Inspire Nov 23 by Benham Publishing Limited

The business magazine of Hertfordshire Chamber of Commerce

November - December 2023

INSIDE p13

Patron Focus Sustainability is top of the agenda for construction company Willmott Dixon.

p14

Inspirational Leader Sally Bedwell, Senior Business Development Manager at Morgan Sindall Construction explains why working locally and inclusively is crucial to large businesses.

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Spotlight Focus Dacorum is the destination of choice for businesses.

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Inspiring Hertfordshire Awards 2024 100 year anniversary celebration of Herts Chamber of Commerce.

Steve Malkin

Founder and CEO of Planet Mark We’re in it together tackling climate change is a challenge for everyone in Herts p4

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WELCOME & CONTENTS

elcome to the latest edition of Inspire magazine.

Keep Thursday, 27th June 2024 free in your diaries as that is the date we have booked for next year’s The Inspiring Hertfordshire Awards.

The Chamber’s Zero Carbon Conference was a very informative and valuable event. The impact of climate change is affecting all businesses across Hertfordshire and it was useful to listen to what Steve Malkin, Founder and CEO of Planet Mark, and Lynne Ceeney, from Hertfordshire County Council, and our other keynote speakers, had to say on the topic. Finding the answers isn’t going to happen in a day, but I was proud to see our guest speakers and so many Chamber members come forward to offer their advice on how we can tackle the challenges affecting our planet. What really shone through on the day was everyone’s willingness to support each other. This is indicative of how our Chamber works together. Meetings of the Herts Go Green and Grow initiative are now available to all members on the Chamber website. This is a fantastic initiative to get involved in so do please take a look. It was launched last year by our Chamber in collaboration with our members: JPA Workspaces, KGK Genix, Estu Global, Net Zero International and

I look forward to seeing you at our Christmas lunch, which is on Friday 8th December at Sopwell House. It will be a great way to kickstart this year’s festivities. It has always been a popular date on the Chamber calendar and this year, we are excited to be joined by Richard Jones, the only magician ever to win Britain’s Got Talent. Have a very merry Christmas and I wish you all a very happy, healthy and prosperous 2024. Julian Carter Chief Executive Officer Hertfordshire Chamber of Commerce

Insight MCL to support organisations in achieving accreditation for their Scope 1 and 2 emissions reporting. Looking ahead to next year, 2024 will be our 100th anniversary, a significant milestone in the Chamber’s history. We have a host of exciting events planned around this special milestone. We will reveal more details soon.

Contents Sustainability

4-7

Environment

Skills

Patron Focus

British Chamber of Commerce (BCC)

Inspirational Leader

Growth Hub

Spotlight Focus Area

16-17

Members News

46-47

Chamber Events

24-28

New Members

Members News

Magistrates Scheme

News

Entrepreneur Foundation

Hertfordshire Global

Inspiring Hertfordshire Awards 2024

Meet the Team Membership Focus

Membership Benefit

38-39

Economy

Venues

40-41

Last Word

Tel: Email: Web:

01707 502180 enquiries@hertschamber.com www.hertschamber.com

54-55

Keeping the Heart in Herts

Editorial and General Enquiries Hertfordshire Chamber of Commerce York House, Salisbury Square, Old Hatfield, Herts, AL9 5AD

Publisher Ian Fletcher Benham Publishing Limited Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ Tel: 0151 236 4141 Fax: 0151 236 0440 Email: admin@benhampublishing.com Web: www.benhampublishing.com

40 Published November 2023 © Benham Publishing and Hertfordshire Chamber of Commerce Advertising and Features Karen Hall Tel: 0151 236 4141 Email: karen@benhampublishing.com

Disclaimer Inspire is published for Hertfordshire Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to Hertfordshire Chamber of Commerce. Views expressed in Inspire are not necessarily those of Hertfordshire Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. ©2023 Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

Production Manager Mark Etherington Tel: 0151 236 4141 Email: mark@benhampublishing.com

Media No. 1962

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SUSTAINABILITY

We’re in it together Tackling climate change is a challenge for everyone in Hertfordshire.

he impact of climate change is affecting everyone across Hertfordshire and it is vital that all businesses understand the challenges and are fully prepared to meet them. This was just one of the key messages arising from the Chamber’s Zero Carbon Conference.

Adrian Shah-Cundy, VolkerWessels UK

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The event brought together keynote speakers, journalist and broadcaster Lucy Siegle, and Steve Malkin, Founder

and CEO of Planet Mark, at this established event at Rothamsted Enterprises. In his opening keynote speech, Steve took the time to explain the various jargon that is used when talking about emissions and climate change challenges, including talking about the difference between the three scopes of emissions and discussing the real meanings of net zero versus carbon neutral. This provided a good base for what followed, with further presentations and breakout sessions looking at the different areas.

SUSTAINABILITY

As Lynne said, no-one is going through this alone and there are many specialists around to provide guidance and I am delighted that we have so many here in Hertfordshire. “As Lynne said, no-one is going through this alone and there are many specialists around to provide guidance and I am delighted that we have so many here in Hertfordshire.

“But I was proud to see our guest speakers and so many Chamber members come forward to offer their advice on how we can tackle the challenges affecting our planet. “It is unsurprising that some organisations are further down the line than others, but what shone through on the day was everyone’s willingness to support each other.

“I hope everyone who attended the event left with some key actions for their own businesses and that by working together we can make the county a leader in tackling the climate-change challenges.” The event was chaired by Adrian Shah-Cundy, Corporate Responsibility Director for VolkerWessels UK and attracted more than 150 delegates. The day was sponsored by Hatfield Park, RO Group Trading Limited and Hertfordshire County Council.

Lynne Ceeney, Director of Environmental Sustainability at Hertfordshire County Council, was among the guest speakers. She said “Preparedness is key” as she encouraged organisations not to go it alone, but to learn from larger companies who have already made progress on their journey to net zero. Her session focused on what is already happening within the county and how climate change is affecting everyone. Julian Carter, Chamber CEO, said: “The topics around greenhouse gases, emissions, the changes in our weather are all huge and finding the answers isn’t going to happen in a day.

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SUSTAINABILITY

Specialists lead conversation

on sustainability topics

Everything from heat pumps to decarbonisation strategies were discussed during breakout sessions during the conference.

ttendees had a variety of topics to choose from with guest speakers from different organisations leading the conversation. Kelly Crews, Head of Decarbonisation Service at Willmott Dixon, headed up a session entitled Achieving net zero: Decarbonisation strategies for a sustainable future. Topics on the table included the significance of setting clear, science-based targets, developing comprehensive decarbonisation strategies, reducing emissions through energy efficiency measures and transitioning to renewable energy sources, while adopting sustainable supply chain practices. The session provided valuable knowledge to help drive forward change, building a more sustainable future for all. Kier operates a One Planet Action Plan with 10 key themes covering social and environmental sustainability, which was the subject of the session led by Matt Tompsett, Head of Environment and Sustainability at Kier Transportation. Local barriers and best practices in transportation were explored with consideration given to how thinking holistically can make a difference.

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Yanina Aubrey, Director of Business, Enterprise and Innovation (Office of the Vice-Chancellor); Dr Chamu Kuppuswamy, Climate Change Research Centre and Law School Senior Lecturer; and Nanna Blomquist, Senior Environment and Sustainability Adviser, all from University of Hertfordshire, talked about the university’s corporate approach to sustainability, and how it is working with businesses and other organisations across the region to further its sustainability ambitions. Attendees heard about how the university is supporting SMEs to innovate and bring new sustainable products and services to market, how it is working with local government to help them achieve net zero targets and how it can help businesses develop sustainability skills, innovate sustainably, support in applying for public funding and recruiting specialist talent. Dean Foskett, Associate Director; Annabel Lait, Director; and Richard Grenfell, Associate Director, from Saunders Partnership Ltd (Architecture and Urban Design) came together to go into the theme of successful collaboration for the design of truly sustainable zero carbon developments. They highlighted how the development of highly sustainable zero carbon schemes

requires a commitment from the client, the architect and the full design team. It was explained that clear sustainability targets needed to be established at the outset, forming part of the briefing process, and allowing all parties to work collaboratively towards a common zero carbon goal. Heat pumps are becoming increasingly popular as an alternative to traditional heating methods and Martyn Ives, Technical Sales Director for Fujitsu General Air Conditioning (UK) Limited, introduced the technologies and considerations for the use of heat pumps. He explained the efficiency gains and extensive carbon savings, direct and indirect, and how changing the way energy is used in buildings, not only through the use of renewable technology, but also through energy consumption patterns, can lead to a decrease in emissions. The Herts Go Green and Grow team, led by Alasdair Craig from founding member Etsu Global, outlined the opportunities net zero can bring where profit and purpose go hand in hand. The energetic workshop also incorporated a sustainability quiz to provide food for thought and demonstrate what everyone had learned through the day.

SUSTAINABILITY

Herts Go Green and Grow update

The October Herts Go Green and Grow meeting was held at Home Farm in Elstree, hosted by Jess Allen-Back and Alice Darby in one of their fabulous barns.

his was the first dedicated ‘live’ HGG&G meet and everyone who was able to make the time to attend loved it! The globally shared ‘Wow’ on arrival was a tangible reminder of our innate links to nature and the effect on our wellbeing. Conversation and communication levels were very lively throughout the morning. David Hawes from Net Zero International gave a legislation catch up and was followed by Helen Burridge, Herts County Council, outlining the function and key elements of the Climate Change and Sustainability Partnership (HCCSP) Plan – it is good to see how we all fit in with Hertfordshire plans. (Keep an eye out for the HCCSP exciting news about 2024 conservation days.) It was then the turn of Emma Norrington from the Herts and Middlesex Wildlife Trust and Jess Allen-Back from Home Farm outlining some simple ways that we can all help nature, biodiversity, and conservation issues – as individuals and organisationally. The Herts Chamber Zero Carbon Conference at Rothamsted Enterprises on October 6th was a busy day for HGG&G members.

One of the Headline Sponsors, Edward Rowlandson from the RO Group, was a keynote and panel speaker, whilst the HGG&G group also had its own breakout session ‘Net Zero as a Business Opportunity’ illustrating how different approaches can all achieve success. Run by Estu Global and presented by Simon Littlewood, Alasdair Craig and David Hawes, it was a lively affair! Looking forward, the HGG&G meetings will now be bookable on-line on the Herts Chamber website from November, and these are free for

Coming up on Saturday 9th December, the Frogmore Paper Mill Street Food Market is back with a festive twist all whilst learning about Frogmore Island, a thriving wildlife haven in the middle of Hemel Hempstead! It’s also home to the world’s oldest mechanised paper mill, the birthplace of paper recycling and currently re-developing into an eco-education heritage centre. Find out more at visitors@frogmorepapermill.org.uk

all members with a small fee for non-members A programme change means 2024 meetings will be every other month with agendas published in advance so members can dip in and out as interest dictates, with a new mix of live and virtual events. There are also some exciting new events coming up in 2024 so make sure you check the Chamber website! Finally, this is a sign off for 2023 with a heartfelt plea for a more sustainable Christmas – how can we contribute more and waste less? For example, seven million real Christmas trees go landfill every year in the UK – how about buying a Christmas tree in a pot so it can be planted afterwards, or renting a live tree for return and replanting? Can we get creative with wrapping this year by using newspaper, magazine pages, deflated foil balloons and accumulated boxes and tissue paper instead of using the typical 227,000 miles of warp purchased and thrown away- an average four rolls of wrapping paper each. Can you give different types of gifts which help nature – bird boxes, seeds, bug hotels, or gift subscriptions with last impact. At the very least, can we purchase locally #keeptheheartinherts.

Fiona Edwards JPA Workspaces

INSPIRE

How a strategic advisor can boost and improve your business performance

s business leaders contend with many external factors and operational challenges, they may not always be able to focus on strategy. This is where a strategic advisor can help, identifying key areas for development, collaborating on problem solving and identifying the best solutions. Our Azets Boost facilitators, help you find the solutions to your business challenges, and fulfil your strategic objectives. You know your business, and your industry best, but our advisors help channel that wealth of knowledge into action. I have highlighted some simple, but powerful, tools that can be used to help you achieve your ambitions:

Now-Where-How

Change will not occur when both positive and negative forces are equal, or where the negative force outweighs the positive force. For change to occur, the positive forces must overpower the negative.

A common pitfall of the NOW analysis, is to start fixing things straight away. This approach often results in dealing with symptoms rather than root causes.

Mind mapping

This tool forces you to think about where you are NOW and WHERE you want to be, before then analysing HOW to get there.

The WHERE analysis, is often much harder to do. However, using a more thorough process will identify what is truly important. Once you have clarity, we can move onto the HOW, and start turning strategy into action.

Force Field

A Force Field analysis is used to drive strategies into action, by discovering how to double the impact of positive forces, and halve impact of negative forces.

Mind mapping is one of the simplest, yet most powerful tools to problem solve. It’s designed to help organise your ideas by capturing the natural flow of your thoughts. At Azets, our Azets Boost advisors understand that no two businesses are the same. Solutions are tailored to you and your business, using our experience, tools and techniques. We help you track your business performance KPIs to measure progress. Our Azets Boost advisors can facilitate you achieving your strategic ambitions; supporting business leaders to identify key areas for development, and solutions. We want to be your partners in success, and boost your business performance.

For more information on how our Azets Boost Advisors can support you, speak to a member of our local team today. Please see Azets’ offer to Chamber members on the opposite page. 8

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Boosting and improving business performance As the largest regional advisor to SMEs across the UK, we are experienced in helping businesses grow and achieve their strategic goals and ambitions. Our Azets Boost team support business leaders with strategy development and advice to boost business performance, whilst allowing leaders to continue to give the day-to day workload its necessary attention. We’re offering fellow Hertfordshire Chamber members a free, no obligation, Azets Boost session including a complimentary one page business plan.

Get in touch with Katie Watson to book your free meeting.

katie.watson@azets.co.uk 01992 550847 Hertford

#AzetsSMEChampions azets.co.uk INSPIRE

SKILLS

Together we can make a difference As we highlighted in Edition 58 of INSPIRE, the Local Skills Improvement Plan (LSIP) is an extremely important piece of work being undertaken by the Hertfordshire Chamber and across the whole of the UK through our colleagues in other Chambers. John Woodruffe, (LSIP Project Manager), said: “I am pleased to announce we held our first steering committee meeting during October, chaired by Rob Hill, who sits on our Chamber’s board and is Director of Innovation and Commercialisation at Rothamsted. The event was attended by colleagues from FE colleges, the University of Hertfordshire, DWP and Herts County Council. The ideas flowed and the enthusiasm and the energy to drive LSIP forward in the coming months was palpable.” “We are still waiting on approval from the Department for Education to the plans submitted by the FE colleges, which are closely aligned to the LSIP. These are under the Local Skills Improvement Fund (LSIF) and dovetail into our ten priority LSIP sectors. Once approved we will be working closely with the colleges in actively promoting and supporting their various events. In addition, in the coming weeks, we will be hosting various events around the county and would, of course, welcome as much participation as possible. Together I am certain we can all make a difference.”

Key highlights from LSIP Phase 1, include: •

86% of employers likely to take action to upskill staff in the following 12 months.

•

70% likely to engage with external training providers to upskill their staff in the following 12 months.

•

One in five employers reported that, in 12 months prior to COVID-19, they had a hard job to fill a vacancy – the most common cited reason was perceived applicant quality (sub-optimal skills, attitude or motivation for the job).

•

Employers predicted that in the following three to five years they would need greater numbers of staff with digital and technical/ practical skills.

•

Apprenticeships – 47% of employers were considering taking an apprentice in the near future, but there were widespread reservations to overcome i.e. candidate quality, reassuring employers who had had a poor previous experience.

•

17% of employers said they would be likely to support employees to undertake a higher qualification in the next three years – however, in many cases cost and time was a significant barrier.

As a quick reminder the 10 priority sectors are: •

Advanced Engineering and manufacturing

•

Community (incl. charity, health and social care)

•

Creative Industries

•

Digital, IT and Technology

•

Hospitality and Tourism

•

Life Sciences

•

Logistics

•

Professional Services

•

Property and Construction

•

Sustainability

In advance of the forthcoming events, many of which will be sector focussed, the Chamber is urging attendees to read the LSIP report.

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The Chamber’s main objectives include encouraging employers to talk with the FE colleges and Independent training providers, confirming the courses students are undertaking are both up to date and relevant, and ensuring people are coming into the workforce with the relevant skills required, which is a win-win situation for all.

To get involved, visit https://www.hertschamber.com/lsip

LEGAL MATTERS Q How do we guard

PROTECTING YOUR BUSINESS FROM DEPARTING EMPLOYEES Richard Gvero, Joint Senior Partner and Head of Employment, offers answers to questions that business owners may have. Senior employees have access to commercially sensitive information such as business strategy, product details and customer pricing/ requirements. They also have access to client contact details and build relationships with key customers. Therefore, when they leave your business, they have the potential to cause serious harm if they join a competitor or set up in competition.

against that information and those relationships passing to a competitor? The key is not to wait for the risk to arise and to include carefully drafted restrictions in employment contracts. These can control the misuse of information and the exploitation of customer relationships beyond an employee’s time in your employment. They can prevent the former employee competing with your business for a period of time.

junior staff but are advisable for senior staff or those in roles with close contact with key customers on a regular basis and who have access to commercially sensitive information. The courts recognise that a business has a protectable interest in maintaining a stable workforce.

Q Are such restrictions

enforceable?

Yes if the restrictions have been carefully drafted. They will be enforceable provided that they do not extend beyond what is reasonable to protect the employer’s legitimate commercial interests in their “trade secrets” or valuable business relationships. Simply wanting to prevent competition is not sufficient justification.

Q When do restrictions overstep

the mark?

That is often when they are too wide in geographical range or over too long a period of time. For example, the restriction might prevent an outgoing employee from competing in the same industry within a geographical territory which goes beyond where the employer operates. Another example of excessive restriction is where the restriction prevents the employee from dealing with customers with whom they have not previously had material dealings. In that case, there would be no relationship with the employee to protect.

Q Can the poaching of staff be

Q If these restrictions are

prevented?

Yes it can, provided the restriction is proportionate. The restrictions are generally considered inappropriate for

breached, what remedies are available to you?

