BIGDOG OPERATIONS
Training Update
Welcome to Our New OT
A huge thank you to everyone who attended the recent training sessions across both regions in September! For those who were unable to attend, don’t worry – follow-up sessions will be scheduled over the next few weeks!
Vehicle Transition Reminder
Just a friendly reminder that there is one month to go before the vehicle transition. Please ensure you are familiar with any changes and stay tuned for further instructions in the coming weeks
We are excited to welcome our new Occupational Therapist, Megan Batts, who will begin working out of the Toowoomba office in October. Megan has over 20 years of experience, specialising in working with people with Psychosocial and Intellectual disabilities We are very excited about the positive impact she will have in the team, participants and community.
Child Safety Standards
As a reminder, new child safety standards managed by the Queensland Family and Child Commission (QFCC) come into effect as of 1st October 2025. Please be on the lookout for training to be assigned to NGO profiles in October
Thank you again for your dedication and hard work this month. For those fans out there, it was a great win for the Brisbane Lions and here’s to similar fortunes for the mighty Brisbane Broncos this weekend!
Our
Toowoomba
�� Staff Shout Out – Kaleb Cooper �� Kaleb has been doing an amazing job, receiving great feedback from Matt and Cudgee He’s always ready to step in at the last minute and cover call-ins He always comes to work and does his job without complaints, and that’s exactly what makes him such a reliable and valued team member. Thanks for your dedication, Kaleb!
Each month the office staff from Toowoomba and Rockhampton pick two standout employees from each location for their incredible contributions to the team and standout behaviours and dedication.
�� Staff Shout Out – Riley Fagg��
A huge thank you to Riley for being such an amazing team member! He’s always happy to help out, rarely says no to a shift, and even puts in leave with plenty of notice Riley has gone above and beyond, mowing lawns solo to help the team when needed. He’s a legend and truly an all-around fantastic worker your positivity and dedication don’t go unnoticed, Riley!
COMMU TOOWOOMBA
Celebrating1Year
I just wanted to start by saying a huge thank you to all our staff, participants, and community members for everything you’ve done over the past month You all make BigDog such a great place to be, and I really appreciate everything you do. This month is a special one for me, as I’ve officially hit my one-year milestone with BigDog! It has been such a joy getting to know you all and working together to make a difference. I’m really excited to see what the next year will bring
Did You Know?
Moving your body does not have to mean going to the gym. Just 10 minutes a day can make a big difference. Dance to your favourite song, stretch while watching TV, or take a quick stroll outside These small bursts of movement can boost your energy, lift your mood, and even help you sleep better. Mini Challenge: This month, try adding a little extra movement into your day Do 10 chair squats, take a walk to the letterbox, or have a quick stretch before bed. See how you feel by the end of the week!
Ask Us Anything!
Have a question about NDIS, supports, or BigDog? Send it through! We’ll share answers (and maybe even some fun ones) in next month’s newsletter
CarInsurance
We have had some enquiries as to why comprehensive car insurance is needed. Here’s the simple explanation:
CTP (Compulsory Third Party) – included in your rego –only covers injuries to people if you cause an accident It does not cover cars, property, or your own vehicle
If you only have CTP and you crash, you personally pay for all damage. That could be tens of thousands of dollars, and could leave you without a car to do your shifts
Comprehensive insurance covers both your car and others, plus damage to property, theft, fire, and storm events
Most importantly, for our professional indemnity and liability insurance to apply to you while transporting participants, you must hold comprehensive car insurance Without it, you are not properly covered, and neither are we as an organisation And finally if you’re saying you can’t afford comprehensive insurance, it probably means you can’t afford NOT TO have it. One accident without cover is likely to cost you far more than a year’s premium
Toowoomba Farmers’ Market
Every Saturday at the windmills near Cobb & Co Museum (East Toowoomba). Fresh regional produce, local artisans, and a relaxed atmosphere Great for a morning walk and a coffee visit tr qld gov au+2Travel Australia Your Way+2 Queens Park & Laurel Bank Park
Enjoy beautiful spring gardens, shady trees, walking paths, and free picnic BBQ areas Perfect for a relaxing afternoon outdoors Travel Australia Your Way+2Journey Discover+2 Japanese Gardens, USQ
Walk the peaceful lakeside paths, see the waterfalls, enjoy the gardens designed in traditional Japanese style A tranquil spot to unwind and connect with nature
COMMUNITY ROCKHAMPTON HAYLEY
ParticipantSuccessStories
We received a heartfelt message from a support coordinator expressing their gratitude for the care their participant has received: "A big thank you to the team of Carers (Support Workers) and EPs for taking such great care. They feel supported and heard. Thank you!"
