June 2014 Apartment News

VOL. VOL. LIV LIV •• JUNE JUNE 2014 2014

aaoc.com

Don’t be left in the dark!

Make the “Switch” to Energy Saving Lighting!

See Page 5

In this issue: • Recognizing the Signs of Criminal Activity................................................Page 20 • Parking Restrictions: A Community Benefit or Discrimination against Renters?...................Page 26 • New Compensation Information..........Pages 9 & 34

•

VOLUME LIV

AAOC Education & Events 5 General Membership Meeting 25 The Basics of Resident Screening Seminar 37 AAOC’s Legal & Operational Forms Collection now available on USB or CD! 39 22nd Annual Golf Classic 45 Lunchbox Learning — Mold Operations & Maintenance 46 AAOC’s Legal and Operational Forms 57 CAM Online Certified Apartment Manager Courses 65 NAA Community Site & Online Resource Center 69 Mold Operations and Maintenance Plan Manual

Departments 4 President’s Message — Online Auctions for Apartment Sales

6 10 12 16 18 47 49 54 55 70 72

Executive Director Report — Lou’s News Sacramento Report Legal Corner — Questions and Answers Federal Focus Dear Maintenance Men Welcome New Members Your Elected Representatives PSC Corner — WestCoast Property Management & Real Estate Product & Service Council Members’ Buyer’s Guide Advertisers’ Index — Category Advertisers’ Index — Alphabetical

Features 20 How to Recognize Apartment Crime 26 Parking Restrictions: A Community Benefit or Discrimination Against Renters? By Julia Araiza 30 April General Membership Meeting Recap 34 Apartment Manager Compensation By Kirk Davey 40 Three Ways To Track Your Apartment Advertising Like A Hawk By Ernest F. Oriente 42 There is Nothing Like a Catastrophe to Test Our Disaster Readiness! By Jerry L’Ecuyer and Frankie Alvarez

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JUNE 2014

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

JUNE 10 - Board of Directors Meeting

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com Executive Director — Lou Penrose Rossetti Editor in Chief — Lou Penrose Rossetti n Managing Editor — Veronica Copeland n Design & Production — Dave Moeller/Graphic Angles n Printing — Sundance Press n

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n n

Julia Araiza Vicki Binford Tom Cummings Barry Durham Stephen C. Duringer

Tuesday, 7:00–8:45 pm, Embassy Suites See Page 5

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The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

17 - General Membership Meeting

Tuesday, 6:00 pm, AAOC Offices

4 - 4th of July Holiday

16 - Basics of Resident Screening Seminar

Friday, Office Closed

Wednesday, 3:00–5:00 pm, AAOC Offices Page 25

8 - Board of Directors Meeting

24 - Lunchbox Learning – Mold Maintenance

Tuesday, 6:00 pm, AAOC Offices

Thursday, 12:00–1:30 pm, AAOC Offices Page 45

A U G U ST 11 - Golf Tournament

12 - Board of Directors Meeting

Monday, Los Coyotes Country Club Page 39

Tuesday, 6:00 pm, AAOC Offices

Mark Your Calendars…

Our Certified Housing Provider Education Program starts in September.

Nick Lieberman Alan Dauger Dean Zarkos John Tomlinson Nicholas Dunlap Craig Kirkpatrick Michael Chew John Tomlinson

Tim Gorman Dale Hayden n Jerry L’Ecuyer n Jim Loftus n Rick Roshan n n

Directors Emeriti n n n n

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw William R. Gorman n Robert B. Larry L. Lollman Thompson

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President’s Message

BY N IC K LI E BE R MAN

Online Auctions for Apartment Sales

K

now anything about buying and selling apartments via online auction? The technology for it didn’t exist ten years ago, but it certainly does now.

I recently took a closer at the process when Orange County’s very first non-distressed multifamily property was sold at an online auction in March. I got wind of the transaction thanks to AAOC board member, Tim Gorman, a principal in Brea based, WR Gorman and Associates, the firm that took the property to auction as the listing broker.

Like probably many of you, I have tended to associate the idea of a real estate auction with troubled properties that were either over encumbered or otherwise facing substantial difficulties.

Discussions with Tim, and his father, Bill Gorman, founder of WR Gorman and a former AAOC board president, peaked my interest and got me wondering if this relatively new transactional format could be a cost effective choice for apartment investors holding stabilized, desirable properties (versus distress properties) and whether online auctions could possibly be expected to produce better bottom line net proceeds for multifamily properties in sound condition compared to proceeds that might be generated when sold in a conventional format.

As indicated, the aforementioned property auctioned in March fell into the trouble free category. It was an eight

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properties totaling $26 billion in sales, according to their website. It auctioned $2.6 billion in apartment assets from 2010–2013. The company has over 1,000 employees.

I asked Michael Anaya, auction. com’s VP of business development for commercial real estate, how big a factor auctions are these days in the overall real estate market. “A best guess is that auctions comprise about 3% of total real estate sales nationwide”. Anaya doesn’t expect online auctions to replace the traditional real estate sales format, but does see online auctions garnering an increased market share over time.

Some of the basic components of the auction.com format are:

unit, 1977 built, 6,488 SF Lake Forest apartment in average condition with a stable cash flow and tenancy history.

Why then did the seller go the unconventional, online auction route?

In this instance there was a timing motivation. A long time OC resident who self-managed his units, the seller was relocating to another state and wanted the property sold by the time of his move, which was targeted for about three months downstream.

At the outset seller did in fact list the property with WR Gorman in the traditional listing format. But after the initial marketing of the property failed to result in an acceptable offer at seller’s desired price point, seller and broker regrouped and determined that the online auction process gave the seller his best opportunity to achieve a fair price by a date certain.

For this seller, there was a happy ending. Tim advises that the property sold at auction for $1,650,000, $50K above the seller’s reserve price (the predetermined minimum price, as discussed further down). The $1,650,000 final auction price reflected a 11.91 gross rent multiplier.

The auction company used was auction.com (a member of AAOC’s Product and Service Council), the largest online real estate auction operation in the nation. auction.com launched its online auction platform in 2008 and has since auctioned over 100,000 residential and commercial N E W S

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• Seller incurs no fees or commission to auction.com (but does typically pay a commission to an independent listing broker, such as WR Gorman & Associates); • Buyer pays 5% of sale price to auction.com as a “buyer’s premium” (example: property sells for $2 million — buyer pays $2 million to seller, and additionally, $100,000 to auction.com as the 5% buyer’s premium); • Seller sets a “reserve price”, which is a minimum sale price at auction; bidders know that there is a reserve price, but don’t know the amount until such time as a bid during the President — continued on page 44 n

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Tuesday, June 17, 2014 ◆ 7:00–8:45 pm

Don’t be left in the dark!

Make the “Switch” to Energy Saving Lighting!

In almost every area of multi-family apartment complexes, or even single-family residences, there are opportunities to install energy saving LED lighting and lighting controls. Did you know that LED lighting lasts 3 to 5 times longer than traditional sources? This means maintenance crews can focus on other areas instead of being on ladders all over your property changing out light bulbs! Something else to consider is conservation and learning where and when you should be installing fixtures with occupancy sensors to use light only when you need it.

Join us as we “shine light” on the following topics: The mechanics of LED lighting and how to choose what is right for you How retrofitting your existing light fixtures will help you save on electricity bills and energy costs How to reduce lighting output during low occupancy hours What LED light bulbs are available for SFR’s and individual units What areas on property are appropriate for retrofit?

Guest Speaker:

Alison Brown Principal, Specification Sales Total Lighting Concepts, Inc.

Before the Meeting…

Enjoy 20% off meals at the Serengeti Restaurant — just mention AAOC!!

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Remember…PSC Members will be in attendance passing out raffle tickets and networking before the meeting!! Come for your chance to win!!

Lou’s News

BY LOU P E N ROSE ROSSE T TI, E X EC UTIVE DI R EC TOR

L

in Sacramento.

To that end, members of the Apartment Association of Orange County’s Legislative Committee recently visited the California State Capitol in conjunction with the Annual Sacramento Legislator Fly In Meetings.

For the AAOC, our focus in Sacramento was on three key bills that would have adverse effects on the rental housing industry. With the help

tive and policy staff, and show the flag ast month I reported on the of our industry. I told you it was imporannual National Apartment tant, and it is.

Association’s Annual Capitol What most industry professionals Conference and Legislative Fly In held often don’t know is that the location of in Washington, DC. I preached the the mightiest seat of power is right here importance of having thousands of apartment home industry professionals, at home. State and local lobbying effort NAA affiliate members, staff, and vol- remain ongoing and they should. So much of our multi-family housing unteers gathering on Capitol Hill and industry is affected by laws and reguliterally walk the halls of Congress to JLE.ad:Layout 1 3/8/10 11:21 AM Page 1 coming out of the State Capitol lobby their lawmakers, educate legisla- lations

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Assemblymember Diane Harkey, Ray Maggi.

From left: Dauger, Hutchinson, Maggi, Assemblymember Travis Allen, Smock, Lieberman.

Discussing Issues with Senator Lou Correa.

Discussing legislation with Assemblymember Travis Allen.

General Counsel Jon Smock, John Tomlinson, Assemblymember Mike Morrell.

Tomlinson, Smock, Senator Andy Vidak, Dauger, Maggi, Lieberman.

of AAOC’s Jon Smock, who’s monthly column appears here in Apartment News magazine, we were able to meet with many members of our own Orange County State Assembly and State Senate delegation.

Our leg team offered the constant refrain: the Apartment Industry in the OC is not small: there are over 545,000 apartment homes in Orange County which translates into $38 billion in

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economic activity. That economic footprint supports an estimated 950,000 jobs. Jobs right here in Orange County.

This year’s focus was mainly on three pieces of legislation.

In the California Assembly, Assembly Bill 2408 (AB 2408) is authored by Assembly member Ammiano. According to our lobbyist Jon Smock, under this bill, if a rent control city fails to address their own N E W S

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housing needs, cities can prevent landlords from going out of business, and force them to provide rental housing against their will. The bill will also require Ellis Act evictions to go through normal civil trial proceedings, as opposed to speedy unlawful detainer proceedings.

Assembly Bill 2561 (AB 2561) Lou’s News — continued on page 8 J U N E

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7

Maggi and Tomlinson discuss legislation with Assemblyman Tom Daly.

Maggi, Assemblymember Tom Daly, Dauger, Lieberman.

Lou’s News — continued from page 7 is authored by Assembly member Bradford. AB 2561 would establish a new tenant right to grow food for personal use or commercial sales inside and outside a rented unit or home. The bill does not consider all the ways a rental unit can be damaged or the increased and substantial landlord liability.

And across the way in the California Senate, Senate Bill 1439 (SB 1439), authored by Senator Leno, would bar landlords from going out of business for at least the first 5 years of ownership.

As well it would require landlords to rent their units and manage their properties during this 5-year period even if the landlord cannot or does not want to. This would only apply to San Francisco.

Our organized meetings took us through over a dozen legislators’ offices and we offered our detailed and

Lieberman, Tomlinson, Assemblymember Scott Wilk, Maggi, Dauger.

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a political mosaic and always results in robust debate, fierce campaigns, and sometimes compromise.

As we move forward into November of 2014, seven of the eight Assembly seats are on the ballot. They include the soon to be rare termed out open seat races, and the less rare hotly contested incumbent vs challenger races. Stay tuned for updates on all things political in OC.

thoughtful oppositions. The face to face sit down between rental housing industry partners and elected lawmakers of the state legislature, literally in the state Capitol in Sacramento has value, and I believe our collective voice was heard.

Orange County California is currently represented, in whole or partly, by seven members of the California State Assembly and four members of the California State Senate. It is truly

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Amends General Minimum Wage Order and IWC Industry and Occupation Orders

Please Post Next to Your IWC Industry or Occupation Order

OFFICIAL NOTICE

California Minimum Wage MW-2014

$8.00 $9.00 $10.00

Minimum Wage - Every employer shall pay to each employee wages not less than the following:

per hour beginning January 1, 2008

per hour beginning July 1, 2014

per hour beginning January 1, 2016

To employers and representatives of persons working in industries and occupations in the State of California:

SUMMARY OF ACTIONS

TAKE NOTICE that on September 25, 2013, the California Legislature enacted legislation signed by the Governor of California, raising the minimum wage for all industries. (AB10, Stats of 2013, amending section 1182.12 of the California Labor Code.) Pursuant to its authority under Labor Code section 1182.13, the Department of Industrial Relations amends and republishes Sections 2, 3, and 5 of the General Minimum Wage Order, MW-2007. Section 1, Applicability, and Section 4, Separability, have not been changed. Consistent with this enactment, amendments are made to the minimum wage, and the meals and lodging credits sections of all of the IWC’s industry and occupation orders.

This summary must be made available to employees in accordance with the IWC’s wage orders. Copies of the full text of the amended wage orders may be obtained by ordering on-line at www.dir.ca.gov/WP.asp, or by contacting your local Division of Labor Standards Enforcement office.

1. APPLICABILITY

The provisions of this Order shall not apply to outside salespersons and individuals who are the parent, spouse, or children of the employer previously contained in this Order and the IWC’s industry and occupation orders. Exceptions and modifications provided by statute or in Section 1, Applicability, and in other sections of the IWC’s industry and occupation orders may be used where any such provisions are enforceable and applicable to the employer.

2. MINIMUM WAGES

Every employer shall pay to each employee wages not less than eight dollars ($8.00) per hour for all hours worked, effective January 1, 2008, not less than nine dollars ($9.00) per hour for all hours worked, effective July 1, 2014, and not less than ten dollars ($10.00) per hour for all hours worked, effective January 1, 2016.

3. MEALS AND LODGING

Meals or lodging may not be credited against the minimum wage without a voluntary written agreement between the employer and the employee. When credit for meals or lodging is used to meet part of the employer’s minimum wage obligation, the amounts so credited may not be more than the following: LODGING Room occupied alone………………………………............................

Room shared……………………………………………………………..

Apartment – two thirds (2/3) of the ordinary rental value, and in no event more than:…………………………………………………………

Where a couple are both employed by the employer, two thirds (2/3) of the ordinary rental value, and in no event more than:..…….

MEALS Breakfast………………………………………………………………….

Lunch……………………………………………………………………...

Dinner……………………………………………………………………...

Effective January 1, 2008

Effective July 1, 2014

Effective January 1, 2016

$37.63 per week $31.06 per week

$42.33 per week $34.94 per week

$47.03 per week $38.82 per week

$451.89 per month

$508.38 per month

$564.81 per month

$668.46 per month

$752.02 per month

$835.49 per month

$2.90 $3.97 $5.34

$3.26 $4.47 $6.01

$3.62 $4.97 $6.68

4. SEPARABILITY

If the application of any provision of this Order, or any section, subsection, subdivision, sentence, clause, phrase, word or portion of this Order should be held invalid, unconstitutional, unauthorized, or prohibited by statute, the remaining provisions thereof shall not be affected thereby, but shall continue to be given full force and effect as if the part so held invalid or unconstitutional had not been included herein.

