May 2014 Apartment News

VOL. LIV • MAY 2014

aaoc.com

See Page 5

In this Issue:

• Trade Show 2014 Recap What you might have missed....................... Page 28

• Remember When?

Take a “walk down memory lane”................Page 15

• Helping Leave Children a Solid Legacy Three tips to do just that............................... Page 44

MAY 2014

•

VOLUME LIV

5 General Membership Meeting 15 Education Luncheon — Remember When?

25 Legal Seminar 37 AAOC’s Legal & Operational Forms Collection now available on USB or CD! 39 22nd Annual Golf Classic 57 CAM Online Certified Apartment Manager Courses 65 NAA Community Site & Online Resource Center

Departments 4 President’s Message — The Property Management Component

6 Executive Director Report — Lou’s News 8 Sacramento Report — Speculation 10 Legal Corner — Questions and Answers 14 Federal Focus — Apartment Industry Colleagues 18 Dear Maintenance Men 47 Welcome New Members 49 Your Elected Representatives 54 PSC Corner — Turnaround Solutions 55 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 22 For Your Residents, What Is “Best” Service? By Ernest F. Oriente 28 AAOC’s 43rd Annual Trade Show & Conference — A Landslide Victory for One and All

38 Fair Housing: Fixing a Mess of our own Making By Janet M. Eastman 44 Three Keys for Helping Leave Children a Solid Legacy By Jason Sherr

46 Back to Basics — Good Old Common Sense Tips By Nancy Friedman

MAY

AAOC Education & Events

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

13 - Board of Directors Meeting

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com Executive Director — Lou Penrose Rossetti n Editor in Chief — Lou Penrose Rossetti n Managing Editor — Veronica Copeland n Design & Production — Dave Moeller/Graphic Angles n Printing — Sundance Press n

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n n

Julia Araiza Vicki Binford Tom Cummings Barry Durham Stephen C. Duringer

n n n

Nick Lieberman Alan Dauger Dean Zarkos John Tomlinson Nicholas Dunlap Craig Kirkpatrick Michael Chew John Tomlinson

Tim Gorman Dale Hayden n Jerry L’Ecuyer n Jim Loftus n Rick Roshan n n

Directors Emeriti n

M AY 21 - Education Luncheon

Tuesday, 6:00 pm, AAOC Offices

Wednesday, 11:00 am–1:30 pm, Embassy Suites See Page 15

15 - Legal Issues Seminar

26 - Memorial Day

Thursday, 2:00–5:00 pm, AAOC Offices See Page 25

Monday, Office Closed

20 - General Membership Meeting

Wednesday, 7:00–8:45 pm, Embassy Suites See Page 5

JUNE 10 - Board of Directors Meeting

17 - General Membership Meeting

Tuesday, 6:00 pm, AAOC Offices

Tuesday, 7:00–8:45 pm, Embassy Suites

J U LY 4 - 4th of July Holiday

16 - Basics of Resident Screening Seminar

8 - Board of Directors Meeting

24 - Lunchbox Learning – Mold Maintenance

Friday, Office Closed

Wednesday, 3:00–5:00 pm, AAOC Offices

Tuesday, 6:00 pm, AAOC Offices

Thursday, 12:00–1:30 pm, AAOC Offices

Let’s get LEGAL! Have you ever wondered if you were doing things “by the book?

Attend AAOC’s Legal Seminar on Thursday, May 15, 2014 See Page 25 for more information.

Ray Maggi

Ronald Berg David A. Cossaboom n Robert C. Shaw William R. Gorman n Robert B. Larry L. Lollman Thompson n

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President’s Message

BY N IC K LI E BE R MAN

The Property Management Component

H

ow important is it? Loaded question. Obviously, property management is vital to apartment ownership and directly and significantly impacts return.

This applies to small and large properties, whether self-managed or fee managed.

We’re talking about the operational/ business side of a rental housing investment: The interface with the tenant, the maintenance of the property, the bill paying and bookkeeping, the regulatory compliance, the vendor relationships, the market research, etc.

Strong and savvy management skills are difference makers in good as well as leaner periods.

That said, we note, of course, that there are certain cash flow impacting matters, such as market rents, that are beyond the control of property management. Compare Orange County apartment rents in the two holding periods below (per RealFacts, in buildings of 100 units or more).

Sure makes management easier if you catch the right time within a cycle, as the above charts demonstrate.

The great recession of 2008–2009

(and its effects through 2010) humbled virtually all investors. Thank goodness 2011–2013 came along and made us all look smart again as rent increases returned.

So where can property management actually affect a property’s income and expense and potentially enhance cash flows?

AAOC board member and current treasurer, Nicholas Dunlap, deals with this question every day. He manages eight properties in three western states totaling about 3,000 units for Ann Arbor, Michigan based McKinley, Inc. Some areas he sees where management skills can be a factor:

4th quarter 2008 vs. 4th quarter 2010 OC Rents

4th quarter 2010 vs. 4th quarter 2013 OC Rents

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Knowing local markets intimately; he conducts weekly rent surveys to know competitors’ asking rents;

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Crafting well-structured bonuses for staff for new leases and lease renewals to maximize their motivation, effort and professionalism;

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Maintaining close relationships with vendors to ensure that properties receive the best value possible from suppliers and servicers;

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Q4 2008 $1,370 $1,505 $1,799 Q4 2010 $1,274 $1,391 $1,684 2 year change –7.0% –7.6% –7.4%

Q4 2010 $1,274 $1,391 $1,684 Q4 2013 $1,472 $1,545 $1,939 3 year change +15.5% +11.1% +15.1%

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James Wohrman, an AAOC executive club member, is president of Anaheim Hills based FDC Management, an owner operator and fee manager of 4,000+ units covering thirty-eight multifamily properties, including eleven in OC. Where does he see property management impacting cash flow and property value?

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Management perspective can be key; sometimes apartment owners become overly risk averse based on emotion (versus financial analysis) or fall into a rut regarding their properties; management that oversees a broad range of properties may have the perspective to spot and effectuate more profitable strategies for a property in an evolving marketplace;

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Some larger managers bring economies of scale to product and service costs due to volume orders; this may translate to somewhat lower operational costs for properties managed;

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Astute management consistently (annually) raises rents to ensure a property is always at peak gross scheduled income, even if the increase must be minimal due to market forces; when owners or managers allow rents to remain below market, return is comprised and property value is diminished; President — continued on page 20

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Tuesday, May 20, 2014 ◆ 7:00–8:45 pm

Help the Fight to Make it Right!

Pressure on California’s limited water supply is steadily increasing.

Weather patterns, continuing changes in population, and lifestyle have required more water per capita. This tightens the competition for water amongst agricultural, industrial, landscape and human consumption.

Since water is one of the most valuable resources in Southern California, it is very important to use this precious natural resource wisely while at the same time keeping your community beautiful and profitable.

Several incentive programs are offered by the Water Use Efficiency Department to assist in the effort of saving water, including: Turf Removal for Residential and Commercial Properties Water Smart Landscape Programs SoCal Water$mart Rebate Program Other ways to save include: Using drought tolerant plants Investing in an efficient irrigation system Installing artificial landscaping

Come learn from the experts:

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Before the Meeting…

Enjoy 20% off meals at the Serengeti Restaurant — just mention AAOC!!

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Your Product & Service Council will be providing raffle prizes…

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Lou’s News

BY LOU P E N ROSE ROSSE T TI, E X EC UTIVE DI R EC TOR

H

ere at the Office of Apartment Washington DC, and keep in constant Association of Orange County’s contact with those colonels, sometimes it is necessary for commanders to travel Office of Local Legislative to the front lines for a closer look. Such Affairs, affectionately known as the “Leg Desk”, we are constantly tracking is the case with the National Apartment local legislation as it works its way Association’s Annual Capitol Conference through the 34 city halls throughout and Legislative Fly In. Orange County, as well as parts of Each year, thousands of apartment Riverside County. home industry professionals, NAA While we have offices and boots affiliate members, staff, and volunteers JLE.ad:Layout 1 3/8/10 11:21 AM Page 1 on the ground in Sacramento and gather on Capitol Hill and literally

walk the halls of Congress to lobby their lawmakers, educate legislative and policy staff, and show the flag of our industry. It is truly an impressive display of force and the numbers present, as well as the multiple represented nationwide, is not lost on Congress. They are well aware of our collective might.

The federal legislation that is focused on each year runs the gambit and this year is no different.

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From left: Congresswoman Loretta Sanchez, Lou Penrose Rossetti

From left: Nicholas Dunlap, Lou Penrose Rossetti, Congressman Dana Rohrbacher

Nicholas Dunlap, Congressman John Campbell, Lou Penrose Rossetti

Nicholas Dunlap, Congressman Ed Royce, Lou Penrose Rossetti

According to NAA Statistics, more than 100 million Americans rent and up to half of all new households formed this decade could live in rental housing.

Everything that happens on Capitol Hill can impact our ability to meet this demand for apartments, so it’s critical that Congress understands and appreciates the apartment industry’s unique needs when it comes to housing finance reform, tax reform or any number of policies under consideration.

At AAOC, our focus in Washington DC was thoughtful housing finance reform, smart immigration reform, and changes in fair housing interpretations.

With the help of NAA’s Greg Brown, who’s monthly column Federal Focus appears here in Apartment News Magazine, we were able to meet with many members of our own Orange County Congressional Delegation.

In our meetings with lawmakers, we talked about plans to develop housing finance reform legislation that ensures capital is available in all markets at all

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times and includes a federal guarantee for multifamily mortgages, whether or not Fannie Mae and Freddie Mac are maintained. According to the National Apartment Association research, the bursting of the housing bubble exposed serious flaws in our nation’s housing financial system. Those shortcomings however were mostly confined to the residential home mortgage sector (that certainly was the case in Orange County). Fannie Mae and Freddie Mac and their multifamily programs were not part of the meltdown. According to recent data, those multi family programs generated over $14 billion in net profits to the U.S. Treasury since placed into government conservatorship.

Immigration reform is a national issue but nowhere is the negative impact of the absence of reform felt more than in Orange County.

We urged our federal representatives to enact step by step immigration reform to address the current patchwork of state and local laws that impose N E W S

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additional responsibility on apartment firms to verify the immigration status of employees and apartment residents beyond federal requirements.

The issue of Fair Housing rule interpretation will be discussed in later columns, at issue for Orange County apartment owners and managers is that under the current HUD rule, neutral and common business policies such as occupancy limitations, background screening, and Section 8 policies could trigger discrimination claims despite no intention. This needs some attention and a common sense solution.

The apartment industry contributes substantially to the housing market and the economy at large. We strengthen communities and grow local businesses.

In fact, apartments and our residents support more than 25 million jobs across the country.

That is a great message to send to our federal lawmakers. And, I believe hand delivered by your AAOC LEG Team, that message was well received. n

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7

Sacramento Report

BY JON SMOC K

Speculation

N

otwithstanding the perils and obvious shortcomings of reporting accurately on future events before their occurrence, one may at least speculate about a probable scenario that illustrates significant societal and political differences. As you read this article on or about May 1, consider what that date has meant in past and likely future events. Who can forget the awesome display of arms marching and rolling in Red Square versus the civics lessons learned in Law Day events held throughout the United States? May Day means different things to different societies. International law is much in the news these days, just as is the constant ebb and flow of legal and policy differences that permeate our own representative democracy.

From city councils to legislative chambers throughout the country the debate regarding the appropriate line to draw between competing interests is the

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their staffs.

The date chosen for this event coincided with committee hearings taking place on significant measures of particular interest. In fact, one of the major bills targeted for discussion (SB 1439) was scheduled for hearing on that same date. Results will be known and reported later if a hearing is in fact held. The fluid nature of the legislative process often results in last minute schedule changes, a reminder how quickly things may change.

Legislators meet regularly with a variety of constituent groups to discuss many diverse issues throughout the year. The time made available for this activity in Sacramento is constrained by many other responsibilities involving committee membership and ongoing hearings on their own bills. Hence, a few minutes with each legislator to hit the high points on a few bills is about all one can expect. We commend our

fodder for endless discussion. Two bills highlighted in last month’s article (SB 1439 and AB 2405) set the stage for consideration of the extent to which government may regulate rental property ownership.

If all goes as planned at this writing an AAOC leadership team will have met in Sacramento on April 8 and 9 with fellow leaders from other regional associations affiliated with NAA. The purpose of these meetings is to meet with their respective legislators on important bills affecting the rental housing industry. Led by AAOC President Nick Lieberman and Legislative Committee Chairman John Tomlinson, the group is expected to include AAOC Board Members Alan Dauger, Rick Roshan, Director Emeritus Ray Maggi, and newly installed Executive Director Lou Rossetti. Major bills of significant interest are the topics for discussion with legislators and

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Orange County legislators and their staffs for being gracious with their time and attention to the positions articulated by the group.

AAOC and other local associations oppose each of the two major bills (SB 1439 and AB 2405, both reported chosen for discussion at this event.

Why these two? In relative terms, it is a choice of picking a few really, really awful bills from among several other bad bills that affect the housing industry. There also is the issue of scope, that is, are we targeted alone or just swept up in a larger universe? And, if we are the targets, how pervasive is the circumstance? Also, can our position be explained and easily understood without lengthy commentary? With these characteristics in mind, consider the two primary measures targeted for discussion this year.

The juxtaposition of government control versus individual choice could hardly be more stark than that posed

by San Francisco housing policies. As

once noted by U.S. Supreme Court Justice Felix Frankfurter, “On the question you ask depends the answer you get.” Former California Supreme Court Justice Stanley Mosk quoted that truism to begin his dissenting opinion in a landmark decision upholding the kind of stringent control now under consideration in Sacramento. Thus, he continues, “If the question is whether a municipality may exercise its police power to reasonably regulate the rental business, the answer is, generally it may do so. But if the question is whether a city may compel a landlord to remain in business against his will, and give him only the alternative of a forced sale, the answer is: not in a democratic society.” Suffice it to note that our representatives are armed with cogent reasons for opposing both measures that impose lasting obligations upon rental housing owners in San Francisco.

