This September, we shine a spotlight on innovation and wellbeing in care homes – not just through technology, but also through rethinking the everyday experiences that shape both resident care and staff support.
Our Nurse Call & Fall Monitoring feature examines how cutting-edge systems are evolving beyond traditional alerts. With AI, sensor technology, and data analytics now being built into platforms, homes are beginning to benefit from real-time fall detection and even predictive insights that help anticipate risks before incidents occur. The conversation is shifting from response to prevention – with profound implications for safety, staff workload, and peace of mind for families.
We also turn our attention to Accessible Bathing, a crucial yet often overlooked area of care home life. In our Essential 5, we outline five key bathing features that can reduce strain and injury risk for staff while streamlining workflows, boosting morale, and elevating the quality of care. Taking this further, our main feature – ‘Rethinking Bathing as Therapy’ – explores how bathing can transcend routine, becoming a restorative, therapeutic moment that enhances dignity and comfort for residents while enriching the environment of care homes.
Alongside these focuses, you’ll find a wide range of guest columns, expert insights, and our much-loved regulars, including the spotlight on this September’s Care Home of the Month.
As ever, our aim is to bring you not only the latest innovations but also fresh perspectives on how to create safer, happier, and more nurturing care environments. I hope this issue offers inspiration for both the immediate challenges and the long-term vision shaping your homes.
Jade Evans, Chief Editor
Table of Contents
6 Industry Update
Delving into what’s currently happening within the care sector, we share insights into some of the latest news.
8 Care Home of the Month
Situated in the Milton of Leys neighbourhood on the fringe of Inverness, Pittyvaich Care Home stands out as an outstanding new flagship for Parklands and this September features as Care Home of the Month.
11 Nurse Call & Fall Monitoring
With the help of experts, we look into the rise of integrated nurse call and fall monitoring systems.
18 Activity of the Month
This month, we’re exploring the joy of finger painting – a simple yet powerful activity that can spark creativity, boost wellbeing, and bring residents together in a relaxed and playful way.
26 Resident Wellbeing
In a guest article, Bethan Evans, CEO of My Choice Healthcare, discusses how we can best care for older generations, the importance of relationships in care homes, and why we need to rethink our approach to the elderly.
38 Accessible Bathing
In an Essential 5 piece, we share five accessible bathing features that can be introduced to reduce strain and injury risk for care staff and improve workflows, staff morale, and resident care quality.
Industry update
Gold Care Homes Announces Further Growth Acquiring Lynwood Care Centre and Lynwood Village in Ascot
Multi award-winning care provider Gold Care Homes has today announced the successful acquisition of Lynwood Care Centre and Lynwood Village, located in the heart of Ascot, Berkshire. This strategic move marks a significant milestone for the group, expanding its portfolio to forty-five care homes and reinforcing its position as one of the largest care home groups in the UK, now supporting over 2000 residents.
The newly acquired site includes a 102-bed care home, previously operated by the BEN charity (Motor & Allied Trades Benevolent Fund) and 155 retirement properties within Lynwood Village, a vibrant independent living community for over 65’s.
This acquisition represents
Gold Care Homes’ first venture into retirement village living, complementing its extensive experience in residential, nursing, and dementia care.
Sukhi Gidar, CEO and joint founder of Gold Care Homes, commented: “We are excited by the challenge and opportunity that Lynwood Village presents. While we
are deeply experienced in operating care homes, this new venture also allows us to broaden our offering and continue to innovate in the way we support older adults. We are committed to building on the excellent reputation established by BEN and ensuring that both the care centre and village continue to thrive under our stewardship.”
Southampton Team Celebrate Shortlist in Prestigious Awards
Acommitted team for Hamberley Care Homes is celebrating after being shortlisted as a finalist in the Knight Frank Care Home Awards.
The team at the prestigious group’s Templeton Place Care Home in Nursling, Southampton has been shortlisted as a finalist for the Care Home Design Award in the 2026 awards.
The awards recognise excellence in care home design, innovation and hospitality, celebrating the best facilities across the UK.
Home Manager at Templeton Place Care Home Kay Mitchell said: “We love our home here at Templeton Place and it’s so perfectly designed for the residents who can enjoy being in a comfortable yet vibrant environment.
“We’re delighted to be shortlisted. It’s a credit to Hamberley Care Homes but also it is lovely for our team and residents to be part of the success.”
The Care Home Design Award specifically recognises innovative designs that prioritise sustainability, resident wellbeing and the environment.
The prestigious awards received more than 200 submissions from more than 60 operators. Each submission has been reviewed to identify facilities that exemplify luxury, innovation and outstanding care.
Submissions for the 2026 Luxury Care Home Guide and Awards are now closed, and the winner will be announced at a spectacular awards ceremony at the Global Healthcare Property Lunch on Thursday, 2 October 2025.
Here at Hallmark Luxury Care Homes, we have big plans to grow. Should you have care homes to sell or lease, we’d like to know about them. We provide award-winning care that customers value, exceed our regulatory requirements and take pride in our ability to keep our homes full.
Care Home of the Month Pittyvaich Care Home
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Nestled in the vibrant Milton of Leys neighbourhood on the fringe of Inverness, Pittyvaich Care Home stands out as an outstanding new flagship for Parklands, blending high-quality design with heartfelt, person-centred care. Here’s why it truly deserves the spotlight this September.
Parklands was established in 1993. What started as a single facility in Buckie has now grown into a network of 13 care homes across the Highlands, Moray and Aberdeenshire. Today, Parklands employs over 900 staff and provides high-quality care for around 500 older people in largely small, rural communities. Parklands is one of the largest independent care providers in the north of Scotland and has been recognised for its commitment to care quality and staff development through multiple awards.
Opened in 2025, Pittyvaich is Parklands’ largest purpose-
built care facility, offering 58 spacious en-suite bedrooms tailored for comfort, privacy, and personalisation. Several rooms enjoy sweeping views across the Moray Firth, while the secure gardens provides a peaceful spot to sit and enjoy the coastal scenery.
Its interiors reflect the natural beauty of the Highlands, with soft sea blues and heather tones
complemented by high-quality textures and bespoke furnishings, creating a calm, uplifting atmosphere.
The interior design of Pittyvaich Care Home is inspired by the Highland coastal landscape, with calming shades of sea blue and heather used throughout.
“My initial inspiration for the colour scheme came from the
landscape surrounding the site,” said Sally Spiers of Crush Interiors. “I brought in the sea blues and heather colours. The murals echo the landscape in the hills of the Black Isle which can be seen from the wonderful views.”
The fabrics and wallpaper have been carefully chosen to feel warm and welcoming, while also helping to create a calm, relaxing space for residents, families and staff. Strong patterns and harsh colours have been avoided to make sure the home feels as comfortable as possible.
With bespoke upholstery, modern furniture and luxurious touches in
every room, Pittyvaich combines style with comfort – a home from home in every sense.
Facilities include a welcoming café, salon, lounges, an activities room, quiet spaces, and landscaped gardens; designed to nurture both connection and calm.
