July 2020 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LX

• July 2020

A Precarious Future for Rental Housing See PageS 4, 8, 24, 44, 46

In This Issue Five Tips to Upgrade Your Building’s Earthquake Resilience and Improve Marketability.............................................................22 Apartment Properties Face More Major Assaults in 2020..............24 June General Membership Meeting Recap....................................32 Rent Control Is Back on the Ballot…

And We Need Your Help to Stop It. ...........................................44 The Lasting Impacts of COVID-19 on Residents and Operators.......46 Taking Listening One Step Further................................................54

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LX

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July 2020

Contents AAOC Education & Events

Departments

5 15 26 28 30 36 38

4 President’s Message — Fight or Flight?

6 Executive Director’s Message — Getting Plugged in to Online Education 8 Sacramento Report — Inching Closer Toward Government Controlled Housing 10 Orange County Legislative Watch — Election 2020: Important Dates and Information for the General Election 12 Legal Corner 16 Dear Maintenance Men 20 Craig’s Corner — Will the Past Foretell Our Future?

40 Pulse on the Marketplace — Desperate Times Call for Creative Measures 56 The Benefits of AAOC Membership 57 Welcome New Members 58 PSC Corner — OC Professional Maintenance Team / Amenity Boss 59 Product & Service Council’s Service Provider Directory 63 Product & Service Council’s Contact Index 76 Advertisers’ Index — Category 78 Advertisers’ Index — Alphabetical

39 49 51 52 53 79

Certified Rental Housing Provider Fall Program The Basics of Resident Screening Webinar Fair Housing Webinar Apartment Maintenance & Repair Series Multi Family Mingle — Virtual Happy Hour Mold Operations and Maintenance Plan How to Avoid Burn Out & Maintain Peak Performance Webinar AAOC’s Legal and Operational Forms Order Form INSPIRE Property Management Webinar — Use Your EQ to Tame Your Brain and Cope During Crises Welcome Home OC Webinar Proposition 65 Handbook Update Order Form ApplyConnect Resident Screening AAOC’s Legal and Operational Forms on USB and CD

F eatures 22 Five Tips to Upgrade Your Building’s Earthquake Resilience and Improve Marketability By Ali Sahabi 24 Apartment Properties Face More Major Assaults in 2020

By John M. W. Moorlach

32 June General Membership Meeting Recap 44 Rent Control Is Back on the Ballot…And We Need Your Help to Stop It. Special from Californians for Affordable Housing 46 The Lasting Impacts of COVID-19 on Residents and Operators By Joe Bousquin 54 Taking Listening One Step Further By Sonya Loera

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

July 2020

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n

Frank Alvarez Craig Kirkpatrick Nick Lieberman John Tomlinson Randy Combs Rick Roshan Laurel Dial John Tomlinson

Directors n n n

n Tim Gorman Julia Araiza n Marie Kaplan Vicki Binford n Nathan Poth Alan Dauger Stephen C. Duringer, Esq.

Directors Emeriti n n n

Ronald Berg David A. Cossaboom Nicholas Dunlap

1 - Certified Rental Housing Provider (Summer) Week 2 Wednesday, 6–10 pm, ONLINE 3 - Independence Day Holiday Friday, Office Closed 8 - Certified Rental Housing Provider (Summer) Week 3 Wednesday, 6–10 pm, ONLINE 14 - Board of Directors Meeting Tuesday, 6 pm, ONLINE 15 - Certified Rental Housing Provider (Summer) Week 4 Wednesday, 6–10 pm, ONLINE 16 - Welcome Home OC Webinar Thursday, 10–11:00 am, ONLINE (See Page 51) 21 - Virtual Happy Hour Tuesday, 4:30–6 pm, ONLINE (See Page 30) 22 - Resident Screening Webinar Wednesday, 9–11 am, ONLINE (See Page 15) 22 - Certified Rental Housing Provider (Summer) Week 5 Wednesday, 6–10 pm, ONLINE 23 - INSPIRE Property Management Webinar Thursday, 12–1:30 pm, ONLINE (See Page 49) 28 - How to Avoid Burnout & Maintain Peak Performance Webinar Tuesday, 11:30 am–1 pm, ONLINE (See Page 38) 29 - Certified Rental Housing Provider (Summer) Week 6 Wednesday, 6–10 pm, ONLINE

AUGUST 5 - Certified Rental Housing Provider (Summer) Week 7 Wednesday, 6–10 pm, ONLINE 11 - Board of Directors Meeting Tuesday, 6 pm, ONLINE 12 - Certified Rental Housing Provider (Summer) Week 8 Wednesday, 6–10 pm, ONLINE 19 - Certified Rental Housing Provider (Summer) Week 9 Wednesday, 6–10 pm, ONLINE 25 - Fair Housing Webinar Tuesday, 9 am–12 pm, ONLINE (See Page 26) 26 - Certified Rental Housing Provider (Summer) Week 10 Wednesday, 6–10 pm, ONLINE

SEPTEMBER

Officers

n

J U LY

n n n

Jerry L’Ecuyer William R. Gorman Ray Maggi

2 - Certified Rental Housing Provider (Summer) Week 11 Wednesday, 6–10 pm, ONLINE 3 - Certified Rental Housing Provider (Fall) Week 1 Thursday, 8:30 am–12:30 pm, AAOC Office/ONLINE (See Page 5) 7 - Labor Day Monday, Office Closed 8 - Board of Directors Meeting Tuesday, 6 pm, AAOC Office 10 - Certified Rental Housing Provider (Fall) Week 2 Thursday, 8:30 am–12:30 pm, AAOC Office/ONLINE 15 - General Membership Meeting Tuesday, 7–9 pm, Courtyard by Marriott 17 - Certified Rental Housing Provider (Fall) Week 3 Thursday, 8:30 am–12:30 pm, AAOC Office/ONLINE 24 - Certified Rental Housing Provider (Fall) Week 4 Thursday, 8:30 am–12:30 pm, AAOC Office/ONLINE 24 - PSC Roundup Thursday, 4–5 pm, Location TBD

July 2020

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Apartment News

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PRESIDENT’S MESSAGE B y F rank A lvarez P resident

Fight or Flight?

W

ith so many different legislative bills attacking our private property rights and negatively impacting our industry, combined with stresses of the COVID19 pandemic on our personal health and wealth, it is very tempting to figuratively and literally “run for the hills.”

We may have family members, friends or business associates who have thrown up their hands and left the state. They may have sold their home, exchanged their rental properties for something out-of-state, or even fully divested themselves by selling their portfolio.

The reasons may vary but the great majority of folks I have spoken with were driven out by either real or perceived market conditions, and the political climate in California.

To be honest, most have grown exhausted by the overwhelming hurdles of rental-property ownership as California lawmakers continue leading a hard-left shift away from free enterprise and private property rights in favor of socialistic, anti-business policies that place “tenants’ rights” at the forefront of their policy agenda. State government policy compounded by the costs of operating their businesses with diminishing returns simply has gotten to be too much for many of them.

Prior to the Great Recession and increasingly over the last decade, we have lost a significant number of owners, like-minded individuals, and private property rights voters to the caravan seeking greener pastures in “red states.”

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Apartment News

Sound familiar?

The problem is, we are losing our voice and the voting bloc that once kept anti-business, anti-property rights legislation in check. Those of us who remain now face the burden of carrying on the fight with a diminished defensive line and fewer resources with which to fight. I’m sure you are experiencing a level of fatigue and feeling vulnerable as the onslaught of negative, anti-rental-housing legislation coming out of Sacramento continues to grow.

However, if ever there was a time in the history of our industry — and our individual businesses — to remain firm and engaged in the fight for our rights, that time is now.

In 1920, an American physiologist named Walter Cannon was the first to describe our fight-or-flight response to threatening circumstances. Cannon realized there was a chain reaction in our body that causes it to use every resource available — both physical and mental — to protect ourselves from harm.

Today, there are many theories that describe fight-or-flight as a response to acute stress and the body’s sympathetic nervous system being activated by the rapid release of hormones.

Now, please consider that our fightor-flight response can happen under real or perceived circumstances. Either way, it creates acute stress, as our mind and body prepare to act in the face of imminent physical or psychological threats.

Though a certain amount of stress can be helpful by allowing us to work

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July 2020

or perform under pressure, too much stress, and the inability to control it, can cause us to make poor decisions. In this context, taking the path of least resistance, and the unwillingness to navigate the obstacles ahead, is an example of flight.

This makes me wonder how many of us are unknowingly making poor decisions based on our automatic response to fight-or-flight?

What about our friends and colleagues who have already gotten out?

Have we lost many of them to kneejerk reactions and an overabundance of stress? Even if their decisions were well-informed and researched, was it driven by their fight-or-flight impulse?

I pose this question after witnessing so many peers, clients, and friends jettison their perfectly profitable portfolios based on the real and perceived threats coming out of Sacramento. In many cases, their decisions to leave the state or sell their rental properties was regrettable.

There are many good reasons for considering a relocation of ourselves and our properties, like being closer to our children and cute grandchildren, but I implore you, if you are considering doing so, keep your roots planted here. Stay put. Stand firm. Help us continue to fight.

We need you!

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Apartment News

5

EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

Getting Plugged in to Online Education

O

ne of the core benefits of membership in the Apartment Association of Orange County (AAOC) is access to timely and valuable educational programming that will help rental-housing providers do their jobs to the best of the abilities.

The past four months have brought rapid change to AAOC and the way that it presents its educational programming.

While it never anticipated proverbially flipping a switch and transitioning from exclusively in-person events to exclusively online meetings and webinars, this is basically what happened following the issuance of the COVID19 stay at home directives. Thankfully, it has been a smooth transition for the association as well as its members, who have not only adapted quickly to online programming but who have embraced it and expressed their enjoyment of now being able to attend classes and meetings from home.

Since April, AAOC has presented

three successful and well-attended online General Membership Meetings, numerous webinars, and its 11-week spring Certified Rental Housing Provider (CRHP) Education Program. It also recently kicked off its first-ever summer evening CRHP course, and there are plenty of other online education programs lined up for the balance of the summer and beyond.

Here is what AAOC has lined up for July:

Welcome Home OC Webinar (July 16)

Learn how local rental-housing providers are making a difference in helping solve Orange County’s homelessness crisis and how you can get involved.

The WelcomeHomeOC program provides sound business benefits to rental property owners who want to step up and help better their community.

Hear from AAOC members who have already signed up as WelcomeHomeOC partners, representatives from the Orange County Housing Authority, and non-profit supportive services providers, all of whom are helping individuals who have struggled with homelessness and are looking for a fresh start to life.

Learn how the WelcomeHomeOC program works, have your questions answered, and find out how you can get involved and start changing peoples’ lives for the better.

(949) 552-7831

The Basics of Resident Screening Webinar (July 22)

Make sure you’re selecting the best qualified residents, using the best tools and resources available. Dan Firestone (Contemporar y Information Corporation) and Stephen C. Duringer (Duringer Law Group, PLC) will teach you how to fill your vacancies with confidence and discuss the following topics: Reading & Evaluating Screening Reports; Creating Non-Discriminatory Rental Criteria Denial; Adverse Action & Conditional Acceptance; and a Legal Update on Resident Screening & Fair Housing Issues.

INSPIRE Property Management Webinar featuring Valerie Sargent (July 23)

Use Your EQ to Tame Your Brain and Cope During Crises. When you are part of a team that must also serve others in a whole new distanced world, proper perspective and self-management techniques can help you better control potential states of overwhelm, anxiety or depression while creating a more balanced brain.

Valerie Sargent will help you discover the anatomy of anxiety and the symptoms that can paralyze you and your teams, and how to combat them for enhanced performance. Learn important strategies grounded in Emotional Intelligence that will help you focus to improve productivity, prevent costly mistakes, and maintain a positive demeanor in the face of adversity.

Director’s Message — continued on page 9

6

Apartment News

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July 2020

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SACRAMENTO REPORT B y R on K ingston

Inching Closer Toward Government Controlled Housing

S

B 1190 (Durazo) would allow cities and counties to bring an action to enjoin or seek to remedy any alleged violation of last year’s Tenant Protection Act of 2019 (AB 1482). And those same cities and counties would be empowered to investigate and enforce the provisions of that act.

What does this mean in English?

Cities and counties could hire numerous attorneys to represent tenants regarding disputes about the amount of rent due or paid, habitability issues, harassment, atfault and non-fault evictions, notices to the tenants, relocation assistance, who may occupy the unit and much more.

Separately, the bill also addresses another issue. Existing law that allows a tenant to notify the landlord that the tenant or a household member was a victim of an act of domestic violence, sexual assault, human trafficking, or abuse of an elder or a dependent adult and that tenant intends to terminate the tenancy would be changed as well.

The decision of the tenant to terminate a tenancy early would: • Expand the residential tenancy termination ability by crime victims to include the ability to notify the landlord or their intent to terminate the tenancy because an immediate family member who may not be living in the same dwelling was a crime victim.

• Expand the list of eligible crimes to include: – A crime that caused bodily

8

Apartment News

injury or death.

– A crime that included the exhibition, drawing, brandishing or use of a firearm or other deadly weapon.

– A crime that included the use of force against the victim or a threat of force against the victim.

• Impose new prohibitions upon landlords: – Prohibit landlords from keeping the tenant’s security deposit if the tenant exercises these new rights.