5. AMENDED PROVISIONS

This Order amends the minimum wage and meals and lodging credits in MW-2007, as well as in the IWC’s industry and occupation orders. (See Orders 1-15, Secs. 4 and 10; and Order 16, Secs. 4 and 9.) This Order makes no other changes to the IWC’s industry and occupation orders.

These Amendments to the Wage Orders shall be in effect as of July 1, 2014.

Questions about enforcement should be directed to the Division of Labor Standards Enforcement. Consult the white pages of your telephone directory under CALIFORNIA, State of, Industrial Relations for the address and telephone number of the office nearest you. The Division has offices in the following cities: Bakersfield, El Centro, Fresno, Long Beach, Los Angeles, Oakland, Redding, Sacramento, Salinas, San Bernardino, San Diego, San Francisco, San Jose, Santa Ana, Santa Barbara, Santa Rosa, Stockton, and Van Nuys.

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Sacramento Report

BY JON SMOC K

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s prognostications go, the scheduled events reported in these pages last month went off pretty much as planned. AAOC’s leadership team, along with representatives from several other Californiabased NAA affiliates, met in Sacramento with Assembly Members and Senators to discuss legislative measures of particular interest or concern. The two most obvious and important bills on their radar were the measures emanating from San Francisco’s Draconian housing policies.

These two bills (SB 1439 and AB 2405, highlighted in previous articles) set the stage for consideration of the extent to which government may require a person to remain in business against his or her wishes.

SB 1439 survived its first policy committee hearing unscathed. The next hearing will likely produce the same result, with the issue then moving on to the Senate Floor where it will face an uncertain future. AAOC and other property interests remain adamantly opposed to this measure. In contrast, the author of AB 2405 announced at the first policy committee meeting his intention to rework the bill to simply mask from public view any eviction proceeding emanating from an Ellis Act termination notice. This seemingly benign approach, designed to deter negative credit reporting similar to that in a foreclosure situation, is in fact fraught with untold added problems arising from encouraging tenants to contest an owner’s right to go out of

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• AB 2508 would require responsive pleadings in unlawful detainer cases to state with some particularity the facts supporting various alleged affirmative defenses.

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• AB 2561 would require an owner to permit a tenant to participate in personal agriculture (grow edible plants) in portable containers in the tenant’s private area subject to various qualifications and restrictions.

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business. The distinction will be debated at the next policy committee hearing where the revamped bill will be considered.

Meanwhile, a number of other bills are working their way through the committee process. Here is a summary of several of them.

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• AB 2451 would expand the use of water submeters in multi-unit properties by removing some impediments to prompt testing of units, allowing meter testing and sealing by any county sealer for use in any county in California.

• AB 1474 would require instead of permit the Public Utilities Commission to institute a program to provide low-income households direct financial assistance in water bills.

• AB 1513 providing a complex procedure for posting property ownership information on alleged vacant property and listing the property ownership information with the district attorney or city attorney to seek law enforcement assistance in dealing with squatters.

• AB 1522 provides a process for mandating employer-paid sick days for employees who work in California 7 or more days in each calendar year; sick days to be accrued at a rate of one hour for each 30 days’ of employment and useable after 90 days of employment.

submeters in newly constructed units after January 1, 2015.

• AB 2175 would create the Renter’s Tax Assistance Act within the confines of existing law to provide scaled dollar assistance for lowincome households.

• AB 2181 would provide for seismic retrofit of existing buildings identified by local governments to be potentially hazardous.

• AB 2372 would modify existing law relating to transfer of ownership interests for property valuation (tax) purposes.

• AB 2485 would re-enact a law that expired with regard to a pilot program permitting city attorneys to file unlawful detainer actions against any person accused of illegal firearms activity.

• AB 2617 would prohibit the waiver of protected constitutional or stat-

Don’t delay any longer, call AAOC’s help desk at

(714) 245-9500 or visit us on the web: www.aaoc.com

Stay tuned for more on these and other bills of particular interest to owners and managers of residential rental properties. The session is now heating up as we approach the halfway mark toward getting bills passed by their house of origin. Then the fun begins anew as we repeat the process in the second house and stumble on into the June election.

Jon D. Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

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encourage my tenants to pay rent by electronic funds transfer. I use the apartment association’s lease, which states “If Resident fails to pay the rent in full by the end of the 3rd day after it is due, Resident shall pay a late charge of $100.00 as additional rent…” One tenant seems to initiate the EFT later than the 1st day of the month, but I can’t be certain of what day it is, and if that day is a week-end or holiday, I see no

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sign of her payment in my bank until the following bank business day. That can mean I see the payment on the 5th or 6th day of the month. Is her rent late? When is rent legally considered paid? If my tenant gives me a check on the 3rd day of the month, and that day is a Saturday and I deposit it that day, I can see a pending transaction immediately, but the funds are not available to use until the next bank business day. With a check,

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I know when the transaction is initiated and completed. With an EFT, I only know when the transaction is completed.

When rent is paid by ETF, it is considered received by you when it is credited to your account. It is immaterial when the tenant initiated the transfer, the date which the funds actually are credited Q&A — continued on page 14

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Q&A — continued from page 12 to your account is controlling. In the case of a check or draft delivered to you, it is the date which you actually receive the actual check or draft. You have control over the funds/payment instrument upon deposit of funds or receipt of the actual check. Of course the specific terms of your lease control. Most leases require that the resident ‘deliver’ the rent to you on or before the first. This eliminates the old ‘check is in the mail’ excuse. However, some ‘creative’ landlords insist on writing their own ‘special’ terms on their leases, and if those special terms require the tenant to ‘mail the check to a PO Box’ or put it in a ‘drop box,’ then these terms may alter the date of payment, and in some cases may shift the risk of loss in the mail to you the landlord rather than the resident. Additionally, if the account number provided for the resident to make his ETF to is incorrect and the delay is caused by the landlord’s incor-

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rect instructions, then the resident will be provided additional time. For these and many other reasons, it is very important not to alter the language provided to you in your apartment association forms, they typically anticipate these types of situations.

I recently had the pleasure of spending my entire morning watching small claims cases come and go, while waiting for my own. The more I watched, the more I realized that it is a highly “subjective” area, and prone to a lot of “creative” testimony. Needless to say, by the time my case was called my confidence level had been reduced several notches. I guess I did ok, at least better than most, but I’m not sure what I could have done that would have helped. Can you give me some pointers that will help me out next time?

I have an apartment building with a small work out area, kind of like a mini gym. There are a few exercise machines, a treadmill and some exercise mats. I’ve been worried about somebody hurting themselves and then suing me, claiming I was somehow negligent in maintaining the exercise equipment. I’m thinking about just turning it into a storage room. Is there any way I can keep the exercise room, the tenants really enjoy it, but eliminate the risk of being sued for negligence?

Until just a couple of years ago, the answer was no. Landlords, by statute, could not add exculpatory language to their leases prohibiting residents from suing them for negligence relating to the rental property. A couple of appellate court ruling just might effectively change that. The courts have ruled that the prohibition should only relate to the core rental unit, and does not necessarily extend to a non-core amenity, such as workout gyms, a recreation room or other entertainment amenity.

A release and waiver of liability for injury suffered in the apartment itself, the garage or parking area, a walkway or corridor would be ineffective, however, a properly drafted release and waiver of claims for injury suffered in a gym, recreation room or entertainment facility, or other non-core amenity would be effective. The cases are fresh, the ink is barely dry, but the theory is well reasoned and should be upheld if challenged. This is good news for landlords in this crazy litigious world we live.

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If landlords and tenants are meeting in small claims court, it usually is because the tenant is suing the landlord over a security deposit, or the landlord is suing the tenant over damages done to the unit over and above the security deposit, or some combination of the two.

Whatever the underlying cause of action, there are many things a landlord should do that would greatly reduce the chances of being brought into a suit, or if a suit is brought, will greatly increase the landlord’s chance of prevailing.

Proper tenant screening at the inception of the tenancy will effectively weed out the “habitual” litigant. By verifying past tenancies, many former landlords will volunteer past disputes, and their outcome, with you. Using the proper rental agreement will also aid you in a future lawsuit, by clearly identifying rights and duties of all parties during the tenancy. A properly completed move-in inspection form, signed by the tenant establishes a baseline in which to determine future damage. Proper documentation recording requests for repairs, actual repairs made, defining the cause of the needed repair, and correspondence documenting any alleged breach by the tenant, such as over-crowding, failure to clean or maintain, or other misuse of the premises.

Upon the tenants moving out of the unit, it is important to carefully prepare a move-out checklist detailing any and all damage to the unit. Excessive damage

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to walls, or carpet covered with pet stains or ground in dirt and oil.

Remember that you are required to properly account for the security deposit within twenty-one days of receiving possession, charging the tenant only for damages and cleaning in excess of ordinary wear and tear. Stay away from any “standard cleaning fee”, only pass on proper deductions. If the tenant damaged it, don’t be afraid to charge him for it, conversely, if the tenant left the premises in the same condition as when he got it, then refund the deposit.

One last thing, if you go to court, be prepared, be organized, and be truthful.

I have a tenant in the third month of a one year lease. In his rental agreement, it provides permission for one dog weighing less than 40 pounds. I want to change the written agreement to prohibit the tenants from keeping pets. The building was just sold and the new owner does not want pets. The dog

hasn’t been a problem but as the manager, it is not my decision to make. My question is can I change the terms of the rental agreement with a Notice of Change in Terms of Tenancy to have the tenant remove the pet?

Yes, but the effective date of the change will be upon expiration of the lease.

When a tenancy is for a fixed term such as a 12-month lease, during the term of the lease, neither party may unilaterally change the terms and conditions of the lease with a Notice of Change in Terms of Tenancy. Although you have a new owner, the owner takes subject to any leases in effect. That is, the owner must honor the lease agreements entered into with the previous owner. Thus, the dog will be allowed to remain on the property at least until the lease expires. Upon expiration of the lease, the new terms can be imposed. Your tenant’s option at that time would be to either remove the dog, or he may choose to terminate his tenancy by

serving you with a notice to vacate.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 225,000 landlord tenant matters throughout California, and has collected over $130,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Visit www.DuringerLaw.com for more information.

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Federal Focus — The National Connection

BY GR EG BROWN

Apartment Industry Colleagues

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partment Industry Colleagues, If the GOP were a corporation, the public relations department would be exhausted from the month of April. Three of its members in the House of Representatives, Mssrs. McAllister, Grimm and Stockman, were caught on film in a compromising position with a staffer, placed under a federal 20-count indictment and reported to be under

less effective now. Voters know that members of both parties engage in these types of shenanigans and have frankly become desensitized to them.

These events do, however, serve to distract from the larger political narrative the GOP is attempting to emphasize with voters. Instead of getting to talk about the Affordable Care Act or jobs, they have to spend time responding to the drama and showing that they are dealing with the members involved. In this instance party leaders are gently (or not so gently) trying to move “do-badders” out of their seats in Congress. As it happens, Rep. Vance McAllister (La.) has already said he will not run for re-election though Republicans are trying to get to resign now. Rep. Michael Grimm (N.Y.) did step down from his seat on the Financial Services Committee, but has vowed to continue his own re-election campaign as he defends himself in court.

Rep. Steve Stockman’s (Texas) situation is the least tenuous of the bunch as the ethics inquiry has just begun and could take many months to complete.

House Speaker John Boehner (R-Ohio) also made news last month for teasing some members of the GOP that they could not handle the difficult legislative issue of immigration reform.

The Speaker has said on several occasions that he wants to pass reform, though the Senate-passed measure will not be the starting point. He sees both the policy importance of reform and

investigation by the House Ethics Committee for campaign finance infractions, respectively. Now, it’s unlikely the voting public believes that the actions of these three men are in some way indicative of a larger problem within the Republican Party, despite efforts by some Democrats to paint them that way. While that strategy worked for Democrats in 2006 during the Jack Abramoff debacle, it is much

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the political necessity for Republicans to deal with it if they want any chance to be competitive nationally in the future. Unfortunately, his desires bump up against conservatives in the GOP who are squarely opposed to any reform that includes a path to citizenship for undocumented workers currently in the country. These same members are worried that the House leadership will attempt to force passage of reform or pieces of reform in other bills. As Rep. Steve King (R-Iowa), a leading tea party conservative in the House, remarked recently to Politico, “You have to man the watchtowers 24/7.”

This does not bode well for reform occurring this year, a priority issue for the apartment industry.

I was hoping to be able to report to you that the Senate Banking Committee successfully reported out a housing finance reform bill in April. Alas, the scheduled markup was postponed in order for the Chairman and Ranking Member to gather more support from

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their respective sides of the Committee.

The bill is almost assured to be passed by the Committee, but the stronger the vote, the better chance of passage by the full Senate. To gather those additional votes, the Committee leaders will have to make some tweaks to the underlying bill (which the apartment industry supports), all the while maintaining the balance in the bill that can appeal to both sides of the aisle. Those members of the Committee who are being courted for their support represent the more conservative and liberal branches of the Republican and Democratic parties, respectively. What they require to back the legislation could upset that balance and will have to be carefully considered. Stay tuned for news on developments on this issue and progress in the Senate.

Finally, I want to highlight for you a partial victory achieved at the end of April for our nation’s military personnel and for the Military Housing Privatization Initiative (MHPI). The

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MHPI is a 20-plus year public/private partnership, in which many NAA firms participate, that helps to meet the housing needs of the two-thirds of our military personnel who do not live in on-base housing. The House Armed Services Committee rejected a request by the Department of Defense to cut soldiers’ Basic Allowance for Housing or BAH, the subsidy given to every serviceman and woman to help cover their housing costs. Not only would this have increased out-of-pocket housing expenses for military personnel, it would undermine the funding stability of long-term privatized military housing contracts. That in turn impacts reserves for capital repairs, maintenance and on-site services at these communities. This is not the end of the story as the Senate still has to act; however, the House action is an excellent start. On a related note, members of the NAA Privatized Military Housing Federal Focus — continued on page 32

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: I am about to undertake a landscape rehab project at my building. My problem is that I have a 25-foot King Palm in the way. Can this palm be moved? I’ve also heard that landscape companies will pay for good-sized palms or at least remove the tree for free. Is this true? John

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Dear John: Good question. We contacted a couple of local tree and palm experts in our area. They said King Palms do not travel well and if they are laid down on their sides for transport, they have a low survival rate. For that reason most tree companies will not pay for or remove a King Palms for free. The cost of hiring a crane truck and crew for transplant, most likely will be more than the palm is worth. If it were us, we would try to find a way to include the palm in our new landscape plans or pay for a tree removal service.

Dear Maintenance Men: I have a funny problem with the automatic vehicle gate at an apartment building we manage. It gets stuck open at odd times for no reason. I have sent the handyman to repair the gate, but he found nothing wrong with it.

Manual

Dear Manual: Double check all the gate systems are working properly. Chances are the problem might be a stuck remote control unit in one of the resident’s car. What happens is the control button is stuck on and when the resident comes home, the gate opens automatically and chances are they are parking close to the gate.

