June 2018 Apartment News

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVIII

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June 2018

California’s Housing Crisis: Time for Government to Look in the Mirror See Page 10

In this issue Tips for Avoiding Discrimination in Your Tenant Screening........... 32 Is it Time to Rethink Your Social Media Strategy?......................... 38 Got Meth? Clean Up Safety is a Must!........................................... 44 AAOC Receives Educational Partner Award from the Fair Housing Council of Orange County................................... 48

Rent Control Initiative — Details Inside See Page 4

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVIII

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June 2018

Contents AAOC Education & Events

Departments

5 General Membership Meeting — Spring Social — Property Positioning

4 President’s Message — Rent Control Battles Heating Up State and Local Politics

25 AAOC Summer Cruise 35 AAOC Partners with Rentler

6 Executive Director Report/ Craig’s Corner — Sacramento Legislative Fly-In

50 AAOC’s Legal and Operational Forms Features 32 Tips for Avoiding Discrimination in Your Tenant Screening By Olivia Creighton

10 Sacramento Report — The California Housing Crisis: Time For Government to Look in the Mirror

36 INSPIRE Property Management Luncheon Recap

18 Legal Corner

38 Is it Time to Rethink Your Social Media Strategy? By Matt Petteruto

22 Dear Maintenance Men

40 Completing the Planning Circle By Timothy Gorman

43 Welcome New Members

44 Got Meth? Clean Up Safety is a Must! By ServiceFirst Restoration 46 Investing vs. Paying Off Debt By Jason Sherr

52 PSC Corner — Green Solar Technologies / LaundryUp

48 AAOC Receives Educational Partner Award from the Fair Housing Council of Orange County

53 Product & Service Council’s Service Provider Directory

26 April General Membership Meeting Recap

57 Product & Service Council’s Contact Index 68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect — Standard Rent Agreement

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2018 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

June 2018

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You see opportunity.

We see ways to help.

T E A M Maggie Shubat Client Specialist

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S C H W E E R Scott Schweer Client Manager

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Stephanie Bologna Client Associate

For 20 years, Scott Schweer has helped Southern California apartment owners like you succeed.

Call (888) 587-7548 or visit www.chase.com/m -scottschweer Credit is subject to approval. Rates and programs are subject to change; certain restrictions apply. Terms and conditions subject to commitment letter. Products and services provided by JPMorgan Chase Bank, N.A. Š2018 JPMorgan Chase & Co. All rights reserved. Chase is a marketing name for certain businesses of JPMorgan Chase & Co. and JPMorgan Chase Bank, N.A., Member FDIC. 396931

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CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Craig Kirkpatrick n Editor in Chief – Craig Kirkpatrick n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms

JUNE 12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 13 - NAA Conference — OFFICE CLOSED Wednesday, OFFICE CLOSED, San Diego Convention Center 14 - NAA Conference — OFFICE CLOSED Thursday, OFFICE CLOSED, San Diego Convention Center 15 - NAA Conference — OFFICE OPEN 12PM-5PM Friday, OFFICE OPEN 12–5 pm, San Diego Convention Center 19 - General Membership Meeting — Spring Social Tuesday, 6:00–9:00 pm, NEW LOCATION!: Crowne Plaza — Costa Mesa

JULY 4 - 4th of July Holiday Wednesday, Office Closed 10 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

AUGUST 14 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 16 - Summer Cruise Thursday, 6:00–9:00 pm, Electra Cruises, Newport Beach, See Page 25 22 - Fair Housing Seminar Wednesday, 9:00 am–12:00 pm, AAOC Offices TBD - Reverse Trade Show TBD, 1:00–5:00 pm, TBD

SAVE THE DATE!

Nicholas Dunlap Alan Dauger Nick Lieberman

n n

Nicholas Dunlap James Wohrman Frank Alvarez Rick Roshan

Directors n n n n

Julia Araiza Vicki Binford Laurel Dial Stephen C. Duringer, Esq.

n n n

Jerry L’Ecuyer Jim Loftus John Tomlinson

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

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Robert C. Shaw Robert B. Thompson Dean Zarkos

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June 2018

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PRESIDENT’S MESSAGE

Rent Control Battles Heating Up State and Local Politics With the general election just 5 months away, it is shaping up to be quite a time for real estate owners in California. Local issues aside, there are likely to be as many as 5 housing measures on the November 2018 ballot.

Specifically, we will be asked to vote on: • A $2 Billion-Dollar Homeless Bond • A $4 Billion-Dollar Affordable and Veteran’s Housing Bond • Prop. 13 Portability

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• Costa Hawkins Repeal • A Lead-Based Paint Liability Waiver

A Local Look With Historic Context

Locally in Long Beach and Santa Ana, activists are feverishly working to gather the needed signatures for their respective petitions to place Rent Control on the ballot. And although the opposition is strong, the false promises made by tenant organizers regarding their ability to expand housing affordability are quite convincing for current renters. Want cheaper rent?

Here. Sign this petition. As you might know, reality presents a much different picture. Rent control has been studied over time in a number of different markets: Berkeley, California; Santa Monica, California; San Francisco, California; Toronto, Canada; New York, New York and more. Each market has seen housing become less affordable over time, even in spite of the Government’s intervention or interference because as demand has increased, supply has failed to sufficiently increase.

Developers avoid markets with rent control and renters who reside in rentcontrolled units tend not to move. As a result, markets are undersupplied.

What Would it Mean for Me?

As the fight continues, it is important to understand what the enactment of rent control in Long Beach or Santa Ana would look like for owners.

Although not identical, the two initiatives are very similar. First, you would

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June 2018

B y N icholas D unlap D irector of P roperty M anagement , A vanath C apital M anagement

be forced to fully fund the start-up costs of an autonomous body that would soon govern your rights as a rental property owner. The composition of this group? 4 renters, 1 community-based group representative and 2 at-large residents. Not only would there be a quorum to decide against your interests, the group would not be accountable to the City Management or City Council. This group would also decide on and authorize a “fair” return for you on your previously committed, at-risk investment.

You would then be impacted as follows: • Santa Ana Rents are Rolled Back to November 2017 Rates (Long Beach Rolled Back to January 2017).

• Base Year Expense for Determining Your “Fair” Return is Set Based on 2016 Operating Expenses.

• You Would Be Limited to Just a CPI Increase on Rents (2.4% for Current Year) Irrespective of Market Conditions.

• In the Event Costa Hawkins is Repealed, You Would Have New York-Style Rent Control Without Vacancy Decontrol.

• Just Cause Eviction Guidelines to Further Impair Your Ability to Maintain a Suitable Quality Atmosphere for Residents On-Site.

Message — continued on page 8

General Membership Meeting Tuesday, June 19, 2018 • 6:00–9:00 pm NEW LOCATION Sponsored by:

Spring Social!

Property Positioning Featuring: NEW LOCATION! Moderator: Scott Schweer

Chase Commercial/ Multifamily Lending – Team Schweer

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As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

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CRAIG'S CORNER B y C raig K irkpatrick E xecutive D irector

Sacramento Legislative Fly-In

O

n April 10th and 11th, your AAOC legislative team visited Sacramento for the annual legislative fly-in where we met with SoCal legislators to explain our positions on certain bills currently in the Sacramento sausage-making like legislative process. With the help of Jon Smock and Ron Kingston we were able to meet with 14 members of the State Assembly and State Senate from Southern California. The face-to-face meetings with our elected legislators in the state Capitol were valuable and our voice was heard.

The three bills we referenced and vehemently oppose are as follows: AB2343 (Chiu) referred to as “The Free Rent Bill”, AB2925 (Bonta) which calls for Statewide Just Cause Evictions, and AB 2364 (Bloom) which calls for new Ellis Act Restrictions by doubling the number of years (from 5 to 10) that an

owner must keep rental property off the market in order to go out of business. You can read more about these bills and others in Messieurs Smock and Kingston’s columns, but suffice it to say each one of these bills would be detrimental to the rental housing industry!

Let me say something about our OC legislators. They are a solid bunch and the close relationship we have with them is the envy of other associations throughout the state. We are fortunate to have them as allies who are probusiness, pro-property rights and interested in our cause.

We had the added support of our sister organizations through our affiliation with the California Rental Housing Association (CalRHA) and the National Apartment Association (NAA) assisting our efforts. We also had CalRHA and NAA meetings to discuss these

Rick Roshan and Craig Kirkpatrick having a light moment with Senator John Moorlach.

6

Apartment News

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June 2018

bills as well as different rent control movements throughout the state.

AAOC is strategizing with these groups to fight rent control both locally and statewide. We will keep you posted.

This was my first visit to Sacramento.

It was an action-packed two days and really interesting to experience the energy and constant buzz inside the Capital. As a bonus, I had some free time and took a tour of the Capital building, which is pretty impressive. I was struck however by the irony of the large statuary titled “Columbus’ Last Appeal to Queen Isabella”, which has occupied its prominent location at the center of the first floor rotunda since 1883.

Our tour guide said that a wealthy banker named D.O. Mills gifted it to the state in 1868 because he felt it repCraig’s Corner — continued on page 8

Posing for a picture with Assemblymember Matthew Harper, complete with photobomb by John Wayne.

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A quick snapshot with Assemblymember Sharon Quirk-Silva.

Craig’s Corner — continued from 6 resented the risk taking and entrepreneurial spirit by the early Californians.

Moreover his brother Edgar Mills, a former Capital Commissioner, presided over the official dedication ceremony for the statue on December 17, 1883.

Message — continued from 4 War of the Masses, the Outcome Disastrous

This would be disastrous for the City of Santa Ana. Not only are they experiencing a current budget deficit of $9.3 million dollars and a projected budget deficit by 2019 of more than $17 million dollars, by 2023 that number is expected to balloon to more than $40 million dollars. Add in the many lawsuits by business groups and property owners in the event rent control were

Meeting with Assemblymember Bill Brough.

Edgar read a letter his brother had written to Governor Stoneman. In the letter, D.O. expressed his sentiment that the Capital Rotunda was the appropriate place for this piece of art because of what he thought it represented. While reading his brother’s letter, Edgar added his own sentiment by proclaiming,

“that California, more than any other state in the American Union, fulfills [Columbus’s] visions of marvelous lands beyond the setting sun.” Let’s hope we can still say this about our state in 20, 40 years from now!

to pass and there are an additional several million dollars in legal defense expenses incurred by the City. Worth noting that the petitioners for rent control included in the ordinance that the City and not the petitioner has a duty to defend the ordinance. Santa Ana taxpayers are on the hook to defend the interests of a very small group of activists who are actually working against them.

We are engaged in the fight against rent control in Santa Ana and the battle to preserve Costa Hawkins at the State

level. There are multiple efforts ongoing and it takes funding to be successful. If you have not contributed to the Legal Defense Fund or PAC, please do so today. If you can afford to donate again, we kindly ask that you consider making an additional, increased donation to help fight for and preserve our rights.

If you have any questions/concerns or would like to become more involved, I ask that you contact me directly by email at: ndunlap@avanath.com.

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SACRAMENTO REPORT

The California Housing Crisis: Time for Government to Look in the Mirror

E

arly in 2018, California lawmakers tried but failed to repeal the State’s Costa Hawkins Rental Housing Act—the law that restricts the ability of local governments to establish extreme forms of rent control. Had the repeal effort been successful, local governments would have had the authority to restrict rents on single-family homes, condominiums, and all newly constructed housing units. Repeal would also have brought back vacancy control—the prohibition on rent increases when a housing unit becomes vacant While repeal would have provided protections for tenants against rent increases in the short term, the longterm effects would have devastated the state’s housing supply as extreme forms of rent control make owning and developing units unprofitable and unman-

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Apartment News

ageable. Moreover, rent control often leads to severe gentrification in which higher income earners eventually push low-income individuals and families out of their rent controlled units.

The long-term negative impact of extreme forms of rent control on tenants and on property owners and managers was precisely the reason the Costa Hawkins Act was originally signed into law in 1995. It was a bipartisan effort to allow for moderate rent control provisions while curbing out-of-control regulation on the rental housing industry.

The resulting bill did just that: it reigned in some of the most extreme forms of rent control by outlawing vacancy control and price ceilings on single family homes and new construction, while preserving local government’s ability to place rent control restrictions on prop-

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June 2018

B y J on S mock & R on K ingston

erties built before 1995.

The decision to repeal the Costa Hawkins Act comes at time when the state is in dire need of affordable rental housing. According to the State’s nonpartisan Legislative Analyst’s Office (LAO), California’s ongoing housing shortage and affordability problems are getting worse. The problems stem from years of population growth and a long history of costly government regulatory roadblocks to housing development, local government favoritism toward commercial development and job growth over housing development (“fiscalization of land use development”), high permit and impact fees, and rising land and housing development costs. As is clear from the LAO report, many of the State’s housing problems are directly attributable to

government action and inaction.

The irony here is that government leaders are attempting to address government created housing shortage problems by adopting legislation that will serve to further restrict the State’s housing supply. The government’s repeal effort, as counterproductive as it may be, however, is consistent with a long history of government decisions that have contributed to, rather than solve, the ongoing housing crisis. This paper focuses on those very government decisions which have contributed to the housing shortage and have kept California in a perpetual state of housing crisis for the last 50 years.

the housing report provides four answers: a) NIMBY (“not in my backyard”), b) stringent environmental reviews, c) local finance structures which incentivize nonresidential development over homes (also called fiscalization of land use), and d) limited vacant land.4 Notably, while the LAO report notes that rent control eases housing costs for some,5 it also does not recommend rent control or other housing regulations as viable options to address the state’s crisis. It does state, however, incentivizing development of private housing is the number one priority to begin easing housing shortage and affordability problems.6

I. The wisdom of the Legislative Analyst’s Office’s 2015 Housing Report

II. Government and its NIMBY policies

California is building too few homes in coastal areas, the now infamous 2015 LAO housing report says.1 Land costs are too high, but can be offset by more density, the report continues.2 Building costs, development costs, and permitting fees are also through the roof according to the report (and not in those words).3 To the question of why coastal areas are not building enough,

“Not-In-My-Back-Yard,” the policy or principle of being anti-development in one’s own neighborhood or city, has long been recognized as one of the catalysts for California’s housing shortage. As summarized by the LAO: For decades, California’s local communities—particularly coastal communities—have built too little housing to accommodate all those who wish to live here. California’s cities and counties

make most decisions about when, where, and to what extent housing will be built. Many local communities have used this authority in ways that have constrained housing development.

These community decisions understandably reflect residents’ concerns about the changes that new housing may bring. New housing—and the associated new residents—can exacerbate traffic congestion and parking shortages, stretch local facilities, slow home price appreciation, and alter the community’s character.7 Interestingly, but not surprisingly, NIMBY-ism has racist roots. In San Francisco, for example, as affordable housing needs increased, it began building segregated housing projects by race.

