ARQ Info - Fall 2023

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Publisher:

ASSOCIATION RESTAURATION QUÉBEC

Editor in chief: Nicolas Boullé

Writers: Nicolas Boullé | Dominique Tremblay | Martin Vézina

Graphic design: LMG et Alegria Design

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Tel.: 514 527-9801/1 800 463-4237

ARQ Info is published six times a year by the public affairs department of Association Restauration Québec. The articles may be reproduced without permission, provided that the source is mentioned.

Legal Deposit:

Bibliothèque Nationale du Québec

Bibliothèque Nationale du Canada

494386 D

No ISSN : 1199-3472

ASSOCIATION RESTAURATION QUÉBEC

6880, Louis-H.-La Fontaine

Montréal (Québec) H1M 2T2

Tel.: 514 527-9801 or toll free, 1 800 463-4237

Email: respub@restauration.org restauration.org

The mission of the Association is to provide all of restaurateurs in Quebec complete services of information, training, discounts, insurance and government representation.

BOARD OF DIRECTORS 2022-2023

Chairman of the Board of Directors:

Mr Hugues Philippin, restaurant ChicAlors! (Québec)

Vice-chairman:

Ms Danielle Beaulieu, HôtelMortagne(Boucherville)

Secretary Treasurer:

Mr Éric Marin, restaurant ChezMilot(Sainte-Adèle)

ARQ CEO: Mr Alain Mailhot

Administrators:

Ms Brigitte Gagné, du PéchéMatinal(Longueuil)

Ms Valérie Kennedy, SteakhouseSt-Charles(Sainte-Thérèse)

Mr Martin Lévesque, TraiteurL’EspritFaim(La Prairie)

Mr Jean-Philippe Martin, du ComplexeLaviolette(Trois-Rivières)

Mr Tony Priftakis, restaurants SaveursdesContinents(Gatineau)

Mr Érick Tremblay, du Resto-PubBelles&Bum(La Malbaie)

Ex officio chairman:

Ms Claudine Roy, Aubergesouslesarbres (Gaspé)

Total refunds of almost $2 million!

Just days after the summer break, participating members of the ARQ’s Programme d’achats Privilège Plu$ (PAPP) were given refunds for their purchases made during the second quarter of 2023 (April-June 2023). More than 2000 members shared total refunds of $1,992,237, for an average of $855 each! And 621 participating

members each received cheques of more than $1000, with the highest being $9916!

For more information on the PAPP, see the brochure at the end of this issue or visit www.restauration.org/papp

Sustainable development a key strategy

The Alliance de l’industrie touristique du Québec (Alliance) and Tourisme durable Québec (TDQ) announced last month a new partnership to make Quebec a leader in sustainable tourism development. The goal is to better serve the collective interests of the industry and ensure a collaborative leadership within the network of associations.

In addition to creating new synergies, the partnership will especially draw on individual strengths to distinguish our destination within Canada and internationally. The agreement’s objectives are to:

• Identify the relevant means and subjects for making tourism companies and associations aware of the actions that can ensure the transition toward sustainable tourism;

• Facilitate the development, application, and funding of collective tools that foster the transition toward sustainable tourism;

• Guide, equip, and motivate tourism companies and associations in sustainable development.

A first collaboration between the Alliance and TDQ took place earlier this year with the Alliance’s financial contribution to the publication of a Lexique du tourisme durable. The guide aims to enable actors within the industry to use a common language, to create a shared understanding of terms, and to start or pursue the sustainable transition in a consistent way for everyone.

The Alliance represents more than 10 000 member companies and

THE ALLIANCE DE L’INDUSTRIE TOURISTIQUE DUQUÉBEC(ALLIANCE) AND TOURISMEDURABLEQUÉBEC (TDQ) ANNOUNCED LAST MONTH A NEW PARTNERSHIP TO MAKE QUEBEC A LEADER IN SUSTAINABLE TOURISM DEVELOPMENT.

50 regional and sector-based tourism associations. It is the largest provincial business federation specialized in tourism in Canada. For its part, TDQ is an independent and non-profit organization. Its board of directors and members represent organizations in all tourism sectors as well as individuals building the tourism of tomorrow.

HUMAN RESOURCES

The restaurant industry in search of the right formula

In the restaurant industry, attracting and retaining staff is a constant challenge. However, innovative human resources techniques are now emerging to ensure staff retention, help build employee loyalty and create a more attractive working environment.

