September 2015 Apartment News

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

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VOL. LV

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SEPTEMBER 2015

It’s “Tool Time”!

Sign up now for our Advanced Apartment Maintenance & Repair Series!

See page 15 In this issue: • Denying an Applicant: What Landlords and Property Managers Need to Know ..............26 • Generation Y: Our Next Generation of Renters..................................................................30 • Importance of Landlords Filing Fictitious Business Name Statements..............................38 • Pools & Spas are Not the Enemy during this Drought!......................................................42

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VOLUME LV

AAOC Education & Events 5 General Membership Meeting 15 Advanced Apartment Maintenance & Repair Series

17 ApplyConnect Tenant Screening 25 Economic Forecast Event 27 AAOC’s Property Management Forum Luncheon 29 Workplace Harassment Seminar 40 Online Training with Grace Hill 45 Fair Housing Seminar

Departments 4 President’s Message — This Isn’t Yesterday’s Housing Crisis

6 Executive Director Report/Lou’s News 8 Sacramento Report — 0dds and Ends 12 Legal Corner — Questions and Answers 16 Federal Focus — Candidates Multiplying as Is the Rhetoric 20 Dear Maintenance Men 48 Welcome New Members 50 PSC Corner — Enovative 51 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 26 Denying an Applicant: What Landlords and Property Managers Need to Know

By Caryn Bennett

30 Generation Y: Our Next Generation of Renters By Elaine Simpson 38 Importance of Landlords Filing Fictitious Business Name Statements By David S. Schonfeld 42 Pools & Spas are Not the Enemy during this Drought! By Alan Smith

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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SEPTEMBER

SEPTEMBER 2015

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

7 – Labor Day

Executive Director — Lou Penrose Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising & Media Sales Director — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press n

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Directors n n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n Dale Hayden

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Nicholas Dunlap Alan Dauger Dean Zarkos John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

Tuesday, 7:45 am–5:00 pm, National Econ

10 – CHPEP Education Program Week 1 — Residential Property Management

23 – Workplace Harassment Seminar

Thursday, 8:30 am–12:30 pm, AAOC Offices

Wednesday, 9:00–11:00 am, AAOC Offices See Page 29

15 – General Membership Meeting

24 – CHPEP Education Program Week 3 — Property Maintenance

Tuesday, 6:00–7:45 pm, Embassy Suites See Page 5

Thursday, 8:30 am–12:30 pm, AAOC Offices

O C TO B E R 1 - CHPEP Week 4 — Leasing Techniques & Renting to Qualified Applicants

20 - General Membership Meeting

Tuesday, 6:00–7:45 pm, Embassy Suites

Thursday, 8:30 am–12:30 pm, AAOC Offices

6 - Advanced Apartment Maintenance & Repair Tuesday, 9:00 am–1:00 pm, Home Depot, Santa Ana See Page 15

8 - CHPEP Week 5 — Legal Issues Affecting Landlords & Tenants Thursday, 8:30 am–12:30 pm, AAOC Offices

13 - Advanced Apartment Maintenance & Repair Tuesday, 9:00 am–1:00 pm, Home Depot, Santa Ana See Page 15

13 - Board of Directors Meeting

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21 - Property Management Forum Luncheon Wednesday, 11:30 am–1:30 pm, Embassy Suites See Page 27

22 - CHPEP Week 7 — Fair Housing & Government Standards Thursday, 8:30 am–12:30 pm, AAOC Offices

27 - Advanced Apartment Maintenance & Repair Tuesday, 9:00 am–1:00 pm, Home Depot, Santa Ana See Page 15

27 - EPA — REFRESHER Certification Seminar Tuesday, 7:45 am–12:00 pm, National Econ

Tuesday, 6:00 pm, AAOC Offices

28 - Fair Housing Seminar

15 - CHPEP Week 6 — Human Resources

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 45

Thursday, 8:30 am–12:30 pm, AAOC Offices Tuesday, 9:00 am–1:00 pm, Home Depot, Santa Ana See Page 15

29 - CHPEP Week 8 — Employee Development Thursday, 8:30 am–12:30 pm, AAOC Offices

NOVEM BER 5 - Economic Forecast Event

12 - CHPEP Week 10 — Liability, Emergency & Crime Mgmt

Thursday, 7:30–9:30 am, The Westin — South Coast Plaza See Page 25

Thursday, 8:30 am–12:30 pm, AAOC Offices

19 - CHPEP Week 11 — Insuring & Protecting You Community

5 - CHPEP Week 9 — Financial Management & Budgeting

Thursday, 8:30 am–12:30 pm, AAOC Offices

Thursday, 8:30 am–12:30 pm, AAOC Offices

26 - Thanksgiving

10 - Board of Directors Meeting

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw n Robert B. William R. Gorman Larry L. Lollman Thompson

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22 – EPA – INITIAL Certification Seminar

Tuesday, 6:00 pm, AAOC Offices

20 - Advanced Apartment Maintenance & Repair

Directors Emeriti n

Thursday, 8:30 am–12:30 pm, AAOC Offices

8 – Board of Directors Meeting

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17 – CHPEP Education Program Week 2 — Property Marketing Analysis

Monday, Office Closed

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

Officers

SEPTEM BER

Thursday, Office Closed

Tuesday, 6:00 pm, AAOC Offices

27 - Thanksgiving Holiday

12 - EPA — INITIAL Certification Seminar

Friday, Office Closed

Thursday, 7:45 am–5:00 pm, National Econ

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President’s Message

BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

This Isn’t Yesterday’s Housing Crisis

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oday’s housing market is challenging to say the least.

Challenging for buyers, challenging for renters and challenging for those looking to understand what exactly is driving the limited inventory and rising price phenomenon that is being experienced across the multifamily and residential property sectors.

For those looking to compare what’s going on today in 2015 to what we experienced in 2007, keep looking. Key fundamentals point toward sustainable growth this time around and that’s causing concern for everyone from experts to everyday people alike.

Blame Barney for Your Woes Let’s start first with the for sale market of the residential real estate sector.

Driven by low interest rates, bidding wars have become the norm. First time homebuyers using FHA financing are struggling to compete with all-cash buyers and thanks to the last downturn, even well-qualified, high net worth individuals are having difficulty getting approved for financing. Thank DoddFrank for choking the lending industry like only two non-expert bozos could.

This is one of the most glaring differences between now and then. Legislation has made it difficult for even well qualified and well-capitalized buyers to borrow money in today’s market and this in turn is slowing activity and increasing competition.

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Why Buy if You Can Rent?

With jobs on the rise and more Americans working than at anytime in the past 5 years, we are starting to see less of the doubling up or multigenerational households we saw during the downturn, less kids moving back home after college and more people signing leases. As a result, apartment occupancy rates and market rents are up across the country. Even as the for-sale residential market appears to offer attractive opportunities to would-be buyers, many lack the savings for an initial deposit and down payment. When carrying costs are considered, renting is still cheaper than owning in most major markets across the US — Orange County and Los Angeles included.

Have a Bowl of Cap Rate Crunch As you’d imagine, increased occupancy and increased rental rates are taking gross revenues to new heights.

Factor in near record low interest rates and an influx of new and familiar buyers competing over minimal on-market inventory (most deals are trading offmarket) and you find yourself at the root of the investor’s dilemma in today’s market. Even those who generally avoid real estate investments are interested.

Stock market money is big, with cashheavy buyers looking to tap the four benefits and avoid the volatility of Wall Street.

Low interest rates and even lower capitalization rates are creating chal-

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lenges for those looking to use positive leverage to benefit their investment strategy. According to REIS, we’ve seen 3.5% year-over-year rent growth, down from 5.1% the previous year. While I certainly don’t think we are headed in the wrong direction, I think that rent increases will begin to taper as we absorb newly developed units in the rental space. But don’t expect new product to negatively impact property values. OC is stronger than ever.

With the fed recently leaking a staff forecast report that suggests a rate increase of 0.35 basis points will take place before year end, it certainly seems we can tolerate the increase. However, the fed should exercise caution as the markets (though recovering) are still fragile and need handholding. This measured first step is what we have expected all along, but it’s the concern over how things will progress once this step has been taken that has everyone’s attention. While rates in the mid to high 4% range are not bad, they will likely cause a price dip in the residential and multifamily property sectors.

As for things cooling off, don’t expect ice cubes. This should be much more of a microwave to room temperature progression. After all, that’s what the fed intended to do.

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

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Tuesday, September 15, 2015 ◆ 6:00–7:45 pm

Special Meeting Time!!

Join us ‘round the table for our

Product & Service Council Roundtable Learn all about our Product & Service Council Members and what they have to offer! In this roundtable event, members will have the opportunity to visit tables and move around the room to discover what might be new in the rental-housing industry!

Participating Companies: Plumbing: Service 1st

Solar: Solar City, a Tesla Company

Electric: KD Electric

Flooring: Stairnosing, Inc.

Insurance: PHD Insurance Brokers, Inc.

Pest Control: Access Exterminator Service

Maintenance: Buffalo Maintenance, Inc.

Real Estate: W.R. Gorman & Associates

Landscape: Pavescapes/Millenium Construction

Appliance & Electric Vehicle Stations: American Appliance Rentals

Sponsored By:

Don’t miss our Sayonara Summer Business Mixer immediately following our meeting. Enjoy a drink and light hors d’oeuvres on us!

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EMBASSY SUITES — ANAHEIM SOUTH HOTEL 11767 Harbor Blvd., Garden Grove, CA 92840

Remember, the Serengeti Grill gives AAOC attendees 20% off their meal before the meetings!

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Lou’s News

BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

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ecently I was watching my wife, a licensed broker, fill out the necessary paperwork required to close a deal on a building. I tried to count how many times initials and signatures were needed to get through the process. Her response to me was, with guffaw, “When my Mom and Dad started in this business, rental agreements were one page long. Now I need a binder.”

It started me thinking about regulations, bureaucracy, and paperwork. At what point do our requirements to be protected in this industry overshadow our ability to be successful? Then I started looking to history for some perspective.

World War II in its entirety, from the American experience, lasted from December 7th, 1941 to September 2nd, 1945…less than 4 years. In that

time we mobilized the Nation — We uniformed 15.5 million people, built a two ocean Navy, built over 50,000 aircraft a year, built over 100,000 armored vehicles in 1944 alone, and launched a Liberty Ship every day.

We liberated North Africa, Sicily, Italy, France, Belgium, Holland, Luxembourg, Norway and Denmark, conquered Germany, and swept across the Pacific Ocean.

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We built the most expensive project of the war, the B-29 bomber. We then built the second most expensive project of the war, the atomic bomb.

The war ended in less than 4 years, and then we demobilized.

With all that progress in that short period of time, one might be surprised to know that in today’s world, it takes 15 years to open an ocean water desalinization plant in Huntington Beach.

So…is it any surprise that it takes six pages to rent a two bedroom in Buena Park?

That being said, how are you currently screening your potential residents before you sign that lengthy rental agreement? Resident Screening is one of the services provided by our staff membership counselors to our AAOC members, and one that I strongly advocate. As I have opined previously: within the pages of the magazine you are holding, you will find information for both resident screening and legal counsel…if you don’t use the services of one, I suspect you may find yourself using the services of the other.