Pittyvaich is phase one of a broader plan to build the Highlands’ first integrated care community— featuring a later-living village and key-worker apartments to support independent living and local housing pressures.
Pittyvaich Care Home has been carefully designed to feel part of the community in Milton of Leys.
From the start, Planform Architects wanted it to be more than just a building that ticks the boxes.
“The Care Inspectorate guidelines give you a framework,” said Stuart Dallas, principal architect on the project. “But good design goes beyond that. It’s about creating a home that feels right for the people who live and work there.”
Every detail has been shaped by the site itself - from the direction of the sun and wind, to the stunning views of the Black Isle. Day and dining rooms are placed on sunlit corners with two full walls of windows, bringing in light and giving residents panoramic views. Internal corridors also benefit from natural light, thanks to glazed walls between key rooms.
The layout has been designed to support residents’ daily routines, making spaces easy and pleasant to move through. Staff routes have also been carefully planned to support infection control and efficiency, with kitchens and service areas kept discreetly out of sight.
Parklands was awarded “Best for Wellbeing” at the 2025 national Care Home Awards - a testament to its commitment to high-quality, compassionate care.
parklandsgroup.com
Nurse Call & Fall Monitoring
Essential 5
With so many options on the market, choosing the right fall monitoring system for your care home can feel overwhelming. Here, we outline five key factors to consider when evaluating fall monitoring systems.
Accuracy and Reliability of Detection
AAt the heart of any fall monitoring system is its ability to accurately detect falls. False alarms can waste staff time, create unnecessary stress, and even cause residents to lose trust in the system. On the other hand, missed detections can have serious consequences for resident wellbeing. Look for solutions with proven accuracy rates, ideally validated through independent trials or NHS-backed studies. Advanced systems now use motion sensors, pressure pads, or AI-driven analytics to distinguish between a genuine fall and normal resident activity. For example, a sensor that can tell the difference between a resident leaning over for an object and an actual fall significantly reduces unnecessary alerts.
Ease of Integration with Care Workflows
Technology should support staff, not complicate their work. A fall monitoring system should integrate smoothly into existing care routines, ensuring that alerts reach staff quickly and in a format that is easy to act upon. Some systems connect directly to nurse call systems or mobile devices, while others integrate with electronic care records, allowing for automatic logging of incidents. This can reduce paperwork and help build a more accurate picture of a resident’s fall history. Ease of setup is another consideration. Wireless and non-intrusive options may suit care homes with limited IT support, while more advanced facilities might opt for systems with central dashboards and customisable reporting.
Resident Dignity and Privacy
Maintaining dignity is central to good care, and this should remain a priority when implementing monitoring technology. Some residents may feel uncomfortable with visible cameras or wearable devices. Non-intrusive systems - such as discreet sensors placed under mattresses or AI-powered solutions that analyse movement without recording identifiable images - can provide effective monitoring while preserving privacy. For homes considering video-based systems, it’s essential to check that the technology complies with GDPR and that residents and families are fully informed about how data will be used and stored.
Flexibility and Scalability
Every care home is different, and resident needs can change over time. A good fall monitoring system should offer flexibility in how it is deployed and scaled. For example, some residents may require continuous monitoring, while others only need overnight support. A system that allows personalised settings - such as adjustable sensitivity levels, specific alert triggers, or integration with wearable devices - ensures that care is tailored to individual needs. Scalability is also key. As your care home grows, or as regulations and resident profiles evolve, the system should adapt without requiring a complete overhaul.
5 4 3 2 1
Cost and Value for Money
Budgets are always under pressure in care settings, but cost should be weighed against long-term value. While the cheapest option may seem appealing, it might lack the reliability, integration, or flexibility needed for effective care. Conversely, investing in the most advanced system may be unnecessary if your home only requires basic monitoring. Consider not just the upfront cost, but also ongoing expenses such as subscriptions, maintenance, or staff training. Look for suppliers that provide clear pricing models and strong after-sales support.
Smart Safety
In a piece from Peter Moss, Chief Revenue Officer of Lilli, we look at the rise of integrated nurse call and fall monitoring systems as we explore how modern nurse call systems are now integrating AI, sensor technology, and data analytics for realtime fall detection and predictive insights.
How do you see smart safety technologies, such as integrated nurse call and fall transformingmonitoring, the way care homes protect and support residents?
Falls in care homes are a leading cause of injury, hospitalisation and emotional strain for residents, families and care providers.
Addressing falls proactively and reducing long lies after one happens is essential for minimising the consequences.
Falls detection technologies like Lilli that use discreet, sensor-based technology in rooms to monitor activity can detect falls in real time and enable care teams to respond quickly. This helps to foster greater independence for residents and ensure the dignity and well-being of those they support.
By having a system like Lilli set up with immediate alerts, rather than relying on night-time checks, care homes can transform the way they deliver care by improving response times and enable proactive interventions to reduce hospital admissions, as well as improving operational efficiency. Through improving safety, care homes can also enhance CQC ratings, boost occupancy and differentiate themselves in a competitive market.
which is free from any wearables or intrusive devices, alerts staff on call instantly if there is a fall in a bedroom, bathroom or communal area, or a change in breathing or heart rate for any of their residents. This helps them to provide safer night-time care.
These insights help reduce unnecessary checks and focus carers’ attention on where it’s needed most, enabling more targeted and personalised care, greater efficiency and improved comfort.
Looking ahead, what role will data-driven insights play in shaping the future of care delivery?
What difference does real-time monitoring make to frontline staff and residents’ families when it comes to peace of mind, workload, and overall quality of
care?
Lilli’s falls detection technology,
For families, this means they have much-needed transparency about how quickly a fall is dealt with and reassurance that if their loved one does fall, they will be immediately seen to. This can help build a relationship built on trust between the care home and family.
Care homes can now use the data from fall detection solutions to adjust care plans for individuals that can help support their independence while minimising risks. With access to more data at an individual and wider organisational level – such as where falls generally take place and the wider context around them – more robust prevention strategies can be put in place. This will mean less and shorter hospital stays, and people living with more independence and dignity. intelligentlilli.com
INSPECTION
CiUK is the only Registered Inspection Body in the UK and will undertake your inspection professionally and comprehensively to all applicable standards. This is much more than just a ‘mock inspection.
REPORT
The CiUK report is confidential and will provide a complete analysis of all compliant and non-compliant aspects of the care home. All evidence is available to the customer and supported by source data to improve the care home.
ACTION PLAN
The action plan contains detailed information to correct all non-compliances that can be used as they are or added to the home’s action plan.
SUPPORT
The CiUK team will provide advice, information, and documents to support the care home in continuous improvement and resolving non-compliance after the inspection.
only Registered and Accredited Inspection Body for Care Homes in the UK.
Culinary Excellence
Care home chef duo ‘excited’ to be up for national catering award.
Two talented chefs at a south coast care home provider have made it to the national finals of a prestigious catering awards competition.