In the heart of Québec City, Louise Taverne & Bar à Vin is the first restaurant to display the Concilivi Seal. Awarded in January by Le Réseau pour un Québec Famille, this seal recognises good practice in family-work balance in the workplace. According to this organization, 76% of people with family responsibilities say that the fact that an employer holds a seal of recognition for family-work balance would encourage them to apply for a job in a certified company. Nearly four out of five would also like to hold a job there for as long as possible.

COPING WITH THE SHORTAGE

Louise Taverne & Bar à Vin, which has 43 employees, began adapting to the new reality of the job market a few years ago. The owners, for example, have turned to international recruitment to deal with the labour shortage. The arrival of these employees is not without its challenges. Not everyone arrives with the same notion of family-work balance. “We’ve been with Go RH for two years. They’re the ones who told us about the Concilivi Seal. We already had a few measures in place, but the firm showed us some new ones, as well as ways of making everything clearer to the team,” explains Nikolas Couture, chef and co-owner of Louise Taverne & Bar à Vin. Management has drawn up a guide to standardize the resources and initiatives offered – a key element in attracting and retaining employees. Training was also

provided to raise staff awareness. This was a must, because out of 15 kitchen staff, three are from Québec. “I hope that more and more restaurants will be awarded this seal, and we hope to inspire others. It may seem complex, but on the contrary, once it’s in place, it makes life a lot easier for managers,” says Marianne

Roberge, Practice Director and Partner at Go RH.

CONCILIVI SEAL

The Concilivi Seal is a family-work balance award that recognizes an organization and the importance it places on the employer-employees relationship. Nearly 140 organizations in Québec hold the seal, including just one in the restaurant industry.

LISTENING AND ADAPTING

“You also have to be realistic: being in the restaurant business is difficult; the hours are atypical and it’s demanding. But it’s important to take care of our teams and our employees and to find a balance,” says Mr Couture, who has introduced a new measure: a schedule of four consecutive shifts (five during busy periods), followed by three days off. An extra week’s paid holiday is also given to a new parent. “It’s little things like that that help the team to stick together, reduce irritation and give us stability,” he says. It’s important for the Québec city restaurant to listen to its employees. That’s why, every year, management adapts the measures based on feedback from the team and repeats a satisfaction survey.

INNOVATIVE AND HUMAN TECHNIQUES

As human resources become increasingly important in the restaurant industry, other means are also being used to ensure staff retention. The ARQ Foundation set up a competition called, Le Collectif, two years ago. Its aim is to encourage and reward teams that are committed to implementing innovative and effective HR practices in order to develop and maintain a dynamic working climate within their establishments. Last spring, Ambre Bistro Bar in Québec City won one of the three $2 000 bursaries up for grabs. The establishment set itself apart by being transparent and listening to its staff. “Solidarity is really an important value for us, and it’s important for our team spirit. The managers are always open to improvements and suggestions from employees”, says Nathan, waiter and moral support at Ambre Bistro. Since then, the workers who receive tips have introduced a systeme of shared tips. It’s a simple solution that enhances team spirit and encourages mutual support.

Another competition winner: the Groupe des rôtisseries corporatives St-Hubert du Grand Montréal. It has adopted new measures for employee schedules. “We’ve developed new ways of implementing working hours to better adapt to new employees. It’s important to show that we

value work-life balance,” explains Gabriel Brault-Pilon, training manager at Groupe St-Hubert. There has also been a complete restructuring of the training department, with a follow-up to facilitate integration.

From a technological point of view, certain human resources measures can also be used. This is the case for Guillaume Ouimet, co-owner of Les Insulaires Microbrasseurs, third winner of the Le Collectif competition: “We use software (Agendrix) to draw up schedules, which makes things easier for management, but also for the employees. In the restaurant business, as we all know, a lot of people

work part-time, go to school, and so on. So this platform helps to take the stress away from the whole team and improves the quality of life in the restaurant.’’

ONE SOLUTION AT A TIME

If changing working hours and technology aren’t for you, there are other solutions that can help you and your team in terms of human resources.

1- You can offer training and professional development opportunities that will enable employees to acquire new skills, develop their careers and see a long-term future within the company.

2- Involving employees in decisions concerning the restaurant’s operations could strengthen their sense of belonging.

3- Set up regular recognition programs to celebrate employees’ achievements and contributions.

4- Offer competitive benefits such as free meals and medical insurance plans (safety group).

5- Investing in quality equipment could make the workplace more attractive and efficient.