San Francisco did not want its Chinese American residents to live anywhere except in Chinatown. To ensure their confinement in their picturesque ghetto, the Housing Authority imposed a whites only rule for the first three projects it built, all of which still stand: Holly Courts, Potrero Terrace and Sunnydale.

Smock/Kingston — continued on page 12

1 Mac Taylor. California’s High Housing Costs: Causes and Consequences. CA Legislative Analyst’s Office. An LAO Report. March 2015. Web Jan. 2018.

2 Id. at 12-13.

3 Id. at 13-14.

4 Id. at 15.

5 Id. at 7-9.

6 Id. at 34-35.

7 Mac Taylor. The 2016-17 Budget: Considering Changes to Streamline Local Housing Approvals. Ca. Legislative Analyst’s Office. May 2016. See Summary at 1. Web January 2018.

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Smock/Kingston — continued from 11 The official policy [of the San Francisco Housing Authority] was to accept only tenants who conformed to a “neighborhood pattern” — the racial and ethnic demographics of a given neighborhood. Since the city was largely white, minorities were allowed to live in public housing only in a few rundown areas.8 Housing was not welcome in San Francisco. Many neighbors and city leaders opposed the development of public housing projects, fearing the projects would be populated by an undesirable class of people, depress

property values, give a false portrayal of the city or an area as a slum, and endanger children.9 As San Francisco’s population continued to rise, NIMBY-ism morphed, at least on the surface, from discriminatory sentiment to one justified by preserving the city’s physical character and environmentalism. Privately, many were concerned with preserving property values.

Over the years, these anti-development sentiments were translated into restrictive zoning, the most cumbersome planning and building approval process in the country, and all kinds of laws and rules that make it uniquely difficult, time-consuming, and expen-

sive to add housing in San Francisco.

This anti-development sentiment has kept San Francisco from meeting its housing needs. When San Francisco should have been building 5000 new units a year to keep up with demand, it has only averaged 1500 units a year for the past two decades.10 All across the city, instead of building up and more densely it has created roadblocks and restrictions. One of the biggest roadblocks is the city’s height limits, which limits buildings to no more than 40 feet.11 On average, San Francisco is three stories high.12 Compare that to Paris, which averages seven stories, and many Asian cities, which are much taller.13 By density,

8 Gary Kamiya. “How SF’s Housing Authority kept its early projects all white.” San Francisco Chronicle. July 22, 2016. Web January 2018.

9 Id. 10 Gabriel Metcalf, Sarah Karlinsky and Jennifer Warburg. “How to Make San Francisco Affordable Again.” SPUR. The Urbanist. Issue 530. February 2014. Web January 2018.

11 Madeline Stone. “This Is What San Francisco Could Look Like If It Had Enough Housing For Its Growing Population.” Business Insider. May 22, 2014.

Web January 2018.

12 Christian Nicholson. “Nostalgia and NIMBYism: Rebecca Solnit’s San Francisco — The Bold Italic — San Francisco.” The Bold Italic. February 18, 2014. Web January 2018.

13 Id.

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San Francisco does not even figure on the 50 densest cities in the world.14 NIMBY-ism perpetrated by local governments is one of the root causes of the State’s housing shortage. Governments’ prioritization of city character over meeting housing has led to the adoption of many anti-development laws which in turn has slowed development.

Only recently has the state legislature acknowledged the problem. To combat government sponsored NIMBY-ism, it passed several bills in 2017 to address the issue. One of the bills forces cities to approve projects that comply with existing zoning if not enough housing has been built to keep pace housing targets, while another bill penalizes governments for rejecting housing projects that comply with zoning requirements.

III. Attracting big business without accounting for big housing demand is a big problem.

For years, local governments have been luring big businesses to their cities and counties through tax breaks and incentives, without equally investing in housing to meet demand. In San Francisco, for example, city leaders have successfully lured big tech companies like Twitter, Dropbox, Salesforce, Zendesk, Airbnb, Lyft, Uber, Pinterest, Yelp, and even Google to set up shop 14 Id. 15 Marissa Lang. “Companies avoid $34M in city taxes thanks to ‘Twitter tax break.’” SFGate.

Oct. 19, 2015. Web January 2018.

16 Liam Dillon. “California lawmakers have tried for 50 years to fix the state’s housing crisis. Here’s why they’ve failed.” Los Angeles Times. June 17, 2017. Web January 2018; see also Dillon. “What you want to know about California’s failed housing affordability law.” LA Times. July 5, 2017. Web January 2018 (“Bay Area is adding hundreds of thousands more jobs than homes, which is driving up the demand for housing beyond what the targets had anticipated”).

17 Riley McDermid. “Here’s what California paid to lure General Motors jobs to downtown San Francisco.” San Francisco Business Times.

April 14, 2017. Web January 2018; see also Scott Olson. “Salesforce poised to receive city tax break on tower expansion.” Indianapolis Business Journal. August 2, 2016. Web January 2018.

right in the heart of the City through tax breaks and other development incentives.15 Before that, in the early 2000’s, it was biotech companies. But while politicians have been successful in luring well-paying jobs in droves, they have failed, and miserably at that, to account for population growth and in creating or facilitating the development of housing to accommodate the city’s housing needs. By the numbers, the Bay Area has added half a million more jobs than housing units since 2011.16

Statewide tax break incentives pose similar problems. The State recently approved $91 million in tax breaks as part of the California Competes initiative, which provides incentives for 114 companies to bring jobs to various parts of California.17 Sounds great until the statewide job growth exacerbates California’s housing problems.

Then there’s government’s incessant fawning over Amazon. Almost every Smock/Kingston — continued on page 14

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Smock/Kingston — continued from 13 major city in America is competing for Amazon’s new headquarters (including of all places, the San Francisco Bay Area). The bids that are being discussed are jaw-dropping. Chula Vista, California, for example, has offered $100 million worth of property and 30 years of property tax breaks, with no plan to development more housing to accommodate the influx of 50,000 new jobs.18 Fresno, California, however, might be on to something with its controversial yet novel Amazon proposal. It proposed no tax breaks, but promised to funnel 85% of all taxes and fees generated by Amazon into a special fund for housing and other infrastructure.19 The catch was

that Amazon got a say in how the taxes were to be spent. Regardless, Fresno’s “build to play”20 proposal was a reasonable one because it required the development of housing to be more or less commensurate with job and population growth. Although Fresno’s proposal was ultimately rejected, the approach was noteworthy because it approached job recruitment and growth with housing in mind.

IV. “Local control” is why Sacramento will be the location of the next big housing crisis.

Local governments argue that repealing Costa Hawkins will give them back “local control” to address their own housing needs. It is these same

governments that blame rental housing owners for housing affordability problems, which they argue justifies why they should have the power to rent control all rental property. In fact, “local control” means local governments can choose to neglect their housing responsibilities while taking actions that create housing affordability problems, and then blame property owners when affordability problems and housing shortages actually occur.

Take what’s happening in Sacramento as an example. Sacramento is the fastest growing city in California.21 It also has one of the hottest housing markets not just in California, but also in the country.22 On top of that, rents are rising faster in Sacramento than any other part

18 Anna Hensel. “How 12 cities are trying to woo Amazon’s $5 billion.” Venture Beat. Heartland Tech Analysis. November 24, 2017. Web January 2018.

19 Id. 20 “Build to play” is hereby coined.

21 Randol White. “Sacramento Is Fastest-Growing Big City In California.” Capitol Public Radio. May 1, 2017. Web January 2018.

22 Linda Gonzalez. “Sacramento makes Zillow’s list of hottest housing markets for 2017.” The Sacramento Bee. Real Estate News. January 16, 2017. Web January 2018.

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of California;23 some say it’s the fastest in the nation.24 Housing supply is low, while demand is high, and the population keeps growing.

But how did Sacramento go from “cow town” to “wow” town.25 More importantly, what are city leaders doing about meeting Sacramento’s housing demands?

It is no secret that a mass exodus from the Bay Area to Sacramento is in full throttle.26 But Sacramento leaders have also been working overtime to offer tax breaks and incentives to attract new businesses to the region. Just recently, Sacramento agreed to give Centene, a health insurance company, $13.5 million dollars to establish headquarters in Sacramento. Ironically, the money they are offering to Centene to produce jobs in the area comes directly from old redevelopment funds—funds that used to be reserved for affordable housing production! 5000 jobs are expected to be generated from the deal.

Sacramento was also one of several hundred cities to offer incentives to Amazon to build a new headquarters and bring in 50,000 new jobs. In fact, local governments in the Sacramento area offered Amazon more than $500 million in job grants, land donations,

and infrastructure financing to lure the online behemoth to the region. None of the proposals were tied to the development of new housing.

The city has made numerous other recent decisions to grow the area without considering its housing needs. The city just built a new NBA arena for the Sacramento Kings. “[I]n the 26 months the complex was under development, $530 million in real estate transactions took place in a 10-block radius around the arena, more than 80 new businesses moved downtown, and neighborhood employment jumped 40 percent.”27 A rail yards project is in development,28 as well as discussions about a riverfront district project on both sides of the Sacramento River.29 Sacramento is also hoping to be the home of a new Major League Soccer team. Subsidies for hotels, a science museum, an aquarium, and a new convention center are also either in the works or being discussed.30 Mayor Darryl Steinberg has vowed to make Sacramento a center for jobs, and is unabashed in his bid to attract high-tech startups.31 City leaders have even changed Sacramento policy to allow staff members to offer financial incentives to large companies inter-

ested in relocating to the Sacramento.32 This kind of city growth should be commensurate with big investments in housing development. But Sacramento is barely lifting a finger to require new housing development.33 It’s making the same mistakes the Bay Area made.

Blaming property owners for high rents, therefore, is misguided and misplaced, when city leaders are making decisions everyday that exacerbate the housing shortage problem, while neglecting to contribute towards the development of new or affordable housing.

V. Rent control removes units from the market and drives up costs.

According to a recent Stanford University study on the effects of rent control, there are 30% fewer rent controlled units in San Francisco than there were when rent control went into effect in 1995.34 “Rent control exacerbates the housing shortage by pushing landlords to remove supply of rental housing,” Rebecca Diamond, author of the Stanford study, stated recently.35 The study goes on to show that for every six percent decrease in housing supply, rent prices Smock/Kingston — continued on page 16

23 Angela Hart. “Rents are rising faster in Sacramento than any other part of California.” The Sac Bee. Capitol Alert. July 26, 2017. Web January 2018.

24 Josh Lyle. “Sacramento rents fastest rising in nation.” abc10. June 29, 2017. Web January 2018.

25 Patrick Sisson. “Sacramento, emerging from Bay Area’s shadow, becoming booming urban alternative.” Curbed. Property Lines, Real Estate. July 11, 2017.

Web January 2018.

26 Erica D. Smith. “The Legislature did its part to fix Sacramento’s housing crisis. Now it’s your turn, Bay Area refugees.” The Sac Bee. September 19, 2017.

Web January 2018; Katy Murphy. “Amid Bay Area exodus to Sacramento, low-income families at risk of being pushed out, study finds.” The Mercury News. November 22, 2017. Web January 2018.

27 Supra note 27.

28 Id. 29 Richard Chang. “Sacramento is either ‘unknown or misunderstood.’ Will that change in 2017?” The Sac Bee. Business & Real Estate. December 29, 2016.

Web January 2018.

30 Ryan Lillis. “Big public subsidy coming for Sacramento riverfront museum.” The Sac Bee. City Beat. September 13, 2017. Web January 2018; Anita Chabria. “Sacramento leaders OK convention center rehab – and want another tourist destination.” The Sac Bee. Local. May 30, 2017. Web January 2018; Foon Rhee. “Why Mayor Steinberg now owns Convention Center decision, for good or bad.” The Sac Bee. Opinion. January 30, 2017. Web January 2018.

31 Supra note 31.

32 Ryan Lillis. “Hey Amazon, Sacramento is ready to offer you financial incentives.” The Sac Bee. City Beat. October 24, 2017. Web January 2018.

33 Hudson Sangree. “Will Sacramento avoid another housing boom and bust?” The Sac Bee. Real Estate News. July 17, 2017. Web January 2018.

34 Katy Murphy. “Rent-control policy `likely fueled the gentrification of San Francisco,’ study finds.” The Mercury News. Business, Real Estate.

November 2, 2017. Web January 2018.

35 Michelle Robertson. “Rent-control policies likely ‘fueled’ SF gentrification, Stanford economists say.” SFGate. November 3, 2017. Web January 2018.

June 2018

www.aaoc.com

Apartment News

15

Smock/Kingston — continued from 15 increased by seven percent.36 The study is in line with previous reports, including by the American Community Survey in 2012, showing that San Francisco has a staggering 30,000 vacant units at any given time.37 Some owners keep units off the market while others convert their properties to ownership housing.38 Rent control proponents argue that these studies show that owners should be prevented from converting their properties to ownership housing and should be heavily taxed for keeping units vacant.39 But more regulation and burdensome controls over rental housing

will only serve to squeeze more rental units out of the market while chilling development. The Stanford economists suggest government subsidies, tax credits, and building more affordable housing as workable solutions.40 VI. Local governments are unaccountable and stifling growth.

Two statewide housing laws, the Housing Element law and the Housing Accountability Act (HAA), establish local government’s responsibility to plan, promote, and remove barriers for housing development. The Housing Element law requires cities and counties to develop comprehensive plans every

eight years to build new homes in their communities. The HAA was enacted to ensure local governments work to remove barriers to housing development through speedy development approvals and rezoning. Neither of the laws are respected or honored by local governments.

“We’re kind of lying,” said a Foster City councilmember about his city’s 87-page housing plan, which proposed hundreds of new homes.41 “We have no intention of actually building the units.”

The councilmember’s prediction came true according to a recent LA Times article. “Despite soaring demand for housing in the Bay Area, the city hasn’t

36 Adam Brinklow. “Stanford paper says rent control is driving up cost of housing in San Francisco.” Curbed San Francisco. San Francisco Rent Control.

November 3, 2017. Web January 2018.

37 Sarah Karlinsky and Kristy Wang. “Non-Primary Residences and San Francisco’s Housing Market.” SPUR. SPUR White Paper. October 21, 2014. Web January 2018.

38 Supra note 38.

39 Joshua Sabatini. “SF to explore taxing property owners who keep buildings, units vacant.” San Francisco Examiner. July 11, 2017. Web January 2018.