Why should we care? As a matter of rock solid principle, no one should be forced to remain in business against

his or her will. Certainly, no other business is constrained with such obligation. Nor should government create unrealistic barriers to pursuit of alternative uses of one’s property, including personal occupancy. In short, if it can happen in San Francisco it can happen anywhere. The precedential nature of these measures is unfathomable.

Jon D. Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

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9

Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

I

own an eight-unit apartment building in Long Beach. Recently, I had to start an eviction of a tenant for not paying their rent. It was pretty unfortunate, because we had enjoyed a professional relationship for the past three years.

Anyway, the tenant fell on hard times, and I had to get him out. My wife Cathy served him with a 3-Day Notice to Pay Rent or Quit on a Friday. Luckily, he moved out over that weekend. Everything seemed fine and dandy until I went down to the underground garage. Well he left a massive pile of old VW Van parts in the downstairs parking spot. The value of the property is approximately $500.00. Cathy says that the parts can just be thrown away, because he no longer lives at our building. Is she right?

Unfortunately, Cathy is mistaken. You are now faced with a situation of abandoned personal property. First, you need to send a Notice of Belief of Abandoned Personal Property to the last known address of the debtor. The Notice is a pre-printed form, and can be obtained from your Apartment Association. Then, you must store the property for a period of 18 days (15 days if you personally serve him with the notice), though not necessarily in the parking space. The tenant can reclaim the personal property by paying any storage fees, and picking up the property within the 18-day period.

Since, the value is less than $700.00, you can throw the old parts away after waiting the proscribed 18 days.

However, if the value was in excess of

$700.00, you must sell the old parts at a public auction. After the sale, you would deduct your expenses, and the remainder is deposited with the County Treasurer’s Office. In your case, you will be able to dispose of the property after 18 days. (No offense to VW aficionados).

I have the misfortune of a classic problem tenant. The noise, the parties, the trash…

I don’t even know where to begin. Also, she’s paid her rent late for the past three months. The lease has a late fee provision that charges $50.00 if rent is not received by the 5th of the month. Because of this, she’s been paying both the rent and the late fee well into the second week of the month. Last month, the first of the month

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fell on a holiday. So I served her a 3-Day Notice to Pay Rent or Quit on the 2nd or should I have waited until after the 5th to serve the Notice?

If rent is due on the first of the month, and the first of the month falls on a weekend or a holiday, the tenant has until the first business day of the month.

The rent is considered late the following day. For example, if the first falls on a Saturday, the rent will actually be due on Monday the third, and will be late Tuesday the fourth. In most instances, the specific language of your lease will govern the issue of when late fees accrue.

On one hand, some leases have clauses that define when rent is late. If your lease states that “rent is due on the 1st of the month, but will be considered late if not paid by the 5th,” then your lease defines when rent is late, and you may properly serve a 3-Day Notice to Pay Rent or Quit on the 6th day of the month. Conversely, other leases establish time periods before late fees kick in, but do not define when rent is late.

For example, if your lease states “rent is due on or before the 1st of the month, and if not paid by the 5th will result in the imposition of a late fee of 6%….,” then the clause is merely establishing the time period for the imposition of a late fee. In this second scenario, you may serve a 3-Day Notice to Pay Rent or Quit on the 2nd of the month (provided the 1st falls on a business day).

I live in Redondo Beach, real close to the pier. I live in my dad’s building, and I guess you could call me the manager.

When my surfing schedule allows, I collect rent, make repairs, and generally keep an eye on the place. Last month, I had to serve my first 3-Day Notice to Pay Rent or Quit. The April rent is $2,000.00, and the tenant only came up with $1,000.00.

So, I served him a 3-Day Notice for $1,000.00, for rent due from April 16 to April 30. I figured he had paid for the first half of the month. I asked the manager of the building next door, and he said

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that should be fine. But when I showed it to my dad, he freaked out. Does it really make any difference?

us for about three years. We basically agreed to let him live there for free if he takes care of all resident concerns. He’s pretty handy with tools, so the deal seemed to work out fine. A few weeks ago, some of the tenants started complaining that he was drinking beer with his friends out in the courtyard of the complex. I called and asked him about the incident. Not only did he deny it, but he also used a great deal of yelling and profanity to do so. I’m not one to tolerate such language or behavior from any of my employees or tenants. I sent him a letter terminating him from employment, and I gave him a week to move out and bring the keys to the apartment to my husband. Luckily, he brought the keys in, and we haven’t heard from him since. I’m now talking to a new manager to take over the position. Could I have him sign an agreement that says he has to be out of the apartment within a week if he’s terminated?

Yes. As a general rule, monthly rent is a sum due for a whole month of tenancy.

The remaining balance of $1,000.00 is due for the entire month, not a prorated portion. Any payment received should not be accounted or prorated to specific days, but should be applied toward the total monthly installment due. Thus, the remaining balance of $1,000.00 is for the period of April 1 through April 30. Although your notice is not technically defective, it infers that the rent is not due until April 16. In addition, errors are commonplace when you try to prorate the rent on a Notice.

For these reasons, you’re much better off to serve a Notice for the $1,000.00 due for the entire month of April.

We have an on-site manager at our complex in Torrance. He’s worked for

Q&A — continued on page 12

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Q&A — continued from page 11 Yes. Agreements between owners and their on-sight managers should always be in writing specifying the terms of the relationship and the rights and responsibilities of the parties. Your agreement can thus provide the on-site manager with a short period of time to find a new residence if necessary, but that decision is yours to make.

California law does not require that you allow the ex-employee to remain in the unit for any period of time following termination. Absent an agreement to the contrary, California law requires the employee to vacate immediately upon termination.

One of my former tenants took me to small claims court over her security deposit. She claims that I was unreasonable in spending all of it, because she claims she had a cleaning crew come through the place before she moved out.

A small claims appeal is basically a “do over.” It is a new trial, a trial de novo. By and large, the proceeding is essentially the same. However, on a small claims appeal, as opposed to the initial small claims proceeding, you may have an attorney represent you. In your situation, if you’re afraid that you might lose your temper again, call a lawyer who will talk about the case with you. Of course, there are times when it’s simply more cost effective to “go it alone,” when the amount you’re fighting

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over is less than the cost of retaining counsel. If this is the case for you, and you really feel that you were not treated fairly in the small claims court, then appeal the decision. Just remember to take a deep breath out in the hallway.

Well I don’t know if she used a cleaning crew or a wrecking crew, because the place was trashed. Anyway, the Judge in the small claims court apparently liked her, and I guess I lost my temper at the hearing. When all the smoke had settled, the judge ordered me to pay her! The little paper says that I have time to appeal this decision if I want to. I basically wanted to know what happens in the event of an appeal, and whether or not I could have a lawyer handle it.

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The foregoing is presented in a general nature to address general legal issues.

Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC is one of the largest and most experienced landlord tenant law firms, specializing in evictions and in the collection of debt, representing landlords throughout Southern California. The firm may be reached at 714.279.1100 or 800.829.6994 or 877.387.4643. Visit our website at www.DuringerLaw.com for copies of our legal publications “Eviction and Debt Collection, a Landlord’s Guide,” and “Asset Preservation Strategies.”

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Federal Focus — The National Connection

BY GR EG BROWN

Apartment Industry Colleagues

M

arch was a big month for two of the top federal legislative issues that could impact the apartment industry’s future – housing finance reform and tax reform. In each case, a long-anticipated legislative proposal was released by a committee chairman. Neither one has universal support at the moment and both have their critics. The outlook for one is much, much brighter than the other

but still faces significant hurdles.

Regardless of the ultimate outcome for either one, they will both shape certain parts of the debate going forward this Congress or even into the next.

Ranking Member Mike Crapo (R-Idaho) (pronounced “cray-poe) introduced their version of housing finance reform legislation. Drawing heavily from advanced spadework by Sens. Mark Warner (D-Va.) and Bob Corker (R-Tenn.), this bipartisan legislation balances the universally held goal of ending Fannie Mae and Freddie Mac as we know them with maintaining the federal government’s appropriate role to ensure sufficient capital exists to finance multifamily (and single-family) housing. While there are still details to be worked out, we like the bill. It explicitly acknowledges the importance of a separate solution for multifamily versus single family and lays out a plan accordingly.

The Senate Shows Its Cards on Housing Finance Reform At long last, Senate Banking Committee Chairman Tim Johnson (D-S.D.) in concert with the Committee’s

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Federal Focus — continued from page 14 There are challenges ahead for this bill. First, it has drawn the ire of civil rights groups like the National Council of La Raza, the National Fair Housing Alliance and the National Urban League for not providing enough access to credit for people of color and families with moderate to low incomes. Second, to have any chance of passing on the Senate floor, the bill needs a strong vote out of the Banking Committee —

not an easy lift when both progressives and conservatives on the committee have concerns with the bill. Finally, many of the conceptual underpinnings of the Johnson-Crapo legislation — eliminate Fannie and Freddie but maintain a federal backstop, implement a separate multifamily solution — are completely opposite from the approach that House Financial Services Committee Chairman Jeb Hensarling (R-Texas) took in his bill, the Protecting America’s Taxpayers and Homeowners (PATH)

Act. That could complicate HouseSenate negotiations significantly.

Aside from the policy hurdles above, there are political speed bumps as well. With the GOP very close to taking control of the Senate, the incentives to try and pass the bill this year are weak when they could get a bill more to their liking with one of their own at the helm of the Banking Committee. By the same token, wouldn’t the House GOP prefer to negotiate with a Senate also controlled

by Republicans? And, finally, while the housing market recovers, Fannie and Freddie continue to write billions in checks back to the taxpayer, paying off what they borrowed beginning in 2008.

A steady stream of cash could weaken the resolve to do-away with these entities any time soon. Watch the tenor and pace of the debate in the coming months for signs that political winds are slowing down the process of reform.

You’ll get a lot more than this out of our machines.

Profiles in Tax Reform Courage Last month House Ways and Means Chairman Dave Camp (R-Mich.) released his long-awaited proposal on comprehensive tax reform. As you know, Camp worked for the past two years on a bicameral and bipartisan basis with Sen. Max Baucus (D-Mont.), chairman of the Senate Finance Committee, to come up with a proposal.

Unfortunately, Baucus resigned just a few months ago to become the next U.S. Ambassador to China, so Camp lost his Democratic partner in the Senate. Undeterred, he moved forward anyway and introduced his bill.

House GOP leadership and many members of the Republican caucus were not excited about Camp putting out his bill. Depending on its content, it could (a) expose Republicans to negative press and (b) take voters’ focus away from the many problems with the implementation of the Affordable Care Act, a topic that was doing wonders for GOP campaigning. In short, most everyone wanted politics to trump policy. Again, showing a lot of courage,

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Camp released his “discussion draft” and while it may not have had the impact on the voters that worried Republicans, it definitely got the attention of the business community.

Oil and gas interests, manufacturers and business overall thanked the chairman for starting the discussion while expressing great concerns with the approach in the bill — not surprisingly with specific aspects that negatively impact their industries. Single-family housing groups had strong reactions to proposals that simplify the tax code, but in their view dramatically undermine the utility of the mortgage interest deduction. Perhaps the strongest reaction came from the financial services sector who weren’t pleased with the inclusion in the discussion draft of a small tax on big lending institutions.

In fact, they were so unhappy that they reportedly threatened to cancel GOP fundraisers.

For multifamily, the legislation is a mixed bag. On the plus side the taxa-

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with this legislation, Camp gets a lot of credit for spending literally years taking input, talking with the other side of the aisle and putting together an honest proposal to reduce the corporate tax rate (one of his chief objectives) and simplify the tax code, regardless of the reaction from the taxed.

Compared side-by-side, I give housing finance reform a better chance by far than tax reform of seeing the President’s desk this year. That advantage is more about the low odds for tax reform than high odds for housing finance reform. Even if neither legislative proposal sees the finish line, they have made their marks on the debate, for good or bad, and the apartment industry will have to consider them if and when the debate resumes on these issues.

Don’t forget to email me at greg@naahq.org and tell me what you think of this column.

Thanks for reading and talk with you next month.

tion of a carried interest is resolved to our favor with only non-real estate transactions subject to ordinary income as opposed to capital gains tax rates.

Further, the Low Income Housing Tax Credit survives albeit with some haircuts. This is despite having been reportedly eliminated in previous versions of the bill. On the negative side, future depreciation recapture is taxed at ordinary income rates, depreciation schedules are extended for multifamily and 1031 exchanges are eliminated on a prospective basis, respectively.

It is generally conceded the Camp discussion draft will not see any vote on the floor of the House this year.

Further, the new Senate Finance Committee Chairman, Ron Wyden (D-Ore.), is less interested in starting with a comprehensive reform bill and more focused on dealing with tax “extenders,” the annually expiring tax provisions in the code. Reform writ large is off the table for this year. Setting aside the apartment industry’s concerns

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: I am starting my planning for a major kitchen cabinet remodeling project in my rental units.

However, I am having a difficult time making material and design decisions.

What recommendations can you give? Allen

Dear Allen, When doing a kitchen or bath material

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Dear Maintenance Men: I am looking into alternative methods to cleaning my apartment carpets. I am aware of both dry chemical carpet cleaning and steam cleaning. What is the difference and which do you recommend? Martin Dear Martin: The two primary methods of carpet cleaning are dry cleaning and hot water extraction or steam cleaning. First, let’s dismiss a couple of misconceptions; dry cleaning is not technically dry, but more

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should be connected with a dovetail or other positive lock construction.

Drawers that are held together by nails will not hold up to tenant abuse, nor will particle board constructed cabinets.

On a side note; if you are gutting the kitchen or bathroom, use this time to relocate and add more electrical outlets and under cabinet lighting.

selection, cohesive and functional design is important. Kitchen and bath rehabs are some of the most expensive work you can do in an apartment unit and proper planning is a must. In order to appeal to a larger segment of the population, try to keep the interior color scheme to neutral earth tones.

Cabinetry quality varies greatly.

Don’t let the cabinet fronts fool you.

