TMA Dispatch - Spring 2025

SPRING 2025 | TMA Dispatch

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SPRING 2025 | TMA Dispatch

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Inside Spring 2025

CONTENTS Happy 75th TMA!

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DEPARTMENTS 13 TECHNOLOGY

In today’s world, surveillance devices like cameras, speakers, and more are essential. However, the effectiveness of these devices hinges on one crucial factor: they must be operational. Learn how monitoring centers ensure device functionality and reliable operation.

15 STANDARDS

Learn how standards like TMAAVS-01, ASAP, and NENA’s EPRC are enhancing emergency response. In this month’s column, John Chiaramonte, Mission Critical Partner and PPVAR Board of Director, explores how the two industry organizations are impacting effectiveness and efficiency.

18 GUEST

Has your company given thought to pursing UL Solutions’ AVS-01 certification, but hesitated for a reason?

Get a glimpse into the process from ADT - one of the first certificants. Learn more about the certification itself and how their team went about getting certified.

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The genesis of The Monitoring Association (TMA) traces back to a pivotal meeting in 1949 at Chicago’s Merchandise Mart, where eight industry pioneers convened to advocate for independent central stations. Their collaboration culminated in the formal incorporation of CSEPA in Illinois in 1950. Today, 75 years later, we join together to celebrate and reflect on a rich history of collaboration, innovation, and leadership. Learn more about where and how we began our journey and get a glimpse into some of our greatest achievements.

Yesterday, today, and tomorrow Together. Moving. Ahead.

19 RESEARCH

Small and medium-sized businesses (SMBs) are actively investing in energy management solutions. Parks Associations President and CMO Elizabeth Parks identifies four key trends shaping the adoption of energy management tools among SMBs. Gain new insights into key market drivers.

21 TRAINING

Today’s monitoring center training is integrating multiple security functions, leveraging cloud-based monitoring tools, and incorporating AI for enhanced security and operational efficiency.

Discover how training programs are transforming to keep pace advancements in technology and evolving threats.

IN EVERY ISSUE 04 President’s Message 06 TMA CEO’s Message 24 Wireline Report 26 Wireless Report 31 Members News 35 New Members 38 FirstNet and IQ Certified 39 Five Diamond 44 Operator On-line Graduates

48 EXEC Q&A

Meet Steve Reinharz, Founder and President of Robotic Assistance Devices (RAD). Find out what keeps him up at night and what advice he’d give to young professionals pursuing a career in the industry today.

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MESSAGE FROM TMA PRESIDENT STEVE BUTKOVICH, CPI SECURITY

Spring Cleaning for Your Servers

Cyber Hygiene Tips for Alarm Monitoring Pros

As the days grow longer and your customers start scrubbing their garages and power-washing their patios, it’s the perfect time for a little “spring cleaning” of your own—digitally speaking. We’re talking about cyber hygiene, data best practices, and capacity planning. Yes, it may not come with the satisfying scent of lemon-scented disinfectant, but it’s just as essential for a healthy, secure business.

Cyber Hygiene: Because Hackers Don’t Take Vacations Alarm monitoring dealers handle sensitive customer data, critical system access points, and 24/7 connectivity.

That makes your business a prime target for cyber threats. Outdated software, weak passwords, and unmonitored network activity are like leaving your digital doors wide open with a “Hack Me” sign. Regular updates, multi-factor authentication, and access audits are your broom, mop, and mop bucket, so use them.

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Data Hygiene: Delete, Archive, Repeat

Bottom Line: Dust Now, Avoid Disaster Later

If your servers or cloud storage are bogged down with old logs, duplicate files, or user accounts from employees who left three years ago, it’s time to declutter. Data hoarding isn’t just messy—it’s risky. That old test account from 2020? Still sitting there with admin privileges? Yikes. Cleaning up unused files, outdated access credentials, and redundant data reduces vulnerabilities and improves system performance.

Just like clearing out old food from the fridge—if you wouldn’t eat it, don’t keep it. If you don’t have a data retention plan or maybe it’s time to revisit and update it, be sure you’re talking to your CFO and Legal Counsel for any new directives as accounting practices and compliance needs change.

Treat cybersecurity like home maintenance. Ignore it too long, and suddenly you’re ankle-deep in problems that could’ve been prevented with regular upkeep. Build good habits, review your infrastructure, and take proactive steps now. Because no one wants to explain to a client that their alarm data was compromised… because someone forgot to update a password since 2022.

Capacity Planning: Avoid the “Surprise Outage” Spring is also a great time to assess your system’s load-bearing muscles. Are your servers groaning under increased device traffic? Is your network built for future growth, or is it hanging on by a CAT5 cable? Smart capacity planning ensures you’re not just reacting to problems, but preparing for growth, load spikes, and emerging tech. Growth is good—but only if your infrastructure can handle it.

Assess your systems regularly to ensure they’re sized for current demand and scalable for the future. Because the only thing worse than a full storage drive is realizing it at an in opportune time.

So grab your digital duster, and let’s make this the cleanest, most secure spring yet.

Cybersecurity Spring Cleaning Checklist for Monitoring Pros 1. Password & Access Management • • •

•

Change all default passwords and have a password policy Require multi-factor authentication (MFA) Audit user accounts; remove outdated or unused ones (ex employees, vendors, etc) Set clear access permissions by role

2. Software & Hardware Updates • •

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Patch all operating systems and monitoring software Have your critical software catalogued, license keys and certificates stored securely for recovery Update firmware on all networked devices (routers, panels, etc.)

President’s message continued on page 12

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WE’RE WITH YOU EVERY STEP OF THE WAY As the industry leader in power and data transmission innovation, Altronix designs and manufactures electronic products that ensure security systems run at optimal performance. We pride ourselves on providing the best technical and customer support in the business. That’s the Altronix advantage.

™

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© 2025 Altronix Corporation. All rights reserved.

WINTER 2024 | TMA Dispatch altronix.com

MESSAGE FROM TMA CEO CELIA T. BESORE that employee engagement scores were near an all-time low around the world and providing the usual cures of fair pay, empowerment, and learning and development. While all these were important recommendations, he pointed out that he had heard the same complaints and solutions for the last 20 years. There had to be a missing piece other than it being “the company’s problem” or “the manager’s problem.”

A New Look at Employee Motivation A New Look at Employee Motivation I came across an interesting article, “Lacking Engagement At Work? Answer These Questions1,” that proposed a different approach to the issue of employee motivation. The article was written by Kelly Goldsmith, a professor of marketing at Vanderbilt University’s Owen Graduate School of Management, and Marshall Goldsmith, an American author who has been ranked as the world’s #1 leadership thinker and coach.2 Organizations have traditionally focused on external factors to boost employee engagement: fair compensation, professional development opportunities, and effective management. Yet, despite these efforts, global engagement scores remain stubbornly low. This persistent challenge suggests a need to re-examine our approach.

Shifting the Paradigm Marshall Goldsmith (MG) and Kelly Goldsmith (KG) propose a transformative perspective: shifting the focus from external motivators to [6]

personal accountability. Their research indicates that when employees ask themselves daily, “Did I do my best to...?” in areas like goal setting, progress, meaning, happiness, relationships, and engagement, they experience significant positive changes.

Six Questions for Improved Engagement Did I do my best to: 1. Set clear goals?

2. Make progress toward goal achievement?

3. Find meaning?

4. Be happy?

5. Build positive relationships?

6. Be fully engaged?

MG identified focusing on personal accountability as the “other half of the equation,” the missing piece, that could change employee engagement.3 In the article mentioned above, MG recounts a meeting a few years earlier where he listened to three Chief Human Resources Officers (CHROs) bemoaning

Observing how people trained to do the same job performed it differently, MC concluded that the difference was not the company but the person. “Some employees actually try harder and care more than others. Some employees don’t care and don’t try very hard, regardless of what the company is doing. While most employees take responsibility for their work, some love to play the role of victim and blame others.4” Marshall Goldsmith and Kelly Goldsmith decided to conduct a study involving over 4,000 participants. They changed the typical employee engagement survey questions from passive questions (“Do you have clear goals?” “Do you have meaningful work?”, etc.) to active questions (“Did I do my best to…”) and asked employees to ask themselves six active questions (see box) every day for two weeks, with answers on a 1-10 scale.

They reported that the results were amazing! Thirty-four percent of the participants noted improvement in all six areas (goal setting, progress, meaning, happiness, relationships, and engagement), 67 percent reported improvement in four of the six areas, 91 percent got better at one, and almost no one got worse.

The Power of Self-Reflection This approach aligns with broader trends emphasizing self-assessment in the workplace. For instance, the University of Minnesota encourages employees to reflect on questions such as, “Have I established and documented quality standards in my unit?” and “How do we CEO continued on page 7

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measure service delivery?” Such introspection fosters a culture of accountability and continuous improvement.5 A Holistic Approach Integrating personal accountability with organizational support creates a holistic engagement strategy. Organizations can foster a more committed and productive workforce by encouraging employees to take ownership of their engagement and providing a nurturing environment.

Conclusion Reimagining employee engagement through the lens of personal responsibility offers a promising avenue for organizations seeking to revitalize their workforce. By combining self-reflection with supportive management practices, employees become more engaged and empowered to drive their own success.

1 https://chiefexecutive.net/lacking-engagement-at-work-answer-these-questions/ 2 by Thinkers50, a global ranking of management thinkers. He has topped several of their lists over the years: Thinkers50 #1 Leadership Thinker in both 2011 and 2015; Thinkers50 #1 Executive Coach multiple times; and has been included in the Thinkers50 Hall of Fame for his lifetime contributions to the field of leadership.

3 In his book Triggers.

4 Ibid.

5 https://hr.umn.edu/supervising/resources/Employee-Engagement-Drivers-and-Self-Reflection-Questions?utm_source=chatgpt.com

TMA CEO Announces July Retirement With mixed emotions, we share the news that TMA’s Chief Executive Officer (CEO), Celia T. Besore, MBA, FASAE, CAE has announced that she will retire in mid-July.

Celia first joined the then-CSAA staff in April of 1999 as director of marketing & communications, later becoming VP of Marketing and Programs. In the ensuing 11 years, she also guided TMA’s membership and education initiatives—all the while achieving consistent growth of the organization.

In August of 2010, she left TMA to become the executive director and CEO of the National Association of Hispanic Nurses (NAHN). She returned to TMA in January 2017, assuming the position of vice president of membership and programs. In November 2018, Celia was appointed executive director of TMA, later changed to CEO. “With Celia’s guidance, TMA has experienced consistent growth in membership and influence in our industry. We’ve celebrated marked advancements in TMA programs (ASAP, Five Diamond, and FirstNet), standards, and advocacy,” stated TMA President Steve Butkovich. “Her dedication to the monitoring industry has left a lasting impact on our members and partners in the security industry, public safety, and law enforcement. As a result of her competent leadership, TMA is positioned for continued success. The TMA Board deeply thanks Celia for her service to TMA and our industry.”

“I am overwhelmed with both gratitude and pride as I reflect on my time at TMA where I have been afforded many opportunities to grow and advance in my career,” remarked Besore. “Above all, my greatest rewards and inspiration have been appreciated in the moments of collaboration with the many dedicated and passionate professionals who are

TMA Dispatch, Spring 2025 7918 Jones Branch Drive, Suite 510 McLean, VA 22102 703-242-4670; Fax 703-242-4675 About TMA The Monitoring Association (TMA) is the trade association representing the professional monitoring industry. Our membership community is composed of companies spanning all industry sectors, including monitoring centers, systems integrators, service providers, installers, consultants, and product manufacturers. TMA is dedicated to the advancement of the professional monitoring industry through education, advocacy, standards, and public-safety relationships.

Our Mission Our mission is to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards.

Our Vision A safer world through professional monitoring.

TMA Officers President: Steve Butkovich, Charlotte, NC Vice President: Alan Gilmore IV, Cleveland, OH Vice President: Wes Usie, Shreveport, LA Vice President: Daniel Oppenheim, Union, NJ Secretary: Justin Bailey, Ogden, UT Treasurer: Shannon Woodman, Seattle, WA Immediate Past President: Morgan Hertel, Corona, CA TMA Staff Chief Executive Officer (CEO) Celia T. Besore, FASAE, MBA, CAE Vice President of Education and Training Julie N. Webber Director of Membership and Programs Illeny Maaza Director of Marketing and Communications Leigh A. McGuire Director of Meetings Keely Anderson Information Systems Manager, ASAP Service Manager Bryan Ginn Programs and Administrative Coordinator Karen Monroe

Copyright 2025 The Monitoring Association. All rights reserved.

Retirement continued on page 22

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1950 ~ 2025 Celebrating 75 Years of Innovation and Leadership

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n 2025, The Monitoring Association (TMA) commemorates 75 years of unwavering commitment to advancing the professional monitoring industry. Established on November 30, 1950, as the Central Station Electrical Protection Association (CSEPA), TMA has evolved into a pivotal force in shaping standards, fostering innovation, and uniting professionals dedicated to safeguarding lives and property.

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Founding Visionaries and Early Milestones The genesis of TMA traces back to a pivotal meeting in 1949 at Chicago’s Merchandise Mart, where eight industry pioneers convened to advocate for independent central stations. Their collaboration culminated in the formal incorporation of CSEPA in Illinois in 1950. The association’s inaugural meeting in 1951 set the stage for a member-driven ethos, emphasizing peer sponsorship and unanimous approval for new entrants, thereby cultivating a close-knit community of UL-listed central stations.

In its formative years, CSEPA members were instrumental in pioneering advancements in alarm technology. They championed the adoption of McCulloh circuits, facilitating cost-effective and expansive alarm coverage across metropolitan areas. This spirit of innovation and mutual support laid the groundwork for the association’s enduring success.

Evolution and Expansion Over the decades, TMA has undergone significant transformations to address the evolving needs of the monitoring industry. The introduction of the “Five Star Security Services” concept, spearheaded by Stanley C. Lott, marked a commitment to excellence and professionalism. This initiative eventually evolved into the esteemed Five Diamond Monitoring Center designation, recognizing companies that meet rigorous standards in training, customer service, and industry best practices.

TMA’s dedication to technological advancement is exemplified by the development of the Automated Secure Alarm Protocol (ASAP), a collaborative effort with public safety organizations to enhance the speed and accuracy of emergency response communications. Additionally, the more recent addition of FirstNet further underscores TMA’s unwavering commitment to its partnership with nationwide law enforcement and public safety communities.

Commitment to Education and Standards Education remains a cornerstone of TMA’s mission. Today, TMA offers comprehensive training programs, including the Monitoring Center Operator courses and the TMA-AVS-01 Monitoring Center Operator Training, ensuring that professionals are equipped with the knowledge and skills necessary to uphold industry standards.

TMA also plays a pivotal role in standards development, contributing to the creation and dissemination of protocols such as the ANSI/TMA-AVS-01 Alarm Validation Scoring Standard. These efforts broke new ground by facilitating consistent and effective alarm response procedures across the industry.

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WINTER 2024 | TMA Dispatch

Honoring Excellence and Looking Ahead This year, as TMA celebrates its 75th anniversary, we take this opportunity to reflect on our rich history of collaboration, innovation, and leadership.

Look for historical highlights on our website and in our communications thorough out this milestone anniversary year. Past presidents and members will share their personal memories in words and images along the way and we invite each of you to take a few moments to do the same! Visit tma.us and click on the anniversary link under the About menu to read more.

We’d be remiss in marking the occasion without a special celebratory gathering... please make plans to join friends, old and news, for the 2025 75th Anniversary TMA Annual Meeting, October 4-8 at the marvelous Ritz-Carlton, Rancho Mirage in Palm Springs, CA. Visit TMA’s website for information on our program, speakers, and special events, including a very special closing gala evening. Registration is open and the resort is accepting room reservations.

TMA’s commitment to you, your company, and the industry remains unwavering. Future initiatives and programs will continue to shape and transform professional monitoring, ensuring that it remains responsive to emerging challenges and technologies.

Oh, what a journey it’s been. Here’s to the next 75 years...

Together. Moving Ahead!

A legacy of... excellence... innovation... collaboration.