As well as being able to sue for any losses that your business has sustained, you are able to apply for what is known as an “injunction” to stop any further breach of the restrictions and the competitive activity.

Q Are there any pitfalls to look

out for?

It is important to act swiftly both to minimise the loss that your business sustains and also to be able to obtain an injunction since courts are reluctant to grant relief where there has been significant delay. The restrictions must be tailored to your business and the seniority of the employee in question. “Cut and paste” restrictions are not advisable. Also, keep the restrictions under review as their reasonableness is assessed at the time they were entered into and not at the time they are enforced.

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PATRON FOCUS

Construction company is building a positive future

Oaklands College’s Homestead Building, St Albans with Willmott Dixon staff

Sustainability is top of the agenda for a construction company aiming to become zero-carbon in its own operations by 2030.

he bold target of Chamber Patrons Willmott Dixon, the UK’s leading independent contracting and interior fit-out group, is being backed by positive action. While some businesses have still to create a plan, Willmott Dixon is already three years into its Now or Never 10-year sustainability strategy. But the organisation is far from complacent and continues to look for different ways to support its long-term goals. Sarah Frith, Head of Design said: “Sustainability remains one of the biggest challenges facing us. As a business, we are concerned with finding ways to ensure that the work we do is delivered sustainably and the buildings we construct are fit for the future. “The Chamber has helped by providing useful contacts and industry insight into key issues.” Willmott Dixon, which is headquartered in Letchworth and also has a regional office in Hitchin, set out its ambitious plans to achieve zero operational carbon emissions – with no offsetting – in 2020 and set a 10-year deadline. It also wants its supply chain partners to reach the same goal by 2040. Its Now or Never strategy covers three key areas, with Better Planet just one of them. The company, which has a purpose beyond profit, also includes Brilliant Buildings and Building Lives in its 10-year plan as it aims to leave a strong community, environmental and economic legacy.

“We are also delivering environmental net gain on our projects. By the end of 2030 we will have planted 100,000 trees, supporting our customers and their local communities to tackle climate change and create green spaces for people and nature.

University of Hertfordshire Sports Science Building with Willmott Dixon staff

“Our approach has seen us create buildings that are well designed, of high quality, excellent value and built upon great customer relationships. But we are about more than just the buildings we create. “We also want to deliver high-impact social value, meeting the needs of the communities where we work. It is important to us that people and businesses in our communities can thrive. “Sustainability isn’t just about protecting the planet. It’s also about creating a future where everyone has opportunities. Supporting people is important to us and we offer practical help to put people on the path to good careers.” Within the Better Planet pillar, Willmott Dixon intends for its projects to leave the environment in a better state than when it began. By 2030, it plans to have no direct emissions from day-today operations by eliminating fossil fuel use in offices and on sites, moving to a 100 per cent electric fleet and continuing to only procure certified natural renewable energy. The strategy also includes generating zero avoidable waste and halving the volume of water used during construction.

“Our focus is very much on the future and how we can help the environment and the people who live in our communities. We have also launched our Decarbonise Today service to support other organisations to tackle the challenges around delivering against their own net zero ambitions. It is more important than ever that we work together and share knowledge.” Willmott Dixon has been a member of the Chamber since 2009 and became a Patron in 2019. The company appreciates the Chamber’s help in providing access to other businesses in the county to share key learning and best practice across the industry. “One of the big challenges we are facing is attracting people to the industry and ensuring they have the right skills. We know that the work the Chamber is doing with the Local Skills Improvement Plan is important in supporting not just our industry but other sectors across Hertfordshire. “Reaching out to organisations across the county and engaging with training providers will be a big positive in ensuring we are able to attract the right people to our business in years to come. “We are also grateful to the Chamber for giving us the opportunity to engage with potential customers to understand what it is they need from us, allowing us to tailor our offering to suit their needs.” For more information on Willmott Dixon’s Now or Never strategy: https://www.willmottdixon.co.uk/now-or-never

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INSPIRATIONAL LEADER

‘We are a national contractor with the local agenda always at the heart of what we do’ Sally Bedwell, Senior Business Development Manager at Morgan Sindall Construction, talks to Sarah Dale about what makes an inspirational leader and why working locally and inclusively is crucial to large businesses.

n the UK, Morgan Sindall Construction is approaching a turnover of £1 billion, but despite its size, its focus – and strength – is working on a local level. “We’re really proud of what we deliver in our local communities and, for us, that’s delivering value way beyond the build,” said Sally Bedwell, who has worked in the construction industry for 20 years, the past two at Morgan Sindall Construction as the area’s Senior Business Development Manager. “Our purpose is to create inspiring places that enhance the communities in which we all live, work, learn, play, care and protect.” The company joined Hertfordshire Chamber of Commerce because it could see the partnership benefits, particularly with local supply chains. “We’re a large business but we’re also a local employer,” she said. “Many of our public sector customers are members alongside local supply chains. We really understand the needs of local employers and by being a member of the Chamber, we can hear first-hand the issues faced by these businesses, potentially from outside our industry, thus constantly having our fingers on the pulse.” Locally, the firm has delivered Hertfordshire’s first net-zero Passivhaus school, sponsored the Construction and Property Summit held this summer, and has worked with the Chamber on the LSIP consultation on future skills. “We don’t just talk about the skills and needs, we are proactive in how we can deliver that for the future,” added Sally.

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“We are the voice and ear of the industry; it’s a two-way street. “It’s really good to be able to understand what affects other businesses in the community.” Although Morgan Sindall is in a “very privileged position” as a financially strong organisation, Sally says the greatest challenge is ensuring a sustainable business. It mitigates against labour shortages in the sector by treating the supply chain as partners; looking after their wellbeing and offering training at every opportunity. Ageing populations and people needing to work longer means that retraining and upskilling are important factors. Morgan Sindall provides a returneeship programme, which attracts people returning to work after extended periods of leave. They also have a strong focus on recruiting ex-Forces personnel and rehabilitating ex-offenders who are struggling to break into the jobs market. Its equality, diversity and inclusivity programme also actively encourages neurodiverse people to join the business. “Being instinctively inclusive is a strong part of our culture,” added Sally, who is a mother of two neurodiverse children.

Her advice to people starting out in business is to “become a sponge”. “Learn from everyone around you,” she added. “If anything, the last few years has taught us we need to continue being ‘learning’ organisations. Innovate not stagnate. Ensure you know what the local landscapes looks like, look at your customers to see if they mirror your values so you can foster a long-term relationship, have and maintain strong values, and actively support businesses in your supply chain on their own business journey. “Join your local Chamber and meet people who have trodden that road before you and don’t be afraid to ask for advice.” Sally is very confident about the growth of Morgan Sindall Construction, which has delivered significant regeneration in Hertfordshire. The firm uses a decentralised model to ensure that decisions are made on a local level, and the business can remain agile and customer-focused. So, what is Sally’s leadership superpower? “Others would say that I’m humble as a leader,” added Sally, who is also the Chair of Constructing Excellence (Cambridge Oxford Corridor) and launched the Generation for Change board this year. “I’ve always been very inclusive in my thinking and ensuring the person with the quietest voice in the room is heard. As well as being peoplefocused, I encourage the team to be the best they can be. I’m also not afraid to challenge when I need to, although I’m always respectful. I am very passionate about what I do and I want to ensure the next generation has a voice.”

Many of our public sector customers are members alongside local supply chains. We really understand the needs of local employers and by being a member of the Chamber, we can hear first-hand the issues faced by these businesses, potentially from outside our industry, thus constantly having our fingers on the pulse.

Who are we • Locally based, independent, reputable firm covering Hertfordshire • Flexible options to suit your company’s needs • Excellent customer service • High calibre, fully trained and licenced staff • Fully accredited with SIA Approved Contactor status, ISO 9001 and Safecontractor • Competitive rates

What we do • Keyholding • Unlocks / lockdowns • Alarm activation response • Mobile patrols • Reception cover • Static Guarding • Out of hours cover • Concierge role

Our client base • Accounting firms • Bio Science companies • Business Parks • Corporate offices • Higher Education colleges • Law firms • Manufacturing firms • Property Agents • Schools; primary and secondary • Universities

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INSPIRE

SPOTLIGHT FOCUS - DACORUM

Dacorum is the destination of choice for over 8,000 businesses

with ambition to attract many more Dacorum Borough Council is committed to creating thriving and prosperous communities, ensuring economic growth and prosperity for residents and local enterprise. The council was created in 1974.

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acorum borough encompasses Hemel Hempstead, the urban districts of Berkhamsted and Tring and surrounding villages with a population c.155,000 and low unemployment rates of 2.6 per cent (March 2023). It has more than 8,100 active businesses contributing to the local economy, 98 per cent small or micro, and a high concentration of information and communication, technology and construction business sectors, including large business headquarters such as Gama Healthcare, CAE, Smiths Detection, Epson, Britvic, Huel and Sir Robert McAlpine. Its strategic location near London and major national and international connectivity has ensured it is a destination of choice for a variety of companies, including global leaders in construction, logistics and technology.

SPOTLIGHT FOCUS - DACORUM

Our business engagement support enables the council to connect with local businesses of all sizes and sectors, ensuring local intelligence is gathered to shape future plans and including the voice of business leaders in the economic and planning development strategies. The Town Centre Vision also looks to build on our quality green and blue spaces, providing attractive areas easily accessible to all, supporting the health and wellbeing of our residents and visitors as well as enhancing the attractiveness of our town centre.

Dacorum is also home to Herts Innovation Quarter, the Enterprise Zone (EZ) for the county focused on attracting a cluster of clean tech, smart construction and envirotech businesses to the area, harnessing the leading-edge expertise of building sciences specialists BRE Group, agricultural pioneers Rothamsted Research and the University of Hertfordshire; the EZ has various sites on Maylands Business Park. The intention is to build on this pedigree to ensure Hemel Hempstead is a beacon for business, attracting companies looking to relocate but also encouraging entrepreneurs to establish themselves in the centre and area. The town and area have a huge opportunity to grow their enterprise and commercial offer. Hemel Garden Communities will take the best of the existing new town and have a transformational impact on the place with over 11,000 homes and creating 10,000 jobs. The Hertfordshire Innovation Quarter will be at its heart. Our ‘Hemel Hempstead Town Centre Vision’ is an overarching framework that sets out our aims and ambitions for the town centre. We want to transform it into a thriving and vibrant place with a mix of uses including affordable homes, leisure and cultural spaces, workspaces, restaurants, bars and of course retail.

As the town centre is developed and repurposed, reflecting changes in shopping habits and the pandemic legacy, there is a wonderful chance to create shared work space, studios and offices bringing business into town. Given that people want more affordable, non-city dependent work options with accessibility to countryside, as well as London, this puts Dacorum in a great position to be the place for business and commerce. The council is committed to a placeshaping approach. They will work with partners and the community on an action plan focusing on the key priorities for delivery in the town centre. Some of these will be short-term experiments, which will improve public spaces and capitalise on the creative energy from the community to generate new uses and revenue for the town centre. The council states that it will ensure that the vision for Hemel Hempstead town centre is at the heart of the town and included in the new Dacorum Local Plan and other strategic programmes. Moving forward, the council is working on a Masterplan to regenerate, create a design and development future for Maylands Business Park. This will establish an immediate opportunity plan, a 20 year vision and design code for the development transforming the traditional and successful employment area and allowing it to embrace new challenges and opportunities. The council’s Economic Development Team provides a high level of business support and advice to assist local businesses to achieve growth and enhance new businesses’ rates of survival. By building an understanding of the economic picture and business needs in the locality, the team can assist with a range of support such as connecting businesses,

networking, local knowledge, and the range of services from the council, including planning, development and regeneration. The council runs two business centres within the Maylands Business Park in Hemel Hempstead, providing modern, serviced facilities to startup, micro or small businesses. The services extend to those businesses who are not yet ready to take on premises, through their hot desk, mail handling, virtual office facilities and meeting room hire. The council runs the Dacorum’s Den grant fund, its local version of the popular TV show Dragon’s Den, where small businesses can pitch for funding to help them grow or make a new idea into reality. Now in its 10th year, Dacorum’s Den has awarded over £90,000 to more than 70 local businesses and has created additional jobs in the borough. Our business engagement support enables the council to connect with local businesses of all sizes and sectors, ensuring local intelligence is gathered to shape future plans and including the voice of business leaders in the economic and planning development strategies. Dacorum is perfectly placed on the edge of London, within around a 30-minute drive or train ride to the capital, benefitting from the road links of the M1, M25, A41 and A1, four mainline rail stations, along with easy access to five airports. Dacorum and Hemel Hempstead is a place of significant opportunity and beauty, set within beautiful countryside including the Chilterns Area of Outstanding Natural Beauty. The town and area offer a fantastic and great value quality of life with attractions for all the family. Apart from the numerous green spaces and award-winning parks, people enjoy the range of leisure facilities on offer such as the Snow Centre, XC and Hemel Hempstead Sports Centre.

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Coniston Road, Kings Langley

Building high quality homes across the Borough of Dacorum The Bugler Group is a family owned multi-disciplinary construction and property development business with an enviable track record spanning over four decades of creating high quality new build homes throughout London and the South East. We are very proud of our long-standing partnership with Dacorum Borough Council. Together, we are delivering high quality, safe, sustainable and affordable homes that people are proud to live in. Our social value commitments to numerous local causes have also seen us make positive impacts across the Borough as part of our partnership, which we hope will last for many years to come. To find out more about us, get in touch at www.bugler.co.uk

Beechfield, Kings Langley

Construction and property development since 1982.

Mortgages with you in mind

Ready to move? So are we. Call Hertford branch today on 01992 585200

As a relationship bank we think getting to know you is the best way to help you. Your dedicated account manager is with you from application to completion, making key decisions to get a mortgage that works for you.

Your home may be repossessed if you do not keep up repayments on your mortgage

handelsbanken.co.uk/hertford Our lending facilities are only available to persons aged 18 or over and are subject to status. Written quotations and Terms and Conditions are available on request. Handelsbanken is the trading name of Handelsbanken plc, which is incorporated in England and Wales with company number 11305395. Registered office: 3 Thomas More Square, London, E1W 1WY, UK. Handelsbanken plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 806852. Handelsbanken plc is a whollyowned subsidiary of Svenska Handelsbanken AB (publ).

HB 23 l 1258 l 10.241 l 06.2023

SPONSORED FEATURE

It’s not just the economy, stupid! By Lucy Gravatt, Director of Partnerships & Communications, Hertfordshire LEP

In the latest in our series looking at Hertfordshire’s key opportunity areas, we address this fundamental question - how can the benefits of local economic growth be more widely shared? 20

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n 1992, when James Carville was advising Bill Clinton in his successful run for the White House, he coined the slogan, “[It’s] the economy, stupid!” making it the central thrust of the Democratic campaign. This now infamous quip speaks to a broader fundamental truth – that the economy and how it is managed has the greatest impact on citizens’ lives and future well-being. So how is Hertfordshire, as one of the most prosperous counties in the UK, seeking to ensure its communities benefit from its economic success?

HERTFORDSHIRE LEP

Healthy, inclusive and connected communities with access to sustainable quality places to live, study, visit and work that current and future generations can enjoy. A place that grows responsibly and celebrates the character and diversity that makes it special. A thriving economy that’s open to opportunity and puts Hertfordshire people first.

University of Hertfordshire

Watford Market.

Source: Dean Sherwood/Watford Borough Council

To help address this question we first need to set out Hertfordshire’s economic credentials. The county contributes over £46bn GDP per annum to the UK economy. Abutting a global city and with excellent connectivity to European and US markets, Hertfordshire has genuine worldleading strengths across many sectors, often built upon the excellence of its academic and research institutions, working hand in hand with the engine of innovative businesses. Its economy is defined by its connectivity to London as a world city, with associated benefits and costs in relation to jobs, housing, transport and digital infrastructure. Its leading scientific industries and research capabilities are right at the heart of the ‘Golden Research Triangle’ (Oxford, London, Cambridge). The county has outstanding sectorial strengths in advanced manufacturing; film, TV and creative digital; life sciences (cell and gene therapy); sustainable construction and clean growth; agri-science and agri-tech. Its specialist science and technology businesses and research institutions are driving some of the most advanced developments in

pharmaceuticals and cell and gene therapies; aerospace, satellite, robotic and defence technology; and sustainable construction and agriculture. Its enterprise zone, Hertfordshire Innovation Quarter, is leading the development of 3 million sq. ft. of new commercial space into a zero carbon, digitally connected workplace, just 30 minutes outside London. The University of Hertfordshire is also a significant contributor to the national economy. According to its Powering Economic Impact report of 2023, the University had an economic footprint of £730m in gross value added for the UK and £330m in gross value added for Hertfordshire, while 11,170 full-time jobs nationally – and 6,280 full-time jobs regionally – were dependent on it and its activities.

Best Before Café, Letchworth Garden City

However not all communities benefit from this economic success, due to lower level skills, low pay, digital exclusion and difficulty accessing quality affordable housing. And, like the rest of the world, the county is facing a climate emergency. Hertfordshire Growth Board, the way the county is working together to manage future growth, comprises public leaders from across local government, health, Homes England and Hertfordshire Local Enterprise Partnership (LEP). Together they are developing an ambitious vision to have: “Healthy, inclusive and connected communities with access to sustainable quality places to live, study, visit and work that current and future generations can enjoy. A place that grows responsibly and celebrates the character and diversity that makes it special. A thriving economy that’s open to opportunity and puts Hertfordshire people first.” In order to take this forward Hertfordshire Growth Board has six supporting and interlinked missions that take a more holistic approach to growth: climate and sustainability; healthy, active environment; access to good jobs, skills and supporting key sectors; quality, affordable housing; transport connectivity and access to digital. Each mission has clear actions and means of measuring success against existing baseline data. Cllr Richard Roberts, Leader, Hertfordshire County Council and Chair, Hertfordshire Growth Board, said: “Hertfordshire is a county of prosperity and opportunity, with one of the strongest economies in the country. We have some of the highest performing schools and best employment rates. Our strong business and entrepreneurial spirit, makes the county an attractive place to locate for industry. Working in partnership with the business community, district, and borough councils, we will ensure that Hertfordshire continues to be the county of opportunity where residents lead happy, healthy, prosperous lives and businesses thrive and succeed.”

