September 2023 Apartment News Magazine

4 - Labor Day

CALENDAR OF EVENTS

SEPTEMBER

Monday, office closed

12 - Board of Directors Meeting

Tuesday, 6 pM, online

13 - CRHP (Fall) #1

Wednesday, 8:30–11:30 aM, online, see page 42

13 - General Membership Meeting

Wednesday, 7–8:30 pM, sanTa ana elks lodge

20 - CRHP (Fall) #2

Wednesday, 8:30–11:30 aM, online, see page 42

21 - OC Multifamily Mingle

Thursday, 5:30–8 pM, The ciTron, anaheiM, see page 44

27 - CRHP (Fall) #3

Wednesday, 8:30–11:30 aM, online, see page 42

28 - Reverse Trade Show

Thursday, 12–5 pM, Bahia corinThian yachT cluB, neWpor T Beach

OCTOBER

3 - Fair Housing Certification Training

Tuesday, 9–11 aM, online, see page 25

4 - CRHP (Fall) #4

Wednesday, 8:30–11:30 aM, online, see page 42

5 - Apartment Maintenance & Repair Series (Advanced) #1

Thursday, 9 aM–1 pM, Buffalo MainTenance, inc., see page 13

9 - SB 721 Balcony & Deck Inspection

Monday, 1–2 pM, aaoc office, see page 63

Apartment News

10 - Board of Directors Meeting

Tuesday, 6 pM, online

11 - CRHP (Fall) #5

Wednesday, 8:30–11:30 aM, online, see page 42

11 - General Membership Meeting

Wednesday, 7–8:30 pM, sanTa ana elks lodge, see page 5

12 - Apartment Maintenance & Repair Series (Advanced) #2

Thursday, 9 aM–1 pM, Buffalo MainTenance, inc., see page 13

17 - Sexual Harassment Prevention Training

Tuesday, 9–11 aM, online, see page 37

18 - CRHP (Fall) #6

Wednesday, 8:30–11:30 aM, online, see page 42

19 - Apartment Maintenance & Repair Series (Advanced) #3

Thursday, 9 aM–1 pM, Buffalo MainTenance, inc., see page 13

24 - Forms 101

Tuesday, 10–11 aM, online

25 - CRHP (Fall) #7

Wednesday, 8:30–11:30 aM, online, see page 42

26 - Apartment Maintenance & Repair Series (Advanced) #4

Thursday, 9 aM–1 pM, Buffalo MainTenance, inc., see page 13

26 - Lunchtime Learning

Thursday, 12–1 pM, online

30 - Intellirent Screening & Marketing

Monday, 10–11 aM, online

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com

n Executive Director – David J. Cordero

n Editor in Chief – David J. Cordero

n Advertising & Media Sales Director – Debbie M.

DiBernardo

n Design & Production – Dave Moeller/Graphic Angles

n Printing – Sundance Press

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher

is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS

Officers

n President John Tomlinson

n First Vice President Randy Combs

n Second Vice President Denise Arredondo

n Vice President

Legislative Council Nathan Poth

n Treasurer Laurel Dial

n Secretary Julia Araiza

n Sergeant at Arms Rick Roshan

n Immediate Past President Frank Alvarez

Directors

n Christine Baran n Craig Kirkpatrick

n Alan Dauger n Stefanie Koslosky

n Amy Fylling

Directors Emeriti

n Ronald Berg n Stephen C. Duringer

n Vicki Binford n Jerry L’Ecuyer

n David A. Cossaboom n Nick Lieberman

n Nicholas Dunlap

Rent and Price Controls Run Contrary to the Efficient Allocation of Goods and Services.

Local governments, especially cities like Santa Ana, are resorting increasingly to the enactment of counterproductive and economically and operationally damaging legislation that compromises our livelihoods and the investments we have made as rental property owners and housing providers.

As a case in point, The Orange County Register featured an article by Destiny Torres on August 24, 2023, entitled, “Santa Ana launches registry

for new rent control program. Landlords required to register all rental units.” As mandated under the provisions of the “Rent Stabilization and Just Cause Eviction Ordinance” adopted by the city council in November 2022, on September 1, 2023 multifamily and mobile home rent increases in the city of Santa Ana will be capped at 2.54% for 2024.

Christopher J. Neely offered some sage and poignant takeaways in his article, Why Price Controls Should Stay in the History Books. One informed observation is that “A government bureaucracy and law enforcement must be funded to enforce the controls.” Monitoring and enforcement of rent control is the primary reason many cities have enacted rent registry requirements which usually start with a modest fee, that escalates over time. He further comments and accurately states, in my opinion, that “Goods and services are

allocated inefficiently, both in consumption and production.” These two comments resonate with my undergraduate studies in economics at U.C. Berkeley, and the heart of my sentiments on the free market, which is at the core of our capitalistic society. Most particularly, the notion that rewarding those who are innovative, industrious and hardworking is deserving and just.

At the top of our webpage is the following urgent request “Support AAOC’s lawsuit challenging Sana Ana’s rent control law. Donate to the AAOC Legal Defense Fund.” Please continue to support our Legal Defense Fund and our Political Action Committees with your generous donations that enable AAOC to fight for the preservation of economic sanity for you and the communities where you own and operate rental property.

Wednesday, October 11, 2023 • 7–9 p.m.

Getting Your Rental Property Ready for Winter

Sponsored by:

Winter is right around the corner and forecasts are indicating that El Nino could be making its return. Are you taking the appropriate steps to ensure your rental property is ready to endure the potentially wet and rainy season ahead?

Our panelists will provide valuable information on what you should be doing—right now and in the months ahead—to maintain and protect your rental property investment, and hopefully avoid costly repairs.

Moderator:

Meeting Location:

Santa Ana Elks Lodge 1751 S. Lyon St. Santa Ana, CA 92705

Register Online www.AAOC.com

Panelists:

As an AAOC member, you also receive representation from our affiliate associations, the National Apartment Association and California Rental Housing Association.

Frank Alvarez Buffalo Maintenance, Inc.

Michelle Drury Zebra Construction

Jorge Bernal McCarthy Roofing

Stefanie Koslosky BluSky Restoration, Inc.

Constitutional Amendments That Could Change the Way We Do Business

There are many reasons why and ways how a state constitutional or statutory amendment is placed before the electorate. The why and how a constitutional or statutory change in law is presented to and decided by the voters of California is a fine and largely perfect art form. It is truly amazing how these amendments are introduced, marketed, and then either approved or rejected when the people turn out to vote. And for the record, should a constitutional amendment be considered by the legislature as a pre-requisite before it qualifies to be placed on a state ballot, it is not a bill, per se, it is an amendment to the California constitution. A change to our state statutes, on the other hand, may not require the people to vote, just the legislature and governor need to affirmatively take action.

Take for example Proposition 10 and Proposition 21. Those proposed changes in state law were sponsored by the AIDS Healthcare Foundation, and in

each case sought to effectively repeal the 1995 Costa-Hawkins Rental Housing Act which would have allowed local governments to enact and enforce the strictest forms of rent control. Proposition 10 was soundly defeated in 2018, and Proposition 21 failed in 2020 by an even wider margin. The proponents spent an estimated $25 million each time. The real estate industry spent an estimated $80 million in 2018 and 2020 to defeat those two initiatives.

Some people never learn. The AIDS Healthcare Foundation is hoping the third time will be the charm and has qualified its latest anti-Costa-Hawkins Rental Housing Act initiative for the 2024 General Election ballot. We expect the real estate industry to again invest millions in the defense (and the future) of the rental housing industry and show voters why the initiative is bad for the people of California and is particularly bad for affordable housing.

As mentioned above, this is not the sponsors’ first rodeo. This year — not

unlike previous years — the proponents have sponsored bills in the legislature to effectively gut the Costa-Hawkins Rental Housing Act.

The sponsors and bill authors have sought to:

1) Reduce the amount of annual rent increases to half of the consumer price index;

2) Authorize local governments to set increases in rent when a rental unit is re-rented; and

3) Begin to set rent control requirements on rental housing built on and after 1995.

We consider these three legislative proposals (which all failed this year in the legislature) attempts to take down the Costa-Hawkins Rental Housing Act. Incidentally, all three were authored by state senators. In one case, the author presented before a prominent Senate policy committee a pro-rent control measure that was neither completely written nor analyzed, and which most of members of that committee still supported — voting in favor of the “concept.”

By way of background, the Costa Hawkins Rental Housing Act is arguably the most important rental property owner protection law. This latest statewide ballot initiative to effectively repeal this landmark law is known as the “Justice for Renters Act.” The initiative allows local governments to impose rent control on single-family homes and

— continued on page 8

newer apartments. It also proposes to eliminate the state’s ban on vacancy control, thus allowing cities and counties to regulate rents between tenancies. The initiative would not only repeal Costa-Hawkins, it would also prohibit the state from limiting the right of local governments to maintain, enact or expand residential rent control. Our guess is these attempts to undermine Costa-Hawkins will continue despite the electorate turning down the two previous initiatives, and the legislature approving, and the Governor signing into law, AB 1482 (Chiu) in 2019, the nation’s strongest statewide tenant protection law and rent cap bill for most of California’s multifamily rental housing stock.

Well, not to be deterred, another constitutional amendment was introduced in the Assembly on August 17, 2023, and was successfully voted on by the appropriate policy committee five days later. That amendment is known as

Assembly Constitutional Amendment (ACA) 13 and authored by Assemblymember Christopher Ward (D—San Diego). The most important change it proposes is to state than any voter approval requirement at the state or local level must receive a proportion of votes in favor of that initiative that is equal or greater than the highest voter approval requirement imposed by the initiative for the adoption of any state or local measure. Does that sound a bit confusing? Now, in English: the proposed constitutional amendment would significantly limit the ability of California citizens to seek change through the initiative process by requiring more than a simple majority vote. It would make it much harder to change the law through the initiative process and constrains the ability of California to reign in government’s ability to change the laws such as increases in taxes (real property and parcel taxes for example) or changes that affect other issues including civil rights.

ACA 13 is opposed by a wide range of business groups, including real estate interests, the Howard Jarvis Taxpayers Association, the California Taxpayers Association, and others. The sponsors of the amendment, the California Teachers Association (CTA) finally admitted the reason for sponsoring the amendment was to counter a businessled initiative that will appear on the November 2024 statewide ballot that proposes to place reasonable guardrails around government-led initiatives to increase taxes. So, the truth “be told,” not every constitutional or statutory change in law seeks appropriate justice. That is social justice, civil justice, or any other form of justice.

Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For questions regarding this article, please call AAOC at (714) 245-9500.

ORANGE COUNTY LEGISLATIVE WATCH

So Maybe... Some Reservations?

As I settled into the pleather American Airlines provided mitt that would grip me for the next three hours, I embraced the calm comfort of solitude reflecting on a seven-day trip through America’s cold arctic playground of Alaska. Just as I was ready to drift into that solemn respite, I was nudged back into the present by an eager seatmate prepared to spend the entire route ahead becoming my newest friend... or perhaps making me his. I was not truly sure.

And in that last surety I realized I may be the only adult interaction outlet—and that gift of approachability brings the responsibility of sharing with others—especially those in need of an escape from their daily challenges.

handle the issues.

Robert was likely on the spectrum as well. Probably a savant when it comes to engineering, but blind to the realities of landlord/tenant law. Perhaps he’s just been lucky, thus far, but those in the industry long enough will tell you that luck eventually runs out.

There were however three things I was sure of—

1. People have always found me approachable—a quality I often enjoy as I get to learn from them. That said, as any frequent traveler will tell you, sometimes you want to just turn it off. For me, this was one of those times.

2. I really wanted to watch the new Anthony Bourdain documentary on the flight.

3. The man was traveling with his special needs child. A gift that requires patience and selflessness that most of us cannot begin to imagine.

So, I dutifully shed my desire for peace, relaxation, or serenity, opting to dive headfirst into an exchange I had not wanted, but hoped would provide some perspective.

But, just as no good deed goes unpunished, perspective comes in many forms.

You see, my seatmate in this journey, Robert we’ll call him, owned rental property—but wasn’t a member of AAOC—or any other apartment association for that matter—because he was an engineer and was certain he could

And that, my friends, was where the perspective opened for me.

Robert showed me exactly what it means to miss the opportunity for unrealistic expectations.

An Owner’s Tour (A Cook’s Tour 2002–2003)

Anyone’s first foray into any endeavor is both beset by hope and bereft of perfection. We all believe we can do something and are all sophomoric enough to think we know how to do it right. Experience may be the best

teacher, but this industry teaches lessons that are jarring... and expensive.

Think back to your first rental property, that glimpse of economic freedom that you invested so much into. How long did it take before a tenant showed you what you never thought someone would do? What was that lesson? Have you stumbled on it again since?

Early in your career, AAOC provides you with forms, contacts, and more emails filled with information than you can imagine. Maybe too much at first. However, eventually you dive in and explore the library of experience before you.

No Vacancies (No Reservations, 2005–2012)

The Endeavor (The Layover, 2011–2013)

Famed Notre Dame Football coach Lou Holtz once quipped, “In this world you’re either growing or you’re dying, so get in motion and grow.”

By the time you have a little success underneath you in this industry, you realize you want to branch out and try new things in business. And, by then, you have taken enough classes and made enough contacts to give it a shot.

Eventually you catch your stride in your newfound vocation. You know who to call, you know what to do, you know enough to know you have no idea what is coming next—but you are prepared to address anything and look forward to sharing your experiences with others.

Classes, events, networking, trade shows... AAOC—before you even knew you did not know as much as you thought —had your next set of learning opportunities already planned for you. And now that you have enough time to read all those emails you receive—or at least most of them—you take a chance to figure out how to expand your practice.