– Prohibit landlords from refusing to rent a dwelling unit to an otherwise qualified tenant solely on the basis that the tenant previously has exercised the tenant’s ability to terminate their tenancy as a crime victim even though this may be extremely problematic to all of the existing tenant’s occupying the same property.

Unquestionably the potential fiscal impact on the courts resulting from cities and counties representing tenants could be significant, due to increased workload and cost pressures to adjudicate suits filed by city attorneys, district attorney and county counsels should those entities decide to represent their tenants in court. The increased court caseload could also have a negative impact on overall court services.

The fate of the measure is hanging

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July 2020

in the balance. The Senate will vote very soon on SB 1190.

Another bill that is proving to be extremely problematic for the rentalhousing industry is AB 3260 (Wicks). It would require all landlords to offer new tenants the ability to pay the security deposit in six monthly installments or pay the deposit in full before taking occupancy of the rental unit.

The author and tenants’ rights entities argue that given the rent increases of the past decade, may prospective tenant find it difficult to save enough for the security deposit. The central argument for the bill is — particularly the mandate that landlords are to accept monthly installments in lieu of upfront security deposits — that it will increase housing affordability for millions of tenants who are “affected by the COVID-19 pandemic.

It is argued that many tenant or potential tenants are struggling financially, even before the Governor proclaimed the COVID-19 State of Emergency. Tenants argue that over 50% are “rent burdened,” meaning that at least 30% of their income went to rent, and over a quarter were “severely rent-burdened” meaning that at least 50% of their income went to rent. And, tenants argue that 13.5% of rental units are estimated to be “overcrowded” meaning that they held more than one resident per room. Finally, they may be forced to move because they are no longer employed, and the unemployment benefits are insufficient to make ends meet.

The author offers as a closing argument the following: “California must also consider the high costs of simply moving into an apartment… with over 40% of the population having less than $400 in savings, a security deposit leaves millions of Californians unable to meet vital expenses or save for their futures… housing is becoming completely out of reach for average renters.”

So, we ask of the author and the supporters of AB 3260, will this bill solve a problem or will it create a much larger one for households seeking to rent new units?

Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For Questions regarding this article, please call the AAOC at (714) 245-9500

Director’s Message — continued from 6 How to Avoid Burnout & Maintain Peak Performance Webinar (July 28, 2020)

Managing the demands that others put upon us, in addition to the pressure we put upon ourselves, especially during these turbulent and challenging times, can be overwhelming and draining. To maintain our effectiveness and bounce back from life’s challenges with renewed energy, passion, and purpose, we need strategies for bolstering our resolve and carrying forward in a positive and productive manner.

Learn the repercussion of burn-out; the critical importance of carving out time for yourself and how do it on a consistent basis; clarifying and setting priorities; establishing time saving and stress reducing habits; and ways to incorporate exercise into your daily routine.

If you are interested in registering for any of AAOC’s online education programs, visit www.AAOC.com.

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9

8:37 AM

ORANGE COUNTY LEGISLATIVE WATCH B y B ill C hristiansen , V ice P resident of G overnment A ffairs

Election 2020: Important Dates and Information for the General Election

T

he 2020 General Election is four months away and it will be the first time that California will conduct a statewide, entirely “All Mail Ballot” election. This means that every registered voter in the state will receive an “absentee” ballot in the mail. Orange County conducted its first “All Mail” election for the March 3 Primary Election earlier this year, and things went smoothly due to the competent leadership of Neal Kelly, the Orange County Registrar of Voters, and his team.

Hopefully, the rest of the state will have a similarly positive experience this fall.

On July 13, candidates throughout Orange County will be able to pick up nomination papers for the office to which are running, from the Orange County Registrar of Voters or from the city clerk in their city of residence, depending on which particular office the candidate is running for. For example, candidates for Congress or a local water district would pick up their papers

from the Orange County Registrar of Voters, while candidates for Irvine City Council would pick up their papers from the Irvine City Clerk. The nomination period will close on August 7, and we will then know all of the candidates who will be on the General Election ballot in Orange County.

You will receive your Voter Information Guide for your local ballot around September 24 and October 5 will be the first day that “Vote-By-Mail” ballots will be available. You should receive your ballot in the mail within a week of that date.

In an unusual change from the past few elections, many political consultants will go back to using direct mail through the post office to get information to California voters. Consultants have been moving away from printed campaign mail in the digital age, but with an “All Mail” election, the consultants and candidates will want their information to arrive in voters’ mailboxes at the

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July 2020

same time they receive their ballots.

The final day to register to vote for the 2020 General Election will be October 19, but with the new California law that went into effect this year, eligible voters will be able to conditionally register to vote between October 20 through Election Day, November 3.

The only catch is that the voter would have to register at their county Registrar of Voters office or a designated Vote Center, and nobody knows how many designated Vote Centers will be in operation because it is supposed to be an “All Mail” election. Selected Vote Centers are scheduled to open in Orange County on October 27, with additional Vote Centers scheduled to open on October 31.

This election will be the most crucial election, so far, in our lifetime. It is critical for all AAOC members to vote since there will be a number of ballot measures and candidates for office that will affect our industry directly for years to come. If you have any questions, please contact me at BillC@aaoc.com.

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers The past few months have been difficult, I must admit I was not quite sure I would make it through. After a rough start, most of my residents paid their rent in April, May, and June, some have agreed to payment plans over the next few months. All in all, except for one bad apple, my residents did the right thing, communicated well and are all on the right track. I read your articles religiously, and attend your seminars, I think you prepared my wife and I well for this unexpected and dramatic upheaval to our industry. What is your advice going forward? Should we be doing anything special now?

Recent events have been very challenging for housing providers. Our industry was hit hard, and very suddenly.

Commercial retail and office Lessors have been hit very hard. Most residential housing providers have fared well, rent collections are at or near pre-pandemic levels. As of this writing, the first week of June, we are still in semi lockdown mode, and the courts are slowly begin-

12

Apartment News

ning to wake up. The courts have begun re-setting trial dates for pre-pandemic unlawful detainer matters, and the Sheriff is now enforcing pre-pandemic judgments and scheduling lockouts. The Judicial Council has not yet revisited its draconian freeze on new unlawful detainer matters, but that may change any day, hopefully by the time this is published in July. There is continued pressure on our state legislators to enact legislation that would further protect residential and commercial tenants from being displaced due to their inability to pay rent due to COVID-19.

If you have been following my articles and attending my seminars, you know that I have long been encouraging responsible and professional ownership.

Effective communication with your residents is critical as we continue to recover from recent events. Continue to treat residents with respect, and they will continue to reciprocate. Communicate in a positive manner, articulate your expectations clearly, and ensure that

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July 2020

your expectations are reasonable and achievable. You will be rewarded with most residents meeting your expectations on a regular basis. Remember, you set the tone in the communication with your residents, most residents truly want to do the right thing and will reciprocate accordingly. Continue to screen your prospective residents carefully, screen out the ne’er do wells, select the best of the lot. Look for consistent income, reasonable savings, responsible credit experience. Commercial lessors should ensure that their tenants are sufficiently capitalized. You should be responsible in your investment decisions, review your holdings, reallocate as necessary, diversify your investments, and minimize debt. Keep the trophy properties, rid yourself of the high maintenance and/ or troubled assets. Surround yourself with positive and professional people.

That extends to employees, vendors, residents, and friends. Stay active in your housing association, support its legislative activities, 2020 will continue

to be challenging but together, we will get through this!

Most of my residents pay on time and their checks are honored by their banks. Lately, it seems that I have been getting many checks from small banks, even some internet banks with no real offices, many I have never even heard of. I recently had one returned insufficient funds over three weeks after the check was deposited! Do I have to accept these types of checks?

Should I require that all my tenants pay by cash or cashier’s check? What about direct deposit?

You can control the method of payment and the types of payment instruments that you will accept. If your tenancies are month-to-month, you may change the terms of the tenancy agreement to establish different payment methods or to require payment by certified funds.

Service of a thirty-day notice of change of terms will suffice. It is generally not a good business practice to accept cash as payment for rent, due to the increased risk of robbery, theft, or other criminal conduct. Many owners allow residents to make direct deposits or transfers to the owner’s bank account. There are many benefits to this arrangement, but many drawbacks as well. If you do allow the resident to make direct deposits, then establish an account separate from your personal general account, and establish clear guidelines instructing the resident when and how to make deposits. Suggested guidelines would state that you will not accept a partial payment without prior consent; that the resident is not authorized to make a direct deposit after service of a three day notice to pay rent or quit or a notice of breach of a covenant of the lease, or for any period of time after expiration of a notice of termination of tenancy. Once your payment terms are established, stick to them, and require the residents do the same.

It is always something with one tenant of mine. When he first moved in three months ago, he deducted one hundred ten dollars from the rent because he said he had to fix a few things in the unit. I did not say anything at the time, I needed the unit rented, and I did not want to upset my new tenant.

Since then, he has been able to find something wrong each month, deducting a little bit each month. I told him I did not think that was right, but he did it again this month. He says he is entitled to, that California law says he can “repair and

deduct” for anything wrong in his apartment. Is this true?

California law, specifically California Civil Code Section 1941.2, provides that a residential tenant may make repairs and deduct the cost from the rent only under certain circumstances.

These limited circumstances require the tenant to give the landlord notice of the dilapidation before using the repair Legal Q&A — continued on page 14

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Legal Q&A — continued from 13 and deduct remedy. After giving notice, the landlord has a “reasonable time” to make the repairs, before undertaking to repair and deduct. Thirty days is considered reasonable. A shorter time frame would apply to plumbing leakage, water penetration, or defects that place the resident’s safety in jeopardy.

Only defects that render the premises uninhabitable will qualify for this remedy. Tenants may only invoke this rem-

edy twice in any twelve-month period, and each time the remedy is utilized, the cost of repair cannot exceed one month’s rent. In your situation, it appears that the tenant is abusing a privilege only available to tenants with serious dilapidations in their apartments. Without providing notice to you of the defect, and an opportunity for you to correct any serious defect, the tenant is not entitled to deduct anything from his rent. Provided you have not condoned his conduct or waived

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I recently bought a building in a rough neighborhood. Seems like a day does not go by without some sort of violent crime nearby. Just the other night, there was a shooting just down the street. I buy paint by the truckload to cover all the graffiti and tagging on the building. I have a couple of vacancies now, and I do not know if I must tell them about all the stuff going on.

If I did no-one would rent, what do I do?

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Crime, unfortunately, is a fact of life in many communities throughout Southern California. When asked by the prospective resident about crime in the area, refer them to the local police department for statistics. Be careful not to portray your building as a “security” building or advertise it in any way that may create a false sense of security or safety. If your property provides an increased risk of harm, or has had a recent rash of criminal conduct, you may have a duty to disclose this fact to the prospective resident, even if not asked.

Mark Bridge

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your rights to accept the full amount of rent, you may demand that the tenant pay all amounts previously deducted and become current.

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15

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men,

I have noticed the base molding in the living room and leading into the kitchen is starting to come off the wall.

The corners are splitting and it is starting to look very rough. What do you think is causing this? I don’t see any water anywhere. Randy

you will also have a major mold issue inside the walls. You should seek professional help for an evaluation of the potential mold issues involved. Please note, when replacing icemaker or filter lines, only use tubing specified for that use. Ask for icemaker tubing, it will be marked icemaker compatible.

tion between the slab or stem wall and the wood framing. Saw cut through the stucco to the base plate. Now fill the saw cut with a bead of silicone sealant.

The silicone will act as a vapor barrier, effectively stopping the moisture from wicking up into the stucco. Refinish your stucco and paint to suit.

Dear Randy,

Dear Maintenance Men,

Dear Maintenance Men,

We would bet you do have a water problem somewhere. Chances are it will be traced to the refrigerator. There might be two issues you can look at.

First, check that the drain line for the defrost cycle is not clogged, and two, if the refrigerator has an icemaker, that the line is not leaking. Chances are the icemaker line has a hole or the drain line is leaking, and the walls are sucking up the water. That is why you don’t see any standing water. Look under the fridge or pull out the fridge and look at the water line. It should be a small quarter inch nylon or polyethylene line; often they are white or translucent in color. If the water line goes though the cabinets to the kitchen sink, follow the line and look for rough spots or kinks in the line. Because these small water lines often leak for a long time before they are discovered, your walls may very well be saturated. The swelling baseboards are an indication they are full of moisture. The repair for this leak goes far beyond repairing the pinhole leak in the icemaker line. You will have to remove the drywall in order to allow the walls to dry properly. Chances are

16

Apartment News

While walking around my building, I found white powdery stuff growing on the surface of the building’s concrete foundation. What is this and do I need to worry about it? Fred

Dear Fred,

The effect is called efflorescence and it is a naturally occurring condition on wall or floor material such as concrete, brick and stucco. These porous materials absorb water and when the water evaporates, it leaves behind an alkaline salt. The efflorescence appears as a white, crystalline powder. Water is always the culprit. First thing to check would be sprinkler locations and if the spray hits the wall, relocate the sprinkler. Another problem is moisture wicking up into the stucco from the ground. Older buildings built before 1974 probably do not have a “weep screed” at the bottom of the wall. A weep screed is a metal flashing designed to act as a vapor barrier and transition between the concrete slab or stem wall & wood framing. Installing a weep screed after the fact is not feasible. A solution would be to locate the transi-

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I am having a very difficult time with an acoustic textured ceiling that I am trying to repair. My building was built after 1980 so my work should be simple and straight forward. Well, it isn’t. I am trying to make spot repairs in an occupied unit with “acoustic spray” in the can. Not only are the repairs horrible but the weight and consistency of my “spray” keeps pulling down the existing acoustic texture around my patches. Can anything be simple? Paul

Dear Paul,

We have never seen a decent patch job by using “acoustic in a can.” We do not recommend the use of acoustic spray from a can unless it is in a very inconspicuous area like a closet or very small area that does not warrant a proper and more involved repair. For areas larger than one square foot or in clearly visible areas, we recommend the use of a hopper gun fed by an air compressor for a professional finish. The hopper gun is actually easier to use and control.

