August 2014 Apartment News

VOL. LIV • AUGUST 2014

EDUCATION: MAKING THE PIECES FIT! See Pages 25, 44

Ma int en an ce

s ue niq ch Te

Le ga l Is su es

ing as Le

ing us Ho ir Fa In this issue: • Train or Not to Train?

This shouldn’t even be a question..................Page 20

• Leasing Techniques and Baseball—What you didn’t know they had in common..................Page 34

• Certified Housing Provider Education Program Begins September 10th!.....Page 44

aaoc.com

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VOLUME LIV

AAOC Education & Events 25 Certified Housing Provider Education Program 27 Workplace Harassment Training Seminar 31 Saturday Night Spectacular 35 Education Luncheon 36 NAA Click & Lease 39 22nd Annual Golf Classic 51 AAOC’s Legal & Operational Forms Collection now available on USB or CD! 55 CAM Online Certified Apartment Manager Courses 57 AAOC’s Legal and Operational Forms 67 NAA Community Site & Online Resource Center

Departments 4 President’s Message — Managing “Customer” Perceptions

6 Executive Director Report — Lou’s News 8 Sacramento Report — Looking Back 10 Legal Corner — Questions and Answers 14 Federal Focus — Apartment Industry Colleagues 16 Dear Maintenance Men 45 Welcome New Members 47 Your Elected Representatives 52 PSC Corner — Wesierski & Zurek, LLP 53 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 18 Three Effortless Ways to Win the Property Management Paperwork Battle! By Ernest F. Orientet 20 To Train or Not to Train? This Shouldn’t Even be a Question. By Angel Rogers 26 Eight Tips for Effective Email Communication By Nancy Friedman 34 Leasing Techniques and Baseball—What you didn’t know they had in common

By Veronica Copeland

38 June Meeting Recap 44 Certified Housing Provider Education Program Begins September 10th! Why Should I Attend?

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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AUGUST 2014

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

A U G U ST 11 - Golf Tournament

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com n

1 - Labor Day

BOARD OF DIRECTORS Officers

President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n

Directors n n n n n

Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer Tim Gorman

n n n

Wednesday, 11:00 am–1:30 pm, Embassy Suites See Page 45

9 - Board of Directors Meeting

20 - Saturday Night Spectacular

Tuesday, 6:00 pm, AAOC Offices

Saturday, 6:05 pm, Angel Stadium See Page 31

10 - CHPEP Education Program Week 1 — Residential Property Management

23 - Workplace Harassment Seminar

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 25

Tuesday, 9:00–11:00 am, AAOC Offices See Page 27

16 - General Membership Meeting

24 - CHPEP Education Program Week 3 — Property Maintenance

Tuesday, 7:00–8:45 pm, Embassy Suites

17 - CHPEP Education Program Week 2 — Property Marketing Analysis

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 25

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 25

O C TO B E R 1 - CHPEP Week 4 — Leasing Techniques & Renting to Qualified Applicants Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 25

21 - General Membership Meeting

Tuesday, 7–8:45 pm, Embassy Suites

22 - CHPEP Week 7 — Fair Housing & Government Standards

8 - CHPEP Week 5 — Legal Issues Affecting Landlords & Tenants

See Page 25 Wednesday, 8:30 am–12:30 pm, AAOC Offices

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 25

28 - Fair Housing Seminar

Thursday, 8:30 am–12:30 pm, AAOC Offices

14 - Board of Directors Meeting

29 - CHPEP Week 8 — Employee Development

Tuesday, 6:00 pm, AAOC Offices

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 25

15 - CHPEP Week 6 — Human Resources

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 25

Nick Lieberman Alan Dauger Dean Zarkos John Tomlinson Nicholas Dunlap Craig Kirkpatrick Michael Chew John Tomlinson

Dale Hayden Jerry L’Ecuyer n Jim Loftus n Rick Roshan n James Wohrman

Longtime Member and Advertiser,

n n

Directors Emeriti n

17 - Education Luncheon

Monday, Office Closed

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

Tuesday, 6:00 pm, AAOC Offices

SEPTEM BER

Executive Director — Lou Penrose Rossetti Editor in Chief — Lou Penrose Rossetti n Managing Editor — Veronica Copeland n Advertising Sales — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Printing — Sundance Press n

MISSION STATEMENT

12 - Board of Directors Meeting

Monday, Los Coyotes Country Club Page 39

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw William R. Gorman n Robert B. Larry L. Lollman Thompson

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Bill Pasquale

In Memoriam

of Dale’s Roofing 11/15/1944 – 5/31/2014

Survived by his loving family: Sons Mark and Dean, Sister, 4 Grandchildren, 6 Nieces and Nephews, 3 Great Nieces.

He will forever be in the hearts of those who loved him and will be dearly missed.

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President’s Message

BY N IC K LI E BE R MAN

Managing “Customer” Perceptions

I

n June I attended the National Apartment Association’s (NAA) Education Conference in Denver and came away with heightened awareness of how important so called “reputation management” can be to apartment investors in today’s world.

What’s interesting here is that there is a NEW element in how perceptions of properties are formed that can impact on a customer’s decision to enter or renew a lease.

To clarify, while the perception of your property in the minds of residents and prospects has always been crucial, there is now a new component to perception formulation that wasn’t on the scene until very recently, namely, online ratings and reviews.

According to NAA, a whopping “81% of consumers use ratings and reviews to learn more about your apartment communities”.

Millennials and Gen X’ers are driving this phenomenon — no surprise there. More and more, that demographic conducts research for its next rental home on phones and laptops to find out what other renters think about available properties.

This means the net overall appeal of your property is not just a function of rent, curb appeal and the impression your onsite team creates, it also involves the ratings and reviews others have given the property, as “word of mouth” gets shared with the community at large via the internet.

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How can owners effectively manage this developing aspect of the rental housing business?

One approach is to proactively put your property on a website where reviews and feedback are invited. This is to be distinguished from sites NOT set up or controlled by you where tenants or prospects can post comments.

So the question becomes: If prospects and residents have online avenues to express their thoughts (and sometimes vent) about you’re apartment anyway, why not channel those communications through a site YOU control?

“In order to better serve your residents, you need to know how they feel about your community and this is increasingly being accomplished online”, explained Naomi Bailey, director of client solutions for Dallas based Ellis Partners, a company that structures ratings and reviews websites for multifamily properties (their website platforms start at $55–$65 per month per property).

Bailey, who has been a longtime volunteer at AAOC for education and management programs, elaborated further, “You want to understand the ‘why’ a resident chooses your community over others and how they are being treated, and this information can now be efficiently captured online”. She’s seen tenants communicate online about a wide range of topics from slow wifi, to requests for onsite package drop

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offs, to issues about barbeque areas and so on.

The point is, you want to know what your customer is thinking to accomplish the ultimate objective of maximizing conversion of leads to leases and lease endings to lease renewals. Ultimately it’s about investors accessing and exploiting the medium and the technology our customers increasingly will use to communicate their impressions, their needs, and yes, their complaints.

The upside of this interactive relationship with tenants and prospects is the ability to defuse brewing problems faster and, by controlling the look and feel of a website that your tenants and prospects log on to, establish a more positive environment to influence decisions to initially lease or renew.

This is not to say that online ratings and reviews are the only means of understanding tenant and prospect perceptions. Apartment investors have long effectively used, for example, the low tech “mystery shop” technique where a third party is hired to visit a property and pretend to be a prospective tenant and then report on the experience. The aforementioned Ellis Partners conducts upwards of 10,000 of these annually (the cost is about $110 with the shopper usually spending 1–2 hours touring the site and interfacing with staff).

President — continued on page 9 A U G U S T

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LARGE SELECTION OF DESIGNS & SIZES

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Lou’s News

BY LOU P E N ROSE ROSSE T TI, E X EC UTIVE DI R EC TOR

I

and Exposition is the premier event in certainly hope your summer is the rental housing industry. Over 7800 going well. Whether you are an owner, resident, or property man- attendees from all over the United States, over 40 education sessions, and ager, the OC summer is always a busy more than 400 exhibitors. Keynote time. And the apartment industry speakers included Michael J. Fox, itself is getting quite busy.

Sharktank’s Barbara Corcoran, and Recently I attended the Nation Apartment Association 2014 Education Bill Rancic from the hit Donald Trump TV Show “The Apprentice” (whom I Conference and Exposition held in had the honor of introducing).

Denver. And busy, it was!

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Colorado Confab was that the industry is truly undergoing a renaissance.

And renters are redefining the term “American Dream”.

Millennials (young adults in their 20s) and Baby Boomers who are 50 years old and older are the fastest growing segments of the apartment industry. That trend is projected out for at least until 2025.

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“Lou, I know I’m getting better at golf because I’m hitting fewer spectators... either that, or fewer people are watching me play.”

That is great news… the spirit of Proposition 13 lives, as well as its status of it being the “third rail” of California politics. Let it ever be thus.

Currently more than a half dozen Orange County cities have passed symbolic resolutions declaring their

Prop 13 News In this past June primary election cycle, campaign expert sources tell me that, when polled, OC voters overwhelmingly chose those candidates who would “oppose any attempt to weaken Prop 13’s property tax protections.”

UPGRADE

Our very own Executive Director, Lou Penrose (left), had the honor of introducing Keynote Speaker Bill Rancic at the NAA Education Conference in Denver.

YOUR

support for Proposition 13. Many more California cities and counties are considering similar language.

Proposition 13 continues to be under attack by a group of tax activists Lou’s News — continued on page 9

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Sacramento Report

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Looking Back

D

id you remember to adjust your payroll to reflect changes made last year in California’s minimum wage law? Assembly Bill 10 (Alejo), enacted as Chapter 351 of the Statutes of 2013, increased the minimum wage from $8 to $9 per hour effective July 1, 2014, and will further increase the minimum wage, on and after January 1, 2016, to not less than $10 per hour. Of particular importance to owners and managers is the concurrent administrative action taken by the California Department of Industrial Relations to adjust the meal and lodging credits available for on-site managers.

Those are reflected in the updated Wage Order 5 applicable to the housekeeping industry as follows: Apartment-two thirds (2/3) of the ordinary rental value, and in no event more than $508.38 per month or, where a couple are both employed, $752.02.

These numbers are set to increase effective January1, 2016, to $564.81 and $835.49, respectively.

Senate Bill 935 authored by Senator Leno (D-San Francisco) this year would have jump-started minimum hourly wages to not less than $11 on January 1, 2015, and provided yearly stair-step increases of $1 until topping out at $13 on January 1, 2017. Thereafter, the measure would have permitted automatic annual inflation adjustment indexing. The measure died in the Assembly Committee on Labor and Employment.

It hardly bears repetition but is appropriate to note that alleged wage and hour violations are among the largest litigation drivers in this industry.

And the Legislature this year is considering a number of bills sponsored by labor groups to curb alleged excesses in the employment arena. Several have

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been sidetracked, even in the face of what might appear to be unconscionable employer conduct, but a few remain to address what has been statistically shown to be virtual theft.

Much of the angst appears to involve lack of timely labor department adjudication and enforcement. It remains to be seen which of the several measures will survive the Legislative gauntlet and the Governor’s approval.

Among the bills surviving thus far is one which, with certain exceptions, would authorize an employee to record and enforce a wage lien upon real and personal property of an employer, or a property owner, as specified, for unpaid wages and other compensation owed the employee, and certain other penalties, interest, and costs. The bill would prescribe requirements relating to the recording and enforcement of the wage lien and for its extinguishment and removal. The bill would require a

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notice of lien on real property to be executed under penalty of perjury. The bill would authorize the employer or property owner to use a procedure to release the notice of lien if the employer makes specified contentions, and would require a specific certification under the procedure to be made under penalty of perjury. It comes as no surprise that the measure has engendered intense opposition from many quarters.

In case you missed it, the Leno bill (SB 1439) was held in the Assembly Housing and Community Development Committee on a 3-4 vote. Kudos to all who contacted local Assembly Member

Sharon Quirk-Silva about this bill. Her NO vote was decisive on this 7-person committee. The other bill airing San Francisco’s self-caused woes, AB 2405

by Assembly Member Ammiano, was defeated earlier in the Assembly Judiciary Committee.

On other fronts, three bills of significant interest to AAOC and its allies are marching toward final legislative approval, albeit in substantially amended form from their earlier iterations. AB 2565 would authorize a procedure for tenants to pay for owner installations of electric vehicle charging stations. AB 2561 would provide

guidelines for tenant use of backyards for agricultural pursuits. And AB 2451 would provide some liability protection for owner’s installation and use of water submeters.

The Legislature will wind up its affairs by the end of the month and then it’s on to the campaign trail for those vying for a repeat or a new gig.

Lou’s News — continued from page 7

Gerald R. Ford assumed U.S. Presidency.

As many of the readers of this column have come to know, I spent the early part of my career as a radio broadcaster in Palm Springs. I had the pleasure of getting to know Jerry Ford who once shared with me: “Lou, I know I’m getting better at golf because I’m hitting fewer spectators...either that, or fewer people are watching me play.”

If you have not yet done so, there may still be time to schedule your “awesome foursome” for the 22nd Annual Apartment Association of Orange County Golf Classic. Los Coyotes Country Club in Buena Park

with be the location and, as our association membership is growing, there will be many new faces and some exciting new surprises. Join me and over one hundred of your closest industry friends and associates as we spend a day schwackin’ a little white ball across a great green field.

based in San Francisco, hoping to ultimately overturn the state’s landmark taxpayer protection. Just this past month The San Francisco Board of Supervisors passed a resolution seeking to undo a major part of Proposition 13.

We remain encouraged to see our local property rights leadership at City Halls here in Orange County rally to the cause.

AAOC Events It is August 2014, which marks exactly 40 years since the late President

President — continued from page 4 For me, the Denver conference take away was that a building’s reputation — good, bad or otherwise — will inevitably become more and more transparent to the world going forward thanks to technology. This is now fact within the marketplace and management skill sets must be adjusted accordingly.

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Jon D. Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

I

’m getting conflicting advice about whether or not I must rent to some one that does not have a valid social security or tax identification number, or an official government issued picture ID. Seems like most attorneys and the Fair Housing guys say I ‘cannot discriminate’ and that I must rent to all, regardless of whether or not the prospect can prove who he is, or verify his tenancy history, or his ability to pay the rent. I have been following that advice for years, and now have a building full of misfits, most are undocumented, characters that I could never find in a million years if I ever had to collect from them. The rent usually gets paid, but the building, and the neighborhood, look like hell. I want to take my building back and only rent to persons that qualify, that have verifiable

identities and credit, and are good credit risks. What are my rights?

