September 2014 Apartment News

VOL. VOL. LIV LIV •• SEPTEMBER SEPTEMBER 2014 2014

aaoc.com

SATURDAY NIGHT SPECTACULAR!

ngels

vs.

Texas Rangers Saturday, September 20th See Page 31

Our “Grand Slam” Sponsors: In this issue: Student Housing — Leasing University.................................................. Page 18 It’s Official: California is in a Drought!.................................................Page 32 Social SEO Marketing Tactics Your Apartments Should Implement.......................................................................................Page 40 Things to Instagram at Your Community.............................................Page 42

•

VOLUME LIV

AAOC Education & Events 13 General Membership Meeting 26 Certified Housing Provider Education Program 31 Saturday Night Spectacular 35 Education Luncheon 36 NAA Click & Lease 51 Workplace Harassment Training Seminar 55 CAM Online Certified Apartment Manager Courses 57 AAOC’s Legal and Operational Forms 67 NAA Community Site & Online Resource Center

Departments 4 President’s Message — Apartments — “Belle of the Ball”

6 Executive Director Report — Lou’s News 8 Sacramento Report — Recess 10 Legal Corner — Questions and Answers 14 Federal Focus — Outcome of Midterm Elections Critical to Apartment Industry 16 Dear Maintenance Men 45 Welcome New Members 47 Your Elected Representatives 52 PSC Corner — NPM Staffing 53 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 18 Student Housing — Leasing University By Mary Gwyn 32 It’s Official: California is in a Drought! Water Saving Tips and Rebate Offers to Use Water Efficiently From the Municipal Water District of Orange County

40 Social SEO Marketing Tactics Your Apartments Should Implement By Martin Canchola 42 6 Things to Instagram at Your Community By Faith Hinz 44 OCTax — OpEd AB 2510 Should Have Passed By Carolyn Cavecche Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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SEPTEMBER

SEPTEMBER 2014

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

SEPTEM BER 1 - Labor Day

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

17 - Education Luncheon

Monday, Office Closed

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

Wednesday, 11:00 am–1:30 pm, Embassy Suites See Page 35

9 - Board of Directors Meeting

Executive Director — Lou Penrose Rossetti n Editor in Chief — Lou Penrose Rossetti n Managing Editor — Veronica Copeland n Advertising Sales — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Printing — Sundance Press

20 - Saturday Night Spectacular

Tuesday, 6:00 pm, AAOC Offices

Saturday, 6:05 pm, Angel Stadium See Page 31

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The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

10 - CHPEP Education Program Week 1 — Residential Property Management

23 - Workplace Harassment Seminar

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

Tuesday, 9:00–11:00 am, AAOC Offices See Page 51

16 - General Membership Meeting

24 - CHPEP Education Program Week 3 — Property Maintenance

Tuesday, 7:00–8:45 pm, Embassy Suites See Page 13

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

17 - CHPEP Education Program Week 2 — Property Marketing Analysis

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

O C TO B E R 1 - CHPEP Week 4 — Leasing Techniques & Renting to Qualified Applicants Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

8 - CHPEP Week 5 — Legal Issues Affecting Landlords & Tenants Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n

Directors n n n n n

Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer Tim Gorman

Nick Lieberman Alan Dauger Dean Zarkos John Tomlinson Nicholas Dunlap Craig Kirkpatrick Michael Chew John Tomlinson

n n n

22 - CHPEP Week 7 — Fair Housing & Government Standards Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26 Tuesday, 8:30 am–12:30 pm, AAOC Offices See Page 39

14 - Board of Directors Meeting

29 - CHPEP Week 8 — Employee Development

15 - CHPEP Week 6 — Human Resources

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

NOVEM BER 5 - CHPEP Week 9 — Financial Management & Budgeting

19 - CHPEP Week 11 — Insuring & Protecting You Community

11 - Board of Directors Meeting

27 - Thanksgiving

12 - CHPEP Week 10 — Liability, Emergency & Crime Mgmt

28 - Thanksgiving Holiday

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

Tuesday, 6:00 pm, AAOC Offices

Thursday, Office Closed Friday, Office Closed

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

Dale Hayden Jerry L’Ecuyer n Jim Loftus n Rick Roshan n James Wohrman n n

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Tell them you saw their ad in

Directors Emeriti n

Tuesday, 7–8:45 pm, Embassy Suites

28 - Fair Housing Seminar

Tuesday, 6:00 pm, AAOC Offices

MISSION STATEMENT

21 - General Membership Meeting

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw William R. Gorman n Robert B. Larry L. Lollman Thompson

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President’s Message

BY N IC K LI E BE R MAN

Apartments — “Belle of the Ball”

S

eems everyone loves multifamily these days.

I get this not only from loyal Apartment Association of Orange County members, but rental housing owners, managers and professionals around the nation. Everyone’s bullish, and that includes apartment lenders.

Naturally, I’m delighted to have all the positive energy and enthusiasm directed at our industry. But it does beg the question as to what drives this sentiment and whether it appears sustainable for an extended period, say five + years.

As I see it, this favored status for apartments in today’s investment marketplace is quite legit and does indeed have legs because it’s based on reasoned trust in the sector’s revenue streams.

Some key supportive stats are discussed below, but beyond those are a number of general considerations that nourish this trust:

1. Stable demand — investors hold a kind of primal confidence that there will always be consistent demand for housing, whereas perceptions regarding other commercial real estate types (retail, office, industrial, hotels) are not as certain, or as purely human necessity driven; 2. Demographics — the analytics show a pronounced trend in growth in rental household percentages.

Home ownership peaked in 2007 — almost 70% of households owned that year, but a steady ebb since has driven customers to rental alternatives; and while apartment development has picked up steam the last few years, new construction has not kept up with the burgeoning tenant base; 3. Mobility priority — there’s a new sociological reality within the 35 and under crowd — the prime

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Orange County Nationwide

3 2 1 0

Nationwide

9 6 3

1st Qrtr 2010 to 1st Qrtr 2011

1st Qrtr 2011 to 1st Qrtr 2012

1st Qrtr 2012 to 1st Qrtr 2013

1st Qrtr 2013 to 1st Qrtr 2014

0

1st Qrtr 2010

* Per RealFacts for 100+ unit properties 4

President — continued on page 9

Orange County

12 rent multiplier

percentage increase

4

These are NOT flash in the pan phenomena. Rather, they are structural fundamentals that lead to credible investment assumptions, which in turn breed confidence in intermediate to long term cash flow projections.

As to the raw statistical side of the analysis, looking back over the past four years, as the nation gradually emerged from its financial meltdown of 2008, core multifamily numbers bear out the story of a stable, steady, improving market for rents and asset valuation models, both in Orange County and nationwide, as shown below: Furthermore, 5 unit+ sales transaction volume has increased by 76% in

Gross Rent Multipliers on Apartment Sales**

Rent Increase Percentages on Two Bedroom, One Bath Units* 5

renter age group — that values mobility and flexibility; renting caters to this group, which eschews being “tied down” by home ownership;

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1st Qrtr 2012

** Per Co-Star for 5+ unit apartment sales: n

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1st Qrtr 2013

LARGE SELECTION OF DESIGNS & SIZES

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Lou’s News

BY LOU P E N ROSE ROSSE T TI, E X EC UTIVE DI R EC TOR

T

he summer is over. The promise County in general. of cooler evenings, earlier sunsets The fine members of our Apartment await. More importantly, school Association of Orange County Product is back in session. When you have Service Council were recently hosted at 3 little ones in the house as I do, the their very own VIP reception this past routine and order that September spring. It was an event that I consider brings is welcomed. long overdue. The turnout from the PSC Accordingly, I thought I’d take members who attended was impressive some space to update you on some for a charter event and the vibe of the of the recent developments across the attendees will almost guarantee that JLE.ad:Layout 1 3/8/10 11:21 AM Page association and the industry in Orange this1 will be a regular attraction in the

months to come for our Product and Service Council.

As you may know, every member of the Apartment Association of Orange County is automatically granted membership in the National Apartment Association, a federation of more than 170 state and local associations comprising 63,000+ members and over 7.1 million apartment homes. (AAOC is the local affiliate of the National

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advantage of our credit checking services, but was considering it. He told me: “Lou, I’ve been doing this for 20 years, and I’ve only been wrong three times.” I’ll let you draw your own conclusions to that reply, but for me I would not risk even one mistake.

It seems to me that, in the pages of the magazine you are holding, you will find information for both resident screening and eviction attorneys…if you don’t use the services of one, I suspect you may find yourself using the services of the other.

The City Council of the City of Anaheim passed a resolution supporting Proposition 13. In a statement, the City said “the homeowners benefited from the property tax measure approved by voted statewide in 1978.”

That brings more Orange County cities into “the club” who passed symbolic resolutions declaring their support for Proposition 13. Many more California cities continue to considering similar language.

Proposition 13 continues to be

Apartment Association). One of the premier membership benefits of the National Apartment Association is their customized lease program. This web-based program, called “NAA Click & Lease,” is offered exclusively to NAA members. It allows an apartment community to prepare and print applications that prospective residents may fill out online, and property managers may audit and edit entire portfolios of leases with a few clicks of a mouse.

My favorite part: the language of the lease is constantly monitored and modified to reflect new legislation.

I am told NAA is redesigning their marketing campaign for Click & Lease, so look for news from NAA on this new and exciting program in your copy of Units Magazine and in your email inbox.

Resident Screening is one of the services provided by our staff membership counselors to our AAOC members, and one that I strongly advocate. Recently I was speaking to a member who had not been taking

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under attack by a group of tax activists based in San Francisco, hoping to ultimately overturn the state’s landmark taxpayer protection. Just this past spring, The San Francisco Board of Supervisors passed a resolution seeking to undo a major part of Proposition 13.

We at the Apartment Association of Orange County support our local property rights leadership at City Halls here in Orange County and remain steadfast and ever vigilant to oppose the efforts by a group of tax activists based in San Francisco, hoping to ultimately overturn the state’s landmark taxpayer protection.

Finally, the Apartment Association Saturday Night Spectacular at Angel Stadium is this month. We worked hard to keep ticket prices at an easy level for Maximum Membership, Angel Attendance and Stadium Stands fun.

We will see you at the ballgame.

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Sacramento Report

BY JON SMOC K

Recess

T

he Legislative calendar recognizes a traditional July recess to permit legislators to regroup following what some have described to be the most important function of a legislature: adoption of a budget for the ensuing fiscal year. The “state budget,” basically an authorization to spend public monies for particular purposes, has morphed into a complex array of 40 or so different bills dealing with major and minor statutory changes necessary to implement the newest spending plan. The process often evokes intense debate and discord, pitting “winners” against “losers” in search of the public dollar. Thousands of hours are spent over a period of several months in analysis and advocacy in public and private offices, culminating in committee hearings and final debate and approval. In earlier days, before airconditioning was commonplace, the recess was a virtual necessity to escape

the simmering triple-digit heat of a Sacramento summer and permit a cooling of tempers from often-fierce infighting. Now, the recess is regarded as a more peaceful time for legislators return to their districts for politicking or travel to various parts of the globe.

Legislators departing Sacramento typically leave several matters behind in varying degrees of accomplishment.

Some bills are wrapped up and sent to the Governor for his approval. Among them this year was SB 1167, enacted as Chapter 81, dealing with rodent infestation and eradication, and the following: AB 319, enacted as Chapter 138, which “would prohibit a local agency [all cities, including charter cities, counties and other public agencies] from requiring a landlord to terminate a tenancy or fail to renew a tenancy based upon an act against a tenant or a tenant’s household member that constitutes domestic violence, sexual

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assault, stalking, human trafficking, and abuse of an elder or dependent adult or based upon the number of calls made by a person to the emergency telephone system relating to the tenant or a member of the tenant’s household being a victim of an act constituting domestic violence, sexual assault, stalking, human trafficking, and abuse of an elder or dependent adult.”

AB 2119, enacted as Chapter 148, which “would authorize the board of supervisors of a county to levy, increase, or extend a transactions and use tax throughout the entire county or within the unincorporated area of the county, if approved by the qualified voters of the entire county if levied on the entire county, or of the unincorporated area of the county if levied on the unincorporated area of the county.”

Many bills are left on the table for action in August. Among these is AB 2561, dealing with a tenant’s agricul-

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tural use on rental property, and AB 2565, dealing with installation and maintenance of electric vehicle charging stations on rental properties. Both of these bills have been extensively amended to remove earlier opposition from AAOC and allied property interests. Also left for action in August are several interesting employment bills of significant import, including AB 1522, which in its current form “would enact the Healthy Workplaces, Healthy Families Act of 2014 to provide that an employee who on or after July 1, 2015, works in California for 30 or more days in a calendar year is entitled to paid sick days, to be accrued at a rate of no less than one hour for every 30 hours worked. An employee would be entitled to use accrued sick days beginning on the 90th calendar day of employment.

The bill would authorize an employer to limit an employee’s use of paid sick days to 24 hours or 3 days in each calendar year. The bill would require an employer to provide paid sick days, upon the request of the employee, for diagnosis, care, or treatment of health conditions of the employee or an employee’s family member, or for leave related to domestic violence, sexual assault, or stalking. The bill would prohibit an employer from discrimi-

nating or retaliating against an employee who requests paid sick days.

The bill would require employers to satisfy specified posting and notice and recordkeeping requirements. The bill would define terms for those purposes and make conforming changes.”

Some legislators use the “down time” to try to craft some compromise on weighty issues that have defied earlier resolution. Absent the usual day-to-day turmoil of committee hearings, floor sessions, constituent meetings, etc., the time for thoughtful contemplation is a welcome relief. That seems to be case with many parties joisting for resolution of one of the most pressing issues currently facing the Legislature: What kind of water bond should be on the ballot in November?

The size and shape of a muchneeded water bond has been kicked around the Capitol for several years.

An $11.1 Billion water bond was first approved in 2009 intended for the 2010 November ballot. That was postponed twice, and will appear on the 2014 ballot unless replaced by a substitute proposal. Many pundits who opine on these matters give that proposal little chance of success, which is driving the urgency for a substitute.

A $10.5 Billion substitute was

President — continued from page 4

return on a $1,000,000 purchase with no mortgage).

As holders of the darling of the real estate sector, apartment investors enjoy a relative position of strength in the current marketplace. Playing to that strength, this may be a propitious time to consider selling, refinancing or renovating.

