ClubsACTion Magazine June/July 2023

CLUBSACT MICRO CONFERENCE: INNOVATION, ISSUES AND IDENTITY

DATE: THURSDAY 24 AUGUST

TIME: 4:30 PM – 6:30 PM

FOLLOWED BY NETWORKING, NIBBLES AND DRINKS

VENUE: AINSLIE FOOTBALL AND SOCIAL CLUB

GUEST SPEAKER:

NEIL GAUGHAN, CHIEF POLICE OFFICER, ACT POLICING

MORE SPEAKERS TO BE ANNOUNCED SOON

RSVP: MAI LARSEN INFO@CLUBSACT.COM.AU BY COB TUESDAY 15 AUGUST

BANKTECH TO PROVIDE TAB DIGITAL CUSTOMERS WITH FREE ATM DEPOSITS AND WITHDRAWALS

- Media Release -

Banktech, Australia’s leading independent ATM deployer, has announced a partnership with Tabcorp that allows TAB customers to deposit and withdraw cash from their account via the ATM Plus network.

Banktech owns and manages more than 2,600 CashConnect ATMs across Australia, primarily in pubs and clubs. These are currently being upgraded to their new “ATM Plus” service which will include both a note acceptor and barcode scanner.

TAB customers will be able to deposit or withdraw from their account by scanning their digital TAB account card, or physical TAB card at an ATM Plus terminal.

ATM Plus will help turn the TAB into a self-service operation and promises a simple service to punters, lower operating costs to the venue.

“We’re excited to add another avenue for our customers to deposit and withdraw into their TAB accounts. Banktech's CashConnect ATM Plus network services will be exclusive to TAB account customers in TAB venues. It is just another service that Tabcorp is providing to its customers while simultaneously supporting our TAB venues.

“This is especially exciting for our next-generation, non-cash betting Digital Retail venues. Banktech’s CashConnect ATMs will allow them to offer a cash deposit and withdrawal option, in a non-traditional TAB that is powered by Venue Mode on the TAB App.” Bernadette McLoughlin, General Manager Oncourse & Wagering Operations – TAB.

The response from TAB venues seeking to offer the new ATM Plus service has been remarkable. According to Henry Kiwarkis, General Manager Sales, Banktech has already signed up more than 1,600 ATMs to deliver the new TAB functionality.

Tabcorp Chief Operating Officer Paul Carew said the partnership was another step in the transformation of the company.

“At TAB, we’re customer obsessed in everything we do and this partnership provides more optionality to suit the needs of our customers,’’ he said.

“We’re in the midst of a digital transformation. We’ve launched new products and we are innovating our retail network. This is another step in that journey and importantly, it provides a safe option for our customers.”

Banktech built ATM Plus to be “the bridge between cash and digital payments” says Kiwarkis and delivering TAB services is another important step in developing fully integrated digital solutions for venues.

Banktech is currently upgrading the CashConnect ATM fleet to deliver the TAB services.

About Banktech Group Pty Ltd

Established in 1991, Banktech became the first independent (non-bank) ATM deployer with the launch of the CashConnect ATM Network. Today, Banktech Australia owns and operates more than 2,600 ATMs across hotels, clubs and casinos across Australia.

About TAB

TAB is Australia's biggest multichannel wagering brand, offering a broad range of betting experiences across digital channels and in retail throughout Victoria, New South Wales, Queensland, South Australia, Tasmania, Northern Territory and the ACT.

Henry Kiwarkis, General Manager Sales - Banktech and Bernadette McLoughlin, General Manager Oncourse & Wagering Operations – TAB

Date issued: 26th May, 2023

Further details: Gina Skinner, Marketing & Industry Relationship Manager , Banktech

Mb: 0438 066 712

CLUBSACT REPORT

ClubsACT Calls for a True National Standard for RSA Qualifications

Arising out of the ashes of the COVID lockdown periods, ClubsACT members were faced with a diminished employment environment creating significant capacity issue for employers seeking skilled, job-ready workers. These issues prompted ClubsACT to embark on a very direct role in working to enhance the employment pool in the ACT through Jobtrainer training programs we embarked on with the Canberra Institute of Technology and SPARK Gininderry.