By adopting these techniques, you can create a more positive working environment, provide opportunities for growth and strengthen the bond between employees and the company, which in turn will help to retain your workforce effectively. “When you consider that 56% of respondents to the survey would be prepared to change jobs in exchange for better measures to reconcile family and work, you realize that this could be a very good solution to the labour shortage in the sector,” exclaims Gabrielle Gouin, Concilivi Seal advisor for Réseau pour un Québec Famille.

While evening and weekend work are still major components of a restaurant job, it is still possible to reconcile family and work. Steps in this direction will always be welcomed by employees. The labour shortage will remain a major challenge for our industry over the next few years. We have to face up to it and adapt now. The Canadian Tourism Human Resource Council estimates that around 30 000 positions will go unfilled in the Québec restaurant industry in 2030. It is therefore essential to include human resources at the heart of your establishment’s management to ensure that your staff is recruited and, above all, retained.

« IT’S IMPORTANT TO TAKE CAR OF OUR EMPLOYEES AND TO FIND A BALANCE »

NIKOLAS COUTURE, CHEF AN CO-OWNER, LOUISE TAVERNE & BAR À VIN

BACK TO THE POLITICAL FRONT

Keep an eye on these issues

Each year, the end of August marks a return to politics in Quebec, with the National Assembly back at its legislative duties. This means that the ARQ also returns to the political front, defending your economic and policy interests. More specifically, during the last quarter of 2023, your Association will be focusing on the four following issues.

TOWARD THE RIGHT FOR COMPENSATION FROM NO-SHOWS

The ARQ will continue working to stop the problem of no-shows. Currently, under section 13 of the Consumer Protection Act, restaurants are not permitted to establish an advance fee for customers who fail to honour their reservation. Your Association believes that a legislative framework is necessary to enable restaurants to levy a symbolic penalty for no-shows, in order to change the offenders’ behaviour.

TIP SHARING: RESTAURANT OWNERS SHOULD CHOOSE

As you certainly know, it’s still prohibited for restaurant owners to impose, change, or revoke a tip-sharing agreement. However, at the ARQ, we believe establishment owners should be able to determine whether they want a tip-sharing agreement in their restaurant or not. To make the government aware of this problem, your Association has had several meetings with Labour Minister Jean Boulet (see page 14).

EXPANDING THE DEPOSIT PROGRAM: COLLECTION SERVICE TAKES SHAPE

Expansion of the deposit system on containers is a major issue the ARQ is working on. Starting November 1, 2023, restaurants of 75 seats and more will benefit from a collection service exclusively for containers that currently have a deposit. As of March 1, 2025, all containers of at least 100 ml and at most 2 litres will become part of the deposit and refund system. In addition, also starting on that date, the collection service will be extended to all restaurants that have more than 20 seats. Restaurants with fewer than 20 seats will therefore be excluded.

Having succeeded in making this waste collection service free of charge for most of our industry, your Association will now work on negotiating the parameters of the new service with the Quebec Beverage Container Recycling Association.

GOVERNMENT LOANS: A DAMOCLES SWORD

Just three months remain before the deadline to repay loans from the Canada Emergency Business Account (CEBA). As of December 31, 2023, business owners who have not fully reimbursed their loan will lose their eligibility for the grant of up to $20,000. They will also have to pay interest on the remaining balance of their CEBA.

ATTENTION RESTAURANT OWNERS AND INDUSTRY PARTNERS!

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The ARQ, Restaurant Canada, and the Canadian Federation of Independent Business (CFIB) are working together to convince the federal government to postpone the CEBA deadline. The New Democratic Party, the Bloc Québécois, and the Green Party of Canada have all indicated their support for our initiative. Your Association also met at the beginning of the month with federal Transport Minister and Quebec Lieutenant Pablo Rodriguez.

THE ARQ RETURNS TO THE POLITICAL FRONT, DEFENDING YOUR ECONOMIC AND POLICY INTERESTS.

More rules governing youth work

On September 1, a new component of the ActRespectingLabourStandards governing youth work came into effect. The number of hours worked by adolescents aged 14 to 16 is now limited. This new restriction adds to the rules against hiring youth under the age of 14 (except in certain cases), which themselves took effect last July 1.

WHAT ARE THE NEW LIMITATIONS?

- Youth who are under the age of 14 and authorized to work and those aged 14 to 16 can work a maximum of 17 hours per week and 10 hours from Monday to Friday. No restrictions are in place when school is out (e.g., during holidays and spring and summer breaks).

