TMA Dispatch - Fall 2023

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Inside Fall 2023

CONTENTS POTS lines are going away...what is your plan?

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We have all heard the buzz around the eventual demise of POTS and its potential impact, but the truth is that this is a story that we have been hearing for quite some time now.

So, what is different in 2023 that is bound to have a real impact?

In this issue’s Cover Story, TMA member Daniel Rosales, senior director of Technology for Telguard, takes us through what we need to do as an industry to not only make sure that our businesses thrive, but to also ensure that our customers are properly protected. Will it be you or will it be another company looking to capitalize on the same opportunity?

DEPARTMENTS 15 GUEST

31 STANDARDS

IN EVERY ISSUE

Avi Lupo, The NEW DICE, explores how AI and machine learning are rapidly being embraced by the security industry and what the future reality is for monitoring centers. It’s as if we had a crystal ball.

UL Solutions announced its new service, the UL Solutions Alarm Validation Scoring Certification Program. If you have or plan to adopt TMA’s latest standard - ANSI/TMA-AVS-01, you may be interested. Learn more!

04 Immediate Past President’s Message

16 RESEARCH Rapid advancements in security technology are reaching the residential market. Parks Associates shares how AI and facial recognition are breaking into and impacting home security. It’s pretty amazing!

Looking to hire or be hired?

08 Member News 18 Wireline Report 20 Wireless Report 23 FirstNet and IQ Certified 24 New Members 27 Five Diamond

17 PARTNERSHIPS PPVAR Board member and TMA volunteer leader David Holl provides insights into PPVAR and speaks to the value and importance of industry partnerships in this column.

05 TMA CEO’s Message

32 Operator On-line Graduates Check out TMA’s on-line Job Board. Members can post open positions and search for free!

38 ASAP-to-PSAP

Visit https://tma.us/job-board/

TMA Dispatch | Fall 2023

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MESSAGE FROM TMA IMMEDIATE PAST PRESIDENT MORGAN HERTEL, RAPID RESPONSE MONITORING

Why We Need ASAP to PSAP and Other Technologies

As we work to find new ways to get information into the PSAPs faster, public safety finds itself in the middle of a labor crisis. Both 9-1-1 center telecommunicators and first responders in both law enforcement and fire departments are in short supply.

Recently, I read a half dozen articles on how bad this really is and it’s not going to get resolved anytime soon.

Most agencies report that staffing levels are between 70% and 80% of the budget and argue that the budget isn’t enough. This results in long wait times, slow responses to events, and worker burnout. It’s even to the point where some major cities fire departments have gone to either a verified response or no response at all during certain times. The challenges are real and there is no end to the shortages in the foreseeable future.

Our industry has had a long and healthy relationship with public safety.

We, as an industry, need to respect that partnership and offer support during this crisis they are facing. We have several ways to do this. The first is individually, as companies and monitoring centers. We must work hard [4]

to reduce calls for service using the tools that are available to us. We need to monitor how we are doing. As an organization, you need to know what your clearance rates are and how you plan to increase those rates. If you are not in the 95+% range, you need to work harder. There really is no excuse for it.

Getting the clearance rates higher will help not only the telecommunicators in the 9-1-1 centers, but it will also significantly help with the boots on the ground. You will also have stickier, happier customers. (Clearance rates are the percentage of intrusion alarms you receive that don’t result in a call for service, you receive a 100 intrusion alarms and dispatch 5 you have a 95% clearance rate.)

The security industry has been working on reducing nuisance alarms that get reported to law enforcement for many years now. Standards like CP-01 and CSV-01, have significantly reduced calls for service to law enforcement. The model ordinance has helped a lot by instituting fair, fines and fee structures to motivate end-users’ behaviors. In fact, today most monitoring centers report having alarm clearance rates for intrusion alarms in the 90+%. I believe that over the next 5-10 years that will significantly reduce even further.

The next way to help public safety is to adopt the ANSI/TMA-AVS-01 standard.

We need to start designing systems and processes to give relevant and accurate data to the monitoring centers and then to first responders for those alarms that ultimately get dispatched. We live in a data-driven world. Our industry should not be any exception. Being able to have solid data will mean the difference between no response and appropriate response based on standards-driven data.

For those of us that were in the industry back in the 1970s and 1980s, it was not uncommon for alarms to be monitored directly by the local police departments.

This was done with things like tape dialers that would have a looping tape that would call the local seven-digit police department line. A lot of direct wire alarms were also monitored in police departments. These became so burdensome that cities and police departments all over the US created ordinances where this was no longer permissible. Alarms had to go to private monitoring centers.

Now, to the meat of this article. With the huge influx of IoT (Internet of Things) devices that communicate directly with 911, monitoring centers are not being utilized to filter out unwanted alarms. These devices are now quickly becoming the new tape dialers of the 1970s. Emergency 9-1-1 centers are being flooded with calls, texts and data sent over other platforms and systems. Just take some time to read about how the Apple watch alone is causing all kinds of problems for 9-1-1 centers. This is just one of the thousands of devices that do this.

APCO Project 36 started more than two decades ago. This APCO Project eventually turned into ASAP-to-PSAP, mostly because of a small group of committed people who believed this was the future, worked tirelessly to get it done. The future is here, but I doubt that it’s the same future that the early supporters thought it would be.

Immediate Past President’s column continued on page 10

The views, thoughts and opinions in this article belong solely to the author and not necessarily to his employer.

Fall 2023 | TMA Dispatch

MESSAGE FROM TMA CEO CELIA BESORE if they put effort into it. There have been studies that have shown that optimism and kindness are skills that can be developed.

Like Dowling, Walker also believes that optimism can benefit the workplace and impact the bottom line directly.

Both agree that optimism can inspire and establish strong connections with the team, which can lead to increased productivity. You can establish strong connections by having a personal relationship with your staff and listening. Sharing your vision of optimism can be contagious.

The Power of Optimism I recently listened to a podcast interview with Michael Dowling, president and CEO of Northwell Health, the largest health care provider and private employer in New York state1, on “The Power of Perpetual Optimism in Challenging Time.” Dowling discussed four core principles that have helped him, and his organization, meet the challenges of government regulation, a tight labor market, a toxic political environment, and more.

The number one core principle he mentioned was the need to be “perpetually optimistic.” Projecting a winning attitude to both his customers and his employees went a long way in handling the incredible challenges his organization faced during COVID and beyond. He believes optimism needs to be projected into all the actions and the communications generated and needs to be reinforced often and by everyone.

A second core value is to have confidence in your team. It is important that your team shares your optimism. Everyone needs to believe and follow a unified approach when it comes to messaging and carrying out operations.

TMA Dispatch | Fall 2023

Another important core value is leadership visibility. When things get tough, it is critically important for the staff to see their leadership “walk the floor.” While Zoom and other virtual tools can be of great help to facilitate conversations, in high stress situations, it is best to be present in person. Being there conveys that leadership is directly engaged and is aware of the challenges people are facing.

The importance of communication cannot be minimized. Dowling recommends communicating all the time.

Paul Walker, CEO at FranklinCovey, is another fan of optimism. He believes that everyone can become optimistic

Optimism also enables you to look at problems as opportunities. It is also tied to a desire to collaborate and find new ways to do things. It does not mean being a “Pollyanna” and ignoring difficulties, but it is believing that things can get better and looking for new ways of doing things. It encourages your team to look for creative solutions which leads to innovation.

Optimism impacts performance, engagement, and business results and is related to better health, not only for an organization, but also for its staff.

Walker mentions studies that found that optimistic individuals experienced a 35% lower chance of getting heart disease and a 14% lower chance of early death.

Optimism generates a sense of wellbeing that helps all involved, leading to more productivity and higher retention in the workplace.

As you start looking towards a new year, make sure to embed optimism is all your plans!

1. Interview done by Lori Esposito Murray, President of the Committee for Economic Development (CED), The Public Policy center of The Conference Board. https://www.conference-board.org/podcasts/ceoperspectives/The-Power-of-Perpetual-Optimism-inChallenging-Times?mkt_tok=MjI1LVdCWi0wMjU AAAGN6yT6kmzAEF8L2INrvqJCROGA2VNW laDq629RF8OHgPCt8L2-reKL4wjKiPhiuc-yEOS DIhhHb3iFnhUJ0YmbmPKzpvudsOsyjVRjijMO mBI42cw.

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TMA Dispatch, Fall 2023 7918 Jones Branch Drive, Suite 510 McLean, VA 22102 703-242-4670; Fax 703-242-4675 About TMA The Monitoring Association (TMA) is the trade association representing the professional monitoring industry. Our membership community is composed of companies spanning all industry sectors, including monitoring centers, systems integrators, service providers, installers, consultants, and product manufacturers. TMA is dedicated to the advancement of the professional monitoring industry through education, advocacy, standards, and public-safety relationships.

Our Mission Our mission is to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards.

Our Vision A safer world through professional monitoring.

Copyright 2023 The Monitoring Association All rights reserved.

TMA Officers President Steve Butkovich, Charlotte, NC Vice President Alan Gilmore IV, Cleveland, OH Secretary Justin Bailey, Ogden, UT Treasurer Shannon Woodman, Seattle, WA Immediate Past President Morgan Hertel, Corona, CA TMA Staff Chief Executive Officer (CEO) Celia T. Besore, FASAE, MBA, CAE Vice President of Education and Training Julie N. Webber Director of Membership and Programs Illeny Maaza Director of Marketing and Communications Leigh A. McGuire Director of Meetings Keely Anderson Information Systems Manager, ASAP Service Manager Bryan Ginn Programs and Administrative Coordinator Karen Monroe

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Fall 2023 | TMA Dispatch

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Fall 2023 | TMA Dispatch

MEMBER NEWS >> PEOPLE IN THE NEWS Rick Britton, DMP, was recognized on Biz 417’s “Biz 100” list of top business leaders in Southwest Missouri.

Heather Walkowiak, Alarm Detection Systems, received the 2023 Sales Leader of the Year Award at Resideo Connect.

Doyle Security Systems announced in July that Jack Doyle, 5thgeneration, will lead the company. His accomplishments include executing a major residential marketing initiative, creating an inside sales team, developing enhanced analytics, managing the firm’s Catskill branch office, and leading its integrated systems business.

Bold Group welcomed a new President, Marcus Bring. Marcus has held sales leadership roles and led global teams in the end-to-end delivery of turnkey IT, operational, logistics, and marketing services to customers at Fortune 100 and 500 companies.

Shooter Detection Systems (SDS), an Alarm.com company, announced the appointment of Stephen Carney as the company’s new president. Carney previously served as vice president of global product management for HID Global. Additionally, Rich Onofrio, former managing director of SDS, has assumed the role of chief technology officer, leading the engineering team following the retirement of Ronald Fowler, the company’s original CTO. Mario J. Doyle, Doyle Security, won Richard Rescorla Member of the Year award from ASIS International’s Northern New Jersey Chapter XIII. The CMOOR Group, a provider of cloud-based compliance and continuous education for the security, fire, and life safety industry, has hired Erika Banks [8]

as the company’s Relationship Development Strategist.

In her new position, Banks will develop and execute strategies to drive new business growth and expand market share within the industry. She will also foster strong relationships with current and future clients to understand their needs and challenges and to provide tailored solutions.

Peter Giacalone published a November article entitled, “Monitoring Matters: Wireless Video Isn’t Only for Residential Uses Anymore,” for Security Sales and Integration magazine.

Michal Moss Early, executive director of corporate strategy at Digital Monitoring Products, was recently appointed by the Security Industry Association (SIA) as a member of the Foundation for Advancing Security Talent (FAST) Board of Directors. Moss Early will serve a two-year term on the FAST board.

Daniel Oppenheim, Affiliated Monitoring, and Jason Lutz, Resideo, were honored with a Security Technology Executive magazine’s 2023 Innovator’s Award.

NAPCO Security Technologies, Inc., welcomes Tim Cahoon to the position of National Training Manager. Based in Phoenix, AZ, Cahoon, will be providing new product introductions and technical classes on Napco’s full range of residential and commercial solutions, in person and on-line, including awardwinning Prima All-in-One Security/ Connected Home/Automation Panel, as well as StarLink Max 5G Cell/IP Communicators, FireLink FACU with built-in StarLink comm. and Napco Access lines.

NAPCO Security Technologies, Inc., announced the appointment of Jim Pless, as the new Regional Sales Manager for Napco’s Southeast sales territory, including North & South Carolina, Georgia, and Virginia, replacing David Sperber, who was recently promoted to Napco’s new National Accounts Director. In David’s new role, he will team up with VP, Duane Warehime, developing and supporting Napco’s new and existing national accounts. Jim joins Napco’s sales team, providing a wealth of security experience, in all aspects of the industry, working with several top manufacturers, dealers and central stations, and from executive sales to operations management.

COMPANIES IN THE NEWS ADT Commercial is now known as Everon™, a standalone, privatelyheld commercial security, fire and life safety organization that is entirely dedicated to the needs of commercial customers. The company will maintain its national presence, full breadth of service offerings, dedicated commercial monitoring services, and its team of experienced employees.

Axis Communications announced it is partnering with AstraZeneca to upgrade its surveillance at its Gaithersburg, MD research and development center. The new upgrades are intended to not only improve campus security and lab safety, but also to enhance operational efficiency and augment sustainability efforts.