Orange County from 2010 (99 sales) to 2013 (176 sales) and nationwide by 53% over the same period from 2010 (8,103 sales) to 2013 (12,360 sales).

In short, not only are rents and GRMs rising, but apartments are selling at a more rapid pace, which supports the idea that the asset class is increasingly liquid, a comforting thought for investors.

Of course all this adoration for apartments translates to low cap rates for those wanting in. In OC, at least arguably the nation’s best multifamily market for long term investors, cap rates of 4% and below are common (a 4% cap means a net $40,000 annual

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defeated in the Senate earlier this year, but SB 848 was granted reconsideration and has since been reduced to a $7.5 Billion offering to be voted on in August.

The many moving parts of any proposal regarding water include serious consideration of Delta restoration/ conservation, twin tunnel diversion discussion, surface storage capacity and ground water replenishment/regulation.

And there are many interest groups on all sides of every issue. Unless this or another alternative surfaces in August, the 2009 $11.1 proposal will appear as Proposition 43 on this year’s ballot.

The Secretary of State has recently posted a draft of the Voter’s pamphlet for the November election. The $11.1 water bond is included as Proposition 43 along with several other important measures already certified for the ballot.

With a few other possible entrants still in the offing, it is shaping up to be a contentious election. More about these next month.

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9

Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

S

eems like more and more of my prospective residents have past due balances on their credit reports and outstanding collection accounts. Years back I wouldn’t even consider someone with a collection account, but if I did that now, I’d have an empty building! What do you think?

According to a recent study just released by the Urban Institute, 35.1 per cent of folks with credit records have past due debt that is in collection. That’s one out of every three people you see on the street. Unpaid rent, student loans, credit cards, gym memberships, cell phone and medical bills are most common.

As a Lessor your task is to weed out the applicants to determine which of the several will be the ‘best’ pick for

your property and will more likely than not comply with the rental terms and honor the obligations created. Past articles have described the screening process and the criteria you should have established. Regarding debt and collection accounts, consider the amount outstanding, the type of debt (i.e. medical vs rent), whether or not the prospect voluntarily disclosed the obligation, and whether or not he/she is making an attempt to re-pay the obligation. Trust is key, a prospect who volunteers the information and is making an attempt at satisfying the debt is preferable to the applicant who doesn’t disclose the collection account, denies the obligation when asked or who blames the past landlord or other creditor for misdeeds. Of course, in an

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ideal world, all prospects would honor their credit obligations, pay their debts when due, and be honest and truthful in the application process.

Always been a nice and quiet community, no bother, no worries. Everyone kept to themselves; never ever had complaints about behavior. Well, that all changed when I rented to these last two characters! Ever since these clowns moved in, flashing me their ‘doctor’s note’ saying they could smoke pot, they’ve been puffing away ever since. Apparently they claim to be ‘disabled’ and that because they are ‘disabled’ they get to do whatever they want; smoke literally billows out of their apartment! I’m concerned about lots of things, but mostly, the little

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girl who lives next door, I believe that she’s asthmatic. How much more of this must I, and the neighbors take?

The audacity of some medical ‘professionals’ to abuse and game the system by willfully prescribing the use of ‘medical marijuana’ to non-disabled fraudsters is an affront to all truly disabled persons. As of this writing, the use of marijuana, medical or otherwise, is still illegal under federal law.

California enacted the Compassionate Use Act which allows for the possession of a limited amount of marijuana, for personal use, provided certain requirements are met. According to the California Department of Justice, qualified patients and caregivers may possess 8 ounces of dried marijuana, as long as they possess a state-issued identification card. In addition, they may only maintain 6 mature or 12 immature marijuana plants. Local governments may allow patients or caregivers to exceed these base levels.

In addition, marijuana smoking is also restricted by location. It may not be smoked wherever smoking is prohibited by law, within 1000 feet of a school, recreation center, or youth center, on a school bus, or in a moving vehicle or

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boat. The right to ‘smoke’ marijuana in your apartment community is not automatic, and will depend upon the individual facts of each case. The use of non-medical marijuana is illegal under both California and federal law, and cannot be used or smoked anywhere, including your community, and can be grounds for termination of their tenancy. The use of medical marijuana requires that the user be disabled, and the disability must be ‘verifiable.’

Additionally, the disabled individual must request a “reasonable accommodation” from you the housing provider prior to just lighting up. Once the disabled person makes the request for a reasonable accommodation, you are obligated to consider the request, and attempt in good faith to accommodate the request in a reasonable manner. The accommodation does not necessarily require you to ‘grant’ the request outright, but you must make a good faith effort to provide an accommodation that addresses the disability, but does so in such a manner that it does not unreasonably ‘burden’ you the housing provider. The courts will apply a “benefit to the requestor” versus a “burden to the housing provider” standard in determining whether or not you met your obligation to reasonably accommodate the disability. In your specific situation, the initial hurdle for your new residents to surpass is to establish that one or both truly has a “verifiable” disability. A ‘doctors’ note, provided it has not been forged, although highly

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Q&A — continued on page 12

APPRAISALS & VALUATIONS

Lee Walker, MAI

suspect will generally satisfy the extremely low threshold here in California. The reasonable accommodation, their request to smoke willy nilly within the apartment, must be balanced with the ‘burden’ to you the housing provider, and those other residents that might be affected, i.e. the asthmatic child living next door, or any other resident that has a sensitivity to second hand smoke. It is conceivable, and probably likely, that an asthmatic child when exposed to the smoke billowing from next door, might have a devastating and fatal reaction. Certainly the neighbor child, with a truly verifiable disability, asthma, is entitled to be free of the exhaled smoke as a “reasonable accommodation” for her verifiable disability. When balancing the “benefit” of being able to light up in their apartment, with the “burden” to you as well as the extreme life threatening burden to the asthmatic child, courts would most likely find that a reasonable accommodation would be to prohibit the smoking of the marijuana within the apartment unit, or in any place that might affect the asthmatic child, or others with such a sensitivity to smoke, but provide an area within the community, possibly a portion of the outdoor common area that may be used for the smoking of their medical marijuana, or may even require the tenant to ‘injest’ the marijuana through prescribed pills or capsules or to injest by eating, i.e.

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Q&A — continued from page 11

exceptions to my rental criteria, my sign would be huge! How do I handle this?

brownies. Remember, reasonable accommodation issues are extremely fact sensitive and the analysis is dependent on a proper review of the relevant facts. Always contact an experienced attorney when faced with a request for a reasonable accommodation, as the issues are typically complex and a reasoned response must be made in a timely manner.

I’ve always heard that I should post my rental criteria in a conspicuous place so that applicants can plainly see whether or not they are qualified before they submit their application. I typically require that the applicants combined income exceed three times the rent, however I might make exceptions. Also, in years past, a foreclosure on an applicant’s credit report was an automatic disqualifier, but after attending your tenant screening class, I have reconsidered. With so many

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Yes, it’s a good practice to post your rental criteria in a conspicuous place.

The details and specifics of your rental criteria, however, do not need to be included, as these details and specifics are not necessarily static, that is, they may change or evolve over time depending on your situation. For example, your three times income requirement may work fine if you have a single vacancy and a dozen applicants, however it may be a bit too restrictive in the present economy, or in the event you have three vacancies, your phone hasn’t rung in days, and you’ve only received a single application in the past two weeks. Every owner should establish the following as their general rental criteria. A qualified applicant should: i) have a verifiable and positive credit history; ii) have a verifiable and positive past tenancy history, iii) have sufficient and verifiable income to

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meet his or her present and future financial obligations, and iv) should not pose a risk of harm to the rental property or to others. These general rental criteria can and should be applied equally and fairly to all applicants, and in compliance with all fair housing rules. Once applied, the best applicant should be accepted, not necessarily the first to apply.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $140,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

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Tuesday, September 16, 2014 ◆ 7:00–8:45 pm

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Federal Focus — The National Connection

BY GR EG BROWN

Outcome of Midterm Elections Critical to Apartment Industry

I

t’s once again that time of year when Congressional thoughts turn to the five-week August recess — vacations, Congressional Delegation (“CODEL”) trips, town hall meetings, fundraisers, parades and apartment community tours. Typically at this time of year I bemoan the partisanship that prevented so many straightforward legislative successes from happening before Congress departed for its

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extended vacation. I mock the impact of the “silly season” and the focus by members of Congress on keeping their jobs. Finally, I decry the mountain of bills that will be left undone until after Election Day, thus allowing Senators and Representatives to avoid tough decisions. Thankfully, you will be spared all of that. You’re welcome.

If you read NAA’s Apartment Advocate (and I know you do), then you know that the apartment industry has a number of major issues of concern unresolved and still in play.

Reauthorization of the Terrorism Risk Insurance Act (TRIA) is trapped in limbo between competing legislation in the House and Senate. The next chapter on disparate impact will be written by the Supreme Court should it decide to hear a potentially definitive fair housing case next term. We continue to rail — with growing support in Congress — against the proposal from the Environmental Protection Agency to expand the reach of the Clean Water Act. Finally, there is housing finance reform legislation pending but stalled in both houses of Congress.

All of the above notwithstanding, there are only 12 official working days left for Congress before the election.

The focus is turning from the substantive to the political and the name of the game is the Senate. There are numerous scenarios under which Republicans take control or Democrats hold on to the chamber. That is well-covered territory.

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The implications are what are most important to the apartment industry.

Should Republicans successful take control of the Senate, it could change the tone of the so-called “lame duck” session of the 113th Congress that occurs this December. The GOP will not officially take control in the 114th Congress until January but with that on the horizon, how interested will they be in negotiating with Democrats on outstanding policy issues? By the same token, will House Republicans be similarly disinterested in negotiating with Senate Democrats knowing that a more receptive audience awaits only one month later?

Democrats in the Senate, of course, will want to move as much as possible while they still control the process.

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This may actually meet the needs of Republicans who, in some cases, want to dispense with controversial issues before they are in charge and will take the blame for what is ultimately passed.

This cuts very differently across issues like TRIA, the Export-Import Bank, housing finance reform and others.

Looking to next year, if Republicans do control the Senate and more importantly the individual committees, the tone around some issues could be very different than it is currently. For example, under GOP control, Sen. Richard Shelby (R-Ala.) will become Chairman of the Senate Banking Committee. His view on issues like housing finance reform is very different than the current Ranking Member, Mike Crapo (R-Idaho). It’s safe to say that Shelby’s perspective is closer to House Financial Services Committee Chairman Jeb Hensarling (R-Texas).

It’s worth noting that should Democrats retain control of the Senate, Democratic Sen. Sherrod Brown (D-Ohio) will

become Chairman of the Banking Committee. He also has a different perspective on housing finance reform, especially as it relates to affordable housing requirements.

The other critical actor in all of this is the President. As the likelihood that Republicans take control of the Senate has increased, much conversation has taken place around how the President may change his style with Congress. Currently, he has taken the approach of using executive branch power to advance policy priorities. This typically means via regulatory actions.

The question is, will he continue with this approach when faced with a GOPcontrolled Congress or will he radically change direction? This latter tactic has been described as “pulling a Clinton.”

After the 1994 takeover of Congress by the GOP, the former President shifted tactics dramatically and actually began to work with Republicans on several issues. This was also called “triangulation” where the President got credit

on issues traditionally considered Republican causes. The largest example of this was welfare reform.

At least with the House of Representatives, there may never be an improved working relationship with the specter of litigation looming in the background. Before leaving for the August recess, Republicans in the House gave approval to their leadership to sue the President over what they consider to be his abuse of his executive power.

The question is whether they are serious in pursuing this or really trying to keep the conversation away from impeachment. The process of impeaching former President Clinton did not yield any benefit for Republicans and could be argued to have actually damaged the GOP brand. No one in House GOP leadership wants to go down that road again.

Thanks for reading. As always, email me about what you think of this column.

Talk to you next month. Greg

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: Can graffiti scratched windows be repaired? I have a number of windows that have been scratched or etched by graffiti vandals. Replacing the window is very expensive. Do you have any recommendations? Jessie Dear Jessie: Yes, graffiti damaged windows can be repaired. It is often a two step process

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involving removing the scratches or etching with a buffing compound and using anti-graffiti film over the glass.

Cerium Oxide rubbing compound is typically used with an electric buffing wheel for getting the scratches or etching out of the glass. Cerium Oxide can be found on the internet, glass & stone shops or good hardware stores. 3-M makes a very good anti-graffiti film that can be used as preventive protection or

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as a sacrificial layer. If you decide to do the work yourself, be careful with the electric buffing wheel. Keep the buffing wheel moving over the scratches and never concentrate on one spot for long as it will burn the glass. Removing scratches from glass is a bit of an art and we recommend contacting a repair firm specializing in glass graffiti removal.

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Dear Maintenance Men: While getting a unit ready for rent, I painted the concrete patio with flat concrete paint. The patio looks much better; however I am worried the surface may be slick when wet. Should I be concerned and what can I do about it now? Kristina Dear Kristina: Concrete patios can be slick when wet and more so after they have been painted. A simple solution is to use grit mixed in with the paint to give the concrete surface a bit of grip when walked on. Look for a clear non-slip polymer grip additive. The additive is mixed in with the paint or sealer and applied to the concrete with a roller.

The polymer grit can be found at any hardware store in either the concrete or paint departments. Polymer grit infused paint can also be purchased if you do not want to mix in the grit.

Avoid using silica sand or aluminum oxide; they both work, however they may change the appearance of the surface. Our recommendation for peace of mind would be to repaint the patio floors using the above information as a guide.

area of glued down turf/carpet to remove, use a hand scraper to pry the carpet off the surface. If you have a large area; use a roofing scrapper to quickly remove the carpet. The old glue can be removed using a scraper and applying an adhesive removal solvent or a heat gun. Never combine the heat gun and the solvent as the solvent is flammable. The solvent can be found at any hardware store and should be used in a well ventilated room. If you don’t want to use a solvent; use a heat gun to

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Maintenance — continued on page 69

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Dear Maintenance Men: I have a number of patio decks coved in artificial turf. Because of the sun and use, the “turf ” is looking worn and tattered. What can I do to make it look better? Do I need to remove the old turf before putting down new artificial turf or can I glue down over the old? How do I remove the old turf and is it difficult? If I want to go back to a natural surface, how do I remove the adhesive? KC Dear KC: Sounds like you have your work cut out for you! In order to get the new turf/carpet to look good on the deck, the old must be removed. The new turf/carpet will not stick to the old carpet and the old glue will need to be removed as well. If you have a small

soften the glue and use the scraper to remove the glue. Both methods are messy and labor intensive; however the heat gun is the less toxic of the two. If you are not replacing the carpet and want to return to a natural surface; power sanding or media blasting may be needed to remove any trace of the glue. The surface will need to be sealed to complete the job.