40 Supra Note 38.

41 Supra note 18 (article dated June 17, 2017).

16

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June 2018

approved any new development projects in more than five years.”42 Foster City’s decision to ignore the housing element is pervasive among cities and counties throughout California. That’s because the housing element law has no teeth—it does not hold local governments accountable for any home building.43 State lawmakers have known about the law’s weaknesses for decades but haven’t fixed them. They have added dozens of new planning requirements to the process but have not provided any incentive, such as a greater share of tax dollars, for local governments to meet their housing goals.44 In addition to ignoring the housing element, local government housing decisions have made it even more difficult to build new housing.45 More than two-thirds of California’s coastal communities have adopted measures — such as caps on population or housing growth, or building height limits — aimed at limiting residential development, according to the Legislative Analyst’s Office. A UC Berkeley study of California’s local land-use regulations found that every growth-control policy a city puts in place raises housing costs by as much as 5% there.”46 Cities are also bypassing their responsibilities under HAA by rezoning areas for commercial development over housing, and by modifying their

zoning plans in ways that make housing infeasible.47 City and county inaction has become such a big problem that several bills from the 2017 housing package were necessary to stifle the ability of local governments to use zoning, environmental and procedural laws to thwart projects they deem out of character with their neighborhood.48 All in all, local governments are not holding up their end of the bargain to accommodate housing needs. Instead of adopting policies that facilitate the development of more housing units, they often target the rental housing industry for regulation, which in turn produces fewer housing units, and forces rental housing owners to remove units from the market.

VII. The high cost of development Development costs, land values, and permitting fees are soaring, making it more difficult for development of rental housing to pencil out. One architect in 2014 conducted a study on the real cost to build a housing unit in San Francisco.

According Mark Hogan, the costs are staggering.49 The following is his breakdown of the costs to build a San Francisco unit.50 Calculations are based on a 100 unit building assuming 800 square feet per unit, which is approximately 640 square feet of usable space based on typical building efficiency:

— Land cost per unit of housing: $120,000 — Construction cost per unit: $240,000 ($300 per sq. ft.)

— Subsidy to build affordable housing below market: $27,000 (based on $200k per unit subsidy times 12, divided by remaining 88 units) — Permits, city fees and professional services: $48,000 (20% of $240,000) Selling expenses: $34,000 (marketing, legal fees and real estate commissions at 8%) — Total: $469,800 (total cost of 800 sq. ft. unit) It is no wonder rents are so high and housing is unaffordable. It is expensive to build. Rental property owners must charge higher rents to keep up with the cost of development.

The government again plays a significant role in the high cost of development.

Smock/Kingston — continued on page 21

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42 Id. 43 Id. 44 Id. 45 Id. 46 Id. 47 Kevin Burke. “How Cities Bypass State Law, Causing the Housing Crisis.” The Bay City Beacon.

August 2, 2017. Web January 2018.

48 See Sen. Bill 35 (Cal. Stat. 2017), Sen. Bill 167 (Cal. Stat. 2017); Adam Nagourney and Conor Dougherty. “The Cost of a Hot Economy in California: A Severe Housing.” The New York Times.

July 27, 2017. Web January 2018.

49 Mark Hogan. “The Real Costs of Building Housing.” The Urbanist. February 11, 2014. Web January 2018.

50 It does not include construction financing expenses, contingencies or developer’s profit, among other things.

51 Matthew Palm. “Getting the Most Out of California’s New Affordable Housing Funds.” The Bay City Beacon. December 5, 2017. Web January 2018.

June 2018

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers A couple of weeks ago, one of my more senior residents fell and broke her hip. Her health has been deteriorating over the past several months, and this has really affected her mobility. She is now in a wheel chair most of the time. She’s lived in our community for many years and I’d hate to see her move, everyone loves her. Her son asked if I would take out the carpet and install vinyl flooring throughout the unit so that her wheel chair could get around easier. He also requested that I install grab bars in the shower and in the bathroom.

He kind of implied that I must do it at my expense because of the ADA requirements, whatever they are. Now this resident is very sweet, but my husband and I are barely making it as it is. Do I have to pay to install vinyl flooring and grab bars in the apartment?

of the apartment. The resident must pay for the modifications, and the modifications must be done in a workmanlike manner. You can require that the tenant signs an agreement obligating the resident to restore the premises to their original condition upon termination of the tenancy. Although you cannot require an additional security deposit in this situation, you can require that the tenant deposit sufficient money into an escrow account, to be held for the benefit of the landlord, to assure that the premises are returned to their original condition. The money that is deposited into escrow is not a security deposit and is not limited by the twomonth limitation.

No, you do not have to bear the cost, however you must allow a disabled tenant to make reasonable modifications to the rental unit to the extent necessary to allow the tenant full enjoyment

My rental agreement has a provision requiring that “the prevailing party shall recover reasonable attorney fees and costs in the event litigation is commenced.” It goes on to state however, that attorney’s

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fees are capped at only $500. I’m thinking of crossing out this last part, I don’t want to limit my recovery if I ever have to sue the tenant. What do you think?

Keep the provision as is. Do not strike it. Attorney fees provisions are important provisions and should be included in all rental agreements. The vast majority of litigation involves the filing of an unlawful detainer by the landlord against the tenant. Landlords prevail in 99.9% of all cases and should be compensated for their attorney fees expended. Attorney fees for evictions generally do not exceed $500, even in most contested matters. Remember, court costs are not attorney fees, are not capped, and get added to the judgment. Most courts in Southern California calculate attorney fees in accordance with a court schedule, rather than actual fees incurred.

Typically, courts allow $350 to $450 as recovery for attorney fees, even in a typical contested eviction. The purpose of the cap is to dissuade tenant attorneys with too much time on their hands from demanding jury trials, and from filing frivolous lawsuits against landlords. If the potential for recovery is limited, the incentive to bring an action against you the landlord is greatly diminished. Also note that when judgment is entered in your favor, and the judgment includes an award of attorney fees, then all post judgment attorney fees are recoverable and can be added to the judgment during the entire

period of time you are attempting to collect. Not only does your judgment accrue interest at the rate of 10% per year, but all those collection fees can be recovered as well.

I’ve always heard that I should post my rental criteria in a conspicuous place so that applicants can plainly see whether or not they are qualified before they submit their application. I typically require that the applicants combined income exceed three times the rent, however I might make exceptions. Also, in years past, a foreclosure on an applicant’s credit report was an automatic disqualifier, but after attending your tenant screening class, I have reconsidered. With so many exceptions to my rental criteria, my sign would be huge!

How do I handle this?

Yes, it’s a good practice to post your rental criteria in a conspicuous place.

The details and specifics of your rental criteria, however, do not need to be

included, as these details and specifics are not necessarily static, that is, they may change or evolve over time depending on your situation. For example, your three times income requirement may work fine if you have a single vacancy and a dozen applicants, however it may be a bit too restrictive in the present economy, or in the event you have three vacancies, your phone hasn’t rung in days, and you’ve only received a single application in the past two weeks. Every owner should establish the following as their general rental criteria. A qualified applicant should: i) have a verifiable and positive credit history; ii) have a verifiable and positive past tenancy history, iii) have sufficient and verifiable income to meet his or her present and future financial obligations, and iv) should not pose a risk of harm to the rental property or to others. These general rental criteria can and should be applied equally and fairly to all applicants, and in compliance with all fair housing rules. Once applied, the

June 2018

best applicant should be accepted, not necessarily the first to apply.

I just put my single-family house on the rental market and have agreed to rent it to a nice family of four; mom, dad and two kids, two and five. The parents seem responsible enough and I’m sure they’ll make great tenants, but I am concerned because the house has a pool. Is there anything I can do to protect myself from liability should one of the children fall in and drown?

The short answer is yes. There are several measures you can, and should, take to protect yourself. First and foremost, ensure that the pool and the gate/ enclosure conform to all state and local codes and ordinances. The gate should be self-latching and should be checked to ensure that it closes properly. Review your insurance policy with your broker

www.aaoc.com

Q&A — continued on page 20

Apartment News

19

Q&A — continued from 19 to ensure that your coverage is adequate; consider an umbrella policy as well. Your broker can counsel you on coverage limits; consider $3,000,000 as a minimum. Finally, you should include as part of your rental documents an addendum to the lease in which the tenant acknowledges the dangers of the pool, agrees to ensure that all gates are kept closed, and agrees to periodically verify that the self-latching gate functions properly. Consider requiring that your tenants procure renters liability insurance as well. These requirements should be a part of your rental policies for a property with a pool, regardless of whether or not your tenants have children.

My new tenants just moved in a month and a half ago. The lease requires that the tenant pays for all utilities, and must put the utilities in their own name prior to moving in. Well, I just received the electric bill, and

it’s still in my name. I’m thinking about not paying it, just letting it get shut off. Maybe when the lights go out, they’ll take care of it. Can I do that?

No, can’t let the utilities be shut off.

Your tenant’s actions are a breach of the rental agreement and must be addressed in compliance with California law. You should immediately prepare and serve a Notice to Perform or Quit- Breach of Covenant notice. The notice should identify the specific breaches, the failure to place the electric utility in their own name, and their failure to pay the utility charges incurred since taking possession. The notice should be specific as to how they must cure the breach, namely, they must put the utilities in their name, and reimburse you for the amount of utility changes that have been billed and incurred post tenancy. Note that some jurisdictions may require that you include a statement identifying a witness who observed the breach, as well as the date and time of

the breach. In such jurisdiction, you or your manager would suffice as the witness, and the breach would be considered ‘ongoing’ as it continues to occur.

In the event of non-compliance, you would be entitled to file an unlawful detain action to recover possession of the premises. Rarely though is that necessary, as the vast majority of residents will immediately comply.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 265,000 landlord tenant matters throughout California, and has collected over $175,000,000.00 in debt since 1988.

The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.

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Smock/Kingston — continued from 17 For one, its permitting and impact fees continue rise. But more importantly, instead providing incentives to offset the costs of development, the government continues to focus on burdening the rental housing industry with costly regulations.

If the State and local governments wants to begin addressing the out-ofcontrol development costs, it must give serious consideration to incentivizing development of new and affordable housing, including through density bonuses, fee and permitting waivers, and CEQA waivers.

Several recent studies have found that for every 10% increase in density reduces a project cost by up to 5.7% on average, and that for every 20% increase, the likelihood a site will be developed increased by 25%.51 Moreover, parking requirements can increase the cost of a housing development by 25%–40%. One study found that reducing parking requirement by 20% increased the likelihood of housing being built by 87%.

Finally, waiving or reducing development impact fees as an incentive to build can help spur growth. In the Bay Area, impact fees can range from $24,000–$40,000 per unit. Even a small reduction in the impact fees, or complete waivers depending on the number of affordable units provided within a development could yield big return in terms of housing development.

Conclusion

Instead of blaming and regulating the housing industry for the housing crisis, it is time for government to take a good hard look in the mirror and assess how its own actions and inactions over the last fifty years have significantly contributed to the crisis.

Until the government can acknowledge that it is part of the problem, the State will continue to make the same mistakes over and over. It will continue to offer up the same problematic legisla

tive measures, like Costa Hawkins repeal, that exacerbate rather than solve the State’s housing problems.

As California’s population continues to rise, its housing problems will continue to get worse, unless real reflection occurs and real solutions are offered. It is time for the government to take responsibility for its actions and begin regulating and reigning itself in.

Copyright© 2018 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Jon Smock is Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG).

For Questions regarding this article, please call the AAOC at (714) 245-9500

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June 2018

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21

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

I am about to undertake a landscape rehab project at my building. My problem is that I have a 25-foot King Palm in the way. Can this palm be moved? I’ve also heard that landscape companies will pay for good-sized palms or at least remove the tree for free. Is this true? John

Dear John:

Good question. We contacted a couple

of local tree and palm experts in our area. They said King Palms do not travel well and if they are laid down on their sides for transport, they have a low survival rate. For that reason most tree companies will not pay for or remove a King Palms for free. The cost of hiring a crane truck and crew for transplant, most likely will be more than the palm is worth. If it were us, we would try to find a way to include the palm in our new landscape plans or pay for a tree removal service.

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Dear Maintenance Men:

I have a funny problem with the automatic vehicle gate at an apartment building we manage. It gets stuck open at odd times for no reason. I have sent the handyman to repair the gate, but he found nothing wrong with it. Manual

Dear Manual:

Double check all the gate systems are working properly. Chances are the problem might be a stuck remote control unit in one of the resident’s car. What happens is the control button is stuck on and when the resident comes home, the gate opens automatically and chances are they are parking close to the gate.

When they leave the property and get out of range of the gate receiver, the gate returns to normal operation. Finding the defective remote control unit will require a bit of detective work. You will want to determine the range of the controller, and then talk to the owners of the cars parked within the range. Another possibility may be that the remote receiver is failing. The gate will open when cars exit by driving over the gate “loops”, but will be unable to re-enter with their remote control units. The receiver is located near the gate motor assembly and can easily be replaced.

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I am in the process of installing new dead bolt locks on a number of doors at my building. These doors have Maintenance — continued on page 24

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23

Maintenance — continued from 22 never been drilled for dead bolts before. The problem I’m running into is how to line up where to drill for the latch plate in the doorframe. Do you have any good tricks for getting this done? Ken

Dear Ken:

Indeed we do. Lip stick or shoe polish is the answer. After the dead bolt lock is installed in the door and with the door

open, extend the bolt. Now, dab the end of the bolt with lip stick or shoe polish and return the bolt to the unlocked position. Close the door and attempt to lock or extend the bolt into the frame.

Open the door and on the frame should be the exact location of the latch bolt hole. Using a one-inch wood bit; bore a hole 1.5 inches deep to complete the installation.

Another method is to cut a oneinch thick dowel rod three inches long, insert a small finish nail into the end of

the dowel rod, and be sure to center the nail. Cut the head of the nail off. With the dead bolt lock removed from the door, insert the dowel rod into the latch hole in the door with the nail end facing out. Close the door and with your finger, push the dowel rod into the doorframe. Pull the rod out and your drilling site is marked exactly. One last item, if you are doing a number of doors, it may be worth purchasing a doorknob drilling jig. It will contain all the tools needed for professional door lock drilling and installation. The kit typically costs between $50 for a home improvement store kit and up to $400 for a professional kit. The $50 kit if fine if only have a couple of doors to drill, however, if you have a lot of dead bolts to install, the professional kit is worth the money in the time and frustration it saves.

Please send us your Maintenance Questions!!!

To see your maintenance question in the “Dear Maintenance Men” column, please send submission to: Questions@ BuffaloMaintenance.com Please “Like” us on Facebook.com/BuffaloMaintenance Please call: Buffalo Maintenance, Inc for maintenance work or consultation.

JLE Property Management, Inc for management service or consultation.

Frankie Alvarez at 714 956-8371 Jerry L’Ecuyer at 714 778-0480 CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com & www.ContactJLE.com www.Facebook.com/BuffaloMaintenance

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June 2018

Summer Cruise Hosted by the Product & Service Council Committee

Thursday, August 16, 2018 • 6:00–9:00pm

$75 per person Ticket Includes: • 3 hour cruise • hors d’oeuvres • 1 champagne flute toast at departure • 1 drink ticket Cash Bar Available

Proudly Sponsored by:

Electra Cruises

3439 Via Oporto, Newport Beach, CA 92663 For tickets, please contact the AAOC office — 714.245.9500 or www.AAOC.com

June 2018

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Apartment News

25

April General Membership Meeting Recap

R

unning a business is not easy task… that’s why we have professionals to help us along the way. Our April General Membership Meeting featured some of the finest sales, marketing, and leasing strategists that helped give insight and advice on how to do just that.