The dirty little secret is that our industry has passively allowed this erosion to occur over many years. Many landlords have looked the other way, in favor of the quick rental, the cash payments, the full building, the reduced confrontation; we’ve taken the easy way out. Landlords have been wary of lawsuits claiming discrimination, and have believed the bullying taunts and threats from the tenant and immigrant rights activists, that we have just taken the easier and less confrontational course of allowing it to happen. We blame our government for not addressing the illegal immigration issue; one side of the aisle wanting cheap labor, the other wanting cheap

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votes, not sure which is which any more.

We blame employers for hiring, and our ‘welfare state’ for creating the magnet that keeps drawing. Landlords are part of the problem as well. By succumbing to the short term temptation of the quick rental to the unverified, the undocumented, we are contributing to the problem. Many landlords are realizing that rather than just complaining, they can be a part of the solution. Landlords have absolutely no obligation whatsoever to rent to an individual who is unable to independently verify his identity, his past tenant history, and his ability to comply with the terms of the rental agreement, including his financial ability to pay the rent. Our system of society is built around a numeric social security and/or

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a tax ID number. Our life history, good and bad, is reported more often than not, into a data base that is organized by, and sorted by the social security and/or a tax id number. Names are common, but social security numbers and tax id numbers are unique. No two people should share the same number. Credit as well as criminal convictions are reported similarly. These very basic requirements should be applied uniformly to all applicants, regardless of race, national origin or ethnicity. It is just good business sense. With average rents over $1,500.00 a month, landlord investment of $175,000 or more per rental unit, and a litigation climate that is beyond out of control, landlords must know who their residents are, must reduce their risk of financial loss and must know how to recover from a breaching resident.

I just received a very strange letter. Seems my local police department has identified one of my residents as an undesirable; they say he’s suspected of being a gang banger and is dealing drugs and tagging the neighborhood. They say that if I don’t evict him, the police will prosecute me for allowing a criminal to operate on my property. I may even lose my property!

The family has been there for several years, other than a couple bounced checks they have been model tenants. This is the first I’ve heard of this, no one has ever complained before, no complaints, no drugs, and no graffiti or tagging around my building, Help! I can’t afford a vacancy right now, and I think that the police might be wrong, what do I do?

In this upside down and crazy world we live in today, this actually is a growing trend in law enforcement. With a revolving door judicial system acting more like a ‘catch and release’ fishing excursion than one that metes out consequences for truly bad behavior, law enforcement is focusing on the easier prey, landlords, in controlling crime in their jurisdictions. Rather than prosecute the criminal, go figure,

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many law enforcement agencies are taking the lazy way out and threatening the law abiding landlord, forcing them to evict the resident. Rather than locking up the bad guys, seems like the current trend is to simply shuffle them off to another community. If the police are certain he is dealing drugs and tagging, seems like the right thing to do would be to arrest him, prosecute him fully and send him off to the “gray bar hotel.” If the letter you received is inconsistent with your experience with your resident, follow up with the police department by asking for documentation supporting their claim. Ask them to provide specific incidents, dates and times of wrongdoing. Have there been arrests on the property? Have illegal drugs been found there? Ask the office to identify any witnesses that would be willing to testify in court, if necessary.

Ask other residents in the building, gather independent information. If the information you gather supports your resident’s involvement in criminal activity, take action immediately.

Consult your attorney to determine if you have enough facts to support a three day nuisance notice, or if a thirty day or a sixty day notice is appropriate.

Remember, a letter from the police department is not sufficient evidence in court to base a nuisance notice on; testimony from percipient witnesses will be required in the event the resident contests the unlawful detainer action.

Can’t take it anymore, every time I visit my building, there is another satellite dish bolted to my building facia or attached to the roof. It’s not just the satellite dish folks; I’m having the same problem with the cable guys. They spread cable all over my brand new roof; leave nails and screws scattered all around, and certainly are causing premature wear to the roof by all of their activities up there, and of course, all without my permission. No one should be on my roof! What do I do?

N E W S

The problem you describe is one that owners have been facing for years.

Often it is the tenants who are the cause of the improper installation, but recently we’ve noticed the problems are more often caused by the actual dish or cable provider, by one of their subcontractors or employees. The transgressions are many; certainly the installation by attaching the dish to your building facia or structure, and the stringing of cable on your roof is neither permitted by the rental agreement, nor by law. More importantly, the entry upon your roof without your permission is an illegal trespass. The damage caused to your roof by directly attaching the dish to facia, or by the scattered nails and other debris working their way into the roofing material causing the roof membrane to leak is certainly unacceptable and is actionable.

Don’t be surprised when your roofing contractor seeks to void his warranty due to your failure to prevent persons from abusing the roof, the lack of maintenance by allowing nails, screws and debris to remain on the roof, and the intentional penetrations of the roof membrane by the installers. Enforcing the terms of the agreement against the tenant is of course the obvious choice, but not necessarily the best. The fix has become a bit more complicated given the current climate of increasing vacancy and declining rents. In strong rental markets, a notice of default could be served on the tenant requiring the tenant to correct the problem, and if he failed to do so, evict him. Once evicted, the replacement tenant then moves in, calls the dish or cable guys, and the exact same problem happens again, déjà vu. Problem solved? No. In the current rental market, owners want to solve the problem, keep it from re-occurring, and yet maintain the tenancy if at all possible. The best solution in today’s market, assuming the installation was not done by the resident, is to put the resident on notice of the breach, and with the tenant’s Q&A — continued on page 12

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Q&A — continued from page 11 co-operation, demand that the dish or cable installer correct the problem, and repair any damage done to the roof. A written demand should be served upon the dish or cable provider, as well as the installer, that you intend to pursue them civilly and will seek damages for their trespass on to your property, the roof, for recovery of the damages you have suffered and will suffer due to the damage to the roof and facia, and for further damages due to their ‘unfair business practices’ of engaging in illegal activity, trespassing and causing damage to property.

Provide them a reasonable amount of time, ten days, to contact you to make arrangements to remove the offending equipment and to repair any damage done to your roof. Upon receipt of your letter, or your attorney’s letter, the provider will certainly prefer to correct the situation and will certainly not repeat the transgression on your property.

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I’ve been thinking of installing a drop box somewhere on my property so that the residents can put their rent checks in it. I’m thinking I’ll save them a stamp and get the rents sooner. Any problem with doing this?

Many landlords do exactly that, most with absolutely no problems whatsoever.

If you are considering the practice, it is very important to install a secure box that cannot be removed or broken into, and provide your residents with written procedures regarding the use of the drop box. Specifically, inform the residents that use of the box is optional; that they may use it for their convenience, but that there always is a risk of loss or theft. Rent will not be considered paid until you actually receive their check. And of course, never deposit cash. Also provide the residents with a physical address where they can personally deliver the rent, not a PO Box, if they prefer not to deposit the rent into the drop box.

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By not requiring the use of the drop box, the resident will bear the risk of loss, until you actually receive the rent.

If you mandate the use of a drop box, and fail to provide a physical address for payment, or require payment to be made to a PO Box, courts will find that the risk of loss transfers to you upon their placement in the drop box, or in the mail.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $140,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information.

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Federal Focus — The National Connection

BY GR EG BROWN

Apartment Industry Colleagues,

O

n June 10, there was a collective gasp of surprise and shock inside the Beltway not felt since the betrayal of Robb Stark by Lord Walder Frey during the “Red Wedding.”

Sitting House Majority Leader Eric Cantor (R-Va.) lost his primary election to David Brat, an economics professor from Randolph-Macon College, despite outspending him by a reported 26 to 1 margin.

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The days that followed saw a messy mix of emotions in the Nation’s Capital.

There was outright giddiness from tea party activists who saw the victory as a sign of their resurgence. Lobbyists and other advocates felt dejected at the loss of the man who they thought would lead the charge in the fractured House GOP caucus on issues such as immigration reform, reauthorization of the Export-Import Bank and even extension of the Terrorism Risk Insurance Act (TRIA). Finally, there was a sense of dread and fear from Republican candidates who still faced a tea party primary opponent potentially emboldened with money and grassroots support.

So what did we learn? What does this mean for the future? Never trust a Frey or a Bolton? That is certainly true, but there are other lessons for the political environment outside of the seven kingdoms.

The tea party is not dead, but it is also not necessarily surging again to take over the GOP. I personally believe that the tea party played only a part in Rep. Cantor’s defeat, so we should not read too much into Brat’s victory.

Cantor’s loss was a self-inflicted wound.

He spent more time being House Majority Leader than he did talking to constituents who were less than 100 miles from Washington, D.C. And, unfortunately for him, his campaign enabled this behavior. As close as two weeks before primary day, Cantor’s polling firm had him ahead

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by 34 points. He lost by 11. As one individual tweeted in the days after the primary, “they must have been polling registered voters inside of Cantor’s house.” The Cantor race was unique and the tea party is active in lots of Senate and House races this election cycle. We need to wait for those results before proclaiming their rebirth or death knell.

The Cantor loss has also impacted the future of several high-profile issues.

Immigration is widely viewed as dead… or deader than it was before the Virginia primary. That’s bad for the apartment industry as we have pressed hard for a holistic solution that would head off the actions of state and local governments to create their own immigration policies. The Export-Import Bank (or “Ex-Im” as it is called inside the Beltway), an 80-year institution that enjoyed bipartisan support until very recently, is also likely history. While that does not impact us directly, it is a symbol for many House conservatives of improper government involvement in the free market, like say Fannie Mae and Freddie Mac, the National Flood Insurance Program or TRIA. The more of these types of institutions that go down, the more momentum there is to do the same to similar programs. On TRIA, the news may be better as the House Financial Services Committee did move a bill before the July 4 recess.

Despite the concerns we have with this legislation, taking that step brings us A U G U S T

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closer to a finished product which is absolutely critical to our industry.

As a result of Cantor’s loss, there was also a shake-up in the House GOP leadership itself. There is a new majority leader and a new Whip. The races began literally minutes after the news broke of Cantor’s loss and once the politicking was done, Rep. Kevin McCarthy (R-Calif.) rose from Whip to Majority Leader and Rep. Steve Scalise (R-La.) was voted in as Whip.

Generally considered more of an establishment member of the House, McCarthy took steps immediately to burnish his conservative bona fides by announcing he would support the expiration of the Ex-Im Bank. These same bona fides are already established for Scalise, who was previously the chair of the ultra-conservative Republican Study Committee. Together with Speaker John Boehner (R-Ohio), Conference Chair Cathy McMorris Rogers (R-Wash.) and Policy Committee Chairman James Lankford (R-Okla.),

it makes for a diverse leadership team.

The good news is that the apartment industry has relationships, in some cases long-term relationships, with members of the leadership team nationally and locally.

This slate of Republican leaders is only short-term. All offices will be up for re-election at the end of this Congress and there is wide speculation about who may throw their hat in the ring at that point. One often-discussed candidate is House Financial Services Committee Chairman Jeb Hensarling (R-Texas) who has broad support among conservatives. Much will depend upon the decision of Speaker Boehner who some speculate could step down after this year. Similar to the recent “departure” of Tywin Lannister from King’s Landing, Boehner’s exit would portend major changes in the direction and tone of the House Republican Caucus.

Thanks for reading and talk with you next month. Don’t forget to email

me at greg@naahq.org and tell me what you think of this column.

Greg P.S. The opinions expressed here are mine and do not necessary represent the views of the National Apartment Association.

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

spots were leaks might occur.

ear Maintenance Men: I am a firm believer in doing interior and exterior inspections at my properties. However, as I’m getting older, I find I am spending less time at the buildings, so I need to use my time constructively. What should I include in an inspection report to help me decide what work to do now or later? Fred

3: Make sure that all of the property’s windows close smoothly and securely and identify any broken panes. Windows that leak or collect condensation on the sills can create major problems down the road.

Dear Fred: You are thinking ahead and that is a good thing! Just because you visit the property less, does not mean the building requires less maintenance and as you know, routine maintenance issues evolve into costly repairs that could have been avoided. Here are some of the things we pay special attention to:

1: First and foremost, we look for potential hazards. Broken sidewalks, poorly lit stairs, missing handrails; anything that can potentially cause an injury for a resident or a guest.

And, of course, we make sure those fire extinguishers are functional and fire escape areas are clear of clutter.

2: It is important to check building exteriors for cracks in the foundation, open crawl spaces and any places in brick work or stucco where water might get into the walls during heavy rain. This includes making sure that caulking around vents and piping is sufficient. We do a similar inspection of the roof, looking for 1 6

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3: Fire Hazards such as dryer vents should be inspected to make sure they are clear of lint and debris.

Chimneys are inspected for cracks and proper ventilation. Both gas and electric water heaters pose fire and water hazards. Electrical connections are checked as are gas lines along with water pipe connections and venting.

4: Biannual furnace filter inspections at the end of fall and spring will keep your HVAC systems operating at peak performance, while ensuring dangerous conditions are not present.

5: The most costly and damaging of all deferred maintenance is water related.

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Plumbing throughout the building must be inspected to make sure that seals are secure, faucets are not leaking and pipes are in good condition.

Residents should be encouraged to report leaks and drips. A small leak under a cabinet can create serious damage if left unchecked.

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6: Inspect breaker boxes and all electrical equipment: 7: Include washing machines, garage door openers and other mechanical devices such as garbage disposal units and re-circulation pumps etc. in your inspections. Check for loose wires, water leaks and un-safe conditions.

This is only a partial list and individual buildings may differ in their needs.

Dear Maintenance Men: It is currently summer time and that is when we get the most vacancies.

How do I keep my residents from moving? Denise Dear Denise: According to the 2011 national resident study, “Getting Inside the Head of the Online Renter,” the number one factor in a resident’s decision to renew a lease is “Quality of Maintenance Services.”

Additionally, the current SatisFacts Insite® Index for Work Orders indicates that 18% of all service requests are not completed right the first time. And of those, only one-third of residents received notification that there would be a delay in completing the request.

What the above means is poor maintenance service can lead to higher vacancies. It does not matter if you have 10 units or 100 units; maintenance is a critical tool in the physical well-being A U G U S T

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of your property and the happiness of your residents. Think of it this way. A service call and parts may cost $250 to service a broken washing machine or water heater, resulting in a satisfied resident. However, a resident having to live with a broken washing machine or intermittent hot water may elect to move rather than dealing with the hassle of calling in repeated service requests.

That resident vacating will now cost the owner thousands of dollars in loss rent and rehab work to bring the unit back to rent ready condition. Good maintenance is a year round tool to keeping your investment healthy and your residents paying the rent month after month.