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Student Housing — Leasing University

BY MARY GWYN

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tudent housing owners and managers face the same challenge each year: students leave for the summer and the community is below projected occupancy levels for September. Despite the positive investment that student housing offers, from the onsite vantage point, occupancy may still be a challenge, made more so by an abundance and new product with great amenities.

Not to worry. Competitive student housing markets invite creative ways of

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capturing more traffic, as well as making the “old” traffic pay off. By adopting the following techniques, student housing owners can immediately improve leasing results.

Dangle a Carrot The best way to get effective leasing from student housing staff is to dangle a carrot in front of them. Because student housing turnover greatly ranges from 70–100%and is sandwiched in very short time periods, the number of leases and renewals needed to achieve desired occupancy can be a bit daunting for property management professionals.

For the less seasoned leasing teams, it can be downright frightening. And if a community does not achieve its leasing goals before students leave for the summer, the challenge is greater still.

Calculate the number of renewals and leases that are needed. Break that end goal into chunks based on how many weeks are remaining in which to achieve it. Even if the goal is large,

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breaking it down helps the staff to focus and be less intimidated. Front load the numbers, requiring more leases at the beginning, the taper them off later.

That way if onsite team members have trouble achieving the early goals, they can add to the following weeks.

Once goals are set determine rewards that the entire site team will earn as each leasing goal is achieved.

Especially for student employees, these are likely to be the first bonuses they ever receive, and even small rewards bolter enthusiasm and improve focus.

Communicate the goal and the reward clearly and frequently. Place reminder notes on each phone, computer, door, employee bathroom, paycheck, break room and anywhere staff will see them but customers will not.

Change the message and notes periodically to make sure they do not fade into the background.

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are just as important as with conventional rental housing. Keeping staff trained and at the top of their games is not easy with the current workforce, particularly for student housing. Many college properties hire students, and because leasing is not their full-time job, keeping them trained and focused on the apartment business requires extra effort.

Relationship building is crucial, so if the first documented contact is by phone, make sure the leasing professional works hard to get to know the prospect, his or her goals for housing, roommate needs and other preferences.

Make sure leasing professionals have a goal of conducting a 10-minute phone conversation (with no hold time).

Train them to “tour” phone prospects on the website, giving the student a sneak preview of the apartments offered and increasing their interest by answering some preliminary questions.

All staff should use guest information cards that are tailed to student housing and student needs. The most effective guest cards pose questions in a conversational manner so they give visual cues that coach the leasing professionals as they build relationships with their prospects.

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10 Effective Email Tips The use of email in leasing has grown exponentially. If the first leasing contact is by email, leasers should carry on an e-conversation, much the same as in a phone or in-person encounter. Here are a few tips for effective email communication:

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1) Respond Quickly. The average online experience is short, and e-shoppers want information fast.

Set email lead response times to no longer than two hours. If staffing and computer access allows, respond instantly.

2) Ask a Question. End each email with a pertinent question for the prospect, so he or she is more

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Student Housing — continued on page 20

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Student Housing — continued from page 19 likely to follow up. Use a guest information card as a guide for questions to ask.

3) Craft Clever Responses. Have clever auto-responders for times when no staff members can respond immediately.

4) Listen for Incoming Emails.

Crank up the volume and make sure you can hear your notification signal that you have received a new email.

5) Be Specific. Make sure to answer the prospects specific questions.

So many email responses give “the spiel” without addressing the prospects detailed concerns.

6) Build a Relationship. Find out more about prospects and their preferences with each email.

7) Close the Deal. Close, close, close — even by email. Offer to attach applications, to take upfront fees by credit card or to select an address or view.

8) Make It Easy. Get the application and leasing fees. Direct the prospect to the online application or offer to fax or mail the information if necessary. Make it as easy as possible.

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9) Track All E-Leads. E-lead followups are often neglected simply because of the lack of a formal tracking system. This can be as simple as the guest information card or as sophisticated as using lead management software.

develop. Ready-to-use tools help assure that the leasing team actually follows up, and if it is well done, this technique produces consistent results even when traffic is low.

10) Try Texting. Phones are no longer just for calling. More and more, people are communicating via text messaging. A word of caution, however, make sure your leasing professionals are trained on proper texting etiquette. “U” is not an acceptable abbreviation for “you”.

Pull Out the Old Guest Cards Leasing professional need to stay in touch and continue to close with every prospect until his or her decision is made. But before students leave for the summer, leasing traffic can be overwhelming.

Guest cards may be stuffed in a box and follow-up limited by lack of time.

Pull out those cards and call everyone back. Use email, mail — everything — to try to revive the “dead cards.”

Conventional wisdom is that most sales are made after five contacts.

Implement a well-designed contact plan that is simple to use, that the leasing professionals are confident in, and better yet, which they have helped

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Have a Follow-Up Plan Follow-up plans should use myriad methods of contact, although plans may vary based on individual customer preferences: phone, email, texting, mailing — there are many options.

1) The Phone Call. Phone calls should be one of the first methods used. They should be made soon after the relationship is established, while prospects still remember the person they met with at the community and while it is fresh in the prospect’s mind. Have something new or helpful to say to the student — such as an answer to something asked during their visit or that an apartment has become available.

Be prepared to leave a voicemail if no one answers.

In fact, a five minute phone call right after prospects have left a community, thanking them for coming by and affirming how a community would be there perfect home, is a great way to make sure Student Housing — continued on page 22

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camera to photograph features they wanted to remember. If possible, make a point to get the prospect in the photo of an apartment that has a compelling view or at some other memorable location. Then include the photo in a follow-up email. Most people love to see themselves in pictures.

Student Housing — continued from page 20 a community is firm in their minds.

2) The Email. Email is a simple and speedy way to follow up. Include a low-resolution photo of the community, staff members, amenity or a resident event as part of every email , as well as a link to the community website.

3) The Print Pieces. Use the following types of mailers to continue following up with each prospect: greeting cards, flyers, invitations to summer activities, newsletters with a personal sticky notice, activity calendars, postcards with photos of the property, postcards with photos of the staff holding paintbrushes, tools, mops and brooms (“Getting Your Apartment Home Ready For You!”) 4) The Digital Photos. While prospects are visiting, use a digital

Appeal to the ‘Cool Hunters’ It would be too costly to use every follow-up method, so pick a few and do them well. Gen-X and Gen-Y marketing experts say to be cute and clever in marketing collateral and to appeal to this “cool-hunting” segment of the population. Use cool themes and be consistent and repetitive so the marketing message gets through.

Keep Student-Friendly Hours. A community will miss student traffic if it keeps leasing office hours of 8 a.m. to 5 p.m., Monday through Friday. In fact, one 200-unit student property opens to the public from 11 a.m. to 8

p.m., seven days a week (although the administrative staff is there “banker’s hours” and will gladly lease before 11 a.m.). They set their hours according to their tracked call and visit records, rather than wasting payroll hours.

Go to Student Places. Student staff at one apartment community splits the campus buildings and each week peppers the bulletin boards with brightly colored flyers that include the community name, website and phone number in tear off pieces at the bottom of the page. Put them everywhere: campus student centers and lounges, academic buildings, every bulletin board, areas outside restrooms or near couches and lounge areas.

Find out orientation dates for incoming students. On those days, during exams and on random hot school days, come to campus with cold bottled water with the community’s name, basic information and website Student Housing — continued on page 24

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Student Housing — continued from page 22 on the label, perhaps with a business card tied to the top of the bottle.

Include parents who are visiting with their children on the distribution list and provide them with information about off-campus housing.

If the college asks that you leave campus, go nicely. Then go to highly trafficked parking and shuttle areas off campus or other strategic walkways and locations at the edge of the school.

Be careful not to be rude or offensive, but be persistent.

Be Visible. Get noticed from campus and outreach visits. Wear a distinctive colored shirt or polo shirt on each marketing mission, branded with the apartment community’s name and website in big letters across the back with the community logo.

Work with the School. Develop a strong relationship with the campus housing office. If possible, arrange to have a link on the schools website. Many

schools do not have adequate dorm space, resulting in a predisposition to work with reputable housing providers.

Regularly replenish brochures or flyers at this office — it is the first place parents and students seek housing. Invite the campus housing dean and staff to visit the community and give them the grand tour. Offer clubhouse facility or business center space at the community for the dean to have department meetings away from campus as a guest.

Build a strong relationship.

The Coffee Shop Connection. Be visible on campus, sure, but where else do students hang? Coffee shops have become a rage around campus and most will allow advertising and cooperative marketing arrangements. Even after school is out for the summer, students show up and spend time. Insert more detailed material in reading stalls and on tables — people are more likely to absorb attractive written items.

Whatever the format, find a way to market. And find the student hangouts.

For coffee shops, bookstores and other places students matriculate, consider writing the “property’s store,” in a way that sounds either like a news story or interesting account. Include photos, a calendar of events, a special bio of a “famous” resident or photos from social events. Get creative. This can be printed inexpensively on newsprint to appear like a current events tabloid.

Use the Web Because websites work 24/7, addresses should be posted on every piece of marketing collateral and on signs and banners that prospective student renters may see.

A community’s domain name should be viewed as a marketing tool and selected to be memorable. In a market with six apartment communities with names that start with “Campus,” a URL of www.CampusAnything.com, will be diluted by other address that begin the same way and may point a

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Call or stop by to see how much you can save.

confused prospect to a competitor.

It is still recommended that the apartment community’s name be obtained as a URL, but select an additional domain name that is more marketing-friendly to publish on marketing collateral and invisibly link to the community’s website.

Be creative and keep it simple.

For example, one community with a difficult name secured the URL, www.

LiveOffCampus.info. If the apartment community offers a special feature or unique amenity, use that as the URL. It then becomes a memorable marketing tool. It can be something simple, such as a free shuttle to campus, say Ride2School.com or FreeRide.info.

It is relatively easy and inexpensive to obtain additional domain names.

One resource for researching URLs is www.register.com.

Make sure the community has a link on the schools website. Strategically plan links to other student oriented sites, cafes, cool clothing stores or any-

thing that has appeal to the student population on and surrounding the campus. For example, campus housing with a location near skiing has weblinks to local resorts, daily ski conditions, outfitters and any special student discounts.

Current Residents Spread the Word If it is not too late, push hard for renewals. Some student housing providers offer a discounted rate to students to store their possessions in their apartment homes for the summer, as long as they renew for the same address for the fall semester.

Reward Referrals. Get students who already believe in the product involved in the search. Use any current and summer residents, as well as all renewing students who may have left for the summer, by offering rewards for any students they refer. Publicize the program all over the community and by sending email and mailed information to the returning residents.

Select rewards that are legal in the state in which the property is located. (Many states do not allow cash for referrals to those without a real estate license.)

Take photos of “winners” and post them around the office.

If remuneration is not legal, common sense marketing may help encourage referrals. For example, one community use the theme, “Want Your Mom to Pick Your Roommate?” The flyer had a photo of the property manager and cleverly convinced students to search for their own roommates.

Another site used the theme, “Choosing Your Roommate Is It’s Own Reward!”

The flyer had a shared room divided in two, a line down the middle, one half clean and perfectly organizes, the other in total chaos, covered with the roommate’s debris.

Appeal to Diverse Interests With higher vacancies, position Student Housing — continued on page 28

WESIERSKI & ZUREK, LLP ATTORNEYS AT LAW

Are pleased to announce that THOMAS B. CUMMINGS will be joining the firm starting August 1, 2014.

MR. CUMMINGS will be teaming with TERENCE P. CARNEY in handling: 1. Defense of apartment owners & managers concerning Fair Housing claims, ADA claims, wrongful eviction claims, mold and other habitability claims, or other claims brought by tenants against landlords; 2 Defense of employers concerning employment claims brought by employees including workplace harassment and discrimination; 3. Eviction and landlord/tenant disputes.

email: tcummings@wzllp.com

email: tcarney@wzllp.com

www.wzllp.com 1 Corporate Park Suite 200, Irvine, CA 92606 Tel: (949) 975-1000 Fax: (949) 756-0517

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Certified Housing Provider Education Program It’s the “KEY” to your SUCCESS!

— Fall 2014 Program — Each Wednesday, September 10–November 19 • Time: 8:30am–12:30pm This 11-week comprehensive training course is beneficial to ANYONE in the rental-housing industry!

Apartment Owners, Regional Property Supervisors, Resident Managers, Onsite Office Personnel, Maintenance Personnel and Apartment Vendors are all welcomed to join us as industry leaders and seasoned professionals cover topics from residential management to maintenance and emergency preparedness.

Take one, or take them all — the choice is yours.

Residential Property Management — 9/10/14 Property Marketing Analysis & Strategies — 9/17/14 Property Maintenance — 9/24/14 Leasing Techniques & Renting to Qualified Residents — 10/1/14 Legal Issues Affecting Landlords & Tenants — 10/8/14 Human Resources — 10/15/14 Fair Housing & Government Standards — 10/22/14 Employee Development — 10/29/14 Financial Management & Budgeting — 11/5/14 Liability, Emergency & Crime Management — 11/12/14 Insuring & Protecting Your Community — 11/19/14

“UNLOCK” your potential…

REGISTER TODAY!!

All Classes held at the AAOC Office — 525 Cabrillo Park Drive, Suite 125, Santa Ana, 92701

Members: $395

Non-Members: $495

Per Module: $49.50

Per Module: $59.50

Payment must be paid in full by event date. Cancellations require 72-hour notice.

To REGISTER — Go online: www.AAOC.com or Call: (714) 245-9500 2 6

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Certified Housing Provider Education Program

Instructors

The Apartment Association of Orange County would like to recognize the instructors of our Certified Housing Provider Education Program. They make it possible to offer this educational program to owners, managers, and members of the rental-housing industry. To register, call (714) 245-9500 today!

Frankie Alvarez Buffalo Maintenance Company

Denise Arredondo JLE Property Management

Naomi Bailey Naomi Bailey Performance Training

Christine Baran Fisher & Phillips LLP

Todd A. Brisco Todd A. Brisco & Associates

Irina Cioban Santa Fe Management

Stephen C. Duringer, Esq. Duringer Law Group PLC

Laura Lemansky Apartment Guide

Rich Lombardi Property by Net

Tony Maggi MPMS

Jim McClung American Environmental Specialists, Inc.

