5. Roles and responsibilities

5.1 Overview

The Link Alliance and the CRLL teams will work together during the Mt Eden Enabling Works in the following ways:

During the project, communications with directly affected and affected in proximity parties and stakeholders will be the responsibility of the Link Alliance. CRLL will be responsible for communicating with the wider Auckland population. The Link Alliance will provide regular information and updates to CRLL on project progress. The Project will be closely monitored to endeavour to ensure stakeholder satisfaction.

The Link Alliance Stakeholder and Communications Manager and the Mt Eden Station Project Manager will meet with the CRLL Communications Team and CRLL Project Manager regularly during the Enabling Works.

5.2 Key personnel

The key personal responsible for implementation of this CCP are identified in Table 5- 1. However, all site personnel are responsible for following the requirements of this CCP. Refer to the Enabling Works CEMP for further detail on roles and responsibilities.

Table 5-1: Key Personnel

Role Name

Mt Eden Station Project Manager Thibaut L’Hopital

Mt Eden Station Construction Manager David Harris

Link Alliance Communications and Engagement Manager Rachel Blundell

Contact details for the Mt Eden Station Project Manager and Communications and Stakeholder Manager are provided in Table 5-2.

Table 5-2: Contact details

Title Mt Eden Station Project Manager Link Alliance Communications and Engagement Manager Name Email Contact no. Thibaut L’Hopital thibaut.l'hopital@linkalliance.co.nz 027 564 5756

Rachel Blundell Rachel.Blundell@linkalliance.co.nz 027 306 9156

5.3 Link Alliance and CRLL reporting requirements

A high level of communication will be maintained between the Link Alliance and CRLL during the works. This is particularly important to achieve a proactive response to issues as they arise and seek to avoid escalation of high-risk issues that may negatively affect the reputation of CRLL, the Link Alliance or Auckland Council.

The Link Alliance Communications and Engagement Manager will immediately report to the CRLL GM Corporate Relations & Communications on any high-risk events or issues will:

Be of interest to CRLL or the CRL project sponsors (Auckland Council and Central Government). Have the potential to attract media attention. Present reputational risk to the Link Alliance or CRLL.

5.3.1. Reporting tools

The following reporting tools will be used as part of the communications process between the Link Alliance and CRLL.

Table 5-3: Reporting tools

Tools Responsibility

Urgent notifications Link Alliance Communications & Engagement Manager

Weekly meeting Link Alliance Communications & Engagement Manager

Customer Relationship Management (CRM) database Link Alliance Communications & Engagement Manager Description

Immediately report any issues or concerns to CRLL communications team when they may result in media interest or present reputational risk to the project participants.

Weekly meeting with the CRLL GM Corporate Relations and Communications to report on progress, any issues being proactively addressed by Link Alliance, the forward construction programme and media opportunities.

Central repository for all stakeholder contact details and interactions with Link Alliance.