BRIST L COUNTY BUSINESS NEWS The Official Publication of the Bristol County Chamber of Commerce, Inc.
Corner Office: Please Shop Locally During the Holidays money is then reintroduced into the local economy repeatedly. Help preserve family run businesses by shopping locally. This is why the Chamber asks you to shop in 2017 like someone’s job depends upon it.
The Bristol County Chamber of Commerce promotes shopping locally all year, but the start of the Holiday Shopping Season is an appropriate time to explain why purchasing gifts from local retailers really makes a difference. The holiday sales season in Massachusetts starts in earnest at stores on the day after Thanksgiving, referred to as “Black Friday.” Black Friday is followed by the American Express-promoted Small Business Saturday on November 25th. From there it is a race for retailers until the end of December. The forecast for 2017 is a modest 3.1 percent increase in holiday purchases over last year. Last year it was anticipated that there would be a 3.9 percent gain in holiday sales for area retailers. To the surprise of many there was actually a 1 percent decline in retail sales even as national sales rose by 4 percent. A significant factor for the decline was the continued trend toward consumers initiating purchases with national retailers through mobile devices. Brick and mortar retail is clearly taking hits they cannot afford. It cannot be stressed enough that area retailers need your help. As the holidays approach, local retailers and service providers need your business to pay their employees, taxes, utility costs, rent and hopefully pay themselves. This
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Here are some other basics about why shopping locally during the holidays matters. The money you spent at local retailers and service providers is proven to be reinvested locally to a much greater extent because local businesses are vested in their community. It is a fact that these companies and employees take their paychecks and reintroduce that same dollar at local restaurants, retail shops, service providers and wherever else money is spent. They also make local purchases that support the daily operation of their businesses. The multiplier effect cannot be overstated. Generally speaking, $0.45 to $0.65 cents of every dollar spent locally stays in the Fall River area. For every $1.00 spent the value to the overall economy ranges from $5.00 to $14.00. That rate of return on investment can provide a tremendous shot in the arm. Please also recognize that you are really assisting the Bristol County economy when you shop locally. Supporting local merchants also means job retention for our neighbors, family and friends. As the economy continues to improve it also results in job creation. That is because small business owners take pride in what they have built over the years and are more likely to reinvest profits in order to grow their company. (continued on page 3)
Welcome New Chamber Members 110 Grill Fall River Smokiez, Inc. South Winds Apartments
Happy Holidays! I’m Buck in a Business! Learn more about me on page 7
Bristol County Business News PUBLISHER Robert A. Mellion, Esq., President & CEO MANAGING EDITOR Jennifer Lourenco, Communications Manager ADVERTISING MANAGER Kimberly Coroa Moniz, Vice President The “Bristol County Business News” is produced monthly by the Bristol County Chamber of Commerce, Inc. The opinions featured in this publication do not necessarily reflect the views of the Chamber staff, nor of the members of the Chamber Board of Directors. This newspaper is printed at Mallard Printing. All letters to the editorial page must be signed and include a phone number. All submissions are welcome and should be sent via email to: firstname.lastname@example.org
MISSION STATEMENT The mission of the Bristol County Chamber of Commerce, Inc. is to be the primary business and community information source for its members and the public to provide networking opportunities for its members; and serve as an advocate, on behalf of its members, at the local, state and federal government levels.