Unfortunately, through this period, we also identified a significant impediment to the free movement or hospitality workers across Australian jurisdictions and most specifically across the Eastern Seaboard. The failure of the national recognition of competencies to effectively allow the free movement of trained

workers across jurisdictions has highlighted a major failing with the national Responsible Service of Alcohol qualifications.

As it stands today, there is no national consistency in the RSA qualification and in the case of NSW there is an additional bridging unit they require to be done if your RSA is derived from a jurisdiction other than NSW.

ClubsACT is seeking to work with the ACT, NSW and Federal Government to seek a resolution to this issue and we hope that this very simple issue can be resolved reasonably quickly. We are seeking ClubsAustralia’s support for a standardized 5yr RSA qualification that is recognized nationally with no additional units added to it. It is ridiculous that we can create a national Award system and yet allow vocational training qualifications to be an impediment to the free movement of employees across State and Territory border.

ClubsACT and SPARK Ginninderry Jobtrainer Graduation

Sadly after two successful years working jointly with SPARK Ginninderry our ongoing collaboration with them is winding up for the time being. We have recently graduated the last course of successful participants on our joint Jobtrainer training Program and we congratulate all the successful participants for their achievements.

ClubsACT would especially like to thank the Trainers and staff of the CIT and Ginninderry for all their work over the last two years with us. An especially big thanks goes to the Ginninderry organization for working collaboratively with us on this program over the last two years and for the invaluable and dedicated efforts of Emma Sckrabei, Mel Lyons and the team over this period.

ClubsACT will roll out a new program of training in the coming year aimed not only at recruitment level training but also with a strong staff development component. Further details on this will be made available in the coming months.

The industry focus has been on recruitment in the past couple of years as we rebuilt after the COVID lockdowns and going forward we are keen to put an emphasis on staff development and enhancing the skills base across the industry. Recruitment will remain an ongoing priority but as the premium end of the hospitality industry, we are committed to developing and enhancing skills pathways that reward employees and value add the career opportunities within the industry.

Craig Shannon CEO

Clubs Australia Industrial Workplace Relations and Human Resources Conference

The Clubs Australia Workplace Relations and Human Resources Conference returns to deliver a wealth of knowledge on navigating our post-pandemic world.

With the pandemic behind us, clubs across Australia have had to go back to basics and take a better look at their operations and how their people are coping in this new postpandemic era.

With the workforce leaving for better paid industries, and the cost of living increasing, it is timely to reflect on what impact this is having on our industry and how are we dealing with grievances, mental health and the sometimes-forgotten topic of empowering and recognising the great hardworking staff who are loyal to our clubs.

HR and WR professionals have had to adopt new technologies, cross-train employees due to operational needs, and now master a new raft of ‘once in a generation’ Federal Government industrial relations legislative changes.

With Clubs Australia’s WR&HR Conference being back at Sydney’s ICC this year, rest assured it’s going to be an insightful couple of days! Across 14 and 15 August, there is a stellar line-up of thought-provoking and inspirational speakers planned. Learn from the best legal minds in our industry and discover tools to ensure that we don’t forget our people and their journeys within our clubs.

On Monday, 14 August, Clubs Australia will be hosting a networking event, where you can connect with your peers over canapes and drinks.

This year’s Conference theme is A Brighter Future for Our Clubs and the following topics will be addressed.

A Brighter Future

Keynote speaker Dr Louise Mahler will take us through the inVISIBLE and Missing Ingredient of Leadership.

Moving from the Vienna State Opera back to Australia, Louise observed a missing ingredient in corporate leadership and completed an award-winning PhD around the unsung wisdom of the mind-body-voice connection she named Vocal Intelligence. Louise will help you develop an understanding of your physical and vocal options as an integral part of motivating and inspiring others.

With the age of diversity and inclusion upon us, the time has come to rebalance. Louise will help you find the energy to break down barriers through understanding, clever engagement with hard conversations and the giving of self without fear.

Compelling keynote speaker Simon Kuestenmacher will inspire you with his talk Rebuilding a Better Future.