Our evening began with Executive Director, Craig Kirkpatrick introducing our first Spring Social to the attendees and welcoming them to the Crowne

Plaza in Costa Mesa. This is a series of three meetings that will be held at this venue with a pre-meeting social hour.

Starting the meeting off with a kick!

Craig thanked our sponsors for the evening, Chase Commercial Multifamily Lending — Team Schweer, represented

by Cooper Dodd; McCarthy Roofing represented by John McCarthy; Nathan Poth representing LoCali Management Group; and Dayna Gardner representing RentPath. Without them, this meeting

One of our four sponsors, John McCarthy of McCarthy Roofing knows the way to our members hears is through “friendship soup”!

would not be possible.

We were then privileged to have Craig introduce Product & Service Council Committee Member, Marie Kaplan, to moderate our panel of experts, including: Dayna Gardner of RentPath, Glen Lastimoza of CoStar Group, and Nathan Poth of LoCali Management Group.

The panel gave insight on common

GMM Recap — continued on page 28

PSC Committee Member and one of this evenings sponsors, Cooper Dodd of Chase Multifamily Lending – Team Schweer, picks the winning ticket.

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June 2018

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27

Rick Hackett of Farmers Insurance, gives his raffle prize to one HAPPY winner!

GMM Recap — continued from 26 and not so common ways to market your property and tools to use along the way. They also shared “horror stories” and what not to do to ensure you are in compliance with Fair Housing when marketing your property. They also touched on how to solicit ratings

for your properties and how to respond outside the box to make your property stand out and differentiate yourself to negative reviews.

Another hot topic was social media from competitors.

Nathan mentioned that timing matand how to utilize Facebook and other platforms to find potential residents. ters when it comes to leases. Try to end Dayna gave great insight on algorithms leases during peak seasons to avoid longer standing and how they are always changing.

Ads vertical: 1/4 page 3 11⁄16"vacancies x 4 15⁄16"during the are not what they used to be, but there are still some amazing ways to think GMM Recap — continued on page 30

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June 2018

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Apartment News

29

Executive Director Craig Kirkpatrick opens up the meeting.

GMM Recap — continued from 28 slower holiday months. He also mentioned that time is money. Setting multiple appointments within a certain time frame at the same location will help maximize your time and efforts.

Glen offered his sales strategy plan

and metrics to our members in attendance and encouraged them to call him for a detailed personal plan.

The panel was applauded for their detailed explanation of their respective fields, as well as providing excellent tips and tricks for owners and landlords.

There were some lucky winners in

attendance too! Each one holding a raffle ticket, Craig called them to claim their prizes. As always, we thank our PSC members for attending and providing some of the best prizes!

Our next meeting will be held on Tuesday, June 15th. We hope to see you there!

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This no-cost workshop will cover central water heating configurations, potential issues, energy savings and maintenance tips. We’ll also share information about rebates and other offers from SoCalGas, exclusively for multifamily properties.

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The Multifamily Energy Efficiency Rebate Program is funded by California utility customers and administered by Southern California Gas Company (SoCalGas®) under the auspices of the California Public Utilities Commission, through a contract awarded to ICF. Program funds will be allocated on a first-come, first-served basis until such funds are no longer available. This program may be modified or terminated without prior notice. SoCalGas does not endorse, qualify or guarantee the work of ICF. California customers who choose to participate in this program are not obligated to purchase any additional services offered by ICF. The trademarks used herein are the property of their respective owners. All rights reserved. Some materials used under license, with all rights reserved by licensor.

The Energy Upgrade California® Multifamily Program brand is administered by the California Public Utilities Commission and the California Energy Commission. The Program services are administered by utilities and local governments, utilizing ratepayer dollars, to encourage and financially incentivize multifamily property owners to make energy upgrades to their properties. ©2018 ICF

June 2018

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Apartment News

31

Tips for Avoiding Discrimination in Your Tenant Screening

A

s a property manager, you know that discriminatory practices are not a good thing to have in your arsenal. Not only is discrimination inherently wrong, but it can land you in a heap of legal trouble. The Fair Housing Act prevents those in the rental housing industry from discriminating based on race, sex, religion, national origin, skin color, disability, or familial status, which is something that everyone in the industry should know. But knowing this policy and complying with it are two entirely different things.

Tenant screening is an important tool to have in your arsenal when trying to decide what applicants are up to par.

However, it is naïve to believe that this alone is enough to completely remove discrimination from your application process. Just simply running a report is not enough, but there are other steps that must be taken to avoid discrimination.

1. As always, it is never a bad idea to involve legal counsel when you have questions or concerns.

If you’re worried that your actions may be violating the law in any way or need some sort of clarification, don’t be afraid to consult your lawyer. It’s better to be safe than sorry,

32

Apartment News

BY OLIVIA CREIGHTON

and the last thing you want is to be on the wrong side of the law.

2. Have the same rental criteria for every applicant.

When considering applicants, it’s important that you have the same screening process for everyone.

Whatever information you receive as part of the credit report and background check policy, it should be the same for everyone who applies. Only running criminal or eviction backgrounds on certain applicants is a surefire way to open yourself to liabilities. Whether you realize it or not, picking and choosing how you screen each applicant is a discriminatory practice.

3. Judge everyone on the same principles.

You need to have the same requirements for every applicant and hold them to the same standards. If you’re having trouble fairly comparing credit scores, evictions, etc., consider using a screening service with a decision model. While it can’t make the actual decision for you, it can look at the facts and recommend accepting, rejecting, or

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June 2018

approving an applicant with added conditional requirements.

4. Beware of personal questions.

It might seem tempting to ask some light personal questions on an application in order to get a better picture of who you may rent to, but this can lead to discriminatory practices. For example, don’t ask questions about someone’s spouse, but just if there are any other adults living in the rental. Leaving the questions as impersonal as possible can help to prevent discrimination in your application process.

5. Keep documentation.

Having clutter in your file cabinets can be annoying, but it is important to retain information for a certain period of time. If someone you rejected were to question your decision down the road, having the right documentation could be crucial. It’s a good rule of thumb to keep important paperwork for 6 years, and, when the time comes, make sure that you dispose of it properly by shredding or other highly destructive means.

Discrimination — continued on page 34

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June 2018

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Apartment News

33

using overly broad language such as “no felony convictions”, as a felony in one state might be considered a basic infraction in another.

and isn’t acceptable changes as well.

Be sure to educate yourself, and be on the lookout for news one legislative updates.

7. Send a declination letter when rejecting an applicant.

Sending an Adverse Action letter to a rejected applicant should be part of your regular practices, as it explains the problem with their application. This helps to reduce claims of discrimination and creates a paper trail. It also provides the applicant with additional insights about your decision, and contact information for the source(s) that provided their background check should they wish to file a dispute.

While everyone knows that they shouldn’t discriminate, make sure that you practice what you preach. Just using a tenant screening service isn’t enough, and you need to take extra steps to ensure that you’re not being discriminatory. Review your application process and familiarize yourself with the appropriate legislation to look for any opportunities to remove the chance for discrimination in your work.

Discrimination — continued from 32 6. Utilize criminal records in your decision, but be mindful of how.

Criminal background checks should be included whenever considering whether an applicant should be approved for a property, but the information reported should be used with restraint. There are various protections in place for what information you can legally use that all screening providers should be adhering. Included in this is not reporting anything that didn’t result in a conviction, or only showing criminal records within the legally permitted time frame after conviction — oftentimes 7 years. For your own due diligence, you should have a policy in place to clarify what types of criminal records will result in a denial to rent.

These can include convictions for property damage, violent offenses, and sex offenses. Be careful about

8. Keep up-to-date with new legislation.

Legislation is always changing, and staying up-to-date is critical to avoiding discriminatory screening.

As new laws come and others change or are overturned, what is

About the Author: Olivia Creighton is the Marketing & Communications Assistant at CIC. She recently obtained a degree in Media Communications from Webster University. In her spare time, she works towards procuring her Master’s.

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35

INSPIRE Property Management Luncheon Recap

W

hat are you bringing to the party each day? Is it a positive attitude and professional demeanor? If not, we need to change that right now! This luncheon emphasized the importance of positivity and showing you how to stand out in the crowd!

Angel Rogers of STAR Training gave examples of her experiences in this

industry and that it is important to be the head marketer for the brand called you! What sets you apart and how does that impact your company? She went around the room and attendees gave excellent examples of how they are shining. Problem solving, self-initiative, and organization were among the responses.

If you lead a staff, the one thing you

should never call them is staff. Refer to them as team members, they are just as important as you in the big scheme of things.

Equally as important as creating a team, is supporting growth and selfmotivation amongst team members.

Everyone should believe in themselves.

Provide tools to make them successful in every aspect of their job. Have you

JRG Electric gladly presents their raffle prize to Vickie DeLeon.

Just a quick selfie amongst friends and fellow INSPIRE Property Management Luncheon speakers, Angel Rogers and October speaker Valerie Sargent.

The lovely ladies of Santa Fe Management. From left: Becky Scott, Kathie Stine, Dana Pielea, and Jessie Childers.

Emergency Services Restoration’s Christa Hernandez welcomes attendees to enter her raffle prize drawing.

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Apartment News

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June 2018

invested in them lately? Have you sent them to a training or an education event?

Believe it or not, these little investments create bigger return for your company.

It might not seem like a big deal, but for some people, having the backing and support of their company increases length of employment and company loyalty. Think about the big brands and some of the things they offer to their employees to invest in them. Consider implementing ideas on a smaller scale John McCarthy, of McCarthy Roofing, our luncheon sponsor, shares a few words with our audience.

Our outstanding emcee, Ronn Ruiz. that will make a huge impact.

Angel asked all of our attendees what makes them unique, she taught them how to stand out in the crowd, and most importantly “how to be a fruit loop in a world of cheerios!” while handing out Get mini bowls of fruit loops!

Thank you to Angel for your educacovered tional presentation. Also, we thank our today! emcee for our INSPIRE Property Management Luncheons, Ronn Ruiz, for making the day entertaining and upbeat. Special thanks to John McCarthy and McCarthy Roofing for sponsoring our luncheon, and we can’t forget about our marvelous Product & Service Council members who participated by donating raffle prizes and goodies to the attendees.

Don’t miss our next INSPIRE Property Management Luncheon on Wednesday, October 17th where attendFashion styles may change. Our commitment to our clients won’t. ees will be INSPIREd again by another industry leader, Valerie Sargent.

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Apartment News

37

Is it Time to Rethink Your Social Media Strategy?

T

he world of social media is changing at a rapid pace. The undisputed king, Facebook, continues to evolve in many areas, especially when it comes to what users see in their News Feed.

The biggest of all these changes is the steady decline in organic reach, which as defined by Facebook, “is how many people you can reach for free on Facebook by posting to your page.” Most page managers assumed that posting on their page meant that most, if not all of their fans, would see every post.

However, this concept was put to rest when a study from EdgeRank Checker found that between February 2012 and March 2014, organic reach for the average Facebook page dropped from 16% to just 6.5%. This dramatic decline was a result of the significant increase in posted content, which in turn, led Facebook to adjust its algorithm to ensure that content appearing on individual newsfeeds was relevant to users based on their specific interests and past activity.

So how can businesses adjust? Many have created a presence on other social media sites such as Instagram, YouTube, and Twitter. While this is a good start, posting to other social media sites can

38

Apartment News

BY MATT PETTERUTO

oftentimes appear to be sporadic with no clearly identifiable strategy. There are three key adjustments that businesses can make.

is an inexpensive and highly impactful option for businesses looking to improve their social media presence.

Video

Second, to counteract the continuing decline in organic reach, businesses need to implement paid digital advertising as part of their social media strategy.

Facebook’s paid targeting options are almost endless, ranging from broad categories such as age, gender, and geographic location, to highly specific attributes such as parental status, personal interests, and income.

For those looking to improve their B2B marketing, LinkedIn’s advertising platform continues to improve and provides options including geographic location, industry, and specific job function. As businesses seek out how to most effectively distribute their message to their customers, utilizing paid targeting options is essential to ensuring that they reach their intended audience.

First, businesses need to focus more on creating content that is “thumbstopping”, leading to increased user engagement through likes, posting comments, or most importantly, sharing with their network. More specifically, this means creating relevant video content. With Cisco reporting that video will make up 82% of all internet traffic by the year 2021, an increasing number of digital marketers are making video a core part of their advertising strategy.

In addition, Facebook has openly stated that they are looking to drive an increase in user engagement through mobile video. This is demonstrated by the fact that relevant video posts consistently gain more reach than other forms of content.

Unfortunately, video content is an area that many businesses have fallen woefully behind, failing to create and post video with any real consistency.

With user friendly editing software such as Apple iMovie or CyberLink Power Director, creating video content

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June 2018

Paid Advertising

Your Website

Finally, businesses will need to refocus on their owned digital real estate.

Many times businesses will post to

Social Media — continued on page 41

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Apartment News

39

Completing the Planning Circle

W

hen I first embarked upon this series of articles for Apartment News Magazine, I introduced the four basic components to the legacy planning process.

Subsequent articles addressed Your Wishes & Goals and, then, Property Considerations.

The heart of your legacy lies within defining how you want to be remembered and then figuring out how that might best be accomplished. That is the whole purpose of the entire process and what truly differentiates a legacy plan from an estate plan.

As an apartment owner, your properties are an important part of the wealth that you have accumulated. Yet even more importantly, for many of us, rental property ownership and the fundamental values tied to investing in real estate are an intrinsic part of the legacy that we want to pass along to our heirs.

In last month’s article, I focused on various questions you need to review and answer regarding your real estate plan and your portfolio of holdings.

Also covered were property-specific considerations, along with some potential areas of conflict regarding ownership rights and an appropriate division of rewards and responsibilities.

Now it is time to move onto the next component:

40

Apartment News

BY TIMOTHY GORMAN REAL ESTATE BROKER/ CPA/ENTREPRENEUR

Tax Concerns

The Legalities

Will probate or other taxes force a sale?

Are your will and trust up to date?

Have you done everything possible to minimize taxes?

Are you holding title in the most beneficial manner?

Once you have a good sense of your legacy wishes and goals as well as what needs to be accomplished regarding your properties, it is time to meet with your tax advisor.

Under any circumstances, should you decide to make adjustments regarding your real estate holdings, always talk with a knowledgeable real estate tax professional to ensure that there are no unexpected consequences.

In addition to reviewing your legacy plan assets from a tax perspective, your real estate tax professional may make suggestions as to various trusts and the different ways that such instruments can minimize or eliminate the possibility of having the estate be subject to probate and/or inheritance taxes. Spend time and consider all of the options — both from a tax viewpoint and in terms of what you foresee for yourself and your heirs.