- Companies hiring workers aged 16 and under must also create a prevention program designed specifically to eliminate risks to their physical and mental health.

A reminder that, as previously, young employees must be able to be at their home between 11 p.m. and 6 a.m. They must therefore neither be on the job nor have to travel during those hours.

FINES ARE COSTLY

CNESST inspectors are currently verifying application of the rules and they can fine companies from $600 to $6000, or from $1200 to $12,000 for repeat offences.

Employers are responsible for setting the hours of young workers in their establishments.

WHEN SCHOOL IS IN, FOR 14 TO 16-YEAROLDS AND THOSE UNDER 14 WHO ARE AUTHORIZED TO WORK: MAXIMUM OF 17 HOURS PER WEEK, 10 HOURS OF WHICH ARE FROM MONDAY TO FRIDAY.

PAPAYA PASSIONFRUIT

RECRUITING

Toward faster hiring of temporary foreign workers

On August 8, the federal Minister of Employment, Workforce Development and Official Languages, Randy Boissonnault, launched the Recognized Employer Pilot (REP) project within the Temporary Foreign Worker Program (TFWP). The three-year pilot project will help fill the labour gap, simplify hiring, and reduce employers’ administrative burden.

INDUSTRY REPRESENTATION

The ARQ considers this new pilot a step in the right direction because it gives restaurant operators who use the TFWP regularly an express process for future hiring.

ALMOST ALL RESTAURANT TRADES

More good news is the recognition of the vast majority of restaurant-industry trades: food-service supervisors, chefs, cooks, food

ARQ works for you!

In recent weeks, your Association participated in a new meeting with Labour Minister Jean Boulet to promote our industry’s interests in terms of gratuity splitting, or tip sharing. All partners in the restaurant sector attended. At the same time, the ARQ was involved in Quebec’s consultation on immigration planning (Consultationsurlaplanificationde l’immigrationauQuébecpourlapériode 2024-2027) through its brief describing the restaurant industry’s interests regarding immigration and temporary foreign workers.

In August, your Association also met with the Minister of Economy to discuss productivity in the sector and request

AUTOMATIC TELLER MACHINES

that a financial assistance program be put in place to encourage innovation and performance in restaurants. An ARQ delegation also participated in a consultation by the Conseil du patronat du Québec on the next energy policy.

FEDERAL REPRESENTATION

Last July, following the Trudeau government’s cabinet shuffle, the ARQ sent a congratulatory letter to the new Minister of Tourism, Soraya Martinez Ferrada, reminding her of the various challenges facing the restaurant industry.

A strictly regulated service

Despite the crushing domination of cardbased payments, some establishments offer their customers automatic tellers to withdraw cash. This service is highly regulated and closely monitored by Revenue Quebec. To avoid any unpleasant surprises, including nasty fines as high as $200,000 for non-compliance, be sure to abide by the current regulations.

SQ CERTIFICATION AND PERMIT

The Money-Services Businesses Act requires teller operators in particular, who themselves supply their cash machine, to acquire an annual licence for each teller in their establishment. Each licence costs $252. You must also provide, when applying for a licence,

and beverage servers, counter hands, kitchen helpers, and related support staff. The restaurant sector will be eligible in January 2024.

Visit our Web site at www.restauration.org to see the eligibility criteria.

OTHER MEETINGS

During the summer, your Association participated in the Association Committee of ÉcoEntrepriseQuébec to discuss issues and orientations related to recycling strategies. Within the group of some 15 professional and sector-based associations, the ARQ expressed our industry’s specific concerns about recuperation and recovery. Finally, ARQ representatives also participated in a Quebec Ministry of Agriculture and food-processing industry committee for healthy food (Comitédel’industriedela transformation alimentaire et du MAPAQ : l’offre alimentaire santé). Its goal is to improve the nutritional quality of food sold in Quebec.

security clearance issued by the Sureté du Québec, at a cost of $142 per person cleared.

Your company must also keep its registrations and files up to date. Visit www.restauration.org for more details!

Members meet on November 21

The annual general meeting (AGM) of the Association Restauration Québec (ARQ) will take place in person only this year (it will also be broadcast live on our Facebook page). You are invited to take part in the event, which will be held at the Hilton Garden Inn in downtown Montreal, 380 Sherbrooke Street West. Starting at 3:30 p.m. in the James McGill AB room, you will have access to:

• Report on the actions and positions taken during the last year;

WORK ACCIDENT

• Treasurer’s report;

• Answers to questions from members;

• Appointment of the members of the 2023-2024 Board of Directors.