Maintenance Men — continued on page 18

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Maintenance Men — continued from 16 Mix together water and dry acoustic material to the consistency & look of oatmeal. Pour the mixture into the hopper and test on a piece of cardboard for texture and consistency. If acceptable, point it at the ceiling at a distance of two-to-three feet away and shoot. Make two light passes in different directions and a final pass one foot outside the patch area to blend into the existing

texture. Do not over apply as it will tend to fall or sag.

Obviously, shooting texture in an occupied unit is challenging, but it can be done. Plastic sheeting is your friend.

Using painter’s plastic or 6-mill visqueen, completely cover the floor directly below your patch and then cover the plastic with a drop cloth. Using a staple gun, attached more plastic sheeting to the ceiling forming a circle creating a “cocoon”. The sheeting cocoon

should drape from the ceiling to the floor. This should adequately protect the surrounding area from overspray.

And if you were wondering, yes, you need to stand inside the cocoon to spray the acoustical mixture, so make it big enough to move around inside. Use goggles, mask and other recommended safety equipment as well as disposable coveralls, as it will be messy.

We need Maintenance Questions! If you would like your maintenance question answered in the “Dear Maintenance Men” column, please email it to DearMaintenanceMen@gmail.com If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment.

We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and co-chair of the AAOC Education Committee.

Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

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CRAIG'S CORNER B y C raig K irkpatrick , V ice P resident , M organ S kenderian I nvestment R eal E state G roup

Commentary from a Broker, Owner and Manager Perspective

Will the Past Foretell Our Future?

H

ow has multifamily compared to other commercial sectors in past recessions?

Our multi-family investments have performed exceedingly well since the Great Recession of 2008–2009. Since then, America experienced the longest economic expansion in history, and various experts over the last few years predicted a recession was right around the corner. Nobody predicted that a global pandemic would quarantine much of the economy and set it on an uncertain trajectory for months or years to come. It seems COVID-19 has also lit the fuse on the acceleration of some trends. For instance, did it accelerate the U.S. economy officially entering a recession in February? Conversely, has it or will it accelerate the economy to come out of said recession? With that in mind, I would like to take a look at how multifamily investments performed compared to the other commercial sectors in past recessions.

Multifamily investment is certainly not immune from the uncertainty caused

by COVID-19, and it remains to be seen how the rapid rise of joblessness will

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affect long-term rent collections. We saw strong rent collections during April and May both nationwide as well as here in Orange County. This surprised many. It might be fair to say that the federal government’s $2 trillion stimulus package helped, and with residents prioritizing their rent payments, collections were strong. Nationwide collections came in over 90% and owners I’ve talked to in Orange County enjoyed collections better than that. These collections were on par with past months and just slightly below a year ago. The Bureau of Labor Statistics’ June jobs report indicated 2.5 million jobs were created; a much quicker than expected recovery, at least for now. All of this may have stabilized our industry that has generally been a more stable investment and outperformed other commercial sectors in the past.

The downturns of 2001 and 2008– 09 impacted every real estate asset class in both rent and value declines, but multifamily suffered the least. The 2001 recession was a brief one, overall, caused by the dotcom bust and 9/11. Orange County multifamily rents, along with industrial rents, were basically flat for a period of time while rents in office dropped 8%. Sales prices in multifamily and industrial dropped around 24%, followed by office at 28%. I developed this data as well as the data that follows using Costar’s analytics.

The recessionary effects from 2008– 09 were more dramatic and longer term.

Though single-family housing was in

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July 2020

the eye of the storm caused by loose underwriting standards and aggressive loan programs, all commercial sectors felt the pain. Multifamily rents dropped about 7%, followed by industrial at 11%, retail 11%, while office rents dropped 28%. Sales price drops in all Orange County sectors were more severe.

Multifamily and industrial dropped almost 40%, while office prices dropped 59% followed by retail at 65%.

It’s hard to predict how our investments will perform in the future. Much will depend on how quickly jobs and paychecks recover. However there are some different fundamentals at play today that should soften the landing.

People still need a place to live, and more could be working from that place as time goes forward. Furthermore, homeownership rates have been dropping for a decade and there is still an undersupply of new product to keep up with growing demand. Lastly, lending standards in multifamily have been conservative for many years and most owners enjoy large equity positions and manageable mortgage payments.

Going forward, there will be some sort of new normal that we will have to incorporate into our operations and business practices. What they will be remains to be seen, but Orange County multifamily owners have always adapted to the times and they will do so this time as well.

If you would like to chat with me about any of this, I would welcome your email at ctk@morganskenderian.com.

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21

Five Tips to Upgrade Your Building’s Earthquake Resilience and Improve Marketability

BY ALI SAHABI

D

oes your apartment building meet today’s standards for earthquake safety and offer the types of interior spaces tenants want? If built before the mid-1970s, it could benefit from an upgrade of both.

Many building owners in these circumstances are making the most of the situation by renewing interior spaces as aa part of their seismic retrofit projects.

The team at Optimum Seismic has performed thousands of retrofit, renovation, and adaptive reuse projects since 1984. Among our projects are: conversion of a historic hotel in downtown San Luis Obispo into a mixed-use project of 48 apartments and retail; transforming the historic Mayfair Hotel in downtown Pomona into apartments and ground-floor retail; and the conversion of several Victorian homes into student housing for the University of Southern California.

In the vast majority of these projects, the need for a seismic retrofit presents the opportunity to reinvent the living space inside the building shell: opening interior spaces, making the most use of natural lighting, and enlarging bathroom, kitchen and closet spaces.

Sustainable and recycled materials, renewable energy, and energy and water efficient appliances can be used in these projects to appeal to today’s growing population of environmentally conscious millennial tenants.

Apartments built in the 1950s, ‘60s, and ‘70s tend to have an overall boxedin functionality. Kitchens are typically cramped and set apart from the main living area. Hallways are narrow, bathrooms compacted, and natural light is limited.

Consider opening these areas to create more expansive spaces by removing partitions and replacing “dead space” with functionality.

This may include creating multipurpose areas to serve blended or multi-generational households, while optimizing private spaces as well.

Reduce Costs and Disruption

Bring the Outside Indoors

If your building has any structural

22

Apartment News

design flaws that may cause it to fail under the intense shaking of a major earthquake, it’s wise to consider a seismic retrofit to protect your investment and avoid liability.

Seismic retrofits of apartment buildings can be done with minimal disruption to tenants, and this period presents the opportunity to incorporate other upgrades in order to minimize impacts from construction.

Doing multiple projects at once can also save money by eliminating redundancy and reducing the amount of time needed to manage the construction work being done.

Shared equipment and supplies, staffing and storage requirements can also be minimized for greater efficiency when projects are done simultaneously.

Reinvent the Living Space

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Consider the exterior of the building July 2020

shell and how light and landscaping can be incorporated into the interior design.

Attractive terraces, balconies and large windows can bring natural light indoors and expand the interior livings space to the outdoors.

Incorporate Sustainability

Some of our most sustainable buildings are older structures that are adapted and retrofitted to extend their usefulness long into the future.

This reduces the environmental impact of demolishing a building, disposing of the debris, and shipping in new products to construct a new structure. It also helps to retain much of the historical character of a community, which is another very important aspect of sustainability.

An adaptive reuse project can harness these benefits and do even more by incorporating sustainable materials into the renovation. Consider using iron, wood, recycled aluminum and plastic into the design of your new interior.

These elements can create interesting accents that define living areas and reflect the simplicity and linear look of today’s design standards.

Energy and Water Efficiency

Your building may also need electrical, plumbing and HVAC upgrades.

If that’s the case, it’s best to get these improvements done at the same time.

You don’t want to make significant Resilience — continued on page 25

July 2020

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23

Apartment Properties Face More Major Assaults in 2020

T

his has been a few tough years for apartments and other real estate in Orange County. The Proposition 10 rent control initiative in 2018 was defeated at a cost of $75 million, money that could have gone to legislative defenders of property rights.

Despite that defeat, in 2019, rent control came up again with Assembly Bill 1482,

by Assemblyman David Chiu (D-San Francisco). The terms of surrender to the industry dictated a limit on rent increases of 5 percent plus inflation.

In 2020, the coronavirus kept us cooped up in our rooms for months, with eviction restrictions. The recent protests in some areas led to boardedup buildings, even the looting of a Smart & Final in Santa Ana. Protests delayed South Coast Plaza’s reopening by another 10 days.

Legislative attacks this year include Senate Bill 939, by State Senator Scott Wiener (D-San Francisco), to prohibit commercial landlords from evicting a tenant, “until 90 days after the state of

BY JOHN M. W. MOORLACH

emergency proclaimed by the Governor is lifted,” a date we still don’t know.

It’s worth remembering that any market interference reduces the value of apartments or other real estate, which discourages the construction of more units. That increases scarcity, driving up prices for tenants. As seen in Santa Monica and New York City, two of the most expensive rental areas in the country, rent control actually raise rents in the long run.

In July, the Senate will be taking up

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Assembly Bill 828, by Assemblyman Phil Ting (D-San Francisco). The current version of the bill deleted a clause in an earlier version mandating a 25 percent reduction in rent. It still would prevent “an unlawful detainer action” against a tenant not paying the rent for the duration of the state of emergency and 15 days after.

Worse, even before the crisis, in Orange County, the sheriff generally took a month or longer to execute an eviction, something that could take even longer once the emergency order ends and pending evictions are all bunched up in the system. Many tenants

could be living rent-free well into 2021.

In November arrives two looming threats. First, a split-roll property tax imposed by initiative. Although it would exempt housing, including rentals, it would scramble the whole market of property ownership. Second, is an initiative, an echo of Proposition 10, that concerns the Costa-Hawkins Rental Housing Act of 1995. In the Sacramento Bee summary, “The proposal would hand cities more power to block rent increases on units built after 1995, though the buildings have to at least be 15 years old.”

Seeking to further tax the rich, voters

may pass the split roll initiative. With their victory, the tax increasers next would go after other commercial property, including apartments and then private residences. Even as the state budget was slammed hard by the pandemic, pension costs kept rising for state employees.

And the piper must be paid. If the left-leaning Legislature stays in power, the supermajority’s lust for more taxes will continue unabated.

Resilience — continued from 22

growing number of tenants for whom this matters.

Think also about incorporating smart technology into your renovation.

The ability to activate lights, air-conditioning and other features remotely is a big plus in today’s market.

About the Author: Ali Sahabi has been a licensed General Engineering Contractor (GEC), since 1993, and is a principal at Optimum Seismic, Inc. The company has completed some 3,500 seismic retrofit, renovation and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California since 1984.

upgrades to your building and have to rip them up a few years later when aging utilities fail. Consider making the most of this situation by incorporating the latest in efficiency into your design or add renewable energy to attract the

About the Author: John M. W. Moorlach (R-Costa Mesa), represents the 37th District in the California Legislature

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Multifamily Min le

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July 2020

June General Membership Meeting Recap

M

ore than 100 AAOC members had the opportunity to hear from three distinguished attorneys in all matters COVID, government, human resources, legal liability and then some, during the association’s virtual General Membership Meeting on June 16, 2020. The legal panel featured Stephen C. Duringer (Duringer Law Group), Terence Carney (Wesierski & Zurek) and Andrew Crane (Fisher Phillips).

32

Apartment News

Duringer kicked off the program with an update on the statewide COVID-19 eviction moratorium and related issues impacting landlord-tenant matters at both the state and local levels. He also indicated that while the courts have finally re-opened, it is more of a “soft reopening.” No new eviction cases can be heard at this time due to Governor Newsom’s statewide eviction moratorium executive order and a subsequent ruling by the Judicial Council of

www.aaoc.com

July 2020

California, but the courts will be catching up on pre-COVID cases. Duringer mentioned that some court proceedings are being conducted via video conference. He believes that new unlawful detainer cases won’t end up being heard until the end of August/September, at the earliest. The statewide eviction moratorium that was imposed in the spring lies in the hands of the Judicial Meeting Recap — continued on page 34

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33

Meeting Recap — continued from 32 Council of California, and its own recent ruling on the matter remains frozen for now. Duringer also pointed out that most renters are paying their rent as best they can, and he stressed that housing providers should continue a good communicative stance with their residents. He emphasized the importance of maintaining detailed documentation, via email and written correspondence.

Next up was Terence Carney, who focused heavily on the reopening of community amenities and the importance of making these areas reasonably safe for residents. He advised members to seek guidance resources from city and state websites, along with utilizing information from the Department of Public Health. In general, he proposed posting signs outlining the protocols to be followed. This would include hand washing, checking temperature, asking about an individual’s state of health,

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social distancing and wearing face masks.

