TMA Dispatch - Winter 2024

Community Investment; Verkada Cares

Front Door Products; The Gateway to Smart Home

Content Marketing Strategies and Tips

2025 Navigating change; innovation; and sustainability keys to success.

WINTER 2024 | TMA Dispatch

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Inside Winter 2024

CONTENTS

9

DEPARTMENTS 12 TECHNOLOGY

Thalamus Labs Partner DC Jayasundera explores how to capture “deep digital” value by transforming the business model to a platform architecture - a platform that connects devices with customers, users (i.e., end-users, beneficiaries), and service crew.

14 GUEST

TMA member Verkada launched Verkada Gives during the height of the COVID-19 pandemic. In this issue’s Guest column, their team shares insights into how its commitment grew and why it invests in the communities it serves.

Be prepared to be inspired!

15 MARKETING

Content marketing has been the buzz for some time, but what does it actually mean? How can businesses employ this popular strategy to generate a steady flow of qualified leads for your business? Uncover some tangible ideas that your team can readily apply in this informative and article!

WINTER 2024 | TMA Dispatch

Success in 2025?

It’s fairly typical at this time of year for leaders to take a close and critical look at their business performance.

What went right? What didn’t? Leaders find themselves meticulously analyzing business data and consulting industry market projections for trends and hints of where success may lie in the New Year. Oh, the elusive secret(s) to success...where do you look? Some might say it’s in the gut. Others hedge on that data. Still others put their faith in Lady Luck herself.

Does what works for one work for all? We’ve put together a little food for thought. Hopefully, you’ll find some inspiration.

16 STANDARDS

TMA AVS-01 Standard Committee Chair and PPVAR President Mark McCall gives us his insights into the development and vision of TMA’s transformative standard one year after its release. Find out how it is impacting public safety and the security industry.

17 RESEARCH

Parks Associates VP Jennifer Kent reveals the latest trends in smart home product adoption. Front door products, including video doorbells and smart locks, are among the most-adopted devices among buyers new to the smart home. Gain new insights into current and prospective customers!

20 EXEC Q&A

IN EVERY ISSUE 04 President’s Message 06 TMA CEO’s Message 22 Wireline Report 24 Wireless Report 27 Members News 30 New Members 31 FirstNet and IQ Certified 32 Five Diamond 37 Operator On-line Graduates 40 ASAP-to-PSAP

Meet Joseph Pfefer, president and founder of Kansas City-based Jade Alarm Co. in this issue’s CEO Q&A. Pfefer’s commitment to his people and their success shines through!

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MESSAGE FROM TMA PRESIDENT STEVE BUTKOVICH, CPI SECURITY

Team Spirit for the Holidays

The holiday season is often portrayed as a time of joy, celebration, and togetherness, yet for many, it can also bring feelings of isolation, stress, and loneliness. While we may cherish the moments spent with family and friends, there is an undeniable need to feel connected to others, especially within the context of the workplace. The sense of being part of a team during this time can offer emotional support, increase well-being, and create a sense of belonging, both of which are crucial for navigating the demands of the season.

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Team spirit and the feeling of belonging also drives employee retention during a time when employees are envisioning the coming year and their state of happiness, satisfaction with their career, work life balance, and future goals.There are many reasons to invest in your work relationships this time of year.

At work, the holidays can bring about increased pressure due to end-ofyear deadlines, year-end goals, and the anticipation of taking time off. These factors can heighten feelings of joy and celebration, but also burnout, stress, lonliness and apathy. When employees feel like they are part of a supportive, cohesive team, these challenges are met positively and with hope. A team that communicates openly, shares in successes, and supports each other through difficult moments can create an environment where individuals feel seen and valued. This sense of camaraderie not only improves productivity but also enhances job satisfaction, making the holiday period more enjoyable and less daunting.

For many, the holiday season is also a time when personal struggles, such as financial stress or family tensions, are amplified. The pressure to create a perfect holiday experience for your family can be overwhelming, and the absence of local family support or strong social support can make it even harder.

This is where the power of work-related team spirit comes into play. A team provides a framework of support— offering encouragement, empathy, and reassurance. Even small gestures, like sending a thoughtful holiday greeting or simply acknowledging someone’s hard work, can have a significant impact on boosting morale. Group giving and volunteer events also foster belonging and positive feelings experienced when helping others. And finally, just plain old checking in to see if people have holiday plans and sharing your own are simple ways to help others feel connected and stay connected.

Being part of a team fosters a sense of purpose. The shared experiences, celebrations, and goals during the holidays help individuals find meaning in their roles, whether in the office or a volunteer group. This collective purpose can ease the loneliness that some may feel during the holiday season, as it reinforces the idea that we are all in this together, contributing to something larger than ourselves.

As we approach the holiday season, it is important to remember the value of connection. Whether in a professional setting or within our personal circles, feeling part of a team provides the foundation for resilience, support, and shared joy. It helps remind us that, despite the challenges, we are never truly alone—and that together, we will always celebrate our challenges, accomplishments and success together.

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© 2024 Altronix Corporation. All rights reserved.

WINTER 2024 | TMA Dispatch

MESSAGE FROM TMA CEO CELIA T. BESORE

Looking Back to Move Forward When I started writing this article, I had the best intentions of avoiding a column inspired by something I had read, but the siren call of an article in the Harvard Business Review was hard to resist.

The article “To See the Way Forward, Look Back11” somewhat related to the original idea for this column. It is always good to reflect on the achievements and challenges of the past before looking forward to the future.

The author, Ranjay Gulati, a Professor of Business Administration at Harvard Business School, mentions that research on companies worldwide shows that, while it is essential to focus on the future, “most successful ones are also guided by core values and a clear purpose … uncovered by conducting a thorough audit of a company’s history, original value statements, and purpose.2” The Monitoring Association will celebrate its 75th anniversary in 2025, 1. https://hbr.org/2022/11/to-see-the-wayforward-look-back#:~:text=When%20 explaining%20this%20idea%20to,forward%20 that%20which%20is%20useful.%E2%80%9D 2 Ibid.

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so what better time can there be to look back to move forward?

I was very fortunate to have written the 50-year history of TMA when we celebrated our 50th anniversary in 2000.

Throughout the effort, I gained an understanding of how TMA (under the different names of CSEPA, CSAA, and now TMA) had served its members and the industry throughout those 50 years.

TMA changed as the industry and its members changed. We hope to update TMA’s history by reflecting on the activities and achievements of the last 25 years.

But, in the short term, let’s celebrate the activities and achievements of 2024 and look forward to a year full of celebration in 2025! Many thanks to all the Committee leaders and members, as well as the staff for a great year (see page 26 for a list of committee leaders and staff).

Early in the year, TMA held its 2024 Long-range Planning (LRP) meeting, where Board members and committee chairs explored how to further the mission of the Association

by concentrating on several topics: establishing a more formal structure for the Alarm Industry Communications Committee (AICC) by developing Bylaws; reviewing and recommending updates to TMA’s Bylaws; promoting the adoption of the newly-ANSI approved AVS-01, the Alarm Validation Scoring standard; and lastly exploring ways in which TMA could expand its reach and increase engagement opportunities for its members. It is rewarding to see that we have completed many of the recommendations made in LRP, with Bylaw changes proposed and approved by members in April and October.

Our member meetings, whether virtual, in-person, or hybrid, continue to do exceptionally well.

Our Mid-year Virtual Meeting was well attended, offering 13 sessions with 32 speakers. All sessions were scored in the high 90s (of 100) with an overall average score of 97%.

The Annual Meeting, in beautiful St. Thomas, was also highly rated.

Not only was OPSTech a success in the eyes of the attendees, but the in-person option also sold out! It was great to see that the number of virtual attendees for OPSTech also grew.

Attendees of all our meetings were very active in networking with each other through the WHOVA app.

Kudos to the leaders and members of the Education, Technology, and Surveillance and Video Verification Committees, as well as Julie Webber, TMA VP of Education and Training, for developing such strong programs.

Thanks also to Keely Anderson for her masterful organization and running of our in-person meetings!

Our ASAP program kicked off its transformational activities early in the year, with the eventual hiring of Mission Critical Partners (MCP) to develop the next generation of ASAP and to expand its reach within the PSAPs/ECCs community. ASAP-enabled companies also stepped up by funding the cost of producing the new ASAP. CEO continued on page 7

WINTER 2024 | TMA Dispatch

Many thanks to Pam Petrow (Co-chair), Daniel Oppenheim (Co-chair), Morgan Hertel, Steve Butkovich, and Jennifer Halloway for their dedication and efforts to move this effort forward quickly!

In the area of standards, the promotion of the adoption of AVS-01 (Alarm Validation Scoring Standard) has been of critical importance this year. Also, this year, TMA launched a free online course that educates participants on all aspects of AVS-01 on July 1. As I write this article (12/2), I’m thrilled to announce that we already have nearly 900 students registered, representing over 50+ companies, with 699 graduates. Congrats to Josh Olsen, Dealer Support Services, National Monitoring Center (NMC), for being the 500th graduate of the AVS-01 Online training! Kudos to Julie Webber, Leigh A. McGuire, director of marketing and communications, and Bryan Ginn, Information Systems, Standards, and ASAP Service Manager, who developed the training entirely in-house. AVS-01 also went through some additional changes and is going through preliminaries to submit the new version to ANSI. TMA also made great strides in developing ATN-01 (1 Monitoring Center Notification of Active Threat Detection), which is about to start the official ANSI process.

Our Compliance Community group has had a great year, completing 20 state licensing summaries. Many thanks to the following hard-working Community Member volunteers who have worked hard and spent many hours to develop these summaries: Brad Cuprik, Brook Smith, Chris Newhook, Grady Medcalf, NEW: Helton De Oliveira, Jess Duncan, Kate Fisher (Co-Chair), Kelly Ryan, Kristen Tierno, Michell Thompson, Michelle Altdoerffer, Reily Fields, Rick Sheets (Secretary), Robert Shoremount, Shane Clary, Steve Coppola, and Tommy Whisnant (Co-chair). If you deal with licenses, consider joining the Community if you are not yet involved.

The TMA Government Relations Committee has kept its members informed about issues as varied and critical as Rightto-repair, non-compete agreements, FTC negative option rule (automatic renewals), and the Next Nav FCC’s filing. Many thanks to the Alarm Industry Communications Committee (AICC) and TMA’s and AICC’s counsel, Ben Dickens and John Prendergast from Blooston Law, and lobbyist Bill Signer of the Carmen Group, for their assistance to TMA’s GR Committee. Join our monthly call to discover what critical issues AICC and TMA are tackling.

We are looking forward to our 2025 Virtual Mid-year Meeting that will take place from April 29th to May 1st and, of course, to the big celebration of our 75th anniversary at the 2025 TMA Annual Meeting on October 4th to October 8th at The Ritz Carlton, Rancho Mirage in Palm Springs, California, more education and training opportunities!

Celia T. Besore, MBA, FASAE, CAE Chief Executive Officer (CEO) The Monitoring Association WINTER 2024 | TMA Dispatch

TMA Dispatch, Winter 2024 7918 Jones Branch Drive, Suite 510 McLean, VA 22102 703-242-4670; Fax 703-242-4675 About TMA The Monitoring Association (TMA) is the trade association representing the professional monitoring industry. Our membership community is composed of companies spanning all industry sectors, including monitoring centers, systems integrators, service providers, installers, consultants, and product manufacturers. TMA is dedicated to the advancement of the professional monitoring industry through education, advocacy, standards, and public-safety relationships.

Our Mission Our mission is to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards.

Our Vision A safer world through professional monitoring.

TMA Officers President: Steve Butkovich, Charlotte, NC Vice President: Alan Gilmore IV, Cleveland, OH Vice President: Wes Usie, Shreveport, LA Vice President: Daniel Oppenheim, Union, NJ Secretary: Justin Bailey, Ogden, UT Treasurer: Shannon Woodman, Seattle, WA Immediate Past President: Morgan Hertel, Corona, CA TMA Staff Chief Executive Officer (CEO) Celia T. Besore, FASAE, MBA, CAE Vice President of Education and Training Julie N. Webber Director of Membership and Programs Illeny Maaza Director of Marketing and Communications Leigh A. McGuire Director of Meetings Keely Anderson Information Systems Manager, ASAP Service Manager Bryan Ginn Programs and Administrative Coordinator Karen Monroe

Copyright 2024 The Monitoring Association. ll rights reserved.

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Keys to

Business Success in 2025

As we approach 2025, businesses must adapt to a rapidly changing world.

From technological advancements to evolving customer expectations and shifting economic conditions, success in the next decade will demand a strategic, forward-thinking approach. Industry leaders and business experts are already identifying key strategies for thriving in this dynamic environment. Below are some critical insights and actionable advice from respected business leaders.

