inc 12/15/2023 Jami Jedlicka Pro-Vigil, Inc. 12/29/2023 Darius Jeffres SimpliSafe Inc. 11/2/2023 Eric Jewkes Vivint, Inc. 11/8/2023 Alerica Johnson Security Central 12/1/2023 Daniel Johnson SimpliSafe Inc. 1/23/2024 Erika Johnson Alarm Detection Systems, Inc. 11/19/2023 Jonathan Johnson Vivint, Inc. 11/8/2023 Suzanne Johnson Vivint, Inc. 11/9/2023 Sydney Johnson Per Mar Security Services 11/17/2023 Jonathan Dorman American Alarm & Communications, Inc. 12/2/2023 Johnese Jones Security Central 12/25/2023 Guellord Kalala Pro-Vigil, Inc. 1/10/2024 Sarah Kelly Costco Wholesale 12/14/2023 Anthony Kemper SimpliSafe Inc. 11/28/2023 Jade Kenyon Security Central 11/26/2023 Sam Khafajian City Of Toronto (CA) 1/29/2024 Dua Khan Interface Systems 12/18/2023 Kiana Klinger Huronia Alarm & Fire Security, Inc. (CA) 12/6/2023 Delisa Koepnick Security Central 12/20/2023 Emily Kuehm Security Central 12/19/2023 Eric Kyle Pro-Vigil, Inc. 12/8/2023 Mykal Lalonde Vivint, Inc. 11/15/2023 Kyle Landrie ADT By Telus (CA) 11/16/2023 Shereece Lawrence Tech Systems Inc 11/29/2023 Simone Lawrence Allied Universal Technology Services 1/27/2024 Latoni Leary SimpliSafe Inc. 12/8/2023 Michael Lento Vector EAST 12/26/2023 Jeremie Levesque-Roy Paladin Security Group (CA) 1/12/2024 Brittany Lew Centralarm 11/11/2023 Jojo Lewis Tech Systems Inc 11/8/2023 Joy Li UBC Campus Security (CA) 1/30/2024 Bianca Limon Sebastian Corp 11/19/2023

1/16/2024 11/7/2023 12/20/2023 12/25/2023 1/8/2024 1/25/2024

Company

Date

Spring 2024 | TMA Dispatch

Name

Company

Sheri Lippard Security Central Destiny Long Federal Response Center Michelle Lozada-Rincon Vivint, Inc. Joshue Lozoya Pro-Vigil, Inc. Ariel Lubaton Telsco Security Systems Jacqulyn Lunsford Interface Systems Lugracia Manibusan Life Safety Monitoring, LLC Melanie Manning Allied Universal Technology Services Shauna Marburger Vector WEST Wendy Marin Alarm Detection Systems, Inc. Missy Marowelli Security Central Jennifer Martin Affiliated Monitoring Diana Martinez Pro-Vigil, Inc. Michael Martinez Affiliated Monitoring Natalie Martinez-Quineche SimpliSafe Inc. Charles McCarter Interface Systems Roy McCauley Dynamark Monitoring Ayliah McDonald Security Central Ashley McLean Peak Alarm Company April McLelland Security Central Manuel Medrano Superior Central Station Inc. Jenna Melton Security Central Kiyerra Mems Interface Security Systems Matt Menaged National Monitoring Center Cassie Menard Security Central Rebecca Mergens Moran Vivint, Inc. Ashley Merritt Security Central Mike Barrile American Alarm & Communications, Inc. Bridgett Miller Security Central Bailee Mills Centralarm Brittney Millsap Allied Universal Technology Services Julian Minello Sentinelle Alarm Tyerra Mitchell Tech Systems Inc Hennessy Molina Security Central Jonathan Mondragon Affiliated Monitoring Karen Monroe The Monitoring Association Danica Moran Pro-Vigil, Inc. Kelsey Morrison Security Central Shawn Moss SimpliSafe Inc. Paula Moyer Vector WEST Aleah Mullins Interface Systems Appo Musende Paladin Security Group (CA) Natisha N The Monitoring Center (CA) Ra’Anne Naea National Monitoring Center Ashley Narvez Affiliated Monitoring Betty Neal-Mantion Affiliated Monitoring Amber Nelson American Electric Power Security Operations Center

TMA Dispatch | Spring 2024

Date

Lana Newman

Pro-Vigil, Inc.