Axis Communications sponsored the Minnesota Organized Retail Crime Association Annual Conference in September. The Conference brought together the private and public sectors to discuss major issues impacting Minnesota businesses and communities.

Axis Communications opened a new Experience Center in Ohio. The new location provides local customers, partners, and business leaders with onthe-ground resources and support to Fall 2023 | TMA Dispatch

MEMBER NEWS >> test advanced security technologies in a simulated environment.

Bosch acquired Paladin Technologies, one of North America’s largest integrators, to expand its North American building service business.

CPI Security announced a partnership with high-speed fiber Internet provider Lumos to offer homeowners in the Southeast with Wi-fi to better support their customized smart home security systems.

The New DICE UL data center at its headquarters is now ULC compliant for Canada, meaning any central station that has dealers in Canada and the United States can now be hosted in the DICE center and operate in both countries simultaneously. Central stations that are not using Matrix Interactive, or other DICE product, can take advantage of the ULC compliance.

Digital Monitoring Products® Inc. (DMP®), announced it has made a strategic investment in iENSO Inc, the world’s leading developer and supplier of intelligent and connected embedded vision platforms. The combination of iENSO’s video expertise and DMP’s extensive record of innovation, quality and customer service in the security industry positions DMP for growth in the rapidly expanding commercial and residential video security market.

Holmes Security won three awards from Resideo at its recent customer event.

These included: 2023 Life Safety Award, 2023 Community Service Award, and the 2023 Salesperson of the Year.

Interface Systems, announced that its Interactive Security Operations Centers TMA Dispatch | Fall 2023

(iSOCs) have received the Monitoring Association (TMA)’s prestigious “TMA Five Diamond Monitoring Center” designation for the 20th consecutive year.

Jewelers Mutual® Group, the insurer and business solutions provider dedicated to protecting jewelry and jewelry businesses, announced it has been named to Deloitte’s Wisconsin 75™ for the fifth consecutive year.

Woodie Andrawos, president, National Monitoring Center (NMC), winner of the 2023 TMA/SSI Marvel Technology Award, is featured in August issue of Security Sales and Integration magazine.

Per Mar Security Systems celebrated its 70th Anniversary on October 31st.

The company is the largest familyowned, full-service security company in the Midwest.

Shooter Detection Systems (SDS) announced it recently joined forces with the ZeroNow alliance, an organization dedicated to ending harmful events in schools and providing a safe environment for students and staff. ZeroNow was founded by Axon, Johnson Controls and Omnilert. Other founding partners include the International Association of Campus Law Enforcement Administrators (IACLEA) and NASPA (the Association of Student Affairs Administrators in Higher Education).

Wayne Alarm received two awards from ResideoPro – 2023 Life Safety Award and 2023 Making a Difference Award.

Wayne Alarm Systems, Inc., announced that it has acquired Sentry Protective Systems of Billerica, Mass. The purchase increases Wayne Alarm’s share in the Greater Boston area where it can provide a premiere service.

PRODUCTS Alarm.com announced its new solutions that will empower monitoring station operators to make more informed decisions and expedite emergency

Photo (left to right): Colby Marques, Nathan Raustad, Paul Verruto, Demakes Law Offices, Kelly Paparozzi, Anna Triolo, Jeff Kahn, Jim Baker, Ralph W. Sevinor, Charles E. Gill, Jr., Esq., Brian D’Amico

response. With the evolution of Alarm. com’s Visual Verification interface, operators will now have contextual indicators, live video feeds, and Video Analytics tools to help identify if there is a person or a perceived threat at a given location. By leveraging multiple data sources to understand the activity surrounding an alarm event, Alarm. com distills the information for the operator in the form of a Person On-Site Likelihood Indicator so that the operator may relay this critical information to first responders dispatched to the location.

Napco Access Pro, the new Access Control division of Napco Security Technologies, introduced new standalone and add-on Bluetooth reader modules for seamless mobile credential convenience inside and out. The addition of the BRM-Series enables Napco Access Pro to offer a complete matched mobile solution across an enterprise, i.e., to allow our mobile access credentials, distributed via email, text, or QR code, to provide access throughout a building or campus, for convenient smart device passage through doors secured with any brand Wiegand readers &/or our award-winning Trilogy Networx PIN/Prox access locks intermixed at will.

The New DICE has introduced a patented Matrix SD-WAN platform with AI VPN connections to the site, cyber security, automated site network mapping, and registration of all devices on a private network.

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Immediate Past President’s column continued from page 4

Today, ASAP-to-PSAP is a solid solution for communicating alarm information back and forth between monitoring centers and 9-1-1 centers. But like everything else, there are also competing solutions to get information into 9-1-1 centers. With NG9-1-1 getting closer to reality and everything being digital, these opportunities will only increase.

Our industry is different than all the others. We can screen these events better than anyone else (95% effective is a pretty good number and I know we can do better). We also know that there will be more and more IoT devices coming our way faster than we can imagine. The way forward for us is to double down and dramatically accelerate ASAP coverage.

Over the last year, the ASAP teams have been developing a technology roadmap for what we call ASAP 3.0. This new tech stack will have the ability to adapt and connect to many different platforms and networks that live in the 911 center or will in the future, quickly and easily.

To fulfill the needs for ASAP 3.0, we will need your support. The road map was presented to attendees at TMA’s Annual Meeting in Maui in early November.

Attendees learned how it will work, what it will cost, and found answers to their questions.

When ASAP was first considered, it was to reduce the time it took to dispatch an alarm. Now it has become so much more.

In my opinion and others, it will be a key component in keeping our industry healthy and relevant. It will also play a significant role in helping public safety fulfill their mission.

Please don’t hesitate to reach out to me or someone on the ASAP committee if you have any questions.

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DICE Corporation has been awarded U.S. Patent # 11688273B2 for the Gatekeeper, a digital video alarm monitoring solution that prevents multiple and unnecessary video alarms from being received by the central station. This allows operators to focus on true alarms. This patented technology reduces cellular data usage and operator time for alarm monitoring systems. By filtering out rampant video alarms and events not required by the central station, the Gatekeeper helps businesses save money. This is especially beneficial for cameras connected to cellular modems.

PureTech announced that its solutions have received four platinum level and one gold level, 2023 Security Today, New Product of the Year Awards.

The company’s PureActiv Software Platform, which is widely known for its patented, Geospatial, AI-Boosted Video Analytics earned Platinum Level Awards for categories in Autonomous Response Surveillance, Outdoor Perimeter Protection, and Video Analytics.

Additionally, PurifAI Software, a ubiquitous solution that eliminates nuisance alarms for central stations won a Gold Level Award for the Monitoring Solutions category and a Platinum Level Award for the SOC Automation Suite category.

Ubiety Technologies Inc. announced the public launch of its Artificial Intelligence engine codenamed: Eckleburg. Eckleburg serves as the backend intelligence engine behind all Ubiety product and service offerings across the residential, commercial and community security and safety industries. Eckleburg is Ubiety’s custom developed AI platform that is purpose built to consume high velocity radio frequency data streaming from the RF signals emitted by digital devices in an area.

INDUSTRY NEWS TMA CEO Celia T. Besore attended the International Association of Fire Chiefs (IAFC) Fire and Life Safety Section dinner at the Congressional Fire Services

Institute (CFSI). Two thousand fire professionals from across the country attended the conference.

TMA members Mark McCall, Immix Protect, and Kristi Johnson, JCI, were elected to the PPVAR Board of Directors. McCall is the new PPVAR president and Johnson will serve as the organization’s secretary.

PPVAR ‘s Board of Directors is comprised of experts in Public Safety, Law Enforcement, Emergency Communications, the Electronic Security and Monitoring Industries, and consultants to these fields.

Kevin Stone, Doyle Security, has been tapped as ESX chairman-elect for 202324, with his term running from July 1, 2023 through June 30, 2024. Stone will replace LOUD Security’s John Loud as chairman in July 2024 when Loud’s term runs out.

GIVING BACK Bay Alarm Company participated in the Contra Costa Sheriff ’s Department Junior Women’s Academy this summer.

Representatives from Women of Bay Employee Group spoke to the young women about careers in security.

Damar Security Systems was honored by the Ronald McDonald House Charity – Southwestern Ontario - with the Leader of Distinction Award. Founders Dave and Marie Currie accepted the award on behalf of Damar.

Wayne Alarm hosted a successful blood drive, which welcomed 45 donors - 19 of which were first-time donors!

Fall 2023 | TMA Dispatch

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Fall 2023 | TMA Dispatch

COVER STORY>>

POTS Lines are Going Away Can the security industry afford to miss out on this opportunity?

Daniel Rosales, Sr Director of Product, Technical Services, and Marketing, Telguard

The concept of “Opportunity Cost” is one that we learned in Economics class. Opportunity cost is the loss of potential gain from other alternatives when one alternative is chosen.

This basic economic concept is prevalent throughout our industry.

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Take a homeowner for example, the opportunity cost of getting a security system professionally monitored is that they may have to give up some indulgence, a streaming service subscription or some other frivolous expense in order to afford the service.

Fall 2023 | TMA Dispatch

There have been several pieces of regulation that have brought about changes to the way things are handled from the perspective of support, maintenance, and continuation of service. What these changes are inevitably doing is giving more flexibility to ILECs (Incumbent Local Exchange Carriers) to deal with the degradation of POTS technology and its costs in two major ways.

Of course, we see this as a no brainer within our industry, but it doesn’t change the fact that the homeowner had to give something up to have the security system. This is not too different from what our security dealers and fire integrators do on a day-to-day basis, and not any different from what any business does. We choose to use resources to go after specific targets to continue to grow our business, and in that process, those resources are not utilized elsewhere. If we were not going after those targets, we could use that time and resources to do something else. That is where we currently stand with the state of POTS; it is a call to action for anyone looking to create revenue for themselves with the ongoing changes. POTS consumers will be looking for alternatives, and it’s up to us to make sure that the opportunity cost for them is clear. Going outside of the industry-proven technology could be more costly than the proposed savings by other alternatives.

We have all heard the buzz around the eventual demise of POTS and its potential impact, but the truth is that this is a story that we have been hearing for quite some time now. So, what is different in 2023 that is bound to have a real impact? Furthermore, what we need to do as an industry, is to not only make sure that our businesses thrive, but to also ensure that our customers are properly protected.

TMA Dispatch | Fall 2023

integrator, looking to convince an enduser that the alternative is better than the current standard (POTS).

Since they are no longer required to maintain POTS as before, they can either allow it to deteriorate until it no longer functions as intended or pass on the high cost of its maintenance to customers, likely without warning. This all translates to one simple fact: even if POTS service is still being offered, it will not be what it once was. We have already experienced the degradation of the service and have been dealing with the impact for years. However, starting in 2022, our end-users have begun to experience an increase in costs. This is the key premise for what we consider is the call to action, that everyone in the security and life safety industry needs to hear. The opportunity cost is too great to ignore.

In 2023, because of the price increases to traditional phone line services, the conversations are being initiated by the end-users. The problem is that the conversations surrounding suitable replacements for POTS lines are happening between property owners/ managers and service providers, not with security professionals. This is where action is needed, and where we, as an industry, need to evaluate the opportunity cost. Can we afford to not be part of that conversation? If we do not advocate for the use of proven (compliant and certified) technologies to be used to replace those lines for Security and fire systems, can we afford the consequences? The opportunity cost for us is not just the RMR that we won’t get by not engaging, it’s also the cost of dealing with the headaches that come from having to react with the unintended consequences that will inevitably come from utilizing unproven POTS replacement technologies chosen by the customers, that we cannot control.

For years, we have known about the extra RMR that can be added by becoming the communication pathway provider. Cellular technology has been a popular option for over a decade now because it replaces costly phone lines

Do our end-users understand what they are giving up by going with a service to replace POTS that is not industry tested? Do not be fooled, when there is revenue to be gained, somebody will go after it. The question is will it

Do not be fooled, when there is revenue to be gained, somebody will go after it. The question is will it be you... with a service that is less expensive to the end-user. The effort to get a customer converted from POTS to cellular has always been an effort initiated by the

be you doing right by your customers with proven technology, or will it be another company looking to capitalize on the same opportunity for purely monetary reasons?

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GUEST >>

Monitoring Centers and The New Reality

Generative Artificial Intelligence, Machine Learning, and the Future of Monitoring

By Avi Lupo, Co-President, The New DICE

Generative AI languages learn the patterns and structure of their input training data by applying neural network machine learning techniques.

Neural Network Machine Learning Neural network machine learning or deep learning is a type of machine learning that uses artificial neural networks to solve problems. For instance, we are already familiar with image recognition in our industry which is being used in applications such as facial recognition, license plate recognition, and object detection. Outside of our industry, it is being utilized for selfdriving cars.

Artificial Intelligence (AI) has become a buzzword today, but it means very different things to different people and industries. The average person thinks of AI as Chat GPT. For many in the security industry, AI means object detection, facial recognition, loitering, and many other types of video analytics. But, it is way more than that.

There are new generation of chips being developed, along with new level of computing power that in the next couple of years will affect not only our industry, but almost every part of our lives. This TMA Dispatch | Fall 2023

is the reason that all the large companies including Facebook, Google, Amazon, and others are investing billions of dollars in the development of AI technologies. This will change the world and it’s already happening.