Culinary colleagues Lorna Parsons and Jack Wood, who both work for Colten Care, have progressed from the regional cookoff stage to vie for the UK-wide title of Care Chef of the Year 2025.
Organised by the National Association of Care Catering (NACC), the finals take place in Nottingham in October.
The pair were in a field of ten chefs from the care sector in the south east heat, securing both of the region’s two finalists’ places.
In the heat, they had to prepare three portions of a main course and pudding in 90 minutes from scratch and will now be among 12 competitors at the finals, when they will be invited to revisit the same dishes.
Lorna’s entry is completely plantbased. Her main dish is Cajun tofu with pickled red cabbage, avocado and coriander dressing, with celeriac and roast pepper terrine. Pudding is a passion fruit and basil Italian meringue tart.
Jack’s main dish is chicken supreme stuffed with ‘Colten sausage’ served with foyot sauce and fondant potatoes. His pudding is a sherry and strawberry meringue roulade.
Both have spoken of their joy and excitement at being up for the national title.
Lorna, who has just been promoted to Development Chef at Colten Care, said: “I had the best day at the regional heat but didn’t think I would get through to the final. It was pretty hardcore and you had to sit down with the
judges and nutritionists to discuss every aspect of your entry. I want to thank Colten Care and in particular our directors Rick Otten and John Colwell, the Chief Operating Officer Elaine Farrer, and our line manager Richard Pearshouse for pushing the pair of us to go for this. I’ve also had a lot of advice about nutrition from my sister Annabell Bryer, who is a fellow Colten Care chef and has just completed a nutrition degree at Bournemouth University.”
Lorna has worked for Colten Care since her teens, joining in 1998 as a part-time dishwasher and waitress.
In 2002 she became the company’s first apprentice chef, training at The Bournemouth & Poole College.
After qualifying, she became second chef at Belmore Lodge in Lymington and went on to lead the kitchen team at Amberwood House in Ferndown and later Bourne View in Poole.
In 2022, she achieved national recognition by being crowned Chef of the Year at the National Care Awards, a separate set of awards to the NACC’s competition.
In her new role as Development Chef, Lorna has senior responsibilities across Colten Care’s 21 homes including input to chef training, budgeting, stock management, compliance on food safety standards and tailoring menus in line with residents’ needs and preferences and for special events.
Jack joined Colten Care in 2022 with a background in fine dining having worked in restaurants with AA Rosettes and Michelin recommendations. He also did his initial catering training at The Bournemouth & Poole College.
After a spell at Brook View care home in West Moors, he is now Chef at Colten Care’s Newstone House in Sturminster Newton.
Jack said: “Colten Care has never competed at the NACC awards before. I’ve found it great fun and appreciate the opportunity to show what we can do as a sector. It was nice meeting and networking with chefs from different care companies in the south east heat and seeing their different approaches. Both
Lorna and I were well received and we’re both very excited to be going forward to the finals.”
Richard, Colten Care’s Head of Hospitality, an award-winning chef himself and line manager for both Lorna and Jack, said: “Having two of our chefs in the national final is a huge feather in the cap for Colten Care. It’s a massive achievement.
Both Lorna and Jack are absolute true professionals who go above and beyond for residents. They always have residents at the forefront of what they do. We are so proud of them.”
Established more than 30 years ago, NACC works to raise the standards of catering across the UK’s care sector.
A central aim is to champion the positive impact nutrition, hydration and mealtimes have on the physical and emotional health and wellbeing of elderly people in care settings.
Richard added: “We share the same ethos as NACC in recognising that care home catering demands specialist skills and knowledge. As residents grow older, their dietary and dining needs change and become more complex. Chefs must address issues such as food intolerances, reduced appetites, dysphagia and dementia while continuing to enable positive and enjoyable mealtimes.”
The NACC finals take place at the organisation’s National Training & Development Forum, being held at the East Midlands Conference Centre, Nottingham, on Thursday 2 October 2025.
A Colourful Boost
This month, we are shining a spotlight on a delightfully simple yet powerful activity: finger painting. At first glance, it might conjure childhood memories – but allow us to rediscover it as a therapeutic, joyful, and inclusive activity perfectly suited to care home environments.
Finger painting is an art technique and creative activity where paints are applied directly with the fingers, rather than using brushes or tools.
Engaging older adults in painting, especially using the hands directly, has been shown to boost cognitive function, spark memory recall, and even lower the risk of mild cognitive impairment. This is particularly meaningful for residents experiencing dementia, as creative
areas of the brain often remain active and responsive.
Finger painting involves gentle hand movements that strengthen fine motor skills and coordination, while providing rich tactile and sensory input. The act of direct contact with paint can help individuals feel more grounded and present.
We recognise that art is a channel for nonverbal communicationfinger painting allows participants to convey feelings without needing
words, especially helpful for those with speech or cognitive challenges. The creative process brings joy, reduces stress, and elevates mood, contributing to a greater sense of accomplishment and self-esteem.
When done in groups, finger painting fosters connection, conversation, and playfulness among residents. It can also help overcome isolation and builds community through shared creative experiences.
If you’re unsure with how to get started with introducing finger painting into your care home, follow these practical tips for implementation:
Choose Safe, Accessible Materials
Use non-toxic, water-based finger paints, large sheets of paper, and cover tables with easywipe protective layers. Consider gloves or tools for residents who may find direct tactile contact uncomfortable.
Set the Scene
Warm up with gentle stretches or familiar music to engage senses. Relate art to memories - perhaps by asking, “What colours does this remind you of?” to jump-start conversation.
Personalise & Adapt
Offer choices - brights vs pastels
or abstract vs themed painting - to align with individuals’ preferences and abilities. You might even adapt by offering sponges or brushes for those less comfortable using fingers.
Facilitate, Don’t Lead
Encourage residents to explore movement and creativity freelyavoid pressure to “paint something perfect.” Let them feel unjudged and expressive.
Share & Reflect
Display completed works in communal areas to affirm each person’s contribution. Host short “gallery moments” over refreshments to share stories behind the creations.
There are an array of beneficial outcomes that come with introducing finger painting, including, enhanced mood and emotional release, as painting
helps reduce anxiety and elevate wellbeing. Residents can also improve their fine motor coordination and hand dexterity, which can support everyday tasks. The calming activity can increase cognitive engagement, especially for those facing memory challenges, and, if done in groups, it fosters a huge amount of social interaction, as well as a sense of belonging, laughter, and connection.
Finger painting is an easy-to-setup, low-cost activity that brings colour, creativity, and connection into care home life. It promotes holistic wellbeing - engaging mind, body, and soul. As Care Home Magazine’s Activity of the Month, it represents more than art - it’s an invitation for residents to rediscover joy, express themselves, and come together through play.
Supporting wellbeing
Working in the care industry can be taxing for some people’s mental wellbeing, but what steps can be taken to negate these feelings and look after yourself or your staff? We hear from Lorri Haines, founder of Shoorah, a mental health app providing tailored solutions for individuals and businesses, promoting mental and physical health for a happier, healthier life.