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Executive Director Lou Penrose (left) and AAOC Board Treasurer Craig Kirkpatrick (right) meet with Assemblyman Bill Brough (center).

Interested in meeting your city councilmembers and discussing hot topics? Join us for our next coffee with the councilman, September 25th. Call AAOC at 714-245-9500 for details.

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6/24/15 9:54 AM

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Sacramento Report

BY JON SMOC K

0dds and Ends

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and managers of residential rental hen legislators decamped from Sacramento for home, housing. Consider, for example, the “bed bug” bill (AB 551) that continues travel or who knows what to require that landlords give a specified to enjoy a mid-summer respite from notice to every tenant in California the rigors of daily activity they left behind a full plate of contentious items (maybe 16 million or so) of the evils of this nuisance bug. AAOC and the to be dealt with in August, or perhaps apartment industry as a whole have even in January to join a number of opposed this requirement from Day measures that had not met earlier One and will continue to object to this deadlines. The list is long, including JLE.ad:Layout 1 3/8/10 AM Page 1 unneeded, expensive and unnecessary several of particular interest11:21 to owners

burden. Or, the “mold” bill (SB 655) that in sum would make every rental housing property in violation of the state housing law if any evidence of mold is found on, in or about the property in the subjective judgment of a housing or health inspector. We will continue to oppose this measure. Or, the “water submeter” bill (SB 7), which has perplexed the housing industry through a series of different measures

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and authors over the past five years or so. And then there is a newcomer late to table (AB 723), requiring landlords to give notice regarding their responsibility to install water saving devices in advance of the effective dates of compliance, a whole new legal concept.

These issues will be dealt with in the coming weeks.

Before leaving Sacramento, however, legislators forwarded for the Governor’s consideration a few dozen generally noncontroversial measures.

Culled from these are a few of general interest that were approved and are reported here for your information.

One bill, AB 987, was a laser strike on a very narrow area of employment discrimination law, specificly, retaliation. Invalidating recent court rulings to the contrary regarding an employee’s request for accommodation related to the person’s religious belief or observance or physical or medical disability, this legislation adds two paragraphs to a general anti-discrimination statute

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stating that it is illegal “to retaliate or otherwise discriminate against a person for requesting accommodation under this subdivision, regardless of whether the request was granted.”

Another bill, AB 370, arrives just in time for the upcoming campaign season. This bill strengthens and clarifies current law regarding misinformation affecting incumbency by explicitly including “campaign materials” in a general prohibition against a candidate who (1) “Assumes, pretends, or implies, by his or her statements, conduct, or campaign materials, that he or she is the incumbent of a public office when that is not the case.” Or (2) “Assumes, pretends, or implies, by his or her statements, conduct, or campaign materials, that he or she is or has been acting in the capacity of a public officer when that is not the case.”

Senate Bill 335 requires an insurer who charges an additional earthquake insurance premium or deductible because a dwelling fails to meet certain

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building requirements relating to earthquake bracing to refund to the insured upon completion of a required improvement the additional premium or deductible paid prorated as of the date the approved inspection record is received by the insurer.

Assembly Bill 1 prohibits a city, county, or city and county from imposing a fine under any ordinance for failure to water a lawn or having a brown lawn during a period for which the Governor has issued a proclamation of a state of emergency based on drought conditions.

Assembly Bill 304 clarifies several provisions relating to last year’s “sick leave accrual” bill, the Healthy Workplaces, Healthy Families Act of 2014, generally providing that an employee who, on or after July 1, 2015, works in California for 30 or more days within a year from the commencement of employment is entitled to paid sick

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Smock — continued on page 10

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Smock — continued from page 9 days to be accrued at a rate of no less than one hour for every 30 hours worked. This bill would require that the employee do that work for the same employer in order to qualify for accrued sick leave under these provisions. Existing law entitles an employee to use accrued paid sick days beginning on the 90th day of employment. This bill would authorize an employer to limit an employee’s use of paid sick days to 24 hours or 3 days in each year of employment, a calendar year, or a 12-month period. The bill would require an employer to calculate paid sick leave based upon an employee’s regular rate of pay, total wages divided by total hours worked in a 90-day period, or the wages for other forms of paid leave, as specified. Employers are required to keep records for three years documenting the hours worked and paid sick days accrued and used by an employee and to make those records available to the Labor Commissioner

upon request; however, this bill would provide that the employer has no obligation to inquire into or record the purposes for which an employee uses sick leave or paid time off.

The bill also makes other technical and conforming changes and was enacted as an urgency measure effective upon its approval on July 13, 2015.

Assembly Bill 418 shortens from 30 to 14 days the notice provisions authorizing a tenant to notify the landlord in writing that he or she or a household member, as defined, was a victim of an act of domestic violence or sexual assault and that the tenant intends to terminate the tenancy, thereby relieving the tenant/victim of further responsibility for payment of rent.

Jon D. Smock is General Counsel and Legislative

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(714) 245-9500

Advocate for the Apartment Association of Orange County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

What you will find in your Dues Renewal this year:

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*Receive 100% credit ($3.00) for each new unit added! Credit can be used on ANY AAOC service or product, excluding Dues. Credit non-transferrable.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

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hat do you think about the practice of allowing a tenant to directly deposit his rent check into my checking account? Seems simpler than requiring him to mail it to me, then my having to go and deposit it into my bank. I know a few owners that do this and it seems to work out well.

Any problems with this?

Seems logical, save a stamp for the

tenant, save a trip to the bank for you.

This practice has worked just fine for some landlords that have tried it, but has resulted in disaster for many. In a perfect world, your perfect tenant will deposit the entire rental amount promptly on the first of each month, each and every month without fail. For all of those landlords whose crystal ball tells them that this is the tenant that will never fail, never have a problem,

then those landlords may consider this practice. For the rest of us, in this imperfect world, there are unlimited ways that this practice can go wrong.

Consider when your tenant doesn’t pay the rent when due. You serve a three day notice for the monthly rent, say $1200. On the third day, not having all of the rent, your tenant deposits $50 to your bank account. You just took a partial payment, thereby voiding your

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three day notice, back to square one.

What if the deposit of $50 is the day before your unlawful detainer trial?

Same result, you accepted a partial payment, voiding your notice and defeating your court action. For these and many other reasons, this may not be a good management practice for the vast majority of landlords. Sure you could close the account when you serve your notices, or you could state on your notice that no partial payments will be accepted, and the tenant is not authorized to deposit any funds after expiration of the notice, but you would have to strictly enforce this procedure, and not waive any written procedures that you have established. For those that still want to do this, then consider using a sweep account that maintains a zero balance and is definitely not one of your operating accounts. Your written procedures should provide that the procedure is merely an accommodation that it is an optional procedure for payment that may be eliminated at any time without notice. And yes you should provide a physical address as the alternative place where payment may be delivered by the resident. The procedure should also state that only full payment may be deposited by the residents check, a money order or cashier’s check, no third party checks should be deposited. Deposits may be made on or before the due date, and only full payments are authorized, no partial payments. It should further state that payment after the due date must be pre-authorized by you in advance of the deposit. This pre-authorization requirement minimizes the risk of payment, and therefore waiver, after a lease or termination notice expires, or after the resident is served with a default notice.

forms for me so that I can be sure I’m doing it right?

Sure, remember this is California, the most litigious state in the country, so the following list is not static, it will change and no doubt expand over time.

If the rental unit was built prior to 1978, the landlord must disclose the presence of known lead based paint and lead based paint hazards in the dwelling before the prospective tenant signs the rental agreement. You must also give

the prospect a copy of the federal government’s pamphlet, “Protect Your Family From Lead in Your Home”. The pamphlet is available through your apartment association or by calling 1-800-424-LEAD. Landlords must also provide a copy of the notice received from their pest control provider detailing the pesticides to be used in an initial or periodic maintenance program.

Residential property built prior to 1981 Q&A — continued on page 14

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It seems like my rental forms are getting longer and more complex. I’ve read in your previous articles of several disclosure forms that should be given to my residents. Can you summarize these

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Q&A — continued from page 13 may contain asbestos. Although not specifically required, unless you have ten or more employees, it is strongly recommended that landlord’s advise their tenants of the presence of asbestos and further inform them of the proper care of asbestos material. All landlords with ten or more employees must disclose the existence of carcinogenic materials to prospective tenants. The owner of a dwelling who knows that an illegal controlled substance, such as methamphetamine, LSD or its components, has been spilled or dumped on or beneath the dwelling must give a prospective tenant written notice prior to him signing a rental agreement. The owner of a dwelling who has applied for a permit to demolish the dwelling must give written notice of this to the prospect, and it must state the earliest possible date that the tenancy will end.

Additionally, if your rental unit is located within one mile of a closed military base in which ammunition or explosives were used, you must give written notice prior to signing the rental agreement.

One of my elderly residents recently fell and broke her hip, and it looks like she won’t be getting around very well ever

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again. She has been living in our building for many years and I would hate to see her move, everyone loves her. Her daughter asked if I would install grab bars in the shower and in the bathroom, and kind of implied that I must do it at my expense because of the ADA requirements, whatever they are. Now this resident is very sweet, but I just cannot afford to spend the money, my husband and I are barely making it as it is. Do I have to allow my resident to install the grab bars and do I have to pay for the cost?

A landlord must allow a disabled tenant to make reasonable modifications to the rental unit to the extent necessary to allow the tenant full enjoyment of the premises. The tenant, not the landlord, must pay for the modifications. As a condition of making the modifications, you may require the tenant to enter into an agreement to restore the premises to their original condition upon termination of the tenancy. You cannot require an additional security deposit in this situation, but you can require the tenant to pay a reasonable estimate of the restoration cost into an escrow account.

identified one of my residents as an undesirable, they say he’s suspected of being in a gang and is dealing drugs.

They say that if I don’t evict him, the police will prosecute me for allowing a criminal to operate on my property. I may even lose the property! The family has been there for several years, other than a couple bounced checks they have been model tenants. Help, I cannot afford a vacancy right now, what do I do?

In this upside down world we live in today, this actually is a growing trend in law enforcement. Rather than prosecute the criminal, many law enforcement agencies are taking the lazy way out and threatening the law abiding landlord, forcing them to evict the resident.

Rather than locking up the bad guys, just shuffle them off to another community. If the police are certain he is dealing drugs, why isn’t he in the “gray bar hotel”? If the letter you received is inconsistent with your experience with your resident, follow up with the police department by asking for documentation supporting their claim. Have there been arrests on the property? Have illegal drugs been found there? Ask other residents in the building, gather independent information. If the information you gather supports

I just received the most curious letter.

Seems my local police department has

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Federal Focus — The NAA Connection

BY GR EG BROWN

Candidates Multiplying as Is the Rhetoric

A

nd then there were…17?

The GOP field for President of the United States continues to expand and thank goodness! I had been wondering why a one-term, purple-state governor who last served in public office a decade ago was not yet part of the field. Check that box.