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HERTFORDSHIRE LEP As part of the Government’s decision to integrate LEPs into local government, this strategy will be taken forward by a refreshed version of the LEP early in 2024. Already Hertfordshire is being viewed by Government as a trailblazer for successful integration thanks to its joined-up approach to the environment, local job creation and skills delivery. One of the first functions of this NewCo will be to listen to the views of a diverse range of voices to ensure that this strategy is relatable and relevant to all parts of society and resonates with businesses.

Chells Industrial Estate. Source: Wenta Cllr Elizabeth Dennis, Leaders of North Herts Council, and Vice Chair of Hertfordshire Growth Board, said “Hertfordshire Growth Board has been an invaluable space for districts and boroughs, bringing us together as equal partners with county, health providers, the PCC and LEP. As the form of government closest to our communities, we are on the frontline when it comes to delivering the strategic priorities necessary for Hertfordshire to succeed. The vision for Hertfordshire has been codesigned by all key stakeholders, and we all recognise the parts we need to play in order to deliver not on cold KPIs, but on the determinants of health and well-being which matter most to the people who live, work and visit Hertfordshire. By doing this, we will deliver benefits for communities which go far beyond crude economic outputs and deliver a socially wealthy county.” Hertfordshire LEP is responsible for the Growth Board’s economy mission with its focus on jobs, skills and key sectors. The LEP is also developing a new Economic Strategy that will set the direction for the county for the next 10 years. This will align with Hertfordshire Growth Board’s economy mission but will be much broader, focusing on:

•

Key sectors, innovation and inward investment

•

Employment, employability, skills and future jobs

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•

Smaller businesses (including social enterprises) across Hertfordshire

There will be a particular focus on the five ‘wealth-building’ sectors of national and international significance and the key supporting sectors that are key to our quality of life. This will create a more resilient economy that is far better equipped to navigate future macroeconomic/geopolitical risks. This will help Hertfordshire go beyond metrics such as GDP towards a more sustainable and inclusive definition of economic success. Covid-19 brought into sharp focus the close relationship between health, well-being and the economy. It exposed those jobs and industries within society that are most vulnerable to economic shocks and has accelerated the need to transition to a ‘wellbeing economy’, highlighting in particular the imperative to upskill and re-skill local people to fulfil the roles of the future. In adopting this more considered approach to wealth-creation and a more well-rounded definition of prosperity, the result will be: •

better economic outcomes, linked to productivity, export/trade, and investment – and enriching jobs;

•

better environmental outcomes, particularly progress against net zero targets and resource use;

•

better social outcomes: inclusion, cohesion progression, health & well-being, equality.

Neil Hayes, CEO, Hertfordshire LEP, said: “Hertfordshire LEP has played a key role in setting the economic direction for this county over the past decade. This new Economic Strategy will build on this important work and go much, much further, reflecting the wider social, environmental and technological drivers that could accelerate and impede our progress. By working hand in hand with local government and industry, this strategy will provide a new economic road map for the future.” This 360 degree view of the economy will also shape our response to inward investment and the definition of success. Measurement of performance over the longer term must not just be narrowly calculated in terms of foreign direct investment wins, new projects and direct jobs, but also the wider spill-over benefits to the whole of Hertfordshire’s economy. We need to measure what matters in order to deliver the widest range of benefits to the economy, its people and without further cost to the planet. In short, it’s not just the economy, stupid.

Hertfordshire Community Foundation

SPONSORED FEATURE

Lab Hotel The campus is home to GSK’s two main global research and development facilities, the Cell and Gene Therapy Catapult Manufacturing Centre, LifeArc and Stevenage Bioscience Catalyst. This co-location of R&D and manufacturing facilities enables companies to move from start-up to scale up to the development of potentially life-saving therapeutics. With over 160,000 sq ft of lab and office space offered at highly competitive prices, Stevenage Bioscience Catalyst is home to a growing cluster of start-up companies that together have raised £3bn to date. The total private equity investment in biotechnology raised in Stevenage has grown to become comparable with that of Cambridge, London and Oxford, securing Life Science Opportunity Zone and High Potential Opportunity status and contributing to the Government’s ambition for the UK to become a ‘science superpower’.

Stevenage Bioscience Catalyst – a hothouse for innovation

tevenage Bioscience Catalyst is a leading location for companies to develop and commercialise cutting edge therapeutics. It is uniquely well placed to drive innovation situated at the heart of the golden research triangle of London-CambridgeOxford.

As demand for lab space outgrows supply, the campus is expanding with planning approval secured by UBS Management and Reef Group (Reef) to create one of Europe’s largest life science sites in Stevenage. The £900m life science campus will provide 1.6 million sq. ft of lab, office and Good Manufacturing Practices (GMP) facilities working alongside global pharma R&D, cell and gene clustering excellence and the vibrant ecosystem at Stevenage Bioscience Catalyst. This ecosystem of business and scientific support enables organisations at Stevenage Bioscience Catalyst to connect and grow. The Lab Hotel, provides early stage start-ups rent-free lab space for six months. Young companies are also given access to mentors advisers, grant specialists and investors, while programmes, such as the SBC Catalyser Programme, help therapeutics and tech-bio companies refine their commercialisation strategy. Wrapped around this is a collaborative environment offering roundtable discussions, networking events, occupier lunches and an established SBC community – all designed to help start-ups to scale up and achieve their growth potential.

Find out more about how we are driving success in life sciences:

www.stevenagecatalyst.com

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CHAMBER EVENTS

Upcoming Events

With our members and benefit partners we have designed our events programme to cover a variety of topics:

November Chamber Lunch At our November Chamber Lunch, taking place on Thursday, 16th November 2023 at the Holiday Inn Stevenage, we will be joined by HM Lord-Lieutenant of Hertfordshire, Robert Voss CBE CStJ, who will discuss the benefits of being involved in the Magistrates’ Employer Recognition Scheme (MERS).

Date: Thursday 16th November 2023 Time: 11:45 - 14:15 Venue: Holiday Inn Stevenage Member Price: £45+ VAT Non Member Price: £55 + VAT

The scheme commenced in Hertfordshire and Bedfordshire in March, and encourages employers to support the role and work of magistrates, offering a tiering system for employers, depending on the level of assistance they provide. This includes pledging to encourage new magistrates to promote the role, providing additional paid leave days, and even implementing formal policies. Come along to this event, sponsored by Stevenage Borough Council for a delicious lunch, a chance to catch up with existing business contacts and use the opportunity to meet and network with new potential clients.

Leadership and organisational resilience for sustainable success Join us for a breakfast seminar on Tuesday 21st November, 08:30 - 10:30, at Rothamsted Conference Centre, with Liz Redway, Managing Director, Redway HR, where Liz will cover a wide range of topics starting with looking at your resilience as a leader; how well you manage your emotions under pressure and how well you influence the emotions of others to get the very best response. Attendees will receive practical guidance on implementing robust processes and fostering a culture of resilience and performance. Following the event participants will feel much more equipped to create and run a resilient organisation, a resilient self and ensure a sustainable future of success.

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Date: Tuesday 21st November 2023 Time: 8:30 - 10:30 Venue: Rothamsted Conference Centre Member Price: £10+ VAT Non Member Price: £15 + VAT

CHAMBER EVENTS

For more information on any event:

01707 502180

bookings@hertschamber.com or www.hertschamber.com

Women in Leadership Our next Women in Leadership lunch will be on Thursday 23rd November, at Dyrham Park Golf and Country Club, Barnet, sponsored by Keech Hospice Care. We are thrilled that our speaker will be Bev Williams, Director, Willmott Dixon Construction, who will discuss ‘How to retain & develop future female leaders.’ Bev will reveal:

Date: Thursday 23rd November 2023 Time: 11:45 - 14:15 Venue: Dyrham Park Golf and Country Club Member Price: £45+ VAT Non Member Price: £55 + VAT

● How they are attracting females into the industry ● How, with the assistance of CITB funding and Cambridge Judge Business School, they created a Women’s Leadership programme to develop their future female leaders’ mindset, confidence, capabilities and resilience as part of the Willmott Dixon 50/50 gender parity target. The programme won the award for Excellence in Business Culture at last year’s Construction News Inspiring Women in Construction and Engineering Awards ● Why mentoring is so important

#KeeptheHeartinHerts

Import Documentation - A Practical Guide This online, British Chambers of Commerce (BCC) accredited course explains how important it is that importers understand their responsibilities for imported goods and how to ensure that compliance with HMRC rules and regulations is adhered to. This course covers all the key elements of the importing process and explains in detail the procedures involved. The content of this course is as follows: ● What is an import and the import process ● What should be included in a purchase order? ● What documentation is required for import customs clearance ● What determines how much duty and VAT is payable? ● How to check an import declaration

Date: Friday 1st December 2023 Time: 9:30-12:30 Venue: Zoom Member Price: £350+ VAT Non Member Price: £400+ VAT

● Explanation of the changes from CHIEF to CDS ● Record keeping requirements for HMRC compliance for your imports ● What are HMRC duty and VAT suspension regimes which benefit the importer. ● Customs compliance with HMRC is essential so how does your business meet this criteria

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CHAMBER EVENTS

Upcoming Events

Top Brand and Digital Marketing Strategies to Get you your Ideal Client Join us on for a business breakfast with award winning agencies Midnight Blue and Amber Mountain Marketing to hear how to streamline and elevate your brand to get your ideal client to find you.

Date: Tuesday 5th December 2023 Time: 08:30 - 10:30 Venue: Cloud 9 Leisure Member Price: £10.00 Non Member Price: £15.00

Midnight Blue is the purpose-driven brand builder for SMEs in Hertfordshire. Taking inspiration from local leaders, they bring clarity and creativity to every project they do. Amber Mountain Marketing deliver results-driven digital marketing support for ambitious SMEs & leading UK brands. Streamline and elevate your business brand through strategy, identity and social and learn digital marketing strategies to get your ideal client to find you. The award-winning Midnight Blue and Amber Mountain Marketing are combining forces to show you how.

Hertfordshire Chamber of Commerce AGM 2023 We look forward to holding our AGM on Friday 8th December at Sopwell House, St Albans. Our AGM will be followed by our Christmas Chamber Lunch. Please note, by booking onto the AGM this does not automatically secure you a place at our Chamber Lunch.

Christmas Chamber Lunch We are looking forward to celebrating Christmas and enjoying a delicious lunch with friends and colleagues at this luxurious venue. Our special guest this year is Richard Jones, Magician and winner of Britain’s Got Talent! Lance Corporal Richard Jones is the only Magician to ever WIN Britain’s Got Talent! A world-class celebrity magician who can be seen entertaining at corporate events, royal parties and in theatres regularly all around the world. Richard has had sold out UK Tours, Headlined the West End and is one of the most highly viewed entertainers on TV globally. As well as being a leading TV Magician, he is also the UK’s most in demand corporate entertainer and an ambassador of the British Army.

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Date: Friday 8th December 2023 Time: 11:30-12:00 Venue: Sopwell House, St Albans. Member Price: Free Non Member Price: Free

Please note this is a member only event and we ask that you book your place if you wish to attend.

Date: Friday 8th December 2023 Time: 11:45 - 14:30 Venue: Sopwell House, St Albans. Member Price: £59 + VAT Non Member Price: £69 + VAT

CHAMBER EVENTS

For more information on any event:

01707 502180

bookings@hertschamber.com or www.hertschamber.com

Hertfordshire PA Club The Hertfordshire PA Club is a free benefit designed specifically for Personal Assistants and Executive Assistants, to enable the sharing of ideas ideas and thoughts with other like-minded colleagues.

Date: Tuesday 12th December 2023 Time: 12:00 - 14:00 Venue: Tewin Bury Farm Hotel, Welwyn. Member Price: Free Non Member Price: £15 + VAT

Our next PA Club, taking place on Tuesday 12th December, offers a delicious complimentary buffet lunch at one of Hertfordshire’s charming venues!

BUSINESS OWNERS

Are you running your business or does your business run you?

hen I started business coaching in 2015, I was surprised at how few business owners made a significant financial return on their business even though many worked long hours. Most strikingly, very few seemingly successful businesses were actually worth anything. If the owner wanted to sell, they were unlikely to attract a meaningful value. While most business owners I meet enjoy their business and have no present intention to sell, taking a few minutes out to peak over the horizon to be clear on what sort of life you want in the future often demonstrates a huge gap between ambition and reality. As someone who woke up the other day to find to my shock and horror that I was 58 years old, I know that ten years can pass very quickly. The good news is that if you have a good solid business now, you can, over 3 to 10 years, transform it into a substantial highly profitable business which will allow you the freedom, time, and finances to live the life you want.

I work with business owners to grow their business, build a Senior Management Team to run it on their behalf and ultimately create a business that works without them. This solution gives you work-life balance, greater satisfaction from running the business and improves the profitability and likelihood of successfully selling your business, if you choose.

Learn how to transform your business so it works without you - and know why that matters! Join us on Tuesday, 30th January 2024, 08.30 to 10.30 at Rothamsted Conference Centre, Harpenden, for a breakfast networking workshop with Martin Purvis, Business Coach. This workshop is designed for Business Owners and Senior Management of companies that have more than ten employees, aspirations to grow significantly, and ultimately want to have the option to sell in the future at an attractive valuation. This workshop has limited spaces, so reserve yours now! https://bit.ly/MartinPurvis

M: +44 7764 579101 E:

martinpurvis@actioncoach.com

W: https://actioncoach.co.uk/martin-purvis/ L:

linkedin.com/in/martinpurvis

Springwell Business Coaching Limited, Suite 8, Brewmaster House, The Maltings, St Albans AL1 3HT

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CHAMBER EVENTS

Women in Leadership Conference 2024

This will be our fourth annual Women in Leadership Conference, which has grown in popularity year on year, and welcomes both men and women. The conference provides an inclusive environment for delegates, where they will be informed and empowered by inspirational female leaders.

through their careers and personal lives, describing the challenges they have encountered and how these have been overcome.

Date: Friday 1st March 2024 Time: 9:30 to 15:45 Venue: Sopwell House, St Albans Our conference programme includes: • Keynote speakers • A choice of breakout sessions • Panel discussions • An exhibition • Networking opportunities

At this conference there will be a focus on innovation and skills, highlighted by speakers who will relate their journey

In addition to conference sponsorship, we are offering a number of breakout sessions and exhibition stands – take advantage of these fantastic opportunities to be part of this established event.

HEADLINE SPONSORSHIP

BREAKOUT SESSIONS

EXHIBITION STANDS

Package includes:

• Two free places at the event (Equivalent to £270 + VAT).

• One free place at the event (Equivalent to £135 + VAT).

• The opportunity to deliver a 60-minute breakout session (topic to be agreed with HCoC).

• Your logo and description featured in the conference programme.

• Four free places at the event (Equivalent to £540 + VAT). • The opportunity to give a ten-minute introductory presentation at the conference. • Your logo featured on the event webpage. • Your logo featured in an edition of Inspire magazine.

• Your session featured on the event webpage.

• Your logo featured on all collateral regarding the event.

• Your session featured in an edition of Inspire magazine.

• The opportunity to host your own exhibition stand during the conference.

• Opportunity to display your own collateral and banner at the event.

• The opportunity to display your own collateral and banner in the main conference hall.

• Inclusion in the social media campaign and marketing regarding the event.

• Inclusion in the social media campaign and all marketing regarding the event.

£3,000 +VAT per sponsor

• The opportunity to display your own collateral and banner at the event. • Inclusion in the social media campaign and marketing regarding the event.

£295 + VAT

• Your logo and session description featured in the conference programme.

£1,500 + VAT

If you are interested in sponsoring the event, please contact bookings@hertschamber.com PLEASE NOTE: The early bird rate rate for members is £121.50 + VAT which ends on 5th January 2024. 28

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MEMBERS NEWS

‘Tommy’ silhouettes and poppies in place

to help Watford pay its respects

Silhouette figures of First World War soldiers or ‘Tommy’s’, have again been installed across the town by Watford Borough Council and Murrill Construction Ltd, as part of an art installation called ‘There But Not There’ run by military charity Remembered.

he campaign, which the council has been supporting since 2018, aims to respect those who died in the First World War, symbolising more than 1.1 million British and Empire service men and women who did not make it home. It also aims to educate all generations about why so many made the ultimate sacrifice, and to raise funds to help heal those suffering from the hidden wounds of war. The sculpture depicts a ‘Tommy’ – an informal term for a soldier in the British Army – who stands thoughtfully, head bowed, rifle in hand, as he reflects upon the sheer horror of World War I as peace is declared in 1918. There is also an ‘Unknown Women in War’ statue at Gammons Lane, which is designed to help the nation commemorate and recognise the bravery and sacrifices of women in war. In total, the council has installed 28 of the sixfoot-tall sculptures in public spaces around

the borough. These poignant installations which are placed across the UK, bring the people lost during the conflict off memorial walls and into physical public spaces, reminding the public of the conflict’s grave impact on communities across the country. Elected Mayor of Watford Peter Taylor said: “We have been supporting this initiative since 2018. It is very important to place these silhouettes across Watford as a reminder of the sacrifices people made during the two World Wars. The impact that the wars had on our town was enormous, with huge numbers of Watfordians joining the call to arms and the town pulling together to support the war effort. “We will also be commemorating those who fought in later conflicts such as Captain Tom Sawyer, Corporal Christopher Harrison and Private Tom Lake. I hope residents are able to join the Remembrance Service on the 12 November and pay their respects.” To view a map of the locations of the Tommy’s and to find out more, please visit www.watford.gov.uk.

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HERTSMERE BOROUGH COUNCIL SPONSORED FEATURE

Hertsmere not just a borough it’s a vibrant and thriving community Nestled in the heart of Hertfordshire, Hertsmere is not just a borough – it’s a vibrant and thriving community. At Hertsmere Borough Council, we’re charting an inspiring course towards economic growth, community well-being, and a sustainable future. This year, we have been making waves with our unstinting commitment to combat climate change, bolster local economies and foster community growth.

ur vision for Hertsmere is at the core of our strategic direction, and it’s nothing short of remarkable. We are on a mission to become a shining example of sustainable development, with a laser-focused dedication to mitigating the impacts of climate change. We are stepping boldly into a greener future.