1| EMBRACE TECHNOLOGICAL INNOVATION

Technology continues to be the driving force behind business transformation.

In 2025, companies must harness digital tools and emerging technologies like AI, automation, and machine learning to stay competitive.

Adopting AI, for example, can streamline operations, enhance customer experiences, and provide valuable insights into market trends. Business leaders should invest in upskilling their workforce to use these tools effectively, ensuring they stay ahead of the curve.

2| FOCUS ON SUSTAINABILITY AND CORPORATE RESPONSIBILITY As consumers become more socially and environmentally conscious, businesses in 2025 must prioritize sustainability. Corporate responsibility isn’t just a buzzword; it’s becoming an WINTER 2024 | TMA Dispatch

essential part of a company’s brand and operational strategy.

In 2025, businesses must integrate sustainable practices into their operations, from sourcing materials responsibly to reducing carbon footprints. Companies should not only focus on “green” initiatives but also consider the ethical implications of their supply chains and production methods.

3| AGILITY AND FLEXIBILITY

In a world marked by rapid change, business leaders must be adaptable.

Flexibility allows companies to pivot when needed, seize new opportunities, and navigate crises effectively. The COVID-19 pandemic was a harsh reminder of the need for business agility, and that lesson will continue to shape the business landscape in 2025.

Businesses in 2025 must be agile, ready to adjust their strategies based on changing market conditions, consumer behaviors, and global events. This

may involve shifting business models, expanding into new markets, or launching innovative products to meet evolving demands.

4| PRIORITIZE CUSTOMERCENTRICITY

As competition intensifies, customer experience will become an even more critical differentiator in 2025. Companies that prioritize customer satisfaction and engagement will foster loyalty and build long-term success. Offering personalized, seamless experiences across multiple touchpoints is crucial for meeting the high expectations of today’s consumers.

Investing in customer service, personalization, and innovative engagement strategies will be essential for fostering strong customer relationships. In 2025, businesses that go above and beyond to meet the needs of their customers will win the loyalty of a more discerning consumer base.

1. Navigating Change 2. Innovation 3. Sustainability [9]

5| BUILD A STRONG CULTURE

A thriving business isn’t just about the bottom line – it’s about fostering a positive, inclusive, and empowering workplace culture. In 2025, companies that prioritize employee well-being, diversity, and inclusion will build stronger teams and attract top talent.

A strong culture helps improve employee retention, enhances productivity, and drives innovation.

Investing in leadership development, fostering diversity, and maintaining a positive work-life balance will help businesses retain top talent and achieve long-term success.

6| MAKE DATA-DRIVEN DECISIONS As the availability of data continues to expand, companies must embrace data-driven decision-making to stay [10]

competitive. Data provides invaluable insights into customer behavior, market trends, and operational performance.

Leaders in 2025 must understand how to leverage this data to make informed decisions that drive growth.

Businesses should invest in analytics tools and ensure their teams have the skills to interpret data effectively. This will enable them to forecast trends, optimize operations, and personalize offerings for customers.

Success in 2025 will be defined by the ability to adapt, innovate, and lead with purpose. By embracing technological advances, focusing on sustainability, staying agile, prioritizing customer needs, nurturing a strong company culture, and making data-driven decisions, businesses can set themselves up for success in an ever-changing landscape. With the insights of respected leaders, the future of business is one of continuous growth, transformation, and resilience.

Success in 2025 will be defined by the ability to adapt, innovate, and lead with purpose.

WINTER 2024 | TMA Dispatch

WINTER 2024 | TMA Dispatch

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TECHNOLOGY >>

Unlocking ‘Deep Digital’ Value:

Transforming a Business Service Company Through Platform Innovation

By DC Jayasundera, Partner, Thalamus Labs

Designing a modern SaaS Product: Armed with real-world insights and a mandate to create value, the team embarked on the design of a modern SaaS platform tailored to B-B customers. This platform would combine state-of-the-art technology with user-friendly features that streamline operations; integrate with devices and user interfaces (e,g. apps); and provide data-driven insights via dashboards for better decision-making.

Phase 2: Piloting Technology and Validating Value Realization (2–3 Months)

Does your organization provide or monitor distributed assets (e.g., smoke sensors, cameras, access control systems) at commercial or industrial properties?

Or do you oversee a mobile service crew? If yes, then you could capture “deep digital” value by transforming the business model to a platform architecture - a platform that connects a) devices with b) customers, c) users (i.e., end-users, beneficiaries), and d) service crew.

The following are some of the important takeaways from a hands-on, accelerated, three-phased approach that transformed a business services company in 18 months.

Phase 1: Uncovering Functionality for New Sources of Revenue and Cost Savings (2–3 Months) Strategy & Value Discovery: To understand market needs, the team traveled across the region to observe diverse customers. Structured customer discovery sessions engaging business leaders, service crew, and end users surfaced the potential new uses and benefits of a platform model.

Conversations also uncovered pain points and identified product features that would make a difference in users’ intimate experience. As the first phase concluded, team had identified and quantified distinct value levers that would be operationalized by a platform.

Product Prototyping and Customer Feedback: A team of employees and expertson-demand ran design sprints using agile methods. Using modern tools for rapid prototyping (e.g. Figma, Moqups, Flowfast, Creately), the team prototyped an interactive design. This effort continued with live feedback sessions with users identified during the discovery phase as early testers of the platform.

This further refined the designs; and had acquired early adopters of the platform.

Data modeling & quality: By focusing on data structures that supported real world business needs and use cases, the team ensured the overall effectiveness and scalability of the platform. Given legacy databases and older devices (with connectivity issues), Technology continued on page 20

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WINTER 2024 | TMA Dispatch

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WINTER 2024 | TMA Dispatch

GUEST >>

Giving Back to the Communities that We Live and Work In

By Dervilla Lannon, Vice President of People, Verkada

Ultimately, our strategy is to create meaningful impact for causes that align with our company’s mission of protecting people and places. To date, we have done that by supporting: • Communities near our offices, who can benefit from donations and volunteerism; • Communities who can benefit from our products; and, • Communities that foster training and educational opportunities for those who seek them

Empowering employees to drive change in their communities

At Verkada, we believe that building a safer, smarter future extends beyond the technology we create—it’s about investing in the communities we serve.

Verkada Gives, our global philanthropic initiative, embodies this mission by engaging and supporting local organizations in the communities where our employees live and work.

From local initiatives to global outreach We launched Verkada Gives during the height of the COVID-19 pandemic. At a time when access to COVID-19 testing was limited, we saw an opportunity at our San Mateo headquarters to give back to the community by opening up a local testing clinic at our office. This clinic served as an essential resource, [14]

offering accessible testing to support the health and safety of San Mateo County’s more than 700,000 residents during a critical time. Building on that success, Verkada Gives later sponsored a mobile vaccination clinic, offering free vaccinations to underserved populations across the Bay Area.

While Verkada Gives began as a response to a public health crisis in our community, it has since grown into a global program supporting hundreds of diverse causes that align with our mission and are important to our employees. Today, Verkada Gives has donated over half a million dollars in support of organizations ranging from local schools and nonprofits to food security initiatives and efforts supporting unhoused populations.

One of the unique and defining elements of Verkada Gives is that our employees have the agency to identify and direct support to causes that are meaningful to them. This open, collaborative approach reflects Verkada’s decentralized and nimble way of working, where every team member is empowered to drive meaningful change both within our organization and outside of it. We also make it easy for Verkada employees to find time to volunteer— each employee receives two days of paid time off annually specifically for volunteering, allowing them to support their communities without sacrificing personal time. When it comes to Verkada Gives, the goal is not only to empower employees but also to enable them to foster deeper connections to the causes that matter most to them.

Giving Back continued on page 19

WINTER 2024 | TMA Dispatch

MARKETING>>

Content Strategy Guide for Security Companies

By Julie Steven, Senior, Marketing Director, Security and Alarm, BOLD Group, and TMA Marketing and Communications Committee Member

“access control installation,” and ensure clear, descriptive titles and meta descriptions.

If you don’t have a dedicated copywriter, consider these alternatives: • Use AI writing tools for content generation • Partner with industry experts for guest posts • Convert customer FAQs into articles • Repurpose existing content into new formats Track metrics like website traffic and engagement to understand what resonates with your audience. Use these insights to refine your strategy and create more of what works best.

Creating an effective content strategy is crucial for security companies to stand out in the market and connect with potential customers. Here’s how to develop and implement a successful content strategy: Start by clearly defining your audience - whether residential customers interested in home security or commercial clients focused on integrated solutions and compliance.

Understanding your target market helps tailor content to address their specific needs and concerns.

Focus on creating content that solves real problems. For residential customers, topics like vacation security tips or system selection guides work well.

Commercial clients may prefer content WINTER 2024 | TMA Dispatch

about access control and compliance requirements. This problem-solving approach establishes your expertise and builds trust.

Utilize various content types to reach your audience effectively: • Blog posts for education and SEO visibility • Videos demonstrating products and installations • Case studies showcasing successful implementations • Social media posts for tips and industry updates Optimize your content for search engines (SEO) by incorporating relevant keywords naturally into your content.

Use terms your audience might search for, like “home security systems” or

“Content marketing is like a first date. If you only talk about yourself, there won’t be a second one.”

~David Beebe

Remember, the ultimate goal is to educate and build trust with your audience. Focus on providing valuable information that helps potential customers make informed decisions about their security. This approach not only establishes your credibility but also generates a steady flow of qualified leads for your business.

[15]

STANDARDS>>

AVS-01 Ushers in A New Era in Security and Public Safety

By Mark McCall, President, PPVAR and Chair, TMA AVS-01 Standard Sub-Committee

•

•

•

Introduced nearly a year ago, the TMA-AVS-01 Alarm Validation Scoring (AVS-01) Standard is transforming the security industry by introducing a breakthrough scoring system for classifying intrusion alarms to ensure accurate and consistent communication with emergency communication centers (ECC/PSAP). It aims to add value, credibility, flexibility, and ease of adoption for security customers and the industry.

Led by The Monitoring Association (TMA) in collaboration with stakeholders from public safety, monitoring centers, and technology [16]

providers, AVS-01 aims to revolutionize the way intrusion alarms are evaluated and communicated to emergency call centers (ECC/PSAPs). Here’s a closer look at this groundbreaking standard.

The Vision and Impact of AVS-01 The AVS-01 standard seeks to bridge gaps between the security and public safety sectors by introducing a classification system that leverages advanced data analytics to improve alarm responses. The standard provides for: • Accurate and Consistent Alarm Classification: It ensures that

•

•

intrusion alarms are scored or classified accurately and consistently, which improves the reliability of alarm responses.

Enhanced Communication: It provides a consistent method for communicating alarm events to emergency communication centers (ECC/PSAP), which helps in better coordination and response.

Credibility: By using available data to support dispatch requests, it raises confidence in calls for service, making the process more trustworthy.

Flexibility: The standard accommodates new technologies and datasets, allowing for innovation in analyzing alarm activations.

Ease of Adoption: It is designed to be easily and widely adopted by both the security industry and the ECC/PSAP community, facilitating smoother implementation and compliance.

Compliance: It ensures that the standard is being followed properly to maintain its effectiveness and reliability.

Standards continued on page 23

WINTER 2024 | TMA Dispatch

RESEARCH >>

Video-based Access: Balancing Privacy with Innovation

By Jennifer Kent, Vice President, Research Connected Home, Parks Associates

The front door is the gateway to the smart home. Smart door locks, networked cameras, and video doorbells are some of the best adopted smart home products because of the great value provided. These products – and integrations between them – serve the core convenience and comfort value propositions of the smart home: consumers want to know who is at the door, to easily grant entrance to the right people at the right time and have the peace of mind that their home is secure.

Front door products, including video doorbells and smart locks, are among the most-adopted devices among buyers new to the smart home, acting as gateway to additional smart home product adoption.

Companies are working hard to differentiate products in a crowded WINTER 2024 | TMA Dispatch

video device market, adding new techenabling features and services that extend applications and use cases.

Differentiation is a challenge in a market where competition is driving hardware commoditization. To stay competitive, connectivity is a minimum requirement, and with each generation, device manufacturers are racing to be smarter and more feature-rich.

Consumers benefit from the rapid pace of innovation in the smart home, as do the companies who monetize new value streams created by this wave of innovation.

Consumers Have Data Security Concerns – and Video Can Help Consumers have cybersecurity concerns about their smart locks—65% of smart door lock owners have privacy

and cybersecurity concerns about their devices, making smart locks the #1 smart devices about which users have such concerns, followed by interior cameras and smartphones.