Manufacturers designed their cabinets to look good at first glance. Keep in mind, being in a rental environment, the cabinets also need to hold up to abuse. Look at the actual construction of the cabinet box or frame. There is no need to use custom cabinets to fit your existing layout. The use of prefabricated modular cabinetry can greatly reduce the time and cost to have a finished kitchen or bathroom.

Using real wood cabinet fronts with 3/8” plywood sides is essential for durability. The drawer fronts and sides

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of a “moisture-controlled” process and steam cleaning does not use steam, it is a process of hot water under high pressure.

Carpet dry cleaning methods use chemical cleaning solutions to extract dirt. There are three methods: Dry Foam: The foam is applied to the carpet and allowed to dry, then vacuumed up along with the dirt.

Dry Chemical: A cleaning solution is applied to the carpet and a machine spins a large bonnet from side to side to absorb the dirt from the carpet.

Dry Compound: An absorbent mixture resembling wet sawdust is spread over the carpet. A machine brushes the mixture into the carpet to absorb the dirt. When the mixture dries, it is vacuumed out, taking the dirt with it.

The dry method does not get as much of the deep dirt out, but is very effective at cleaning the visible portion of the carpet and the carpet may be ready for traffic within an hour.

The wet carpet cleaning method uses hot water extraction to force a hot water based cleaning solution into the carpet under high pressure and then sucks it back out of the carpet along with the dirt.

There are two water extraction methods: Portable Extraction: The carpet is cleaned by a small machine using

seems fine, so why are my residents not getting the hot water they need?

Jim

hot tap water and powered by the electricity source in the house.

This is the typical DYI method of steam cleaning; some professionals also use this system.

Dear Jim: The water heater may need a bit of maintenance. The first thing to do is clean out the sediment at the bottom of the tank. This will require a shutdown of the heater for a couple of hours and some hands and knees work. Most 100-gallon gas water heaters have a clean-out port at the front of the tank.

The port is either round or oval. Be sure to get a new clean-out port gasket before starting this job. Once the water is drained and the port opened, remove all the sediment from the tank. You can expect to haul out one to two buckets of calcium buildup. (Sediment removal should be done once a year.) Removing the sediment will greatly improve the heating efficiency the water heater.

Because of the age of the tank; while

Truck Mounted Extraction: This uses a large cleaning machine mounted on a truck or van. The water is heated to a higher temperature and is shot into the carpet at a higher velocity than is possible in portable machines.

Out of all the methods listed above, we recommend the Truck Mounted Extraction method. We believe it is the most effective way to clean, mostly because the heat kills bacteria and the extra power separates dirt. These powerful machines also pull most of the water back out of carpets, leaving them damp but not wet. The carpet may be ready for traffic within a few hours or more.

One a side note: Most major carpet manufactures listed on the Carpet and Rug Institute (CRI) website (A nonprofit trade association), recommend the use of hot water extraction systems to clean carpets.

Maintenance — continued on page 20

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Dear Maintenance Men: I am running into a hot water issue with my 100-gallon gas fired water heater. The tank is about 5 or 6 years old. The tenants are complaining of not getting enough hot water. I have checked the tank and the thermostat is working, the water is hot. Everything

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Maintenance — continued from page 19 you have the port open, check the inlet dip tube and the anode rod inside the tank. If the anode rod is corroded, replace it by pulling it out from the top of the tank and inserting a new one.

The anode rod is a sacrificial zinc rod that helps keep the tank from corroding.

The second item to check is the coldwater inlet dip tube. Cold water entering the heater is routed to the bottom of the tank by the dip tube. If the tube is corroded, broken or missing, the tank will develop hot and cold areas, leading to complaints about short-term hot water. The dip tube is located inside the cold-water inlet pipe. Replacements for both the anode rod and dip tube

President — continued from page 4 •

If a building is running at 98% to 100% occupancy for several consecutive months, take note—it is likely an indication that rents are too low;

Squeezing out maximum cash flow for a property is what the property management component is all about.

And it doesn’t take much to substantially alter returns.

Consider a sample twenty unit apartment purchase in Orange County

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can be found at most plumbing supply houses.

Alvarez at 714 956-8371, or Jerry L’Ecuyer at

QUESTIONS? QUESTIONS? QUESTIONS? We need more Maintenance Questions!!!

To see your maintenance question in the “Dear Maintenance Men” column, please send submission to: Questions@BuffaloMaintenance.com.

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Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or consultation. For an appointment call: Frankie

point—relative to what would otherwise be factored in to income and expense assumptions on the 5 cap purchase analysis—cash flow would be improved by approximately $8,000 annually, which is a 20% increase on the otherwise projected $40,000 after debt service annual cash flow.

The point here is that small changes in a property’s financial performance due to elevated, intelligent property management can have big percentage impact on the bottom line.

for $4 million ($200K per door) with 30% down ($1.2 million) and a 70% loan, purchased at a 5 cap ($200K annual NOI). The expected cash flow after debt service would be about $40,000 annually.

However if skillful management practices (whether on owner managed or fee managed property) result in vacancy losses reduced by a single percentage point, annual rents increased by a single percentage point and overhead decreased by a single percentage

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For Your Residents, What Is “Best” Service?©

BY ERNEST F. ORIENTE, THE COACH

“

Best” service, especially in the property management industry, can be deceiving because the needs and expectations of your residents are changing and evolving rapidly. In addition, your residents are comparing your apartment communities to both your competition and to best service with every company, product or service they experience. By reading this article, you will learn the steps for developing a system so your residents can tell you

ment community. Tell us about the best service you have ever received from any company or individual and why this was the best. Tell us how we can improve your living experience with our apartment community. Lastly, ask your leasing teams for suggestions on how these surveys might best be presented to their residents. Many of our property management clients ask their

exactly what best service means to them!

Developing resident surveys: Start by gathering the leasing teams at the properties you manage and discuss the current level of resident service being given. Also, ask for any feedback or suggestions they have heard or received from their residents. Next, prepare a resident survey that might include some of the following questions: Tell us about the best service you have ever received while living in any apart-

Coach — continued on page 24

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Coach — continued from page 22 leasing teams to hand deliver these surveys to their residents on Saturday morning for a personalized touch while others give out small prizes to the first 25 survey responses.

Service in a Snap.

Get the App.

TIP FROM THE COACH: Do you want to experience best service? Take a few hours and visit a high-end retail location like Nordstrom, a RitzCarlton hotel or Tiffany’s. When visiting these world-class locations, observe how they greet you, the words they select when assisting you, the types and variety of products or services they provide, the colors and fabrics they use and the quality of their brochures and printed materials. As a side note, any employee of a Ritz-Carlton can fix a guest service problem instantly, for up to $2,000!

Implementing resident surveys: Once you and your leasing teams have received the responses to these resident surveys you can now set your service standards at or above the level of your resident’ expectations. As a next step, summarize the results from these resident surveys and look for any repeated suggestions or recommendations. Then, design an action-plan with your leasing teams based on the suggestions they are going to implement over the next 30–60 days. Lastly, have your leasing teams share with their residents a written summary of exactly what they will be doing as a result of these resident surveys. Remember, surveys are a great way to get feedback, but these residents will want to know what your leasing teams are going to do with their responses.

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TIP FROM THE COACH:

can launch a service call by simply scanning

Once this first resident survey has been completed, ask your leasing teams to schedule additional surveys every 90 to 120 days for the next 36 months. These future surveys will

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Coach — continued on page 26 WASH_GetApp 4_9375x10 1 E N T 2 4WS13-009

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Let’s get LEGAL! Have you ever wondered if you were doing things “by the book?”

Get in on the discussion of the following common topics and situations that landlords face on a daily basis: ❖ Tenant Domestic Violence and Landlord Responsibilities ❖ Death Disclosures and Necessary Remediations ❖ Termination Pitfalls with Section 8 Tenants & Three Day Notices ❖ Cigarette and Medical Marijuana Smoking Restrictions

Be sure to bring all your legal questions!

Guest Attorney: Todd Brisco Todd A. Brisco & Associates Date:

Thursday, May 15, 2014

Time:

2:00–5:00 pm

Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701 Cost:

Members — $50 Non-Members — $75

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Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com Registration Form — Please Print Yes, I want to attend the Legal Seminar on May 15, 2014

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Coach — continued from page 24 allow you and your leasing teams to stay current with the ever-changing needs and requests of your residents.

In addition, by having your leasing teams ask for this ongoing feedback their residents will know that service at their apartment communities will continue to evolve as a reflection of their expectations.

Learning from your residents: An additional benefit to implementing surveys will be the great new ideas or services you and your leasing team will learn from your residents’ feedback.

Many of the responses to these surveys will include requests to receive something faster, something easier to use, something easier to read/understand or something that is causing a problem or frustration. Take each of these requests and look for ways to easily and inexpensively implement all of them. In addition, look at each of these survey ideas and see if your property

management company can earn new income from any of these suggestions.

A great example of this concept is the way many apartment communities are adding a fee-based business center where their work-at-home residents can access computers, fax/copy machines and Internet services.

Ernest F. Oriente, a business coach since 1995 (24,830 hours)—the author of SmartMatch Alliances—and the founder of PowerHour... (www.powerhour.com), has a passion for coaching his clients on executive leadership, hiring and motivating property management SuperStars,

TIP FROM THE COACH: Remember, make it easy to listen and learn from the residents of the properties you manage because their suggestions and recommendations will uncover great new ideas and a variety of ways to set your apartment communities well ahead of the rest. Are you ready to raise service to a world-class level?

Want to hear more about this important topic or ask some additional questions about how to build powerful resident surveys? Send an E-mail to ernest@powerhour.com and The Coach will E-mail you a free PowerHour invitation.

traditional and Internet SEO/SEM marketing, competitive sales strategies, and high leverage alliances for property management teams and their leaders. To subscribe to his free property management newsletter go to: www.powerhour.com.

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AAOC’s 43rd Annual Trade Show & Conference —A Landslide Victory for One and All Photos were graciously taken by our volunteer photographer Les Anderson.

T

he results are in. Informative seminars and more vendors than ever, plus games, raffles and prizes created a landslide victory for all who attended the AAOC’s 43rd Annual Trade Show and Conference on Thursday, March 13, 2014.

In keeping with this year’s patriotic theme, the Exhibit Hall at the OC Fair & Event Center was transformed into a sea of red, white and blue with American flags and eagles flying proudly and Uncle Sam taking center stage.

thing an apartment owner would need was more than likely to be found at this year’s AAOC trade show.

This all-day event was made possible through the hard work of the AAOC staff and directors as well as the generous support of event sponsors, including Luther Burbank Savings, Cabinet Factories Outlet and Los Gatos, Inc. Les Anderson donated his time and talent as photographer and

Paraphrasing Abraham Lincoln’s famous rallying phrase this was, indeed, an event “of the members, for the members, by the members.”

With a record-breaking 33 new exhibitors, event-goers had a choice of 114 booths offering great products, information and new solutions, along with opportunities to play games and win prizes. From pool and landscaping services, HVAC and awning companies, to management companies and mortgage brokers — anything and every-

Trade Show — continued on page 30

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Trade Show — continued from page 28 provided many of the images seen throughout this month’s magazine. On behalf of WR Gorman & Associates, which served as the Seminar Sponsor, Tim Gorman introduced each of the four sessions during the day.

Demonstrating that one extra degree of effort makes all the difference, Annie McClinton energized show attendees with her dynamic presentation. As Vice President of the Multifamily Ancillary Group (MAG), McClinton shared with her audience insights gained from more than 30 years in the apartment industry, including resident relations knowledge acquired from positions as Vice President of Training and Development with Western National Group and as a Vice President of Training and also of Operations with Irvine Company Apartment Communities.

Helping owners prepare for the year ahead, Stephen Duringer, Esq. of the Duringer Law Group, PLC updated

a standing-room only crowd on the latest in rules and regulations for 2014, especially those related to evictions, collections and asset protection.

Following his presentation, members of the audience had an additional opportunity to ask questions and obtain advice from this highly respected legal authority and member of the AAOC Board of Directors.

Back by popular demand, the 4th Annual Rental Housing Economic Forum offered attendees perceptions and projections as to how varying forces will impact the future of residential income property ownership.

Joining moderator Nick Lieberman, the Annie kicked off her shoes and invited attendees to 2014 AAOC President and Principal get up and get the energy flowing! of Bona Fide Mortgage were two senting the Fourth Estate was Jonathan renowned and well-versed experts.

Lansner, Business Columnist and Real Albert M. Berriz provided a national operations perspective from his vantage Estate Blogger for the Orange County point as CEO, President and Co-Owner Register.

Wrapping up the day, Frankie of McKinley, Inc., a real estate investment and property management com- Alvarez, Operations Director for Buffalo pany with over $3.2 billion in holdings located in 27 different states. RepreTrade Show — continued on page 32

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AAOC thanks YOU for coming to the 43rd Annual Trade Show & Conference!!

A special thank you to Beth Adams of Luther Burbank Savings for providing bags for all attendees of the show!!

Attendees packed the halls to get all the info about our amazing exhibitors.

The ladies of Sullivan Property Management arrived bright and early to see speaker Annie McClinton of Multifamily Ancillary Group. They couldn’t wait to “clap their hands”!

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John Gunnison of Republic Companies poses with John & Fran Sinclair of Whelan Property Management.

AAOC is going “social”! Executive Director Lou Penrose Rossetti and Membership Director Brianna Macias say “cheese” for DMI Direct.

Move over Uncle Sam, “Uncle Bill” is making his way into the hearts of all the attendees. With all that spirit, we had to award WR Gorman & Associates the Best Use of Theme Award!

There was no yawning for Ron Huntley of King Awnings! His booth was packed all day, it was no wonder why they won the Best Use of Product Award!

Back by popular demand! Our 4th annual Rental Housing Economic Forum moderated by AAOC’s President Nick Lieberman. This year’s featured panelists were Albert Berriz of McKinley, Inc. and Orange County Register’s real estate columnist/blogger Jonathan Lansner.