When they leave the property and get out of range of the gate receiver, the gate returns to normal operation. Finding the defective remote control unit will require a bit of detective work. You will want to determine the range of the controller, and then talk to the owners of the cars parked within the range. Another possibility may be that the remote receiver is failing. The gate will open when cars exit by driving over the gate “loops”, but will be unable to re-enter with their remote control units. The receiver is located near the gate motor assembly and can easily be replaced.

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Dear Maintenance Men: I am in the process of installing new dead bolt locks on a number of doors at my building. These doors have never been drilled for dead bolts before. The problem I’m running into is how to line up where to drill for the latch plate in the doorframe.

Do you have any good tricks for getting this done? Ken

Please send us your Maintenance Questions!!!

To see your maintenance question in the “Dear Maintenance Men” column, please send submission to: Questions@BuffaloMaintenance.com.

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Dear Ken: Indeed we do. Lip stick or shoe polish is the answer. After the dead bolt lock is installed in the door and with the door open, extend the bolt. Now, dab the end of the bolt with lip stick or shoe polish and return the bolt to the unlocked position. Close the door and attempt to lock or extend the bolt into the frame. Open the door and on the frame should be the exact location of the latch bolt hole. Using a one-inch wood bit; bore a hole 1.5 inches deep to complete the installation.

Another method is to cut a oneinch thick dowel rod three inches long, insert a small finish nail into the end of the dowel rod, and be sure to center the nail. Cut the head of the nail off.

With the dead bolt lock removed from the door, insert the dowel rod into the latch hole in the door with the nail end facing out. Close the door and with your finger, push the dowel rod into the doorframe. Pull the rod out and your drilling site is marked exactly. One last item, if you are doing a number of doors, it may be worth purchasing a doorknob drilling jig. It will contain all the tools needed for professional door lock drilling and installation. The kit typically costs between $50 for a home improvement store kit and up to $400 for a professional kit. The $50 kit is fine if you only have a couple of doors to drill, however, if you have a lot of dead bolts to install, the professional kit is worth the money in the time and frustration it saves.

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10/23/13 9:40 AM

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How to Recognize Apartment Crime

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he most critical part of any crime prevention and eradication game plan is recognizing the signs of criminal activity or potentially unsafe living conditions.

One man who is an expert at spotting such signs is Legacy Community Housing Corporation founder Brent Sobol, who has made a career out of repositioning distressed multifamily housing properties of 100 units or more in low-income areas. He will be heading up an education session at NAA’s June conference titled “Turning Crime-Ridden Properties Into Profitable Communities.”

What follows covers some of the things he will discuss at that event: National Apartment Assoication: Mr. Sobol, please introduce yourself to our readers.

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Brent Sobol: I’m a third-generation apartment property manager. My first assignment was managing my fraternity house in college. If I could manage that housing, there is NO housing I can’t manage! I’ve been doing this for about 15 years, and I’m passionate about safe housing. I got into this by accident, because I bought a property in Atlanta that had out-of-control crime. It was either sink or swim. It forced me to get knowledgeable quickly about what to do about this stuff. So, I engaged in a pretty aggressive self-study, reading everything I could find and talking to all different types of law enforcement and members of the criminal justice system, whether it be juvenile justice or prosecutors. I figured out realworld, cost-effective solutions that take dangerous properties and makes them award-winning properties.

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NAA: With that first property, how long did it take before you got things working the way you wanted them to work?

Sobol: I had a massive learning curve.

There weren’t resources available to just call on. It ended up taking about three years. It was a large property, with 300-plus units.

NAA: What were some of the early strategies that you were able to employ there that turned things around?

Sobol: You have to have great curb appeal, even if the neighborhood isn’t demanding it. That said, there are some basics to apartment crime prevention such as proper lighting, proper locks on windows and doors, proper landscaping, and proper office protocols.

Crime — continued on page 22

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Crime — continued from page 20 NAA: When people do think about crime-ridden apartment communities, some stereotypes come to mind. But does crime occur only at affordable housing communities or is it across all types?

Sobol: I believe that crime is our industry’s dirty little secret. Everyone has it, and no one likes to talk about it because it’s unpleasant and not always easy to address. Crime shows itself differently in different asset classes.

Those that have more can afford to hide their behavior better, in my opinion, than those that don’t make more. I think there are more drugs in the higher-end areas than the lower-end areas, because they can afford it.

NAA: Are there strategies specific to Class A apartments versus Class C or D in terms of combating such crime?

Sobol: I don’t like to talk about strate-

gies according to asset class. because every crime problem is propertyspecific and location-specific and, frankly, owner- and managementcompany specific. The laws are different in every municipality, and management companies all have different policies and procedures related to how they address these issues.

NAA: What are the growing trends in apartment crime today?

Sobol: I think employee dishonesty is one, whether it’s maintenance or when you are dealing with the money. I think that teen hybrid gangs are another problem. Fraudulent credit documents presented at the time of rental application is a HUGE Trend right now, too.

NAA: Some of our readers may not be familiar with that term. What are “teen hybrid gangs?”

Sobol: Traditional gangs would be the infamous Bloods and the Cripps.

Hybrids are essentially off-shoots where

it is a much smaller, localized set of people doing bad things. It is a gang that doesn’t affiliate with a national or international gang. It’s a start-up gang.

They’re especially hard for the police to deal with, because they don’t have rules generally that are predictable, which makes them hard for people like me to deal with. Another trend is utility theft, stealing electricity or gas or cable.

In certain areas, metals theft is also big.

And to take that a step further, R-22 theft which is freon is also growing.

They’ll actually go in and take out the refrigerant, evacuate it from the system, and then use it someplace else.

NAA: Unbelievable. So, how do you fight it all? Increased security personnel?

More patrols? Get the residents involved.

Sobol: How do you fight it? My answer is that you teach awareness and back it up with action. You then engage the residents, empower them with your Crime — continued on page 24

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Crime — continued from page 22 support so that they become involved with fighting crime. You teach vigilance.

That is what my class in Denver is going to do. It’s going to prove over 100 solutions and awareness photos of what this stuff looks like. So when a manager sees it or a maintenance person sees it or an owner sees it, they can choose whether or not they do something about it or call the police. A unique thing about my presentations is that they are all photos or videos that I have taken from my 15-year career managing, owning, consulting, and educating from properties all over the country where I’ve seen unique situations. For the benefit of the community, I’ve documented it all with photos. We then talk about it in a rapid-fire presentation.

NAA: In your view, when does the owner/manager take care of a problem in-house and when is it time to call the police and get them involved?

Sobol: If anyone ever feels unsafe, they should always call the cops. But what I’ve learned is that everyone’s threshold for “What’s safe?” is different. When it doubt, call the cops. But a responsible property manager is going to be engaged with his or her customers. A simple conversation to find out what’s happening is usually appropriate.

NAA: What are some specific red flags that operations staff should look for likely indicates drug crime, gang activity, and that kind of stuff?

Sobol: The basics really do apply.

Graffiti is always a red flag. It’s probably the biggest red flag. Others include sneakers hanging over utility lines or placed at the back door and persons with “teardrop” tattoos.

But you also want to look at what types of crime are happening. Are you having loitering? Are you having trespassing? Are you having break-ins? Are you having car thefts? Are you having murders? Are you hearing gunshots?

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generally let you know what you’re dealing with and can provide for a prescription to resolve it. Unless you’ve got a really crime-infested property, most turnarounds can be achieved by removing a small percentage of the population. There is a tendency to want to believe that in some of these apartment communities, everybody is bad. That’s just not true! You need to figure out which ones are being the knuckleheads and swiftly get them off your property as legally as possible.

And don’t worry about the bottom line here because most folks causing the problems either don’t live on your property or have delinquent accounts.

My theory is you want to have a targeted and tactical approach to resolving the problems. You don’t want to throw good money after bad. You don’t want to just hire guard companies. Hiring guard companies without a tactical, targeted plan is akin letting water down the drain.

in their entire careers. I remember this one couple. They were married, and the husband was a crack user. We got reports of drug use, and we intervened.

We did a “knock and talk.” We knocked on the door and talked with him, then had a counseling session with him. We didn’t arrest him, and he quit as a result.

His wife came to me a month or two later and said they’d been married for 20 years, and that since he got off drugs, these had been the best days of their life. When you hear stories like that, it compels you to want to do more.

That’s why I speak at these conferences.

NAA: Where do you see your line of work headed in the future? Do you see new techniques, new technologies on the horizon?

NAA: Are most security-guard companies willing to adapt what they do and and work within the plans apartment management has set forth?

Sobol: Some are and some aren’t. Just like management companies have different styles, every security provider is going to have a different style. So, it’s important that you interview your security companies for compatibility.

NAA: Could you give an example of a turnaround success story that you are particularly proud of and tell us how you did it?

Sobol: I’ve had so many success stories.

I actually keep a book of all the “Thank you!” letters I’ve gotten over the years, and it motivates me. It’s always nice when a neighborhood — the real estate beyond your community — feels empowered by what you’ve done.

Ultimately, what drives me are the individual wins. If I can remove a gun from the streets, that saves a life. We’ve removed 68 guns in my career. That’s more than most police officers will do N E W S

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Sobol: The future is using non-human technologies to address crime in apartments because they cost less ongoing and can work well. I’m going to be honest. Most apartment managers are cheap. They don’t want to pay to have someone tell them how to solve crime or for armed security. Most owners believe that it’s the government’s job, that it’s why they pay property tax. They feel they are paying for police and prosecutors and jails. But it’s a new world, and there are not enough jails, there aren’t enough cops, and there aren’t enough prosecutors to deal with all of it. If a property manager wants to navigate their financial future, they need to have some basic awareness of what crime looks like, what some things are they can do that don’t cost a lot of money, and be involved in the community transformations that need to happen. There are technologies that will help. But just like any tool, you’ve got to know how to use it. Otherwise, it’s just a tool.

Reprinted with permission of the National Apartment Association. This article originally appeared in the Onsite Operations e-Newsletter.

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The Basics of Resident Screening Select the best residents by using the best tools! Come join us for the Basics of Resident Screening Seminar where you will increase your net operating income, maximize your property’s potential, and fill your vacancies with confidence as you learn the following tools:

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Register Early — Call (714) 245-9500 or Fax (714) 245-9505, or online at www.aaoc.com Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Basics of Resident Screening on July 16, 2014 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

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Parking Restrictions: A Community Benefit or Discrimination Against Renters?

BY JULIA ARAIZA

W

e cannot undo a dawn, or turn back time. Autos are part of our lives. Here in Orange County, most people need and own cars for getting to work. If they don’t have vehicles to drive, they are doomed to long bus rides to get to work. I doubt if any worker in Orange County says, “Oh, I will be better off if I give up my car and take buses everywhere, losing 4 hours a day to public transportation, instead of maybe ½ hour drive to work and another ½ hour

think there are too many cars parked in a neighborhood, they complain to their city. The residents who complain are homeowners, and the cars they complain about are not those of other homeowners, but those belonging to people who do not own or live in single family homes.

Since parking regulations are left up to the discretion of the cities, local government response varies. One city,

home.” I won’t even mention the other conveniences of vehicle ownership, such as shopping without having to carry bundles, social visits, outings, travel, etc.

However, the government must think they can turn back time. They seem to think that if they make it difficult or impossible to park, that the cars will simply go away. They eliminate parking on certain streets, citing a variety of reasons.

For example, if some residents

Parking — continued on page 28

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Parking — continued from page 26 Tustin, requires that anyone who wants to deny street parking to someone else must first prove that he is using all his garage space and driveway space for parking street-operable vehicles. Other cities accept all sorts of pretexts to deny parking to the local renting population.

In the City of Orange, thirty-seven homeowners banded together and petitioned for denial of parking to the residents of 120 apartments. They succeeded. The City of Orange restricted 74 public street parking spaces that were closest to the 120 apartments, so that only the residents of the 37 homes can use them.

Do the math. Each home has at least two driveway spaces, plus the two in their garages. The city gave them two more. Now each home has 6 spaces.

What do the apartment families have?

One space in an undersized garage plus a competition for the 70 first come, first serve spaces on the streets in front of

their dwellings. Most of these families have large cars that do not fit into the garages. They have the use of 1.58 spaces per family, if they are lucky.

The result is that these apartment dwellers must walk many blocks in order to park and get home. Women and children must do so late at night, exposed to predators. Families must ferry guests into the area because there is no parking for their visitors.

All the while the streets nearby are virtually empty. Surveys showed that 13% of the spaces were used.

What is the difference between these two groups of people? Why should some people have the right to park on public streets while other are denied the same right? Both groups pay property taxes.

The only difference is that one group owns their residence or can afford to live in a detached, single family home, and the other group cannot. This is de facto class discrimination. Occasionally this sort of

restriction results in de facto racial discrimination as well.

As apartment owners, have you put yourselves in your resident’s shoes, and examined their parking options? Do you have parking restrictions in your apartment neighborhoods? How do they affect your residents?

AAOC has received several inquiries regarding this problem. They are looking into the issue. Please call them at (714) 245-9500 or email them at info@aaoc.com with your concerns.

Julia Araiza has been an AAOC member since 1974. In January 1998, she became a member of the Board of Directors. She has served as treasurer for two years and for three years as secretary. If you would like to speak with Julia, please call 714-245-9500.

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April General Membership Meeting Recap

O

ur April General Membership Meeting was an enlightening night for all in attendance!

Our lucky members got a chance to meet with nearly 20 Product & Service Council (PSC) members, many of which were in attendance for the first time!! We had Property Management Companies, Staffing & Training Services, HVAC, Pest Control, Insurance, Real Estate Agents & Companies, Maintenance, Plumbing, Banking, Rent Recovery and more, all under one roof…we had a company

for that too! Thank you to all the PSC members who participated!

After the many chances to network, the evening’s meeting began with AAOC President Nick Lieberman welcoming and leading guests in a flag salute. He then expressed gratitude and invited PHD Insurance Brokers, represented

by Oscar Montoya and Michael Anaya of auction.com for sponsoring the night’s meeting. Each had a chance to say a few words to the attendees about their businesses and industry trends.

Thank you PHD Insurance and auc-

tion.com for sponsoring our meeting!

Lou Penrose Rossetti was next on the agenda, there to give a recap of the legislative activities happening throughout the county. Our legislative team, along with the other California association teams, recently traveled to Sacramento and met with senators and assembly members to address issues affecting our industry and to provide our positions for their consideration when voting on new laws. Check out Meeting — continued on page 32

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Mark Bridge of Marcus & Millichap provides longtime AAOC member Dorothy Stauch information on how to help her create and preserve wealth with her rental property.

No, they aren’t playing charades…Roger Sonnenfeld of Access Exterminator Service and Beth Adams of Luther Burbank Savings give “handy” information to the meeting attendees.

A trio of friendly faces welcomed our members. From left: Jackie Rocha of JLE Property Management, Susan Myers of Sullivan Property Management and Joan Heinmiller of DirecSupply.