Carney also stressed the importance of informing employees about resident protocols and what they should look for and implement. He recommended that waivers be signed, indicating understanding of established guidelines. He also recommended moving furniture to safe social distances around the pool and in the clubhouse; establishing oneway directional guidelines; and providing maximum time limits for using the exercise room and pool area.

Regarding the pool area, Carney recommended that everyone be masked when not in the pool, that a reservation system be established for access and use, and that no guests be allowed at this time. He also suggested that all residents bring their own towels and that thorough sanitation be completed after residents exit the area.

Finally, Andrew Crane addressed human resources issues and the importance of developing and implementing a COVID-19 prevention plan for the workplace. He stressed that it is not a one-size fits all type of plan and that the layout of the office area, and any cubicle space, should be factored into it. He advised physical distancing in all situations and recommended establishing a capacity on elevator usage. Crane said that taking temperatures is not required, but if done, action should be taken if an employee has a temperature of 100.4 F. Crane stressed that the workplace has an obligation to be as safe as possible.

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He emphasized consulting with an attorney for advice and guidelines. He also suggested that all employees should sign an acknowledgement form of set policies. He recommended face coverings, physical distancing, and to consider including contractors and vendors in this requirement mix.

If there is resistance from an employee about returning to work, Crane suggested learning the reasons why, then trying to resolve the issue and fully documenting the situation. If the office continues with a work-at-home policy, determine who will fall under this category and why. He stressed that employers be careful in ensuring equal treatment among all employees in this regard. If there are hourly employees, they must still take required breaks and a lunch period. There should also be a stipend for equipment and supplies utilized in the home setting.

Special thanks to June General Membership Meeting sponsors: 1031 Crowdfunding, Consensys Property Management, Royal Roofing and South Coast Real Estate and Property Management. Your support of AAOC and its members is deeply valued and appreciated.

AAOC is going “dark” for the summer and its next General Membership Meeting will be on Tuesday, September 15, 2020. Details will follow in the next issue of Apartment News.

With Livable’s bill-back program, excessive tenant water usage is no longer your problem. Plus, the smart billing system can be applied to HOA’s, single-family homes, multifamily properties and commercial buildings.

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July 2020

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Apartment News

35

It’s coming to a unit near you… ARE YOU PREPARED? With the passage of Senate Bill 655, Mold may be a substandard housing condition. Under the new law, the presence of visible mold in a dwelling may be considered a substandard housing condition. City and county building inspectors may issue a citation against a property owner for not addressing a Mold problem under the circumstances specified in the new law.

PROTECT YOURSELF AND YOUR INVESTMENT! The Apartment Association of Orange County Mold Operations and Maintenance Plan has been updated to comply with SB 655 Become educated on the following: n

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July 2020

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Apartment News

37

The Most Important Item Missing on Your “To Do” List…

You!

How to Avoid Burn Out & Maintain Peak Performance Managing the demands that others put upon us, in addition to the pressure we put upon ourselves, especially during these turbulent and challenging times, can be truly overwhelming and draining.

To maintain our effectiveness and bounce back from life’s challenges with renewed energy, passion, and purpose, we need strategies for bolstering our resolve and carrying forward in a positive and productive manner.

Join AAOC for a live webinar where you will learn about: — Repercussion of burn-out — The critical importance of carving out time for yourself and how do it on a consistent basis — Clarifying and setting priorities — Intentions and how they can make your day easier — Establishing time saving and stress reducing habits — Fun ways to incorporate exercise into your daily routine

Don’t miss this informative live webinar.

DATE: TIME: LOCATION: COST: REGISTER ONLINE: 38

Apartment News

Tuesday, July 28, 2020 11:30 a.m. to 1 p.m.

Wherever You Are. It’s a Webinar!

FREE! www.AAOC.com www.aaoc.com

July 2020

Donna Valenti Instructor Rancho Santiago Community College

AAOC’s Legal and Operational Forms New Tenant Forms

Effective 1/20

Legal Notices

QTY.

FORM #

PRICE

QTY.

FORM #

_____

1105

Bedbug Addendum (2017)

DESCRIPTION

$ 5.95

_____

1170

Proof of Service (2020)

DESCRIPTION

$ 5.95

PRICE

_____

1110

Disclosure of Lead-Based Paint & Lead-Based Paint Hazards Addendum (2017) $ 5.95

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

_____

1125

Non-Smoking Addendum to Rental Agreement (2017)

$ 5.95

_____

1370

Rent Reminder (2015)

$ 4.65

$ 10.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2020)

_____

1141

Just Cause and Rent Cap Addendum (new)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2020)

$ 5.95

_____

1160

Application to Rent (2018)

$ 5.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2020)

$ 5.95

_____

1215

Insurance Information for Residents (2015)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2020)

$ 5.95

_____

1330

Animal Agreement (2017)

$ 5.95

_____

1410

Smoke Detection & Carbon Monoxide Device Addendum (2020)

$ 5.95

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2020)

$ 5.95

_____

1230

Move Out/Closing Statement (2015)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2018)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2020)

$ 5.95

Pre-Move Out Inspection Checklist (2017) Duplicate

$ 6.95

_____ *1500

Rules and Requirements QTY.

FORM #

_____

1150

Apartment Rules and Regulations (2017)

DESCRIPTION

$ 5.95

PRICE

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2019)

$ 8.95

Courtesy Forms

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2015)

_____

1106

Notice of Change of Terms of Tenancy — Bedbug Addendum (2017)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2020)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1360

Rent Proration Table (2017)

_____

1210

Guaranty of Rental Agreement (2015)

$ 5.95

Notice of Denial to Rent (2016)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2019)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2019)

$ 5.95

1350

QTY.

FORM # 1020

Books, Manuals, and Forms Collection QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

Maintenance ____

$ 5.95

DESCRIPTION

PRICE

$ 12.50

_____ Microbial Operations and Maintenance Plan — (2016)

(An Apartment Owner’s Guide to Mold)

$ 45.00

Maintenance Request (2011)

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)

$ 5.95

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2015)

$ 4.65

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1300

Notice of Intent to Enter Rental Premises (2015)

$ 5.95

_____ California Tenant’s Rights

$ 20.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ Forms Collection (CD or USB)

$ 50.00

_____

1400

Service Request (2011) Triplicate

$ 10.55

_____ Asbestos/Proposition 65 Handbook and License

Downloadable forms available at www.AAOC.com at no charge for members only

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office.

Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________ Address__________________________________________________________________ City, State, Zip_____________________________________________________________ Tele­phone (

) ____________________ E-mail________________________________

Prices subject to taxes and may change without notice. ALL SALES FINAL.

$ 25.00 plus $ 1.00 per unit

July 2020

OFFICE USE ONLY Sub Total

$______________________

Sales Tax

$____________________

Shipping/Handling $______________________ Grand Total

$______________________

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

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Apartment News

39

Pulse on the

A Quarterly Review of Key Financial

1st Quarter 2020 Update Apartment Data

Orange County

USA

1st Qtr 2018

1st Qtr 2019

1st Qtr 2020

1st Qtr 2018

1st Qtr 2019

1st Qtr 2020

47

34

24

2,934

2,958

2,841

$585 Million

$284 Million

$160 Million

$36.2 Billion

$36.7 Billion

$34.5 Billion

• Actual Average Cap Rate

4.06

4.46

4.37

5.75

5.82

5.42

• Average Gross Rent Multiplier

16.07

13.58

14.22

14.31

13.86

13.72

• Price per Square Foot

$308.74

$301.70

$301.72

$146.15

$151.88

$168.27

• Price Per Unit

$301,413

$261,571

$244,704

$142,11

$149,818

$164,861

$2,019

$2,083

$2,153

$1,307

$1,370

$1,427

3.3%

2.6%

3.3%

2.9%

Total Apartment Sales Transactions Total Sales Volume

Average Rent Level Annual Effective Rent Growth

3.3%

Concession Percentage

1.9%

2.2%

2.7%

3.3%

3.5%

3.6%

Average Occupancy Rate

95.9%

95.9%

96.5%

95%

95.2%

95.5%

Average Monthly Employee Wages** Apartment Building 2–4 Units Permits Issued by total # of units 5+ Units (not buildings)**

1.8%

$4,432

$4,714

$4,958

$3,994

$4,131

$4,290

566

550

521

9,700

5,500

10,000

3,859

4,225

4,651

90,100

97,000

99,500

Data Source Qualifications

Source: Co-Star www.costar.com 5 unit + properties

Source: RealPage, Inc. www.realpage.com Primarily 100 unit + properties; “concession percentage” is the percentage of units offering concessions.

Source: US Bureau of Labor Statistics; uses private sector wages, last month of quarter; not seasonally adjusted Source: U.S. Census Bureau: Privately owned, new construction

Consumer Price Index*

3.3%

2.7%

1.9%

2.4%

1.9%

1.5%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Unemployment Rate**

4.1%

4.1%

5.7%

4%

3.8%

4.4%

Source: U.S. Bureau of Labor Statistics; reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties. ** For Apartment Building Permits, Average Monthy Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles– Long Beach–Anaheim, CA Metropolitan Statistical Area.

40

Apartment News

www.aaoc.com

July 2020

Marketplace

Data for the Apartment Investor

Desperate Times Call for Creative Measures

T

he spring of 2020 will long be remembered as an unprecedented time of deeply troubling circumstances for Americans as two unrelated, enormously impacting events descended upon our nation, re-orienting our day-to-day lives and body slamming the U.S. economy.

Just to reset the stage, the first of these two mega developments, the COVID-19 pandemic, took hold in early March, occasioning a fundamental realignment of life and daily routines and killing 115,000 people in the U.S. by mid-June.

The second of these game changers was ignited on May 25 with the killing in Minneapolis of a black man, George Floyd, at the hands of a white police officer. Nationwide protests and social upheaval ensued on a scale not seen in in this country in decades.

Virtually all sectors of the economy are in some way impacted by these dramatic events, and the rental-housing industry is among those concerned.

The initial fallout from COVID-19 became somewhat detectable in Orange County in March, with the adjacent 1st quarter 2020 update chart showing that apartment sales dwindled to twentyfour transactions for the quarter. That was the lowest quarterly total since Q2 2010, when just eighteen escrows were able to close with the marketplace in the throws of the great recession.

The COVID-19 impact was further felt locally in March unemployment numbers, which bubbled up to 5.7%,

though that proved merely foreshadow to a truly gargantuan 18.8% joblessness tidal wave that washed over the county in April. The nation as a whole experienced its own stunner of an unemployment figure, spiking 330% from March (4.4%) to April (14.7%). The April figures are not displayed on the accompanying chart. Needless to say, unemployment is not a friend to rental housing investors.

Furthermore, as an additional outgrowth of COVID-19, multifamily owners in California are facing potential legislation that could authorize tenants to withhold their rent payments for extended periods.

Notwithstanding the gloomy atmospherics, the anecdotal input that I have received from Orange County apartment owners suggests that tenants, thus far, are paying their rent at a higher rate than might have been expected in this COVID-19 environment. My sense is that rents are coming in on most Orange County properties in a range of 92–98% of normal collection levels, a pleasant surprise for most rental housing investors.

As to the social upheaval that has manifested on streets across the nation following the Floyd killing, there would appear to be a growing likelihood of structural changes in local governance as the collective consciousness of a vast swath of Americans appears to be evolving toward an increasing recognition of systemic institutionalized racial bias.

Citizens will have varying takes on July 2020

BY NICK LIEBERMAN

the racial bias narrative, but the fact of the matter is that financial and economic calculations will likely begin to factor into these changing perceptions.

Fashioning creative solutions

Memo to cities and counties now pondering options for potential adjustments in basic services (e.g. policing) to address the fervent social unrest they now face: Think outside the box.

And in that vein, we offer the example of the innovative path taken in Orange County for a different kind of social issue — homelessness — which may provide inspiration. This exercise in non-traditional problem solving, involving apartment owners at its core, melds the non-profit, for-profit and public sectors to reduce homelessness, save taxpayer funds and fill vacant rental housing units at market rents.

A welcome concept

The program known as “Welcome HomeOC” (WHOC) was developed by the United to End Homelessness Initiative, empowered by Orange County United Way, and launched in November 2018. The Apartment Association of Orange County (AAOC), having participated in the program’s design, has been an early adopter of the program and AAOC members have been a significant component in its early success. Thank you to those of you who have stepped up and committed rental

www.aaoc.com

Pulse — continued on page 42

Apartment News

41

Pulse — continued from 41 units to help address Orange County’s homelessness crisis.

In a nutshell, WelcomeHomeOC matches homeless individuals (and families) holding HUD housing vouchers with available private market rental units. The applicants, who have come through the “Coordinated Entry System” managed by the County of Orange are assessed for eligibility. A portion of those assessed will qualify for the WHOC program and will move into privately owned conventional apartment communities throughout the county while receiving wraparound supportive services.

