April 2014 Apartment News by Apartment Association of Orange County

VOL. LIV • APRIL 2014

aaoc.com

Surviving the Digital Age! Learn How to Survive (and Thrive) by Creating a “Digital Strategy”! See Page 5

APRIL 2014

•

VOLUME LIV

5 General Membership Meeting 15 Education Luncheon — Remember When? 25 Legal Seminar 27 Lunch Box Learning — Surviving the Digital Age 31 Fair Housing Seminar 35 Apartment Maintenance & Repair Series 39 22nd Annual Golf Classic 57 CAM Online Certified Apartment Manager Courses 65 NAA Community Site & Online Resource Center

Departments 4 President’s Message — Why We “Love” this Business

6 8 10 14 18 36 47 49 55 70 72

Rossetti Report Sacramento Report — Controversy Galore Legal Corner — Questions and Answers Federal Focus Dear Maintenance Men Pulse on the Marketlplace Welcome New Members Your Elected Representatives Product & Service Council Members’ Buyer’s Guide Advertisers’ Index — Category Advertisers’ Index — Alphabetical

Features 20 February General Membership Meeting Recap

26 Take the Telephone Doctor I.Q. Quiz By Nancy Friedman 32 Five Tips from the FTC on Protecting Personal Information and Preventing a Data Breach By Laura Mowry

40 Three Ways To Track Your Apartment Advertising Like A Hawk By Ernest F. Oriente 42 California Drought Update By Warren Greco 46 Retirement Plans Can Be SIMPLE By Jason Sherr 48 Temperatures Rising: New Penalties to Enforce Heat Illness Prevention By Christine D. Baran

APRIL

AAOC Education & Events

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com Executive Director — Lou Rossetti Acting Editor — Veronica Copeland n Design & Production — Dave Moeller/Graphic Angles n Printing — Sundance Press n n

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

APRI L 2 - Basic AMRS – Plumbing

15 - General Membership Meeting

8 - Board of Directors Meeting

16 - Basic AMRS –Appliances

Wednesday, 8:30–12:30 pm, AAOC Offices See Page 35

Tuesday, 7:00–8:45 pm, Embassy Suites See Page 5

Tuesday, 6:00 pm, AAOC Offices

Wednesday, 8:30–12:30 pm, AAOC Offices See Page 35

9 - Basic AMRS – Electrical

24 - Fair Housing Seminar

Wednesday, 8:30–12:30 pm, AAOC Offices See Page 35

Tuesday, 9:00–12:30 pm, AAOC Offices See Page 31

M AY 13 - Board of Directors Meeting

21 - Education Luncheon

Tuesday, 6:00 pm, AAOC Offices

Wednesday, 11:00 am–1:30 pm, Embassy Suites See Page 15

15 - Legal Issues Seminar

26 - Memorial Day

Thursday, 2:00–5:00 pm, AAOC Offices See Page 25

Monday, Office Closed

20 - General Membership Meeting

Wednesday, 7:00–8:45 pm, Embassy Suites

JUNE 10 - Board of Directors Meeting

17 - General Membership Meeting

Tuesday, 6:00 pm, AAOC Offices

Tuesday, 7:00–8:45 pm, Embassy Suites

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n n n

Julia Araiza Vicki Binford Tom Cummings Barry Durham Stephen C. Duringer Tim Gorman

Nick Lieberman Alan Dauger Dean Zarkos John Tomlinson Nicholas Dunlap Craig Kirkpatrick Michael Chew John Tomlinson

Look for Our 2014 Trade Show Recap in Next Month’s Issue!

Dale Hayden n Stuart Jaffe n Jerry L’Ecuyer n Jim Loftus n Jack Mauller n Rick Roshan n

Directors Emeriti n n n n

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw William R. Gorman n Robert B. Larry L. Lollman Thompson

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President’s Message BY N IC K LI E BE R MAN

