BiKBBI News
CONSUMER DISPUTES –
WHO NEEDS THE HEADACHE OR THE COST! If you face a consumer dispute, wouldn’t you like to just hand it over to someone to manage, saving you time, money, and stress? BiKKBI and Protected have partnered with QASSS who can manage disputes for members providing a quick and costeffective solution. QASSS are industry-leading providing super quick alternative dispute resolution services, or ADR for short. ADR helps resolve disputes between businesses and consumers using mediation and conciliation. QASSS has a team of expert Dispute Resolution Officers, specialists in the home improvement sector, who can help find a fair resolution and help businesses avoid lengthy court proceedings.
WHY USE ADR? • Save time and resource – referring disputes to an experienced ADR provider will free up internal resources so that you can spend more time on what you do best. • Save money – ADR helps avoid lengthy court proceedings which are not only timeintensive, stressful, and costly (average costs excluding compensation pay-outs can range from £2,500 to £10,000+), but also in the public domain. • Reach a quicker decision – QASSS are industry-leading for speed with an average resolution time of just 3.59 days (compared to an industry average of 80 days). • Drive better outcomes - avoid deadlocks and potential reputational damage. • Ensure fairness - ADR officials act with impartiality when resolving disputes. • Improve conversion and retention - stand out from competitors by demonstrating customer commitment and giving customers extra confidence.
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QASSS will take away the headache and handle all disputes for you, so you don’t have to. And, instead of the traditional way of charging per hour or per case, they have bespoke options for both smaller and larger BiKKBI members.