Borehamwood, and then extending our rejuvenation efforts to Potters Bar, Radlett and Bushey. Our collaboration with place consultants is the first step in this exciting transformation.

What truly sets Hertsmere apart are its unique settlements, each with its own vibrant town centre, brimming with character and charm. We are embarking on a journey to revitalise these hubs, starting with

Business support is a cornerstone of our economic development strategy. We are committed to offering high-quality support for businesses through partnerships and personalised engagement. We run a series

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We owe a debt of gratitude to the business owners and managers who have joined our campaign. We applaud businesses from across the borough, spanning diverse sectors like specialist shops, hairdressers, beauty salons, leisure centres, cafes, and pubs.

of initiatives to support and train businesses to become more successful and raise their awareness of the help that is available to them, backed up by networking opportunities to meet and trade locally. Hertsmere leverages its rich pool of local businesses to actively seek investment opportunities, resulting in a thriving local economy. We are also nurturing a skilled workforce, starting with local schools and further education colleges. Our goal is to equip residents with the skills needed to compete for jobs at all levels. We are diligently working to ensure that there are ample local job opportunities for our residents, bridging skills with relevant job openings through collaboration with the Department for Work and Pensions.

HERTSMERE BOROUGH COUNCIL SPONSORED FEATURE

Our work with the Community Renewal Fund, in collaboration with DWP and Clarion Housing Association, has empowered 496 residents to enhance their skills and secure employment opportunities. This programme has already led to 342 job placements, strengthening bonds within our communities. We’ve invested further into this scheme to ensure the work can continue. This month, we are excited to host the second ‘Generation Hertsmere’ programme, supported by Hertfordshire Local Enterprise Partnership. This initiative connects young people from secondary schools across the borough with local employers, fostering invaluable connections. We will have over 50 businesses joining us and inspiring pupils in Years 10-13. It follows the success of last year’s event which saw business professionals give up their time and spend the day and evening talking to more than 600 pupils, encouraging them to look at the range of opportunities that were open to them as they make their choices. If you have a child at school in Hertsmere or are a Hertsmere resident aged 15-18 years, please come to the twilight evening by visiting https://www.hopinto.co.uk/generation-careersfair-hub/generation-hertsmere-2023/ or scanning the barcode on the image attached. Our new Local Plan is in the works, and it’s a golden opportunity to shape the future of the borough while ensuring affordable homes for sale and rent are part of the plan. We’re also working with our South West Herts partners on a Joint Strategic Plan to help us optimise future growth potential in that wider area, whilst levering in new infrastructure that straddles more than just one district.

Our ‘Action Zero’ programme, working with Wenta, is already funding 51 local businesses to combat climate change, reduce carbon footprints, and produce eco-friendly goods and services. In addition to environmental benefits, they gain a competitive edge and contribute to the sustainable goals of the borough. Collaborating with Welwyn Hatfield Council, our Disability Confident Conference in July 2023 raised awareness about the benefits of employing and trading with people with disabilities, with 120 businesses participating and knowledgeable guest speakers. Next month, we look forward to our ‘Purple Tuesday Masterclass’. inspiring organisations to enhance accessibility in customer environments, whilst understanding the advantages of looking at a relatively untapped talent pool for their staff members and increasing their profitability. We are deeply committed to fighting climate change, with initiatives like the Beryl Bike Scheme, currently in Borehamwood, but looking to expand to other settlements in the near future, and the tree giveaway promoting environmental sustainability. Solar Together is helping residents boost their home energy efficiency, and we’re implementing new options for cycle storage and repair to encourage sustainable travel.

and cultural heritage. The ‘Elstree’ brand is a coveted treasure, synonymous with the pursuit of excellence in the world of entertainment. With resolve and dedication, we shall surmount these challenges and ensure that Elstree’ shines even brighter, illuminating the path forward for generations to come. Lastly, our new enforcement team is set to launch a trial scheme by mid-2024. These officers will tackle issues like parking infringements, antisocial behaviour and flytipping, freeing up valuable police resources for more serious offences. At Hertsmere Borough Council, we’re at the intersection of progress and prosperity, where economic growth, environmental sustainability and community development converge are helping the borough to flourish. With innovative initiatives and a crystal-clear vision for the future, we are making a resounding impact on economic development, climate action and community support. Join us on this incredible journey.

Elstree Film Studios, while encountering formidable challenges in the form of asbestos and RAAC discoveries within three of our prized soundstages, continues to stand as an indomitable bastion of cinematic artistry. Our unwavering commitment to safeguarding the enduring legacy of this invaluable public asset remains resolute. These iconic studios, renowned as the veritable jewels in the crown of our borough, transcend mere infrastructure; they are the very embodiment of creative ingenuity

Deputy Leader of the Cabinet Portfolio Holder - Communities, Neighbourhoods, Enforcement, Economic Development & Transformation (CNEEDT)

INSPIRE INSPIRE 31 31

MAGISTRATE SCHEME

Magistrates’ employer recognition scheme

A magistrates’ employer recognition scheme has recently been launched by Luke Rigg, Lead Diversity and Community Relations Magistrate for England and Wales.

he scheme commenced in Hertfordshire and Bedfordshire in March this year. The initiative is facilitated by the two counties’ Chambers of Commerce and is supported by the Lord Lieutenants and local Benches. The scheme encourages employers to support the role and work of magistrates and offers a tiering system for employers depending on the level of assistance they provide. This includes pledging to encourage new magistrates and to promote

the role, provide additional paid leave days, and even implement formal policies. The intention is to roll out the system more widely to cover other counties across England and Wales. It is hoped that encouraging employers to support the magistrate role would support the ongoing recruitment drive.

that commit to support magistrates in a variety of ways. It is really important that we improve the diversity of magistrates – including recruiting and retaining more employed magistrates – and this scheme will help deliver that objective in Bedfordshire and Hertfordshire. If the pilot is successful, we hope to explore ways of rolling it out nationwide.”

Sharing his thoughts on the initiative, Luke said: “I’m very excited to launch this new magistrates’ employer recognition scheme in England and Wales. The scheme will rightly reward employers

Hertfordshire County Council have recently been awarded silver status in the Magistrates Employer Recognition Scheme, here is what Owen Mapley, Chief Executive at Hertfordshire County Council had to say about it:

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Magistrates play a crucial role in the justice system and

having supportive employers who help colleagues balance

their work with the responsibilities of serving their community as a Magistrate is invaluable. At Herts County Council we are delighted to secure this recognition and encourage all local

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employers to consider what they can do to encourage and support colleagues who may wish to be a Magistrate.

Any employer in Hertfordshire and Bedfordshire can nominate themselves for this scheme. For more information, please visit: www.hertschamber.com/mers

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Attend our November Chamber Lunch and learn more about the Magistrates’ Employer Recognition Scheme. Date: Thursday 16th November 2023 Time: 11:45 - 14:15 Venue: Holiday Inn Stevenage Member Price: £45+ VAT Non Member Price: £55 + VAT See page 24 for further details

Service charges in a commercial property lease explained If you are taking a new lease or buying an existing lease of premises, you may be asked to pay a service charge if those premises form part of a building, a commercial estate or a shopping centre. A service charge is an amount charged by the landlord to the tenants to cover the cost of repair and maintenance of structural parts of a building, areas that are used in common between tenants and any services or facilities that are provided by the landlord, such as repairing, maintenance, cleaning, lighting, heating and security.

As a starting point, you should ask the landlord to provide a copy of the current service charge budget and audited accounts for the last 3 years. You should also ask if the landlord anticipates there being any one-off significant items of expenditure in the near future. If so, then you could end up paying the cost of expensive repairs for which you would have limited benefit under a short-term lease.

It is important that you consider the possible extent of your liability for service charge payments before you sign the lease because these costs can be significant and sometimes equal or outweigh the amount of the rent payable under the terms of your lease.

The above information should give you the details of past service charge expenditure and the likely service charge costs for the coming year. It will also identify whether there have been any significant increases in service costs during that period. If you have any concerns, you may wish to consult a surveyor to evaluate whether the amount of the service charge is appropriate.

An estimate of the cost of the service charge is normally produced in advance for a calendar year and the sum is then divided between the tenants and split into equal payments during that year. However, not all landlords operate a structured service charge mechanism, and some may charge on an ad-hoc basis, as and when costs arise.

How can I find out the cost of the service charges? Service charge costs can fluctuate and unless you agree with the landlord to cap the cost of the service charge to a fixed amount each year, then there are no guarantees that the service charge costs will be a consistent amount throughout the lease term.

What is included in the service charge? The budget and lease will usually set out what costs can be recovered by the landlord under the service charge. There is likely to be a provision which allows a landlord to recover any costs which they deem necessary for repair and maintenance. Though landlords are reluctant to vary service charge provisions in a lease (because they want to keep continuity between tenants) there are costs which you should seek to exclude, including (but not limited to):

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SPONSORED FEATURE

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costs to cover a shortfall in the service charge payment due to part of the building/ estate being unlet or one or more tenants having been given a service charge concession;

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costs to remedy any default of another tenant;

•

costs arising from the occupation of any other part of the estate by the landlord or a party connected with them, which are not occupied in connection with the management of the estate;

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costs to cover reinstatement of any insured risk, when the landlord can recover the cost through their insurance;

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costs for upgrading the building/estate when the long-term gain is likely to benefit the landlord but not the tenants and;

•

costs of marketing the building/estate or selling /reletting the landlord’s interest in it.

Service charges in commercial leases can be complex and onerous so it is important that you seek legal advice before entering into any lease where a service charge is payable.

Neves Solicitors can provide specialist advice in this area. Call their Commercial Property lawyers on 01582 715234, email info@nevesllp.co.uk or visit www.nevesllp.co.uk

01582 715234

info@nevesllp.co.uk www.nevesllp.co.uk Neves Solicitors LLP Tollgate House, 69-71 High Street, Harpenden, Hertfordshire AL5 2SL INSPIRE

For most people, Christmas and the New Year is a time of joy and great fun. We get to have a well-earned break from work, spend time with our family and loved ones, overindulge in food and drink, exchange gifts and create long lasting memories. Sounds perfect doesn’t it? Unfortunately, this is not the case for everyone. For many, the holiday period can be an incredibly anxious time - and sadly, this can lead people to really fear it. Increased stress and financial pressures, excess alcohol, too many parties, family arguments and being forced to spend time with people we may not choose to be with, can all translate into an increased risk of domestic abuse.

Herts Domestic Abuse Helpline is here for you if things do escalate in your life. We offer FREE and confidential support and signposting service to anyone affected by domestic abuse The Helpline is open over the holiday period if you need to speak to us - and we also have a confidential email service if calling is not an option. Employers have a duty of care and a legal responsibility to provide a safe and effective work environment. Spotting the signs is the first step to supporting those in need. We can provide vital training sessions for your employees in the new year. To book please email: manager@hertsdomesticabusehelpline.org

ENTREPRENEUR FOUNDATION

inspires Hertfordshire businesses

Youth mentoring organisation given ‘priceless’ support from business initiative

he passionate founder of an award-winning organisation is looking forward to helping more young people after receiving £12,000 of valuable business support from a Hertfordshire initiative. Ashley Howard set up Forever Young People three years ago to provide youth mentoring programmes in Welwyn Garden City to help inspire the youth of the community to feel valued and confident in their abilities. With a 13-year background in the youth sector, Ashley knew exactly what he wanted to do, but with no experience in running a company, he enrolled on the Hertfordshire Chamber of Commerce’s Entrepreneur Foundation for help. He said: “The birth of this organisation was a dream come true for me. I have worked and volunteered in a number of different settings over the past 10 years or more to help me get the experience to create the programmes Forever Young People provides. “But when it came to employing staff and looking at tax and different policies, I’ll admit I was out of my comfort zone.” The Chamber’s Entrepreneur Foundation brings together enterprising individuals who need support to turn their concepts into reality over a two-year programme of mentoring and training provided by its founders and supporters, including Robert Voss, Lord-Lieutenant of Hertfordshire, and Chamber members. “I applied for a place on the programme when I realised that having the drive to make my idea come to life was not going to be enough by itself. And it has been pivotal to the growth of Forever Young People.

“I found myself sitting in rooms with people I wouldn’t ordinarily have met. The networking opportunities were huge and helped give me a lot of confidence. “As someone who grew up without any positive male role models, having these experienced businessmen listen to me was priceless. It sounds like such a simple thing but it made a big difference. “I have met some great people. I know if I needed to reach out to one of them, they would be there for me to give me advice. The Chamber is such a well-respected organisation and everyone has been so supportive.” Ashley is now into his third year of studying psychotherapy as he looks to extend the work of the organisation to reach more youngsters.

Julian Carter, CEO of the Chamber, said: “Ashley was honest enough with himself to know what he doesn’t know and seek help. Why make the same mistakes that have gone before? The Entrepreneur Foundation is there to provide constructive and unbiased advice to budding entrepreneurs from all industries and I am delighted that Ashley has found it so useful in developing his organisation. Although there is a wealth of information online, each business is different, and this is where the Entrepreneur Foundation can really help.”

As someone who grew up without any positive male role models, having these experienced businessmen listen to me was priceless. It sounds like such a simple thing but it made a big difference. INSPIRE

HERTS AWARDS

Amanda Jansen, HCF, Donna Schultz, Herts Chamber and Paul Robin, HCF

Awards guests raise more than £6,300 for community causes A fundraiser at a glittering awards evening raised an impressive £6,361 for worthy causes across Hertfordshire.

he Hertfordshire Chamber of Commerce held a raffle, with prizes including dinner for two at Sopwell House and a family pass for Paradise Wildlife Park, at the Inspiring Herts Awards to raise money for Hertfordshire Community Foundation (HCF). The umbrella organisation provides philanthropy advice for individuals, families, businesses and charities, as well as funding and other support for groups and individuals. Donna Schultz, Commercial Director of the Chamber , said: “The fantastic result of our raffle exceeded all our expectations.

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“This remarkable total stands as testament to the generosity and support of the members of the business community who supported our wonderful Inspiring Herts Awards evening. “We are delighted to provide funding to the HCF again and we extend our thanks to everyone who participated, from those who purchased raffle tickets to the businesses who kindly donated prizes.” The foundation was announced as the Chamber’s chosen charity in March 2022 as part of a three-year partnership that also includes helping raise its profile across the county. Paul Robin, CEO of HCF, said: “We are extremely grateful to the Hertfordshire

Chamber of Commerce and all those who generously contributed to the raffle. “The need for HCF’s support has surged exponentially in the wake of the pandemic and the ongoing cost-of-living crisis. “It is only through the support of our local community, including dedicated individuals and businesses, that HCF can continue to offer vital funding to the small Hertfordshire charities that are providing significant positive change for those who need it most.” Around 350 people attended the annual Inspiring Herts Awards, dubbed ‘The Oscars of Hertfordshire’, in June. The event, which started in 2012, celebrates the outstanding

achievements of local businesses and charities.

Inspiring Hertfordshire Awards 2024

The Inspiring Hertfordshire Awards were launched in 2012 to focus on and celebrate the expertise, achievements, and outstanding contribution that businesses and individuals continually make to the growth of our County. IHA 2024 provides the opportunity to mark the centenary of the Herts Chamber of Commerce and offers an amazing chance to celebrate this, alongside recognising the fabulous successes of local businesses, both large and small, throughout Hertfordshire. The Awards Ceremony and Gala Dinner will be taking place at the picturesque Tewinbury Farm Hotel, situated just outside Welwyn, and set in the beautiful Hertfordshire countryside. The Gala Dinner will include pre-dinner drinks, a three-course meal with wine, fabulous entertainment and, for those who enter the

awards, the opportunity to discover whether they have won a trophy – either for one of the twenty categories available to enter (listed here), or one of two Special Recognition Awards chosen by the Chamber and the Headline Sponsors.

SAVE THE DATE!

In recognition of the Herts Chamber Centenary, all guests are invited to participate in a roaring 1920’s theme, by putting on their glad rags and getting into the spirit of the celebrations.

Date: Thursday 27th June 2024

There are a number of sponsorship opportunities available – from award categories to branded bars or table decorations, so please contact us for further information on these chances to get involved in this glittering event!

Inspiring Herts Awards Ceremony and Gala Dinner Time: 18:00 – 23:30 Venue: Tewinbury Farm Hotel, Tewin, nr. Welwyn Member price: £140 + VAT Non-member price: £165 + VAT

Inspiring Herts Award categories: • Apprenticeship/skills

• Excellence

• Community Champion • Diversity & Inclusion

• Best use of Technology • Property & Construction

Champion

Award

in International Trade

Project of the Year

• Entrepreneur of the Year • Excellence in Business

• Business of the Year

• Excellence in Customer

• Business of the Year

• Excellence in People

• Business of the Year

Diversification Commitment

Development

• Family Business of the Year

• Workplace

Wellbeing Award

• Green Award • Most Promising New Business

Small/Medium

Medium/Large North Herts

• Business of the Year South Herts

• Business of the Year East Herts

• Business of the Year West Herts

Special Recognition Awards • Outstanding Contribution to Business • Inspiring Business of the Year INSPIRE

KEEPING THE HEART IN HERTFORDSHIRE

Stories of homelessness help charity raise awareness Videos sharing the experiences of young people are helping to improve understanding of homelessness in Hertfordshire.

partnership between Herts Young Homeless (hyh) and Pearldrop Productions is supporting the work of the charity while also inspiring action within the county.

The partnership has grown over the years and Pearldrop, in addition to working on content with hyh, has attended charity quizzes, quarterly update meetings and its 25th anniversary celebrations this year.

Simon Mercer, Pearldrop’s managing director, first met Caroline Neill, Herts Young Homeless’ head of fundraising and communications, at a Hertfordshire Chamber of Commerce’s networking event at the start of 2020.

Denise Austin and James Tappenden from Pearldrop also took part in the Royal Parks Half Marathon in October raising funds for hyh and awareness of the amazing work it does.

He said: “The charity was looking at increasing its video content and wanted to partner with a Hertfordshire-based company. “Through our work together we’ve created video content that shares the stories of the young people that hyh has supported, highlighted issues such as sofa-surfing and informed people of the services hyh provides, including education, mediation, crisis support and outreach services. We’ve also helped promote their events such as the St Albans Sleepout and other fundraising opportunities.” While homelessness is not necessarily one of the first things people think about when talking about Hertfordshire, the Hatfield charity has supported almost 10,000 young people over the past year to improve their lives though education and advice. The charity works tirelessly to help young people across the county aged 10 to 24 who are experiencing family conflict, homelessness or are at risk of becoming homeless.