The same considerations may also apply to the ways of holding title. How a property is vested may also require a legal review. So, before taking any action, talk with your real estate attorney, too.

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June 2018

As you begin to implement your legacy plan, make sure that you obtain appropriate legal expertise — be it in terms of updating a living trust, changing title on a deed or creating a family limited partnership.

A property owner can only bequeath or grant the rights to a property that he or she legally possesses. If you share ownership with someone else or there is another name on the deed, full ownership may not be yours to will to someone else.

How title is held is a critical issue.

Some forms of title allow for you to designate someone to inherit your portion of the property, while other forms dictate a right of survivorship, which means that your share of ownership goes to all of the others holding title on that property.

Be aware that there are numerous legalities involved and failure to comply with even one requirement can result in costly legal problems for your heirs and beneficiaries. Once you have decided upon a particular course of action regarding how you want to allocate

your properties, you then need to make sure that all documents (deeds, tax bills, mortgage instruments, account registrations, etc.) are set up so as to accommodate your legacy wishes.

Legacy planning is a process that requires input from a variety of resources. It starts with you. But from there, discussions and input are needed from experts in several different fields.

Each component in the process builds upon the previous one.

The most important factor is not to lose sight of the purpose behind your legacy. For some, that may translate into providing financial security for their heirs. For others, the legacy they want to leave may involve imbuing in their heirs a commitment to the values behind real estate investment and rental property ownership.

There is no one right or wrong answer. Creating a legacy plan is a process and a journey — the rewards of

which may stretch not to only the next generation, but to others that follow.

Social Media — continued from 38

Social media channels should not be the beginning and end for content, but instead be used as touch points to draw the target audience back to a centralized home base. Many businesses are now including blogs as part of their website, creating a destination for social media posts to link back to, allowing the audience to further explore that company’s products or services.

As social media continues to become

more ingrained into how we consume and share information, businesses must constantly adapt their social media strategy or risk losing their message in an increasingly crowded digital space.

their social media channels, but fail to make the effort to draw the audience back to their own website. For example, videos posted to YouTube should always include a link to a specific URL on the company website. Doing so through the use of a YouTube card or end screen will help minimize the loss of viewers to the YouTube abyss.

June 2018

About the Author: Timothy Gorman, CPA, became a broker in his father’s firm, WR Gorman & Associate, in 2013. He is joined by fellow broker, Randy Combs, MBA; and Sonya Loera, Realtor. The firm, founded 1972 by William (Bill) R. Gorman, specializes in personalized wealth building through real estate.

About the Author: Matt Petteruto is the Principal of MP Digital Strategies, a company focusing on Social Media Advertising & Strategy, Content Marketing and Brand Awareness. To learn more, contact matt@mpdigitalstrategies.com

www.aaoc.com

Apartment News

41

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

“#1 REAL ESTATE TEAM IN ORANGE COUNTY” PER THE WALL STREET JOURNAL

4 UNITS | STANTON | $1,339,000 Large 4,360 sq.ft. 4plex in a nice area close to city of Cypress. (1) 3 Bedroom, 2 Bath & (3) 2 Bedroom, 2 Baths.

Separate gas & electric. Individual garages. Rents are low with good upside potential. Call for detailed set up.

SELL TODAY FOR A SUCCESSFUL TOMORROW. More than ever, a trusted real estate advisor is integral to wealth management. When you work with Stanfield Real Estate, you’re building a lasting relationship with advisors invested in helping you accomplish your long-term goals. Call us, let’s start your successful tomorrow, today.

MIKE THORNTON | REALTOR® | #1 APARTMENT AGENT IN O.C.* MICHAEL@STANFIELDREALESTATE.COM *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. HÔM Sotheby’s International Realty and the HÔM Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. HÔM Sotheby’s International Realty is independently owned and operated. Sean DRE 01024996 Mike DRE 01236638 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

42

Apartment News

www.aaoc.com

June 2018

949.689.7587

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! New PSC Members

Abbruzzese Properties Amy Douglas Properties Baker Block – Greystar Borges Properties Centurion Property Management Intervest Circle LLC Monsoor Properties Parallel — UDR Secrest Properties Terrano at Dos Lagos — Greystar Valerie Sutter Properties Wonderful Idea — Kung Lin Properties

A.S. Wise, Inc. 15150 Transistor Lane Huntington Beach, CA 92649 Contact: Jean Sabgal (714) 891-1501

Industrial Laundry Repair 24925 Walnut St, Unit B-207 Lomita, CA 90717 Contact: John Mayer (310) 890-0681

A-Rising Builders 151 Kalmus Drive, #H6 Costa Mesa, CA 92626 Contact: Josh Mason (949) 239-0198

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

June 2018

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Apartment News

43

Got Meth?

Clean Up Safety is a Must!

M

ethamphetamine lab cleanup is unfortunately a growing problem, not just for the Bureau of Narcotics and law enforcement, but for the Department of Health and those occupying a property that has been used as a lab.

Clandestine drug labs can be, and are, set up just about anywhere — including seemingly normal suburban houses, apartments, and even motel rooms.

The US DEA reported 11,210 labs in 2012. They may remain undetected for months or years, or even come and go without anyone noticing anything unusual.

The chemicals used as well as the meth itself pose major hazards. The “cooks” wear gas masks, and contamination of the building and furnishings can reach such high levels that exposure can soon lead to lung damage or even death. So meth lab cleanup can be a very dangerous series of tasks.

The Contamination

When a property has been used to cook meth a whole host of hazardous materials may be left behind. And most

44

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likely many will have filled the air and soaked into the building, furniture, and other materials so has to pose an environmental health hazard. While in use, and afterwards, meth labs can be highly flammable. The many chemicals used to make methamphetamine and other illegal drugs include volatile solvents such as paint thinner and acetone, various acids, phosphorous, and more.

There may also be propane tanks used for heating.

You may have purchased or be renting a contaminated property used as a drug lab and not even know it. You can be affected by direct contact or simply breathing in contaminates. Symptoms include breathing problems, coughing, dizziness, and nausea as well as skin and eye irritations. Only formal testing can determine if a prior methamphetamine lab is the cause.

Clean Up Tasks

Unless testing shows very low levels of contamination you shouldn’t attempt meth lab cleanup yourself. As just one example of the risks many cleaning products (including bleach) chemically react,

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June 2018

WATER | MOLD | FIRE | PLUMBING | REPAIRS

BY SERVICEFIRST RESTORATION

adding even more toxic compounds.

There are no official regulations but methamphetamine lab cleanup teams should carefully follow all EPA cleanup guidance along with California state procedures. Here’s an outline of a typical scenario after local law enforcement clears the building and hazmat teams have taken care of gross chemical removal.

• Take test samples from all rooms as well as outdoors (where wastes are sometimes dumped).

• Air out the property for at least 24 hours and use HEPA air scrubbers after that.

• Remediation by specially trained technicians wearing personal protective equipment.

• Removal of any remaining lab equipment, paraphernalia, and other materials.

• Removal of furniture and other non-salvageable items.

• Remove carpet then HEPA vacuum

Got Meth? — continued on page 47

BAD TENANTS HAPPEN When “good-bye” isn’t enough...it’s time to call Brennan Law Firm. Evicting or attempting to collect from an uncooperative tenant can be stressful, complex, and costly if not handled correctly.

At Brennan Law Firm, we focus on representing landlords and property managers exclusively in landlordtenant transactions and disputes. Our knowledgeable, assertive, and client-centered advocacy helps to get the job done right the first time – saving you time and money.

EVICTIONS . JUDGMENT ENFORCEMENT . LITIGATION

When “Good-bye” Isn’t Enough...

Commercial

Residential

Multifamily

QUICK, EFFICIENT, COST-EFFECTIVE! . .

Commercial and Residential Evictions Aggressive Representation . .

View Online Case Status 24 Hours a Day Free Consultations . .

Option to Open Your Case by Phone, Fax, or Email Saturday Hours by Appointment . .

Same Day Notice Preparation Se Habla Español .

Direct Access to an Attorney for Answers to Questions at No Cost .

Judgment Enforcement and Collections In Orange County, call (714) 202-5420

www.MBrennanLaw.com Call today for a free consultation We’re here to help

June 2018

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Apartment News

45

Investing vs.

Paying Off Debt

T

he debt dilemma

The process for eliminating debt is anything but an easy-tosolve financial equation. Many people wonder if they should pay off their debt as quickly as possible or invest their money, letting debt payments run their course.

The answer depends on whom you ask. Theories about balancing investing with debt vary widely.

Some financial experts say freedom from debt is the most important goal.

Others say it’s more about the math: Your money should go toward investing if your investments earn a higher rate of return than your debts cost you.

Still others focus on the emotional aspect: How comfortable are you with a certain level of debt?

Neither one nor the other

Better yet, perhaps, is a balanced approach to wealth management. If you’re like most people, you’ll need to manage finances for both present and future needs. That means paying off some debt today while simultaneously investing with an eye on the future.

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BY JASON SHERR

Although your decisions should take into account your own needs and circumstances, consider the following guidelines for handling debt in light of investing goals: Save for a rainy day. Before paying down debt (beyond required payments) or settling on an investment strategy, make it your first priority to put funds aside for an emergency reserve. We recommend six months or more of living expenses; an absolute minimum is three months’ worth. These funds should be in traditional savings or very short-term, highly liquid, non-volatile investments.

Your future first. As a general rule, your long-term investment plan should take priority over applying extra amounts toward debt. Be careful as well to avoid having “lifestyle creep,” a tendency toward more expensive tastes and luxury consumption, impede your investment outlook.

By contributing to a long-term investment plan as early as possible, you may set yourself up for a brighter future. If paying down debt is also a priority, you’ll want to examine your

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June 2018

personal budget to decide how much to direct each month toward investing and how much toward debt repayment.

Just remember, there are no magic numbers. In general, the best advice is to make sure your investment strategy fits your financial expectations for the future.

Prioritize your debts. With an emergency fund in place and your investment strategy up and running, putting any extra money toward your debts is also a smart way to go. But how do you decide which debts to pay down first?

One approach is to start with the smallest debts first to eliminate at least some of your debt burden and interest payments in a timely manner. It also makes sense to pay off high-interest debts like private student loans and credit card debt more quickly.

Federal student loans and mortgages might be lower priorities because their rates are often lower and their terms are longer. Vehicle loans might fall somewhere in the middle. Tax considerations might also come into play.

It’s personal. As you divide and conquer debt, don’t forget to consider

the emotional side of your strategy. If paying off a certain debt will help you feel more secure, you might want to go with your gut feeling.

You’ll likely experience a growing sense of financial freedom if you stay on course and get your debt under control. As it shrinks over time, you may find you have more funds available for

Got Meth? — continued from 44 cobwebs, walls, and underlying floors.

• Give walls and hard surfaces a preliminary washing.

• Clean and seal the HVAC system.

• Repeatedly wash and rinse all surfaces.

• It may be necessary to prime or

enjoying the present and focusing on the future.

About the Author: Wells Fargo Advisors does not provide tax or legal advice. This article was written by Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice President—Investments in Irvine.

He can be reached at Jason.sherr@wfadvisors.com.

encapsulate walls, ceilings, and/or floors.

• Since hazardous wastes may be dumped down water systems, thoroughly flush all drains, traps, and toilets.

• Properly dispose of all hazardous wastes.

• Take samples for testing and a clearance to re-occupy.

Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-GUARANTEED/ MAY LOSE VALUE Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. ©2018 Wells Fargo Clearing Services, LLC. All rights reserved.

That’s a lot of work requiring a great deal of technical expertise, but it’s what’s necessary to assure everyone’s health and safety.

About ServiceFirst Restoration: ServiceFirst Restoration is a family owned, licensed, bonded and insured restoration contractor that specializes in the clean up and repair of water, sewage, mold and fire damaged properties with full plumbing and reconstruction services. www.callservicefirst.com.

Give the Gift of Knowledge, Give the Gift of Membership!!

Why not give a gift that lasts the whole year through??

Enjoy: Access to our Legal & Operational Forms Collection Educational Seminars and Certification Programs Monthly General Membership Meetings & Networking Comprehensive Resident Screening Services* Apartment News Magazine & NAA Units Magazine Subscriptions Protecting your Property Rights at the State and Local Levels

June 2018

For more information, call AAOC at

(714) 245-9500 * Please note in order to receive the full Transunion credit report additional documentation requirements and fees apply.

www.aaoc.com

Apartment News

47

AAOC Receives Educational Partner Award from the Fair Housing Council of Orange County

T

he Apartment Association of Orange County was honored to be invited to the Fair Housing Council of Orange County’s 2018 Luncheon, celebrating 50 years of the passing of the Fair Housing Act. A host of industry professionals and promoters of Fair Housing that came together

to share in the celebration of this momentous occasion.

Stories of early struggles for those affected by housing discrimination were shared both in person by those witnessing the events first hand, as well as video clips narrating the struggles that led to our present-day accomplishments.

Over all it was an amazing day shared with the Fair Housing Council of Orange County and housing affiliates as we were presented the Educational Partner Award, accepted by board member and past president, Nick Lieberman.

Do you know‌

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

48

Apartment News

www.aaoc.com

June 2018

We’ve Moved to Another Location: st March 1

888-255-ORCO (6726) 7472 Orangewood Ave. Garden Grove, Ca 92841 (Garden Grove Industrial Park, Southwest Corner of Orangewood & Western)

June 2018

www.aaoc.com

Apartment News

49

AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 3/18 Legal Notices

PRICE

QTY.

FORM #

Bedbug Addendum (2017)

$ 5.95

_____

1170

Proof of Service (2015)

$ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (2017)

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

$ 5.95

_____

1370

Rent Reminder (2015)

$ 4.65

_____

Non-Smoking Addendum to Rental Agreement (2017)

$ 5.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2018)

$ 6.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2017)

$ 5.95

_____

1160

Application to Rent (2018)

$ 5.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2017)

$ 5.95

_____

1215

Insurance Information for Residents (2015)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2013)

$ 5.95

_____

1330

Animal Agreement (2017)

$ 5.95

_____

1410

Smoke Detection Device Addendum (2014)

$ 5.95

1125

DESCRIPTION

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2013)

$ 5.95

_____

1230

Move Out/Closing Statement (2015)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2018)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2018)

$ 5.95

Pre-Move Out Inspection Checklist (2017) Duplicate

$ 6.95

_____ *1500

Courtesy Forms

DESCRIPTION

PRICE

Rules and Requirements QTY.

FORM #

_____

1150

Apartment Rules and Regulations (2017)

DESCRIPTION

$ 5.95

PRICE

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2018)

$ 8.95

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2015)

_____

1106

Notice of Change of Terms of Tenancy — Bedbug Addendum (2017)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2015)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1360

Rent Proration Table (2017)

_____

1210

Guaranty of Rental Agreement (2015)

$ 5.95

Notice of Denial to Rent (2016)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2018)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2018)

$ 5.95

1350

Maintenance QTY.