Facts, figures and features of WelcomeHomeOC • This is a purely voluntary program and participating landlords are free to conduct their standard tenant screening practices, and can accept or reject any proposed resident (providing they adhere to fair housing guidelines); • Landlords use their own lease, together with additional HUD documentation; • A one-year lease is preferred; • Tenants use HUD housing vouchers issued by local housing authorities for the bulk of their monthly rent, but pay up to 30% of their own income for the balance of the rent payment;

• Placement of veterans is a significant priority — about 30% of those housed are vets; • Landlords may receive market rents (providing they fall within HUD’s market rent parameters); • A case manager is assigned to each WHOC tenant and 24/7 access to immediate assistance is available to landlords, if needed; • The program pays double security deposits and will reimburse landlords for any resident-caused property damage up to $3,000; • As of April 2020, the average rent for a two-bedroom unit in the WHOC program was $1,821 per month; • As of this writing (June 15, 2020) there are 195 individuals housed through the program; • AAOC members account for 45% of the current units housing WHOC residents; • Thus far, 100% of scheduled rents from WHOC residents have been collected by landlords (i.e. there has been no vacancy or collection loss to participating landlords to date)

Chopping into the $299 million homelessness tab

A 2017 UCI study estimated that $299 million was spent by governmental and non-governmental entities to address homelessness in Orange County

CALL OR EMAIL FOR YOUR FREE ESTIMATE! 42

Apartment News

over a 12-month period in 2014/2015.

That figure is likely higher now.

Which is why an important and practical aspect of WelcomeHomeOC is its ability to help decrease overall cost to the county (aside from moral, cultural and sociological benefits that may also accrue).

Getting people safely off the streets and into private housing reduces demands on city and county services, hospitals and non-governmental agencies, while filling a vacant apartment unit for a landlord at market rent — much fiscal and resource efficiency here.

Yes, it takes public and private funding to support WelcomeHomeOC, but that amount is substantially less than what the public would pay if housed individuals were instead homeless (though no definitive cost comparisons are available as yet).

WelcomeHomeOC brings hope that, indeed, well-managed, outside-the-box ideas can grow into sensible, cost-effective realities.

Apartment owners who are interested in participating in the Welcome HomeOC program may contact Kristine Peters, Director of Community Engagement at Orange County United Way, at KristineP@UnitedWayOC.org or (949) 263-6139.

www.aaoc.com

July 2020

(714).253.3330

ALLPROOFDECKS@GMAIL.COM

APARTMENT SALES • INVESTMENT PROPERTIES • 1031 EXCHANGES

Indicates Orange County Apartment Sales by Mike Thornton/Stanfield Real Estate Group

949.689.7587

MIKE THORNTON

Serving All of Orange County MICHAEL@STANFIELDREALESTATE.COM STANFIELDREALESTATE.COM DRE #01236638

If you have questions or concerns about today’s market, feel free to call me.

Sotheby’s International Realty and the Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. Sotheby’s International Realty Affiliates LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings of other real estate brokers. We are happy to work with them and cooperate fully. DRE #01767484 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

July 2020

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Apartment News

43

Rent Control Is Back on the Ballot…

And We Need Your Help to Stop It. Special from Californians for Affordable Housing

T

he same special interests behind the 2018 rent control measure, Prop. 10, are trying again — despite losing overwhelmingly with a 59% NO vote.

Just like Prop. 10, this new proposition is deeply flawed and will eliminate Costa Hawkins protections.

The proposition can be soundly defeated in November — with your help. The Apartment Association of Orange County (AAOC) is all in on the effort to defeat the latest, flawed rent control proposition, but we need you to join the fight.

Please consider joining the coalition to defeat the flawed rental housing proposition at www.CaliforniansFor AffordableHousing.org.

Here’s why you should oppose the November rent control proposition:

• Reduce housing supply

• Eliminate Costa-Hawkins protections on almost all housing units

• Make California’s housing crisis EVEN WORSE!

• Authorize cities or counties to enact vacancy control

For more information, visit www.CaliforniansForAffordable Housing.org.

• Allow regulation of single-family homes

• Give bureaucrats unlimited power to add fees on housing • Add tens of millions in new costs to local governments

• Decimate property values

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

44

Apartment News

www.aaoc.com

July 2020

ORANGE COUNTY’S MOST QUALIFIED APARTMENT SPECIALISTS EXPERIENCED TERMITE & STRUCTURAL RESTORATION FIRM

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General Building Contractor License #1063588

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exterior inspection UP TO 25 APARTMENTS

PROPERTY ADDRESS NUMBER OF APARTMENTS CONTACT NAME PHONE# COMPANY EMAIL

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July 2020

www.aaoc.com

Apartment News

45

The Lasting Impacts of COVID-19 on Residents and Operators Special from the National Apartment Association

W

hen the first stay-at-home orders went into effect in the United States just as peak leasing season was kicking off this spring, apartment pros across the country worried that without the ability to physically show prospective residents available apartments in a one-on-one setting, leasing velocity would be severely impacted.

But a funny thing happened on the way to potential disaster during leasing season 2020: Prospective residents kept leasing apartments anyway through virtual leasing.

“When things started shutting down, the fear was, we’re not going to be able to rent apartments,” says Diane Batayeh, CEO of Southfield, Mich.-based thirdparty management company Village Green, which operates 41,000 apartment homes. “But last week was a record-breaking week for us, and our year-over-year numbers have been exceeding 2019. The pivot to virtual sales is something I believe will stick in the apartment industry.”

Yet the changes probably won’t stop there. For one thing, a desire for less density—i.e., fewer people around— could reverse the design trends of smaller apartments and larger amenity spaces, bringing back a flight to gardenstyle apartments in the suburbs, away from dense urban cores. Also, resident screening criteria and security deposits may ratchet up, as companies strive to pad out their cash flows and reserves to weather future outbreaks of the current

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virus or maybe an even more dangerous one. Other changes likely to stick around long after COVID-19 has faded range from pandemic insurance policy riders to residents’ do-it-yourself maintenance.

Virtual and Self-Tours: Here to Stay

On the tech front, the compulsory social distancing and virtual interaction that COVID-19 brought only propelled the long-developing trend of technological innovation and acceptance in the apartment industry. “Everything’s going digital,” says Carla Powell, Vice President at St. Louis-based 2B Residential, which manages more than 4,400 apartment homes. “COVID really accelerated that.”

One example: self-guided tours of apartments, where prospective residents are allowed to tour an apartment without a leasing agent. Although self-tours may be convenient for both customers and staff, they eliminate the one-onone rapport-building that can help close a lease.

But at 2B Residential, Powell says leasing agents have been using apps like Google Hangouts and FaceTime to give prospective residents live, virtual tours as staff walk the apartments. They’ve now flipped the script, letting prospective residents physically visit the apartment alone, while the leasing agent tags along virtually via smartphone to field any questions, says Powell. This allows potential residents [for variation] to physically see a space—something many still want—while letting agents

www.aaoc.com

July 2020

BY JOE BOUSQUIN

build customer relationships while social distancing.

As with Batayeh’s experience at Village Green using virtual tours to create year-over-year gains in her leasing numbers, 2B Residential’s strategy has paid off in residents signing leases without having to physically interact with staff.

Tech Rollouts: There’s No Going Back

The increased digitization of the apartment industry goes way beyond the sales office. The digital footprint at Chicago-based Draper and Kramer, a venerable, 125-year-old real estate company with 8,000 apartments, grew organically as the company did, which meant different websites for different apartment communities and varied systems for staff. But when executives suddenly had to start working out of their home basements, the digitalization initiatives that the company had in the wings soon took center stage.

“We basically took what was a several-year plan of updating and centralizing all of our online tools and websites, to serve both our prospects and leasing agents, and super-accelerated it,” says Jim Love, Vice President and Marketing and Brand. “I’ve never been so busy in my entire career, as I have been hunkered down here in my basement trying to keep up with the latest news from Dr. Fauci, and all of our efforts to bring our entire team Lasting Impacts — continued on page 48

July 2020

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47

Lasting Impacts — continued from 46 onto one centralized platform.”

Of course, the energy Draper and Kramer and other real estate companies are putting into such centralized digital efforts won’t go away when COVID-19 does. “The adoption of technology is a one-way street,” says Brian Zrimsek, Industry Principal at Cleveland-based multifamily housing solutions provider MRI Software and former IT Vice President at the Irvine, Calif.-based Irvine Co. “You don’t start using it and then drop it later. I think we’ve all learned we can leverage technology more than we thought we could.”

Beyond virtual leasing, maintenance and preventative repairs will likely see lasting impacts as well. When COVID19 first hit, to maintain social-distancing standards between residents and staff apartment managers were forced to prioritize service requests to respond only to emergencies such as leaks and stopped drains but not to less pressing problems. The result has been to empower residents to handle minor maintenance issues themselves.

At Village Green, Batayeh’s team has produced more than 25 do-it-yourself videos on its YouTube channel featuring instructions on everything from resetting a tripped GFCI outlet to replacing a refrigerator water filter, stopping a running toilet and even realigning a door.

“That probably reduced the buildup of work orders by about 15 percent,” says Batayeh. “If they needed a light bulb or a particular screw, we would tell them to reach out, and we would leave it by their front door.”

Even More Demand for PackageHandling Solutions

Package-handling solutions, which were already making big inroads into apartment communities where staff were inundated with deliveries, will almost certainly gain more traction.

That’s because when the pandemic struck, many communities stopped

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handling packages altogether, right at a time when people were spending more time at home and deliveries were increasing. According to MRI, package handling dropped 70 percent across the million-plus units it tracks.

“Owners will need to address this issue by setting up package lockers and rooms that residents can access without staff assistance,” says Zrimsek. “You could also see retrofitting package delivery options into units themselves.”

In fact, Village Green is currently working with its developer clients that have apartment communities being built right now to ensure that the issue is addressed before plans are too far along. The company is providing input on how package rooms can be set up to ensure residents will be able to access packages on their own, Batayeh says.

and reservation systems, as well as access control, to enforce the lower numbers in amenity areas.

2B Residential is limiting the number of people permitted in amenity spaces and has launched online reservations for the fitness center, says Vice President Jeff Hebrank. “Rethinking access control to amenities by removing 24/7 access might be in the future as well.”

Other permanent changes at apartment communities will be the materials chosen for finishes. Brass, bronze and copper are top choices for handles because of their natural antimicrobial properties, along with touchless solutions for doors and elevator buttons, and hard surface finishes that are easy to clean.

Hand Sanitizer Galore

Leases will likely also be redone to emphasize operators’ ability to shut down amenities for health and safety— an area that got some resident pushback during the pandemic. Language will specifically address the ramifications of a pandemic.

“Everyone needs to be prepared to answer, what’s your pandemic readiness plan?” says Ryan Shear, Managing Partner at Miami-based development firm PMG. “It used to be an afterthought, but now it’s a top priority, including for leases. Every contract you have with residents, lenders, contractors and insurers needs to be evaluated for pandemic impacts.”

COVID-19 will leave other lasting impacts, including more rigorous—and visible—cleaning regimens by staff, to both protect residents and give them peace of mind.

“We’ve enhanced all of our cleaning protocols, and continue to modify our management of common areas and amenity spaces,” says Dana Caudell, President, Property Management, at the Wellington, Fla.-based Bainbridge Cos., which operates 20,000 apartments. “We want our residents to have a vibrant experience living at a Bainbridge community while continuing to exercise caution.”

The hand-sanitizing stations that operators scrambled to procure and deploy at the start of the outbreak will also remain at Village Green communities. “Sanitation stations are going to be everywhere,” Batayeh says.

Other changes at apartment communities will include increased spacing of common-area amenities, such as coworking area desks and exercise equipment in gyms. Signage will announce reduced capacity of anywhere from 25 to 75 percent. And many communities are already using electronic booking

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July 2020

Changing Lease Language

More Understanding Apartment Operators

At the same time, operators may very well offer more flexible leasing terms, and be more understanding when residents need to break a lease.

“We’ve always tried to have a reasonable policy for breaking a lease, because people lose jobs, people get divorced, pandemics happen,” says 2B Residential Associate Vice President Mark Milford. Because of COVID-19, Lasting Impacts — continued on page 50

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49

Lasting Impacts — continued from 48 he adds, 2B believes more companies will adopt policies that let residents break their leases because they’ll need that assurance now.

In addition, Michael Lamantia, a CPA in the New York office of global accounting firm Mazars who works with a number of multifamily housing clients, says the goodwill that flexibility has engendered will also benefit owners in resident loyalty. “One of our clients provided $50,000 in rent relief to their residents in a 12-unit building,” he says.

“Landlords are working with their tenants to try to get through this. I think you’ll see that goodwill pays dividends in residents wanting to stay at the property, because they know that owner cares about their well-being.”

At the same time, Lamantia foresees larger security deposits and stricter screening criteria for potential residents to help operators offset any future cash crunches, should there be another outbreak.

Lasting Alterations to Design

There may well be fundamental changes in building and community design. For example, the mantra of multifamily housing design in recent years of “sleep in the apartment, but live in the building” could resonate less with virus-wary residents.

“We normally see a lot of interest in dense apartment complexes with smaller units and lots of common-area amenities,” says 2B’s Powell. “But now we could see residents wanting less amenities and bigger, more-spread-out units with less shared common space.”

Indeed, operators have even been pondering whether the trend of dense, downtown urban living, perhaps the signature hallmark of the last apartment construction cycle, has finally played itself out. “I’m expecting a higher demand for suburban properties, as opposed to the urban ones,” says Batayeh. “What we’re seeing is that communal spaces and high density are

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Apartment News

making people uncomfortable. That is going to create an impact on demand.”