Meanwhile, the rhetoric from the candidates now resembles one of the more entertaining episodes of Morton

Downey, Jr. Denigrating an entire race, dismissing the military service of prisoners of war and likening the Iran nuclear agreement to a replay of the holocaust are apparently the preferred tactics for making sure you poll in the top 10 of candidates and can participate in the GOP presidential primary debates. This clown show is a big win for the Fox television network that will air that first debate to a likely record

SEPTEMBER 23, 2015

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audience. As far as the candidates themselves, I’m not sure who wins — the one who keeps it classy and stays above the incendiary commentary or the bomb-thrower who “tells it like it is.”

Perhaps more interesting (aka disturbs me to my core) to me is that a recent focus group of New Hampshire GOP primary voters revealed that the Federal Focus — continued on page 18

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Federal Focus — continued from page 16 outrageous statements from the most boisterous of the GOP candidates actually resonated. They said he “speaks the truth,” is “Reaganesque,” is “one of us” and that his name means “success.”

According to this group, he is not in the same box as other politicians and that his presidency would allow us to be proud as Americans again. I thought voters would not respond to the kind of buffoonery that dominates the conversation right now. While it’s still early and the only way to know for sure is to wait for the votes to be counted, I was clearly wrong about the psyche of the American voter.

While not as dramatic, the Democratic side of the equation is also expanding though so far the spotlight

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is really focused upon Senator Bernie Sanders (I-Vt.) versus former Secretary of State Hillary Clinton. The coronation that was anticipated for Secretary Clinton as the presumptive candidate is now in question as Senator Sanders speaks to one packed house of primary voters after another. Could the liberal left, like their cousins on the right, begin taking hold of the primary process?

Secretary Clinton may need to tack left to keep up with Senator Sanders before ultimately coming back to the middle if she survives to the general election. Sound familiar? Oh, and this just in, Vice President Joe Biden is not necessarily out of the game. Reports are that he has not ruled out a run if the Clinton campaign implodes.

Meanwhile, back at the ranch in Washington, D.C., it’s that time of the election cycle where I usually say something about the clock running out on how much Congress will be able to accomplish because of the campaign.

That is especially true this time for four reasons. First, there are so many sitting members of Congress running for their party’s presidential nomination that inevitably the rhetoric gets tainted. Second, this is the end of the Obama era so pols on both sides of the aisle are especially amped up about the presidential race. That impacts focus,

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rhetoric and available bandwidth.

Third, there was already very little on which the President and the GOP Congress could agree which means those issues where there still may be a compromise to be made will take up most of the oxygen in the room. Finally, we are once again in a situation where control of the Senate is in play. A net loss of five seats will cost the GOP control and there are 22 Republicans running for re-election and two who have already bowed out. The candidates and the party need time to campaign at home and are incented to avoid any controversial votes that could undermine those campaigns.

The good news is that the Administration has generously provided us with lots of regulatory proposals to occupy our time and resources. The list includes: overtime pay, high-efficiency furnaces, affirmatively furthering fair housing, disparate impact, small area fair market rents, Waters of the United States and more! These more reactive efforts are coupled with our proactive work on emotional support animals, employee criminal background checks and music licensing. NAA members and staff are hard at work positioning the industry to secure some improvements in all of these areas.

Speaking of disparate impact, last

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month I talked about the Supreme Court’s Inclusive Communities decision.

NAA recently cosponsored a webinar on the decision with the National Multifamily Housing Council where two leading fair housing attorneys reviewed the decision and its implications for operator policies, industry practices and the HUD rule. We had nearly 500 participants on the call. You can watch a replay of the webinar and download the accompanying PowerPoint presentation from www. naahq.org. Go to the disparate impact resources page where you can also find other briefing materials on this issue.

As always, thanks for reading. Talk with you next month.

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Q&A — continued from page 14

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your resident’s involvement in criminal activity, take action immediately.

Consult your attorney to determine if you have enough facts to support a three day nuisance notice, or if a thirty day or a sixty day notice is appropriate.

Remember, a letter from the police department is not sufficient evidence in court to support a nuisance notice by itself, testimony from percipient witnesses will be required.

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: I have a bathroom sink that is slow draining. I have already snaked the drain and found no stoppage. When I remove the pop-up assembly and have an open drain, water whooshes down with no problem. However, with the pop-up in place, water backs up into the sink and drains very slowly. Paul

“Pest Control”

Dear Paul: Most bathroom sinks have an overflow hole near the top edge of the sink. This hole serves two purposes; 1: Acts as a safety drain to keep the sink from overflowing should the water rise above a certain level in the sink. 2: The overflow hole also serves as an air vent for the sink when the water levels are above the pop-up plug. The overflow hole allows air to escape through the drain and the water to evacuate more efficiently.

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Maintenance — continued on page 22

*$200.00 additional if contested **$225.00 and up if contested

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What has happened is hair, toothpaste, grime etc. have built-up and sealed off the overflow drain where it exits just below the pop-up assembly plug. Most snakes are too big to go through the overflow drain. Alternatively, a speedometer cable will work great or even a long zip tie will work. Push the cable or zip tie down through the overflow hole at the top of the sink and push any gunk out into the drain.

Use water to help push the debris out the overflow drain, a funnel works great to direct a good flow of water. If you cannot access the overflow to drain, you will need to disassemble the main drain assembly to gain access to the overflow drain exit. Once the overflow drain has good airflow, the sink should drain a bit faster. If this does not solve the problem completely, look at restricting the water flow coming out of the faucet. Use a restrictive aerator

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confirmation when finalizing a job.

Everything is in writing no matter how to cut down on the GPM of the faucet. small. Now, errors can still happen, but it is much easier to find who is at fault.

To minimize errors further, be sure to Dear Maintenance Men: I run into a vendor communications write in a concise direct manner in simple sentences. Do not use comproblem every now and then. It is pound sentences or complicated, jargon very frustrating and at times costly filled sentences. Write for the lowest to my pocket book or the vendors’ depending on whose error it is. It can common denominator. Often the work order will go from the contractor be as simple as the wrong shade of paint, to as serious as work completed directly to his techs without any further explanations. The techs need to underin the wrong unit. I try to keep my stand clearly what work is expected and directions as simple and direct as authorized. If you have more than one possible, but mistakes still happen. task being performed in an apartment What do you recommend? Steve unit, itemize and specify by room what the work is. If you are painting, specify Dear Steve: the color, flat or semi-gloss and what Sometimes familiarity and the rooms are to be painted. If you have assumption the other party can read rooms or objects that are not to be our mind gets in the way of proper painted, use a separate sentence so the communication skills. We have found difference can be clearly noted. This that even with vendors we have used works with faucets, window coverings, for a long time and who should know flooring etc. Have the other party initial better, fall victim to mind reading BUFFALO.AD.Resized:Layout 1 3/1/12 5:37 PM the Pageoriginal 1 not only work order, but errors.

We no longer rely on verbal

Maintenance — continued from page 20

also any changes that take place before work proceeds. With the work order initialed, miscommunication is less likely. Don’t forget to add special notes and details when needed, include a phone number for any question.

Dear Maintenance Men: I am getting complaints for my residents that they are not getting hot water or that they need to run the water a long time before getting hot water. I checked the water heater and it is operating properly. What do you think the problem is? David Dear David: The first thing we would check is the circulation pump for proper operation.

Calcium or hard water deposits in the water heater and lines may also aggravate this problem. The circulation pump’s job is to bring hot water to all the units at the same time. When the Maintenance — continued on page 24

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Maintenance — continued from page 22 pump is not working or is clogged; the hot water will take much longer to get to the units furthest away from the heater. The first step is to determine if the pump is working. The pump is normally found next to the water-heater.

Check that the motor is plugged into an electrical outlet. Next, touch the water lines on either side of the pump and determine the temperature. If it is

working properly, the lines should be warm or cool to the touch, not hot. If the pipes are hot or very hot to the touch, the pump is not working properly. If the pump does not spin when plugged in, it may need to be replaced.

If the pump motor is working, the pump may be clogged with debris.

Remove the pump and clear out the lines. Pay special attention to the line between the pump and the water heater.

The pump tends to impact this section

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

of the water line due to calcium buildups in the water heater tank. While you have things apart, this is a good time to clean out the tank deposits, which may be contributing to the slow hot water issue. Water heater clean outs should be done at least once a year. If you live in a hard water area, adding a water softener to the incoming cold water line will greatly improve calcium and hard water buildups in the water tank.

Plumbing Joke: So there was a neurosurgeon who called a plumber for a house visit. The plumber arrived and after spending an hour bestowed the neurosurgeon a bill of $500. The surgeon was stunned; he said, “Even I don’t charge this much after a surgery.” The plumber stood up, gave him a sly look and said, “Well, that is why I am a plumber now; I used to be a neurosurgeon.”

Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or

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Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

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Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

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The Westin - South Coast Plaza Thursday, November 5th ❖ 7:30–9:30 am

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Southern California is home to some of the hottest multifamily real estate markets in the United States and one of them happens to be Orange County. With low interest rates, record sales prices and soaring rents, owners and operators are wondering just how good it can get. Join us for our inaugural event, the first annual Apartment Association of Orange County Multifamily and Economic Forecast.

Our panel discussion will include: ◆ Rental and Occupancy Trends — Skyward Bound? ◆ Seller Strategies to Ensure Success in 2016. ◆ Where’s the Money? Attractive Debt Options in Today’s Economic Climate. ◆ Cap Ex Crunch — Upgrades to Drive Rents and Resident Experience ◆ Outside the OC — Finding Opportunity in Other Markets.

Cost: $1,000 per table of 10 (Cost includes breakfast)

Early registration — $750 per table (if reserved by 10/2/15) Rick Julian

Advanced Real Estate Services, Inc.

Join Us! (714) 245‐9500

Denying an Applicant: What Landlords and Property Managers Need to Know

BY CARYN BENNETT

I

n a perfect world, any time a resident moved out, a new and equally perfect resident would be waiting to move in. A brief chat would suffice as assurance that the new resident would be ideal for the community, a handshake and keys would be exchanged.

Unfortunately, we do not live in a perfect world. In the real world, poor decisions are made and mistakes happen. Perhaps the applicant’s actions in the past affected his or her credit,

criminal or even employment history.

Perhaps the landlord or property manager has mistakenly “shaken hands” with the wrong resident, resulting in a stressful and costly experience for everyone involved.

A prospective resident completes an application specifically granting permission to pull a credit report and background history, which is then screened to generate a consumer report.

The resulting consumer report is then compared to your written rental criteria,

allowing for a consistent decision to be properly implemented. If the applicant proves to be the perfect candidate, the move-in process begins.

However, not everyone is perfect.

Sometimes, the applicant falls short of your criteria such as with a low risk score, a low income to rent ratio, or too many collection accounts. So you decide to offer the rental under modified terms with an increased security deposit, preApplicant — continued on page 28

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A forum for networking, information and education

Maintenance for Managers If the success of your company is important to you, (and we know it is!), then your management staff needs to be at this presentation! One of the industry’s leading “Maintenance Men”, Frankie Alvarez, Director of Operations with Buffalo Maintenance, will be speaking and teaching management how to communicate effectively with maintenance to increase productivity, as well as learn basic maintenance techniques.