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WINTER 2024 | TMA Dispatch

President’s message, continued from page 4

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Review end-of-life support for critical systems, servers, signal processors, pbx, contact center connectivity, workstations, etc.

Refresh and renew on a regular cycle. Plan with your CFO and management team to do regular infrastructure refresh cycles.

3. Data & Log Management • • •

Back up data securely (and test your restores !)

Purge unnecessary logs and archive or purge old data Encrypt stored and transmitted data

4. Network Security • • • •

Conduct Penetration testing for vulnerabilities Confirm incident recovery resources on retainer and cyber insurance Verify firewall and intrusion detection/prevention settings Disable unused network ports and services

5. Capacity & Disaster Planning • •

• •

Monitor bandwidth and storage usage Monitor and adjust for call center connectivity channels for voice, text, email, etc Forecast system demands for the next 12–24 months Review, update and test your incident response and disaster recovery plans

6. Staff Awareness & Training • • •

Conduct a refresher on phishing awareness Establish a process for reporting suspicious activity Assign a security officer or point of contact for incidents

Pro Tip: Don’t do it all at once—just like cleaning out your garage, it’s okay to tackle it in chunks. But do start.

Because in the world of cybersecurity, a little prevention is worth a terabyte of cure.

SIAC’s Unique Role in the Electronic Security Industry

By David Margulies

Founded over 20 years ago by a coalition of leading North American trade associations — including The Monitoring Association (TMA, formerly CSAA), the Canadian Security Association (CANASA), the Electronic Security Association (ESA), and the SIA (SIA) – the Security Industry Alarm Coalition (SIAC) performs a unique and specific role in protecting both our industry and the lives and property it protects.

When public safety agencies and elected officials deal with alarm management issues, they often turn to the Security Industry Alarm Coalitions (SIAC) for the technical expertise needed to make the best decisions for their community.

“Alarm management policies in most jurisdictions do not tend to change very often,” said Steve Keefer, executive director of the Security Industry Alarm Coalition (SIAC). “SIAC has positioned itself with law enforcement leaders as a credible resource providing information and expertise that communities can leverage to make informed decisions.

“SIAC is a dependable no-cost resource that provides a wealth of information and expertise communities are seeking,” said Keefer. “Good data helps drive good decisions and is often most persuasive when dealing with elected officials.

So our academic studies and case studies help demonstrate the proven benefits of the policies outlined in the model ordinance.”

The SIAC staff consists of veterans of law enforcement who work directly with national, state and local law enforcement associations. SIAC, working with the International Association of Chiefs of Police (IACP) and the National Sheriffs’ Association (NSA) created a model alarm ordinance that has been widely adopted and utilized.

In addition, there is growing interest in the role that video and audio monitoring can play in alarm management. SIAC

SPRING 2025 | TMA Dispatch

helps by providing information on the advantages this type of monitoring offers and the policies and processes that need to be in place to make it effective. SIAC also offers alternatives for situations where less expensive legacy systems can be effective and affordable.

“We share information on AVS-01 monitoring standards as well as ASAPPSAP,” said Keefer. “SIAC’s credibility comes from our background in law enforcement as well as the organization’s over 20-year history of working with law enforcement organizations such as the IACP, NSA and numerous state law enforcement organizations.”

Without an organization such as SIAC, agencies will often find themselves making decisions based on outdated and inaccurate information found on-line or from the few advocates severely limiting responses based on their personal opinions, fining alarm companies or severely limiting police response to alarms.

“Because SIAC works in the background its mission is sometimes taken for granted,” said Keefer. “Yet, each year SIAC’s team works with local and state alarm associations to identify potential problems and offer intervention and advice that has staved off many punitive ordinances that would have impacted our entire industry as well as our customers.”

Integrating trending technologies like artificial intelligence has become increasingly crucial in our field. The expertise of SIAC is invaluable to the industry, law enforcement and elected officials as our industry and law enforcement navigate the evolving technological landscape.

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TECHNOLOGY >>

The Importance of Professional Monitoring Centers for Device Health

By Jacob Hengel, CTO and Co-Founder, YourSix

The Role of Professional Monitoring Centers Professional monitoring centers address these challenges by providing a dedicated team to oversee the health of your surveillance system. These centers utilize advanced software to monitor the status of each device in real time, ensuring that any issues are identified and resolved promptly. If a device goes off-line, the monitoring team is immediately alerted and can take steps to investigate the problem. Whether rebooting a device, notifying the appropriate personnel, or dispatching a technician, these centers ensure that downtime is minimized.

Avoiding Costly Truck Rolls In today’s world, surveillance devices like cameras, speakers, radars, and more are essential for maintaining safety and security in both businesses and homes.

Modern artificial intelligence (AI) devices can detect suspicious activities, analyze patterns, and alert users in real time.

However, the effectiveness of these devices hinges on one crucial factor: they must be operational. If a device goes off-line, its advanced features become irrelevant, leaving critical areas vulnerable.

This is where professional monitoring centers come into play, offering essential health monitoring services to ensure your surveillance system remains functional and reliable.

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The Challenge of Keeping Devices On-line Surveillance devices are not immune to technical issues. Power outages, network disruptions, or hardware malfunctions can render them ineffective. While many systems send email alerts when something goes wrong, this approach has significant drawbacks. Users often receive a flood of notifications, making it easy to miss critical alerts amidst the noise. Prioritizing these emails can also be challenging, especially for organizations managing large-scale security networks. In such cases, relying solely on email alerts can leave blind spots in your security system.

One significant advantage of proactive monitoring is the ability to avoid expensive “truck rolls”—the need to send technicians to physically repair downed devices. Professional monitoring centers can often resolve issues remotely by continuously monitoring and analyzing system data. Simple fixes, such as software updates or network resets, can be executed without needing an on-site visit. This not only reduces costs but also minimizes the time devices spend off-line, ensuring uninterrupted security coverage.

Enhanced Reliability with Proactive Monitoring Professional monitoring centers specialize in proactive maintenance in addition to resolving technical issues.

Technology continued on page 22

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STANDARDS >>

Enhancing Emergency Response with AVS-01, ASAP, and NENA’s EPRC

By John Chiaramonte, Mission Critical Partners and PPVAR Board of Directors

monitoring stations, further reducing the time needed to share information.

The role of the National Emergency Number Association (NENA)’s Enhanced PSAP Registry and Census (EPRC) is pivotal in scenarios where ASAP is not yet implemented. EPRC provides alarm companies with access to a secure database of 9-1-1 center contact information, including a 24/7 emergency phone line for reporting incidents like Level 3 or Level 4 events. By subscribing to this nominally priced service, alarm companies can ensure that they have the necessary tools to connect with the appropriate 9-1-1 center quickly when digital solutions are unavailable (or not yet implemented).

There is no question that the security industry is undergoing a transformation with the implementation of the AVS01 Alarm Validation Scoring Standard, which standardizes intrusion alarm event classifications to improve emergency response. Developed by The Monitoring Association (TMA) and accredited by the American National Standards Institute (ANSI), the standard assigns to alarms a score that ranges from Level 0 to Level 4, based on the severity of the threat. Level 3 indicates a confirmed threat to property, while Level 4 signifies a confirmed threat to life — with both requiring urgent attention from law enforcement.

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For these high-priority incidents, timely and accurate communication with 911 centers is critical. Traditionally, alarm monitoring companies relay this information via phone calls, a process prone to delays and errors.

TMA’s Automated Secure Alarm Protocol (ASAP) addresses this issue by enabling digital transmission of alarm data directly to 9-1-1 centers. This reduces response times from minutes to seconds, eliminates manual errors, and ensures that critical information reaches emergency responders promptly. It also provides for two-way, real-time communication between 9-1-1 telecommunicators and alarm

Consider a real-world scenario: an alarm monitoring center receives an alarm activation and video from the scene that indicates people with weapons trying to break into a residence (a verified Level 4 incident). With ASAP integration, this data is transmitted electronically to the 9-1-1 center in seconds, enabling immediate dispatch of law-enforcement personnel. Without ASAP, the alarmmonitoring center must rely on a phone call to provide vital information — a slower process that could delay critical response. In such cases, having EPRC access ensures that the alarm monitoring center can quickly identify the correct contact at the 9-1-1 center and relay the information as efficiently as possible.

Standards continued on page 22

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The IntelliNet Network Control Center is a software-based receiver and network management platform from AES Corporation that makes it easier than ever to maintain and monitor your AES network..

Receive and send alarm signals to central station alarm automation software and monitor all facets of your network from a centralized dashboard.

Welcome to the future of AES monitoring.

• One platform can handle the largest of networks • Remote capabilities for less site visits • Create custom roles and permissions • View live traffic by Subscribers and Business Units • Give unlimited access to Your AES Dealers • ….And much more!

Learn more at aes-corp.com/tma-dispatch-2025 [16]

WINTER 2024 | TMA Dispatch

TECHNOLOGY>>

Remote Guarding: Enhancing Security with Technology and Expertise

By Jeffrey Bradford, Senior Director of Marketing, Becklar Monitoring

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Industrial Facilities: Provides comprehensive security for large properties and valuable assets.

Hospitality: Enhances guest safety by monitoring common areas and entrances.

Key Advantages • •

• • • Remote guarding is revolutionizing the security industry by combining advanced technology with human expertise to provide proactive, real-time protection.

This innovative approach uses AIpowered video analytics, live monitoring, and two-way communication to detect and respond to threats before they escalate.

Technology at the Core At the heart of remote guarding are smart surveillance cameras integrated with AI algorithms. These systems can differentiate between harmless activity and potential threats, significantly reducing false alarms. When suspicious SPRING 2025 | TMA Dispatch

activity is detected, the system alerts a monitoring center where trained professionals assess the situation in real-time.

Implementation Considerations •

Industries Benefiting from Remote Guarding

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Healthcare: Protects sensitive patient data and valuable medical equipment.

Construction: Safeguards against theft and vandalism of valuable equipment and materials.

Retail: Deters shoplifting and ensures customer safety through live monitoring.

Cost-effectiveness: Reduces the need for on-site personnel.

24/7 Surveillance: Offers roundthe-clock monitoring by trained professionals.

Proactive Approach: Prevents crime rather than simply responding to it.

Scalability: Suitable for businesses of all sizes.

Enhanced Response Times: Enables quick intervention in case of security breaches.

• •

Assess existing security risks and identify vulnerable areas Choose technology that integrates seamlessly with current systems Ensure proper camera placement for optimal coverage Implement robust cybersecurity measures to protect the network Potential for Recurring Monthly Revenue

Remote Guarding continued on page 22

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GUEST>>

Insights on Meeting UL Solutions Certification for TMA-AVS-01 adherence to AVS-01, a process that ADT would follow regardless of the UL certification requirements.

The Alarm Validation Scoring Standard (AVS-01), led by TMA, is being implemented nationally to enhance how emergency services assess alarm calls and improve response efficiency.

It aims to provide critical details to first responders using both historical and real-time data, helping responders gauge the severity of threats and make swift, informed decisions. UL Solutions provides certification services that evaluate whether a process meets the requirements of the standard, resulting in certification if all criteria are met.

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ADT collaborated on the AVS-01 initiative and was the first national provider to obtain UL certification.

“Getting the UL certification was seamless. We had already adopted AVS-01 by following the published standard on the protocols, so the actual assessment with UL Solutions was straightforward,” said Mike Picciola, vice president, Monitoring and Customer Care, ADT. As part of adopting the new standard, ADT leveraged a dedicated internal audit team that serves to assess its

To begin the certification process, ADT contacted UL Solutions and set up a pre-discovery workshop, during which UL Solutions outlined the exact format of the reports that they were requesting. By the time ADT scheduled the assessment, everything was in order. The assessment itself was simple.

UL Solutions came on site at ADT to inspect the company’s internal auditing to evaluate ADT’s compliance with the AVS-01 standard. UL Solutions’ inspection involved checking a portion of the samples that ADT had pulled, which included, for example, phone recordings, accounts, etc. The inspection took place in one day and primarily focused on dialogue about the samples.

“Although ADT goes quite a bit beyond what is required of our auditing and sampling, all a company needs to become UL Certified is to follow the standard and capture the required data,” continued Picciola. “The main aspect is integrating a few additional elements, such as assessing the level of alarm correctly, into your current compliance systems.”

Guest continued on page 25

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RESEARCH >>

Four Key Trends Shaping Energy Management for SMBs

By Elizabeth Parks, President and Chief Marketing Officer, Parks Associates

Small and medium-sized businesses (SMBs) are actively investing in energy management solutions, driven by financial considerations, technology advancements, and the growing demand and expectation for smarter, more efficient operations.

Parks Associates research identifies four key trends shaping the adoption of energy management tools among SMBs. Elizabeth Parks shared these insights during the SECC’s 2025 Consumer Symposium held at DISTRIBUTECH on March 24 in Dallas, Texas.

TREND 1 Cost Savings Remain the Primary Driver Energy costs are a constant concern for SMBs, making efficiency measures

TREND 2 Investment in Technology is Increasing

essential feature for businesses seeking efficiency improvements.

SMBs are allocating more resources toward energy management solutions, integrating smart devices that provide multiple benefits. Technologies such as smart thermostats, lighting controls, and connected plugs enable automation, driving operational efficiencies.

Meanwhile, businesses exploring solar panels and EV charging stations are looking to maximize long-term sustainability and energy savings.

TREND 3 A Strong Interest in Controls and Analytics

TREND 3 A Strong Interest in Controls and Analytics SMBs are looking beyond basic energysaving solutions and are prioritizing systems that offer greater control and

SMBs are looking beyond basic energysaving solutions and are prioritizing systems that offer greater control and insights into energy usage. Demand is rising for smart thermometers, air quality monitors, and water leak detectors, which provide real-time data and enable predictive maintenance.

The ability to monitor and remotely adjust energy settings is becoming an essential feature for businesses seeking efficiency improvements.

TREND 4 A Fragmented Market Presents Opportunities for Providers Unlike other technology sectors, the SMB energy management space lacks a dominant provider, creating opportunities for companies to establish leadership. Businesses are open to new solutions that deliver cost-effectiveness, automation, and ease of use, indicating significant potential for vendors that can meet these needs.

a priority. Businesses are increasingly adopting smart technologies that help automate energy usage and optimize consumption. Solutions that deliver measurable cost savings while maintaining business continuity are highly valued.

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insights into energy usage. Demand is rising for smart thermometers, air quality monitors, and water leak detectors, which provide real-time data and enable predictive maintenance.

The ability to monitor and remotely adjust energy settings is becoming an

As SMBs continue to embrace energyefficient technologies, demand will grow for solutions that provide automation, remote control, and real-time insights.

Parks Associates research indicates that providers who can address SMBs’ priorities—cost savings, ease of use, and connectivity—will be well-positioned for success in this evolving market.

For more info on this study, visit Parks Associates’ website.

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Alarm Validation Scoring ANSI/TMA AVS-01 Certification Certification can support for alarm monitoring services ANSI/TMA AVS-01 Certification from UL Solutions can public safety help you showcase your commitment to public safety and streamline communication with first responders.

Find out more now at UL.com/Solutions

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© 2024 UL LLC. All rights reserved.

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TRAINING>>

Evolving Trends in Security Monitoring Centers and Training

By Connie Moorhead, President, The CMoor Group

Cloud-based monitoring platforms have revolutionized the industry by enabling more flexible operations.

Many monitoring centers now employ hybrid models with both on-site and remote monitoring capabilities, providing redundancy and ensuring business continuity during emergencies.

Training on cloud technologies enables remote monitoring of systems, reduces infrastructure costs and improves operational efficiency.

Security monitoring centers continue to undergo significant transformation in response to technological advances and evolving threat landscapes. Centers are embracing training shifting towards integrating multiple security functions, leveraging cloud-based monitoring tools, and incorporating AI for enhanced security and operational efficiency. The industry is also focusing on improving internal and external communication and response skills, adaptability, and value-added services which is reflected in the training programs monitoring companies are offering.

SPRING 2025 | TMA Dispatch

Here’s a more detailed look at the trends.