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Simon said: “By working with hyh, Pearldrop is not only helping the charity achieve its goals but we’re making a positive impact in the county. It’s a win-win partnership that is raising awareness of homelessness in Hertfordshire, inspiring change and action in our community. “It’s always exciting when as a video production company based in Hertfordshire, we have the opportunity to work with local charities that are making a huge difference in the community where we live and work.”

KEEPING THE HEART IN HERTFORDSHIRE

Chamber stands as beacon of support in Hertford firm’s buyout move

The new owner of a growing Hertford firm has spoken of the steadfast support he received from the Hertfordshire Chamber of Commerce during the buyout process. Mark Asker has taken ownership of Air Energy Limited, having been Managing Director of the company, originally owned by his father-in-law since 2019. new connections for local businesses through its ‘Let’s Keep the Heart in Hertfordshire’ campaign. Mark said: “Everyone I have consulted with during the process has been from the Chamber, from structuring the deal to how I go about getting the finance.

rom the very start of the transition, Mark received assistance from the Chamber and its members. Since 2021, the Chamber has remained committed to creating

“In the early days, I had a meeting with Peter Smits from Ashbourne Insurance in Hoddesdon about working in a family business and why he himself decided he wanted to buy out the family business. “It really helps to have people around you who have been through the same thing.

“I also had great contacts at Azets Accountants and Longmores Solicitors, both based in Hertford. I met them all through networking at the Chamber.

The Chamber noted that Mark is not only helping shape the trajectory of Air Energy but also contributing to the prosperity of the local economy.

“For anyone considering a similar move, I would advise them to surround themselves with people who can provide advice and support in helping the process run as smoothly as possible.”

Chamber CEO Julian Carter said: “As a pillar of the local business community, the Chamber recognises the significance of this exciting move for Air Energy and its potential impact on our economic landscape.

Founded in 2002, Air Energy supplies, installs and maintains compressors, vacuum pumps and parts. The firm has quadrupled in size with a current annual turnover of £4m and boasts 25 per cent year-on-year growth since 2019.

“We remained fully engaged during their journey in providing resources, expertise and networking opportunities to ensure a smooth transition that benefited all stakeholders involved.”

Helping Herts brings together local charities

A ladies night held in Cheshunt last month has successfully raised almost £2,000 for Helping Herts – a Hertfordshire based charity that supports local people and their families.

elping Herts, bring together remarkable local charities, united by a common goal: to improve the lives of children and young people. The funds raised on the night will be split between the 12 charities they support. The event was organised by Dobsons Home, a family business in Cheshunt specialising in kitchens, bathrooms and glazing. Their showroom was transformed into a salon and shopping boutique for the evening, with guests enjoying beauty treatments, cupcake decorating classes, tarot readings and the opportunity to spruce up their wardrobes! The event was supported by several local female run businesses, including Mint of Hertford, Potter’s Pinkies,

Skin Tropics, Centrepiece Cakes by Kerry, Anna Figgins and many more. Director Helen Dobson who organised the evening said “We were delighted with the success of the event and the fantastic turn out it attracted, most importantly we are thrilled to have raised so much money for the charity and would like to thank everyone who attended and all the ladies that contributed and displayed their products on the night.” Jim Tatchell, co-founder of Helping Herts said: “We are so grateful to Dobsons and to everyone involved for putting on such an incredible evening and for the generosity of the fabulous guests, helping us raise money for Helping Herts. The money raised on the night will really make a difference to all the charities we support.”

Egle Majauskaite, Dobsons, Jim Helping Herts, Helen Dobson, Dobsons, Natasha Laskey, Dobsons.

For further information visit: https://dobsonshome.com/ https://www.helpingherts.com/

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VENUES

Host your perfect sustainable event at Rothamsted Conference Centre When it comes to hosting successful events, the location you choose makes all the difference. But how sustainable is the venue?

usinesses and individuals are increasingly conscious of making their events sustainable and as Rothamsted Conference Centre is in the home of agricultural innovators at Rothamsted in Harpenden, the whole campus is focused on climate change, food security and sustainability.

When you hold an event at Rothamsted Conference Centre, you can be sure they will do everything they can to reduce the impact on the environment. They offer a diverse range of event spaces that cater to a wide spectrum of needs. Whether you’re planning a large-scale conference, an all-team meeting or a training session, this versatile venue has the perfect and sustainable meeting space for you. But what exactly makes them sustainable? The Conference Centre buildings are accredited as BREEAM ‘Excellent’. BREEAM inspires developers to improve, innovate and make effective use of resources. The focus on sustainable value and efficiency makes BREEAM certified developments generate sustainable environments that enhance the wellbeing of the people who live and work in them. Only the top 10% of UK new non-domestic buildings have achieved an ’Excellent” rating.

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or jugs at events rather than single use plastic bottles as well as providing free water machines .In order to reduce food waste at events they use client feedback to adjust portion sizes – using the ethos that they can always provide more rather than throw food away, thereby reducing food waste.

Rothamsted Conference Centre has automatic and LED lighting together with smart heating and cooling systems and solar panels with heat and power reliance 80% on themselves. Suppliers must align with their sustainability values too, Paddy and Scott’s coffee and JPA Workspaces being perfect examples, and the restaurant constantly review their carbon footprint, recently halving the number of suppliers with no reduction in quality, and all now within a 30-mile radius. They support the 20% less plastic movement, in line with the Meeting Industry Association’s pledge, all water being served in glass bottles

Food is all cooked fresh and in-house, and served on china crockery, and all packed lunch boxes, takeaway cups and food boxes provided in the restaurant are biodegradable, compostable, recycled and recyclable. Straws are made of sugar cane and napkins are unbleached and recycled. There is 25% less meat on their menus, therefore an increase in vegetarian and vegan dishes, proving increasingly popular and they use wonky veg. The meat they use is Red Tractor British farmed and fish is from sustainable sources; maintaining the farming community and keeping our seas well-stocked. They offer virtual showrounds, have upgraded AV facilities so delegates can dial in to meetings, electric charging points, and car sharing spaces. And most importantly, all profits support the world-leading agricultural research of their colleagues at Rothamsted Research, so each meeting room hired or cup of coffee drunk, helps to support this cause. For more information, please speak to one of the friendly team on 01582 938500 or email conferencing@rothamstedenterprises.com

VENUES

PENDLEY MANOR a sanctuary of ceremony

east on one of the curated festive menus, enjoy a tipple in the bar, stay overnight in one of the hotel’s much-loved candy coloured, plump rooms, or recover and relax in the spa. With a host of family friendly activities and seasonal specials including Father Christmas, stockings, cocktails, and music lined up, get ready to enter a giant storybook for a 2023 Christmas adventure.

And should you look to celebrate an event, you can book groups, shared Christmas parties, or events up to 500 people for a brilliant bash in the newly opened Rose Garden Grand Suite. Now one of the largest venues in the UK, The Rose Garden Grand Suite at Pendley Manor has excellent accessibility from main UK towns, available year-round. Complete with a spacious foyer and a unique structure, which seamlessly blends into its surroundings, this particularly special grand structure lets your event stand out, accommodating from 150 to 500 guests.

There is a sense of aristocracy as you enter Pendley Manor, a beautiful Grade II listed Manor House with original parquet floors, roaring open fires, restored antiques and art – all a brilliant canvas for a liberal dusting of traditional Christmas trimmings this year. Finished with oak effect flooring boasting high ceilings and plenty of natural light, you can execute your décor visions perfectly. With a list of popular suppliers from florists to caterers, you have access to a fully functioning kitchen, ample preparation space and layout options for all event possibilities. Pendley Manor is a sanctuary of ceremony. Serving as the beautiful backdrop for memories of your special occasions, you will see why our Victorian manor house, immaculate lawns, manicured gardens, and sumptuous dining hall come together to create your dream venue. From the oak-beamed ceremony room and the rose garden with its resident peacocks, to the magnificent staircase for your pictures, the atmosphere here is one of utmost celebration.

Or perhaps it’s the wellness at Pendley Manor which will draw you in. Signature getaways to celebrate time together in the spa, and weekend wellbeing retreats are an ideal treat during the festive season or for gifting loved ones that deserve a break. Classically elegant with contemporary touches, there is something to please any taste and accommodate any celebration.

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ENVIRONMENT ENVIRONMENT

SHOP LOCAL this Christmas Many of us are looking for creative ways to feel the festive cheer without costing the earth. Herts WasteAware are sharing suggestions for low-cost gift buying (https://www.hertfordshire.gov.uk/services/recycling-wasteand-environment/recycling-and-waste/wasteaware-campaigns/shop-local.aspx) whilst supporting local makers, bakers and businesses. Buying from small independent businesses puts money back into local communities while you receive unique, locally produced gifts and food. mean no further purchases of disposable wipes are needed. To buy these and other reusable items, visit one of the many refill and zero waste shops (https://www.hertfordshire.gov.uk/services/ recycling-waste-and-environment/recyclingand-waste/wasteaware-campaigns/ reusables.aspx) around the county where you can also fill up or buy packaging free ingredients, gifts and more.

ur guide to minimising waste (https://www.hertfordshire.gov.uk/ media-library/documents/waste/ christmas-waste-leaflet-pdf-1.2mb.pdf) at Christmas is choc-full of ideas, tips and suggestions to help us all be big on giving yet small on our environmental impact. Check our Christmas webpage (https://www.hertfordshire.gov. uk/services/recycling-waste-andenvironment/recycling-and-waste/ wasteaware-campaigns/christmas/ recycle-this-christmas.aspx) for how to reduce waste this festive season, and try Pinterest for ideas-a-plenty on homemade goodies for loved ones.

Buying new isn’t the only option. A visit to one of the county council’s Reuse Shops (https://www.hertfordshire.gov.uk/services/ recycling-waste-and-environment/recyclingand-waste/where-can-i-recycle/reuse.aspx) could see you pick up a green bargain instead. There are four reuse shops around the county, inside the Ware, Waterdale, Stevenage and Harpenden recycling centres (https://www.hertfordshire.gov.uk/ services/recycling-waste-and-environment/ recycling-and-waste/where-can-i-recycle/ household-waste-recycling-centres/ household-waste-recycling-centres-localtips.aspx) selling furniture, toys, bikes, DVDs, mirrors and more. If you’re clearing out before Christmas, unwanted items in

With the climate cost also increasingly on our minds, our webpage shares options for local experiences and making memories without accumulating physical items. Black Friday and Cyber Monday deals might seem too good to be true, but often it’s only a good deal if you were planning to buy the item anyway. Many articles confirm that better deals are available throughout the year, and that many purchases are never even used. Avoid impulse buy which might just mean spending money you otherwise wouldn’t be.

good condition can be put in dedicated reuse containers at any recycling centre. Christmas can be a stressful time and this year might be more stressful than ever for some. The county council and its partners are Here For You this winter (https://www.hertfordshire.gov.uk/services/ adult-social-services/news-and-campaigns/ here-for-you-this-winter.aspx) with a dedicated webpage to find support including money advice, warm spaces and support for your health and wellbeing. For advice on how to make a fantastic Christmas meal without the waste, the interactive ‘portion planner’ calculator (https://www.lovefoodhatewaste. com/foods-and-recipes/food-portioncalculator-your-guide-perfect-portion-sizes) from Love Food Hate Waste is excellent, and their ultimate guide to Christmas food planning (https://www.lovefoodhatewaste. com/blog/ultimate-guide-christmas-foodplanning) is worth a read too. We’d love to hear ways that you make changes at Christmas to feel festive while being mindful of the impact our celebrations can have on our finances and environment.

The wider cost is also clear: Ethical Consumer reports that in 2021, sales from this one weekend of online shopping alone were predicted to release nearly 390,000 tonnes carbon, equivalent of 215 flights between London and Sydney! Sometimes, by spending a little more up front, you can radically reduce ongoing costs. Gifting reusable make-up wipes for example

Keep in touch

@HertsWasteAware

BCC

End-of-life volunteers

recognised in regional awards

East and North Hertfordshire Hospitals’ Charity has been crowned Community Champion at the British Chambers of Commerce regional awards for the charity-funded Butterfly Volunteer Service.

he Butterfly Volunteer Service, based at Lister Hospital, has a dedicated team of 50 specially trained volunteers who provide care and companionship to patients at the end of life and support for their loved ones.

“The butterfly ladies do an amazing job and their support was much appreciated during my mum’s last days.” “The Butterfly Volunteers provided wonderful support to Richard and his family towards the end of his life. Thank you for all you do.” In the past 12 months alone, the Butterfly Volunteer Service has made 2,613 visits to patients. In 1,279 of those visits the patient was alone, without a friend or relative to be with them in their final moments. In total, the volunteers gave 1,031 hours of comfort, companionship and care to patients.

The volunteers are there when patients don’t have anybody to be with them or if their loved ones can’t be there for their final moments, so nobody has to die alone in hospital. Bethany McNeil, head of fundraising said: “We are honoured to have won the regional award after receiving the Inspiring Herts Community Champion Award earlier this year. “Angela and Caroline, our wonderful service coordinators, and our team of dedicated volunteers do such important work and truly go above and beyond for our patients and families. “The Butterfly Volunteers bring light to patients and families in the darkest of times. Whether it’s just holding the patient’s hand, singing to them, reading poetry or providing a shoulder to cry on when families need it most, they help make those final moments that little bit easier.” The volunteers also help arrange virtual visits for families who can’t be at the hospital to give them a chance to say goodbye. They can also organise ‘Dying Wishes’, special events, such as an afternoon tea, romantic date night or a last wedding anniversary, to help create those

The volunteers have made such an impact that in 2020 they were honoured with a Queen’s Award for Voluntary Service, the highest award given to voluntary organisations to recognise their outstanding contribution.

treasured memories. They have even hosted weddings, from simple bedside ceremonies to full services with guests. The Butterfly Volunteers also give practical support, including providing parking permits and beds for guests so loved ones can stay at the bedside, as well as giving out comfort packs and DVD and CD players to make being in hospital easier. Some of the feedback received from local families includes: “You supported my husband and myself through the worst time of my life. I am so grateful. Thank you.”

The Butterfly Volunteer Service is only possible thanks to kind donations from grateful families and the local community. Bethany said: “It needs £45,000 each year to run it so we would like to take this opportunity to say a huge thank you to the Chamber of Commerce members who support it through donations, sponsorship, fundraising and volunteering.”

If you would like to donate or find out more about the Butterfly Service visit www.enhhcharity.org.uk/butterfly or to discuss volunteering or fundraising for the service contact 01438 285182 or email bethany.mcneil@nhs.net.

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INVEST IN YOUR FUTURE HIRE AN APPRENTICE Hart Learning & Development are here to help you attract, retain and develop the best emerging talent in the market. We specialise in providing apprenticeships to drive your business forward. Our expert teams work with you to identify the right training for the right people at the right stage in their career. HR Support Business Administration AAT (Accountancy) Early Years Educator

Teaching Assistant Gas Operative Management opportunities

Call us on 01462 424242 or email hello@hartld.co.uk https://www.hartld.co.uk/inspire

FIND OUT MORE

A City & Guilds Group Business

HL+D_Inspire_Hire_112x190_July23.indd 1

Are your employees with medical insurance using it? Did you know that approximately 10% of the UK population have a private medical insurance policy – but not everyone uses it*. If everyone who was eligible got treated using their cover, just imagine the impact this would have on NHS waiting lists. Your employees health matters Why not take this opportunity to remind them of the Private Medical Insurance benefit package that you offer? If you don’t provide PMI cover for your employees, talk to us about the InSpire health plan for businesses. Get fast access to world-class experts at Spire Healthcare including GP’s and physiotherapists.

Book to see an expert today Search ‘Spire Harpenden Hospital’ *Healthcare Cover UK Market Report (Fifteenth Edition), Laing Buisson

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06/10/2023 11:32

MEMBERS NEWS

Are you ready to tackle recruitment and retention challenges? In the fast-evolving landscape of today’s working world, where technological innovation and shifting employee priorities are the new normal, it’s essential for small to medium-sized businesses to keep pace with these transformative changes. But how can you adapt while maintaining fiscal efficiency? The answer lies in having an up-to-date workforce strategy. A robust workforce strategy is your compass through these changing times, offering numerous benefits that can lead to cost savings and heightened productivity. Let’s delve into the key facets of this strategy.

Reduced recruitment costs Recruitment is often a costly venture, filled with uncertainties. A well-defined strategy can help you avoid hiring the wrong individuals or filling positions that your business doesn’t truly require. The secret lies in aligning your business’s needs with the skills and experience necessary in your workforce. This alignment ensures that every hiring decision is a step in the right direction.

Reduced staff turnover costs High staff turnover can be a significant financial drain on businesses. It results in lost productivity, training expenses, and the substantial costs of advertising and filling vacant positions. A compelling workforce strategy acts as a buffer against this challenge by fostering a positive work environment, providing avenues for employee development and advancement, and offering competitive compensation and benefits. When employees see a future within your organisation, they’re more likely to stay committed.

Improved productivity In every workplace, a motivated and well-trained workforce is the key to productivity.

A harmonious work culture that promotes collaboration and flexible work arrangements is vital. This not only enhances efficiency but also encourages employees to give their best.

Reduced absenteeism Absenteeism can erode your bottom line through lost productivity and, in severe cases, the need to hire temporary workers. A wellcrafted workforce strategy can mitigate absenteeism by creating an environment that fosters well-being, offering flexible work arrangements, and additional benefits that keep employees healthy and engaged. From recruitment to retention, a well-considered strategy can have a profound impact on your bottom line and set your business on a path to success.

Hertfordshire Growth Hub’s expertise Hertfordshire Growth Hub boasts a team of seasoned business advisors who are ready to guide you through this transformative journey. They will invite you to reflect on the culture of your workplace – does it align with the values you uphold, or is it time for change? As well as assessing your recruitment practices – are you making the most of your employment offers and advertising vacancies in the right places? The Growth Hub can also help you understand the broader aspects of your business and how your employees fit into the intricate web of activities necessary for success.