A special thank you to the primary sponsor of the April General Membership Meeting, PHD Insurance Brokers, represented by Oscar Montoya. Thanks again, PHD!!

Education Committee chairman, Jerry L’Ecuyer thanks our speaker Rommel Anacan, President of the Relationship Difference for bringing us into the “digital age” and giving us tools on how to survive it.

Brad Clark & Alysa Morello of Prestige Property Management gave attendees full service and full attention.

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Keeping with the “digital” theme of the night, meeting sponsors Michael Anaya & Debi Simon of auction.com were on hand with information about “a better way to buy & sell real estate”…online!

Meeting — continued from page 30 the details in Lou’s News in this issue!

As if meeting with our excellent PSC Members was not enough for our members, the PSC were all welcomed to the front to raffle gifts to lucky members in our audience. We had lots of wine and even passes to the Magic Castle, what a prize!

The topic of the meeting was “Surviving the Digital Age”. Jerry L’Ecuyer introduced our guest speaker Rommel Anacan, Founder of The Relationship Difference, to prepare our members for the digital age and what to do to stay on the cutting edge of technology.

One of Rommel’s main points was, being noticed in this digital world. What sets you apart from everyone else?

What are some simple ways to get into the social media world without getting overloaded? He was able to answer that too.

He went into much detail about Websites and the ease of using “WWW”: Weebly, Wix, and WordPress. These programs can help immensely when creating a site for your property. J Turner Research revealed that 74 percent of those looking to sign leases on new apartments went to review sites to get a better sense of a place before going on a physical tour! Rommel confirmed 3 2

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Two brand new PSC members got Jerry Ehle’s attention! Janessa West of WestCoast Property Management and Sergio Sancho of Service 1st were two of the many new companies that joined the night’s festivities.

that statistic and suggested that your website include up-to-date floor plans, compelling & authentic content; that it’s easy to find and navigate and tells your story. Another thing to consider is if your site is “mobile ready” since the 18–44 demographic has their phone on and by their side 22 hours a day.

Does your site have visuals? Videos?

Virtual tours? You might want to consider these in your website construction.

Have you thought about how you or your property is perceived? Check out rating sites like apartmentratings. com, Yelp, or Google. These sites will give insight to what you should be including on your site if you aren’t already, and how you might be able to improve. People like to know about your community information as well as pet policy too. Negative ratings can stem from just about anything, but the more in depth and accurate information you can add to your site, the better off you are!

Rommel was definitely a wealth of knowledge! We can’t wait to have him back!!

Our next General Membership meeting will be at 7:00 pm on Tuesday, September 16th at the Embassy SuitesAnaheim South Hotel; enjoy your summer “break”!

We look forward to seeing you there!

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Federal Focus — continued from page 17 Committee were scheduled to come to town in May to lobby Congress on the BAH issue and other concerns. This is a tremendous example of commitment to the industry and to the advocacy process!

Don’t forget to email me at greg@naahq.org and tell me what you think of this column.

Thanks for reading and talk with you next month.

Greg

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

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Apartment Manager Compensation

BY KIRK DAVEY, CPA

P

erhaps no other area has caused more confusion than the area of employment law. This is due largely to the various federal and state laws and regulations a property owner has to contend with. And to make matters worse, these laws keep changing. It is important to note not only the various federal and state laws, but the various agencies that oversee these laws. The federal laws include the Internal Revenue Code as administered by the Internal Revenue Service

State of California has multiple laws, regulations and agencies, as follows:

(IRS), and the Fair Labor Standards Act as administered by the U.S. Department of Labor (DOL). The

Area Law or Regulation Income tax Revenue & Taxation Code Employment tax Revenue & Taxation Code Working conditions Labor Code & Code of Regulations Minimum wage Labor Code & Code of Regulations

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Employee or Independent Contractor?

The first issue is to determine if the property manager is an employee or an independent contractor. Why is this important? If the property manager is an independent contractor, then none of the other laws or regulations apply.

The owner simply “contracts” with the independent contractor and pays the contractor the agreed upon price. For federal tax purposes, the Internal Revenue Code does not define an employee or independent contractor.

Rather, the IRS has issued regulations 31.3121(d)-1(c) that identify the factors to consider in determining if an employer and employee relationship exists. Generally, such a relationship exists when the person to whom the services are performed has the right to control and direct the individual who performs the services, not only as to the result to be accomplished by the work but also as to the details and means by which that result is accomplished. That is, an employee is subject to the will and control of the employer not only as to what shall be done but how it shall be done. It is not necessary that the employer actually direct or control the manner in which the services are performed, rather it is sufficient if he has the right to do so. The courts have further tried to clarify this issue by saying there are other factors to consider. In fact, through various court decisions and laws the IRS has developed 20 such factors.

For California purposes, the Labor

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A P A R T M E N T

Code under section 350 defines an employer to mean any person who directly or indirectly, exercises control over wages, hours or working conditions of any person. An employee means any person employed by an employer.

To be “employed” means to suffer, engage or permit to work. Under Labor Code section 3353 an independent contractor means any person who renders service for a specified result for a specified amount. That person is under the control of a principal as to the result of work only, and not as to the means by which such result is accomplished.

Finally, the California Supreme Court ruled in Empire Star Mines v.

California Employment Commission that the most important factor is the right to control the manner and means of accomplishing the result desired.

Most property managers do not exercise sufficient independence and judgment or discretion to qualify as independent contractors. They are then considered employees.

Type of Employee Once a determination has been made that the manager is an employee, a second determination must be made as to the type of employee. Type refers to the type of work performed. For instance, is the employee a resident manager, janitor, maintenance worker, housekeeper or just a responsible person, or is the employee an executive, professional or administrator? The classification of the type of work performed matters because that will determine whether the employee is exempt from minimum wage and maximum hours worked of various employment laws and regulations.

Most employers are subject to the Fair Labor Standards Act of 1938 (FLSA), the federal wage and hour law.

Sections 206 and 207 of the act sets the minimum wage, currently at $7.25 per hour, and overtime pay, currently at not less than 1.5 times the regular rate of pay for hours worked in a week over 40.

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rates and standards, then the states rates and standards must be used. California is one of those states that have higher minimum wage rates and standards.

The state of California, under Title 8 section 11050 of the California Code of Regulations provides definitions as to an executive, administrative and professional. Each of these exemptions must regularly exercise discretion and judgment in their work. Specifically, an executive is an employee who has management as their primary duty, who direct the work of two or more full-time employees, who hire and fire, who regularly exercise a high degree of independent judgment in their work.

An administrative employee performs office or non-manual work which is directly related to management policies or general business operations, who assist the owner or executive, or perform specialized or technical work.

A professional is an employee who performs work requiring advanced knowledge and education. These exemptions are applied on an individual workweek basis. Employees performing exempt and non-exempt duties in the same workweek are normally not exempt in that workweek. In addition, it says that no person shall be considered an executive, administrative or professional employee unless either 1) the employee is engaged in work which is primarily intellectual, managerial, or creative and requires exercise of discretion and independent judgment, and for which compensation is not less than 2 times the minimum wage rate of $8.00 per hour (or $640 per week or $2,773.33 per month); or 2) the employee is licensed or certified by the State of California and is engaged in certain professions. The Industrial Welfare Commission (IWC) has issued commission orders 4-2001 for professional, technical, clerical, mechanical and similar occupations, and order 5-2001 for the public housekeeping industry.

Compensation — continued on page 36 J U N E

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Compensation — continued from page 35 Most property managers do not exercise sufficient independence and judgment or discretion to qualify as executive, administrative or professional employees. They would then be considered employees who are nonexempt, subject to California minimum wage, and would come under IWC order 5-2001.

Minimum Wage & Hour for Non-Exempt Employees California law currently requires $8.00 per hour for all non-exempt employees. As of July 1, 2014 minimum wage increases to $9.00 per hour.

California also requires that overtime be calculated on hours worked beyond 8 hours in one day and beyond 40 hours in one week at the rate of 1.5 times the regular rate of pay.

Giving Free Rent to Resident Managers A resident manager is a manager who resides on the property. California Code of Regulations Title 25 Section 42 requires that a manager, janitor, housekeeper, or other responsible person reside on the premises if the property has 16 or more apartment units. There is no such requirement if under 16 units.

A common practice for landlords is to give resident managers so called “free rent”. The idea is to compensate managers with free rent who perform services or work. The services or work may include as little as providing emergency services and a link to the owner to as much as locating tenants for vacancies, collecting rents, maintaining and improving the property, solving tenant problems, keeping records, purchasing supplies, hiring staff, paying bills, handling property insurance, etc. In allowing the resident manager free rent the landlord is not only receiving the work or services in exchange, but also may use the free rent toward meeting the minimum wage requirement. In California there are two acceptable methods for compensating resident 3 6

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Payroll Taxes for All Employees When an employee receives cash gross wages, payroll taxes are required to be withheld and paid by the employer. Payroll taxes withheld from the employee for 2014 include the following: Tax federal income social security medicare state income state disability insurance

Rate progressive rates from 0% to 39.6% 6.2% on wages up to $117,000 1.45% progressive rates from 0% to 12.3% 1.0% on wages up to $101,636

The employer is also required to pay payroll taxes on the gross wages, as follows: Tax social security medicare federal unemployment insurance state unemployment insurance state disability insurance

Rate 6.2% on wages up to $117,000 1.45% 1.8% on wages up to $7,000 from .7% to 6.2% on wages up to $7,000 1.0% on wages up to $101,636

The tax rates and wage base change from year to year. managers when free rent is involved, as follows.

1. Rent Credit Program The rent credit program is found in California Code of Regulation Title 8 Section 11050. It says that a landlord may use or apply the free rent towards meeting the minimum wage obligation, but only if 1) there is a written voluntary agreement between the landlord and resident manager, and 2) the amount of free rent that may be applied is limited to two thirds of the fair rental value of the unit up to a maximum of $451.89 for a single manager and $668.46 for a couple (these amounts increase to $508.38 for a single manager and $752.02 for a couple on July 1, 2014). Under the rent credit program the following rules would apply: A. Payroll Taxes If as a condition of employment the resident manager is required to live on the premises, then there is no federal income tax, N E W S

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social security tax, medicare tax, federal unemployment insurance, or state income tax on the free rent. However, there is state disability insurance and state unemployment insurance on the full fair rental value.

B. Amount of Rent Landlord May Collect The landlord may charge the resident manager rent.

However, if the resident manager is required to live on the premises, then the landlord may only charge the manager only two thirds of the fair rental value of the unit up to a maximum of $451.89 for a single manager and $668.46 for a couple ($508.38 and $752.02 respectively as of July 1, 2014). Under California Code of Regulations Title 8 Section 11050-(10)(D) and Labor Code Section 1182.80 Compensation — continued on page 38 J U N E

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Compensation — continued from page 36 a landlord may charge a resident manager up to two thirds the fair rental value if no rent credit is used to meet the landlord’s minimum wage obligation. In this case there is no maximum ceiling.

2. Swap Checks Program Only properties under 16 units can use this approach. Under Labor Code Section 1182.80 if a manager is not required to live on the premises, but chooses to, then the landlord is free to charge the manager either two thirds the fair rental value or the full fair rental value, depending on if the landlord uses the free rent portion to meet the minimum wage. In effect, the landlord “swaps checks” with the manager. The landlord pays cash wages to the manager, and the manager pays rent to the landlord.

Under the swap checks program

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the following rules would apply:

all of the unit, to be free rent, then the landlord is limited in charging only two thirds of the fair rental value of the unit.

A. Payroll Taxes Because the manager is not required to live on the premises, then there is federal income tax, social security tax, medicare tax, federal unemployment insurance, or state income tax on any amount of free rent, using full fair rental value. In addition, there is state disability insurance and state unemployment insurance on the free rent.

It is important to note that without a written agreement, a landlord must still pay for all hours worked, in cash, and cannot charge for rent.

Kirk J. Davey, Partner, CPA, MS Tax, BS Accounting.

Kirk has been a CPA since 1984, after graduating from California State University Long Beach with a Bachelor of Science Degree in Accounting. He also

B. Amount of Rent Landlord May Collect The landlord may charge the resident manager rent. If the landlord does not use any free rent portion to meet the minimum wage requirements, then the landlord is free to charge the manager the full fair rental value for the unit. If the landlord does allow a portion, or

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holds a Masters of Science in Taxation degree from Golden Gate University. Kirk’s specialty is helping small business with a wide range of consulting, planning, accounting, tax and QuickBooks issues. He is currently an adjunct professor at Vanguard University and instructs educational classes for the Apartment Association.

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Three Ways to Track Your Apartment Advertising Like a Hawk©

BY ERNEST F. ORIENTE, THE COACH

T

ired of pouring endless money into advertising? Do you wonder which ads are “REALLY” working for the properties you manage?

Would you like a bullet-proof system for capturing the results from your advertising? Below are three concepts that will enable you to track your advertising like a hawk! Really, it’s that simple!

Developing a tracking system: As a property management company you must have an efficient way to record and evaluate the results from your advertising program. Certainly, you should have a guest card which includes all your advertising/marketing sources.

If your guest card is not current and complete, your on-site team will not be able to accurately track the results from each advertising source. Each property should also be required to

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A P A R T M E N T

have a phone log, a summary of their daily and weekly traffic/rentals and a report to summarize their entire month.

Be certain each advertising source you are using has its own column for each report. Often, advertising sources are bunched together in the same category or column on the weekly and monthly recap, making it impossible to track the performance of each ad. Of course, a tracking system can also be computerized, but the steps/tips outlined in this paragraph are still the same.

this is the time to mark the prospect’s guest card as your leasing agent can accurately identify the advertising which brought this prospect to your property.

And by using this technique, your weekly and monthly reports will now reflect a more accurate picture of which advertising source is most effective.

TIP FROM THE COACH: When asking your on-site manager to provide a summary of traffic and leasing results for each advertising source, have this person sign and date the form. This is a reminder that they are accountable for the timely and accurate “source” information which is reflected on each report.

Identifying the source: To accurately evaluate the performance of your advertising program, begin by deleting “drive-by” as a source on your guest card and computerized tracking systems.

In most cases, the prospect read or heard something about your property before simply driving by. Next, have each of your properties design a marketing easel which has a sample of each ad you are running and the name of the media source above it. Then, ask your leasing team to begin each property tour at this marketing easel so they can ask each prospective resident if they have seen your current advertising. Now, N E W S

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TIP FROM THE COACH: Remember, drive-by is not a source of traffic. Want a simple test…if drive-by is over 25 percent of your total traffic, you are probably not getting the accuracy you need from your tracking system.

Also, shop your own properties monthly and compare the advertising source that was given to the shopper, to the source listed on the tracking reports at your property.

Creating a file for return prospects: Wow! Isn’t it great when a return-prospect becomes a new resident?