You will learn:

Community

• How to get rid of the disconnect between management and maintenance; become a more cohesive team • Teach your Management staff how to effectively communicate with Maintenance

Management

Our Guest Speaker:

Maintenance

Proudly Sponsored by:

Frankie Alvarez Operations Director Buffalo Maintenance Company, Inc.

Date:

Wednesday, October 21, 2015

Time:

11:30 am..................... Registration & Networking 12:00 pm –1:30 pm..... Lunch & Program

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Member: $40 per person PSC Member: $50 per person Non Member: $60 per person (Payable in advance)

Vendor participation limited to AAOC Product & Service Council members

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• A statement that the agency did not make the decision to take the adverse action and cannot give the specific reason for it.

Applicant — continued from page 26 paid rent requirements or a co-signer.

Other times, an eviction hit or violent criminal conviction results in a denial.

In either cases, denied or conditional (modified terms) decision, you are required to provide the applicant in writing (1) an Adverse Action Notice explaining why the decision was made, (2) a Summary of Rights Under the Fair Credit Reporting Act (https://aaoc.applyconnect.com/ resources/FCRARIGHTS.pdf) and (3) any additional forms required in your state.

There are the instances when the conditional or denied applicants disagree with the decision and would like to dispute the completeness or accuracy of the consumer report. At a minimum, the Adverse Action Notice must include:

• A notice of the applicant’s right to dispute the accuracy of the information provided by the agency and the applicant’s right to receive a free report from the agency upon request within 60 days.

Your reporting agency should be able to provide a compliant Adverse Action template (https://aaoc.applyconnect.com/resources/Notice-ofDenial-to-Rent.pdf) to use. For your protection, store a copy denoting the date the notice was delivered to the applicant.

When the consumer disagrees with the decision based on information provided by the agency, he or she may initiate a consumer dispute to correct any inaccuracies thus in turn improving the resident screening reports that landlords and property managers rely on.

• The name, address, telephone and website of the agency that provided the report.

UPGRADE

YOUR

For more information on the FCRA and Adverse Action Notices, visit the Federal Trade Commission website(https://www.ftc.gov/tips-advice/ business-center/guidance/usingconsumer-reports-what-landlordsneed-know).

Caryn Bennett is the Compliance Manager for Contemporary Information Corp / CIC with more than 22 years of industry experience. She is the Chair of the resident screening committees for the National Consumer Reporting Association (NCRA) and National Association of Professional Background Screeners (NAPBS).

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Generation Y: Our Next Generation of Renters

BY ELAINE SIMPSON

G

en Y, also known as the Millennials or Echo Boomers were born between 1982 and 1995. This generation is considered the largest and most powerful group of consumers, leaders, advocates, renters, entrepreneurs and students the U.S. has ever seen. Many of this generation are just entering the workplace and rental housing market. Due to the economy and less job stability, the Millennials are choosing to either continue to live with their parents or are moving back

in after a short stint of living on their own, maybe the Gen Y generation should be renamed the Boomerang Generation. Living with parents or family is the new normal for the Echo Boomers in the tough economic times.

So in households that can afford it, parents and families are making it possible for their Gen Y family members to live at home and save money and in some circumstances assist parents in meeting their budget obligations.

Our younger renter is now not just

choosing between several apartment communities they are now choosing what type of living arrangements they are seeking. Mom and dad are now a feasible and very acceptable option for our Gen Y renters. This is very different from the Gen X renter who was eager to move out and would often be embarrassed if they needed to remain living under the same roof as their parents.

In order to compete with Chez Generation Y — continued on page 32

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• What impact did those events have?

Generation Y — continued from page 30 Mom & Dad, the Affordable Housing Industry has to realize and take a position that will attract the newest generation of renters. The best way to do this is to understand how the Gen Y’s cultural experiences have influenced his or her communication style and life choices. Understanding the Generational culture of the Millennials will allow for better marketing to our young renter as well establish a connection and a level of trust that will encourage resident retention and reduce resident turnover.

It is believed that people develop a peer personality through shared influences and events that occur during their formative years approximately ages 10 to 18, which impacts their generation value system and methods of interaction. It is important to consider the following: • What were the events of the typical Gen Y’s childhood?

• What changes did they lead to?

• What values or beliefs were created by those events?

Understanding the values and life experiences of the Generation Y renter will create a stronger marketing campaign and allow for site staff to connect and build a better rapport with your younger renters. Keep in mind that generations transition over time and they do not change abruptly. The descriptive norms and trends do not fit all people of the Gen Y population, they are just guidelines. Remember that not every member of the Gen Y generation will exhibit all of the characteristics described for their generation, but it is fair to say that many members have these tendencies. Also, members born very early in the Gen Y generation will often have more in common with the proceeding X Generation and may take on a bridge status between the X Generation and the Y Generation.

The Echo Boomers generation was brought up during a time where most parents worked outside the home leaving them in day cares. This environment taught this younger generation to be independent and self-sufficient. This generation was exposed to more group interactions through playgroups, team sports and other group activities than the previous generation. This was due in part to their parents using day cares and other activities to occupy the Gen Y’s time.

The Millennials experienced technology as a way of life. Generation X had technology grow into their lives and Generation Y never did without it.

The older generation was slow to adapt and use technology as a social tool. The Generation Y group had technology as a normal part of live and do not know what it is to be without a computer, cell phone or any other electronic device the older generation had to adapt into their lives. This Echo Boomer generaGeneration Y — continued on page 34

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Generation Y — continued from page 32 tion is used to getting what they want when they want it. The speed of technology and information couple with rapid delivery systems has made this generation expect things to be done faster and better.

The advent of social networks and electronic communication gave this younger generation exposure to more detailed information about each other than the older generation. The Gen Y can thrive on electronic communication and prefers this type of communication than face-to-face conversation.

Generation Yers prefer using the Internet as a means of learning and making purchases. They are exposed to vast amounts of information, music, and media than the older generations.

Generation Y is prone to communicating via electronic devices and is capable of multi-tasking while carrying a text messaging conversation.

The Gen Y is trendy and very social

but also socially conscious. They are more apt to use smart phones, laptops and tablets for their apartment search and gravitate towards social media, rating sites, apartment community websites and Craigslist as their resource of choice. If they do not have a smart phone or their own lap top, the Gen Y is resourceful and will seek out the use of the computer at their local library or use the computer in the computer center of the apartment community they currently reside in. Often, it is thought that lower income households do not have computers, but Pew Internet Study, 2010 shows that households with less than $30,000 annual income 40% have broadband at home, 57% use the Internet and 75% own a cellphone. Another Pew Internet Study, Washington, 2011 found that Latinos and African Americans are more likely than the general population to access the Internet by cellular phone so they don’t necessarily have to have access to a computer.

When communicating with Generation Y group for marketing purposes and/or for customer service reasons use action words and humor to peek interest. Keep the message clear, concise and short, the Gen Y typically will only read the first couple of lines in an ad and often will only read the subject line of an email. The call to action should never include a phone number or having to call someone, real friends text. The Echo Boomers are a visual group so use pictures, icons and videos to draw them into your apartment community. The Millennials prefer text communication or email if necessary, they do not want to be contacted via the telephone because it infringes on their privacy.

Generation Y group appreciates feedback and being kept updated on the latest developments and remember to seek their feedback.

Keep in mind what is important to Generation Y — continued on page 37

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As an association, our STRENGTH is in our numbers!

Share the amazing benefits to other peers in the industry who are not yet members!

• Legislative Advocacy – Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

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Generation Y — continued from page 34 the Millennials when advertising and trying to attract them to your apartment community. Although, the Gen Yers are trendy and very techy, they are not looking for extravagant flashy extras and amenities. The Gen Y renter is somewhat conservative and seeks out housing based on location, safety and overall value. This generation often will not have a land line telephone, so cell phones/smart phones are their most used communication tool so it is vital to make sure the cell reception is great everywhere in the apartments as well as your apartment community. A great perk to offer the Gen Y renter is wireless access and ensuring that it is available throughout the community will create an incredible value to your Echo Boomer renter.

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Importance of Landlords Filing Fictitious Business Name Statements

BY DAVID S. SCHONFELD, ATTORNEY AT LAW

M

any businesses, including landlords, do business under fictitious business names. An individual, partnership or other legal entity owns the real property under one name but the property is often known to the public under a completely different, usually more appealing name. For example, the legal owner of a rental complex may be Diversified Holdings, LLC but the property is commonly known and identified as Rolling Meadows Apartments. All of its adver-

tisements and marketing materials reflect the name Rolling Meadows Apartments and the residents make their rent payments to Rolling Meadows Apartments instead of the legal owner.

California law requires property owners who use fictitious business names for their apartments to register and file those fictitious names in the County where the property is located.

The fictitious business name statement MUST be filed and published within forty (40) days of commencing business.

California Business and Professions Code ยง17910 et seq. This means that if a rental property has recently been sold, the new owner must file a fictitious business name statement in order to legally transact business (collect rents, enter into lease agreements etc.) under the fictitious name. The new owner may change the fictitious business name but the prior fictitious business name must first be withdrawn or abandoned by the former owner of the fictitious business name.

Owning an apartment building may be the single biggest investment one makes in a lifetime. It is important that apartment owners and property managers have the best legal representation available to address any legal dispute or issue that might affect the value of that investment.

Wesierski & Zurek is a full service law firm that can provide legal representation and advice to apartment owners and property managers on any type of issue or dispute with tenants, applicants, guests or governmental agencies concerning their property. Our services include communication as necessary with tenants, serving notice to gain compliance with the rental agreement and house rules and prosecuting unlawful detainer actions.

Our firm also provides service in defending claims and lawsuits pursued by tenants, applicants or governmental agencies. These include habitability issues, Fair Housing or American with Disability complaints, or premises liability claims where money damages are being sought.

Our firm will conduct personal meetings with you to discuss potential claims or lawsuits and develop a personal litigation pan to address the issue while still being mindful of litigation costs. Our attorneys will aggressively pursue the agreed litigation plan and work to bring any claim or dispute to a resolution as quickly, efficiently and inexpensively as possible. Our goal and objective is to successfully resolve and close disputes for the benefit and to the satisfaction to you, the client.

Please call Wesierski & Zurek next time you face a problem concerning your property and its management. www.wzllp.com

tcarney@wzllp.com

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Dire Consequences for Failure to Comply Failure to comply with the law has dire consequences, especially related to legal action. Of significance is the fact that the landlord cannot legally file an eviction action against a non-paying tenant or file a counter-claim against the tenant if the tenant files a small claims action against the landlord for return of a Security Deposit or sues the landlord for some other cause of action.

Savvy tenants and defense counsel can easily determine if a landlord has complied with the fictitious business name requirements by conducting an online search. If non-compliance with fictitious business name law is discovered during litigation, it will cause a serious delay in the litigation and will most likely result in serious losses of rents and may even require the landlord to pay attorney fees and costs to the opposing side if the case is lost or dismissed at trial. Forgetting to file a fictitious name statement or not knowing that it is

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required is no defense.