The AGM agenda and its details were communicated in July in a leaflet attached to the summer edition of ARQ Info. We hope to have you among us for this annual review!

ARQ’S 85 TH ANNIVERSARY GALA

You will soon be able to register on our Web site for the AGM and for our 85th anniversary celebrations, which will take place on the evening of November 21 at the Grands Ballets Canadiens, Wilder Building, Place des Festivals, in Montreal. A colourful program has been organized for this special gala! Details are on page 18. Don’t miss this unique event celebrating the Association’s 85 years!

Caution and prevention when using conveyor belts

Last February 21, a worker was seriously injured in an accident in a Montreal bar when using a motorized conveyor belt. When using the equipment, the employee nearly strangled when their scarf got caught between the motorized conveyor and the belt.

Following its investigation, the Commission desnormes,del’équité,delasantéetde la sécurité du travail (CNESST) made recommendations to avoid such accidents, which the ARQ would like to share with the industry.

In cooperation with the CNESST, the ARQ would like to remind you that to preventative

measures must be communicated when equipment is used in order to prevent accidents.

HOW TO AVOID SUCH AN ACCIDENT

There are ways to prevent accidents with motorized conveyor belts, such as:

- Install protectors or protective devices to make the machine’s danger areas inaccessible during operation;

- Wear tight-fitting clothing and tie up long hair.

Accident prevention requires teamwork. The ARQ reminds you that employees

must work as a team with employers to make note of dangers and implement and respect the measures to control or eliminate them.

For more information, visit www.restauration.org . The ARQ has also published a Web site dedicated entirely to workplace health and safety, at sst.restauration.org

THE ARQ WOULD LIKE TO REMIND YOU THAT TO PREVENTATIVE MEASURES MUST BE COMMUNICATED WHEN EQUIPMENT IS USED IN ORDER TO PREVENT ACCIDENTS

Celebrate the restaurant industry!

Celebrating its 85 th anniversary this year, the Association Restauration Québec will pay homage to Quebec restaurants during a gala evening on November 21 in Montreal. This event is not to be missed!

The exceptional soirée will take place in the grand halls of the Grands Ballets Canadiens located in the heart of Montreal’s QuartierdesSpectacles! Under a completely new format, the ARQ’s annual gathering will bring together restaurantindustry stakeholders for a very memorable occasion.

Under the theme of restaurants as the 11th art (La restauration comme 11e art), the

event will feature a high-quality program with performances by Gregory Charles and dance troupes from the National Dance School of Canada. The gala will be hosted by the talented Sébastien Benoit, a restaurant lover extraordinaire.

To fully honour gastronomy, the ARQ has also called on renowned chefs from across Quebec and Canada to develop and prepare the various appetizers and meals

IN THE HEART OF THE QUARTIER DES SPECTACLES

The ARQ’s 85th anniversary gala will take place just steps away from the Place des Festivals. The event will unfold in the majestic halls of the Grands Ballets Canadiens, including the Atrium and Studio-Théâtre. This is the height of culture in Quebec—a place that will dazzle you with its beauty and grandeur!

RENOWNED ARTIST GREGORY CHARLES

Gregory Charles is a multifaceted Quebec artist, passionate about music since he was a child. A classical pianist, actor, host, singer, choir master, professor, producer, entrepreneur, and lecturer, he first made his mark on television and radio before going on to show the world that he was born for the stage.

With more than two million concert tickets sold over his career, a record of 43 showings of his Noir et Blanc performance at the Montreal Bell Centre, one million records sold, and interactive concerts presented all over the planet (New York, Tokyo, Shanghai, Paris, London, Mexico, Los Angeles, Austin, Dallas, Marrakech, Stuttgart, Vienna, and more), Gregory is more than a master at the art of entertaining and spontaneously pleasing a crowd delivering just what they want.

on our menu. Their savoir-faire will be featured on the large screen through a series of videos filmed while their recipes are prepared. This will be a feast for the eyes as well as the palate!

The ARQ hopes to see you in great numbers for this anniversary gala and homage to our industry! All details are available at www.restauration.org

RESTAURANT-LOVING SÉBASTIEN BENOIT

Who better than Sébastien Benoit to host a gala honouring restaurants! Sébastien has led the show Coups de food on the Zeste channel for nine seasons now! A tenth is confirmed for 2024! On his show, Sébastien has interviewed more than 50 artists with whom he’s visited the finest establishments in Montreal, Quebec City, and the province. In addition to being a confirmed music lover, sports fan, and seasoned traveller, he is indeed a real foodie!