Dear Maintenance Men: I have been hearing the term “Aging in Place” more and more lately. What does it mean and how does it affect my apartment building? Harold

Dear Harold: Aging in place is defined as living in the community with a level of independence for as long as possible without the need of in home care. The biggest barrier to aging in place is our homes.

Most homes and rental communities are ill equipped for long term aging in place residents. As an eye opening statistic, the Baby Boomer generation is 25 percent of the population and the first of the Boomers turned 65 in 2011 and the last will turn 65 in 2029.

As apartment owners and managers, we need to pay attention to this aging trend and not be caught off guard.

Aging in place means bigger showers with wider doors, taller toilets, grab bars and bath sinks that will accommodate wheelchairs etc. As your units come up for rehab over time, think about these improvements; they might just be money in the bank for the long run.

Please send us your Maintenance Questions!!!

To see your maintenance question in the “Dear Maintenance Men” column, please send submission to: Questions@BuffaloMaintenance.com.

Please “Like” us on Facebook.com/ BuffaloMaintenance.

Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or consultation. For an appointment call: Frankie Alvarez at 714 956-8371, or Jerry L’Ecuyer at 714 778-0480. CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/ BuffaloMaintenance

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Three Effortless Ways to Win the Property Management Paperwork Battle!©

BY ERNEST F. ORIENTE, THE COACH

B

uried under mountains of property management paperwork? Do the projects seem to never end? Imagine how good you would feel if every day you could start with a clean and organized desk? Well dream no further! By following the three powerful tips listed below, your dreams will become reality!

Setting up your system: Start by ordering two 8½ x 11 “flat desk files”.

A flat desk file looks like an accordion file, except it lays flat on your desk and

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can be easily carried with you. One desk file should be tabbed A–Z, the second one should be tabbed 1–31. The A–Z desk file is perfect for hold the resumes of potential new hires, sorted by last name. This A–Z desk file is also great for keeping employee or resident “working” files, at your fingertips. The 1–31 desk file is ideal for organizing upcoming meetings or projects, by appropriate dates. Also, this tool is perfect for managing any projects you have delegated to be done by others.

For instance, if you have a big project due on the 18th and have assigned others to complete certain portions of the project by the 12th, then file your notes to the 12th and confirm on the 12th the work has been done. Then, re-file this project for completion on the 16th so you can do any last minute changes, before the 18th.

TIP FROM THE COACH: Remember, any organization system is only as good as you make it. It

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generally takes 21 days to incorporate a new idea into your current system.

Stick with it…having a system for your paperwork is a real joy!

Using the four D’s: The four D’s are DO IT, DELEGATE IT, DECIDE OR DUMP IT. These are your only four choices when handling any kind of paperwork. “Do It’ means exactly that…do it now and do not handle any piece of paperwork a second time. This means, read the information you’ve been sent and act on it. “Delegate It” requires you to ask the question…“who can help me complete this project or task so I can stay focused on my responsibilities?” Once you have delegated a project to someone else, then use your desk file (1–31) to store your notes until the project is completed.

“Decide” means the paperwork you have been sent will require your quiet and uninterrupted attention, like monthly financial reports or annual employee reviews. Put this type of work into a separate folder labeled “To

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Decide” and find a few quiet minutes early the next morning before your work day begins, and complete this project or task. “Dump it” means exactly that…dump as much as possible in the trash can, the first time you handle any paperwork. It’s that simple.

TIP FROM THE COACH: In addition to the four D’s, schedule an appointment with yourself twice a year when business is the slowest, to review all the paperwork you have filed in your office. Take the time to “dump” everything you no longer need. Each time you do this, it will further clarify for you which paperwork is important to your property management company to save and which paperwork can be easily discarded.

Scheduling your day: Schedule your day using some form of computer software/paper calendar or appointment book. Try to schedule important meetings early in the week so others can work on the assignments you have given them. Try and schedule all interviews early in the morning when you are the most rested and the least likely to be interrupted. By having a busy morning, you then have the freedom to plan the rest of your day more loosely.

Use your calendar or appointment book to schedule both professional and personal activities as it is helpful to have everything in one place. Lastly, schedule an appointment with yourself for any projects you are working on.

This is a simple way to manage your workload and a powerful way to have your “to do” list LIVE in your week’s calendar.

TIP FROM THE COACH: Now, once you have followed the tips above, schedule the things most important to you. Start by planning the time you are going to spend with your family, the time you are going to spend with those you love, and yes— time for yourself to relax and enjoy your life. Please know that having a

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rich and rewarding life starts with simplicity.

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10/23/13 9:40 AM

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To Train or Not to Train?

This Shouldn’t Even be a Question.

BY ANGEL ROGERS, ARM, CCRM

I

n my many years of Property Management, I have discovered that there are two camps with differing philosophies regarding continuing industry training. The first camp seeks out training with the belief that it is valuable and beneficial; not only for the employee, but the organization as well. The second camp believes that training is a waste of time and resources and avoids it.

Unfortunately, the second camp seems to be in the majority. While most Directors of Property Management and Regional Managers fall into the first group, they often work for a member of the second group.

Costs vs. Benefits of Training Training costs are directly measurable. For example, sending an employee through an association sponsored

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training program will incur tuition costs, possible travel, and time away from their site. Let’s not forget the employee’s wages while attending the course. And, perhaps overtime or additional work load burdens for the other employees. Having a trainer come to your organization will also incur costs. The speaker will have a fee as well as material costs. Bringing everyone together will cost mileage dollars and refreshments. Not to mention closing the offices down for a few hours and the possibility of missing that cherished leasing opportunity.

There is no question that training can be expensive. But with proper planning and budgeting, the cost can be reduced. The real question to ask is “What is the cost of liability if the team is NOT receiving training?”

The benefits of training are easily

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measureable. For example, I have numerous clients tell me that leases increased the same afternoon as a morning leasing session, or the closing ratios improve dramatically. Customer complaints decrease after training, and employees tend to be more cautious about Fair Housing once they have proper understanding of the laws and guidelines. The right training can increase an employee’s motivation and enthusiasm. Continued, regular training will increase productivity, team morale, self-confidence, sense of importance, and communication skills amongst your team. In these times of economic uncertainty, when most companies have suspended salary increases or implemented staff reduction, training should be viewed as a reward for conTraining — continued on page 22

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Training — continued from page 20 tinued employee loyalty. If training is marketed correctly as an investment in the employees, your team will be excited to attend and see this as an additional benefit to them.

Excuses for Avoiding Training I have heard all the typical excuses for avoiding training. Here are some examples and my particular spin on how to turn these negative attitudes into positive solutions.

“It’s too expensive” Yes, it can be expensive. Or, it can be viewed as an investment into the future of your organization. What is the cost of defending a Fair Housing law suit?

What is the cost of apartments sitting vacant because your staff does not understand the concept pre-leasing?

How much does your Worker’s Compensation insurance increase due to injuries that could have been avoided with proper training? What is the cost

of defending a sexual harassment claim, or a wrongful termination?

Each one of these scenarios has the potential to cost your organization thousands and thousands of dollars.

Proper staff training can save you money due to increased knowledge and professionalism; not to mention decreased staff turnover.

“We don’t have time.” I hear this often enough to wonder if trainers are the only ones who have time for training! Property Management has its own monthly timeline that we all understand.

Training should be scheduled after rent week, not on Monday mornings, and not on the day of month end for accounting. Yes we have renewals, inspections, move outs, move ins, bills to process, resident issues to address, and turnovers to complete. But each of these tasks can be scheduled around training. Try seeking input from your front-line team to determine the best time to schedule training. It is not okay to have our teams performing below

standard or being assigned tasks that they do not fully understand. Taking a little time to show them the correct procedures will make their time spent on the job much more productive and therefore saving precious time. Not making time for training could prove to be costly to your organization.

“We can’t afford to have our team away from the property.” Understandably, closing the office may not be realistic right now as no one wants to miss a potential lease. There are other options to employ; such as having two sessions in one day and alternating employees so the office remains open.

Or, have staff participate in an on-line course or webinar. Blended learning opportunities, (offering both live and on-line training) has proven to be very successful as employees get a global perspective of the topic.

“Why do we need training when HR or a Manager can handle some Training — continued on page 24

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Training — continued from page 22 teaching?” Your in-house experts are indeed valuable to your organization and they should be involved with training company policies and procedures. But what if they have not been brought up to speed with new laws?

Or what if their work load is too heavy to expand into training? Even if you have an in-house trainer, sometimes the message needs to be heard from an outsider who is not entrenched with the various personalities and histories of employees. A knowledgeable in-house trainer will know when to outsource some of the training.

“Training is a chore, and boring!”

Hire the right trainer! It is difficult for Property Management employees to relate to someone who has not actually worked in our field. The most successful trainers are those who have paid their dues in the industry and have walked the same walk as their students. The

stories we tell, of both successes and failures, are the best way for students to completely understand this wonderful, crazy world of Property Management!

So, To Train or Not? Property Management continues to grow in sophistication and complexity.

Our team members must continue to learn how to operate our communities with the newest ideas and technology.

Remember, the success of any property is a direct result of the competency of the front line team. Training breeds competent professionals.

Competence improves performance.

Whether you embrace it, tolerate it, deny it, or avoid it, regular consistent training is necessary in Property Management. It always has been and always will be. I feel so privileged to be part of the generation that was trained by industry icon Dorothy Gourley. I always looked forward to those training sessions and was so inspired to do great

things with the knowledge she imparted on me. I am still thankful to the leaders of those companies for investing in me.

Bringing in the right trainer, or sending your employees to industry training, will have your employees feeling privileged and thankful too!

Angel Rogers has over 20 years of Property Management experience. She has been teaching for various Apartment Associations for 10 years and has successfully launched her own training company, S.T.A.R. — Specialized Training by Angel Rogers. She is dedicated to providing educational sessions that are motivational and create a fun learning environment. Angel can be reached at (909)725-2700 or angel@angelrogers.com – check out her website: www.angelrogers.com

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Eight Tips for Effective Email Communication

BY NANCY FRIEDMAN, THE TELEPHONE DOCTOR

A

recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming in-boxes across the globe and the average person now gets nearly 100 messages a day.

While no one denies the obvious productivity gains we’ve realized from the efficiencies of email communication, many people find themselves drowning in all these messages.

Here are eight tips that will make your email communications more

effective.

best if you clearly outline the points you’re trying to get across in an easy to understand format.

1. Practice being clear and concise with your message.

You’ll save time and your reader will appreciate it.

• Consider using bulleted points to clearly express your thoughts.

• Everyone has a different style of how they intake information.

• Email communication works

Investing extra time while authoring an email pays big dividends by giving your reader a clear understanding of your message.

Remember, if your email is written with the purpose to educate, inform or persuade, then making sure to Effective Email — continued on page 28

WESIERSKI & ZUREK, LLP ATTORNEYS AT LAW

Are pleased to announce that THOMAS B. CUMMINGS will be joining the firm starting August 1, 2014.

MR. CUMMINGS will be teaming with TERENCE P. CARNEY in handling: 1.

2 3.

Defense of apartment owners & managers concerning Fair Housing claims, ADA claims, wrongful eviction claims, mold and other habitability claims, or other claims brought by tenants against landlords; Defense of employers concerning employment claims brought by employees including workplace harassment and discrimination; Eviction and landlord/tenant disputes.

email: tcummings@wzllp.com

email: tcarney@wzllp.com

www.wzllp.com 1 Corporate Park Suite 200, Irvine, CA 92606 Tel: (949) 975-1000 Fax: (949) 756-0517 2 6

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WORKPLACE HARASSMENT Are Your Employees Up to Date on Training?

AB 1825 (Government Code Section 12950.1) requires all employers who employ 50 or more persons to provide two hours of training to supervisors in the prevention of sexual and workplace harassment every two years.

Join us for our Workplace Harassment Training to learn about: n

Sexual Harassment

n

Investigating Complaints

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Title VII Civil Rights Act

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Prevention of Claims

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Sex Discrimination

Each attendee will receive a Certificate of Completion after completing the training.

Tom Cummings Wesierski & Zurek, LLP

Presented By:

Date:

Tuesday, September 23, 2014

Time:

Registration — 8:30am Program — 9:00–11:00am

Cost:

Members — $60 Non-Members — $85

Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701

2 CEC Points

Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on September 23, 2014

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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our message. You should also make it standard procedure to reread your entire message before sending.

Often times, you’ll notice words which have been left out, grammar that’s incorrect and worst of all — words witch our spilled write butt knot used inn the write weigh.

(Note, that this last sentence runs through a spell checker perfectly.)

How many times have you caught something too late, making your only option to curse at your spellchecking software!

Effective Email — continued from page 26 get your point across is even more critical.

With the sheer volume of email messages most business people receive, there’s an inverse relationship between the volume of text and successfully making the point.

Most people will immediately read and understand a ten sentence email. Send them a 10,000-word document and they’ll likely scan the highlights, save it for later and you risk it not being read fully.

People appreciate brevity.

Remember, if your objective is to tell the reader what time it is, you don’t need to explain how to build a clock!

3. Copy back salient points when replying to an earlier message.

2. Before sending, always reread your message and double check for grammar and misused words.

It’s obvious to most of us to use spell check after we’ve composed

Remember that your reader likely receives hundreds of emails a week.

When you combine that with faceto-face meetings and phone calls, it’s dangerous to assume your recipient will remember your earlier exchange. Which of these messages has the greater chance for reader confusion?

“Sure, sounds fine...Please proceed.”

Or “Sure, sounds fine...Please proceed.”

You wrote: Hi Jody, Are you okay with the proposed color scheme on the new brochure? I’d like to print it next week.

It’s frustrating when someone sends you an email, with a specific answer but you’re unable to recall the original issue. This problem is largely avoidable by copying a portion of the original message alluding to the context.

4. Use specific subject line descriptions.

Since many email messages go back and forth several times over the course of many weeks, it’s important to accurately describe what the reader will find inside.

Effective Email — continued on page 30

Community Association Specialists Competitive Prices Same Day Installations Unparalleled Customer Service Superior Craftsmanship A+ Rated Member of the Better Business Bureau

866-788-3646 www.republiccompanies.com

GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS 2 8

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Strong & Durable Solid or Multi-Color Plush Carpet with Soil Protection

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CARPET CRAFTS 731 W. Taft Avenue • Orange, California 92865 ( Just East of Batavia)

(714) 282-0174 • Fax (714) 282-0192 Mon. – Fri. 9:00

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Effective Email — continued from page 28

Considering the level of spam and anti-spam software in place today, you can’t afford to risk your message not being delivered because of a generic or poorly worded subject line. A subject line such as, “What do you think” doesn’t tell the recipient much. “Need suggestions for options on acct #45619 — Robinson Inc.” is more specific.