Why We “Love” this Business

partment ownership and management is simple. Stick a “For Rent” sign on a property and prodigious cash flows ensue. April Fools! Let’s get real here. It is NOT easy to acquire, hold, manage or sell rental housing. Anything but. You’ve got to be tough, astute and professional to be successful in this biz. With that in mind, I thought our readers might like to hear what a number of seasoned Orange County apartment pros had to say about some of the challenges in running a rental housing enterprise. John Tomlinson, immediate past president of AAOC and owner operator of about 450 units, cited “keeping up with government regulations” as an extreme challenge. Tomlinson mentioned the recent difficulty he had trying to open a simple bank account for a property he holds outside of California. Even though he had a lawful entity with a proper name, the banking regulations in Idaho, where the property sits, would not allow the account to be opened. This is just one instance of the myriad laws and regulations that can stymie one’s efforts to complete a seemingly innocuous task. Tim Gorman, a current AAOC board member and a principal in a longstanding OC family run business that owns, manages and sells apartments, referenced a related issue: “What keeps you up at night is staying current 4

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with rules changes”. He mentioned the ongoing tweaks and revisions to the gamut of rules covering everything from comfort pets to Fair Housing. Another AAOC board member, who spoke anonymously, talked about the frustration of working with tenants that don’t report issues at the property until after a problem has occurred. “I can’t fix it if you don’t tell me about it”, was his lament. He tells the story of a resident in an older building who was having trouble with a manual lift garage door. The door’s springs were failing intermittently, but the tenant never notified him of the problem. One day the tenant opened the garage door, looked down momentarily and was conked on the noggin by the falling door, knocking her unconscious and requiring stitches to her skull. We’d all hope to get a heads up from our residents when a dangerous condition surfaces…but don’t count on it, as this tale illustrates. Jim Stoneman, an apartment owner and principal in the Management Works, which manages over 500 units in Orange County, brought up the unsavory topic of bed bugs, which he’s had the unfortunate experience of dealing with recently. Treatment is expensive and total eradication can be elusive. “They can crawl through tiny openings such as electrical outlets and migrate to adjoining units”. Ugh. Nicholas Dunlap, AAOC’s treasurer N E W S

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and a regional manager for McKinley, Inc., operator of 38,000 units nationwide, cautions about prospective tenants that may not be totally truthful on their applications. “That smiling applicant across the desk might be a felon”. And we haven’t even mentioned the clogged drains, backed up toilets, broken appliances, bounced checks and so many other “routine” challenges that apartment investors and managers must confront week in week out in order to furnish the vital service of putting roofs over the heads of millions of Americans and doing so in a clean and safe manner. The Apartment Association of Orange County exists in large measure as a support mechanism to these very apartment industry professionals within our county. The forms, the education, the tenant screening services, the vendor referrals and the legislative advocacy — it’s all there to provide what multifamily operators may not be able to do on their own or in house. Savvy industry players understand that in this complex environment it makes good sense to have a partner that has your back, like AAOC. And while we can all cite plenty of reasons why this business can at times be a royal pain, those heading for the exits are few and far between. Admit it, you love this business, warts and all.

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Tuesday, April 15, 2014 ◆ 7:00–8:45 pm

Surviving the Digital Age!! Learn How to Survive (and Thrive) by Creating a “Digital Strategy”! The Digital Age has completely transformed the way that we live our lives, hasn’t it? Just a generation ago, prospective customers would thumb through the phone book (remember those?) to try and find companies they wanted to do business with. Today, Siri and Google have taken the place of those hello and white pages of years ago! What does that mean for your business? While much of the multifamily industry (both on the property management and vendor sides) continues to succeed using “old school” strategies and techniques, the continued shift and reliance on digital technology means that those companies that can best take advantage of the digital shift, will be better positioned to succeed. Steps to help you survive (and thrive) include:

“A digital strategy is no longer a nice to have. It’s a must have.” David L. Rogers, Author The Network is Your Customer

Guest Speaker:

Rommel Anacan

Creating Your Digital Home Base The Role of Social Media Why More is Not Always Better The Importance of Quality Content

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Before the Meeting… Enjoy 20% off meals at the Serengeti Restaurant — just mention AAOC!!

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Rossetti Report BY LOU ROSSE T TI, E X EC UTIVE DI R EC TOR

“

Some people regard private enterprise as a predatory tiger to be shot. Others look on it as a cow they can milk. Not enough people see it as a healthy horse, pulling a sturdy wagon.” — Winston Churchill Those of you who are regular readers to this monthly missive can attest to my continuing reflection upon the effect of the “unintended JLE.ad:Layout 1 3/8/10 11:21 AM consequence” of a local city ordinance.