Bristol County Chamber of Commerce, Inc. 200 Pocasset Street, Fall River, MA 02721 Phone: (508) 676.8226 Fax: (508) 675.5932 www.bristolcountychamber.org 2
2017 OFFICERS & EXECUTIVE COMMITTEE: Chair of the Board: Carl Garcia, Carl’s Collision Center, Inc Immediate Past Chair: Scott O’Brien, O’Brien’s Plumbing & Heating, Inc. Chair Elect: Brian LeComte, Gold Medal Bakery First Vice Chair: Curtis Nelson, Nelson Insurance & Financial Services Second Vice Chair: Bill Perkins, People Incorporated Treasurer: Roger Cabral, Bristol County Savings Bank Clerk: Monte Ferris, Quality Inn Somerset & Venus de Milo President and CEO & General Counsel: Robert A. Mellion, Esq. BOARD OF DIRECTORS: Term Ending in 2017 Jo Ann Bentley, Jo Ann Bentley - Architect LoriAnn Taylor Branco, Center for Sight Nick Christ, BayCoast Bank Rebecca Collins, Collins Construction Michael Lund, Borden Light Marina Carl Sawejko, Sawejko Communications Tobias Stapleton, UMass - Center for Innovation and Entrepreneurship Term Ending 2018 Carmen Aguilar, Bristol Community College Eileen M. Danahey, Saint Anne’s Credit Union Anthony Medeiros, Mechanics Cooperative Bank Marty Monteleon, Individual Arthur Pacheco, New York Life Jason Rua, RDA Insurance Dawn Rusin, Re/Max Right Choice Term Ending 2019 Mike Bushell, St. Anne’s Hospital Bill Burns, SouthCoast Health Systems Catherine Dillon, BankFive Charlie Fellows, LaFrance Hospitality Doug Rodrigues, D.E. Rodrigues & Company, Inc Matthew Schondek, Fall River Municipal Credit Union Matt Zenni, Liberty Utilities EX-OFFICIO MEMBERS: Frank Marchione, President, FROED Kenneth Fiola Jr., Esq., Executive Vice President, FROED CHAMBER STAFF: Robert A. Mellion, Esq., President, CEO & General Counsel Kimberly Coroa Moniz, Vice President Brianna Rebelo, Manager of Operations & Finance Jennifer Lourenco, Communications Manager
The Massachusetts Small Business Center (MSBDC) Network provides on-to-one free comprehensive and confidential services focusing on, business growth and strategies, financing and loan assistance as well as strategic, marketing and operational analysis. In addition, low cost educational training programs are offered across the state targeted to the needs of small business. Massachusetts Small Business Development Center Network 200 Pocasset Street, Fall River, MA 02721 Phone: (508) 673-9783 Fax: (508) 674-1929 www.msbdc.org
Melinda Ailes Senior Business Advisor Clifford Robbins, Senior Business Advisor Daniel Lilly Government Sales Advisor Anne Fenton Client Services Coordinator Alison Moriarty Administrative Assistant Jill Beresford Senior Business Advisor Nancy Lowd Senior Business Advisor
(continued from cover) Keep in mind that small business owners are often the first to give back and support their community. They sustain the area by contributing to local charities, the arts, sports teams, festivals, non-profits, school activities and the list goes on. Buying locally also funds municipal infrastructure and local education, public safety, emergency services and economic development. Think about it. Spending money at a local small business really does make a difference. That is why the Bristol County Chamber of Commerce urges you to support businesses throughout the region. Thank you in advance for shopping locally this holiday season. In addition, the Board and staff at the Bristol County Chamber of Commerce extend to all of our members and community partners warm wishes for the holiday season. The Chamber especially wants to take this opportunity to thank our membership, corporate and event sponsors and our countless volunteers for their efforts toward improving the regional business climate in 2017. Lastly, Chamber Board of Directors and Staff extends to all within the Chamber’s service area our sincere wishes for great success, health and happiness in 2018. Warmest regards,
DECEMBER 2017 CALENDAR All meetings are held at the Chamber unless otherwise noted
12/4 MON..................Legislative Luncheon with Congressman Joe P. Kennedy III The Fall River Country Club Sponsored by: Southcoast Health 11:30 a.m. 12/7 THURS............................................................................Business After Hours White’s of Westport Sponsored by: Carl’s Collision & White’s of Westport 5:00 p.m. - 7:00 p.m. 12/8 FRI....................................................................Education Committee Meeting 11:30 a.m. 12/13 WED..........................................................Ambassador’s Committee Meeting 12 p.m. 12/15 FRI......................................................................Government Affairs Meeting 8:00 a.m. 12/18 MON................................................................Executive Committee Meeting 12 p.m. 12/20 WED.........................................................................................Board Meeting 11:45 a.m.