Modern central stations are increasingly utilizing AI-powered video analytics that can distinguish between genuine threats and false alarms, dramatically reducing unnecessary responses while improving detection accuracy. This shift toward “verified response” protocols has become standard practice as work is done to reduce costly false alarm dispatches and current training practices are reflecting this. Education programs are focusing on teaching core AI skills which can be used to analyze data and identify potential threats, freeing up operators to focus on more complex tasks

Security systems are moving away from isolated silos and towards integrated platforms. The integration of diverse systems has become paramount, with central stations now managing not just traditional burglar and fire alarms but also access control, video surveillance, environmental monitoring, and cybersecurity alerts through unified platforms. This convergence requires monitoring specialists with broader technical knowledge and decisionmaking skills. Training focused on integration allows operators to react more quickly and efficiently to threats.

Cybersecurity has emerged as a critical focus area, with monitoring centers implementing robust measures to protect the vast amounts of sensitive data they manage. Training now includes extensive cybersecurity components covering Training continued on page 25

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Technology continued from page 13

Standards continued from page 15

By constantly analyzing system data, they can spot potential problems before they result in failures. This forwardthinking approach ensures the continued reliability of AI-driven features like motion and object detection, including for humans and vehicles. With a professional team overseeing your system, you can rely on your surveillance devices to always be prepared to detect and respond to suspicious activities.

dedicated to the protection of life and property. I will always treasure the relationships I have made over the course of my tenure at TMA.”

Why Dedicated Monitoring Matters The benefits of a professional monitoring center extend beyond just system health. Unlike email alerts, which can be overlooked or delayed, monitoring centers prioritize critical alarms and respond in real time. This ensures that no alert is missed, no matter how busy the day gets. Additionally, these centers operate 24/7, providing constant oversight and peace of mind.

In conclusion, investing in a professional monitoring center for health monitoring services is essential for maintaining the effectiveness of your surveillance system.

By ensuring that devices remain on-line and operational and avoiding costly truck rolls, these centers help maximize the value of AI-powered security features and protect what matters most.

Don’t let technical issues compromise your safety—partner with a professional monitoring center today.

2025 TMA Meetings 75th Anniversary

Annual Meeting In-person Ritz-Carlton, Rancho Mirage Pam Springs, CA October 5-9 75th Anniversary

OPSTech

Hybrid Addison, TX Guest Host: ECAM Go on-line to tma.us for program details now.

Email meetings@tma.us to learn more about sponsorship opportunities.

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Retirement continued from page 7

The combination of AVS-01’s standardized scoring, ASAP’s digitaldispatch capabilities, and EPRC’s comprehensive contact database enhances public safety by streamlining communication between alarmmonitoring centers and emergency responders. Adopting these tools will enhance the ability to save lives and protect property more effectively than ever before.

For more information on NENA’s EPRC, visit https://eprc.nena.org and click on “Non-PSAP Access” at the top of the page.

Remote Guarding continued from page 17

•

Remote guarding offers security providers significant potential for recurring monthly revenue, creating a cost-effective solution for clients while providing a steady income stream for providers.

Specialized Training for Operators

Most notable among her accomplishments and contributions to the association during her tenure are: assisting with the development of the original Operator Level 1 and 2 On-line courses; the introduction of social media; the creation of the Five Diamond program; the development of the Excellence Awards; the development of an marketing campaign for NAMTSE, which included a virtual expo and was recognized with an award by the American Society of Association Executives; the establishment of the first Compliance Community, which created an on-line resource of state licensing requirements; and the writing of the history of the first 50 years of the Association.

Celia is also especially proud of TMA’s response to the pandemic, an unprecedented challenge for the industry and association. TMA supported its members during this period by offering highly attended weekly town halls covering the most critical issues of that week and providing them with many other resources and assistance.

Those wishing to express wishes to Celia before July 18th may reach her by email at cbesore@tma.us or by phone at (703) 660-4913. Thereafter, she may be emailed at celia@strategia.cc.

Effective remote guarding requires operators with a unique skill set, including proficiency in advanced security software, quick decisionmaking, and effective communication for de-escalation and law enforcement coordination.

By leveraging technology and human expertise, remote guarding offers a powerful solution for modern security challenges, providing businesses with enhanced protection and security providers with new growth opportunities.

Celia hares her certificate of completion for TMA’s AVS-01 on-line operator training.

WINTER 2024 | TMA Dispatch

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Actual photo of our New York Data Center.

Central Station As A Service

REGULATORY UPDATE >>

The Wireline Report Latest FCC news impacting your business

By Salvatore Taillefer, Partner, Blooston Law (sta@bloostonlaw.com)

an agency, it presumably resolves “major questions” of policy itself while authorizing the agency to decide only those “interstitial matters that arise in day-to-day practice.”

Sixth Circuit Net Neutrality Update On January 2, the U.S. Court of Appeals for the Sixth Circuit struck down the FCC’s latest net neutrality order (Safeguarding and Securing the Open Internet), finding that the agency did not have legal authority under the Communications Act. In reaching this conclusion, the court cited the Supreme Court’s Loper Bright decision, which overturned the deference the FCC and other government agencies enjoyed under the Chevron doctrine. Under Loper Bright, courts may instead make their own interpretations of the law an agency seeks to administer, instead of giving priority to the agency’s interpretation. In its decision, the Sixth Circuit stated that “applying Loper Bright means we can end the FCC’s vacillations.”

Specifically, the court concluded that the FCC “misread[] the text of the Communications Act as it applies to Broadband Internet Service Providers [24]

and mobile broadband services.” For broadband, the court held that ISPs offer users the capability “to ‘retrieve’ information stored elsewhere,” making it an information service and not a telecommunications service under the Act. As such, the FCC lacked statutory authority to classify broadband service as a telecommunications service and impose Title II regulation. The court also concluded that mobile broadband is a “private mobile service” under § 332(d) (3) of the Act—which is not treated as common carriage or subject to Title II. Interestingly, the court did not reach the question of whether FCC ran afoul of the major questions doctrine, even though it found that a stay was warranted on that basis. According to the court, it need not reach the major questions doctrine because the FCC lacked authority in the first instance. The “major questions” doctrine provides that when Congress delegates its legislative authority to

11th Circuit Vacates One-to-One Requirement On January 26, the Court of Appeals for the 11th Circuit vacated the FCC’s 2023 Report and Order implementing “oneto-one” consent requirements under the TCPA. The one-to-one rule required that callers and texters obtain a consumer’s prior express consent to be robocalled or robotexted for each individual company that robocalls or robotexts the consumer.

The rule was originally intended to prevent blanket consent for “marketing partners” to stop lead generation (i.e., consent given to Company A also being counted as consent for undisclosed Marketing Partners B, C, and D). The rule also provides for the same treatment of affiliates of robocallers and texters.

Accordingly, prior express consent for robocalls or robotexts to advertise products and services needed to be obtained separately for each affiliate.

In vacating the rule, the court found that the TCPA requires only express prior consent and does not authorize the FCC to require more. “As long as a consumer clearly and unmistakably states, before receiving the robocall, that he is willing to receive the robocall, he has given ‘prior express consent’ under the TCPA,” the court opined, and Congress “drew a line in the text of the statute’ between ‘prior express consent’ and something more burdensome.”

The one-to-one rule was set to go into effect on January 27, but the FCC’s Consumer and Governmental Affairs Bureau issued an Order one business day WINTER 2024 | TMA Dispatch

ahead of the deadline. The Eleventh Circuit’s ruling came down just hours later.

Court of Appeals Declines Request to Stay Negative Option Rule; FTC Delays Enforcement On January 17, a split panel of the Eighth Circuit Court of Appeals rejected a request to stay the Federal Trade Commission’s (FTC) “Negative Option Rule.” As a result, the Rule’s ban on misrepresenting material facts in negative option marketing took effect on January 14, and its consent and cancellation requirements were set to begin on May 14. However, the FTC delayed enforcement of the rule until July 14.

The FTC Negative Option Rule, also known as the “Click-to-Cancel” Rule, requires sellers to make it as easy for consumers to cancel subscriptions and memberships as it is to sign up. The rule was finalized on October 16, 2024.

Importantly, the rule requires sellers to obtain consumers’ express informed consent before charging them with an automatic renewal. The rule also prohibits misrepresentations of any material fact made while marketing using a negative option. Negative option programs typically fall into four categories: prenotification plans, continuity plans, automatic renewals, and free trial conversion offers.

Guest continued from page 18

Right to Repair...

NextNav...

Net Neutrality...

For more information or questions about AVS-01, please contact TMA Standards Staff Liaison Bryan Ginn at bginn@ tma.us.

To inquire about UL certification, please contact Javier Olarte, Lead Auditor Technologist, javier.olarte@ul.com 919.280.4181.

Training continued from page 21

Who’s got your back?

Donate to the AICC PAC.

threat identification, data protection, and incident response.

Monitoring centers are adding new services and value-add propositions to their core monitoring services. Customer experience has also gained prominence, with monitoring centers investing in communication training for operators who must interact with clients during potentially stressful situations.

As the industry continues evolving, the most successful monitoring centers will be those that balance technological innovation with human expertise, ensuring that well-trained operators can leverage advanced tools to provide superior protection while maintaining the human touch that clients value in emergency situations. Monitoring centers are focusing on developing these skills to ensure they can respond effectively to changing situations.

Training programs are evolving to equip central station operators with the skills and knowledge needed to manage complex security systems and respond effectively to various threats.

Four petitions challenging the rule were filed – including one by the Electronic Security Association – and the Judicial Panel on Multidistrict Litigation consolidated the four cases to the 8th Circuit in St. Louis by random selection.

Get engaged!

Join a TMA Committee.

AVS-01 aims to protect public safety and help security companies — big or small — communicate emergencies more effectively to first responders.

Broad compliance across the industry enhances the credibility of true reported threats, supporting the safety of both customers and the general public while simultaneously creating greater value for the industry.

AICC

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SPRING 2025 | TMA Dispatch

[25]

REGULATORY UPDATE >>

The Wireless Report

NextNav, Right-to-Repair, and Alarm Jamming

By John A. Prendergast, Managing Partner, Blooston Law (jap@bloostonlaw.com)

90 rules. Any addition to existing Part 15 emissions in the band as a result of 5G operations would be marginal at best. And unlicensed devices already rely on an array of adaptive mechanisms to manage intra- and inter-Part 15 interference, which will remain the dominant coexistence factor even with 5G deployment.”

It is vital that alarm equipment manufacturers and other members of the industry with the necessary expertise evaluate and to the extent necessary refute any technical analysis and/or testing by NextNav.

Update on NextNav Petition for Rulemaking to Reconfigure Lower 900 MHz Band NextNav, Inc. (NextNav) has filed a Petition for Rulemaking with the FCC (WT Docket No. 24-240) that seeks to reconfigure the 902-928 MHz band (the “Lower 900 MHz Band”) and adopt new rules to enable the deployment of a 5G terrestrial positioning, navigation, and timing (PNT) network that is complimentary to GPS. Grant of the NextNav proposal could impact alarm devices that operate in portions of the Lower 900 MHz Band, by potentially causing interference and channel crowding where low powered, unlicensed equipment would as a practical matter have to operate in a smaller portion of the spectrum. AICC is actively working to focus the FCC on these concerns.

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Members of AICC participated in the SIA Hill walk on March 4, and furnished members of Congress with a list of concerns on the NextNav issue.

AICC also participated in comments filed by the US Chamber of Commerce-led coalition of affected 900 MHz users.

On February 27, NextNav submitted to the FCC a technical study purporting to show that its proposed reconfiguration of the 900 MHz band will have no adverse impact on unlicensed devices currently using the band. The conclusion states in part: “This analysis helps confirm that introducing 5G operations will not cause unacceptable levels of interference to unlicensed devices in the lower 900 MHz band. 5G network operations would generally emit no more than what is already permitted under Part

AICC is studying the report, and encourages any affected member interested in supporting this effort, or that can bring technical expertise to bear on this issue, to contact Nigel Spinks, Sascha Kylau, Tiffany Galarza or Celia Besore. Any study/test will have to account for the bombardment of heavy 5G traffic that will likely result if NextNav turns the spectrum over to the nationwide carriers as planned.

A study by the non-profit Resilient Navigation and Timing Foundation (ECFS - Filing Details) “[refutes] assertions by NextNav that its system is the only T-PNT ‘solution’ capable of providing comprehensive GPS backup”, and “demonstrates that the national interest is best served by implementing T-PNT systems without modifying spectrum allocations.”

Oregon WiFi Alarm Jamming Bill The Oregon WiFi Alarm Jamming Bill (S. 959) has been introduced by Senator Prozanski and was read into the record on January 30, 2025. It contains the WINTER 2024 | TMA Dispatch

SPRING 2025 | TMA Dispatch

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alarm industry’s suggested protections against jamming and release of sensitive information about alarm systems that could confound this issue. On February 5, 2011, the bill was referred to the Judiciary Committee. On February 11, 2025, AICC filed an advocacy letter in support of the bill. A vote is scheduled on March 11, 2025.

Right to Repair Updates Connecticut: Connecticut SB 3 (2025) is an Omnibus consumer protection bill with 24 co-sponsors designed to, among other things, “require manufacturers of consumer goods to enable third parties to repair such consumer goods.” Text of full bill is not yet available, so we don’t know whether there is any alarm exemption language. A separate R2R bill for consumer electronics has been proposed by Rep Mary Mushinsky as HB 6053 and referred to the Joint Committee on General Law. No text of that bill is yet available.

Last year’s omnibus consumer protection bill in CT (also SB 3) addressed R2R and AICC was concerned that alarm systems would arguably be included within the broad definitions for “Electronic or appliance products” or “Electronic Set.” A substitute bill inserted an exemption language for any alarm system “as defined in section 29-6c of the general statutes.” However, relying on this particular cross-reference to a definition from the state’s false alarm law (shown below) is less than ideal because it would not appear to exempt medical alerting devices/systems nor would it clearly exempt access control devices.

“Alarm system” means an assembly of equipment and devices arranged to signal the presence of a hazard such as unauthorized intrusion into a premises, an attempted robbery or a fire or smoke condition at a premises requiring urgent attention and to which the Division of State Police is expected to respond, including, but not limited to: Automatic holdup alarm systems, burglary alarm systems, holdup alarm systems, manual holdup alarm systems, audible alarm systems and fire alarm systems. “Alarm [28]

system” does not mean a system that monitors temperature or is designed solely for notification of medical emergencies.

After passing the Senate, last year’s bill was tabled by House at end of session.

Florida (HB 235) – bill introduced

by Rep. Michele Rayner creates R2R requirements for a portable wireless device, defined as “a product that includes a battery, microphone, speaker, and display designed to send and receive transmissions through a cellular radiotelephone service.” The legislation is aimed at mobile phones, but there’s no clear exemption for alarm systems.

No committee assigned yet. This is a Democratic-sponsored bill in a GOP dominated legislature.

Illinois: A companion House R2R bill to Illinois SB 122 (HB 2549) was introduced on February 4th and referred to the Rules Committee (an intermediate stop before assignment to the considering committee). The Senate bill has been assigned to the Judiciary Committee. Both bills as introduced include an exemption for a “product or component of an alarm system, including a fire protection system.”

These items are deemed NOT to be an “electronic or appliance product” or “product” for purposes of the proposed law. “Electronic or appliance product” or “product” does not include a product or component of an alarm system, including a fire protection system, or a video game console. While the exemption is certainly welcomed, we note that the language of these Illinois bills doesn’t clearly exempt access control electronics or medical alerting devices. AICC is sending letters to Senate Judiciary Committee and the eventual House Committee to which HB 2549 is assigned, applauding the bill’s authors for including an alarm exemption in their proposed legislation but pointing out that some modification to the exemption is important to protect access control electronics and medical alerting devices.

Indiana: In the State of Indiana, Rep.