While the greatest vulnerability for any IoT device is likely to be theft of data or using the device as one in a network of compromised devices for a Distributed-denial-of-service (DDOS) attack against another party, consumers may perceive that a smart lock makes them vulnerable to burglars who hack the lock to gain entry to the home. In this scenario, integrating external video could assuage concerns by sending alerts if unknown persons approached the home, sounding an alarm for deterrence, and capturing evidence of a break-in.

Smart home device owners are more comfortable sharing outdoor video data than any other type of data generated by smart devices. Other data that consumers are particularly willing to share also revolve around peace of mind – emergency data and safety data.

Fifty percent of smart home device owners say they are comfortable sharing outdoor video with device manufacturers or service providers.

Delivering on Secure Video Biometrics: Best Practices Privacy rules make video-based access complicated, but manufacturers can take steps to both deliver the video-based features consumers want and be mindful of their privacy.

Research continued on page 19

[17]

Alarm Validation Scoring ANSI/TMA AVS-01 Certification Certification can support for alarm monitoring services ANSI/TMA AVS-01 Certification from UL Solutions can public safety help you showcase your commitment to public safety and streamline communication with first responders.

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WINTER 2024 | TMA Dispatch

[18]

Giving Back continued from page 14

Research continued from page 17

These employee-led initiatives vary in scope and purpose, from smaller efforts like volunteering at local food banks or transitional housing nonprofits to largerscale work such as: Combatting AAPI Hate: in response to a 73% increase in violence targeting AAPI individuals across the US, Verkada Gives launched the AAPI Donation Program. Through this initiative, AAPIowned or affiliated organizations were eligible to receive free cameras to help protect their communities. This program donated over $100,000 in products to organizations like the Oakland Chinatown Chamber of Commerce and Asia on Argyle in Chicago.

Industry best practices: • •

Minimize data collection Process and store data that is collected on the edge • Provide consent management features to put consumers in control • Provide an audit trail Consumers echo these practices when sharing their expectations. Consumers consistently report three measures that would most assuage their privacy/data

Supporting Sex Trafficking Survivors Verkada Gives partners with organizations like Set Free Monterey Bay that assist sex and human trafficking survivors with healing and rehabilitation. With Set Free Monterey Bay, Verkada has consistently made meaningful donations, which in 2021 helped make up 10% of the organization’s funds. Most recently, we donated cameras to help protect residents and staff at their shelter on the Monterey Peninsula.

Creating Lasting Impact in the Communities We Call Home At Verkada, giving back is core to who we are, and essential to our mission of protecting people and places in a privacy-sensitive way. Giving our employees an active role in philanthropy ultimately ensures that our efforts are reflective of our team and the diverse communities we serve. As Verkada continues to grow our footprint in even more communities across the world, we are eager to also expand our support to even more causes and organizations globally.

WINTER 2024 | TMA Dispatch

security concerns about smart products are by 1) giving them the ability to erase all collected data, 2) approve/ rescind who has access to the data, and 3) decide which types of data will be collected. Additionally, 26% of internet households ranked storing data on the edge among their top 3 ways to overcome their concerns. This rises to 30%+ of smart home device owners.

Following industry best practices and moving to edge compute to minimize data transfer can balance the innovation the customers want with the security practices they demand.

Smart Access Strategy: Video ROI Access control brands employ three main strategies across their product portfolios to see the return on their investment in connected products.

Basic smart models – some of the features that were differentiators yesterday are common to all smart lock brands today, including appbased control, wireless hands-free entry, personalized codes, and even voice integrations. Basic smart models will continue to see increasing commoditization; brands at this tier will compete on price and lean on channel partners to move high volumes.

Premium model innovation – brands continue to invest in next-generation features to set premium tier products apart. Features such as video integration and biometric unlock increase purchase price, differentiate products from valuetier models, and create a foundation for services.

Attached video services – video subscriptions help brands monetize IoT costs. By creating great customer stickiness, they also increase the lifetime value of the customer and create brand loyalty for future purchases.

Access control brands have an opportunity to give consumers the context, convenience, and security they want at the front door with a single, multifunctional product, and open a new business line with recurring service revenue through video integration.

Parks Associates is a market research and consulting company. Since 1986, the firm has been tracking security and IoT markets. This is an excerpt from Parks Associates white paper, Video at the Door: Driving New Revenues, written in partnership with Xailient.

It’s renewal time!

Stay connected in 2025...

[19]

CEO Q&A>> Name: Joseph Pfefer Title: President & Founder Company: Jade Alarm Co. Location: Kansas City, MO Number of years with the company: 55+ Number of years in your current position: 55+

What is the scope of your executive role and responsibilities currently?

(Chief Cook & Bottle Washer!) I oversee day to day operations – taking care of things when the train jumps the tracks. I help to mentor my people and pursue sales when time permits.

Briefly share your company’s mission and goals.

Our primary goal is to ensure smooth sailing for our valued subscribers.

What has been your greatest professional achievement to date?

My greatest achievement has been contributing to the growth of our personnel and playing a role in the success they’ve realized within their profession, as well as personally.

What are some of the most significant challenges facing our industry today and, in your mind, what do companies need to do to succeed?

One of the most significant challenges has been finding quality people who believe in ‘reaching for that brass ring’ and being successful within the company.

What advice would you give to a young professional in the security/monitoring industry today?

Come every day with a smile on and realize you are part of an industry that helps to protect property and lives!

How do you like to spend time outside of work?

I enjoy volunteering at a local food pantry, flower gardening, and beekeeping. And, the most important item on the list is enjoying the company of my wife!

Technology continued from page 12

The CEO had a bold vision in aligning resources to achieve the goal “revamp our company, its leading devices and our loyal customer base to create an entirely new ‘...as a service’ offering.” the UAT (User Acceptability Testing) team encountered an unexpected challenge with data quality - this could reduce the impact of the platform.

The team prioritized data cleansing to address these gaps, ensuring that the insights generated from the platform were accurate and actionable.

Phase 3: Launching & Scaling with New Tools, Processes, and People (~12 Months) Developing tech stack with a global dev team: The team conceptualized and implemented modern cloud architecture with micro services for scalability.

Continuing agile methodology, the development of a “v0.1 MVP” (minimum viable product) was prioritized to get to a Beta release.

Collaborative tools (e.g. Overlay, Anima, Claap) helped a global team of developers to work around the clock in designing, developing, testing and releasing functions & features.

Onboarding users Early adopters paved the way for a smooth onboarding process. The team focused on guiding users through the functions & features, making sure they built a habit to use the platform regularly. As customers grasped the value of the platform, they became strong advocates among their peers and paying users.

Sky Is the Limit: Setting the Stage for Sustainable SaaS Growth

2025 Louis T. Fiore Electronic Communications Scholarship Applications now being accepted through Feb. 28th.

[20]

SaaS solution was set on a foundational platform to support adjacent business verticals (i.e new products and services), to integrate data from any device or to add any user or manager - key to tap into broader market segments, provide robust functionality, and support diverse customer needs across market segments in the future.

WINTER 2024 | TMA Dispatch

a Motorola Solutions Company

Advanced video analytics for real-time security Get more from your video systems with Calipsa’s cloud-based AI analytics for real-time and forensic analysis.

Designed to unleash the power of event-driven video and create actionable intelligence for your security operations.

One cloud-based platform. Four tiers of advanced analytics for your video surveillance needs.

Detect

Protect

Calipsa Detect uses our flagship false alarm filtering technology to detect the presence of humans and vehicles in video alarms.

Designed for proactive security.

Featuring crowd forming, countbased alerts, loitering detection, and human and vehicle watchlist. Calipsa Protect lets you create alerts for the events that matter most.

Detect Pro

Investigate

Never miss an alarm with scene change detection and idle camera checks. Calipsa detects if cameras have failed to alarm, been tampered with, or changed their field of view.

Using meta-based attributes to search across multiple cameras and/or different video files, Calipsa can search an extensive list of classifications, conduct similarity searches and show video summarization – all in just seconds.

Motorola Solutions, Inc. 500 West Monroe Street, Chicago, IL 60661 U.S.A. motorolasolutions.com Availability note (for example: Not available in Canada. Only available in Australia. Available in Europe.)

[21]

2024or |registered TMA trademarks Dispatch MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized MWINTER Logo are trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. ©2024 Motorola Solutions, Inc. All rights reserved. 11-2024 [HO01]

REGULATORY UPDATE >>

The Wireline Report Latest FCC news impacting your business

By Salvatore Taillefer, Partner, Blooston Law (sta@bloostonlaw.com)

Brendan Carr Tapped as Next FCC Chairman On November 16, President-elect Donald Trump nominated Brendan Carr as the new chairman of the FCC. Carr is the senior Republican on the FCC, having been originally appointed

by Trump, and served previously as the FCC’s General Counsel.

Carr, who is the senior republican on the Commission, is widely noted by the press as having authored the telecommunications section of Project 2025. There, he stated that the FCC “needs to change course” and “bring new urgency to achieving” four main goals: • Reining in Big Tech, • Promoting national security, • Unleashing economic prosperity, and • Ensuring FCC accountability and good governance.

Carr is also known as a vocal opponent of the FCC’s decision not to authorize Starlink to receive approximately $885 million in Rural Digital Opportunity [22]

Fund (RDOF) support. Many news outlets speculate that Carr may use his new position to reconsider that decision, or find other ways to direct funding to Starlink, which is owned by Elon Musk.

Starlink has recently been in the news for bringing communications services quickly to areas affected by hurricanes.

In a statement regarding the nomination, Trump said: “Commissioner Carr is a warrior for Free Speech and has fought against the regulatory Lawfare that has stifled Americans’ Freedoms and held back our Economy. He will end the regulatory onslaught that has been crippling America’s Job Creators and Innovators and ensure that the FCC delivers for rural America.”

Sixth Circuit Net Neutrality Update As of today, the net neutrality proceeding in the Court of Appeals for the Sixth Circuit has been fully briefed, and oral arguments have been heard.

The Petitioners – a group of industry

associations including USTelecom, NCTA, and CTIA – filed their initial brief on August 12. There, they argued that the FCC lacks statutory authority to classify broadband as a Title II service under the “major questions” doctrine. The “major questions” doctrine provides that when Congress delegates its legislative authority to an agency, it presumably resolves “major questions” of policy itself while authorizing the agency to decide only those “interstitial matters that arise in day-to-day practice.” In adopting its order staying the proceeding, mentioned above, the Sixth Circuit affirmatively found that net neutrality is “likely a major question requiring clear congressional authorization” because, as the Order itself stated, broadband services are essential to modern day life. It is also a major question because of the “vast economic and political significance” at play.

The petitioners also argued that the best reading of the Communications Act is that broadband is an information service, not a telecommunications service, and therefore not subject to Title II regulation; and that the FCC also lacks authority to regulate mobile broadband under Title II because the Communications Act immunizes mobile services from Title II regulation unless they are interconnected with the public switched network (which mobile broadband is not).

In its response, filed on September 11, the FCC argued that the most natural reading of the text of the Communications Act, applied to how broadband operates and is used today, is that broadband offers telecommunications service. This is so, according to the FCC, because Broadband offers indiscriminate WINTER 2024 | TMA Dispatch

transmission to internet content and services of a user’s choosing, and broadband providers do not change the content of the information that users send and receive. By contrast, broadband does not comfortably fit the statutory definition of information service because while broadband offers access to websites and applications that offer information-processing functions, it does not itself offer those functions.

The FCC further argued that the major-questions doctrine offers no basis to contravene the best reading of the statute, and that there is nothing remarkable about the FCC regulating communications services in accordance with the Communications Act.

Prior Express Written Consent for Solicitation Robocalls and Texts Effective Jan. 27 On November 6, the FCC announced that the Office of Management and Budget (OMB) has approved the information collection associated with the rule adopted in the Second Text Blocking Report and Order requiring that texters and callers obtain a consumer’s prior express written consent to robocall or robotext the consumer soliciting their business on a one-to-one basis.

Accordingly, the rule will go into effect on January 27, 2025.

This is a modification to the existing consent requirements for robocalls and robotexts that contain advertisements or solicitations. It requires that express written consent be obtained for each individual company that robocalls or robotexts the consumer. While originally intended to prevent blanket consent for “marketing partners” to stop lead generation, it also covers common affiliation. Accordingly, alarm industry members that advertise in this manner must take care to list any and all affiliates that may also robocall or robotext the consumer in the consent.