Energetic, charming, friendly, and lively on all occasions, Sébastien Benoit is an accomplished artist with more than one trick up his sleeve, you can be sure!

Crédit

Melany

Bernier

Advantages of ARQ Membership

The mission of the Association Restauration Québec (ARQ) is to provide all member restaurateurs throughout Quebec with comprehensive information, training, discounts, insurance, and government representation services. Today, it is composed of 5 000 members!

composed of nearly 5 300 members!

SAVINGS THAT MAKE A DIFFERENCE!

Thanks to several major partnerships, ARQ members can benefit from significant savings on their daily fees.

Potential saving of $11,000 per year, and more:

LARGEST PURCHASING PROGRAM IN QUEBEC!

Since 2006, the Programmed’achatsPrivilègePlu$ (PAPP) has made considerable savings possible for ARQ members, while also obtaining discounts on their purchases from over 100 partners!

The ARQ purchasing program:

> Almost 3 000 participating members;

> $4,200,000 in kickbacks provided in 2020-2021;

> A “wine and spirits” offer;

> A purchase volume of $149 million from program partners.

ONE-STOP-SHOP FOR INFORMATION!

Did you know that ARQ members have access to information officers who can answer any questions regarding legislation, regulation, and other restaurant-related matters? It’s simple and free of charge (service included in membership).

DEFENDING YOUR INTERESTS!

The ARQ is a key player and an essential voice in all matters that may in some form affect restaurants in Quebec. Some results achieved by the ARQ:

> Relaxation of laws and regulations governing alcohol sale and service;

> COVID-19 federal and provincial assistance;

> Implementation of the single permit per establishment category;

> Maintenance of tax credit for reporting tips.

ARQ WEBSITE Have You Registered for the Member Area?

To simplify members’ lives, the ARQ has created an entirely and exclusively reserved area on its website, restauration.org

Primarily used to manage transactions, the Member Area allows you to renew your membership online with a single click, manage your profile, and view exclusive documents

AS EASY AS 1 2 3

To create your account, visit the ARQ website at restauration.org and click on either of the two “Member Area” icons on the homepage. You will then be redirected to the home page of the Member Area. Click on “Créer votre compte” and follow the instructions displayed. To login for your first time, you will need your membership number which you can find on your membership certificate or on your membership or renewal invoice.

If you need help to create your account, please contact the ARQ at 514-527-9801 or toll free at 1-800-463-4237!

Me Hugo Vaillancourt, Lawyer DHC Avocats

ALCOHOL CONSUMPTION

Restaurants’ civil liability

Can a bar or restaurant operator with a liquor permit be held civilly liable for the behaviour of an intoxicated customer who was served alcohol in the establishment?

The answer is yes. The owner of a commercial establishment with a permit must work to protect patrons against the foreseeable consequences of the dangerous behaviour of someone under the influence of alcohol, and the owner may be held in part civilly liable.

An establishment with a liquor permit has a double responsibility for prudence in regards to its clientele.

First, bar and restaurant owners must ensure that alcohol is not served in a

quantity that will render a customer drunk or worsen their state of drunkenness; and, second, they must take positive measures to protect such a customer and others from the dangers caused by drunkenness.

OBLIGATIONS

The courts thus impose on restaurant and bar operators an obligation of diligence for the three following reasons:

1. Establishments with liquor permits have the advantage of being able to monitor their customers’ alcohol consumption;

2. Legislation related to the sale of alcohol (such as the Act Respecting Liquor Permits) imposes particular responsibilities on those who profit from it;

3. The contractual nature of the trade and sale of alcohol justifies imposing an oversight obligation.

Evidently, for this liability to apply to a restaurant or bar, it must be established that it tolerated a customer in a state of intoxication, affecting their safety and that of other customers, which led to a harmful event.

Finally, while a drunken customer remains the principal person liable for their actions, to avoid liability a restaurant or bar must stop selling alcohol to the customer.

LAUNCH DATE: FEB 6 2023

ARQ FOUNDATION AUCTION Bid for a good cause!

The ARQ Foundation is pleased to announce the return of its online auction! Last year, $21,050 was raised for up-and-coming restaurant workers.

This year, from October 21 to November 21, you can once again support the ARQ Foundation’s mission by bidding for one

or several of the magnificent items being sold during the event. The auction will feature a variety of some 50 goods and services,

including package deals on retreats in idyllic settings, activities of interest to you, a selection of wine, and gift

certificates for different restaurants across the province.