Cherrish Pryor (Democratic Floor leader) introduced HB 1060, a R2R bill that applies to both agricultural equipment and consumer electronic devices. The legislation defines consumer electronic devices broadly (contains a microprocessor, manufactured for distribution and sale in the US) and only creates exceptions for medical devices and motor vehicles. The language of Rep. Pryor’s bill appears to be the same as SB 53 (2024), a bill that was introduced last year in the Indiana Senate by Sen. J. D. Ford but that didn’t advance. HB 1060 was referred to the House Committee on Agriculture and Rural Development. On February 4, AICC sent an advocacy letter to members of the House Agriculture Committee with a copy to Rep. Pryor.

AICC’s letter urged lawmakers to include an exemption for a “security and life safety system or device” and provides a broad definition for that term that includes, but is not limited to, (1) a fire alarm, (2) a medical alert, (3) intrusion detection, (4) video security, and (5) an access control system or device.

Massachusetts: Massachusetts State Sen. Michael D. Brady has introduced SD 732 “An Act relative to digital right to repair.” Fortunately, the bill includes an alarm exclusion, worded as follows: (14) Nothing in this section shall apply to fire alarm systems, intrusion detection equipment that is provided with a security monitoring service, and life safety systems.

A substantially identical bill to SD 732 was introduced in the Massachusetts House by Rep. Adrian Madaro (HD 3779) with the same exclusion language. Both appear to be modeled on wording of Section 6(h) of the Repair Association’s template, but they don’t include “physical access control equipment, including electronic keypads and similar building access control electronics.” Once committees are assigned, we will prepare and send AICC advocacy letters that thank the bill’s authors for including an alarm exemption in their proposed legislation. At the same time we will make clear that modification of the WINTER 2024 | TMA Dispatch

alarm exemption is needed to protect access control electronics and medical alerting devices. We will also point out that expanding the exemption in this manner is consistent with the intent of the bill and with the most recent Repair Association legislative template.

a “security and life safety system or device” and provided a recommended definition for that term that includes, but is not limited to, (1) a fire alarm, (2) a medical alert, (3) intrusion detection, (4) video security, and (5) an access control system or device.

Missouri: In 2024, the alarm industry persuaded the Missouri legislature to include an alarm exemption in its Right to Repair bill embodied in SB1472. The latter bill did not result in legislation this year, and a duplicate bill (SB420) has been “pre-filed” for consideration in the 2025 session. The text of Missouri SB420, sponsored by Sen. Tracy McCreery, has been posted to the Missouri Senate’s website. As expected, the alarm exemption language in the bill tracks the wording of the exemption in SB 1472 (2024):

New York: NY State Senator Patricia Fahy (one of the prime sponsors of R2R legislation in the state) has introduced S 4655, that seeks to amend New York’s Digital Fair Repair Act. It appears at first reading that the Senator’s proposed edits to Section 399-nn of the General Business Law – edits that include changes to the paragraph where the alarm exemption appears – do not seem to impact the substance of the alarm exemption. Instead, these proposed changes appear to be aimed at eliminating the broad exemption for home appliances. However, the bill will need to be examined more carefully for any collateral impact on the existing alarm exemption, including the proposed elimination of an exclusion from the definition of “Digital electronic equipment” for digital electronic products sold under a business-togovernment or business-to-business contract that aren’t otherwise offered for retail sale. The bill was referred to the Committee on Consumer Protection on February 10.

“This section shall not apply to a manufacturer, dealer, distributor, integrator, installer, or monitoring service provider of a central station security device or alarm system, including, but not limited to, all central station alarm systems used to prevent, detect, protect against, or respond to fire, carbon monoxide risks, falls, medical alerts, or security incidents, or control access to residential, commercial, and governmental property, services, or information systems.”

New Mexico: New Mexico’s consumer electronics R2R bill (SB 69) “Right to Repair Consumer Electronics Act” was reported out of the Senate Tax, Business and Transportation Committee with recommendation of “Do Pass” and referred to the Senate Judiciary Committee. Approval was a Party line vote of 6 Democrats For vs. 3 Republicans Against. The bill in its current form raises some concerns because it appeared to be modeled after the Oregon R2R bill. Democrats control both houses of the New Mexico legislature as well as Governor’s seat.

On February 20, AICC filed an advocacy letter to Judiciary Committee members and to SB 69 Sponsors seeking an alarm exemption. AICC’s letter urged lawmakers to include an exemption for [29]

Pennsylvania: In Mid-January, Rep Kristine Howard announced her intention to re-introduce a “repairability index” bill, which would require manufacturers to rate the fixability of their equipment, label the equipment, and provide information about “software updates.” On January 29, AICC and other industry reps met with legislative staff and raise concerns about applying the repairability index (and related labeling and disclosure requirements) to alarm systems. Staff seemed receptive, and suggested alarm exemption language has been forwarded.

Rhode Island: Rhode Island has introduced companion R2R bills (S 60 and HB 5246) that do not currently include an alarm exemption. The Senate bill is currently before the Senate

Judiciary Committee, and the House bill is before the House Commerce Committee. On February 4, AICC submitted advocacy letters to each bills’ sponsors, co-sponsors and to relevant committee members, urging an alarm exemption. RI House Committee on Corporations held a hearing on the R2R bill (along with other bills before the Committee) on the afternoon of Tuesday, February 11, 2025. The Committee voted to have all measures (including the R2R measure) be held for further study. This action is not substantive, and does not signify any position on the merits. It just gives the members time to review verbal and written testimony.

Virginia: A digital Right to Repair bill had been introduced before the Virginia House of Delegates by Rep. Jackie Glass [D] (HB 2483). The bill was referred to the Committee on Labor and Commerce and then assigned to a subcommittee #4 on January 29. That subcommittee voted last Thursday (1/30) to recommend that the bill be stricken from the Committee docket. The “crossover deadline” (i.e., the last day for a bill to pass out of the chamber in which it was introduced for consideration in the opposite chamber) for bills in the Virginia Legislature was February 4, and since there was no vote from the Labor and Commerce Committee to pass, the R2R bill in VA is effectively dead for 2025.

Washington: The Washington House R2R bill HB 1483 did not initially have an alarm exemption, but the alarm industry (led by ADT) has been working with sponsors to include such exemption. On February 11, the bill with an industry-proposed alarm exemption passed on a party-line vote out of the House Technology, Economic Development & Veterans Committee.

The Washington State R2R bill with favorable alarm exemption language added (HB 1483) just passed the Washington House on March 4. Senate approval is needed.

West Virginia: HB 2155 is a broadly written Electronic Right to Repair Act, with no alarm exemption. This bill isn’t WINTER 2024 | TMA Dispatch

focused solely on repair of consumer electronic devices (cell phones, video game consoles, etc.), but the language would extend the Act’s requirements to commercial security and life safety systems and devices, as well. In this respect, the W. Virginia bill is actually worse that all prior R2R bills. AICC immediately filed a letter advocating for an exemption.

FCC Makes 6 GHz Band Spectrum Available for Very Low Power Devices On December 11, 2024, the FCC adopted new rules to expand very low power device operations across all 1,200 megahertz of the 6 GHz band alongside other unlicensed and Wi-Fi-enabled devices. The FCC’s actions in the 6 GHz band are designed to spur innovation by providing more capacity for emerging technologies and applications, such as augmented reality and virtual reality, in-car connectivity, wearable on-body devices, healthcare monitoring, shortrange mobile hot-spots, high accuracy location and navigation, automation, and more. The proposal may create more spectrum that is usable for alarm devices.

The FCC has, in recent years, expanded unlicensed use between 5.925 and 7.125 GHz, helping to usher in Wi-Fi 6E, set

the stage for Wi-Fi 7, and support the growth of the Internet of Things. The Report and Order permits the very low power (VLP) class of unlicensed devices to operate across 350 megahertz of spectrum in the U-NII-6 (6.425-6.525 GHz) and U-NII-8 (6.875-7.125 GHz) portions of the 6 GHz band at the same power levels and technical/operational protections as recently approved for the U-NII-5 (5.925-6.425 GHz) and U-NII-7 (6.525-6.875 GHz) bands while protecting incumbent licensed services that also operate in the band.

These VLP devices will have no restriction on locations where they may operate and will not be required to operate under the control of an automatic frequency coordination system. To ensure the risk of interference remains insignificant, the devices will be required to employ a contention-based protocol and implement transmit power control while prohibited from operating as part of a fixed outdoor infrastructure.

VLP devices operate at very low power across short distances and provide very high connection speeds, which are ideal for the types of high-data rate cuttingedge applications that will both enrich consumer experiences and bolster the nation’s economy.

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Check out TMA’s on-line Job Board. Members can post open positions and search for free!

Visit https://tma.us/job-board/

FCC Issues Show Cause Order to Foreign Video Security Camera Manufacturer The FCC has ordered Luminys Systems Corporation, a Chinese manufacturer of video security equipment, to show cause why the FCC shouldn’t revoke its equipment authorizations on the basis of false statements made in its authorization applications.

The FCC’s Order to Show Cause (DA 25-128) tentatively concluded that the ultimate source of the Luminys equipment is Dahua Technology Company, an entity identified on the “Covered List” as posing an unacceptable risk to the national security of the United States. Dahua is a leading video surveillance equipment manufacturer from the People’s Republic of China (PRC), and the products in question include a digital transmission [30]

system and a licensed PCS transmitter used in a solar-powered video security camera trailer.

U.S. Representatives John Moolenaar (R-MI) and Raja Krishnamoorthi (DIL) of the House Select Committee on the Strategic Competition Between the United States and the Chinese Communist Party wrote to then-FCC Chairwoman Jessica Rosenworcel last November raising concerns about a corporate transaction between Dahua and Luminys that appeared to be structured to avoid restrictions imposed by the FCC. In early 2024, Dahua Technology USA was sold to Luminys Systems. Luminys is reported to be a unit of Foxlink, a Taiwanese company.

The congressmen wrote that “publicly

available information about the deal suggests Dahua’s firmware and software will still be developed in, and therefore controlled by, the PRC” and that if Dahua no longer produces these products, “that US government regulations such as the FCC new device authorization or NDAA government bans can no longer be applied.” They then requested that the FCC examine a transaction between the companies and brief the Select Committee staff regarding the possibility of an effort to circumvent statutory restrictions. The Order directs Luminys to file a written response within ten calendar days, demonstrating why the Commission should not revoke the Luminys equipment authorizations.

WINTER 2024 | TMA Dispatch

MEMBER NEWS>> COMPANY NEWS Alarm.com Acquires CHeKT Alarm.com announced its acquisition of CHeKT, a cloud platform for remote video monitoring (RVM) services. Wes Usie, president and founder of CHeKT, said, “We’re excited to take CHeKT to the next level with Alarm.com. We built the CHeKT platform to help professional security providers deliver a unique and crucial video security solution to their customers. No company delivers on that vision as comprehensively as Alarm.com, making it an ideal outcome for CHeKT to continue to evolve and expand our solutions with them.”

Bay Alarm Moves North Sound Office Bay Alarm announced the relocation of its North Sound office to a larger, more efficient space that will allow the company to continue growing and serving its customers at the highest level. This move supports the company’s expansion in the Pacific Northwest.

TMA Members, Brinks Home™, National Monitoring Center, and SimpliSafe Achieve UL Solutions Alarm Validation Scoring Standard Certification The three companies recently announced that its monitoring centers have earned UL certification for Alarm Validation Scoring (AVS-01).

DICE Corporation Customer First to Implement Full Nationwide Branded Display Audio Central Alarm, a client of DICE Corporation, has become the first alarm company in the industry to implement full nationwide branded call display. This groundbreaking service ensures that both service and sales calls from Audio Central now display the company’s logo and identity to recipients across the country—including calls from its central station partner, CSA Monitoring, based in Lansing, Michigan.

DMP Marks its 50th Anniversary and Recognizes Top Dealers at Owners Forum DMP held its annual Owners Forum event on April 1st in Las Vegas, as the company launched its 50th anniversary SPRING 2025 | TMA Dispatch

celebration at the Fontainebleu Hotel.

The highlight of the event was a keynote speech and one-on-one interview with Shark Tank’s Robert Herjavec. Another staple of the Owners Forum is DMP’s annual dealer awards. (See TMA award winners under Members Winning Awards). DMP is planning for a 50th anniversary celebration on June 12th at is Springfield, Mo., headquarters.

Elite Interactive Solutions Hosts Lunch and Learn for Law Enforcement

owned businesses in the security industry. Since its founding in 1960, Speco has remained steadfast in its commitment to providing reliable technology and exceptional service to its partners.

“For 65 years, Speco Technologies has stood as a testament to the power of family values and innovation,” said Todd Keller, President of Speco Technologies.

“Through three generations, we have continuously adapted to meet the evolving needs of our customers while staying true to the principles that define us: integrity, dedication, and solution.”

Vivint Refreshes Brand Identity

Hosted by Elite’s Law Enforcement Advisory Board, guests toured the company’s leading-edge, subterranean Security Operations Command Center (SOCC), viewed a multimedia presentation held within an adjacently located auditorium and enjoyed lunch and networking.

Johnson Controls Announces New CEO Johnson Controls announced that its board of directors has appointed Joakim Weidemanis as CEO. Weidemanis succeeds George R. Oliver who will adopt the role of non-executive chairman of the board until July 3. At that time, he will be succeeded as chairman by Mark P. Vergnano, who has served on the Johnson Controls Board since 2016.

Oliver will remain as an advisor to the company until the end of the year.

Weidemanis has held several executive leadership roles over his 13-year career at Danaher Corp.

Speco Technologies Celebrates 65 Years Speco Technologies celebrates its 65th anniversary as one of the last family-

Vivint has renewed its brand identity, unveiling a new visual identity that represents both an evolution and expansion of its focus: redefining a truly smarter home experience to include smarter energy management.

“We are entering a rapid phase of innovation, where energy management concerns are beginning to rival security concerns,” said David Porter, Managing Director of Vivint. “As part of NRG and under new leadership, Vivint is poised to lead this phase and redefine the smart home experience…By integrating security and energy management, and making it accessible to millions more homes, we’re at the start of an exciting new chapter for our customers and for Vivint.”

Vivint was acquired by NRG, a Fortune 500 energy and home services company, in March of 2023.

PRODUCT AND SERVICE NEWS Alarm Lock Introduces New Trilogy Touch Standalone & Trilogy Wireless Networx Access Locks Alarm Lock, a division of NAPCO Security Technologies, Inc., introduced its new TL-Series Trilogy Touch™ as part of its class-leading standalone & wireless networked models. This aesthetic access control solution features a sleek and modern EZ Touch Sense Panel, which has illuminated numbers [31]

that light up when touched and dim after use, in place of the standard allmetal keypad, for which Trilogy’s are well known. Like its original products, the TL-Series still offers all the same functionality and operation, weather proofness, and minimal maintenance requirements for the lowest total cost of ownership.

DMP Expands DualSIM Product Offerings DMP announced the expansion of DualSIM capability to more products.

Two new product releases bring DualSIM to most DMP control panels.

DualSIM functionality allows one communicator to transmit signals over Verizon and AT&T networks — a feature rapidly growing in demand. When both carriers are activated, the control panel chooses a primary cell carrier based on signal strength and checks its signal every hour. If the signal strength indicates risk of losing connection, the system automatically switches to the second carrier if its signal is better.

RAD Announces Entry Level ROSA Solar Trailer Robotic Assistance Devices, Inc. announced the expansion of its popular RIO™ solar powered, mobile security solution lineup. Named RIO Mini, the new security solution is now in production, with the Company forecasting that it can add up to 500 units to its sales expectations this fiscal year.

RIO Mini joins RAD’s existing RIO lineup, which includes the popular RIO 180 and RIO 360 units, further filling in the product family. It will feature reduced analytics processing and limitations on other select features while maintaining RAD’s core Autonomous Intelligent Response capabilities.

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RAD Unleashes RADDOG LE2, Robotic Assistance Devices, Inc. introduced RADDOG LE2, a highspeed, AI-powered robotic unit designed to assist law enforcement in high-risk scenarios, tactical response, and realtime intelligence gathering. As agencies face evolving challenges in public safety and security, RADDOG LE2 delivers faster intelligence, enhanced situational awareness, and safer operational support. Built for rapid deployment and seamless mobility, it is redefining what is possible for law enforcement teams, tactical units, and security professionals.