IN THIS EDITION Robert A. Mellion, Esq. Chief Executive Officer/ President Bristol County Chamber of Commerce
Page(s) Cover & 3
Page(s) 4, 7, 10 & 13
Chamber in the Community...................
Page(s) 8 & 9
Human Resource Insight.........................
Page(s) 14 & 15
Mallard Printing Assumes Printing of Bristol County Business News a brighter, clearer newspaper than the Chamber membership has ever seen.
Sometimes, change is a very good thing so get ready for an all new Chamber newspaper! After years of farming the Chamber’s “Business News” newspaper printing out of the city, the Fall River- based Mallard Printing, in business since 1998, has contracted to begin producing the Bristol County Chamber’s Monthly newspaper-The Business News. Each month, the Chamber’s paper, sent to more than 800 members and businesses, is considered the “primary source of information to our membership” according to the Bristol County Chamber website that went on to say “That is why producing a high quality newspaper for the membership and stakeholders continues to be a top priority.” With the Business News becoming more widely circulated and respected within the greater Fall River community each month, it was time for a move in a different direction and one closer to home. Enter Fall River-bred Mallard Printing. Mallard will continue that Business News tradition, putting its own spin on the production so to speak, with its new high speed digital press, bringing 4
Jeff Marques, who co-owns the Quarry Street printing company with Robert Lunquest, has been part of numerous discussions on the status of the quality of the Chamber’s The Business News printing. His sales reps have heard everything from blurry ads to pictures where you can’t make out who’s in them among other issues. He is happy that his Fall River based company, will now be able to work on improving the printing quality for many years to come of a Chamber that’s been around for more than 106 years. “Mallard’s new printing process will showcase The Business News and all the stories, pictures and ads that come inside it, now to be printed in full color, with a much nicer stock for better quality,” said Marques. “Mallard is hoping that it will showcase how much we stress quality first and also how much we are committed to the Bristol County Chamber and what it represents to its members.” Mallard Printing occupies 16,000 square feet of production, warehouse and office space in a former mill at 657 Quarry Street, recently expanded to the fourth floor to allow for greater growth and helping them to provide a wider variety of services. Starting nearly 20 years ago with just a handful of employees, Mallard now employees more
than 20 employees and counting. Besides newspaper printing, Mallard also offers graphic design services, digital, offset, large format printing, full service bindery, full mailing and warehouse services, promotional products and more. In addition to printing the new paper, Mallard will also have a full page ad in the new Business News in order to promote Mallard and all the work it and its employees do to help non-profits and other businesses throughout southeastern Massachusetts. “Mallard Printing is a big part of the community with both owners serving on multiple committees around the region, from Chambers to Rotaries and numerous committees, we are always looking for ways for us as a company or our employees to give back to the communities and businesses around us,” said Marques. “This company is all about giving back and we will continue to do so for many years to come. “There’s competition everywhere when it comes to the printing world and we try to do what we can to make an impact around us and show the importance of why businesses should purchase locally,” said Marques. “We are a local company with local employees who work hard for our community and hope to make a lasting, positive impression here. So far, so good.”