12/30/2023

12/17/2023 12/18/2023

Name

Company

Date

11/10/2023 12/31/2023 11/26/2023 11/29/2023 1/5/2024 1/26/2024 11/27/2023 11/11/2023 12/27/2023 12/23/2023 12/29/2023 12/19/2023 1/23/2024 1/3/2024 1/30/2024 12/30/2023 1/2/2024 11/17/2023 1/24/2024 1/19/2024 12/21/2023 1/16/2024 11/28/2023 11/8/2023 12/28/2023 12/2/2023 11/27/2023 11/4/2023 11/8/2023 1/26/2024 1/3/2024 1/18/2024 12/26/2023 12/3/2023 12/22/2023 11/30/2023 11/28/2023 1/23/2024 11/29/2023 1/11/2024 1/12/2024 1/16/2024 12/22/2023 12/19/2023 12/12/2023

Nick D’Antuono

American Alarm & Communications, Inc. 12/3/2023 Anne Niyiduha Sentinelle Alarm 1/29/2024 Austin Norwine Interface Systems 12/22/2023 Marcel Nyembwe Interface Systems 12/29/2023 Jonathan Olivares Interface Systems 1/21/2024 Amanda O’Neill Security Central 12/30/2023 Christine Osborne Security Central 12/6/2023 Ahmed Osman Telsco Security Systems 11/23/2023 Detimia Outlaw Interface Systems 11/29/2023 Michael Owens Interface Systems 11/18/2023 Kyle Palozie Pro-Vigil, Inc. 12/22/2023 Damian Paslay Security Central 11/29/2023 Kirah Pearson Security Central 12/20/2023 Rena Pegues Vector EAST 1/8/2024 David Pena Superior Central Station Inc. 1/16/2024 April Penchion Brinks Home Security 11/6/2023 Dayanara Perez Alarmco 12/30/2023 Jesse Perez Sebastian Corp 12/4/2023 Reuben Perry Pro-Vigil, Inc. 12/13/2023 Tiarra Peterson AZ Security Control 12/27/2023 Cedric Peyton Tech Systems Inc 1/19/2024 Orion Pierce Pro-Vigil, Inc. 12/24/2023 Roxanne Piernicki Security Equipment Inc. 12/30/2023 Johnathan Pinkney Allied Universal Technology Services 12/14/2023 Ryan Posey Allied Universal Technology Services 12/13/2023 Dustin Powell Alert 360 11/1/2023 Randy Prato Security Central 1/21/2024 Arionne Price SimpliSafe Inc. 11/28/2023 Kimberly Price SimpliSafe Inc. 11/10/2023 Ashland Quigley Vivint, Inc. 11/7/2023 Keliah Quincy Costco Wholesale 12/11/2023 Monica Quintanilla Pro-Vigil, Inc. 12/31/2023 Christian Radford Pro-Vigil, Inc. 12/25/2023 Mia Ramirez Security Central 12/22/2023 Zoe Ramirez Pro-Vigil, Inc. 12/29/2023 Edgar Ramos Brinks Home Security 11/4/2023 Laura Ramseur Security Central 12/9/2023 Christopher Reece AZ Security Control 1/17/2024 Josie Reece Security Central 12/21/2023 Robin Reed Interface Systems 1/4/2024 Bobbi Richards Engineered Protection Systems, Inc. 11/15/2023 Ashley Ricks Northwest Alarm Monitoring 11/9/2023 Emmaline Robison Vivint, Inc. 11/10/2023 Edward Rodriguez Genesis Security Services, Inc 12/3/2023 Jose Rodriguez Pro-Vigil, Inc. 12/24/2023 Joseph Roland Allied Universal Technology Services 1/29/2024 Bryan Romero Pro-Vigil, Inc. 12/28/2023 Brett Rose ADT By Telus (CA) 11/15/2023 Cassi Russ ADT By Telus (CA) 11/14/2023

[37]