The information presented herein is intended to

Simple Procedure to File a FBN Statement It is relatively simple to file and publish a fictitious business name and most of the time it can be done online at the County Recorderâ&#x20AC;&#x2122;s web page.

The fictitious business name filing will generally be effective for five years and can be renewed for a nominal filing fee.

It is highly recommended that property management companies verify with their client/owners that the properties they manage for them are in compliance with the law as they owe a fiduciary duty to their client/owners to act in their best interest by protecting them from unnecessary legal risks. Landlords who fail or forget to comply with the law run the risks set forth above and could be exposing themselves to serious legal problems that could have been avoided with the exercise of due diligence.

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address this issue in a general nature for educational purposes and not as specific legal advice.

Each legal matter is unique and readers are urged to consult with an attorney for review of their particular legal matter. David S. Schonfeld is an attorney in Southern California and has been exclusively representing landlords in eviction actions and related landlord/tenant matters since 1992. Mr. Schonfeld frequently speaks for various apartment associations and teaches seminars on landlord/tenant law and fair housing issues and maintains an active trial schedule in Orange County, the Inland Empire and Southern Los Angeles County. He can be reached at 1-800 867-7688 or www.evictionlaw.com. David S. Schonfeld, A Professional Law Corporation All Rights Reserved.

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There’s No Need to Pack a Suitcase

Training is Just a Click Away No tickets to lose, no security checkpoint hassles, no jet lag. Just interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips. And, you may earn 50% of your annual CEC requirements from these online courses due to our partnership with Grace Hill, the industry’s leader in online education!

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership For more information, access our website at aaoc.com.

If you have any technical difficulties, contact the Grace Hill Help Desk at 1-866-GRACEHILL, that’s 1-866-472-2344.

Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Grace Hill website.

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Pools & Spas are Not the Enemy during this Drought!

BY ALAN SMITH

B

ackyard pools and spas are part of the California culture. But with our state in the fourth year of severe drought, many residents, and even some city councils, are looking twice at pools, wondering if they are making things worse.

The short answer is, no, they’re not.

While it might seem counterintuitive, pools and spas, and their surrounding decking, actually use significantly less water than a lawn of comparable size.

Independent studies, including one done by the Santa Margarita Water District, prove that a well-maintained pool uses about as much water as droughtresistant landscaping. Even the year a pool is constructed and filled, it still uses less water than the grass it replaced.

These facts haven’t stopped some from trying to scapegoat our industry, including the city of Laguna Beach, which recently imposed a ban on pool construction, without any public notice or discussion on its merits. Had the city done research and run the numbers, it would have found out that its new ban

will actually mean less water savings.

The pool and spa industry agrees with Gov. Jerry Brown, who has said that drought regulations should not pit one industry against another, nor should regulations unfairly target one specific sector. A ban on pool and spa construction or filling does just that.

According to news reports, in the past five years, 92 pools have been installed in Laguna Beach. Those pools used approximately 1 acre-foot of water to fill. To put that into perspective, that’s about as much water as a golf course uses each day. This figure amounts to 1/100 of 1 percent of the city’s annual water use and is less than the local carwashing facilities that recycle their water use annually in Laguna Beach.

The pool and spa industry has been working on improving our water conservation efforts for more than a year. In early 2013, the California Pool and Spa Association created the “Let’s Pool Together” public education campaign, which provides tips to homeowners about ways to save

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water inside and outside the house.

If you are a pool owner and do not have a solar cover, invest in one immediately. This is one of the best tools we have to fight the drought and makes your pool and decking as water-efficient as drought-resistant landscaping.

Checking for leaks is also vital, and lowering your pool or spa’s water level will decrease splash-out and minimize your need to add water.

CPSA is proud to be partnering with the state’s Save Our Water effort and working with local water agencies and city councils on regulations that will help conserve water without being detrimental to our industry. We continue to be part of the drought solution and strongly encourage cities and water districts to work with us.

Pools and spas are more than just a luxury item; they are an important part of drought-resistant landscaping and a vital contributor to our state’s economy. Knee-jerk regulations won’t get us out of the drought, but by cooperating and “pooling” together, we can come up with solutions to achieve real conservation.

For more information on water conservation and purification ideas for commercial pools that could save millions of gallons of water, visit PurifyYourPool.com.

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in Orange and a member of the California Pool and Spa Association and the Apartment Association of Orange County.

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Property Owners & Managers of Multifamily Complexes For a limited time only, Southern California Edison (SCE) is offering a new Variable-Speed Pool Pump Rebate that can provide energy savings and a cleaner, clearer pool for your tenants while also helping you reduce your operating costs1.

Boost your bottom line with an Energy Efficient Variable-Speed Pool Pump • Cut costs both immediately and over the lifetime of the pump with estimated cost savings of up to $1,100 per pump each year1 • Experience energy savings of up to 45% vs. traditional pumps • Enjoy less maintence and quieter operation, as low as 45 decibels2 • Give your tenants a cleaner, clearer pool Owners of multifamily units, or their authorized representative, may qualify to receive an energy efficient integrated variable speed pool pump installed by an SCE-authorized contractor at no cost3.

Funding is limited, so Act now!

Email multifamily@sce.com or visit on.sce.com/multifamily-aptnews for more information SCE also offers a LED pool lighting rebate - go online to find out more 1

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Savings based on variable speed pump compared to a single-speed pump running 10 hours per day at an average of $0.165 per kWh in a 32K gallon pool. Actual savings may vary based on utility rates, pool size, pump run time, pump horsepower, pump rpm, pluming size and length, pump model, service factor and other hydraulic factors.

Compare to noise level of typical 1.5 hp single-speed pump at approximately 67dB. Pentair IntelliFlow VSD pool pump 45dB. No – cost offering includes integrated variable speed swimming pool pump and installation. Customers are responsible for any required permit fees and any ancillary charges such as filters, drain covers, electrical upgrades, etc.

This program is funded by California utility ratepayers and administrated by SCE under the auspices of the California Public Utilities Commission. Funds available on a first-come, first-served basis and are available to property owners or managers of complexes with two or more units that purchase eligible products. SCE does not endorse, recommend or guarantee any particular contract or their service, work or financial stability. Any agreement between contractor and customer is exclusive of SCE and SCE is not a party or guarantor of the agreement. Customers who choose to participate in this program are not obligated to purchase any products and/or services from the contractor not provided under the program.

Authorized contractors are licensed and insured to perform retrofits on behalf of SCE. Additional terms and conditions apply.

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California Safety Agency

Your Safety is Our Concern

24 Hour Dispatch Toll-Free (866) 996-6990 PPO 16812 www.csapatrol.com 4 4

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Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers

Instructed by: Fair Housing Council of Orange County Date:

Wednesday, October 28, 2015

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

3 CEC Points Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on October 28, 2015 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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This May on the Enchanted Rhine Rental Property Owners Spring Tour

This May, rental property owners will journey to one of the most scenic sections of the famed Rhine River and you’re invited. Quaint fairytale towns, amazing food & wine and fascinating touring including captivating stays in Lake Lucerne and dazzling Berlin. We’ll start with touring in Zurich before traveling south to famous Lake Lucerne, where we explore this jewel on the lake while surrounded by the famous Swiss Alps.

Then we’ll travel overland to Basel, Germany, where our next-generation riverboat, the AmaCerto, waits riverside to welcome us for the next 7 nights. Our journey on the Rhine River and through the famous Rhine Gorge will have us visiting picturesque towns and villages such as Breisach, Strasbourg, Rudesheim, Koblenz, Heidelberg, Cologne and ending in with an overnight in Amsterdam.

And for the icing on the cake, after the cruise, we are off to the razzle dazzle of Berlin for three nights of wonderful touring including WW2 historical tours and fabulous food experiences. You will never think of Berlin the same way after our stay in this rich and captivating city.

During our 14-day Rhine River tour, you will not be digging into your wallet everytime you turn around as all touring, transfers, hotels, most meals and even lovely wines with meals (on the riverboat) are included.

The ri riverboat, the AmaCerto, is a new generation of river river-going palaces, with multiple restaurants, wonderful indoor and outdoor lounges and even a pool to enjoy a splash on deck. Whether you sit in the library beside the fireplace or enjoy a panoramic view from a top deck private balcony, you will have a front row seat to one of the loveliest river journey in the world. Join us May 14-28, 2016. See more details at StewartTours.com or call us at 866.944.3036 for more information, pricing and a brochure.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis

– Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

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Quality Work at the Best Price

Lighthouse Electric 4 8

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RESIDENTIAL

COMMERCIAL

• Expert Troubleshooting

• Tenant Improvements

• Breaker Replacement

• Lighting Maintenance

• Circuit Additions

• Parking Lot Lighting

• House Fans

• 3 Phase Wiring

• Lighting Upgrades

CALL

(949) 209-7387 (714) 434-9856

• Panel Changes • Phone & Cable Outlets • Security Lighting

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24 hr.

7 Day Service

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A Special Welcome to Our Newest Members!

Caldwell Real Estate Holdings LLC

New PSC Members

Katella Grand – UDR

American Appliance Rentals 1452 Culver Dr. Ste. #329 Irvine, CA 92604 Contact: Thomas Hogue (714) 8340530

TransUnion 12609 Belmont Pl Cerritos, CA 90703 Contact: Roderick Pasion (562) 202-8770

Guardian Roofs by Sudduth Construction Inc. 1010 N. Batavia St., Suite F Orange, CA 92867 Contact: Steve Sudduth (714) 633-3619

Triumph Technology Solutions 14712 Franklin Avenue, Suite G Tustin, CA 92780 Contact: Pamela Feld (714) 544-2679

Michael and Rachelle Milchiker Satish Polasi Property Management Associates Ethel Sanchez Vigil Property

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

“The Legislative updates give me comfort knowing someone is watching out for the rentalhousing industry and letting me know how I can get involved.”

BTUC

— Mary Caldwell, 34 Year Member

KEEP YOUR EXISTING CONCRETE SAVE MONEY • SAVE TIME • SAVE THE ENVIRONMENT

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Revolutionary PAVERLOC

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Existing Concrete

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714.415.4160 949.596.0322 S E P T E M B E R

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Automating Your Hot Water System (for free!)

Does This Sound Like Your Building?

In multifamily buildings, there is a room/area we rarely visit. Yet, in that room/area there is an opportunity to literally put thousands of dollars per year in your pockets—instead of the pockets of our friendly utility providers. No, I am not leading up to a costly renovation, in fact, no renovation whatsoever. And for a limited time, under a SoCal Gas Company rebate program, I am talking about a product that is being offered at no-cost and will permanently lower your central hot water gas bills, by automating the process of recirculating hot water through your building.

According to the California Energy Commission (CEC), an average of one-third of all energy used for multifamily water heating is lost in the hot water distribution pipes mainly due to uncontrolled hot water circulation. These dollars go down the drain, so to speak, before a single drop of water pours from your tenant’s tap. What is wrong with this picture?