For comprehensive guidance on your business’s recruitment strategy and much more, reach out to Hertfordshire Growth Hub. Visit hertsgrowthhub.com for ways to get in touch and embark on a journey towards business excellence.

Legal Property Experts

in association with Penman Sedgwick LLP

Kamran Shah – Partner – Head of Residential

Which boundaries belong to your property? One would think that it would be obvious as to who is responsible for the boundaries on your property, but in many instances it is not always clear. The first port of call would be the Title Deeds to the property, but these are often silent as to which boundaries you are liable to repair and even if there is a reference to which boundaries belong to you, over time and with the change in ownership of yours or the neighbouring properties people assume responsibility for different boundaries according to their understanding and agreement with neighbours. It is also a relevant enquiry which arises when a freehold property is bought and sold. The seller at the time of your purchase may have stated in the Property Information Form which boundaries he has accepted responsibility for and maintained over time and which you can place reliance on. Among surveyors there is a rule of thumb that when standing on the road facing the property you are responsible for the boundary on the left, but this is not the legal position - and of course it doesn’t answer the enquiry in full about all the boundaries of a property. In some instances, the neighbours may instruct a surveyor to inspect the properties and boundaries to try to establish which boundary belongs to whom as it is in everybody’s best interests to resolve any issues amicably. As a responsible property owner, the best piece of advice one can give is that before you undertake any works to a property boundary you should discuss what works you are intending to do with the respective neighbour(s) to try to avoid a dispute, as this will at least establish that you are undertaking works to a property boundary which you consider belongs to you and not your neighbours. As we hear all too often, boundary issues can lead to neighbours falling out and initiating legal proceedings against one another in respect of matters which started off as a simple misunderstanding and which could easily have been avoided if the neighbours had spoken to one another.

If you are looking for legal advice, we can help.

Problem Solved e: kshah@penmansedgwick.com t: 01923 225212 www.penmansedgwick.com

5 George Street, Watford, Herts WD18 0SQ INSPIRE

MEMBERS NEWS

Reflections of 40 years in IT

As Minerva reaches its 40th anniversary, founder and managing director John Chadwick looks back at how it all happened…

n 1983, I was working for a steel company, but the recession hit us hard.

Facing an uncertain future, I decided to set up my own company. I’d always had a passing interest in technology and computers, and could see that this was the future, so I decided to become a reseller for Olivetti’s M20 computers. In the early days, the machines ran a revolutionary accounting software, but it was all very primitive; the computer mouse still wasn’t widely used, so everything on the screen was controlled by the function keys.

At that time computers cost close to £5,000 and with software and training on top, we didn’t need to sell that many to earn our crust. The turn of the millennium proved to be a godsend because everyone was terrified that their systems would collapse when the date moved on from 1999 to 2000 and therefore upgraded their equipment to millenniumproof options. In the end, planes didn’t fall out of the sky and most systems continued to operate perfectly well, but it reminded everyone how important it was to keep everything up to date.

As for Minerva, we recruited a few more people to deal with the demand for software development, and more recently, cloud computing has made some headway and businesses are aware of the growing threat of cybercrime. It’s a constant battle for us and our clients to stay one step ahead, but so far, we seem to be winning. Over the years, Minerva has relocated a few times, but once we’d migrated to Potters Bar, we really thrived. Through natural growth and doing a great job for our clients, we’re now a team of 30 and things are

looking healthy for another year of growth. It’s been quite a journey, but here’s to the next 40 years.

Longmores recognised

by The Legal 500

leading Hertford firm is celebrating its best ever results in The Legal 500 UK Solicitors directory.

Two lawyers from Longmores Solicitors have achieved a “first” with a Leading Individual ranking: Victoria Sandberg for her work with rural clients and Richard Horwood for his private client work. Leading Individual is one of the top rankings in the guide which defines them “as true market leaders, with longestablished reputations in their sector, lead roles in multiple recent significant matters, and exceptional, widespread recognition and endorsement from peers in the market and clients alike”. The directory praises Victoria for being “very proactive and robust in negotiations”. A testimonial for Richard singles him out as “the only professional that I recommend consistently to my clients”.

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One of the firm’s youngest solicitors, Jessica Few, achieved her first ranking as a Recommended lawyer in the family team which is an impressive accolade early in her career and noted in a testimonial that describes her as dealing “with cases with a maturity, insight and forensic precision that is well beyond her years”.

John Wagstaffe in property litigation and Nat Young in dispute resolution retained their Next Generation Partner rankings with a testimonial for John acknowledging his help to “overcome many difficult problems” and Nat being noted at “the man you want with you in the trenches on a difficult case”. Miranda Mulligan in employment retained her Rising Star ranking for her signification contribution to client matters. One of her testimonials describes her as “diligent, efficient, supportive, strong, understanding, and above all else, successful in helping me

stand up for what I believe in and enabled me to fight for change for other women”. Seven of the Longmores practice areas were ranked: company commercial, commercial property, dispute resolution, employment, family, private client and rural. Across these teams, 19 solicitors achieved individual rankings making these the firm’s best ever results. Richard Gvero, joint senior partner, said: “We are once again delighted to have been ranked as a Leading Firm and I am so proud of my colleagues for their well deserved recognition as top lawyers. We would also like to thank our clients and professional contacts who provided so many fabulous testimonials.” The Legal 500 is a leading directory of law firms and solicitors in the UK with rankings determined by independent research, client interviews and the opinions of other professionals.

MEMBERS NEWS

Getting the job done

Lawrence Dean marks 13 years in business

The year 2010 saw the launch of the iPad and Instagram, Kate and Wills celebrated their engagement and Downton Abbey took over Sunday evening TV. David Cameron became the first UK Conservative leader for 13 years and a huge volcanic ash cloud in Iceland sparked the cancellation of millions of flights around the world. In Hertfordshire, meanwhile, 2010 saw the birth of Lawrence Dean Recruitment.

fter years of working in the industry, Sarah Leete and Kelly Notley took a leap of faith and set up their own business.

Major changes have swept the industry – not least a more relaxed attitude to flexible working and technological advancements. “Years ago, people would put up adverts in their business or shop windows or jobseekers went to the local Job Centre. Technology has made accessibility a lot simpler,” said Sarah.

Working from a tiny office with just two brains, two phones, two laptops and a boatload of enthusiasm, the pair wanted to create a company which focused on finding that perfect fit for hiring managers and jobseekers. Fast forward to 2023 and their award-winning business is now regarded as one of the leading recruitment agencies in the county. Sarah said: “Our first office was so small – neither of us could put on any weight or we wouldn’t have been able to move around the desks! “We now have 12 people on the team – all permanent – and we are proud of how far we have come.” Sarah and Kelly take the time to understand how clients operate and the culture they have built and then use their knowledge and contacts to locate the most suitable candidates.

“That said, the human touch is still very important for us; we are a people-centric business and I think that is what sets us apart. Surveys show 96 per cent of their clients have used them more than once and feel the service is better than their competitors. It also showed 72 per cent of people they found work for didn’t take the job they initially wanted to apply for. “We won’t mis-sell a job,” said Sarah. “For example, if they are ambitious and want to end up managing a team and we know that won’t happen, we will help them find something that suits them better. “It’s all about being honest and finding the position which is a perfect fit.”

“We still take the time to truly get to know our clients and for us that means getting together in person, rather than using technology. “No-one really hired for quite a while during the pandemic so there were two years of recruitment backed up. I think that’s partly to blame for the recruitment difficulties companies have faced over the past couple of years. “Things are starting to settle now, but it’s still a candidate-driven market, and salary, benefits and work life balance have got to be competitive.” For more information on Lawrence Dean, visit https://www.lawrencedeanrecruitment.co.uk/

Pop-up sustainable restaurant

Hitchin’s multi-award-winning sustainable restaurant is launching a series of themed Monday Pop-up Clubs for the first time on 30th October with the first theme being guilt-free burgers.

ussmanns Sustainable Kitchen on Sun Street prides itself on its sustainability credentials with the key ingredients of the burger menu for the restaurant’s first-ever Monday Pop-up Club beef, chicken, vegan and fish - being sourced from within the British Isles.

grilled Mediterranean vegetables with Barnet halloumi; The Vegan ‘Lamb’ featuring North African spiced lamb-style mince; and The Fish Finger with cod from a sustainable fish source approved by the MSC, which sole purpose is to safeguard seafood supplies for the future by promoting sustainable fishing

Hertfordshire residents are being invited to pop in and enjoy a burger and chips for £13.95 with the option to choose an apéritif from the specially curated aperitif list for Monday Pop-up Club for an extra £5. Lussmanns’ full drinks list and tapas will also be available for diners to enjoy.

Talking about the new Monday Pop-Up Club, Lussmanns MD irector Andrei Lussmann said: “We did a takeaway burger menu during the lockdown of 2020, and it was very popular so we thought we would combine the return of our guilt-free burger experience with opening our Hitchin restaurant for the first of our Monday Pop-up Clubs.

The burger menu includes: The Classic with organic beef burger sourced from the Rhug Estate in Wales; The Schnitzel with free-range chicken schnitzel burger from Balsall Common on the Warwickshire border; The Vegetarian

“Dining out on a Monday, enjoying an affordable menu of responsibly sourced sustainable ingredients, washed down with an aperitif or two from our Pop-up Club drinks menu, is the perfect way to start the week.”

The Monday Pop-up Club launches on 30th October and will be open every Monday until 20th November inclusive. Lussmanns Hitchin will continue to open every Monday after that until the New Year with diners invited to choose from the restaurant’s Christmas, Autumn or Locals Set Menu, which costs £18.95 for two courses and £23.95 for three, and is available every day between 12pm and 6.30pm.

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NEW MEMBERS

WELCOME to new members

u 6 Keys Ltd Trading as ActionCOACH

Tel: 01923 603058 Email: mattdonegan@actioncoach.co.uk Add: 12 King James Avenue, Cuffley, Hertfordshire, EN6 4LR

u Association of Independent Multiple Pharmacies AIMp is a membership organisation representing independent community pharmacies with mulitple pharmacies starting with two Branches. Tel: 07508 932868 Email: admin@aimp.co.uk Web: https://www.aimp.co.uk/ Add: Leedale House, Railway Court, Doncaster, North Yorkshire, DN4 5FB

u Autolus Limited Autolus applies extensive programming capabilities to develop advanced autologous T cell therapies that have the potential to deliver life-changing benefits to cancer patients and is building a fully integrated, next-generation CAR T company. Tel: 01438 901400 Email: c.gray@autolus.com Web: http://www.autolus.com Add: Nucleus Marshgate, Stevenage, Hertfordshire, SG1 1FR

u MCR Pathways

Cygnus is a diverse mix of creative problem solvers and digital innovators, creating bold ideas that get brands seen and heard. Ads, branding, websites, social media campaigns, strategies.

MCR Pathways is a national, award-winning mentoring programme.

Tel:

07816 105009

Email: toby@cygnus.co.uk Web:

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Add:

86 Station Road, Bow Brickhill, Milton Keynes, Buckinghamshire, MK17 9JT

u Fishpools Fishpools is the south east’s largest quality furniture store, with an established heritage dating back to 1899. Tel:

01992 636465

Email: reception@fishpools.co.uk Web:

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Add:

115 High Street, Waltham Cross, Hertfordshire, EN8 7AL

u Fortis Foundations Civil Engineering Limited Fortis Foundations provides civil engineering products and services, with expertise in foundations and piling to the rail, civils, energy, residential and water sectors. Tel:

01442 731321

Email: will.temperley@fortisfoundations.com Web:

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Barth Consulting will work with you and/ or your accountant to maximise your capital allowances and R&D relief. Tel: 07775 021365 Email: louise.barth@barthconsulting.co.uk Web: http://www.barthconsulting.co.uk Add: 29 Beckham Close, Luton, Bedfordshire, LU2 7BX

Add:

5, Concorde Drive, Hertfordshire, HP2 4AW

u Cancer Hair Care

Add:

u Barth Consulting

Cancer Hair Care offers a free hair loss advisory service led by trained cancer hair care NHS clinical specialists. Tel: 07917 818609 Email: support@cancerhaircare.com Web: http://www.cancerhaircare.co.uk Add: The Caring Hair Studio, 5A Middle Row, Stevenage, Hertfordshire, SG1 3AN

u Capital Belting Ltd Capital Belting is an independent conveyor belt specialist, supplying and maintaining all your belting needs. Tel: 08005 999366 Email: graeme.potter@capitalbelting.com Web: http://www.capitalbelting.com Add: Unit 9, Little Mundel, Welwyn Garden City, Hertfordshire, AL7 1EW

u Cygnus

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u Kim Fiske Chartered CIPD human resources specialist and accountant with a wealth of experience from a strategic and operational perspective. Tel:

07428 119669

Email: k.fiske@ntlworld.com 7 Langbridge Close, Hitchin, Hertfordshire, SG4 9EL

u KPMG LLP (UK) Tel:

01923 831399

Email: peter.rowe@kpmg.co.uk Web:

www.kpmg.co.uk

Add:

15 Canada Square, London, E14 5GL

u Mayhem Theatre and Creative Arts Creative, visual and performing arts tuition, studio hire, holiday courses, theatre trips and workshops. The Hoddesdon hub caters for all. Tel:

01992 465100

Email: nicole@mayhemgroup.co.uk Web:

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Add:

Unit 2, Brewery Yard, Brewery Road, Hoddesdon, EN11 8HF

Tel:

01412 210200

Email: mentor.services@mcrpathways.org Web:

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Mitchell Library, North Street, Glasgow, Lanarkshire, G3 7DN

u Mulvahil-Grant Associates Tel:

07941 362060

Email: nigelgrant@btopenworld.com Add:

6 Shepherds Row, Redbourn, Hertfordshire, AL3 7BT

u Rayner Essex Rayner Essex is a progressive, growing and client-focused accountancy practice. It combines strong technical skills with an engaging and personable style of working. Tel:

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Faulkner House, Victoria Street, St Albans, Hertfordshire, AL1 3SE

u RTR Plumbing and Heating RTR Plumbing and Heating is a team of well-respected and experienced engineers that specialise in domestic, commercial and construction plumbing related services. Tel:

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Add:

13 Cherry Tree Road, Hoddesdon, Hertfordshire, EN11 9JS

u Strategy Mentors Ltd Strategy Mentors is a management consulting company that helps healthcare organisations build their strategic capabilities and address critical management issues. Tel:

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u VIAVI Solutions UK Ltd Tel:

01438 742200

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Longacres House, Six Hills Way, Stevenage, Hertfordshire, SG1 2AN

Images: Pixabay

NEWS

Energy-conscious landlords offered cashback on new loan deals A specialist business bank is strengthening its proposition for portfolio landlords with a new Green Reward cashback offer.

edwood Bank, based in Letchworth, is keen to support landlords who have already achieved EPC ratings of A-C. Any new loan deals completed on properties in these top three EPC ratings will be given a cash refund of up to 0.50% of the loan value.

Gary Wilkinson, CEO and CoFounder, said: “Although the Government’s plans to impose minimum EPC standards have been halted, there is growing pressure on landlords to make their properties more energy efficient. We want to be able to reward those customers who have attained the highest standards.”

The cashback will be calculated as •

A-rated property – 0.5 per cent of the loan value;

•

B-rated – 0.4 per cent; and

•

C-rated 0.2 per cent.

“The cashback will provide those landlords, looking for a new loan, who are energy-conscious, but are not yet at the most energy efficient level, an incentive to attain an improved EPC rating. We want to support those customers who have completed energy efficiency improvements and have the highest ratings of A-C. “We feel that in the current economic climate, receiving a cash lump sum would enable

customers to be able to put this to an immediate use as they see fit for their business. In some cases, the reward may aid customers looking to improve the EPC ratings of other properties in their possession. “We have always supported SMEs, and this is just another way we can help alleviate some of the pressures businesses are currently facing.” Rishi Sunak recently withdrew his plans to impose a minimum C rating – up from the current E rating – for all new tenancies from April 1, 2025. For further information, visit www.redwoodbank.co.uk

Staff from Welwyn-based food and drink business do shifts at local food bank The team at a Welwyn-based business have shown their dedication to supporting their local community by helping out at WD6 Food Support in Borehamwood.

he marketing department at Grace Foods UK, the number one supplier of Caribbean food and drink to the UK, recently spent a day at Parkside Community Primary School in Borehamwood helping to distribute food to people visiting the food bank. The Grace Foods UK marketing team said: “As a team, we are really keen to do as much as we can to support our local community. We are aware how food banks such as WD6 Food Support are a key part of society these days and being a food and drink company, we want to be able to help as much as we can to ensure that every member of society has access to healthy, nutritious food.

visited us on the day that the Grace team visited, we probably fed somewhere in the region of 350 people.” Grace Foods UK has had its head office in Welwyn for 16 years. Its parent company GraceKennedy celebrated its centenary last year. Grace Foods brands and products are national favourites and include: market-leading Nurishment (nutritionally enriched milk drinks); Encona (hot pepper sauces); Grace, Dunn’s River and Caribbean Choice (Caribbean beverages and general grocery ranges). “It was truly amazing to see the hours of preparation that go into each day to set up all the stock at WD6. We assisted in transporting food around the site and helped to separate it into sections. We then all went to our stations and helped to give out the food to the patrons.

The organiser said they probably fed in the region of 350 people a day. We hope to be able to do more in the future with community projects. Talking about the support from Grace Foods UK, WD6 co-founder Janice Levine said “Thank you all for helping serve the 76 people who

The WD6 Food Support group launched in late 2020 and has a permanent home at Parkside Community Primary School in Borehamwood when twice a week, a former classroom is opened to the public to fill bags with a range of goods, just like a food bank. www.gracefoods.co.uk

INSPIRE

Upskilling through technology

Cultivating Skills:

The Golden Thread in a Multi-Trade Industry

Every avenue is open to learning Being responsible for in excess of 80,000 social housing properties is challenging, especially given the shortage of skills right across the construction industry. Job satisfaction and staff retention are therefore critical in order to fulfil contracts so it’s essential that employees feel supported at every stage of their professional growth which in turn boosts morale, improves job satisfaction and reduces turnover.

From work experience, basic training, and apprenticeships to NVQs, degrees, and special accreditations - MCP’s culture of learning is woven throughout its 45-year journey to success.