Carrie Polonsky Advanced Management Company

Caryn Bennett Contemporary Information Corporation (Not Pictured)

A P A R T M E N T

Juanita Preciado-Hernandez Orange County Housing Authority (Not Pictured)

Angela Garbiso Orange County Fire Authority (Not Pictured)

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Student Housing — continued from page 25 the apartment in a way that creates instant interest. Give students a “wow factor,” something that is a nice surprise when the prospective student sees it.

Models should not only look nice, but also have sizzle, which should be achieved through more than simply nice furnishings or drapes.

For example, one older community that was tight on space inserted hutches in a few of the walls. Each was designed to fit neatly between the studs and each served a different purpose. One had a folding ironing board that was hidden from view. Another had a vanity shelf that folded down with a mirror and shelves for personal items. Each offered a pleasant moment of surprise and expectation to the prospect.

Another idea is to position the apartments in a way that appeals to diverse interests. This is even more important with older student housing that may not have the most current

amenities. It may not be feasible to have more than one or two fully furnished models, but mini-models can usually be completed economically and are a way of merchandising the apartment homes to have greater appeal.

Give leasing professionals a budget, some guidelines, including a time frame in which to buy and accessorize the apartments, and then let them go to work. If staff members get invested in the project, they will have an easier time leasing the apartments in which they personally have created the minimodel. One team gave each leasing professional a difference apartment to spruce up and then rewarded a bonus for the most creative mini-model.

These accessorized apartments can be customized to appeal to distinctive types of students. At a community that allowed the leasing team to create them, one mini-model had been designed with features that included a CD player or mp3 player playing soothing music; attractive bowls with potpourri; thick,

rich bath towels; a basket with color and scent-coordinated bath accessories such as salts and oils; and the tub had been filled partially inflated with white and purple balloons to look like a filled bath.

To appeal to the more serious students, one was designed with a large calendar daytimer, desk lamp a good thesaurus and dictionary, computer monitor, mouse and mouse pad (with the community’s logo and website address on it), a nice pen (also with logo) and other items. There also was an apartment accessorized for fun, with brightly colored cups and straws, beach towel, beach chair draped with flower leis, confetti on the counter and other festive items.

To give greater incentive to lease immediately, prospects that leased one of the accessorized apartments the day of their visit were given the accessories as a move-in gift.

Student Housing — continued on page 30

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GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS 2 8

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Strong & Durable Solid or Multi-Color Plush Carpet with Soil Protection

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(714) 282-0174 • Fax (714) 282-0192 Mon. – Fri. 9:00

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Student Housing — continued from page 28 ‘There is Only One Just Like This’ Reward leasing professionals who close every time there is an opportunity.

Frequently mystery shop, listen to phone conversations, join in on showings, double team closings and do whatever it takes to make sure every encounter becomes a closing opportunity.

Make it easy for the prospect (and the leasing professional) to close. Have clear, clean forms that can be sent easily by email. If possible, provide forms on the website to be downloaded and filled out online.

Teach leasing professionals to create a sense of limited availability. The phrase, “There is only one just like this!” is always true. Train staff members to present a feeling of “time is on the essence,” and that the student must make a decision soon or there may not be an apartment home left. Another way to create a sense of urgency is to create an increasing scale of rental rates.

Giver leasers extra tools, such as the

ability to lock in rates for prospects who leave a nominal and fully refundable “48-hour hold fee,” but who complete initial application paperwork. The psychological result of completing the paperwork often gets the prospect emotionally committed, even if he or she leaves without finalizing the lease.

Then the leaser offers the opportunity to simply call back and confirm without having to make a separate trip once the decision to live at the community is made. Another use of the 48-hour hold might be to make sure a specific apartment address is available when the prospect makes his or her decision.

Accepting credit and debit cards is critical and gives leasers the ability to close by phone, collecting the upfront fees without the prospect having to return. Or if a student is at a community but without the funds to pay the fees, offer to let the student call his or her parents or guarantors and let them pay by credit card on the spot so the student does not risk losing the apartment.

There are a myriad of ways to close

— the key is closing every time.

Necessity is the mother of invention and competitive student housing markets invite creative ways of capturing more traffic, as well as making the “old” traffic pay off. Following these techniques can result in immediate improved leasing results.

Mary Gwyn, CPM, is a trainer, speaker, marketing consultant and chief innovator with Apartment Dynamics and has over 20 of experience in the multifamily industry. She can be reached at (336) 884-8845 or MGwyn@AptDynamics.com

Are you looking for a particular product or service?

We can help!!

Visit our Buyer’s Guide beginning on page 53 for the resources you need!

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SATURDAY NIGHT SPECTACULAR! ngels vs.

Texas Rangers Exclusive AAOC Member Package: TICKET – Right Field Pavilion CHANCE TO GO ON THE FIELD for batting practice before the game FIREWORKS SPECTACULAR after the game

Saturday, September 20th, 2014 Game Time – 6:05pm – Angel Stadium Tickets available by phone at

714-245-9500

Parking not included — All Sales Final Tickets MUST be picked up at AAOC Office by Thursday, September 18th

Thank You to Our “Grand Slam” Sponsors:

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It’s Official: California is in a Drought!

Water Saving Tips and Rebate Offers to Use Water Efficiently FROM THE MUNICIPAL WATER DISTRICT OF ORANGE COUNTY

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n times of drought, it is important that we use water efficiently. There are a number of things you can do to join the water use efficiency movement and stop wasting water. This article will highlight areas in your residence where substantial water savings can be realized. For more information about rebates levels and qualified products, please visit www.mwdoc. com\rebates. For more information about water use efficiency, please visit www.mwdoc.com/wue.

dishes instead of running water continuously can save you nearly 5,000 gallons a year. Another way to reduce your water use from faucets is to install an aerator or under-sink flow control valve or aerator to truncate the flow rate. The current kitchen faucet flow rate from the California Green Building Standard is 1.8 gallons per minute.

Indoor Tips Toilets Toilets are one of the most used indoor devices. High efficiency toilets save an average of 38 gallons of water per day, which can reduce your water bill and save you money. Rebate level: through June 30, 2014 you can receive $50 or more for replacing your older toilet with a high efficiency model.

Faucets Using short blasts of water to rinse

Plumbing Flow Control Valves Flow Control Valves are designed Drought — continued on page 34

Lic #942823

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California

ROOTER & PLUMBING INC. LICENSE #703820

Servicing all of Orange County California Rooter & Plumbing offers a wide variety of plumbing and drain cleaning services; electronic leak detection, gas and custom repiping, water heater repair and replacement to all sewer and drain clearing needs. *Account Price

Regular Price

Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $68.00........................................ $99.50 BASIC SERVICE CALL .................................................................................. $68.00........................................ $99.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $75.00........................................ $99.50 ROOF ACCESS 3" or 4" up to 140' .................................................................... $181.00...................................... $250.00 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $690.00...................................... $950.00

Water Heaters

30 Gallons Gas Water Heater .......................................................................................................................... $799.00 40 Gallons Gas Water Heater .......................................................................................................................... $799.00 50 Gallons Gas Water Heater .......................................................................................................................... $851.00 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice.

Price includes: American Water Heater or Bradford White, Complete Installation includes: 2 water flex, earthquake strapping, gas flex, and shut off (if needed), new water shut off above heater (if needed), vent connections, haul away old heater and sales taxes. Any modifications to existing plumbing, system or structure extra.

3 convenient ways to order service request: Call, fax or order on-line for same day service if ordered before 3:00 pm • Licensed, bonded and insured • One year written guarantee, parts and labor • 60 days on most drain cleanings

949-222-2202 • 714-505-0577 fax 949-222-2214 M – F 8:00 am – 5:00 pm Call regarding overtime & after hour rates*.

Same day credit available — We accept major credit cards

Se Habla Español

See us on line at: www.calrooter.com

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Drought — continued from page 32 to maintain water pressure while reducing water flow in faucets and showers by up to 60%. Devices: 2.0 gallons per minute or less — used under sinks or before the showerhead.

Rebate level: $5 per flow control valve with a minimum of 20 valves.

Dishwashers During a kitchen renovation, remember that an Energy Star certified

dishwasher with a water factor of 4.25 gallons per cycle or below uses advanced sensor and jet technology to get your dishes clean while using less water and energy.

Clothes Washers Energy Star certified clothes washers with a water factor less than 4 use 35% less water than regular washers. They also have a greater tub capacity, which means you can wash fewer loads to clean the same amount of laundry.

With a high efficiency clothes washer, not only will you use less water, drying time is also reduced, resulting in a 20% reduction of energy use.

Outdoor Tips Landscape The less turfgrass you have, the less water you need. Turfgrass is considered one of the highest water-demanding landscape plants. Having less than 50% of turfgrass representing your irrigated area in your landscape can reduce your water usage dramatically. Increase the plant diversity of your landscape by planting climate appropriate plants. Visit www.bewaterwise.com for plant lists.

Turf Removal Rebate level: $1 (or more) per square foot of turfgrass removed.

Sprinklers Consider installing sprinklers with rotating sprinkler nozzles to control the amount of water being applied to your landscape. Many great sprinkler nozzles on the market today use lower precipitation rates to reduce runoff and improve water distribution uniformity. Rebate level: $4 (or more) per rotating nozzle.

Drip Irrigation Drip irrigation systems are very different from pop-up sprinkler systems.

Rather than spraying wide areas, drip systems utilize point emitters to deliver water to specific locations at or near plant root zones. Water drips slowly from the emitters either onto the soil surface or below ground. As a result, less water is lost to wind and evaporation, and weed growth is minimized.

Drip irrigation systems are very waterefficient and are even customizable for different plant varieties in a small area.

Smart Timers Weather Based Irrigation Controllers adjust irrigation schedules based on local weather conditions.

These climate-based systems gather local weather information to make irrigation run-time adjustments so Drought — continued on page 38

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A forum for networking, information and education

Resident Rewards…Revealed!

We all know that residents who feel appreciated feel more satisfied. When residents feel satisfied, they’re more likely to remain your residents. But what can you do to help your residents feel appreciated? We suggest developing a Resident Rewards Program to help keep resident retention at an all-time high.

In Resident Rewards… Revealed! you’ll discover: • The key factors that help residents feel satisfied with your community • The main way your residents feel a sense of “community” and appreciation • Creative, engaging and budget friendly ways to show your residents that you really do care about them Learn how to develop a Resident Rewards Program to reward your community, with happy residents!

Our Guest Speaker: Rommel Anacan President, The Relationship Difference

Proudly Sponsored by: EMBASSY SUITES — ANAHEIM SOUTH HOTEL 11767 Harbor Blvd., Garden Grove, CA 92840

AXIOMETRICS INC. Smart Data. Smart People. Smart Decisions. TM

Date:

Wednesday, September 17, 2014

Time:

11:00 am............. Registration & Networking 12:00 –1:30 pm.... Lunch & Program

Cost:

Location: Embassy Suites Hotel 11767 Harbor Blvd. Garden Grove, 92840 Cross Streets: Harbor and Chapman

Member: Nonmember:

$39 per person $55 per person

(Payable in advance)

Vendor participation limited to AAOC Product & Service Council members

Reservations: Call (714) 245-9500 Register online at www.AAOC.com Reservations & Cancellations Require 72-Hour Notice

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Drought — continued from page 34 your landscape always receives the appropriate amount of water. There are a wide range of products in this category with various weather input options and landscape-specific adjustment factors.

Sensor-based controllers rely on soil moisture sensors placed below ground in the root zones of lawns and landscapes to determine if and how long to water. For optimal plant health, soil moisture should be maintained between lower and upper target moisture levels. Using a soil moisture sensor is a simple way to schedule the regular irrigation program to run based on the soil moisture. Rebate level: $25 (or more) per smart timer station.

Leaks Stubborn leaks are common and they can be as easy to fix as tightening a nut or replacing a washer. Unfortunately, most leaks aren’t discovered until it is

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too late. Using water meters or flow sensors are excellent resources to determine if there are any leaks. The EPA has designated March 17–23, 2014 as “Fix a Leak Week.” What better time than now to join the water use efficiency movement and stop wasting water!

Aiming for an indoor service pressure (measured in pounds per square inch; psi) between 60 psi and 80 psi can improve the flow out of faucets, prolong the life of piping, and eliminate silent leaks, such as those in toilets. A Pressure Regulating Valve (PRV) can help prevent your indoor pressure from being too high. However, PRVs need to be replaced about every 10 years.

Outdoor leaks can go unnoticed even more easily. A few key locations to pay attention to include: hose bibs, sprinkler heads, irrigation piping, and valves. Consider installing pressureregulating sprinklers with high efficiency nozzles to control the amount of water being applied to your landscape and reduce maintenance at the head.

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Reducing high pressure also eliminates problems such as misting sprinklers, water lost to evaporation, and potential irrigation system damage.

About MWDOC Our mission is to provide reliable, high-quality supplies from MWD and other sources to meet present and future needs, at an equitable and economical cost, and to promote water use efficiency for all of Orange County.

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

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Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers

Instructed by: Fair Housing Council of Orange County Date:

Tuesday, October 28, 2014

Time:

9:00 am to 12:30 pm 8:30 am Registration

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Cost:

$79 AAOC Members & Fair Housing Partners $99 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

3 CEC Points

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on October 28, 2014 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Social SEO Marketing Tactics Your Apartments Should Implement

BY MARTIN CANCHOLA

A

amount of value to your campaign.

s the relationship between SEO and social media becomes even more entangled, it is important to note that any successful SEO strategy requires some form of social component as well. Continue strengthening your multi-family SEO online marketing strategies by following these tactics:

2. Brand Name Registration on Major Social Channels will improve search engine rankings. A Facebook, Twitter, Google+, YouTube, LinkedIn, Pinterest, etc. presence can boost your credibility and authority with both Google and also with your audience.

1. Onsite SEO Audits should be the building block of your SEO campaign. They are relatively inexpensive and provide a great

3. Content Distribution through Social Channels can also help you

build better credibility with your audience as more content is produced and distributed.

4. Show Social Media “Connect” Buttons throughout Website and get better value from every visitor to your website. You will give them more options to follow your Facebook or Twitter page as well and can also continue building your credibility with search engines as well.