SightLogix Introduces Dualspectrum AI for its Dual-sensor SightSensor® Series SightLogix announced the release of dual-spectrum AI for its dual-sensor SightSensor® product series. This new capability integrates thermal and visible AI validation, providing unmatched, real-time intrusion detection that minimizes false alarms.

Reliable and immediate awareness is mandatory for high-performing perimeter security solutions in critical infrastructure and commercial remote video monitoring applications.

Telguard Releases Addition to its Multi-carrier Product Family Telguard introduced the new TG-7FEM multi-carrier 5G LTE-M and Internet commercial fire communicator. The TG-7FM, the TG-7FEM harnesses groundbreaking multi-carrier capability with AT&T, T-Mobile, and Verizon all built in. It continually checks service, enabling the carrier to be automatically switched if an outage is detected. What differentiates the TG7FEM is its added ability to connect to a facility’s Ethernet LAN, providing a dual pathway for alarm signal transmission from the premises to the central monitoring station. Internet can be set

as the primary path, backup to cellular, or disabled.

MEMBERS WINNING AWARDS Rapid Response Monitoring Awarded Security Sales & Integration Stellar Service Award Rapid Response Monitoring was awarded the Security Sales & Integration Stellar Service Award for Customer Service & Communication. “At the core of our business is a sincere promise: to protect life and property. Every day, our dealers entrust us with this vital mission,” said Jeffrey Atkins, Rapid Response President. “To ensure their confidence never wavers, we invest heavily in the three pillars of our business: people, training, and technology.”

PureTech Systems Inc. Wins 2025 Security Today GOVIES PureTech Systems Inc. announced it has been named a winner in the 2025 Security Today GOVIES Government Security Awards. PureTech earned top honors in two categories: Autonomous Border Systems and Autonomous Perimeter Systems for its latest release, PureActiv® v16. The GOVIES Awards recognize outstanding government security products that deliver innovation, functionality, and performance.

PEOPLE IN THE NEWS Erin Barsanti joined DMP as National Account Director.

Jennifer Balash, DICE Corporation, was promoted to Senior Vice President, Head of Global Sales.

George Bish joined the SIAC Board Representing TMA. “George brings decades of experience and technical expertise to this position,” said Tim Creenan, SIAC Board Chairman. “We deeply appreciate his willingness to add this additional responsibility to his already busy schedule.”

Holly Borgmann of ADT received the Security Industry Association’s (SIA) 2025 Chair’s Award, an award presented annually and selected by SIA’s Board of Directors chair recognizing SIA members’ diligent efforts in furthering the association’s mission and WINTER 2024 | TMA Dispatch

commitment to its future. She serves as vice chair of the SIA Government Relations Committee.

Robert E. Marshall, Jr. joined Evolv Technologies in the position of Chief Revenue Officer.

Caroline H. Brown was appointed Chief Executive Officer (CEO) of Security Central. She previously served as President. As CEO, Brown will continue to drive the company’s strategic vision, ensuring the company remains at the forefront of security solutions.

Mark Matlock was appointed Vice President of Sales at Security Central.

David Charney was appointed Sr. Vice President, Video Command Center, at Everon.

Scott R. Elkins, Zeus CEO, has been named a 2025 Ernst & Young Entrepreneur of the Year® Regional Finalist for the Greater Philadelphia region. Being named a finalist honors the outstanding achievements of leaders who demonstrate excellence in innovation, business growth, and personal commitment to their businesses and communities.

Joyce LaFond, American Alarm, earned her Master of Business Administration (MBA) at the University of Massachusetts Lowell John Mack joined Raymond James as a managing director in the Diversified Industrials practice.

Mark McCall started a new position as Vice President of Global Operations at Immix.

Donna Soloway, NAPCO, was inducted into the 2025 Security Sales & Integration (SSI) Hall of Fame. She joins her husband, Dick Soloway—NAPCO’s Founder and CEO and an inaugural Hall of Fame inductee—making the Soloways one of the security industry’s few celebrated husband-and-wife duos.

Dan Turner joined Security Central as Chief Technology Officer.

Several TMA members were named to The Security Industry Association’s (SIA) 2025 Women in Security Forum (WISF) Power 100. View a full list HERE. MEMBERS CELEBRATING WORK ANNIVERSARIES • • •

Chris Brown, Immix (11 years) Daniel Clark, Rapid Response Monitoring (10 years) David Morgan, Security Dealer Marketing (14 years)

IN MEMORIAM RICHARD “DICK” SAMPSON TMA Past President Richard “Dick” L. Sampson passed away on December 13th at the age of 87. An entrepreneur through and through, Dick founded and built what is now American Alarm and Communications in his family home in 1971. He became a dedicated and revered leader within the life-safety and security industry.

“Dick Simpson was a remarkable leader and an innovative trailblazer in the security industry. His visionary contributions and steadfast dedication not only advanced the field but also inspired countless professionals. As a past president of TMA, his influence was profound, leaving a legacy of excellence and commitment to security standards. In 2005, Dick graciously honored me with the prestigious TMA Stan Lott Award, a testament to his generosity. His legacy continues to inspire and guide us all,” said Louis T. Fiore.

His full obituary may be read on-line HERE. [33]

TMA Members Visit Capitol Hill On March 4-5, several TMA/AICC leaders, members and staff members took part in the industry’s annual Security Hill Walk, organized by The Security Industry Association (SIA) and ESA. ESA leaders, members and staff members also took part in the event, which brought more than 60 security industry executives to Washington, D.C., to promote important policy priorities that affect our industries every day.

Topics and priorities covered ranged from artificial intelligence and data privacy to workforce development and various critical homeland security grant programs.

Membership Elects 2025-2027 Board of Directors On April 24th, TMA members approved the proposed slate of Board of Directors candidates for the 2025-2027 term. Please join in congratulating our returning and new TMA Board of Directors: Executive Committee • • • •

Alan Gillmore, IV, Gillmore Security (President) Wes Usie, Guardian Alarm Systems (Vice President) Daniel Oppenheim, Affiliated Monitoring (Vice President) Shannon Woodman, Washington Alarm (Treasurer)

Board Reappointments by Member Category Representation • • • • • • • •

Mark Miller, Johnson Controls (National Representative) Scott R. Elkins, Zeus Fire & Security (National Representative) Chester Donati, DMC Security Services, Inc. (Regional Representative) Jack Doyle, Doyle Security (Regional Representative) Tim Westphal, Bay Alarm (Regional Representative) Caroline Brown, Security Central (Contract Monitoring Representative) Mark Hillenburg, DMP (Associate Representative) Stanley Oppenheim, DGA Security Systems, Inc. (Member at Large) WINTER 2024 | TMA Dispatch

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WINTER 2024 | TMA Dispatch

Join us in welcoming our new and returning members to the TMA community! To view a complete list, visit www.tma.us.

Consultant GSOC Bridgepoint Advisors, LLC Guardian Surveillance Services, Frisco, TX A division of Arrgo Builders Inc. 1-972-839-4860 bridgepoint-advisors.com Contact: Jason Grelle, Partner

Fremont, CA 1-408-549-1300 sbibuilders.com

At Bridgepoint Advisors, LLC, cofounders Steve Rubin, Kelly Bond, and Jason Grelle specialize in guiding Alarm, Integration, and Fire Company owners—as well as Central Monitoring Station operators—through the complexities of buying or selling businesses. With extensive expertise in the electronic security industry, we’re dedicated to enhancing the buy/sell experience.

A construction company providing surveillance services to construction projects.

Our team brings decades of combined experience, offering unparalleled insights into market trends, valuation strategies, and deal structuring to help our clients achieve optimal outcomes. Whether you’re looking to expand through acquisition, prepare your business for sale, or navigate the intricacies of selling or buying a security business, Bridgepoint Advisors is committed to being your trusted partner every step of the way. We pride ourselves on building lasting relationships, ensuring confidentiality, and delivering tailored solutions that align with your business goals.

SPRING 2025 | TMA Dispatch

Understanding the unique vulnerabilities of construction sites, Guardian Surveillance Services, a division of ARRGO Builders, Inc., delivers proactive, cutting-edge surveillance solutions to our job site projects.

We focus on protecting our assets and ensuring uninterrupted project flow. Our dedication to excellence, professionalism, and reliability translates to safer job sites, reduced losses from theft and vandalism, and a secure working environment.

Guardian Surveillance Services: “building a foundation of security, project after project.”

Royal Ontario Museum Toronto, ON 1-416-586-8000 rom.on.ca Opened in 1914, the Royal Ontario Museum showcases art, culture and nature from around the world and across the ages. Among the top 10 cultural institutions in North America, Canada’s largest and most comprehensive museum is home to a world-class collection of 18 million artworks, cultural objects and natural history specimens, featured in 40 gallery and exhibition spaces. As the country’s preeminent field research institute and an international leader

in new discoveries, ROM plays a vital role in advancing our understanding of the artistic, cultural and natural world. Combining its original heritage architecture with the contemporary Daniel Libeskind-designed Michael LeeChin Crystal, ROM serves as a national landmark, and a dynamic cultural destination in the heart of Toronto for all to enjoy.

International Object Guard, Inc. (Object-Ör Group) EU Budapest, Hungary +36 1 766 4566 objekt-or.hu International Expertise, Domestic Values The Object-Ör Group operates the first and only UL Listed (UL 827) dispatcher center in Hungary and Central Europe, including Slovakia, Slovenia, Croatia, Romania, Spain, Italy, France, Deutschland and NA, as well as in the United States. It has protected underground radio disturbance, gas attack and terror control centers operating according to the strictest US safety standards, with the control of underground radio disturbances and terror attacks in Central Europe, connected and geographically redundant dispatcher centers. The company has been monitoring tens of thousands of customers for 10+ years. Company founder and CEO, Laszlo Doktorits, started the company at age 18 and has built it to what it is today.

Quality, Fast, Reliable Our company has quality, personalized, complex, 24-hour services, and security solutions at your disposal with nationwide coverage. Count on us anytime, anywhere for quality, fast, and reliable service.

[35]

Listed Monitoring Arco Security Central Station Corp.

Miami, FL 1-888-320-2726 arcoweb.com Sales & Information Our Monitoring Center Founded by the Dominguez family in 1985, Arco’s alarm monitoring center capitalizes on the background and expertise of individuals specializing in information technology, security services, surveillance, fire systems, customer support, automation and monitoring systems.

Our staff is fully bilingual, providing professional monitoring service nationwide and throughout the Caribbean. Operators are fully vetted, we conduct criminal background checks, financial background checks, and drug tests.

Dealers can rely on our dedicated team of technical support agents to provide expert advice and guidance on any project. The web dealer portal provides 24-hour access to all of their subscriber data, including testing, history, and reporting.

Our call center is UL listed, and FirstNet Certified. The site highly secured, under constant surveillance and controlled access, running on fully redundant systems, and backed up by dual power generators.

• Monitoring Services • Intrusion/Burglar Alarm Monitoring • Fire Alarm Monitoring • Medical • Elevator • Environmental • Access Control • Smart Video Analytics • U.L. Listed • FirstNet Certified

SPRING 2025 | TMA Dispatch

Lanvac Surveillence Montreal, QC 1-866-526-8220 lanvac.com

•

Lanvac is 100% Privately & family owned and a leader in third-party wholesale contract monitoring. Our only customers are qualified alarm dealers, we do not compete with the alarm dealer.

•

Our roots go back over 40 years, during which we have developed a reputation as a company that is fully dedicated to providing quality monitoring services for alarm dealers and their customers.

Lanvac operates seven independent monitoring stations that are linked together at all times. Located across North America, these stations are capable of operating in a stand-alone mode or as is normally the case, as part of our inter-connected network.

• LIVE ANSWER at our central, Your customers will not wait 45 minutes on hold or have to go through a complicates auto-attendant.

• FREE email reports (Live, Daily, Weekly, Monthly) for any / ALL types of signals.

• White labeling options (Dynamic caller-ID display, Dynamic Answering, email reports & APP) • Since our inception in 1983, we continually re-invest into our business enterprise.

• We own multiple buildings that house our stations.

• All stations in our network are constantly being upgraded and improved.

• Our technology is such that information is constantly shared amongst the multiple stations AT ALL TIMES! • Operators working in our multiple station, see EVERY alarm signal in real time and no matter where the operator is sitting, he/she can handle the alarm.

• All our stations are housed in secure, controlled environments, protected

•

behind double vestibules and an array of security measures.

All stations are powered by surge suppressed, power management systems with industrial strength generators to ensure uninterrupted station operation.

Our network of stations was designed to stay operational in any weather conditions, including, ice storms, floods, major power outages, fires and hurricanes.

A professional team of highly trained technicians constantly monitor our stations and their systems 24/7/365 to guarantee smooth operation of our facilities.

Non-Listed Monitoring Danner’s Security and Logistics Pasadena, TX (713) 597-7349 contact@danners.com www.danners.com Danner’s Security and Logistics is a fourth-generation family-owned business based in Houston, TX. Our old-fashioned “can-do” attitude has garnered a reputation for service quality.

We call it “The Danner’s Way.” Over 80 years ago, we began as a security guard services company. Today, we carry those values of vigilance and commitment to a comprehensive offering of the latest security and video monitoring technology.

Founded by D.D. Danner in 1939 in the burgeoning shipping center of the West Gulf Coast, Danner’s Incorporated has a long-standing reputation of meeting and exceeding the service needs of clients around the Gulf. Danner’s Incorporated gulf presence expanded in the late 1980’s with the opening of offices in Port Arthur and Freeport.

Why Danner’s Security? We know what works! Security is what we have been doing for 80 years, and we fully understand all types of traditional security services. Our mission statement: “The company pledge is to provide

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quality services to all our clients using strategic planning and communication technology while meeting or exceeding the needs of each customer.” Along with our traditional security services, we offer new technology that meets our mission statement for our clients today and we will always strive to provide the most cost-effective solutions for our clients tomorrow.

ViewScan, Inc. Bay Shore, NY 1-631-969-2600 viewscan.com ViewScan provides clients with constant 24/7 security, at a fraction of the cost of traditional security guards. We partner with Disabled Veterans and retired military to serve as remote operators who analyze real-time events flagged by AI analytics.

At ViewScan, we provide a series of Advanced AI Analytics to offer various services, powered by our single pane of glass software, ViewScanAI. Our unique approach integrates AIpowered proactive event detection with our human verification layer and team comprised of Disabled American Veterans (DAV), who serve as highly experienced and qualified operators to respond and deter unauthorized activity in real time. ViewScan seamlessly integrates across any existing security system infrastructure to provide a range of service capabilities from ViewScan Protect, Entrance Manager, Delivery Manager, and Gatehouse Manager. Combining our Smart Sensor Technologies and Weapon Detection Systems, we can combine solutions to create Smart IoT Facilities that not only enhance security but operationally drive significant cost savings!

AI Analytics – Actionable Intelligence

SPRING 2025 | TMA Dispatch

Services Provider AURA SOS Inc. Dover, DE 1-972-955-4266 aura.services Contact: Timothy Garrett, President, US Division AURA is a technology platform making emergency response services more accessible and affordable than ever before. Our latest smart emergency response device instantly connects those in need to top-tier, private armed and medical responders anytime, anywhere using a connected device.

AURA was born in 2017 out of the critical need to make private emergency and security response services more accessible and affordable in South Africa. As a result, we’ve created South Africa’s largest response network of over 2500 security and medical responders.

Regardless of income brackets South Africans can now access security and medical response services instantly using a connected device. We integrate our smart and scalable technology into your existing customer portal, for instance, using API integration, WhatsApp, customized apps, or various IoT devices.

Consequently, you’re now able to offer your staff and customers instant emergency assistance as a free or paid for value-added service.

first account was a small establishment that served Mexican Food, called Nacho’s. Since that day, with business philosophy drawn from the teachings of John Maxwell, Dave Ramsey, Zig Zigler, Dale Carnegie, and others, Metro has grown to its present size and stature. From our modest beginnings operating out of our home, to a small office building in downtown Mesa, to our present location at 63 S. Hamilton Place in Gilbert, Arizona, it has been our commitment to customer astonishment that has fueled our growth.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full-service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Because of our commitment to customer astonishment, we have been able to attract a staff of the best and brightest in the fire safety industry here in the southwest and look forward to an even brighter future.

