STAFF WELLBEING
All is well
As everyone gets settled back in after the salon closure, we focus on the importance of staff wellbeing. It’s inevitable that with a happy team you are more likely to have happy clients so we’re looking into how staff can be looked after and any measures which will encourage a pleasant work environment with the help of some of the professionals.
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ast month saw us speak about the wellbeing of your clients as they returned to the salon. Admittedly, something which may have been daunting after being in lockdown for so long. Whilst we noticed that client health and happiness is of optimum importance, a huge contributing factor to this happiness is that of your staff and their wellbeing. Employee wellness, or lack of it, can have a colossal impact on your salon, especially during a time when good health is appreciated more than ever. We are keen to find out what techniques some of the industry’s experts use to ensure that staff wellbeing remains a priority, their opinions on the effects of wellness amongst a team, as well as how this can work in line to encourage greater client retention rates and a wellrespected reputation for your business. NHBF director, Tina BeaumontGoddard, believes that clients will always pick up on negative vibes in a salon. No one wants to see unhappy staff or sit in an awkward atmosphere. A happy, engaged and committed team working in a relaxed and pleasant environment will always be appealing and welcoming to clients: “Your salon should be a warm
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and friendly retreat from the world – ensuring clients don’t want to leave instead of being keen to get away!” Said Tina. Making sure your employees feel valued and engaged is essential. Tina advises holding daily team meetings to encourage their contributions and ideas so they feel genuinely involved in decision-making. “Show that you value their input and also take the opportunity to highlight and praise team members who have gone that extra mile. Encourage your staff to share any concerns or problems they may be experiencing, and always offer one-to-one meetings in case someone needs to speak privately. “In addition to this, holding monthly one-to-one reviews and setting clear goals and targets at annual reviews will benefit both you and your staff members.” In terms of dealing with stressed work colleagues, it can be tricky knowing where to start. Still, Tina sees that your first step should be arranging confidential meetings to allow your employee to discuss any concerns or worries they have. You must be prepared to listen and be