For more information, see the ARQ Foundation’s Facebook and Instagram pages! SCHOLARSHIP AWARDS

A little financial help for up-and-coming restaurant staff

A few weeks after students returned to school, it’s time for establishments that welcome our industry’s future workers to consider submitting their requests for scholarships! The Foundation is committed to supporting up-and-coming restaurant staff and is enhancing its sponsorships and scholarship program this year in the HRI sector.

Whether to congratulate your students for their academic pursuits or success, to encourage them in their training or internships, or to apply for limited financial support, don’t hesitate to contact the Foundation!

Restaurant workers, the Foundation is committed to you as well. If you’re thinking about going back to school or taking a qualifying training program, you can also benefit from certain scholarships. The Foundation is available to answer your questions!

Contact a Foundation representative today: fondationarq@restauration.org

Highlighting involvement of companies in our organization!

CONSEIL DE DÉVELOPPEMENT BIOALIMENTAIRE DE LANAUDIÈRE

The Conseil de développement bioalimentaire de Lanaudière (CDBL) is a non-profit organization whose mission is to consolidate, develop, and promote activities in the Lanaudière region’s bio-food sector.

Marie-Josée Demers

Tel.: 450-753-7489 cdbl.ca

DUNTON RAINVILLE AVOCATS

The Dunton Rainville firm of lawyers and notaries is very proud to be one of the top 10 law firms in Quebec according to Canadian Lawyer magazine’s “Top 10 Quebec Regional Firms” survey.

CADEXAIR

This company specializes in the manufacture, maintenance, cleaning, and inspection of commercialkitchen ventilation systems in Quebec. Serving restaurants, restaurant chains, food courts, and hotel chains, thousands of cuisine professionals around the world have opted for our environmental and advantageous solutions.

LESTERS FOODS

Lesters has an offering of more than 50 cured meat and meat products delivered throughout Quebec and Canada. Our foods are intended for delicatessens and snack bars as well as other sectors of the restaurant industry, such as bars, restaurants with service, ready-to-eat, cafeterias, and more.

Me Yves Bastien Tel.: 450-431-0705 duntonrainville.com

Julie Charron Tel.: 450-804-2289 cadexair.com/en/

Caroline Tremblay Tel.: 450-629-1100 lesters.ca/en/

TRANS-HERBE INC.

Founded in 1992 by its president, Johanne Dion, TRANS-HERB E Inc. specializes in the processing of herbs and spices to make teas and herbal teas, many sought after by connoisseurs. With world-renowned expertise, we serve clients in the United States, Japan, Belgium, Sweden, and Mexico, to name a few.

Véronique Fortier

Tel.: 450-283-0168 transherb.com/en/

WILLIAM

The spirit of this company reflects a desire to provide furniture of impeccable quality and style, while taking the environment into account in its manufacturing. WILLIAM serves both the commercial and residential sectors.

Patrice Fontaine Tel.: 450-774-7607 gwwilliam.com/en/

MULTITEL

Multitel produces the COLD FUSION solution, a remote monitoring unit for any type of cold room that centralizes all alarms and prevents equipment shutdown.

LE MONDE DU RAVIOLI INC.

Founded in 1983, Le Monde du Ravioli is a family company that has made a place for itself in the pasta industry. The company has grown since its humble beginnings, earning the reputation that is worthy of its name.

Bernard Methot Tel.: 418-571-0744 multitel.com

Vadim Gamsaragam Tel.: 450-688-6262 lemondeduravioli.com/en/

VIANDES DUNHAM

Viandes Dunham is a Quebec food-processing company that specializes in ready-to-cook prepared meats for hotels, restaurants, and food-service institutions. Superior-quality meat products are portion-controlled, seasoned, and frozen, ensuring perfect results every time!

Maxime Robitaille Tel.: 450-266-1370 viandesdunham.com/en/

OATBOX GROUP INC.

For oat beverages, overnight oats, oat bars, and everything in between, our mission is to provide better tasting Canadian oat products that are healthier and better for the planet. Snacks. Desserts. Breakfasts. Midnight snacks. Our oat products are always delicious.

Ruxandra Botezatu Tel.: 514-473-5456 oatbox.com

CANADIM RH

We accompany our clients throughout the international recruiting process, from identifying needs to drawing up hiring contracts.