Watch — continued on page 12

The Mind of a Landlord (The Mind of a Chef, 2012–2016)

for the industry that you have been witnessing.

Perhaps a labor of love garnished with business acumen, and if we are being honest with ourselves, a slight bit of self-gratification for how you have grown in the industry. Being deeply involved—

• Chairing a committee

• Joining one of the governing boards

on issues pertaining to the industry

Opportunities Unknown

(Parts Unknown, 2013–2018)

Along the journey you realize there are other people just as smart as you in this industry. By now, you enjoy their company, exchange best practices, and grow—even if you do not realize it at first. Suddenly, you realize this is your chance to give back to those who are getting started in the industry.

Speaking engagements, instructing classes, and getting involved in other AAOC activities suddenly provides more satisfaction than you expected. The association, again being the hub from which your growth spoke, has been anchored.

You find yourself suddenly thrust around all the attorneys, insurers, legislative advocates, policy makers, and industry leaders that are shaping the trajectory of the industry—and you feel your experience making a difference.

The Inspection (The Taste, 2013–2015)

• Engaging in the state and national industry organizations

Each activity brings even more meaning and gravitas to what you do as a leader.

Real Craft

(Raw Craft, 2015–2017)

That call for adventure will eventually come back. Seeking that hit of excitement you first had in your first success—you are going to want to find that again.

You may want to try your hand at:

• Non-profit housing

Success in a restaurant is no different than any other business. It is found at the intersection of a well-developed system and a duty and care to perfection in each ingredient. It is that interactivity of each point of perfection that creates that experience, and it is the sharpening of each skill necessary to provide quality housing that separates multifamily leaders from landlords.

These are all skills that can be refined through AAOC—

• Helping to shape the legislative agenda that AAOC advocates for

• Bringing the messages of AAOC to other practitioners

• Property management

• Development

• Affordable housing

• Entitlements

AAOC becomes something new for you at this point—it is a place where you can dip your toe into those waters and try—with a trusted bunch of colleagues there to support you. It may work, it may not—but you are going to have fun giving it a shot.

The product is likely to be one of your most favorite pursuits—even if it is not necessarily a momentous success.

Your career path turns experience into expertise. Suddenly, you are the one sharing your understanding of the industry, and how it is impacted by external forces. Your opinion now carries influence as you step in to judge the situation and help chart that path

• Sharing and receiving best practices with other practitioners

• Writing opinion editorials and letters to the editor to share the reality of the industry with the public

• Testifying before local, regional, state, or national governing bodies

Yes, you can press your luck and see what the industry brings your way and skirt the rules just long enough to be a coattail riding hanger-oner like our friend Robert.

But wouldn’t you be better served by shaping your industry rather than being shaped by others?

APARTMENT MAINTENANCE & REPAIR SERIES [ADVANCED COURSE]

GENERAL MAINTENANCE - Oct 5

Relationship between maintenance & resident retention

Keys to being a goodwill Ambassador

Hands-on training for rough framing, dry wall, door installation and more

DECKING - Oct 12

INSTRUCTED BY:

PLUMBING - Oct

26

Proper use and techniques of drain cleaning equipment

Assembly and installation fo critical drain line systems

Troubleshooting water heaters & issues

Step-by-step guidlines for installing common fixtures

INSTRUCTED BY:

October 5, 12, 19 & 26, 2023

NON-MEMBER RATE: $375

PER CLASS OPTION

MEMBER RATE: $75

NON-MEMBER RATE: $100

Questions & Answers

This may sound strange, but I’m hoping you can outline how to calculate the expiration date when serving a three-day pay or quit notice. I recently sent a notice I drafted to our attorney to start an eviction, but they told me I had miscalculated the dates and they couldn’t file the eviction.

Don’t feel bad. Calculating the time period on a three-day notice is not as easy as you may think, and many people get it wrong. So, let’s go through it. The short answer is, you can serve the notice any day you want, including weekends and holidays. You start counting “day one” on the next business day. Keep in mind that when counting the three days, you may not count weekends or holidays as part of the “three

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

days,” nor can the notice expire on a weekend or holiday. Let’s take, for example, a notice served on a Monday. “Day one” would be Tuesday (assuming it isn’t a holiday) and the notice would expire on Thursday at 11:59 p.m. If the tenant failed to tender the payment within that time period, you could file the eviction as early as that Friday. If the notice was served on a Tuesday, day one would be Wednesday and the notice would then expire Friday night at 11:59 p.m. In that case, you could file the eviction the following Monday. However, if the notice was served on a Wednesday, “day one” would be Thursday, “day two” would be Friday, and Monday would be “day three.” The notice would expire at 11:59 that evening. In that case, you couldn’t file the eviction until Tuesday morning at the earliest. Logically then, if the notice is served on a Friday, day one would be Monday and it would expire on Wednesday night at 11:59 p.m. You could then file the eviction on Thursday. See? That wasn’t so hard, but it can be a little confusing.

Are the rules for calculating the time period for a thirty- or sixty-day notice to vacate the same as the rules for calculating time for a three-day notice to pay rent or quit?

No, not really. The only similarity with a three-day notice is that in both cases, the calculation time for a thirty- or sixty-day notice excludes the date of

service and “day one” is the next day. However, unlike a three-day notice to pay or quit, you simply count out thirty or sixty consecutive calendar days from day one and you may count weekends and holidays in the time period. If the tenant fails to vacate on or before the thirtieth or sixtieth day (provided it isn’t a weekend or holiday), you may file an eviction right away. If the notice expires on a weekend or holiday, the expiration date will roll over to the next business day.

One of our “challenging” tenants who is on a month-to-month agreement recently sent me a thirty-day notice of termination, telling my wife and I that she would be vacating on the 10th of next month which, is only 20 days’ notice. Since the rent is due on the first of the month, can we require the tenant to have given thirty-days’ notice on the first of the month?

A tenant on a month-to-month tenancy can terminate their tenancy at any time. California law requires thirty days’ notice unless the tenant and landlord have a shorter time period in the agreement. However, the tenant is responsible for the entire thirty days’ notice, even if they provided less than thirty days’ notice and left in less than thirty days. In other words, you are permitted to charge them 30 days’ rent, even if they returned possession in less than thirty days.

We have a tenant who gave us a thirty-day notice to vacate and asked whether we would use her security deposit as the last month’s rent. We told her we can’t agree to that and, as you might imagine, she got pretty angry. Coincidentally, her apartment and the adjacent unit flooded the very next day. When the plumber went in to look at the situation, he found a partial roll of toilet paper stuffed deep into her toilet. He’s certain this is the source of the flood and he took pictures and wrote his findings in his report. Is there anything we can do about it? God knows what damage she will continue to inflict during her last few weeks.

Yes. You don’t have to wait until the end of the thirty days. Instead, you can immediately serve a three-day notice to quit based upon her actions. If she fails to leave in the three-day period, you can file the eviction right away. You should also take pictures of both units and file a police report for the damage.

We have a young couple who has leased their apartment from us for several years now. Generally, they are quiet and a nice addition to the building. However, their friends are a different story, and every time they come around, they create problems. For example, they drive into the parking lot with their music blasting and leave it cranked up while they wait for our tenants to come out. They also like to hang out at the pool and make disparaging comments to the neighboring tenants who are trying to relax and enjoy the facilities they pay for. Recently, they’ve gotten a bit more obnoxious by speeding through the parking lot and doing “burn outs” when they leave. Our other tenants have started to complain and are rightfully concerned about their safety. We’ve tried to address the situation with our tenants, but they simply tell us they can’t control their friends’ activity and that we have to address it with their friends. Is that true? Are they entirely off the hook for their friends’ behaviors?

No, that’s not true. California law, as well as most leases, state that tenants are responsible for the actions and conduct of their guests as if the tenant themselves had engaged in the conduct. If the friends are creating problems or violating the rental agreement, the tenant is in breach and you may serve a notice to cure covenants or quit. If their friends continue to cause problems after the notice expires, you can file an eviction.

This information presented in this article is general in nature and provided to address typical landlord tenant legal issues. Specific facts and circumstances in connection with a particular situation you are experiencing should be discussed with your attorney. Brennan Law Firm has grown to become one the most respected and experienced landlord-tenant firms in the industry over the past 12 years. The firm can be reached at 855.285.2230.Visit www.MBrennanLaw. com for more information.

Dear Maintenance Men:

While doing maintenance on a vacant unit, I discovered the bathroom door would not close properly. The door seems to no longer fit the frame. How do I fix this issue? Paul

Dear Paul:

This issue could be one of two problems. The first (and least likely) is the settling of the foundation. However, if this were true, you would most likely find other signs of a settling foundation, such as cracked walls and other doors not closing properly. So, the most likely culprit would be a loose door hinge. Often, the door hinge screws only go about an inch deep, and they may have backed out a bit. A quick solution would be to check if they are tight. A loose hinge will allow the door to sag out of alignment with the door frame. A more permanent fix is to remove the original screws and replace them with much longer screws. The longer screws will go through the door frame and penetrate the rough opening two by fours

behind the door frame. By reaching the rough opening wood, the longer screws will pull the door frame in, pulling the door back into alignment. Check the top and bottom hinges, and only apply enough pressure to get the job done.

Dear Maintenance Men:

When is the best time to do an annual roof inspection? Can you give me some pointers as what to look for when I inspect the roof? Tom

Dear Tom:

The best time is before it rains! However, we find summer and fall to be the most prudent time to inspect and repair the roof. In other words, don’t wait to do roofing work after the first rains of winter. The roofing contractors will be very busy, and costs may go up, or you may have to wait in line for the work to get done. Inspect the roof during the summer and fall and get the roofing work done before it becomes an emergency. During the roof inspection, pay close attention to the flashing. Flashing

is used to transition between the roofing material and the building or a change in roofing direction or angle. Flashing can also be found where pipes or a chimney come up through the roof. The flashing is sealed with roofing tar and water leaks can form when the sealing tar cracks or separates from the building or the flashing material. Look for curled up roof edges on composition roofs, low spots on flat roofs and bird nests in tile roofs. Check all roof drains and cut away any tree branches that are touching or overhanging the roof. While you are inspecting the roof, check the gutters. Winter storms have a way of loosening gutters and filling them with gunk, thereby causing them to lose their pitch and pool water. Pooling or overflowing gutters can deteriorate fascia boards and siding.

Dear Maintenance Men:

I have a bathroom sink that drains slowly. I have already snaked the drain and found no stoppage. When I

remove the pop-up assembly and have an open drain, water whooshes down with no problem. However, with the pop-up in place, water backs up into the sink and drains very slowly. How do I fix this issue? Katherine

Dear Katherine:

Most bathroom sinks have an overflow hole near the top edge of the sink. This hole serves two purposes: 1) Acts as a safety drain to keep the sink from overflowing should the water rise above a certain level in the sink; and 2) The overflow hole also serves as an air vent for the sink when the water levels are above the pop-up plug. The overflow hole allows air to escape through the drain and the water to evacuate more efficiently.

What has happened is hair, toothpaste, grime, etc. have built up and sealed off the overflow drain where it exits just below the pop-up assembly plug. Most snakes are too big to go through the overflow drain. Alternatively, a speedometer cable will work great or even a long zip tie will work. Push the cable or zip tie down through the overflow hole at the top of the sink and push any gunk out into the drain. Use water to help push the debris out the overflow drain, a funnel works great to direct a good flow of water. If you cannot access the overflow to drain, you will need to disassemble the main drain assembly to gain access to the overflow drain exit. Once the overflow drain has good airflow, the sink should drain a bit faster. If this does not solve the problem completely, look at restricting the water flow coming out of the faucet. Use a restrictive aerator to cut down on the GPM of the faucet.

We need Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please email your questions to DearMaintenanceMen@gmail.com.

If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com

Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 30 years and frequently serves as a guest lecturer and educational instructor. Frank is the

Immediate Past President of the Apartment Association of Orange County (AAOC) and chairs AAOC’s Education Committee. Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com.

Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

Going the Extra Mile Ten Tips to Earn Your Residents’ Goodwill.

BY PRIYANKA AGARWAL, DIRECTOR OF PUBLIC RELATIONS, J TURNER RESEARCH

Perhaps the most frequently discussed topic in rental housing is how to ace the resident experience to encourage renewals and referrals from residents. When a resident speaks positively about an apartment community within their circle, it can send the community potential leads.

Achieving this goal is complex as each situation is unique, and there can be multiple factors beyond an onsite team’s control when resolving a resident’s needs. Yet, there is a common resident expectation: An attentive team who works to resolve the matter as soon as possible and communicates frequently with them throughout the process.

When it comes to crisis situations, an ace up an onsite team’s sleeve is the goodwill they have earned by delighting their residents in small ways on a dayto-day basis. The key to delivering a

personalized and exemplary living experience typically lies not in the grand act but in the unassuming actions performed repeatedly and daily during the life cycle of a resident.

As the leader of a team who has responded to close to 800,000 multifamily reviews by residents, prospects, guests, employees and suppliers, I have gathered insight into what truly delights and disappoints them. There is no better source than hearing from residents themselves about how the community can leave a long-lasting favorable impression.

When your reputation falls like dominoes

As analyzed by J Turner Research’s AI tool, the top complaints in over 300,000 multifamily reviews relate to customer service, communication, financial issues, maintenance service, condition of the apartment and security.

Often, these complaints have a domino effect, where one unpleasant event or interaction with a team member, unresolved maintenance request or an unanswered inquiry acts as a trigger for an outpouring of issues a resident has with the property.

“Do not live here. I had two car break-ins while living here, so I never felt safe. Once there was a homeless man walking my hall, knocking on doors, since the secure gates never work in the hallways and garage. (Company) towed my car from the resident garage once, and I had to fight to get them to remove the fee. Nonexistent maintenance—routine requests are rarely addressed. Unit wasn’t move-in ready—trash everywhere, dust, paint cans, etc…”

In this review, the break-in led to an

outburst in which the resident documented several “problems” with the property.