Please
introduce us to Shoorah and what it strives to achieve
Shoorah is a UK-born, clinically guided mental health and wellbeing platform, designed to make support accessible for everyone — from individuals seeking personal growth to businesses wanting to look after their teams. Our mission is simple: to bring world-class All-in-1 360 wellbeing tools, professional support, and practical self-help resources into one easy-to-use app, giving people the chance to build resilience, boost their mental health, and live a more balanced life.
Please discuss your journey into the sector.
Shoorah was born from lived experience. Having grown up with a turbulent start in life, I saw firsthand how mental health challenges can impact individuals, families, and communities. Later, working closely with organisations and charities, I realised that frontline workers — especially in care — often pour so much into helping others that they have little left for themselves. Shoorah was built to change that, providing a safe space for self-care, reflection, and recovery, backed by science and guided by real experts.
How do you envision Shoorah to assist with the care sector?
The care sector is built on compassion, but it’s also one of the most emotionally and physically demanding professions. Shoorah offers tools to help carers manage stress, avoid burnout, and stay
mentally strong. Our app includes meditations, CBT tools, addiction support, sleep aids, journaling, wellbeing challenges, and direct access to professional support through our PEAP (Private Employee Assistance Programme).
We also work directly with employers, councils, and care organisations, helping them provide cost-effective, clinically backed wellbeing support to their teams. For care providers, this means healthier, happier staff who can continue to deliver exceptional care without sacrificing their own wellbeing.
What is your personal vision for care in the future and how will Shoorah assist with this?
I believe the future of care must treat the mental health of carers with the same urgency as the
health of those they support. By integrating wellbeing into the daily rhythm of a carer’s life, we can reduce staff turnover, improve morale, and create more sustainable services. Shoorah is here to make that possible — putting practical, private, and immediate support into the hands of those who need it most.
How can our readers work with Shoorah?
You can access Shoorah with 60% off all plans using the unique code: SOCIALCARE60 via our WebApp https://webapp.shoorah.io
For care company owners and HR leaders, we’d love to show you our B2B platform, which allows you to provide Shoorah’s full wellbeing suite to your teams at an affordable rate, with measurable impact reporting. You can book a free demo with us at www.shoorah.io.
Trusted food procurement partner for the care sector
allmanhall is an owner-managed and award-winning food procurement partner for care homes, care groups and healthcare establishments across the UK. We specialise in supporting in-house catering teams.
9 Food cost savings and risk mitigation
9 Enhanced quality and retained flexibility
9 Admin efficiencies and greater visibility
9 Consolidated billing - fewer invoices
9 Hands-on support and consultancy
9 Allergen, nutrition and compliance training
9 Sustainability assessments and advice
“ From day 1, the care and attention provided by allmanhall has been exceptional. The team truly listen to us, to what our challenges are and are always willing to help in any way they can... ”
allmanhall.co.uk
Raising the Bar
The care sector is under growing pressure to deliver consistently high-quality, personcentred care in the face of workforce challenges, financial constraints, and rising expectations from regulators, residents, and families. Few people understand these pressures better than Carrie Pilgrim, Clinical Assurance Director at Octopus Real Estate. In this interview, she shares her insights on the biggest challenges facing care home operators today, the role of Octopus Real Estate’s in-house Quality Assurance Team, and the practical steps providers can take to embed accountability and transparency at every level of their organisations.
You’ve worked extensively on the frontline and at a strategic level - what are the biggest challenges you see care home operators facing today when it comes to delivering high-quality,consistently person- centred care?
Having worked in both the NHS and social care, I’ve seen a marked difference in the agility of social care to respond to emerging needs. Both work tirelessly to deliver high-quality care, but operators face barriers due to inconsistent collaboration with the wider health system.
How does your in-house Quality Assurance Team, particularly your practising nurses, balance collaborationsupportive with operators and the need for rigorous, assessments?objective
All of the team are registered nurses with the Nursing and Midwifery Council. Collaboration and support are always at the heart of how we work. Our team has hands-on experience in the sector and understands the pressures our operational colleagues face. We are realistic about the day-to-day challenges care homes encounter, including when things go wrong. Our response is never punitive, our
Carrie Pilgrim
approach encourages transparency and focuses on lessons learned. If required, we use our expertise to support and facilitate sustainable change.
We remain objective because we don’t have direct operational responsibility for the homes within the portfolio. As an independent team working alongside the investment team at Octopus, we are free from bias and focused solely on the delivery of highquality care.
Care quality indicators, mock inspections and in-depth audits are core parts of your approach, can you share an example of how these processes have led to improvementsmeaningful in care standards?
By supporting operators to access a fully independent 360-degree review of their homes through mock inspections and audits, we help to validate insights they may already have and identify additional areas for improvement.
Care homes inherently come with manageable risks, but by using our care quality indicators and smart reporting, we can analyse data to identify trends and themes. For smaller operators with limited resource, we offer oversight and share insights on emerging patterns.
Mock inspections are often conducted within the first 6–12 months of a home opening, a period during which staff turnover, resident intake, and new systems
are being tested. During this time, we closely monitor data. Where trends have indicated a need for change, we’ve worked with operators to improve practice and outcomes.
As the sector evolves to meet the needs of an ageing population, what innovations or emerging practices are you most excited to see making a positive impact in care homes?
We’re seeing great strides in innovation being embedded across care homes. There’s significant investment in acoustic monitoring, which is now being retrofitted into existing homes or included as standard in new builds. This technology allows residents to remain undisturbed at night, promoting better rest and overall health. Operators are also increasingly turning to research-led care approaches to shape the way daily care is delivered.
What advice would you give to organisationsotherlooking to embed a culture of andaccountability continuous improvement across their care services? An open and transparent culture
must be embedded from the top down. There needs to be a positive approach to accountability: if something goes wrong, own it, help resolve it, learn from it, and avoid blame. People working in care homes need to feel supported - it is one of the most autonomous roles a nurse can have. Knowing that support is available at all times is key to fostering honesty and trust. Continuous improvement should be driven by every level of the organisation, from board members introducing new innovations to frontline teams delivering care. When colleagues feel empowered to make decisions and take ownership, they’re more likely to strive for the best outcomes.
Education is also key. People don’t come to work to deliver poor care, if they’re equipped with the right knowledge and understanding, better standards will follow.
Finally, it’s essential to consider the sustainability of any new initiatives. Review processes must be in place to understand why a change has been made, how to maintain it, and how to assess its impact over time. Systems that allow for trend analysis, regardless of an organisation’s size, are key to continuous learning and driving standards forward.
octopus-capital.com
Unlocking Growth
Octopus Real Estate, through its Healthcare Fund, is working to address this challenge by partnering with small and medium-sized care providers to deliver new, high-quality homes without the burden of upfront land and development costs. In this interview, Mike Toft, Head of Care Homes at Octopus Real Estate, explains how their forward funding model works, what makes a strong partnership, and how private capital can play a pivotal role in tackling the national care bed shortage.