Remember, a legitimate message coming from your plant in Hong Kong advising you that “they’ve still had no luck increasing the prototype by 3 inches” is unlikely to ever make it past today’s spam filters.

Email is also ridiculously easy to edit and forward. Keep in mind that sending a message to one person can eventually be viewed by many other unintended parties. Always double-check the recipient line before sending any email. Horror stories about messages accidentally copied to “ALL” are becoming routine.

As a rule, it’s a good idea to never put anything in writing that a reasonable person would consider to be confidential or dangerous. If your situation dictates you email such information, try to word your message in as factual and balanced a way as possible. As you write, imagine that the person you’re writing about eventually sees your message. Stick to facts, not opinions.

5. Realize that once your message is sent, it’s difficult to recall.

Although some limited technology exists for recalling messages, it’s not universal. It’s possible to ruin their career with a single 60-second lapse in judgment, by sending the wrong message to someone.

6. Practice the 24-hour rule when you’re upset.

It’s never a good idea to send an email when you’re angry. We’ve all

been guilty of this. In the heat of the moment we type up a literary bombast. A message that will reduce the recipient to mush. We even reread it, and we’re actually sort of proud at how powerful the wording is. We imagine the recipient opening and cringing as he/she reads our words. Then we send it.

Only later, after we calm down, we revisit the message and realize that we dramatically overreacted. But it’s too late to do anything now, except apologize and try to mend fences. This is more common than you think.

If you compose an email in anger, wait a predetermined period of time before sending it. If your emotions are legit, then your issue will still be there tomorrow. But in 95% of the cases, you’ll be glad you waited and toned things down after you’ve gain the perspective Effective Email — continued on page 32

5

OUR SPECIALTY: FLAT, COMPOSITION & TILE ROOFS Beat The Rains!

OFFICE: 6320 CLARA STREET. L.A. 90201

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SATURDAY NIGHT SPECTACULAR! ngels vs.

Texas Rangers Exclusive AAOC Member Package: TICKET – Right Field Pavilion CHANCE TO GO ON THE FIELD for batting practice before the game FIREWORKS SPECTACULAR after the game

Saturday, September 20th, 2014 Game Time – 6:05pm – Angel Stadium Tickets available by phone at

714-245-9500

Parking not included — All Sales Final Tickets MUST be picked up at AAOC Office by Thursday, September 18th

Thank You to Our “Grand Slam” Sponsors:

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who you’re writing to.

Effective Email — continued from page 30

8. Don’t Forward Viral Messages.

that can only come with some additional time.

7. Avoid sh-cuts and abbr. in biz email msgs.

Anyone with a teenager knows you practically need a CIA decoder chart to understand the abbreviations and shortcuts that are popular in email and text messages. These cutesy short cuts and misspellings are ill advised to use in any corporate context, no matter if your customer is external or internal.

Even common shortcuts like “LOL, BRB, OMG, 2, 4, SMH and u r” are simply too casual for most business communication. What’s hip to one sender can be read as flip and disrespectful by another reader. Since a casual message to a coworker could easily be forwarded, it’s best to practice the same high level of professionalism no matter

What’s that you say? You’d only forward important messages on to your coworkers and friends? Not so fast.

Unlike obvious computer viruses that involve actual destructive code, many messages are viral in nature, in that they are purposefully crafted so you’ll send them on to friends with the idea that you weren’t positive if this was real but wanted to be sure they saw it just in case!

Although not usually harmful, these emails prey on normally smart individuals desire to inform others.

Everyday, intelligent people who would never consider themselves gullible forward on hoax messages about: • Pending Congressional taxes on emails

• Avoiding waking up in a hotel bathtub of ice — minus your kidneys • Easy steps for getting some of Bill Gates/Disney/AOL’s money • How to delete viruses from your pc (which are actually legit Windows’ files your system needs) • Child abductions at giant retailers • A royal widow begging you to look after her $18,000,000 if you’ll just give her your bank account number.

The list goes on. If you are the recipient of an email message you think is relevant to your friends and family, run it by this test: Copy and paste a few words from the message into Google along with the word “hoax”. If the returns come back showing articles Effective Email — continued on page 34

Lic #942823

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California

ROOTER & PLUMBING INC. LICENSE #703820

Servicing all of Orange County California Rooter & Plumbing offers a wide variety of plumbing and drain cleaning services; electronic leak detection, gas and custom repiping, water heater repair and replacement to all sewer and drain clearing needs. *Account Price

Regular Price

Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $68.00........................................ $99.50 BASIC SERVICE CALL .................................................................................. $68.00........................................ $99.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $75.00........................................ $99.50 ROOF ACCESS 3" or 4" up to 140' .................................................................... $181.00...................................... $250.00 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $690.00...................................... $950.00

Water Heaters

30 Gallons Gas Water Heater .......................................................................................................................... $799.00 40 Gallons Gas Water Heater .......................................................................................................................... $799.00 50 Gallons Gas Water Heater .......................................................................................................................... $851.00 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice.

Price includes: American Water Heater or Bradford White, Complete Installation includes: 2 water flex, earthquake strapping, gas flex, and shut off (if needed), new water shut off above heater (if needed), vent connections, haul away old heater and sales taxes. Any modifications to existing plumbing, system or structure extra.

3 convenient ways to order service request: Call, fax or order on-line for same day service if ordered before 3:00 pm • Licensed, bonded and insured • One year written guarantee, parts and labor • 60 days on most drain cleanings

949-222-2202 • 714-505-0577 fax 949-222-2214 M – F 8:00 am – 5:00 pm Call regarding overtime & after hour rates*.

Same day credit available — We accept major credit cards

Se Habla Español

See us on line at: www.calrooter.com

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Leasing Techniques and Baseball—

What you didn’t know they had in common...

BY VERONICA COPELAND

Y

ou wouldn’t think that there are many similarities between the two, but there are. Each base is a step closer to home. As a resident steps up to the plate, they have already made the commitment to move, and the ultimate goal is to gain them as a resident of your community.

When a prospective resident approaches your property for the first time (first base) first opinions and impressions are made. Your office decor and appearance needs to create the right first impression. If your decor and equipment is old and outdated, everyone that walks in will think your community is too. Stage your office like you would stage a listing — everyday is a showing.

If the prospective resident decides that they are impressed with the community, the next step (second base) is touring the property. Giving them a view of your awesome community.

Point out features like the amenities that your property has that other neighboring properties aren’t equipped with.

Show your pride in the community, it’s cleanliness, layout of buildings, etc.

Entice them to rent from you because you not only offer a great community and place to rent, but a great friendly staff to go along with it.

Third base is the screening process and move-in preparation. Each prospective resident over 18 will show their interest by filling out an application and any other documents required to apply. Key steps to make the process as smooth for them as possible, is to make sure they have adequately filled out the application so it is easier for management during the verification process.

Once they have been approved, you can prepare residents for move in by providing guidelines and helpful ideas about local restaurants, schools, etc.

Providing forms to help protect both you and your residents (AAOC Forms – Statement of Condition, Insurance Information for Residents, etc.) will show them that you are inviting them to be a part of your community.

They have been approved and they

are finally HOME (home plate)! Help them make this their HOME, they will stay longer with great customer service and a great management team. A nice gesture would be to offer a complimentary air freshener to make their home more comfortable during their move-in. A great smelling home can make a cozy home.

And…speaking of leasing and baseball…you might offer to put prospects or new residents into a drawing for 4 free tickets to the AAOC Saturday Night Spectacular Angels Baseball Game on Saturday, September 20th if they apply in the month of August. After all, who doesn’t love baseball?

Effective Email — continued from page 32

of never ending messages, common sense practices can make our business email correspondence more effective and productive every working day.

ings. She has appeared on OPRAH, Today Show,

claiming the message is a fake, save everyone in your address book some time by hitting the delete key! The same rule applies to jokes and pictures which would be deemed as inappropriate by your employer.* While there may not be a silver bullet that saves us from an onslaught 3 4

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Veronica Copeland is the Director of Education & Special Events and Managing Editor of the Apartment News Magazine. She has been with the Apartment Association of Orange County since 2004.

CNN, FOX News, Good Morning America, CBS This Morning & many others. For more information, call 314-291-1012 or visit www.nancyfriedman.com.

Reprinted with permission of Telephone Doctor Customer Service Training. Nancy Friedman is a featured speaker at association & corporate meet-

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A forum for networking, information and education

Resident Rewards…Revealed!

We all know that residents who feel appreciated feel more satisfied. When residents feel satisfied, they’re more likely to remain your residents. But what can you do to help your residents feel appreciated? We suggest developing a Resident Rewards Program to help keep resident retention at an all-time high.

In Resident Rewards… Revealed! you’ll discover: • The key factors that help residents feel satisfied with your community • The main way your residents feel a sense of “community” and appreciation • Creative, engaging and budget friendly ways to show your residents that you really do care about them Learn how to develop a Resident Rewards Program to reward your community, with happy residents!

Our Guest Speaker: Rommel Anacan President, The Relationship Difference

Proudly Sponsored by: EMBASSY SUITES — ANAHEIM SOUTH HOTEL 11767 Harbor Blvd., Garden Grove, CA 92840

AXIOMETRICS INC. Smart Data. Smart People. Smart Decisions. TM

Date:

Wednesday, September 17, 2014

Time:

11:00 am............. Registration & Networking 12:00 –1:30 pm.... Lunch & Program

Cost:

Location: Embassy Suites Hotel 11767 Harbor Blvd. Garden Grove, 92840 Cross Streets: Harbor and Chapman

Member: Nonmember:

$39 per person $55 per person

(Payable in advance)

Vendor participation limited to AAOC Product & Service Council members

Reservations: Call (714) 245-9500 Register online at www.AAOC.com Reservations & Cancellations Require 72-Hour Notice

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June Meeting Recap

T

he June General Membership Meeting, started the summer off with a bang. All of the participating PSC members in attendance had the privilege of arriving early for a PSC VIP reception. Executive Director, Lou Penrose Rossetti, and Sales Executive Debbie DiBernardo were there to welcome them all and thank them for their support to make these meetings not only successful, but more importantly, beneficial to our members.

After the mixer, the night began

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with AAOC President Nick Lieberman welcoming all in attendance. Nick spoke briefly about interest rates available and where the economy may be headed.

He also thanked the sponsors of the evening, Scott Schweer with Chase Commercial Term Lending and PHD Insurance Brokers, Inc. Robert Philpot was on hand from “Team Schweer” and Fred Giron from the “PHD Family” to accept their Certificates of Appreciation.

Thank you both for your continued support!

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Many Product & Service Council members attended the meeting and had “meet & greet” tables. Before the meeting, members had the opportunity to meet the participating PSC companies to learn more about the services they provide. Members are encouraged to come early to the meetings to take advantage of the great opportunity to become better acquainted with AAOC’s service providers who are all required Meeting Recap — continued on page 40

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22nd Annual Golf Classic Monday, August 11, 2014 Los Coyotes Country Club 8888 Los Coyotes Drive, Buena Park INDIVIDUAL GOLFER

Includes golf, continental breakfast, BBQ lunch, dinner & tee prizes

$260

FOURSOME $950 Includes golf, continental breakfast, BBQ lunch, dinner & tee prizes

AAOC SPECIAL

$1,250

Additional Lunches Additional Dinners DINNER SPONSOR

$20 $50 SOLD

PHOTO SPONSOR – Sponsor’s name on folio

SOLD

SUNRISE SIPPERS SPONSOR

SOLD

Includes foursome package above PLUS tee sponsorship

Sponsor’s name on signage, recognition at the podium Meet & greet, company logo in photo

Sponsor serves as bartender for morning beverages

TROPHY SPONSOR SOLD LUNCH SPONSOR – (2 available) $800 Sponsor’s name on banner at the BBQ

WINE SPONSOR — Sponsor’s name on wine bottles HOLE-IN-ONE SPONSOR

$800 SOLD

Tee Sponsor plus signage at tee as “Hole-in-One” Sponsor

SUPPORT THE KIDS! A portion of proceeds to benefit:

CIGAR SPONSOR

$500

Sponsor to pass out cigars purchased by sponsor

GOODIE BAG SPONSOR – Sponsor provides 150 bags SOLD CART SPONSOR – (2 available) Signage on cart $500 SOLD MULLIGAN SPONSOR Sponsor logo on promotional item

SOLD

PUTTING CONTEST SPONSOR Sponsor hosts pre-shot gun contest

TEE SPONSOR – (3 available)

$475

DRINK SPONSOR – (2 available)

$350

Meet & greet at each tee

1575 E. 17th Street, Santa Ana, CA 92705 Phone: 714.619.8416 Email: rbi@everykid.org Web: www.angels.com/rbileague

Signage at drink stations (unattended)

“PAR”FECT PASTRIES SPONSOR – Meet & greet during registration SOLD DRIVING RANGE SPONSOR – Meet & greet $275

Signage on Range

GREEN SPONSOR – Signage at green (unattended)

$125

For more information, please call: 714.479.1406 • Email: vcopeland@aaoc.com • Web: www.AAOC.com 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

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Meeting Recap — continued from page 38 to be licensed and insured. This helps to further protect you the member, as well as your investment.

Each company and their representatives were given the opportunity to step in front of the stage and be acknowledged by those in attendance, after which many of the PSC members provided raffle prizes for the members.

This is always a fun time for all.

Congratulations to the many lucky winners, and thank you to the very generous PSC members!

Education Chairman Jerry L’Ecuyer then introduced our guest speaker, Alison Brown of Total Lighting Concepts. Alison “lit up” the room with her presentation about lighting and different ways members can be more efficient with it. She mentioned that the amount of energy that

No, it’s not dueling mic night, it’s a brief introduction from the sponsors of this evenings meeting. Left, Fred Giron, representing PHD Insurance Brokers, Inc. and right, Robert Philpot, representing Chase – Team Schweer. Thanks again!!

Beth Adams of Luther Burbank Savings and Frankie Alvarez of Buffalo Maintenance kick of the evening at the PSC VIP Mixer.

Conrad Wyszomirski discusses some of the legalities of leasing with Michael Brennan of Brennan Law Firm.

Are you looking for a particular product or service?

We can help!!

Visit our Buyer’s Guide beginning on page 53 for the resources you need!

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GIVE ME 15 MINUTES AND I’LL SHOW YOU HOW TO GET YOUR RENTERS TO SATISFY YOUR REQUIREMENT THAT THEY BUY LIABILITY INSURANCE. SMART APARTMENT OWNERS HAVE THEIR RENTERS PROVIDE LIABILITY INSURANCE AND DO IT EFFORTLESSLY! You know the world is changing and you have to change with it.