For some operators, it already has.

Los Angeles-based multifamily housing investor and developer Cityview, which has generated more than $4 billion in urban investment across more than 100 projects, had routinely seen its studios generate the most demand at its apartment communities. Now “our studios have been much more challenging to rent and to lease up during the pandemic,” says CEO Sean Burton. “But our one- and two-bedrooms have been flying off the shelves to the point where we don’t have availability in those units anymore. Clearly people are spending a lot more time at home, and they want the extra space.”

An End to City Living? Not so fast!

Burton admits that product preference has changed among his prospective residents, but doesn’t put as much weight on the flight-to-the-suburbs scenario as many other apartment pros do. “I’ve heard some people say over the last few weeks that the city is dead and everybody’s going to move to the suburbs to be completely remote and apart from other people,” he says. “But that feels like an overreaction to me.

We are fundamentally social animals.”

Burton points to predictions after the 9/11 attacks of New York’s demise, along with cities in general, based on the premise that people wouldn’t feel safe living in a target zone. But then came a major urbanization push in the apartment market, where residents preferred living downtown in areas with high walk scores rather than in the suburbs, where they would have to drive to amenities.

Instead of relocating to the suburbs, consumer preference may come down to design of buildings themselves, Burton says. “We think the mid-rise concept, where you can take the stairs and don’t have to get in an elevator with someone for 20 floors, may be a good middle ground. You can still be located in an urban area, but it’s a different proposi-

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July 2020

tion to live in a four-story building.”

High-rise living will be a harder sell in a post-COVID-19 world, Burton adds. “That kind of urban, high-rise lifestyle seems like it will be hardest hit.

I think that will be the biggest change.”

Others see a return to spread-out construction types and designs that naturally limit the amount of interaction residents have with each other, and staff. “I think there’s going to be a big shift back towards vintage, garden-style apartments, because there’s more open space,” says Ari Rastegar, Founder and CEO of Austin, Texas-based developer Rastegar Property Co “There’s less interaction between tenants. You have more outdoor access, which allows more air circulation and less interior space. I think that’s going to be something that [will] be highly attractive.”

Higher Finance Hurdles

On the finance, deal and business side, operators are seeing more stringent requirements.

“At the beginning of the year, you would have to put 25 to 40 percent equity into a deal,” says Burton. “Now that’s closer to 40 to 50 percent.”

Underwriting numbers have shifted, too, says Village Green’s Beteyah. “The underwriting criteria on the operating side are more conservative. We were in an environment where you may have been able to project 3 to 4 percent rent increases. Now, it’s more like a 2 percent increase.”

Also, operators will likely want to build up larger war chests in case things go sideways again.

“I’ve always been a believer of cash reserves, where you can comfortably have two years of working capital to stave off any downturn,” Batayeh says.

“Some people might say one year of reserves is good and healthy, and that might be true to survive. But I’m talking about thriving and taking advantage of opportunities that present themselves. More is better than less.”

Lasting Impacts — continued on page 55

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Apartment Owners Are You in Compliance with California’s New Proposition 65 Requirements?

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Taking Listening One Step Further

A

few months ago, in response to the onslaught of the COVID-19 pandemic and the resulting shut-down of non-essential businesses, the broker I work with, Tim Gorman, presented a list of lessons learned that included the importance of listening as well as talking.

That article from the May 2020 issues of Apartment News was written in early April. Since then, our world has changed even more dramatically. Yet the points

BY SONYA LOERA, REALTOR/OFFICE MANAGER, WR GORMAN & ASSOCIATES

that Tim made all still apply. In fact, they can even be expanded upon.

I’ve been a member of the WR Gorman & Associates team for the last seven years and am often considered a de-facto family member. My years of experience in real estate and in property management have taught me many lessons, but the one that always remains top-of-mind is that of active listening.

Much more than just allowing another person to speak, active listen-

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July 2020

ing involves actually hearing what that person is saying beyond just the words themselves. If you do a quick Google search, most experts reference active listening as giving your full attention to the person speaking and utilizing all of your senses to capture both verbal and non-verbal clues.

Some of the features related to this process include: remaining neutral and nonjudgmental; being patient and not filling in the silences; asking questions; asking for clarification; summarizing back what the other person has said; and trying to feel what the speaker is feeling.

Although I was never formally taught how to be an active listener, I’ve been using this technique all of my professional life. The benefits have been multifold. Not only do I gain a much better understanding of the other person’s position, I can often use these insights to achieve a positive outcome for everyone.

As apartment owners and managers, how we communicate with and respond to the concerns of our residents is crucially important, especially now as we face even greater uncertainties than ever envisioned. In practical terms, this means we have to be prepared to be active listeners any time we answer the office phone or make a callback regarding a service request.

You may find residents complaining more vehemently or over-exaggerating a problem such as a gate not closing or locking properly. When bombarded by news reports of civic unrest, people do feel more fearful. That is human nature.

So, what may have previously been simply an annoyance can become, for some, a serious security concern.

Similarly, although some businesses have reopened, not everyone has been able to return to work. On top of that, some residents who were fortunate enough to keep their jobs are now facing pay cuts or a reduction in hours.

That means the first of the month is a time of stress for everyone. Keep that in mind as you navigate the process of following up with late payment notices and past-due rent.

Active listening can go a long way towards helping ease your residents through tough times. There may be some small concession that can make a huge difference. Such acts of empathy are rarely forgotten and often mean that residents will make an even greater effort to put paying rent a priority.

Remember, too, that an irate call from a resident may actually be the result of a completely unrelated concern or frustration. A complaint about someone leaving a mess in the laundry room may stem from a more deeplyrooted concern about the health of a family member.

Sometimes you are going to get calls, simply because you are there. Nearly everyone is feeling somewhat isolated and their usual support systems have changed drastically or may no longer be available. So, if there is a problem in their apartment, real or imagined, you are very apt to be the one to get the call.

We may not be able to solve every problem, but we can actively listen and empathize with our residents’ situations.

Do your best to explore ways to find creative solutions that will not only help them, but make you feel better about yourself and your business. We are all in this together.

California-based firm focuses on personalized wealth building through real estate. With a client-first philosophy, the firm serves as an expert resource for

Lasting Impacts — continued from 50 At Bainbridge, Chief Operating Officer Kevin Keane says keeping a close eye on finances going forward is simply good business, both internally and with residents. “While managing

informed decision-making and transitioning that creates sustainable legacies for investors and their heirs.

the crisis at hand, you have to the longterm investment in mind,” he says.

“Running regular cash flow analysis and developing criteria for alternative payment plans helps maintain goodwill with our residents. That’s key for our retention and referral strategy.”

About the Author: Sonya Loera joined WR Gorman & Associate in 2013.

With a background in accounting, she serves not only as officer manager, but also as a property manager, transaction coordinator and real estate agent.

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July 2020

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55

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

– Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

JUNE 2020 MID-MONTH SNAPSHOT RENT COLLECTIONS JUNE 2020 MID-MONTH SNAPSHOT RENT COLLECTIONS

MULTIFAMILY SOCAL SURVEY MULTIFAMILY SOCAL SURVEY DAN BLACKWELL & TEAM DAN BLACKWELL & TEAM

Responses were collected from 50 owners and include approximately 30,500 units located primarily in Orange County, and bordering regions of Los Angeles County.

Responses were collected from 50 owners and include approximately 30,500 units located primarily in Orange County, and bordering regions of Los Angeles County.

The dataset primarily includes Class B & C properties ranging in size from 5- to 10-unit, up through 100+ units. The median for all properties in survey is approximately 40 units.

The dataset primarily includes Class B & C properties ranging in size from 5- to 10-unit, up through 100+ units. The median for all properties in survey is approximately 40 units.

Our mid-June survey results are summarized as follows: Our mid-June survey results are summarized as follows: Summary of Mid-June Rent Collections Summary of Mid-June Rent Collections 10.4%

As of mid-June, what percentage of your tenants have not paid any rent?

As of mid-June, what percentage of your tenants have not paid any rent?

4.3%

10.6%

10.4%

10.6%

4.3%

2.1%

19.2%

27.6%

2.1%

27.6%

19.2%

56

As of mid-June, what percentage of your tenants paid partial (but not full) rent?

As of mid-June, what percentage of your tenants paid partial (but not full) rent?

6.4% 6.4%

89.6%

68.1%

61.7%

89.6%

68.1%

61.7%

Collected

Outstanding

0%

Collected

Outstanding

0%

Apartment News

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July 2020

Less than 5% Less than 5%

Between 5% and 10% Between 5% and 10%

Greater than 10% Greater than 10%

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July 2020

The process of reopening could be a slow one, with many social distancing and cleaning measures still in place.

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As a manager, you can determine how many passes are available for each amenity and the open and closed hours.

You can set minimum and maximum available times and limit the number of hours and passes per day that each unit is allowed. This keeps amenity use fair for everyone and prevents residents from monopolizing amenities. Being able to reserve an amenity pass ahead of time is a convenient feature for your residents.

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Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Collections

Boiler Systems Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Buying Group Optim Real Estate Services Company PAS Purchasing Solutions

ACE Commercial Laundry Equipment, Inc. Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery L and D Appliance Corp.

AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. MTD Kitchen

Attorneys Law Offices of Sam Chandra, APC Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company Newmeyer & Dillion, LLP ReassureRent David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

DryMaster

Andersen Cabinets Buffalo Maintenance, Inc. MTD Kitchen S M Painting Corp.

South Coast Construction & Repair The Door & Window Company

Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company

Commercial Gas Grills AEI Corporation

Commercial Patio Heaters AEI Corporation

Communications CallTek, Inc. Cox Communications ICF for SoCalGas Multifamily Energy Efficiency Rebates TouchPoint

PSC Service Provider Directory — continued on page 60

July 2020

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PSC Service Provider Directory

Draperies/Blinds/Window Coverings

Flooring

Concrete Maintenance & Repair

Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Interior Logic Group Property Services Urban Surfaces

Duct Cleaning

Mesa Artificial Turf/Garage Doors

continued from page 59

AMS Construction Buffalo Maintenance, Inc. Harvest Landscape Enterprises, Inc. OC Concrete LLC Rose Paving LLC

Multi Team Services

Electrical

Construction AAA Restoration AMS Construction Angelo Termite and Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction HandyCrew Services, Inc. Harvest Landscape Enterprises, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction Newport Exterminating OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

Consulting Flood Relief Specialists H & S Wealth Management/Centaurus Financial ICF for SoCalGas Multifamily Energy Efficiency Rebates Investment Capital Real Estate Optim Real Estate Services Company

Content Restoration

HOMEE, Inc. KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Energy Management YoKartz LLC

Electric Vehicle Products & Services Yardi Systems Inc.

Environmental Consulting & Training American Environmental Specialists, Inc. Mesa Artificial Turf/Garage Doors

Graphics Direct Signs and Designs

Handyman

Estate Planning Kimball, Tirey & St. John LLP Company

Evictions

Buffalo Maintenance, Inc.

Buffalo Maintenance, Inc. California Bath Restoration MTD Kitchen

Angelo Termite and Construction Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. HOMEE, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc. S M Painting Corp.

Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. BioSweepOC HARBRO Emergency Services and Restoration Pacific Environnemental & Abatement Solutions, Inc. Strategic Sanitation Services

Fencing & Gates

Countertops

General Contractor

Environmental Services

ReassureRent

AMS Construction

Garage Doors

Financial Planning

Buffalo Maintenance, Inc. HandyCrew Services, Inc. HOMEE, Inc. OC Professional Maintenance Team S M Painting Corp.

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

HMWC, CPAs & Business Advisors

Insurance

Deck Coatings, Magnesite Repairs, Waterproofing

Fire Safety

Alan Smith Pools AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing Smalley & Company WICR Waterproofing & Decking

Black Bird Fire Protection, Inc.

Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Entrata Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Insurent ISU — The Olson Duncan Agency NFP Property & Casualty ReassureRent Rey Insurance Services, Inc. The Liberty Company Brokers, Inc.

Fire & Flood Restoration

Drain Cleaning Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies Total Rooter & Plumbing

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BioSweepOC BluSky Restoration Contractors, LLC Commercial Restoration Company DryMaster HARBRO Emergency Services and Restoration Millan’s Restoration, Inc. PRC Restoration Restoration Management Company Service First Restoration Inc.

Fitness Equipment Opti-Fit Fitness Solutions Promaxima Strength & Conditioning

www.aaoc.com

July 2020

Internet Services

Yardi Systems Inc.

Plumbing, Contractors & Supplies

Apartment SEO apartments.com Cox Communications RentPath Zillow Group Rentals

Marketing

American Environmental Specialists, Inc. BioSweepOC DryMaster HARBRO Emergency Services and Restoration Millan’s Restoration, Inc. Service First Restoration Inc.

Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air HOMEE, Inc. ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. Orange Coast Plumbing, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Sustainable Solutions Int. Symmons Total Rooter & Plumbing

Moving & Mobile Storage

Pool/Spa Service & Repair

Yardi Systems Inc.

Alan Smith Pools Clear Expectations, Inc.