Above all, we’re a young entrepreneurial team of experts within the security and technology industries.

Metro Fire+Security Gilbert, AZ (480) 464-0509 metrofireandsecurity.com Contact Us It has been said, “To be successful at anything in life, it only takes one person to believe in you.” It was with that thought in mind that Metro Fire+Security began our journey over 40 years ago. On March 11th in the early 1970s we serviced our first customer in Tempe, Arizona (at the corner of McClintock and Southern Ave.). That

You get out what you put in.

Make the most of your TMA membership in 2025.

Learn how at www.tma.us/ member-resources [37]

CERTIFIED>>

FirstNet Certified Companies TMA is pleased to introduce and recognize the following companies who have become FirstNet certified as of May 13, 2025.  ADT, LLC, Boca Raton, FL  Advance Alarms Inc., Broken Arrow, OK  Affiliated Monitoring, Union, NJ  Alarmco Security Systems, Inc., Redlands CA  Alarms Unlimited, San Diego CA  Allstate Security Industries, Inc., Amarillo, TX  Az Security Control, Tempe, AZ  Bay Alarm Systems, Concord, CA  Centra-larm MonitoringManchester, NH  COPS Monitoring, Williamstown, NJ  Convergint, Pleasanton, CA  Criticom Monitoring Services, Longwood, FL  DGA Security Systems, Inc., New York, NY  Dispatch Center Ltd., San Antonio, TX  DMP, Springfield, MO  Doyle Security Systems Inc., Rochester, NY  Electronix Systems Central Station Alarms, Inc., Huntington Station, NY

 Lydia Security Monitoring dba UCC, San Antonio, TX  Midwest Alarm Company, Inc., Sioux Falls, SD  NAPCO Security Systems, Inc., Amityville, NY  National Monitoring Center (NMC), Lake Forest, CA  Nationwide Security Corporation, Branford, CT  Pye-Barker Fire & Safety, LLC, Doral, FL  Rapid Response Monitoring, Syracuse, NY

IQ Certified Companies TMA is pleased to introduce and recognize the following companies who have become IQ certified as of May 13, 2025. Advance Alarms, Inc., Broken Arrow, OK

 Safe Tech USA, Ltd., Melville, NY

Advanced Alarm, Inc., Tonawanda, NY

 SCN Security Communication Network, Inc., Corona, CA

Affiliated Monitoring Inc., Union, NJ

 Securitas Technology, Plymouth, MN

Allstate Security Industries, Inc., Amarillo, TX

 SecurityCentral, Statesville, NC  Security Equipment, Inc., Omaha, NE

Centra-larm MonitoringManchester, NH

 Sentry Alarm Systems, Monterey, CA

COPS Monitoring, Williamstown, NJ

 Southwest Dispatch Center, Richardson, TX

Genesis Security Services, Carolina, PR

 Tech Electronics, Inc., St. Louis, MO

Guardian Protection Warrendale, PA

 Emergency 24, Des Plaines, IL

 The Fireline Corporation, Baltimore, MD

 Federal Response Center, Inc., Springfield, MO

 Triple S Alarm Co., Little Rock, AR

Maine Fire and Security, Scarborough, ME

 United Security Communications, Inc., Lothian MD

National Monitoring Center, Lake Forest, CA

 First Alarm, Aptos, CA  Force Security Solutions, LLC, Manassas, VA  Hoffman Security, Atwater, CA  Intercom Clock & Signal Services, dba ICS, Riverside, CA  Intruder Alert Systems of San Antonio, San Antonio, TX  JCI, Boca Raton, FL  Kansas City CCTV, LLC DBA Kansas City CCTV & Security, Kansas City, MO  Kings III of America, Coppell, TX [38]

 Vector Security, Inc., Warrendale, PA  Vyanet Operating Group-Bend, OR  Washington Alarm, Inc., Seattle, WA  WH International Response Center, Rockford, MN

Rapid Response Monitoring Services, Inc., Syracuse, NY Securityhunter, Inc., Baltimore, MD Solid Security Services, Inc. Buford, GA SSC Services Inc. dba Cen-Signal, Columbus, GA Statewide Monitoring Corporation, Staten Island, NY Wayne Alarm Systems, Inc., Lynn, MA WINTER 2024 | TMA Dispatch

PROGRAMS>>

Congratulate TMA’s 2024-25 Five Diamond Designees The monitoring centers listed below are designated TMA Five Diamond as of May 13, 2025. This designation marks a commitment to the highest industry standards. Visit TMA.us for the most up-to-date listing of certificants.

AFA Protective Systems Syosset, NY www.afap.com Full-Service Monitoring Designated since 1/2014 Audeamus DBA Sebastian CorpKerman, CA www.audeamus.net Full Service Monitoring Designated since 1/2024 a.p.i. Alarm Inc. Denver, CO www.apialarm.com Full Service Monitoring Designated since 01/2023 a.p.i. Alarm Inc. Toronto, ON www.apialarm.com Full Service Monitoring Designated since 01/2023 Acadian Monitoring Services, LLC Lafayette, LA www.acadianmonitoringservices.com Wholesale Monitoring Designated since 01/2005 ADT Knoxville, TN www.adt.com/local/tn/knoxville Full Service Monitoring Designated since 04/2024 ADT by Telus Calgary AB www.telus.com Full-service and Wholesale Designated since 12/2020 ADT by Telus Saint Leonard QC www.telus.com Full Service and Wholesale MonitoringDesignated since 12/2023

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ADT Commercial LLC (formerly Protection One) Irving, TX www.adt.com Full Service Monitoring Designated since 10/2014

Allied Universal Technology Services Richardson, TX www.aus.com Full-Service Monitoring, SOC/Proprietary Monitoring, Video Monitoring Designated since 7/2013

Affiliated Monitoring Union, NJ www.affiliated.com Wholesale Monitoring Designated since 09/2005

Allstate Security Industries, Inc. Amarillo, TX www.allstatesecurity.com Wholesale Monitoring Designated since 08/2023

Affiliated Monitoring Houston, TX www.affiliated.com Wholesale Monitoring Designated since 05/2022

American Alarm and Communications, Inc. Arlington, MA www.americanalarm.com Full-Service Monitoring Designated since 04/2004

Alarm Detection Systems, Inc. Aurora, IL www.adsalarm.com Full Service Monitoring Designated since 08/2003

American Electric Power Columbus, OH www.aep.com GSOC Monitoring Designated since 11/2020

Alarmco, Inc. Las Vegas, NV www.alarmco.com Full Service Monitoring Designated since 06/2006

Amherst Alarm Inc. Amherst, NY www.amherstalarm.com Full Service Monitoring Designated since 03/2004

Alarme Sentinelle/Sentinel Alarm Montreal, QC www.sentinelalarm.com Full-Service Monitoring – Canada Designated since 12/2010

AvantGuard Monitoring Centers Cedar City, UT www.agmonitoring.com Wholesale Monitoring Designated since 05/2023

Alert 360 Tulsa, OK www.alert360.com Full Service Monitoring Designated since 08/2018

AvantGuard Monitoring Centers Ogden, UT www.agmonitoring.com Wholesale Monitoring Designated since 01/2007

Allied Universal Technology Services Wyoming, MI www.aus.com Full-Service Monitoring Designated since 5/2021

Barcom Security, Inc. Swansea, IL www.barcomsecurity.com Full-Service Monitoring Designated since 11/2007 WINTER 2024 | TMA Dispatch

Bay Alarm Company Concord, CA www.bayalarm.com Full Service Monitoring Designated since 01/2006

COPS Monitoring Boca Raton, FL www.copsmonitoring.com Wholesale Monitoring Designated since 04/2014

Ellijay Telephone Company Ellijay, GA www.etcbusiness.com Full Service Monitoring Designated since 04/2015

Bell Canada Toronto, ON www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2015

COPS Monitoring Lewisville, TX www.copsmonitoring.com Wholesale Monitoring Designated since 06/2014

ESC Central Birmingham, AL www.esccentral.com Wholesale Monitoring Designated since 12/2023

Bell Canada Winnipeg, MB www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2020

COPS MonitoringWilliamstown, NJ www.copsmonitoring.com Wholesale Monitoring Designated since 05/2014

Everon (formerly ADT Commercial LLC) Irving, TX www.everonsolutions.com Full-Service Monitoring, Designated since 10/2014

Blackline Safety Calgary, AB www.blacklinesafety.com Full Service Monitoring - Canada Designated since 04/2018

CPI Security Systems Charlotte, NC www.cpisecurity.com Full Service Monitoring Designated since 08/2009

Federal Response Center Springfield, MO www.federalprotection.com Wholesale Monitoring Designated since 01/2006

Brightspeed Security Systems (formerly CenturyLink Security) Monroe, LA www.brightspeedsecurity.biz Full Service Monitoring Designated since 02/2005

Damar Security Systems Sarnia, ON https://damarsecuritysystems.com/ Full Service Monitoring - Canada Designated since 11/2012

Fire Monitoring of Canada, Inc. St. Catharines, ON www.fire-monitoring.com Full Service Monitoring - Canada Designated since 05/2009

DGA Security Systems, Inc. New York, NY www.DGA.com Full Service Monitoring Designated since 02/2005

Guardian Alarm Southfield, MI www.guardianalarm.com/ Full-Service Monitoring Designated since 3/2024

Brinks Home™ (formerly Monitronics International) Farmers Branch, TX www.brinkshome.com Wholesale Monitoring Designated since 02/2005 Centra-Larm Monitoring Inc. Manchester, NH www.centra-larm.com Wholesale Monitoring Designated since 06/2009 Clearview Securities, Inc. Knoxville, TN www.clearviewtn.com Full Service Monitoring Designated since 05/2023 Cooperative Response Center, Inc. (CRC) Austin, MN www.crc.coop Wholesale Monitoring Designated since 03/2011

SPRING 2025 | TMA Dispatch

DMC Security Services Inc., Midlothian IL www.dmcsecurity.com Full-Service Monitoring Designated since 9/2005 Dynamark Monitoring, Inc. Hagerstown, MD www.dynamarkmonitoring.com Wholesale Monitoring Designated since 02/2012 Electronix Systems Central Station Alarms, Inc. Huntington Station, NY www.electronixsystems.com Full Service Monitoring Designated since 06/2005

Guardian Protection Services Inc. Butler, PA www.guardianprotection.com Full-Service Monitoring Designated since 06/2020 Guardian Protection Services Inc. Warrendale, PA www.guardianprotection.com Full-Service Monitoring Designated since 09/2006 Gillmore Security Systems Inc. Cleveland, OH www.gillmoresecurity.com Full Service Monitoring Designated since 01/2009

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GM Security Technologies San Juan, PR www.gmsectec.com Wholesale Monitoring Designated since 10/2011

Life Safety Monitoring, LLC Munhall, PA www.mylifesafetymonitoring.com Wholesale Monitoring Designated since 01/2018

Paladin Technologies Ottawa, ON www.paladintechnologies.com Full-Service Monitoring Designated since 3/14/2025

Holmes Security Systems Fayetteville, NC www.holmeselectricsecurity.com Full Service Monitoring Designated since 12/2017

Metrodial Corporation, Inc. Hicksville, NY www.metrodial.com Full Service Monitoring Designated since 11/2004

Peak Alarm Company, Inc. Salt Lake City, UT www.peakalarm.com Full-Service Monitoring Designated since 02/2006

Huronia Alarm & Fire Security, Inc. Midland, ON www.huroniaalarms.com Full Service Monitoring - Canada Designated since 06/2013

National Monitoring Center Irving, TX www.nmccentral.com Wholesale Monitoring Designated since 06/2016

Interface Systems Earth City, MO www.interfacesystems.com Full Service Monitoring Designated since 08/2004

National Monitoring Center Lake Forest, CA www.nmccentral.com Wholesale Monitoring Designated since 06/2016

Interface Systems Plano, TX www.interfacesystems.com Full Service Monitoring Designated since 11/2012

Nationwide Central Station Monitoring Corp.

Freeport, NY www.nationwidedigital.com Full Service Monitoring Designated since 04/2007

iWatch Communications Beaverton, OR www.iwatchcomm.com Full Service Monitoring Designated since 01/2008

NextEra Energy, Inc. Juno Beach, FL www.nexteraenergy.com GSOC Monitoring Designated since 12/2022

Kastle Systems Falls Church, VA www.kastle.com Full-Service Monitoring Designated since 06/2014

Northern911 Sudbury, ON www.northern911.com Full-Service Monitoring – Canada Designated since 05/2014

Kroger Central Alarm Control Portland, OR www.kroger.com GSOC

Northwest Alarm MonitoringSeattle Washington www.nwalarm.com Wholesale Monitoring Designated since 8/2024

Life Alert Emergency Response, Inc. Encino, CA www.lifealert.com Full-Service Monitoring Designated since 11/2014

Operational Intelligence Center Indianapolis, IN Full Service Monitoring Designated since 01/2020 Paladian Victoria, BC www.paladintechnologies.com Full Service and Wholesale Monitoring Designated since 6/2016

[41]

Per Mar Security Services Davenport, IA www.permarsecurity.com Full Service Monitoring Designated since 06/2005 Pro-Vigil San Antonio, TX www.pro-vigil.com Full Service Monitoring Designated since 01/2024 Quick Response Cleveland, OH www.quickresponse.net Wholesale Monitoring Designated since 10/2005 SecurTek Monitoring Solutions, Inc. Winnipeg, MB www.securtek.com Full-Service Monitoring – Canada Designated since 05/2022 SecurTek Monitoring Solutions, Inc. Yorkton, SK www.securtek.com Full-Service Monitoring – Canada Designated since 05/2010 Securitas Electronic Security, Inc. Honolulu, HI www.securitases.com Full Service Monitoring Designated since 12/2003 Securitas Electronic Security, Inc. Charlotte, NC www.securitases.com Full Service Monitoring Designated since 03/2022

WINTER 2024 | TMA Dispatch

Securitas Electronic Security, Inc. Uniontown, OH www.securitases.com Full Service Monitoring Designated since 11/2003

Tech Systems Inc. Buford, GA www.techsystemsinc.com Wholesale Monitoring Designated since 12/2019

Vancouver Fire & Security Richmond, BC www.radiussecurity.ca Wholesale Monitoring - Canada Designated since 07/2012

Security Alarm Corporation Port Charlotte, FL www.securityalarmcorp.com Full Service Monitoring Designated since 06/2012

Telsco Security Systems Edmonton, AB www.telsco.com Full Service Monitoring - CA Designated since 02/2016

Vivint Inc. - MN Eagan, MN www.vivint.com Full Service Monitoring Designated since 03/2014

Security Central Statesville, NC www.security-central.com Wholesale Monitoring Designated since 7/2015

The Church of Jesus Christ of Latter-day Saints Salt Lake City http://churchofjesuschrist.org GSOC Monitoring Designated since 05/2012

Vivint Inc. - UT Provo, UT www.vivint.com Full Service Monitoring Designated since 03/2014

Security Equipment, Inc. (SEI) Omaha, NE www.sei-security.com Full Service Monitoring Designated since 07/2004 Smart Security Pros Bowie, MD www.mobilevideoguard.com Video Monitoring Designated since 11/2024 Sonitrol Great LakesGrand Blanc, MI www.sonitrolverified.com Full Service Monitoring Designated since 02/2022 Statewide Central Station Tampa, FL www.statewidecs.com Wholesale Monitoring Designated since 5/2023 Statewide Central Station Staten Island, NY Statewidecs.com Wholesale Monitoring Designated Since 2/2011 Superior Central Station, Inc. McAllen, TX www.superiorcentral.com Full Service Monitoring Designated since 06/2007

SPRING 2025 | TMA Dispatch

The Watchlight Corporation El Cajon, CA www.watchlight.com Full Service Monitoring Designated since 03/2014 Titan Protection Overland Park, KS www.tpcsecurity.com Full Service & Wholesale Monitoring Designated since 10/2022 U.S. Monitoring, Inc. Oklahoma City, OK www.usm-ok.com Wholesale Monitoring Designated since 08/2018 United Central Control San Antonio, TX www.teamucc.com Wholesale Monitoring Designated since 08/2004 United Central Station Plainview, NY www.unitedcs.org Wholesale Monitoring Designated since 4/22/2025 Valley Security and Alarm Fresno, CA www.valleysecurityandalarm.com Full Service Monitoring Designated since 10/2017

Viiz Communications Anniston, AL www.viiz.com Video Monitoring Designated since 9/2024 Vyanet Operating Group, Inc. Bend, OR www.vyanet.com Full Service Monitoring Designated since 12/2014 Washington Alarm Seattle, WA www.washingtonalarm.com Full-Service Monitoring 12/2006 Wayne Alarm Lynn, MA www.waynealarm.com Full-Service Monitoring Designated since 2003 Wegmans Food Markets, Inc. Rochester, NY www.wegmans.com GSOC Monitoring Designated since 04/2008 WH International Response Center Rockford, MN www.whirc.com Wholesale Monitoring Designated since 12/2004

[42]

Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services.

