3.0 Provision of Supports

Provision of Supports

3.0

Version 6.3 January 2026

3.0 Provision of Supports Contents Preamble ............................................................................................................................. 3 3.1 Access to Supports .................................................................................................... 3 3.2 Support Planning ........................................................................................................ 3 3.3 Service Agreements ................................................................................................... 3 3.4 Responsive Support Provision ................................................................................... 4 3.5 Transitions to and from a Provider ............................................................................. 4 Procedures .......................................................................................................................... 4 Summary ............................................................................................................................. 5 Supporting Documents ........................................................................................................ 6 Policies ............................................................................................................................. 6 Forms ............................................................................................................................... 6 Information ....................................................................................................................... 6 Training ............................................................................................................................ 7 Legislation ........................................................................................................................ 7 NDIS Practice Standards and Quality Indicators ................................................................. 7 3.0 Provision of Supports ................................................................................................. 7 Human Services Quality Standards ..................................................................................... 8 2 Service Access .............................................................................................................. 8 3 Responding to Individual Need ..................................................................................... 8 Delegation of Authority......................................................................................................... 8 Version Details ..................................................................................................................... 9

3.0 Provision of Supports

2 of 10

Version 6.3 January 2026

Preamble BigDog Support Services Pty Ltd and Scottvale Health Club (BigDog) acknowledges our responsibilities when providing supports to clients.

BigDog has processes to respond to decisions to access and exit the service and to also refer individuals and families to appropriate alternative services.

The following policies represent elements of the NDIS Practice Standards under this Core Module and include the key indicators of each element.

3.1 Access to Supports BigDog works to ensure each client has access to the most appropriate supports that meets their needs by clearly communicating support information to clients, monitoring and adjusting support delivery where necessary and supporting clients to understand under what circumstances supports can be withdrawn.

3.1.1 Communicating Information to Clients 3.1.2 Reasonable Adjustments 3.1.3 Withdrawal of Supports

3.2 Support Planning BigDog works to ensure that each client is involved in developing their support plans so that the plans reflect the client’s needs, requirements, preferences, strengths and goals. These plans are reviewed regularly.

3.2.1 Developing Support Plans 3.2.2 Risk Assessment 3.2.3 Risk Management Reviews 3.2.4 Support Plan Reviews 3.2.5 Support Plan Updates 3.2.6 Communicating Support Plans

3.3 Service Agreements BigDog works to ensure that each client has a clear understanding of the supports they have chosen by collaborating with the client to develop the service agreement, using effective methods to communicate service agreements and providing each client with a written copy of their agreement.

3.3.1 Client Collaboration 3.3.2 Communicating Service Agreements 3.3.3 Service Agreement Copy 3.3.4 Supported Independent Living

3.0 Provision of Supports

3 of 10

Version 6.3 January 2026

3.4 Responsive Support Provision BigDog provides access to responsive, timely, competent and appropriate supports to every client. These supports are tailored to meet each client’s needs, desired outcomes and goals.

3.4.1 Least Intrusive Support Options 3.4.2 Collaboration with other Providers 3.4.3 Selection of Workers 3.4.4 Trained Workers

3.5 Transitions to and from a Provider BigDog works to ensure that each client experiences a planned and coordinated transition to and from the service.

3.5.1 Planned Transitions 3.5.2 Transitional Risks 3.5.3 Transitional Processes

Procedures The NDIS funds a range of supports and services which may include education, employment, social participation, independence, living arrangements and health and wellbeing.

In order to be considered reasonable and necessary, a support or service: must be related to a client’s disability must not include day-to-day living costs not related to your disability support needs, such as groceries should represent value for money must be likely to be effective and work for the client, and should take into account support given to you by other government services, your family, carers, networks and the community.

A client's reasonable and necessary supports take into account any informal supports already available to the individual (informal arrangements that are part of family life or natural connections with friends and community services) as well as other formal supports, such as health and education.

These supports will help clients to: pursue their goals, objectives and aspirations increase their independence increase community and workplace participation, and develop their capacity to actively take part in the community.

3.0 Provision of Supports

4 of 10

Version 6.3 January 2026

Summary

NDIS providers are individuals or organisations that deliver a support or service to a client of the NDIS. The NDIS provides funding to eligible people based on their individual needs.

Funded Supports daily personal activities transport to enable participation in community, social, economic and daily life activities workplace help to allow a client to successfully get or keep employment in the open or supported labour market therapeutic supports including behaviour support help with household tasks to allow the client to maintain their home environment help to a client by skilled personnel in aids or equipment assessment, set up and training home modification design and construction mobility equipment, and vehicle modifications.

The NDIS cannot fund a support that is: the responsibility of another government system or community service not related to a person’s disability relates to day-to-day living costs that are not related to a client's support needs, or is likely to cause harm to the client or pose a risk to others.

The NDIA Price Guide includes a support item against which the cost of the delivery of support can be claimed.

The Price Guide lists the maximum price providers can claim for personal care, community access, domestic assistance and professional services.

The National Principles for Child Safe Organisations outline the importance of BigDog having effective policies and procedures that document how BigDog is safe for children and young people and also emphasise the importance of embedding child safety and wellbeing in organisational leadership, governance and culture.

3.0 Provision of Supports

5 of 10

Version 6.3 January 2026

Supporting Documents Policies 2.9 Emergency and Disaster Management 3.1 Access to Supports 3.2 Support Planning 3.3 Service Agreements 3.4 Responsive Support Provision 3.5 Transitions to and from a provider 10.2 Travel Policy 10.3 Cancellations Policy Short-term Accommodation Supported Independent Living

Forms Accommodation Assessment Accommodation Checklist Consent Form Goal Review Goal Support Plan Initial Contact Form NDIS PATH NDIS Supports Cost and Service Booking Calculator Client Personal Details Client Profile Kit Roster of Supports Service Agreement Service Agreement Cleaning Service Agreement Lawn Maintenance Service Agreement Short-term Accommodation

Information Code of Practice Human Services Quality Framework October 2021 Version 8 New Client Planning Process NDIS Pricing Arrangements and Price Limits NDIS Practice Standards November 2021 Version 4 Service Information Why have a PATH Plan?