MCP offers work opportunities to people from all backgrounds; from school leavers, the armed forces and people who wish to retrain. Their apprenticeship scheme has helped dozens of young people to achieve NVQ’s and some are now in managerial roles, while those with qualifications are supported through higher degrees or advanced certifications.

n 1978, when MCP’s founder Mick Clarke - then self-employed - was awarded his first 3-year contract to carry out all repairs and maintenance services for 3,500 council homes, he knew that this was a golden opportunity. He also knew right away that needed help and that it would have to meet his high standards.

Learning life skills and social values

In addition to supporting vocational training, MCP also provides a wide range of training courses and workshops on topics such as health and safety, fire training, first-aid, personal safety and social values. Anna West, Director of Talent and Relationships at MCP has nothing but praise for the entire company’s commitment to learning saying, “Our culture of learning is the golden thread that runs through our heritage and continues on through our workforce. Opportunities to learn may start with MCP but success is always down to the positive attitude and hard work of individuals.

For efficiency and speed, Mick began by hiring skilled labour, but he also made a point of taking on some trainees – local people who in those days didn’t have easy access to learning trades, and whom Mick could directly train, oversee and help them to gain a qualification whilst on the job. This was the very beginning of MCP’s culture of nurturing skills and creating work opportunities for people from all backgrounds.

Developing a multi-trade landscape Fast-forward 45 years and MCP is now the UK’s leading specialist repairs and maintenance provider for the social housing sector. The company provides a dynamic, multitrade service that relies on a multitude of skilled tradespeople; electricians, plumbers, carpenters, gas engineers, roofers, quantity surveyors, decorators, landscapers, and many others.

Digital technology is integral to MCP’s operations and has enabled employees to expand their skill sets further. Employees are given training on mobile devices and software that improves scheduling, stock replenishment, and communications, which ultimately leads to greater efficiency and time-saving.

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When looking after thousands of properties, quality, efficiency and the need for crossfunctional expertise are paramount, and while the lines between many trades may have blurred, there are benefits for both professionals and the business. By helping their employees achieve additional qualifications, MCP has created a fluid and multiskilled workforce that helps to improve productivity and counter absenteeism. It also gives the business a competitive advantage because it can adapt quickly and handle multifaceted projects.

“In terms of success stories, there are so many; we’ve watched school leavers become managers, apprentices become mentors, and we’ve even applauded some who have won awards for their work. We hope these stories will inspire others to join our team”. MCP currently supports 10% of its workforce through their learning, from apprentices through to those studying for a Master’s Degree.

To find out more about MCP’s work and training opportunities visit MCP Careers. www.mcp.community

ADVERTISING FEATURE

Here are a few stories from some of their current employees. NAME

Lydia King

JOB TITLE

Assistant Quantity Surveyor

WORKING TOWARD

MSc Quantity Surveying

My course at MCP will enable me to gain a RICS accredited qualification, in order to do my APC in the future and qualify as a chartered surveyor. NAME Kieran Pepper JOB TITLE Contracts Manager WORKING TOWARD Site Management Degree & CIOB Chartership I joined MCP mid-way through my Construction Site Management degree and the business has funded my final year, and offered me the support and flexibility needed to continue attending lectures 1-day a week. This has allowed me to successfully complete my degree and commence my EPA (end point assessment) which will result in achieving CIOB chartership and becoming a Chartered Construction Manager. NAME

Mason Farrell

JOB TITLE

Apprentice Planner

WORKING TOWARD

Level 2 Customer Service

I was looking to earn while learning, gaining work experience whilst gaining qualifications. I’m still exploring my options for the future. NAME

Josh Hutchins

JOB TITLE

Health & Safety Advisor

WORKING TOWARD

NEBOSH National Certificate in Construction Health & Safety

I was looking for a change of career and MCP offered me the opportunity to progress in the Health & Safety area of the business. I hope my training and experience will lead to a senior management position in the future. NAME

Olivia Callegari Recent GOLD winner of the Herts Chamber of Conscience ‘Apprentice of the Year’ JOB TITLE People Team Assistant WORKING TOWARD NVQ Level 3 Business Administration MCP gave me the chance to earn whilst I learned, in a new industry that could open doors in several different areas. I’m looking to work in rotation in various departments to help me decide on my future career path. NAME

Will James

JOB TITLE

Management Trainee

WORKING TOWARD

NVQ Level 3 Business Administration

There were limited job opportunities due to Covid but MCP was very proactive in speaking to me, explaining the roles available and offering me an apprenticeship. I’m now looking to develop my career in the commercial team and explore further training opportunities. NAME

Jenny Perez

JOB TITLE

Apprentice Accounts Assistant

WORKING TOWARD

AAT Level 3

I know that MCP will provide me with the knowledge and experience I need to become an accountant in the future. NAME

Harry Cooper

JOB TITLE

Apprentice Plumber

WORKING TOWARD

Level 2 Plumbing

MCP has given me a really good start in the industry. I hope to get fully qualified and have a future career with MCP. NAME

Codey Humphries

JOB TITLE

Apprentice Carpenter

WORKING TOWARD

Level 2 Carpentry

I wasn’t sure what I wanted to do but I was interested in the idea of working in the maintenance industry. I chose carpentry as that interested me the most and I’m looking to further develop my skills in the future.

INSPIRE INSPIRE 5151

HERTFORDSHIRE GLOBAL

Managing Currency Risk During Uncertain Times We are currently experiencing some of the most volatile times in the past decade in currency markets, not helped by the ongoing global uncertainty and inflation well above where it should be.

he pound remains under pressure against the euro and the US dollar amidst a deterioration in market sentiment, confirming that global matters are taking a firmer hold of the currency’s prospects.

The same cannot be said if you are selling

For those that are exposed to the US dollar, it continues to benefit heavily during times of uncertainty thanks to its ‘safe-haven’ status. We have seen a seven per cent decline against the dollar in the last two months.

OPERATING CYCLE: By regularly

Dealing with a currency broker has

reviewing your business operating cycle

never been easier and they can help

you will begin to understand where FX

you manage your currency risk by

risk exists. This will help you determine

understanding your currency position &

UK inflation has come down steadily over the past couple of months, but did cool off earlier this month, raising further questions on whether the Bank of England should consider raising rates at its next policy meeting in November.

fluctuations.

However, the Bank of England governor has all but confirmed that interest rates will not rise in November, adding further pressure on the pound. Bank of England Governor Bailey’s comments will likely add downside pressure to the pound, which has fallen against both the euro and the US dollar this week, on top of disappointing retail sales figures.

4. MANAGE YOUR EXPOSURE TO

euros and dollars.

CURRENCY RISK: Hedging can

If you are a manufacturer, importer or

help mitigate the uncertainty caused

exporter of global products or services, then here are four steps to manage your currency risk. 1. REGULARLY REVIEW YOUR

your profit margins sensitivity to currency 2. EVERY COMPANY HAS DIFERENT

within financial markets. Hedging protects company profits and can act as a safety net to protect against a declining market.

budget requirements. They can help build up a plan to provide you with a solution to managing your currency risk professionally

REQUIREMENTS IN FX: Every business

and effectively, allowing you to focus

is unique and will manage their currency

on what you are there for.

requirements in a way that suits the company. It is key to understand that currency fluctuations could have an impact and the decision to hedge or not is not that simple. Some companies prefer to simply ‘spot buy’ as and when they have a currency requirement, albeit riskier during times of uncertainty.

If you are using a provider or bank, why not request a comparison. During these times of uncertainty, saving money is paramount. Moving currency can be a complex procedure, but with the right partners it does not have to be. An FX broker can

3. DECIDE WHAT RULES YOU WANT TO

help take away the burden of trading and

APPLY TO YOUR FX RISK & STICK

monitoring rates, and manage the process

UK retail sales fell by a percent in September, and on top of this, the GFK consumer confidence survey showed that consumer confidence plunged in October by 14 points.

WITH IT: Having a clear understanding of

on your behalf, ensuring that you take

risk. Monitoring your FX risk ensures that

Ltd. If you have any questions, please

It all feels a little gloomy for those that are exposed to euros and US dollars, falling to six-month lows in the blink of an eye!

whatever the financial objectives are,

contact Kris Charalambides (Head of

such FX risks that could jeopardise those

Corporate FX) on 0207 183 7928 or

objectives are monitored and mitigated.

email: kris@imsfx.co.uk

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the company’s financial objectives and the potential effect the changes in FX rates might have are key in managing your FX

advantage of the market at the right time. Information supplied by UK FX Holdings

MEET THE CHAMBER TEAM

Tell us about your time at the Chamber. I used to work in the environmental health sector for a long time, but really there are only so many risk assessments you can do before you lose interest. I’ve lived in Hertfordshire most of my life and I took the opportunity to be able to represent the county, doing something interesting. The past four years have been challenging, but with everyone’s support, the Chamber has grown.

What has been your proudest moment? Getting my promotion and becoming a director. That was a big milestone for me personally. It gave me more of a voice.

Do you have a favourite event? I love the Summer Party at Sopwell House. It is always so well put together and very relaxing. I love the Inspiring Herts Awards, but there is a lot going on. At the Summer Party there isn’t the same pressure. It’s an opportunity to celebrate at a great venue.

When you are away from the office, what do you enjoy doing?

In conversation with

Donna Schultz Donna Schultz, Commercial Director for sales and membership, has been a familiar face with the Chamber for four years. When asked who she would invite to her dream dinner party, she had a very special reason for wanting to invite a former England footballer. 54

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I have two children so there isn’t much me time. I’m very sociable so I do enjoy going out for dinner and catching up with friends. The Hermitage is one of my favourite restaurants, although I do enjoy a good curry as well. And whatever I choose to eat, it would have to be accompanied by wine or gin, definitely not vodka.

If you could have a dinner party with three guests, dead or alive, who would you invite? My Grandpa, Don Welsh, who died in 1990. That’s who I am named after. He was a professional footballer and played for England, as well as managing Liverpool. He was hilarious and had so many stories. I’d also invite Simon Cowell because I love sarcastic and funny people and I think he would be entertaining. And the Queen. She was simply inspirational. And I would love to hear what really went on behind the scenes.

Tell us about the best holiday you’ve ever had. When I was 22, I went backpacking for 10 months to Australia, Fiji, New Zealand and America. It really made me grow up. I went with a friend but she chose to stay in Australia so I continued by myself. Hawaii was my favourite place and I would go back. Las Vegas was great as well – a really bizarre place with no clocks or windows to keep everyone inside gambling.

And, finally, tell us something people may not know about you. I did a skydive over the Game of Thrones region while I was backpacking in New Zealand. I get motion sickness and I’m afraid of heights so goodness knows why I did it. In the plane I felt a bit unwell and when I landed, I was sick. It’s the scariest thing I’ve ever done.

MEET THE CHAMBER TEAM

How long have you been at the Chamber? I have only just recently returned, but I had been with the Chamber for more than five years previously. I am delighted to be back working on the great variety of events that provide so much support for our members. In my role, I oversee everything from the Inspiring Herts awards, the various conferences and lunches, as well as the numerous networking breakfasts and events like the summer garden party. I love bringing these events to life and knowing that they are going to be interesting, useful and also educational for our members.

Do you have a favourite event? I do enjoy the conferences, especially the Women in Leadership one. I was responsible for introducing that one when I saw how popular the Women in Leadership lunches were, and it has a special place in my heart. It’s great in the way everyone supports each other. We all appreciate the challenges women face and offer moral support as well as business advice. It’s a very inspiring and empowering event.

In conversation with

When you are away from the office, what do you enjoy doing?

Head of Events and Communications Alison White has made a welcome return to the Chamber after a brief break and is a well-known face to members at the brilliant events the Chamber is renowned for.

If you could have a dinner party with three guests, dead or alive, who would you invite?

Alison White

But what does Alison enjoy most about her role – and how does she spend her time away from the office?

I love family life and walking my dog Django, who is a very laid back, big, black Lab. This may sound odd, but I like to collect rubbish on our walks! Litter is a big bugbear of mine so each weekend I take a picker and a bag with me to tidy up the local countryside. I call myself the bag lady!

I’d love to invite people who interest me and be able to talk to them face to face. So, I think my guest list would be Frida Kahlo, Dave Gilmour from Pink Floyd and Anne Boleyn. And we’d all sit together and chat over one of my favourite bottles of red wine – a Malbec or a Cabernet Sauvignon from the New World.

Tell us about the best holiday you’ve ever had. That would be the one to Sri Lanka 29 years ago when I got married. We just disappeared and didn’t tell anyone our plans. Everyone thought we were just going on holiday. It was an amazing trip…it’s the most beautiful place with lovely, humble people. We went back again for our 10th anniversary and it was just as beautiful.

And, finally, tell us something people may not know about you. I enjoy flower arranging and have completed an official floristry course. I’ve taken commissions for friends and acquaintances - when I’ve had time between events.

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PLATINUM MEMBERSHIP PLATINUM PLATINUM

MMEEM ERRSSHHI PI P MB BE

Contact us: (+44) 1707 502180 Per Annum (+44) 1707Price 502180 enquiries@hertschamber.com enquiries@hertschamber.com £1750.00 + VAT

No Joining Fee Price Per Annum The Platinum Membership includes everything in the Bronze, Silver VATfor and Gold packages, plus even more benefits. This level is+ ideal Price£1750.00 Per Annum No Joining Feeof businesses of any size, looking to make the absolute £1750.00 + most VAT out

their Chamber membership. No Joining Fee The Platinum Membership includes everything in the Silver General Air Conditioning UK is proud toinbe a member ofBronze, the Hertfordshire The Fujitsu Platinum Membership includes everything the Bronze, Silver of commerce, whilst being a part of thislevel wider we have andChamber Gold packages, even more benefits. This level for and Gold packages, plusplus even more benefits. This iscommunity, ideal for is ideal created some strong relationships and partnerships with other local businesses, businesses of of anyany size,size, looking to make absolute most out of businesses looking to the make the absolute most out of colleges, and charities. The chamber not only generates opportunities to their Chamber membership. their Chamber membership.

collaborate with other businesses, but with their regular breakfast and lunch Fujitsu General Air Conditioning UK is proud the to be a member of the Hertfordshire networking, as well as events throughout year, they always Chamber of commerce, whilst being a part of this wider community, we havefocus on key local Chamber of commerce, whilst being a part of this wider community, we have andsome national topics which effects all of us with and other allows us businesses, to gain an understanding created strong relationships and partnerships local created some relationships andgenerates partnerships with other colleges, charities. chamber not important only opportunities to local businesses, and and have astrong voiceThe on these very matters." collaborate with other businesses, but with their breakfast and lunch Stuart Eagleton colleges, and charities. The chamber not regular only generates opportunities to Fujitsu Air Conditioning networking, aswith well as events throughout but the year, focus on key local collaborate other businesses, withthey theiralways regular breakfast and lunch Fujitsu General Air Conditioning UK is proud to be a member of the Hertfordshire

INCLUDED IN PLATINUM MEMBERSHIP: networking, as well as events throughout the year, they always focus on key local and national topics which effects all of us and allows us to gain an understanding and have a voice on these very important matters."

and national topics which effects all of us and allows Stuart us to Eagleton gain an understanding

Fujitsu Air Conditioning PEER TO PEER INTRODUCTIONS and have a voice onDISCOUNTED these very important matters." EVENT TICKETS

INCLUDED IN PLATINUM MEMBERSHIP:

Stuart Eagleton As a Platinum member, you are entitled to at least two peerAiraConditioning Receive a total of four vouchers toFujitsu attend breakfast or to-peer introductions per annum. As a Chamber, we are able lunch of your choice free of charge (equivalent to £45 + toPEER introduce you via your Account Manager to at least two TO PEER INTRODUCTIONS DISCOUNTED EVENT TICKETS VAT) other members, upon you request and to subject As a Platinum member, are entitled at leastto twoagreement peera total of four vouchers to attend a breakfast or between parties. These meetings will takeweplace at our Receive to-peer introductions per annum. As a Chamber, are able There are also opportunities to sponsor and/or speak at PEER PEER INTRODUCTIONS of your choice free of charge (equivalent to £45 + toTO introduce you via your Accountwhere Manager to at least two or lunch events (breakfasts and lunches) possible, via email DISCOUNTED TICKETS one of the Chamber EVENT events. VAT) other members, upon request and subject to agreement As a Platinum member, you are entitled to at least two peerzoom. parties.per These meetings will take place at able our Receive a total of four to vouchers to attend a at breakfast or to-peer between introductions annum. As a Chamber, we are There are also opportunities sponsor and/or speak events ANNUAL (breakfasts and lunches) where possible, via email or RAISE YOUR PROFILE BCC CONFERENCE one of the Chamber events. lunch of your choice free of charge (equivalent to £45 + to introduce you via your Account Manager to at least two zoom. You will be invited to attend the British Chambers of VAT) other members, upon request and subject to agreement Think of the Chamber as your main social media outlet. RAISE YOUR PROFILE Commerce Annual and a discount. BCC ANNUAL CONFERENCE between parties. TheseConference meetings willdinner take with place at our Share through our followers There areyour alsonews opportunities to 23,000+ sponsorstrong and/or speak at You will be invited to attend the Britishpossible, Chambersvia of email or and upload your news, blogs and events to the chamber events (breakfasts and lunches) where Think of the Chamber as your main social media outlet. one of the Chamber events. A BENEFIT PARTNER Commerce Annual Conference and dinner with a discount. Share website. your news through our 23,000+ strong followers zoom. BECOME As a platinum member, you have the opportunity to become aand upload your news, blogs and events to the chamber BECOME BENEFIT PARTNER RAISE YOUR PROFILE website. Tag us on:: partner A of CONFERENCE the Chamber, by providing a free/discounted BCCbenefit ANNUAL As a platinum member, you have the opportunity to become a service to our members. You can see the full list of benefit You willbenefit be invited toof attend the British Chambers of @herts_chamber Tag usInstagram on::of the Chamber Think as your main social media outlet. partner the Chamber, by providing a free/discounted partners on our website. Ask your Account Manager for further Facebook @Hertschamber Commerce Annual withlist aof discount. service to ourConference members. Youand can dinner see the full benefit Share your news through our 23,000+ strong followers Instagram @herts_chamber information. partners on our website. Ask your Account Manager for further @HertsChamber andTwitter upload your news, blogs and events to the chamber Facebook @Hertschamber information. LinkedIn @Hertfordshire Chamber of Commerce BECOME A BENEFIT Twitter @HertsChamber website. DELEGATE LIST PARTNER LinkedIn @Hertfordshire Chamber of Commerce As a platinum member, you have the opportunity to become a DELEGATE Receive a copy ofLIST the delegate list up to 72 hours prior to the Tagfor share, and add your company posts to our usa on:: benefit partner ofcopy theof Chamber, by list providing a free/discounted Receive aevent the delegate up to 72 hours prior to the Chamber you’re attending, upon request only. for a share, and add your company posts to our exclusive Members Only LinkedIn Group service to our members. You can seeupon the request full listonly. of benefit Chamber event you’re attending, Instagram @herts_chamber exclusive Members Only LinkedIn Group partners on our website.ACCESS Ask your Account Manager for further EXCLUSIVE Facebook @Hertschamber EXCLUSIVE ACCESS information. Be invited to attend exclusive events and forums as a Platinum Twitter @HertsChamber