Investments Morgan Skenderian Investment Real Estate Group Company

Janitorial Strategic Sanitation Services

Kitchen Renovations Baldwin Construction Buffalo Maintenance, Inc. Cabinet Masters and Design California Bath Restoration MTD Kitchen Symmons

Landscapes/Hardscapes BrightView Landscape Services, Inc. Harvest Landscape Enterprises, Inc. Richard Cohen Landscape

Direct Signs and Designs Geiger Promotional Products Company Jetty RentVision Zumper

Mold Remediation

Multi-Family Advisory Services CheckpointID Optim Real Estate Services Company

Private Investigations FPK Security, Inc.

Odor Removal

Property Management

Pacific Environnemental & Abatement Solutions, Inc.

BioSweepOC Millan’s Restoration, Inc. Specialized Pipe Technologies Strategic Sanitation Services

Lending Institutions

Outdoor Furniture & Refinishing

Alfa Investments & Loans Berkadia CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Citizens Business Bank Pacific Premier Bank Red Capital Group Redwood Mortgage Sabal Capital Partners The Bank of Southern California

Alan Smith Pools Patio Guys

AIM Properties Allen Properties API Property Management CallTek, Inc. Consensys Property Management Company DM Smithco Dunlap Property Group Entrata JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Optim Real Estate Services Company Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates

Lead Removal

Lighting KD Electric Company

Magnesite Repairs Buffalo Maintenance, Inc.

Mailboxes Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Maintenance, Repairs, Products Buffalo Maintenance, Inc. CallTek, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. HOMEE, Inc. ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company WICR Waterproofing & Decking

Paint Sales & Service Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting HandyCrew Services, Inc. R&B Wholesale Distributors, Inc. S M Painting Corp.

West Coast Drywall & Paint

Pest Control Access Exterminator Service, Inc. Angelo Termite and Construction Bugs Away Exterminators Coasterra Pest Control Greentech Heat Solutions IPM Tech Pest & Termite Management Lloyd Pest Control Newport Exterminating Pacific Pest Control Inc Skyline Pest Control The Bee Man

Pet Waste Community Pet Solutions

Pipe Restoration

Property Management Software ARIZE Anyone Home Appfolio, Inc. HENRI Parking Boss Rentler RokitNow Vesync Yardi Systems Inc.

Ameri-Cal Repipe and Plumbing, Inc.

PSC Service Provider Directory — continued on page 62

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PSC Service Provider Directory

Reconstruction

Towing Dedicated Transportation Services TO’ and MO’ Towing

Approved Real Estate Career Strategies JWilliams Staffing NPM Staffing an InterSolutions Company PM Staffing Renoir Staffing, LLC The Liberty Group

A-Rising Builders AAA Restoration AMS Construction Baldwin Construction Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction Millan’s Restoration, Inc. Service First Restoration Inc. WICR Waterproofing & Decking

Rain Gutters

Recycling

Argos Homes Systems McCarthy Roofing

Strategic Sanitation Services

Conservice ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company

continued from page 61

Property Management Staffing & Training

Resident Screening

Real Estate/Investments 1031 Crowdfunding, LLC Alfa Investments & Loans CBRE Multifamily SoCal – Dan Blackwell & Team Cushman & Wakefield — The Bridge Multifamily Team Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Pacific Premier Bank Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Real Estate Broker CBRE Multifamily SoCal – Dan Blackwell & Team KW Commercial Morgan Skenderian Investment Real Estate Group Company Optim Real Estate Services Company

Rentler Yardi Systems Inc.

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Tree Service Harvest Landscape Enterprises, Inc.

Utilities & Sub Metering

Vending Machines Yardi Systems Inc.

Entrata FunFlicks Outdoor Movies

Video Commercials

Roofing AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction ProWest LLC Royal Roofing.com (RWS&P, Inc.)

Security Services/Patrol Services ADT Multifamily ARIZE California Safety Agency CallTek, Inc. FPK Security, Inc. USGI — Upland Group Village Patrol, Inc. Vesync Yardi Systems Inc.

NPM Staffing an InterSolutions Company

Video Surveillance Alpha Video Surveillance Assure by Remote Ally Bastion Security Kastle Systems

Water Heaters California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc FAST Water Heater Company ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heater Man, Inc.

Waterproofing

Approved Real Estate

AAA Restoration AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp.

Smalley & Company WICR Waterproofing & Decking

Surface Restoration

Water Removal

AMS Construction

ATI DryMaster Millan’s Restoration, Inc.

Signage Staffing Service

Sustainability/Green Energy

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961?

Strategic Sanitation Services Valet Living

Resident Services

Direct Signs and Designs

Do you know…

Trash Services

NextLevel Optima

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors

Telecommunications Boingo Wireless, Inc. Cox Communications

www.aaoc.com

July 2020

Website Development/Online Advertising Apartment SEO

Windows & Doors Bear Windows Inc. Mesa Artificial Turf/Garage Doors Milgard Windows & Doors The Door & Window Company

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com A-Rising Builders Emma Zaboth 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 emma@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

We provide home automation, security systems, keyless door locks & smart thermostats.

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

See the Advertisers Index on Page 78 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Defining the commercial outdoor grill and patio heat experience since 1966.

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 78 for the location of our ad.

AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net

PSC Contact Index — continued on page 64

Coin-Operated WASHERS/DRYERS

Generous Lease Commissions and Free Machines for Your Apartment Laundry Rooms Serving California Since 1956

We Offer to You: • Commission Plans • Lease Plans • Purchase Plans • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

1-800-473-8812 • 714-633-1811 www.apartmentlaundry.com

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PSC Contact Index — continued from page 63

Alan Smith Pools 227 W Carleton Ave Orange, CA 92867 (877) 607-6657 kevin@alansmithpools.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com ALN Data Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com Apartment data and market research.

Alfa Investments & Loans Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com Alpha Video Surveillance 50000 Birch Street, Suite 3000 Newport Beach, CA 92660 (702) 859-9020 d.martinez@aplhavs.com Ameri-Cal Repipe and Plumbing, Inc. Joe Caggiano 6900 Knott Ave., Suite J Buena Park, CA 90621 (714) 694-5954 americalplumbing@yahoo.com American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 78 for the location of our ad.

AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

Angelo Termite and Construction Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com

See the Advertisers Index on Page 78 for the location of our ad.

Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Engagement and automation tools through Contact Center and CRM software.

API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

See the Advertisers Index on Page 78 for the location of our ad.

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Specializing in Multi-family, Affordable Housing & Home Owner Associations

501 N. Golden Circle Drive, Suite #208, Santa Ana, CA 92705

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Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 78 for the location of our ad.

Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com Appliance Warehouse David Jepsen 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 djepsen@appliancewhse.com Approved Real Estate

Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 78 for the location of our ad.

ARIZE Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 Chao.Wang@ArizeHub.com

Assure by Remote Ally Eddie Conlon 4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 Kristen.attardo@ATIrestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Bear Windows Inc. George Torres 1055 W 7th Street Los Angeles, CA 90017 (888) 470-2645 info@bearwindows.com Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com

Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 422-0950 michael.thagard@berkadia.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Bluefrog Plumbing + Drain of Orange County 17165 Von Karman, Suite 106 Irvine, CA 92614 (949) 762-2000 orangecounty@bluefrogplumbing.net BluSky Restoration Contractors, LLC 2345 N. Glassell St. Orange, CA 92865 (714) 788-0197 jlinares@goblusky.com Boingo Wireless, Inc. Christopher Vargas 10960 Wilshire Blvd, 23rd Floor Los Angeles CA 90024 (310) 586-5180 multifamily@boingo.com

PSC Contact Index — continued on page 66

APARTMENT OWNERS, LANDLORDS, INCOME PROPERTY OWNERS      

Employment Practices Liability Business Income Coverage Cyber Liability & Data Breach Business Crimes Insurance Guaranteed Replacement Cost Worker’s Compensation Insurance

     

Liability Insurance Property Insurance Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains

Terri Simes Premier Income Property Insurance Serving all of California & Arizona CA License #0647512 Tsimes@farmersagent.com www.farmers.com/tsimes

Call 714-966-3000 today!

Smart choices last a lifetime.

July 2020

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PSC Contact Index —

BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

continued from page 65

Brian Berg Insurance Services, Inc. 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com

See the Advertisers Index on Page 78 for the location of our ad.

TR APTMagazine AD 2002PRINT.pdf

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3/5/20

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Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Buildian Construction Services, Inc. 621 South B Street, Suite B Tustin, CA 92780 (866) 504-0397 mark@buildianconstruction.com Cabinet Masters and Design 931 East Ball Rd. Anaheim, CA 92805 (714) 722-4433 cabinetmaster2@gmail.com California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 78 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CallTek, Inc. 2640 Main Street Irvine, CA 92614 (949) 767-9809 ron.turner@calltekcenter.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 78 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

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Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coasterra Pest Control 1525 Mesa Verde Dr E #225 Costa Mesa, CA 92626 (714) 551-6730 Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

PSC Contact Index — continued on page 68

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

We are the leading screening and risk management provider for the multifamily industry.

Cox Communications Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Cushman & Wakefield — The Bridge Multifamily Team Mark Bridge 18111 Von Karman Ave, Suite 1000 Irvine, CA 92612 (949) 372-4888 Mark.bridge@cushwake.com See the Advertisers Index on Page 78 for the location of our ad.

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com July 2020

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Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

PSC Contact Index — continued from page 67

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com Direct Signs and Designs Stephen Flood 5151 Golden Foothill Pkwy, Suite 110 El Dorado Hills, CA 95762 916-941-8046 courtney@directsd.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com DryMaster Rachel Arndt 26021 Pala Dr., #150 Mission Viejo, CA 92691 (949) 492-1100 Info@drymaster.com

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 78 for the location of our ad.

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 78 for the location of our ad.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Entrata 4205 Chapel Ridge Road Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

FAST Water Heater Company 11715 North Creek Parkway South, Unit C-106 Bothell, WA 98011 (866) 554-2448 atyler@fastwaterheater.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

See the Advertisers Index on Page 78 for the location of our ad.

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

We supply all financial needs.

PSC Contact Index — continued on page 70

Sondance Painting 1132 E. Katella Avenue, Suite A-16 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

NO HIDDEN COSTS

Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

$28.75

$31.05

$40.25

$46.00

$59.80

54"

$31.05

$34.50

$42.55

$50.60

$62.10

66"

$34.50

$35.65

$46.00

$51.75

$64.40

84"

$35.65

$37.85

$50.60

$45.00

$55.00

** Additional configuration pricing also available

➢ ➢ ➢ ➢ ➢

Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

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• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

July 2020

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST

LIC. #828563

949-472-7516

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 30 Includes and Installation

$ 40 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 50 Includes and Installation sq. ft.

sq. ft.

1

$ 40 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

July 2020

www.aaoc.com

Apartment News

69

PSC Contact Index — continued from page 68

FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Tony Whitaker 5728 Teague Road Houston, TX 77041 (562) 243-6711 tony@fsiconstruction.com — www.fsiconstruction.com FunFlicks Outdoor Movies Chad Hunter 11000 Brimhall, Suite 56 Bakersfield, CA 93312 (877) 263-0480 chad@funflicks.com Geiger Promotional Products Company Stephanie Haydon 17822 17th St, Suite 312 Tustin, CA 92780 (714) 913-2019 shaydon@geiger.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com

Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

HARBRO Emergency Services and Restoration Christina Winstead 2750 Signal Pkwy.

Signal Hill, CA 90755 (562) 528-8000 Christina.winstead@harbro.com Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

See the Advertisers Index on Page 78 for the location of our ad.

Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 78 for the location of our ad.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

AMS CONSTRUCTION “Your Trusted Partners”

Renovation & Roofing Expert Interior & Exterior Renovation:

Roofing:

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Dry Rot Repairs Stucco & Paint Structural Repairs Drywall & Texture Parking Lots Concrete Electrical & Plumbing Window Replacement

Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System

www.amsroofingconstruction.com LIC# 992388

Call for a FREE Inspection!

info@amsroofingconstruction.com

833-267-7663

Rated #1 Construction Company in Southern California!

Excellent Customer Service & Competitive Pricing!

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Apartment News

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July 2020

See the Advertisers Index on Page 78 for the location of our ad.

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com HOMEE, Inc. Lisa Wagner 1413 .S Howard Ave, Suite 220 Tampa, FL 33606 (310) 780-2503 lisa@homee.com ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Diaz-Villavicencio 555 W. 5th Street, Suite 3100 Los Angeles, CA 90013 (213) 312-1716 multifamilyrebates@icf.com Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Insurent Rob McKenny 122 East 42nd Street, Suite 3600 New York, NY 10168 (646) 843-1713 cschoenau@insurent.com Interior Logic Group Property Services 14830 Desman Road La Mirada, CA 90638 (562) 222-2382 johnvirgin@interiorlogicgroup.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

IPM Tech Pest & Termite Management P.O. Box 890 Ontario, CA 91762 909-625-1720 george@ipmservicesnow.com

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com Jetty Zakk Adoum 37 W 20th Street, #1101 New York, NY 10011 (240) 422-1965 zakk.adoum@jetty.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 78 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

See the Advertisers Index on Page 78 for the location of our ad.

MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com

See the Advertisers Index on Page 78 for the location of our ad.

Multi Team Services Laura Wallis 1501 E. Orangethorpe Ave. #120 Fullerton, CA 92831 (949) 518-2125 Laura.Wallis@SteadfastCo.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

See the Advertisers Index on Page 78 for the location of our ad.

Boutique style property management.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 78 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 78 for the location of our ad.