Mallard Printing is proud to partner with the Bristol County Chamber of Commerce for the printing of this newsletter. 657 quarry street fall river, ma 02723 p 508.675.5733 mallardprinting.com
For all your
Education News: The Village Comes Together
By Sally Chapman Cameron Where might you find a crowd of southeastern Massachusetts educators the last week before the school year begins, or on one of the last lovely October Saturdays? If you said meeting together for professional development, you would be correct. And if you added that the professional development was totally funded by businesses and related foundations, you would get extra credit for recognizing the close tie between business and education in this region. This one-of-a-kind joint venture demonstrates the commitment and support of the business community to promote educational attainment through the Chamber. The professional development sessions aimed to give PreK through high school educators in local school districts and the Diocese of Fall River the chance to meet with colleagues and learn about social issues that affect their classrooms. What is particularly noteworthy is the region-wide opportunity to meet with educators from around the region. This is what can happen when business 6
and community folks step up. Attendees at the October day-long session expressed appreciation for this concrete evidence of backing. “It’s great to have this support,” said Kristen Ferreira, preschool teacher from Mark Hoyle Elementary in Swansea. “It makes me feel like we matter, that children matter, to the business community.” This effort was another outcome of the active Education Committee of the Bristol County Chamber of Commerce, chaired by President and CEO of BayCoast Bank, Nick Christ. Taking the view that educational attainment is the primary driver in the economic growth of this region, the committee has been working for several years to increase support and educational attainment in the region. The committee helped forge the partnership with other groups that have a stake in education as a quality-of-life issue for southeastern Massachusetts. Those partners included BayCoast Bank, the Bristol County District Attorney’s Office, the Massachusetts Teachers Association, and the Carney Family Foundation, all who contributed to both the week-long training in August and the day-long event in October. A region-wide planning group of educators worked together to devise what was covered, centering on how to most effectively reach students, all of whom face a changing world that creates a challenging social-emotional environment that affects learning. Workshops
on trauma, systems to address students’ holistic needs, cyber safety, and avoiding and recognizing substance abuse are just some of the real-world problems teachers face in the classroom and can affect students’ success. Material focused on giving educators resources and information to account for these challenges and keep students moving ahead. This taking-the-long-view effort can have a significant impact on the economic climate of the region. One of the key factors companies consider when choosing to set up shop is the quality of the schools, the level of educational attainment, and the skills of the potential workforce, now and in the future. More immediately for businesses already located here and facing regional, national, and global competition, well-educated children grow up to be a pool of nimble employees earn more, have stable jobs, be more productive, and help our region thrive. More than 300 educators from public, charter, and Catholic schools gathered on their own time to strengthen student learning and enable their students to be successful. Partners in the community made it possible. These pieces of the puzzle of economic development for our region deserve attention and support. Sally Chapman Cameron is a member of the Education Committee for the Bristol County Chamber of Commerce.
Bristol County Chamber Presents “Buck” Meet Buck in a Business!
will select one individual who posted a picture of themselves (with Buck) in a local business over the holiday shopping season on the Chamber of Commerce’s Facebook page!
Buck is the Bristol County Chamber of Commerce’s resident Elf! This year, the Chamber is looking to promote small business holiday shopping by offering members the opportunity to host “Buck” for one day to direct customers your way.
That person will win ALL of the prizes (gift cards, items) we have garnered over the season from participating businesses (valued at up to $750)!
The Chamber will showcase your business with Buck on your special day via social media!
Buck will be returning to the Bristol County Chamber of Commerce on December 23rd.
In exchange for hosting “Buck,” the Chamber asks that you provide a $25 gift card or item of equal value to the Chamber and offer a “special” or “specially priced item” for that day.
All dates are on a first-come, first-serve basis.
On December 23rd, 2017 the Chamber
For additional information please contact Kimberly Coroa Moniz at the Bristol County Chamber of Commerce at (508) 676.8226 or e-mail kmoniz@bristolcountychamber. org
Your business success is our personal commitment.
Our Fall River commercial lending team is ready to help your business grow. As the #1 small business lender in Bristol County* and an SBA Preferred Lender, we're known for great personal service, prompt, local decision-making and custom banking solutions. To discuss your financing needs, call 508-993-3472 or visit one of our branch locations. L-R: Roger Cabral, VP Commercial Lending; Joan Medeiros, VP Commercial Lending; Pete Selley, SVP Commercial Lending; Len Sullivan, First EVP & Sr. Loan Officer; Rich Farmer, VP Commercial Lending; & Michael Patacao, VP Commercial Lending.
Each depositor is insured by the FDIC to at least $250,000. All deposits above the FDIC insurance amount are insured by the Depositors Insurance Fund (DIF).
*Based on total loan originations as reported in the 2015 aggregate small business loan data to the Federal Reserve under the Community Reinvestment Act.