Rommel Anacan of The Relationship Difference definitely enjoyed his first year of exhibiting, he even won the Most Fun & Original Booth Award.

Congratulations Rommel!!

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And the Best Overall Booth Award goes to…PHD Insurance Brokers, Inc. A special thank you to PHD for their continued support throughout the years!!

Frank Alvarez of Buffalo Maintenance, our fourth speaker of the day, is introduced by Tim Gorman of WR Gorman & Associates, the Seminar sponsor for this year’s show. Thanks for a great presentation Frankie!

this event dates back to trade show #2, which was held the very first year he joined the AAOC, 40 years ago.

The “Most Fun and Original Booth” award was presented to Rommel Anacan of The Relationship Difference,

enthusiastic exhibitors embraced this year’s theme — “AAOC Salutes Red, White and YOU!” in many unique and innovative ways. Special recognition for “Best Use of Theme” went to WR Gorman & Associates and to Uncle Sam-attired, AAOC Director Emeritus, Bill Gorman, whose participation in

Trade Show — continued from page 32 Maintenance, Inc. and co-author of the popular column, Dear Maintenance Men, shared useful tips and practical advice on “Managing Maintenance for Your Properties.”

Adding to the fun of the day,

Trade Show — continued on page 36

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Thank you

to all who came out to “Salute the Red, White & Blue” with AAOC! Our Sponsors:

— Seminar Sponsor

— Maintenance Seminar Sponsor

— Bag Sponsor

— Plant Sponsor

Our Exhibitors: Access Exterminator Service, Inc. All Valley Washer Service America On Track - Smoke-Free Unit Housing American Environmental Specialists, Inc. Apartment Life, Inc. Apartments.com Apex Window Décor Auction.com Avitus Group Brennan Law Firm Buffalo Maintenance, Inc. Buyers Access Smart Advantage Purchasing Program CalBath California Rooter & Plumbing, Inc. California Safety Agency CardFlex Career Strategies Central Roofing Century-National Insurance CFG Investments, Inc. Chase — Commercial Term Lending Citizens Business Bank Coinmach Corporation Commercial Bath Refinishing Concrete Hazard Solutions Contemporary Information Corporation Cornerstone Property Services, Inc. CRE Radio Davis & Madden Insurance Agency, Inc. Debinaire Company Dedicated Transportation Svc (DTS) Dewey Pest Control DirecSupply Diversified Asphalt Products, Inc.

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DMI Direct Duringer Law Group, PLC Enovative Group, Inc. ePIPE Farmers Insurance - Steve Stowell Ferguson First Republic Bank First Response A/C & Heating Floor and Décor For Rent Media Solutions Golden State Laundry Systems Greenfield Communications Greentech Heat Solutions Hayward Tilton & Rolapp Insurance Associates HD Supply Repair & Remodel Infor-AMSI JLE Property Management, Inc. KD Electric King Awnings, Inc. KIVA Kitchen L & D Appliance LA Hydro-Jet & Rooter Service, Inc. Liquid Amber Designs Lloyd Pest Control Los Gatos, Inc. Luther Burbank Savings M & M Contracting, Inc. Marcus & Millichap McCormack Roofing, Construction & Energy Solutions Monterey Energy, Inc. Multicom, Inc. Multifamily Home Tune Up Municipal Water District of Orange County National Service Company N E W S

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On-Site Opus Bank Orange County Housing Authority Orange County Register Overnight Kitchens PHD Insurance Brokers, Inc. Power Pro Plumbing Pro Image Signs Provident Bank PWS — The Laundry Company R & B Wholesale Distributors R3 Construction Services ReGreen Energy Republic Companies Republican Party of Orange County Roger’s Pool Service Rooflife Management, Inc. Royal Roofing Company Saber Salsbury Industries — Mailboxes.com Sanders Paving, Inc. SmartAlert Service, Inc. Southern California Gas Company Spicer Mechanical Sprint by Coast to Coast Wireless Summit Wealth Management Target Carpet Inc. The Krazy Kool Joint The Relationship Difference The Toll Roads Turnaround Solutions U.S. Bank Small Business Banking W.R. Gorman & Associates Water Heater Man, Inc. We Do Graphics M A Y

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The Legal Issues seminar with Stephen C. Duringer, Esq. is always standing room only, this year was no exception!!

The winner of the Bingo Game and $500 CASH was Larry Kurtz…to say he was excited is an understatement!

while King Awnings won “Best Use of Product” and PHD Insurance Brokers, Inc. received the award for “Overall Best Booth.”

While various vendors provided

swag, discounts and special offers to booth visitors, attendees also enjoyed the opportunity of winning any of a number of prizes that were awarded hourly. Larry Kurtz took home the Grand Prize of $500 for filling out his entire Bingo card.

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Everyone who participated in the AAOC’s 43rd Annual Trade Show and Conference — attendees, vendors, sponsors, directors, AAOC members and staff — were winners. This was a landslide victory. A great day was enjoyed by one and all.

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Fair Housing: Fixing a Mess of our own Making

BY JANET M. EASTMAN, CPM®, SANTA BARBARA RENTAL PROPERTY ASSOCIATION

W

hy do we have Fair Housing and where did it come from?

We may all be familiar with the protected classes designated by fair housing laws. In fact, they may be so familiar that we just take them for granted. I was fortunate to have to squarely ponder their origins this year as preparation for presenting a Fair Housing overview at an April meeting in honor of Fair Housing Month. What follows is a very brief and cursory overview of some of the reasons behind the need for the fair housing legislation and laws that have so shaped and which are so vital to rental housing practices today.

beginning of the end of practice of slavery. The War ended on April 9, 1865, and in December of that year, the Thirteenth Amendment of the U.S. Constitution was adopted, outlawing slavery in the U.S. by stating that “Neither slavery nor involuntary servitude, except as a punishment for crime whereof the party shall have been duly convicted, shall exist within the United States, or any place subject to their jurisdiction.”

The Root of the Problem When a Dutch trading ship brought 20 Africans to the British colony of Jamestown, Virginia as indentured servants in 1619, the shameful practice of what would become slavery took hold in the new world and didn’t end until 1865, when millions of African slaves were freed by the Emancipation Proclamation at the end of the Civil War. In the intervening 250 years, an untold number of Africans were brought to the U.S. to help build the economic foundations that have made our country what it is today. As slaves they endured unspeakable treatment and were deprived of the most basic human rights.

President Lincoln’s executive order on January 1, 1863, proclaiming the freedom of slaves in the ten states that were in rebellion, was actually only the

The Civil Rights Act of 1866 The Civil Rights Act of 1866 was enacted as a means to enforce the Thirteenth Amendment. The clause of the Act relating to housing discrimination that can now be found at Title 42 U.S. Code § 1982 — (Property rights of citizens) reads “All citizens of the United States shall have the same right, in every State and Territory, as is enjoyed by white citizens thereof to inherit, purchase, lease, sell, hold, and convey real and personal property.”

The century that followed this first civil rights act is full of heartbreak and broken promises and not only an inability on the part of the government to end inequality but its active participation in and promotion of racial segregation. Black Codes and Jim Crow laws designed to restrict the rights and liberties of African Americans perpetuated their separate status in the South.

Urban crowding and competition with waves of European immigrants for industrial work resulted in a less explicit atmosphere of racial segregation and

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discrimination in the northern cities to which millions of African Americans fled. Violent protest against racial discrimination began as early as 1919, and the struggle for racial equality proved to be our country’s greatest challenge.

Redlining As part of President Roosevelt’s “New Deal” efforts to pull the nation out of the Great Depression, and because of a need for banking and home loan reform in the 1930s, the Federal Housing Administration (FHA) was created in 1935 to regulate the rate of interest and the terms of mortgages that it insured. As part of this effort, the Federal Home Loan Bank Board (FHLBB) asked Home Owners’ Loan Corporation (HOLC) to look at 239 cities and create “residential security maps” to indicate the level of security for real-estate investments in each surveyed city. Many minority neighborhoods in cities were outlined or shaded in red and labeled as risky for mortgage support and ineligible to receive financing.

The maps were based on assumptions about the community, not assessments of the ability of the individuals’ or households’ there to satisfy standard lending criteria. Since AfricanAmericans were unwelcome in white neighborhoods, which frequently instituted racial restrictive covenants to keep them out, the policy effectively meant that blacks—and at times Fair Housing — continued on page 40 n

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Fair Housing — continued from page 38 Latinos, Asians, and Jews—could not secure mortgage loans at all. The assumptions in redlining increased residential racial segregation and fostered urban decay.

Despite Supreme Court decisions in the 1940s and 1950s that ended the exclusion of minorities from certain sections of cities and rulings in favor of desegregation in other areas such as education and public transportation, race-based housing patterns continued into the 1960s. Minorities who served in the armed forces had trouble renting or purchasing homes in certain residential areas because of their race or national origin, and many organizations lobbied for new fair housing legislation.

During the 1960s, civil rights activists cried out for countermeasures to undo the damage done by redlining and social policies of separate but equal that perpetuated inequality. With more and more frequent race rioting in major cities, where minorities had been forced to live in increasing numbers as white citizens fled to the suburbs, it became clear that something had to give.

The need for fair housing measures became apparent, and these efforts began early on.

Executive Order 11063 President Kennedy tried to address the problem with Executive Order 11063 on November 21, 1962 entitled “Equal Opportunity in Housing” that

a cabinet in the Executive branch, and FHA became a part of HUD. Johnson was dismayed at the failure of the government to pass fair housing legislation year after year, and the matter became a political hot potato. In desperation, he looked to a young senator from Minnesota named Walter Mondale to again sponsor a fair Housing bill in1967. In part due to a tragic turn of historical events, Mondale succeeded where others had failed.

prohibited discrimination on the basis of race, color, religion and national original in the sale, rental, or leasing of residential property and related facilities that are owned, operated, or financed in whole or in part by the federal government. This order also prohibited discrimination in the lending practices on loans insured or guaranteed by the federal government. The Order has since been amended to cover sex-based discrimination, and to protect families with children and people with disabilities, and in 1994 President Clinton signed Executive Order 12259, which strengthened the federal government’s commitment to fair housing.

Federal Fair Housing Amendments Act (known as the Fair Housing Act) of 1968 Intended as a follow up to the Civil Rights Act of 1964, Title VIII of the Civil Rights Act expanded the original goal of federal protection to address racial discrimination in housing. Title VIII was known as the Fair Housing Act, (which was later used as a shorthand description for the entire bill), and it prohibited discrimination concerning the sale, rental and financing of housing based on race, religion, national origin and sex.

Before its passage, Senator Edward Brooke of Massachusetts—the first African American ever to be elected to the Senate by popular vote—spoke personally of his return from World War II and inability to provide a home of his choice for his family because of his race. In early April 1968, the bill passed the Senate by a slim margin, thanks to the support of the Senate Republican leader, Everett Dirksen, who

Title VI of the Civil Rights Act of 1964 The Civil Rights Act of 1964 followed by outlawing discrimination on the basis of race, color, and national origin in any program or activity that receives federal assistance. It reads: “No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

HUD In 1965 President Johnson, as part of his “Great Society” program to develop and execute policies on housing and metropolises, oversaw the creation of the U.S. Department of Housing and Urban Development (HUD) as

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defeated a southern filibuster. It then went to the House of Representatives, from which it was expected to emerge significantly weakened.

On April 4th—the day of the Senate vote—civil rights leader Dr. Martin Luther King, Jr. was assassinated in Memphis, Tennessee. Amid a wave of emotion—including riots, burning and looting in more than 100 cities around the country—President Johnson increased pressure on Congress to pass the new civil rights legislation. King had participated in marches in Chicago in 1966 calling for open housing in that city and was associated with the fight for fair housing. Johnson argued that the bill would be a fitting testament to the man and his legacy, and he wanted it passed prior to King’s funeral in Atlanta. After a limited debate, the House passed the Fair Housing Act on April 10th, and President Johnson signed it into law the following day.

The last section of the Fair Housing Act prohibits the willful or attempted injury, intimidation of, or interference with any person who is selling, purchasing, renting, financing, occupying, contracting, or negotiating for the sale, purchase, rental, financing, occupying, contracting, or negotiating for the sale, purchase, rental, financing, or occupation of any housing, because of that person’s race, color, religion, national origin, sex, disability, or familial status.

This law also protects individuals who apply for or participate in any activity, service, organization, or facility that is in the business of selling or renting housing, as well as individuals who encourage others to participate in such activities and services. Those who break this law can be fined, imprisoned for up to one year or both. If bodily injury results from such unlawful acts, or if the acts involve the use or attempted use of a dangerous weapon, the prison sentence may be as long as ten years.

The Fair Housing Act covers almost every kind of housing, public and private. There are, however, several

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Fair Housing — continued on page 42

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Fair Housing — continued from page 41 instances in which certain housing is exempt from the Fair Housing Act. Those exemptions are: •

Owner occupied housing with 4 or fewer units: Single family houses sold or rented by an owner, as long as the owner doesn’t own at least a part of more than three homes, has not sold a house in the last 24 months, does not use an agent or broker, and does not use discriminatory advertising.

• Religious organizations and private clubs are allowed to limit the sale, rental, or occupancy of their housing to individuals of the same religion or members or to give preference to such individuals, as long as membership is not limited to persons of a certain race, color, or national origin.

Affirmative Furthering With the passage of the Fair Housing Act, HUD was tasked with “affirmatively furthering” the cause of fair housing—a somewhat vague mandate. With the FHA now a part of HUD, the very institution that had created much of the mess in housing practices was now tasked with reversing the damage it had done, essentially fixing a mess partly of its own making.

In 1969, the newly elected president Richard Nixon appointed George Romney, the governor of Michigan and former mayor of Detroit as the U. S. Secretary of HUD. Romney had studied the rioting and violence in his own and other cities to try to find the cause of the unrest. He concluded that it was in large part due to housing issues, and that the white man had created the ghetto and therefore must disassemble it.

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Communities” whereby he proposed withholding federal funding for water, sewer and highway projects from cities whose local policies fostered segregated housing.