Can you explain how Octopus investmentCapital’s model enables small and medium-sized care providers to expand their portfoliospropertywithout taking on the significant upfront cost of land purchase and development?
Due to the nature of the UK’s care home stock, with obsolescence a growing issue, our route to the market is mainly through forward funding the development of new care homes. We will align will quality care providers (operators) and developers to identify sites that will suit the provision of a modern purpose-built care homes. Delivering a new care home is capital intensive and we can help support operators expand their portfolios by providing the funding to deliver new care homes. The forward funding structures see Octopus Healthcare Fund (OHF) acquire the land and fund the construction costs over the build period. At the end of the construction period the operator will take occupation of the care home that is fit for the future and provides the foundation for the provision of high-quality care. This minimises the operator’s capital outlay during the build phase, as part of the forward funding structure the operator will enter into a lease on completion of the development works, over the term of the leases we will look to support
Mike Toft
the operator provide the highest quality of care within the home.
What benefits can a care experienceproviderthrough partnering with Octopus investmentCapital’s model and what is your main aim?
Our main aim is to increase the supply of quality care homes in the UK to address the obsolescence issues and meet the growing societal demand. We endeavour to form long term partnerships with our operators, with a view to enabling their growth and assisting them providing quality care. This can be through identifying opportunities and providing funding to support their portfolio growth, our Quality Assurance team engaging to share best practice, or helping make their homes as environmentally and operationally efficient as possible.
With the UK facing a severe shortage of care home beds, how do you see your funding approach helping to alleviate this crisis over the next 5 to 10 years?
OHF is one of the largest landlord funds in the UK but due to the highly fragmented nature of the market we only make up c 1.6% of the overall care home supply. Any year OHF will fund the delivery approximately 8-10% of new beds to the UK market –
however, to address the care home obsolescence and the growing societal demand more needs to be done. There is a large opportunity for private capital to be part of alleviating care beds supply issues whilst having a societal impact, helping create efficiencies in the wider healthcare system.
What criteria do you use to select care providers you partner with, and what makes an operator an ideal candidate for your development and leasing model?
As mentioned, we are looking to form long term partnerships with our operators and support their growth and provision of care. As a result, transparency and the strength of the relationship is key, we want to share our experience with our portfolio operators and help them, where we can, provide the best quality of care. Generally,
but not exclusively we are focus on small to medium sized operators who offer a high quality of care at a regional level. We take time to understand the operator’s growth aspirations and approach to care, ensuring that frameworks are in place to support this growth. We review each opportunity through a financial, quality and ESG lens only progressing if we are happy with each element.
Could
you walk us through a typical project lifecycle - from initial discussions with a care group to the completion and leasing of a facility?purpose-built
This can vary and we are prepared to play the long game and invest time into our partnerships, understand growth objectives, etc. We hope this will lead to partnerships where we fund the construction of multiple homes for operators. Our experienced team will assess each opportunity to assess it meets our strategy requirements but assuming it does, due diligence and funding documentation will take 2-3 months and from there 15-18 months to construct a care home. This is of course subject to planning consent being achieved by the developer which frustratingly can delay the project start date and therefore delivery of the care home.
octopus-capital.com
A Critical Approach
As we deal with a rapidly ageing population and a struggling adult social care sector, elder care is in the spotlight. Care solutions are never one size fits all, and this is certainly true when it comes to caring for the specific needs of older adults. Here, Bethan Evans, CEO of My Choice Healthcare, discusses how we can best care for older generations, the importance of relationships in care homes, and why we need to rethink our approach to the elderly.
How do the care needs of older adults differ from those of younger generations, not just medically, but emotionally and socially?
A person’s physical, emotional and social needs automatically change as they get older, and this looks different for everyone.
Mobility declines as we age, and most older adults will need assistance of some kind, whether that’s with tackling stairs or getting out of bed. Older people are also more likely to be at risk if they pick up illnesses, so it’s important to help minimise the spread of germs with regular hand washing, amongst other things.
Mental capacity similarly begins to decline as we age. Some people may become more forgetful, struggle with communication, or lose clarity in their thinking, so their care needs to be tailored accordingly. This can involve using simple language, breaking down tasks into small chunks, providing reminders throughout the day (such as when to eat) and importantly, offering reassurance at all times.
Delivering sufficient care for older people also involves tending to their social needs. This group may have a smaller network of close family members and friends who are actively involved in their dayto-day lives and therefore, building warm, meaningful relationships is important.
In what ways person-centreddoescare transform the daily lives of elderly residents in care homes? Can you share any real examples where it’s made a tangible difference?
Person centred care is critical. This approach recognises that we are all individuals and have different abilities, preferences, needs, likes and dislikes. This means we can deliver individually tailored solutions that don’t put all residents into the same bracket, while also supporting and being open-minded to their personal aspirations.
As an example, one of our residents listed her ‘dream’ as having a ‘butler-in-the-buff’ visit to help celebrate her 102nd birthday. Whilst this may appear to have been a surprising request to some, we made it happen and, not only did she and her co-residents have the most wonderful time, but the event even made it into the local and national news.
Had we not adopted a person-centred approach we may have denied this resident an opportunity to be happy in that moment and also to make valuable memories in her later years.
Aside from person- centred care, what innovative strategies or approaches can care homes adopt to enhance the overall wellbeing of older residents?
At its core, enhancing the wellbeing of older residents is about having high quality staff who care and who want to support their needs (at all levels) and make a real difference to their lives.
Warmth, compassion and empathy should underpin this approach to care, and every resident deserves to feel they are getting the greatest possible support from people who want the best for their wellbeing.
Often it’s the small things that add up to make a big difference, rather than needing to have innovative and costly strategies in place.
Bethan Evans
Given the mounting pressures of funding cuts, staff shortages and a rapidly ageing population, how can care homes maintain, or even improve, the quality of care they provide?
It’s a difficult time for care homes, and the sector is at real risk of significant deterioration and for some, collapse, without more support from the government.
Until this happens, care homes need to continue to invest in and support their staff to be the very best that they can be. Whether this is through mental health support, improved working conditions, mentoring opportunities, or increased pay; essentially, staff need to be and to feel valued.
Carefully evaluating how the available resources should most effectively be spent is also crucial, as every penny counts in the current climate.
Finally, involving residents in the planning of their care can help maintain, and even improve, quality standards. Listening to individuals with openness and responding with empathy and determination can have a big impact.
What, in
your view,
is the single biggest obstacle to improving quality of life in residential elderly care, and what steps can we take to overcome it?
The limited resources available to us in the care sector remains the biggest obstacle. Fee levels are not increasing in line with mounting cost pressures, and this is placing pressure on our ability to deliver high standards in every aspect of care operations.
Those individuals who rely on the provision of residential care don’t deserve to be adversely affected due to underfunding, and this needs to be rectified urgently. We need to see more investment from the government to tackle this, and it must be made a priority.
From your experience, what small changes or daily practices can have the most profound impact on the happiness and dignity of elderly residents?