“I have lived here for over a year and renewed for another year before the new management company came in. I am not a big fan of the changes the new management has added. We now have to pay monthly for a locker system that most deliverers don’t even use. I have had numerous packages stolen or gone lost. Will not renew once my contract is over. Rent increases also go up a couple of hundred dollars as well.”

While the root cause is the monthly charge for the locker system, the reviewer has taken this opportunity to complain about management as well as the rent increase.

“The (company) has made it impossible to resolve issues with the office staff, due to reducing operating hours and an automated phone system to an off-site call center that is unable to offer

any sort of ‘problem-solving.”

With companies focusing heavily on automation and centralization, these types of reviews have become more common.

Small Steps, Big Impact

Excellent customer service begins the moment a prospect calls the community or steps foot on the premises. A subtle tweak in daily interactions with residents can go a long way in fostering a strong sense of belonging and loyalty to the community.

“In our industry right now, it’s important that we hyper-focus on customer service and our residents’ needs, staying professional and continuing to remember that every resident is unique,” said Devin Lusk, Director of Marketing for American Landmark. “It’s so important to approach each interaction with empathy and an open mind. Building those strong relationships can lead to such a higher resident satisfaction.”

The following are tips mentioned by

residents as compliments in four- and five-star reviews that can inspire you to take a fresh approach to seemingly mundane daily tasks.

Tip 1: Be timely, knowledgeable and patient with every prospect.

“I was particularly impressed with (name)’s prompt response time and her ability to answer all my questions thoroughly and patiently. Her knowledge of the leasing industry and her willingness to go above and beyond to ensure my satisfaction really made a difference.”

While an onsite team works frequently with prospects, the process isn’t routine for the potential resident. Many come armed with a list of questions and will assess not only what you say but how you say it. Be transparent, thorough and patient with all who cross your threshold.

Ten Tips — continued on page 22

Tip 2: Offer solutions to ease the burden of move-in.

“Admin was super friendly and helpful, they supplied us with a dolly and elevator key to make this move easier for us. Our apartment was filled with cute swag as well!”

Moving into a new apartment home can be daunting, and this onsite team made it pleasurable! The investment was minimal—they made the whole task of lugging household items easy by providing a dolly and elevator key, and it resulted in a favorable impression and rewarded the community with a positive online rating.

Tip 3: Don’t forget the small things that make life easier for a resident.

“Staff spent the week cleaning out the dryer vents in all the apartments! They truly care about taking care of the property and residents.”

Whether it’s cleaning the dryer vents, changing an AC filter or replacing a lightbulb, you can earn the goodwill of your residents when quickly resolving these items.

Tip 4: Follow up with your resident after their maintenance work order is resolved.

“The manager (name) is awesome! When maintenance completes a work order, I get a follow-up text making sure it was completed to my liking.”

Apartment residents realize they are at the mercy of the onsite team when it

comes to the condition of their homes. Yet they’re often paying thousands for this “privilege.” A follow-up text or email illustrates that you don’t take them for granted.

Tip 5: Resolve conflicts with empathy and fairness.

“(Name) is the best thing that has ever happened to our community. She is understanding and attentive to our needs. She’s patient with her residents and very good about calming the situations down that come to her office. She seeks resolutions that are just and fair. She also has integrity.”

Residents want their concerns to be heard—especially in difficult situations. Be sure your team listens well and responds with constructive recommendations that illustrate you care.

“It is crucial to empathize with residents without reacting emotionally. Avoid setting unrealistic expectations in the heat of the moment that may be difficult to meet later on,” said Alex Rippy, National Director of Leasing for GMH Communities. “Strive to establish clear expectations and a wellthought-out path forward—even if it doesn’t please everyone but points in a positive direction, and don’t forget to follow up to ensure effectiveness.”

Tip 6: I’m watching you: Always be pleasant and courteous.

“It is rare to find a team so engaged in their jobs and attentive to the residents. All members of the office team

are pleasant and courteous whenever I run across them in the community.”

Have your team regularly walk through the community and engage residents with a nod, wave or brief chat. When a resident comes by the office, stand and greet them, perhaps, offer a beverage. Don’t check your phone or watch—do your best to listen attentively.

Tip 7: There is no such thing as too much communication.

“They notify you of everything going on around you with shut-off notices. They never leave you in the [dark] about anything.”

Many complaints are borne from a lack of communication between the onsite team and residents. Don’t make them wonder if their service request will be resolved and/or why the water suddenly shut off. If you don’t communicate, they will fill the void with the idea that you don’t care.

Lusk said an open line of communication is key. “Encourage your residents to reach out and respond to them promptly and professionally to build a positive and genuine relationship,” she said. “Practicing active listening and understanding your residents is so important. It’s made such a difference with our teams on site when it comes to difficult situations.”

Tip 8: Address those seasonal issues in your community.

“The maintenance team does a good job of keeping the sidewalks salted and

shoveled during snowy winters.”

Every season comes with distinct challenges, and geography may compound them. In the South, summer often is brutal; for the Northeast, winter can be treacherous. By providing consistent service during extreme weather, you can win over your residents.

Tip 9: Provide a courtesy patrol to enhance the feeling of safety.

“I like how we do have security that comes by a few times daily to check the area and make sure everything is secured, safe and quiet!”

Unfortunately, crime has no single address. Bolster your residents’ sense of well-being by providing courtesy patrol services.

Tip 10: The little extras can reap big rewards from a former resident.

“I love (name) that works at the reception desk! I recently moved out… she was very kind in offering her help to take care of my mailbox until the new resident comes into my former apartment. Thank you!”

A kind gesture, an understanding word and taking care of mundane tasks can make a huge difference to a resident. They will remember these actions during lease renewal, perhaps even overlooking other areas of dissatisfaction.

There are no shortcuts to acing the resident experience: It requires the right attitude, persistence and corporate support. Rippy advises property managers to “step back, actively listen, ask questions, conduct research and return to the conversation armed with accurate information and a resolution that satisfies the problem’s origin.”

Consistently performing the small things right for your residents will help earn their trust which will ultimately enhance renewals, increase referrals and foster a spotless reputation for the community.

About the Author

Priyanka Agarwal is the Director of Public Relations and the Response Team at J Turner Research and the author of “The Extra Mile” column.

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Security Deposits are a True Protection: Vote NO on AB 12

Editor’s Note: AAOC worked recently with the California Rental Housing Association (CalRHA) and longtime AAOC member Julia Araiza to have this perspective piece on AB 12 (Haney) published in the Orange County Register. It is being published in this month’s Apartment News Magazine to illustrate how AAOC’s legislative advocacy efforts take many forms (including carefully crafted submissions to the news media) and are bolstered when its

members are engaged in the process.

In California, being a rental housing provider often feels like an uphill battle. Elected officials consistently introduce legislation, such as Assembly Bill 12 (Haney), that negatively impacts rental property owners like myself. As property owners, we have a crucial responsibility in our communities: ensuring families have secure and wellmaintained homes.

It is true that most renters are hon-

BY JULIA ARAIZA

est and responsible. I am grateful that I only have one horror story in my time as a rental property owner. Because of small security deposits, my family is able to enjoy a partnership with our renters rather than an adversarial relationship, most of the time.

Ana and Joe applied to rent a lovely two bedroom in a one-story six-plex. This little community of 12 apartments

Security Deposits — continued on page 26

Fair Housing Starts with You!

Certification Training for Rental-Housing Providers

Are you and your employees due for a refresher in local, state, and federal Fair Housing laws? Are you certain your operational policies and practices would stand up in court if challenged in a discrimination lawsuit?

This comprehensive certification webinar will provide you with the information you need to stay up-to-date and in compliance with evolving fair housing laws, as well as the opportunity to have your Fair Housing questions answered by the experts.

Training topics will include:

n Tenant selection criteria

n Protected classes

n Reasonable accommodations & modifications

n Occupancy limits

n Children, pets, and service & support animals

n Management policies & best practices to avoid discrimination

n The Fair Housing Council as a resource for rental-housing providers

Instructor: Fair Housing Council of Orange County

Date: Tuesday, October 3, 2023

Time: 9:00 a.m. to 12:00 p.m.

Location: Zoom Webinar

Cost: $80 AAOC Members $100 Non-Members

* Includes Fair Housing Certificate

houses long-term quiet, responsible families who appreciate our standards of cleanliness, comportment, and prompt maintenance.

Ana and Joe really wanted our apartment and did their best to qualify. They did not have much rental history, having lived on a military base. To account for this, we asked for three months’ rent in advance, and they agreed.

They immediately began causing problems. They ignored our parking rules, were noisy at late hours, and consistently unwilling to cooperate when our managers discussed the problems.

They brought in a large German shepherd, and then claimed it was a comfort animal. The rules regarding comfort animals are so strict that we were intimidated into accepting. Ana claimed she needed the comfort animal so she could work at her job. However, they left the animal alone in the apartment all day, refuting Ana’s claim. The

dog frequently disturbed the neighbors. They did not pick up the dog feces, causing a stench in the backyard that drifted to their neighbors.

By the time they used up their advance rent, we realized we needed to evict them. We gave them a termination of tenancy with five weeks advance notice. We also offered them an additional 30 days of tenancy if they signed their own Notice of Intent to Move out, hoping the long notice would enable them to find another residence more easily.

They started to pay rent late with various excuses. Eventually, we were driven to file an eviction lawsuit. As soon as they were served with the papers, they gave us the keys. They had actually moved out quietly weeks before, and left the dog alone in the apartment.

Both the apartment and yard were full of dog feces. Their dog had left behind an unbearable stench and a flea problem. The carpets were ruined and had to be replaced. They destroyed the glass door to the back yard, which the

manufacturer replaced, at an estimated cost of $1,000.

The apartment cost us $1400 to clean and repair, $2200 in unpaid rents, and a $760 discounted attorney fee. After deducting the $2000 security deposit, we lost $2300.

In a perfect world, these instances don’t happen, but we do not live in a perfect world. This is why legislation like AB 12 will not protect housing providers. We need to be able to recoup losses when tenants are dishonest.

We should not have rented to this family. However, mistakes are made, and from time to time renters engage in this sort of destructive behavior. The tools of strict tenant screening, ability to require large security deposits (which can discourage a problem tenant), and effective eviction laws are necessary to preserve safe, clean, and orderly apartment communities. I urge legislators to vote NO on AB 12 and to protect housing providers like myself so that we can avoid horror stories like this one.

Protecting Orange County Against Disaster

Orange County’s economy is robust: leading most other U.S. counties, many states—even some countries—in terms of output.

The region’s gross domestic product, standing at $288 billion in 2021, surpassed that of Oregon and New Zealand.

As one of the leading economic powerhouse counties in the nation, are we doing what we should to protect that position?

The key to good business

Resilience to adversity is an essential part of any successful business strategy.

It’s what determines whether an operation can ride out a crisis or economic slowdown.

We saw that first-hand during the early shutdowns of the COVID-19 pandemic. The virus raged into our communities unexpectedly, much like an earthquake would, and the impacts were very much the same: lives lost, thousands hospitalized, businesses shuttered, jobs lost, and economic shutdown.

Losses from an earthquake disaster would likely be more dramatic. We witnessed the potential for earthquake disaster in 1994. The Northridge earthquake jolted Southern California a mere 10 to 20 seconds, delivering a 6.7-magnitude blind-reverse thrust event that struck with brutal force, causing more than $67 billion in widespread damage, and untold economic loss.

Catastrophic modeling performed by RMS, Inc., concluded that if a quake

the size of Northridge was to strike today, it would cause more than $155 billion in total economic losses—comparable to that of Hurricane Katrina, which cost the nation $148 billion.

How big will ‘The Big One’ be?

“Northridge was not a big quake,” Seismologist Lucy Jones told NBC News. “… If we had the same quake on another fault, we’d have way more damage.”

A larger quake could decimate the local economy, experts believe. Businesses would close, people would not be able to get to work, and an exodus of residents would flee, leaving the region behind for others to rebuild.

Seismologists say stress along the San Andreas fault has been building with little relief since the mid-1800s. The next “Big One”—which could come at any moment—could be of a magnitude of 7.5 or more, they say. Such a quake would rip along the fault and displace it by an average of 9 feet.

Is your apartment building ready for that?

There are three steps you can take to fortify business operations and protect your bottom line. These strategies should be followed by any operation, large or small.

1. Know your business’ vulnerabilities: Businesses are extremely vulnerable to the risks presented by earthquakes. Loss of cash flow, equipment and inventory, workforce and market share are all serious risks. Add

BY ALI SAHABI, OPTIMUM SEISMIC

potential liability expenses and costs for dealing with environmental concerns such as asbestos and you face a total that could easily force you into bankruptcy.

2. Create a plan for earthquake resilience: Evaluate the safety of your buildings to make sure that structural and non-structural issues are secure.

3. Consider the benefits of a seismic retrofit. Recent research by Structural Engineer Keith Porter, PhD, called retrofits “a very costeffective investment.” He stated every dollar spent in retrofitting soft-story structures can save property owners up to $32.

The bottom line is that seismic retrofits clearly make good economic sense. Numerous professional organizations and leading engineering experts recommend that if your building is vulnerable, seismic retrofits are the smart way to do business.

To discuss any of the issues addressed in this article or for more information on steps you can take to protect your rental property investment, visit optimumseismic.com or call 833.978.7664.

About the Author:

Recently appointed to Los Angeles Mayor Karen Bass’ Transition Team, Ali Sahabi, previously received the California Governor’s Environmental and Economic Disaster — continued on page 32

Chronicles of an Executor: Navigating the Turbulent Skies of Estate Administration —Suspended in Free-Fall

Last month, I introduced the first of a new series of articles about becoming successor trustee and executor of my father’s estate. I likened this undertaking to a skydiving adventure—a daunting experience that demands preparation, resilience and adaptability.