Name

Company

Janice S The Monitoring Center (CA) Jodvir S The Monitoring Center (CA) Naomi Salinas Alert 360 Cynthia Samudio Pro-Vigil, Inc. Julian Sanchez Pro-Vigil, Inc. Luis Sanchez Pro-Vigil, Inc. Sabrina Sanchez Pro-Vigil, Inc. Daniel Santos Pro-Vigil, Inc. Esther Santos Vivint, Inc. Taylor Scott Interface Systems Miasia Scruggs SimpliSafe Inc. Timothy Seese Life Safety Monitoring, LLC Christine Sehl SimpliSafe Inc. Joe Sequeira UBC Campus Security (CA) Abygail Severns Per Mar Security Services Kalli Shannon Pro-Vigil, Inc. Ginger Sharpe Security central Sandra Shaver Security Central Deena Sherwood Vivint, Inc. Carmen Shook Security Central Michael Silver SimpliSafe Inc. Deonte Simpson Pro-Vigil, Inc. Amy Boucher Sinclair ADT By Telus (CA) Michele Smith Pro-Vigil, Inc. Shaquetta Smitherman Center for Domestic Preparedness Johnnika Smyre Security Central Mikayla Sproul Security Central Imani Starks Tech Systems Inc Soncera Steele Security Central Latoya Sullivan SimpliSafe Inc. Tsubasa Suzuki Pro-Vigil, Inc. Matthew Taylor Securitas Technology Lillie Tayse Security Central Joshua Tebrow SimpliSafe Inc. Sarah Thody Centralarm Andrea Thomas DMC Security Services, Inc. Earlise Thomas Affiliated Monitoring Elisa Torres Superior Central Station Inc. Chris Tredwell ADT By Telus (CA) Aspen Trembly Pro-Vigil, Inc. Peyton Tristan Valley Security & Alarm Jake Turner Paladin Security Group (CA) John W Turner ADT Deyve Uriostegui Sony Cynthia Valdez United Central Control Natasha Vasquez Interface Systems Frederick P Verbos Jr Outfitters, Inc. dba SentriForce Aileen Vestal Alert 360 Mckinnly Walker SimpliSafe Inc. Shane Wallace Centralarm Jason Walters Vivint, Inc. Rachel Waugh Security Central Jessica Werner Security Equipment Inc.

[38]

Date

Name

1/5/2024 1/8/2024 1/9/2024 12/29/2023 12/24/2023 12/25/2023 12/30/2023 12/31/2023 11/9/2023 12/13/2023 12/8/2023 11/10/2023 12/1/2023 1/25/2024 12/25/2023 12/21/2023 12/30/2023 12/30/2023 11/9/2023 12/9/2023 1/23/2024 12/22/2023 11/7/2023 12/29/2023 1/11/2024 12/23/2023 1/20/2024 11/15/2023 12/17/2023 1/23/2024 12/25/2023 1/29/2024 12/22/2023 11/28/2023 11/7/2023 1/25/2024 11/10/2023 1/30/2024 11/15/2023 12/29/2023 11/8/2023 1/24/2024 12/28/2023 1/9/2024 12/7/2023 11/24/2023 Network 12/20/2023 1/30/2024 1/23/2024 11/8/2023 11/8/2023 12/19/2023 1/8/2024

Sean Wheeler Affiliated Monitoring Michelle White Security Central Rasheed White Interface Systems Michael Wilkes Dispatch Center, Ltd Al’Shawnda Williams Security Central Janie Williams Bay Alarm Jeremy Williams Alert 360 Johnathan Williams Affiliated Monitoring Tapria Williams National Monitoring Center Heather Willis Vivint, Inc. Ashley Wilson-O’Neal Bay Alarm Markell Winterle Dispatch Center, Ltd Zehnda Withers SimpliSafe Inc. Craig Woods ESC Central Logan Woolfolk SimpliSafe Inc. Takia Wright Security Engineers Inc. Connie Yount Security Central Christina Zafar Interface Security Systems Sandra Zavala Vivint, Inc. Meylin Zeledon iWatch Communications

Company

Date 12/28/2023 12/30/2023 11/9/2023 11/28/2023 12/4/2023 12/1/2023 1/18/2024 1/13/2024 1/18/2024 11/8/2023 11/10/2023 1/3/2024 11/28/2023 11/21/2023 11/13/2023 12/24/2023 12/20/2023 12/21/2023 11/12/2023 12/6/2023

TMA members receive discounted pricing on Obsequio.

Learn more at securityceu.com.

Spring 2024 | TMA Dispatch

Operator Level 2 Training Graduates Name

Company

Nathan Amaya Operational Intelligence Center Ashley Andrews National Monitoring Center Raquel Britton National Monitoring Center Romaine BromfieldTech systems inc Joline Brutus Operational Intelligence Center Megan Carr Clearview Securities Inc. Corey Cochran Dependable Security Systems Olivia Conner Per Mar Security Services Jackie Cunningham Operational Intelligence Center Alexis Dehner DGA Security Edward Rodriguez Genesis Security Services, Inc Orissa Fletcher Vancouver Fire Security (CA) Sukhman Gill Telsco Security Systems Alexis Guzman Sebastian Corp Ethan Hendley Operational Intelligence Center Kathy Hilliard Quick Response Monitoring Robert Howard Per Mar Security Services Eileen Hutton Secureway Ricardo Ledesma Sebastian Corp Ariel Lubaton Telsco Security Systems Marlina Johnson DMC Security Services, Inc. Megan Wierzchowski Life Safety Monitoring, LLC Santana Montano Per Mar Security Services Ahmed Osman Telsco Security Systems David Pena Superior Central Station Inc.