Such fun! Unfortunately, identifying the original advertising source which brought this prospect to your property the first time is a major problem at most properties. Often, your leasing team will hear from a return-prospect, “I was just here a few weeks ago and decided to come back.” Certainly, leasing an apartment to a new resident is the primary goal of your advertising. But each apartment that you lease, which comes from a particular advertising or marketing source, makes it easy to justify which advertising/marketing you will continue to use. And since advertising is such a large monthly expenditure at J U N E

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each of your properties, isn’t it important to be able to validate which ad is working and which one is not?

TIP FROM THE COACH: Create a master file of guest cards for all prospects and have your leasing team file the guest cards from each day into a small box by last name, sorted A-Z. Now, when “Peter Smith” returns in three months after his first visit and says he wants to lease apartment 3B, your leasing agent can simply go to this small box and behind “S” the original guest card is right there! This is an instant way for your properties to source their advertising and marketing.

More importantly, they will have in their hand the background of this prospect and can create instant rapport. Instant rapport equals higher closing ratios, a double win! Of course, a follow-up system can also be computerized, but the steps/tips outlined in this paragraph are still the same. Once you have these systems in place, you can then calculate your: cost-per-phone-call, cost for bringing each prospect to your property and your cost-per-lease!

GIVE ME 15 MINUTES AND I’LL SHOW YOU HOW TO GET YOUR RENTERS TO SATISFY YOUR REQUIREMENT THAT THEY BUY LIABILITY INSURANCE. SMART APARTMENT OWNERS HAVE THEIR RENTERS PROVIDE LIABILITY INSURANCE AND DO IT EFFORTLESSLY! You know the world is changing and you have to change with it.

Everything that is important is moving to the internet and things are being done on line. Trying to get your renters to provide at least liability insurance has been very difficult in the past because of their need to locate an insurance agent and then your need to follow up, on making sure they give you a copy of their policy.

Now there is a solution for your problem. Same day coverage is available if your renter certifies they have had no losses in the past 48 hours and the move in date is on or after the rental date. Coverage extends to all roommates on the lease on the date of loss. Your renter can conveniently be billed on a monthly, quarterly, semiannual or annual basis with very low ($1) installment fees.

What do you have to do? You start by qualifying your building.

“A” rated buildings receive special rates. See if your building qualifies. If it does, the tenant can buy the renter’s policy on the day they sign up with you. All they do is go on line and select the coverage they need and/or you require. Done!

Ernest F. Oriente, a business coach since 1995

Contact us today for further information. We also have the ability to notify the property manager or agent when a policy is purchased, cancels or renews.

(24,830 hours)—the author of SmartMatch Alliances—and the founder of PowerHour...

CALL US NOW! (714) 534-6310 OR (800) 640-4743 OR EMAIL US AT INFO@PHDINSURANCEBROKERS.COM

(www.powerhour.com), has a passion for coaching his clients on executive leadership, hiring and motivating property management SuperStars, traditional and Internet SEO/SEM marketing, competitive sales strategies, and high leverage alliances for property management teams and their leaders. To subscribe to his free property manage-

Call 800-640-4743 www.phdinsurancebrokers.com Email: info@phdinsurancebrokers.com

ment newsletter go to: www.powerhour.com.

PowerHour® is based in Olympic-town…

Park City, Utah, at 435-615-8486, by E-mail ernest@powerhour.com or visit their website:

License # 0462338

www.powerhour.com

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There is Nothing Like a Catastrophe to Test Our Disaster Readiness!

BY JERRY L’ECUYER AND FRANKIE ALVAREZ

A

fter any calamity, we get inundated by the media with disaster readiness for the family; however, building readiness is another story.

We all know what we should have in our family disaster kit such as flashlight, canned goods, water etc. And for the most part, our residents will be able to shelter in place during an earthquake disaster if certain property precautions are taken into consideration.

Day to day knowledge of your building is crucial. Not only do you need to know what to do during and after a disaster, you need to know how to instruct others how they can help.

Practice disaster drills, know how to do a preliminary property inspection.

Check for broken gas and water lines, note any structural issues and new trip and fall hazards. Make sure you have a chain of command and a list of who to call should something go wrong. The property supervisor should not be the only person who knows what to do or who to call. Distribute the list and information to key employees and residents.

If your apartment building is safe, your residents will be safe as well. Let’s start with a bit of “Preventive Property Disaster Maintenance”. Below are six things to have in your disaster tool kit.

1. Locate the main water shut-off valve and any minor shut-off valves.

Make sure the valves are in working order. If they are gate valves, now is the time to upgrade them to ball valves. Old gate valves are notorious for breaking valve stems at the moment you need them to work.

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Mark the shut-off valves clearly on the property.

2. Locate and clearly mark the main electrical panel. Identify which panel controls which building or section.

3. Locate and mark the main sewer clean-out. Run a mainline snake or hydro jet at least once a year.

(A Friday evening main back-up is a disaster.)

maintenance company and emergency services such as fire, police and city services. In addition, the file should contain an up to date list of your residents and the number of occupants per unit with the deposit amount for each unit.

Disaster preparedness is always a topic of discussion after a disaster strikes. Take the time to get ahead of the curve and prepare your property, staff and residents now and schedule a review of your procedures at least once a year.

4. Locate and mark the main gas shut-off valve. If there is more than one valve, identify what each valve controls.

5. Create an evacuation route map.

Please call: Buffalo Maintenance, Inc for

6. Write down and post the above information in a public area of your apartment building, including emergency phone numbers and how to get hold of management.

Alternatively; Post this information on the inside of a kitchen cabinet door in each rental unit. The rental office should have a map of the property and all the key utility shutoff locations clearly marked. Copies of the map should be readily available and given to the fire department or emergency service companies.

maintenance work or consultation. JLE Property

7. Property supervisors should carry an “Emergency Plan” folder with them at all times. The plan should include the utilities location map, phone numbers of property owners, resident managers, utility companies, plumber, electrician, maintenance supervisor and/or N E W S

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Management, Inc for management service or consultation. For an appointment call: Frankie Alvarez at 714 956-8371, or Jerry L’Ecuyer at 714 778-0480. CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/ BuffaloMaintenance

Are you looking for a particular product or service?

We can help!!

Visit our Buyer’s Guide beginning on page 55 for the resources you need! n

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documented as their liquid reserves;

President — continued from page 4 auction hits that amount, at which point all bidders are simultaneously notified that the reserve price has been achieved and that the property will now indeed be sold to the highest bidder; of course, seller can always lower the reserve price at any time, including as the auction bidding is proceeding; • Typically six to eight weeks are built in between the initial announcement that the property will be auctioned and the actual auction date; during this lead time the auction is promoted by auction. com and prospective bidders may conduct their due diligence, including online review of rent rolls, cash flow histories and property data, as well as physically inspecting the property, if desired; • The online bidders can bid no more that the amount that they have

• Winning bidders must place 10% of purchase price into escrow within 24 hours of the auction; this amount may be passed through to seller upon seller’s request; • Properties are sold “as is” and sales are NOT subject to further negotiation or any contingencies (i.e. no appraisals or property inspections);

There are not yet any known published metrics comparing online auction prices to prices generated in traditional real estate sales formats. Regardless, the fact that online real estate auctions capitalize on technology efficiencies suggests that this business model is not just a passing fancy.

Do you know…

Anaya says 70% of the properties they take to auction sell on auction day, leaving 30% that don’t. “We hope to have three to five buyers bidding a property to achieve the best outcome,” Anaya explained.

AAOC board member Tim Gorman said he felt that the auction.com format may create greater exposure to the universe of prospective buyers for apartments of 5 units or more (the expression used is that it “casts a wider net”), compared to traditional real estate brokerage marketing.

AAOC is non-profit??

That means YOUR dollars come back to

YOU!!

Where else but at…

ORCO APARTMENT SUPPLIES for all of your apartment repair needs!

Two stores to serve you:

6420 Roland St., Buena Park, CA 90621

11861 Cardinal Cir., Unit K, Garden Grove, CA 92843

(714) 562-0800 (714) 638-1540 www.orcoaptsupplies.com

Toll free no.

(888) 255-ORCO e-mail address: orcoapt@orcoaptsupplies.com

Vertical Blinds

Stanley White Vinyl Series Closet Doors

WIDTH LENGTH 42" 54" 66" 78" 102" 42.5" $17.05 $21.90 $26.30 $30.75 $38.35 52.5" $18.45 $23.70 $28.40 $33.25 $41.65 64.5" $19.85 $25.50 $30.50 $35.75 $44.95 82.5" $22.65 $29.10 $34.70 $40.75 $51.55 PVC BUILDER’S QUALITY 22GA Regular curved also available

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48W x 96H 60W x 96H 72W x 96H 84W x 96H 96W x 96H 108W x 96H 120W x 96H 144W x 96H

$80.20 $101.00 $103.95 $106.95 $112.90 $156.00 $175.25 $178.20

$360.00

Model: Brown WNM210-7X Pilotless Ignition

Apartment Vertical

Dealer of Hill Bros deck/patio materials

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MAILBOXES $35.10/door A P A R T M E N T

CARPET SALE $11.90/SY INSTALLED w/ 6LB 1⁄ 2 pad

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24", 30", 36" & 42" White, bisque, almond, black, ducted; non-duct

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$435.00

Hotpoint Model: 30" Gas Pilotless RGB508PETWH

$335.00

Model: SFK100OP01

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Pack In the Knowledge!

Mold Operations & Maintenance Do you have a plan in place?

Featuring Frankie Alvarez, Operations Director, Buffalo Maintenance

July 24, 2014 Join us for this MEMBERS ONLY event.

You bring your questions, we’ll bring your “lunchbox” lunch.

Class size is very LIMITED, RESERVE YOUR SPOT TODAY!.

Time:

12:00 pm–1:30 pm

Place:

AAOC Office — 525 Cabrillo Park Dr., Ste. 125 Santa Ana, 92701

Price:

$18 per person

Turkey Ham Roast Beef Veggie

Price includes lunch.

Please select one from the following:

R e g i s t ratio n Fo r m — Ple ase Pr int

Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company______________________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 3/14

Legal Notices DESCRIPTION

PRICE

Bedbug Addendum (2013)

$ 5.95

QTY.

FORM #

DESCRIPTION

PRICE

_____

1170

Proof of Service (2013)

$ 5.95

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

$ 5.95

_____

1370

Rent Reminder (1998)

$ 4.65

Addendum Lead-Based Paint Disclosure (No Known Problem) (1997)

$ 5.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

Non-Smoking Addendum to Rental Agreement (2014)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2014)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2013)

$ 6.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2014)

$ 5.95

_____

1160

Application to Rent (2014)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2013)

$ 5.95

_____

1215

Insurance Information for Residents (2013)

$ 5.95

_____

1410

Smoke Detection Device Addendum (2014)

$ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (Known Problem) (2013)

_____

1120

_____

1125

QTY.

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2013)

$ 5.95

_____

1230

Move Out/Closing Statement (2013)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2014)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2013)

$ 5.95

Pre-Move Out Inspection Checklist (2014) Duplicate

$ 6.95

_____ *1500

Rules and Requirements

Courtesy Forms

FORM #

DESCRIPTION

PRICE

_____

1150

Apartment Rules and Regulations (2008)

$ 5.95

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2014)

$ 8.95

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2013)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1270

Notice of Denial to Rent (2014)

_____

1210

Guaranty of Rental Agreement (2013)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2013)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

1360

Rent Proration Table (2007)

_____ 1490

Waterbed Agreement Addendum (Or Bedding with Liquid-Filling Material) (2014)

$ 5.95

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2014)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2014)

$ 5.95

1350

Maintenance QTY.

FORM #

____

1020

DESCRIPTION

PRICE

Books and Manuals QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50 $ 45.00

$ 4.65

_____ Microbial Operations and Maintenance Plan

(An Apartment Owner’s Guide to Mold)

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2013)

$ 5.95

_____ Abestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____

1220

Maintenance Report (Door Knob) (12/package) (2012)

$ 4.65

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1300

Notice of Intent to Enter Rental Premises (2013)

$ 5.95

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____

1400

Service Request (2011) Triplicate

$ 10.55

_____ California Tenant’s Rights

$ 20.95

Maintenance Request (2011)

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office. Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

OFFICE USE ONLY

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________

Sub Total

$____________________

Mail to: __________________________________________________________________

Sales Tax

$__________________

Apartment Name__________________________________________________________ Shipping/Handling $____________________ Address__________________________________________________________________

Grand Total

City, State, Zip____________________________________________________________ Tele­phone (

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION

) ____________________ E-mail_______________________________

A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Date Sent____________________ By:__________________________________________

Phone (714) 245-9500 — FAX (714) 245-9505 www.aaoc.com

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

A Special Welcome to Our Newest Members!

Pravin Acharya Adler Apartments Calle Playa Century 21 On Target Steve Eguina Frandson Investments Hanson Trust Ken & Sheila Houghton Thomas Husen Paul & Pat Kawaguchi Keith & Barbara Kessler Joan McEvoy Pegasus Property Management R Street Properties, LLC

B OP C For details about membership, please call Membership Services at (714) 245-9500,

Sperry Commercial Real Estate 18881 Von Karman Avenue #800 Irvine, CA 92612 Contact: Charlie Kennedy (949) 705-5000

New PSC Members Auction.com 4350 Von Karman Ave., Suite 200 Newport Beach, CA 92660 Contact: Michael Anaya (949) 236-5515 Performance Elevator 449 W. Allen Ave San Dimas, CA 91773 Contact: Scott Higginbotham (909) 592-2400

STAR TRAC 4400 NE 77th Avenue #300 Vancouver, WA 98662 Contact: Tom Dawson (800) 228-6635

Premier Roofing and Building Co. Inc. 17501 Norwood Park Place Tustin, CA 92780 Contact: Sue Evans (714) 573-0155 Service 1st 2510 N. Grand Santa Ana, CA 92705 Contact: Sergio Sancho (714) 270-8048

www.aaoc.com

BTUC A P A R T M E N T

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Total Lighting Concepts, Inc. 733 E. San Bernardino Rd. Covina, CA 91723 Contact: Alison Brown (626) 966-1611 West Coast Property Management 13 Corporate Plaza #100 Newport Beach, CA 92660 Contact: Janessa West (714) 988-4400

or visit us on the web:

Steadfast Management Company 18100 Von Karman Ave Ste. 500 Irvine, CA 92612 Contact: Anissa Kennedy (949) 623-7722

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Your Elected Representatives Congress District 38: Linda Sanchez (D) 17906 Crusader Ave., Suite 100 Cerritos, CA 90703 (562) 860-5050 Fax: (562) 924-2914 http://lindasanchez.house.gov District 39: Ed Royce (R) 210 W. Birch Street, Suite 201 Brea, CA 92821 (714) 255-0101 Fax: (714) 255-0109 http://www.royce.house.gov/ District 45: John Campbell (R) 20 Pacifica, Ste. 660 Irvine, CA 92618 (949) 756-2244 Fax: (949) 251-9309 http://campbell.house.gov District 46: Loretta Sanchez (D) 12397 Lewis St., Ste. 101 Garden Grove, CA 92840 (714) 621-0102 Fax: (714) 621-0401 http://www.lorettasanchez.house. gov/ District 47: Alan Lowenthal (D) 100 W. Broadway West Tower, Ste. 600 Long Beach, CA 90802 http://lowenthal.house.gov/ District 48: Dana Rohrabacher (R) 101 Main Street #380 Huntington Beach, CA 92648 (714) 960-6483 http://rohrabacher.house.gov/ District 49: Darrell Issa (R) 1800 Thibodo Rd., Suite 310 Vista, CA 92081 (760) 599-5000 Fax: (760) 599-1178 http://issa.house.gov/