Everything that is important is moving to the internet and things are being done on line. Trying to get your renters to provide at least liability insurance has been very difficult in the past because of their need to locate an insurance agent and then your need to follow up, on making sure they give you a copy of their policy.

Our speaker, Alison Brown of Total Lighting Concepts was hoping a “light bulb” would go off in her head so she could remember what she was talking about.

Now there is a solution for your problem. Same day coverage is available if your renter certifies they have had no losses in the past 48 hours and the move in date is on or after the rental date. Coverage extends to all roommates on the lease on the date of loss. Your renter can conveniently be billed on a monthly, quarterly, semiannual or annual basis with very low ($1) installment fees.

What do you have to do? You start by qualifying your building.

“A” rated buildings receive special rates. See if your building qualifies. If it does, the tenant can buy the renter’s policy on the day they sign up with you. All they do is go on line and select the coverage they need and/or you require. Done!

Contact us today for further information. We also have the ability to notify the property manager or agent when a policy is purchased, cancels or renews.

CALL US NOW! (714) 534-6310 OR (800) 640-4743 OR EMAIL US AT INFO@PHDINSURANCEBROKERS.COM

Sergio Sancho of Service 1st poses with the lucky attendee who won his donated raffle prize.

California uses has not changed in the last 20 years…seems odd, right? She explained that even though population has increased, the energy consumption has decreased because we are using the energy more efficiently. That has a trickle affect making it possible for us to avoid building additional power plants, so if we continue to convert to energy saving resources, it will be a win for us, and a win for the environment.

Alison gave a plethora of resources for owners and managers looking to

Call 800-640-4743 www.phdinsurancebrokers.com Email: info@phdinsurancebrokers.com License # 0462338

Meeting Recap — continued on page 42

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A toast to a great General Membership Meeting!

Henry Eagar of Citizens Business Bank enjoys a pleasant conversation with Randy Combs of W.R. Gorman & Associates before the meeting.

Meeting Recap — continued from page 41 replace their existing fixtures and offered ideas to receive rebates and incentives from local energy resources.

She said it is possible to keep your

units rented if residents appreciate a community that is energy conscious.

Thank you Alison, and the entire TLC team, for making this meeting so informative and “bright!”

General Membership Meetings

will not be held in July or August, so enjoy your summer! Our next meeting will be Tuesday, September 16. Mark your calendars today…we look forward to seeing you all there!

WATER / MOLD / FIRE FULL RECONSTRUCTION

24 HOUR

IMMEDIATE RESPONSE 24/7 Our Response Team Will Be There in an Hour or Less!!

Property Management Specialist Serving All of Orange County Call us about our Price Guarantees

Toll Free (855)

88-FIRST Local (949) 613-5653 or

www.callservicefirst.com

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

CSLB#970181

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Certified Housing Provider Education Program Begins September 10th! Why Should I Attend?

Q

uestion: Is this course going to benefit the Apartment Owner as well as the Onsite staff?

Answer: Yes. The Certified Housing Provider Education Program will be beneficial for Apartment Owners, Regional Property Supervisors, Resident Managers, Onsite Office Personnel, Maintenance Personnel and Apartment Vendors.

You will be part of a comprehensive training course that covers all areas of apartment ownership and management.

At each class you will find money saving ideas, and learn from the experiences of qualified experts who have worked in the apartment industry for years.

Your Certified Housing Provider Education Program Manual will serve as your daily reference guide, to assist you as you manage your property. This 400-page manual is filled with the information you need to provide immediate answers to any difficult circumstances that may arise. The training manual is only available through the Certified

Housing Provider Education Program at AAOC, and was written by industry leaders exclusively for the Apartment Association of Orange County.

Question: Will the course cover the Questions I have on timely rent collection and dealing with difficult residents?

Answer: Yes. You will be instructed to read the chapter covering those issues, and then the instructor will take you through a three-hour lecture sharing CHPEP Program — continued on page 46

Where else but at…

ORCO APARTMENT SUPPLIES for all of your apartment repair needs!

Two stores to serve you:

6420 Roland St., Buena Park, CA 90621

11861 Cardinal Cir., Unit K, Garden Grove, CA 92843

(714) 562-0800 (714) 638-1540 www.orcoaptsupplies.com

Toll free no.

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Vertical Blinds

Stanley White Vinyl Series Closet Doors

WIDTH LENGTH 42" 54" 66" 78" 102" 42.5" $17.05 $21.90 $26.30 $30.75 $38.35 52.5" $18.45 $23.70 $28.40 $33.25 $41.65 64.5" $19.85 $25.50 $30.50 $35.75 $44.95 82.5" $22.65 $29.10 $34.70 $40.75 $51.55 PVC BUILDER’S QUALITY 22GA Regular curved also available

48W x 80H 60W x 80H 72W x 80H 84W x 80H 96W x 80H 108W x 80H 120W x 80H 144W x 80H

$74.00 $93.50 $98.00 $105.50 $109.00 $132.15 $148.50 $151.50

48W x 96H 60W x 96H 72W x 96H 84W x 96H 96W x 96H 108W x 96H 120W x 96H 144W x 96H

$80.20 $101.00 $103.95 $106.95 $112.90 $156.00 $175.25 $178.20

$360.00

Model: Brown WNM210-7X Pilotless Ignition

Apartment Vertical

Dealer of Hill Bros deck/patio materials

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MAILBOXES $35.10/door A P A R T M E N T

CARPET SALE $11.90/SY INSTALLED w/ 6LB 1⁄ 2 pad

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Hotpoint Model: 30" Gas Pilotless RGB508PETWH

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

A Special Welcome to Our Newest Members!

Thomas M. Gieser JC Properties Rod Kossack Laird Real Estate Inc. McSets, LLC Kelly Nease-Kennelly Soong Pak Santiago Villas Senior Apartments Mike Sarni Sunset Cover Apartments Augusto B. Velarde Westlake Housing Management

Do you know…

AAOC fights for YOUR Private Property Rights??

Support your PAC and Legal Defense Fund!!

A P A R T M E N T

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New PSC Members Excel Telemessaging 16380 Bake Parkway Irvine, CA 92618 Contact: John Trotman (949) 599-3000

For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web:

ServiceFirst Restoration Inc. 27601 Forbes Rd. #11 Laguna Niguel, CA 92677 Contact: Christian Rovsek (855) 883-4778

www.aaoc.com

BTUC

APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker, MAI

First Metro Appraisals Orange, CA 92867 N E W S

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CHPEP Program — continued from page 44

daily at the apartment community.

their knowledge and experiences on how they have solved similar situations in the past. Students will be encouraged to share their experiences as well and ask Questions to find the answers they need.

Question: Will the course cover how to supervise vendors and get my “moneys worth” for their services?

Answer: Yes. Many of your Questions will be answered on taking bids, supervision of the job in process, and how to deal with vendors who become a problem. Many problems can be eliminated up front when you know how to proceed in the owner/vendor relationship. You can watch your NOI increase as you get the value you want from your vendors.

Question: Human Resource laws affect the owner and manager. I want to learn more about hiring and supervising of employees. Will those areas be covered?

Answer: Yes. This will be examined closely because no area of ownership and management is more complicated than that of employee relations, and the California and National laws affecting them.

Question: I need a better understanding of apartment marketing issues and how I can effectively manage. How will that topic be covered?

Question: Will my daily risk in apartment management be reduced?

Answer: Yes. With knowledge, you will be able to avoid risky situations, and your instructor will lead you through the many areas where risk is faced

Answer: During the course you will complete a Property Marketing Analysis Survey, in order to gain first hand experience by reviewing your competition, the demographics in your area and how they effect your marketing opportunities, the pricing of your rentals, and any potential additional income opportunities.

The instructor will lead you through this exercise and you will complete a report that would cost approximately

$2000 if you were to hire a Marketing Consultant. I will be the instructor of that course and I have compiled hundreds of those reports over the years, throughout the United States. It is a very interesting exercise and once completed the report can be updated each year by the student to stay informed of their properties current marketing potential.

Question: Who will my instructors be?

Answer: Fortunately for AAOC, we have a number of highly qualified instructors that have volunteered to teach the Certified Housing Provider Education Program. Each of them has years of experience that help them share their firsthand knowledge with you and provide a well-rounded course that you will benefit and grow from.

If you have any Questions or would like further information please contact Veronica Copeland at (714) 245-9500.

Be assured that when you take the Certified Housing Provider Education Program you will benefit greatly.

Support Our Advertisers!

Tell them you saw their ad in

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Your Elected Representatives Congress District 38: Linda Sanchez (D) 17906 Crusader Ave., Suite 100 Cerritos, CA 90703 (562) 860-5050 Fax: (562) 924-2914 http://lindasanchez.house.gov District 39: Ed Royce (R) 210 W. Birch Street, Suite 201 Brea, CA 92821 (714) 255-0101 Fax: (714) 255-0109 http://www.royce.house.gov/ District 45: John Campbell (R) 20 Pacifica, Ste. 660 Irvine, CA 92618 (949) 756-2244 Fax: (949) 251-9309 http://campbell.house.gov District 46: Loretta Sanchez (D) 12397 Lewis St., Ste. 101 Garden Grove, CA 92840 (714) 621-0102 Fax: (714) 621-0401 http://www.lorettasanchez.house. gov/ District 47: Alan Lowenthal (D) 100 W. Broadway West Tower, Ste. 600 Long Beach, CA 90802 http://lowenthal.house.gov/ District 48: Dana Rohrabacher (R) 101 Main Street #380 Huntington Beach, CA 92648 (714) 960-6483 http://rohrabacher.house.gov/ District 49: Darrell Issa (R) 1800 Thibodo Rd., Suite 310 Vista, CA 92081 (760) 599-5000 Fax: (760) 599-1178 http://issa.house.gov/

State Senate District 29: Bob Huff (R) 1800 E. Lambert Rd., Suite 150 Brea, CA 92821 (714) 671-9474 Fax: (714) 671-9750 http://cssrc.us/web/29/

District 32: Norma Torres (D) 4959 Palo Verde St., Suite 103C Montclair, CA 91763 (909) 621-2783 Fax (909) 621-7483 http://sd32.senate.ca.gov/ District 34: Lou Correa (D) 2323 N. Broadway, Suite 245 Santa Ana, CA 92706 (714) 558-4400 http://sd34.senate.ca.gov/ District 36: Joel Anderson (R) 500 Fesler Street, #201 El Cajon, CA 92020 (619) 596-3136 Fax: (619) 596-3140 http://district36.cssrc.us District 37: Mimi Walters (R) 30 Executive Park Suite 250 Irvine, CA 92614 (949) 223-5037 Fax: (949) 223-5487 http://cssrc.us/web/37/

State Assembly District 55: Curt Hagman (R) 13920 City Center Drive, Suite 260 Chino Hills, CA 91709 (909) 627-7021 Fax: (909) 627-1841 http://arc.asm.ca.gov/member/60/ District 65: Sharon Quirk-Silva (D) 1400 North Harbor Blvd., Suite 601 Fullerton, CA 92835 (714) 526-7272 Fax (714) 526-7278 http://asmdc.org/members/a65/ District 68: Don Wagner (R) 17821 East 17th St., Suite 150 Tustin, CA 92780 (714) 665-6868 Fax (714) 665-6867 http://arc.asm.ca.gov/member/ AD68 District 69: Tom Daly (D) 2400 E. Katella Avenue, Suite 640 Anaheim, CA 92806 (714) 939-8469 Fax: (714) 939-8986 http://asmdc.org/members/a69

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District 72: Travis Allen (R) 17011 Beach Blvd., Ste 1120 Huntington Beach, CA 92647 (714) 843-4966 Fax: (714)843-6375 http://arc.asm.ca.gov/member/ AD72/ District 73: Diane Harkey (R) 29122 Rancho Viejo Road, Suite 111 San Juan Capistrano, CA 92675 (949) 347-7301 Fax: (949) 347-7302 http://arc.asm.ca.gov/member/ AD73/ District 74: Allan Mansoor (R) 1503 South Coast Dr. #205 Costa Mesa, CA 92626 714-668-2100 Fax: 714-668-2104 http://arc.asm.ca.gov/member/ AD74/

Orange County Supervisors 1st District: Janet Nguyen 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3110 Fax: (714) 834-5754 Janet.Nguyen@ocgov.com 2nd District: John W. Moorlach 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3220 Fax: (714) 834-6109 District2@ocgov.com 3rd District: Todd Spitzer 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3330 Fax: (714) 834-2786 Todd.Spitzer@ocgov.com 4th District: Shawn Nelson 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3440 Fax: (714) 934-2045 Fourth.District@ocgov.com 5th District: Pat Bates 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3550 Fax: (714) 834-2670 PatBates@ocgov.com

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Municipal Aliso Viejo City Council 12 Journey, Suite 100 Aliso Viejo, CA 92656 Phone: (949) 425-2500 http://www.cityofalisoviejo.com/ Carmen Cave, Mayor Phillip B. Tsunoda, Mayor Pro Tem Ross Chun, Councilmember Mike Munzing, Councilmember William “Bill” Phillips, Councilmember Anaheim City Council 200 S. Anaheim Blvd.

Anaheim, CA 92805 Phone: (714) 765-5247 http://www.anaheim.net/ Tom Tait, Mayor Gail Eastman, Mayor Pro Tem Jordan Brandman, Councilmember Lucille Kring, Councilmember Kris Murray, Councilmember Brea City Council One Civic Center Cir., Brea, CA 92821-5732 Phone: (714) 990-7600 http://www.cityofbrea.net Ron Garcia, Mayor Brett Murdock, Mayor Pro Tem Christine Marick, Councilmember Roy Moore, Councilmember Marty Simonoff, Councilmember Buena Park City Council 6650 Beach Blvd.