Chamber in the Community
Business After Hours at People Incorporated (October 25th, 2017)
Fall River Mayor Jasiel Correia & People Incorporated CEO Bill Perkins greet Chamber members at Business After Hours (October 25th, 2017)
Ambassadorâ€™s Luncheon Barrettâ€™s Fall River (October 18th, 2017) Commonwealth Landing Lofts Ribbon Cutting (November 2nd, 2017) (Photo Courtesy Commonwealth Landing Lofts)
Chamber in the Community
Symmetry Dental & Spa Grand Opening/Ribbon Cutting (October 23rd, 2017)
New Boston Bakery 25th Anniversary Citation (November 16th 2017) (Photo Courtesy State Representative Carole Fiola)
Fall River Mayor Jasiel Correia presents key to to the city to Baycoast Bank CEO Nick Christ at the 51st Roger Valcourt Memorial Oustanding Citizen of the Year Banquet (November 9th 2017) 51st Roger Valcourt Memorial Oustanding Citizen of the Year Banquet Honoring Nick Christ at The Venus de Milo (November 9th 2017)
BankFive Donates $100,000 to Cardiovascular Services at Southcoast Health’s Charlton Memorial Hospital in Fall River
Center at Charlton Memorial Hospital in Fall River.
FALL RIVER, Mass. — Southcoast Health recently announced that BankFive has donated $100,000 to the Campaign for Southcoast Health — a $25 million capital fundraising campaign which is the largest in the notfor-profit healthcare system’s history. In recognition of the gift, Southcoast Health has invited BankFive to name the family waiting area in the Harold and Virginia Lash Heart and Vascular
“BankFive is proud to support Southcoast Health,” said William R. Eccles, Jr., President & CEO at Bank-Five. “This campaign is vital to providing quality healthcare for residents throughout the South Coast region. BankFive is committed to investing in the communities where our customers and employees live and work.” BankFive has contributed more than $200,000 to Southcoast Health since 2010.
“This generous donation from BankFive and its CEO Bill Eccles is helping our healthcare system provide nationally-recognized cardiovascular services right here on the South Coast,” said Keith A. Hovan, Pres-ident & CEO of Southcoast Health. “Bill is well known for his generosity and extremely well respected for his leadership. As a longtime member of Southcoast Health’s President’s Council, 195 Broadway, Fall River, MA Bill’s input and 508-675-7433 guidance has Open Wednesday evenings until 8:00 pm been a tremenHours: Mon. - Fri. 8:00 am - 4:30 pm, Wed. until 8:00 pm, Sat. 8:00 am - 3:00 pm dous asset for me www.bathsplashshowroom.com personally and Locations: Fall River, MA • Plainville, MA • Hyannis, MA • Cranston, RI HVAC Locations: Woburn, MA • Avon, MA • East Hartford, CT
our organization as a whole. I thank him wholeheartedly for this donation and for everything that he has done for the communities that we serve.” The Campaign for Southcoast Health is currently raising funds to support major capital initiatives across Southcoast Health’s three acute-care hospitals — Charlton Memorial, St. Luke’s in New Bedford and Tobey in Wareham. Currently, more than $17 million has been raised out of a $25 million goal. Southcoast Health’s Cardiovascular Services are nationally recognized for excellence. Healthgrades recently named Southcoast Health one of America’s 100 Best Hospitals for Cardiac Care — one of just four hospitals in Massachusetts to receive this distinction for six years in a row. Southcoast Health also received 11 additional recognitions for superior cardiovascular services, including Healthgrades’ Cardiac Care Excellence Award for the 12th straight year.