Any document purporting to convey prior express written consent must also clearly and conspicuously disclose that (a) by executing the agreement, such person authorizes the seller to deliver or cause to be delivered to the signatory WINTER 2024 | TMA Dispatch

telemarketing calls or texts using an automatic telephone dialing system or an artificial or prerecorded voice; and (b) the person is not required to sign the agreement (directly or indirectly), or agree to enter into such an agreement as a condition of purchasing any property, goods, or services.

Standards continued from page 16

Built on a Foundation of Collaboration and Stakeholder Input The AVS-01 sub-committee, comprising 46 representatives from public safety organizations (e.g., IACP, NENA), monitoring providers, and technology experts, was formed to ensure balanced input. The AVS-01 team divided its efforts into two workgroups: • Public Safety Workgroup: Defined data and protocols essential for efficient alarm communication.

• Data Workgroup: Analyzed realworld alarm data to establish scoring processes.

Extensive surveys among public safety professionals also provided insights into the most valuable types of alarm information, further refining the standard.

the AVS-01 standard helps ensure that organizations can properly follow and comply with its requirements. The standard represents a collective step forward in aligning security industry practices with the needs of public safety, ensuring a safer and more efficient future. Together, TMA and PPVAR are actively working with ECCs/PSAPs and the security industry to ensure smooth implementation.

What’s Next?

Go to avs-01.org to learn more about how your company can adopt and implement the standard. There, you’ll find a broad scope of reference materials, including informative webinars and online training for operators.

Additionally, for details on UL Solution’s AVS-01 certification, visit UL.com.

Right to Repair...

Next Nav...

Net Neutrality...

Scoring Intrusion Alarms

The AVS-01 introduces a five-level classification system. These levels are determined using a mix of real-time sensor data, video, audio analytics, and input from monitoring center operators, ensuring classifications are representative of the severity of the situation.

• Level 4: Confirmed life threats, requiring an emergency response.

• Level 3: Verified property threats.

• Level 2: Probable unauthorized human presence with unknown intent.

• Level 1: Routine alarms without significant corroborating data.

• Level 0: Alarms that do not necessitate dispatch to emergency centers.

The Impact of AVS-01 By providing clear guidelines and consistent communication methods,

Who’s got your back?

Donate to the AICC PAC.

AICC

Alarm Industry Communications Committee

[23]

REGULATORY UPDATE >>

The Wireless Report

Spectrum usage; New mobile laws offer survivors protection

By John A. Prendergast, Managing Partner, Blooston Law (jap@bloostonlaw.com)

Update on NextNav Petition for Rulemaking to Reconfigure Lower 900 MHz Band

Right to Repair Updates Missouri: In 2024, the alarm industry persuaded the Missouri legislature to include an alarm exemption in its Right to Repair bill embodied in SB1472. The latter bill did not result in legislation this year, and a duplicate bill (SB420) has been “pre-filed” for consideration in the 2025 session. In looking more closely, the alarm exemption in SB420 tracks the language in last year’s SB1472, except in one respect: “The act shall not apply to a manufacturer, dealer, distributor, integrator, installer or monitoring service provider of a central station security device or alarm system as described in the act.” Which raises the question, what is meant by the phrase “as described in the act”? SB420 seems to be selfcontained, i.e., it does not explicitly say it is amending an existing Act that may contain a definition of a security device [24]

or alarm system. AICC will work with the Missouri alarm industry members already engaged in this effort to determine the meaning of this additional wording, and whether a meeting with the bill sponsor is warranted.

Federal: A Federal right to repair legislation may be introduced for consideration in the next legislative session. Such effort would likely take place by re-introducing an updated version of the Federal Repair Act that Senator Lujan (NM) has co-sponsored in 2022 and 2024. We will arrange follow up Hill visits with any sponsors to echo the need for an alarm exemption, and to size up the timing and possibility of passage of any new statute under the new administration.

NextNav, Inc. (NextNav) has filed a Petition for Rulemaking with the FCC (WT Docket No. 24-240) that seeks to reconfigure the 902-928 MHz band (the “Lower 900 MHz Band”) and adopt new rules to enable the deployment of a 5G terrestrial positioning, navigation, and timing (PNT) network that is complimentary to GPS. Grant of the NextNav proposal could impact alarm devices that operate in portions of the Lower 900 MHz Band, by potentially causing interference and channel crowding where low powered, unlicensed equipment will as a practical matter have to operate in a smaller portion of the spectrum. AICC is actively working to focus the FCC on these concerns, through the filing of comments, meetings with FCC staff, meetings with representatives of NextNav, and related actions.

Flex Association, a trade group representing app-based platforms such as DoorDash, Grubhub, Instacart, Lyft, and Uber, has announced its support for the NextNav proposal. Among NextNav’s largest investors is The Vanguard Group, an investment manager that also holds substantial investments in Uber and Lyft. An ex parte letter filed October 31 by the Flex association in the NextNav proceeding emphasized that the rideshare and delivery industry contributes over $212 billion annually to the U.S. economy, has more than 7.3 million app-based workers, and generates $32 billion in additional revenue for restaurants, grocers, and other local businesses. This is driven, in part, by app WINTER 2024 | TMA Dispatch

platforms’ use of navigation technologies that provide reliable and accurate location-based information.

While AICC does not discourage participation in testing and analysis to see if Part 15 alarm devices could somehow continue to operate effectively, given the failure of NextNav thus far to provide any reliable showing to that effect, the alarm industry should be prepared to: •

•

Provide a reasonable (and companyanonymous) industry estimate of the economic harm to alarm companies and their customers if interference and channel crowding is caused by NextNav’s proposal, as well as a more detailed description of other types of harm (especially safety-related).

Evaluate and to the extent necessary refute any technical analysis and/or testing by NextNav.

Watch this Space: Court Overturns FTC Non-Compete Restriction, FTC Appeals On August 20, the US District Court for the Northern District of Texas in Ryan LLC v. FTC overturned the FTC’s recently-adopted ban on the use of non-compete restrictions in employee contracts. The rule was scheduled to go into effect on September 4. On October 18, 2024, the FTC filed a notice of appeal to challenge the August 2024 ruling by the Texas court. The FTC also has appealed a preliminary injunction ruling by the U.S. District Court for the Middle District of Florida. The issue will likely end up before the Supreme Court.

In the meantime, FTC has indicated that the Texas court’s decision does not prevent the FTC from addressing non-competes through case-by-case enforcement actions. Therefore, employers will need to stay abreast of any further rulings in this matter.

Please consult with employment counsel if you have any questions.

NG911 Update AICC (through Blooston) attended an Oct. 15 NG911 seminar that included WINTER 2024 | TMA Dispatch

FCC officials and industry experts on the panel. We posed a question as to how the FCC and industry can prevent devices sending automated alarms, video, etc. directly to the PSAP, without human screening. This could recreate the “autodialer” issue that can shut down a PSAP by flooding it with automated messages which can prevent PSAPs from responding to actual emergencies. We received an interesting response from a panelist representing NENA (who is apparently immersed in the development of technical standards for implementation of NG911). He indicated that with regard to automated, non-screened signals to a PSAP, “we have non-interactive call types, with special intelligence to deal with that.”

This would seem to suggest that it may be possible for NG911 technology to detect and block the messages to the PSAP that would cause the alarm industry’s concern. AICC is exploring this possible solution further. We have a call next week with Karen A. Carlson of Automated Secure Alarm Protocol Program, and will reach out to NENA.

CISA Releases Cybersecurity Guide for Communications Infrastructure On December 4, the Cybersecurity and Infrastructure Security Agency (CISA), in partnership with the National Security Agency (NSA), the Federal Bureau of Investigation (FBI) and international partners, released the Enhanced Visibility and Hardening Guidance for Communications Infrastructure, that provides best practices to protect against the threat actor that appears to have compromised networks of major global telecommunications providers.

According to the government, the recommended practices will strengthen visibility and harden network devices against a broad and significant cyber espionage campaign. The guide provides recommended actions to quickly identify anomalous behavior, vulnerabilities and threats, and to respond to a cyber incident. It also guides organizations to reduce existing vulnerabilities, improve secure configuration habits, and limit

potential entry points. The alarm industry should review the guidelines, to determine if there are any measures that can be used to better protect alarm traffic, and to examine whether telecom carrier adoption of these measures will affect alarm signals for better or worse.

FCC Adopts Order Allowing FirstNet to Operate in 4.9 GHz Band The FCC has released a Ninth Report and Order in WP Docket No. 07-100, which seeks to ensure the efficient and intense utilization of the 4.9 GHz Band for public safety and related communications nationwide. The Order authorizes a single Band Manager to receive a nationwide “overlay” license, and to enter into a sharing agreement with the First Responder Network Authority (FirstNet). Incumbents will be allowed to retain their licenses, and the Band Manager is directed to protect incumbent users from interference.

The Coalition for Emergency Response and Critical Infrastructure (CERCI) is reportedly planning to challenge the FCC’s decision in court. CERCI, backed

by T-Mobile and Verizon, has been urging the FCC to reject calls by the Public Safety Spectrum Alliance (PSSA) to assign the 4.9 GHz band to FirstNet, which is managed by and operated in conjunction with AT&T’s network.

With respect to setting up a scheme for non-public safety access via leasing, the FCC found no consensus in the record, so it deferred any ruling at this time.

Thus, for the time being at least, private sector companies will not be allowed access to the 4.9 GHz band despite earlier FCC actions that seemed to clear the path for this access. The alarm industry should determine whether its status as a group of quasi-public safety entities that already have a relationship with FirstNet for access to the network may allow possible access to 4.9 GHz spectrum as appropriate.

FCC To Propose Expanding 6 GHz Band Spectrum for Very Low Power Devices The FCC has proposed new rules to expand very low power device operations [25]

in additional spectrum in the 6 GHz band, alongside other Wi-Fi-enabled devices (ET Docket No. 18-295; GN Docket No. 17-183). The FCC has, in recent years, expanded unlicensed use between 5.925 and 7.125 GHz, helping to usher in Wi-Fi 6E, set the stage for Wi-Fi 7, and support the growth of the Internet of Things. The proposed rule changes would expand unlicensed use of the 6 GHz band by very low power devices in two additional subbands, making a contiguous 1200 megahertz of spectrum available for use by these devices. The proposal may create more spectrum that is usable for alarm devices.

If adopted, the proposed Report and Order would permit the very low power (VLP) class of unlicensed devices to operate across 350 megahertz of spectrum in the U-NII-6 (6.425-6.525 GHz) and U-NII-8 (6.875-7.125 GHz) portions of the 6 GHz band at the same power levels and technical/operational protections as recently approved for the UNII-5 (5.925-6.425 GHz) and U-NII-7 (6.525-6.875 GHz) bands, while protecting incumbent licensed services that operate in the 6 GHz band.

These VLP devices would have no restriction on locations where they may operate and would have no requirement to operate under the control of an automatic frequency coordination system. To ensure the risk of interference remains insignificant, the devices would be required to employ a contention-based protocol, implement transmit power control, and be prohibited from operating as part of a fixed outdoor infrastructure.

Our Gratitude to Our 2024 Committee Leaders To those who have served in committee leadership roles in 2024, we extend our deep gratitude for the time, knowledge, and talents that you have invested in the advancement of our community and our industry. Your contrubution has made such an impactful difference.

Alarm Industry Communications (AICC) - Tiffany Galarza, Sascha Kylau; Staff liaisons: Celia Besore and Leigh McGuire Associate Members’ Liaison Committee - Mark Hillenburg, Jennifer Holloway; Staff liaison: Illeny Maaza ASAP Leadership Committee - Pam Petrow, Daniel Oppenheim; Staff liaisons: Celia Besore and Bryan Ginn Bylaws - Jay Hauhn, Chet Donati; Staff liaison: Celia Besore Compliance Community - Kate Fisher, Tommy Whisnant; Staff liaisons: Celia Besore and Karen Monroe Education - John Brady, Brandon Niles; Staff liaison: Julie Webber Five Diamond - Caroline Brown, Jeff Cohen; Staff liaison: Karen Monroe Government Relations - James Marcella, Tommy Whisnant; Staff liaisons: Celia Besore and Karen Monroe GSOC - Richard Flores, Randy Rickert; Staff liaison Illeny Maaza IQ Committee: Ralph Sevinor, Ivan Spector, Amanda Hayden, Morgan Hertel, Tim Creenan; Staff liaison: Karen Monroe Long-Range Planning - Steve Butkovich, Celia Besore (TMA CEO) Marketing and Communications - Brandon Freedman, David Morgan: Staff liaison: Leigh McGuire Membership - Jack Doyle, Alan Gillmore; Staff liaison: Illeny Maaza NextGen Subcommittee - Amy Becht, Jessica Lambert; Staff liaisons: Illeny Maaza and Karen Monroe Nominating - Morgan Hertel, Steve Butkovich; Staff liaison: Celia Besore

Get engaged!