Confident in the work already done to ensure a smooth transition, the reality has been somewhat different. As with skydiving, although you learn from the experts and practice on the ground, once you are in the plane and taking the jump, you realize you are on your own, and the experience is much more overwhelming than you anticipated.

I am now in a time of controlled descent, waiting through a required 120-day period, during which any potential beneficiaries can come forward and contest the trust.

For Type-A personalities, doing nothing leaves you feeling uncomfortable. Every day, the urge to expedite tasks and accomplish goals clashes with the realization that the circumstances demand patience and restraint.

Because there is nothing you can do, time moves even more slowly. “Hurry up and wait” takes on new meaning as I grapple with a sense of impending urgency, coupled with the knowledge that certain aspects of what may or may not happen are beyond my control.

During this long stretch of suspended free-fall, I am learning to have faith in the strength of our preparations and the efficacy of the decisions made.

One of the cornerstones of our success has been assembling a team of trusted experts. The roster includes a tax attorney, CPA, estate attorney, and financial advisor. These individuals have not only provided important insights, they have also become invaluable allies in helping me to navigate the intricacies of estate administration.

While the specifics of our strategy must remain confidential, suffice it to say that the resources and planning instruments such as appropriate trusts, operating entities/structures and agreements, and other tools provided by these experts have proven indispensable. If you have not already done so, make sure that you engage with professional experts.

Remember, too, that this is not necessarily a one-and-done consultation. New laws and rulings can impact decisions made previously. So can any change in your personal life, as well as in the lives of your heirs. Periodically, you need to review the strategies and instruments as to their continued efficacy both legally and on the more personal level of serving the legacy that you have worked so hard to build for the benefit of your family and others.

As with any journey, there are always a few overlooked details. In my situation, a more meticulous approach to digital organization and using technology to manage passwords and logins would have alleviated a few hiccups.

Also, in hindsight, one key advisor was missing from our team. While

BY TIMOTHY GORMAN, REAL ESTATE BROKER/ CPA/ENTREPRENEUR

focusing on business practicalities, no one thought about emotional needs and desires. The lack of a trained facilitator or counselor who could have helped to address individual and family dynamics has become apparent.

The complexities arising from differences in blended families, cultural backgrounds, generational gaps, faiths, socio-economic statuses, and even political affiliations underscore the need for an adept facilitator. It is all too easy to ignore these differences and hope for the best, but my experience dictates that this approach is much more likely to lead to turmoil. The importance of professional help to navigate unanticipated issues and disputes cannot be stressed enough.

Then, there are all of those seemingly unimportant questions left unasked. More on that topic and other key considerations will follow as I continue to share my experiences along this journey of “Navigating the Turbulent Skies of Estate Administration.”

As has become a personal mantra, remember that even in the face of uncertainty, we can find the strength to soar.

About the Author:

Timothy Gorman is a licensed Real Estate Broker, Certified Public Accountant (inactive), small business owner, and avid entrepreneur. Beginning his career as a financial auditor with KPMG, he held several high-level positions in marketing and finance before joining his father at WR Gorman & Associates in 2010.

Executor — continued on page 32

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The Eviction Case Game-Changer You Can’t Afford to Forget!

It’s difficult to keep up with all the changing rent control laws, and politicians have structured many of the laws so that tenants have the advantage, even if they have violated their rental agreement. While there are lots of local rent control laws that vary by city, one law that is consistent across the state of California is that when you purchase a residential income property, you must serve the tenants with the proper change of ownership notice, otherwise, you technically do not have the right to collect rent.

In most instances, if you haven’t served proper notice, it won’t be an issue and the tenants will pay you rent regardless. However, should something happen, and a tenant does not pay rent and you want to move forward with an eviction case, if you haven’t served the proper change of ownership notice, you will likely lose your case. Tenant attorneys know the laws and are adept at using them to have cases thrown out.

This also applies if you change from individual ownership to an LLC or a corporation. That kind of change requires its own specific notice that needs to be provided to the tenant. If you don’t give the proper notice, again, you are likely to lose a case to collect unpaid rent.

Even when tenants violate their rental agreements, the legislative landscape often favors them, which makes it imperative to be well-informed. Ensuring a strong legal position in an eviction case is crucial for property

owners and adhering to proper procedural requirements is essential for safeguarding your rights. I find an ounce of prevention is worth a pound of cure, so when I represent a buyer who is purchasing a rental property, I always make sure to include all this information for the buyer at the close of escrow.

In addition to the notice—and most property owners don’t like this—under the law you must identify who the owner is, or who is an authorized agent for the property, and you must have a physical address where the tenants can serve you with notices or legal processes. You cannot have a P.O. box. You must have the name of a person, their telephone number, and a specific address.

There have been many instances where the owner has lost the case, even though the tenant had been paying them for years, they know the owner’s name, address and phone number, but this notice wasn’t served. This kind of legal outcome has become so common, and the laws so complicated, and often specific, that I provide annual compliance audits to all my clients to minimize their risk and ensure a sound legal footing. In some cases, this has meant preparing notices and serving them to current tenants as a courtesy notice to update their records. If you would like a brochure with more detailed information regarding specifically what information needs to be included in the notice, and a sample notice, please contact me.

About the Author:

If you’re considering buying, selling, doing a 1031

BY MERCEDES SHAFFER

exchange, or cashing-out while prices are high AND deferring taxes, I have partnered with a tax attorney who has done over $100B in closed transaction using a proprietary strategy helping sellers to cash-out and defer taxes. To learn about your options call 714.330.9999 or email InvestingInTheOC@gmail.com. I’m Mercedes Shaffer, a commercial real estate broker with Coldwell Banker, helping you build wealth one door at a time. DRE 02114448 This article is for information purposes only. For legal advice, always consult with an attorney.

Disaster — continued from 28

Leadership Award for taking a sustainable approach toward community development and environmental restoration in the 543-acre Dos Lagos mixed-use development in Corona, CA. A licensed General Engineering Contractor (GEC), Sahabi is an expert in building resilience and sustainability. He is Co-Founder and Chief Operating Officer of Optimum Seismic, Inc., which has completed more than 3,500 structural retrofit and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California. Contact Optimum Seismic at (833) 978-7664 or visit optimumseismic.com to learn more about your adaptive reuse options for your building.

Executor — continued from 30

With the passing of Bill Gorman in May 2023, Tim became the executor of his father’s estate, while continuing to oversee the family’s brokerage business and investment properties. In sharing the lessons he is learning about “Navigating the Turbulent Skies of Estate Administration,” he invites the readers of Apartment News Magazine to submit their questions and or executorship topics they would like to see covered in future articles.

Since 1984, our team has been making California buildings safer, performing full-service seismic retrofit engineering, steel fabrication and construction on soft-story apartments, historical structures, non-ductile concrete buildings, steel frame and unreinforced masonry buildings throughout the state of California.

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AAOC Summer Cruise Recap

It was a perfect summer evening for the more than 200 multifamily industry professionals who attended AAOC’s Summer Cruise of Newport Harbor on Thursday, August 3, 2023. The warm afternoon sun and cool ocean breeze provided the ideal conditions for the passengers onboard Endless Dreams to indulge in some tasty hors d’oeuvres and beverages, connect with longtime friends and colleagues, make new acquaintances, and enjoy the music of D.J. Ruben Ruiz.

AAOC wishes to thank its valued sponsors who helped make this year’s Summer Cruise possible: Captain

Sponsor—Dedicated Transportation Systems (DTS); Bar Sponsors—BluSky Restoration and Zebra Construction; Crew Sponsors —AFR Furniture Rental, Aquinas, Assured Partners, Buffalo Maintenance, Inc., Law Offices of Kimball, Tirey & St. John LLP, and Multi-Team Services; and Entertainment Sponsor—Apartment SEO.

If you missed the Summer Cruise, don’t worry, because AAOC has many other exciting networking and business development already lined up for the balance of the year. The next Multifamily Mingle will be presented on Thursday, September 21st, from 5:30–7:30 p.m.,

at The Citron Apartment Homes in Anaheim; the next General Membership Meeting will be presented on Wednesday, October 11th, from 7–9 p.m., at the Santa Ana Elks Lodge; the annual Holiday Party & Dinner will be presented on Wednesday, December 6th, from 5:30–9 p.m., at Strawberry Farms Golf Club in Irvine; and the 2024 Multifamily Forecast will be presented on Thursday, December 7th, from 8–9:30 a.m., at The Pacific Club in Newport Beach. For additional event details and online registration visit www.AAOC.com.

Summer Cruise — continued on page 36

Summer Cruise — continued from 34

Summer Cruise — continued on page 38

WORKPLACE HARASSMENT

Are Your Employees Up to Date on Prevention Training?

Senate Bill 1343 requires that all California employers with five or more employees provide sexual and workplace harassment prevention training to both supervisory and nonsupervisory employees. Training must take place within six months of hire or promotion and every two years thereafter.

This Workplace Harassment Training will cover:

Sexual Harassment Sex Discrimination Prevention of Claims

Title VII Civil Rights Act Investigating Complaints

A Certificate of Completion will be provided to each attendee who completes the training.

Instructor:

Date: Tuesday, October 17, 2023

Time: 9:00–11:00 a.m.

Location: Online via Zoom

Cost: Members — $55

Non-Members — $75

Colin Calvert Fisher & Phillips, LLP

CAREER CENTER

AAOC is your new online source for connecting multifamily industry employers and job seekers in Orange County. Our Multifamily Career Center is designed to exclusively promote industry-specific job openings to current and prospective industry talent.

Employers can post job openings, view resumes, and pre-screen candidates. Job seekers can search job openings, create alerts, post resumes, and apply online

Relevant, industry-specific job postings that will reach desired audiences

Email notifications directly to employers’ and candidates’ inboxes

Easy to use, web-based interface

Competitive job posting rates for AAOC members and non-members

The AAOC Multifamily Career Center features: www.AAOC.com

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VERTICAL BLINDS

(We customize to your opening onsite)

MINIBLINDS

(Aluminum or vinyl 1”, 1.5” or 2”)

Faux wood miniblinds 2” (Call for pricing)

We can fix your old rail and purchase vane per piece or set

Gas or Electric: 20” 24” & 30” Brownstove, Hotpoint, Amana, GE & Whirlpool

Dishwasher: 18” or 24”

Hotpoint or Frigidaire

General Wire

Replacement Cables: 3/8”; ½”, 25’, 50’, 75’ or 100’, Regular head, DH or DDH

Walloven: Brown or GE

CLOSETDOORS: VINYL OR MIRRORED

24GA Steel, 1pc top channel & bottom track, 26GA frame molding, cameo white prefinished panel, steel braces are glued to each panel for added strength & rigidity & prevent warpage

VERTICAL MAILBOXES: 3, 4, 5, 6, or 7 doors

Hill Bros & Life Paint Decks (Magnesite & Concrete)

Wall Furnace

Thru-the-Wall A/C: 12k BTU (115V/220V) Frigidaire, Friedrich, Garrison

WE CARRY:

1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts

Nylon or Polyester 17oz–30oz

Range Hoods:

42”; White, bisque, black, S/S Vented or non-vented

2) FLOORING MATERIALS: carpet, vinyl sheet, vinyl planks, 6-12mil wear layer, 12x12 & 18x18 tile

3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta

4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts

5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs

6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors

7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals Come On Down Check Us Out!

Cabinet Window screen repair parts 11630 Western Avenue, Stanton, CA 90680 (888) 255-6726 • Fax (714) 379-0380

Standard, Bradford White, & Reliance

www.orcoaptsupplies.com/

COOKTOPS: 24”; 30” & 36”

Vinyl Planks 6–12mil

Certified Rental Housing Provider EDUCATION PROGRAM

Take Your Career to the Next Level! — Fall 2023 Program —

Wednesdays

September 13–November 29, 2023

8:30 a.m.–12:30 p.m.

This 11-week comprehensive training course is perfect for both new and experienced rental-housing providers. If you are an Apartment Owner, Resident Manager, Regional Property Supervisor, or Operations Team Member, this class is for you!

Our instructors are industry leaders and seasoned professionals who will equip you with the knowledge and tools that will help you grow and thrive.

Course Topics Include:

• Residential Property Management

• Property Marketing Analysis & Strategies

• Property Maintenance

• Leasing Techniques & Renting to Qualified Residents

• Legal Issues Affecting Landlords & Tenants

• Human Resources

• Fair Housing & Government Standards

• Employee Development

• Financial Management & Budgeting

• Liability, Emergency & Crime Management

• Insuring & Protecting Your Community

GENESIS BANK EXCHANGE

At Genesis Bank Exchange, we understand the complexities and the critical time sensitivity of a 1031 Exchange transaction Our experienced team will work with you to successfully and seamlessly complete the exchange within the regulations and the timeframe dictated by the IRS

Security & Safety: Your funds are kept safe in separate and secure accounts with our bank, which is regulated and insured by the FDIC. Your funds are never mixed with other accounts.

Technology & Expertise: We use cloud-based solutions and expert reviews to verify wire authorizations, ensuring added security

Accuracy & Protection: For enhanced fraud protection and accuracy, we have a streamlined, inhouse threefold wire review process

Paperless & Secure: Our efficient and scalable electronic infrastructure enables paperless file transfers, eliminating the need for notarization or wet signatures while maintaining high security standards At Genesis Bank, we understand the unique aspects

GENESIS BANK ESCROW

At Genesis Bank, we understand the unique aspects of handling commercial

and 1031 exchange transactions and have the skill set necessary to manage every detail.