Simon is a rising star globally in the field of data management and insight. He is the co-founder of The Demographics Group based in Melbourne and is a columnist with The Australian newspaper. Simon will be focusing on

current global socio-demographic trends and how these impact Australians, backed by data and evidence to support his propositions.

Legal Challenges and Changes in Our Industry

Fair Work Commissioner Jennifer Hunt, Thomson Geer Partner Jacquie Seeman, Barrister Dan Fuller and SWAAB Partner Michael Byrnes will provide a comprehensive view on the impact of recent industrial relations legislative decisions and changes; the latest developments, analysis and understanding of best practice employment; and industrial relations approaches. Their presentations will provide workplace relations and HR practitioners with pragmatic, practical guidance on a range of issues.

Culture, Conflict and Mental Health

The WR&HR Conference also features practical presentations covering how to deal with workplace conflict, with a focus on mental health and how prevention through connection is key to helping your employees.

During Leadership Expert Brian Dickinson’s interactive and engaging session, Brian will discuss how to apply the positive mindset, attitudes and approach of highly engaged leaders and teams and will provide some practical tips and ideas to support team members to maintain enthusiasm, energy and resilience.

Lynora Brooke, a Conflict Management and Coaching Consultant from the Resolute Institute, will focus on the heart of the conflict and how it is important to explore areas where people view things differently and how to address this before it becomes protracted, unhealthy conflict.

At this presentation, you will be provided with some tips and guidance on how to deal with conflict and you will participate in activities to support your conflict management. This session will provide you with some appreciation of the skills required to get to the root of the conflict.

Gus Worland from GOTCHA4LIFE will kick-start the conversations around mental fitness with an immersive presentation that engages, educates and empowers individuals and workplaces to build mental health fitness.

Register for the WR&HR Conference now to secure your early bird discount at wrhrconference.com. The Conference is proudly brought to you by AustralianSuper.

GET EV CHARGERS FOR YOUR CLUB + INCREASED PROGRAM REBATE!

Clubs that have undertaken a recommended upgrade under the Community Clubs Program are now eligible for the Electric Vehicle Charger Incentive.

The Incentive will support eligible clubs with the purchase and installation EV chargers capable of charging two EV’s simultaneously.

1. Small/medium clubs will receive funding to a maximum of $20,000.

2. Large clubs will receive funding to a maximum of $15,000.

3. This is in addition to the rebate offered through the Community Clubs Program.

In addition to this, to encourage clubs to explore ways they can electrify their gas kitchens, clubs now have access to higher rebates and higher co-contributions from the Program.

For more information on the EV Charger Incentive or the increased rebate, including eligibility criteria and terms and conditions, contact businessenergy@act.gov. au or 02 6207 4818.

These are both limited offers so we’re encouraging clubs to get in quick and take advantage.

Why is he always staring at me?

I hate the way they’re so touchy at work

Please don’t make me work alone with them

I wish they’d stop making those jokes

My nickname at work is so humiliating

I’ve already said no - stop asking me!

I’m not interested!

SEXUAL HARASSMENT IS NEVER ACCEPTABLE .

It doesn’t matter who the person is or how small, hidden or innocent the behaviour may appear, sexual harassment should be reported every time it occurs.

If someone sexually assaults you at work, you should call the Police immediately on 000. You should report all sexual harassment to your manager, human resources team or WHS representative. When these internal processes fail, you can report your concerns to WorkSafe ACT and our psychosocial team will look into it. You can even report it anonymously.

ALL WORKERS ALL WORKPLACES

Psychosocial hazards

Psychosocial hazards are not like physical hazards. They can be much harder to see because they are part of the design or management of work.

What we do see are the outcomes of badly managed psychosocial hazards: bullying, harassment, work-related violence, sexual harassment and assault, work-related stress and psychological injuries.

At WorkSafe ACT, we have a dedicated team of specialist psychosocial inspectors who look at how workplaces prevent and manage psychosocial hazards and risks. From December 2021 to the end of August 2022, the team have completed 600 workplace visits.