This kind of feedback reminds us how important compassionate, attentive care is To all our Support Workers and EPs your dedication truly makes a difference every day!
Support WorkerCorner
As a support worker, clear professional boundaries aren't just about protecting yourself they help the person you're supporting feel safe and respected too.
Rockhampton’sOktoberfestis BACK!
Get your steins ready and your best Bavarian gear ironed – because Oktoberfest is rolling into Rocky on Saturday, October 4th at the gorgeous Riverside Precinct! �� Think frothy German beers, giant pretzels, sausages sizzling, and live oom-pah-pah beats that'll have you doing the chicken dance in no time ����
This 18+ event is serving up Euro vibes with a Central QLD twist, complete with:
�� Imported German brews & ciders
�� Authentic eats (yes, there will be schnitzels!)
��Bavarian music & cheeky competitions
��mPlenty of room to dance, mingle, and prost your night away!
�� Where: Rockhampton Riverside Precinct
�� When: Saturday 4 October | From 3PM till late
�� Tickets: On sale now at capricornevents.au
Tip: If you're ever unsure about whether something is appropriate (like accepting gifts or adding someone on social media), check with the service coordinator When in doubt, keep it professional and kind
It’s not always about the big wins Sometimes the smallest moments a shared laugh, a calm conversation, or showing up when someone’s having a tough day make the biggest difference
Reminder: You might not always see the impact you have, but your presence matters more than you know
Every behaviour communicates something When someone is upset or acting out, try asking yourself: What might they be trying to tell me?
Quick Tip: Stay calm, keep your body language open, and avoid escalating language. Take a step back (literally, if needed), give space, and always debrief with your team after.
DAYSERVICE TOOWOOMBA JESS
RECAP
Despite this month’s spooky feel with Halloween on the horizon, last month was filled with sunshine, spring flowers, and plenty of carnival fun! Our groups enjoyed some incredible community events and activities that brought colour, laughter, and excitement to the season.
�� Looking Ahead – October
October is shaping up to be packed with variety, growth, and fun! Our calendar is full of fitness sessions, skill development programs, social engagement opportunities, library education activities, exciting outings, and the much-anticipated return of swimming. Please remember to bring towels and swim gear so you’re ready to jump straight in!
The highlight of September was without a doubt the Disability Carnival Sideshow Alley Day at the Toowoomba Carnival of Flowers
A huge thank you goes out to the community for organising such a welcoming and inclusive event Everyone had a fantastic time, especially on the dodgem cars, which quickly became the crowd favourite The smiles and laughter showed just how much joy this day brought.
Another standout activity was the Science Display at Cobb & Co Museum This hands-on exhibition gave participants the chance to explore science in a fun and interactive way From experimenting with light, sound, and motion to exploring new ideas through creative displays, the experience sparked plenty of curiosity.
Beyond the learning, the day was also about building social connections Working together, sharing discoveries, and discussing what they had learned gave everyone the chance to practice communication, teamwork, and confidence in group settings. The museum setting encouraged problemsolving and critical thinking, while also providing opportunities for peer support as participants helped each other interact with the displays.
With those big blue eyes and a smile that stretched from ear to ear, you brought light into every room. You will be deeply missed. This isn’t goodbye it’s just a ‘ see you later’, Mr Fisher.
Embark on a new adventure every day with Jess and the team with the Toowoomba Day Service
RECAP
�� September Recap & October Preview
September was full of energy, connection, and memorable moments here at Rocky Day Service!
Alongside our regular favourites weekly library visits, hands-on cooking classes, exciting rounds of 10-pin bowling, and our much-loved pub lunches we enjoyed some special outings that brought fun, learning, and plenty of smiles.
�� Movie Outing – Kangaroo
To wrap up a busy and exciting month, we headed to the movies to see Kangaroo It was the perfect way to relax, laugh together, and end Sept on a high note.
EXPLORING CAVES
One of the biggest highlights was our adventure to the caves Exploring the winding underground paths gave everyone a chance to discover the natural beauty and history hidden beneath the surface. The trip was both educational and exciting, sparking lots of curious questions and great conversations along the way.