FORM #

____

1020

DESCRIPTION

PRICE

$ 5.95

Books, Manuals, and Forms Collection QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50 $ 45.00

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)

_____ Microbial Operations and Maintenance Plan — (2016)

(An Apartment Owner’s Guide to Mold)

$ 5.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2015)

$ 4.65

_____ Asbestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____

1300

Notice of Intent to Enter Rental Premises (2015)

$ 5.95

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1400

Service Request (2011) Triplicate

$ 10.55

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____ California Tenant’s Rights

$ 20.95

_____ Forms Collection (CD or USB)

$ 50.00

Maintenance Request (2011)

Downloadable forms available at www.AAOC.com at no charge for members only

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office.

Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________ Address__________________________________________________________________ City, State, Zip_____________________________________________________________ Tele­phone (

) ____________________ E-mail________________________________

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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Apartment News

www.aaoc.com

June 2018

OFFICE USE ONLY Sub Total

$______________________

Sales Tax

$____________________

Shipping/Handling $______________________ Grand Total

$______________________

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

❏ Failing Flat Roof Repair

❏ Cracked Mortar

Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

CA License #910068

714-538-3330

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs

June 2018

www.aaoc.com

Apartment News

51

Featuring

Product & Service Council Members

Green Solar Technologies is excited to be a new member of the AAOC as a PSC Supplier for both commercial and residential solar installations. Although one the nation’s largest solar energy installation companies, Green Solar Technologies is focused most prominently on our neighbors here in Southern California in offering solar energy systems that save money, offer energy independence from everincreasing electric company costs and reduce carbon emissions to help clean up the environment.

As a new member of the AAOC, Green Solar Technologies would like to offer members an exclusive program, available only to fellow members and/or those referred by current members. For residential installations, Green Solar Technologies will rebate AAOC members, and those referred $1000 cash after a system is installed. For commercial installations on apartment complexes or any other business structures, Green Solar Technologies will offer a cash rebate equaling 10% of your previous year’s electric bill.

As pioneers in renewable energy, Green Solar Technologies offers a complete, full-service installation making it very easy to go solar. Green Solar Technologies does all the work, so you don’t have to, from the initial consultation, custom design of your system, financing, project management and handling all of the paperwork for government rebates and incentives which makes solar so affordable and attractive.

For more information on this special opportunity for AAOC members, you can call Barry Durand who heads up Green Solar Technologies’ Southern California division at 424-286-1327 or send an email to commercialdir@greensoltech.com for a free consultation and more information on the exclusive packages offered to AAOC members as well as friends and family referred by members. We look forward to an active participation in the AAOC and meeting our new friends and colleagues in person!

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Apartment News

www.aaoc.com

June 2018

Take a load off with LaundryUp, a 24/7 locker-based laundry and dry cleaning delivery service helping residents free up their time instead of doing laundry. With 30 years in the laundry industry, LaundryUp is making its high quality laundry services even more convenient, and available as a free amenity to multi-family apartment complexes and office buildings across Orange County.

LaundryUp uses lockers to facilitate the pickup and delivery process. Customers simply drop-off their dirty laundry and dry cleaning in an available locker on one day, and return two-business days later to pickup their cleaned and folded clothes.This eliminates the logistical pain of rushing to be at home or work at a specific time because they can drop-off or pickup their order whenever they want, 24-hours a day, 7-days a week. Lockers also do not burden property management staff with storing and retrieving bags of laundry, so they can fully focus on their job responsibilities. LaundryUp’s lockers are truly a win-win situation for all parties involved.

After LaundryUp collects the customers’ orders from the locker, LaundryUp’s experienced attendants process each order individually, following the washing, drying, and dry cleaning preferences a customer may have. Customers receive a text message or email when their order is delivered back to the locker. Customers can also trust LaundryUp to be environmentally conscious, using sustainable cleaning products and efficient equipment.

LaundryUp’s mission is to help the busy people of Orange County take a load off, and help them gain time for themselves and their families by outsourcing the chore of laundry.

For more information please visit laundryup.com

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Attorneys

Cleaning Service

CloudKeyz Parakeet HMWC, CPAs & Business Advisors

Law Offices of Sam Chandra, APC Duringer Law Group, PLC Fisher & Phillips, LLP David S. Schonfeld, A Professional Law Corp.

Wesierski & Zurek, LLP

Elite Cleaning Services Millennial Property Maintenance Turnaround Solutions, LLC V & S Carpet and Flooring West One Property Services

Accounting Software

Bath Restoration or Renovations

Coin-Operated Laundry Equipment

Entrata

Buffalo Maintenance, Inc. California Bath Restoration Pinnacle Apartment Supply South Coast Construction & Repair

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Accounting Services

Antimicrobial Services Biosweep of North Orange County

Apartment Market Research Data 2-1-1 OC ALN Data Apartment SEO CBRE – OC Multifamily

Apartment Rental Publications & Services apartments.com For Rent Media Solutions RentPath Zillow Group Rentals

Apartment/Student Housing LaundryUp RokitNow South Coast Real Estate & Property Management

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Smart Systems Domestic Leasing Expressions Home Gallery Ferguson Enterprises Home Depot Industrial Laundry Repair L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Appraisal Lee Walker Appraisals

Boiler Systems Enovative Group Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Collections

Buying Group

Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Genesis Credit Management

Xpera Group

Cabinets/Refinishing Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Liquid Amber Designs Pinnacle Apartment Supply S M Painting Corp South Coast Construction & Repair

Carpentry

Commercial Gas Grills AEI Corporation

Commercial Patio Heaters AEI Corporation

Communications TouchPoint

Buffalo Maintenance, Inc. The Cabinet Depot, Inc.

PSC Service Provider Directory — continued on page 54

Carpet Sales & Service Home Depot Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC V & S Carpet and Flooring

Carpet Cleaning Elite Cleaning Services Millennial Property Maintenance V & S Carpet and Flooring

Asphalt Sales & Service M & M Contracting, Inc. Rose Paving LLC

June 2018

www.aaoc.com

Apartment News

53

PSC Service Provider Directory

Draperies/Blinds/Window Coverings

Fitness Equipment

Computer Services

Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Opti-Fit Fitness Solutions Primo Fitness

Electrical

FSI – Total Floor Care Turnaround Solutions, LLC Urban Surfaces V & S Carpet and Flooring

continued from page 53 RentDynamics

Concrete Maintenance & Repair

KD Electric Company JRG Electric Co Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

M & M Contracting, Inc. Precision Concrete Cutting Rose Paving LLC

Construction AAA Restoration CBCI Construction FSI Construction Interstate Restoration KD Electric Company McCormack Roofing Weatherproofing & Construction Optimum Seismic, Inc. Rose Paving LLC

Consulting Colliers International — Brett Bayless Colliers International — Pat Swanson H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group

Countertops

Drain Cleaning California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc.

54

Apartment News

AFR Furniture Rental CORT

Electronic Signature

General Contractor

DocuSign

CBCI Construction FSI Construction PRC Restoration Service First Restoration Inc. So Cal Builders

Environmental Consulting & Training A-Tech Consulting American Environmental Specialists, Inc. Coastal Risk Management Enviro Diagnostics

Environmental Services American Environmental Specialists, Inc. Biosweep of North Orange County Enviro Diagnostics Pacific Environnemental & Abatement Solutions, Inc. Servpro of Huntington Beach D & D Technologies Gate Hardware

Financial Planning HMWC, CPAs & Business Advisors

Deck Coatings, Magnesite Repairs, Waterproofing

Furniture Rental

American Appliance Rentals

Fencing & Gates

The Cabinet Depot, Inc. California Bath Restoration Liquid Amber Designs The Countertop Factory Turnaround Solutions, LLC Buffalo Maintenance, Inc. CBCI Construction McCarthy Roofing WICR Waterproofing & Decking

Electric Vehicle Products

Flooring

Fire & Flood Restoration Biosweep of North Orange County Coastal Risk Management Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Rainbow International of Orange County Restoration Management Company Service First Restoration Inc. Servpro of Huntington Beach Shield Fire Protection

www.aaoc.com

June 2018

Handyman Buffalo Maintenance, Inc.

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery Ferguson Enterprises L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Insurance Beissel Insurance Service, Inc. Brian Berg Insurance Services, Inc. Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty PHD Insurance Brokers, Inc. Rey Insurance Services, Inc. State Farm — Sarah Atkinson Agency The Liberty Company Insurance Brokers, Inc

Interior Design Color Design Development Group Straight Designs

Internet Services

Millennial Property Maintenance Pinnacle Apartment Supply South Coast Real Estate & Property Management Universal Site Services WICR Waterproofing & Decking

Apartment SEO apartments.com KnockRentals.com Zillow Group Rentals

Marketing

Janitorial Services

American Environmental Specialists, Inc. Biosweep of North Orange County Interstate Restoration Service First Restoration Inc.

S M Painting Corp

Junk Removal

KnockRentals.com

Mold Remediation

Junk Studz, LLC

Moving & Mobile Storage

Kitchen Renovations

Right Movers

The Cabinet Depot, Inc. California Bath Restoration Pinnacle Apartment Supply

Odor Removal

Landscapes/Hardscapes Agricultural Pest Control Services BrightView Tree Care Services Critical Environments, Inc. Forever Lawn Pacific Coast Park West Tree Care Richard Cohen Landscape Universal Site Services

Lending Institutions Bank of America Mortgage Berkadia CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Luther Burbank Savings NorthMarq Capital Opus Bank

Lighting Ferguson Enterprises JRG Electric Co KD Electric Company

Mailboxes Orco Apartment Supply, Inc. The Package Solver — Luxer One R&B Wholesale Distributors, Inc.

Maintenance, Repairs, Products Bar-B-Clean Buffalo Maintenance, Inc. Enovative Group FSI – Total Floor Care Home Depot iSuite360 KD Electric Company

Biosweep of North Orange County Servpro of Huntington Beach

Paint Sales & Service Behr Paint Benjamin Moore & Co CBCI Construction Color Design Development Group R&B Wholesale Distributors, Inc. S M Painting Corp Turnaround Solutions, LLC

Property Management AIM Properties Allen Properties Consensys Property Management Creative Investment Group, LLC DM Smithco Dunlap Property Group JLE Property Management KRH Management, Inc. L’Abri Management, Inc. LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Steadfast Management Company, Inc. Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC

Property Management Software Entrata iSuite360 Rentler RokitNow

Pest Control

PSC Service Provider Directory — continued on page 56

Access Exterminator Service, Inc. Agricultural Pest Control Services Bugs Away Exterminators Coastal Risk Management Fenn Termite & Pest Control Greentech Heat Solutions Innovative Pest Solutions Lloyd Pest Control Western Exterminator

Plumbing, Contractors & Supplies ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air Ferguson Enterprises Ironwood Plumbing, Inc. Millennial Property Maintenance Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Pool/Spa Service & Repair Clear Expectations, Inc.

Pressure Washing Universal Site Services

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PSC Service Provider Directory continued from page 55

Property Management Staffing & Training BG Multifamily Career Strategies JWilliams Staffing NPM Staffing Renoir Staffing, LLC The Liberty Group

Reconstruction

Tree Service

A-Rising Builders AAA Restoration Buffalo Maintenance, Inc. Interstate Restoration Service First Restoration Inc. WICR Waterproofing & Decking

BrightView Tree Care Services Park West Tree Care

Roofing

Rain Gutters Argos Homes Systems McCarthy Roofing

Real Estate/Investments CBRE – OC Multifamily Colliers International – Brett Bayless Colliers International – Pat Swanson Creative Investment Group, LLC DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Marcus & Millichap NorthMarq Capital Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) South Coast Real Estate & Property Management SVN / Vanguard — Cameron Irons

Resident Screening

CBCI Construction Green Solar Technologies Guardian Roofs by Sudduth Construction Inc. Home Depot McCarthy Roofing McCormack Roofing Weatherproofing & Construction Roofing Southwest Royal Roofing.com (RWS&P, Inc.)

ICF/SoCalGas Livable Southern California Edison Multi Family Program

Video Commercials NPM Staffing

Video Surveillance A.S. Wise, Inc.

Water Heaters

Solar Thermal

ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air Ferguson Enterprises Home Depot Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Water Heaters Only, Inc. Water Heater Man, Inc.

Green Solar Technologies

Waterproofing

Tax & Financial Planning

AAA Restoration McCormack Roofing Weatherproofing & Construction Roofing Southwest WICR Waterproofing & Decking

Security Services/Patrol Services California Safety Agency Signal 88 Security of Orange County USGI — Upland Group Village Patrol, Inc.

H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors

Towing Dedicated Transportation Services Messina Operative Protection Services TO’ and MO’ Towing

Rentler

Utilities & Sub Metering

Website Development/Online Advertising Apartment SEO

Windows & Doors Home Depot Milgard Windows & Doors Pinnacle Apartment Supply

Run Credit Checks via the INTERNET 24/7

and save up to $5.50 per applicant!

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

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PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

A-Rising Builders Josh Mason 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 josh@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net A-Tech Consulting Casandra Williams 1748 W. Katella Avenue, Suite 112 Orange, CA 92867 (714) 390-6040 casandraw@atechinc.net — www.atechinc.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 70 for the location of our ad.

AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (213) 259-4367 sreyes@rentfurniture.com — www.rentfurniture.com Furniture rental for residents.

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 58

Excellence in Property Management “The Right Management Makes the Difference!”

Why choose ConsensYs? We provide SUPERIOR customer service: Collect the income at your property in a timely manner Obligations as a professional, licensed management firm will be met Never place our interests above yours Systematic and understandable reporting Enhance your revenues by pursuing ancillary income opportunities No-nonsense approach to the headaches of property management Staff your property with trained, professional on-site personnel Your one-stop, cost effective solution for property management Standard of excellence, integrity and accountability r d fo is a n th al fee o i t n n Me motio nt! pro discou

Call Laurel Dial

CalDRE # 01900052

A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com

Bus: 714.772.4400 or toll free 888.909.7488 Cell: 714.393.8003

Terence P. Carney tcarney@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

Corp Lic No 01788395

laureld@consensyspm.com

Thomas B. Cummings tcummings@wzllp.com

www.consensyspm.com

June 2018

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PSC Contact Index — continued from page 57

Agricultural Pest Control Services BreeAnn Richardson 997 Maine Ave Lakeside, CA 92040 (800) 695-8565 brichardson@agpest.com — www.agpest.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553 sales@alndata.com — www.alndata.com Apartment data and market research.

American Appliance Rentals Gil Brenner 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com

See the Advertisers Index on Page 70 for the location of our ad.

Appliance Warehouse Darcy Wagner 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 darcyw@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 70 for the location of our ad.

