People First - Concentrix + Webhelp x HPE - Newsletter 4

People First

ISSUE #4

JANUARY 2024

The latest global news of our HPE account In This Issue

Overall updates: naming, 2023 & 2024

Our Company Name We’ve

officially

made

the

decision

about

what

our

combined company name will be going forward. The name of our combined company is Concentrix.

When we evaluated the Concentrix name, which comes

Christmas celebrations around the hubs

from “concentric circles” about putting our clients and game-changers at the center of everything we do, we realized that the concept of our game-changers and clients at the center of everything is still as relevant today as it was when the name was born, and, it also has the potential to

Webhelp Enterprise Future of Sales Congress

carry us into the future.

Celebrating 2023 hits We finished 2023 and big congratulations to all of you.

We grew and we prospered, and we did it the right way by

HPE Discover kickoffs in Barcelona with lots of visits

taking care of our game changers and really focusing on exceeding our class expectations and helping to drive their success.

On top of all of that, we also brought together two great companies who are industry leader.

HPE is introducing an Artificial Intelligence native architecture Communicate more effectively 01

What a year it’s been!

Watch our 2023 highlights video, here, and take a moment to reflect on all the amazing things we did that made this year so memorable.

Happy New Year!

May 2024 bring you health, happiness, and all your heart desires. Cheers to new beginnings and a year full of gamechanging possibilities!

Happy New Year everyone!

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Christmas celebrations around the hubs It’s that joyous time of year again when we spread some cheer and show our game changers how thankful we are for them!

With corporate parties, Santa visit, building ginger bread houses, playing Secret Santa or Ugly Sweater contests, we had some fun in Barcelona, Prague, Stuttgart.

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Webhelp Enterprise Future of Sales Congress The Future of Sales Congress took place in September at our state-of-the-art business campus in Barcelona. The event brought together industry experts to discuss the future of sales.

This day was marked by indepth discussions and valuable networking opportunities. We would like to thank all the participants and speakers who made this event such a success.

So what can we expect in the future? We are convinced that the seamless integration of people and technology is essential to ensure our continued success in this ever-changing business landscape. We look forward to staying in touch as we shape the Future of Sales together.

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HPE Discover kickoff in Barcelona HPE held the yearly event Discover in Barcelona early December, unveiling the latest developments in the industry.

For us it was the occasion to meet again our partners: HPE Telemarketing: David Head, Maud Samagalski, Bernard Tournie & Fred van der Wijk visiting our campus with an insightful HP 3D Lab demo.

ARUBA BDR: James Houselander & Andres Ramirez with his whole team of field marketing managers for a new fiscal-year kickoff with our team.

Alliance team with John Eversole, Alessandro De Lio & Alain Nguyen from Microsoft

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HPE is introducing an Artificial Intelligence native architecture An AI-native approach across the AI lifecycle isn’t just an idea for the future; it’s an experience made possible by HPE today.

HPE’s CEO Antonio Neri met with valued customers and partners from across Europe, the Middle East and Africa early December at HPE Discover Barcelona to share his vision for the AI-driven future – and to hear from them about the opportunities and challenges they see in capitalizing on this transformative technology.

AI will be the most disruptive technology of our lifetime. It will accelerate opportunities at a scale never seen before, transforming the way we live and work in unimaginable ways.

We live in a world where AI will enable us to create new solutions for some of our biggest societal challenges and accelerate business transformation across every industry.

In November 2022, that promise went mainstream with the release of the generative AI model ChatGPT. It wasn't just a milestone; it was a seismic shift that shook the foundations of the AI landscape and opened a new world of possibilities.

(Replay the keynote by clicking this link)

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A simple hack to help you communicate more effectively Effective communication has never been more critical in our rapidly evolving world, where every conversation, negotiation, meeting, or pitch could impact our personal and professional success. We are much more likely to achieve our communication goals if we package our messages in a clear, concise, logical manner.

In this article, Matt Abrahams presents a three-question structure that serves as an indispensable tool for various scenarios, from impromptu interactions to crucial business presentations, but first let’s start with why having a structured approach is so useful.

The Value of Structure in Communication A structure provides a roadmap, a logical connection of ideas that guides both the communicator and the listener. Think of it as a carefully crafted story or a well-designed recipe. And the benefits of using one are many: Clarity: A structure eliminates ambiguity, ensuring that your message is straightforward and easy to understand and follow.

Retention: Ideas presented in a structured manner are more likely to be remembered, making your communication more impactful. Our brains are actually designed to encode and remember structured information.

Persuasion: A logical structure builds your case point by point, facilitating persuasion by guiding your audience through a reasoned argument.

Efficiency: Structure saves time and mental energy, simplifying complex ideas into digestible, actionable points.

Reduced anxiety: Having a predefined structure can significantly lessen communication anxiety, as you already know how to convey what you need to say and you are less likely to forget your content.

The “What, So What, Now What” Framework Much like the Swiss Army Knife, known for its versatility and reliability, this structure is flexible and can be used in many different communication situations. The structure is comprised of three simple questions: What: Describe and define the facts, situation, product, position, etc.

So What: Discuss the implications or importance for the audience. In other words, the relevance to them.

Now What: Outline the call-to-action or next steps, such as taking questions or setting up a next meeting.

This structure not only helps in organizing your thoughts but also serves as a guidepost for your audience, making the information easier to follow and act upon.

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PEOPLE FIRST | ISSUE #4