We also spent time at the Japanese Gardens, where the calm atmosphere and colourful surroundings made for a truly relaxing day out. This peaceful walk was a wonderful way to enjoy the fresh air, take in the scenery, and share quiet moments together—supporting both wellbeing and connection
JAPANESEGARDENS BEACHDAY OUT
Another standout was our beach day. With the sun shining and the waves rolling in, participants enjoyed a laid-back day by the water The group shared laughs, soaked up the sunshine, and tucked into some classic hot chips at the beach simple pleasures that created special memories
Embark on a new adventure every day with Logan and the team with the Rockhampton Day Service
RO
KNOWING YOURROLE ASA SUPPORT WORKER
Please remember not to overstep your role as a support worker. Overstepping can lead to burnout, compassion fatigue, and unclear boundaries across the team. By maintaining professional boundaries, you support your client to build resilience and independence.
It’s important that you know your roles and responsibilities. If you are ever unsure, please reach out to the admin team at the office for clarification.
Questions about client plans or invoices should always be directed back to the office.
ShiftNotes!
We have noticed an increase in shift notes lacking detail. Please be reminded that shift notes are extremely important because: They provide a clear record of what occurred during the shift
They form the basis for reports and documentation. They allow admin staff to advocate for and support you. They are a compliance requirement
Please ensure your shift notes are accurate, detailed, and completed promptly
Please see Reception’s article for more information on KMs
We have noticed an increase in incorrect KM claims. If you are unsure about how to claim kilometres, please contact the admin team for guidance
It is extremely important that you clock in and out at the time of your shift This should not be done weeks later
Accurate clocking: Confirms your attendance at the shift. Ensures payroll accuracy.
Supports compliance requirements
EXCITING NEWS:
SPOTLIGHT
ON SHAYLA – RAISING AWARENESS FOR BREAST CANCER
This October, we’re proud to share that our very own Exercise Physiologist, Shayla, will be presenting at the Cancer Council as part of Breast Cancer Awareness Month.
Shayla will be speaking about the role of exercise in breast cancer prevention, recovery, and survivorship, and how movement can be a powerful tool during and after treatment. Her presentation aims to educate, inspire, and support those affected by breast cancer – a cause close to many of our hearts.
Why Breast Cancer Awareness Matters
Every October, Breast Cancer Awareness Month reminds us of the importance of: Early detection – regular screenings can save lives. Education – understanding risk factors, symptoms, and how lifestyle choices can make a difference. Support – for those battling breast cancer and those who have survived it.
As a health club, we believe in whole-person wellness –physical, mental, and emotional. Breast cancer awareness isn’t just about one month; it’s about ongoing support, empowerment, and community.
How You Can Get Involved
✔ Wear pink this month to show support
✔ Donate to the Cancer Council or a breast cancer charity
✔ Talk to our team about ways to stay proactive with your health
✔ Share Shayla’s message and raise awareness within your own circle
Let’s continue to move forward together – for health, for strength, and for each other.
BEACH
What a fantastic day we had at our recent Beach Day Out! Thank you to everyone who came along and made the day so special. It was heartwarming to see so many familiar faces, smiles, and laughs shared under the sun. Your energy and community spirit made it one to remember.
Events like this re more than just ex joy, and taking tim relax and unwind.
We’re already loo forward to the ne
Happy Birthdayeveryone! Wishing you endless joy and success today and always!
BIRTHDAY
HAPPY
BILLY, MACKA, TAYLAH, LEISA, DANIEL HORNE, JATALIA, CHRIS S, HAYLEE
BIGDOG RECEPTION
BIGDOG VEHICLES
BigDog will be reducing the number of company vehicles. A limited number of vehicles will remain available for highneeds clients. All other staff will need to use their personal vehicles for work purposes from 1 November.
Please note the following requirements:
You must have comprehensive insurance and third-party insurance on your personal vehicle.
Kilometres (kms) will start counting from the moment the participant being transported (PWD) is in the vehicle, unless otherwise stated in the shift notes. This applies especially for participants who have a budgeted number of kilometres, for example those who live out of town. All instructions in shift notes must be strictly adhered to.
If you have not yet signed the Personal Vehicle Agreement, please advise us of your intentions so we are aware of your plans.
All required documents must be sent to the correct contact:
Taylah – for Rocky staff
Caity – for Toowoomba staff
We appreciate your cooperation during this transition. Please ensure all documentation and requirements are finalised before 1 November to avoid disruptions.
Our reception team is here to greet you with a smile, answer your questions, and make your visit a great one!