ARK Plumbing Elana Montgomery 5132 Bolsa Ave., Ste. 106 Huntington Beach, CA 92649 (949) 544-3343 arkplumbing247@gmail.com — www.ark247.net Bank of America Mortgage Brett Robinson 1200 Newport Center Dr., #250 Newport Beach, CA 92660 (949) 467-7314 brett.robinson@bankofamerica.com Bar-B-Clean Bryan Weinstein 24655 Las Patranas Yorba Linda, CA 92887 (818) 470-6350 bryan@bar-b-clean.com — www.bar-b-clean.com

Barbecue cleaning, repair, maintenance and replacement

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 70 for the location of our ad.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 70 for the location of our ad.

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com

Behr Paint Lori Flores 3400 W. Segerstrom Ave. Santa Ana, CA 92704 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Beissel Insurance Service, Inc. Priscilla Beissel 13732 Newport Avenue, Suite 4 Tustin, CA 92780 Ph: (714) 838-0601 pbeissel@beissel.com — www.beissel.com Insurance Agency/Brokerage

Benjamin Moore & Co Theresa Miller 3441 Temple Avenue Pomona, CA 91768 (510) 491-1525 teri.miller@benjaminmoore.com — www.benjaminmoore.com Paint Manufacturer & Supplier

Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 223-0610 michael.thagard@berkadia.com — www.berkadia.com BG Multifamily Jay Lopeman 3330 Cumberland Boulevard, Suite 500 Atlanta, GA 30339 (678) 873-0728 jlopeman@bgmultifamily.com — www.bgmultifamily.com

Most trusted recruiting & staffing resource provider in the multifamily industry for 30 years.

#1 nationwide provider of information and advertising services.

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Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com BrightView Tree Care Services Michael Lourenco 1960 S. Yale Santa Ana, CA 92704 (949) 536-1966 Michael.lourenco@brightview.com — www.brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 70 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 70 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 70 for the location of our ad.

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

See the Advertisers Index on Page 70 for the location of our ad.

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county CloudKeyz Shane Robinson 21900 Burbank Blvd. #3008A Woodland Hills, CA 92660 (626) 390-1937 shaner@cloudkeyz.com — www.cloudkeyz.com Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278

See the Advertisers Index on Page 70 for the location of our ad.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 70 for the location of our ad.

Color Design Development Group Kimberly Laten 8390 E. Via de Ventura, Suite #F110-117 Scottsdale, AZ 85258 (480) 251-7757 kimberly@colordesignllc.com — www.colordesignllc.com Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com

We are the leading screening and risk management provider for the multifamily industry.

CORT Aimee Palmer 2450 Main Street Irvine, CA 92614 (949) 852-0711 Aimee.palmer@cort.com — www.cort.com

Cost-effective, convenient & hassle-free — furniture rental is the smart, flexible alternative for times of transition.

Multifamily brokerage and advisement services.

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Advising clients with acquisition and dispositions of their apartment units.

Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com

Consolidated Smart Systems Domestic Leasing Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 Ph: (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450 info@thecountertopfactory.net — www.thecountertopfacory.net Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777 CR@CatherineRobinson.com — www.CatherineRobinson.com

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

PSC Contact Index — continued on page 60

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PSC Contact Index —

DocuSign Tiffany Tanquary 221 Main Street, Suite 1000 San Francisco, CA 94105 (866) 219-4318 tiffany.tanquary@docusign.com — www.docusign.com

continued from page 59

Critical Environments, Inc. Christy Babbitt 2973 Randolph Ave Costa Mesa, CA 92626 (714) 323-9138 cbabbitt@criticalenv.com — www.criticalenv.com

DocuSign allows people to manage documents anytime, anywhere, on any device, securely.

Landscape maintenance, management, construction and arborcare.

See the Advertisers Index on Page 70 for the location of our ad.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Major appliances for apartments.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 70 for the location of our ad.

Elite Cleaning Services Beth Huber 1905 E. 17th St. #120 Santa Ana, CA 92705 Ph: (714) 541-4848 beth@elitemaid.com — www.elitemaid.com

Inside cleaning & all floor care and window washing

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

The fastest growing property management software in the industry.

Enviro Diagnostics Rick Rainey 5020 Campus Dr, Suite 111 Newport Beach, CA 92660 (949) 296-7520 rrainey@envirodiagnostics.com — www.envirodiagnostics.com

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 70 for the location of our ad.

Fenn Termite & Pest Control Hillary Day 7322 Walnut Avenue Buena Park, CA 90620 (714) 736-9000 Hillary.day@fennpest.com — www.fennpest.com Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

Provide legal services on all employment related issues and Fair Housing discrimination claims.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com Forever Lawn Pacific Coast Denise Karmie 571 I-B Crane Street Lake Elsinore, CA 92532 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc Sales and installation of synthetic turf products.

FSI – Total Floor Care Bethany Legler 3033 Oak St. Santa Ana, CA 92707 (657) 249-0594 bethany.legler@servicesbyfsi.com — www.servicesbyfsi.com Total floor acre, flooring, upholstery care, restoration.

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com General Contractor.

Genesis Credit Management Josh Guerrero PO Box 25442 Los Angeles, CA 90025 (310) 857-0272 josh@genesiscred.com — www.genesiscred.com

Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 70 for the location of our ad.

Green Solar Technologies John Harper 6400 Laurel Canyon Blvd.

North Hollywood, CA 91606 Ph: (310) 569-5411 johnh@greensoltech.com — www.greensolartechnologies.com

Innovative Pest Solutions Jeffrey Stafford PO Box 927 Vista, CA 92085 (760) 758-9747 compliance@birdsolutions.com — www.innovativepestsolutions.com Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com

PSC Contact Index — continued on page 62

Commercial & residential solar installers

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 70 for the location of our ad.

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com

Pest Control for Professionally Managed Properties

We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

OFFICE

RETAIL

INDUSTRIAL

RESIDENTIAL

Eco-Friendly Solutions | Serving Southern California

Provide insurance consulting & coverage.. See the Advertisers Index on Page 70 for the location of our ad.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Industrial Laundry Repair John Mayer 24925 Walnut St., Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Pest Control

Pigeon Control

Termite Control

Rodent Control

Bee Control

Gopher Control

1.877.522.2377 | www.AccessExt.com June 2018

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PSC Contact Index — continued from page 61

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

iSuite360 17901 Von Karman Ave, Suite 600 Irvine, CA 92614 (800) 217-2169 christopher@isuite360.com J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074 www.leewalkerappraisals.com

See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

JRG Electric Co Lily Giron 13610 Imperial Hwy #12 Santa Fe Springs, CA 90670 (562) 926-7271 myservice@jrgelectric.com — www.jrgelectric.com

Family owned business providing service to commercial, industrial & residential.

Junk Studz, LLC Ben Pourcho 120 Tustin Avenue, Suite C #1125 Newport Beach, CA 92663 (949) 315-8999 junkstudz@gmail.com — www.junkstudz.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 Ph: (877) 789-6027 comesave@livable.com — www.livable.com Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

See the Advertisers Index on Page 70 for the location of our ad.

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

KnockRentals.com Maile Eubank 999 N. Northlake Way Seattle, WA 98103 (559) 930-2234 maile@knockrentals.com — www.knockrentals.com KRH Management, Inc. Kari Horii 19572 Drybrook Ln Huntington Beach, CA 92646 (310) 745-8004 kari@krhmngmt.com — www.krhmanagementinc.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com Full service property management provider for 16+ units.

LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

Luther Burbank Savings John Fisher 20 Pacifica, Suite 600, Irvine, CA 92618 (949) 428-8057 jfisher@lbsavings.com — www.lutherburbanksavings.com M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Marcus & Millichap Bryce Dunks 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 419-3200 Bryce.dunks@marcusmillichap.com www.marcusmillichap.com See the Advertisers Index on Page 70 for

the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 70 for the location of our ad.

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McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 70 for the location of our ad.

Messina Operative Protection Services Melessia Messina 1351 N. Miller St., Ste. 202 Anaheim, CA 92806 (714) 646-9937 m.messina@mopsecurity.com — www.mopsecurity.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Millennial Property Maintenance Ines Mejia 221 W. Santa Fe Avenue Placentia, CA 92870 (714) 528-8550 millennialpm@outlook.com.com

Full apartment renovation and maintenance services

National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com

See the Advertisers Index on Page 70 for the location of our ad.

NEXT LEVEL Property Solutions, LLC Marie Kaplan (949) 244-2974 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500, Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NorthMarq Capital Joe Giordani 500 Newport Center Dr Ste 650 Newport Beach, CA 92660 (949) 717-5206 jgiordani@northmarq.com — www.northmarq.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

PSC Contact Index — continued on page 64

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 15 Includes and Installation

$ 15 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 25 Includes and Installation sq. ft.

sq. ft.

1

$ 15 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Sat. 10:00 A.M. to 2:00 P.M. Closed Sunday LICENSE #1014622

June 2018

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PSC Contact Index — continued from page 62

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 70 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com Park West Tree Care Jessica Weber 22421 Gilberto, Suite F Rancho Santa Margarita, CA 92688 (951) 333-1269 jmweber@parkwestinc.com — www.parkwestinc.com PHD Insurance Brokers, Inc. Kevin L. Hendrie 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310 KHendrie@phdinsurancebrokers.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 70 for the location of our ad.

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Victor Rangle 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 victorr@safesidewalks.com Prestige Property Management Brad Clark 1500 Adams Ave., Ste #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 70 for the location of our ad.

Primo Fitness Kristen Marangi 1909 S. Susan Street Santa Ana, CA 92704 (714) 957-2765 Kristen@primofitnessUSA.com — www.PrimoFitnessUSA.com ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 70 for the location of our ad.

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Apartment News

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Rainbow International of Orange County Maria Herrera 1274 N. Red Gum St. Anaheim, CA 92806 (888) 778-3492 mariahocrainbowoc@outlook.com — www.rainbowintl.com/orangecounty Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657 sales@renoirstaffing.com — www.renoirstaffing.com

Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com

See the Advertisers Index on Page 70 for the location of our ad.

For 30 years, we have provided qualified employees to the property management industry.

RentDynamics Alex Buchanan 595 S Riverwoods Parkway Logan, UT 84321 (866) 567-3557 alex@rentdynamics.com Rentler Barton Strawn 200 Civic Center Drive, Ste. 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 22365 El Toro Rd., Suite 171 Lake Forest, CA 92630 (949) 943-5177 llemansky@rentpath.com Restoration Management Company Michelle Lopez 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 3, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape John Severns 20795 Canada Rd. Lake Forest, CA 92630 Ph: (949) 768-0599 jseverns@richardcohenlandscape.com — www.richardcohenlandscape.com Right Movers Tim O’Green 2631 Michelle Dr. Tustin, CA 92780 (714) 800-3559 tim@rightmovers.biz Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588 See the Advertisers Index on Page 70 for the location of our ad.

www.aaoc.com

June 2018

Text messaging services to help communicate with your customers.

Roofing and waterproofing services.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 70 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

See the Advertisers Index on Page 70 for the location of our ad.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Carolyn Padilla 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (855) 883-4778 carolynp@callservicefirst.com — www.callservicefirst.com Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556 matt@shireldfireprotection.com — www.shieldfireprotection.com NFPA 25 Fire Sprinkler inspections and 5 year re-certifications, repairs, service and maintenance.

Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com

Provide visible security patrol for multifamily housing.

So Cal Builders Rachelle Liberty 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583 rachelle@socalblds.com — www.socalblds.com

PSC Contact Index — continued on page 66

This February association members will come together for a tour across the fascinating and ancient country of India. Mark Twain said: “India is the cradle of the human race, the birthplace of human speech, the mother of history, the grandmother of legend and the great-grandmother of tradition.” Join fellow rental property owners as we set out to explore the highlights of this ancient continent. We will also go off-the-beaten path into the remote eastern regions of the country. This tour features land exploration as well as a week-long river cruise on the fascinating Brahmaputra River in the shadow of the Himalayas. We have even included a wonderful four night stop-over in Dubai on the way to India with touring in this spectacular city included. Below you can see some of the locations and highlights of this 27-day tour, which features everything from the Taj Mahal to a safari on elephant-back.

UDAIPUR: THE “CITY OF LAKES”

- Stay in Beautiful Hotel Overlooking Lake Pichola, Famous for Lake Palaces - Relaxing Boat Ride on the Lake at Sunset.

- Visit the stunning Jagdish Temple built in 1651 - Walk the Garden of Maidens & Lotus Pools / Explore Maharajah’s Palace - Evening Scenic Dinner on the Mountain Overlooking the City

DELHI: A CAPITAL BOTH OLD AND NEW

- Visit Sikh Gurdwara - “Sikh House of Worship” - Experience “Old Delhi” and Narrow Alleys & Historic Sites - Explore a Historic and Traditional Bazaar for Shopping - Ride a Rickshaw into the Heart of Chandni Chowk (Silver Square) - Visit the UNESCO site of Qutub Minar in the Plains of Delhi (c.1192)

AGRA AND THE TAJ MAHAL

- Visit Village of Abhaneri & Marvel Chand Baori Step Well - Explore the Itmad ud Daula, the Inspiration for the Taj - Visit Mehtab Bagh Garden for Unique Taj Mahal View - Dramatic Sunrise Visit to Legendary Taj Mahal (UNESCO) - Visit the UNESCO Red Fort of Agra – Enjoy Mohhabat Taj Show

RIVER CRUISE ON BRAHMAPUTRA

- Week-Long River Cruise on Stunning Brahmaputra River - Wonderful included Cultural & Nature Touring on Riverboat - Elephant-back Safari & 4X4 Adventure in legendary Kaziranga NP - Tea Plantation Visit, Beach Bonfire, Village Visits & More - Boat Safaris and Cultural Performances

Mumbai

JAIPUR: THE “PINK CITY”

- Hotel on shore of Mansagar Lake with Jal Mahal Views - Witness Breathtaking White Marble Birla Temple - Visit Famous Amber Fort of Jaipur & Palace of the Winds - Tour City Palace, Royal Residence & Jantar Astronomical Instruments - Explore local markets in Jaipur, famous for Gems - Dinner with a Noble Family to Learn About History & Culture

LEGENDARY MUMBAI (BOMBAY)

- Stay at the fabulous 5-Star Taj Mahal Palace Hotel right at “Gates of India” - Witness the “Daddawala”- Famous Delivery Men of Mumbai - Explore Gandhi historic headquarters in the Heart of the City - Visit Acclaimed Chatrapati Shivaji Museum (Prince of Wales Museum) - Visit the Dharavi in Mumbai, a city-within-a-city

27-DAY TOUR - $7,999 pp + Group Airfare Group Airfare from LAX - $ 1,199 pp

SARFARGARH FORT & VILLAGE VISIT

- Explore the Stunning Sarfargarh Fort, built in the 1700s - Be a Maharana for the Night and Stay Right in the Historic Fortress - Open 4x4 Adventure to Visit to Remote Gypsy Tribe in Rajasthan

For More Information: StewartTours.com or CALL 866.944.3036 Tour Dates: Feb 13 - Mar 11, 2019

––

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PSC Contact Index — continued from page 64

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 70 for the location of our ad.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com State Farm — Sarah Atkinson Agency Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351 sarah@atkinsonagency.com Providing insurance and financial services.