Please contact Alice Cornett Giacalone for a complimentary review of your current program and quotes.

As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry.

Coverage options include: • General Liability/Errors & Omissions • Employment Practices Liability • Fiduciary Liability • Cyber Liability • Directors & Officers Liability • Auto Liability & Physical Damage • Risk Management

• Umbrella/Excess Liability • Property/Inland Marine • Workers’ Compensation • Surety Bonds • Crime • Employee Benefits Liability • Consultation

Central Insurance Agency, Inc. (Davenport Office) 2942 N Harrison Street, Davenport, IA 52803 Phone: 800-917-ALICE (2542) / E-Fax: 908-842-0313 / Email: aliceg@ciainsures.com

TMA DISPATCH, SPRING 2025 ADVERTISERS INDEX  AES, page 16  Altronix, page 5  Bridgepoint Advisors, page 14  CIA, page 43  NAPCO, page 49  PureTech Systems, page 8  SecurityCEU.com, page 27  RAD, page 2  Rapid Response Monitoring, page 23  UL Solutions, page 20

May is Small Business Month!

TMA joins in celebrating the contributions of the small businesses and entrepreneurs in our community!

[43]

Email communications@tma. us for information on TMA advertising. Options are available for e ver y budget.

Sponsorships are available for our 2025 meetings. Contact Keely Anderson at kanderson@tma.us.

WINTER 2024 | TMA Dispatch

GRADUATES>>

Monitoring Center Operator Level 1 Training Graduates

USA and international graduates completed November 1, 2024 to January 28, 2025

Graduates highlighted in blue achieved 100% on their exam.

Name Company Graduated Amy Abbruzzese Royal Ontario Museum (ROM) (CA) 12/23/2024 Mike Acevedo United Central Control 12/25/2024 Kaleo Adams Costco Wholesale 11/4/2024 Latisha Adams Everon LLC 11/28/2024 Amanda Albrecht SimpliSafe Inc. 11/11/2024 David Allen Vivint, Inc. 11/30/2024 Nathan Allen Costco Wholesale 12/27/2024 Steffanie Allen Federal Response Center 1/10/2025 Natalia Anchugova Centralarm 1/10/2025 Creeana Anderson Everon LLC 11/24/2024 Phoenicia Anderson Everon LLC 11/27/2024 Emma Andrushchenko Guardian Protection Services 11/6/2024 Aj Archila Global Guardian, LLC 1/18/2025 Ever Arcos Vivint, Inc. 1/8/2025 Bryan Arreola Allied Universal Technology Services 11/6/2024 David Ayala Wayne Alarm Systems, Inc. 11/1/2024 Chris Bach Doyle Security 1/16/2025 Niah Bailey Everon LLC 12/3/2024 Morgan Bean Central Station Inc 11/26/2024 Steve Bearden Everon LLC 11/28/2024 Jay Beauchamp Global Guardian, LLC 1/31/2025 Jessica Berens Center for Domestic Preparedness 12/9/2024 Emma Berry iWatch Communications 12/14/2024 Sarah Birch Vivint, Inc. 1/7/2025 William Bischoff General Security 1/15/2025 JaQuavian Bivins Everon LLC 11/26/2024 Vallen Blackburn Vivint, Inc. 1/15/2025 Brittany Blanford-Crouch Everon LLC 12/6/2024 Raelynn Bonner Titan Monitoring 12/13/2024 Martin Bouska Protelec Alarms (CA) 12/3/2024 LeShunda Bradley Alarm Monitoring Services, Inc. 11/22/2024 Brookelyn Brewer COPS Monitoring-TX 12/3/2024 Brand Broesky Protelec Alarms (CA) 12/10/2024 Leah Broughton SimpliSafe Inc. 12/3/2024 Cierra Brown Everon LLC 11/10/2024 Daeshon Brown Alert 360 1/16/2025 Jeanette Brown Doyle Security 12/5/2024 Brandon Buck Titan Monitoring 11/2/2024 James Buck Costco Wholesale 1/20/2025 Rocsana Bueno Interface Systems-EarthCity 12/1/2024 Chelsey Buie SimpliSafe Inc. 11/19/2024 William Burden Vigilante Security 12/10/2024 Marc Cabo SimpliSafe Inc. 11/11/2024 Nicole Camara Securitas Technology Corporation 1/15/2025 Daniel Cameron General Security 12/18/2024 Saul Canedo Sony 11/4/2024 Michele Cantrel Securitas Technology Corporation 11/14/2024 Thomas Carroll A3 Smart Home dba AAA Smart Home 11/15/2024 Timothy Carson Walden Security 1/17/2025 Daniel Casares Interface Systems-EarthCity 11/29/2024 Giovanni Castillo Royal Ontario Museum (ROM) (CA) 12/23/2024 Daniel Cegla Vivint, Inc. 11/22/2024 Miranda Chavez Dispatch Center, LTD 1/10/2025

SPRING 2025 | TMA Dispatch

Name Company Graduated Idrissa Cisse Paladin Technologies (CA) 11/7/2024 Alisha Clark Everon LLC 11/30/2024 Kimberly Clarke Allied Universal Technology Services 11/26/2024 Reginald Clarkson Doyle Security 1/15/2025 Bridget Claxton SimpliSafe Inc. 1/14/2025 Danielle Coffey Vivint, Inc. 1/10/2025 Agostino Cogliano Royal Ontario Museum (ROM) (CA) 1/13/2025 Larry Cole SMART Security Pros, LLC dba Mobile Video Guard 11/27/2024 Naimah Coleman Doyle Security 1/16/2025 Jameka Coles SimpliSafe Inc. 11/11/2024 Crystal Colon DMC Security Services, Inc. 11/18/2024 Brandi Colston ESC Central 12/17/2024 Andre Condon Centralarm 1/15/2025 Dimorie Copeland Tech Systems Inc 11/6/2024 Kimberly Covert SimpliSafe Inc. 11/11/2024 Kaiden Cowgill Cops Monitoring % Lydia Security 12/10/2024 Brian Cox Alert 360 11/7/2024 Chianne Crisp Securitas Technology Corporation 1/8/2025 Zane Cyphers Securitas Technology Corporation 1/13/2025 Danielle Davis CPI Security Systems, Inc. 11/19/2024 Miliani De Aira Vivint, Inc. 1/10/2025 Allysia De Los Santos SimpliSafe Inc. 11/18/2024 Markeith Deas SimpliSafe Inc. 12/3/2024 Eric Dela Cruz Protelec Alarms (CA) 1/22/2025 Brittany DelbridgeSecurity Central 11/9/2024 Jazmin Dennis Everon LLC 11/27/2024 Anna Dickens Federal Response Center 11/22/2024 Dana Divanna Security Central 11/9/2024 Jacob Donaldson Costco Wholesale 1/4/2025 Bentley Douglass Vivint, Inc. 1/15/2025 Thomas Dreivers Centralarm 1/19/2025 Neachelle Ducusin-Logan Vigilante Security 11/7/2024 Tiara Eason SimpliSafe Inc. 11/11/2024 Mars Eddings COPS Monitoring-TX 12/10/2024 Tim Edey Royal Ontario Museum (ROM) (CA) 1/22/2025 Jason Eichelberger Interface Systems-St. Louis 12/6/2024 Pacia Eitel Cops Monitoring % Lydia Security 1/12/2025 Ashley Eudailey SimpliSafe Inc. 12/3/2024 Mark Eustace Royal Ontario Museum (ROM) (CA) 12/25/2024 Keenan Fagan Costco Wholesale 12/3/2024 Souleymen FakhfakhADT by Telus (CA) 11/5/2024 Jacob Fano Vivint, Inc. 1/10/2025 Isaiah Farrar SimpliSafe Inc. 11/11/2024 Michael Farris Dispatch Center, LTD 12/5/2024 Leon Ferguson SMART Security Pros, LLC dba Mobile Video Guard 12/4/2024 Joseph Fetzko Life Safety Monitoring, LLC 12/18/2024 Dirk Fink The Church of Jesus Christ of Latter-day Saints 1/26/2025 Douglas Fletcher United Central Control 11/6/2024 Jeanette Flores Alarm Detection Systems 12/20/2024 Maelani Flores United Central Control 12/4/2024 Oriana Flores United Central Control 12/18/2024

[44]

Name Company Graduated Constantinos Fragoulis Royal Ontario Museum (ROM) (CA) 12/22/2024 Aoibheann Franzen Cops Monitoring % Lydia Security 12/26/2024 Phillip Frederico Metrodial Corporation 11/24/2024 Eva Gaffey Everon LLC 1/14/2025 Akila Gaines Per Mar Security Services 1/15/2025 Emily Gardner CPI Security Systems, Inc. 12/13/2024 Chad Garrett Interface Systems-St. Louis 11/25/2024 Shandis Garrett Interface Systems-EarthCity 12/30/2024 Da’Shaun Gay SimpliSafe Inc. 12/3/2024 Rafael Gonzalez Spence Security & Investigation Services Ltd. (TC) 1/11/2025 Kaneca Goodwin Global Guardian, LLC 1/28/2025 Domannikke Green Allied Universal Technology Services 11/26/2024 Krystal Guinn Interface Systems-EarthCity 11/19/2024 Juanita Gulley SimpliSafe Inc. 11/11/2024 Stacy Gunner Everon LLC 1/4/2025 Hannah Haeckel Vivint, Inc. 1/24/2025 Jade Halsey Dynamark Monitoring 12/12/2024 Alexander Hampton AZ Security Control 12/7/2024 Isabel Hampton AZ Security Control 12/13/2024 Darrin Hankey Costco Wholesale 11/4/2024 Joseph Hansen Vivint, Inc. 1/15/2025 Joann Harper Royal Ontario Museum (ROM) (CA) 12/21/2024 Ashton Harris Allied Universal Technology Services 11/20/2024 Taj Hart Dynamark Monitoring 1/13/2025 Jennifer Hayes Securitas Technology Corporation 1/13/2025 Kelli Hennessey Cops Monitoring % Lydia Security 1/15/2025 Fatima Herrera COPS Monitoring-TX 11/13/2024 Gabriela Herrera Brinks Home Security 12/24/2024 George Herrera Interface Systems-EarthCity 11/12/2024 Kevin Herring Vivint, Inc. 1/13/2025 Sophia Herrlin Vivint, Inc. 11/26/2024 Lucas Hess Doyle Security 1/15/2025 Kendall Holloway Vigilante Security 11/7/2024 Carly Elizabeth HopfCops Monitoring % Lydia Security 1/14/2025 Jescynda Hotham Maximum Security Video Monitoring 12/31/2024 Julian Hutchison SimpliSafe Inc. 12/3/2024 Julie Immacolato Security Central 1/17/2025 Nadine Irish National Monitoring Center 11/23/2024 Brenden Isfeld Protelec Alarms (CA) 1/3/2025 Ayeishah Jackson Sonitrol Great Lakes 1/17/2025 Bassel Jammal SimpliSafe Inc. 12/3/2024 Chansis Jemison ESC Central 1/13/2025 Hailey Jenkins Bay Alarm 11/9/2024 Tyreak Jennings Spence Security & Investigation Services Ltd. (TC) 1/7/2025 Kyle Jenson Vivint, Inc. 1/15/2025 Dustin Jewers Wayne Alarm Systems, Inc. 11/3/2024 Altee Johnson Allied Universal Technology Services 11/29/2024 Andrew Johnson SimpliSafe Inc. 11/24/2024 John Johnson Securitas Technology Corporation 12/2/2024 Joshua Johnson Vivint, Inc. 1/10/2025 Kionna Johnson CPI Security Systems, Inc. 11/11/2024

Never stop learning... and growing!

[45]

Name Company Graduated Sharonda Johnson DMC Security Services, Inc. 1/14/2025 Tashia Johnson SimpliSafe Inc. 1/14/2025 Kara Jones Interface Systems-St. Louis 11/22/2024 Kimberly Jones Interface Systems-St. Louis 12/1/2024 Summer Jones Federal Response Center 12/7/2024 Amy Jordan Dynamark Monitoring 12/11/2024 Harry Cliff JordanSimpliSafe Inc. 12/3/2024 Ashley Karnuk Cops Monitoring % Lydia Security 1/23/2025 Alora Kearney United Central Control 11/6/2024 Sandi Kelly A3 Smart Home dba AAA Smart Home 11/14/2024 Emma Key COPS Monitoring-TX 12/8/2024 Terrance Kindred Everon LLC 1/11/2025 Logan Kirk-WilliamsFirst Alarm 12/31/2024 Brandon Kissinger Costco Wholesale 1/29/2025 Monica Knight Everon LLC 1/14/2025 Eugenia Kobak Securitas Technology Corporation 11/12/2024 Cody Koski SimpliSafe Inc. 12/3/2024 Casey Krejce Vivint, Inc. 1/10/2025 Ean Kress Per Mar Security Services 1/26/2025 Oussama Lakhal ADT by Telus (CA) 11/4/2024 John-Atley Lalanne United Central Control 12/11/2024 Messiah Latimore Vivint, Inc. 1/13/2025 Eloisa Diadema Lavapie Spence Security & Investigation Services Ltd. (TC) 1/11/2025 Dana Lawrence Doyle Security 1/10/2025 Brandon Le Everon LLC 1/7/2025 Jalisa Lee Interface Systems-St. Louis 1/31/2025 Mercedes Leung Paladin Technologies (CA) 11/29/2024 Marc Lineback CPI Security Systems, Inc. 11/25/2024 Daiana Little COPS Monitoring-TX 1/6/2025 Zachary Llamas SimpliSafe Inc. 1/14/2025 Mamadou Lo ADT by Telus (CA) 11/4/2024 Scott Logan iWatch Communications 1/25/2025 Kimberly Love Bay Alarm 1/25/2025 Kelli Lowe Costco Wholesale 11/7/2024 William Ludwick Protelec Alarms (CA) 11/28/2024 Edward Ma Costco Wholesale 1/25/2025 Angela Mack SMART Security Pros, LLC dba Mobile Video Guard 11/26/2024 Courtney Madden Global Guardian, LLC 1/9/2025 Andre Madison Security Engineers Inc. 12/25/2024 Alexiuse Magee Vivint, Inc. 11/23/2024 Bridgette Mahone Interface Systems-St. Louis 11/23/2024 Andrea Maldonado SimpliSafe Inc. 11/18/2024 Taylor Marbry Doyle Security 1/14/2025 Felycia Marcial Vivint, Inc. 1/10/2025 Elizabeth Marlow Global Guardian, LLC 1/26/2025 Leslie Marshall Dynamark Monitoring 12/10/2024 Latoya Martin Interface Systems-St. Louis 1/24/2025 Priscilla Martinez A3 Smart Home dba AAA Smart Home 11/3/2024 Lisa Mayweathers Interface Systems-St. Louis 1/1/2025

Go to TMATraining.org to preview TMA’s extensive catalog of on-line training. While we’re best known for our on-line Operator Levels 1 & 2, we offer a whole lot more!