The Benefits of AAOC Membership

Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including:

Free consultation from our trained membership counselors

– Up-to-date rental and legal forms

– Thorough resident screening services

– Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

– Informative monthly membership meetings covering a variety of topics throughout the year

– The rental-housing industry’s premier trade show and conference held on an annual basis

A free subscription to the very magazine you’re holding right now, Apartment News

Overture at Riverwalk

JLS Property Management

YoungLewin Advisors Inc.

University Village Towers

Paloma Apartmetns

CCV

RS Real Estate Plus

Newport Palms

For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

New Supplier Members

Deck Inspectors Inc.

David Mazor

2029 Verdugo Rd. #156

Montrose, CA 91020-1626

(888) 224-0489

Deck-Inspector@deckinspectors.com

Southern Cross Property Consultants

Becky Millat

4055 Hancock St., Suite 100 San Diego, CA 92110 (619) 385-3757

becky@southerncrosspc.com

GoPowerEV

Rachel Corn 9211 Harlow Avenue

Los Angeles, CA 90034 (781) 264-3696

rachel.corn@gmail.com

New York Life

Kimberly Lucas

3711 Calle Casino

San Clemente, CA 92673

(949) 244-5459

kalucas@ft.newyorklife.com

Orion DCP Inc.

Yathrib Heredia

117 North Bewley Street

Santa Ana, CA 92703

(949) 306-3995

Yheredia@Oriondcp.com

Dunn-Edwards Corporation

Jessica Seitz

1575 North Placentia Avenue

Placentia, CA 92870-2333

(562) 760-9969

Jessica.Seitz@dunnedwards.com

SUPPLIER CORNER

New York Life

For 175 years, people have turned to New York Life to protect what matters most.

Whether you’re starting a family, enjoying retirement, or wherever you find yourself, New York Life offers products and solutions that can help you reach your financial goals.

Life Insurance

New York Life and its affiliates offer a full array of products, including whole life, term life and universal life insurance. With a variety of policies and riders to choose from, we can recommend a customized solution for almost any need you may have.

Annuities

New York Life and New York Life Insurance and Annuity Corporation offers fixed deferred annuities for the accumulation stage of retirement, as well as guaranteed future income annuities (fixed income annuities) that can help you turn savings into an income stream that will last a lifetime.

Individual Disability Insurance

Individual disability insurance policy can help protect your lifestyle by providing a monthly benefit that replaces a portion of the income you might lose if you experience a disabling event.

Long-term care insurance

For more information on our Long-term Care Insurance, please visit our company’s website at http://www.newyorklife.com/products/long-termcare. Guarantees backed by the claims-paying ability of the issuer.

Focused on your goals:

We can make recommendations, tailored to your individual needs, on a wide variety of protection and financial matters including:

• Life insurance protection

• College funding

• Retirement planning

• Mortgage protection using life insurance

• Estate planning

• Leaving a legacy

• Individual Disability insurance

This educational, third-party article is provided as a courtesy by Kimberly Lucas, Agent, (CA Ins. Lic. #4228269) and Richard Saragoza (CA Ins. Lic. #4236629) New York Life Insurance Company. To learn more about the information or topics discussed, please contact Kimberly Lucas at #949-244-5459, or Richard Saragoza at #949-244-6951.

Apartment Association of Orange County’s Supplier Directory

(Please see Supplier Contact Index for contact information)

Supplier Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Acoustic Ceiling Removal

S-Team Turn Overs

Access Control Solutions

A.S. Wise, Inc.

Accounting Services

AllView Real Estate

Clarion Management, Inc.

Accounting Software

Entrata

Yardi Systems Inc.

Answering Service

Anyone Home Entrata

Rent Dynamics

Apartment Building Inspection

Deck Inspectors Inc.

DTS Pacific LLC

Green Home Solutions TrueEnviro

Zebra Construction Inc.

Apartment Market Research Data

ALN Data

Apartment SEO

CBRE Multifamily SoCal – Dan Blackwell & Team

Effortless Ads

The Mogharebi Group

Yardi Systems Inc.

Apartment Rental Publications & Services

apartments.com

Intellirent

Rent.

The Mogharebi Group

Zillow Rentals

Apartment/Student Housing

Colliers International

Kairos Investment Management Company

LaundryUp

The Mogharebi Group

Restoration Services Company

Vesync

Appliances Sales, Service & Leasing

ACE Commercial Laundry Equipment, Inc.

Expressions Home Gallery

National Service Company

R&B Wholesale Distributors, Inc.

Western State Design, Inc.

Asbestos

BMS CAT of Southern California LLC

FIRST ONSITE Restoration

Restoration Management Company

Asphalt Sales & Service

Oliver Mahon Asphalt Attorneys

Baker Law Group

Brennan Law Firm

Duringer Law Group, PLC

Fisher & Phillips

The Karlin Law Firm

Kimball, Tirey & St. John LLP

Newmeyer & Dillion, LLP

Schiff & Shelton

Wesierski & Zurek LLP, Lawyers

Bath Restoration or Renovations

Baldwin Construction

Buffalo Maintenance, Inc.

California Bath Restoration

OC Professional Maintenance Team

S-Team Turn Overs

Surface Experts of South Irvine

TASORO

Restoration Services Company

Boiler Systems

DCM Services, Inc

H2O Heating Pros, Inc.

Ironwood Plumbing, Inc.

Spicer Mechanical

Streamline Repipe and Plumbing Inc.

Water Heater Man, Inc.

Western State Design, Inc.

Building Products

Schluter Systems

Buying Group

Optim Real Estate Services Company

OMNIA Partners, Multifamily Housing

Cabinets/Refinishing

Buffalo Maintenance, Inc.

KJ Carpet Wholesale

S M Painting Corp.

S-Team Turn Overs

Surface Experts of South Irvine

TASORO

The Door & Window Company

Carpentry

AMS Construction

Buffalo Maintenance, Inc.

CertaPro Painters of Yorba Linda

Carpet Sales & Service

KJ Carpet Wholesale

R&B Wholesale Distributors, Inc.

Cleaning Service

Bio-One of Orange

Crown Building Services Inc.

Molly Maid of Irvine and Saddleback, and Temecula Valley

Titanium Restoration Services Company

Collections

CollectTech

Duringer Law Group, PLC

David S. Schonfeld, Attorney at Law

Kimball, Tirey & St. John LLP

National Credit Systems

Communications

3CS InfoSystems

Cox Communications

Knock CRM

Concrete Maintenance & Repair

AMS Construction

Buffalo Maintenance, Inc.

Precision Concrete Cutting

Oliver Mahon Asphalt

Construction

AMS Construction

Angelo Termite and Construction

Aquinas HVAC

Baldwin Construction

Buffalo Maintenance, Inc.

CAMP Construction Services

DTS Pacific LLC

EEEadvisor

Ingersoll Rand

KD Electric Company

OC Professional Maintenance Team

Optimum Seismic, Inc.

RedRock Technologies

Schluter Systems

Southern Cross Property Consultants

Specialty AC Heat

TASORO

Zebra Construction Inc.

Supplier Directory

continued from page 49

Consulting

3CS InfoSystems

Colliers International

DTS Pacific LLC

Intersolutions — Property Management Staffing Specialists

Investment Capital Real Estate

Optim Real Estate Services Company

Section 8 Management

Southern Cross Property Consultants

Content Restoration

AMS Construction

Green Home Solutions TrueEnviro

Contract Services

CAMP Construction Services

Countertops

Buffalo Maintenance, Inc.

California Bath Restoration

KJ Carpet Wholesale

Surface Experts of South Irvine

TASORO

Deck Coatings, Magnesite Repairs, Waterproofing

AMS Construction

EEEadvisor

McCarthy Roofing

WICR Waterproofing & Decking

Digital Management Services

Rent Dynamics

Drain Cleaning

California Rooter & Plumbing

LA Hydro-Jet & Rooter Service, Inc.

Plumb It Right!

Total Rooter & Plumbing

Draperies/Blinds/Window Coverings

Apex Window Décor

R&B Wholesale Distributors, Inc.

Drug & Alcohol Testing

TAG / AMS, Inc.

Dryer Vent & Duct Cleaning

Aquinas HVAC

Crown Building Services Inc.

Dryer Vent Wizard of Chino Hills, Ontario & Corona

Dryer Vent Wizard of Mission Viejo and Trabuco Canyon

Specialty AC Heat

Electric Vehicle Products & Services

A-EV Installs

KD Electric Company

ProPower Electric Co Inc.

REVS (Refuel Electric Vehicle Solutions)

Electrical

A-EV Installs

CCS Facility Services

KD Electric Company

ProPower Electric Co Inc.

Energy Management

Armada Power

GoPowerEV

Pearlx

Yardi Systems Inc.

Zen Ecosystems

Environmental Consulting & Training

American Environmental Specialists, Inc.

American Environmental Specialists, Inc.

Bio-One of Orange

BMS CAT of Southern California LLC

Green Home Solutions TrueEnviro

Restoration Management Company

Strategic Sanitation Services

Escrow

Genesis Bank

Estate Planning

Exchange Resources, Inc.

New York Life

Kimball, Tirey & St. John LLP

Fencing & Gates

Buffalo Maintenance, Inc.

Financial Planning

New York Life

Fire Safety

Black Bird Fire Protection, Inc.

Bob Peters Fire Protection

FireAvert, LLC

Fire & Flood Restoration

BluSky Restoration Contractors, LLC

BMS CAT of Southern California LLC

Bob Peters Fire Protection

CCS Facility Services

Green Home Solutions TrueEnviro

PRC Restoration

Precision Environmental

Restoration Management Company

Fitness Equipment

Opti-Fit Fitness Solutions

Promaxima Strength & Conditioning

Flooring

KJ Carpet Wholesale

Orion DCP Inc.

Surface Experts of South Irvine

TASORO

Urban Surfaces

Furnaces

Specialty AC Heat

Furniture/Furniture Rental

AFR Furniture Rental

CORT Furniture Rental

Garage Doors

Mesa Artificial Turf/Garage Doors

General Contractor

Angelo Termite and Construction

Baldwin Construction

BluSky Restoration Contractors, LLC

BMS CAT of Southern California LLC

Buffalo Maintenance, Inc.

EmpireWorks Reconstruction and Painting

FIRST ONSITE Restoration

OC Professional Maintenance Team

PRC Restoration

S M Painting Corp.

Western State Design, Inc.

Zebra Construction Inc.

Handyman

Buffalo Maintenance, Inc.

OC Professional Maintenance Team

S M Painting Corp.

Heating & Air Conditioning

Aquinas HVAC

CCS Facility Services

Expressions Home Gallery

Ingersoll Rand

OC Professional Maintenance Team

R&B Wholesale Distributors, Inc.

Spicer Mechanical

Zen Ecosystems

Insurance

AssuredPartners

Brian Berg Insurance Services, Inc.

Deans & Homer, Renter’s Insurance

Dick Wardlow Insurance Brokers

Entrata

Farmer’s Insurance — Theresa Simes Agency

ISU — The Olson Duncan Agency

Navion Insurance Associates, Inc

New York Life

NFP Property & Casualty

Prendiville Insurance Agency

Rey Insurance Services, Inc.

TheGuarantors

Internet Services

3CS InfoSystems

Apartment SEO

apartments.com

CitySide Networks, LLC

Cox Communications

Google Fiber Rent.

Inspections

Bob Peters Fire Protection

EEEadvisor

Southern Cross Property Consultants

Zebra Construction Inc.

Investments

American 1031

Carlyle

CFG Investments, Inc.

Exchange Resources, Inc.

Kay Properties & Investments Company

LordCap Green

Morgan Skendarian Investment Real Estate Group

New York Life

Janitorial

CCS Facility Services

Strategic Sanitation Services

Kitchen Renovations

Baldwin Construction

Buffalo Maintenance, Inc.

California Bath Restoration

Schluter Systems

Landscapes/Hardscapes

BrightView Landscape Services, Inc.

GQ Landscape Care, Inc.

ManageMowed

Mariposa Landscapes, Inc.

Laundry Equipment & Services

ACE Commercial Laundry Equipment, Inc.

All Valley Washer Service Inc.

Landcare Logic

National Service Company

PWS Laundry / Alliance

R&B Wholesale Distributors, Inc.

WASH Multi Family Laundry Systems

Western State Design, Inc.

Lending Institutions

CBRE Multifamily SoCal – Dan Blackwell & Team

Chase Multifamily Lending

Genesis Bank

Torrey Pines Bank

Lighting

A-EV Installs

KD Electric Company

ProPower Electric Co Inc.

Magnesite Repairs

Buffalo Maintenance, Inc.

Mailboxes

Mailboxes R Us

Maintenance, Repairs, Products

A-EV Installs

Aquinas HVAC

BG Multifamily

Buffalo Maintenance, Inc.

CCS Facility Services

Clarion Management, Inc.

Evolution Building Efficiency

GQ Landscape Care, Inc.

Ingersoll Rand

KD Electric Company

Mariposa Landscapes, Inc.

OC Professional Maintenance Team

ProPower Electric Co Inc.

Specialty AC Heat

WICR Waterproofing & Decking

Marketing

Clarion Management, Inc.

Effortless Ads

Intellirent

Rent Dynamics

Zumper

Mold Remediation

American Environmental Specialists, Inc.

Bio-One of Orange

BMS CAT of Southern California LLC

FIRST ONSITE Restoration

Green Home Solutions TrueEnviro

Precision Environmental

Moving & Mobile Storage

PODS For Business

Multi-Family Advisory Services

California Energy-Smart Homes

DTS Pacific LLC

Exchange Resources, Inc.