The experience elderly residents have in a care home ultimately comes down to the relationships they have. Staff who are kind, caring, pleasant and helpful, who
put residents’ needs above their own, and who communicate with and really listen to them can have a big impact.
Having a caring and ambitious manager at the helm of the team is also important in driving this mission forward and ensuring the happiness and dignity of residents is at the forefront of all operations. It doesn’t need to be complicated but is about ensuring that all needs are met to a high standard and that staff adopt a proactive approach to their work. It’s about leaders continuing to be ambitious for driving forward improvements across their services and to maintain the courage of their convictions to do this.
How important is the physical environment in
influencing
the wellbeing of elderly care home residents?
We all enjoy living within a safe, comfortable and pleasant environment and therefore, the physical environment is very important, especially when supporting older people living with dementia. Layout, colours, and outside spaces can make all the difference to the resident experience.
A clean, bright, and welcoming environment is key, and having access to open, green space can positively impact wellbeing. Highcontrast colours can help dementia patients differentiate between surfaces and reduce the risk of falls, whereas warming colours such as yellows can create a welcoming, cosy atmosphere.
Supporting residents to personalise their own rooms can also benefit their wellbeing. Having familiar or important items around them can remind people of happy memories and create a sense of safety.
What role do relationships [with carers, other residents and family] play in shaping a fulfilling life for someone in residential care?
Some residents don’t have family members or friends who are able to visit often, if at all, so relationships with their carers and fellow residents are vital in reducing loneliness.
We all need social connection, but moving into residential care can be an isolating experience for some. Relocating away from family, friends, and the routine they are used to can be difficult, so it’s
important to create a community feel within our homes.
We want residents to genuinely feel at home, not as if they are ‘in a home’, and this comes down to the culture of the home and the kindness and warmth of their relationships.
How can technology be harnessed in care homes to improve quality of life without losing the human touch that’s so vital to elderly care?
Technology can be a great support in care homes, but should never be used to replace the one-to-one, human care that is so important to older people.
For instance, sensor systems and motion detectors (powered by artificial intelligence [AI]) can be put in care homes to learn typical movement patterns of residents, alerting staff to anything out of the ordinary and helping prevent falls.
Smart watches can also be helpful in helping elderly residents work towards their health goals. Monitoring step count, blood pressure, blood sugar and other metrics can help care home teams pre-empt any health issues which may begin to impact a resident’s quality of life. In some instances,
technology can support some people to take important and calculated risks - which can then support them to maintain/extend their level of independence.
When used to aid, rather than replace the care elderly residents need, technology can be a real asset to a care home.
If you could change one thing about how society approaches ageing and elder care, what would it be and why?
We all need to recognise the continued value our older generation can provide.
The ageing process is often viewed very negatively in our society and is almost seen as something to be feared. To address this, we need to change how we view the older generation. They are not just empty vessels who require extra care – amongst many other positives, they are people with much wisdom, experience and knowledge to share.
Elderly people are not the burden they are often perceived to be and can give so much to the people around them. They deserve people’s respect and admiration, and this should be felt in the care they receive.
mychoicehealthcare.co.uk
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Better bathing
As Care Homes evolve to meet the changing needs of their residents, so too does the equipment that supports daily living. We hear from Steve Smallridge, Operations Director and Dave Hyde, Installation Manager at Medaco as they discuss why it’s time to rethink bathing facilities in care homes.
After decades working with care homes across the UK, we’ve seen one truth play out again and again: bathrooms are more than just functional spaces - they’re where care, comfort, and dignity meet. Yet, too often, equipment upgrades are delayed because of cost concerns or building limitations. In reality, the right upgrade is not an expense; it’s an investment in safety, wellbeing, and the long-term efficiency of your home.
At Medaco, our role has always been to guide care homes through that process, offering vendorneutral advice based solely on need not brand. Every home is different. As care needs increase, your equipment must adapt. We’ve seen residents thrive when high-low baths, integrated hoists, or heightadjustable systems are introduced - because they allow safe, dignified care while protecting staff from injury.
Modern baths aren’t just functional. Many now include dementia-friendly features, spastyle lighting, Bluetooth music, and air spa systems. These are not mere luxuries - they support emotional wellbeing, reduce anxiety, and make bathing a more pleasant experience for everyone involved.
One common barrier we hear is, “We don’t have the space.” But with a little creative thinking, there’s almost always a way. We’ve taken windows out to lift baths in. We’ve adapted awkward spaces and solved access problems others thought impossible. If the right equipment can improve a resident’s life, it’s worth finding the solution.
We also believe maintenance is just as important as installation. Every care home should ensure annual inspections and LOLER checks are carried out. Ask your service provider to train key staff so issues can often be fixed before they require a call-out. That’s part of future-proofing your investment.
The industry is shifting. Assisted baths remain essential, but showers - particularly in en-suite settingsare on the rise. However, for homes wanting to stand out; spa-style bathrooms have become a selling point, appealing to families and offering residents an elevated experience.
The takeaway is simple: don’t wait until breakdowns, repair bills, or infection control concerns force your hand. Evaluate your facilities now. Consider lifetime value, not just purchase price. Plan upgrades in phases if needed. The benefits of improved safety, reduced costs and better resident experience, will far outweigh the initial effort.
At Medaco, we’ve spent over 40 years helping care homes achieve this balance. Let us help you create bathing spaces that meet today’s needs and tomorrow’s expectations - spaces where dignity, comfort, and safety always come first.
www.medaco.co.uk
Keeping the Lights On
Care homes are among the most energy-dependent facilities in the UK. Unlike other institutions that can scale down after hours, care facilities run around the clock, ensuring that residents are safe. Comfortable and cared for at every moment of the day. Solar4Good discuss how care homes can manage rising energy demands.
Electricity isn’t a luxuryit’s the backbone of care home operations. Heating and cooling systems keep rooms at the right temperature, especially vital for elderly residents who are more vulnerable to sudden changes in climate. Medical equipment, from monitoring devices to mobility aids, depends on reliable power. Kitchens prepare dozens of meals daily, while laundry facilities ensure hygiene standards are upheld. Even something as simple as lighting plays a critical role in preventing accidents and maintaining a welcoming atmosphere.
The Strain of Rising Costs
As energy prices climb across the UK, care homes are feeling the weight more than most. Managers already working with constrained budgets now face bills that are difficult to predict and even harder to balance. Unlike other sectors, reducing energy usage simply isn’t an option; residents’ safety and well-being must remain the priority. This growing financial pressure forces many care providers to make uncomfortable choices. Investments
in building improvements or staff training are delayed, while smaller homes may struggle to keep pace altogether. The rising cost of electricity is not just a financial concern; it is a direct challenge to maintaining the quality of care that families and residents depend on.
Turning SustainableTowardsSolutions
In response, many care homes are beginning to explore alternative energy sources that can offer both stability and savings. Renewable options such as commercial solar panels in the UK are emerging as practical solutions. By generating their own electricity, care homes can reduce reliance on unpredictable grid prices while also lowering their environmental impact.