WIRKN

We started in Montreal in 2015 with a clear objective: to simplify the hiring process for employers, people looking for a job for the first time, and new arrivals in Canada.

Martin Dupont Tel.: 819-475-7888 canadimrh.com

Mathieu Weber Tel.: 514-759-3690 wirkn.com

A host of benefits, thousands of dollars in savings!

PAYMENT SOLUTIONS

Take advantage of our preferential rates on Visa, Mastercard and Debit Interac card transaction processing. Visa starting at 1.30%, Mastercard starting at 1.05% and Debit Interac from 4¢ per transaction.

PREVENTION MUTUAL FOR OCCUPATIONAL HEALTH AND SAFETY

Benefit from daily assistance in the management of your CNESST files, as well as a discount of up to 25% on your contributions, thanks to our prevention mutual. In addition, receive a minimum of 13-18% discount on your invoice at Telus Santé.

INSURANCE

Take advantage of commercial, group and personal insurance services tailored to your needs and benefit from substantial savings on the many types of coverage offered. In addition, discover the selective group insurance program: a unique way to attract and retain your employees!

RESTAURANT PURCHASING PROGRAM

Save thanks to the Programme d’achats Privilège Plu$ which offers advantageous prices and a guaranteed cashback. Save with our 100 partners such as Gordon Food Service, Molson Coors and Univins.

Find out why it pays to participate!

PROPANE GAS

Get competitive and fixed prices as well as 1.25¢ in cashback per liter of propane purchased. Also, get peace of mind with an automatic delivery service and 24-hour emergency assistance.

Preferential Rates

THE LEADING SALES AND MANAGEMENT SYSTEM

Benefit from a 4 to 7% discount on the monthly package and number of POS requested on Colossale Cloud POS, the leading sales and management system for the foodservice industry.

Discount of up to 25%

Custom Coverage

$2,000 average annual cash return

1 .25 ¢/ L in Cashback

Up to 7% discount

PAYROLL AND HUMAN RESOURCES MANAGEMENT SOLUTIONS

Benefit from advantageous pricing for your payroll and human resources management with Desjardins Employer Solutions. Furthermore, get a 50% discount on the initial service fees related to the opening of the company’s and employees file.

50 % Discount

WASTE COLLECTION

Take advantage of preferential pricing on waste and recyclable materials collection that are adapted to your needs and environmentally friendly.

Preferential Rates

NATURAL GAS

Stabilize your budget and avoid market fluctuations with a guaranteed fixed price on your natural gas and compressor fuel consumption.

GASOLINE

Enjoy a discount of 2.5¢ for every litre of gas purchased for your vehicle fleet, delivery service or personnal consumption.

LEGAL ASSISTANCE

Enjoy a 15% discount on fees billed by Dufresne Hébert Comeau Avocats, in addition to obtaining a free 30 minutes consultation yearly.

SOCIAL MEDIA MANAGEMENT

Get a 4-week free trial, with no commitment or fees, worth $800 including social media posts, a sponsorship strategy, professional culinary photos, and much more. Plus, get a discount of up to 9% if you want to sign up for paid services after the free trial!

DIGITAL DISPLAY

Benefit from the possibility of having 32” screens financed and repaid solely from the advertising revenues generated by Orangead, without interest. Recover 20% of the revenues from day one! Once the screen is repaid, your royalties will be increased to 80%!

Our collaborators

TILL ROLLS

Buy your paper rolls for cash tills and enjoy a personalized inventory management service.

INTERNATIONAL RECRUITING

Benefit from a competitive price and a quick follow-up with Global Crossing Immigration, which offers you a turnkey solution.

Personalized Service

$1,000 discount per case

INTERNATIONAL RECRUITMENT

Receive a $1,500 discount per candidate on the total cost of recruiting foreign workers, in addition, to getting your first free 45-minute consultation...

DELIVERY MANAGEMENT PROGRAM

Get a one month free trial and 25% discount on the annual subscription of GoLivro, a simple and optimal delivery management program.

$1,500 discount per candidate

Free trial +

25 % discount per year

INTERNATIONAL RECRUITING

Get a 50% discount on several services at Solution travail général. This company is specialised in the international recruitment of temporary or permanent foreign employees, particularly in Bangladesh, Morocco and Tunisia.

50 % Discount

Always more benefits

In addition to offering you numerous exclusive avantages with its partners, the ARQ also gives you:

Government advocacy on issues that impact your bottom line. Answers to your management and legal questions through our information agents.

A full calendar of interesting and diverse events.