3 minute read
CONSUMER DISPUTES – WHO NEEDS THE HEADACHE OR THE COST!
If you face a consumer dispute, wouldn’t you like to just hand it over to someone to manage, saving you time, money, and stress?
BiKKBI and Protected have partnered with QASSS who can manage disputes for members providing a quick and costeffective solution.
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QASSS are industry-leading providing super quick alternative dispute resolution services, or ADR for short.
ADR helps resolve disputes between businesses and consumers using mediation and conciliation. QASSS has a team of expert Dispute Resolution Officers, specialists in the home improvement sector, who can help find a fair resolution and help businesses avoid lengthy court proceedings.
WHY USE ADR?
• Save time and resource – referring disputes to an experienced ADR provider will free up internal resources so that you can spend more time on what you do best.
• Save money – ADR helps avoid lengthy court proceedings which are not only timeintensive, stressful, and costly (average costs excluding compensation pay-outs can range from £2,500 to £10,000+), but also in the public domain.
• Reach a quicker decision – QASSS are industry-leading for speed with an average resolution time of just 3.59 days (compared to an industry average of 80 days).
• Drive better outcomes - avoid deadlocks and potential reputational damage.
• Ensure fairness - ADR officials act with impartiality when resolving disputes.
• Improve conversion and retention - stand out from competitors by demonstrating customer commitment and giving customers extra confidence. QASSS will take away the headache and handle all disputes for you, so you don’t have to. And, instead of the traditional way of charging per hour or per case, they have bespoke options for both smaller and larger BiKKBI members.
QASSS will take away the headache and handle all disputes for you, so you don’t have to. And, instead of the traditional way of charging per hour or per case, they have bespoke options for both smaller and larger BiKKBI members.
A) Dispute management for larger members
Would you, and your customers, like access to award-winning dispute resolution services at a nominal price that’s also cashflow neutral?
‘Dispute Assist’ is an innovative product from QASSS which offers super-quick ADR at a nominal price of less than £15 per installation, giving businesses extra protection whilst maintaining competitive advantage.
In a similar way to a pre-paid cover plan, Dispute Assist is enacted at the point of purchase, protecting businesses and consumers should a dispute arise for six years.
The nominal charge is fully inclusive so no surprise bills either. Should a dispute arise, businesses, and their customers, receive free mediation services, free independent inspections, free forensic reports, and free Ombudsman access.
B) Dispute management for smaller members
QASSS also offer a monthly subscription service which includes mediation services, independent inspections, and Ombudsman access. It helps with budgeting for smaller members and also gives you that all important protection should a dispute arise. Plus, as an exclusive offer for BiKBBI members, you’ll get one month free with our 13 months for the price of 12 offer!
A BiKBBI partnership
BiKKBI were impressed by QASSS’s sector expertise, industry-leading resolution times and low-cost options for members. Understanding how much time and costs disputes take on installers, BiKKBI wanted to find a simple, quick, and cost-effective solution for members.
Damian Walters, Chief Executive of BiKBBI, commented, “No installer is exempt from a dispute arising and our collaboration with QASS is a strategic one that will benefit institute members who find themselves in this predicament. I’m sure our association will prove a mutually beneficial one for all concerned ”
www.qasss.co.uk/dispute-assist/ t: 0161 676 0919 e: info@dispute-assist.co.uk