Date

Name

12/10/2023 11/23/2023 11/23/2023 1/26/2024 11/9/2023 12/12/2023 12/7/2023 1/30/2024 12/9/2023 11/8/2023 12/5/2023 11/30/2023 11/28/2023 12/3/2023 1/8/2024 12/13/2023 12/10/2023 1/9/2024 11/13/2023 11/28/2023 12/29/2023 12/22/2023 11/13/2023 11/27/2023 1/18/2024

Brenna Pettibone Centralarm Ramon Silvia Pro-Vigil, Inc. Sabrina Sedlbauer Vancouver Fire Security (CA) Selina Johnson DMC Security Services, Inc. Jhonathan Soriano National Monitoring Center Taylor Dean DMC Security Services, Inc. Nicholas Tejirian Sebastian corp Roger Trahan *not given* Peyton Tristan Valley Security & Alarm Caroyln Turner Vancouver Fire Security (CA) Deyve Uriostegui Sony Jessica Valdez Superior Central Station Inc. Christina Varela Sebastian Corp Frederick P Verbos JrNetwork Outfitters, Inc. dba SentriForce Victoria Christopher Amherst Alarm, Inc. Christopher Vigneault Centralarm Ashley Wilson-O’Neal Bay Alarm

Company

Date 11/5/2023 12/26/2023 11/15/2023 12/29/2023 11/24/2023 12/29/2023 11/8/2023 11/28/2023 11/10/2023 11/30/2023 1/11/2024 1/26/2024 12/3/2023 12/21/2023 12/15/2023 11/11/2023 11/11/2023

Make 2024 the year you overcame... and conquered!

Go to TMATraining.org to preview TMA’s extensive catalog of online training. While we’re best known for our online Operator Levels 1 & 2, we offer a whole lot more!

TMA Dispatch | Spring 2024

[39]

ASAP-TO-PSAP>>

TMA’s ASAP-to-PSAP Reaches 142

ASAP saves time, improves accuracy, and increases efficiency between PSAPs and Monitoring Centers. Learn more on TMA’s website.

Alabama Montgomery Morgan County Talladega County

Indiana City of Glenview Hendricks County IndyMarion County

Arkansas Little Rock

Kentucky Kenton County Owensboro-Daviess

Arizona Chandler Paradise Valley Phoenix Tempe Tucson California City of Riverside Colorado City & County of Denver El Paso County Jefferson County Florida Boca Raton Bradenton Charlotte County Collier County Manatee County Pasco City Riviera Beach Sarasota County West Palm Beach Volusia County Georgia Alpharetta Atlanta Augusta/Richmond Chatham County Dekalb County Henry County Illinois City of Lawrence

[40]

Maryland Baltimore City Prince George’s County Queen Anne County Minnesota Anoka County City of Bloomington Dakota County Ramsey County Rice and Steele County Missouri Boone County North Carolina Cary, Apex and Morrisville Durham Fayetteville/ Cumberland County Guilford County High Point Iredell County Johnston County Kernersville New Hanover County Raleigh – Wake County Union County Wilson County New York Broome County Cayuga County Gennessee County Lewis County Monroe County Oneida County Onondaga County

New York, con’t Ontario County Oswega County Seneca County Suffolk County

Texas, con’t Missouri City Plano Rockwall Williamson County

Ohio Cincinnati Delaware County Dublin Hamilton County Licking County Westerville

Virginia Arlington County Chesapeake Chesterfield County City of Richmond Colonial Heights Fairfax County Hanover County HarrisonburgRockingham Henrico County James City County Leesburg Loudoun County Martinsville-Henry County VA Mecklenburg County New River Valley Newport News Portsmouth Powhatan County Prince William County Roanoke Virginia Beach York County

Oregon Deschutes County Pennsylvania Bucks County Chester County Crawford County Cumberland County Dauphin County Elk County Monroeville Tennessee Bradley County Brentwood Hamilton County Memphis Murfreesboro Nashville Williamson County Texas Allen Beaumont Bell County Burleson Denton County Fort Worth Galveston County Grand Prairie Harris County Highland Park Irving Houston

Wisconsin Brown County Dane County Kenosha County Washington City of Seattle Clark County Kings County Kitsap County Snohomish County Tacoma Pierce County Thurston County Valley Comm, Kent, WA Washington DC Spring 2024 | TMA Dispatch

Napco Introduces the Hottest New DUAL Out There.

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StarLink, StarLink Fire™, StarLink Max™ & Signal Boost™, are trademarks of Napco. Other marks trademarks of their respective cos. * StarLink supports all FACUs operating 10V to 30.7V; + Panels & CS using Contact ID & 4/2. Rebate Promos subject to change w/o prior notice. For Pro Incentive see full details online.