Generative Artificial Intelligence These new technologies are being used in the development of generative artificial intelligence, which is now capable of generating text, images, or other media in response to prompts. It promises to deliver better recommendations and more relevant results.

Here is where it becomes even more interesting and touches the future of our industry. Deep learning can process natural language and be used for chatbots. Because neural network machine learning recognizes speech, it can be used in applications such as call centers and central stations.

It has some very definite benefits including accuracy, scalability, and robustness, making it very capable for real world applications. As you can see, although generative AI is still relatively new, it has the potential to revolutionize many industries – including our own.

Guest column continued on page 22

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RESEARCH >>

The Rise of AI & Face Recognition Across the Connected Home

By Jennifer Kent, VP, Research, Parks Associates & Chris White, Research Director, Parks Associates

concerns could be an impediment to their adoption.

Consumers are concerned not only about unauthorized access by hackers and bad actors, but many are concerned about how the product and service companies are storing and using their data.

Players across the connected home ecosystem are increasingly implementing AI in video devices. In security monitoring, AI helps users reduce notification fatigue by decreasing useless alerts, while also enabling a personalized experience.

New, advanced tech is accelerating growth in the video device market, especially in access control for residential, SMBs, and commercial/ enterprise businesses. Customer demand for features such as keyless entry, reduced false alarms, and smarter alerts such as package theft detection is driving manufacturers and OEMS to embed artificial intelligence (AI) and video analytics into products.

Residential front door or entryway applications, including video doorbells, smart video door locks, and smart garage doors are leading other sectors in smart camera adoption.

AI, including face recognition, can enhance the value propositions and [16]

be a key differentiator for smarthome providers but raises concerns over privacy and data security. Parks Associates research reveals that 86% of consumers reported at least one AI feature† as important to their purchase decision, but 26% said that data

Face recognition is a type of AI technology that is used to identify or verify a person from a digital image or a video frame. It works by analyzing and comparing patterns in a person’s facial features, such as the distance between the eyes, nose, and mouth, to a database of known faces. The research firm reports that consumers are embracing smart home devices with 41% of US internet households report owning at least one and 28% own three or more.

Currently, indoor/outdoor smart cameras and floodlights are a popular security solution for consumers. In US internet households, 17% own a video doorbell, and an equal percentage own a networked camera. Announcements this year point to device makers continuing to improve existing features while Research column continued on page 37

Fall 2023 | TMA Dispatch

PARTNERSHIPS >>

Public Safety’s Alarm Industry Involvement The Unprecedented Partnership with PPVAR

By David Holl, Director of Public Safety and PPVAR Board member

were each led by a representative from the alarm industry and public safety.

Both groups of professionals brought their discipline’s knowledge base to the discussions and a functional, evidencebased standard emerged to guide the alarm process through a system of exchange flows from start to finish.

Since the inception of the Partnership for Priority Verified Alarm Response (PPVAR), public safety has been an integral part of the Board of Directors.

The original organizing members realized the importance of public safety and designed board membership to balance public and private safety stakeholders. Their representation and direct participation in discussions have provided essential input into the evolution of alarm industry service delivery. The expertise, experience, and ground truth advantage from both the law enforcement response and the emergency communications center practices provide valued perspectives.

PPVAR Board members include representatives from law enforcement, TMA Dispatch | Fall 2023

the emergency communications center, public safety-centered organizations, the fire service, and alarm industry service companies. All public safety board members provide a wealth of public safety operational response knowledge and are currently active or former agency command-level supervisors. Their ability to add real-world knowledge, assessment, and analysis provides benefits to vital decision-making.

Together, the alarm industry and public safety partnership establish a cohesive interchange of ideas that builds respect and best practices for mutual benefit.

The TMA-AVS-01 standard is a superb example of that cooperative relationship.

The two subcommittees that were integral to the standard’s development

The success of this standard has also led to a similar process in the development of the TMA-ATN-01 Monitoring Center Notification of Active Threat Detection Standard. Alarm industry and public safety professionals share committee co-chair responsibilities to bring together each discipline’s expertise to share their respective process realities. These shared understandings are critical to the evolution of a standard that provides functional guidance to a delivery system of alarm information that is actionable for public safety responses.

PPVAR’s strong bond with The Monitoring Association (TMA) has also added to this essential cooperative relationship. Although they are separately chartered organizations, each shares mutual alarm industry representation. TMA has openly invited the PPVAR public-safety board members to the table to actively support standard development that serves all stakeholders. This partnership provides an undeniable strength for learning and sharing both disciplines’ cultures and operational concerns.

Guest column continued on page 36

[17]

REGULATORY UPDATE >>

The Wireline Report Latest FCC news impacting your business

By Salvatore Taillefer, Partner, Blooston Law (sta@bloostonlaw.com)

The FCC has indicated that the program could be up and running by late 2024.

SHAFT Content Can Result in Cancellation of Short Code Campaigns; Bans SHAFT is a content auditing standard promulgated by CTIA as part of its Short Code Monitoring Handbook (Handbook). Originally implemented in July of 2016, SHAFT content specifically refers to content that promotes sex, hate, alcohol, firearms, or tobacco. Although not technically a legal requirement, as discussed below failure to abide by CTIA’s SHAFT content guidelines will likely result in a ban by CTIA or the wireless provider.

FCC Considers Voluntary Cybersecurity Labeling Program for IoT Devices On August 10, the FCC adopted a Notice of Proposed Rulemaking proposing to create a voluntary cybersecurity labeling program that would provide consumers with clear information about the security of IoT and “smart” devices.

Under the proposal, qualifying products would bear a new “U.S. Cyber Trust Mark” to differentiate trustworthy products in the marketplace and create incentives for manufacturers to meet higher cybersecurity standards.

associations have voiced support for the program. This includes Amazon, Best Buy, Consumer Reports, Google, Qualcomm, and Samsung Electronics, among others.

Comment is specifically sought on:

•

the scope of devices or products for sale in the U.S. that should be eligible for inclusion in the labeling program;

•

who should oversee and manage the program;

•

The standards would be applied to a wide range of smart devices including phones, household appliances, and climate control systems. Chairwoman Rosenworcel likened it to the Energy Star program.

how to develop the security standards that could apply to different types of devices or products;

•

how to demonstrate compliance with those security standards;

•

According to a blog post by the Chairwoman, several electronics manufacturers, retailers, and trade

how to safeguard the cybersecurity label against unauthorized use; and

•

how to educate consumers about the program.

[18]

The Handbook is a streamlined guide to the operation and management of Short Code programs. However, wireless providers reserve the right to implement their own Short Code program requirements beyond the scope of the Handbook, and as such following the Handbook does not guarantee that a Short Code program is compliant with additional Wireless Provider requirements. CTIA notes that all wireless providers have reviewed and accepted the Handbook’s content.

The Handbook is not a law or regulation.

However, failure to comply with the Handbook can result in action by CTIA or the wireless provider. Under the CTIA audit process (which may be employed by wireless providers or incorporated into their own audits), SHAFT content is flagged as a violation, and the sender is notified along with a severity level and deadline to cure. Senders that fail to comply by the cure date may face suspension of registration by CTIA The Wireline Report, continued on page 22

Fall 2023 | TMA Dispatch

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REGULATORY UPDATE >>

The Wireless Report

Recertification Update; 911 Location Technology

By John A. Prendergast, Managing Partner, Blooston Law (jap@bloostonlaw.com)

Rosenworcel to address several key issues, such as restoring net neutrality rules, reforming FCC’s Universal Service Fund subsidies, and potentially making changes to the regulation of broadcasters and streamers. The FCC has been without a full Commission for an unprecedented two-and-a-half years as President Biden’s initial nomination of attorney and consumer advocate Gigi Sohn stalled in the Senate over Republican concerns about Sohn’s record. The resulting 2 Democrat/2 Republican make up of the FCC has resulted in a deadlock on several important issues.

Frequency Coordinator Recertification Update The FCC is seeking to require that all frequency coordinators be recertified, through the signing of a Memorandum of Understanding (MOU) aimed at updating and augmenting certain aspects of the coordination process.

TMA is the FCC-certified coordinator for central station alarm frequencies, which allows TMA to ensure timely licensing of central station alarm frequencies to alarm companies, and to help police compliance with the new rules allowing non-central stations to access the channels under certain circumstances.

As previously reported, TMA/AICC has drafted changes to the initial version of the frequency coordinator MOU, which changes have all been incorporated into the revised draft that has been forwarded to the FCC. In July, TMA [20]

participated in a meeting with the FCC staff responsible for moving this item forward. TMA discussed its issues of concern; and within the past few weeks, TMA is working to develop additional information that will help ensure that TMA’s coordinator function is protected and perhaps improved.

Senate to Vote on FCC Nominations in September The Senate Commerce Committee has voted to advance the nominations of Anna M. Gomez, President Joe Biden’s nominee for a fifth seat on the FCC, as well as the nominations of incumbent Republican Brenden Carr and Democrat Geoffrey Starks for second terms – sending the nominations to the Senate floor for a final vote. The confirmation vote is expected to be put to occur in September. Gomez’s confirmation would allow FCC Chairwoman Jessica

Anna Gomez is a former FCC staffer, and has held the position of Senior Policy Advisor for Communications at the Department of State’s Cyberspace and Digital Policy Office. Additionally, Gomez served as Acting Deputy Chief of the National Telecommunications and Information Administration (NTIA), overseeing government spectrum policy.

Reminder: Stock deals, acquisitions and mergers may require prior FCC approval With FCC application processing times for certain transactions lengthening to as much as 120+ days, we are reminding alarm industry members now that many acquisitions, including stock and asset deals and mergers, require prior FCC approval; and given the frequent need to implement such transactions by the end of the year or under other short deadlines, companies engaging in such transactions should immediately determine whether they must file an Fall 2023 | TMA Dispatch

application for FCC approval, and obtain a grant, before closing on a deal. For alarm industry acquisitions, the need for FCC approval (or in some cases notification) generally arises in one of three ways:

•

•

•

•

•

The company, division or assets being acquired make use of one or more FCC radio licenses (e.g., frequencies to transmit alarm signals to the central station as part of, e.g., an AES system; The acquisition involves a manufacturer or distributor of equipment that holds FCC equipment authorizations; and/or The acquisition involves antenna towers that were the subject of FAA approval and registration in the FCC’s Antenna Structure Registration (ASR) system.

In most cases, FCC licenses, equipment authorizations and tower registrations are important for the conduct of a business; but for alarm companies, these things are often “fleas on the dog” of a transaction that may involve millions of dollars’ worth of alarm operations that are not regulated by the FCC; and the upper levels of each company involved in the transaction may not even be aware such authorizations exist.

The approval or notification requirements can also be triggered by less obvious events, such as corporate reorganizations, insertion of a trust in the ownership chain for estate planning and tax savings activities. Transactions that can trigger prior FCC approval or other measures include (but are not limited to): • An “indirect” transfer of control, i.e., the change in ownership or control of a regulated entity’s parent company.

• The distribution of stock to family members in connection with estate planning, tax and other business activities, if there are changes to the control levels discussed above; TMA Dispatch | Fall 2023

•

•

•

•

•

•

•

Any sale of a company that holds FCC licenses, equipment authorizations, Section 214 authorizations, or towers with ASR registrations; Any sale, transfer or lease of an FCC license; A change in the form of organization from a corporation to an LLC, or vice versa, even though such changes may not be regarded as a change in entity under state law.

Any transfer of stock that results in a shareholder attaining a 50% or greater ownership level, or a shareholder relinquishing a 50% or greater ownership level; Any transfers of stock, partnership or LLC interests that would have a cumulative effect on 50% or more of the ownership, even if done as a series of smaller sales or distributions.

The creation of a holding company or trust to hold the stock of an FCC license holder; The creation of new classes of stockholders that affect the control structure of an FCC license holder.

Certain minority ownership changes (e.g., transfer of a minority stock interest, giving the recipient extraordinary voting rights or powers through officer or board positions).

The conversion of a corporate entity or partnership into another form of organization under state law – e.g., from corporation to LLC or partnership to LLP and vice versa.

Transactions involving certain types of authorizations can often be approved on an expedited basis, or trigger only an after-the-fact notification requirement.

Unfortunately, this is not always the case. Alarm industry members planning such transactions should contact us as soon as possible to determine if FCC approval is needed.

We note that the FCC recently issued a violation notice to an individual for failing to report a change in ownership of a tower registered in the ASR

system. Such violations can lead to fines and delays in obtaining necessary FCC approvals.

Improvements in 911 location technology: How can it be applied to alarm industry?

IWCE’s Urgent Communications reported on August 11 that wireless carriers continue to improve their ability to provide 911 centers with more location—including vertical Z-axis information—but the FCC continues to hope that carriers will be able to provide a dispatchable location with all emergency calls, an FCC official observed during the APCO 2023 Meeting. Of note, device-based hybrid technology has replaced assisted GPS as the location approach used for about 80% of 911 calls made in the industry’s six-city testbed.

Per David Furth, Deputy Chief of the FCC’s Public Safety and Homeland Security Bureau: “What we’ve seen is that, as more and more wireless calls are coming over Android and iOS-based smartphones that use the device-based hybrid technology that Apple and Google have developed, we are seeing those location methods used for the vast majority of wireless calls.” Device-based hybrid location information typically includes Z-axis vertical coordinates, although questions remain whether such data is helpful to first responders until it can be interpreted into a map-like location. Still, it represents notable progress.