Buena Park, CA 90622 Phone: (714) 562-3754 Fax: (714) 562-3506 http://www.buenapark.com/ Elizabeth Swift, Mayor Miller Oh, Mayor Pro Tem Art Brown, Councilmember Steve Berry, Councilmember Fred Smith, Councilmember

Elected Representatives — continued on page 48

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Elected Representatives — continued from page 47 Costa Mesa City Council 77 Fair Drive Costa Mesa, CA 92626 Phone: (714) 754-5000 http://www.costamesaca.gov Jim Righeimer, Mayor Stephen Mensinger, Mayor Pro Tem Sandra Genis, Councilmember Wendy Leece, Councilmember Gary Monahan, Councilmember Cypress City Council 5275 Orange Ave. Cypress, CA 90630 Phone: (714) 229-6700 http://www.ci.cypress.ca.us/ Prakash Narain, Mayor Leroy Mills, Mayor Pro Tem Doug Bailey, Councilmember Rob Johnson, Councilmember Mariellen Yarc, Councilmember Dana Point City Council 33282 Golden Lantern Dana Point, CA 92629 Phone: (949) 248-3500 Fax: (949) 248-9920 http://www.danapoint.org/ Steve H. Weinberg, Mayor Lisa A. Bartlett, Mayor Pro Tem Bill Brough, Councilmember Carlos Olvera, Councilmember Scott Schoeffel, Councilmember Fountain Valley City Council 10200 Slater Ave. Fountain Valley, CA 92708 Phone: (714) 593-4400 Fax: (714) 593-4494 http://www.fountainvalley.org/ Mark McCurdy, Mayor Michael Vo, Mayor Pro Tem Cheryl Brothers, Councilmember John Collins, Councilmember Steve Nagel, Councilmember Fullerton City Council 303 W. Commonwealth Ave. Fullerton, CA 92832 Phone: (714) 738-6311 http://www.ci.fullerton.ca.us/ Bruce Whitaker, Mayor Doug Chafee, Mayor Pro Tem Jennifer Fitzgerald, Councilmember Jan Flory, Councilmember Greg Sebourn, Councilmember

Garden Grove City Council 11222 Acacia Pkwy.

Garden Grove, CA 92840 Phone: (714) 741-5000 http://www.ci.garden-grove.ca.us/ Bruce A. Broadwater, Mayor Dina Nguyen, Mayor Pro Tem Steven R. Jones, Councilmember Christopher V. Phan, Councilmember Kris Beard, Councilmember

Laguna Beach City Council 505 Forest Ave. Laguna Beach, CA 92651 Phone: (949) 497-3311 Fax: (949) 497-0771 http://www.lagunabeachcity.net/ Kelly Boyd, Mayor Elizabeth Pearson, Mayor Pro Tem Steve Dicterow, Councilmember Toni Iseman, Councilmember Bob Whalen, Councilmember

Huntington Beach City Council 2000 Main St. Huntington Beach, CA 92648 Phone: (714) 536-5202 Fax: (714) 536-5233 http://www.ci.huntington-beach. ca.us/ Connie Boardman, Mayor Matthew Harper, Mayor Pro Tem Joe Carchio, Councilmember Jill Hardy, Councilmember Jim Katapodis, Councilmember Joe Shaw, Councilmember Dave Sullivan, Councilmember

Laguna Hills City Council 24035 El Toro Road Laguna Hills, CA 92653 Phone: (949) 707-2610 http://www.ci.laguna-hills.ca.us/ Barbara Kogerman, Mayor Andrew Blout, Mayor Pro Tem Randal Bressette, Councilmember Melody Carruth, Councilmember Dore Gilbert, Councilmember

Irvine City Council One Civic Center Plaza Irvine, CA 92606 Phone: (949) 724-6233 http://www.cityofirvine.org/ Steven Choi, Mayor Jeff Lalloway, Mayor Pro Tem Larry Agran, Councilmember Beth Krom, Councilmember Christina Shea, Councilmember La Habra City Council 201 E. La Habra Blvd.

La Habra, CA 90633 Phone: 562-905-9700 Fax: 562-905-9781 http://www.lahabracity.com Rose Espinoza, Mayor Tom Beamish, Mayor Pro Tem Michael Blazey, Councilmember James Gomez, Councilmember Tim Shaw, Councilmember La Palma City Council 7822 Walker St. La Palma, CA 90623 Phone: (714) 690-3300 Fax: (714) 523-2141 http://www.cityoflapalma.org/ Steve Hwangbo, Mayor Steve Shanahan, Mayor Pro Tem G. Henry Charoen, Councilmember Gerard Goedhart, Councilmember Peter Kim, Councilmember

Laguna Niguel City Council 30111 Crown Valley Parkway Laguna Niguel, CA 92677 Phone: (949) 362-4300 Fax: (949) 362-4340 http://www.cityoflagunaniguel.org Linda Lindholm, Mayor Jerry McCloskey, Mayor Pro Tem Laurie Davies, Councilmember Jerry Slusiewicz, Councilmember Robert Wing, Councilmember Laguna Woods City Council 24264 El Toro Road Laguna Woods, CA 92637 Phone: (949) 639-0500 Fax: (949) 639-0591 http://www.lagunawoodscity.org/ Robert Ring, Mayor Milt Robbins, Mayor Pro Tem Cynthia Conners, Councilmember Bert Hack, Councilmember Noel Hatch, Councilmember Lake Forest City Council 25550 Commercentre Drive, Suite 100 Lake Forest, CA 92630 Phone: (949) 461-3400 Fax: (949) 461-3511 http://www.lakeforestca.gov/ Scott Voigts, Mayor Kathryn McCullough, Mayor Pro Tem Peter Herzog, Councilmember Adam Nick, Councilmember Dwight Robinson, Councilmember

Los Alamitos City Council 3191 Katella Ave. Los Alamitos, CA 90720 Phone: 562-431-3538, Ext. 220 http://www.cityoflosalamitos.org Warren Kusumoto, Mayor Gerri Graham-Mejia, Mayor Pro Tem Troy Edgar, Councilmember Dean Grose, Councilmember Richard D. Murphy, Councilmember Mission Viejo City Council 200 Civic Center Mission Viejo, CA 92691 Phone: (949) 470-3000 http://cityofmissionviejo.org/ Rhonda Reardon, Mayor Patricia Kelley, Mayor Pro Tem David Leckness, Councilmember Cathy Schlicht, Councilmember Frank Ury, Councilmember Newport Beach City Council 100 Civic Center Drive Newport Beach, CA 92660 Phone: (949) 644-3309 http://www.newportbeachca.gov/ District 1: Michael F. Henn, Councilmember District 2: Anthony Petros, Councilmember District 3: Rush Hill, Mayor Pro Tem District 4: Leslie Daigle, Councilmember District 5: Ed Selich, Councilmember District 6: Nancy Gardner, Councilmember District 7: Keith Curry, Mayor Orange City Council 300 E. Chapman Ave. Orange, CA 92866 Phone: (714) 744-2225 Fax: (714) 744-5523 http://www.cityoforange.org/ Tita Smith, Mayor Mark Murphy, Mayor Pro Tem Mike Alvarez, Councilmember Denis Bilodeau, Councilmember Fred Whitaker, Councilmember

Elected Representatives — continued on page 50

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Elected Representatives — Placentia City Council 401 E. Chapman Ave. Placentia, CA 92870 Phone: (714) 993-8117 http://www.placentia.org/ Scott W. Nelson, Mayor Joseph V. Aguirre, Mayor Pro Tem Connie Underhill, Councilmember Chad Wanke, Councilmember Jeremy Yamaguchi, Councilmember Rancho Santa Margarita City Council 22112 El Paseo Rancho Santa Margarita, CA 92688 Phone: (949) 635-1800 http://www.cityofrsm.org/ Tony Beall, Mayor Carol Gamble, Mayor Pro Tem Steve Baric, Councilmember Brad McGirr, Councilmember Jesse Petrilla, Councilmember

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San Clemente City Council 100 Avenida Presidio San Clemente, CA 92672 Phone: (949) 361-8200 Fax: (949) 361-8285 http://san-clemente.org/ Bob Baker, Mayor Tim Brown, Mayor Pro Tem Lori Donchak, Councilmember Jim Evert, Councilmember Chris Hamm, Councilmember San Juan Capistrano City Council 32400 Paseo Adelanto San Juan Capistrano, CA 92675 Phone: (949) 493-1171 Fax: (949) 493-1053 http://www.sanjuancapistrano.org/ John Taylor, Mayor Sam Allevato, Mayor Pro Tem Roy L. Byrnes, Councilmember Larry Kramer, Councilmember Derek Reeve, Councilmember

Santa Ana City Council 20 Civic Center Plaza PO Box 1988, M31 Santa Ana, CA 92701 Phone: (714) 647-6900 Fax: (714) 647-6954 http://www.ci.santa-ana.ca.us/ Miguel Pulido, Mayor Ward 1: Vincent Sarmiento, Councilmember Ward 2: Michele Martinez, Councilmember Ward 3: Angelica Amezcua, Councilmember Ward 4: David Benavides, Councilmember Ward 5: Roman Reyna, Councilmember Ward 6: Sal Tinajero, Mayor Pro Tem Seal Beach City Council 211 8th Street Seal Beach, CA 90740 Phone: (562) 431-2527 Fax: (562) 493-9857 http://www.sealbeachca.gov District 1: Ellery Deaton, Mayor Pro Tem District 2: David Sloan, Councilmember District 3: Gordon Shanks, Councilmember District 4: Gary Miller, Mayor District 5: Michael Levitt, Councilmember Stanton City Council 7800 Katella Ave. Stanton, CA 90680 Phone: (714) 379-9222 http://www.ci.stanton.ca.us/ David Shawver, Mayor Alexander Ethans, Mayor Pro Tem Brian Donohue, Councilmember Rigoberto Ramirez, Councilmember Carol Warren, Councilmember

Tustin City Council 300 Centennial Way Tustin, CA 92780 Phone: (714) 573-3000 http://www.tustinca.org/ Al Murray, Mayor Charles “Chuck” Puckett, Mayor Pro Tem Allan Bernstein, Councilmember Rebecca Gomez McKeon, Councilmember John Nielsen, Councilmember Villa Park City Council 17855 Santiago Blvd.

Villa Park, CA 92861 Phone: (714) 998-1500 Fax: (714) 998-1508 http://www.villapark.org/ Brad Reese, Mayor Rick Barnett, Mayor Pro Tem Diana Fascenelli, Councilmember Greg Mills, Councilmember Deborah Pauly, Councilmember Westminster City Council 8200 Westminster Ave. Westminster, CA 92683 Phone: (714) 898-3311 Fax: (714) 373-4684 http://www.westminster-ca.gov/ Tri Ta, Mayor Andy Quach, Mayor Pro Tem Diana Carey, Councilmember Sergio Contreras, Councilmember Margie Rice, Councilmember Yorba Linda City Council 4845 Casa Loma Ave. PO Box 87014 Yorba Linda, CA 92885 Phone: (714) 961-7100 http://www.ci.yorba-linda.ca.us/ J Thomas Lindsey, Mayor Craig Young, Mayor Pro Tem John Anderson, Councilmember Eugene Hernandez, Councilmember Mark Schwing, Councilmember

Do you know…

AAOC fights for YOUR Private Property Rights??

Support your PAC and Legal Defense Fund!!

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Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company________________________________________________________________________________________________________________________________________________________________ Address________________________________________________________________________ City/State/Zip_______________________________________________________________ Phone_________________________________________________________________ Email_________________________________________________________ Member #__________________ Payment Method:

Bill My Company (members only)

Check Enclosed

Credit Card:

Credit Card #______________________________________________________________________________________ Expiration Date ______________________________

Visa MasterCard AMEX

Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Billing Address__________________________________________________________________________________________________________________________________________________________

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Thomas Cummings to join Terence Carney at WESIERSKI & ZUREK, LLP Long time AAOC members, Thomas B. Cummings and Terence P. Carney are combining forces starting August 1, 2014. Mr. Cummings will be joining Mr. Carney at Wesierski & Zurek LLP located in Irvine, California.

Between them, Mr. Cummings and Mr. Carney have over 65 years experience in handling civil litigation cases.

Started in 1987, Wesierski & Zurek LLP seeks to demonstrate that a smaller firm can deliver high quality legal services in many sophisticated areas of the law, while providing the added benefit of close personal relationships with its clients.

The Firm selects its attorneys carefully and trains them to become proficient in their areas of specialization.

Continuing legal education is strongly supported in order to ensure that the Firm’s attorneys stay current with new developments in the law. This, in turn, enables the Firm to meet the changing needs of its clients.

Wesierski & Zurek LLP understands the need for prompt, efficient and cost-effective handling of all legal matters. The Firm uses state-of-the-art technology to provide an economical service to its clients.

The philosophy of Wesierski & Zurek LLP includes a strong emphasis on the close personal relationships that should develop between legal professionals and their clients.

One of the benefits of these relationships is that our attorneys grow to understand our clients’ needs, and thereby provide our clients with the highest quality legal services. Wesierski & Zurek LLP attorneys are not afraid to go to trial when necessary, and they look forward to the challenge without losing sight of the cost involved. We have more trial experience than many other firms our size, and our success rate for favorable jury verdicts is extremely high.

The Firm enjoys an outstanding reputation from San Diego to Santa Barbara to the San Bernardino desert. It has trial experience in a variety of state and federal courts. Most of its clients have contacted the Firm after noticing its excellent trial results in jury reports.

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The Firm has handled cases utilizing up to five attorneys and paralegal at trial, depending on the size of the case.

The Firm welcomes any inquiry regarding any type of case and the Firm’s background and experience in that area.

Wesierski & Zurek LLP is proud of the extensive litigation backgrounds of its attorneys.

The Firm’s areas of expertise include general civil litigation, insurance “bad faith” defense and coverage issues, appellate practice, insurance defense, products liability, professional liability, employment (including discrimination, harassment, retaliation, wrongful termination and wage and hour claims), premises liability, business litigation, real property, toxic torts, class actions, construction defects, Song-Beverly Consumer Warranty Act (Lemon Law) and landlord tenant.

In addition to litigation, the Firm has expertise in transactional matters, including the organization and formation of business entities.

Please see our new ad on page 26.

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Apartment Guide

Accounting Services HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Accounting Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Apartment Market Research Data Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Pierce-Eislen

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Appliances Sales, Service & Leasing

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Appliance Warehouse

Pam Pepper 1617 S. California Ave. Monrovia, CA 91016 (888) 572-7222, Fax (800) 669-1008 ppepper@appliancewhse.com — www.appliancewhse.com

Apartment Finder

Appliance leasing

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

For Rent Media Solutions

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Jason Villarreal 18251 W. McDurmott, Unit B Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Online apartment guide

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Apartment/Student Housing

L and D Appliance Corp.

Orange County Register

Major appliances for apartments

SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council

Answering Service

— continued on page 54

Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

24/7 Bilingual Telephone Answering Service

Apartment Rental Publications & Services apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

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Fisher & Phillips, LLP

Product & Service Council

Asbestos

continued from page 53

Veteran Ed’s, Inc.

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Ruzick & Wallace, LLP

Asphalt Sales & Service

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

H.H.H. Commercial General

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com

Eviction Attorneys

David S. Schonfeld, A Professional Law Corp.