Optim Real Estate Services Company

The Mogharebi Group

Odor Removal

FIRST ONSITE Restoration

Strategic Sanitation Services

Outdoor Furniture & Refinishing

Bassett Outdoor Contract

Legacy Customs

Patio Guys

Paint Sales & Service

Behr Paint

CertaPro Painters of Yorba Linda

Dunn-Edwards Corporation

EmpireWorks Reconstruction and Painting

OC Professional Maintenance Team

R&B Wholesale Distributors, Inc.

S M Painting Corp.

S-Team Turn Overs

West Coast Drywall & Paint

Parking

Community Boss

Reliant Parking Solutions, LLC

Zebra Construction Inc.

Pest Control

Angelo Termite and Construction

Lloyd Pest Control

Precision Environmental

Western Exterminator Company

Pipe Restoration

Plumb It Right!

Streamline Repipe and Plumbing Inc.

Plumbing, Contractors & Supplies

California Rooter & Plumbing

EZ Drain & Plumbing

Ironwood Plumbing, Inc.

Plumb It Right!

R&B Wholesale Distributors, Inc.

Repipe Specialists, Inc

Schluter Systems

SmartFaucets

Streamline Repipe and Plumbing Inc.

Total Rooter & Plumbing

Water Heater Warehouse

Pool & Spa Service & Repair

Pacific Coast Commercial Pool Service

Power/Pressure Washing

CertaPro Painters of Yorba Linda

Crown Building Services Inc.

Private Security

Defense International Corporation

FPK Security

Private Investigations

FPK Security

Products

TheGuarantors

Property Management

AIM Properties

Allen Properties

AllView Real Estate

API Property Management

Clarion Management, Inc.

Consensys Property Management Company

DM Smithco

Dunlap Property Group

Fairgrove Property Management

Intersolutions — Property Management Staffing Specialists

JLE Property Management

L’Abri Management, Inc.

LoCali Management Group

The Management Works

Optim Real Estate Services Company

Orange County Property Management

ProActive Realty Investments

Reynolds Realty Advisors

Roberts Management & Investments

Satellite Management Company

South Coast Real Estate & Property Management

SVN / Vanguard — Cameron Irons

Property Management Software

Anyone Home Appfolio, Inc.

Community Boss

Entrata

Luminous

Reliant Parking Solutions, LLC

Rent Dynamics

Rentler

Snappt Inc.

Vesync

Yardi Systems Inc.

Supplier Directory

continued from page 51

Property Management Staffing & Training

Approved Real Estate

BG Multifamily

Multi Team Services

NPM Staffing an InterSolutions Company

Section 8 Management

The Liberty Group

Rain Gutters

Argos Homes Systems

McCarthy Roofing

Real Estate/Investments

AllView Real Estate

Carlyle

CFG Investments, Inc.

CBRE Multifamily SoCal — Dan Blackwell & Team

Colliers International

DM Smithco

Gorman & Associates

Investing in The OC

Investment Capital Real Estate

Kairos Investment Management Company

Kay Properties & Investments Company

Morgan Skenderian Investment Real Estate Group

ProActive Realty Investments

Realtors Commercial Alliance of Orange County (RCAOC)

Section 8 Management

SVN / Vanguard — Cameron Irons

Real Estate Broker

AllView Real Estate

CBRE Multifamily SoCal — Dan Blackwell & Team

KW Commercial

Morgan Skenderian Investment

Real Estate Group Company

Optim Real Estate Services Company

The Mogharebi Group

Reconstruction

AMS Construction

Baldwin Construction

DTS Pacific LLC

EmpireWorks Reconstruction and Painting

Orion DCP Inc.

Precision Environmental

S-Team Turn Overs

Southern Cross Property Consultants

WICR Waterproofing & Decking

Recycling

Strategic Sanitation Services

Rent Payment System

Section 8 Management

Resident Screening

AllView Real Estate

Intellirent

Rentler

SafeRent Solutions

Snappt Inc.

Yardi Systems Inc.

Resident Services

Entrata

Roofing

AMS Construction

CAMP Construction Services

Guardian Roofs by Sudduth Construction Inc.

McCarthy Roofing

Royal Roofing.com (RWS&P, Inc.)

Security Services/Patrol Services

California Safety Agency

Defense International Corporation

FPK Security

Securitas Security Services USA

Snappt Inc.

USGI — Upland Group

Vesync

Seismic Retrofitting & Engineering

Optimum Seismic, Inc.

Service and Leasing

Snappt Inc.

TheGuarantors

Solar Thermal Pearlx

Staffing Service

Approved Real Estate

BG Multifamily

InterLink Multifamily Staffing

Intersolutions — Property Management Staffing Specialists

Surface Restoration

AMS Construction

Surface Experts of South Irvine

Sustainability/Green Energy

California Energy-Smart Homes

Green Home Solutions TrueEnviro

Optima

Pearlx

Zen Ecosystems

Tax Planning

Exchange Resources, Inc.

Telecommunications

CitySide Networks, LLC

Cox Communications

Towing

Dedicated Transportation Services

Knight Towing

Professional Towing LLC

TO’ and MO’ Towing

Training

Clarion Management, Inc.

Section 8 Management

Trash Services

Strategic Sanitation Services

Valet Living

Tree Service

David’s Tree Service, Inc.

GQ Landscape Care, Inc.

ManageMowed

Mariposa Landscapes, Inc.

Utilities & Sub Metering

Conservice

Google Fiber

Livable

Southern California Edison-Multi Family Program

Zen Ecosystems

Video Commercials

Intersolutions — Property Management Staffing Specialists

NPM Staffing an InterSolutions Company

Video Surveillance

Assure by Remote Ally

Water Heaters

California Rooter & Plumbing

DCM Services, Inc

H2O Heating Pros, Inc.

R&B Wholesale Distributors, Inc.

Specialty AC Heat

Total Rooter & Plumbing

Water Heater Man, Inc.

Water Heater Warehouse

Water Heaters Only Inc.

Waterproofing

AMS Construction

S M Painting Corp.

Schluter Systems

WICR Waterproofing & Decking

Water Removal

ATI

FIRST ONSITE Restoration

Precision Environmental

Restoration Management Company

Website Development/Online Advertising

Apartment SEO

Windows & Doors

Bear Windows Inc.

Crown Building Services Inc.

Mesa Artificial Turf/Garage Doors

Moore Replacements

The Door & Window Company

Apartment Association of Orange County’s Supplier Contact Index

(Please see AAOC’s Supplier Directory for Listings of Services)

All Supplier Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

3CS InfoSystems

Chris Counts

23450 Piedras Road Perris, CA 92570 (951) 990-9721

chris@3cs.net

A.S. Wise, Inc.

Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501

jsabga@aswise.net — www.aswise.net

A-EV Installs

Liliana Phillips 8536 Hamilton Avenue Huntington Beach, CA 92646 (562) 519-0252 lily@ev-installs.com

ACE Commercial Laundry Equipment, Inc.

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342

acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 68 for the location of our ad.

AFR Furniture Rental

John Spivey 3330 Garfield Avenue Commerce, CA 90040 (323) 400-7508 jspivey@rentfurniture.com — http://www.rentfurniture.com

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100

john@allvalleywasher.com — www.allvalleywasher.com

Allen Properties Frank Allen/Paul Allen/Jessica Siderius

1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850

frank@allenproperties.net — www.allenproperties.net

Property Management Services/Investments.

AllView Real Estate

Daniel Gutierrez 1501 Westcliff Drive, Suite 270 Newport Beach, California 92660 (949) 400-4275 info@allviewrealestate.com

Supplier Contact Index —

continued on page 54

Supplier Contact Index — continued from page 53

ALN Data

Samantha Wallace

2611 Westgrove Drive, Suite 104 Carrollton, TX 75006

(972) 931-2553 x 218

Samantha@alndata.com — www.alndata.com

Apartment data and market research.

American 1031

Adam Bryan 10111 Petit Avenue North Hills, CA 91343 (310) 903-6757 adam@american1031.net

American Environmental Specialists, Inc.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 68 for the location of our ad.

AMS Construction

1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

See the Advertisers Index on Page 68 for the location of our ad.

Angelo Termite and Construction

Gregg Traum

16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com

See the Advertisers Index on Page 68 for the location of our ad.

Anyone Home

Jaime Conde

25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919

lightson@anyonehome.com

Engagement and automation tools through Contact Center and CRM software.

API Property Management

Margie Tabrizi

1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200

margie@apipropertymanagement.com

Apartment SEO

Ronn Ruiz

100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363

ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing. apartments.com

Adriana Mamola

3161 Michelson Dr, #1675 Irvine, CA 92612 (951) 522-3001

amamola@costar.com

#1 nationwide provider of information and advertising services.

Apex Window Décor

Deepa Gorajia

1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588

deepag@apexwindowdecor.com — www.apexwindowdecor.com

See the Advertisers Index on Page 68 for the location of our ad.

Appfolio, Inc.

55 Castilian Dr Goleta, Ca 93117 (866) 648-1536

mindy.sorenson@appfolio.com

See the Advertisers Index on Page 68 for the location of our ad.

Approved Real Estate

Jim Forde

4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

Aquinas HVAC

Eric Barnett

7438 Trade Street San Diego, CA 92121 (610) 410-3154 eric.barnett@aquinashvac.com

Argos Homes Systems

Mr. James Van Dyke

11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 68 for the location of our ad. Robert Cooke

230 West Street Columbus, OH 43215-2655 (909) 730-6509 robert.cooke@armadapower.com

Assure by Remote Ally

Eddie Conlon

4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com

AssuredPartners

Kate Shoemaker

2913 S Pullman Street Santa Ana, CA 92705 (949) 417-4047 kate.shoemaker@assuredpartners.com

ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 edwina.garcia@atirestoration.com

Baker Law Group

John Baker

7700 Irvine Center Dr., Suite 800 Irvine, CA 92618 (949)450-0444 jbaker@bakerlawgroup.com

Baldwin Construction

Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292

sharrison@baldwincontrusction.net

Bassett Outdoor Contract

Jonathan Bennett PO Box 1280

Haleyville, AL 35565 (205) 486-5102

jlbennett@bassettoutdoorcontract.com

Bear Windows Inc.

George Torres

2501 Strozier Avenue South El Monte, CA 91733 (888) 470-2645

george@bearwindows.com — www.bearwindows.com

Behr Paint

Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132

lorflores@behrpaint.com — www.behr.com

BG Multifamily

Shannon Valentino

5850 Granite Parkway Plano, TX 75024 (714) 654-9498

svalentino@bgmultifamily.com

Bio-One of Orange

Cory Flores 1439 West Chapman Avenue #159 Orange, CA 92868 (949)306-1733

Cory@Biooneorange.com — www.biooneorange.com

Black Bird Fire Protection, Inc. 10282 Trask Ave Ste D Garden Grove, CA 92843 (714) 462-6095

info@blackbirdfire.com

BluSky Restoration Contractors, LLC

Stefanie Koslosky 1183 Warner Ave Tustin, CA 92780 (657) 575-0933

Stefanie.koslosky@goblusky.com

BMS CAT of Southern California LLC

Michele Schueller 1321 North Blue Gum Street Anaheim, CA 92806 (714) 651-6017

mschueller@bmscat.com

Bob Peters Fire Protection

Laurie Vandebrake 3397 East 19th Street Signal Hill, CA 90755 (562) 424-8486

LaurieV@bobpetersfire.com

Brennan Law Firm

Michael Brennan 67 Live Oak Avenue, Suite 105 Arcadia, CA 91006 (626) 294-0500

mike@mbrennanlaw.com

See the Advertisers Index on Page 68 for the location of our ad. Brian Berg Insurance Services, Inc.

Brian Berg 25950 Acero, #345 Mission Viejo, CA 92691 (949) 243-9393

Brian@bbisinc.com — www.bbisinc.com

BrightView Landscape Services, Inc.

Kristina Schafer

1960 S Yale St. Santa Ana, CA 92704 (949) 438-8528

Kristina.SChafer@brightview.com

Buffalo Maintenance, Inc.

Frank Alvarez

6861 Stanton Ave., Suite G Buena Park, CA 90621 (714) 956-8371

www.buffalomaintenance.com

See the Advertisers Index on Page 68 for the location of our ad. California Bath Restoration

Carly Camacho

1920 E. Warner Ave., Suite 3P

Santa Ana, CA 92705 (949) 263-0779

ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Energy-Smart Homes

Melinda Dinin 10680 White Rock Road #100 Rancho Cordova, CA 95670 (833) 987-3935

caenergysmarthomes@trccompanies.com

Supplier Contact Index — continued on page 56

Gain EXCLUSIVE ACCESS to TAX EFFICIENT 1031 Exchange DST Real Estate Investments

LEARN the In’s and Out’s of 1031 Exchanges and Delaware Statutory Trust DST Investments

MONTHLY Cash Flow Potential via ACH Direct Deposit*

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Preferred Return* 10.00%

ACCESS a Diversified 1031 Exchange Portfolio- Multifamily, Industrial, Medical, Net Lease & More*

CLOSE your 1031 Exchange Investments in as Little as 3-5 days

Representative Photo

*Preferred return is not guaranteed and is subject to available cash flow. All offerings shown are Regulation D, Rule 506c offerings. Potential returns and appreciation are never guaranteed and loss of principal is possible. Please speak with your CPA and attorney for tax and legal advice.*The There is a risk Investors may not receive distributions, along with a risk of loss of principal invested. This material does not constitute an offer to sell nor a solicitation of an offer to buy any security. Such offers can be made only by the confidential Private Placement Memorandum (the “Memorandum”). Please read the entire Memorandum paying special attention to the risk section prior investing. IRC Section 1031, IRC Section 1033 and IRC Section 721 are complex tax codes therefore you should consult your tax or legal professional for details regarding your situation. This material is not to be construed as tax or legal advice. There are material risks associated with investing in real estate securities including illiquidity, vacancies, general market conditions and competition, lack of operating history, interest rate risks, general risks of owning/operating commercial and multifamily properties, financing risks, potential adverse tax consequences, general economic risks, development risks and long hold periods. There is a risk of loss of the entire investment principal. Past performance is not a guarantee of future results. Potential cash flow, potential returns and potential appreciation are not guaranteed. Securities offered through FNEX Capital.

