3 minute read
3. Overarching strategies and methodologies
This section outlines the existing City Rail Link Limited (CRLL) communication and engagement strategies that have informed the preparation of this CCP along with key public participation and guidance, in particular the IAP2 engagement spectrum.
IAP2 is an international association of public participation and engagement practitioners. To ensure that this CCP is effective and all communication and consultation is meaningful the IAP2 core values 2 have been used in the development of this CCP. These are:
Public participation is based on the belief that those who are affected by a decision have a right to be involved in the decision-making process. Public participation includes the promise that the public's contribution will influence the decision. Public participation promotes sustainable decisions by recognizing and communicating the needs and interests of all participants, including decision makers. Public participation seeks out and facilitates the involvement of those potentially affected by or interested in a decision. Public participation seeks input from participants in designing how they participate. Public participation provides participants with the information they need to participate in a meaningful way. Public participation communicates to participants how their input affected the decision.
IAP2’s community engagement spectrum of participation is based on the decisions to be made and the associated level of influence (if any) the community has on project decision making, the level of public engagement will depend on the likely impact on communities.
Community engagement for CRL will range from informing people about the project, to consulting and involving them in meaningful decisions about key aspects of the project design as well as empowering them with the opportunity for innovative initiatives. Table 3-1 below identifies examples of how CRL’s approach aligns with the IAP2 spectrum and how communication and engagement activities will help achieve the objectives for the Project.
Page 15 | Mt Eden Enabling Works 2 https://www.iap2.org.au/About-Us/About-IAP2-Australasia-/Core-Values
Inform Consult
Website updates
Social media
Project newsletters and factsheets Project enquiry email and phone line Construction notifications
Community information pop-up displays
Community and Business Liaison group
Stakeholder workshops, presentations and briefings Involve
Social impact assessments
Uptown Business Association
City Centre Advisory Board City Centre to Waterfront Steering Group Collaborate Empower
Mana Whenua Forum Local Boards
Opportunities for communitydecision making will be identified through the engagement activities with affected parties and stakeholders.
The results of engagement undertaken in relation to the CRL project to date have and will continue to inform the management and mitigation of actual and potential adverse effects from the works and the preparation of the suite of DWP and MP required by the CRL designation and resource consent conditions.
CRLL is committed to delivering a high level of communication and engagement. The implementation of the overarching CRL Communication and Consultation Strategy is recognised as supporting the delivery of CRL and of building positive perceptions of the CRL throughout its development and delivery.
Table 3-2 below provides an overview of CRLL’s communications and engagement objectives for the wider CRL project.
These objectives have been adopted in the development of this CCP.
3.3 Communication and engagement strategic objectives and principles
A Communication and Consultation Strategy was first established for the CRL project in 2012, with a range of objectives and principles. These were adopted in the Pre-Construction Communication & Consultation Plan prepared by Auckland Transport (November 2015) and subsequent CCPs prepared for the CRL construction works undertaken to date.
The engagement objectives and principles set out in the Communication and Consultation Strategy have informed and been adopted in the preparation of this CCP. These principles are:
A proactive approach - approach stakeholders with information rather than sit back and wait for people to come to it with inquiries; key stakeholders and affected parties have a right to express their views and concerns about a project that has the potential to affect them.
Effective communication channels - maintain constructive links with key stakeholders by communicating on a regular basis; continual networking and presence in the business and other relevant communities; and seeking opportunities for dialogue and information-sharing.
Openness about issues - be upfront and transparent about what is proposed and provide as much certainty as possible while acknowledging that project detail is not finalised.
Responsiveness - Responses will use best practice by being timely, full, helpful, frank and detailed; key stakeholders and affected parties have a right to expect that their views and concerns will be considered in project decisions. Responses will demonstrate that CRLL is listening, even if agreement cannot be reached.