DON’T GET CAUGHT USING THE STAIRS! ELEVATOR ISSUES? WE GOT SOLUTIONS!

REPAIRS • MAINTENANCE • MODERNIZATION • SERVICE MAINTENANCE SERVICE/REPAIRS MODERNIZATION

Before Modernization

Keeps mechanical and electrical equipment running with optimal performance.

We install the best non-proprietary equipment that will deliver better energy efficiency, performance and reliability.

SERVING THE LOS ANGELES, ORANGE COUNTY, SOUTH BAY, SAN FERNANDO AND SAN DIEGO AREAS LOS ANGELES, RIVERSIDE, & ORANGE COUNTIES: 449 W. Allen Ave. Ste. 112 San Dimas, CA 91773 Ph: 909-592-2400 Fax: 909-592-2488

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After Modernization

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Cylinder Replacement Annual Pressure Test 5 Year Load Test ADA Upgrades

“ELEVATE YOUR LIFE”

Performance Elevator is offering a free month of service when you let us take you up and down monthly. Performance specializes in service, repairs, and modernization. So hurry…Don’t let free money pass you by!

Call Today for a FREE Estimate SAN DIEGO COUNTY: 8895 Town Centre Dr., #105 San Diego, CA 92122 Ph: 858-458-0766 Fax: 909-592-2488

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www.performanceelevator.com Contractors Lic. #929920

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5. Make Sharing Content Easy for your audience by adding social sharing buttons. In this way you can better syndicate your content, allowing for more visitors and increasing SEO-social rankings.

6. Build Email List with easy management programs, and stay in touch with visitors to your page by requesting contact information on your page.

GIVE ME 15 MINUTES AND I’LL SHOW YOU HOW TO GET YOUR RENTERS TO SATISFY YOUR REQUIREMENT THAT THEY BUY LIABILITY INSURANCE. SMART APARTMENT OWNERS HAVE THEIR RENTERS PROVIDE LIABILITY INSURANCE AND DO IT EFFORTLESSLY!

7. Join Pinterest with image-based content and gain the SEO benefits that each pin-link can provide for your multi-family websites.

You know the world is changing and you have to change with it.

Everything that is important is moving to the internet and things are being done on line. Trying to get your renters to provide at least liability insurance has been very difficult in the past because of their need to locate an insurance agent and then your need to follow up, on making sure they give you a copy of their policy.

8. Add More Content to Your Blog, and increase the chances of your properties to return as a search result. High-quality content can help you gain more organic traffic and can also increase your credibility within your field.

Now there is a solution for your problem. Same day coverage is available if your renter certifies they have had no losses in the past 48 hours and the move in date is on or after the rental date. Coverage extends to all roommates on the lease on the date of loss. Your renter can conveniently be billed on a monthly, quarterly, semiannual or annual basis with very low ($1) installment fees.

9. SEO Link Building Campaigns signal your quality, relevance and credibility to search engines. Build links to your high-quality content, comment on relevant blogs and participate in forums to continue growing your apartment’s credibility.

What do you have to do? You start by qualifying your building.

“A” rated buildings receive special rates. See if your building qualifies. If it does, the tenant can buy the renter’s policy on the day they sign up with you. All they do is go on line and select the coverage they need and/or you require. Done!

10. Submit Guest Blogs to improve your online exposure and expand awareness to new or different audiences. Reach out to some of the top blogs within your geo-location and start reaching out to local bloggers.

Contact us today for further information. We also have the ability to notify the property manager or agent when a policy is purchased, cancels or renews.

CALL US NOW! (714) 534-6310 OR (800) 640-4743 OR EMAIL US AT INFO@PHDINSURANCEBROKERS.COM

Martin started his own venture in 2013 with his business partner Ronn Ruiz bringing Local SEO Services to the multifamily industry. When he’s not optimizing websites for apartments you can find him enjoying time with his family, rock climbing,

Call 800-640-4743 www.phdinsurancebrokers.com Email: info@phdinsurancebrokers.com

keeping up on new SEO tactics and listening to audio books about a wide variety of topics from monetary history to real estate investing.

License # 0462338

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6 Things to Instagram at Your Community

BY FAITH HINZ

I

nstagram, the photo sharing social network, has grown like crazy in the three and a half short years since its initial launch in October 2010. And it’s showing no signs of slowing down. According to its website, Instagram has 200 million monthly active users throughout the world (that’s just a bit less than the population of Brazil!) sharing an average of 60 million photos per day.

Have an Instagram account for your property but stumped about what kinds of pictures to take and post?

Here are six ideas to get you started.

1. Signs of summer: Summer will be here before we know it. Take photos of the different signs of summer

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2. How you’re going green: Appeal to eco-friendly renters by showing off how your community is going green.

Snap photos of recycling bins, reusable cups (in place of plastic water bottles and Styrofoam cups), earthfriendly cleaning supplies and anything else that makes your community green.

3. Pets in your community: Snap photos of pets out and about in your community (but ask for permission first — some humans are very protective of their pets!)

People love pictures of cute animals...search Instagram for hashtags like #catsofinstagram or #catstagram and you’ll quickly see what I mean. Plus, sharing pet photos on Instagram is a great way to show that you really value your furry residents.

4. Your all-star staff: Your employees are a key element of your community. Share a group photo of your team or photos of individual employees on the job. It’s a great opportunity to add a personal, human element to your community.

5. Your community events: Holding a canned food drive for the local food bank? Take a photo of all the items you collect. Planning a resident appreciation BBQ? Snap a photo of the buffet table filled with delicious treats.

Property Management Specialist Serving All of Orange County Call us about our Price Guarantees

around your community, such as blooming flowers, the swimming pool or the fountain you just turned on for the season.

6. Local landmarks: Snap photos of things that make your neighborhood unique. Add a photo of that great new sandwich shop down the street or the popular park down the block. These types of photos will give people a better idea of what it’s like to live in your neighborhood.

Faith Hinz is Associate Manager of Marketing and Sales Communication at Apartments.com. Read more at blog.apartments.com.

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OCTax — OpEd AB 2510 Should Have Passed

BY CAROLYN CAVECCHE

I

t’s discouraging to watch the California State Legislature, year after year, pass bills that are bad for California taxpayers. It makes you scratch your head wondering what world our elected representatives live in when they aren’t breathing the rarified air in Sacramento. And then, what’s worse, when a bill that should be a no-brainer comes before them, it doesn’t even get a chance to see the light of day, but is killed in a committee hearing. With the end of the legislative

session fast approaching, looking back, it is clear that AB 2510 (Wagner) was the best bill that should have passed, but didn’t, this last year in Sacramento.

Sponsored by Board of Equalization (BOE) Member George Runner and introduced by Orange County Assemblyman Don Wagner, AB 2510 would have required that the state provide a full refund to all individuals who paid a tax that was later declared unconstitutional or illegal. Hard to believe that anyone elected to represent

the taxpayers of California would have a problem with this concept. As BOE Member George Runner stated, ”It is criminal that the State of California can keep money it illegally collects from its citizens. Anyone who in good faith pays what ends up being an illegal tax should get their money back.”

AB 2510 was killed in the Assembly Revenue and Taxation Committee without debate, and as Assemblyman OCTax — continued on page 45

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

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OCTax — continued from page 44

fees paid by both businesses and individual taxpayers. There is arrogance to an attitude that states, “I can take whatever I want, whenever I want it.

And if a court of law says it was illegally gotten gains, too bad. You have to try and get it away from me.”

The government in power in Sacramento seems to have forgotten whose money they are spending. It belongs to the taxpayers.

Earlier this year in an editorial supporting AB 2510 the Orange County Register stated the obvious, “If someone

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Wagner remarked, “Votes like these are why the public has little trust in state government.”

Even if a tax is later declared to be unconstitutional or illegal, California taxpayers are only eligible to receive refunds once they exhaust all possible appeals. Whether or not taxpayers even know that the state has illegally taken their money, they have the responsibility to figure it out and fill out all needed paperwork. This includes all taxes and

For details about membership,

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takes your stuff illegally and is caught with it, you should be able to get your stuff back without jumping through bureaucratic hoops. The same should apply to government.”

Sadly, our elected representatives missed a great opportunity to show that they understand they actually work for California taxpayers.

Carolyn Cavecche, CEO and President, Orange County Taxpayers Association

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Your Elected Representatives Congress District 38: Linda Sanchez (D) 17906 Crusader Ave., Suite 100 Cerritos, CA 90703 (562) 860-5050 Fax: (562) 924-2914 http://lindasanchez.house.gov District 39: Ed Royce (R) 210 W. Birch Street, Suite 201 Brea, CA 92821 (714) 255-0101 Fax: (714) 255-0109 http://www.royce.house.gov/ District 45: John Campbell (R) 20 Pacifica, Ste. 660 Irvine, CA 92618 (949) 756-2244 Fax: (949) 251-9309 http://campbell.house.gov District 46: Loretta Sanchez (D) 12397 Lewis St., Ste. 101 Garden Grove, CA 92840 (714) 621-0102 Fax: (714) 621-0401 http://www.lorettasanchez.house. gov/ District 47: Alan Lowenthal (D) 100 W. Broadway West Tower, Ste. 600 Long Beach, CA 90802 http://lowenthal.house.gov/ District 48: Dana Rohrabacher (R) 101 Main Street #380 Huntington Beach, CA 92648 (714) 960-6483 http://rohrabacher.house.gov/ District 49: Darrell Issa (R) 1800 Thibodo Rd., Suite 310 Vista, CA 92081 (760) 599-5000 Fax: (760) 599-1178 http://issa.house.gov/

State Senate District 29: Bob Huff (R) 1800 E. Lambert Rd., Suite 150 Brea, CA 92821 (714) 671-9474 Fax: (714) 671-9750 http://cssrc.us/web/29/

District 32: Norma Torres (D) 4959 Palo Verde St., Suite 103C Montclair, CA 91763 (909) 621-2783 Fax (909) 621-7483 http://sd32.senate.ca.gov/ District 34: Lou Correa (D) 2323 N. Broadway, Suite 245 Santa Ana, CA 92706 (714) 558-4400 http://sd34.senate.ca.gov/ District 36: Joel Anderson (R) 500 Fesler Street, #201 El Cajon, CA 92020 (619) 596-3136 Fax: (619) 596-3140 http://district36.cssrc.us District 37: Mimi Walters (R) 30 Executive Park Suite 250 Irvine, CA 92614 (949) 223-5037 Fax: (949) 223-5487 http://cssrc.us/web/37/

State Assembly District 55: Curt Hagman (R) 13920 City Center Drive, Suite 260 Chino Hills, CA 91709 (909) 627-7021 Fax: (909) 627-1841 http://arc.asm.ca.gov/member/60/ District 65: Sharon Quirk-Silva (D) 1400 North Harbor Blvd., Suite 601 Fullerton, CA 92835 (714) 526-7272 Fax (714) 526-7278 http://asmdc.org/members/a65/ District 68: Don Wagner (R) 17821 East 17th St., Suite 150 Tustin, CA 92780 (714) 665-6868 Fax (714) 665-6867 http://arc.asm.ca.gov/member/ AD68 District 69: Tom Daly (D) 2400 E. Katella Avenue, Suite 640 Anaheim, CA 92806 (714) 939-8469 Fax: (714) 939-8986 http://asmdc.org/members/a69

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District 72: Travis Allen (R) 17011 Beach Blvd., Ste 1120 Huntington Beach, CA 92647 (714) 843-4966 Fax: (714)843-6375 http://arc.asm.ca.gov/member/ AD72/ District 73: Diane Harkey (R) 29122 Rancho Viejo Road, Suite 111 San Juan Capistrano, CA 92675 (949) 347-7301 Fax: (949) 347-7302 http://arc.asm.ca.gov/member/ AD73/ District 74: Allan Mansoor (R) 1503 South Coast Dr. #205 Costa Mesa, CA 92626 714-668-2100 Fax: 714-668-2104 http://arc.asm.ca.gov/member/ AD74/

Orange County Supervisors 1st District: Janet Nguyen 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3110 Fax: (714) 834-5754 Janet.Nguyen@ocgov.com 2nd District: John W. Moorlach 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3220 Fax: (714) 834-6109 District2@ocgov.com 3rd District: Todd Spitzer 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3330 Fax: (714) 834-2786 Todd.Spitzer@ocgov.com 4th District: Shawn Nelson 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3440 Fax: (714) 934-2045 Fourth.District@ocgov.com

Municipal Aliso Viejo City Council 12 Journey, Suite 100 Aliso Viejo, CA 92656 Phone: (949) 425-2500 http://www.cityofalisoviejo.com/ Carmen Cave, Mayor Phillip B. Tsunoda, Mayor Pro Tem Ross Chun, Councilmember Mike Munzing, Councilmember William “Bill” Phillips, Councilmember Anaheim City Council 200 S. Anaheim Blvd.

Anaheim, CA 92805 Phone: (714) 765-5247 http://www.anaheim.net/ Tom Tait, Mayor Gail Eastman, Mayor Pro Tem Jordan Brandman, Councilmember Lucille Kring, Councilmember Kris Murray, Councilmember Brea City Council One Civic Center Cir., Brea, CA 92821-5732 Phone: (714) 990-7600 http://www.cityofbrea.net Ron Garcia, Mayor Brett Murdock, Mayor Pro Tem Christine Marick, Councilmember Roy Moore, Councilmember Marty Simonoff, Councilmember Buena Park City Council 6650 Beach Blvd.