See the Advertisers Index on Page 72 for the location of our ad.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

See the Advertisers Index on Page 72 for the location of our ad.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Appraisal

Attorneys

First Metro Appraisals

Brennan Law Group

Specializing in residential and commercial evicitons with flat rates and prompt, professional service

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Michael@MBrennanLaw.com — www.MBrennanLaw.com

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

Terence P. Carney One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — www.wzllp.com

Specializing in Landlord/Tenant, Premises liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Awnings The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

See the Advertisers Index on Page 72 for the location of our ad.

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

(949) 552-7831

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Got Shade

Derek Warner 22943 Crespi Street Woodland Hills, CA 91364 (818) 222-8541, Fax (818) 222-1169 derek2222@sbcglobal.net —www.gotshadenow.com

Custom design, fabrication & installation of shade systems.

See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

• Paving Stones • Curb & Gutters • Striping

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes

Complete kitchen and bath restoration and refinishing company.

Product & Service Council

Fully Insured & Bonded www.candcpavingcompany.net

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How do you make the 2nd Happiest Job in America even better?

Online Certified Apartment Manager courses let you improve your skills and still have time to enjoy family and friends.

The CAM designation is the official stamp of approval, letting your employer know that you have acquired skills to analyze your community’s financial operations, accurately report property performance and execute marketing strategies. CAM: the single most important thing you can do to boost your career.

Invest in your own happiness; NAA members learn at their own pace for only $187.50 per course. (4 courses plus Community Analysis).

LEARN IT ONLINE

Visit www.SingleMostImportantThing.com to get started today.

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Product & Service Council

Buying Group

Carpentry

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Professional Apartment Services

Brent Collins Construction

Buyers Access

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Boiler Systems Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Water Heater Man, Inc.

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Water heater/boiler service and installation

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Cabinet Refinishing

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia Painting Co.

Premier Roofing & Building Co Inc.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Cabinets

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Brent Collins Construction

R3 Construction, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Buffalo Maintenance, Inc.

SoCal Builders Services

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs

ServiceFirst Restoration, Inc.

Custom & standard cabinets for all areas. No job too small!

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Reverse 1031 Exchange

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

• We have an expert Tax Attorney &

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

(The buy now & sell later method)

CPA guiding us • Managed by Cheryl Wyland escrow & exchange officer for 45 years • Please call with questions or to schedule a “brush up” seminar— 714-263-0284

Park Center Exchange since 1989

General Contractor

Carpet Cleaning

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Protect your investment with the

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Carpet Sales & Service Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Sharon & Sons Floor to Ceiling

See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Camera Systems

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

See the Advertisers Index on Page 72 for the location of our ad.

17341 Irvine Blvd., #100 Tustin, CA 92780

Product & Service Council

cherylwyland@hotmail.com Fax 714-263-0270 5 6

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AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 3/14

Legal Notices DESCRIPTION

PRICE

Bedbug Addendum (2013)

$ 5.95

QTY.

FORM #

DESCRIPTION

PRICE

_____

1170

Proof of Service (2013)

$ 5.95

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

$ 5.95

_____

1370

Rent Reminder (1998)

$ 4.65

Addendum Lead-Based Paint Disclosure (No Known Problem) (1997)

$ 5.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

Non-Smoking Addendum to Rental Agreement (2014)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2014)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2013)

$ 6.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2014)

$ 5.95

_____

1160

Application to Rent (2014)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2013)

$ 5.95

_____

1215

Insurance Information for Residents (2013)

$ 5.95

_____

1410

Smoke Detection Device Addendum (2014)

$ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (Known Problem) (2013)

_____

1120

_____

1125

QTY.

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2013)

$ 5.95

_____

1230

Move Out/Closing Statement (2013)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2014)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2013)

$ 5.95

Pre-Move Out Inspection Checklist (2014) Duplicate

$ 6.95

_____ *1500

Rules and Requirements

Courtesy Forms

FORM #

DESCRIPTION

PRICE

_____

1150

Apartment Rules and Regulations (2008)

$ 5.95

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2014)

$ 8.95

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2013)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1270

Notice of Denial to Rent (2014)

_____

1210

Guaranty of Rental Agreement (2013)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2013)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

1360

Rent Proration Table (2007)

_____ 1490

Waterbed Agreement Addendum (Or Bedding with Liquid-Filling Material) (2014)

$ 5.95

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2014)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2014)

$ 5.95

1350

Maintenance QTY.

FORM #

____

1020

DESCRIPTION

PRICE

Books and Manuals QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50 $ 45.00

$ 4.65

_____ Microbial Operations and Maintenance Plan

(An Apartment Owner’s Guide to Mold)

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2013)

$ 5.95

_____ Abestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____

1220

Maintenance Report (Door Knob) (12/package) (2012)

$ 4.65

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1300

Notice of Intent to Enter Rental Premises (2013)

$ 5.95

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____

1400

Service Request (2011) Triplicate

$ 10.55

_____ California Tenant’s Rights

$ 20.95

Maintenance Request (2011)

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office. Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

OFFICE USE ONLY

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________

Sub Total

$____________________

Mail to: __________________________________________________________________

Sales Tax

$__________________

Apartment Name__________________________________________________________ Shipping/Handling $____________________ Address__________________________________________________________________

Grand Total

City, State, Zip____________________________________________________________ Tele­phone (

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION

) ____________________ E-mail_______________________________

A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Date Sent____________________ By:__________________________________________

Phone (714) 245-9500 — FAX (714) 245-9505 www.aaoc.com

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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Product & Service Council

National Service Company

Commercial Gas Grills

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

continued from page 56

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

AEI Corporation

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

WASH Multi Family Laundry Systems

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Turnaround Solutions, LLC

We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Appliance World

Commercial Patio Heaters

See the Advertisers Index on Page 72 for the location of our ad.

Coin-operated laundry equipment

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Defining the commercial outdoor grill and patio heat experience since 1966.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Cleaning Service

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Coinmach Corp.

Collections

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Concrete Maintenance & Repair

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

See the Advertisers Index on Page 72 for the location of our ad.

L and D Appliance Corp.

David S. Schonfeld, Attorney at Law

Concrete Hazard Solutions, Inc.

Tim Fischbeck PO Box 2466 Orange, CA 92859 (714) 292-6150, Fax (714) 997-7029 timf@chsolutions.net — www.chsolutions.net

Concrete grinding and patching for trip hazards.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

M & M Contracting, Inc.

Rent Recovery Service

Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

AEI Corporation

Defining the commercial outdoor grill and patio heat experience since 1966.

On-Site.com

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

CONCRETE • ASPHALT – Stamped – V gutters

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

MASONARY BLOCK WALLS • RETAINING WALLS

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

H.H.H Commercial General Builders Inc.

866-331-1031

— Quality Since 1986 —

562-843-3242

www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Fully Insured

SoCal Builders Services

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Got Shade

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom design, fabrication & installation of shade systems.

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Laminate, quartz & granite available. No job too small

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

General Contractor

Turnaround Solutions, LLC

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

McCormack Roofing Weatherproofing & Construction

General Contractor

Doors

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Sharon & Sons Floor to Ceiling

Derek Warner 22943 Crespi Street Woodland Hills, CA 91364 (818) 222-8541, Fax (818) 222-1169 derek2222@sbcglobal.net —www.gotshadenow.com

ServiceFirst Restoration, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Liquid Amber Designs

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Buffalo Maintenance, Inc.

Buffalo Maintenance, Inc.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Countertops

Brent Collins Construction

Premier Roofing & Building Co Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

APT Companies

General Contractor

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Brent Collins Construction

Consulting

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Deck Coatings

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Product & Service Council — continued on page 60

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

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Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Drain Cleaning California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Platinum Plumbing Services, Co.

Service 1st

Electrical

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

KD Electric

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Draperies/Blinds/Window Coverings

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

A P A R T M E N T

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944 Flooring and window coverings

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

Service 1st

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Total Lighting Concepts, Inc.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling

Elevator Services Performance Elevator Contractors, Inc.

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

See the Advertisers Index on Page 72 for the location of our ad.

Jason Bonilla 449 W. Allen Ave. Ste 112 San Dimas, CA 91706 (909) 261-0419, Fax (909) 592-2488 jasonb@performanceelevator.com www.performanceelevator.com

We provide elevator maintenance, repairs & modernization.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

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Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

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Environmental Consulting & Training

Fantastic Flooring Company

General Contractor

Sharon & Sons Floor to Ceiling

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training See the Advertisers Index on Page 72 for the location of our ad.

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Financial

Willie Barron 8400 Secura Way Santa Fe Springs, CA 90670 (562) 693-1315, Fax (562) 693-1285 fantasticflrco@aol.com — www.fantasticflooringcompany.com Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Planning

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

See the Advertisers Index on Page 72 for the location of our ad.

Garage Doors

HMWC, CPAs & Business Advisors

Republic Garage Doors

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Environmental Services American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Grout Restoration

Interstate Restoration

1 Day Wood Floor & Tile Grout Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Premier Roofing & Building Co Inc.

Exercise Equipment Out-Fit

Buffalo Maintenance, Inc.

ServiceFirst Restoration, Inc.

Buffalo Maintenance, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Veteran Ed’s, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Hardwood Floor Refinishing

Fitness Equipment

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Heating & Air Conditioning Associated Heating & Air

Manufacture & sell fitness equipment for commercial grade use.

Premier Roofing & Building Co Inc.

See the Advertisers Index on Page 72 for the location of our ad.

1 Day Wood Floor & Tile Grout Restoration

Tom Dawson 4400 NE 77th Ave #300 Vancouver, WA 98662 (800) 288-6635 tdawson@startrac.com — www.startrac.com

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Star Trac

H.H.H. Commercial General

Handyman Brent Collins Construction

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Fencing & Gates

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Stephan Hermann 25 W. Easy St., Suite 306 Simi Valley, CA 93065 (805) 584-1500, Fax (805) 426-8120 kraulin@out-fit.net — www.outfit.net

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Fire & Flood Restoration

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com

SoCal Builders Services

Flooring

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Coast Plumbing, Heating & Air

Buffalo Maintenance, Inc.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 62

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Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Cheryl Binns All State Insurance

Move

Personal & Commercial Insurance sales (Auto, Home, Life, Umbrella, Boat, Buildings, Office, Anuity) See the Advertisers Index on Page 72 for the location of our ad.

Online apartment guide

Karen Abbott 31601 Coast Hwy, Suite C Laguna Beach, CA 92651 (949) 357-1896, Fax (949) 715-5418 karenabbott@allstate.com

Davis & Madden Insurance Agency, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Hayward Tilton & Rolapp Insurance Assoc.

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Complete kitchen and bath restoration and refinishing company.

Commercial, Personal & Health Insurance

Marrs Maddocks & Associates Insurance Services, Inc.

R&B Wholesale Distributors, Inc.

Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Rey Insurance Services, Inc.

Internet Services

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Cresta Verde Landscape Construction

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Brian Berg Insurance Services, Inc.

Morgan Wilson 1759 E. Borchard Avenue Santa Ana, CA 92705 (714) 568-1186, Fax (714) 568-0519 morgan@crestaverdelandscape.com www.crestaverdelandscape.com

Full landscape services – Irrigation Renovations, Maintenance, Construction, Renovations, Trees, Drains, Design

Los Gatos, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

TruGreen Landcare Connie Celaya 216 N. Clara Ave. Santa Ana, CA 92703 (714) 493-2083

apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

We are a full service company specializing in interior renovations and unit turns.

WWW.PHDINSURANCEBROKERS.COM

See the Advertisers Index on Page 72 for the location of our ad.

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Chase Multifamily Lending

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

ww.caapartmentinsurance.com info@phdinsurancebrokers.com License # 0462338 A P A R T M E N T

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Chase Commercial Term Lending

TO CALL…800 640-4743 TODAY

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Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Landscape

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com www.caapartmentinsurance.com

Insurance

Sharon & Sons Floor to Ceiling

See the Advertisers Index on Page 72 for the location of our ad.

PHD Insurance Brokers, Inc.

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Kitchen Renovations Buffalo Maintenance, Inc.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com Apartment insurance, auto & home packages — several companies to choose from.

Major appliances for apartments

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

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Citizens Business Bank

R&B Wholesale Distributors, Inc.

Lighting

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Business Banking, Apartment Loans/Commercial Loans

Independence Bank

Paula Garcia-Young 17782 E. 17th Street, Suite 101 Tustin, CA 92780 (657) 229-7219, Fax (657) 229-7229 pgarcia-young@ibankca.com

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Full service commercial bank, commercial real estate lending, sutomized personal/business banking

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Luther Burbank Savings 14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more See the Advertisers Index on Page 72 for the location of our ad.

Total Lighting Concepts, Inc.

Buffalo Maintenance, Inc.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Opus Bank

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Walker & Dunlop

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Mailboxes

Performance Elevator Contractors, Inc.

Orco Apartment Supply, Inc.

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Wells Fargo Multifamily Capital

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com Specialized lending programs for multifamily properties.

BUFFALO.AD.Resized:Layout 1 3/1/12

Scott Higginbotham 449 W. Allen Ave. Ste 112 San Dimas, CA 91706 (909) 592-2400, Fax (909) 592-2488 www.performanceelevator.com

We provide elevator maintenance, repairs & modernization

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council 5:37 PM

— continued on page 64

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YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

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Fencing, Decking & Railings Property Repositioning Architectural Design Concrete & Masonry

Bonded & Fully Insured

BuffaloMaintenance.com

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Product & Service Council

Natural Gas Consulting

continued from page 63

Natural Gas Consulting, LLC

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Rooflife Management, Inc.

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Masonry H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Turnaround Solutions, LLC

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Odor Control Tom McNeilis 1111 Lake St. Huntington Beach, CA 92648 (714) 856-6898 orangeco@airemaster.com — www.airemaster.com

Mold Remediation

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Parking Enforcement Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Ornamental Iron

Brent Collins Construction

www.dedicatedtransportationservices.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Veteran Ed’s, Inc.

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Got Shade

Derek Warner 22943 Crespi Street Woodland Hills, CA 91364 (818) 222-8541, Fax (818) 222-1169 derek2222@sbcglobal.net —www.gotshadenow.com

SoCal Builders Services

Outdoor Furniture & Refinishing

Alan Smith Pool Plastering, Inc.

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Patrol Services

California Safety Agency

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Got Shade

Derek Warner 22943 Crespi Street Woodland Hills, CA 91364 (818) 222-8541, Fax (818) 222-1169 derek2222@sbcglobal.net —www.gotshadenow.com

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Village Patrol, Inc.

Custom design, fabrication & installation of shade systems.

See the Advertisers Index on Page 72 for the location of our ad.