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com

Full service property management provider for 16+ units.

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com

See the Advertisers Index on Page 78 for the location of our ad.

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kastle Systems 1090-1092 N. Tustin Ave Anaheim, CA 92807 (626) 238-3082 hchien@kastle.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Millan’s Restoration, Inc. Demetrius Lampkin 1415 E. McFadden Ave., Suite F Santa Ana, CA 92705 800-844-5419 info@millansrestoration.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com Newport Exterminating Dara Kremer 16661 Millikan Ave Irvine, CA 92606 (949) 261-0700 darak@newportexterminating.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com

PSC Contact Index — continued on page 72

July 2020

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PSC Contact Index — continued from page 71

OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net Anything related to concrete

OC Professional Maintenance Team Jennifer Barragan 1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com

Orange Coast Plumbing, Inc. Mark Haney 1506 Clinton St. Santa Ana, CA 92703 (714) 953-1111 ocp@orangecoastplumbing.net Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optim Real Estate Services Company Tom Gibbons 620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610 tom@optimres.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com See the Advertisers Index on Page 78 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com Pacific Premier Bank Daniel Borland 17901 Von Karman Ave Suite 1200 Irvine, CA 92614 (949) 502-4325 dborland@ppbi.com — www.ppbi.com See the Advertisers Index on Page 78 for the location of our ad.

Parking Boss 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@parkingboss.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 78 for the location of our ad.

Promaxima Strength & Conditioning 5310 Ashbrook Drive Houston, TX 77081 (949) 880-7775 lberumen@promaxima.com ProWest LLC Tyler Abbott 22961 Triton Way, Suite B Laguna Hills, CA 92653 (602) 531-5683 protylera@gmail.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 78 for the location of our ad.

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent.

See the Advertisers Index on Page 78 for the location of our ad.

Red Capital Group Jim McArthur 19900 MacArthur Blvd., Suite 1150 Irvine, CA 92612 (949) 812-7964 james.mcarthur@orixrealestatecapital.com Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5658 sales@renoirstaffing.com Renter’s Legal Liability Bret Brockbank 280 South 400 West, Suite 220 Salt Lake City, UT 84101 (801) 994-0237 info@rllinsure.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com RentVision Meghan Kamran 1001 S 70th Street, Suite 201 Lincoln, NE 68510 (402) 617-8368 meghan.kamran@rentvision.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com

PSC Contact Index — continued on page 74

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www.aaoc.com

July 2020

VA N G UA R D

COMMERCIAL REAL ESTATE ADVISORS

PROPERTY MANAGEMENT

OUR MISSION

Increase owner cashflow & remove the stress of management by streamlining maintenance & accounting Is your property performing to its full potential?

Contact SVN Vanguard for a property evaluation

24 hour response including fire & water damage Multiple crews Small & large jobs Fully licensed, bonded & insured Insurance company approved All employees covered by worker compensation

SVN Vanguard is proud to offer our own in-house

Maintenance & Construction services

714.446.0600 • www.svnvanguard.com

July 2020

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Apartment News

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PSC Contact Index — continued from page 72

Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com See the Advertisers Index on Page 78 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape Tim Weber 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 tweber@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 78 for the location of our ad.

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Apartment News

Sabal Capital Partners Joe Gomez 4 Park Place, Suite 2000 Irvine, CA 92614 (619) 508-9629 joe.gomez@sabal.com Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Skyline Pest Control 60 Maxwell Irvine, CA 92618 Ph: (949) 679-0701 jason@skylinepestcontrol.net S M Painting Corp.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

Smalley & Company 4935 E. Hunter Avenue Anaheim, CA 92807 (949) 444-4059 r.vandenbelt@smalleyandcompany.com South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 78 for the location of our ad.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Southern California Regional Energy Network Company Courtney Owen 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (903) 830-2126 courtney.owen@icf.com Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com

www.aaoc.com

July 2020

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com Sullivan Property Management Mr. Marco Vartanian 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.

See the Advertisers Index on Page 78 for the location of our ad.

Sustainable Solutions Int. 33251 S Garfield Ave. Los Angeles, CA 90040 (778) 999-2040 doug@sustainablesolutions.com SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com

See the Advertisers Index on Page 78 for the location of our ad.

Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.

The Bank of Southern California Pam Marble 625 The City Drive, Suite 140 Orange, CA 92868 (714) 352-7475 pmarble@banksocal.com The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com The Liberty Company Brokers, Inc. Gary A Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com

Vesync Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 danica.chin@vesync.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 78 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com YoKartz LLC Olga Biedak 25 Waldorf Irvine, CA 92612 (858) 354-6924 olga@yokartz.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

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Apartment News

75

ADVERTISERS’ INDEX

Category

FENCING & GATES

PLUMBING, CONTRACTORS SUPPLIES

Buffalo Maintenance, Inc.................................18, 37

California Rooter & Plumbing................................27

FLOORING, REPAIRS, TILE

See page 78 for alphabetical listings

Buffalo Maintenance, Inc.................................18, 37

ORCO Apartment Supply........................................33 Total Rooter & Plumbing.........................................66 PORCELAIN REFINISHING

AIR CONDITIONING & HEATING

CONCRETE MAINTENANCE & REPAIR

Carpet Crafts.................................................................69

JM Air Conditioning & Heating............................34

AMS Construction......................................................70

HANDYMAN

APPLIANCES—REPAIRS, PARTS, RENTALS

Buffalo Maintenance, Inc.................................18, 37

Buffalo Maintenance, Inc.................................18, 37

Lin-Ed’s Appliance Service & Repair...................74

C & C Paving Company, Inc....................................54

OC Pro Team..................................................................65

ORCO Apartment Supply........................................33

CONSTRUCTION

South Coast Construction & Repair....................43

AMS Construction......................................................70

HEATING & AIR CONDITIONING

South Coast Real Estate & Property Mgmt......47

Buffalo Maintenance, Inc.................................18, 37

JM Air Conditioning & Heating............................34

Sullivan Property Management...........................80

R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS

Lee Walker Appraisals...............................................10 ASPHALT SALES & SERVICE

AMS Construction......................................................70

OC Pro Team..................................................................65 COUNTERTOPS

Farmers Insurance —

Buffalo Maintenance, Inc.................................18, 37

C & C Paving Company, Inc....................................54 DECK COATINGS, MAGNESITE REPAIRS,

ATTORNEYS

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover BATHROOM RENOVATIONS

Buffalo Maintenance, Inc.................................18, 37 OC Pro Team..................................................................65

WATERPROOFING

Buffalo Maintenance, Inc.................................18, 37 Rash Yambo Decking & Stairs...............................78 DECKING

All Proof Decks.............................................................42 DOORS, WINDOWS

BATHTUB REFINISHING

California Replacement Windows.........................7

Bath Crafters....................................................................6

DRAINS

BLINDS

Aarow Drain & Plumbing........................................78

BOILER SYSTEMS

California Rooter & Plumbing................................27 DRAPERIES/BLINDS/WINDOW COVERINGS

Apex Window Decor.................................................68

CABINETS/REFINISHING

R&B Wholesale Distributors, Inc. .......Back Cover

Buffalo Maintenance, Inc.................................18, 37

DRYWALL

CARPENTRY

AMS Construction......................................................70 Sondance Painting.....................................................68

Buffalo Maintenance, Inc.................................18, 37 CARPETS

Rey Insurance Services.............................................24

MTD Kitchen.................................................................77 South Coast Construction & Repair....................43

EARTHQUAKE RETROFITTING

PROPERTY MANAGEMENT

JLE Property Management Inc.............................21 ProActive Realty Investments Inc........................64 Roberts Management & Investments...............34

RAIN GUTTERS

Argos Home Systems................................................34 REAL ESTATE EDUCATION

Santiago Canyon College........................................57 REAL ESTATE INVESTMENTS

CBRE......................................................................Insert, 2 Pacific | Sotheby’s International Realty — Stanfield Real Estate Group.............................43

LEAK DETECTION

KW Commercial – Randy Combs........................17

California Rooter & Plumbing................................27

Morgan Skenderian...................................................31

LENDING

ProActive Realty Investments Inc........................64

Bona Fide Mortgage..................................................75

DCM Services................................................................12

South Coast Construction & Repair....................43

Theresa Simes Agency.............................................65

KITCHEN RENOVATIONS

South Coast Construction & Repair....................43

Apex Window Decor.................................................68

INSURANCE

Bath Crafters....................................................................6

Pacific Premier Bank..................................................11 MAIL BOXES

ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover

South Coast Real Estate & Property Mgmt......47 SVN | Vanguard Commercial Real Estate Advisors — William Webster..........................73 Cushman & Wakefield — The Bridge Multifamily Team...........................14 W. R. Gorman................................................................32

MAINTENANCE, REPAIRS, PRODUCTS

ROOFING

Buffalo Maintenance, Inc.................................18, 37

AMS Construction......................................................70

OC Pro Team..................................................................65

Dale’s Roofing...............................................................72

R&B Wholesale Distributors, Inc. .......Back Cover

Guardian Roofs.............................................. Insert, 25

MOLD REMEDIATION

Imperial Roof Management...................................67 McCarthy Roofing.......................................................55

Optimum Seismic.......................................................19

American Environmental Specialists..................64

Point Design Build......................................................57

PAINT SALES & SERVICE

ELECTRICAL

AMS Construction......................................................70

AMS Construction......................................................70

OC Pro Team..................................................................65

Buffalo Maintenance, Inc.................................18, 37

Rash Yambo Decking & Stairs...............................78

ENVIRONMENTAL SERVICES

S M Painting Corp.......................................................74

WASH Multi Family Laundry Systems..................9

American Environmental Specialists..................64

Sondance Painting.....................................................68

COLLECTIONS

EVICTIONS

PEST CONTROL

WINDOWS

Block & Associates......................Inside Back Cover

Block & Associates......................Inside Back Cover

Access Exterminator Service..................................13

AMS Construction......................................................70

Duringer Law Group, PLC.......Inside Front Cover

Duringer Law Group, PLC.......Inside Front Cover

Angelo Termite & Construction............................45

California Replacement Windows.........................7

Carpet Crafts.................................................................69 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover COIN-OPERATED LAUNDRY EQUIPMENT

ACE Commerical Laundry Equipment, Inc......54 National Service...........................................................63

76

Apartment News

www.aaoc.com

July 2020

McCormack Roofing..................................................29

UTILITY BILLING

Livable..............................................................................35 WATER HEATERS

California Rooter & Plumbing................................27 ORCO Apartment Supply........................................33

Sherman Oaks, CA

Visit our showrooms and let our expert designers help create your next kitchen today!

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July 2020

www.aaoc.com

Apartment News

77

ADVERTISERS’ INDEX

Alphabetical

See page 76 for category listings

Aarow Drain & Plumbing...........................................78

C & C Paving Company, Inc.......................................54

OC Pro Team.....................................................................65

Access Exterminator Service.....................................13

California Replacement Windows............................7

Optimum Seismic..........................................................19

ACE Commerical Laundry Equipment, Inc.........54

California Rooter & Plumbing...................................27

ORCO Apartment Supply...........................................33

All Proof Decks................................................................42

Carpet Crafts....................................................................69

Pacific Premier Bank.....................................................11

American Environmental Specialists.....................64

CBRE.........................................................................Insert, 2

Pacific | Sotheby’s International Realty —

AMS Construction.........................................................70

Cushman & Wakefield — The Bridge Multifamily Team..............................14

Point Design Build.........................................................57

Dale’s Roofing..................................................................72

ProActive Realty Investments Inc...........................64

DCM Services...................................................................12

Rash Yambo Decking & Stairs..................................78

Duringer Law Group, PLC..........Inside Front Cover

R&B Wholesale Distributors, Inc. ..........Back Cover

Farmers Insurance — Theresa Simes Agency....65

Rey Insurance Services................................................24

Guardian Roofs................................................. Insert, 25

Roberts Management & Investments..................34

Imperial Roof Management......................................67

Royal Roofing...................................................................23

JLE Property Management Inc................................21

Santiago Canyon College...........................................57

JM Air Conditioning & Heating...............................34

S M Painting Corp..........................................................74

KW Commercial – Randy Combs...........................17

Sondance Painting........................................................68

Lee Walker Appraisals..................................................10

South Coast Construction & Repair.......................43

Lin-Ed’s Appliance Service & Repair......................74

South Coast Real Estate & Property Mgmt.........47

Livable.................................................................................35

Sullivan Property Management..............................80

McCarthy Roofing..........................................................55

SVN | Vanguard Commercial Real Estate

Angelo Termite & Construction...............................45 Apex Window Decor....................................................68 Argos Home Systems...................................................34 Bath Crafters.......................................................................6 Block & Associates.........................Inside Back Cover Bona Fide Mortgage.....................................................75 Buffalo Maintenance, Inc....................................18, 37

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AAROW

McCormack Roofing.....................................................29

Advisors — William Webster.............................73

MTD Kitchen....................................................................77

Total Rooter & Plumbing............................................66

Morgan Skenderian......................................................31

W. R. Gorman...................................................................32

National Service..............................................................63

WASH Multi Family Laundry Systems.....................9

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 50 Years Experience Serving Orange County St. Cont. Lic. #730851

78

Apartment News

Stanfield Real Estate Group................................43

www.aaoc.com

July 2020

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Apartment News

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80

Apartment News

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July 2020

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