Different hazards, same process

In the ACT, the Work Health and Safety Act 2011 directs that a person conducting a business or undertaking (PBCU) must ensure, so far as is reasonably practicable, the health and safety of workers. This means that the duty holder – the employer in most cases – must protect worker’s physical and psychological health when at work and because of work.

For many workplaces, psychosocial hazards can seem confusing and overwhelming. But remember, even though the hazards are different, the risk management process is the same.

WorkSafe ACT recently developed a comprehensive guide for psychosocial hazards, including a side-by-side comparison of how physical and psychological hazards are assessed and managed. The guide is available at worksafe. act.gov.au by searching “managing psychosocial hazards” or scanning the QR code below.

Sexual harassment and sexual assault

Sexual harassment and sexual assault are a major focus for WorkSafe ACT in 2023 – and always. We’re updating our online resources and undertaking a proactive awareness campaign to make sure that every PCBU in the ACT knows and fulfils their responsibilities. That’s what makes workers safe.

FOR MORE INFORMATION

This campaign comes on the back of legislative changes in the ACT that mean from Friday 9 June 2023, workplace sexual assault incidents are notifiable to WorkSafe ACT. Under the Workplace Legislation Amendment Act 2022, PCBUs have a duty to notify WorkSafe ACT of all reports of sexual assault at the workplace, including suspected incidents.

Sexual assault is not the only thing that should be reported. Workplace sexual harassment is never acceptable.

Sexual harassment isn’t always what you might expect. It might be unwelcome touching, suggestive comments or jokes, sexualised nicknames, intruding into personal space or unwelcome personal questions and comments - in person or online.

It doesn’t matter who the person is or how small, hidden or innocent the behaviour may appear, sexual harassment should be reported every time it occurs. You should report all sexual harassment to your manager, human resources team or WHS representative. If you make a report and the workplace’s internal processes fail, you can report your concerns to WorkSafe ACT, and our Psychosocial team will look into it. You can even report it anonymously.

Managing the risks of work-related sexual harassment means taking a proactive approach. This involves providing a safe physical and online work environment, providing safe work systems and procedures and implementing workplace behaviour policies and practices that promote respectful and inclusive workplace culture. It also means addressing unwanted or offensive behaviour early, encouraging workers to report sexual harassment and providing safe, confidential and clear avenues to do so, including anonymous reporting. Safe Work Australia has developed a great guide for helping PCBUs to prevent work-related sexual harassment.

To read the guide, head to safeworkaustralia.gov.au and search “Preventing workplace sexual harassment”.

For resources, guides and examples on anything contained in this article, head to the “Psychosocial Hazards” section of worksafe.act.gov.au by scanning the QR code. You can also find out more by visiting safeworkaustralia.gov.au.

> From 9 June 2023, PCBUs must report workplace sexual assault incidents to WorkSafe ACT .

> If any person experiences or witnesses sexual assault, they should notify ACT Policing on 131 444, or 000 if it is an emergency.

> WorkSafe ACT can be contacted on 13 22 81. Operating hours are 8:30AM to 4:30PM Mon-Fri and 9:00AM to 4:30PM Weekends & Public Holidays. General enquiries can also be sent to worksafe@worksafe.act.gov.au

your manager, human resources team or WHS representative. When these internal processes fail, you can report your concerns to WorkSafe ACT and our psychosocial team will look into it. You can even report it anonymously.

How much money do you need to retire?

While $1 million is often thrown around as the financial retirement ideal, the truth is there’s no one-size-fits-all amount.

At some stage most Australians will ask themselves how much they really need to retire. And while having a 7-figure amount in super may sound great, the reality is most people won’t have anywhere near that amount.

The good news is many people can get by in retirement without $1 million. And while the Government Age Pension acts as a safety net for those needing additional income it’s still important to have a figure in mind for your ideal retirement savings goal. Just remember the exact amount will vary from one person to the next.

How much do you need to retire?

Start by thinking about what a comfortable retirement looks like to you. Will you want to travel?

Is dining out a regular thing? And what about hobbies or interests?

Once you better understand your ideal future lifestyle you can start to work out how much money you may need to retire.