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 akennedy@steadfastmgmt.com

Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 70 for the location of our ad.

The Package Solver — Luxer One Mikel Persky 5665 Power Inn Rd #140 Sacramento, CA 95824 (949) 394-8176 mikel@thepackagesolver.com — www.thepackagesolver.com

Landscape Care

Our services include: • Arbor Care — The trees on your property are one of the most important asset values of your landscape. Our team of arborists create and deliver multi-year tree management/maintenance schedules designed to get the most from your trees in terms of health, ascetics and safety.

• Irrigation Management — An automatic, operational, and efficient irrigation system is critical to the success and sustainability of the landscape We are verse in the latest technological updates. The result of this hands-on approach is savings in water use and money.

• Plant Health Care — The landscape Critical Environments maintains and manages is a critical part of our ecology. When provided an opportunity, we always choose the most environmentally sound method.

This approach to landscape management and the use of integrated pest management leads to long term sustainability and creates an overall healthier environment.

• Landscape Enhancement — We partner with our clients to maintain and keep their landscape looking the best that they can at all times.

Whether it is a routine seasonal color rotation or a major renovation, we install only the best quality plant material. The end result is a better looking and longer lasting landscape.

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The Liberty Company Insurance Brokers, Inc Gary A. Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com ” www.libertycompany.com

Real Estate Insurance specializing in multi-family. See the Advertisers Index on Page 70 for the location of our ad.

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

See the Advertisers Index on Page 70 for the location of our ad.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California. See the Advertisers Index on Page 70 for the location of our ad.

TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net

Towing company with 4 locations in Orange County.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

Apartment Owners, Landlords, Income Property Owners

     

Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

     

Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

Turnaround Solutions, LLC Taso Martinez 134 Lomita Street El Segundo, CA 90245 (310) 374-9400 taso@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Ste 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com Urban Surfaces Nicole Sims 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 nicole@urbansurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com

Western Exterminator Jason Bennett 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000 jbennett@west-ext.com — westernexterminator.com

Residential and commercial pest control and termite control since 1921.

Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com

See the Advertisers Index on Page 70 for the location of our ad.

Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 70 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 70 for the location of our ad.

West One Property Services Nishan Joshi 3160 E. La Palma Ave, Suite D Anaheim, CA 92806 (714) 575-1189 njoshi@gowestone.com.com

June 2018

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ADVERTISERS’ INDEX

Category

See page 70 for alphabetical listings

EVICTIONS

PAINT SALES & SERVICE

Block & Associates......................Inside Back Cover

Rash Yambo Decking & Stairs...............................26

Brennan Law Firm.......................................................45

S M Painting Corp.......................................................22

Duringer Law Group, PLC.......Inside Front Cover Wesierski & Zurek, LLP..............................................57

Sondance Painting.....................................................28 PEST CONTROL

Access Exterminator Service..................................61

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

FENCING & GATES

JM Air Conditioning & Heating............................26

ACE Commerical Laundry Equipment, Inc......22

Alertt Access Gate Controls....................................10

APPLIANCES—REPAIRS, PARTS, RENTALS

National Service...........................................................43

Buffalo Maintenance, Inc.........................................24

Lin-Ed’s Appliance Service & Repair...................53

COLLECTIONS

FLOORING, REPAIRS, TILE

Aarow Drain & Plumbing..........................................4

ORCO Apartment Suppy.........................................49

Block & Associates......................Inside Back Cover

Brent Collins Construction......................................30

California Rooter & Plumbing................................29

Duringer Law Group, PLC.......Inside Front Cover

Buffalo Maintenance, Inc.........................................24

ORCO Apartment Suppy.........................................49

R&B Wholesale Distributors, Inc. .......Back Cover RSSA Home Improvement......................................23 APPRAISALS/VALUATIONS

Lee Walker Appraisals...............................................18 ASPHALT SALES & SERVICE

C & C Paving Company, Inc....................................60 ATTORNEYS

CONCRETE MAINTENANCE & REPAIR

C & C Paving Company, Inc....................................60 CONSTRUCTION

Buffalo Maintenance, Inc.........................................24

Lloyd Pest Control......................................................71 PLUMBING, CONTRACTORS SUPPLIES

Carpet Crafts.................................................................63

PORCELAIN REFINISHING

V & S Carpet and Flooring Services....................69

Bath Crafters..................................................................11

GATED ENTRIES

PROPERTY MANAGEMENT

Alertt Access Gate Controls....................................10

Brent Collins Construction......................................30

Clearvue Technologies.............................................39

HANDYMAN

South Coast Construction & Repair....................34

Consensys......................................................................57 JLE Property Management Inc.............................33 ProActive Realty Investments Inc........................14 Roberts Management & Investments...............11

CONSULTING

HEATING & AIR CONDITIONING

South Coast Real Estate & Property Mgmt........8

The Art of Property Management.......................16

JM Air Conditioning & Heating............................26

The Art of Property Management.......................16

Duringer Law Group, PLC.......Inside Front Cover

COUNTERTOPS

INSURANCE

RAIN GUTTERS

Wesierski & Zurek, LLP..............................................57

The Countertop Factory...........................................28

Beissel Insurance.........................................................13

Argos Home Systems................................................22

BATHROOM RENOVATIONS

DECK COATINGS, MAGNESITE REPAIRS,

Farmers Insurance — Rick Hackett....................37

Block & Associates......................Inside Back Cover Brennan Law Firm.......................................................45

South Coast Construction & Repair....................34

Farmers Insurance —

WATERPROOFING

BATHTUB REFINISHING

Brent Collins Construction......................................30

Bath Crafters..................................................................11

Buffalo Maintenance, Inc.........................................24

BBQ & GRILL SERVICES

Rash Yambo Decking & Stairs...............................26

AEI Corporation.............................................................9

DECKING

BLINDS

All Proof Decks.............................................................54

Apex Window Decor.................................................14

DOORS, WINDOWS

CABINETS/REFINISHING

California Replacement Windows.........................7

Brent Collins Construction......................................30

RSSA Home Improvement......................................23

RSSA Home Improvement......................................23 South Coast Construction & Repair....................34 The Cabinet Depot.....................................................30 CARPENTRY

Brent Collins Construction......................................30 Buffalo Maintenance, Inc.........................................24 CARPETS

Carpet Crafts.................................................................63 ORCO Apartment Suppy.........................................49

Theresa Simes Agency.............................................66 KITCHEN RENOVATIONS

RSSA Home Improvement......................................23

Out of the Gutter .......................................................67 REAL ESTATE INVESTMENTS

CBRE................................................................... Insert, 21 Hom Sotheby’s International Realty — The Stanfield Group...................................................42 ProActive Realty Investments Inc........................14

South Coast Construction & Repair....................34

South Coast Real Estate & Property Mgmt........8

LANDSCAPING

SVN/Vanguard Investment Properties..............12

Critical Environments, Inc. .....................................66

SVN/Vanguard Investment Properties—

LEAK DETECTION

California Rooter & Plumbing................................29 LENDING

Webster.....................................................................59 W. R. Gorman................................................................41 ROOFING

Dale’s Roofing...............................................................55

DRAINS

American First Credit Union...................................70

Aarow Drain & Plumbing..........................................4

Bona Fide Mortgage..................................................17

McCarthy Roofing........................................ Insert, 51

California Rooter & Plumbing................................29

Chase Multifamily Lending.......................................2

McCormack Roofing..................................................27

DRAPERIES/BLINDS/WINDOW COVERINGS

MAIL BOXES

Royal Roofing................................................................19

Apex Window Decor.................................................14

ORCO Apartment Suppy.........................................49

SECURITY SERVICES

R&B Wholesale Distributors, Inc. .......Back Cover

Alertt Access Gate Controls....................................10

R&B Wholesale Distributors, Inc. .......Back Cover

MAINTENANCE, REPAIRS, PRODUCTS

DRYWALL

Brent Collins Construction......................................30

R&B Wholesale Distributors, Inc. .......Back Cover

ELECTRICAL

V & S Carpet and Flooring Services....................69

Buffalo Maintenance, Inc.........................................24

Brent Collins Construction......................................30 Buffalo Maintenance, Inc.........................................24 R&B Wholesale Distributors, Inc. .......Back Cover MOLD REMEDIATION

Guardian Roofs.............................................................20

TRAINING

The Art of Property Management.......................16 UTILITIES

ICF/SoCalGas.................................................................31 WATER HEATERS

California Rooter & Plumbing................................29

CARPET CLEANING

ENVIRONMENTAL SERVICES

American Environmental Specialists..................16

V & S Carpet and Flooring Services....................69

A-Tech Consulting, Inc. ............................................43

ORNAMENTAL IRON

WINDOWS

CLEANING SERVICES

American Environmental Specialists..................16

Alertt Access Gate Controls....................................10

California Replacement Windows.........................7

V & S Carpet and Flooring Services....................69

Wesierski & Zurek, LLP..............................................57

Brent Collins Construction......................................30

RSSA Home Improvement......................................23

68

Apartment News

www.aaoc.com

June 2018

ORCO Apartment Suppy.........................................49

V&S Carpet and Flooring Services Serving Southern California since 1990

We specialize in property management companies, homeowners, realtors and comercial property owners.

Flooring Installation

Cleaning Services

•

Carpet

•

Deep Steam Carpet Cleaning (Truck Mount)

•

Vinyl Plank

•

24/7 Water Damage Service

•

Laminate

•

Strip and Wax

•

Sheet Vinyl

•

Tile and Grout Cleaning

•

VCT and Tile

•

Cleaning Services

•

Hardwood Refinish

•

Upholstery Cleaning

Call us: (562) 601 - 8141 Visit us online:

www.vsflooring.com | www.vscleaning.com

17208 Roseton Ave. Artesia, CA 90701

June 2018

www.aaoc.com

Apartment News

69

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

A-Tech Consulting, Inc.................................................43

Carpet Crafts....................................................................63

National Service..............................................................43

Aarow Drain & Plumbing.............................................4

CBRE...................................................................... Insert, 21

ORCO Apartment Suppy............................................49

Access Exterminator Service.....................................61

Chase Multifamily Lending..........................................2

Out of the Gutter ..........................................................67

ACE Commerical Laundry Equipment, Inc.........22

Clearvue Technologies................................................39

ProActive Realty Investments Inc...........................14

AEI Corporation................................................................9

Consensys.........................................................................57

Rash Yambo Decking & Stairs..................................26

Alertt Access Gate Controls.......................................10

Critical Environments, Inc. ........................................66

R&B Wholesale Distributors, Inc. ..........Back Cover

All Proof Decks................................................................54

Dale’s Roofing..................................................................55

Roberts Management & Investments..................11

American Environmental Specialists.....................16

Duringer Law Group, PLC..........Inside Front Cover

Royal Roofing...................................................................19

Farmers Insurance —

RSSA Home Improvement.........................................23

American First Credit Union......................................70 Apex Window Decor....................................................14 Argos Home Systems...................................................22 Bath Crafters.....................................................................11 Beissel Insurance............................................................13

Theresa Simes Agency..........................................66

S M Painting Corp..........................................................22

Farmers Insurance — Rick Hackett.......................37

Sondance Painting........................................................28

Guardian Roofs................................................................20

South Coast Construction & Repair.......................34

Hom Sotheby’s International Realty —

South Coast Real Estate & Property Mgmt...........8

The Stanfield Group................................................42

SVN/Vanguard Investment Properties.................12

Block & Associates.........................Inside Back Cover

ICF/SoCalGas....................................................................31

Bona Fide Mortgage.....................................................17

JLE Property Management Inc................................33

Webster........................................................................59

Brennan Law Firm..........................................................45

JM Air Conditioning & Heating...............................26

The Art of Property Management..........................16

Brent Collins Construction.........................................30

Lee Walker Appraisals..................................................18

The Cabinet Depot........................................................30

Buffalo Maintenance, Inc............................................24

Lin-Ed’s Appliance Service & Repair......................53

The Countertop Factory..............................................28

C & C Paving Company, Inc.......................................60

Lloyd Pest Control.........................................................71

V & S Carpet and Flooring Services.......................69

California Replacement Windows............................7

McCarthy Roofing........................................... Insert, 51

W. R. Gorman...................................................................41

California Rooter & Plumbing...................................29

McCormack Roofing.....................................................27

Wesierski & Zurek, LLP.................................................57

Commercial Real Estate

Financing available for Western U.S. properties

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ORANGE

LOS ANGELES

SAN DIEGO

Connie Kelly

Teresa Fukushima

Teanna Timmons

Mobile 949.510.4426 ckelly@amerfirst.org

Mobile 562.393.0005 tfukushima@amerfirst.org

COUNTY

COUNTY

Commercial Real Estate Officer NMLS #1638375

Commercial Real Estate Officer NMLS #814503

Apartment News

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Commercial Real Estate Officer NMLS #1454059

Mobile 858.201.0443 ttimmons@amerfirst.org

amerfirst.org/CommercialRealEstate

*Visit amerfirst.org for details to apply. Membership requirements apply.

70

COUNTY

June 2018

GREAT NEWS FOR PROPERTY MANAGERS...

Easier scheduling...

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• Canine inspections, legal documentation & Bed Bug Clearance Certificates.

GOPHERS, PIGEONS AND NUISANCE PREDATORS • Coordination of wildlife trapping, dispersal & removal.

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June 2018

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Apartment News

71

RENTAL HOUSING RETROSPECT

Standard Rent Agreement

W

ith new laws and changes in the multifamily housing sector, forms are updated on a regular basis. This Standard Rent Agreement, Form No. 4 — covered furnished apartments. While it was considered the norm to offer furnished rental units back in the 60’s, today, you’ll probably only find them offered through Airbnb!

Have a moment you would like to share? Email it to Veronica Copeland at vcopeland@aaoc.com

72

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June 2018

Tenant Eviction Unlawful Detainer

150

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

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&

WHOLESALE DISTRIBUTORS, INC.

ONTARIO • HAYWARD • PHOENIX

YOUR NUMBER ONE SOURCE FOR APPLIANCES!

Attention All Property Management Companies, Builder & Developers & Housing Investors: From high end appliances to apartment grade appliances, R&B is your number one source.

Contact R&B Wholesale Distributors for all your appliance needs!!

• Next Day Delivery Available • Fleet of 25 Trucks • Experienced In-house Installers

2350 S. Milliken Ave. • Ontario, CA 91761 Toll Free: (800) 262-1946 • Phone: (909) 230-5400 Fax: (909) 230-5405

• Personally Assigned Sales Rep • Serving California, Arizona, and Nevada Since 1968

www.rbdist.com