Patio Covers

Custom design, fabrication & installation of shade systems.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Aire Master of Orange County

Buffalo Maintenance, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia Painting Co.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Paint Sales & Service

Pest Control

Access Exterminator Service, Inc.

Dunn Edwards Paints

Keisha Sanker 3015 Bristol Street Costa Mesa, CA 92626 (562) 760-9969 keishasanker@dunnedwards.com – www.dunnedwards.com Complimentary services include: Written comparison bidding, Color Consultation, and Scheduling & Conducting job walks for paint bids.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Greentech Heat Solutions

See the Advertisers Index on Page 72 for the location of our ad.

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

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Lloyd Pest Control

Discount Drain & Plumbing Repair

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Orco Apartment Supply, Inc.

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

The Termite Guy

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Full service termite & pest control. Over 30,000 Orange County termite inspections.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Western Exterminator

Service 1st

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

See the Advertisers Index on Page 72 for the location of our ad.

Plumbing

Plumbing Fixtures

Flat rate prices for all apartments. Certified Boiler Specialist.

California Rooter & Plumbing

DirecSupply, Inc.

Residential and commercial pest control and termite control since 1921

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Service 1st

See the Advertisers Index on Page 72 for the location of our ad.

Pool/Spa Service & Repair

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Product & Service Council

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

— continued on page 66

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$59.95 each $550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$769.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Property Management AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Dominum, Inc.

Emil or Irina Cioban 5000 Birch St. West Tower #3000 Newport Beach, CA 92780 (714) 510-0058, Fax (949) 485-5983 properties@dominuminc.net

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

JLE Property Management

Mr. Jerry L’Ecuyer 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — jerry@jle1.com

L’Abri Management, Inc.

Steadfast Management Company, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Monterey Group

Sullivan Property Management

Orange County Property Mgmt.

WestCoast Property Management

See the Advertisers Index on Page 72 for the location of our ad.

Specializes in rental properties 15 units or less

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

Ohana Properties

Janessa West 13 Corporate Plaza #100 Newport Beach, CA 92660 (714) 988-4400 rentals@westcoast-pm.com — www.westcoast-pm.com

Property Management Software

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

AMSI

PMI Orange County

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Prestige Property Management

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Property Management Staffing APT Companies

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Full Service Real Estate

Career Strategies

Reynolds Realty Advisors

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Rain Gutters Argos Systems

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co.

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Se Habla Español

DRE #01141711

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

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Real Estate Auction.com

Michael Anaya, CCIM 4350 Von Karman Ave #200 Newport Beach, CA 92660 (949) 236-5515, Fax (949) 208-8250 manaya@auction.com – www.auction.com

Nationwide online commercial and multifamily real estate marketplace

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Gorman & Associates

Mr. William R. Gorman PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 bill@wrgorman.com

Opus Bank

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate

Realtors Commercial Alliance of Orange County (RCAOC)

Premier Roofing & Building Co Inc.

Sperry Commercial

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Charlie Kennedy 18881 Von Karman Ave #800 Irvine, CA 92612 (949) 705-5000, Fax (949) 250-4015 charlie.kennedy@sperrycre.com — sperrycre.com

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Commercial Real Estate Specialists

Reconstruction

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

General Contractor\

Buffalo Maintenance, Inc.

Recycling

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Valet Waste

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Derek Matson 100 S. Ashley Drive, Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

Product & Service Council — continued

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

on page 68

NAA Community Site & Online Resource Center Now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester. Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

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Resident Screening On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Resident Services

Village Patrol, Inc.

Rooflife Management, Inc.

Security Systems

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Derek Matson 601 N. Ashley Dr., Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

Roofing

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Signs PRO Image Signs

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Satellite TV

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Multicom, Inc.

Royal Roofing.com (RWS&P, Inc.)

Valet Waste

McCormack Roofing Weatherproofing & Construction

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Student Housing SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Security Services California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

See the Advertisers Index on Page 72 for the location of our ad.

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

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Tax Planning

Water Heaters

HMWC, CPAs & Business Advisors

California Rooter & Plumbing

South Coast Investment Advisors, LLC

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Coast Plumbing, Heating & Air

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Telecommunications

Debinaire Company

Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

24/7 Bilingual Telephone Answering Service

Los Gatos, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Dedicated Transportation Services

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

TO’ and MO’ Towing

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

Towing company with 4 locations in Orange County.

Training APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Utilities & Sub Metering

AUM

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

Video Commercials APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

A P A R T M E N T

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Ferguson Enterprises

SoCal Builders Services

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

General Contractor

Orco Apartment Supply, Inc.

Apex Window Décor

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Window Coverings

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Rooflife Management, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Towing

Premier Roofing & Building Co Inc.

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Tree Service

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

See the Advertisers Index on Page 72 for the location of our ad.

Windows

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Waterproofing

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

SoCal Builders Services

See the Advertisers Index on Page 72 for the location of our ad.

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

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category See page 72 for alphabetical listings AIR CONDITIONING

OUTDOOR FURNITURE

Park Center Exchange.......................................56

Got Shade...........................................................32

Safe Harbor Exhange, Inc.................................58

PAINT AND PAINTERS

EVICTIONS

Rash Yambo Decking & Stairs..........................59

Block & Associates.................. Inside Back Cover

Sondance Painting.............................................26

Brennan Law Firm.............................................21

CARPET CLEANING

Coast Plumbing, Heating & Air, Inc.................65

Service First.......................................................42

JM Air Conditioning & Heating.......................53

COIN METER WASHERS, DRYERS—

APPLIANCES—REPAIRS, PARTS, RENTALS

ESCROW & EXCHANGE

SALES, SERVICE

Duringer Law Group, PLC.... Inside Front Cover Steven D. Silverstein, Law Office......................18 FENCE CONTRACTORS

Alertt Access Gate Controls..............................60

Ferguson.............................................................71

Coinmach...........................................................19

Buffalo Maintenance, Inc..................................63

Lin-Ed’s Appliance Service & Repair...............53

National Service.................................................22

H.H.H Commercial General Builders, Inc.......58

ORCO Apartment Suppy...................................44

COLLECTIONS

FIRE & FLOOD RESTORATION

R&B Wholesale Distributors, Inc. ....Back Cover RSSA Home Improvement Center......................5 APPRAISALS/VALUATIONS

First Metro Appraisals.......................................45 ASPHALT

C & C Paving Company, Inc..............................54 H.H.H Commercial General Builders, Inc.......58 Paveway..............................................................18 ATTORNEYS

Block & Associates.................. Inside Back Cover Duringer Law Group, PLC.... Inside Front Cover CONCRETE MAINTENANCE & REPAIR

Service First.......................................................42 FLOORING, REPAIRS, TILE

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................63

PATIO COVERS

Got Shade...........................................................32 PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing.................................72 California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................65 Discount Drain & Plumbing Repair.................43 Ferguson.............................................................71 ORCO Apartment Suppy...................................44 RSSA Home Improvement Center......................5 PORCELAIN REFINISHING

Bath Crafters......................................................54

C & C Paving Company, Inc..............................54

Carpet Crafts......................................................29

H.H.H Commercial General Builders, Inc.......58

Sharon & Sons Floor to Ceiling........................10

PROPERTY MANAGEMENT

CONSTRUCTION

GATED ENTRIES

J.D. Property Management..................................9

Alertt Access Gate Controls..............................60

JLE Property Management Inc...........................6

HEATING, REPAIRS

Orange County Property Management............28

Coast Plumbing, Heating & Air, Inc.................65

Roberts Management & Investments...............66

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................63 Got Shade...........................................................32

JM Air Conditioning & Heating.......................53

RAIN GUTTERS

Service First.......................................................42

RSSA Home Improvement Center......................5

Argos Home Systems.........................................72

Wesierski & Zurek, LLC....................................26

COUNTER TOPS

INSURANCE

REAL ESTATE INVESTMENTS

Duringer Law Group, PLC.... Inside Front Cover

Sharon & Sons Floor to Ceiling........................10

Cheryl Binns — Allstate...................................24

The Stanfield Group — Mike Thornton..........15

Steven D. Silverstein, Law Office......................18

DECK COATINGS, MAGNESITE REPAIRS,

PHD Insurance Brokers, Inc.......................41, 62

Vanguard Investment Properties......................38

KITCHEN REMODELING

W. R. Gorman....................................................17

Ferguson.............................................................71

RECONSTRUCTION

LEAK DETECTION

Service First.......................................................42

California Rooter & Plumbing..........................33

ROOFING CONTRACTORS

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................21

WATERPROOFING

AWNINGS

Got Shade...........................................................32

Brent Collins Construction...............................22

The Awning Company.........................................7

Buffalo Maintenance, Inc..................................63

BATHROOM REMODELING

Rash Yambo Decking & Stairs..........................59

Ferguson.............................................................71

DOORS, WINDOWS

LENDING

BATHTUB REFINISHING

Republic Windows & Doors.............................28

Bona Fide Mortgage..........................................14

Bath Crafters......................................................54 BLINDS

Traks R Us..........................................................66 DRAINS

Apex Window Decor.........................................12 Sharon & Sons Floor to Ceiling........................10 BOILER SYSTEMS

Debinaire Co......................................................20 CABINETS

Brent Collins Construction...............................22 RSSA Home Improvement Center......................5 Sharon & Sons Floor to Ceiling........................10 CARPENTRY

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................63

Aarow Drain & Plumbing.................................72

Carpet Crafts......................................................29

Chase/Scott Schweer............................................2 Rockhall Funding Corp.....................................13 LIGHTING SUPPLIES, FIXTURES, SERVICE

Lighthouse Electric..............................................8

California Rooter & Plumbing..........................33

MAIL BOXES

Coast Plumbing, Heating & Air, Inc.................65

ORCO Apartment Suppy...................................44

Discount Drain & Plumbing Repair.................43

R&B Wholesale Distributors, Inc. ....Back Cover RSSA Home Improvement Center......................5

DRAPERIES, BLINDS

R&B Wholesale Distributors, Inc. ....Back Cover Sharon & Sons Floor to Ceiling........................10

MAINTENANCE, REPAIRS, PRODUCTS

Brent Collins Construction...............................22

Dale’s Roofing....................................................67 Royal Roofing.....................................................30 Sierra Roofing....................................................68 SECURITY: GUARD SERVICE, GATE SYSTEMS & TRACKING

Alertt Access Gate Controls..............................60 SIGNS

ProImage Signs..................................................50 TRAVEL AGENCIES

Stewart Tours.....................................................49 WATER HEATERS

California Rooter & Plumbing..........................33

Buffalo Maintenance, Inc..................................63

Coast Plumbing, Heating & Air, Inc.................65

DRYWALL

R&B Wholesale Distributors, Inc. ....Back Cover

Debinaire Co......................................................20

Brent Collins Construction...............................22

MASONRY

Ferguson.............................................................71

ELECTRICIAN, ELECTRICAL MAINTENANCE

H.H.H Commercial General Builders, Inc.......58

ORCO Apartment Suppy...................................44

MOLD REMEDIATION

WINDOWS

American Environmental Specialists...............12

Republic Windows & Doors.............................28

Service First.......................................................42

RSSA Home Improvement Center......................5

Buffalo Maintenance, Inc..................................63

CARPETS

Coast Plumbing, Heating & Air, Inc.................65

Lighthouse Electric..............................................8

ORCO Apartment Suppy...................................44

ENVIRONMENTAL SERVICES

ORNAMENTAL IRON

WINDOW COVERINGS

R&B Wholesale Distributors, Inc. ....Back Cover

American Environmental Specialists...............12

Alertt Access Gate Controls..............................60

Apex Window Decor.........................................12

Sharon & Sons Floor to Ceiling........................10

Service First.......................................................42

Brent Collins Construction...............................22

Sharon & Sons Floor to Ceiling........................10

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alphabetical See page 70 for category listings

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE

“Introductory Offer”

$65.00

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

AAROW

DRAIN & PLUMBING

Aarow Drain & Plumbing................................72

JM Air Conditioning & Heating......................53

Alertt Access Gate Controls.............................60

Lighthouse Electric.............................................8

American Environmental Specialists..............12

Lin-Ed’s Appliance Service & Repair..............53

Apex Window Decor........................................12

National Service................................................22

Argos Home Systems........................................72

Orange County Property Management...........28

The Awning Company........................................7

ORCO Apartment Suppy..................................44

Bath Crafters.....................................................54

Park Center Exchange......................................56

Block & Associates..................Inside Back Cover Bona Fide Mortgage.........................................14 Brennan Law Firm............................................21 Brent Collins Construction..............................22 Buffalo Maintenance, Inc.................................63 C & C Paving Company, Inc.............................54

24 HR.EMERGENCY SERVICE

California Rooter & Plumbing.........................33

Residential n Commercial Kitchen Sinks n Bathroom Fixtures Utility Drains n Floor Drains Radio Dispatched Trucks n Insured No Travel Charge n All Power Equipment Complete Maintenance n C.P.M. Distributor

Carpet Crafts.....................................................29

(714) 836-4861 40 Years Experience Serving Orange County St. Cont. Lic. #730851

Need Questions Answered?

Contact one of our reliable membership service representatives

@ (714) 245-9500

They will find your solution.

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Chase/Scott Schweer...........................................2 Cheryl Binns — Allstate..................................24 Coast Plumbing, Heating & Air, Inc................65 Coinmach..........................................................19 Dale’s Roofing...................................................67 Debinaire Co.....................................................20 Discount Drain & Plumbing Repair................43

Paveway.............................................................18 PHD Insurance Brokers, Inc......................41, 62 ProImage Signs.................................................50 R&B Wholesale Distributors, Inc. ...Back Cover Rash Yambo Decking & Stairs.........................59 Republic Windows & Doors............................28 Roberts Management & Investments..............66 Rockhall Funding Corp....................................13 Royal Roofing....................................................30 RSSA Home Improvement Center.....................5 Safe Harbor Exhange, Inc................................58 Service First......................................................42 Sharon & Sons Floor to Ceiling.......................10 Sierra Roofing...................................................68 Smart Alert Service..........................................23 Sondance Painting............................................26

Duringer Law Group, PLC....Inside Front Cover

The Stanfield Group — Mike Thornton.........15

Ferguson............................................................71

Steven D. Silverstein, Law Office.....................18

First Metro Appraisals......................................45

Stewart Tours....................................................49

Got Shade..........................................................32

Traks R Us.........................................................66

H.H.H Commercial General Builders, Inc......58

Vanguard Investment Properties.....................38

J.D. Property Management.................................9

W. R. Gorman...................................................17

JLE Property Management Inc..........................6

Wesierski & Zurek, LLC...................................26

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Tenant Eviction Unlawful Detainer $

100

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com