Join a TMA Committee.

SIAC Board Members - Bob Bonifas, Kevin Stone, Jack Doyle; Staff liaison: Celia Besore Standards - Morgan Hertel and Task Group co-chairs: Glenn Schroeder; Mark McCall; Dave Holl; Mike Picciola; and Larry Dischert; Staff liaisons: Celia Besore and Bryan Ginn Surveillance and Video Verification - David Charney, Wes Usie; Staff liaison: Julie Webber Technology - Stephen Kovacsiss, Matt Narowski; Staff liaison: Julie Webber

[26]

WINTER 2024 | TMA Dispatch

MEMBER NEWS>> Bosch Sells Security and Communications Technology Business to Triton Partners Bosch completed the sale of its entire Building Technologies division — which includes three business units: video systems, access and intrusion solutions, and communication technologies — to Triton Partners. The transaction for undisclosed terms was announced by both companies, highlighting the strategic rationale and future aspirations associated with the deal.

Triton Partners is a London-based private equity firm focused on investing in and supporting medium-sized businesses primarily across Europe. The acquisition is said to represent an opportunity to foster innovation and growth within the industrial, business services, and consumer/health sectors. Triton plans to position the acquired business as an independent company, enabling greater focus and agility in serving its markets. The new company will maintain its operational headquarters in Grasbrunn, Germany, and its workforce of approximately 2,700 employees spread across multiple global locations.

CPI Security Invests More Than $1 Million in Hurricane Helene Relief Efforts

CPI Security pledged to invest more than $1 million into Hurricane Helene disaster relief efforts, according to a company announcement.“Many of our employees, customers, and neighbors are trying to rebuild from this storm, and we’re committed to standing alongside them,” says CEO and founder Ken Gill The company sent crews of its own employees weekly, focused on helping its customers and employees in need. The crews took generators, Starlinks, chainsaws, and other much-needed supplies.

In addition to CPI’s direct engagement with its affected employees and customers, CPI Security has donated to organizations including Samaritan’s Purse, the American Red Cross, High Country Charitable Foundation and the Community Foundation of Western North Carolina.

WINTER 2024 | TMA Dispatch

PureTech Systems Announces Launch of Nuisance Alarm Filter Solution PureTech Systems Inc. announced the launch of PurifAI, a patented SaaS solution designed to filter false and nuisance alarms for self- and centralmonitoring operations.

The patented cloud-based service receives video motion alarms from any source (new or existing cameras, DVRs, NVRs, other video analytics, motion sensors), and reassess them using PureTech’s cutting-edge AI-boosted video analytics to filter out false/ nuisance alarms. Only auto-verified alarms that pass the AI filtering are forwarded to your central monitoring software, and/or SMS, and/or email.

False/nuisance alarms are logged, but not forwarded so you don’t have to waste time looking at them.

Allied Universal Named to Newsweek List of America’s Greatest Workplaces for Veterans Allied Universal® has been named to the Newsweek list of America’s Greatest Workplaces for Veterans 2024/2025.

Receiving the highest ranking of five out of five stars, the publication evaluated the company’s official programs for veterans, reviews and information from social media platforms.

[27]

Per Mar Security Services Honored by Resideo Per Mar Security Services, a leading provider of comprehensive security solutions for residential and commercial customers, has been honored with the 2024 Premier Security Dealer of the Year award by Resideo at its 35th Annual CONNECT customer event. The award honors the company’s dedication to growth, demonstrates true team performance, and delivers exceptional security solutions.

infrastructure and expertise in developing integrated GPU farms.

By optimizing cloud-based video monitoring, Dice is aligning the costs of video surveillance with traditional alarm monitoring, making it more accessible and affordable for businesses of all sizes.

Guardian Alarm named SDM 2024 Dealer of the Year

Brian Duffy, CEO of Per Mar, expressed his gratitude: “It is an honor to be recognized as Resideo’s Premier Partner of the Year. We are fortunate to be supported by such a great organization and we will continue to grow together in the future.”

(Pictured (l to r) - Quentin Gunther, Brian Duffy, and Mike Maher, Resideo.)

DMP Announced the Release of the XT75 Control Panel

to seamlessly connect with multiple providers.

CSS Cloud Services focuses on delivering reliable, redundant infrastructure through dual UL data centers.

Evolon and UCC Partner to Deliver Proactive Video Monitoring Solutions DMP announced the release of its highly anticipated control panel designed to bridge the gap between the XT Series and the XR Series. The XT75 tightly integrates intrusion, access control and AlarmVision® – making it ideal for customers who need a robust system with a smaller footprint. The XT75 supports AlarmVision products, a compatibility previously only available through XR Series panels, giving the ability to monitor real events in real time with a real response.

CSS Unveils Advanced Alarm and Communication Solutions with AlarmConnect™ and Cloud Services CSS is revolutionizing the communication and alarm management space with two cutting-edge offerings: CSS AlarmConnect™ and CSS Cloud Services. These services are designed to enhance connectivity, improve reliability, and simplify infrastructure management for businesses.

CSS AlarmConnect™ provides robust RespOrg services and circuit management, allowing businesses [28]

Evolon Technology, United Central Control (UCC), and COPS Monitoring (COPS) have announced a partnership to transform the proactive video monitoring market.

The companies will co-sell Evolon Insites Proactive Monitoring to offer a flexible suite of commercial video monitoring services. By combining Evolon’s advanced technology with UCC and COPS dedicated AlarmWatch expert video monitoring services, businesses can access comprehensive, proactive video monitoring solutions that enhance security while reducing operational costs.

The New DICE Announced Change to Video Platform Pricing Model The New DICE announced it is eliminating the per-camera charges for its interactive video platform and offering free camera connections, By doing so, DICE is significantly reducing the cost of entry for alarm and video monitoring centers seeking to leverage cloud-based solutions.

This innovative approach takes advantage of DICE’s extensive

Congratulations to Guardian Alarm President and CEO Brent Uhl and his team on being named SDM 2024 Dealer of the Year. Read the full story on sdmmag.com.

RAD Launches SARA™, the AIdriven Speaking Autonomous Responsive Agent

Robotic Assistance Devices (RAD) announced the launch of SARA™ (Speaking Autonomous Responsive Agent). This innovative software solution offers unparalleled efficiency and costeffectiveness while reshaping how Global Security Operations Centers (GSOCs) operate.

A typical security operations center relies on human workers to review video footage escalated by analytics, assess the situation, and decide on appropriate actions, which may include verbal engagement or escalation to facility management or law enforcement. SARA automates these tasks with significant improvements, delivering enhanced efficiency, reduced costs, and superior performance across a wide range of scenarios.

WINTER 2024 | TMA Dispatch

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WINTER 2024 | TMA Dispatch

Join us in welcoming our new and returning members to the TMA community! To view a complete list, visit www.tma.us.

Consultant Hightower Risk Associates Inc. Miami Beach, FL (770) 402-3766 LinkedIn Contact: Steven Haase, President A seasoned insurance professional, Steven Haase specializes in the development of innovative insurance products that address emerging risks associated with new technologies and evolving economic models. He focuses on offering micro embedded insurance through IoT devices provided by smart home and business companies. These insurance products are designed to cover a range of risks, including: •

Stolen packages detected by monitored cameras • Water damage detected by water sensors • Theft or property damage that triggers an alarm Additionally, Steve is expanding into cyber insurance and breach prevention and recovery solutions that can be embedded with monitoring subscriptions. Given the increasing vulnerabilities of IoT devices, as highlighted by various reports and articles, there’s a growing need for comprehensive protection. He believes in turning these vulnerabilities into opportunities by offering solutions that include insurance, prevention, and recovery services to safeguard users.

Listed Monitoring

ProTELEC Security & Safety Winnipeg, MB (877) 949-1417 protelecalarms.com

Looking to hire or be hired?

ProTELEC Security + Safety Ltd. is a Western Canadian, family-owned and operated security and safety company.

For over 56 years, we have been protecting life and property through a blend of state-of-the-art monitoring technology and live operator response from our 24/7/365 ULC Certified Emergency Monitoring Centre. As a boutique security and safety provider, ProTELEC is dedicated exclusively to the commercial sector, offering tailored alarm monitoring services, products, and response solutions.

ProTELEC employs 49 full time staff and is a COR™-certified, full-service firm with sales, installation, and service of all products (security, access control, video, lone worker monitoring) provided and monitoring services for all products installed.

You get out what you put in.

Check out TMA’s on-line Job Board. Members can post open positions and search for free!

Visit https://tma.us/job-board/

Make the most of your TMA membership in 2025.

Learn how at www.tma.us/ member-resources WINTER 2024 | TMA Dispatch

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CERTIFIED>>

FirstNet Certified Companies

TMA is pleased to introduce and recognize the following companies who have become FirstNet certified as of December 17, 2024. n ADT, LLC, Boca Raton, FL n Advance Alarms Inc., Broken Arrow, OK n Affiliated Monitoring, Union, NJ n Alarms Unlimited, San Diego CA n Allstate Security Industries, Inc., Amarillo, TX

n Midwest Alarm Company, Inc., Sioux Falls, SD n NAPCO Security Systems, Inc., Amityville, NY n National Monitoring Center (NMC), Lake Forest, CA n Nationwide Security Corporation, Branford, CT

IQ Certified Companies

n Bay Alarm Systems, Concord, CA

n Pye-Barker Fire & Safety, LLC, Doral, FL

TMA is pleased to introduce and recognize the following companies who have become IQ certified as of December 17, 2024.

n Centra-larm Monitoring- Manchester, NH

n Rapid Response Monitoring, Syracuse, NY

n Advance Alarms, Inc.,

n COPS Monitoring, Williamstown, NJ

n Safe Tech USA, Ltd., Melville, NY

n Complete Security Systems, Marlboro, NJ

n SCN Security Communication Network, Inc., Corona, CA

n Criticom Monitoring Services, Longwood, FL

n Securitas Technology, Plymouth, MN

n Arco Security Central Station Corp., Miami, FL

n DGA Security Systems, Inc., New York, NY n Dispatch Center Ltd., San Antonio, TX n DMP, Springfield, MO n Doyle Security Systems Inc., Rochester, NY n Electronix Systems Central Station Alarms, Inc., Huntington Station, NY n Emergency 24, Des Plaines, IL n Federal Response Center, Inc., Springfield, MO n First Alarm, Aptos, CA n Force Security Solutions, LLC, Manassas, VA

n SecurityCentral, Statesville, NC n Security Equipment, Inc., Omaha, NE n Sentinel Alarm Company, Stowe, VT n Sentry Alarm Systems, Monterey, CA n Southwest Dispatch Center, Richardson, TX n Tech Electronics, Inc., St. Louis, MO n The Fireline Corporation, Baltimore, MD n Triple S Alarm Co., Little Rock, AR n United Security Communications, Inc., Lothian MD n Vector Security, Inc., Warrendale, PA n Vyanet Operating Group-Bend, OR

n Hoffman Security, Atwater, CA

n Washington Alarm, Inc., Seattle, WA

n Intercom Clock & Signal Services, dba ICS, Riverside, CA

n WH International Response Center, Rockford, MN

n Intruder Alert Systems of San Antonio, San Antonio, TX n JCI, Boca Raton, FL n Kansas City CCTV, LLC DBA Kansas City CCTV & Security, Kansas City, MO n Kings III of America, Coppell, TX

Broken Arrow, OK n Advanced Alarm, Inc., Tonawanda, NY n Affiliated Monitoring Inc., Union, NJ n Allstate Security Industries, Inc., Amarillo, TX n Centra-larm Monitoring- Manchester, NH n COPS Monitoring, Williamstown, NJ n Genesis Security Services, Carolina, PR n Guardian Protection Warrendale, PA n National Monitoring Center, Lake Forest, CA n Rapid Response Monitoring Services, Inc., Syracuse, NY n Securityhunter, Inc., Baltimore, MD n Solid Security Services, Inc. Buford, GA n SSC Services Inc. dba Cen-Signal, Columbus, GA n Statewide Monitoring Corporation, Staten Island, NY n Wayne Alarm Systems, Inc., Lynn, MA

n Lydia Security Monitoring dba UCC, San Antonio, TX [31]

WINTER 2024 | TMA Dispatch

PROGRAMS>>

Congratulate TMA’s 2024 Five Diamond Designees The monitoring centers listed below are designated TMA Five Diamond as of 12/17/24 through April 2025. This designation marks a commitment to the highest industry standards. Visit TMA.us for the most up-to-date listing of certificants.