Let’s visualize a visit to your water heater room that serves the units in your buildings. The first item that catches your eye is the boiler/hot water tank. I would be willing to bet that the burner is on or will turn on in a few minutes. Oh, since we are visiting during a weekday, let’s assume that most of our tenants are away at work. OK, so now why is the gas burner turning on when there are likely only a few people at home? If our burner and circulation pump were controlled by an intelligent system, it would only come on when needed, based on actual demand. This excessive burning of natural gas to heat water no one is using, according to the CEC, represents thousands of wasted dollars each year per building Now, let’s look for the other wasted energy costs. Adjacent to the hot water tank is a small electrically driven pump. We won’t have to wait for it to turn on, it is running as we speak, and guess when it will stop? Never. That’s right dear building owner, you’ve been paying for the electricity to run those pumps non-stop from the date you bought your buildings. Now ask yourself: Does this pump need to run continuously? The answer is no! That is why the CEC has identified this area as wasting $300 out of every $1,000 we spend for hot water each year. As presently engineered, this pump’s job is to keep a continuous flow of hot water to each of our units through a recirculation hot water pipe that is designed as a distribution loop. As freshly heated hot water is pumped out from the burner, to all the units, the cooled water in the pipes returns to the burner to be heated and sent back out. This is a never-ending process that wastes $300 out of every $1,000 we spend per year.

Now think, why are we paying a lot of money to circulate hot water to all of our tenants, regardless of whether our tenants are present, and if they are, whether they plan to use it or not? What if you could control the operation of your pump, reduce unnecessary water heater firing, all without compromising on the service 5 0

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of hot water to your tenants?

Is there a better and cheaper way? Absolutely! Adding a demand recirculation control to your buildings hot water pump is the most effective way in reducing standby losses in a central hot water system. This is why demand controls for multifamily buildings are the new CA Title 24 prescriptive requirement for all new multifamily buildings in California and available for retrofit through a number of utility programs.

The solution is the Enovative AutoHot recirculation controller, a “smart” demand based system that will keep the operation of the pump to only the times when needed. The existing, continuous running circulation pump is plugged into the AutoHot, that uses sensors to determine hot water temperature and the demand for hot water in the building to regulate the operation of the pump, reducing standby losses and therefore reducing water heater fire time. These sensors make decisions by sending electronic signals to the recirculation pump. Now instead of the pump running continuously, it only operates when a combination of factors occur and is relayed by the sensors. Otherwise, the AutoHot controller will keep the pump off, generating significant savings in natural gas and electricity.

Average Annual Energy Savings and Benefits of the AutoHot™ • 10–30% Reduction in Gas • 98% Lower Electricity • 5 Year Warranty • Less Wear & Tear on Pipes • Reduction in pinhole leaks • FREE Through Gas Co. Rebate Program — Call Now In summary, on a percentage basis, this system typically saves 10 to 30% per year of natural gas, up to 98% savings per year of electricity, while significantly reducing the wear and tear on your system that comes with non-stop pumping.

Sign up today for a no-cost retrofit So Cal Gas provides for a no-cost installation of the Enovative AutoHot controller for any multifamily buildings that meet the following criteria: • Multifamily building with central hot water • At least 6 dwelling units • Customer of So Cal Gas Company Sign up your building today and take control of your hot water energy waste. For more information go to: www.odeprogram.com or call (866) 495-2734.

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services

Service 1st

Pierce-Eislen

Flat rate prices for all apartments. Certified Boiler Specialist.

SatisFacts & ApartmentRatings.com

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Answering Service

Air Conditioning & Heating

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

Associated Heating & Air

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Apartment Market Research Data

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment SEO

apartments.com/LA Times

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Apartment Rental Publications & Services

Excel Telemessaging

24/7 Bilingual Telephone Answering Service.

Coast Plumbing, Heating & Air

Doug Miller 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Product & Service Council — continued on page 52

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 51

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

Appliance World

Orco Apartment Supply, Inc.

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

For Rent Media Solutions

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Move

Home Depot

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Industrial Laundry Repair

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Major appliances for apartments.

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

L and D Appliance Corp.

Text messaging services to help communicate with your customers.

Appliances Sales, Service & Leasing American Appliance Rentals

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

Lowe’s — Irvine

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

National Service Company

Attorneys

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Brennan Law Group

See the Advertisers Index on Page 72 for the location of our ad.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

Ben’s Asphalt & Maintenance Co., Inc.

KIVA Kitchen & Bath

RokitNow

See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service

Machine sales; Coin Operated Washer & Dryer Repairs.

Apartment/Student Housing

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Zillow Rental Network

R&B Wholesale Distributors, Inc.

Lee Walker Appraisals

Helping professionals like you consolidate suppliers with world class service.

Orange County Register

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Appraisal

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Online apartment guide.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

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Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

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Duringer Law Group, PLC

California Bath Restoration

Buffalo Maintenance, Inc.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Complete kitchen and bath restoration and refinishing company.

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Fast Eviction Service

NU-SHINE Construction Svcs. Inc

Liquid Amber Designs

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Custom & standard cabinets for all areas. No job too small!

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Fisher & Phillips, LLP

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

Western Multi-Family Renovation

Lowe’s — Irvine

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

R3 Construction, Inc.

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Boiler Systems

Ruzick & Wallace, LLP

Debinaire Company

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Law Office of Steven F. Schroeder

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Water Heater Man, Inc.

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Awnings

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Multicom, Inc.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Spicer Mechanical

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Salvador Munguia Painting Co.

Camera Systems

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Service 1st

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Carpentry Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 54

Water heater/boiler service and installation.

The Awning Company

Buying Group

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Professional Apartment Services

See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

See the Advertisers Index on Page 72 for the location of our ad.

A P A R T M E N T

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Cabinets

Buffalo Maintenance, Inc.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Eviction Attorneys.

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council

R&B Wholesale Distributors, Inc.

L and D Appliance Corp.

See the Advertisers Index on Page 72 for the location of our ad.

National Service Company

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

continued from page 53

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Stair Nosing, LLC

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

See the Advertisers Index on Page 72 for the location of our ad.

Stainless steel stairnosings for any flooring material or step.

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

We are a full service company specializing in interior renovations and unit turns.

Carpet Cleaning ServiceFirst Restoration, Inc.

Tidy

Coin-operated laundry equipment.See the Advertisers Index on Page 72 for the location of our ad.

Kristen Schmitt 502½ Dahlia Avenue Corona Del Mar, CA 92625 (310) 500-6380 Kristen@gotidy.com — www.gotidy.com

Turnaround Solutions, LLC

Carpet Sales & Service Home Depot

Appliance World

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Coinmach Corp.

Excalibur Laundries

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Machine sales; Coin Operated Washer & Dryer Repairs.

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Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Commercial Gas Grills

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

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Fast Eviction Service

Specializing in residential & commercial evictions.

Industrial Laundry Repair

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Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

David S. Schonfeld, Attorney at Law

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

Duringer Law Group, PLC

On-Site.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

Lowe’s — Irvine

Business litigation, real estate law landlord/tenant and healthcare issues.

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Helping professionals like you consolidate suppliers with world class service.

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Collections

Todd A. Brisco & Associates

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Coin-Operated Laundry Equipment

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Cleaning Service

We are a full service company specializing in interior renovations and unit turns.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

WASH Multi Family Laundry Systems

Home keeping/Home cleaning. Like hotel housekeeping in your home! See the Advertisers Index on Page 72 for the location of our ad.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

A P A R T M E N T

R&B Wholesale Distributors, Inc.

Turnaround Solutions, LLC

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

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Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

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Commercial Patio Heaters

Construction

AEI Corporation

Argos Independent Contractor

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Communications Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

General Contractor Specializing in Multi-Family Remodel.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc.

Buffalo Maintenance, Inc.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com – www.bishopinc.net

Product & Service Council — continued on page 56

24/7 Bilingual Telephone Answering Service.

RokitNow

Clean, single and

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

looking for a mate.

Text messaging services to help communicate with your customers.

TouchPoint

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com – www.touchpoint365.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

M & M Contracting, Inc.

Bring people together and make a lasting impression on your residents by providing a state-of-the-art digital laundry center.

We specialize in custom laundry center solutions to meet your community’s specific needs.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

You are committed to enhancing your residents’ experience, and Coinmach is committed to making your laundry center goals a reality.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

That’s what we call a perfect match.

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Why Digital Laundry?

• Enhanced Resident Satisfaction • Increased Community NOI • Online Reporting and Accountability • Higher Resident Retention

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Call: 800-954-9000 x 54332 srichey@coinmachcorp.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

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Product & Service Council continued from page 55

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

California Bath Restoration

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

21st Century Doors & Windows

Liquid Amber Designs

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Lowe’s — Irvine

Laminate, quartz & granite available. No job too small.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Lowe’s — Irvine

R3 Construction, Inc.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Surface Restoration

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

We are a full service company specializing in interior renovations and unit turns.

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Deck Coatings, Magnesite Repairs, Waterproofing

Consulting Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Brent Collins Construction

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

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John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Discount Drain & Plumbing Repair

See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing

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David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

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Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Coast Plumbing, Heating & Air

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Business Succession, Estate and Tax Strategy and Investment Planning.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

California Rooter & Plumbing

Buffalo Maintenance, Inc.

Tax and Financial Group

Premier Roofing & Building Co Inc.

Drain Cleaning

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Alan Smith Pool Plastering, Inc.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Bathtub & Tile Refinishing.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

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Doors & Windows

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

NPG — Nelson Paving

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

See the Advertisers Index on Page 72 for the location of our ad.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

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Premier Roofing & Building Co Inc.

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LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

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Platinum Plumbing Services, Co.

The Awning Company

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Reliable Rooter & Plumbing

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

See the Advertisers Index on Page 72 for the location of our ad.

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Bishop Inc.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

American Appliance Rentals

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Draperies/Blinds/Window Coverings Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

Appliance rentals and purchase solutions for properties and residents.

Environmental Consulting & Training

Fire Life Safety.

American Environmental Specialists, Inc.

KD Electric

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

Flooring and window coverings.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Total Lighting Concepts, Inc.

Electric Vehicle Products

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Flat rate prices for all apartments. Certified Boiler Specialist.

Flat rate prices for all apartments. Certified Boiler Specialist.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Electrical

Complete plumbing & drain services since 1992. You can rely on us.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service 1st

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Enovative Group

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

National Econ Corp.

See the Advertisers Index on Page 72 for the location of our ad.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Product & Service Council

— continued on page 58

See the Advertisers Index on Page 72 for the location of our ad.

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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Product & Service Council

Wesierski & Zurek, LLP

National Center for Audio & Video Forensics

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

continued from page 57

Environmental Services American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Security video enhancements to aid in evictions and insurance claims.

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Evictions Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

Dick Wardlow Insurance Brokers

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC

A P A R T M E N T

Fencing & Gates

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Buffalo Maintenance, Inc.

Fast Eviction Service

See the Advertisers Index on Page 72 for the location of our ad.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

5 8

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP

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Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

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Premier Roofing & Building Co Inc.