Join AustralianSuper’s free webinar –‘Do you need $1 million to retire?’

Learn more about how much you might need to fund your retirement lifestyle by joining this AustralianSuper hosted 30-minute webinar. There’ll also be an opportunity for questions at the end of the presentation.

Following the Annual Wage Review 2023, the Fair Work Commission has increased:

> the National Minimum Wage to $882.80 per week or $23.23 per hour

> award minimum wages by 5.75%.

The changes apply from the first pay period starting on or after 1 July 2023.

What you can do now

Get more information at Get set for a minimum wage increase.

We’re working to update our pay tools, website information and resources with the new pay rates. These will be ready for you to access from 1 July 2023. We’ll send you another email when the new rates are available.

In the meantime, you can:

> use Find my award if you’re not sure which award applies to you

> bookmark our news article Get set for a minimum wage increase in your browser or My account profile and keep checking back for updates.

Reminder - other upcoming workplace changes

There are other changes to awards and workplace laws that take effect between now and 1 July.

These include:

> 6 June: Secure Jobs, Better Pay: Changes to Australian workplace laws

> 30 June: Changes to Supported Employment Services Award

> 30 June: 15% wage increase for aged care sector

> 1 July: Changes to the paid parental leave scheme.

Stay up to date

We’ll send you another email when the new minimum rates are available in our pay tools.

If you know someone who should get our emails, forward this email to them and encourage them to subscribe to our email updates so they don’t miss out. It only takes a few moments to sign up.

You can also follow us on social media for other announcements and reminders

Diversify

with confidence and certainty

Powerful partnering in hospitality

Today, more clubs are committed to diversifying their services and revenue streams.

Partner with credible expertise to ensure the road of business diversification leads to your community of tomorrow.

When it comes to property development, Paynter Dixon combines more than 100 years of creative problem solving and relentless determination to deliver better design and construction solutions.

Whatever your vision, we will work with you.

Master planning | Design

|

Construction

Concept illustration: New service centre for Workersw Lifestyle Group in Western Sydney

Core Facilites is delighted to announce the commencement of our Registered Training Organisation (RTO) based at our purpose-built training facility in Tuggeranong – Core Training. The application and registration has been a complex and exhaustive process over the past two years and we are now eager to offer individuals, clients and close associates such as ClubsACT an initial range of Safety and Security training.

Core Training are committed to helping you build a highly skilled and capable team, ready to tackle any challenge that comes their way. Our tailored courses, including Cert II & Cert III in Security Operations, First Aid, and Responsible Service of Alcohol (RSA) are designed to meet your club’s unique needs.

Benefit from our expert trainers, who bring extensive industry knowledge to equip your staff with essential skills. Our comprehensive Security training covers risk assessment, conflict resolution, emergency procedures, and more - including Armed Holdup Survival workshops. Flexible options allow onsite or facility-based training, ensuring convenience.

As an accredited RTO, our courses comply with ACT regulations. Invest in your club’s success today. Contact us on 0436 968 143 for a consultation. Elevate your staff’s capabilities and create a safer, more professional environment for your patrons. Core Training is your trusted partner in club excellence.

You might know us as the place that prints stuff. But what you might not know is that we do so much more.

With everything from websites to posters, banners to packaging, we are here to help you solve all types of problems with design, print and signage. Think of us as your team of dreamers, doers, and makers, armed with optimism and ingenuity, ready to turn your problems into opportunities.

So pop into Kwik Kopy Phillip today to find out what’s possible.

KENO’S SECOND CHANCE DRAW STILL A DRAWCARD

Keno’s Second Chance Draw remains a popular drawcard for players, offering more chances to win and boosting customer engagement with the product.

Keno’s Second Chance Draw continues to give customers another chance to win, with five players pocketing a $1,000 cash prize each month.

This ongoing promotion remains a strong draw card for Keno customers, as well as a great way to enhance customer engagement with the product in your club.

In April, there were 75,800 entries into the Second Chance Draw, with more than 7,000 unique entries.

Over the last eight months of the promotion, there were more than 585,000 entries across ACT, NSW, and Queensland retail venues.