3.0 Provision of Supports

6 of 10

Version 6.3 January 2026

Training Child Safe Organisations Code of Conduct PATH Planning Supported Independent Living

Legislation Child Safe Organisations Act 2024 (QLD) Disability Services Act 2006 (QLD) Disability Services and Inclusion Act 2023 (Cwth) Goods and Services Tax Act 1999 (Cwth) National Disability Insurance Scheme Act 2013 (Cwth) NDIS (Provider Registration and Practice Standards) Amendment Rules 2021

NDIS Practice Standards and Quality Indicators BigDog Support Services Pty Ltd (BigDog) is a registered NDIS provider and is required to apply the scheme’s practice standard and quality indicators.

The standards have been developed to create an important benchmark to assess provider performance and ensure that high quality and safe supports and services are provided to NDIS participants.

The four core modules are: 1.0 Rights and Responsibilities; 2.0 Governance and Operational Management; 3.0 The Provision of Supports; and 4.0 The Support Provision Environment.

The supplementary modules cover: 5.0 Specialist Support 5.1 High intensity daily personal activities.

5.3 Implementing behaviour support plans.

3.0 Provision of Supports These NDIS Practice Standards set out the responsibilities for NDIS Providers when providing supports to participants.

3.0 Provision of Supports

7 of 10

Version 6.3 January 2026

Human Services Quality Standards The Human Services Quality Standards set a benchmark for the quality of service provision.

Each Standard is supported by a set of performance indicators which outline what an organisation is required to demonstrate to meet that standard.

2 Service Access Sound eligibility, entry and exit processes facilitate access to services on the basis of relative need and available resources.

2.1 Where BigDog has responsibility for eligibility, entry and exit processes, these are consistently applied based on relative need, available resources and the purpose of the service.

2.2 BigDog has processes to communicate, interact effectively and respond to the individual’s decision to access and/or exit services.

2.3 Where BigDog is unable to provide services to a person due to ineligibility or lack of capacity, there are processes in place to refer the person to an appropriate alternative service.

3 Responding to Individual Need The assessed needs of the individual are being appropriately addressed and responded to within resource capacity.

3.1 BigDog uses flexible and inclusive methods to identify the individual strengths, goals and aspirations of people using services.

3.2 BigDog formulates service delivery that respects and values the individual (e.g. identity, gender, sexuality, culture, age and religious beliefs).

3.3 BigDog ensures that services to the individual/s are delivered, monitored, reviewed and reassessed in a timely manner.

Delegation of Authority Name

Position

Details

Courtney Carroll

Director

Authorise review and implementation

Ann Paull

Secretary

Company Secretary

Steven Paull

Policy Management

Policy management, review and training

Monique Paull

HR Lawyer

Ensure compliance by workers

3.0 Provision of Supports

8 of 10

Version 6.3 January 2026

Version Details This policy will be reviewed every twelve (12) months unless circumstances deem it necessary to review earlier. The review process will involve an analysis of the usefulness of the policy and to note any changes which are required to improve the policy.

If minor changes are made in wording or to clarify the intent, the version number will indicate this by adding a ‘point’ i.e. Version 1.0 indicates the original version and 1.1 with the first round of minor changes made. A significant change or intent of the policy will be indicated by a whole new number i.e. Version 2.0.

The following rules also apply in interpreting this policy: • Headings are for convenience only and do not affect interpretation.

• A singular word includes the plural and vice versa.

• A word that suggests one gender includes the other genders.

Date

V

Details

July 2009

1.0

Service Access and Exit Policy

August 2010

1.1

Updated to include 1.04 Group Home Support Policy

March 2011

1.2

Updated to BigDog from BDS

March 2012

1.3

Page header new logo and page of pages applied

February 2013

Ratified at Community Advisory Committee

October 2013

2.0

HSQF Standards replace Service Standard Indicators Training sub-heading added to Supporting Documents

February 2015

2.1

Updated term ‘Client’ to ‘Participant’

July 2016

2.1

Added additional housing options Changed from a policy to procedure Deleted ‘budget policy’ Added information regarding methodology, referrals and exiting the service

January 2019

4.0

Updated to new logo and style guide

January 2020

5.0

January 2021

5.1

Updated policy to remove HSQF Standards and match NDIS Practice Standards and Quality Indicators Front cover updated to Standards colour identification Supporting Policies included Updated Responsible Officers details Introduction of BigDog Training Portal and modules

January 2022

5.2

3.0 Provision of Supports

NDIS Practice Standards November 2021 Version 4 New policy 2.9 Emergency and Disaster Management Updated 3.5 Transitions to and from a Provider

9 of 10

Version 6.3 January 2026

Date

V

Details

January 2023

6.0

Included Human Services Quality Standards and Child Protection Act and the term “Participant” is returned to “Client” to allow for policies to cover NDIS and Child Safety.

January 2024

6.1

Disability Services Act 1986 replaced with Disability Services and Inclusion Act 2023 and policy review process included.

June 2025

6.2

Scottvale Health Club included in policy Steven Paull has retired, responsible officers updated

January 2026

6.3

Updated Responsible Officers details Included Child Safe Organisations Act 2024 (QLD)

3.0 Provision of Supports

10 of 10

Version 6.3 January 2026