The program began to take hold and see results, but constituents who had supported Nixon complained, and when Nixon got wind of the Open Communities initiative, he shut it down and subsequently forced Romney out.

While Nixon acknowledged the need to end racial segregation, he did not believe in forced integration.

For a brief time, at its inception, then, HUD did actively promote fair housing, but with Nixon’s retreat, the cause lost momentum; and so the struggle for meaningful change in housing practices continued on in the decades after Fair Housing was born.

rental property owners today, who must navigate ever narrower interpretations of them for greater numbers of protected classes, Fair Housing laws were created for good reasons that must be remembered.

When faced with having to accommodate marijuana smokers and seemingly healthy individuals with “support” animals, let us pause and think of how far we have come. Perhaps the pendulum has swung too far, but it may swing back again to the point of reason at some point soon; May it never swing back to the terrible and unfair housing practices our nation saw up until relatively recently.

Let us remember the very valid reasons that Fair Housing laws were created, the long and valiant struggle for civil rights for those of all races and beliefs. Remember April, which is designated as Fair Housing Month in honor of the passage of the Fair Housing Act in that same month of 1968, let us also acknowledge and celebrate the success these guidelines have had in ending arbitrary and bad business practices that denied some persons the full enjoyment of their rights as human beings.

Fair Housing Amendments Act of 1988 In 1988, Congress passed the Fair Housing Amendments Act, which expanded the law to prohibit discrimination in housing based on disability or on family status (pregnant women or the presence of children under 18).

These amendments brought the enforcement of the Fair Housing Act even more squarely under the control of HUD, which sends complaints regarding housing discrimination to be investigated by its Office of Fair Housing and Equal Opportunity (FHEO).

Inspiration for this article came from NPR’s This American Life, Episode 512 “House Rules” which aired on November 22, 2013, and can be found

Fair Housing Today Since the turbulent civil rights battles and victories of the 1960s, the cause of fair housing has been furthered though the requirements for all in real estate related business to know and follow fair housing laws. The original intent to stop discrimination based on race has been and continues to be expanded to cover other classes of protected individuals. Forty-six years after its passage, the Fair Housing Act remains a meaningful piece of legislation that brought into focus the need to fix the mistakes of the past. Despite the pitfalls they may sometimes present to N E W S

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at www.thisamericanlife.org. The material for this article was gathered from various on-line sources, including, www.wikipedia.com, www.us.gov, www. hud.gov, and www.propublica.org. Recommended reading: Nikole Hannah Jones, “Living Apart: How the Government Betrayed a Landmark Civil Rights Law” ProPublica, Oct. 29, 2012. Reprinted with Permission from Janet M. Eastman CPM®, President of the Santa Barbara Rental Property Association.

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Three Keys for Helping Leave Children a Solid Legacy

BY JASON SHERR

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state planning conversations are never easy, but they’re crucial for helping create a secure future for your family. In particular, estate planning tools such as wills and trusts can help ensure that your children will be taken care of if you — or you and your spouse — are no longer there for them.

Executing an estate plan lets parents determine who will raise their children and how their finances will be managed,” says Deborah Lauer, Vice President of Estate Planning for Wells Fargo Advisors. “It typically helps the parents gain comfort.”

Your plan should account for a number of factors, including the size of your estate, who will raise your children, and how assets will be managed and distributed to your heirs. Pay particular attention to the following three items.

age,” Lauer says.

Trusts are by no means uniform — they may be revocable or irrevocable, and have provisions that are unique to your family’s situation. For example: A revocable living trust is a trust executed and funded while you are still alive. It benefits you while you are alive and then distributes your assets (outright and/or in trust) to your beneficiaries upon your death.

A testamentary trust is funded upon your death and stipulates when and how your assets will be transferred to your heirs.

1) The Distribution Structure You might assume that naming guardians in a will is a comprehensive estate plan, but it’s really just the beginning. You also need to determine how assets will be managed for your children and when the assets will be distributed to them. Rather than simply bequeathing assets directly to your children, talk to your estate planning attorney about establishing a trust to distribute the property. In that way, you can control when your children receive those assets and even how the money is used.

Depending on your specific priorities, you can structure a trust to extend well into adulthood or dissolve when your child reaches the age of majority for your state. “Parents have to try to extrapolate what they think their child’s level of maturity would be at age 18, 21, or perhaps a more mature

2) The Suitable Guardian If you have minor children, it’s essential to arrange for their care. You can use a will to appoint guardians.

While a relative or close family friend can fill that role, Lauer says, if possible, it’s important to designate someone

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who already has a close relationship with the child and, ideally, lives nearby to limit the disruption in the child’s life. “When choosing a guardian, also consider such details as the guardian’s religious beliefs, financial means, and connection with your extended family,” she says.

Lauer suggests naming alternative guardians in case your chosen guardian dies or is otherwise unable to fulfill the duties laid out in your will. She also recommends revisiting this list every three to five years and updating it as necessary.

3) The Rationale Many children will find estate planning discussions uncomfortable, but some decisions, such as whom to name as guardian, can benefit from your children’s input. Other details will depend on your family situation and financial means. Many parents are reluctant to fully disclose their financial position to their children, which is fine,

Trust services available through banking and trust affiliates in addition to non-affiliated companies of Wells Fargo Advisors. Wells Fargo Advisors and its affiliates do not provide legal or tax advice. Any estate plan should be reviewed by an attorney who specializes in estate planning and is licensed to practice law in your state.

says Lauer. But parents should at least explain the rationale behind their estate planning decisions. Doing so may help avoid hurt feelings or misunderstandings in the future.

“When assets are left in trust, children may think it’s because their parents didn’t trust them,” Lauer says.

In truth, you may have set up a trust to avoid probate, minimize estate taxes, or to protect the assets for future generations. If so, make that clear to your kids.

It can be easy to put off these important preparations, particularly when day-to-day financial decisions seem more pressing. But these matters have a direct bearing on your family’s future. “It’s important that children know that their parents are looking out for them and planning for their long-term needs,” Lauer says. “And for parents, it’s about taking control and having a plan in place to help ensure their children are taken care of in a manner of their choosing.”

This article was written by Wells Fargo Advisors and provided courtesy of Jason Sherr, First Vice President-Investment Officer in Irvine. He can be reached at 949-862-2248 or Jason.Sherr@wfadvisors.com. Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANKGUARANTEED/MAY LOSE VALUE. Wells Fargo Advisors, LLC, Member SIPC, is a registered brokerdealer and a separate non-bank affiliate. ©2013 Wells Fargo Advisors, LLC. All rights reserved.

0213-03514 [91294-v1] 06/13

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Back to Basics — Good Old Common Sense Tips

BY NANCY FRIEDMAN

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elephone Doctor Customer Service training has focused an entire career developing ways to help companies communicate better with their customers.

We’ve helped thousands. How? With our simple, logical techniques that most folks already know and we bring them to the forefront.

Most businesses go out of their way to attempt to give good customer service. Some make it; some don’t.

Customers go out of their way looking for companies that give great customer service. Some find it; some don’t.

We have tried so very hard to explain to both sides. It’s not rocket science; it’s not brain surgery. It’s plain old common sense. But you and I know common sense is not out there. There is a mass of grey average out there.

You don’t wanna be in it. Rise above

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that mass of grey and come along with Telephone Doctor.

Customers love to vent. They love to report on how badly they’ve been handled. And today with the Internet, it’s sad how stuff goes viral so quickly.

I cannot count the number of articles out there on customer service.

Some are good, some not; some have new ideas; some speak the old tried and true.

And that’s where Telephone Doctor Customer Service Training comes into play — plain old customer service. We call it ‘Back to Basics.’ You can imagine we have hundreds, if not thousands, of ideas, tips, skills and techniques to share.

To start the New Year out right, here are fifteen customer service tips that are good old common sense thoughts that bring you back to the basics.

Here we go:

person are considered cold and rude. Three words make a sentence.

7. Learn what phrases frustrate your customers. They’re probably the same ones that bother you.

8. When was the last time you sent flowers to someone just because?

9. Drop a personal handwritten note to a client and just say “thanks for being a good client.”

10. “Hey how ‘ya doing?” is not a great way to start up a conversation.

11. Out with friends or family? Put the cell phone away. Talk for 30 minutes. (If you remember how.)

12. Email manners? The same as phone and in person.

13. The old “don’t tell ‘em what you can’t do; tell ‘em what you can do” applies to most, if not all, customer interactions.

1. “Please” and “thank you” always have been, and always will be, powerful words. Seldom overused.

14. Get excited!

2. “You’re welcome” is the best replacement for “no problem.”

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961??

15. Oh, and smile. That needed to be said twice.

3. “Sorry ‘bout that” is not an apology.

It’s a cliché. “My apologies” is much better.

Reprinted with permission of Telephone Doctor Customer Service Training. Nancy Friedman is a

4. A frown is a smile upside down.

Stand on your head if you must; but SMILE, darn it!

featured speaker at association & corporate meetings. She has appeared on OPRAH, Today Show,

5. You cannot do two things well at once. Pay attention to the call or the customer.

CNN, FOX News, Good Morning America, CBS This Morning & many others. For more information, call

6. One word answers on email or in 4 6

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314-291-1012 or visit www.nancyfriedman.com.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis

– Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

A Special Welcome to Our Newest Members!

Beach & Ocean Randy Combs Glassman-Dise Brucker Amber Hall George Johns & Monica Molinar Hoang Le Catherine Ledesma Chan Nguyen Palmilla Villas Bharat Patel Marian Peak Ken Sparks Sunset House Jie Yang & Mark Anderson

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

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Dunn Edwards Paints 3015 Bristol St Costa Mesa, CA 92626 Contact: Keisha Sankr (562) 760-9969

New PSC Members Axiometrics Inc. 14901 Quorum Drive, Suite 600 Dallas, TX 75254 Contact: Ronald Johnsey (214) 953-2242

Independence Bank 17782 E. 17th St., Suite 101 Tustin, CA 92780 Contact: Paula Garcia-Young (657) 229-7219

Cresta Verde Landscape 1759 E. Borchard Avenue Santa Ana, CA 92705 Contact: Morgan Wilson (714) 568-1186

Do you know…

AAOC’s conference room is available at no cost to members for company training?? Call for details!!

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Your Elected Representatives Congress District 38: Linda Sanchez (D) 17906 Crusader Ave., Suite 100 Cerritos, CA 90703 (562) 860-5050 Fax: (562) 924-2914 http://lindasanchez.house.gov District 39: Ed Royce (R) 210 W. Birch Street, Suite 201 Brea, CA 92821 (714) 255-0101 Fax: (714) 255-0109 http://www.royce.house.gov/ District 45: John Campbell (R) 20 Pacifica, Ste. 660 Irvine, CA 92618 (949) 756-2244 Fax: (949) 251-9309 http://campbell.house.gov District 46: Loretta Sanchez (D) 12397 Lewis St., Ste. 101 Garden Grove, CA 92840 (714) 621-0102 Fax: (714) 621-0401 http://www.lorettasanchez.house. gov/ District 47: Alan Lowenthal (D) 100 W. Broadway West Tower, Ste. 600 Long Beach, CA 90802 http://lowenthal.house.gov/ District 48: Dana Rohrabacher (R) 101 Main Street #380 Huntington Beach, CA 92648 (714) 960-6483 http://rohrabacher.house.gov/ District 49: Darrell Issa (R) 1800 Thibodo Rd., Suite 310 Vista, CA 92081 (760) 599-5000 Fax: (760) 599-1178 http://issa.house.gov/

State Senate District 29: Bob Huff (R) 1800 E. Lambert Rd., Suite 150 Brea, CA 92821 (714) 671-9474 Fax: (714) 671-9750 http://cssrc.us/web/29/

District 32: Norma Torres (D) 4959 Palo Verde St., Suite 103C Montclair, CA 91763 (909) 621-2783 Fax (909) 621-7483 http://sd32.senate.ca.gov/ District 34: Lou Correa (D) 2323 N. Broadway, Suite 245 Santa Ana, CA 92706 (714) 558-4400 http://sd34.senate.ca.gov/

District 73: Diane Harkey (R) 29122 Rancho Viejo Road, Suite 111 San Juan Capistrano, CA 92675 (949) 347-7301 Fax: (949) 347-7302 http://arc.asm.ca.gov/member/ AD73/

District 36: Joel Anderson (R) 500 Fesler Street, #201 El Cajon, CA 92020 (619) 596-3136 Fax: (619) 596-3140 http://district36.cssrc.us

District 74: Allan Mansoor (R) 1503 South Coast Dr. #205 Costa Mesa, CA 92626 714-668-2100 Fax: 714-668-2104 http://arc.asm.ca.gov/member/ AD74/

District 37: Mimi Walters (R) 30 Executive Park Suite 250 Irvine, CA 92614 (949) 223-5037 Fax: (949) 223-5487 http://cssrc.us/web/37/

Orange County Supervisors

State Assembly District 55: Curt Hagman (R) 13920 City Center Drive, Suite 260 Chino Hills, CA 91709 (909) 627-7021 Fax: (909) 627-1841 http://arc.asm.ca.gov/member/60/ District 65: Sharon Quirk-Silva (D) 1400 North Harbor Blvd., Suite 601 Fullerton, CA 92835 (714) 526-7272 Fax (714) 526-7278 http://asmdc.org/members/a65/ District 68: Don Wagner (R) 17821 East 17th St., Suite 150 Tustin, CA 92780 (714) 665-6868 Fax (714) 665-6867 http://arc.asm.ca.gov/member/ AD68 District 69: Tom Daly (D) 2400 E. Katella Avenue, Suite 640 Anaheim, CA 92806 (714) 939-8469 Fax: (714) 939-8986 http://asmdc.org/members/a69

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District 72: Travis Allen (R) 17011 Beach Blvd., Ste 1120 Huntington Beach, CA 92647 (714) 843-4966 Fax: (714)843-6375 http://arc.asm.ca.gov/member/ AD72/

1st District: Janet Nguyen 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3110 Fax: (714) 834-5754 Janet.Nguyen@ocgov.com 2nd District: John W. Moorlach 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3220 Fax: (714) 834-6109 District2@ocgov.com 3rd District: Todd Spitzer 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3330 Fax: (714) 834-2786 Todd.Spitzer@ocgov.com 4th District: Shawn Nelson 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3440 Fax: (714) 934-2045 Fourth.District@ocgov.com 5th District: Pat Bates 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3550 Fax: (714) 834-2670 PatBates@ocgov.com

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Municipal Aliso Viejo City Council 12 Journey, Suite 100 Aliso Viejo, CA 92656 Phone: (949) 425-2500 http://www.cityofalisoviejo.com/ Carmen Cave, Mayor Phillip B. Tsunoda, Mayor Pro Tem Ross Chun, Councilmember Mike Munzing, Councilmember William “Bill” Phillips, Councilmember Anaheim City Council 200 S. Anaheim Blvd.