State Senate District 29: Bob Huff (R) 1800 E. Lambert Rd., Suite 150 Brea, CA 92821 (714) 671-9474 Fax: (714) 671-9750 http://cssrc.us/web/29/

District 32: Norma Torres (D) 4959 Palo Verde St., Suite 103C Montclair, CA 91763 (909) 621-2783 Fax (909) 621-7483 http://sd32.senate.ca.gov/ District 34: Lou Correa (D) 2323 N. Broadway, Suite 245 Santa Ana, CA 92706 (714) 558-4400 http://sd34.senate.ca.gov/

District 73: Diane Harkey (R) 29122 Rancho Viejo Road, Suite 111 San Juan Capistrano, CA 92675 (949) 347-7301 Fax: (949) 347-7302 http://arc.asm.ca.gov/member/ AD73/

District 36: Joel Anderson (R) 500 Fesler Street, #201 El Cajon, CA 92020 (619) 596-3136 Fax: (619) 596-3140 http://district36.cssrc.us

District 74: Allan Mansoor (R) 1503 South Coast Dr. #205 Costa Mesa, CA 92626 714-668-2100 Fax: 714-668-2104 http://arc.asm.ca.gov/member/ AD74/

District 37: Mimi Walters (R) 30 Executive Park Suite 250 Irvine, CA 92614 (949) 223-5037 Fax: (949) 223-5487 http://cssrc.us/web/37/

Orange County Supervisors

State Assembly District 55: Curt Hagman (R) 13920 City Center Drive, Suite 260 Chino Hills, CA 91709 (909) 627-7021 Fax: (909) 627-1841 http://arc.asm.ca.gov/member/60/ District 65: Sharon Quirk-Silva (D) 1400 North Harbor Blvd., Suite 601 Fullerton, CA 92835 (714) 526-7272 Fax (714) 526-7278 http://asmdc.org/members/a65/ District 68: Don Wagner (R) 17821 East 17th St., Suite 150 Tustin, CA 92780 (714) 665-6868 Fax (714) 665-6867 http://arc.asm.ca.gov/member/ AD68 District 69: Tom Daly (D) 2400 E. Katella Avenue, Suite 640 Anaheim, CA 92806 (714) 939-8469 Fax: (714) 939-8986 http://asmdc.org/members/a69

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District 72: Travis Allen (R) 17011 Beach Blvd., Ste 1120 Huntington Beach, CA 92647 (714) 843-4966 Fax: (714)843-6375 http://arc.asm.ca.gov/member/ AD72/

1st District: Janet Nguyen 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3110 Fax: (714) 834-5754 Janet.Nguyen@ocgov.com 2nd District: John W. Moorlach 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3220 Fax: (714) 834-6109 District2@ocgov.com 3rd District: Todd Spitzer 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3330 Fax: (714) 834-2786 Todd.Spitzer@ocgov.com 4th District: Shawn Nelson 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3440 Fax: (714) 934-2045 Fourth.District@ocgov.com 5th District: Pat Bates 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3550 Fax: (714) 834-2670 PatBates@ocgov.com

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Municipal Aliso Viejo City Council 12 Journey, Suite 100 Aliso Viejo, CA 92656 Phone: (949) 425-2500 http://www.cityofalisoviejo.com/ Carmen Cave, Mayor Phillip B. Tsunoda, Mayor Pro Tem Ross Chun, Councilmember Mike Munzing, Councilmember William “Bill” Phillips, Councilmember Anaheim City Council 200 S. Anaheim Blvd.

Anaheim, CA 92805 Phone: (714) 765-5247 http://www.anaheim.net/ Tom Tait, Mayor Gail Eastman, Mayor Pro Tem Jordan Brandman, Councilmember Lucille Kring, Councilmember Kris Murray, Councilmember Brea City Council One Civic Center Cir., Brea, CA 92821-5732 Phone: (714) 990-7600 http://www.cityofbrea.net Ron Garcia, Mayor Brett Murdock, Mayor Pro Tem Christine Marick, Councilmember Roy Moore, Councilmember Marty Simonoff, Councilmember Buena Park City Council 6650 Beach Blvd.

Buena Park, CA 90622 Phone: (714) 562-3754 Fax: (714) 562-3506 http://www.buenapark.com/ Elizabeth Swift, Mayor Miller Oh, Mayor Pro Tem Art Brown, Councilmember Steve Berry, Councilmember Fred Smith, Councilmember

Elected Representatives — continued on page 50

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Elected Representatives — continued from page 49 Costa Mesa City Council 77 Fair Drive Costa Mesa, CA 92626 Phone: (714) 754-5000 http://www.costamesaca.gov Jim Righeimer, Mayor Stephen Mensinger, Mayor Pro Tem Sandra Genis, Councilmember Wendy Leece, Councilmember Gary Monahan, Councilmember Cypress City Council 5275 Orange Ave. Cypress, CA 90630 Phone: (714) 229-6700 http://www.ci.cypress.ca.us/ Prakash Narain, Mayor Leroy Mills, Mayor Pro Tem Doug Bailey, Councilmember Rob Johnson, Councilmember Mariellen Yarc, Councilmember Dana Point City Council 33282 Golden Lantern Dana Point, CA 92629 Phone: (949) 248-3500 Fax: (949) 248-9920 http://www.danapoint.org/ Steve H. Weinberg, Mayor Lisa A. Bartlett, Mayor Pro Tem Bill Brough, Councilmember Carlos Olvera, Councilmember Scott Schoeffel, Councilmember Fountain Valley City Council 10200 Slater Ave. Fountain Valley, CA 92708 Phone: (714) 593-4400 Fax: (714) 593-4494 http://www.fountainvalley.org/ Mark McCurdy, Mayor Michael Vo, Mayor Pro Tem Cheryl Brothers, Councilmember John Collins, Councilmember Steve Nagel, Councilmember Fullerton City Council 303 W. Commonwealth Ave. Fullerton, CA 92832 Phone: (714) 738-6311 http://www.ci.fullerton.ca.us/ Bruce Whitaker, Mayor Doug Chafee, Mayor Pro Tem Jennifer Fitzgerald, Councilmember Jan Flory, Councilmember Greg Sebourn, Councilmember

Garden Grove City Council 11222 Acacia Pkwy.

Garden Grove, CA 92840 Phone: (714) 741-5000 http://www.ci.garden-grove.ca.us/ Bruce A. Broadwater, Mayor Dina Nguyen, Mayor Pro Tem Steven R. Jones, Councilmember Christopher V. Phan, Councilmember Kris Beard, Councilmember

Laguna Beach City Council 505 Forest Ave. Laguna Beach, CA 92651 Phone: (949) 497-3311 Fax: (949) 497-0771 http://www.lagunabeachcity.net/ Kelly Boyd, Mayor Elizabeth Pearson, Mayor Pro Tem Steve Dicterow, Councilmember Toni Iseman, Councilmember Bob Whalen, Councilmember

Huntington Beach City Council 2000 Main St. Huntington Beach, CA 92648 Phone: (714) 536-5202 Fax: (714) 536-5233 http://www.ci.huntington-beach. ca.us/ Connie Boardman, Mayor Matthew Harper, Mayor Pro Tem Joe Carchio, Councilmember Jill Hardy, Councilmember Jim Katapodis, Councilmember Joe Shaw, Councilmember Dave Sullivan, Councilmember

Laguna Hills City Council 24035 El Toro Road Laguna Hills, CA 92653 Phone: (949) 707-2610 http://www.ci.laguna-hills.ca.us/ Barbara Kogerman, Mayor Andrew Blout, Mayor Pro Tem Randal Bressette, Councilmember Melody Carruth, Councilmember Dore Gilbert, Councilmember

Irvine City Council One Civic Center Plaza Irvine, CA 92606 Phone: (949) 724-6233 http://www.cityofirvine.org/ Steven Choi, Mayor Jeff Lalloway, Mayor Pro Tem Larry Agran, Councilmember Beth Krom, Councilmember Christina Shea, Councilmember La Habra City Council 201 E. La Habra Blvd.

La Habra, CA 90633 Phone: 562-905-9700 Fax: 562-905-9781 http://www.lahabracity.com Rose Espinoza, Mayor Tom Beamish, Mayor Pro Tem Michael Blazey, Councilmember James Gomez, Councilmember Tim Shaw, Councilmember La Palma City Council 7822 Walker St. La Palma, CA 90623 Phone: (714) 690-3300 Fax: (714) 523-2141 http://www.cityoflapalma.org/ Steve Hwangbo, Mayor Steve Shanahan, Mayor Pro Tem G. Henry Charoen, Councilmember Gerard Goedhart, Councilmember Peter Kim, Councilmember

Laguna Niguel City Council 30111 Crown Valley Parkway Laguna Niguel, CA 92677 Phone: (949) 362-4300 Fax: (949) 362-4340 http://www.cityoflagunaniguel.org Robert Ming, Mayor Linda Lindholm, Mayor Pro Tem Laurie Davies, Councilmember Jerry McCloskey, Councilmember Jerry Slusiewicz, Councilmember Laguna Woods City Council 24264 El Toro Road Laguna Woods, CA 92637 Phone: (949) 639-0500 Fax: (949) 639-0591 http://www.lagunawoodscity.org/ Robert Ring, Mayor Milt Robbins, Mayor Pro Tem Cynthia Conners, Councilmember Bert Hack, Councilmember Noel Hatch, Councilmember Lake Forest City Council 25550 Commercentre Drive, Suite 100 Lake Forest, CA 92630 Phone: (949) 461-3400 Fax: (949) 461-3511 http://www.lakeforestca.gov/ Scott Voigts, Mayor Kathryn McCullough, Mayor Pro Tem Peter Herzog, Councilmember Adam Nick, Councilmember Dwight Robinson, Councilmember

Los Alamitos City Council 3191 Katella Ave. Los Alamitos, CA 90720 Phone: 562-431-3538, Ext. 220 http://www.cityoflosalamitos.org Warren Kusumoto, Mayor Gerri Graham-Mejia, Mayor Pro Tem Troy Edgar, Councilmember Dean Grose, Councilmember Richard D. Murphy, Councilmember Mission Viejo City Council 200 Civic Center Mission Viejo, CA 92691 Phone: (949) 470-3000 http://cityofmissionviejo.org/ Rhonda Reardon, Mayor Patricia Kelley, Mayor Pro Tem David Leckness, Councilmember Cathy Schlicht, Councilmember Frank Ury, Councilmember Newport Beach City Council 100 Civic Center Drive Newport Beach, CA 92660 Phone: (949) 644-3309 http://www.newportbeachca.gov/ District 1: Michael F. Henn, Councilmember District 2: Anthony Petros, Councilmember District 3: Rush Hill, Mayor Pro Tem District 4: Leslie Daigle, Councilmember District 5: Ed Selich, Councilmember District 6: Nancy Gardner, Councilmember District 7: Keith Curry, Mayor Orange City Council 300 E. Chapman Ave. Orange, CA 92866 Phone: (714) 744-2225 Fax: (714) 744-5523 http://www.cityoforange.org/ Tita Smith, Mayor Mark Murphy, Mayor Pro Tem Mike Alvarez, Councilmember Denis Bilodeau, Councilmember Fred Whitaker, Councilmember

Elected Representatives — continued on page 52

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Elected Representatives — Placentia City Council 401 E. Chapman Ave. Placentia, CA 92870 Phone: (714) 993-8117 http://www.placentia.org/ Scott W. Nelson, Mayor Joseph V. Aguirre, Mayor Pro Tem Connie Underhill, Councilmember Chad Wanke, Councilmember Jeremy Yamaguchi, Councilmember Rancho Santa Margarita City Council 22112 El Paseo Rancho Santa Margarita, CA 92688 Phone: (949) 635-1800 http://www.cityofrsm.org/ Tony Beall, Mayor Carol Gamble, Mayor Pro Tem Steve Baric, Councilmember Brad McGirr, Councilmember Jesse Petrilla, Councilmember

continued from page 50

San Clemente City Council 100 Avenida Presidio San Clemente, CA 92672 Phone: (949) 361-8200 Fax: (949) 361-8285 http://san-clemente.org/ Bob Baker, Mayor Tim Brown, Mayor Pro Tem Lori Donchak, Councilmember Jim Evert, Councilmember Chris Hamm, Councilmember San Juan Capistrano City Council 32400 Paseo Adelanto San Juan Capistrano, CA 92675 Phone: (949) 493-1171 Fax: (949) 493-1053 http://www.sanjuancapistrano.org/ John Taylor, Mayor Sam Allevato, Mayor Pro Tem Roy L. Byrnes, Councilmember Larry Kramer, Councilmember Derek Reeve, Councilmember

Santa Ana City Council 20 Civic Center Plaza PO Box 1988, M31 Santa Ana, CA 92701 Phone: (714) 647-6900 Fax: (714) 647-6954 http://www.ci.santa-ana.ca.us/ Miguel Pulido, Mayor Ward 1: Vincent Sarmiento, Councilmember Ward 2: Michele Martinez, Councilmember Ward 3: Angelica Amezcua, Councilmember Ward 4: David Benavides, Councilmember Ward 5: Roman Reyna, Councilmember Ward 6: Sal Tinajero, Mayor Pro Tem Seal Beach City Council 211 8th Street Seal Beach, CA 90740 Phone: (562) 431-2527 Fax: (562) 493-9857 http://www.sealbeachca.gov District 1: Ellery Deaton, Mayor Pro Tem District 2: David Sloan, Councilmember District 3: Gordon Shanks, Councilmember District 4: Gary Miller, Mayor District 5: Michael Levitt, Councilmember Stanton City Council 7800 Katella Ave. Stanton, CA 90680 Phone: (714) 379-9222 http://www.ci.stanton.ca.us/ David Shawver, Mayor Alexander Ethans, Mayor Pro Tem Brian Donohue, Councilmember Rigoberto Ramirez, Councilmember Carol Warren, Councilmember

Tustin City Council 300 Centennial Way Tustin, CA 92780 Phone: (714) 573-3000 http://www.tustinca.org/ Al Murray, Mayor Charles “Chuck” Puckett, Mayor Pro Tem Allan Bernstein, Councilmember Rebecca Gomez McKeon, Councilmember John Nielsen, Councilmember Villa Park City Council 17855 Santiago Blvd.