“The real objective of these rules [for 911 wireless location passed in 2015]— if at all possible—is to develop the capability on the wireless side for 911 calls to be delivered with dispatchable location, which means … the same information that you would get with a landline call—a validated address and, if it’s a multifloor building, you would get the floor, the apartment and/or the office number, instead of coordinate-based [Z-axis information],” Furth said.

Wireless column continued on page 22

[21]

Guest column continued from page 15

How Generative AI Is Being Used Today, generative AI is being used to create realistic and engaging marketing materials, to generate new ideas for products and services, and to even create new forms of art.

We can expect to see even more innovative and creative applications of this technology. In fact, generative AI has the potential to replace people in a variety of ways, which will free human customer support representatives to focus on more complex tasks. There are also additional benefits including: Cost savings by automating tasks that are currently performed by humans, saving in terms of salaries, benefits, and training.

Greater efficiency by performing tasks more quickly and efficiently than humans, leading to increased productivity and profitability.

Improved accuracy by performing tasks more accurately than humans, leading to fewer errors and a better overall customer experience.

AI, Monitoring Centers, and the Future Now, let me now share my vision of how AI will affect and change central stations. In future columns, we will delve into how it will impact integrators and end users.

The new generative AI that is coming will change the industry allowing a “generative AI dispatcher” to do much of what a human dispatcher can do now.

How? The generative AI dispatcher will “sit” side by side with human operators, learn, and then be capable of doing everything that the live operator can do. That is what I shared before about neural network machine learning. The potential benefits of a generative AI dispatcher are: Speed to make decisions quickly and efficiently.

[22]

Accuracy to ensure that the decisions that they make are correct based on being trained on large amounts of data.

Wireline column continued from page 18

Efficiency to automate decision-making tasks and free up human decision-makers to focus on other tasks.

9th Circuit Upholds Dismissal of Case Arguing Text Messages are Prerecorded Voice

Is it the Generative AI Dispatcher or the Human?

On August 8, the Court of Appeals for the Ninth Circuit upheld the district court’s decision to dismiss a complaint alleging that mass marketing text messages violate the Telephone Consumer Protection Act (TCPA) because they constitute prerecorded voice messages.

With the development of generative AI technologies, we’re looking at the capability of the generative AI dispatcher to talk, to listen, to have the right accents, and to even have a sense of humor. In fact, you will find it hard to know whether you are talking with a machine or a person.

Human interaction will be on different level and the job description of what an operator is doing will change. The AI dispatcher and the live operator will work together as a team.

A New Generation of Monitoring The result of what I just described is that we will have a new generation of smart AI machine dispatchers to do some of what human operators can do today. This will free up a lot of time for human operators to handle other more important tasks.

But while generative AI can eventually be used as a monitoring station dispatcher, we need to keep in mind and understand the limitations. Because they are trained on data that is created by humans, they can only answer questions and resolve issues that are within the boundaries of the data that they have been trained on.

or suspension or termination by the wireless provider.

Specifically, the plaintiffs argued that, because one definition of “voice” in Meriam Webster’s dictionary is “an instrument or medium of expression,” the automatic messages sent (which were drafted before being sent) constituted “prerecorded voice[s].” The Ninth Circuit held that Congress clearly intended “voice,” as used in the TCPA, to encompass only audible sounds, because the ordinary meaning of voice and the statutory context of the TCPA establish that voice refers to an audible sound.

One argument, which the court did not consider on the merits, was that the FCC has determined that a text message is a call for the purposes of the TCPA. The court noted however that the FCC further draws a distinction between “text calls” and “voice calls” under the TCPA. It is nevertheless interesting to see that the court considered the term “text call” unambiguous.

Wireless column continued from page 21

As we progress into the future, we should go step by step and review potential benefits and risks of using generative AI to replace people before making a decision in a central station. At the same time, generative AI is coming to our industry and there are benefits. The bottom line is let’s be prepared and keep in mind that generative AI is a powerful tool, but not a replacement for human creativity and ingenuity.

For the alarm industry, the question is: Can these advances be incorporated into alarm technology and alarm signal processing? Are there situations in which alarm monitoring involves moving persons or objects, perhaps in multi-story buildings, that can be better protected through the use of the more advanced location technology being developed for 911?

Fall 2023 | TMA Dispatch

CERTIFIED>>

FirstNet Certified Companies

TMA is pleased to introduce and recognize the following companies who have become FirstNet certified as of November 7, 2023. n ADT, LLC, Boca Raton, FL n Advance Alarms Inc., Broken Arrow, OK n AFA Protective Systems, Inc., Syosset, NY n Affiliated Monitoring, Union, NJ n Allstate Security Industries, Inc., Amarillo, TX n Arco Security Central Station Corp., Miami, FL n AvantGuard Monitoring Centers, LLC Ogden, UT n Bay Alarm Systems, Concord, CA n CenterPoint Technologies, LLC, Brentwood, MD n COPS Monitoring, Williamstown, NJ n Criticom Monitoring Services, Longwood, FL n DGA Security Systems, Inc., New York, NY n Dispatch Center Ltd., San Antonio, TX n DMP, Springfield, MO n Doyle Security Systems Inc., Rochester, NY n Electronix Systems Central Station Alarms, Inc., Huntington Station, NY n Emergency 24, Des Plaines, IL n Engineered Protection Systems, Inc. Grand Rapids, MI n Federal Response Center, Inc., Springfield, MO n First Alarm, Aptos, CA n Force Security Solutions, LLC, Manassas, VA n Interface Security Systems, Earth City, MO n Intruder Alert Systems of San Antonio, San Antonio, TX

n NAPCO Security Systems, Inc., Amityville, NY n National Monitoring Center (NMC), Lake Forest, CA n Nationwide Security Corporation, Branford, CT n Per Mar Security Services, Davenport, IA

IQ Certified Companies

n Pye-Barker Fire & Safety, LLC, Doral, FL

TMA is pleased to introduce and recognize the following companies who have become IQ certified as of November 7, 2023.

n Rapid Response Monitoring, Syracuse, NY

n Advance Alarms, Inc.,

n Safe Tech USA, Ltd., Melville, NY n SCN Security Communication Network, Inc., Corona, CA n Securitas Technology, Plymouth, MN n Security Central, Statesville, NC n Security Equipment, Inc., Omaha, NE n Sentinel Alarm Company, Stowe, VT n Southwest Dispatch Center, Richardson, TX n Tech Electronics, Inc., St. Louis, MO n The Fireline Corporation, Baltimore, MD n Triple S Alarm Co., Little Rock, AR n United Security Communications, Inc., Lothian MD n Vector Security, Inc., Warrendale, PA n Vivint Smart Home, Provo, UT n Washington Alarm, Inc., Seattle, WA n Wayne Alarm Systems, Inc., Lynn, MA n WH International Response Center, Rockford, MN

Broken Arrow, OK n Advanced Alarm, Inc., Tonawanda, NY n Affiliated Monitoring Inc., Union, NJ n Allstate Security Industries, Inc., Amarillo, TX n Amherst Alarm, Inc., Amherst, NY n COPS Monitoring, Williamstown, NJ n Genesis Security Services, Carolina, PR n Guardian Protection Warrendale, PA n National Monitoring Center, Lake Forest, CA n Rapid Response Monitoring Services, Inc., Syracuse, NY n Securityhunter, Inc., Baltimore, MD n SSC Services Inc. dba Cen-Signal, Columbus, GA n Statewide Monitoring Corporation, Staten Island, NY n Wayne Alarm Systems, Inc., Lynn, MA

n Kings III of America, Coppell, TX n Midwest Alarm Company, Inc., Sioux Falls, SD

TMA Dispatch | Fall 2023

[23]

Join us in welcoming our new and returning members to the TMA community! To view a complete list of new and returning members, go to https://tma.us/membership/new-members/.

Associate

PureTech Systems Inc. Phoenix, AZ puretechsystems.com For organizations needing to secure their critical operations more efficiently and effectively, PureTech Systems Inc. provides the most comprehensive, easy to integrate, and reliable AI-boosted, geospatial video analytics and sensor fusion software solution. Its cutting-edge software turns ordinary security cameras and other sensors into autonomous, highly accurate and scalable perimeter intrusion detection systems to deliver real-time situational awareness, enabling customers to make informed decisions quickly and effectively. PureTech Systems empowers its clients to protect their assets, people and critical infrastructure with confidence while lowering operational costs.

PurifAI is a monthly SaaS that uses AI Deep Learning enhanced video analytics to eliminate false/nuisance alarms before they reach your central monitoring operations and/or your smart phones for self-monitoring.

GSOC Monitoring CoStar Group

Richmond, VA costargroup.com CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and on-line marketplaces.

Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real [24]

estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

CoStar Group has been living and breathing the world of real estate information and on-line marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. It has continually refined, transformed, and perfected its approach to business, creating a language that has become standard in the industry and for its customers.

This is how it delivers for its customers, its employees, and investors. By equipping the brightest minds with the best resources available, it provides an invaluable edge in real estate.

International Monitoring Alyxx.io Networks INC.

Montrose, Chaguanas, Trinidad and Tobago (561) 291-0001 onecam.io Alyxx.io network provides integrators, central stations and businesses throughout North America and the Caribbean with end-to-end advanced proactive Remote Guarding Services.

The company was founded by Mr. Shirhan Humphrey and Mr. Sean Nicholas whose combined experience in security system integration, telecommunication, alarm monitoring, software development and guard services span 40 years. The company currently video monitors apartment complexes, retail chains, communities, public utilities, and oil and gas infrastructure.

Listed Monitoring

Northwest Alarm Monitoring Seattle, WA (877) 870-0910 contactus@nwalarm.com nwalarm.com Northwest Alarm Monitoring is a privately owned U. L. Listed alarm monitoring station that has been providing monitoring services since 1984.

It offers turn-key solutions for security dealers. Northwest Alarm Monitoring offers a standardized, committed level of service that is unparalleled today, combined with a wide availability of custom responses to meet every monitoring requirement. Its systems are fully compatible with all re-transmitter services. Its certified central station operators live and work in the greater Northwest. Every second counts in an emergency event. The company understands local jurisdictions, county regulations, and the unique layout of the Northwest landscape. With decades of experience in the central station business, Northwest understands what concerns its customers the most and offers a comprehensive line of services customized to meet their unique requirements.

Pro-Vigil San Antonio, TX 1-866-616-1318 pro-vigil.com Founded in 2006, Pro-Vigil provides remote video monitoring solutions to organizations across North America.

The company provides both onFall 2023 | TMA Dispatch

premises and mobile intelligent video monitoring systems, and 24×7 remote monitoring services. Unlike typical remote video monitoring services that require companies to make large upfront capital investments in equipment and installation, Pro-Vigil is pioneering the concept of Video Monitoring as a Service, where customers simply pay a monthly fee for monitoring services, with no capital investments required.

Pro-Vigil is backed by The Riverside Company, a global private equity firm.

is camera-agnostic (including bodyworn cameras, drones, mobile trailers, etc.) and ideal for multi-site and multibrand deployments to achieve true AI-fueled proactive security and power operators to investigate smarter and faster. The platform features admin panel, alarm station, video portal and AI analytics including heat mapping, object detection, classification and tracking, face recognition, hard hats and PPE detection, ALPR, people counting, color search, fire, and smoke detection.

Non-Listed Monitoring

Custom Alarm

OnView Integrated Solutions San Jose, CA (877) 773-8687 onviewsolutions.com OnView Integrated Solutions was established in 2007 and has become one of the leaders in Proactive Active Deterrence. Its core business is proactive video monitoring with proprietary nuisance alert systems and on-demand guard response services.

The company provides proactive solutions specifically designed to disrupt suspicious activity in real time before crime occurs. There’s nothing standard or traditional about its services. Its solutions are customized to protect its customers from the outside-in and prevent the intent of criminal activity.

Security Technology Services Provider 3dEYE Toronto, ON 1-(855) 321-2005 info@3deye.me 3deye.me Since 2014 3dEYE has been empowering the security industry to connect, migrate and scale IP camera installations and IoT devices to the AWS or private cloud and orchestrate multiple systems integrations. 3dEYE is a cybersecure pure cloud video and AI analytics platform with no server/bridge purchase and installation necessary. The platform TMA Dispatch | Fall 2023

Rochester, MN 1-507-288-5522 info@custom-alarm.com custom-alarm.com Great Since 1968 Custom Alarm founder Leigh J. Johnson was in his basement in Rochester, MN creating this great company, which we know today as Custom Alarm. A company that started out small and now proudly has more than 65 caring employees committed to taking care of our growing customer base. A company that not only provides security solutions for home and business owners, but offers custom solutions to fit any size, budget, or needs. Custom Alarm teams up with you for all your fire alarm, intrusion, video surveillance, access control, home automation and so much more.

Local, Trusted Partner All the company’s dedicated employees take pride in working for Custom Alarm; no one wants to see a neighbor, friend, or family member unhappy with a security decision they made. We live and work in the communities we protect, providing top-notch services is a must, and we are committed to making it right.

While the company may not be big in size, it is big at heart; the employees care about all the customers and it shows through every interaction. Custom Alarm has created custom solutions for homes and businesses of all sizes; helping it to grow and develop into the very knowledgeable and versatile company it is today.