Talent Value Human Resource Insight: What You Need to Know Before You Make a Job Offer
Every hiring manager agrees that we â€œHire for Skill and FIRE for behavior. Here is the most critical attitudes and personality characteristics you need to know about a candi-date before you make a job offer to someone that may become a costly hiring mistake. Drug Free Attitudes the degree to which the individual is likely to be free of illegal drug use related prob-lems that will affect his/her work. This characteristic is important for most jobs, but especially those in-volving the use a machinery or equipment where the safety of the employee and coworkers could be at risk. Non-Violent Attitudes to the degree to which the individual is likely to respect others and not engage in aggressive workplace behaviors such as intentionally damaging company property or resorting to physical or verbal threats. Reliable to the degree to which the individual is likely to be dependable, hardworking and conscientious about the quality of his/ her work. Responsibility to the degree to which the individual is likely to be dependable, stable, takes responsibil-ity for his/her actions and as a result, is not likely to have attendance problems. This characteristic is ap-propriate for all jobs. Rules Compliance the degree to which the individual is likely to follow company
policies and adhere to rules and procedures established by management. This characteristic is appropriate for most, if not all jobs, with special emphasis on jobs requiring much trust (e.g., bank teller, cashier) and positions of authority (security guards, police officers). Safety Conscious to the degree to which the individual is likely to follow company safety rules and pro-cedures, and is cautious and vigilant about avoiding workplace accidents. These characteristics are ap-propriate for jobs that involve the use of equipment (e.g., tools, forklifts, machinery), including jobs in warehouse, production, assembly and light industrial settings. Manage Stress the degree to which the individual is likely to demonstrate patience and stress tolerance during challenging work-related situations. This characteristic is appropriate for jobs requiring interactions with customers, multitasking and jobs in fast paced organizations to name a few examples.
among coworkers. Trustworthiness to the degree to which the individual is likely to be honest and trusting of others. This characteristic is important for most, if not all jobs with special emphasis on cash handling jobs and jobs involving confidential or sensitive information So how do you determine if a candidate passes muster on these behavioral traits? Without a validated for hiring assessment itâ€™s impossible! If you are interested in finding out what information an assessment can provide you before you make a job offer go to www. talentvalue.com/orgfit-sample or contact Ken Graves 508-468-0233.
Team Player the degree to which the individual is likely to cooperate in all aspects of his/her work relationships including working in harmony with others to achieve a common goal. This characteristic is important for jobs requiring interaction and cooperation
Have you dreamed of owning
Park Place? Feature your company in
Bristol County-Opoly! Please contact Kimberly Coroa Moniz at (508) 676.8226
Fall River City Council Approves Business Friendly Tax Shift Rate FALL RIVER – The top priority at the Bristol County Chamber of Commerce is improving the regional business climate. That is why the Chamber applauds and sincerely thanks the City Council of Fall River for setting the tax factor rate in 2018 below the maximum shift of 1.75% for the eighth year in a row. In 2018 the tax factor has been set at 1.70%. The approved shift equates to a competitive $31.14 per $1,000 commercial tax rate and a very low $14.63 per $1,000 residential rate. At the City Council hearing the Bristol County Chamber of Commerce and Fall River Industrial Park leadership explained that consistent reduction of the commercial tax factor classification has served as a valuable tool toward encouraging expansion and improving Fall River’s business climate. This
is particularly the case as companies such as Amazon, Gold Medal Bakery, Market Basket, Carl’s Collision, Raw Seafoods, Merrow Sewing, RDA Insurance, Blount, Matouk, RI Novelty and many others have recognized the value that Fall River offers. By lowering the commercial tax factor from 1.72% to 1.70%, Fall River sends a clear and compelling message of a competitive business climate. Carl Garcia, Chair of the Board to the Bristol County Chamber, is very pleased with the progress made at improving the local business climate. “Having a competitive tax rate for businesses is a significant factor for encouraging local companies like Carl’s Collision to expand in Fall River.” Chamber CEO Rob Mellion agrees. Mellion emphasized at the City Council hearing that Fall Riv-
er’s value as a place to conduct business is getting noticed nationally. In the Chamber’s testimony it was disclosed that a national rating firm recently ranked Fall River as the best city of greater than 50,000 residents to start a business in all of New England. It was also announced that Fall River is ranked 26th best city to open a business in the entire United States! These high marks are a positive brand that is being marketed by the Bristol County Chamber of Commerce, along with a competitive tax factor and other incentives such the waterfront district, a medical zone, half a billion dollars in infrastructure upgrades, the state’s largest 43D District and transparent zoning that provides businesses with certainty.
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Would you like to see YOUR business listed here? For additional information on Chamber membership, or to include your business in the Chamber’s Member-to-Member Discount Program, please contact: (508) 676-8226
2017 Co-Title Sponsors
2017 Gold Sponsors
2017 Silver Sponsors
2017 Media Partners