Supplier Contact Index —

continued from page 54

California Rooter & Plumbing

Mr. Mark Fowler

1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 68 for the location of our ad.

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990

dcowan@csapatrol.com — www.csapatrol.com

CAMP Construction Services

Ronni Anthony

15139 South Post Oak Rd. Houston, TX 77053 (713) 413-2267 ranthony@campconstruction.com

Carlyle Minh Ta

1001 Pennsylvania Avenue Northwest Washington, DC 20004 (202) 729-5180 minh.ta@carlyle.com

CBRE Multifamily SoCal – Dan Blackwell & Team

Daniel Blackwell

3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319

dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 68 for the location of our ad.

CCS Facility Services

Julie Randall 3001 Red Hill Avenue Bld 6-220 Costa Mesa, CA 92626 (949) 285-5079 jrandall@ccsbts.com

CertaPro Painters of Yorba Linda

Jeff Cornelius

2941 E Miraloma Avenue, Suite 7 Anaheim, CA 92806 (714) 420-5769

jeffcornelius@certapro.com

CFG Investments, Inc.

Stephen Meyer 17220 Newhope Street Fountain Valley, CA 92708 (714) 557-1430

steve@cfginvestments.com — www.cfginvestments.com

Chase Multifamily Lending

3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199

www.chase.com/mfl

CitySide Networks, LLC

Mike Gourzis

550 West B Street 4th Floor San Diego, CA 92101 (833) 318-4646 mike.gourzis@citysidefiber.com

Clarion Management, Inc.

101 Pacifica, #260 Irvine, CA 92618 (949)383-4762 bmoody@clarionmgmt.com

CollectTech

Kenneth Stumbo 981 Powell Avenue Southwest Suite 115 Renton, WA 98057 (425) 441-4096

ken@collecttech.com

Colliers International

Pat Swanson

3 Park Plaza, Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Community Boss

Leah Griffiths

2911 1/2 Hewitt Ave Suite 8 Everett, WA 98201 (866) 387-7275 help@communityboss.com — http://communityboss.com

Consensys Property Management Company

Laurel Dial

1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com

Conservice

Matt Gordon

750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com

CORT Furniture Rental

Karie Talke

2540 Main Street Suite A Irvine, CA 92614 (949) 852-0711 karie.talke@cort.com

Cox Communications

Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com

Crown Building Services Inc.

Jason Maslach

548 Malloy Ct. Corona, CA 92878 (714) 694-1007 jason@crownservicesinc.com – www.crownservicesinc.com

David’s Tree Service, Inc.

Jay Olavarria

19051 Gothard Street Huntington Beach, CA 92648 (714) 842-6345

Jay@davidstreeservice.com—info@davidstreeservice.com

DCM Services, Inc

David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 68 for the location of our ad. Deans & Homer, Renter’s Insurance

Debbie Halverson

110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054

debbieh@deanshomer.com — www.InsureYourStuff.com

Deck Inspectors Inc.

David Mazor

2029 Verdugo Rd. #156 Montrose, CA 91020-1626 (888) 224-0489

Deck-Inspector@deckinspectors.com

Dedicated Transportation Services

Richard Rodrigues

13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034

richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Defense International Corporation

Chaz McKinney

130 South Prospect Avenue Tustin, CA 92780 (714) 646-1945 defenseintco@gmail.com

Dick Wardlow Insurance Brokers

Matt Wardlow

233 High Street Moorpark, CA 93021 (805) 553-0505 x 320

mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Direct Signs and Designs

(NorCal Direct Marketing Inc. DBA)

Angela Waugh

5151 Golden Foothill Pkwy, #110 El Dorado Hills, CA 95762 (916) 941-8046

angela@directsd.com — directsd.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983

dvh@dmsmithco.com

Dryer Vent Wizard of Chino Hills, Ontario & Corona

Chalae Walker 14525 Verona Place Eastvale, CA 92880 (213) 800-6365

cwalker@dryerventwizard.com

Dryer Vent Wizard of Mission Viejo and Trabuco Canyon

Ronald West 29005 Consuelo Pl Mission Viejo, CA 92692 (949) 966-0303 rwest@dryerventwizard.com

DTS Pacific LLC

Jim Diaz 539 South Indiana Street Anaheim, CA 92805 (877)387-7229 jimdiaz@dtspacific.com

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111

pdunlap@dpgre.com — www.dpgre.com

Dunn-Edwards Corporation

Jessica Seitz 1575 North Placentia Avenue Placentia, CA 92870-2333 (562) 760-9969 Jessica.Seitz@dunnedwards.com

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free Specializes in landlord/tenant law, debt collection, eviction.

EEEadvisor

Omidreza Ghanadiof 6500 Yucca Street 416 Los Angeles, CA 90028-4972 (805) 334-0037 info@eeeadvisor.com

Effortless Ads

Madeline Nash 209 Cornwall Street Northwest Leesburg, VA 20176 (214) 952-9862 madeline@effortlessads.com

Supplier Contact Index —

continued on page 58

Supplier Contact Index —

continued from page 56

EmpireWorks Reconstruction and Painting

Chet Oshiro

1682 Langley Ave. Irvine, CA 92614

(888) 278-8200

coshiro@empireworks.com — www.empireworks.com

Entrata

Kristin Teale

4205 Chapel Ridge Road

Lehi, UT 84043 (801)735-6988

kteale@entrata.com

Exchange Resources, Inc.

Franck Bideau

PO BOX 837

Huntington Beach, CA 92648

(949) 508-9827

Fbideau@Exchangeresources.net — http://exchangeresources.net

Expressions Home Gallery

Sherri Galusha

17138 Von Karman Ave Irvine, CA 92614

(949) 271-2085

srgalusha@morsco.com

Major appliances for apartments.

EZ Drain & Plumbing

Stacie Fluhrer

6709 Washington Ave, #944 Whittier, CA 90601

(714) 640-0699

ezdrainandplumbing@gmail.com

See the Advertisers Index on Page 68 for the location of our ad.

Fairgrove Property Management

Marco Vartanian — mvartanian@fairgrovepm.com

2355 Main Street, Suite 120 Irvine, CA 92614 (714) 541-0288

info@fairgrovepm.com — https://fairgrovepm.com/

Farmer’s Insurance — Theresa Simes Agency

Terri Simes

17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000

tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 68 for the location of our ad.

FireAvert, LLC

Nathan Brown

1655 West Maple Street Mapleton, UT 84664-3131 (801) 692-0306

nathan@fireavert.com

FIRST ONSITE Restoration

Amit Gandhi

1275 North Grove Street Anaheim, CA 92806 (619) 537-9499

amit.gandhi@firstonsite.com — https://firstonsite.com/ Fisher & Phillips

2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

FPK Security

Steve Flamm

P.O. Box 55597 Valencia, CA 91355 (800)459-4068

stevef@fpksecurity.com — www.fpksecurity.com

Genesis Bank

Lauren DiBiase

4675 MacArthur Ct Suite 1600 Newport Beach, CA 92660 (949) 273-1226

ldibiase@mygenesisbank.com

Google Fiber

Carol Luong

19510 Jamboree Road Google Building FAIR Irvine, CA 92612 (949) 800-1346

luongcarol@google.com

GoPowerEV

Rachel Corn

9211 Harlow Avenue Los Angeles, CA 90034 (781) 264-3696

rachel.corn@gmail.com

Gorman & Associates

Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998

info@wrgorman.com

See the Advertisers Index on Page 68 for the location of our ad. GQ Landscape Care, Inc.

Mario Quiroz 4195 Chino Hills Parkway, Suite 202 Chino Hills, CA 91709 (909) 906-6009

mariomquiroz@gqlandscapecare.com

Supplier Contact Index —

continued on page 60

Supplier Contact Index —

continued from page 58

Green Home Solutions TrueEnviro

James Armendariz

20984 Bake Pkwy, Ste 100 Lake Forest, CA 92630

(909) 238-4169

socal@trueenviro.com

Guardian Roofs by Sudduth Construction Inc.

Helen Tredo

1010 N. Batavia St., Suite F Orange, CA 92867

(714) 633-3619

guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 68 for the location of our ad.

H2O Heating Pros, Inc.

Tim Caufield — timcaufield@h2oheatingpros.com

P.O. Box 91

Menifee, CA 92586

(951)405-0015

email@h2oheatingpros.com — www.h2oheatingpros.com

HMWC, CPAs & Business Advisors

David Eisenman

17501 17th St., Suite 100

Tustin, CA 92780

(714) 505-9000

david@hmwccpa.com

HMWC, CPAs & Business Advisors

David Eisenman

17501 17th St., Suite 100

Tustin, CA 92780

(714) 505-9000

david@hmwccpa.com

Ingersoll Rand

Jesse Estrada

11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390

jesse.estrada@irco.com

Intellirent

Cassandra Joachim

632 Commercial Street, 5th Floor San Francisco, CA 94111 (415) 849-4400

info@myintellirent.com

InterLink Multifamily Staffing

Lisa Wetzel

17321 Irvine Boulevard Tustin, CA 92780 (949)400-1678

lisa@interlinkmultifamily.com

Intersolutions — Property Management Staffing Specialists

Laura Aliberti

17762 Manchester Avenue Irvine, CA 92614-6649 (858)367-5998

laliberti@intersolutions.com - www.intersolutions.com

Investing in The OC

Mercedes Shaffer

1200 Newport Center Drive Newport Beach, CA 92660 (714) 330-9999

InvestingInTheOC@gmail.com — http://investingintheoc.com

Investment Capital Real Estate

Ignacio Diaz, Jr.

1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817

id@investmentcapitalre.com — www.investmentcapitalre.com

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Ironwood Plumbing, Inc.

Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575

carl@ironwoodplumbing.com — www.ironwoodplumbing.com

ISU — The Olson Duncan Agency

Jim Kinmartin

25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441

jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

JLE Property Management

Denise Arredondo

700 West 1st Street, Suite 12

Tustin, CA 92780 (714) 778-0480

www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 68 for the location of our ad.

Kairos Investment Management Company

Jon Needell 30242 Esperanza

Rancho Santa Margarita, CA 92688 (949) 709-8888

jneedell@kimc.com — www.kimc.com

Kay Properties & Investments Company

Patricia Aballe

21515 Hawthorne Blvd, 360 Torrance, CA 90503 (855) 899-4597

info@kpi1031.com

See the Advertisers Index on Page 68 for the location of our ad.

The Karlin Law Firm

Scott Karlin

13522 Newport Avenue, Suite 201 Tustin, CA 92780 (714) 731-3283

Scott@Karlinlaw.com — Mike@Karlinlaw.com

KD Electric Company

Derrick Laughlin

17071 E. Imperial Hwy., Suite A6

Yorba Linda, CA 92886 (714) 223-2700

derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kimball, Tirey & St. John LLP

Deborah Biggs

2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611

deborah.biggs@kts-law.com

KJ Carpet Wholesale

Chris Yi PO Box 369 Walnut, CA 91788 (909) 455-0180

AR@kj-carpet.com

Knight Towing

Frank Mora

1001 North Logan Street Santa Ana, CA 92701 (714) 686-5975

sales@knightstotherescue.com

Knock CRM

Amy Marthaller

1455 Northwest Leary Way, 200 Seattle, WA 98107 (714)718-3891

amarthaller@knockcrm.com — https://www.knockcrm.com

KW Commercial

Randy Combs

4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263

randycombs@kw.com

See the Advertisers Index on Page 68 for the location of our ad. L’Abri Management, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972

www.labri-inc.com

Full service property management provider for 16+ units. LA Hydro-Jet & Rooter Service, Inc.

Dan Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426

dbaldwin@lahydrojet.com

Landcare Logic

Jalin Gerber 1448 N. Glassell Orange, CA 92867 (951) 316-8002

jalin@landcarelogic.com — www.landcarelogic.com

LaundryUp

Howard Lee

1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835

hmlee_vp@yahoo.com — www.laundryup.com

Legacy Customs 1477 East Cedar Street Ontario, CA 91761

(909) 923-2558 x120

lily@meadowdecor.com

Livable

Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027

comesave@livable.com — www.livable.com

See the Advertisers Index on Page 68 for the location of our ad.

Lloyd Pest Control

David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com

LoCali Management Group

Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074

Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

LordCap Green

Jessica Collins 14 Wall Street, Ste 1720 New York, NY 10005 (212)400-7142 team@lordcapgreen.com — https://www.lordcapgreen.com

Supplier Contact Index — continued on page 62

Supplier Contact Index —

continued from page 61

Luminous

Joel Duchesne

2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275

help@luminousresidential.com

Mailboxes R Us

Tony McDaniel

1980 N Glassell Street Orange, CA 92865 (714)779-7779

tony@hillcrestconstruction.com

ManageMowed

Chris Michael 12672 Limonite Ave, Suite 3E #154 Eastvale, CA 92880 (714) 592-0019

Chris.M@ManageMowed.com

Rancho-Ontario@managemowed.com https://www.managemowed.com/locations/rancho-cucamonga

Mariposa Landscapes, Inc.

Larry Rudd

1107 East Walnut Street Santa Ana, CA 92701 (626) 562-0707 larry.rudd@mariposa-ca.com — www.mariposa-ca.com

McCarthy Roofing

Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

customerservice@mccarthyroofing.com

See the Advertisers Index on Page 68 for the location of our ad.