AFA Protective Systems Syosset, NY www.afap.com Full-Service Monitoring Designated since 1/2014 Audeamus DBA Sebastian CorpKerman, CA www.audeamus.net Full Service Monitoring Designated since 1/2024 a.p.i. Alarm Inc. Denver, CO www.apialarm.com Full Service Monitoring Designated since 01/2023 a.p.i. Alarm Inc. Toronto, ON www.apialarm.com Full Service Monitoring Designated since 01/2023 Acadian Monitoring Services, LLC Lafayette, LA www.acadianmonitoringservices.com Wholesale Monitoring Designated since 01/2005 ADT Knoxville, TN www.adt.com/local/tn/knoxville Full Service Monitoring Designated since 04/2024 ADT by Telus Calgary AB www.telus.com Full-service and Wholesale Designated since 12/2020 ADT by Telus Saint Leonard QC www.telus.com Full Service and Wholesale MonitoringDesignated since 12/2023

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ADT Commercial LLC (formerly Protection One) Irving, TX www.adt.com Full Service Monitoring Designated since 10/2014 Affiliated Monitoring Union, NJ www.affiliated.com Wholesale Monitoring Designated since 09/2005 Affiliated Monitoring Houston, TX www.affiliated.com Wholesale Monitoring Designated since 05/2022 Alarm Detection Systems, Inc. Aurora, IL www.adsalarm.com Full Service Monitoring Designated since 08/2003

Allied Universal Technology Services Wyoming, MI www.aus.com Full-Service Monitoring Designated since 5/2021 Allied Universal Technology Services Richardson, TX www.aus.com Full-Service Monitoring, SOC/Proprietary Monitoring, Video Monitoring Designated since 7/2013 Allstate Security Industries, Inc. Amarillo, TX www.allstatesecurity.com Wholesale Monitoring Designated since 08/2023 American Alarm and Communications, Inc. Arlington, MA www.americanalarm.com Full-Service Monitoring Designated since 04/2004

Alarm Detection Systems, Inc. (formerly Safe Systems) Louisville, CO www.adsalarm.com Full Service Monitoring Designated since 08/2004

American Electric Power Columbus, OH www.aep.com GSOC Monitoring Designated since 11/2020

Alarmco, Inc. Las Vegas, NV www.alarmco.com Full Service Monitoring Designated since 06/2006

Amherst Alarm Inc. Amherst, NY www.amherstalarm.com Full Service Monitoring Designated since 03/2004

Alarme Sentinelle/Sentinel Alarm Montreal, QC www.sentinelalarm.com Full-Service Monitoring – Canada Designated since 12/2010

AvantGuard Monitoring Centers Cedar City, UT www.agmonitoring.com Wholesale Monitoring Designated since 05/2023

Alert 360 Tulsa, OK www.alert360.com Full Service Monitoring Designated since 08/2018

AvantGuard Monitoring Centers Ogden, UT www.agmonitoring.com Wholesale Monitoring Designated since 01/2007 WINTER 2024 | TMA Dispatch

Barcom Security, Inc. Swansea, IL www.barcomsecurity.com Full-Service Monitoring Designated since 11/2007

Cooperative Response Center, Inc. (CRC) Austin, MN www.crc.coop Wholesale Monitoring Designated since 03/2011

Bay Alarm Company Concord, CA www.bayalarm.com Full Service Monitoring Designated since 01/2006

COPS Monitoring Boca Raton, FL www.copsmonitoring.com Wholesale Monitoring Designated since 04/2014

Bell Canada Toronto, ON www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2015 Bell Canada Winnipeg, MB www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2020 Blackline Safety Calgary, AB www.blacklinesafety.com Full Service Monitoring - Canada Designated since 04/2018 Brightspeed Security Systems (formerly CenturyLink Security) Monroe, LA www.brightspeedsecurity.biz Full Service Monitoring Designated since 02/2005 Brinks Home™ (formerly Monitronics International) Farmers Branch, TX www.brinkshome.com Wholesale Monitoring Designated since 02/2005 Centra-Larm Monitoring Inc. Manchester, NH www.centra-larm.com Wholesale Monitoring Designated since 06/2009 Clearview Securities, Inc. Knoxville, TN www.clearviewtn.com Full Service Monitoring Designated since 05/2023

WINTER 2024 | TMA Dispatch

COPS Monitoring Lewisville, TX www.copsmonitoring.com Wholesale Monitoring Designated since 06/2014 COPS MonitoringWilliamstown, NJ www.copsmonitoring.com Wholesale Monitoring Designated since 05/2014 CPI Security Systems Charlotte, NC www.cpisecurity.com Full Service Monitoring Designated since 08/2009 Damar Security Systems Sarnia, ON https://damarsecuritysystems.com/ Full Service Monitoring - Canada Designated since 11/2012 DGA Security Systems, Inc. New York, NY www.DGA.com Full Service Monitoring Designated since 02/2005 DMC Security Services Inc., Midlothian IL www.dmcsecurity.com Full-Service Monitoring Designated since 9/2005 Dynamark Monitoring, Inc. Hagerstown, MD www.dynamarkmonitoring.com Wholesale Monitoring Designated since 02/2012

Electronix Systems Central Station Alarms, Inc. Huntington Station, NY www.electronixsystems.com Full Service Monitoring Designated since 06/2005 Ellijay Telephone Company Ellijay, GA www.etcbusiness.com Full Service Monitoring Designated since 04/2015 ESC Central Birmingham, AL www.esccentral.com Wholesale Monitoring Designated since 12/2023 Everon (formerly ADT Commercial LLC) Irving, TX www.everonsolutions.com Full-Service Monitoring, Designated since 10/2014 Federal Response Center Springfield, MO www.federalprotection.com Wholesale Monitoring Designated since 01/2006 Fire Monitoring of Canada, Inc. St. Catharines, ON www.fire-monitoring.com Full Service Monitoring - Canada Designated since 05/2009 Guardian Alarm Southfield, MI https://guardianalarm.com/ Full-Service Monitoring Designated since 3/2024 Guardian Protection Services Inc. Butler, PA www.guardianprotection.com Full-Service Monitoring Designated since 06/2020 Guardian Protection Services Inc. Warrendale, PA www.guardianprotection.com Full-Service Monitoring Designated since 09/2006

[33]

Gillmore Security Systems Inc. Cleveland, OH www.gillmoresecurity.com Full Service Monitoring Designated since 01/2009

Life Alert Emergency Response, Inc. Encino, CA www.lifealert.com Full-Service Monitoring Designated since 11/2014

GM Security Technologies San Juan, PR www.gmsectec.com Wholesale Monitoring Designated since 10/2011

Life Safety Monitoring, LLC Munhall, PA www.mylifesafetymonitoring.com Wholesale Monitoring Designated since 01/2018

Holmes Security Systems Fayetteville, NC www.holmeselectricsecurity.com Full Service Monitoring Designated since 12/2017

Metrodial Corporation, Inc. Hicksville, NY www.metrodial.com Full Service Monitoring Designated since 11/2004

Huronia Alarm & Fire Security, Inc. Midland, ON www.huroniaalarms.com Full Service Monitoring - Canada Designated since 06/2013

National Monitoring Center Irving, TX www.nmccentral.com Wholesale Monitoring Designated since 06/2016

Interface Systems Earth City, MO www.interfacesystems.com Full Service Monitoring Designated since 08/2004

National Monitoring Center Lake Forest, CA www.nmccentral.com Wholesale Monitoring Designated since 06/2016

Interface Systems Plano, TX www.interfacesystems.com Full Service Monitoring Designated since 11/2012

Nationwide Central Station Monitoring Corp.

Freeport, NY www.nationwidedigital.com Full Service Monitoring Designated since 04/2007

iWatch Communications Beaverton, OR www.iwatchcomm.com Full Service Monitoring Designated since 01/2008

NextEra Energy, Inc. Juno Beach, FL www.nexteraenergy.com GSOC Monitoring Designated since 12/2022

Kastle Systems Falls Church, VA www.kastle.com Full-Service Monitoring Designated since 06/2014

Northern911 Sudbury, ON www.northern911.com Full-Service Monitoring – Canada Designated since 05/2014

Kroger Central Alarm Control Portland, OR www.kroger.com GSOC

[34]

Northwest Alarm MonitoringSeattle Washington www.nwalarm.com Wholesale Monitoring Designated since 8/2024

Operational Intelligence Center Indianapolis, IN Full Service Monitoring Designated since 01/2020 Paladian Victoria, BC Full Service and Wholesale Monitoring Designated since 6/2016 Peak Alarm Company, Inc. Salt Lake City, UT www.peakalarm.com Full-Service Monitoring Designated since 02/2006 Per Mar Security Services Davenport, IA www.permarsecurity.com Full Service Monitoring Designated since 06/2005 Pro-Vigil San Antonio, TX www.pro-vigil.com Full Service Monitoring Designated since 01/2024 Quick Response Cleveland, OH www.quickresponse.net Wholesale Monitoring Designated since 10/2005 SecurTek Monitoring Solutions, Inc. Winnipeg, MB www.securtek.com Full-Service Monitoring – Canada Designated since 05/2022 SecurTek Monitoring Solutions, Inc. Yorkton, SK www.securtek.com Full-Service Monitoring – Canada Designated since 05/2010 Securitas Electronic Security, Inc. Honolulu, HI www.securitases.com Full Service Monitoring Designated since 12/2003

WINTER 2024 | TMA Dispatch

Securitas Electronic Security, Inc. Charlotte, NC www.securitases.com Full Service Monitoring Designated since 03/2022

Superior Central Station, Inc. McAllen, TX www.superiorcentral.com Full Service Monitoring Designated since 06/2007

Vancouver Fire & Security Richmond, BC www.radiussecurity.ca Wholesale Monitoring - Canada Designated since 07/2012

Securitas Electronic Security, Inc. Uniontown, OH www.securitases.com Full Service Monitoring Designated since 11/2003

Tech Systems Inc. Buford, GA www.techsystemsinc.com Wholesale Monitoring Designated since 12/2019

Vivint Inc. - MN Eagan, MN www.vivint.com Full Service Monitoring Designated since 03/2014

Security Alarm Corporation Port Charlotte, FL www.securityalarmcorp.com Full Service Monitoring Designated since 06/2012

Telsco Security Systems Edmonton, AB www.telsco.com Full Service Monitoring - CA Designated since 02/2016

Vivint Inc. - UT Provo, UT www.vivint.com Full Service Monitoring Designated since 03/2014

Security Central Statesville, NC www.security-central.com Wholesale Monitoring Designated since 7/2015

The Church of Jesus Christ of Latter-day Saints Salt Lake City http://churchofjesuschrist.org GSOC Monitoring Designated since 05/2012

Viiz Communications Anniston, AL www.viiz.com Video Monitoring Designated since 9/2024

Security Equipment, Inc. (SEI) Omaha, NE www.sei-security.com Full Service Monitoring Designated since 07/2004 Smart Security Pros Bowie, MD www.mobilevideoguard.com Video Monitoring Designated since 11/2024 Sonitrol Great LakesGrand Blanc, MI www.sonitrolverified.com Full Service Monitoring Designated since 02/2022 Statewide Central Station Tampa, FL www.statewidecs.com Wholesale Monitoring Designated since 5/2023 Statewide Central Station Staten Island, NY Statewidecs.com Wholesale Monitoring Designated Since 2/2011

WINTER 2024 | TMA Dispatch

The Watchlight Corporation El Cajon, CA www.watchlight.com Full Service Monitoring Designated since 03/2014 Titan Protection Overland Park, KS www.tpcsecurity.com Full Service & Wholesale Monitoring Designated since 10/2022 U.S. Monitoring, Inc. Oklahoma City, OK www.usm-ok.com Wholesale Monitoring Designated since 08/2018 United Central Control San Antonio, TX www.teamucc.com Wholesale Monitoring Designated since 08/2004

Vyanet Operating Group, Inc. Bend, OR www.vyanet.com Full Service Monitoring Designated since 12/2014 Washington Alarm Seattle, WA www.washingtonalarm.com Full-Service Monitoring 12/2006 Wegmans Food Markets, Inc. Rochester, NY www.wegmans.com GSOC Monitoring Designated since 04/2008 WH International Response Center Rockford, MN www.whirc.com Wholesale Monitoring Designated since 12/2004

Valley Security and Alarm Fresno, CA www.valleysecurityandalarm.com Full Service Monitoring Designated since 10/2017

[35]

Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services.

Please contact Alice Cornett Giacalone for a complimentary review of your current program and quotes.

As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry.

