have a question for Jeanne Tarantino? Do you have a question about the ACHOA, the Board, or the Management Company? If so, odds are your neighbors are wondering, too! Send questions to: ACservice@associasn.com. Top questions will be published in the ArrowCreek View. Thanks for staying informed!
ask the manager
Q & A
What is the achoa process when buying and/or selling a home in ArrowCreek?
how to contact us, how to make payments and a coupon book. An Owner Information form is provided at this time and should be completed and returned as soon as possible. This form is how a
When a property is for sale - Potential buyers and
new owner would sign up to be on the email program. Two weeks
real estate agents contact me directly all the time to ask about
or so after that we send an additional ArrowCreek welcome package
ArrowCreek. The ACHOA has so much to offer, and I am always
that includes a bound ArrowCreek Welcome Booklet, ArrowCreek
happy to provide them information about the community. Law
View Magazines, Living with Fire Magazine, evacuation map and
requires that the buyer provide the seller with certain information. When an escrow is opened, the title company will generally be the one to order the escrow package on behalf of the seller. Documents are ordered online through the Associa website. Various options
information on how to sign in for Volo Village. While a new owner is waiting to be set up in the system, they can take a copy of their recorded deed to Security to get set up for access into the community immediately. They can also make an appointment with
can be selected and ordered, lender questionnaires, meeting
Brenda at the Residents’ Center to get their key cards updated and
minutes, various reports, etc. The standard option is to purchase
activated.
the full package which includes the most current full set of
There is a lot of information that is provided to a new owner at
ACHOA governing documents, insurance, financials, budget, and
the time of purchase. And we know that during the remarkably
a demand that includes assessment information, reserve account
busy time of buying and selling property and moving it can be a
balances, a disclosure of any outstanding judgements or lawsuits pending against the Association and any other fees and disclosures, i.e., must transfer resident club key cards from buyer to seller.
bit overwhelming. Just remember that management and staff are here to help and are just a phone call or email away. Please do not
Replacement cards cost $100 each. Sub-gate clickers must be
hesitate to ask us for assistance!
transferred as well. Buyers also have the option to request an
ArrowCreek Security
inspection to check the property for outstanding violations and/or
775.850.4450 | acsecure@msn.com
maintenance items.
ACHOA Residents’ Center
WHEN A PROPERTY IS SOLD - After the property closes
775.850.4620 | acresident@sbcglobal.net
escrow, the title company will send the paperwork and checks to Associa. This starts the ownership transfer process with the ACHOA. This process can take 2-4 weeks to complete. The new owner is set up in the system and is sent a welcome letter that includes all the ‘nuts and bolts’ information about the ACHOA,
ACHOA Community Manager, Jeanne Tarantino 775.334.7403 | ACservice@associasn.com Jeanne Tarantino, Community Manager
Jeanne Tarantino
, CMCA, AMS, PCAM
2021 meeting calendar (Subject to change) • May 18, 5pm – Executive Session Board Meeting
• August 17, 6pm – Board Meeting
• May 31 – ASN office closed for Memorial Day
• Board Candidate Nomination request to be sent mid-September. Deadline to submit nomination forms for the board election approximately October 22
• September 14, 6:30pm – Owner Budget Workshop
• June 15, 6pm – Board Meeting • June 29, 6pm via Zoom – Special Town Hall Meeting, Management Bidders Presentation
• November 9, 6pm – Board Meeting (approve 2022 budget)
• July 5 – ASN office closed for 4th of July
• November 11, 6-7:30pm – Meet the Candidates Night
• July 20, 5pm – Executive Session Board Meeting
• December 7 – Annual Members Meeting, Election & Budget Ratification
Note: ADRC meetings are the 2nd Wednesday of each month. The deadline to submit a plan for the meeting is the 1st Wednesday of each month by 4pm. ADRC are closed meetings.
6 | ArrowCreek View | Homeowners Association Magazine ®
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