Villa Park, CA 92861 Phone: (714) 998-1500 Fax: (714) 998-1508 http://www.villapark.org/ Brad Reese, Mayor Rick Barnett, Mayor Pro Tem Diana Fascenelli, Councilmember Greg Mills, Councilmember Deborah Pauly, Councilmember Westminster City Council 8200 Westminster Ave. Westminster, CA 92683 Phone: (714) 898-3311 Fax: (714) 373-4684 http://www.westminster-ca.gov/ Tri Ta, Mayor Andy Quach, Mayor Pro Tem Diana Carey, Councilmember Sergio Contreras, Councilmember Margie Rice, Councilmember Yorba Linda City Council 4845 Casa Loma Ave. PO Box 87014 Yorba Linda, CA 92885 Phone: (714) 961-7100 http://www.ci.yorba-linda.ca.us/ J Thomas Lindsey, Mayor Craig Young, Mayor Pro Tem John Anderson, Councilmember Eugene Hernandez, Councilmember Mark Schwing, Councilmember

Do you know…

AAOC fights for YOUR Private Property Rights??

Support your PAC and Legal Defense Fund!!

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ATTRACT & RETAIN

TOP TENANTS! Want to fill Your vacancies faster? Many property managers are doing just that with high impact advertising in the Orange County Register by taking advantage of a new program that gives you $1,000 for only $250!

Be part of an exclusive program from the OCR, created just for local rental companies. Buy a “Welcome Home” gift basket, which includes a gift cheque toward a 6 month subscription for your clients for $250 and you’ll receive $1,000 in advertising in the Orange County Register!

Thank your clients with a subscription & reward yourself!

HERE’S HOW IT WORKS: Each time you rent a new property, give the gift of a beautifully crafted “Welcome Home Basket” which includes a gift cheque toward a subscription to the OCR. The basket is valued at $250 and includes a 6-month subscription to the Orange County Register.

After you place your order, you will be entitled to four times the $250 in advertising credits to be used on any of your advertising programs — that’s a $1,000 advertising opportunity for only $250!

Basket contains: wooden salad bowl and mixing/serving utensils, a pot holder, a gourmet salad dressing mixing bottle, copy of the OCR and a 6-month subscription to the OCR!!

USE YOUR AD CREDITS TO BUY HIGH IMPACT DISPLAY ADS IN THE RENTAL LIVING AND OTHER OCR PRODUCTS TO REACH NEW TENANTS AND RETAIN YOUR CURRENT ONES. For additional details or to sign up for the Welcome Home Program, please contact Celina Pereira at:

714-796-6808

cpereira@ocregister.com

Why is it time to hire a Property Management company?

Simply said — PEACE OF MIND and CHANGING TIMES. For peace of mind, a property management company removes the emotional stress and provides a barrier between Owner and Residents. Resident’s problems are not your problems, yet as an Owner, you are the first one they will turn to when faced with financial issues or complaints about their living situation; which creates stress for Owners.

WestCoast Property Management is experienced in dealing with all types of issues on a daily basis. We address each issue first and foremost by reminding Residents of their responsibilities to uphold their end of the lease. In addition to financial obligations, there is also Resident accountability to maintain the property and provide proper use and safety while in their possession. Our ultimate job is to be sure full rent is collected on time and your property is maintained!

Not to say we don’t have a heart, we certainly do care and understand when people have personal issues. However, since we are not emotionally involved, it is much easier to uphold the agreements that are in place. Each month, WestCoast Property Management will collect rents, pay vendors, and provide a timely Owner Disbursement along with detailed monthly income and expense reports for each property. We offer either auto deposit or check payment options for Owner Disbursements at no additional cost.

WestCoast Property Management offers FLAT FEE monthly management without long term contracts. We know our services are top quality; we don’t have to force you to stay with us!

Changing times — In today’s super-fast technology based world, it is vital to be up to date on all avenues.

Websites, blogs, social media, and online marketing can be overwhelming to deal with as a property owner. WestCoast Property Management has the tools and up to date knowledge to establish your property as a highly desired rental property in the community. Have a vacancy coming up? If your property isn’t priced right, it won’t rent quickly! We run in depth comps of rental properties to be sure we are on 5 4

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target with rent. We offer an all-inclusive leasing program, with the power to get your property rented quickly to make sure your rental income keeps coming in! Renters are searching for their next rental home on the internet — we know how to capture them at every turn! Your vacancy will be featured on our top searched website, along with the MLS, and 20+ online frequently visited rental sites. Our one time leasing fee covers all marketing, showings, and screenings.

We handle previous resident move out and new resident move in. We have a long list of honest and hardworking vendors to assist in property preparation and maintenance.

WestCoast Property Management offers leasing services at a low cost to property owners. We don’t charge our leasing fee until we present & move in applicants that YOU have approved! Need to fill a vacancy, but prefer to manage your own property? That’s ok, we also offer leasing as a separate service!

Bottom line is, as a property Owner, your investment should be a benefit, not a stress. The income that your investment provides should be able to be enjoyed! To manage a property well, one must be constantly available to the residents, vendors, and the property. We do all the work, you get all the benefits! WestCoast Property Management provides top quality service to Owners so they can relax and enjoy the advantages of being an income property owner.

Contact WestCoast Property Management & Real Estate today for a FREE property rent evaluation! We also offer real estate services for your next investment (or personal) property purchase or sale!

WestCoast Property Management & Real Estate offers full service management for single family homes, condos, townhomes and multi-unit apartments up to 15 units throughout Orange County and surrounding area. Visit www.westcoast-pm.com, Email rentals@westcoast-pm. com, or Call 714-988-4400 x2.

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Accounting Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

For Rent Media Solutions

Ferguson Enterprises

Move

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Jason Villarreal 18251 W. McDurmott, Unit B Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Orange County Register

Major appliances for apartments

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Apartment/Student Housing SmartAlert Service, Inc.

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Apartment Market Research Data

Appliances Sales, Service & Leasing

Axiometrics, Inc.

Appliance Warehouse

Pierce-Eislen

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Online apartment guide

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

KIVA Kitchen & Bath

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Pam Pepper 1617 S. California Ave. Monrovia, CA 91016 (888) 572-7222, Fax (800) 669-1008 ppepper@appliancewhse.com — www.appliancewhse.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Appliance leasing

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Apartment Rental Publications & Services

R&B Wholesale Distributors, Inc.

Appliance World

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Product & Service Council — continued on page 56

apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE TO CALL…800 640-4743 TODAY WWW.PHDINSURANCEBROKERS.COM

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

A P A R T M E N T

ww.caapartmentinsurance.com info@phdinsurancebrokers.com License # 0462338 N E W S

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Appraisal First Metro Appraisals

Law Offices of Thomas B. Cummings

Bath Renovations

Mr. Thomas Cummings 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-1777, Fax (714) 634-2177 tcummings@cummingsmyer.com

BathPlanet

Bob Miller 3110 S. Santa Fe Ave. San Marcos, CA 92069 (855) 744-2284 bathplanetsd@gmail.com

Defense of landlords, mgrs & employers on claims by tenants & employees, including discrimination & habitability: defense of comm’l transaction & real estate litigation

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

Buffalo Maintenance, Inc.

Duringer Law Group, PLC

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Asbestos

Specializes in landlord/tenant law, debt collection, eviction

Veteran Ed’s, Inc.

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Asphalt Sales & Service

California Bath Restoration

Fisher & Phillips, LLP

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Complete kitchen and bath restoration and refinishing company.

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Attorneys Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Michael@MBrennanLaw.com — www.MBrennanLaw.com

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Boiler Systems

Ruzick & Wallace, LLP

Debinaire Company

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Service 1st

Eviction Attorneys

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Specializing in residential and commercial evicitons with flat rates and prompt, professional service

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Water Heater Man, Inc.

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Wesierski & Zurek, LLP

Terence P. Carney One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — www.wzllp.com

Water heater/boiler service and installation

Buying Group

Specializing in Landlord/Tenant, Premises liability and Employment Matters

Professional Apartment Services

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Buyers Access

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Se Habla Español

DRE #01141711

Cabinet Refinishing

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

Fax (562) 430-0693

www.rayrobertsrealty.com

Product & Service Council — continued on page 58

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How do you make the 2nd Happiest Job in America even better?

Online Certified Apartment Manager courses let you improve your skills and still have time to enjoy family and friends.

The CAM designation is the official stamp of approval, letting your employer know that you have acquired skills to analyze your community’s financial operations, accurately report property performance and execute marketing strategies. CAM: the single most important thing you can do to boost your career.

Invest in your own happiness; NAA members learn at their own pace for only $187.50 per course. (4 courses plus Community Analysis).

LEARN IT ONLINE

Visit www.SingleMostImportantThing.com to get started today.

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Cabinets Brent Collins Construction

Sharon & Sons Floor to Ceiling

Cleaning Service

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Camera Systems

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

We are a full service company specializing in interior renovations and unit turns.

Multicom, Inc.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Coin-Operated Laundry Equipment All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Carpentry Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Custom & standard cabinets for all areas. No job too small!

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Coinmach Corp.

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

R3 Construction, Inc.

L and D Appliance Corp.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

R&B Wholesale Distributors, Inc.

General Contractor

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Carpet Sales & Service Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

WASH Multi Family Laundry Systems

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Coin-operated laundry equipment

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Specializes in landlord/tenant law, debt collection, eviction

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

We are a full service company specializing in interior renovations and unit turns.

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Rent Recovery Service

Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

SoCal Builders Services

Consulting

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

General Contractor

Construction

Countertops

Angelo Termite & Construction Company

Commercial Gas Grills

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

AEI Corporation

Brent Collins Construction

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Specializing in residential & commercial evictions.

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

Commercial Patio Heaters AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

Concrete Maintenance & Repair Concrete Hazard Solutions, Inc.

Tim Fischbeck PO Box 2466 Orange, CA 92859 (714) 292-6150, Fax (714) 997-7029 timf@chsolutions.net — www.chsolutions.net

Concrete grinding and patching for trip hazards.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Liquid Amber Designs

Buffalo Maintenance, Inc.

Laminate, quartz & granite available. No job too small

Interstate Restoration

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

A P A R T M E N T

Sharon & Sons Floor to Ceiling

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

General Contractor

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

SoCal Builders Services

Deck Coatings

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

General Contractor

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Buffalo Maintenance, Inc.

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Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Elevator Services

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Performance Elevator Contractors, Inc. Scott Higginbotham 449 W. Allen Ave. Ste 112 San Dimas, CA 91706 (909) 592-2400, Fax (909) 592-2488 www.performanceelevator.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Doors R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Drain Cleaning California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242 Plumbing and drain cleaning services

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Platinum Plumbing Services, Co. Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

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Draperies/Blinds/Window Coverings

We provide elevator maintenance, repairs & modernization

Apex Window Décor

Environmental Consulting & Training

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Bridges Vertical Blind Mfg

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Flooring and window coverings

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Environmental Services American Environmental Specialists, Inc.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Exercise Equipment

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Out-Fit

Stephan Hermann 25 W. Easy St., Suite 306 Simi Valley, CA 93065 (805) 584-1500, Fax (805) 426-8120 kraulin@out-fit.net — www.outfit.net

Electrical

Fencing & Gates

KD Electric

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

D & D Technologies Gate Hardware

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

R&B Wholesale Distributors, Inc.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

General Contractor

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Financial

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Total Lighting Concepts, Inc.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

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HMWC, CPAs & Business Advisors

Sharon & Sons Floor to Ceiling

Buffalo Maintenance, Inc.

Fire & Flood Restoration

Garage Doors

Hardwood Floor Refinishing

Interstate Restoration

Republic Garage Doors

1 Day Wood Floor & Tile Grout Restoration

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Grout Restoration

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

1 Day Wood Floor & Tile Grout Restoration

Heating & Air Conditioning

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Veteran Ed’s, Inc.

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Flooring

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Associated Heating & Air

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 778-8833, Fax (714) 778-8813 www.associatedheatingandair.com

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Coast Plumbing, Heating & Air

Handyman

Buffalo Maintenance, Inc.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Brent Collins Construction

Fantastic Flooring Company

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Willie Barron 8400 Secura Way Santa Fe Springs, CA 90670 (562) 693-1315, Fax (562) 693-1285 BUFFALO.AD.Resized:Layout 1 3/1/12 fantasticflrco@aol.com — www.fantasticflooringcompany.com

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Product & Service Council

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YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

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Fencing, Decking & Railings Property Repositioning Architectural Design Concrete & Masonry

Bonded & Fully Insured

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Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Spicer Mechanical

Internet Services

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Insurance

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Online apartment guide

Davis & Madden Insurance Agency, Inc.

Kitchen Renovations

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Major appliances for apartments

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Buffalo Maintenance, Inc.

Apartment insurance, auto & home packages — several companies to choose from.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Hayward Tilton & Rolapp Insurance Assoc.

California Bath Restoration

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Commercial, Personal & Health Insurance

Complete kitchen and bath restoration and refinishing company.

Marrs Maddocks & Associates Insurance Services, Inc.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Sharon & Sons Floor to Ceiling

Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

PHD Insurance Brokers, Inc.

Landscape

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com www.caapartmentinsurance.com

Cresta Verde Landscape Construction Morgan Wilson 1759 E. Borchard Avenue Santa Ana, CA 92705 (714) 568-1186, Fax (714) 568-0519 morgan@crestaverdelandscape.com www.crestaverdelandscape.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured)

Rey Insurance Services, Inc.

Full landscape services – Irrigation Renovations, Maintenance, Construction, Renovations, Trees, Drains, Design

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Los Gatos, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

TruGreen Landcare Connie Celaya 216 N. Clara Ave. Santa Ana, CA 92703 (714) 493-2083

(949) 552-7831

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

SAFE HARBOR EXCHANGE

We are a full service company specializing in interior renovations and unit turns.

Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Chase Commercial Term Lending

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Chase Multifamily Lending

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Citizens Business Bank

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans

Luther Burbank Savings

Lighting

Maintenance

DirecSupply, Inc.

Brent Collins Construction

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more

Ferguson Enterprises

Buffalo Maintenance, Inc.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Performance Elevator Contractors, Inc.

Total Lighting Concepts, Inc.

Scott Higginbotham 449 W. Allen Ave. Ste 112 San Dimas, CA 91706 (909) 592-2400, Fax (909) 592-2488 www.performanceelevator.com

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Opus Bank

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Walker & Dunlop

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Wells Fargo Multifamily Capital Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Specialized lending programs for multifamily properties.

We provide elevator maintenance, repairs & modernization

Rooflife Management, Inc.

Mailboxes

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

General Contractor

Product & Service Council — continued on page 64

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame

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Product & Service Council

continued from page 63

Dunn Edwards Paints

Access Exterminator Service, Inc.

Complimentary services include: Written comparison bidding, Color Consultation, and Scheduling & Conducting job walks for paint bids

Angelo Termite & Construction Company

Mold Remediation

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Veteran Ed’s, Inc.

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Natural Gas Consulting Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness

Odor Control Aire Master of Orange County

Tom McNeilis 1111 Lake St. Huntington Beach, CA 92648 (714) 856-6898 orangeco@airemaster.com — www.airemaster.com

Keisha Sanker 3015 Bristol Street Costa Mesa, CA 92626 (562) 760-9969 keishasanker@dunnedwards.com – www.dunnedwards.com

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Heat treatment equipment & training for bedbugs.