Dealer Security Inc. Burlington, ON (416) 477-3391 dealersecurity.ca info@dealersecurity.ca Dealer Security, headquartered in Canada, has been a trusted and innovative force in live video surveillance since 2016. With a specialized focus on automotive dealerships, they provide uniquely tailored security solutions that resonate with car dealers across the nation.

Utilizing advanced video analytics, Dealer Security is proficient in detecting intruders on properties. Their responsive approach includes immediate live talkdown procedures or police dispatch, ensuring that security concerns are addressed with urgency and precision.

Their partnership with the esteemed IT company A&R Solutions allows Dealer Security to blend cuttingedge technology with an in-depth understanding of the automotive industry’s specific needs. This combination guarantees personalized, top-tier protection that truly sets them apart in the market.

Dealer Security’s commitment to excellence transcends mere surveillance; they provide peace of mind, allowing car dealers to focus on their core business with confidence. The integrity and quality that define their services have made them a preferred and reliable security partner among automotive professionals in Canada.

New Members continued on page 31

It’s renewal time...

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Fall 2023 | TMA Dispatch YOUR LEADER IN POWER & DATA TRANSMISSION

PROGRAMS>>

Congratulate TMA’s 2023 Five Diamond Designees The monitoring centers listed below are designated TMA Five Diamond through April 2024. This designation marks a commitment to the highest industry standards. Visit TMA.us for the most up-to-date listing of certificants. a.p.i. Alarm Inc. Denver, CO www.apialarm.com Full Service Monitoring Designated since 01/2023 a.p.i. Alarm Inc. Toronto, ON www.apialarm.com Full Service Monitoring Designated since 01/2023 Acadian Monitoring Services, LLC Lafayette, LA www.acadianmonitoringservices.com Wholesale Monitoring Designated since 01/2005 ADT by Telus Montreal, CA www.telus.com Full-service and Wholesale Designated since 12/2020 ADT Commercial LLC (formerly Protection One) Irving, TX www.adt.com Full Service Monitoring Designated since 10/2014

Alarm Detection Systems, Inc. (formerly Safe Systems) Louisville, CO www.adsalarm.com Full Service Monitoring Designated since 08/2004

American Burglary & Fire Fenton, MI www.abfsecurity.com Full Service Monitoring Designated since 11/2005 Returning in 2023!

Alarmco, Inc. Las Vegas, NV www.alarmco.com Full Service Monitoring Designated since 06/2006

American Electric Power Columbus, OH www.aep.com GSOC Monitoring Designated since 11/2020

Alarme Sentinelle/Sentinel Alarm Montreal, QC www.sentinelalarm.com Full-Service Monitoring – Canada Designated since 12/2010

Amherst Alarm Inc. Amherst, NY www.amherstalarm.com Full Service Monitoring Designated since 03/2004

Alert 360 Tulsa, OK www.alert360.com Full Service Monitoring Designated since 08/2018

AvantGuard Monitoring Centers Cedar City, UT www.agmonitoring.com Wholesale Monitoring Designated since 05/2023 New in 2023!

Allied Universal Technology Services Richardson, TX www.aus.com Full Service Monitoring Designated since 07/2013

Affiliated Monitoring Union, NJ www.affiliated.com Wholesale Monitoring Designated since 09/2005

Allied Universal Technology Services Wyoming, MI www.aus.com Full Service Monitoring Designated since 06/2021

Affiliated Monitoring Houston, TX www.affiliated.com Wholesale Monitoring Designated since 05/2022

Allstate Security Industries, Inc. Amarillo, TX www.allstatesecurity.com Wholesale Monitoring Designated since 08/2023

Alarm Detection Systems, Inc. Aurora, IL www.adsalarm.com Full Service Monitoring Designated since 08/2003

American Alarm and Communications, Inc. Arlington, MA www.americanalarm.com Full-Service Monitoring Designated since 04/2004

TMA Dispatch | Fall 2023

AvantGuard Monitoring Centers Ogden, UT www.agmonitoring.com Wholesale Monitoring Designated since 01/2007 AvantGuard Monitoring Centers Rexburg, ID www.agmonitoring.com Wholesale Monitoring Designated since 08/2016 Barcom Security, Inc. Swansea, IL www.barcomsecurity.com Full-Service Monitoring Designated since 11/2007 Bay Alarm Company Concord, CA www.bayalarm.com Full Service Monitoring Designated since 01/2006 [27]

Bell Canada Toronto, ON www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2015 Bell Canada Winnipeg, MB www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 04/2020 Blackline Safety Calgary, AB www.blacklinesafety.com Full Service Monitoring - Canada Designated since 04/2018 Blue Ridge Monitoring (BRM) Anderson, SC www.blueridgemonitoring.com Wholesale Monitoring Designated since 07/2018 Brightspeed Security Systems (formerly CenturyLink Security) Monroe, LA www.brightspeedsecurity.biz Full Service Monitoring Designated since 02/2005 Brinks Home™ (formerly Monitronics International) Farmers Branch, TX www.brinkshome.com Wholesale Monitoring Designated since 02/2005 Centra-Larm Monitoring Inc. Manchester, NH www.centra-larm.com Wholesale Monitoring Designated since 06/2009 Central Monitoring and Dispatch, Inc. Pittsburgh, PA www.cmdispatch.com Full Service Monitoring Designated since 02/2022 Central Security Systems, Inc. Fishers, IN www.central-security.com Full Service Monitoring Designated since 08/2013 Returning in 2023!

[28]

Clearview Securities, Inc. Knoxville, TN www.clearviewtn.com Full Service Monitoring Designated since 05/2023 New in 2023!

ECAM Secure Long Beach, CA www.ecamsecure.com Full Service Monitoring Designated since 06/2010 Returning in 2023!

Comporium SMA Solutions Inc. Rock Hill, SC www.comporiumsma.com Full Service Monitoring Designated since 04/2012

Electronix Systems Central Station Alarms, Inc. Huntington Station, NY www.electronixsystems.com Full Service Monitoring Designated since 06/2005

Cooperative Response Center, Inc. (CRC) Austin, MN www.crc.coop Wholesale Monitoring Designated since 03/2011 COPS Monitoring Boca Raton, FL www.copsmonitoring.com Wholesale Monitoring Designated since 04/2014 COPS Monitoring Lewisville, TX www.copsmonitoring.com Wholesale Monitoring Designated since 06/2014 CPI Security Systems Charlotte, NC www.cpisecurity.com Full Service Monitoring Designated since 08/2009 Damar Security Systems Sarnia, ON https://damarsecuritysystems.com/ Full Service Monitoring - Canada Designated since 11/2012 DGA Security Systems, Inc. New York, NY www.DGA.com Full Service Monitoring Designated since 02/2005 Dynamark Monitoring, Inc. Hagerstown, MD www.dynamarkmonitoring.com Wholesale Monitoring Designated since 02/2012

Ellijay Telephone Company Ellijay, GA www.etcbusiness.com Full Service Monitoring Designated since 04/2015 Engineered Protection Systems, Inc. (EPS Security) Grand Rapids, MI www.epssecurity.com Full Service Monitoring Designated since 06/2004 Federal Response Center Springfield, MO www.federalprotection.com Wholesale Monitoring Designated since 01/2006 Fire Monitoring of Canada, Inc. St. Catharines, ON www.fire-monitoring.com Full Service Monitoring - Canada Designated since 05/2009 Guardian Protection Services Inc. Butler, PA www.guardianprotection.com Full-Service Monitoring Designated since 06/2020 Guardian Protection Services Inc. Warrendale, PA www.guardianprotection.com Full-Service Monitoring Designated since 09/2006 Gillmore Security Systems Inc. Cleveland, OH www.gillmoresecurity.com Full Service Monitoring Designated since 01/2009 Fall 2023 | TMA Dispatch

GM Security Technologies San Juan, PR www.gmsectec.com Wholesale Monitoring Designated since 10/2011

Life Safety Monitoring, LLC Munhall, PA www.mylifesafetymonitoring.com Wholesale Monitoring Designated since 01/2018

Peak Alarm Company, Inc. Salt Lake City, UT www.peakalarm.com Full-Service Monitoring Designated since 02/2006

Holmes Security Systems Fayetteville, NC www.holmeselectricsecurity.com Full Service Monitoring Designated since 12/2017

Metrodial Corporation, Inc. Hicksville, NY www.metrodial.com Full Service Monitoring Designated since 11/2004

Per Mar Security Services Davenport, IA www.permarsecurity.com Full Service Monitoring Designated since 06/2005

Huronia Alarm & Fire Security, Inc. Midland, ON www.huroniaalarms.com Full Service Monitoring - Canada Designated since 06/2013

Mutual Security Services New York, NY www.mutualstatland.com Full-Service Monitoring New York, NY Designated since 04/2007

Quick Response Cleveland, OH www.quickresponse.net Wholesale Monitoring Designated since 10/2005

National Monitoring Center Irving, TX www.nmccentral.com Wholesale Monitoring Designated since 06/2016

Retail Business Services (MD) (formerly Ahold USA) Columbia, MD www.aholddelhaize.com Proprietary Monitoring Designated since 02/2012

Interface Systems Earth City, MO www.interfacesystems.com Full Service Monitoring Designated since 08/2004 Interface Systems Plano, TX www.interfacesystems.com Full Service Monitoring Designated since 11/2012 iWatch Communications Beaverton, OR www.iwatchcomm.com Full Service Monitoring Designated since 01/2008 Kastle Systems Falls Church, VA www.kastle.com Full-Service Monitoring Designated since 06/2014 Kroger Central Alarm Control Portland, OR www.kroger.com GSOC New in 2023!

Life Alert Emergency Response, Inc. Encino, CA www.lifealert.com Full-Service Monitoring Designated since 11/2014

TMA Dispatch | Fall 2023

National Monitoring Center Lake Forest, CA www.nmccentral.com Wholesale Monitoring Designated since 06/2016 Nationwide Central Station Monitoring Corp.

Freeport, NY www.nationwidedigital.com Full Service Monitoring Designated since 04/2007 NextEra Energy, Inc. Juno Beach, FL www.nexteraenergy.com GSOC Monitoring Designated since 12/2022 Northern911 Sudbury, ON www.northern911.com Full-Service Monitoring – Canada Designated since 05/2014 Operational Intelligence Center Indianapolis, IN Full Service Monitoring Designated since 01/2020

SecurTek Monitoring Solutions, Inc. Winnipeg, MB www.securtek.com Full-Service Monitoring – Canada Designated since 05/2022 SecurTek Monitoring Solutions, Inc. Yorkton, SK www.securtek.com Full-Service Monitoring – Canada Designated since 05/2010 Securitas Electronic Security, Inc. Honolulu, HI www.securitases.com Full Service Monitoring Designated since 12/2003 Securitas Electronic Security, Inc. (formerly known as FE Moran Security Solutions, LLC) Champaign, IL www.securitases.com Full Service Monitoring Designated since 12/2006 Securitas Electronic Security, Inc. Charlotte, NC www.securitases.com Full Service Monitoring Designated since 03/2022 [29]

Securitas Electronic Security, Inc. (formerly known as Supreme Security Systems, Inc.) Union, NJ www.securitases.com Full Service Monitoring Designated since 12/2004 Returning in 2023!

Securitas Electronic Security, Inc. Uniontown, OH www.securitases.com Full Service Monitoring Designated since 11/2003 Security Alarm Corporation Port Charlotte, FL www.securityalarmcorp.com Full Service Monitoring Designated since 06/2012 Security Equipment, Inc. (SEI) Omaha, NE www.sei-security.com Full Service Monitoring Designated since 07/2004 Siemens Industry, Inc. Irving, TX www.siemens.com Full Service Monitoring Designated since 03/2004 Statewide Central Station Tampa, FL www.statewidecs.com Wholesale Monitoring Designated since 5/2023 New in 2023!

Superior Central Station, Inc. McAllen, TX www.superiorcentral.com Full Service Monitoring Designated since 06/2007 Tech Systems Inc. Buford, GA www.techsystemsinc.com Wholesale Monitoring Designated since 12/2019 Telsco Security Systems Edmonton, AB www.telsco.com Full Service Monitoring - CA Designated since 02/2016 [30]

The Church of Jesus Christ of Latter-day Saints Salt Lake City http://churchofjesuschrist.org GSOC Monitoring Designated since 05/2012 The Las Colinas Association Irving, TX www.lascolinas.org GSOC Monitoring Designated since 11/2021 The Watchlight Corporation El Cajon, CA www.watchlight.com Full Service Monitoring Designated since 03/2014 Titan Protection Overland Park, KS www.tpcsecurity.com Full Service & Wholesale Monitoring Designated since 10/2022 U.S. Monitoring, Inc. Oklahoma City, OK www.usm-ok.com Wholesale Monitoring Designated since 08/2018 United Central Control San Antonio, TX www.teamucc.com Wholesale Monitoring Designated since 08/2004 Universal Atlantic Systems (UAS) Paoli, PA www.uas.com Full Service Monitoring Designated since 04/2004 Valley Security and Alarm Fresno, CA www.valleysecurityandalarm.com Full Service Monitoring Designated since 10/2017 Vancouver Fire & Security Richmond, BC www.radiussecurity.ca Wholesale Monitoring - Canada Designated since 07/2012

Vector (East) Plymouth Meeting, PA www.vectorsecurity.com Full Service Monitoring Designated since 08/2003 Vector (West) Warrendale, PA www.vectorsecurity.com Full Service Monitoring Designated since 08/2003 Vigilante Security, Inc. Troy, MI www.vigilantesecurity.com Full Service Monitoring Designated since 05/2016 Vivint Inc. - MN Eagan, MN www.vivint.com Full Service Monitoring Designated since 03/2014 Vivint Inc. - UT Provo, UT www.vivint.com Full Service Monitoring Designated since 03/2014 Vyanet Operating Group, Inc. Bend, OR www.vyanet.com Full Service Monitoring Designated since 12/2014 Wayne Alarm Systems, Inc. Lynn, MA www.waynealarm.com Full Service Monitoring Designated since 11/2003 Wegmans Food Markets, Inc. Rochester, NY www.wegmans.com GSOC Monitoring Designated since 04/2008 WH International Response Center Rockford, MN www.whirc.com Wholesale Monitoring Designated since 12/2004

Fall 2023 | TMA Dispatch

UL Solutions Announces New Service UL Solutions announced its new service, the UL Solutions Alarm Validation Scoring Certification Program, that helps security alarm monitoring centers in the United States improve communication with public safety professionals, such as law enforcement agencies and emergency response operators by having an independent 3rd party verification service verify a company’s correct implementation of ANSI/TMA AVS-01.

management, and an audit of the monitoring facility’s alarm notification, validation and response processes.