Buena Park, CA 90622 Phone: (714) 562-3754 Fax: (714) 562-3506 http://www.buenapark.com/ Elizabeth Swift, Mayor Miller Oh, Mayor Pro Tem Art Brown, Councilmember Steve Berry, Councilmember Fred Smith, Councilmember

5th District: Pat Bates 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3550 Fax: (714) 834-2670 PatBates@ocgov.com

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Elected Representatives — continued from page 47 Costa Mesa City Council 77 Fair Drive Costa Mesa, CA 92626 Phone: (714) 754-5000 http://www.costamesaca.gov Jim Righeimer, Mayor Stephen Mensinger, Mayor Pro Tem Sandra Genis, Councilmember Wendy Leece, Councilmember Gary Monahan, Councilmember Cypress City Council 5275 Orange Ave. Cypress, CA 90630 Phone: (714) 229-6700 http://www.ci.cypress.ca.us/ Prakash Narain, Mayor Leroy Mills, Mayor Pro Tem Doug Bailey, Councilmember Rob Johnson, Councilmember Mariellen Yarc, Councilmember Dana Point City Council 33282 Golden Lantern Dana Point, CA 92629 Phone: (949) 248-3500 Fax: (949) 248-9920 http://www.danapoint.org/ Steve H. Weinberg, Mayor Lisa A. Bartlett, Mayor Pro Tem Bill Brough, Councilmember Carlos Olvera, Councilmember Scott Schoeffel, Councilmember Fountain Valley City Council 10200 Slater Ave. Fountain Valley, CA 92708 Phone: (714) 593-4400 Fax: (714) 593-4494 http://www.fountainvalley.org/ Mark McCurdy, Mayor Michael Vo, Mayor Pro Tem Cheryl Brothers, Councilmember John Collins, Councilmember Steve Nagel, Councilmember Fullerton City Council 303 W. Commonwealth Ave. Fullerton, CA 92832 Phone: (714) 738-6311 http://www.ci.fullerton.ca.us/ Bruce Whitaker, Mayor Doug Chafee, Mayor Pro Tem Jennifer Fitzgerald, Councilmember Jan Flory, Councilmember Greg Sebourn, Councilmember

Garden Grove City Council 11222 Acacia Pkwy.

Garden Grove, CA 92840 Phone: (714) 741-5000 http://www.ci.garden-grove.ca.us/ Bruce A. Broadwater, Mayor Dina Nguyen, Mayor Pro Tem Steven R. Jones, Councilmember Christopher V. Phan, Councilmember Kris Beard, Councilmember

Laguna Beach City Council 505 Forest Ave. Laguna Beach, CA 92651 Phone: (949) 497-3311 Fax: (949) 497-0771 http://www.lagunabeachcity.net/ Kelly Boyd, Mayor Elizabeth Pearson, Mayor Pro Tem Steve Dicterow, Councilmember Toni Iseman, Councilmember Bob Whalen, Councilmember

Huntington Beach City Council 2000 Main St. Huntington Beach, CA 92648 Phone: (714) 536-5202 Fax: (714) 536-5233 http://www.ci.huntington-beach. ca.us/ Connie Boardman, Mayor Matthew Harper, Mayor Pro Tem Joe Carchio, Councilmember Jill Hardy, Councilmember Jim Katapodis, Councilmember Joe Shaw, Councilmember Dave Sullivan, Councilmember

Laguna Hills City Council 24035 El Toro Road Laguna Hills, CA 92653 Phone: (949) 707-2610 http://www.ci.laguna-hills.ca.us/ Barbara Kogerman, Mayor Andrew Blout, Mayor Pro Tem Randal Bressette, Councilmember Melody Carruth, Councilmember Dore Gilbert, Councilmember

Irvine City Council One Civic Center Plaza Irvine, CA 92606 Phone: (949) 724-6233 http://www.cityofirvine.org/ Steven Choi, Mayor Jeff Lalloway, Mayor Pro Tem Larry Agran, Councilmember Beth Krom, Councilmember Christina Shea, Councilmember La Habra City Council 201 E. La Habra Blvd.

La Habra, CA 90633 Phone: 562-905-9700 Fax: 562-905-9781 http://www.lahabracity.com Rose Espinoza, Mayor Tom Beamish, Mayor Pro Tem Michael Blazey, Councilmember James Gomez, Councilmember Tim Shaw, Councilmember La Palma City Council 7822 Walker St. La Palma, CA 90623 Phone: (714) 690-3300 Fax: (714) 523-2141 http://www.cityoflapalma.org/ Steve Hwangbo, Mayor Steve Shanahan, Mayor Pro Tem G. Henry Charoen, Councilmember Gerard Goedhart, Councilmember Peter Kim, Councilmember

Laguna Niguel City Council 30111 Crown Valley Parkway Laguna Niguel, CA 92677 Phone: (949) 362-4300 Fax: (949) 362-4340 http://www.cityoflagunaniguel.org Linda Lindholm, Mayor Jerry McCloskey, Mayor Pro Tem Laurie Davies, Councilmember Jerry Slusiewicz, Councilmember Robert Ming, Councilmember Laguna Woods City Council 24264 El Toro Road Laguna Woods, CA 92637 Phone: (949) 639-0500 Fax: (949) 639-0591 http://www.lagunawoodscity.org/ Robert Ring, Mayor Milt Robbins, Mayor Pro Tem Cynthia Conners, Councilmember Bert Hack, Councilmember Noel Hatch, Councilmember Lake Forest City Council 25550 Commercentre Drive, Suite 100 Lake Forest, CA 92630 Phone: (949) 461-3400 Fax: (949) 461-3511 http://www.lakeforestca.gov/ Scott Voigts, Mayor Kathryn McCullough, Mayor Pro Tem Peter Herzog, Councilmember Adam Nick, Councilmember Dwight Robinson, Councilmember

Los Alamitos City Council 3191 Katella Ave. Los Alamitos, CA 90720 Phone: 562-431-3538, Ext. 220 http://www.cityoflosalamitos.org Warren Kusumoto, Mayor Gerri Graham-Mejia, Mayor Pro Tem Troy Edgar, Councilmember Dean Grose, Councilmember Richard D. Murphy, Councilmember Mission Viejo City Council 200 Civic Center Mission Viejo, CA 92691 Phone: (949) 470-3000 http://cityofmissionviejo.org/ Rhonda Reardon, Mayor Patricia Kelley, Mayor Pro Tem David Leckness, Councilmember Cathy Schlicht, Councilmember Frank Ury, Councilmember Newport Beach City Council 100 Civic Center Drive Newport Beach, CA 92660 Phone: (949) 644-3309 http://www.newportbeachca.gov/ District 1: Michael F. Henn, Councilmember District 2: Anthony Petros, Councilmember District 3: Rush Hill, Mayor Pro Tem District 4: Leslie Daigle, Councilmember District 5: Ed Selich, Councilmember District 6: Nancy Gardner, Councilmember District 7: Keith Curry, Mayor Orange City Council 300 E. Chapman Ave. Orange, CA 92866 Phone: (714) 744-2225 Fax: (714) 744-5523 http://www.cityoforange.org/ Tita Smith, Mayor Mark Murphy, Mayor Pro Tem Mike Alvarez, Councilmember Denis Bilodeau, Councilmember Fred Whitaker, Councilmember

Elected Representatives — continued on page 50

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Elected Representatives — Placentia City Council 401 E. Chapman Ave. Placentia, CA 92870 Phone: (714) 993-8117 http://www.placentia.org/ Scott W. Nelson, Mayor Joseph V. Aguirre, Mayor Pro Tem Connie Underhill, Councilmember Chad Wanke, Councilmember Jeremy Yamaguchi, Councilmember Rancho Santa Margarita City Council 22112 El Paseo Rancho Santa Margarita, CA 92688 Phone: (949) 635-1800 http://www.cityofrsm.org/ Tony Beall, Mayor Carol Gamble, Mayor Pro Tem Steve Baric, Councilmember Brad McGirr, Councilmember Jesse Petrilla, Councilmember

continued from page 48

San Clemente City Council 100 Avenida Presidio San Clemente, CA 92672 Phone: (949) 361-8200 Fax: (949) 361-8285 http://san-clemente.org/ Bob Baker, Mayor Tim Brown, Mayor Pro Tem Lori Donchak, Councilmember Jim Evert, Councilmember Chris Hamm, Councilmember San Juan Capistrano City Council 32400 Paseo Adelanto San Juan Capistrano, CA 92675 Phone: (949) 493-1171 Fax: (949) 493-1053 http://www.sanjuancapistrano.org/ John Taylor, Mayor Sam Allevato, Mayor Pro Tem Roy L. Byrnes, Councilmember Larry Kramer, Councilmember Derek Reeve, Councilmember

Santa Ana City Council 20 Civic Center Plaza PO Box 1988, M31 Santa Ana, CA 92701 Phone: (714) 647-6900 Fax: (714) 647-6954 http://www.ci.santa-ana.ca.us/ Miguel Pulido, Mayor Ward 1: Vincent Sarmiento, Councilmember Ward 2: Michele Martinez, Councilmember Ward 3: Angelica Amezcua, Councilmember Ward 4: David Benavides, Councilmember Ward 5: Roman Reyna, Councilmember Ward 6: Sal Tinajero, Mayor Pro Tem Seal Beach City Council 211 8th Street Seal Beach, CA 90740 Phone: (562) 431-2527 Fax: (562) 493-9857 http://www.sealbeachca.gov District 1: Ellery Deaton, Mayor Pro Tem District 2: David Sloan, Councilmember District 3: Gordon Shanks, Councilmember District 4: Gary Miller, Mayor District 5: Michael Levitt, Councilmember Stanton City Council 7800 Katella Ave. Stanton, CA 90680 Phone: (714) 379-9222 http://www.ci.stanton.ca.us/ David Shawver, Mayor Alexander Ethans, Mayor Pro Tem Brian Donohue, Councilmember Rigoberto Ramirez, Councilmember Carol Warren, Councilmember

Tustin City Council 300 Centennial Way Tustin, CA 92780 Phone: (714) 573-3000 http://www.tustinca.org/ Al Murray, Mayor Charles “Chuck” Puckett, Mayor Pro Tem Allan Bernstein, Councilmember Rebecca Gomez McKeon, Councilmember John Nielsen, Councilmember Villa Park City Council 17855 Santiago Blvd.

Villa Park, CA 92861 Phone: (714) 998-1500 Fax: (714) 998-1508 http://www.villapark.org/ Brad Reese, Mayor Rick Barnett, Mayor Pro Tem Diana Fascenelli, Councilmember Greg Mills, Councilmember Deborah Pauly, Councilmember Westminster City Council 8200 Westminster Ave. Westminster, CA 92683 Phone: (714) 898-3311 Fax: (714) 373-4684 http://www.westminster-ca.gov/ Tri Ta, Mayor Andy Quach, Mayor Pro Tem Diana Carey, Councilmember Sergio Contreras, Councilmember Margie Rice, Councilmember Yorba Linda City Council 4845 Casa Loma Ave. PO Box 87014 Yorba Linda, CA 92885 Phone: (714) 961-7100 http://www.ci.yorba-linda.ca.us/ J Thomas Lindsey, Mayor Craig Young, Mayor Pro Tem John Anderson, Councilmember Eugene Hernandez, Councilmember Mark Schwing, Councilmember

Do you know…

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Support your PAC and Legal Defense Fund!!

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WORKPLACE HARASSMENT Are Your Employees Up to Date on Training?

AB 1825 (Government Code Section 12950.1) requires all employers who employ 50 or more persons to provide two hours of training to supervisors in the prevention of sexual and workplace harassment every two years.

Join us for our Workplace Harassment Training to learn about: n

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Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on September 23, 2014

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Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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NPM Staffing with the backing and support of On Time Staffing plan to grow to the largest staffing firm specializing in the Property Management Industry.

Our company is a full service staffing firm that specializes in temporary, contract to hire and direct hire placement solely for the Property Management industry. We currently have six offices; San Diego, Anaheim, Ontario, Los Angeles, San Jose and Phoenix. Our corporate staff has over 75 years of property management experience. We use that experience to distinguish NPM Staffing from other firms by seeking out energetic and experienced professionals from other customer service industries such as retail, restaurants and hotels.

NPM Staffing then trains these individuals in such areas as telephone techniques, information gathering, tour presentation, closing, fair housing and business liability issues.

Our instructors take the time to teach our temporary employees in areas that our clients may not have time to address before they are handling customers. Each training session lasts approximately six hours and consists of material taken from our instructor’s many years of experience in the multi-family industry. Our instructor’s personal touch carries over to the training program as they instill a sense of confidence and teamwork within all of our employees.

NPM Staffing provides apartment communities and management companies the best and most qualified staff such as Trained Leasing Consultants, Experienced Leasing Professionals, Assistant Community Managers, Community Managers, Porters, Maintenance Technicians, Maintenance Supervisors and any corporate position.

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Our company works hard to keep open communication with our clients, and to provide exceptional service and response to their needs. Our bottom line is that NPM Staffing makes business personal.

If you are looking for new team members, have a lease up that needs extra help, or just a last minute need, NPM Staffing is here for you. Please contact your local branch office for your staffing needs on our website at www. NPMstaffing.com.

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Apartment Guide

Accounting Services HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Accounting Software AMSI

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Pierce-Eislen

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Appliance leasing

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

For Rent Media Solutions

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Move

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Axiometrics, Inc.

Pam Pepper 1617 S. California Ave. Monrovia, CA 91016 (888) 572-7222, Fax (800) 669-1008 ppepper@appliancewhse.com — www.appliancewhse.com

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Apartment Market Research Data

Appliance Warehouse

Apartment Finder

Law Office of Steven F. Schroeder

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Appliances Sales, Service & Leasing

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Online apartment guide

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Apartment/Student Housing

L and D Appliance Corp.

Orange County Register

Major appliances for apartments

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council

Answering Service

— continued on page 54

Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

24/7 Bilingual Telephone Answering Service

Apartment Rental Publications & Services apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

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Product & Service Council

Asphalt Sales & Service

continued from page 53

M & M Contracting, Inc.

David S. Schonfeld, A Professional Law Corp.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Specializing in residential and commercial evicitons with flat rates and prompt, professional service

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Attorneys

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Michael@MBrennanLaw.com — www.MBrennanLaw.com

Wesierski & Zurek, LLP

Terence P. Carney One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — www.wzllp.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Appraisal

Specializing in Landlord/Tenant, Premises liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Awnings

Business litigation, real estate law landlord/tenant and healthcare issues.

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Law Offices of Sam Chandra, APC

First Metro Appraisals

Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Bath Renovations

Duringer Law Group, PLC

Buffalo Maintenance, Inc.

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Ruzick & Wallace, LLP

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

(949) 552-7831

• Paving Stones • Curb & Gutters • Striping

c&cpaving

Fully Insured & Bonded www.candcpavingcompany.net N E W S

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Complete kitchen and bath restoration and refinishing company.

Boiler Systems

See the Advertisers Index on Page 72 for the location of our ad.

ADA Experts, Ramps, Signage, Truncated Domes

A P A R T M E N T

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

PAVING COMPANY, INC. • Concrete • Petromat Overlays • Block Walls

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Eviction Attorneys

• Asphalt Overlays • New Installations • Seal Coating

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

California Bath Restoration

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

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801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

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Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Product & Service Council — continued on page 56

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REGISTER TODAY FOR JUST $815* VISIT WWW.NAAHQ.ORG/CAM

Your Growth Opportunity!

