Communication and Consultation Plan
6.
Communication strategy 6.1 Strategy overview: conversation locally; broadcast to wider audience
The Link Alliance communication and consultation approach will be to engage and inform the primary audience of local residents / businesses and affected / interested stakeholders about the Mt Eden Enabling Works. The engagement approach will prioritise face-to-face interaction and access to information to ensure affected parties are aware of the works and associated actual or potential effects. A wider audience (i.e. the general public) will be engaged with through a predominantly online and electronic communication strategy. The key messages for this audience will be advanced communication of changes to road function to enable informed choice and to ensure travel-related information is readily available.
6.2 Communication tools The following engagement and communication tools will be utilised during the works, with a preference for electronic media rather than printed material in keeping with the Link Alliance sustainability goals. Table 6-1: Communication tools
Channel
Tool
Usage/content
Distribution frequency
Publications
Construction look aheads
E-notices or printed notifications that provide advance notification of the proposed work activities and potential impacts. Notifications will address (as appropriate): • Key project milestones. • Upcoming works. • Activities and the expected impact. Distribution: via email to all parties identified in Appendix C and any other parties that have registered an interest in the Project. Also, available on CRL website. Approved responses to frequently asked questions. Distribution: email or CRL website.
Monthly
FAQs and Q&As
Face to face
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As and when required
Flyers
To promote engagement opportunities to business and residential occupiers Distribution: distributed to parties identified in Appendix C.
As and when required
One-on-one discussions
One-on-one meetings with residents, businesses or organisations to inform them of the early works and address specific concerns.
Ongoing as required during the works
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