•

Alarm Level 0 – No call for service

UL Solutions can now evaluate monitoring centers against requirements in The Monitoring Association’s (TMA) voluntary standard ANSI/TMAAVS-01 2023, Alarm Validation Scoring Standard. This standard includes an alarm scoring or classification metric designed to streamline communication between monitoring centers and public safety professionals, leading to better prioritization of calls. The new UL Solutions certification program uses the alarm scoring system as defined in the standard.

•

Alarm Level 1 – Call for service with no other information

•

Alarm Level 2 – Call for service with proof of or a high probability that a person or persons are present at the alarm site

“The move toward industry-wide standardization of security alarm notifications and response processes supports collaboration and efficiency between monitoring centers and public safety professionals,” said Karine Johnfroe, vice president and general manager of the Built Environment group at UL Solutions. “We work closely with The Monitoring Association and industry stakeholders to understand their needs and help address safetycritical challenges. UL Solutions’ new program empowers monitoring centers to demonstrate they are aligned with industry best practices for security alarm response procedures, which play an essential role in the success of public safety professionals throughout the United States.”

UL Solutions’ new program includes a self-assessment, ongoing compliance TMA Dispatch | Fall 2023

The ANSI/TMA-AVS-01 standard provides an industry-first alarm scoring or classification metric for intrusions detected by security alarm systems. It assists public safety professionals with resource allocation and prioritization of calls for service.

•

Alarm Level 3 – Call for service knowing a person or persons are present at the alarm site and an apparent threat to property

•

Alarm Level 4 – Call for service knowing a person or persons are present at the alarm site and an apparent threat to life

“The Monitoring Association brought together a wide section of stakeholders from the security monitoring industry, including UL Solutions and public safety professionals, to develop an ANSI standard that provides a standardized alarm validation score or classification metric for intrusion detected by security alarm systems. The score will assist law enforcement with resource allocation and call for service prioritization,” said Celia Besore, CEO of The Monitoring Association.

The new UL Solutions Alarm Validation Scoring Certification Program is open to all companies interested in implementing AVS-01, regardless of whether they have other UL certifications.

TMA DISPATCH, FALL 2023 ADVERTISERS INDEX n Altronix, page 26 n CIA, page 36 n DMP, page 11 n Evolon, page 2 n IPTelX, page 19 n NAPCO, page 39 n RSPNDR, page 14 n Ubiety, page 7 Email communications@tma.us for information on TMA advertising.

Options are available for e ver y budget.

Ask about some of our ne w offerings such as custom emails and social media postings.

Sponsorships are available for our 2024 e vents, which include our MidYear Meeting, OPSTech Meeting, and Annual Meeting. Contact Keely Anderson at kanderson@tma.us.

New Members continued from page 25

Verkada San Mateo, CA (650) 514-2500 www.verkada.com Verkada is the largest cloud based B2B physical security platform company in the world. Only Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace, and intercoms — integrated with a single cloudbased software platform. Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies. Founded in 2016 with more than $360M in funding raised to date, Verkada has expanded rapidly with 15 offices across three continents, 1,600+ full-time employees and 17,000+ customers across 70+ countries, including 45 companies in the Fortune 500.

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GRADUATES>>

and international Monitoring Center Operator Level 1 USA graduates completed June 1, 2022 to August 30, 2023 Training Graduates Name Company Graduated De-Von Abner Alarmco 6/14/2023 Octavia Adams ESC Central 6/28/2023 Benjamin Adjei Interface Systems 8/28/2023 Miguel Alamo Rivera Genesis Security Services, Inc 7/25/2023 Mujaahid Ali City of Toronto (CA) 8/22/2023 Anahjae Allen Kings III of America 6/2/2023 Melanie Alvarado Life Alert Emergency Response 6/1/2023 Malabry Amankwa Avantguard Monitoring Centers 8/4/2023 Mary Beth Andrasko Guardian Protection Services 6/30/2023 Steve Apsey Guardian Protection Services 6/28/2023 Amanda Askren Washington Alarm 6/14/2023 Jhonson Augustin Tech Systems Inc 6/1/2023 Chacorya Autrey Interface Systems 6/9/2023 Larry Ayala Nelson Genesis Security Services, Inc 7/27/2023 Daniel Aydelotte Avantguard Monitoring Centers 8/18/2023 Ola Azeez Telsco Security Systems (CA) 7/5/2023 Quinn Bailey ADT By Telus (CA) 7/25/2023 Nikki Bailey National Monitoring Center 6/7/2023 Ryley Bain National Monitoring Center 6/29/2023 Rhasheeda Baines-Tumaini Vector EAST 8/28/2023 Riley Baker Costco Wholesale 7/25/2023 Kenya Baker Interface Systems 8/1/2023 Nichole Balderas Interface Systems 8/15/2023 Patrice Bales Avantguard Monitoring Centers 7/6/2023 Tabitha Ballard Interface security systems 7/27/2023 Cheska Banez Vivint, Inc. 6/5/2023 Hiede Bass WH International 6/26/2023 Alexander Bateman Avantguard Monitoring Centers 6/9/2023 Cara Bautista United Central Control 6/29/2023 Hector Bauzo Rivera Genesis Security Services, Inc 8/18/2023 Forrest Beal Centralarm 8/21/2023 Mercydis Benson National Monitoring Center 6/28/2023 Elizabeth Bevill COPS Monitoring - New Jersey 8/28/2023 Abigail Bolyard Federal Response Center 6/21/2023 Bethany Bossinger Guardian Protection Services 6/30/2023 Aydjah Boyle Vivint, Inc. 8/4/2023 Sydney Branco City of Toronto (CA) 8/22/2023 Roger Brant Vivint, Inc. 6/8/2023 Kimberlie Brinegar Doyle Security 8/19/2023 ShaTwyla Brooks Interface Systems 7/15/2023 Taliece Brooks Security Engineers Inc. 6/24/2023 Rachelle Brown Alert 360 8/31/2023 Peyton Brown Avantguard Monitoring Centers 7/7/2023 Jackie Brown Avantguard Monitoring Centers 6/7/2023 Skylor Brown Interface Systems 6/11/2023 LaToya Brown SimpliSafe Inc. 6/7/2023 Michael Burks National Monitoring Center 8/16/2023 [32]

Name Company Graduated Jocelyn Bustos Superior Central Station Inc. 7/20/2023 Curits Butler SimpliSafe Inc. 7/12/2023 Deliz Byrd Alert 360 8/22/2023 Joshua Caissie ADT By Telus (CA) 8/31/2023 Nikolas Calhoun Fleenor Security System 8/29/2023 Anthony Camcho National Monitoring Center 6/28/2023 Tanjie Campbell First Alarm 6/8/2023 Megan Canady Central Security Group Nationwide Inc. 8/31/2023 Kristyan CarlockNational Monitoring Center 6/28/2023 Stephanie Carter National Monitoring Center 6/28/2023 Gloria Castrejon Peak Alarm Company 7/11/2023 Jean Castro Chico Genesis Security Services, Inc 7/27/2023 Khira Chandler DMC Security Services, Inc. 8/9/2023 Tyler Chaput Centralarm 8/4/2023 Bianca Chatelier 01 8/18/2023 Natalie Chavez Alarmco 6/22/2023 Elyssa Chavez Avantguard Monitoring Centers 6/13/2023 Daniel Chavez First Alarm 8/5/2023 Victoria Christopher Amherst Alarm, Inc. 6/22/2023 Terrence ChristopherThe Aerospace Corporation 6/9/2023 Thomas Claridge Securitas Technology 7/20/2023 Carolyn Clines National Monitoring Center 8/16/2023 Cailey Cook Damar Security Services/ Security Response Center (CA) 8/9/2023 Thara Cooper Avantguard Monitoring Centers 6/19/2023 Mary Corbett Interface Security Systems 7/18/2023 Tom Corley Alert 360 8/20/2023 AlbertaCotton-SaverlyLife Safety Monitoring, LLC 6/30/2023 Andrew Covington AlarmWatch 7/25/2023 Wylan Crisolo Life Alert Emergency Response 6/7/2023 Susan Crites Securitas Technology 7/21/2023 Christina Crowe ESC Central 7/13/2023 Micah Crowther Avantguard Monitoring Centers 7/19/2023 Ramiro Cruz Allied Universal Technology Services 8/10/2023 Leopoldo Cruz Superior Central Station Inc. 7/13/2023 Shelby Curtis National Monitoring Center 6/28/2023 Christy Dabb Avantguard Monitoring Centers 8/29/2023 Ebony Daniel ADT 8/16/2023 Ricardo Davila Dispatch Center, LTD 8/4/2023 Chelsea Davis Allied Universal Technology Services 7/25/2023 Teresa Davis Allied Universal Technology Services 7/8/2023 Erick De Jesus Cotto Genesis Security Services, Inc 7/27/2023 Erika De La PenaValley Security & Alarm 8/30/2023 Julien Deboskie Allied Universal Technology Services 7/31/2023 Clarisa Del Bosque Kings III of America 7/24/2023 Lupe Delapaz Avantguard Monitoring Centers 6/8/2023 NathanThomasDelongAlert 360 8/24/2023 Sabrina Demelo DamarSecurityServices/SecurityResponseCenter(CA) 8/10/2023 Fall 2023 | TMA Dispatch

Name Company Graduated Meagan DePaul COPS Monitoring - New Jersey 8/30/2023 Sam DeRoma Doyle Security 7/30/2023 Sidy Diallo Paladin Technologies (CA) 7/26/2023 Kevin Dinh Guardian Protection Services 6/27/2023 Sierra Ditizio COPS Monitoring - New Jersey 8/25/2023 Tyson Dixon Kings III of America 8/24/2023 Rayonna Dixon SMART Security Pros, LLC dba Mobile Video Guard 6/21/2023 Tammie Dobbins Siemens Industry, Inc. 8/2/2023 Klara Domena Vector WEST 6/14/2023 Paul Dorsey SMART Security Pros, LLC dba Mobile Video Guard 6/27/2023 Olivia Doss Kings III of America 6/23/2023 Macailah Dotson Vivint, Inc. 6/27/2023 Karan Driscoll Alarmco 8/12/2023 Leona Duerksen ADT 6/1/2023 Cassie Earl COPS Monitoring - New Jersey 8/15/2023 Neil Elliott Interface Security Systems 8/15/2023 Christie Emilzo DGA Security 6/22/2023 Karina Enriquez Interface Systems 8/25/2023 Ashley Erickson Vivint, Inc. 6/13/2023 Melissa Ervay Doyle Security 7/31/2023 Daniela Espinoza Allied Universal Tech. Services 8/14/2023 Brian Faggett Allied Universal Tech. Services 7/21/2023 Sheryl Fason Securitas Technology 6/9/2023 Monica Fears Securitas Technology 7/20/2023 Cory Fendley Avantguard Monitoring Centers 8/1/2023 Tamara Flemister Allied Universal Tech. Services 7/23/2023 Ashley Flowers ESC Central 7/19/2023 Tamia Flowers Vivint, Inc. 6/7/2023 Shagail Fluker Vivint, Inc. 6/8/2023 Dawn Foulkrod Securitas Technology 6/8/2023 DeJa Freeman Interface Security Systems 8/2/2023 Jasmine Frye SimpliSafe Inc. 6/21/2023 Sarah Fuller Avantguard Monitoring Centers 7/25/2023 Charity Fultz Interface Security Systems 6/8/2023 Simone Gale Kings III of America 7/24/2023 Amaris Galindo Allied Universal Tech. Services 7/20/2023 Henry Gallegos Sentinelle Alarm (CA) 7/6/2023 Eric Gamboa Dispatch Center, LTD 6/20/2023 Jake Garber Avantguard Monitoring Centers 8/17/2023 Ellie Gardens Avantguard Monitoring Centers 6/10/2023 Melissa Garman Paladin Technologies (CA) 6/13/2023 Kiyelle Gentry SimpliSafe Inc. 6/21/2023 Jeremy Gibson Interface Systems 7/7/2023 Liz Goddard Peak Alarm Company 7/21/2023 Michelle Goulette Doyle Security 7/31/2023 Mac Grant SimpliSafe Inc. 8/24/2023 Shayla Gravitte Doyle Security 7/29/2023 Cyreshia Gresham Tech Systems Inc 8/24/2023 Lillian Groover Alert 360 7/7/2023 Lilli Gross Federal Response Center 7/5/2023 Mackenzie Guminski Engineered Protection Systems Inc 6/8/2023 Anish Gupta Commissionaires Ottawa (CA) 8/6/2023 TMA Dispatch | Fall 2023