Lloyd Pest Control

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

We are a full service company specializing in interior renovations and unit turns.

Parking Enforcement

The Termite Guy

Dedicated Transportation Services

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Full service termite & pest control. Over 30,000 Orange County termite inspections.

www.dedicatedtransportationservices.com

Plumbing

Patio Covers

California Rooter & Plumbing

SoCal Builders Services

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Plumbing and drain cleaning services.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Patrol Services

Anaheim Signal 88 Security

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Outdoor Furniture & Refinishing

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Pest Control

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

General Contractor

Ornamental Iron

Brent Collins Construction

Paint Sales & Service

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

Discount Drain & Plumbing Repair

California Safety Agency

Ferguson Enterprises

Village Patrol, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Service 1st

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

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Plumbing Fixtures

Pool/Spa Service & Repair

DirecSupply, Inc.

Alan Smith Pool Plastering, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Dominum, Inc.

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Property Management

Emil or Irina Cioban 5000 Birch St. West Tower #3000 Newport Beach, CA 92780 (714) 510-0058, Fax (949) 485-5983 properties@dominuminc.net

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

JLE Property Management

Mr. Jerry L’Ecuyer 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — jerry@jle1.com

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

L’Abri Management, Inc.

Property Management Services/Investments

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Full service property management provider for 16+ units.

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Product & Service Council — continued on page 66

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

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Product & Service Council continued from page 65

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Orange County Property Mgmt.

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

Ohana Properties

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate

Reynolds Realty Advisors

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Satellite Management Co.

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

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Sullivan Property Management

Real Estate

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

Auction.com

Michael Anaya, CCIM 4350 Von Karman Ave #200 Newport Beach, CA 92660 (949) 236-5515, Fax (949) 208-8250 manaya@auction.com – www.auction.com

WestCoast Property Management

Janessa West 13 Corporate Plaza #100 Newport Beach, CA 92660 (714) 988-4400 rentals@westcoast-pm.com — www.westcoast-pm.com

Nationwide online commercial and multifamily real estate marketplace

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Specializes in rental properties 15 units or less

Property Management Software AMSI

Gorman & Associates

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Mr. William R. Gorman PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 bill@wrgorman.com

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Opus Bank

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Property Management Staffing APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Career Strategies

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Full Service Real Estate

Realtors Commercial Alliance of Orange County (RCAOC)

Rain Gutters

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Argos Systems

Reconstruction

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets

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Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

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Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

California Safety Agency

Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

ERC Roofing & Solar

Monique Trunec 216 Avenda Fabricante, Suite 111 San Clemente, CA 92672 (949) 492-8985, Fax (949) 492-4124 mtrunec@ercusa.net

Valet Waste

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

Resident Screening On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Valet Waste

Derek Matson 601 N. Ashley Dr., Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

Do you know…

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps.

Royal Roofing.com (RWS&P, Inc.)

Student Housing

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation.

Satellite TV

Tax Planning

Multicom, Inc.

Resident Services

Multicom, Inc.

McCormack Roofing Weatherproofing & Construction

Rooflife Management, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Security Systems

Providing roofing, waterproofing, decking and solar installations.

Recycling Derek Matson 100 S. Ashley Drive, Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Village Patrol, Inc.

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

General Contractor

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Central Roofing

HMWC, CPAs & Business Advisors

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Security Services

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Anaheim Signal 88 Security

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

Product & Service Council — continued on page 68

AAOC is non-profit??

That means YOUR dollars come back to

YOU!!

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Product & Service Council continued from page 67

Tree Service Los Gatos, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Ferguson Enterprises

Rooflife Management, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

SoCal Builders Services

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Towing

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

General Contractor

Window Coverings

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Apex Window Décor

R&B Wholesale Distributors, Inc.

TO’ and MO’ Towing

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Towing company with 4 locations in Orange County.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

www.dedicatedtransportationservices.com

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

Service 1st

Windows R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Training

Waterproofing

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Utilities & Sub Metering

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

AUM

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Video Commercials

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Window & door replacement specialists.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

McCormack Roofing Weatherproofing & Construction

General Contractor

Water Heaters California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242 Plumbing and drain cleaning services.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Did you know AAOC is on Facebook?

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809 Water heaters

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Mold…

Do you have a remediation plan in place?

Are your tenants educated on the risks?

Don’t be left unprotected! The AAOC’s Mold Operations and Maintenance Plan Manual is an apartment owner’s guide to mold. Designed to address potential problems that you may face regarding possible mold contamination on your property, this important manual will help you with the following: n Mold prevention and management n Mold investigation and evaluation n Categories of risk and recommended actions n Remediation procedures n Mold prevention and control agreement for rental leases

The Mold Operations and Maintenance Plan Manual is individually licensed and available to AAOC members for only $45 plus tax, postage and handling.

Simply complete the order form and fax to the AAOC at (714) 245-9505. If you have any questions, please call the AAOC Offices at (714) 245-9500.

Mold Operations and Maintenance Plan Order Form Name_______________________________________________________________________ Membership #_____________________ Address______________________________________________________________________________________________________ City ________________________________________________________________________ State_________ Zip________________ Daytime phone___________________________

Fax_________________________

Email_________________________________

AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 www.aaoc.com

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FENCE CONTRACTORS

PLUMBING, CONTRACTORS SUPPLIES

Alertt Access Gate Controls..............................66

Aarow Drain & Plumbing.................................72

Buffalo Maintenance, Inc..................................61

California Rooter & Plumbing..........................33

FLOORING, REPAIRS, TILE

Coast Plumbing, Heating & Air, Inc.................34

Brent Collins Construction...............................22

Discount Drain & Plumbing Repair.................43

Buffalo Maintenance, Inc..................................61

Ferguson.............................................................71

Coinmach...........................................................19

Carpet Crafts......................................................29

ORCO Apartment Suppy...................................44

National Service.................................................22

Sharon & Sons Floor to Ceiling........................10

PORCELAIN REFINISHING

category See page 72 for alphabetical listings ADVERTISING

COIN METER WASHERS, DRYERS—

Orange County Register....................................53 AIR CONDITIONING

Coast Plumbing, Heating & Air, Inc.................34 JM Air Conditioning & Heating.......................59 APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............67

SALES, SERVICE

COLLECTIONS

GATED ENTRIES

Block & Associates.................. Inside Back Cover Duringer Law Group, PLC.... Inside Front Cover CONSTRUCTION

Brent Collins Construction...............................22

Bath Crafters......................................................62

Alertt Access Gate Controls..............................66 HEATING, REPAIRS

AMCLiving.com.................................................27

Coast Plumbing, Heating & Air, Inc.................34 JM Air Conditioning & Heating.......................59

ORCO Apartment Suppy...................................44

Buffalo Maintenance, Inc..................................61

R&B Wholesale Distributors, Inc. ....Back Cover

COUNTER TOPS

INSURANCE

APPRAISALS/VALUATIONS

Sharon & Sons Floor to Ceiling........................10

PHD Insurance Brokers, Inc.......................41, 55

First Metro Appraisals.......................................11

DECK COATINGS, MAGNESITE REPAIRS,

KITCHEN REMODELING

WATERPROOFING

ASPHALT

Paveway..............................................................11 ATTORNEYS

Buffalo Maintenance, Inc..................................61 Rash Yambo Decking & Stairs..........................59

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................21

Republic Windows & Doors.............................28

LEAK DETECTION

LENDING

Duringer Law Group, PLC.... Inside Front Cover

DRAINS

Chase/Scott Schweer............................................2

Steven D. Silverstein, Law Office......................18

Aarow Drain & Plumbing.................................72

Rockhall Funding Corp.....................................13

BATHROOM REMODELING

California Rooter & Plumbing..........................33

LIGHTING SUPPLIES, FIXTURES, SERVICE

Coast Plumbing, Heating & Air, Inc.................34

Lighthouse Electric..............................................8

Discount Drain & Plumbing Repair.................43

Bath Crafters......................................................62 BLINDS

DRAPERIES, BLINDS

Sharon & Sons Floor to Ceiling........................10

Apex Window Decor.........................................12 Sharon & Sons Floor to Ceiling........................10

DRYWALL

Brent Collins Construction...............................22

R&B Wholesale Distributors, Inc. ....Back Cover MAINTENANCE, REPAIRS, PRODUCTS

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................61

BOILER SYSTEMS

G & G Painting Co.............................................18

Debinaire Co......................................................20

ELECTRICIAN, ELECTRICAL MAINTENANCE

R&B Wholesale Distributors, Inc. ....Back Cover

CABINETS

Buffalo Maintenance, Inc..................................61

MOLD REMEDIATION

Brent Collins Construction...............................22

Lighthouse Electric..............................................8

American Environmental Specialists...............12

Sharon & Sons Floor to Ceiling........................10

ENVIRONMENTAL SERVICES

ORNAMENTAL IRON

American Environmental Specialists...............12

CARPENTRY

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................61 CARPETS

ESCROW & EXCHANGE

Park Center Exchange.......................................16 Safe Harbor Exhange, Inc.................................62 EVICTIONS

Carpet Crafts......................................................29

Block & Associates.................. Inside Back Cover

The Stanfield Group — Mike Thornton..........15 Vanguard Investment Properties......................38

ROOFING CONTRACTORS

Dale’s Roofing....................................................58 Royal Roofing.....................................................30 Sierra Roofing....................................................63 SECURITY: GUARD SERVICE,

MAIL BOXES

ORCO Apartment Suppy...................................44

R&B Wholesale Distributors, Inc. ....Back Cover

Argos Systems....................................................72

W. R. Gorman....................................................17

Bona Fide Mortgage..........................................14

Traks R Us..........................................................67

BATHTUB REFINISHING

Roberts Management & Investments...............56

REAL ESTATE INVESTMENTS

California Rooter & Plumbing..........................33

Law Offices of Thomas B. Cummings..............26

Ferguson.............................................................71

JLE Property Management Inc...........................6

RAIN GUTTERS

Coast Plumbing, Heating & Air, Inc.................34

DOORS, WINDOWS

J.D. Property Management................................16

Orange County Property Management............28

Ferguson.............................................................71

Brent Collins Construction...............................22

PROPERTY MANAGEMENT

GATE SYSTEMS & TRACKING

Alertt Access Gate Controls..............................66 SIGNS

ProImage Signs..................................................52 TRAVEL AGENCIES

Stewart Tours.....................................................51 WATER HEATERS

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................34

Alertt Access Gate Controls..............................66

Debinaire Co......................................................20

Brent Collins Construction...............................22

Ferguson.............................................................71

PAINT AND PAINTERS

ORCO Apartment Suppy...................................44

G & G Painting Co.............................................18

WINDOWS

Rash Yambo Decking & Stairs..........................59

Republic Windows & Doors.............................28

Sondance Painting.............................................26

WINDOW COVERINGS

ORCO Apartment Suppy...................................44

Brennan Law Firm.............................................21

R&B Wholesale Distributors, Inc. ....Back Cover

Duringer Law Group, PLC.... Inside Front Cover

PEST CONTROL

Apex Window Decor.........................................12

Sharon & Sons Floor to Ceiling........................10

Steven D. Silverstein, Law Office......................18

The Termite Guy................................................48

Sharon & Sons Floor to Ceiling........................10

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

Lighthouse Electric.............................................8

Alertt Access Gate Controls.............................66

Lin-Ed’s Appliance Service & Repair..............67

AMCLiving.com................................................27

National Service................................................22

American Environmental Specialists..............12

Orange County Property Management...........28

Apex Window Decor........................................12

Orange County Register...................................53

Argos Systems...................................................72

ORCO Apartment Suppy..................................44

Expert Plumbing Repairs

Bath Crafters.....................................................62

Park Center Exchange......................................16

RESULTS OR NO CHARGE

Block & Associates..................Inside Back Cover

Paveway.............................................................11

“Introductory Offer”

Bona Fide Mortgage.........................................14

PHD Insurance Brokers, Inc......................41, 55

Brennan Law Firm............................................21

ProImage Signs.................................................52

Brent Collins Construction..............................22

R&B Wholesale Distributors, Inc. ...Back Cover

Buffalo Maintenance, Inc.................................61

Rash Yambo Decking & Stairs.........................59

California Rooter & Plumbing.........................33

Republic Windows & Doors............................28

Carpet Crafts.....................................................29

Roberts Management & Investments..............56

Chase/Scott Schweer...........................................2

Rockhall Funding Corp....................................13

Coast Plumbing, Heating & Air, Inc................34

Royal Roofing....................................................30

Coinmach..........................................................19

Safe Harbor Exhange, Inc................................62

Law Offices of Thomas B. Cummings.............26

Sharon & Sons Floor to Ceiling.......................10

Dale’s Roofing...................................................58

Sierra Roofing...................................................63

Debinaire Co.....................................................20

Smart Alert Service..........................................23

Discount Drain & Plumbing Repair................43

Sondance Painting............................................26

Duringer Law Group, PLC....Inside Front Cover

The Stanfield Group — Mike Thornton.........15

Ferguson............................................................71

Steven D. Silverstein, Law Office.....................18

First Metro Appraisals......................................11

Stewart Tours....................................................51

G & G Painting Co............................................18

The Termite Guy...............................................48

J.D. Property Management...............................16

Traks R Us.........................................................67

JLE Property Management Inc..........................6

Vanguard Investment Properties.....................38

JM Air Conditioning & Heating......................59

W. R. Gorman...................................................17

DRAINS UNBLOCKED !

$65.00

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

AAROW

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Utility Drains n Floor Drains Radio Dispatched Trucks n Insured No Travel Charge n All Power Equipment Complete Maintenance n C.P.M. Distributor

(714) 836-4861 40 Years Experience Serving Orange County St. Cont. Lic. #730851

Need Questions Answered?

Contact one of our reliable membership service representatives

@ (714) 245-9500

They will find your solution.

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THE LAW FIRM OF

DENNIS P. BLOCK & ASSOCIATES The Number One Law Firm Specializing In Tenant Evictions

TENANT EVICTION UNLAWFUL DETAINER $100 uncontested plus costs

ORANGE (714) 634-8232 FAX # (714) 634-3633

Guaranteed rapid filings No office visit required Free telephone consultations More experience than any other law firm Lockout management service available

FULL COLLECTION SERVICES We Provide Written Progress Reports and You Can Check Your Case on the Internet OPEN MONDAY THROUGH SATURDAY Listen to Landlord/Tenant radio every Tuesday at 9:30 am on 1460 AM CALL AFTER HOURS TO START A CASE OR FOR OUR INFORMATIONAL HOTLINE INCLUDING FREE FORMS

OTHER AREA OFFICES LOS ANGELES 323-938-2868

INGLEWOOD 310-673- 2996

PASADENA 626-798-1014

SAN BERNARDINO 909-877-6565

VENTURA 805-653-7264

LONG BEACH 562-434-5000

ENCINO 818-986-3147

ONE PHONE CALL STARTS YOUR CASE WEB SITE http://www.evict123.com