Anaheim, CA 92805 Phone: (714) 765-5247 http://www.anaheim.net/ Tom Tait, Mayor Gail Eastman, Mayor Pro Tem Jordan Brandman, Councilmember Lucille Kring, Councilmember Kris Murray, Councilmember Brea City Council One Civic Center Cir., Brea, CA 92821-5732 Phone: (714) 990-7600 http://www.cityofbrea.net Ron Garcia, Mayor Brett Murdock, Mayor Pro Tem Christine Marick, Councilmember Roy Moore, Councilmember Marty Simonoff, Councilmember Buena Park City Council 6650 Beach Blvd.

Buena Park, CA 90622 Phone: (714) 562-3754 Fax: (714) 562-3506 http://www.buenapark.com/ Elizabeth Swift, Mayor Miller Oh, Mayor Pro Tem Art Brown, Councilmember Steve Berry, Councilmember Fred Smith, Councilmember

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Elected Representatives — continued from page 49 Costa Mesa City Council 77 Fair Drive Costa Mesa, CA 92626 Phone: (714) 754-5000 http://www.costamesaca.gov Jim Righeimer, Mayor Stephen Mensinger, Mayor Pro Tem Sandra Genis, Councilmember Wendy Leece, Councilmember Gary Monahan, Councilmember Cypress City Council 5275 Orange Ave. Cypress, CA 90630 Phone: (714) 229-6700 http://www.ci.cypress.ca.us/ Prakash Narain, Mayor Leroy Mills, Mayor Pro Tem Doug Bailey, Councilmember Rob Johnson, Councilmember Mariellen Yarc, Councilmember Dana Point City Council 33282 Golden Lantern Dana Point, CA 92629 Phone: (949) 248-3500 Fax: (949) 248-9920 http://www.danapoint.org/ Steve H. Weinberg, Mayor Lisa A. Bartlett, Mayor Pro Tem Bill Brough, Councilmember Carlos Olvera, Councilmember Scott Schoeffel, Councilmember Fountain Valley City Council 10200 Slater Ave. Fountain Valley, CA 92708 Phone: (714) 593-4400 Fax: (714) 593-4494 http://www.fountainvalley.org/ Mark McCurdy, Mayor Michael Vo, Mayor Pro Tem Cheryl Brothers, Councilmember John Collins, Councilmember Steve Nagel, Councilmember Fullerton City Council 303 W. Commonwealth Ave. Fullerton, CA 92832 Phone: (714) 738-6311 http://www.ci.fullerton.ca.us/ Bruce Whitaker, Mayor Doug Chafee, Mayor Pro Tem Jennifer Fitzgerald, Councilmember Jan Flory, Councilmember Greg Sebourn, Councilmember

Garden Grove City Council 11222 Acacia Pkwy.

Garden Grove, CA 92840 Phone: (714) 741-5000 http://www.ci.garden-grove.ca.us/ Bruce A. Broadwater, Mayor Dina Nguyen, Mayor Pro Tem Steven R. Jones, Councilmember Christopher V. Phan, Councilmember Kris Beard, Councilmember

Laguna Beach City Council 505 Forest Ave. Laguna Beach, CA 92651 Phone: (949) 497-3311 Fax: (949) 497-0771 http://www.lagunabeachcity.net/ Kelly Boyd, Mayor Elizabeth Pearson, Mayor Pro Tem Steve Dicterow, Councilmember Toni Iseman, Councilmember Bob Whalen, Councilmember

Huntington Beach City Council 2000 Main St. Huntington Beach, CA 92648 Phone: (714) 536-5202 Fax: (714) 536-5233 http://www.ci.huntington-beach. ca.us/ Connie Boardman, Mayor Matthew Harper, Mayor Pro Tem Joe Carchio, Councilmember Jill Hardy, Councilmember Jim Katapodis, Councilmember Joe Shaw, Councilmember Dave Sullivan, Councilmember

Laguna Hills City Council 24035 El Toro Road Laguna Hills, CA 92653 Phone: (949) 707-2610 http://www.ci.laguna-hills.ca.us/ Barbara Kogerman, Mayor Andrew Blout, Mayor Pro Tem Randal Bressette, Councilmember Melody Carruth, Councilmember Dore Gilbert, Councilmember

Irvine City Council One Civic Center Plaza Irvine, CA 92606 Phone: (949) 724-6233 http://www.cityofirvine.org/ Steven Choi, Mayor Jeff Lalloway, Mayor Pro Tem Larry Agran, Councilmember Beth Krom, Councilmember Christina Shea, Councilmember La Habra City Council 201 E. La Habra Blvd.

La Habra, CA 90633 Phone: 562-905-9700 Fax: 562-905-9781 http://www.lahabracity.com Rose Espinoza, Mayor Tom Beamish, Mayor Pro Tem Michael Blazey, Councilmember James Gomez, Councilmember Tim Shaw, Councilmember La Palma City Council 7822 Walker St. La Palma, CA 90623 Phone: (714) 690-3300 Fax: (714) 523-2141 http://www.cityoflapalma.org/ Steve Hwangbo, Mayor Steve Shanahan, Mayor Pro Tem G. Henry Charoen, Councilmember Gerard Goedhart, Councilmember Peter Kim, Councilmember

Laguna Niguel City Council 30111 Crown Valley Parkway Laguna Niguel, CA 92677 Phone: (949) 362-4300 Fax: (949) 362-4340 http://www.cityoflagunaniguel.org Robert Ming, Mayor Linda Lindholm, Mayor Pro Tem Laurie Davies, Councilmember Jerry McCloskey, Councilmember Jerry Slusiewicz, Councilmember Laguna Woods City Council 24264 El Toro Road Laguna Woods, CA 92637 Phone: (949) 639-0500 Fax: (949) 639-0591 http://www.lagunawoodscity.org/ Robert Ring, Mayor Milt Robbins, Mayor Pro Tem Cynthia Conners, Councilmember Bert Hack, Councilmember Noel Hatch, Councilmember Lake Forest City Council 25550 Commercentre Drive, Suite 100 Lake Forest, CA 92630 Phone: (949) 461-3400 Fax: (949) 461-3511 http://www.lakeforestca.gov/ Scott Voigts, Mayor Kathryn McCullough, Mayor Pro Tem Peter Herzog, Councilmember Adam Nick, Councilmember Dwight Robinson, Councilmember

Los Alamitos City Council 3191 Katella Ave. Los Alamitos, CA 90720 Phone: 562-431-3538, Ext. 220 http://www.cityoflosalamitos.org Warren Kusumoto, Mayor Gerri Graham-Mejia, Mayor Pro Tem Troy Edgar, Councilmember Dean Grose, Councilmember Richard D. Murphy, Councilmember Mission Viejo City Council 200 Civic Center Mission Viejo, CA 92691 Phone: (949) 470-3000 http://cityofmissionviejo.org/ Rhonda Reardon, Mayor Patricia Kelley, Mayor Pro Tem David Leckness, Councilmember Cathy Schlicht, Councilmember Frank Ury, Councilmember Newport Beach City Council 100 Civic Center Drive Newport Beach, CA 92660 Phone: (949) 644-3309 http://www.newportbeachca.gov/ District 1: Michael F. Henn, Councilmember District 2: Anthony Petros, Councilmember District 3: Rush Hill, Mayor Pro Tem District 4: Leslie Daigle, Councilmember District 5: Ed Selich, Councilmember District 6: Nancy Gardner, Councilmember District 7: Keith Curry, Mayor Orange City Council 300 E. Chapman Ave. Orange, CA 92866 Phone: (714) 744-2225 Fax: (714) 744-5523 http://www.cityoforange.org/ Tita Smith, Mayor Mark Murphy, Mayor Pro Tem Mike Alvarez, Councilmember Denis Bilodeau, Councilmember Fred Whitaker, Councilmember

Elected Representatives — continued on page 52

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Elected Representatives — Placentia City Council 401 E. Chapman Ave. Placentia, CA 92870 Phone: (714) 993-8117 http://www.placentia.org/ Scott W. Nelson, Mayor Joseph V. Aguirre, Mayor Pro Tem Connie Underhill, Councilmember Chad Wanke, Councilmember Jeremy Yamaguchi, Councilmember Rancho Santa Margarita City Council 22112 El Paseo Rancho Santa Margarita, CA 92688 Phone: (949) 635-1800 http://www.cityofrsm.org/ Tony Beall, Mayor Carol Gamble, Mayor Pro Tem Steve Baric, Councilmember Brad McGirr, Councilmember Jesse Petrilla, Councilmember

continued from page 50

San Clemente City Council 100 Avenida Presidio San Clemente, CA 92672 Phone: (949) 361-8200 Fax: (949) 361-8285 http://san-clemente.org/ Bob Baker, Mayor Tim Brown, Mayor Pro Tem Lori Donchak, Councilmember Jim Evert, Councilmember Chris Hamm, Councilmember San Juan Capistrano City Council 32400 Paseo Adelanto San Juan Capistrano, CA 92675 Phone: (949) 493-1171 Fax: (949) 493-1053 http://www.sanjuancapistrano.org/ John Taylor, Mayor Sam Allevato, Mayor Pro Tem Roy L. Byrnes, Councilmember Larry Kramer, Councilmember Derek Reeve, Councilmember

Santa Ana City Council 20 Civic Center Plaza PO Box 1988, M31 Santa Ana, CA 92701 Phone: (714) 647-6900 Fax: (714) 647-6954 http://www.ci.santa-ana.ca.us/ Miguel Pulido, Mayor Ward 1: Vincent Sarmiento, Councilmember Ward 2: Michele Martinez, Councilmember Ward 3: Angelica Amezcua, Councilmember Ward 4: David Benavides, Councilmember Ward 5: Roman Reyna, Councilmember Ward 6: Sal Tinajero, Mayor Pro Tem Seal Beach City Council 211 8th Street Seal Beach, CA 90740 Phone: (562) 431-2527 Fax: (562) 493-9857 http://www.sealbeachca.gov District 1: Ellery Deaton, Mayor Pro Tem District 2: David Sloan, Councilmember District 3: Gordon Shanks, Councilmember District 4: Gary Miller, Mayor District 5: Michael Levitt, Councilmember Stanton City Council 7800 Katella Ave. Stanton, CA 90680 Phone: (714) 379-9222 http://www.ci.stanton.ca.us/ David Shawver, Mayor Alexander Ethans, Mayor Pro Tem Brian Donohue, Councilmember Rigoberto Ramirez, Councilmember Carol Warren, Councilmember

Tustin City Council 300 Centennial Way Tustin, CA 92780 Phone: (714) 573-3000 http://www.tustinca.org/ Al Murray, Mayor Charles “Chuck” Puckett, Mayor Pro Tem Allan Bernstein, Councilmember Rebecca Gomez McKeon, Councilmember John Nielsen, Councilmember Villa Park City Council 17855 Santiago Blvd.

Villa Park, CA 92861 Phone: (714) 998-1500 Fax: (714) 998-1508 http://www.villapark.org/ Brad Reese, Mayor Rick Barnett, Mayor Pro Tem Diana Fascenelli, Councilmember Greg Mills, Councilmember Deborah Pauly, Councilmember Westminster City Council 8200 Westminster Ave. Westminster, CA 92683 Phone: (714) 898-3311 Fax: (714) 373-4684 http://www.westminster-ca.gov/ Tri Ta, Mayor Andy Quach, Mayor Pro Tem Diana Carey, Councilmember Sergio Contreras, Councilmember Margie Rice, Councilmember Yorba Linda City Council 4845 Casa Loma Ave. PO Box 87014 Yorba Linda, CA 92885 Phone: (714) 961-7100 http://www.ci.yorba-linda.ca.us/ J Thomas Lindsey, Mayor Craig Young, Mayor Pro Tem John Anderson, Councilmember Eugene Hernandez, Councilmember Mark Schwing, Councilmember

Do you know…

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Support your PAC and Legal Defense Fund!!

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Turnaround Solutions A Flooring Company

Vinyl Plank is the future of flooring in multi-family housing. It’s far superior to any other flooring product and will fetch you an immediate pop on your rent. It’s durable, replaceable, affordable and looks great.

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A wood floor provides such warmth and character to a home, giving it appeal for visitors and residents alike to feel at home. Wood floors, however, can warp and stain causing buyers to lose their money and mind. Opt for a flooring product and company that leaves those worries behind and provides the same characteristics of wood.

Turnaround Solutions is the next generation of luxury vinyl flooring by researching customer needs, product efficiency and priding ourselves on being a cut above all other flooring companies to provide a customer-driven flooring.

Why Choose Vinyl Flooring?

Vinyl Flooring provides you with realistic wood effects but with none of the practical drawbacks of the materials that inspired them. Practical flooring designed to last. Our flooring can cope with the daily demands of busy family life.

Stain resistant and easy to clean, vinyl floors can handle water spillages without warping and a dropped mug or plate without chipping or cracking. Unlike carpets, our floors don’t harbor dirt, dust mites or bacteria. Designed to last for many years, each floor is guaranteed for up to 15 years.