Coverage options include: • General Liability/Errors & Omissions • Employment Practices Liability • Fiduciary Liability • Cyber Liability • Directors & Officers Liability • Auto Liability & Physical Damage • Risk Management

• Umbrella/Excess Liability • Property/Inland Marine • Workers’ Compensation • Surety Bonds • Crime • Employee Benefits Liability • Consultation

Central Insurance Agency, Inc. (Davenport Office) 2942 N Harrison Street, Davenport, IA 52803 Phone: 800-917-ALICE (2542) / E-Fax: 908-842-0313 / Email: aliceg@ciainsures.com

2025 Awards

&

TMA/SDM Excellence Awards

TMA/SSI Marvel Technology Award Entry Deadline: March 5, 2025 Visit tma.us/events/awards/ for entry eligibility and details.

[36]

TMA DISPATCH, WINTER 2024 ADVERTISERS INDEX n Alarm.com, page 2 n Altronix, page 5 n Calipsa, page 21 n CIA, page 36 n The NEW DICE, page 8 n NAPCO, page 41 n PureTech Systems, page 11 n UL Solutions, page 18 Email communications@tma. us for information on TMA advertising. Options are available for e ver y budget.

Sponsorships are available for our 2025 meetings. Contact Keely Anderson at kanderson@tma.us.

WINTER 2024 | TMA Dispatch

GRADUATES>>

Monitoring Center Operator Level 1 Training Graduates

USA and international graduates completed August 1, 2024 to October 31, 2024

Graduates highlighted in blue achieved 100% on their exam.

Name Company Graduated Austin Abbey Paladin Technologies, Inc. (Victoria) (CA) 9/19/2024 Mehdi Aboudou Paladin Security Group (CA) 8/5/2024 Carmen Aguilar Security Central 9/7/2024 Desmond Aguilera First Alarm 10/12/2024 Hajar Akherraz ADT By Telus (CA) 9/11/2024 Nelly Ala National Monitoring Center 8/20/2024 Justice Alexander Cops Monitoring by Lydia Security 10/19/2024 Syed Ali Interface Systems - Earth City 9/15/2024 Andrew Allred Allied Universal Technology Services 10/8/2024 Jayde Alston General Security 10/24/2024 Tyler Anderson Interface Systems - St. Louis 10/3/2024 Shermia Anderson SimpliSafe Inc. 10/8/2024 Annabel Anty Cops Monitoring by Lydia Security 10/19/2024 Mysha Anyasodike ADT 8/7/2024 Adra Armstrong National Monitoring Center 10/24/2024 Errick Arnold SimpliSafe Inc. 9/30/2024 Jordan Ashe National Monitoring Center 9/3/2024 Dominic Audet ADT By Telus (CA) 9/11/2024 Krystle Bailey Tech Systems Inc 8/21/2024 Daniel Baltes Vivint, Inc. 10/23/2024 Charity Barchers Security Central 9/7/2024 Arlene Beraza Superior Central Station Inc. 8/21/2024 Adam Bishop Viiz Communications Inc. 9/8/2024 Brayden Blevins Interface Systems - Earth City 8/7/2024 Joseph Blount SimpliSafe Inc. 10/8/2024 Amanda Bonilla SimpliSafe Inc. 10/28/2024 Mackenzie Booker Interface Systems - Earth City 10/25/2024 Nia Bowling A3 Smart Home dba AAA Smart Home 10/28/2024 Ozzy Boyana Paladin Security Group (CA) 10/31/2024 Jacob Boyd Securitas Technology 10/17/2024 George Boyle Cops Monitoring by Lydia Security 8/24/2024 Jackson Boytim Life Safety Monitoring, LLC 9/23/2024 Darrion Bramlett Interface Systems - St. Louis 9/23/2024 Amanda Brandner A3 Smart Home dba AAA Smart Home 10/29/2024 Geoffrey Breedwell Operational Intelligence Center 8/23/2024 Jalynn Brown SimpliSafe Inc. 9/30/2024 Brandy Brown Vigilante Security 8/28/2024 Pamela Brown Vivint, Inc. 9/19/2024 Dante Browning Dispatch Center, Ltd 9/26/2024 Lisa Burdine Security Central 8/27/2024 Olivia Burruss SimpliSafe Inc. 10/8/2024 ToyTiaunna Bussey Interface Systems - Earth City 10/4/2024 Ronald Caldwell Securitas Technology 9/13/2024 Julio Carrillo A3 Smart Home dba AAA Smart Home 10/30/2024 John Cason Security Central 8/23/2024 Emily Chapel Federal Response Center 10/3/2024 Tim Clang Kroger Central Alarm Control 8/30/2024 Veronica Clayton Alert 360 9/4/2024 Nathan Coates Valley Security & Alarm 9/10/2024 Samuel Cole Brinks Home Security 9/10/2024 Francesca Constant ADT By Telus (CA) 9/11/2024 Cesar Cortes Brinks Home Security 9/9/2024 Thomas Cowley Cops Monitoring by Lydia Security 10/23/2024 Jason Craig Alarm Detection Systems 8/3/2024 Andy Cramer Securitas Technology 10/1/2024 Keilani Cruz AZ Security Control 10/2/2024 Wyatt Cunningham SimpliSafe Inc. 10/28/2024 Grey Currier-Mead iWatch Communications 8/1/2024 Sewa Da Silveira ADT By Telus (CA) 9/18/2024 Justin Dalley Allied Universal Technology Services 8/19/2024 Nazic Damrah Interface Systems - Earth City 10/24/2024 Emma Davis Federal Response Center 10/3/2024

WINTER 2024 | TMA Dispatch

Name Keiran Davis Garrett Davis Precious Dawson Izrael De Jesus Jacob Deegan Chase Dixon

Company Graduated Paladin Technologies, Inc. (Victoria) (CA) 9/10/2024 SimpliSafe Inc. 10/8/2024 Brinks Home Security 9/6/2024 Washington Alarm 8/23/2024 General Security 9/5/2024 The Church of Jesus Christ of Latter-day Saints 10/12/2024 Kevin Dorrell NewCBN, LLC dba Protos Security 9/23/2024 Craig Doucette CoStar Group 9/19/2024 Benjamin Durrant Vivint, Inc. 10/24/2024 PJ Edminston Securitas Technology 10/3/2024 Corlis Edwards National Monitoring Center 9/19/2024 Renee Elkins Securitas Technology 10/8/2024 Malisha Ellison SimpliSafe Inc. 8/26/2024 Nicole Erickson Alarmco 10/11/2024 Dominique Esquivel United Central Control (UCC) 10/24/2024 Grace Farwell Jade Alarm Co. 9/16/2024 Issa Faulkner A3 Smart Home dba AAA Smart Home 10/29/2024 Brian Ferguson SMART Security Pros, LLC dba Mobile Video Guard 8/1/2024 Terrance Ferguson Tech Systems Inc 9/5/2024 Jcia Fitzgerald SimpliSafe Inc. 8/26/2024 Elaina Flores Cops Monitoring by Lydia Security 10/20/2024 Alex Flores Kroger Central Alarm Control 8/25/2024 Christina Folsom Security Central 8/24/2024 Latoria Ford Brinks Home Security 8/31/2024 Shelby Forman ADT 8/9/2024 Savion Fuller A3 Smart Home dba AAA Smart Home 10/27/2024 Maritza Gallardo Vivint, Inc. 10/25/2024 Gage Gardner Vivint, Inc. 10/24/2024 Bonnie Ginka A3 Smart Home dba AAA Smart Home 10/28/2024 Jamareia Goines Allied Universal Technology Services 10/23/2024 Jikayla Goins Allied Universal Technology Services 10/22/2024 Jonathan Gomez Vivint, Inc. 10/26/2024 Marisela Gonzalez Sebastian Corp 9/6/2024 Ida Gonzalez Superior Central Station Inc. 8/22/2024 Shera Gore Security Central 8/17/2024 Allison Gulbin General Security 9/6/2024 Jessica Gurley Viiz Communications Inc. 9/7/2024 Rick Hacking The Church of Jesus Christ of Latter-day Saints 10/12/2024 Eliza Halbrook Vivint, Inc. 10/24/2024 Verneshia Hall Viiz Communications Inc. 9/11/2024 Melissa Hamed Securitas Technology 10/18/2024 Adam Hansen Vivint, Inc. 10/24/2024 Hunter Harmon Vivint, Inc. 10/24/2024 Jason Hart SimpliSafe Inc. 8/26/2024 Kendra Harwell Security Central 8/18/2024 Zakhiya Heards Securitas Technology 10/23/2024 Michael Hemming Watchlight Corporation 9/9/2024 Julian Hernandez National Monitoring Center 10/29/2024 Tyra Hicks Cops Monitoring by Lydia Security 9/10/2024 Zevon Hightower Tech Systems Inc 10/29/2024 Joyce Hill SimpliSafe Inc. 8/7/2024 Darmesha Holland The Aerospace Corporation 9/28/2024 Brandon Houghton Securitas Technology 9/21/2024 Jaleesa Hurd Cops Monitoring by Lydia Security 9/28/2024 Fajr Hussain Interface Systems - Earth City 10/5/2024 Ramzi Ibrahim Vivint, Inc. 9/19/2024 Joe Jackson ADT 8/10/2024 Carmene Jackson National Monitoring Center 10/29/2024 Dejah James Tech Systems Inc 10/18/2024

[37]

Name Johneen Jarratt Julia Jefferson Olusanya Jegede Latasha Johnson Jaleel Johnson Lisa Johnson

Company Graduated SimpliSafe Inc. 8/26/2024 SimpliSafe Inc. 9/30/2024 Interface Systems - Earth City 9/5/2024 Allied Universal Technology Services 9/9/2024 Interface Systems - St. Louis 10/20/2024 SMART Security Pros, LLC dba Mobile Video Guard 10/8/2024 Shauntae Jones SimpliSafe Inc. 8/26/2024 Jayrd Keen-Funk Jade Alarm Co. 9/6/2024 Randall Jamie Kerr Viiz Communications Inc. 9/10/2024 Nicholas Ketron Dispatch Center, Ltd 8/2/2024 Amy Knight ESC Central 8/16/2024 Adam Knorst United Central Control (UCC) 9/19/2024 Oliver Kochendorfer Paladin Technologies, Inc. (Victoria) (CA) 10/30/2024 Evelyn Kokotkiewicz Security Central 8/24/2024 Z Krick Vivint, Inc. 9/19/2024 Simon Labbe Geolier ADT By Telus (CA) 9/11/2024 Timothy Labus Securitas Technology 10/18/2024 Orlando Leon Allied Universal Technology Services 8/19/2024 Perla Leon Martinez A3 Smart Home dba AAA Smart Home 10/26/2024 Jeyda Leonardo Valley Security & Alarm 10/16/2024 Troy Lewars Vivint, Inc. 10/26/2024 Broderick Lewis Allied Universal Technology Services 9/24/2024 Chad Lilywhite Vivint, Inc. 10/27/2024 Tyler Llamas SimpliSafe Inc. 9/30/2024 Ivana Lockerman A3 Smart Home dba AAA Smart Home 10/28/2024 Brett Lohrke Vivint, Inc. 9/24/2024 Louis Lopez United Central Control (UCC) 8/27/2024 Lisa Lowry A3 Smart Home dba AAA Smart Home 10/26/2024 Almon Lunn Huntington National Bank 10/19/2024 Da’Relle Lynch SimpliSafe Inc. 10/28/2024 Benjamin Maldonado National Monitoring Center 10/29/2024 Sharnice Mann Securitas Technology 10/10/2024 Nicole Mann SimpliSafe Inc. 8/26/2024 Savannah Manyfield A3 Smart Home dba AAA Smart Home 10/28/2024 Sandra Martinez United Central Control (UCC) 10/24/2024 Joey Martinez United Central Control (UCC) 10/25/2024 Davion Massey DGA Security 9/19/2024 Geoffrey McDonald Costco Wholesale 9/17/2024 Rebecca McDonald Viiz Communications Inc. 9/7/2024 Melanie McIntyre A3 Smart Home dba AAA Smart Home 10/25/2024 Brianna Mckenith SimpliSafe Inc. 10/28/2024 Monteisha Mclennan Bay Alarm 10/25/2024 Kimberly McNeil SimpliSafe Inc. 10/8/2024 Jessica Meiners Securitas Technology 10/2/2024 Jose Mendez DGA Security 9/19/2024 Vinecia Mercer SimpliSafe Inc. 10/8/2024 Houssem Messiougha ADT By Telus (CA) 9/4/2024 Latisha Michael SimpliSafe Inc. 8/27/2024 Heather Minor SimpliSafe Inc. 10/8/2024 Cathreen (Star) Mlenga Washington Alarm 8/30/2024 Shante Moffett Vivint, Inc. 9/23/2024 Hanan Mohamoud API Alarm Inc (CA) 9/29/2024 Maria Montero Garcia National Monitoring Center 10/29/2024 Krystal Moreno Security Central 8/28/2024 Duane Morris Paladin Technologies, Inc. (Victoria) (CA) 8/17/2024 Karos Morton Paladin Technologies, Inc. (Victoria) (CA) 10/21/2024 Delorian Murray Securitas Technology 10/2/2024 Devin Nelson A3 Smart Home dba AAA Smart Home 10/27/2024 Cade Nelson Vivint, Inc. 10/25/2024

Never stop learning... and growing!