EARN YOUR CAM ONLINE.

Earn your Certified Apartment Manager (CAM) designation online and increase your community’s Net Operating Income. NAAEI developed the CAM Online course to provide affordable, convenient, self-paced training. Whether you are a new or experienced apartment manager, you can improve your: Financial Management Skills Ability to Report Financial Performance Management of Your Onsite Team

CAM MODULES:

Property Maintenance for Managers Risk Management

Management of Residential Issues

Financial Management

Legal Responsibilities

Research Analysis & Evaluation

Human Resource Management

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Fair Housing

Online Courses

As an added bonus, CAM Online gives you access to 57 additional FranklinCovey online courses to enhance your management skills.

Marketing

* $815 for Members Modules can be purchased individually for only $205 each and the Research, Analysis and Evaluation Module can be purchased for just $50.

PRESENTED BY:

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R3 Construction, Inc.

Product & Service Council

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

continued from page 54

Water Heater Man, Inc.

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Buying Group Professional Apartment Services

Camera Systems

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Cabinet Refinishing

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Sharon & Sons Floor to Ceiling

Carpentry

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Premier Roofing & Building Co Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Turnaround Solutions, LLC

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Custom & standard cabinets for all areas. No job too small!

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

General Contractor

Did you know AAOC is on Facebook?

Kristen Schmitt 502½ Dahlia Avenue Corona Del Mar, CA 92625 (310) 500-6380 Kristen@gotidy.com — www.gotidy.com

Home keeping/Home cleaning. Like hotel housekeeping in your home!

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Buffalo Maintenance, Inc.

We are a full service company specializing in interior renovations and unit turns.

Tidy

See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Cleaning Service

Buffalo Maintenance, Inc.

Cabinets

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Turnaround Solutions, LLC

Brent Collins Construction

Salvador Munguia Painting Co.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Multicom, Inc.

Buyers Access

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

R&B Wholesale Distributors, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Orco Apartment Supply, Inc.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling

Water heater/boiler service and installation

Carpet Sales & Service

Carpet Cleaning

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

ServiceFirst Restoration, Inc.

Coinmach Corp.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 58

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AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 3/14

Legal Notices DESCRIPTION

PRICE

Bedbug Addendum (2013)

$ 5.95

QTY.

FORM #

DESCRIPTION

PRICE

_____

1170

Proof of Service (2013)

$ 5.95

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

$ 5.95

_____

1370

Rent Reminder (1998)

$ 4.65

Addendum Lead-Based Paint Disclosure (No Known Problem) (1997)

$ 5.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

Non-Smoking Addendum to Rental Agreement (2014)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2014)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2013)

$ 6.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2014)

$ 5.95

_____

1160

Application to Rent (2014)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2013)

$ 5.95

_____

1215

Insurance Information for Residents (2013)

$ 5.95

_____

1410

Smoke Detection Device Addendum (2014)

$ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (Known Problem) (2013)

_____

1120

_____

1125

QTY.

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2013)

$ 5.95

_____

1230

Move Out/Closing Statement (2013)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2014)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2013)

$ 5.95

Pre-Move Out Inspection Checklist (2014) Duplicate

$ 6.95

_____ *1500

Rules and Requirements

Courtesy Forms

FORM #

DESCRIPTION

PRICE

_____

1150

Apartment Rules and Regulations (2008)

$ 5.95

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2014)

$ 8.95

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2013)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1270

Notice of Denial to Rent (2014)

_____

1210

Guaranty of Rental Agreement (2013)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2013)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

1360

Rent Proration Table (2007)

_____ 1490

Waterbed Agreement Addendum (Or Bedding with Liquid-Filling Material) (2014)

$ 5.95

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2014)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2014)

$ 5.95

1350

Maintenance QTY.

FORM #

____

1020

DESCRIPTION

PRICE

Books and Manuals QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50 $ 45.00

$ 4.65

_____ Microbial Operations and Maintenance Plan

(An Apartment Owner’s Guide to Mold)

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2013)

$ 5.95

_____ Abestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____

1220

Maintenance Report (Door Knob) (12/package) (2012)

$ 4.65

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1300

Notice of Intent to Enter Rental Premises (2013)

$ 5.95

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____

1400

Service Request (2011) Triplicate

$ 10.55

_____ California Tenant’s Rights

$ 20.95

Maintenance Request (2011)

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office. Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

OFFICE USE ONLY

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________

Sub Total

$____________________

Mail to: __________________________________________________________________

Sales Tax

$__________________

Apartment Name__________________________________________________________ Shipping/Handling $____________________ Address__________________________________________________________________

Grand Total

City, State, Zip____________________________________________________________ Tele­phone (

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION

) ____________________ E-mail_______________________________

A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Date Sent____________________ By:__________________________________________

Phone (714) 245-9500 — FAX (714) 245-9505 www.aaoc.com

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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Product & Service Council

Rent Recovery Service

Construction

Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

continued from page 56

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Specializing in residential & commercial evictions.

Commercial Gas Grills

See the Advertisers Index on Page 72 for the location of our ad.

AEI Corporation

See the Advertisers Index on Page 72 for the location of our ad.

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Interstate Restoration

See the Advertisers Index on Page 72 for the location of our ad.

Defining the commercial outdoor grill and patio heat experience since 1966.

WASH Multi Family Laundry Systems

Commercial Patio Heaters

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

McCormack Roofing Weatherproofing & Construction

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Collections

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

AEI Corporation

Coin-operated laundry equipment

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Defining the commercial outdoor grill and patio heat experience since 1966.

Concrete Maintenance & Repair

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

M & M Contracting, Inc.

ServiceFirst Restoration, Inc.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

SoCal Builders Services

General Contractor

General Contractor

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

CONCRETE • ASPHALT – Stamped – V gutters

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

MASONARY BLOCK WALLS • RETAINING WALLS

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

H.H.H Commercial General Builders Inc.

866-331-1031

— Quality Since 1986 —

562-843-3242

www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Premier Roofing & Building Co Inc.

Consulting

Drain Cleaning

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Countertops

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Coast Plumbing, Heating & Air

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Doors

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

R3 Construction, Inc.

Sharon & Sons Floor to Ceiling

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Premier Roofing & Building Co Inc.

Platinum Plumbing Services, Co.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Laminate, quartz & granite available. No job too small

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Service 1st

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Republic Window & Doors

General Contractor

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Deck Coatings Alan Smith Pool Plastering, Inc.

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Flat rate prices for all apartments. Certified Boiler Specialist.

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Draperies/Blinds/Window Coverings

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944 Flooring and window coverings

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Product & Service Council

— continued on page 60

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 59

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service 1st

ServiceFirst Restoration, Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Total Lighting Concepts, Inc.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Michael@MBrennanLaw.com — www.MBrennanLaw.com

Jason Bonilla 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 261-0419, Fax (909) 592-2488 jasonb@performanceelevator.com www.performanceelevator.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC

We provide elevator maintenance, repairs & modernization.

See the Advertisers Index on Page 72 for the location of our ad.

Environmental Consulting & Training American Environmental Specialists, Inc.

KD Electric

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Orco Apartment Supply, Inc.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Environmental Services

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

R&B Wholesale Distributors, Inc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

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See the Advertisers Index on Page 72 for the location of our ad.

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

American Environmental Specialists, Inc.

N E W S

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

D & D Technologies Gate Hardware

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

See the Advertisers Index on Page 72 for the location of our ad.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training See the Advertisers Index on Page 72 for the location of our ad.

National Econ Corp.

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Fencing & Gates

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Electrical

A P A R T M E N T

Brennan Law Group

Performance Elevator Contractors, Inc.

Sharon & Sons Floor to Ceiling

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Evictions

Elevator Services

See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

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Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

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SoCal Builders Services

Sharon & Sons Floor to Ceiling

General Contractor

See the Advertisers Index on Page 72 for the location of our ad.

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com Financial

Planning

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Republic Garage Doors

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

General Contractor R3 Construction, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Fire & Flood Restoration

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc.

1 Day Wood Floor & Tile Grout Restoration

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

See the Advertisers Index on Page 72 for the location of our ad.

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Handyman Brent Collins Construction

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Fitness Equipment

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Brian Berg Insurance Services, Inc.

Hardwood Floor Refinishing

Tom Dawson 4400 NE 77th Ave #300 Vancouver, WA 98662 (800) 288-6635 tdawson@startrac.com — www.startrac.com

1 Day Wood Floor & Tile Grout Restoration

Manufacture & sell fitness equipment for commercial grade use.

Flooring Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Heating & Air Conditioning

Willie Barron 8400 Secura Way Santa Fe Springs, CA 90670 (562) 693-1315, Fax (562) 693-1285 fantasticflrco@aol.com — www.fantasticflooringcompany.com

Karen Abbott 31601 Coast Hwy, Suite C Laguna Beach, CA 92651 (949) 357-1896, Fax (949) 715-5418 karenabbott@allstate.com

Personal & Commercial Insurance sales (Auto, Home, Life, Umbrella, Boat, Buildings, Office, Anuity) See the Advertisers Index on Page 72 for the location of our ad.

Davis & Madden Insurance Agency, Inc.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Associated Heating & Air

See the Advertisers Index on Page 72 for the location of our ad.

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Cheryl Binns All State Insurance

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Buffalo Maintenance, Inc.

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance

See the Advertisers Index on Page 72 for the location of our ad.

Star Trac

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

L and D Appliance Corp.

Grout Restoration

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

KIVA Kitchen & Bath

Major appliances for apartments

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Interstate Restoration

Ferguson Enterprises

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors

See the Advertisers Index on Page 72 for the location of our ad.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Garage Doors

Axiometrics, Inc.

Fantastic Flooring Company

Coast Plumbing, Heating & Air

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Apartment insurance, auto & home packages — several companies to choose from.

Product & Service Council — continued on page 62

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Product & Service Council

California Bath Restoration

Chase Multifamily Lending

Complete kitchen and bath restoration and refinishing company.

Citizens Business Bank

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

continued from page 61

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Sharon & Sons Floor to Ceiling

Commercial, Personal & Health Insurance

Marrs Maddocks & Associates Insurance Services, Inc. Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Independence Bank

Paula Garcia-Young 17782 E. 17th Street, Suite 101 Tustin, CA 92780 (657) 229-7219, Fax (657) 229-7229 pgarcia-young@ibankca.com

Landscape Cresta Verde Landscape Construction

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com www.caapartmentinsurance.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Rey Insurance Services, Inc.

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Morgan Wilson 1759 E. Borchard Avenue Santa Ana, CA 92705 (714) 568-1186, Fax (714) 568-0519 morgan@crestaverdelandscape.com www.crestaverdelandscape.com

Full service commercial bank, commercial real estate lending, sutomized personal/business banking

Luther Burbank Savings 14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Full landscape services – Irrigation Renovations, Maintenance, Construction, Renovations, Trees, Drains, Design

Los Gatos, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Opus Bank

TruGreen Landcare

Walker & Dunlop

Turnaround Solutions, LLC

Wells Fargo Multifamily Capital

We are a full service company specializing in interior renovations and unit turns.

Specialized lending programs for multifamily properties.

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Connie Celaya 216 N. Clara Ave. Santa Ana, CA 92703 (714) 493-2083

Internet Services apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Online apartment guide

Lending Institutions

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

info@phdinsurancebrokers.com License # 0462338

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Mailboxes

Orco Apartment Supply, Inc.

WWW.PHDINSURANCEBROKERS.COM

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Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Total Lighting Concepts, Inc.

TO CALL…800 640-4743 TODAY

N E W S

Ferguson Enterprises

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

A P A R T M E N T

Lighting Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Buffalo Maintenance, Inc.

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

DirecSupply, Inc.

Chase Commercial Term Lending

Kitchen Renovations

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Business Banking, Apartment Loans/Commercial Loans

See the Advertisers Index on Page 72 for the location of our ad.

PHD Insurance Brokers, Inc.

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad. n

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R&B Wholesale Distributors, Inc.

Premier Roofing & Building Co Inc.

Interstate Restoration

Maintenance

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Brent Collins Construction

Rooflife Management, Inc.

ServiceFirst Restoration, Inc.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Natural Gas Consulting Natural Gas Consulting, LLC

General Contractor

Mold Remediation

See the Advertisers Index on Page 72 for the location of our ad.

Performance Elevator Contractors, Inc.

American Environmental Specialists, Inc.

Scott Higginbotham 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 592-2400, Fax (909) 592-2488 www.performanceelevator.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

We provide elevator maintenance, repairs & modernization

BUFFALO.AD.Resized:Layout 1

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

3/1/12

5:37 PM

Product & Service Council — continued on page 64

Page 1

YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

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Fencing, Decking & Railings Property Repositioning Architectural Design Concrete & Masonry

Bonded & Fully Insured

BuffaloMaintenance.com

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Parking Enforcement

Plumbing

continued from page 63

Dedicated Transportation Services

California Rooter & Plumbing

www.dedicatedtransportationservices.com

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Odor Control Aire Master of Orange County

Tom McNeilis 1111 Lake St. Huntington Beach, CA 92648 (714) 856-6898 orangeco@airemaster.com — www.airemaster.com

Ornamental Iron

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

See the Advertisers Index on Page 72 for the location of our ad.

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

General Contractor

Patrol Services

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Outdoor Furniture & Refinishing

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

See the Advertisers Index on Page 72 for the location of our ad.

California Safety Agency

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Pest Control

Flat rate prices for all apartments. Certified Boiler Specialist.

Access Exterminator Service, Inc.

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Coast Plumbing, Heating & Air

Patio Covers

SoCal Builders Services

Brent Collins Construction

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Paint Sales & Service

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Plumbing Fixtures DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Dewey Pest Contol

Dunn Edwards Paints

Keisha Sanker 3015 Bristol Street Costa Mesa, CA 92626 (562) 760-9969 keishasanker@dunnedwards.com – www.dunnedwards.com Complimentary services include: Written comparison bidding, Color Consultation, and Scheduling & Conducting job walks for paint bids.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Heat treatment equipment & training for bedbugs.

Orco Apartment Supply, Inc.

Lloyd Pest Control

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

The Termite Guy

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

R&B Wholesale Distributors, Inc.

Full service termite & pest control. Over 30,000 Orange County termite inspections.