Should any tile or wood plank be damaged, a spare can be fitted quickly by your installer. This is far more cost effective than damage to a portion of carpet or laminate and the whole floor often has to be replaced. Perfect For Any Job. Turnaround Solutions is your flooring solution for any commercial or residential job. At Turnaround Solutions, the goal is to be a leader in the installation of the world’s most advanced, recycled vinyl flooring. This is achieved through experts and impeccable customer service to promote a sustainable, reliable, stress-free and rewarding experience for 5 4

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any customer need in retail, hospitality, multi-family, office and industrial.

We offer practical and stylish flooring for any office space. Office flooring has to handle high amounts of traffic on a daily basis as well as any mess a project may create.

Keeping our flooring clean is as easy as using a mop or broom to ensure any creative project is taken care of. To handle such high traffic volumes means a hard-wearing floor is a must! Our vinyl plank flooring provides that need as well extra resilience against scuffs and scratches and a moisture-resistant surface with a natural wood textured finish.

Turnaround Solutions’ Flooring can add economic value and luxury to any of your living space needs. Vinyl flooring combines the best of nature’s color palette with the latest advances in printing, texturing and finishing, creating a unique look that translates into higher rents. There are several great features of vinyl flooring perfect for any unit including easy to clean and maintain, resistance to everyday scuffs and scratches, mold and mildew resistant and is customizable for varying property needs.

Please contact Das Jesson (310) 374-9400 to schedule your next flooring job.

Turnaround Solutions and our innovative residential and commercial flooring and services enable our customers to interior spaces they envision for themselves and their clients.

As the motto states, “Let us do what we love and do it better!”

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Accounting Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

For Rent Media Solutions

Ferguson Enterprises

Move

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Jason Villarreal 18251 W. McDurmott, Unit B Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Orange County Register

Major appliances for apartments

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Apartment/Student Housing SmartAlert Service, Inc.

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Apartment Market Research Data

Appliances Sales, Service & Leasing

Axiometrics, Inc.

Appliance Warehouse

Pierce-Eislen

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Online apartment guide

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

KIVA Kitchen & Bath

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Pam Pepper 1617 S. California Ave. Monrovia, CA 91016 (888) 572-7222, Fax (800) 669-1008 ppepper@appliancewhse.com — www.appliancewhse.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Appliance leasing

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Apartment Rental Publications & Services

R&B Wholesale Distributors, Inc.

Appliance World

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Product & Service Council — continued on page 56

apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE TO CALL…800 640-4743 TODAY WWW.PHDINSURANCEBROKERS.COM

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

A P A R T M E N T

ww.caapartmentinsurance.com info@phdinsurancebrokers.com License # 0462338 N E W S

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Appraisal First Metro Appraisals

Law Offices of Thomas B. Cummings

Bath Renovations

Mr. Thomas Cummings 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-1777, Fax (714) 634-2177 tcummings@cummingsmyer.com

BathPlanet

Bob Miller 3110 S. Santa Fe Ave. San Marcos, CA 92069 (855) 744-2284 bathplanetsd@gmail.com

Defense of landlords, mgrs & employers on claims by tenants & employees, including discrimination & habitability: defense of comm’l transaction & real estate litigation

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

Buffalo Maintenance, Inc.

Duringer Law Group, PLC

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Asbestos

Specializes in landlord/tenant law, debt collection, eviction

Veteran Ed’s, Inc.

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Asphalt Sales & Service

California Bath Restoration

Fisher & Phillips, LLP

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Complete kitchen and bath restoration and refinishing company.

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Attorneys Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Michael@MBrennanLaw.com — www.MBrennanLaw.com

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Boiler Systems

Ruzick & Wallace, LLP

Debinaire Company

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Spicer Mechanical

Eviction Attorneys

David S. Schonfeld, A Professional Law Corp.

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service

Water Heater Man, Inc.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Water heater/boiler service and installation

Buying Group

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Professional Apartment Services

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Wesierski & Zurek, LLP

Terence P. Carney One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — www.wzllp.com

Buyers Access

Specializing in Landlord/Tenant, Premises liability and Employment Matters

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Cabinets Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Se Habla Español

DRE #01141711

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

Fax (562) 430-0693

www.rayrobertsrealty.com

Product & Service Council — continued on page 58

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How do you make the 2nd Happiest Job in America even better?

Online Certified Apartment Manager courses let you improve your skills and still have time to enjoy family and friends.

The CAM designation is the official stamp of approval, letting your employer know that you have acquired skills to analyze your community’s financial operations, accurately report property performance and execute marketing strategies. CAM: the single most important thing you can do to boost your career.

Invest in your own happiness; NAA members learn at their own pace for only $187.50 per course. (4 courses plus Community Analysis).

LEARN IT ONLINE

Visit www.SingleMostImportantThing.com to get started today.

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Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

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R Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

R3 Construction, Inc.

Coin-Operated Laundry Equipment

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

All Valley Washer Service Inc.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

SoCal Builders Services

Appliance World

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

General Contractor

Coinmach Corp.

Carpet Sales & Service

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

L and D Appliance Corp.

R&B Wholesale Distributors, Inc.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Sharon & Sons Floor to Ceiling

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Turnaround Solutions, LLC

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Cabinet Refinishing Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Camera Systems Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Carpentry

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

National Service Company

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

R&B Wholesale Distributors, Inc.

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

WASH Multi Family Laundry Systems

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

We are a full service company specializing in interior renovations and unit turns.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Coin-operated laundry equipment

Cleaning Service

Todd A. Brisco & Associates

Turnaround Solutions, LLC

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Business litigation, real estate law landlord/tenant and healthcare issues.

We are a full service company specializing in interior renovations and unit turns.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Do you know…

Specializes in landlord/tenant law, debt collection, eviction

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

AAOC is non-profit??

That means YOUR dollars come back to YOU!!

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Collections

Rent Recovery Service

Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

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David S. Schonfeld, Attorney at Law

Construction

Countertops

Angelo Termite & Construction Company

Buffalo Maintenance, Inc.

Commercial Gas Grills

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

AEI Corporation

Brent Collins Construction

Liquid Amber Designs

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Laminate, quartz & granite available. No job too small

801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

Commercial Patio Heaters AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

Concrete Maintenance & Repair Concrete Hazard Solutions, Inc.

Tim Fischbeck PO Box 2466 Orange, CA 92859 (714) 292-6150, Fax (714) 997-7029 timf@chsolutions.net — www.chsolutions.net

Concrete grinding and patching for trip hazards.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Buffalo Maintenance, Inc.

Sharon & Sons Floor to Ceiling

Interstate Restoration

SoCal Builders Services

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

We are a full service company specializing in interior renovations and unit turns.

Deck Coatings

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

General Contractor

Consulting

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

APT Companies

Brent Collins Construction

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Product & Service Council — continued on page 60

General Contractor

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Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

SoCal Builders Services

R&B Wholesale Distributors, Inc.

General Contractor

Sharon & Sons Floor to Ceiling

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Drain Cleaning California Rooter & Plumbing

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Doors R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Electrical

Plumbing and drain cleaning services

KD Electric

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Discount Drain & Plumbing Repair

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

LA Hydro-Jet & Rooter Service, Inc.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Platinum Plumbing Services, Co.

Window & door replacement specialists.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Environmental Consulting & Training American Environmental Specialists, Inc.

Draperies/Blinds/Window Coverings

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Masek Consulting Services, Inc. Stephen Masek 23478 Sandstone St. Mission Viejo, CA 92692 (949) 581-8503, Fax (949) 581-8503 newclients@masekconsulting.net www.masekconsulting.net

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944 Flooring and window coverings

National Econ Corp.

Orco Apartment Supply, Inc.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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Environmental Services

D & D Technologies Gate Hardware

Veteran Ed’s, Inc.

SoCal Builders Services

Flooring

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Masek Consulting Services, Inc. Stephen Masek 23478 Sandstone St. Mission Viejo, CA 92692 (949) 581-8503, Fax (949) 581-8503 newclients@masekconsulting.net www.masekconsulting.net

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

General Contractor

Financial

Planning

Fantastic Flooring Company

Axiometrics, Inc.

Willie Barron 8400 Secura Way Santa Fe Springs, CA 90670 (562) 693-1315, Fax (562) 693-1285 fantasticflrco@aol.com — www.fantasticflooringcompany.com

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Exercise Equipment Out-Fit

Stephan Hermann 25 W. Easy St., Suite 306 Simi Valley, CA 93065 (805) 584-1500, Fax (805) 426-8120 kraulin@out-fit.net — www.outfit.net

Sharon & Sons Floor to Ceiling

HMWC, CPAs & Business Advisors

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Fencing & Gates Buffalo Maintenance, Inc.

Flooring Wholesale Supplier

Fire & Flood Restoration

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Floor and Décor

Interstate Restoration

BUFFALO.AD.Resized:Layout 1

3/1/12

Rick Gray 1801 E. Dyer Rd. Santa Ana, CA 92705 (949) 623-0606 rgray@flooranddecor.com — wwwflooranddecor.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com 5:37 24 hourPM servicePage company1for mold, fire, flood,etc. Construction

Wholesale supplier of Tile, Wood, Stone, Laminate and Vinyl

Product & Service Council — continued on page 62

company for capital improvements, rebuilds, etc.

YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

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Fencing, Decking & Railings Property Repositioning Architectural Design Concrete & Masonry

Bonded & Fully Insured

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Product & Service Council

Hardwood Floor Refinishing

Insurance

continued from page 61

1 Day Wood Floor & Tile Grout Restoration

Brian Berg Insurance Services, Inc.

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Davis & Madden Insurance Agency, Inc.

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Garage Doors Republic Garage Doors

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Heating & Air Conditioning

Grout Restoration

Associated Heating & Air

1 Day Wood Floor & Tile Grout Restoration Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 778-8833, Fax (714) 778-8813 www.associatedheatingandair.com

Apartment insurance, auto & home packages — several companies to choose from.

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Coast Plumbing, Heating & Air

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Handyman Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Commercial, Personal & Health Insurance

Ferguson Enterprises

Marrs Maddocks & Associates Insurance Services, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

PHD Insurance Brokers, Inc.

Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com www.caapartmentinsurance.com

KIVA Kitchen & Bath

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured)

Major appliances for apartments

Rey Insurance Services, Inc.

L and D Appliance Corp.

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc.

Internet Services

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

(949) 552-7831

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com Online apartment guide

Kitchen Renovations Buffalo Maintenance, Inc.

SAFE HARBOR EXCHANGE

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Sharon & Sons Floor to Ceiling

Village Nurseries, LP

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Opus Bank

Monalisa Borad 1582 N. Tustin Orange, CA 92867 (714) 984-4747, Fax (714) 998-7067 mborad@villagenurseries.com — www.villagenurseries.co

Landscape

Cresta Verde Landscape Construction

Chase Commercial Term Lending

Morgan Wilson 1759 E. Borchard Avenue Santa Ana, CA 92705 (714) 568-1186, Fax (714) 568-0519 morgan@crestaverdelandscape.com www.crestaverdelandscape.com

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Walker & Dunlop

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Lending Institutions

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Wells Fargo Multifamily Capital Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Chase Multifamily Lending

Full landscape services – Irrigation Renovations, Maintenance, Construction, Renovations, Trees, Drains, Design

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Los Gatos, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Specialized lending programs for multifamily properties.

Lighting DirecSupply, Inc.

Citizens Business Bank

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

TruGreen Landcare Connie Celaya 216 N. Clara Ave. Santa Ana, CA 92703 (714) 493-2083

Ferguson Enterprises

Business Banking, Apartment Loans/Commercial Loans

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Greystone Servicing Corporation, Inc.

Turnaround Solutions, LLC

Dale Holzer 6701 Center Drive West, Suite 970 Los Angeles, CA 90045 (424) 223-6206, Fax (424) 223-6201 dholzer@greystoneusa.com — www.greyco.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Luther Burbank Savings

We are a full service company specializing in interior renovations and unit turns.

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Product & Service Council — continued on page 64

Bridges Blinds, Inc.

Family Owned Serving Southern California since 1967 in Window Coverings STOCK SIZES

32" 37" 41" 47" 54" 66" 78" 82" 89" 102" 114" 126"

42"

32.25 33.50 34.50 36.60 38.50 42.00 46.50 48.50 50.75 54.75 59.25 63.75

48"

32.75 34.00 35.25 37.25 39.50 43.25 48.00 50.00 52.25 56.50 61.25 66.00

54"

33.25 34.75 36.00 38.25 40.50 44.25 49.25 51.50 53.75 58.25 63.25 68.25

60"

33.75 35.25 36.50 38.75 41.25 45.00 50.25 52.50 55.00 59.50 64.75 69.75

66"

34.25 35.75 37.00 39.50 42.00 46.00 51.50 53.75 56.25 61.00 66.50 71.75

84"

36.00 38.00 39.25 42.25 45.00 49.50 55.50 58.50 61.25 66.50 72.50 78.50

Valance 13.50 13.50 13.75 14.25 14.50 15.75 17.00 17.50 17.75 18.75 20.25 21.00

FREE ESTIMATES/CUSTOM SIZES AVAILABLE WOOD BLINDS MINI BLINDS SHADES Effective 9/1/06

(714) 898-7933 1-800-900-3440 FAX (714)

898-5944

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Natural Gas Consulting

continued from page 63

Natural Gas Consulting, LLC

Mailboxes

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Maintenance

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness

Nurseries

We are a full service company specializing in interior renovations and unit turns.

Village Nurseries, LP

Monalisa Borad 1582 N. Tustin Orange, CA 92867 (714) 984-4747, Fax (714) 998-7067 mborad@villagenurseries.com — www.villagenurseries.co

Parking Enforcement Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Aire Master of Orange County

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more

Tom McNeilis 1111 Lake St. Huntington Beach, CA 92648 (714) 856-6898 orangeco@airemaster.com — www.airemaster.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

www.dedicatedtransportationservices.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Ornamental Iron

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Mold Remediation

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

General Contractor

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Outdoor Furniture & Refinishing

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Interstate Restoration

Keisha Sankr 3015 Bristol Street Costa Mesa, CA 92626 (562) 760-9969 keishasankr@dunnedwards.com – www.dunnedwards.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Veteran Ed’s, Inc.