INCLUDED IN PLATINUM MEMBERSHIP:

Be invited to attend exclusive events and forums as a Platinum

member. LinkedIn @Hertfordshire Chamber of Commerce member. DELEGATE LIST You the Patron Patronand andPlatinum Platinum members 6k+ 15.5k+ Youcan can also also join join the members only only 15.5k+ 1.6k+ 2k+ 2k+ 6k+ 1.6k+ Receive a copyGroup. of the Ask delegate list up to 72 hours prior tohow the Linkedin the Marketing Marketing team details on how to Linkedin Group. Ask the team for for details on to for a share, and add your company posts to our join. join. Chamber event you’re attending, upon request only. exclusive Members Only LinkedIn Group

INSPIRE MAGAZINE MAGAZINE INSPIRE EXCLUSIVE ACCESS Have a 300 word editorial article included in our bi-monthly

Have amembers 300 word editorial articleand included inas our bi-monthly Asto of the Hertfordshire Chamber Commerce we are pleased to offer all Herts Chamber members a Be invited attend exclusive events forumsof a Platinum magazine, guaranteed once a year (further articles can be submit magazine, guaranteed once a year (further articles can be submit member. 10% discount on their first year of Business or Property Certification, or for the first Development Certification and will be included at the Chambers discretion.) will be included at the Chambers discretion.) You and candelivered. also joinTothe Patron and Platinum members only claim/find out more about this benefit, please visit your profile in6k+ the Members 15.5k+ 1.6k+ Area. 2k+ EVEN MORE BENEFITS Linkedin Group. Ask the BENEFITS Marketing team for details on how to EVEN MORE Please visit our website for a full list of benefits join. Please visit our website for a full list of benefits

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Have a 300 word editorial article included in our bi-monthly

SPONSORED FEATURE

KMG PARTNERSHIP Design-Led Structural Engineering Lyndsay Waymont

We’ve previously looked at some of the history and background of KMG, our Hemel office and at our place in the wider RSK Group, with the myriad of services on offer. In this third article, I’m going to look at the kind of projects that KMG deals with on a daily basis, and the team that makes it all happen.

tructural Engineers design all kinds of structures – walls, bridges and tunnels. Multi-storey car parks. Skyscrapers and bungalows. Churches and changing rooms. Sports Stadia and club houses. Factories, power stations, warehouses, aircraft hangars, office blocks, apartments, supermarkets and corner shops. Most structural engineers have specialisms. For KMG, this is cold storage and distribution, and more recently, life sciences and pharmaceutical manufacturing facilities. We mainly work in commercial and industrial property – but for a variety of different sectors and different types of construction. Our work can vary from designing a new build property to refurbishing and extending an existing building – in these eco-conscious times, building re-use is the most environmentally friendly form of construction project. Some examples of our work: COLD STORES AND DISTRIBUTION KMG has a long track of cold storage and warehousing design, particularly temperaturecontrolled environments for the food industry. Chill and cold storage involves significant capital investment for our clients – our knowledge of key factors is critical to delivering problem-free facilities and optimising investment return. We have worked on projects throughout the UK and Ireland, for well known clients in the food services industry.

PHARMACEUTICAL AND LIFE SCIENCES We undertook the civil and structural engineering design for an extension to an existing pharmaceutical production building in Denmark. This consisted of a reinforced concrete basement, a column free production area on the ground floor with a plant room on the first floor level. The plant room was designed to fit within the deep 25m span structural steel trusses that span the width of the building. A particular challenge was making provision for a 30 tonne freeze dryer within the ground floor area and making sure it could be safely moved across the ground floor to its final position. KMG was also tasked with reviewing the construction stage design carried out by a Danish contractor.

HOTEL AND LEISURE – LUTON HOO HOUSE, BEDFORDSHIRE KMG is proud to have carried out the civil and structural engineering of the restoration programme by Elite Hotels transforming a historic but run-down country mansion to a hotel with modern leisure facilities. Luton Hoo mansion house dates back to the late 18th century and sits in around a thousand acres of parkland and gardens.

Along with extensive renovations to the original mansion, a new 3 storey extension was added for guest accommodation and facilities including a swimming pool, as well as a golf course and spa.

THE KMG PARTNERSHIP TEAM Our local, Hemel-based team works all over the UK and sometimes further afield, and together with RSK Group colleagues offers a full range of design and construction related services. With a commitment to training early career engineers up to chartership with the Institution of Structural Engineers, and/or the Institution of Civil Engineers, and with certification to ISO 45001 in Health and Safety, ISO 14001 in Environmental Systems Management and ISO 9001 in Quality Assurance – you will have the assurance of dealing with a well-qualified, experienced and professional team, whatever your project requirements.

To discuss any aspect of this article further or to explore any potential projects, then contact me at Lyndsay.Waymont@kmgpartnership.com or call me on 07740 422302. For general enquiries please email us at info@kmgpartnership.com INSPIRE

ADVERTISING FEATURE

Help us to help others in later life Age UK Hertfordshire is an independent local charity, supporting older people in Hertfordshire to lead fulfilling and enjoyable lives. We are a person-centred charity, and our aim is to help people to continue to live independently in their own homes and maintain choice and control over how they live their lives.

e support over 15,000 older people in Hertfordshire each year through our services, and aim to reduce the debilitating health impacts of loneliness and social isolation and to improve mental and physical wellbeing. We also provide opportunities for people to socialise with others to ensure that people stay connected to their communities and benefit from the value that friendships can bring. We also offer a lot of practical support from form filling to cleaning and shopping, and are continually looking at new services to develop to meet the growing and changing needs of the population.

We know that there is a growing need for support services, as there are 206,500 people aged over 65 living in Hertfordshire, which is forecast to increase by 36% by 2040. Of these, there are currently 67,489 people living alone, which is also expected to increase by 39% in 2040. This shows that the need for help and support will increase significantly over time and so services are essential and need to grow and adapt to meet the growing demand. This is a poignant time, as the impact of COVID-19 has had a disproportionate effect on older people compared to any other age group, plus the impact of the cost-of-living crisis – our service is needed now more than ever.

How you can help Help your local community! We need volunteers to support our befriending services and much more. Volunteering is a great way to meet new people, learn new skills, and help deliver the work we do in Hertfordshire. So, if you have any spare time to spend with an older person and help make their lives less lonely please get in touch - spend an hour, to share an hour and change a life. Fundraising - At Age UK Hertfordshire the money you raise will not only help us support local older people, but your efforts can also make a real difference in the way Hertfordshire thinks about ageing, so please help us by donating to us, fundraising for us or help sponsor us to be your charity of the year.

To find out more information please visit our website: www.ageuk.org.uk/hertfordshire

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MEMBERSHIP BENEFITS

MEMBERSHIP Benefits

AXA HEALTH

Herts Chamber are pleased to introduce AXA Health for their business healthcare cover.

AXA Health know that your people are your greatest asset. Offering healthcare cover shows your employees that you really value what they

Healthcare cover can help to provide you with peace of mind that your team’s health and wellbeing is being looked after, so you can focus on your business.

do for you. That you’re ready to invest in their health and wellbeing – and in getting them back on their feet again if they become unwell.

Find out more about our offers for Chamber members: https://www.axahealth.co.uk/central-chambers/

QUEST

Business services for your protection and peace of mind.

Four essential business services which include:

Would a complimentary one2one help you?

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One phone number for unlimited access to advice lines

DISCOVER, REVIEW, COMPARE

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Access to HR, Health and Safety, Legal, Tax and VAT advice

DISCOVER

•

Document library including 750 downloadable template documents

•

Employment, Health and Safety and Legal documents

•

Cover across 11 sections, up to £100,000 per claim and £1,000,000 in the annual aggregate

What can you use Quest for? To help you resolve any issues that you have with HR and employment law, health & safety, legal or tax. However, you don’t have to wait until you have an issue or a serious problem before you call. The advice line will help answer any questions you may have. In summary you gain unlimited access to five business advice lines and over 750 free business documents. Access to this premium quality service is included in the membership fee because of the investment made by your association.

Three choices – what suits you best?

Find out how to make the most of the Chamber HR Service and see how it can help you and support your business. A Quest Business Support Manager will cover the scope of the Chamber HR service, how the HR advice line can help you, what is included in the Document Library, other featured services available via the website, how to access the service and hours of operation.

What HR issues does this raise? The meeting will cover areas of risk, your responsibilities and what you need to have in place to ensure you are compliant and protected. Effectively this gap analysis will identify what you need to do.

COMPARE If you have an existing outsourced HR service you may wish to do a comparison with Chamber HR to see if Chamber HR can fulfil your needs.

REVIEW

A Quest Business Manager will look at your current provision and explain how Chamber HR differs from it. Chamber HR is included in your membership fee so it may be that you don’t need to pay anything extra to anyone else!

An opportunity to talk to a Quest Business Support Manager about how your business may be changing, where you were and where you are going to.

Book a complimentary meeting with a Quest Business Support Manager. Three choices – what suits you best?

Quest is the exclusive recommended supplier to the British Chambers of Commerce, helping most UK Chambers to support their members. We deliver to The Chamber HR service, access to which is included your Chamber membership fee.

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ECONOMY

Photo: pexels .com

Small cause for optimism

around recruitment challenges

Fewer British companies are facing recruitment issues, according to the latest report from the British Chambers of Commerce. But while the figure has dropped from its 2022 Q4 high, there are still almost three-quarters of companies with difficulties hiring the right people, with the hospitality sector the worst affected.

ohn Woodruffe, the Chamber’s project manager for the Herts Local Skills Improvement Plan (LSIP), said: “It is clearly a positive sign that fewer businesses are reporting problems when it comes to finding new people. But the figure is still too high. Through the county’s LSIP, we are looking to address some of the common problems businesses are facing when recruiting, especially around skills shortages.”

The British Chambers of Commerce’s Quarterly Recruitment Outlook is the largest private sector survey in the UK comprising nearly 5,000 firms across the country encompassing all sectors and sizes. The third quarter results show a 9 per cent fall from the historical high of 82 per cent in Q4 2022. The figure has now fallen in each quarter of 2023.

In Q3, 61 per cent of companies had attempted to recruit with 66 per cent reporting that labour costs are a financial pressure. Recruitment difficulties are being felt across the economy, but the hospitality sector continues to suffer the most with 79 per cent reporting problems. This is closely followed by construction and manufacturing on 78 per cent (down from 86 per cent and 81 per cent respectively in Q2). In the retail sector, 72 per cent of retail businesses said they had experienced recruitment issues. Of the hospitality firms reporting problems, 58 per cent faced difficulties in finding semi/unskilled workers, and 41 per cent skilled manual/technical staff. In the construction and engineering sector, 78 per cent faced problems getting skilled manual/technical workers, but just 21 per cent for semi/unskilled.

As businesses continue to face a series of economic headwinds, most are still reporting no increase to investment in workplace training. Just over a quarter of firms reported an increase in staff training (27 per cent, the same as Q2), with 13 per cent reporting a small drop (14 per cent in Q2). Labour costs are cited by most firms as a source of cost pressure with 59% of firms saying they are still concerned about energy costs. John said: “Overall employers are offering more flexible working conditions wherever possible but are still struggling to hire and retain the right staff to help get them through these challenging economic times. The picture in the hospitality and manufacturing sectors is particularly worrying. “These are certainly areas we will be looking at through the LSIP project.”

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THE LAST WORD

The Last Word

Edward Rowlandson Group Managing Director RO Group

The RO Group, a family-owned trading business established in 1932, has always prided itself on venturing into a diverse array of interests. Today, the business encompasses commercial property, housebuilding, land trading, renewable energy and venture capital. Edward Rowlandson shares insights into the RO Group’s various ventures and its commitment to sustainability and social responsibility.

Q What do you do?

The RO Group is a multifaceted familyowned trading business. Our commercial property division, RO Real Estate, has developed over 1.1 million square feet to date and currently manages 300,000 square feet of office, industrial and retail space. Metis Homes, our award-winning housebuilder, is dedicated to crafting modern homes with traditional values. Our portfolio boasts bespoke, high-quality homes in diverse settings, from traditional rural properties to contemporary town centre schemes. Additionally, RO Capital Partners is our venture capital arm, focusing on early-stage investments in Proptech and Cleantech, where we are keen on driving innovation in utility-focused areas and providing a real estate platform to support our investee companies. Our youngest venture, RO Land, is unlocking the development potential of land, promoting greenfield and brownfield sites for various uses, including renewables.

Q Who do you work for?

I have the privilege of leading the RO Group. We are driven by a commitment to create value for all our varied stakeholders, and that is what makes my role so fulfilling.

Patrons

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Q Why did you join the Chamber?

To become an engaged member of a network of businesses that share our commitment to growth, innovation and sustainability in the region. The Chamber provides a fantastic platform for both knowledge exchange and networking, and champions local issues.

Q How has it helped your business network?

Through the opening of doors and personal introductions to valuable connections and opportunities. We have been able to foster meaningful relationships, share experiences, and gain insights that have positively benefitted our various ventures.

Q What do you think is the

biggest challenge affecting running and growing a business?

Technology and climate change are the two biggest challenges impacting business both today and for years to come. That being said, they also bring tremendous opportunity. Businesses need to continually adapt, innovate, and ensure they remain relevant in the face of these changes.

Q What support do you want from government?

Government support plays a pivotal role in fostering a business-friendly environment. We would appreciate measures that incentivise sustainability initiatives and technological advancements, such as tax incentives for green initiatives.

Q What advice would you give

Q How confident are you that

Starting a business can be a daunting yet rewarding journey. My advice is to always remain agile and adaptable recognising you need the support of others to achieve. Be open to innovation, embrace change, and never underestimate the power of networking and collaboration. Your business will only thrive if it aligns with your values. Be in business to do business.

We are cautiously optimistic about the coming year. The current economic climate is challenging, but we are well-positioned to adapt and grow. Our diversified portfolio and commitment to innovation and sustainability give us confidence. We remain focused on creating value for all our stakeholders and to contributing to a better, more sustainable world.

someone starting out?

your business will grow in the next year?

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Costco Wholesale is a membership warehouse club, dedicated to bringing our members quality goods and services at the lowest possible prices. We provide a wide selection of merchandise, plus the convenience of speciality departments and exclusive member services, all designed to make your shopping experience a pleasurable one. We are confident in the quality and value of our products, and we stand behind them with our guarantee of satisfaction.

MEMBERSHIP

Become an Executive Member and earn an annual 2% Reward on most of your Costco purchases*. The annual membership fee for Executive Trade Membership is £56 ex VAT (£67.20 inc VAT) and as an Executive Individual Membership is £62 ex VAT (£74.40 inc VAT). The annual membership fee for Standard Trade Membership is £22 ex VAT (£26.40 inc VAT) and Standard Individual Membership is £28 ex VAT (£33.60 inc VAT), all memberships include a complimentary card for your spouse or domestic partner. To join and start saving please provide one piece of business evidence for Trade membership, or for Individual membership your employee ID card or current pay slip to prove your employment, PLUS one piece of photographic identification for both memberships. For more information and to preview our warehouses visit www.costco.co.uk/join or scan the QR code.

YOUR MEMBERSHIP IS VALID IN ALL 29 UK WAREHOUSES, WORLDWIDE AND ONLINE!

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Warehouse Savings

ALL NEW MEMBERS WILL RECEIVE A £10 ONLINE VOUCHER WHEN YOU SIGN UP FOR MEMBERSHIP† Costco Stevenage, Gunnels Wood Road, Stevenage, Herts, SG1 2EH T: 01438 907 580 E: marketing129@costco.co.uk www.costco.co.uk Sign up for membership with this advert at our Stevenage warehouse and receive a £10 voucher to spend online at www.costco.co.uk. New members only. *Exclusions apply. Membership Criteria applies. Membership must be obtained before purchases can be made. ∆Qualifying ID required to preview in the form of company payslip ID. Accepting Mastercard, American Express and Visa credit cards as well as cash, debit card or cheque. No cash or cheque at fuel station. *Fuel stations not available in all locations. JN35946

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£10

Expires: 31st December 2024

ONLINE VOUCHER

Personal, caring and independent. The complete funeral service 24 2 4 hhour our sservice ervice

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Private P i t C Chapels h l off R Restt

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Bespoke Funeral Plans

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Own Crematorium STE V E N AGE • 01438 316623 HIT C H IN • 01462 438422 KNE BWO RT H • 01438 812365 BUN T IN GF O R D • 01763 274111 WELWYN GARDEN CITY • 01707 390018 W E LW Y N • 01438 714686 H E RT F O R D • 01992 582052 WA R E • 01920 468551 LETC H WO RT H • 01462 684292 HOD D E SD O N • 01992 471709 H ARWO O D PAR K • 01438 812515 HA R PE N D E N • 01582 762570

Harwood Park

The perfect setting to commemorate the life of your loved one

Crematorium and memorial gardens created and managed by the Austin family in the beautiful Hertfordshire countryside.

www.austins.co.uk

www.crematorium.co.uk

Serving the local community for ten generations

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INCLUDED IN PLATINUM MEMBERSHIP: INCLUDED IN PLATINUM MEMBERSHIP:

INCLUDED IN PLATINUM MEMBERSHIP:

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