Western Exterminator

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Service 1st

Residential and commercial pest control and termite control since 1921

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

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Pool/Spa Service & Repair

DM Smithco

Orange County Property Mgmt.

Dominum, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Property Management

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

Ohana Properties

Emil or Irina Cioban 5000 Birch St. West Tower #3000 Newport Beach, CA 92780 (714) 510-0058, Fax (949) 485-5983 properties@dominuminc.net

Dunlap Property Group

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

JLE Property Management

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

L’Abri Management, Inc.

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

PMI Orange County

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Prestige Property Management

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — jerry@jle1.com

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments

Full Service Real Estate

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Reynolds Realty Advisors

Full service property management provider for 16+ units.

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

Product & Service Council — continued on page 66

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$799.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Career Strategies

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Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Satellite Management Co.

Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Commercial Real Estate Specialists

Reconstruction

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

Real Estate

Sullivan Property Management

Auction.com

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Specializes in rental properties 15 units or less

Property Management Software

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Mr. William R. Gorman PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 bill@wrgorman.com

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Gorman & Associates

AMSI

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc.

Nationwide online commercial and multifamily real estate marketplace

Janessa West 13 Corporate Plaza #100 Newport Beach, CA 92660 (714) 988-4400 rentals@westcoast-pm.com — www.westcoast-pm.com

Brent Collins Construction

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Michael Anaya, CCIM 4350 Von Karman Ave #200 Newport Beach, CA 92660 (949) 236-5515, Fax (949) 208-8250 manaya@auction.com – www.auction.com

WestCoast Property Management

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Charlie Kennedy 18881 Von Karman Ave #800 Irvine, CA 92612 (949) 705-5000, Fax (949) 250-4015 charlie.kennedy@sperrycre.com — sperrycre.com

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Steadfast Management Company, Inc.

NPM Staffing

Sperry Commercial

Rain Gutters Argos Systems

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Property Management Staffing

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

See the Advertisers Index on Page 72 for the location of our ad.

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Realtors Commercial Alliance of Orange County (RCAOC)

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc.

Opus Bank

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Full Service Real Estate

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Se Habla Español

DRE #01141711

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

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SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor\

Recycling

Royal Roofing.com (RWS&P, Inc.)

Roofing

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Valet Waste

Derek Matson 100 S. Ashley Drive, Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

Resident Screening On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Resident Services Valet Waste

Derek Matson 601 N. Ashley Dr., Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Satellite TV Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Security Services

Rooflife Management, Inc.

Village Patrol, Inc.

California Safety Agency

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Product & Service Council

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

— continued on page 68

NAA Community Site & Online Resource Center Now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester. Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

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Tax Planning

HMWC, CPAs & Business Advisors

Dedicated Transportation Services

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Security Systems Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Telecommunications

SmartAlert Service, Inc.

Tree Service

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

See the Advertisers Index on Page 72 for the location of our ad.

TO’ and MO’ Towing

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

Training

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

24/7 Bilingual Telephone Answering Service

See the Advertisers Index on Page 72 for the location of our ad.

Towing company with 4 locations in Orange County.

Excel Telemessaging

Student Housing

Towing

NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Los Gatos, Inc.

Utilities & Sub Metering

AUM

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame 6 8

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Buffalo Maintenance, Inc.

Video Commercials

The Awning Company

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Water Heaters California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Window & Doors

Rooflife Management, Inc.

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

General Contractor

General Contractor

Window Coverings

Orco Apartment Supply, Inc.

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

Maintenance — continued from page 17

Apex Window Décor

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Please call: Buffalo Maintenance, Inc for

See the Advertisers Index on Page 72 for the location of our ad.

maintenance work or consultation. JLE Property Management, Inc for management service or

R&B Wholesale Distributors, Inc.

consultation. For an appointment call: Frankie

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Run Credit Checks via the Internet 24/7 and save up to $5.50 per applicant!

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

Waterproofing Brent Collins Construction

(714) 245-9500

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

A P A R T M E N T

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Windows

Premier Roofing & Building Co Inc.

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

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Alvarez at 714 956-8371, or Jerry L’Ecuyer at 714 778-0480. CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/ BuffaloMaintenance

Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

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category See page 72 for alphabetical listings AIR CONDITIONING

CARPET CLEANING

Coast Plumbing, Heating & Air, Inc.................65

Service First.......................................................42

JM Air Conditioning & Heating.......................53

COIN METER WASHERS, DRYERS—

APPLIANCES—REPAIRS, PARTS, RENTALS

SALES, SERVICE

ESCROW & EXCHANGE

OUTDOOR FURNITURE

Safe Harbor Exhange, Inc.................................58

Got Shade...........................................................32

ELEVATOR SERVICES

PAINT AND PAINTERS

Performance Elevator........................................40

Rash Yambo Decking & Stairs..........................59

EVICTIONS

Sondance Painting.............................................25

Block & Associates.................. Inside Back Cover

PATIO COVERS

Brennan Law Firm.............................................21 Duringer Law Group, PLC.... Inside Front Cover Fast Eviction Service.........................................34 Steven D. Silverstein, Law Office......................18

Ferguson.............................................................71

Coinmach...........................................................17

FENCE CONTRACTORS

Lin-Ed’s Appliance Service & Repair...............53

National Service.................................................22

Alertt Access Gate Controls..............................60

ORCO Apartment Suppy...................................44

Wash Multifamily Laundry Systems................19

Buffalo Maintenance, Inc..................................63

R&B Wholesale Distributors, Inc. ....Back Cover

COLLECTIONS

RSSA Home Improvement Center......................5

Block & Associates.................. Inside Back Cover

APPRAISALS/VALUATIONS

Duringer Law Group, PLC.... Inside Front Cover

First Metro Appraisals.......................................11

Fast Eviction Service.........................................34

ASPHALT

CONCRETE MAINTENANCE & REPAIR

C & C Paving Company, Inc..............................54

C & C Paving Company, Inc..............................54

H.H.H Commercial General Builders, Inc.......58

H.H.H Commercial General Builders, Inc.......58

Paveway..............................................................18 ATTORNEYS

CONSTRUCTION

Brent Collins Construction...............................22

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................21 Fast Eviction Service.........................................34 Wesierski & Zurek, LLC....................................25 Duringer Law Group, PLC.... Inside Front Cover Steven D. Silverstein, Law Office......................18 AWNINGS

Got Shade...........................................................32 The Awning Company.........................................7 BATHROOM REMODELING

Ferguson.............................................................71 BATHTUB REFINISHING

Bath Crafters......................................................54 BLINDS

Apex Window Decor.........................................12 Sharon & Sons Floor to Ceiling........................10 BOILER SYSTEMS

Debinaire Co......................................................20 CABINETS

Brent Collins Construction...............................22 RSSA Home Improvement Center......................5 Sharon & Sons Floor to Ceiling........................10

Buffalo Maintenance, Inc..................................63

RSSA Home Improvement Center......................5

FLOORING, REPAIRS, TILE

PORCELAIN REFINISHING

Brent Collins Construction...............................22

Bath Crafters......................................................54

Buffalo Maintenance, Inc..................................63

PROPERTY MANAGEMENT

Carpet Crafts......................................................29

J.D. Property Management..................................9

Sharon & Sons Floor to Ceiling........................10

JLE Property Management Inc...........................6

GATED ENTRIES

Orange County Property Management............28

Alertt Access Gate Controls..............................60

Roberts Management & Investments...............66

HEATING, REPAIRS

RAIN GUTTERS

Coast Plumbing, Heating & Air, Inc.................65

COUNTER TOPS

INSURANCE

Cheryl Binns — Allstate...................................24 PHD Insurance Brokers, Inc.......................41, 62 KITCHEN REMODELING

Ferguson.............................................................71

REAL ESTATE INVESTMENTS

Hom Sotheby’s International Realty — The Stanfield Group.....................................15 Vanguard Investment Properties......................38 W. R. Gorman....................................................16 RECONSTRUCTION

LEAK DETECTION

Service First.......................................................42

California Rooter & Plumbing..........................33

ROOFING CONTRACTORS

Rash Yambo Decking & Stairs..........................59

Coast Plumbing, Heating & Air, Inc.................65

Dale’s Roofing....................................................67

DOORS, WINDOWS

LENDING

Royal Roofing.....................................................30

Bona Fide Mortgage..........................................14

Sierra Roofing....................................................68

Chase/Scott Schweer............................................2

SECURITY: GUARD SERVICE,

Republic Windows & Doors.............................28 Traks R Us..........................................................66 DRAINS

Rockhall Funding Corp.....................................46

GATE SYSTEMS & TRACKING

LIGHTING SUPPLIES, FIXTURES, SERVICE

Alertt Access Gate Controls..............................60

Aarow Drain & Plumbing.................................72

Lighthouse Electric..............................................8

SIGNS

California Rooter & Plumbing..........................33

MAIL BOXES

ProImage Signs..................................................50

Coast Plumbing, Heating & Air, Inc.................65

ORCO Apartment Suppy...................................44 R&B Wholesale Distributors, Inc. ....Back Cover

TRAVEL AGENCIES

Discount Drain & Plumbing Repair.................43

RSSA Home Improvement Center......................5

DRAPERIES, BLINDS

R&B Wholesale Distributors, Inc. ....Back Cover Sharon & Sons Floor to Ceiling........................10

MAINTENANCE, REPAIRS, PRODUCTS

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................63

Brent Collins Construction...............................22

MASONRY

Buffalo Maintenance, Inc..................................63

ELECTRICIAN, ELECTRICAL MAINTENANCE

H.H.H Commercial General Builders, Inc.......58

CARPETS

Buffalo Maintenance, Inc..................................63

Carpet Crafts......................................................29

Lighthouse Electric..............................................8

ORCO Apartment Suppy...................................44

ENVIRONMENTAL SERVICES

R&B Wholesale Distributors, Inc. ....Back Cover

American Environmental Specialists...............12

Sharon & Sons Floor to Ceiling........................10

Service First.......................................................42

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Argos Home Systems.........................................72

Buffalo Maintenance, Inc..................................63

R&B Wholesale Distributors, Inc. ....Back Cover

Brent Collins Construction...............................22

Discount Drain & Plumbing Repair.................43

Service First.......................................................42

DRYWALL

CARPENTRY

Coast Plumbing, Heating & Air, Inc.................65

ORCO Apartment Suppy...................................44

RSSA Home Improvement Center......................5

Brent Collins Construction...............................22

California Rooter & Plumbing..........................33

FIRE & FLOOD RESTORATION

Service First.......................................................42

WATERPROOFING

Aarow Drain & Plumbing.................................72

Ferguson.............................................................71

JM Air Conditioning & Heating.......................53

DECK COATINGS, MAGNESITE REPAIRS,

PLUMBING, CONTRACTORS SUPPLIES

H.H.H Commercial General Builders, Inc.......58

Got Shade...........................................................32

Sharon & Sons Floor to Ceiling........................10

Got Shade...........................................................32

A P A R T M E N T

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Stewart Tours.....................................................49 WATER HEATERS

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................65 Debinaire Co......................................................20 Ferguson.............................................................71 ORCO Apartment Suppy...................................44 WINDOWS

MOLD REMEDIATION

American Environmental Specialists...............12

Republic Windows & Doors.............................28

Service First.......................................................42

RSSA Home Improvement Center......................5

ORNAMENTAL IRON

WINDOW COVERINGS

Alertt Access Gate Controls..............................60

Apex Window Decor.........................................12

Brent Collins Construction...............................22

Sharon & Sons Floor to Ceiling........................10

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

JLE Property Management Inc..........................6

Alertt Access Gate Controls.............................60

JM Air Conditioning & Heating......................53

American Environmental Specialists..............12

Lighthouse Electric.............................................8

Apex Window Decor........................................12

Lin-Ed’s Appliance Service & Repair..............53

Argos Home Systems........................................72

National Service................................................22

The Awning Company........................................7

Orange County Property Management...........28

Bath Crafters.....................................................54

ORCO Apartment Suppy..................................44

Expert Plumbing Repairs

Block & Associates..................Inside Back Cover

Paveway.............................................................18

RESULTS OR NO CHARGE

Bona Fide Mortgage.........................................14

Performance Elevator.......................................40

Brennan Law Firm............................................21

PHD Insurance Brokers, Inc......................41, 62

Brent Collins Construction..............................22

ProImage Signs.................................................50

Buffalo Maintenance, Inc.................................63

R&B Wholesale Distributors, Inc. ...Back Cover

C & C Paving Company, Inc.............................54

Rash Yambo Decking & Stairs.........................59

California Rooter & Plumbing.........................33

Republic Windows & Doors............................28

Carpet Crafts.....................................................29

Roberts Management & Investments..............66

Chase/Scott Schweer...........................................2

Rockhall Funding Corp....................................46

Cheryl Binns — Allstate..................................24

Royal Roofing....................................................30

Coast Plumbing, Heating & Air, Inc................65

RSSA Home Improvement Center.....................5

Coinmach..........................................................17

Safe Harbor Exhange, Inc................................58

40 Years Experience Serving Orange County

Dale’s Roofing...................................................67

Service First......................................................42

St. Cont. Lic. #730851

Debinaire Co.....................................................20

Sharon & Sons Floor to Ceiling.......................10

Discount Drain & Plumbing Repair................43

Sierra Roofing...................................................68

Duringer Law Group, PLC....Inside Front Cover

Smart Alert Service..........................................23

Fast Eviction Service........................................34

Sondance Painting............................................25

Ferguson............................................................71

Steven D. Silverstein, Law Office.....................18

First Metro Appraisals......................................11

Stewart Tours....................................................49

Got Shade..........................................................32

Traks R Us.........................................................66

H.H.H Commercial General Builders, Inc......58

Vanguard Investment Properties.....................38

Hom Sotheby’s International Realty —

W. R. Gorman...................................................16

DRAINS UNBLOCKED !

“Introductory Offer”

$65.00

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

AAROW

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Utility Drains n Floor Drains Radio Dispatched Trucks n Insured No Travel Charge n All Power Equipment Complete Maintenance n C.P.M. Distributor

(714) 836-4861

Need Questions Answered?

Contact one of our reliable membership service representatives

@ (714) 245-9500

They will find your solution.

7 2

A P A R T M E N T

The Stanfield Group.....................................15

Wash Multifamily Laundry Systems...............19

J.D. Property Management.................................9

Wesierski & Zurek, LLC...................................25

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Tenant Eviction Unlawful Detainer $

100

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com