During this time, Keno celebrated with the 45 winning customers, who each took home $1,000 in cash prizes.

While almost all Second Chance Draw winners were surprised to receive a call from Keno advising them of their win, the ways in which customers planned to spend their cash prizes were very different. These included using it for holiday spending money and plumbing of their new home.

Your club can enhance its ticket sales by actively telling customers about the promotion and displaying the Point of Sale marketing tools available on Keno Connect.

Visit Keno Connect today to download your digital POS.

July 2023

CELEBRATING LEN AINSWORTH ON HIS 100TH BIRTHDAY

This month marks a momentous occasion as we celebrate the extraordinary life of Len Ainsworth AM who has reached the remarkable milestone of his 100th birthday. A visionary and pioneer, Mr Ainsworth is recognised around the world as a true icon of the gaming industry whose contributions have shaped the gaming landscape as we see it today.

Born in Kempsey, NSW Australia on July 11th 1923, Leonard Hastings Ainsworth possessed an insatiable curiosity and an unyielding determination to carve a path in the world. Originally commencing his working life manufacturing and supplying dental equipment, he envisaged and pursued the development of gaming equipment where his legacy in the gaming industry began.

In 1953, Mr Ainsworth founded Aristocrat Leisure Industries which became one of the world’s largest gaming companies. Following a 1984 diagnosis of prostate cancer, Mr Ainsworth transferred his ownership in Aristocrat to his family to ensure his legacy continued into the future. However, following a clear diagnosis thereafter, he knew he had more to offer the industry he fell in love with, so in 1995, he founded his second gaming company Ainsworth Game Technology. Mr Ainsworth dedicated his career to creating innovative, cutting-edge gaming solutions that would revolutionise the way people engage with slot machines and other gaming products.

On his 100th birthday Mr. Ainsworth would like to express his gratitude for the success he has enjoyed and the support he received from his family, friends, and many colleagues.

“I feel privileged to have reached this milestone and to have seen how the gaming industry has evolved and flourished over the years. I have been fortunate in establishing a worldwide reputation for quality equipment that continues to lead the field and that pleases me to no end. I have worked with many great people along the way, without them none of it would be possible.” said Mr Ainsworth.

Beyond his remarkable professional achievements, Mr Ainsworth's understands the profound responsibility that comes with success and made it a priority to give back. A passionate philanthropist he established the Ainsworth Foundation which generously supports the Australian community most notably in medical research, education, healthcare, and various other social causes, leaving an enduring impact on countless lives. “Personally, I’m most proud that my good fortune enables me to support so many worthwhile causes” he said.

Mr Ainsworth's legacy extends far beyond his business endeavours and philanthropy. He embodied the qualities of a true leader inspiring those around him, fostering a culture of creativity and innovation and empowering individuals to reach their full potential. His mentoring and guidance have shaped the careers of numerous industry professionals who continue to carry his vision forward.

Danny Gladstone, Chairman, Ainsworth Game Technology said, “I started my career in the gaming industry 50 years ago working for Len. It was a privilege to then have the opportunity to work with him again 16 years ago at Ainsworth and build on his legacy. He is a true icon globally and our industry would not be what it is without him. I wish him all the very best on his 100th birthday.”

This month, as we celebrate Mr Ainsworth's 100th birthday, we honour a man whose impact extends far beyond his years, and his vision will continue to inspire and guide us in the years to come. Mr Ainsworth's commitment to excellence, and innovation serves as a blueprint for success in business and life.

“On behalf of the entire Ainsworth Game Technology family and the gaming industry, we extend our warmest wishes to Len on this momentous occasion," said Harald Neumann, CEO Ainsworth Game Technology. "His unwavering dedication, innovative spirit, and outstanding leadership have been instrumental in shaping our company and the industry as a whole. We are grateful for his profound contributions and are inspired to continue his legacy of excellence."

Mr Ainsworth will be celebrating at home with his family. A message board has been created for all those wishing to congratulate him on this milestone - Celebrating Len Ainsworth

Media Contact: Gina Lappas

glappas@agtslots.com

MEMBER CLUB LISTING

AINSLIE GROUP

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