WINTER 2024 | TMA Dispatch

Name Company Graduated Andrew Mayzak Doyle Security 1/11/2025 Sean Mcafee Costco wholesale 12/17/2024 Annalise Mccall Everon LLC 1/15/2025 Brendan Mcenerney CoStar Group 11/7/2024 Brianna Mchenry Security Central 1/26/2025 Uymika McSwain Everon LLC 1/14/2025 Kiera Medina Vivint, Inc. 1/13/2025 Nyla Metts Bay Alarm 1/23/2025 Veronica Mickelson A3 Smart Home dba AAA Smart Home 11/7/2024 Berlin Monge National Monitoring Center 1/28/2025 Scott Montgomery Royal Ontario Museum (ROM) (CA) 12/28/2024 Francis Montoya Dispatch Center, LTD 11/1/2024 Cynthia Montoya Delgadillo United Central Control 11/20/2024 Naim Moor SimpliSafe Inc. 1/14/2025 Theo Mordaunt Costco Wholesale 1/22/2025 Tom Morgan A3 Smart Home dba AAA Smart Home 11/7/2024 Hallie-Ann Mosallaei Bay Alarm 1/25/2025 Katherine Moseley Interface Systems-EarthCity 11/14/2024 Mike Murphy Paladin Technologies (CA) 11/26/2024 Christa Nanthanorath CPI Security Systems, Inc. 11/26/2024 Annaliese Neumann Cops Monitoring % Lydia Security 1/1/2025 Aleksandra Nikolovska Doyle Security 1/13/2025 Aleah Noorbakhsh CPI Security Systems, Inc. 1/14/2025 Erwin Nunez Protelec Alarms (CA) 12/3/2024 Brandon Oliver SimpliSafe Inc. 11/18/2024 Heaven Oram COPS Monitoring-TX 1/14/2025 Kortney Osiecki Cops Monitoring % Lydia Security 1/26/2025 Keith Paige SimpliSafe Inc. 1/14/2025 Todd Parriott Securitas Technology Corporation 1/16/2025 Billy Patrick Costco Wholesale 12/24/2024 Tyler Payne Securitas Technology Corporation 1/8/2025 Azaria Penn SimpliSafe Inc. 12/4/2024 Kevin Perez United Central Control 12/19/2024 Jermaine Petit Everon LLC 1/5/2025 Ellen Pettigrew Alert 360 1/30/2025 Jetta Pettit Cops Monitoring % Lydia Security 1/16/2025 Sonya Petzold Alarm Detection Systems 1/26/2025 Brent Pierce Protos Remote Video Guard 11/14/2024 Brian Plemons National Monitoring Center 11/16/2024 Alexis Pointer Alarm Detection Systems 11/11/2024 Odwar Portillo Vivint, Inc. 11/22/2024 Benjamin Priest Vivint, Inc. 1/16/2025 Brandon Ptak Wegmans Asset Protection 1/3/2025 Jake Raber Securitas Technology Corporation 1/11/2025 Nirmala Ramnarine DGA Security 11/27/2024 Connie Ream Securitas Technology Corporation 1/14/2025 Dylan Rice Alarm Detection Systems 11/11/2024 Christy Richards Sonitrol Great Lakes 1/7/2025 Katrina Rickermann Doyle Security 1/11/2025 Ashton Ringler Securitas Technology Corporation 1/13/2025 Christopher RiveraDoyle Security 1/17/2025 Samuel Rives United Central Control 1/24/2025 Destiny Roane SimpliSafe Inc. 1/14/2025 Matthew Rodriguez Vivint, Inc. 1/17/2025 Elijah Romaine SimpliSafe Inc. 11/11/2024 Dakota Rome Titan Monitoring 1/8/2025 Rain Rose Cops Monitoring % Lydia Security 1/11/2025 Andrew Ross Protelec Alarms (CA) 12/1/2024 Autumn Roth Cops Monitoring % Lydia Security 12/30/2024 Maria Ruiz First Alarm 12/16/2024 Patrick Rukundo Protelec Alarms (CA) 12/27/2024

SPRING 2025 | TMA Dispatch

Name Company Graduated Samantha Sahadeo Metrodial Corporation 12/2/2024 Rebecca Saine Security Central 1/17/2025 Akshay Saju Royal Ontario Museum (ROM) (CA) 12/22/2024 Marissa Samayoa Bay Alarm 1/10/2025 Peetra Samuels Allied Universal Technology Services 1/16/2025 Jeanie Sandy Interface Systems-EarthCity 12/9/2024 Lesly Santiago Interface Systems-EarthCity 1/27/2025 Caleyse Saunders Vivint, Inc. 11/10/2024 Giuseppe Scotto Di Carlo Metrodial Corporation 11/29/2024 Joan Seymour Vivint, Inc. 1/13/2025 Lanie Simmons Doyle Security 1/15/2025 Kish Singh Royal Ontario Museum (ROM) (CA) 12/28/2024 Rai Singh Titan Monitoring 1/13/2025 Caitlyn Sipp Doyle Security 1/11/2025 Stacie Sisco Alert 360 1/26/2025 Sierra Smallwood Securitas Technology Corporation 1/9/2025 Autmn Smith Interface Systems-St. Louis 1/26/2025 Damian Smith Allied Universal Technology Services 1/31/2025 David Smith Bay Alarm 1/16/2025 Daria Sneed Vivint, Inc. 1/17/2025 Ayrin Southworth National Monitoring Center 1/28/2025 Miranda Spero United Central Control 1/13/2025 Chloe Spinks Alert 360 1/25/2025 Samuel Sponeybarger SimpliSafe Inc. 12/3/2024 Mariah St. Clair Federal Response Center 11/1/2024 Misti Stoker Allied Universal Technology Services 12/18/2024 Philip Stone Vivint, Inc. 1/7/2025 Amanda Struble Paladin Technologies (CA) 12/2/2024 Laanu Suaray Interface Systems-St. Louis 1/11/2025 Tristan Sumner United Central Control 11/19/2024 Cody Taylor Alert 360 11/7/2024 Mike Taylor Paladin Technologies (CA) 1/3/2025 Brain Terry Allied Universal Technology Services 12/17/2024 Pearack Thit Global Guardian, LLC 1/20/2025 Nicholas Thompson Bay Alarm 12/30/2024 Christian Thuet Vivint, Inc. 1/10/2025 Daric Tisdale SimpliSafe Inc. 12/4/2024 Lydia Toomer Cops Monitoring % Lydia Security 1/14/2025 Janay Treadwell SMART Security Pros, LLC dba Mobile Video Guard 12/3/2024 Ronisha Trusedale Global Guardian, LLC 1/29/2025 Diana Tuia National Monitoring Center 11/11/2024 Bill Tyler Siemens Industry, Inc. 12/1/2024 Jaiden Urquhart Dynamark Monitoring 1/10/2025 Myriam Uwineza ADT by Telus (CA) 1/30/2025 Lydia Valdes COPS Monitoring-TX 12/25/2024 Karri VanDeMark Allied Universal Technology Services 1/7/2025 Natesha Vanhook SimpliSafe Inc. 11/11/2024 Andrew Vargas Alarm Detection Systems 12/3/2024 Damelby Neftali Vargas Ramos Spence Security & Investigation Services Ltd. (TC) 1/10/2025 Saleem Vereen Tech Systems, Inc. 1/6/2025 Jacob Verner Alarm Detection Systems 1/21/2025 Ana Victorperez Interface Systems-EarthCity 12/31/2024 Olivia Villanueva Bay Alarm 1/18/2025 Matthew Viramontes Sebastian Corp 11/20/2024 Mackenzie Wakeley Cops Monitoring % Lydia Security 12/27/2024 Kevin Walsh Interface Systems-EarthCity 1/31/2025 Eleanor Warkel Vivint, Inc. 1/13/2025 Tristy Washington Interface Systems-EarthCity 12/1/2024 Natasha Webb ESC Central 12/10/2024 Duncan Webner SimpliSafe Inc. 12/3/2024 Blythe Weldon National Monitoring Center 1/28/2025

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Name Company Graduated Chelsea Whaler Securitas Technology Corporation 1/27/2025 Brittany White Global Guardian, LLC 11/27/2024 Vanessa White CPI Security Systems, Inc. 1/30/2025 Aja Whiteside DMC Security Services, Inc. 12/14/2024 Debrah Whitham Costco Wholesale 1/17/2025 Donavin Wiebe Protelec Alarms (CA) 12/19/2024 Savanah Williams Alarm Detection Systems 11/14/2024 Sh’Randle Williams Alarm Monitoring Services, Inc. 11/8/2024 Dedmond Wilson Allied Universal Technology Services 11/26/2024 Jasmine Wilson Interface Systems-EarthCity 12/16/2024 Tiffani Wilson Washington Alarm 12/12/2024 Kelly Windsor Wegmans Asset Protection 1/16/2025 Gunnar Wirth United Central Control 12/5/2024 Joshua Woods Vivint, Inc. 12/1/2024 Brooklynn Worden Vivint, Inc. 1/9/2025 Cornelius Wright SimpliSafe Inc. 1/14/2025 Afram Zleik Royal Ontario Museum (ROM) (CA) 12/15/2024

Interested in speaking at a TMA meeting?

Speaking is a great way to give back to your professional community, build leadership skills, and expand your resume.

Consider sharing your knowledge and experience in 2025!

Email education@tma.us to learn more about upcoming speaking opportunities.

Operator Level 2 Training Graduates Name Company Graduated Jordon Betts National Monitoring Center 11/7/2024 Shelby Bowes Sonitrol Great Lakes 1/3/2025 Lindsey Bowling Life Safety Monitoring, LLC 11/10/2024 Saul Canedo Sony 11/5/2024 Giovanni Castillo Royal Ontario Museum (ROM) (CA) 12/29/2024 Khira Chandler DMC Security Services, Inc. 1/15/2025 Agostino Cogliano Royal Ontario Museum (ROM) (CA) 1/20/2025 Chase Dixon The Church of Jesus Christ of Latter-day Saints 11/24/2024 Craig Doucette CoStar Group 11/12/2024 Mark Eustace Royal Ontario Museum (ROM) (CA) 12/29/2024 Constantinos Fragoulis Royal Ontario Museum (ROM) (CA) 12/27/2024 Giovanni Giron Alarm detection systems inc 1/28/2025 Joel Going UBC Campus Security (CA) 1/7/2025 Alexis Hamilton National Monitoring Center 12/31/2024 Joann Harper Royal Ontario Museum (ROM) (CA) 1/13/2025 Shante Holmes Alarmco 11/30/2024 Aubrey Ingram Sonitrol Great Lakes 1/3/2025 Tyreak Jennings Spence Security & Investigation Services Ltd. (TC) 1/19/2025 Jue Jo Tech Systems Inc 1/19/2025 Eloisa Diadema Lavapie Spence Security & Investigation Services Ltd. (TC) 1/25/2025 Dylan Locklear Tech Systems Inc 11/12/2024 Mayra Luna United Central Control 12/4/2024 Lugracia Manibusan Life Safety Monitoring, LLC 12/6/2024 Latoya Murphy Life Safety Monitoring, LLC 11/27/2024 Andre Nelson Siemens Industry, Inc. 12/6/2024 Izak Nipp CRC 12/4/2024 Lyregganae Oliver Bay Alarm 1/17/2025 Haley Ostrom Sonitrol Great Lakes 12/23/2024 Samantha Putnam Huronia Alarm & Fire Security, Inc. (CA) 1/26/2025 Jenna Richardson Sonitrol Great Lakes 12/30/2024 Jeff Robison The Church of Jesus Christ of Latter-day Saints 11/15/2024 Jason Rottgen Royal Ontario Museum (ROM) (CA) 12/23/2024 Akshay Saju Royal Ontario Museum (ROM) (CA) 12/23/2024 Kish Singh Royal Ontario Museum (ROM) (CA) 1/1/2025 Lisa Stover Life Safety Monitoring, LLC 11/8/2024 Bri-Ann Szelestey Alarmco 1/26/2025 Allen Tom Royal Ontario Museum (ROM) (CA) 12/17/2024 Bill Tyler Siemens Industry, Inc. 1/7/2025

Damelby Neftali Vargas Ramos

Spence

Security & Investigation Services Ltd. (TC) 1/16/2025 Matthew Viramontes Sebastian Corp 11/22/2024 Samantha Walker Sonitrol Great Lakes 1/23/2025 Candace Williams National Monitoring Center 11/11/2024 Michelle Williams Bay Alarm 12/20/2024 Afram Zleik Royal Ontario Museum (ROM) (CA) 12/16/2024

SPRING 2025 | TMA Dispatch

[47]

EXECUTIVE Q&A>> What has been your greatest professional achievement to date?

The development and launch of SARA has been one of my greatest achievements. SARA’s ability to autonomously respond to security threats, track events, and integrate seamlessly with monitoring systems has redefined what’s possible in security automation. It’s a game-changer for industries like monitoring and facility management, and I’m proud to see the impact it’s already having.

Steve Reinharz

Founder and President Robotic Assistance Devices

What is the scope of your executive role and responsibilities currently?

As the founder, CEO, and CTO of RAD, I oversee the company’s strategic direction, product development, and innovation. I ensure that our technologies, particularly our AI solutions like SARA, are not only aligned with market needs but also push the boundaries of what’s possible in security automation. I also work closely with our team to ensure we are meeting our operational and financial goals while delivering exceptional value to our clients.

Briefly share your company’s mission and goals.

Our mission at RAD is to redefine security with AI-powered solutions that enhance safety, reduce costs, and improve operational efficiency. We aim to help businesses across various industries implement autonomous systems like SARA to improve their monitoring capabilities while cutting down on the need for costly human intervention.

Our goal is to be the leading provider of security automation solutions, driving the future of the industry with technology that responds intelligently and proactively to threats.

SPRING 2025 | TMA Dispatch

What are some of the most significant challenges facing our industry today and, in your mind, what do companies need to do to succeed?

One of the biggest challenges is the industry’s reliance on human-centric systems. As the demand for faster, more efficient solutions increases, automation and AI-driven technologies are essential to meeting these needs. Companies must embrace innovation and invest in scalable, autonomous solutions like SARA to stay competitive. Those that do will be able to enhance their capabilities while reducing costs and improving service efficiency.

What advice would you give to a young professional in the security/monitoring industry today?

Stay curious, be adaptable, and embrace technology. The industry is evolving rapidly, and staying ahead of the curve means continuously learning about new advancements, especially in AI, automation, and cybersecurity. The future of security lies in innovation, and those who understand and leverage these emerging technologies will be in high demand.

How do you like to spend time outside of work?

Outside of work, I enjoy spending time with my wife and our four dogs. I love following the journeys of our four grown children and I play on three hockey teams when I’m not traveling. I’m a big believer that this is a unique time in our industry so I may work too hard but I love it.

Affiliated Monitoring, Becklar Monitoring, and Kimberlite-Sonitrol Take Top TMA Awards Join in congratulating the winners of the 2025 TMA/SDM Excellence Awards and the TMA/SSI Monitoring Center Technology Marvel Award, which were presented virtually on April 24th by our publication sponsors SDM and Security Sales and Integration magazines.

The 2025 winners are: TMA/SSI Monitoring Center Technology Marvel Award was presented to Becklar Monitoring Excellence Award for Monitoring Center of the Year - Enterprise was presented to Affiliated Monitoring Excellence Award for Monitoring Center of the Year - SMB was presented to Kimberlite/Sonitrol Excellence Award for Monitoring Center Manager of the Year was presented to Shari Wilson, ADT Excellence Award for Monitoring Center Operator of the Year was presented to Terell King, ADT Excellence Award for Monitoring Center Support Person of the Year was presented to Michael Christatos, Affiliated Monitoring View a list of all this year’s finalists in the TMA News Room. A recording of the presentation is available online at https://tma.us/events/awards/ excellence-awards/ Look for feature stories on our finalists and winners in the August issues of SDM and Security Sales and Integration magazines.

The application period for the 2026 awards will open in November 2025.

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