[38]

Name Company Graduated Christina Nestor SimpliSafe Inc. 8/26/2024 Karma Nipp CRC 9/11/2024 Nicholas Noel Allied Universal Technology Services 10/23/2024 TQuarius Norwood SimpliSafe Inc. 10/8/2024 Favour Nweke Interface Systems - Earth City 10/5/2024 Monday Ocheje Tech Systems Inc 10/11/2024 William Oleson Vivint, Inc. 10/25/2024 Mercedez Olmedo DMC Security Services, Inc. 8/8/2024 Esther Orozco Dispatch Center, Ltd 9/13/2024 Chloe Owusu-Ansah National Monitoring Center 10/23/2024 Valerie Paille ADT By Telus (CA) 9/18/2024 Chang Pang Costco Wholesale 9/6/2024 Sukhdeep Panjeta Gazer Monitoring Inc (CA) 10/27/2024 Shagayla Parish Brinks Home Security 9/4/2024 Tevin Parmer SimpliSafe Inc. 10/28/2024 Grant Pay Vivint, Inc. 10/27/2024 Michel Perera A3 Smart Home dba AAA Smart Home 10/25/2024 Jayme Perez United Central Control (UCC) 8/29/2024 Lakisha Peterson Allied Universal Technology Services 10/9/2024 Antwaun Pierce Cops Monitoring by Lydia Security 10/19/2024 Samantha Putnam Huronia Alarm & Fire Security, Inc. (CA) 9/27/2024 Giselle Quinones A3 Smart Home dba AAA Smart Home 10/18/2024 Amber Reed SimpliSafe Inc. 8/26/2024 Fleur Remington Wegmans Asset Protection 8/22/2024 Jocelyne Reyna Superior Central Station Inc. 8/21/2024 Angelina Richardson A3 Smart Home dba AAA Smart Home 10/31/2024 LaQuandria Riggs ESC Central 8/14/2024 Caryn Robinson Bay Alarm 10/22/2024 Joseph Robinson Security Central 10/26/2024 Lyric Robinson Vivint, Inc. 9/19/2024 Jeff Robison The Church of Jesus Christ of Latter-day Saints 8/21/2024 Julius Rodriguez Alarm Detection Systems 10/26/2024 Dolores Rodriguez Sebastian Corp 9/19/2024 Leonard Rodriguez Vivint, Inc. 10/26/2024 Ashlee Roebuck Securitas Technology 9/27/2024 Veronica Roemhild Operational Intelligence Center 9/6/2024 Mena Rofail Interface Systems - Earth City 9/26/2024 Damian Rosales First Alarm 9/14/2024 Zachary Roy ADT By Telus (CA) 9/18/2024 Ashley Ryan A3 Smart Home dba AAA Smart Home 10/22/2024 Eli Santiago Interface Systems - Earth City 10/17/2024 Ashley Santibanez Interface Systems - Earth City 10/11/2024 Amy Santos Universal Atlantic Systems, LLC (UAS) 9/13/2024 Amanda Santoyo ADT 8/15/2024 Elizabeth Scarlett ESC Central 10/25/2024 Jennifer Sevilla ADT 9/6/2024 Michael Shaver Alert 360 8/28/2024 Nathan Sherwood Federal Response Center 8/30/2024 Constance Shouse ADT 8/4/2024 Debra Simervil Cops Monitoring by Lydia Security 10/19/2024 Barry Skinner SimpliSafe Inc. 8/7/2024 Brandy Small National Monitoring Center 8/21/2024 Chyna Smith Jade Alarm Co. 9/15/2024 Jennifer Smith Security Central 8/16/2024 Victoria Smith Security Engineers Inc. 10/10/2024 Leticia Soto Brinks Home Security 8/30/2024 Tania Soto Sebastian Corp 8/21/2024 Elizabeth Spalding Paladin Security Group (CA) 8/19/2024 Articia Spencer SimpliSafe Inc. 9/30/2024

Go to TMATraining.org to preview TMA’s extensive catalog of online training. While we’re best known for our online Operator Levels 1 & 2, we offer a whole lot more!

WINTER 2024 | TMA Dispatch

Name Logan Spencer Symien Staten Joshua Stebbins Jacob Steed Faith Sterling Kiyaira Stiggers Kacie Stouffer Staci Strom Mary Stults Paul Sykes Eduardo Tapia Marcus Taylor Jordon Taylor Caydence Te’o Spencer Thompson Nancy Townsend Angelique Troyer Cassandra Tuke Alexzandria Turner J’Kary Turner Melissa Unverferth Marie Vaughn Jennelle Vereen Lorenzo Vidales Timothy Walsh Adam Warren Cashay Warren

Company Graduated Vivint, Inc. 10/24/2024 Security Central 8/16/2024 A3 Smart Home dba AAA Smart Home 10/26/2024 Vivint, Inc. 10/25/2024 Security Equipment Inc. 9/5/2024 Securitas Technology 10/9/2024 Bay Alarm 10/11/2024 Costco Wholesale 9/7/2024 Securitas Technology 9/30/2024 Interface Systems - St. Louis 8/30/2024 Cops Monitoring by Lydia Security 8/17/2024 Allied Universal Technology Services 10/9/2024 SimpliSafe Inc. 8/13/2024 Constellis 8/16/2024 Vivint, Inc. 10/24/2024 Viiz Communications Inc. 9/8/2024 Paladin Technologies, Inc. (Victoria) (CA) 8/11/2024 Paladin Technologies, Inc. (Victoria) (CA) 8/5/2024 Interface Systems - Earth City 10/3/2024 Security Central 8/15/2024 SimpliSafe Inc. 10/8/2024 Interface Systems - St. Louis 10/11/2024 SimpliSafe Inc. 9/30/2024 Sebastian Corp 9/4/2024 General Security 8/29/2024 Fire Monitoring of Canada, Inc. (CA) 9/6/2024 SMART Security Pros, LLC dba Mobile Video Guard 8/8/2024 Shyanne Wash Per Mar Security Service 9/20/2024 Jessica Watkins SimpliSafe Inc. 8/7/2024 Martice Whitaker SimpliSafe Inc. 8/26/2024 Anneisha White Interface Systems - Earth City 9/17/2024 Myniecce Whitfield Vigilante Security 9/5/2024 Shari Wilson ADT, LLC 8/6/2024 Lance Winfield General Security 10/25/2024 Kelvin Winston SimpliSafe Inc. 10/28/2024 Christopher Witherspoon SimpliSafe Inc. 9/30/2024 Matthew Workman SimpliSafe Inc. 9/30/2024 Scott Wright Vivint, Inc. 10/23/2024 Justis Young National Monitoring Center 9/3/2024 Matthew Zahn AZ Security Control 9/21/2024 Tabitha Zimmer Interface Systems - St. Louis 8/15/2024 Note: Names of graduates who achieved a score of 100% are highlighted in blue.

Operator Level 2 Training Graduates Name Jana Achziger Geoffrey Breedwell Alyssa Brodie Navante Brower Nathan Coates Kevin Dorrell Marisela Gonzalez Kayden Groom Rick Hacking

Company Graduated National Monitoring Center 10/29/2024 Operational Intelligence Center 8/25/2024 Amherst Alarm, Inc. 9/23/2024 Bay Alarm 10/31/2024 Valley Security & Alarm 9/13/2024 NewCBN, LLC dba Protos Security 10/2/2024 Sebastian Corp 9/13/2024 Telsco Security Systems Inc (CA) 9/17/2024 The Church of Jesus Christ of Latter-day Saints 10/20/2024 Malik Hightower Tech Systems Inc 8/3/2024 Shante Holmes Alarmco 9/21/2024 Kristen Holt Peak Alarm Company 9/20/2024 Monica Ingram Sonitrol - Great Lakes 8/8/2024 Janiah Jones Alarmco 8/1/2024 Michael Kirkwood Bay Alarm 8/23/2024 Lukasz Kowalski UBC Campus Security (CA) 8/19/2024 Emily Krause National Monitoring Center 10/29/2024 Bianca Limon Sebastian Corp 9/25/2024 Liam McGrath-Waugh City Of Toronto (CA) 9/15/2024 Brian Mckay United Central Control (UCC) 8/18/2024 Nomaan Mohammed Telsco Security Systems Inc (CA) 9/17/2024 Binson Mondestin SMART Security Pros, LLC dba Mobile Video Guard 8/16/2024 Shane Pease Wegmans Asset Protection 9/2/2024 Don Philippi Life Safety Monitoring, LLC 10/10/2024 Krista Przybyszewski Huronia Alarm & Fire Security, Inc. (CA) 10/31/2024 Jermaine Richardson Sebastian Corp 8/21/2024 Joseph Robinson Security Central 10/27/2024 Dolores Rodriguez Sebastian Corp 9/23/2024 Veronica Roemhild Operational Intelligence Center 9/10/2024 Amy Santos Universal Atlantic Systems, LLC (UAS) 10/10/2024 Tania Soto Sebastian Corp 8/21/2024 Trevon Tyson Per Mar Security Service 9/27/2024 Lorenzo Vidales Sebastian Corp 9/24/2024 Steven Vogt National Monitoring Center 10/29/2024 Shyanne Wash Per Mar Security Service 10/13/2024 Shari Wilson ADT, LLC 8/8/2024 Courtney Young Operational Intelligence Center 8/27/2024

Interested in speaking at a TMA meeting?

Speaking is a great way to give back to your professional community, build leadership skills, and expand your resume.

Consider sharing your knowledge and experience in 2025!

Email education@tma.us to learn more about upcoming speaking opportunities.

WINTER 2024 | TMA Dispatch

[39]

ASAP-TO-PSAP>>

TMA’s ASAP-to-PSAP Reaches 148

ASAP saves time, improves accuracy, and increases efficiency between PSAPs and Monitoring Centers. Learn more on TMA’s website.

Alabama Indiana New York, con’t Montgomery City of Glenview Onondaga County Morgan County Hendricks County Ontario County Talladega County IndyMarion County Oswega County Seneca County Arkansas Kentucky Suffolk County Little Rock Kenton County Owensboro-Daviess Ohio Arizona Cincinnati Chandler Maryland Delaware County Paradise Valley Baltimore City Dublin Phoenix Prince George’s County Hamilton County Tempe Queen Anne County Licking County Tucson Westerville Minnesota California Anoka County Oregon City of Riverside City of Bloomington Deschutes County Dakota County Colorado Minneapolis Pennsylvania City & County of Ramsey County Bucks County Denver Rice and Steele County Chester County El Paso County Crawford County Jefferson County Missouri Cumberland County Boone County Dauphin County Florida Elk County Boca Raton North Carolina Monroeville Bradenton Cary, Apex and Broward County Morrisville Tennessee Buncombe County Durham Bradley County Charlotte County Fayetteville/ Brentwood Collier County Cumberland County Hamilton County Manatee County Guilford County Memphis Orange County High Point Murfreesboro Palm Beach County Iredell County Nashville Pasco City Johnston County Williamson County Riviera Beach Kernersville Sarasota County New Hanover County Texas West Palm Beach Raleigh – Wake County Allen Volusia County Union County Beaumont Wilson County Bell County Georgia Burleson Alpharetta New York Denton County Atlanta Broome County Fort Worth Augusta/Richmond Cayuga County Galveston County Chatham County Gennessee County Grand Prairie Dekalb County Jefferson County Harris County Henry County Lewis County Highland Park Monroe County Irving Illinois Oneida County Houston Champaign County Missouri City City of Lawrence Plano Glenview [40]

Texas, con’t Rockwall Williamson County Virginia Arlington County Chesapeake Chesterfield County City of Richmond Colonial Heights Fairfax County Hanover County HarrisonburgRockingham Henrico County James City County Leesburg Loudoun County Martinsville-Henry County VA Mecklenburg County New River Valley Newport News Portsmouth Powhatan County Prince William County Roanoke Virginia Beach York County Wisconsin Brown County Dane County Kenosha County Washington City of Seattle Clark County King County Kitsap County Snohomish County Tacoma Pierce County Thurston County Valley Comm, Kent, WA Washington DC

WINTER 2024 | TMA Dispatch

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