One organisation actively supporting this shift is Solar4Good, which works with care homes across the UK to install efficient solar energy systems. Their approach helps facilities cut energy costs without compromising essential services, while also creating a greener, more sustainable environment for residents. By easing the financial burden of rising utility bills, Solar4Good enables managers to redirect resources where they matter most, towards resident care and well-being.
Key Benefits of Solar Panels for Care Homes
Lower energy bills - Reduced reliance on the grid means significant long-term savings. Stable budgeting – Protection from unpredictable price hikes allows for better financial planning.
Improved sustainability –Lower carbon emissions align with growing environmental responsibilities.
Enhanced reputation – Families value care homes that adopt greener, forward-thinking practices. More resources for residents –Savings can be reinvested into facilities, staff, and healthcare support.
Experience Matters
Sara Catanzaro, design manager at leading workwear manufacturer, alsico, explores the important role that uniform plays in care work, what is available to meet the needs of today’s professionals and why the largest UK healthcare companies trust alsico.
Why uniform plays a key role in care work
For too long, those working in care have had to make do with uniforms that were not fit for purpose. To determine what care home workers need from their working environments, we conducted a survey of 450 staff members during the summer of 2025.
The research, which is set to be released in a report this Autumn, revealed that many care workers agreed that the fit of their uniform directly impacts their ability to carry out their duties.
These findings highlighted that fit and comfort is critical, not only for wellbeing but to empower a care professional to successfully carry out their responsibilities, confirming our beliefs from years of supporting the industry.
Alsico - a trusted healthcare partner
With global manufacturing spanning 21 factories over 11 countries, for over 100 years, we have the scale and ability to deliver custom made solutions to our customers’ exact requirements, no matter the complexity, ensuring consistency and reliability.
Innovation drives everything we do and as part of our longstanding commitment to supporting workers in demanding environments, we developed a new stretch innovation to enhance wearer comfort with lighter, softer and stretcher uniforms - the ALSIFLEX® fabric technology.
Introducing ALSIFLEX
ALSIFLEX® combines polymer
science, fibre and yarn construction and fabric finishing to deliver fabric that has permanent stretch and incredible shape recovery, facilitating incredibly comfortable uniforms that are built for movement.
Lightweight, breathable and moisture-wicking, the garments developed with this technology support wearer comfort across long, physically demanding shifts while providing ergonomic fit and reliable stretch. This gives wearers the flexibility needed for positions such as bending, and squatting.
Drawing on nearly 100 years of experience and insights from the alsico academy, the care uniform range exclusive to alsico offers male and female fits, a choice of necklines, a wide range of colours, and is made from a blend of recycled and biobased fibres.
A comfortable future for healthcare
We are already committed to improving the comfort and safety of professionals across industries, including the rollout of new NHS Healthcare Uniform framework which promises exceptional value, enhanced sustainability, a professional image, and support of an inclusive culture. ALSIFLEX® and the development of uniforms utilising this technology represents another key part of alsico’s mission to enhance comfort and quality.
To learn more about how alsico, visit: www.alsico.com/uk/ experience-matters.
To be the first to read alsico’s care sector industry report, register: www.alsico.com/uk/ unmet-needs-in-the-care-sectorsign-up-form
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Keeping Residents Comfortable
We hear from The Business Energy Advice Service (BEAS) as they discuss their mission to help care home businesses across the West Midlands save energy cut costs, and reduce carbon emissions by offering 50% match-funded grants and free energy assessments.
How can BEAS help your business?
• Free On-Site Energy Assessment Experts BEAS auditors will visit your premises to identify opportunities for energy savings, at no extra cost to you.
• 50% Match-Funded Grants
Access funding to cover half the cost of energy-efficient upgrades, helping you cut gas and electricity bills.
• Save Money & Reduce Emissions
Improve your bottom line while contributing to a greener future.
Don’t just take our word
for it.
Evans’s Cottage Homes in Birmingham provides housing for women aged 60 and over. However, their 1970s-built facilities presented serious challenges: deteriorating pipelines and an outdated singleloop heating system. These issues not only increased energy costs and emissions but also impacted residents’ comfort and independence.
That’s where BEAS stepped in
Following a detailed on-site energy assessment, BEAS and our delivery partner Aston University identified key inefficiencies and confirmed the urgent need for a modern heating system. The evaluation also recommended smart meters, low-energy lighting, and upgraded windows and doors.
Armed with a comprehensive
report from BEAS, the charity’s trustees successfully applied for grant funding to support their netzero goals.
The Results:
• The BEAS energy upgrades led to an estimated annual saving of £32,100.
• Boosted energy efficiency, delivering an estimated annual saving of 100,317 kWh.
• Reduced carbon footprint, with an estimated annual reduction of 22.57 tonnes of CO2e emissions.
• Modern heating controls (thermostats and radiator valves) provide consistent, responsive warmth throughout the homes
Thanks to BEAS and Aston University, residents now enjoy greater comfort and a more sustainable living environment.
“The energy assessment from BEAS was invaluable. It confirmed our priorities, gave us
the confidence to move forward, and highlighted improvements we hadn’t even considered. The new heating system has made an immediate difference for our residents, and we are proud to have taken such an important step toward sustainability.” - Tanya Jones, Operations Manager, Evans’s Cottage Homes.
Ready to apply? Get Started with BEAS in 4 Easy Steps
1. Register Online – Sign up at businessgrowthwestmidlands.org. uk/BEAS.
2. Energy Assessment – We will arrange a free energy assessment at your business site.
3. Report – Receive tailored recommendations to improve energy efficiency.
4. Installation – Choose which upgrades to implement, and our delivery partners will handle the rest.
Essential 5
Caring for residents is rewarding but physically demanding, especially bathing support, which often involves lifting and bending. These repetitive tasks can lead to injuries, burnout, and low morale. Accessible bathing features protect staff while improving resident dignity, safety, and quality of care, so here we share five practical solutions.
Height-Adjustable Baths
One of the most common causes of strain during resident bathing is the need to bend or lift awkwardly. Height-adjustable baths, operated by simple controls, allow care staff to raise or lower the bath to a comfortable working level. For staff this can massively reduce back strain, lowers injury risk, and eliminates the need for manual lifting. Staff can then focus on resident comfort rather than their own physical limitations. Equally as beneficial for residents as the bathing process feels safer and smoother, as staff are less rushed or fatigued. Height-adjustable baths also streamline workflows, as staff spend less time manoeuvring equipment and more time providing attentive care.
Powered Bath Lifts and Transfer Systems
Transferring residents into and out of the bath is one of the riskiest moments in personal care. Powered bath lifts or transfer chairs, which glide residents safely into the tub, remove the need for heavy manual handling. Some systems are even compatible with hoists, offering versatility for varying levels of mobility. By improving safety during transfers, staff morale increases and teamwork becomes more efficient, particularly in homes with limited staffing.