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

A P A R T M E N T

Paint Sales & Service

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Angelo Termite & Construction Company

Complimentary services include: Written comparison bidding, Color Consultation, and Scheduling & Conducting job walks for paint bids

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

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Pest Control

Access Exterminator Service, Inc.

Dunn Edwards Paints

N E W S

Patrol Services

Anaheim Signal 88 Security

Buffalo Maintenance, Inc.

Patio Covers

SoCal Builders Services

Brent Collins Construction

Rooflife Management, Inc.

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Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Odor Control

Brent Collins Construction

Salvador Munguia Painting Co.

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

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Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Lloyd Pest Control

Ferguson Enterprises

Pool/Spa Service & Repair

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Plumbing Fixtures

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

DirecSupply, Inc.

The Termite Guy

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

Full service termite & pest control. Over 30,000 Orange County termite inspections.

Plumbing

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Property Management AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242 Plumbing and drain cleaning services.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Property Management Services/Investments

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Product & Service Council — continued on page 66

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

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Product & Service Council continued from page 65

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Dominum, Inc.

Emil or Irina Cioban 5000 Birch St. West Tower #3000 Newport Beach, CA 92780 (714) 510-0058, Fax (949) 485-5983 properties@dominuminc.net

Orange County Property Mgmt.

Tenant Technologies, Inc.

Ohana Properties

Property Management Staffing

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

Korah Young 1665 Williamette Falls Drive West Linn, OR 97068 (877) 230-2125, Fax (503) 594-2580 kyoung@tenanttech.com — www.tenanttech.com

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Career Strategies

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Full Service Real Estate

Reynolds Realty Advisors

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

JLE Property Management

Mr. Jerry L’Ecuyer 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — jerry@jle1.com

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Rain Gutters Argos Systems

Roberts Management & Investments

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Satellite Management Co.

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

L’Abri Management, Inc.

Real Estate DM Smithco

Sullivan Property Management

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

Gorman & Associates

Mr. William R. Gorman PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 bill@wrgorman.com

Property Management Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Opus Bank

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

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Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Derek Matson 100 S. Ashley Drive, Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation.

On-Site.com

Laurie Gurley 17802 Irvine Blvd., Suite 117 Tustin, CA 92780 (714) 544-6604, Fax (714) 544-6231 riaoc@riaoc.com

Reconstruction

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Satellite TV Connect Your Home

Chelsea Madden 1936 E. Deere Ave., Suite 100 Santa Ana, CA 92705 (949) 777-0100 chelsea.madden@connectyourhome.com

Resident Services Valet Waste

Derek Matson 601 N. Ashley Dr., Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Do you know…

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

Buffalo Maintenance, Inc.

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Valet Waste

Resident Screening

RIAOC

Rooflife Management, Inc.

Recycling

Security Services

Roofing

Central Roofing

Anaheim Signal 88 Security

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

California Safety Agency

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

ERC Roofing & Solar

Monique Trunec 216 Avenda Fabricante, Suite 111 San Clemente, CA 92672 (949) 492-8985, Fax (949) 492-4124 mtrunec@ercusa.net

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Providing roofing, waterproofing, decking and solar installations.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Product & Service Council — continued on page 68

AAOC is non-profit??

That means YOUR dollars come back to

YOU!!

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Product & Service Council continued from page 67

Security Systems Connect Your Home

Chelsea Madden 1936 E. Deere Ave., Suite 100 Santa Ana, CA 92705 (949) 777-0100 chelsea.madden@connectyourhome.com

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps.

Student Housing SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Tax Planning

Training

HMWC, CPAs & Business Advisors

APT Companies

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

AUM

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

Tree Service Los Gatos, Inc.

Video Commercials

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Utilities & Sub Metering

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Towing

Dedicated Transportation Services

Water Heaters

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

www.dedicatedtransportationservices.com

TO’ and MO’ Towing

Plumbing and drain cleaning services.

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Towing company with 4 locations in Orange County.

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

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Debinaire Company

Buffalo Maintenance, Inc.

Bridges Blinds, Inc.

Water heaters

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Ferguson Enterprises

McCormack Roofing Weatherproofing & Construction

Windows

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Waterproofing

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Rooflife Management, Inc.

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Window & door replacement specialists.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

General Contractor

Window Coverings Apex Window Décor

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

John Bridges 15635 Commerce Lane Huntington Beach, CA 92649-1336 (714) 898-7933, Fax (714) 898-5944 bridgesblinds@aol.com

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General Contractor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

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category See page 72 for alphabetical listings ADVERTISING

AIR CONDITIONING

Coast Plumbing, Heating & Air, Inc.................34 JM Air Conditioning & Heating.......................59 APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............67 ORCO Apartment Suppy...................................45 R&B Wholesale Distributors, Inc. ....Back Cover

PLUMBING, CONTRACTORS SUPPLIES

Argos Systems....................................................72

Aarow Drain & Plumbing.................................72

FENCE CONTRACTORS

California Rooter & Plumbing..........................33

Alertt Access Gate Controls..............................66 Buffalo Maintenance, Inc..................................61

COIN METER WASHERS, DRYERS—

Orange County Register....................................53

FABRIC AWNINGS

FLOORING, REPAIRS, TILE

SALES, SERVICE

Coinmach...........................................................16

Brent Collins Construction...............................22

National Service.................................................22

Buffalo Maintenance, Inc..................................61

WASH Multi Family Laundry Systems............24

Carpet Crafts......................................................29

COLLECTIONS

Sharon & Sons Floor to Ceiling........................10

Block & Associates.................. Inside Back Cover Duringer Law Group, PLC.... Inside Front Cover CONSTRUCTION

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................61

GATED ENTRIES

Coast Plumbing, Heating & Air, Inc.................34 Discount Drain & Plumbing Repair.................43 Ferguson.............................................................71 ORCO Apartment Suppy...................................45 PORCELAIN REFINISHING

Bath Crafters......................................................62 PROPERTY MANAGEMENT

AMCLiving.com.................................................27 J.D. Property Management................................18

Alertt Access Gate Controls..............................66

JLE Property Management Inc...........................6

HEATING, REPAIRS

Orange County Property Management............28

Coast Plumbing, Heating & Air, Inc.................34

Roberts Management & Investments...............56

JM Air Conditioning & Heating.......................59

RAIN GUTTERS

APPRAISALS/VALUATIONS

COUNTER TOPS

First Metro Appraisals.......................................11

Sharon & Sons Floor to Ceiling........................10

INSURANCE

Argos Systems....................................................72

ASPHALT

DECK COATINGS, MAGNESITE REPAIRS,

PHD Insurance Brokers, Inc.......................41, 55

REAL ESTATE INVESTMENTS

KITCHEN REMODELING

Intervest..............................................................69

Paveway..............................................................11

WATERPROOFING

Brent Collins Construction...............................22

ATTORNEYS

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................21 Law Offices of Thomas B. Cummings..............26 Duringer Law Group, PLC.... Inside Front Cover Steven D. Silverstein, Law Office......................19

Buffalo Maintenance, Inc..................................61 Rash Yambo Decking & Stairs..........................59 DOORS, WINDOWS

Republic Windows & Doors.............................28 Traks R Us..........................................................67

Ferguson.............................................................71 BATHTUB REFINISHING

Bath Crafters......................................................62

Rockhall Funding Corp.....................................13

Coast Plumbing, Heating & Air, Inc.................34

LIGHTING SUPPLIES, FIXTURES, SERVICE

Discount Drain & Plumbing Repair.................43

Lighthouse Electric..............................................8

Bridges Blinds, Inc. ...........................................63

Bridges Blinds, Inc. ...........................................63

R&B Wholesale Distributors, Inc. ....Back Cover

Sharon & Sons Floor to Ceiling........................10

Sharon & Sons Floor to Ceiling........................10

BOILER SYSTEMS

DRYWALL

Debinaire Co......................................................20

Brent Collins Construction...............................22

CABINETS

Brent Collins Construction...............................22 Sharon & Sons Floor to Ceiling........................10 CARPENTRY

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................61 CARPETS

W. R. Gorman....................................................17 ROOFING CONSULTING

Quality Consulting Group.................................18 ROOFING CONTRACTORS

Dale’s Roofing....................................................60 Royal Roofing.....................................................30 Sierra Roofing....................................................68 SECURITY: GUARD SERVICE, GATE SYSTEMS & TRACKING

MAIL BOXES

Alertt Access Gate Controls..............................66

ORCO Apartment Suppy...................................45

SIGNS

R&B Wholesale Distributors, Inc. ....Back Cover

ProImage Signs..................................................52

MAINTENANCE, REPAIRS, PRODUCTS

TRAVEL AGENCIES

Brent Collins Construction...............................22

Stewart Tours.....................................................51

G & G Painting Co.............................................19

Buffalo Maintenance, Inc..................................61

WATER HEATERS

ELECTRICIAN, ELECTRICAL MAINTENANCE

R&B Wholesale Distributors, Inc. ....Back Cover

Buffalo Maintenance, Inc..................................61

MOLD REMEDIATION

Lighthouse Electric..............................................8

American Environmental Specialists...............12

ENVIRONMENTAL SERVICES

ORNAMENTAL IRON

American Environmental Specialists...............12 ESCROW & EXCHANGE

Park Center Exchange.......................................14 Safe Harbor Exhange, Inc.................................62

Block & Associates.................. Inside Back Cover

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................34 Debinaire Co......................................................20 Ferguson.............................................................71 ORCO Apartment Suppy...................................45

Alertt Access Gate Controls..............................66 Brent Collins Construction...............................22

EVICTIONS

Carpet Crafts......................................................29

LENDING

California Rooter & Plumbing..........................33

Apex Window Decor.........................................12

Quality Consulting Group.................................18

Coast Plumbing, Heating & Air, Inc.................34

Chase/Scott Schweer............................................2

DRAPERIES, BLINDS

BUILDING DESIGN

California Rooter & Plumbing..........................33

Aarow Drain & Plumbing.................................72

BLINDS

The Stanfield Group — Mike Thornton............9 Vanguard Investment Properties......................36

LEAK DETECTION

Bona Fide Mortgage..........................................14

DRAINS

BATHROOM REMODELING

Ferguson.............................................................71

PAINT AND PAINTERS

WATERPROOFING

Quality Consulting Group.................................18 WINDOWS

G & G Painting Co.............................................19

Republic Windows & Doors.............................28

Rash Yambo Decking & Stairs..........................59

WINDOW COVERINGS

Sondance Painting.............................................26

Apex Window Decor.........................................12

ORCO Apartment Suppy...................................45

Brennan Law Firm.............................................21

R&B Wholesale Distributors, Inc. ....Back Cover

Duringer Law Group, PLC.... Inside Front Cover

PEST CONTROL

Bridges Blinds, Inc. ...........................................63

Sharon & Sons Floor to Ceiling........................10

Steven D. Silverstein, Law Office......................19

The Termite Guy................................................48

Sharon & Sons Floor to Ceiling........................10

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

Lighthouse Electric.............................................8

Alertt Access Gate Controls.............................66

Lin-Ed’s Appliance Service & Repair..............67

AMCLiving.com................................................27

National Service................................................22

American Environmental Specialists..............12

Orange County Property Management...........28

Apex Window Decor........................................12

Orange County Register...................................53

Argos Systems...................................................72

ORCO Apartment Suppy..................................45

Bath Crafters.....................................................62

Park Center Exchange......................................14

Block & Associates..................Inside Back Cover

Paveway.............................................................11

Bona Fide Mortgage.........................................14

PHD Insurance Brokers, Inc......................41, 55

$65.00

Brennan Law Firm............................................21

ProImage Signs.................................................52

Brent Collins Construction..............................22

Quality Consulting Group................................18

AAROW

Bridges Blinds, Inc. ..........................................63

R&B Wholesale Distributors, Inc. ...Back Cover

Buffalo Maintenance, Inc.................................61

Rash Yambo Decking & Stairs.........................59

California Rooter & Plumbing.........................33

Republic Windows & Doors............................28

Carpet Crafts.....................................................29

Roberts Management & Investments..............56

Chase/Scott Schweer...........................................2

Rockhall Funding Corp....................................13

Coast Plumbing, Heating & Air, Inc................34

Royal Roofing....................................................30

Coinmach..........................................................16

Safe Harbor Exhange, Inc................................62

Law Offices of Thomas B. Cummings.............26

Sharon & Sons Floor to Ceiling.......................10

Dale’s Roofing...................................................60

Sierra Roofing...................................................68

Debinaire Co.....................................................20

Smart Alert Service..........................................23

Discount Drain & Plumbing Repair................43

Sondance Painting............................................26

Duringer Law Group, PLC....Inside Front Cover

The Stanfield Group — Mike Thornton...........9

Ferguson............................................................71

Steven D. Silverstein, Law Office.....................19

First Metro Appraisals......................................11

Stewart Tours....................................................51

G & G Painting Co............................................19

The Termite Guy...............................................48

Intervest.............................................................69

Traks R Us.........................................................67

J.D. Property Management...............................18

Vanguard Investment Properties.....................36

JLE Property Management Inc..........................6

WASH Multi Family Laundry Systems...........24

JM Air Conditioning & Heating......................59

W. R. Gorman...................................................17

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE

“Introductory Offer” Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Utility Drains n Floor Drains Radio Dispatched Trucks n Insured No Travel Charge n All Power Equipment Complete Maintenance n C.P.M. Distributor

(714) 836-4861 40 Years Experience Serving Orange County St. Cont. Lic. #730851

Need Questions Answered?

Contact one of our reliable membership service representatives

@ (714) 245-9500

They will find your solution.

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THE LAW FIRM OF

DENNIS P. BLOCK & ASSOCIATES The Number One Law Firm Specializing In Tenant Evictions

TENANT EVICTION UNLAWFUL DETAINER $100 uncontested plus costs

ORANGE (714) 634-8232 FAX # (714) 634-3633

Guaranteed rapid filings No office visit required Free telephone consultations More experience than any other law firm Lockout management service available

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