ServiceFirst Restoration, Inc.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

Financial

Garage Doors

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Republic Garage Doors

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Fire Extinguishers

General Contractor

Commercial Fire Protection

Argos Independent Contractor

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

General Contractor Specializing in Multi-Family Remodel

Enovative Group

Fire Life Safety.

Planning

Fire & Life Safety

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Shield Fire Protection

Commercial & Personal Lines. Insurance advisor of financial planning services.

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Flooring

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Fire & Flood Restoration Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Pavescapes

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

R3 Construction, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Bishop Inc.

Diversified Investment Strategies

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Stair Nosing, LLC

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Western Multi-Family Renovation

Stainless steel stairnosings for any flooring material or step.

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Product & Service Council — continued on page 60

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Restore 247

Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

A P A R T M E N T

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Product & Service Council

Coast Plumbing, Heating & Air

Handyman

ACI Commercial Insurance Broker, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction

Delta Mechanical

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Hardwood Floor Refinishing Stair Nosing, LLC

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Stainless steel stairnosings for any flooring material or step.

Heating & Air Conditioning Associated Heating & Air

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 5+ units

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

See the Advertisers Index on Page 72 for the location of our ad.

• 2– 4 units

Insurance

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

continued from page 59

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Cheryl Binns All State Insurance Karen Abbott 31601 Coast Hwy, Suite C Laguna Beach, CA 92651 (949) 357-1896, Fax (949) 715-5418 karenabbott@allstate.com

Personal & Commercial Insurance sales (Auto, Home, Life, Umbrella, Boat, Buildings, Office, Anuity) See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Davis & Madden Insurance Agency, Inc.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Apartment insurance, auto & home packages — several companies to choose from.

Dick Wardlow Insurance Brokers

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Farmer’s Insurance — Theresa Simes Agency

Flat rate prices for all apartments. Certified Boiler Specialist.

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com Commercial, Personal & Health Insurance.

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

TO CALL…800 640-4743 TODAY WWW.PHDINSURANCEBROKERS.COM

(949) 651-0999

info@phdinsurancebrokers.com License # 0462338

nlieberman@cox.net www.bonafidemortgage.com 6 0

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Marrs Maddocks & Associates Insurance Services, Inc. Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

Turnaround Solutions, LLC

Kitchen Renovations

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Nelson & Associates, LLC

Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com – www.nelsoninsure.com

We are a full service company specializing in interior renovations and unit turns.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

PHD Insurance Brokers, Inc.

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Rey Insurance Services, Inc.

Western Multi-Family Renovation

See the Advertisers Index on Page 72 for the location of our ad.

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Citizens Business Bank

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate and Tax Strategy and Investment Planning.

Business Banking, Apartment Loans/Commercial Loans.

Credit Union of Southern California

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

TWFG Insurance

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org Commercial Lending

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Product & Service Council — continued on page 62

RASH YAMBO DECKING & STAIRS

Internet Services Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Over 25 Years Experience

Advertising firm specializing in Websites, Search & Social Media Marketing.

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts

apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Fully Insured • Lic.# 804656

Free Estimates

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

800-677-6168

CALL OC BBQ CLEANING & REPAIR!

SatisFacts & ApartmentRatings.com

Doug Miller 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

is your one stop, mobile BBQ & Grill Repair Service

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Serving All Of Orange County Call Lou at

Zillow Rental Network

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

A P A R T M E N T

Up to 10 Years Guaranteed

DON'T REPLACE YOUR BBQ…

Online apartment guide

Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Landscapes/Hardscapes

Tax and Financial Group

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Chase Multifamily Lending

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Lending Institutions

Chase Commercial Term Lending

Complete kitchen and bath restoration and refinishing company.

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

949-293-2762

www.ocbbqcleaning.com

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continued from page 61

Orco Apartment Supply, Inc.

Premier Roofing & Building Co Inc.

Mailboxes

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Luther Burbank Savings 14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Seacoast Commerce Bank

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Industry specific banking services for Property Management Companies.

Walker & Dunlop

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Maintenance, Repairs, Products

Specialized lending programs for multifamily properties.

Lighting DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Total Lighting Concepts, Inc.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

www.rayrobertsrealty.com w w w . a a o c . c o m

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Natural Gas Consulting Natural Gas Consulting, LLC

TWFG Insurance

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

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Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Notary Services

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

N E W S

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Machine sales; Coin Operated Washer & Dryer Repairs.

A P A R T M E N T

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Industrial Laundry Repair

Subsidiary of Ray Roberts Realty, Inc.

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Mold Remediation

ServiceFirst Restoration, Inc.

Fire Life Safety.

Fax (562) 430-0693

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Roberts Management & Investments

(562) 430-3588

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Interstate Restoration

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

South Coast Construction & Repair

American Environmental Specialists, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Brent Collins Construction

Wells Fargo Multifamily Capital

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

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Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Ornamental Iron

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

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Buffalo Maintenance, Inc.

R&B Wholesale Distributors, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Texacraft Furniture

Thomas Perkins 6223 City Lights Drive Aliso Viejo, CA 92656 (949) 228-2008, Fax (888) 827-2898 Thomas@tepent.com – www.texacraft.com

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Parking Enforcement

Dewey Pest Contol

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Access Exterminator Service, Inc.

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Paint Sales & Service

Pest Control

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Largest multi-family suppliers of contract furniture in the country

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Village Patrol, Inc.

Turnaround Solutions, LLC

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Patrol Services

California Safety Agency

Salvador Munguia Painting Co.

Outdoor Furniture & Refinishing

Alan Smith Pool Plastering, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

www.dedicatedtransportationservices.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Heat treatment equipment & training for bedbugs.

Product & Service Council

— continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Product & Service Council

Delta Mechanical

Pool/Spa Service & Repair

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

continued from page 63

Lloyd Pest Control

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Western Exterminator

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Property Management

Discount Drain & Plumbing Repair

AIM Properties

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Plumbing, Contractors & Supplies

See the Advertisers Index on Page 72 for the location of our ad.

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

California Rooter & Plumbing

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Allen Properties

Residential and commercial pest control and termite control since 1921.

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Property Management Services/Investments.

NPM Staffing

Ferguson Enterprises

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Consensys Property Management

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

DM Smithco

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

See the Advertisers Index on Page 72 for the location of our ad.

Dunlap Property Group

Reliable Rooter & Plumbing

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Service 1st • • • • • • • •

Rent Collection Payments of Bills Tenant Selection & Rent Surveys Monthly Computerized Statement Accredited Management Organization Over 20 Employees Over 30 Years Experience Competitive Rates

www.jdproperty.com

JD Property Management, Inc. (714) 751-2787

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

JLE Property Management

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@contactjle.com

L’Abri Management, Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

DRE#00935916

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Property Management Staffing & Training

Ohana Properties

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

ProActive Realty Investments

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

NPM Staffing

PMI Orange County

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Realtors Commercial Alliance of Orange County (RCAOC)

Career Strategies

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Tarbell Realtors

Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Renoir Staffing, LLC

Full Service Real Estate

Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

ProActive Realty Investments

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors

Real estate brokerage and rental property management

For 30 years, we have provided qualified employees to the property management industry

Reconstruction

Rain Gutters

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Argos Systems

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Roberts Management & Investments

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

McCarthy Roofing

Satellite Management Co.

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

See the Advertisers Index on Page 72 for the location of our ad.

DM Smithco

Sullivan Property Management

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

Gorman & Associates

Western Senior Housing

Jazmine Ochoa PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 alerts@wrgorman.com

15+ years of experience in managing multi-family and senior apartments.

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

— continued on page 66

Diversified Investment Strategies

Steadfast Management Company, Inc.

Property Management Software

Product & Service Council

Real Estate/Investments

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshousing.com

Brent Collins Construction

Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

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Product & Service Council

Royal Roofing.com (RWS&P, Inc.)

Roofing

continued from page 65

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

Guardian Roofs by Sudduth Construction Inc.

Satellite TV

Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com www.guardianroofs.com

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Security Services

Home Depot

South Coast Construction & Repair

California Safety Agency

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

Resident Screening On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Helping professionals like you consolidate suppliers with world class service.

Village Patrol, Inc.

McCarthy Roofing

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

See the Advertisers Index on Page 72 for the location of our ad.

Security Systems

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

McCormack Roofing Weatherproofing & Construction

TransUnion

Roderick Pasion 12609 Belmont Pl Cerritos, CA 90703 (562) 202-8770 residentscreening@transunion.com www.Rentalscreening.transunion.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

TransUnion offers resident screening and analytics to multifamily operations.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

ASSA ABLOY Door Security Systems

Premier Roofing & Building Co Inc.

Multicom, Inc.

Eric Elsmore 12505 Saltford Circle Fishers, IN 46037 (317) 468-3120 Eric.elsmore@assaabloy.com – www.assaabloydss.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

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Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Tax & Financial Planning

HMWC, CPAs & Business Advisors

TO’ and MO’ Towing

South Coast Investment Advisors, LLC

Towing company with 4 locations in Orange County.

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Diversified Investment Strategies

Technology Triumph Technology Solutions

Exchange Resources

Technology & computer services.

See the Advertisers Index on Page 72 for the location of our ad.

The 1031 exchange provides a tax deferral of the sale of investment property.

Pamela Feld 14712 Franklin Avenue, Ste G Tustin, CA 92780 (714) 544-2679, Fax (714) 544-2664 pfeld@triumpoffice.com

Training NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Trash Services

Business Succession, Estate and Tax Strategy and Investment Planning.

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Debbie Bannister 3570 Camino del Rio North, Ste. 100 San Diego, CA 92108 Ph: (714) 269-1285 Fax: (619) 528-4290 dbannister@exchangeresources.net www.exchangeresources.net

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Royal Junk Removal

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

The ultimate in junk removal and trash elimination. See the Advertisers Index on Page 72 for the location of our ad.

Utilities & Sub Metering

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Towing

Dedicated Transportation Services

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Product & Service Council — continued on page 68

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame

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Product & Service Council

Delta Mechanical

continued from page 67

NWP Services Corporation

Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Ferguson Enterprises

Utility Management and Energy Management.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Website Development/Online Advertising Apartment SEO

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Windows & Doors

Helping professionals like you consolidate suppliers with world class service.

21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Home Depot

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Video Surveillance Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

See the Advertisers Index on Page 72 for the location of our ad.

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Fire Life Safety.

National Center for Audio & Video Forensics Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

R3 Construction, Inc.

Complete plumbing & drain services since 1992. You can rely on us.

Service 1st

Security video enhancements to aid in evictions and insurance claims.

Water Heaters

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Waterproofing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Brent Collins Construction

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

A P A R T M E N T

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Republic Windows & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

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Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Flat rate prices for all apartments. Certified Boiler Specialist.

California Rooter & Plumbing

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Premier Roofing & Building Co Inc.

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

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Are you looking for

Quality, Safety & Performance?

A40T with Commercial Pedestal

Over the years, we’ve often been told by unhappy property managers that their community grills have been used in the evening and left on all night. Our solution?