Name Company Graduated Alexis Guzman Sebastian Corp 8/23/2023 Anne Hacker Avantguard Monitoring Centers 6/5/2023 Carolyn Hagen WH International 6/23/2023 Brigham Haines Avantguard Monitoring Centers 7/17/2023 Quency Haines Avantguard Monitoring Centers 7/7/2023 Ashley Hall Avantguard Monitoring Centers 8/8/2023 Krisy Hall Dynamark Monitoring 8/29/2023 Terrence Hall Securitas Technology 6/9/2023 Deja Hanato-Wells Avantguard Monitoring Centers 6/8/2023 Dennise Hansen Alert 360 8/20/2023 Claire Hansen Avantguard Monitoring Centers 8/3/2023 Kelly Hard ADT By Telus (CA) 8/24/2023 James Harless American Electric Power Security Operations Center 7/14/2023 Ayanna Harris Interface Security Systems 6/7/2023 Nichole Harris SimpliSafe Inc. 6/7/2023 Samantha Harvey Avantguard Monitoring Centers 8/15/2023 Hazel Harvey Fleenor Security System 7/17/2023 Trina Harwell Vivint, Inc. 6/9/2023 Aza Hassan Metrodial Corporation 6/27/2023 Ridwan Hassan Vivint, Inc. 6/8/2023 Mary Helton SimpliSafe Inc. 6/7/2023 Kendra Henderson Brinks Home Security 6/22/2023 Tanya Henderson SimpliSafe Inc. 7/26/2023 Angel Hennings COPS Monitoring - New Jersey 8/23/2023 Michael Herdman American Electric Power Security Operations Center 6/23/2023 Anthony Hernandez Life Alert Emergency Response 6/2/2023 Novia Hill ADT 8/18/2023 Angel Hill ESC Central 8/7/2023 Cindrella Hodges Interface Systems 8/30/2023 Dolorita Holmes SimpliSafe Inc. 6/7/2023 Raevyn Hooks Securitas Technology 7/21/2023 Candace Horton Doyle Security 7/29/2023 Haley Howe Avantguard Monitoring Centers 7/19/2023 Kaley Hudlemeyer Titan Protection and Consulting 8/20/2023 Antiaisha Hughes Engineered Protection Systems Inc 6/10/2023 Faafetai Hunkin Securitas Technology 6/6/2023 Tyler Hurley First Alarm 7/28/2023 Nadeen Hussain Allied Universal Technology Services 7/27/2023 Rocio Ibarra Interface Systems 8/8/2023 Marsha Ifill Statewide Central Station 8/24/2023 La Porsha Irby Alarmco 8/3/2023 Jennifer Isbell Alert 360 8/23/2023 Alleen Jackson Interface Security Systems 6/28/2023 Zach Janson Wegmans Asset Protection 6/9/2023 Ethan Jensen Avantguard Monitoring Centers 8/16/2023 Karson Jessop Avantguard Monitoring Centers 7/31/2023 Lateefa Jeter SimpliSafe Inc. 6/7/2023 Erick Johnson Avantguard Monitoring Centers 8/31/2023 Crystal Johnson Avantguard Monitoring Centers 8/2/2023 Tasha Johnson Costco Wholesale 7/8/2023 Lionel Johnson Interface Security Systems 7/12/2023 Paris Johnson Vector EAST 6/19/2023 [33]

Name Company Graduated Collin Jones Avantguard Monitoring Centers 6/13/2023 Jeanetta Jones Interface Systems 6/7/2023 Destiny Junious Securitas Technology 6/23/2023 Madison Kaduk Telsco Security Systems (CA) 7/4/2023 Chavah Kaneshiro Securitas Technology 6/6/2023 Dajia Kemp Interface Security Systems 6/8/2023 Clayton Kennedy Avantguard Monitoring Centers 7/17/2023 Joyce Ketchum Alert 360 8/19/2023 Aaron Key National Monitoring Center 6/7/2023 Zoey Kish Security Central 8/11/2023 Quinn Knight Securitas Technology 7/20/2023 Brecklyn Koer Avantguard Monitoring Centers 6/7/2023 Ruthann Kosorok Vivint, Inc. 6/3/2023 Sara Krause Securitas Technology 7/20/2023 Rebecca Kue Vivint, Inc. 6/16/2023 Lisa Laboda Vector WEST 6/17/2023 Lauren LaChance Securitas Technology 6/8/2023 Triniti Lacy United Central Control 8/16/2023 Karolane lamarche ADT By Telus (CA) 6/4/2023 Alexis Lambert Avantguard Monitoring Centers 8/1/2023 Charlie Landeen Avantguard Monitoring Centers 6/9/2023 Dallas Landry Vivint, Inc. 6/20/2023 Erin Lane Paladin Technologies (CA) 7/28/2023 Suzanne Lapointe ADT By Telus (CA) 8/24/2023 Jack Larsen Avantguard Monitoring Centers 8/4/2023 Aaron Larson Avantguard Monitoring Centers 8/2/2023 Kevin Law Allied Universal Technology Services 8/1/2023 Harley Law Per Mar Security Services 8/12/2023 Stephanie Lechowicz 01 7/16/2023 Ricardo Ledesma Sebastian corp 7/9/2023 Michael Lee Avantguard Monitoring Centers 6/12/2023 Ju Hee Lee Avantguard Monitoring Centers 6/10/2023 JamesD.Leighton,Jr. Smith Security 8/22/2023 Austin Leister ETC Communications 8/4/2023 Marie Lequeux Acadian 7/14/2023 Branden Lewis Kings III of America 6/23/2023 Brent Ligus Doyle Security 8/14/2023 Nastassia Little Vivint, Inc. 6/11/2023 Camero Logan Doyle Security 8/17/2023 Jack Lohmar Kings III of America 7/21/2023 Russell Long Interface Systems 8/3/2023 Shawn Long Security Instrument Corporation 7/25/2023 Eduardo Lopez United Central Control 8/15/2023 DeAngela Love Allied Universal Technology Services 7/28/2023 Nicholas LuckingVector WEST 7/18/2023 Michael Luczak Vivint, Inc. 6/1/2023 Erin Lushbaugh Securitas Technology 6/8/2023 Jasmine Mackey Interface Systems 6/20/2023 Patrick Mackie Guardian Protection Services 6/13/2023 Derek MacLeod American Alarm & Communications, Inc. 7/8/2023 Tanjah Madyun Allied Universal Technology Services 7/22/2023 Tarnia Mann Vivint, Inc. 6/8/2023 Jason Maretich Avantguard Monitoring Centers 7/11/2023 [34]

Name Company Graduated Melanie Marquez Ortiz Genesis Security Services, Inc 7/25/2023 Maegan Martin Kings III of America 6/7/2023 Ramon Martinez First Alarm 7/11/2023 Danae Martinez Kings III of America 7/24/2023 Day Mason Avantguard Monitoring Centers 8/3/2023 Judy Massart Life Safety Monitoring, LLC 7/20/2023 Peytin Mattes Mahoney Alarms 6/27/2023 Shawnice McCane Securitas Technology 6/8/2023 Mike McClaskey National Monitoring Center 6/7/2023 James Mccoy Arizona Security Control 6/16/2023 Justin McCurry Allied Universal Technology Services 7/28/2023 MackenzieMcDaniels Avantguard Monitoring Centers 7/7/2023 Sarah McFadden Secureway (CA) 6/28/2023 Zachary McGhee Security Engineers Inc. 6/14/2023 Raiden McJimson National Monitoring Center 6/7/2023 Rachel McKnightKings III of America 7/24/2023 Logan McLeod SimpliSafe Inc. 6/7/2023 Kortez McNeil National Monitoring Center 6/7/2023 Joana Medrano Avantguard Monitoring Centers 8/3/2023 Hanna Miler Securitas Technology 7/20/2023 Lennox Miller Mutual Security Services/ a Kastle Systems Company 7/29/2023 Steve Miller Tech Systems Inc 7/11/2023 Nicholas Minda Guardian Protection Services 7/17/2023 Julio A. Mitma Velazquez Security Data Processing Ctr. Inc. 6/11/2023 Ruth Mobia Allied Universal Technology Services 8/4/2023 Sahra Mohamed Vivint, Inc. 6/8/2023 Vekhas MohammedTelsco Security Systems (CA) 7/17/2023 Gladimir Mojica Guzman Genesis Security Services, Inc 7/7/2023 Kimberly MolinaAlert 360 6/26/2023 Jada Montague SimpliSafe Inc. 7/26/2023 Santana Montano Per Mar Security Services 8/8/2023 Taalor MontgomeryAllied Universal Technology Services 7/31/2023 Robin Moody Operational Intelligence Center 6/8/2023 Tatiana Moore Interface Systems 7/15/2023 Taylor Moore Vivint, Inc. 6/8/2023 Dairys Moreta Fernandez Vivint, Inc. 6/16/2023 Sade Morris Securitas Technology 6/8/2023 HadiyahMuhammadVivint, Inc. 6/9/2023 Dennis Murray Mutual Security Services/ a Kastle Systems Company 7/27/2023 Jeremie Nadeau ADT By Telus (CA) 7/11/2023 NakabingaNamoonde Vivint, Inc. 6/8/2023 Rebecca Negron Brinks Home Security 6/3/2023 Steven Nichol City of Toronto (CA) 8/2/2023 Ricki Niedecker Vector WEST 7/18/2023 Brandon Niles Acadian 6/5/2023 Kavedia Nobles United Monitoring Service 8/17/2023 Elizabeth Nunley Alert 360 6/29/2023 Rachel Nunn The CMOOR Group 6/29/2023 Fall 2023 | TMA Dispatch

Name Company Graduated Alyssa Ochoa Brinks Home Security 6/23/2023 Katie Orme Avantguard Monitoring Centers 8/16/2023 Kassandra Ortiz Kings III of America 8/24/2023 Stephanie Padron Vivint, Inc. 6/2/2023 Maria Pamatz Marin iWatch Communications 8/25/2023 Klarissa Paniagua Post Alarm System 7/12/2023 Courtney Parks Interface Systems 8/9/2023 Sarah Parsons Comporium SMA Solutions Inc 7/11/2023 Amber Parsons Security central 6/16/2023 Lukas Paskonis City of Toronto (CA) 7/27/2023 Miranda Penley Security Central 7/17/2023 Demayia Peoples Allied Universal Technology Services 8/3/2023 Denise Peppers Allied Universal Technology Services 7/31/2023 Shea Perez Interface security 7/31/2023 Sage Perry Avantguard Monitoring Centers 8/3/2023 Dakota Petersen Vivint, Inc. 6/9/2023 Scott Petschonek Interface Security Systems 6/28/2023 Ryan Piroutek Costco Wholesale 7/24/2023 Sophie Poast Avantguard Monitoring Centers 7/18/2023 Maggie Posadas National Monitoring Center 6/28/2023 Samantha Powers COPS Monitoring - New Jersey 8/22/2023 Carrie Prather Per Mar Security Services 8/8/2023 Tyana Prince SimpliSafe Inc. 6/7/2023 Sean Raftery American Alarm & Communications, Inc. 8/8/2023 Nellie Ramirez National Monitoring Center 6/28/2023 Tanya Ramsey Per Mar Security Services 8/9/2023 Ariel Reed Interface Systems 6/23/2023 Brenda Reedy Vivint, Inc. 6/1/2023 Zaahirah Richardson DGA Security 6/30/2023 Tanisha Rilea Vivint, Inc. 6/8/2023 Sarah Roberts Avantguard Monitoring Centers 6/8/2023 Sonya Rocha Interface Systems 7/11/2023 Yesenia Rodriguez Superior Central Station Inc. 7/14/2023 JoseRodriguezLopez Genesis Security Services, Inc 8/18/2023 Amelia Rogers Kings III of America 8/24/2023 FlaviaRomanOcasio Genesis Security Services, Inc 7/27/2023 Gabbi Romero Avantguard Monitoring Centers 6/8/2023 Cardell Rouse DGA Security 6/22/2023 Katie Rowe City of Toronto (CA) 8/22/2023 Landen Roylance Avantguard Monitoring Centers 7/3/2023 Sammy Russo Interface Security Systems 6/7/2023 Kanya Sabherwal ADT By Telus (CA) 6/10/2023 Jasmine Saddler Interface Systems 7/9/2023 Trisha Sanchez Mutual Security Services/ a Kastle Systems Company 7/31/2023 Aaron Sanchez The Aerospace Corporation 6/9/2023 Tracy SanMiguel Alert 360 8/17/2023 Gaston Santander Operational Intelligence Center 7/27/2023 Shakael Scott Interface Security Systems 6/7/2023 Taylor Scott Interface Systems 7/8/2023 Nina Shackelford Interface Systems 8/31/2023 Taylor Shank Dynamark Monitoring 6/11/2023 Janice Sherrouse Avantguard monitoring centers 6/12/2023 TMA Dispatch | Fall 2023