Non-Slip Flooring and Safety Grab Rails
As you’ll know, these are a no-brainer. While not as technologically advanced as other solutions, these simple features have a huge impact. Non-slip flooring dramatically reduces fall risks, while strategically placed grab rails give residents extra support when moving around the bathing area. Through implementing these, there is less of a need for carers to physically support residents at every step, freeing them to supervise and assist more effectively, which will also lead to increased confidence in the residents’ ability to maintain some independence.
Walk-In and Side-Access Baths
Traditional baths with high sides can be intimidating or impossible for many residents to use. Walk-in or side-access baths, fitted with watertight doors, make entry and exit simple and secure. For members of the care home team, this will mean less lifting and fewer complicated manoeuvres, meaning bathing becomes quicker and safer, improving workflow efficiency. For residents this will also enable bathing to feel less like a clinical procedure and more like a comfortable, familiar experience. By making bathing a more pleasant experience, these baths also encourage better hygiene routines and reduce resistance to personal care.
5 4 3 2 1
Integrated Shower-Bath Systems
Some residents may prefer showers to baths, while others may require both options depending on their health and mobility. Integrated shower-bath systems allow carers to choose the most suitable method without switching rooms or equipment. These systems can be especially beneficial in homes where residents’ needs change frequently, allowing seamless adaptation without additional strain on staff.
Quality Enhancements
This feature explores how innovative design, specialist equipment, and compassionate care are transforming bathing in care homes from a routine necessity into a therapeutic, personalised ritual that enhances wellbeing and quality of life.
Bathing is a deeply personal and restorative part of daily life, yet for many older adults or those with mobility challenges, it can also present risks and barriers. In care homes, creating safe, comfortable, and dignified bathing experiences is essential to residents’ wellbeing. Accessible bathing solutions, from adapted bathrooms and assistive equipment to thoughtful staff support, play a crucial role in promoting independence, reducing accidents, and enhancing quality of life. This feature explores how care homes can rethink bathing facilities to meet diverse needs while ensuring comfort, safety, and dignity for all residents.
Steve Smallridge, Operations Director at Medaco, recognises that accessible bathing equipment and room design can be optimised by integrating features that promote
both functionality and relaxation. “This includes specialised baths that incorporate therapeutic elements such as light therapy, hydrotherapy, audio therapy, and aromatherapy. These features enhance safety while creating a soothing atmosphere that supports residents’ dignity and wellbeing.”
We asked Steve what bathing features do you see as being most effective in turning routine bathing into a therapeutic experience for older adults, to which he revealed that the most beneficial features really depend on the resident and what they personally enjoy. He said, “But, we are seeing great results from hydrotherapy and light therapy. Hydrotherapy uses gentle water jets to relax muscles and relieve tension, while light therapy can help improve mood and support better sleep patterns. Audio therapy, like playing music,
and aromatherapy with calming scents such as lavender can also enhance relaxation and create a more enjoyable bathing experience, but it’s always about tailoring the approach to each individual.”
Beyond the equipment itself, care staff should be trained to recognise signs of discomfort or distress, communicate effectively with residents, and adapt bathing routines to individual preferences and needs. Steve added, “Providing caregivers with adequate time and resources ensures that bathing remains a positive, restorative experience.”
There are a plethora of emerging technologies and design trends, which are shaping the future of therapeutic accessible bathing in care environments. Steve notices how current trends in accessible bathing focus on making the experience safer, more hygienic,
and more enjoyable for residents, particularly those with dementia or limited mobility. Many specialised baths now include features like touch-free controls, which help maintain hygiene while making it easier for staff to operate the equipment. Steve said, “Design improvements are increasingly tailored to enhance comfort, relaxation, and dignity - such as gentle lighting, supportive seating, and smoother transfer systems. Overall, these innovations aim to transform bathing from a routine task into a therapeutic, restorative experience that benefits both residents and caregivers.”
At Loveday, bathing is considered a therapeutic ritual rather than a mere necessity. Each experience is carefully designed to be calming, restorative and enjoyable, with Members given autonomy over timing, products and privacy. The use of soothing music, gentle lighting and chosen scents creates a sensory atmosphere that enhances relaxation and comfort. Loveday also takes care to respect cultural values and personal histories, framing bathing as a positive and nurturing moment of self-care that supports overall wellbeing.
Every suite at Loveday features a wet room en-suite, thoughtfully equipped with mobility aids, seating and the space required for hoists where necessary. Cheryl Baird, Director of Care Operations at Loveday, said, “For those who prefer bathing, each Loveday residence includes Parker baths to ensure comfort and accessibility. Non-slip flooring, discreet safety alarms, uncluttered layouts and precise temperature controls ensure the highest standards of safety. Tranquil, calming colour schemes replace strong patterns that may confuse or distress individuals with cognitive impairments, ensuring the space feels both personal and soothing.”
Bathing at Loveday is always personalised. Individual preferences regarding water temperature, lighting, fragrance, music, mobility requirements and cultural
considerations are carefully documented in electronic care plans. Cheryl explained, “These records ensure that all team members understand how to tailor the experience for each individual. If a Member is unable to communicate their preferences directly, Loveday consults with loved ones to ensure the experience remains reassuring, respectful and meaningful.”
Staff training plays a key role in ensuring that bathing is a positive, respectful, and even restorative experience for residents. The Loveday team are trained extensively in moving and positioning techniques, pain management and the use of AI technology that helps detect discomfort in Members who may not be able to verbalise it. Training also covers communication, respect, dignity and specialist memory care. “This ensures staff can recognise when certain approaches, such as showering, may cause sensory overstimulation or embarrassment, allowing them to adapt sensitively and maintain a calm, positive experience,” Cheryl added.
We asked Cheryl whether there any innovations or best practices she sees shaping the future of accessible bathing in
care homes, to which she said, “Loveday is already embracing many of the innovations shaping the future of accessible bathing. Parker baths provide both accessibility and comfort, while environments are designed to feel more like a spa than a clinical space. Residences incorporate activated and circadian lighting systems, along with integrated music, to create a therapeutic and sensory-rich atmosphere. By combining advanced technology with personalised care, Loveday is setting new benchmarks for what bathing in later life can and should represent.”
Bathing, when approached with thoughtful design, the right equipment, and compassionate care, becomes far more than a daily routine, it transforms into a meaningful ritual that supports dignity, comfort, and wellbeing. As innovations in therapeutic bathing continue to evolve, the most powerful impact lies in personalisation: creating environments that respect individual preferences while ensuring safety and accessibility. By blending technology, staff training, and a deep respect for residents’ needs, care homes can redefine bathing as a restorative experience that enhances quality of life for all.
We’d love to hear from you on how your business is progressing in 2025. Specifically, any new ideas you’ve implemented, any ways you are making additional revenue, your sustainability initiatives and your plans for the rest of the year – we know that a lot of you are doing inspiring things every day in your businesses and we want to give you the opportunity to shout about it.
Please reach out to jamesd@cimltd.co.uk for the opportunity to be featured in Care Home Magazine. www.carehomemagazine.co.uk