Mesa Garage Doors

Meridith Denos

4915 E Hunter Ave Anaheim, CA 92807 (808) 807-7566 mdenos@mesagaragedoors.com — www.mesagaragedoors.com

Molly Maid of Irvine and Saddleback, and Temecula Valley

Scott Sims

20984 Bake Parkway #102 Lake Forest, CA 92630 (949) 367-8000 x 2 scott.sims@mollymaid.com www.mollymaid.com/irvine-saddleback-valley/

Moore Replacements

Mike Moore

1525 W MacArthur Blvd, Unit 16 Costa Mesa, CA 92626 (714) 963-0505

mike@moorereplacements.com

Morgan Skendarian Investment Real Estate Group 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com

Multi Team Services

Teresa Manzano Mendoza

17321 Irvine Blvd, #205 Tustin, CA 92780 (714) 213-8841 teresa@multiteam.net — www.multiteamservices.com

National Credit Systems

Gordon Marshall 1775 The Exchange SE Suite 300 Marietta, GA 30339 (800) 515-6858 gmarshall@nationalcreditsystems.com

National Service Company

Anel Burgin

845 N Commerce St Orange, CA 92867 (714) 633-1811 ab_national@yahoo.com — www.apartmentlaundry.com

See the Advertisers Index on Page 68 for the location of our ad. Navion Insurance Associates, Inc

Shawntae Stewart 23001 La Palma Avenue, Ste 120 Yorba Linda, CA 92887 (714) 202-4711 sstewart@navionins.com — www.navionins.com

Newmeyer & Dillion, LLP

Rondi Walsh

895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com

New York Life

Kimberly Lucas

3711 Calle Casino San Clemente, CA 92673 (949) 244-5459 kalucas@ft.newyorklife.com

NFP Property & Casualty

Eric R. Marrs, CIC, CRM, Vice President 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 617-2446 eric.r.marrs@nfp.com — www.nfp.com

Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company

Laura Aliberti

2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com

OC Professional Maintenance Team

Jennifer Barragan

1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com

See the Advertisers Index on Page 68 for the location of our ad.

Oliver Mahon Asphalt

Michelle Hogge

182 Wells Place Costa Mesa, CA 92627 (949) 548-6398 admin@olivermahon.com

OMNIA Partners, Multifamily Housing

Peter Braun

1941 South Grant Street Denver, Colorado 80210 (303)910-7636

peter.braun@omniapartners.com omniapartners.com/multifamilyhousing

Opti-Fit Fitness Solutions

Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350

ekonz@opti-fit.com — www.opti-fit.com

Optim Real Estate Services

Vicki Bishop

620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949)200-4610

vbishop@optimres.com

Optimum Seismic, Inc.

Ali Sahabi

5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000

asahabi@optimumseismic.com — www.optimumseismic.com

See the Advertisers Index on Page 68 for the location of our ad.

Orange County Property Management

Eric Reichert

16742 Gothard Street, Suite 117 Huntington Beach, CA 92647 (714) 840-1700

eric@ocmgmt.com — orangecountypropertymanagement.com

See the Advertisers Index on Page 68 for the location of our ad. Orion DCP Inc.

Yathrib Heredia 117 North Bewley Street Santa Ana, CA 92703 (949) 306-3995 Yheredia@Oriondcp.com

Pacific Coast Commercial Pool Service

Roger Klump 5282 Acacia Ave Garden Grove, CA 92845 (714) 351-1881 rdklump@gmail.com

Patio Guys

Joanna Solis 2907 Oak St Santa Ana, CA 92707 (800) 310-4897 commercial@patioguys.com

Pearlx

Phillip Forrester 1612 Cambridge Circle Charlottesville, VA 22903 (323) 863-8403 pf@pearlxinfra.com

PK Security, Inc.

Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com

Plumb It Right!

Terry Gepford

2135 North Orange Olive Road Orange, CA 92865 (949) 275-2913 terrylgepford@gmail.com

PODS For Business

Chad Schutt

13284 Eagle Ridge Chino Hills, CA 91709 (310) 270-5127 cschutt@pods.com

PRC Restoration

Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com

Precision Concrete Cutting

Aaron Anderson 650 S Grand Ave #108 Santa Ana, CA 92705 (760)448-0979

aaron@pcctriphazardremoval.com — www.safesidewalks.com

Precision Environmental

Mark Taylor

4350 Transport Street, Suite 109 Ventura, CA 93003 (805) 641-9333 mtaylor@precisionenv.com

Prendiville Insurance Agency

Angela Weiss 24661 Del Prado, Suite 3 Dana Point, CA 92629-2805 (949) 487-9696 angela@prendivilleagency.com

Supplier Contact Index — continued on page 64

Balconies and other “exterior elevated elements” require inspections and repairs

What do the new balcony laws require of building owner and operator?

What can I expect from the inspection process?

Who can perform inspections and repairs New changes to the law.

Supplier Contact Index — continued from page 62

ProActive Realty Investments

Rita Aguila

1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138

rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

Professional Towing LLC

Alberto Castellanos

593 North Batavia Street Orange, CA 92868-1218 (714) 616-0290

dispatch@albertostowing.com

ProPower Electric Co Inc.

Angel Rodriguez

11138 Del Amo Boulevard #382 Lakewood, CA 90715 (562) 569-9864

angel@propowerelectricco.com

Promaxima Strength & Conditioning

Lesley Ward

5310 Ashbrook Drive Houston, TX 77081

(979) 946-6889

lward@promaxima.com — www.promaxima.com

PWS Laundry / Alliance

John Endahl

12020 Garfield Ave South Gate, CA 90280 (323) 721-8832

jendahl@pswlaundry.com — www.pwslaundrywest.com

R&B Wholesale Distributors, Inc.

David Rhodes

2350 S. Milliken Ontario, CA 91761 (909) 230-5400

drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 68 for the location of our ad.

RedRock Technologies

Jake Tirabassi

15215 Alton Parkway, #200 Irvine, CA 92618 (949)386-0798

jaket@itredrock.com

Reliant Parking Solutions, LLC

Kevin Wexler PO Box 13004 Carlsbad, CA 92013 (760) 494-0938

info@reliantparking.com

Rent Dynamics

Bryson Jensen

91 East 700 South Logan, UT 84321 (866) 513-7368

marketing@RentDynamics.com — https://rentdynamics.com

Rentler

Barton Strawn

200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009

www.rentler.com/partner/aaoc — membership@rentler.com

Rent.

Laura Lemansky

950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326

(949)943-5177

llemansky@rent.com - www.rent.com

Repipe Specialists, Inc

Daniel Johnston

245 East Olive Ave, 5th Floor Burbank, CA 91502

(703) 801-8269

daniel.johnston@repipespecialists.com

Restoration Management Company

Michelle Lopez

25172 Arctic Ocean Dr., Suite 100 Lake Forest, CA 92630 (949)274-6408

mlopez@rmc.com — www.rmc.com

REVS (Refuel Electric Vehicle Solutions)

David Aaronson

3753 Nottingham St Houston, TX 77005 (713) 927-1693

daaronson@refuelevs.com — www.refuelevs.com

See the Advertisers Index on Page 68 for the location of our ad. Rey Insurance Services, Inc.

Mike Rey

27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

See the Advertisers Index on Page 68 for the location of our ad.

Reynolds Realty Advisors

Elizabeth Reynolds

3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772

Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Roberts Management & Investments

Ray Roberts

3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 68 for the location of our ad. Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 68 for the location of our ad.

S-Team Turn Overs

Carlos Mercado

2030 East 4th Street Santa Ana, CA 92705 (310) 986-1522

cmercado@steamoc.com

SafeRent Solutions

Paula Durner

3001 Hackberry Rd, Irving, TX 75063 (419) 367-7615

paula.durner@parkhillholdings.com

We are the leading screening and risk management provider for the multifamily industry.

Satellite Management Company

Paul Conzelman

1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com

Schiff & Shelton

Laurie Schiff

3700 Campus Drive, Suite 202 Newport Beach, CA 92660 (949) 417-2211 laurie@schiff-shelton.com

Schluter Systems

Mary Yocum

15 Nantucket Lane Aliso Viejo, CA 92656 (714)329-0355 myocum@schluter.com

Section 8 Management

Timothy McDaniel

2008 West Carson Street Torrance, CA 90501 (424) 318-2096

housing@section8management.com

Securitas Security Services USA

Jacob King

27275 Miraflores Mission Viejo, CA 92692 (619)559-3020

jacob.king@securitasinc.com

S M Painting Corp.

Salvador Munguia

417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

SmartFaucets

Joanna Boey 7545 Irvine Center Drive Irvine, CA 92618 (626) 757-3663 info.smartfaucets@gmail.com

Snappt Inc.

Daniel Cooper 6100 Wilshire Boulevard Los Angeles, CA 90048 (714) 812-2340 dcooper@snappt.com — www.snappt.com

South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 68 for the location of our ad.

Southern California Edison-Multi Family Program

Mary Finn Parker 1515 Walnut Grove Ave Rosemead, CA 91770 (714)307-5274 mary.finn@sce.com — www.sce.com

Southern Cross Property Consultants

Becky Millat 4055 Hancock St., Suite 100 San Diego, CA 92110 (619) 385-3757 becky@southerncrosspc.com

Specialty AC Heat

Wendell Grant 4650 Arrow Highway Ste C6 Montclair, CA 91763 (909) 982-7999

alexd.specialty@gmail.com

Spicer Mechanical

Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100

chadh@spicermechanical.com — www.spicermechanical.com

Strategic Sanitation Services

Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909

ericl@wasteoptimize.com

Streamline Repipe and Plumbing Inc. Israel De La Torre 9555 Heiner Street Bellflower, CA 90706 (855) 737-4737

streamlinerepipex@gmail.com

Surface Experts of South Irvine

Heath White 25 Grandbriar

Aliso Viejo, CA 92656 (949) 471-0408

hwhite@surfaceexperts.com

SVN / Vanguard — Cameron Irons

Cameron Irons

120 W. 5th Street #210 Santa Ana, CA 92701

(714) 446-0600

cirons@svn.com — www.svnvanguard.com

See the Advertisers Index on Page 68 for the location of our ad. TAG / AMS, Inc.

Rick Denver 10572 Chestnut Street Los Alamitos, CA 90720 (562) 280-0177

rickdenver@tagams.com

TASORO

Annie Bing 14107 Brighton Ave Gardena, CA 90249 (714)925-0598

ab@tasoroproducts.com — https://tasoroproducts.com/

The Door & Window Company

Elsa Pizana

1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085

elsa@thedoorandwindow.com

TheGuarantors

Alexandra Nazaire

1 World Trade Center New York, NY 10007 (212) 266-0020

associations@theguarantors.com — success@theguarantors.com

The Liberty Group

Carrie Floyd 11801 Pierce Street, Suite 200 Riverside, CA 92505 (951) 744-0057

carrief@thelibertygroup.com — www.thelibertygroup.com

The Management Works

Chip Robinson

1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com

We provide apartment property management in Southern California.

The Mogharebi Group

Brett Bayless 28 Crestview Drive

Rancho Santa Margarita, CA 92688 (949) 887-2465

Brett.bayless@mogharebi.com

Titanium Restoration Services Company

Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875

titaniumrestoration@gmail.com

TO’ and MO’ Towing

Robert Heer

518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879

rchjr@pacbell.net

Towing company with 4 locations in Orange County.

Torrey Pines Bank

Patrick Davern

600 Anton Boulevard Costa Mesa, California 92626 (213)362-5288

pdavern@torreypinesbank.com

Total Rooter & Plumbing 7201 Garden Grove Boulevard, Suite D, Garden Grove, CA 92841 (714) 715-3315

totalbfrp@gmail.com

See the Advertisers Index on Page 68 for the location of our ad.

Urban Surfaces

Brandon Cutler

2380 Railroad Street, Building 101 Corona, CA 92878 (951) 223-4645 brandon.c@urbansurfaces.com — www.urbansurfaces.com

USGI — Upland Group

William Estela

2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org

Valet Living

Briana Sellers

100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com

Vesync

Chao Wang

1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050

danica.chin@vesync.com

WASH Multi Family Laundry Systems

Tracy McMahon

100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 68 for the location of our ad.

Water Heater Man, Inc.

Jim Green

570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098

tommyg@waterheatermaninc.com

Water Heater/boiler service and installation. Water Heater Warehouse

Chris Flores

1114 East Truslow Avenue Fullerton, CA 92831 (714) 244-8562

chris@whwllc.com — https://thewaterheaterwarehouse.com/ Water Heaters Only Inc.

Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800)833-4570

laoffice@waterheatersonly.com — www.waterheatersonly.com

Wesierski & Zurek LLP, Lawyers

Thomas B Cummings Esq.

1 Corporate Park Dr, Fl 2 Irvine, CA 92606 (949) 975-1000

tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint

Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592

aaron.fernandez@wcdp.com

Western State Design, Inc.

Sheri Tam

2331 Tripaldi Way Hayward, CA 94545-5022 (510)931-7099

stam@westernstatedesign.com

WICR Waterproofing & Decking

901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427

sean@wicr.net

Yardi Systems Inc.

430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com

Ygrene Energy Fund

Emily Ramey 2100 South McDowell Blvd. Petaluma, CA 94954 (415) 261-7578 emily.ramey@ygrene.com

Zebra Construction Inc.

Michelle Durey 145 S Fairfax Ave Los Angeles, CA 90036 (310) 890-3989 info@zebraconstruct.com

Zen Ecosystems

Jack McKee 2901 West Coast Highway Suite 353 Newport Beach, CA 92663 (310) 994-6949 jack.mckee@zenecosystems.com

Zillow Rentals

Paige Gamboa 1301 2nd Ave, Floor 31 Seattle, WA 98101 (206) 757-4830

rentalsevents@zillowgroup.com — http://www.zillow.com

Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

ADVERTISERS’ INDEX

Category

See page 68 for alphabetical listings