The S36T and A40T. They both have a one hour gas flow timer built right in, so the gas supply shuts off after no more than one hour. Combine this great feature with our commitment to producing highly efficient burner systems, our use of materials that get the heat to the cooking grids quickly, and the result is the ultimate “green” Performance Grilling System! PGS grill materials are chosen to last, which keeps our grills on the patio and not in a landfill.

A40 on Stainless Pedestal and Patio Base

A30 on Aluminum Permanent Post

S36T with SS Door Kit Additional Models and Configurations Available. Available in Natural Gas and Propane Fuels. We stock all PGS replacement parts. One Year Parts Warranty on T Series.

One hour gas flow timer

DEFINING THE OUTDOOR GRILLING & COMFORT HEAT EXPERIENCE SINCE 1966

2641 Du Bridge Ave. Irvine, CA 92606 | 949-474-3070 www.aeicorporation.com

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EVICTIONS

MOLD REMEDIATION

Block & Associates.................. Inside Back Cover

American Environmental Specialists...............12

Brennan Law Firm.............................................35

ORNAMENTAL IRON

Duringer Law Group, PLC.... Inside Front Cover

category See page 72 for alphabetical listings

Fast Eviction Service...................................Insert Steven D. Silverstein, Law Office......................20

Alertt Access Gate Controls..............................14 Brent Collins Construction...............................30 PAINT SALES & SERVICE

Rash Yambo Decking & Stairs..........................61

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

Wesierski & Zurek, LLC....................................38

Coast Plumbing, Heating & Air, Inc.................63

Coinmach...........................................................55

FENCING & GATES

PEST CONTROL

JM Air Conditioning & Heating.......................51

National Service.................................................30

Alertt Access Gate Controls..............................14

XT-2000..............................................................23

WASH Multifamily Laundry Systems................7

Buffalo Maintenance, Inc..................................22

PLUMBING, CONTRACTORS SUPPLIES

COLLECTIONS

FLOORING, REPAIRS, TILE

Aarow Drain & Plumbing.................................72

APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............51 ORCO Apartment Suppy...................................41 R&B Wholesale Distributors, Inc. ....Back Cover APPRAISALS/VALUATIONS

Lee Walker Appraisals.......................................20 ASPHALT SALES & SERVICE

AMS Paving........................................................57 C & C Paving Company, Inc..............................52 Paveway..............................................................42

Block & Associates.................. Inside Back Cover Duringer Law Group, PLC.... Inside Front Cover Fast Eviction Service...................................Insert CONCRETE MAINTENANCE & REPAIR

C & C Paving Company, Inc..............................52 CONSTRUCTION

Brent Collins Construction...............................30 Buffalo Maintenance, Inc..................................22 Pavescapes..........................................................49

ATTORNEYS

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................35

DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Fast Eviction Service...................................Insert

Brent Collins Construction...............................30

Wesierski & Zurek, LLC....................................38

Buffalo Maintenance, Inc..................................22

Duringer Law Group, PLC.... Inside Front Cover

Rash Yambo Decking & Stairs..........................61

Steven D. Silverstein, Law Office......................20

DOORS, WINDOWS

AWNINGS

Brent Collins Construction...............................30 Buffalo Maintenance, Inc..................................22 Carpet Crafts......................................................31

Sondance Painting.............................................26

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63 Discount Drain & Plumbing Repair.................58 Ferguson.............................................................71

GATED ENTRIES

ORCO Apartment Suppy...................................41

Alertt Access Gate Controls..............................14

PORCELAIN REFINISHING

GENERAL CONTRACTOR

Bath Crafters......................................................53

Pavescapes..........................................................49

PROPERTY MANAGEMENT

J.D. Property Management................................64

GLASS, SCREENS

Anaheim Screen & Glass...................................72 Traks R Us..........................................................48

JLE Property Management Inc...........................8 Ponderosa Property Management, Inc............18 ProActive Realty Investments Inc......................6

HEATING & AIR CONDITIONING

Roberts Management & Investments...............62

Coast Plumbing, Heating & Air, Inc.................63

RAIN GUTTERS

JM Air Conditioning & Heating.......................51

Argos Home Systems.........................................72 REAL ESTATE INVESTMENTS

INSURANCE

Dick Wardlow Insurance Brokers.....................21 Farmers Insurance —

Hom Sotheby’s International Realty — The Stanfield Group.....................................34 ProActive Realty Investments Inc......................6

Anaheim Screen & Glass...................................72

Theresa Simes Agency.................................38

Affordable Awnings Company..........................37

Republic Windows & Doors.............................26

PHD Insurance Brokers, Inc.......................19, 60

W. R. Gorman....................................................16

The Awning Company.......................................28

Traks R Us..........................................................48

JUNK REMOVAL

ROOFING

DRAINS

Royal Junk Removal..........................................48

Dale’s Roofing....................................................65

Aarow Drain & Plumbing.................................72

KITCHEN RENOVATIONS

California Rooter & Plumbing..........................33

Ferguson.............................................................71

Coast Plumbing, Heating & Air, Inc.................63

LANDSCAPE/HARDSCAPE SERVICES

Sierra Roofing....................................................67

Discount Drain & Plumbing Repair.................58

Pavescapes..........................................................49

SECURITY SERVICES

LEAK DETECTION

Alertt Access Gate Controls..............................14

California Rooter & Plumbing..........................33

California Safety Agency...................................44

Coast Plumbing, Heating & Air, Inc.................63

SIGNS

BATHROOM RENOVATIONS

Ferguson.............................................................71 BATHTUB REFINISHING

Bath Crafters......................................................53 NU-SHINE Construction Svcs. Inc.....................6 BBQ & GRILL SERVICES

AEI Corporation................................................69 OC BBQ Cleaning & Repair..............................61 BLINDS

Apex Window Decor.........................................12 BOILER SYSTEMS

Debinaire Co......................................................18

DRAPERIES/BLINDS/WINDOW COVERINGS

Apex Window Decor.........................................12 R&B Wholesale Distributors, Inc. ....Back Cover

Brent Collins Construction...............................30 ELECTRICAL

CABINETS/REFINISHING

Brent Collins Construction...............................30 CARPENTRY

Brent Collins Construction...............................30

Guardian Roofs and Energy Solutions.............32

LENDING

Bona Fide Mortgage..........................................60

DRYWALL

Buffalo Maintenance, Inc..................................22 Lighthouse Electric............................................48 ENVIRONMENTAL SERVICES

Vanguard Investment Properties......................39

Chase/Scott Schweer............................................2 Rockhall Funding Corp.....................................11

McCarthy Roofing.............................................24 Royal Roofing.......................................................9

ProImage Signs..................................................66 TAX & FINANCIAL PLANNING

Diversified Investment Strategies.....................13 TRAVEL AGENCIES

Stewart Tours.....................................................47

LIGHTING

UTILITIES & SUBMETERING

Lighthouse Electric............................................48

Southern California Edison..............................43

MAIL BOXES

WATER HEATERS

ORCO Apartment Suppy...................................41

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63

Buffalo Maintenance, Inc..................................22

American Environmental Specialists...............12

R&B Wholesale Distributors, Inc. ....Back Cover

CARPETS

Dick Wardlow Insurance Brokers.....................21

MAINTENANCE, REPAIRS, PRODUCTS

Carpet Crafts......................................................31

Wesierski & Zurek, LLC....................................38

Brent Collins Construction...............................30

ORCO Apartment Suppy...................................41

ORCO Apartment Suppy...................................41

ESCROW & EXCHANGE

Buffalo Maintenance, Inc..................................22

WINDOWS

R&B Wholesale Distributors, Inc. ....Back Cover

Safe Harbor Exhange, Inc.................................59

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................26

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Debinaire Co......................................................18 Ferguson.............................................................71

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

42 locations in Southern California to serve you.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

J.D. Property Management...............................64

AEI Corporation...............................................69

JLE Property Management Inc..........................8

Alertt Access Gate Controls.............................14

JM Air Conditioning & Heating......................51

Affordable Awnings Company.........................37

Lee Walker Appraisals......................................20

American Environmental Specialists..............12

Lighthouse Electric...........................................48

AMS Paving.......................................................57

Lin-Ed’s Appliance Service & Repair..............51

Anaheim Screen & Glass..................................72

McCarthy Roofing............................................24

Apex Window Decor........................................12

National Service................................................30

Argos Home Systems........................................72

NU-SHINE Construction Svcs. Inc....................6

RESULTS OR NO CHARGE FREE ESTIMATES

The Awning Company......................................28

OC BBQ Cleaning & Repair.............................61

Bath Crafters.....................................................53

ORCO Apartment Suppy..................................41

$65.00

Block & Associates..................Inside Back Cover

Pavescapes.........................................................49

Bona Fide Mortgage.........................................60

Paveway.............................................................42

Brennan Law Firm............................................35

PHD Insurance Brokers, Inc......................19, 60

Brent Collins Construction..............................30

Ponderosa Property Management, Inc...........18

Buffalo Maintenance, Inc.................................22

ProActive Realty Investments Inc.....................6

C & C Paving Company, Inc.............................52

ProImage Signs.................................................66

California Rooter & Plumbing.........................33

Rash Yambo Decking & Stairs.........................61

California Safety Agency..................................44

R&B Wholesale Distributors, Inc. ...Back Cover

Carpet Crafts.....................................................31

Republic Windows & Doors............................26

Chase/Scott Schweer...........................................2

Roberts Management & Investments..............62

Coast Plumbing, Heating & Air, Inc................63

Rockhall Funding Corp....................................11

Coinmach..........................................................55

Royal Junk Removal.........................................48

Dale’s Roofing...................................................65

Royal Roofing......................................................9

Debinaire Co.....................................................18

Safe Harbor Exhange, Inc................................59

Dick Wardlow Insurance Brokers....................21

Sierra Roofing...................................................67

Discount Drain & Plumbing Repair................58

Sondance Painting............................................26

Diversified Investment Strategies....................13

Southern California Edison.............................43

Duringer Law Group, PLC....Inside Front Cover

Steven D. Silverstein, Law Office.....................20

Farmers Insurance —

Stewart Tours....................................................47

DRAINS UNBLOCKED !

Expert Plumbing Repairs

“Introductory Offer”

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

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DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Anaheim

Screen & Glass 32 Years Experience St. Lic# 506228 8–5 weekdays 9–3 Saturdays

Window repair or replace Patio door repair or replace Shower enclosures Mirrors Table tops Sash balances New screens or rescreens Anaheim Screen & Glass

(714) 635-9335

1500 E. Lincoln Ave. Anaheim Between State College Blvd. & East St.

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A P A R T M E N T

Theresa Simes Agency.................................38

Traks R Us.........................................................48

Fast Eviction Service.................................. Insert

Vanguard Investment Properties.....................39

Ferguson............................................................71

W. R. Gorman...................................................16

Guardian Roofs and Energy Solutions............32

WASH Multifamily Laundry Systems...............7

Hom Sotheby’s International Realty —

Wesierski & Zurek, LLC...................................38

The Stanfield Group.....................................34 N E W S

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Tenant Eviction Unlawful Detainer $

25

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

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Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com