Name Company Graduated Jaibir Sidhu Telsco Security Systems (CA) 7/4/2023 Ki’Ana Sillemon Interface Systems 7/23/2023 Davin Simmons Interface Security Systems 8/16/2023 Kristy SkabronskiAlert 360 6/3/2023 Jereni Skipps Vivint, Inc. 6/8/2023 Kaleb Smith Fleenor Security System 6/28/2023 Makayla Smith Interface Systems 7/24/2023 Taniya Smith Kings III of America 6/23/2023 Jackia Smith Securitas Technology 6/8/2023 Shaneece Smith SimpliSafe Inc. 6/7/2023 Jacob Smokrovich Vivint, Inc. 6/8/2023 Andrew Sparks Avantguard Monitoring Centers 7/21/2023 Carmen Stafford Federal Response Center 8/24/2023 Desiray StandifordGuardian Protection Services 6/15/2023 Corrinne Stewart Avantguard Monitoring Centers 8/2/2023 Alyssa Marie StewartSmith Security 8/22/2023 Shannon Stockman Avantguard Monitoring Centers 8/2/2023 Jessica Stout Securitas Electronic Security 6/23/2023 Dallin Stuart Avantguard Monitoring Centers 6/12/2023 Lorrie Suber Vigilante Security Inc 6/2/2023 Sheril Summers Security central 7/17/2023 Joseph Tarango Kings III of America 8/24/2023 Devin Taylor COPS Monitoring - New Jersey 8/29/2023 Tracey Taylor National Monitoring Center 6/28/2023 Katie Thomas ESC Central 8/30/2023 Jazmyne Thomas SimpliSafe Inc. 7/12/2023 London Thompson Fleenor Security System 6/21/2023 Kathryn Tickner Vector WEST 7/18/2023 Dedreyionna TillettNational Monitoring Center 6/28/2023 Crystal Torres Dispatch Center, LTD 8/22/2023 Kianailiz Torres Security Data Processing Center, Inc. 7/18/2023 Marlon Townsend Paladin Technologies (CA) 6/7/2023 Andrew Tran Tech Systems Inc 8/7/2023 Stephanie Trujillo Peak Alarm Company 7/24/2023 Senh Tsan ADT By Telus (CA) 8/22/2023 Kjerstin Tupou Avantguard Monitoring Centers 7/21/2023 Porsha Turner DMC Security Services, Inc. 6/12/2023 Jamiah Turner SimpliSafe Inc. 6/23/2023 Aristobal Uglades Sentinelle Alarm (CA) 7/19/2023 Heather Upton National Monitoring Center 6/28/2023 Samantha Valladares Federal Response Center 8/2/2023 MeaghanVanderploeg Centralarm 7/23/2023 AJ Velasquez Interface Systems 8/23/2023 Jeanine Wade All-Guard Alarm Systems, Inc 8/1/2023 Diana Wagner COPS Monitoring - New Jersey 8/23/2023 Beck Walton Avantguard Monitoring Centers 7/6/2023 SheQuila Warren Securitas Technology 6/8/2023 Dominique Washington Allied Universal Technology Svcs. 8/25/2023 McClinton Washington Allied Universal Technology Svcs. 7/26/2023 Davon Washington Interface Systems 6/14/2023 Jasmyn Watts Centralarm 8/23/2023 Katy Watts Commissionaires Ottawa (CA) 6/20/2023 [35]

Name Company Graduated Camela Webb Kings III of America 8/23/2023 Taylor Webb-RosadoSimpliSafe Inc. 7/11/2023 Blake Weems Interface Security Systems 7/19/2023 Madison Wells Engineered Protection Systems Inc 6/9/2023 Greg Wesloh Interface Security Systems 7/26/2023 Deandre Whalen Interface Security Systems 6/7/2023 Kristie White Interface Security Systems 7/26/2023 John Whitfield Jr Vivint, Inc. 6/8/2023 Kara Whiting Amherst Alarm, Inc. 6/3/2023 Nadia Williams Clearview Securities, Inc. 8/30/2023 Quiana Williams National Monitoring Center 6/7/2023 Janine Williams Siemens Industry, Inc. 7/31/2023 Steven Williams SimpliSafe Inc. 6/7/2023 Nathanael WilsonAvantguard Monitoring Centers 8/30/2023 April Wilson Center for Domestic Preparedness 8/19/2023 Kelly Windsor Doyle Security 8/18/2023 Katalba Winfree Vivint, Inc. 6/7/2023 Siddalee Worthen Avantguard Monitoring Centers 6/5/2023 Karen Wright Alert 360 6/12/2023 Octavia Wright Vivint, Inc. 6/7/2023 Tina Wyche SimpliSafe Inc. 7/12/2023 Pajai Xiong Alert 360 8/18/2023 William Youkna Sentinelle Alarm (CA) 7/4/2023

Name Company David Young Costco Wholesale Samniel ZambranaGenesis Security Services, Inc Maria Zavala United Central Control Michelle Zebe Vivint, Inc.

Graduated 7/25/2023 7/12/2023 8/17/2023 6/7/2023

Guest column continued from page 17

cooperation

PA R T N E R S H I P Collaboration

The strength of this relationship has been clear in the synergy of mutual standards development that critically impacts both disciplines’ workflows.

The reality is that the alarm industry and public safety share a stakeholder community that receives their mutual services.

The partnership of PPVAR with public safety has provided the foundation for collaboration that is unprecedented. The strength of that partnership has already been proven and will continue to evolve as we work together to build an even greater bond of cooperation.

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Fall 2023 | TMA Dispatch

Operator Level 2 Training Graduates Name Company Graduated Leilani Ala Securitas Electronic Security 6/27/2023 MiguelAlamoRivera Genesis Security Services, Inc 7/26/2023 Hannah Ashmead Federal Response Center 8/25/2023 Larry Ayala Nelson Genesis Security Services, Inc 7/29/2023 Ola Azeez Telsco Security Systems (CA) 7/13/2023 Maria Baker Huronia Alarm & Fire Security, Inc. 6/7/2023 Fabrice Barthelemy Sentinelle Alarm (CA) 7/17/2023 Hector Bauzo Rivera Genesis Security Services, Inc 8/25/2023 Jeff Bennett Not provided 6/4/2023 Kiera Bottoms SMART Security Pros, LLC dba Mobile Video Guard 8/21/2023 Kris Brackin Pro-Vigil Inc 7/3/2023 Anais Byrd SMART Security Pros, LLC dba Mobile Video Guard 8/20/2023 Ayannah Campbell Amalgamated Security Services Ltd (TT) 6/26/2023 Jean Castro Chico Genesis Security Services, Inc 7/30/2023 Maxime Charette Commissionaires Ottawa (CA) 8/3/2023 Erick De Jesus Cotto Genesis Security Services, Inc 7/29/2023 Erika De La Pena Valley Security & Alarm 8/31/2023 Steven Drexler Wegmans Asset Protection 7/4/2023 Karan Driscoll Alarmco 8/27/2023 Juan Espinoza Costco Wholesale 6/24/2023 Daniel Extence Commissionaires Ottawa (CA) 7/18/2023 Yvette Ferreira Securitas Electronic Security 6/20/2023 Donald Garvin Kings III of America 7/11/2023 Anish Gupta Commissionaires Ottawa (CA) 8/9/2023 Rasheeka Hart SMART Security Pros, LLC dba Mobile Video Guard 8/19/2023 Jessica Hepburn Alarmco 6/4/2023 Amber Hernandez Bay Alarm 8/3/2023 Louis Hudson SMART Security Pros, LLC dba Mobile Video Guard 8/16/2023 La Porsha Irby Alarmco 8/30/2023 Madison Kaduk Telsco Security Systems (CA) 7/17/2023 Chingyin Lee SMART Security Pros, LLC dba Mobile Video Guard 8/19/2023 Patrick Mackie Guardian Protection Services 6/19/2023 MelanieMarquezOrtiz Genesis Security Services, Inc 7/25/2023 Luis Marti NextEra Energy, Inc. 7/7/2023 Cassondra Mathews United Central Control 6/29/2023 Sarah McFadden Secureway (CA) 7/12/2023 Kyla McNeil Commissionaires Ottawa (CA) 8/20/2023 Diane Mohammed Amalgamated Security Services Ltd (TT) 6/26/2023 Vekhas Mohammed Telsco Security Systems (CA) 7/13/2023 Gladimir Mojica Guzman Genesis Security Services, Inc 7/17/2023 Alexis Monteon Bay Alarm 7/14/2023 TMA Dispatch | Fall 2023

Name Robin Moody Blanca Morales Alexus Mosley

Company Graduated Operational Intelligence Center 6/26/2023 Engineered Protection Systems Inc. 8/12/2023 SMART Security Pros, LLC dba Mobile Video Guard 8/24/2023 Alex Nguyen Sentinelle Alarm (CA) 7/6/2023 Liz Nguyen Sentinelle Alarm (CA) 7/4/2023 Steven Nichol City of Toronto (CA) 8/10/2023 Keisha Parks Per Mar Security Services 7/25/2023 Stephen Peterman Engineered Protection Systems Inc. 7/18/2023 Carrie Prather Per Mar Security Services 8/22/2023 Yeraliz Ramirez Genesis Security Services, Inc 7/25/2023 Maria Rious SMART Security Pros, LLC dba Mobile Video Guard 8/17/2023 JoseRodriguezLopez Genesis Security Services, Inc 8/25/2023 FlaviaRomanOcasio Genesis Security Services, Inc 7/28/2023 Gaston Santander Operational Intelligence Center 7/29/2023 Lydia Santos Genesis Security Services, Inc 7/30/2023 Jaibir Sidhu Telsco Security Systems (CA) 7/5/2023 Shasta Stiles Not provided 8/13/2023 Joe Sutton Guardian protection services 7/31/2023 Lauren Toussaint-Morgan Amalgamated Security Services Ltd (TT) 6/26/2023 Katy Watts Commissionaires Ottawa (CA) 7/30/2023 Deuane Williams Per Mar Security Services 7/13/2023 Cynthia Williams United Central Control 6/29/2023 Samniel Zambrana Genesis Security Services, Inc 7/28/2023 Research continued from page 16

also expanding their solutions to serve SMB, multifamily housing, and commercial markets. Parks Associates forecasts ownership in video doorbells and smart cameras will grow to more than 25% of US internet households for each category by 2027.

This is an excerpt from Parks Associates’ white paper “Face Recognition and the Smart Home: Applications, Demand, and Innovation” in collaboration with Xailient.

This white paper addresses the role of face recognition technology for security and personalization, how AI and face recognition can enhance convenience and peace of mind for consumers, and how advanced tech solutions on the edge can reduce vulnerabilities and allay the privacy and security concerns surrounding these solutions within the connected home. Security and privacy concerns impact brand loyalty and trust, a critical factor for the growth of any product.

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ASAP-TO-PSAP>>

TMA’s ASAP-to-PSAP Reaches 137

ASAP saves time, improves accuracy, and increases efficiency between PSAPs and Monitoring Centers. Learn more on TMA’s website.

137 ASAP Active PSAPs (As of November 7, 2023) Alabama Montgomery Morgan County Talladega County Arkansas Little Rock Arizona Chandler Paradise Valley Phoenix Tempe Tucson California City of Riverside Colorado City & County of Denver El Paso County Jefferson County Florida Boca Raton Bradenton Charlotte County Collier County Manatee County Pasco City Riviera Beach Sarasota County West Palm Beach Volusia County Georgia Alpharetta Atlanta Augusta/Richmond Dekalb County Henry County Indiana City of Lawrence Hendricks County IndyMarion County [38]

Kentucky Kenton County Owensboro-Daviess Maryland Baltimore City Prince George’s County Queen Anne County Minnesota Anoka County City of Bloomington Dakota County Ramsey County Rice and Steele County Missouri Boone County North Carolina Cary, Apex and Morrisville Durham Fayetteville/ Cumberland County Guilford County High Point Iredell County Johnston County Kernersville New Hanover County Raleigh – Wake County Union County Wilson County New York Broome County Cayuga County Gennessee County Lewis County Monroe County Oneida County Onondaga County Ontario County Oswega County Seneca County Suffolk County

Ohio Cincinnati Delaware County Dublin Hamilton County Licking County Westerville Oregon Deschutes County Pennsylvania Bucks County Chester County Crawford County Cumberland County Dauphin County Elk County Monroeville Tennessee Bradley County Brentwood Hamilton County Memphis Murfreesboro Nashville Williamson County Texas Beaumont Bell County Burleson Denton County Fort Worth Galveston County Grand Prairie Harris County Highland Park Irving Houston Missouri City Plano Rockwall Williamson County

Virginia Arlington County Chesapeake Chesterfield County City of Richmond Colonial Heights Fairfax County Hanover County HarrisonburgRockingham Henrico County James City County Leesburg Loudoun County Martinsville-Henry County VA Mecklenburg County New River Valley Newport News Portsmouth Powhatan County Prince William County Roanoke Virginia Beach York County Wisconsin Brown County Dane County Kenosha County Washington City of Seattle Clark County Kitsap County Snohomish County Tacoma Pierce County Thurston County Valley Comm, Kent, WA Washington DC

Fall 2023 | TMA Dispatch

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