Unfortunately, the negative impact of a less than thoughtfully public policy on enterprise and opportunity is not limited to city hall. Even Sacramento gets it wrong. And it takes local regular people to get it right. Such is the story of “The People’s Initiative to Limit Property Taxation” amendment to The California Constitution in June of 1978, otherwise known at Prop 13. Page 1 Proposition 13 was the solution

to bad public policy out of Sacramento. And it has worked to protect California homeowners and taxpayers. Since the passage in 1978, California’s sales and income taxes have risen but property taxes remain under control. From time to time I like to turn the column over to an Orange County elected official to help make the point. This month I offer to you Keith Curry, a council member and former mayor

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of Newport Beach. He is a candidate for the 74th Assembly District. For more than 35 years, Proposition 13 has protected California homeowners and taxpayers. While our sales and income taxes have risen to be the highest in the nation, property taxes remain constrained and, more importantly, predictable to each property owner. Residents can anticipate their base property taxes will be 1 percent of their assessed valuation and will rise at no more than 2 percent per year. Prior to Proposition 13 the average tax rate was 2.67 percent. In addition, homes were revalued frequently and it was not uncommon during times of rapid property inflation to see property taxes nearly double due to reassessment. This was particularly devastating to seniors and those on fixed incomes. Tens of thousands of residents in our coastal communities are “house rich-cash poor” and risk being literally taxed out of their homes. Recently, local elected officials were solicited by a San Franciscobased organization called “Evolve” that was drumming up support for an effort to change Proposition 13 by reducing or eliminating its pro-

tections for commercial properties. This would represent a $6 billion tax increase with money going to local governments throughout the state. Already, more than 20 local governments and school districts have answered this siren song to raise taxes. The proponents make it enticing by telling homeowners that they will not be the ones who pay, but when we raise taxes on commercial properties, we all pay. This $6 billion tax increase will show itself in higher rents as building owners recoup the taxes from their tenants. It will result in higher prices as shop and business owners get hit with higher occupancy costs and it will further exacerbate the disadvantages of brick-and-mortar stores that compete with Internet retailers resulting in more store vacancies on the main streets of our state. Perhaps the biggest impact will be in increased unemployment. Pepperdine University estimates that the so-called “split roll” will result in a loss of 390,000 California jobs initially and the continued loss of 100,000 jobs each year thereafter. Make no mistake, if the high-tax lobby can split homeowners and commercial property owners now, they will be back in the future to raise taxes on residential properties.

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Since the passage of Proposition 13, local governments have survived and thrived. The State is prohibited from taking local revenues, so there is no need for a $6 billion tax increase to fund more government. We should all respond with a resounding NO to this San Francisco-based tax grab. Thank you Councilman. You help make the case for property rights here in Orange County and across the state. The fight goes on.

Do you know… AAOC monitors all 34 Orange County City Council agendas as well as the 3 largest Riverside County City Council agendas to protect your investment from negative issues??

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Sacramento Report BY JON SMOC K

Controversy Galore

he late offerings in February (nearly 900 bills on the 21st, the cut-off date for new 2014 bills) assure a lively session full of controversy for property owners, managers and tenants. Topping the list are two bills spawned out of the housing chaos in San Francisco (where else?). Here is a review of these and several other measures that push to the front of the pack in terms of special interest to AAOC. The issues in San Francisco involve a complex interplay of state and local government actions, property rights, rent control, and economic realities and uncertainties. The welcome mat for tech wealth appears to have worn thin in its displacement of some housing opportunities for low-income households. The battle lines will now be formed in Sacramento, a déjà vu reprise of the 1990’s that resulted in the Ellis Act which generally prohibits public entities from adopting any statute,

ordinance, or regulation, or taking any administrative action, to compel the owner of residential real property to offer or to continue to offer for rent or lease certain defined accommodations in the property. Senate Bill 1439 (Leno) would modify the Ellis Act (as to San Francisco only) by adding Section 7060.8 to the Government Code, to read in pertinent part:

this chapter, or threaten to do either of these things, unless all the owners of the accommodations have been owners of record for five continuous years or more. If an owner of record is not a natural person, then all persons or entities with an ownership interest in that entity shall have held that interest for five continuous years.

(b) Notwithstanding any other provision of this chapter, the county by statute, ordinance, ballot measure, executive directive, resolution, or regulation may provide that:

(2) An owner of accommodations shall not withdraw accommodations pursuant to this chapter, prosecute an action to recover possession of accommodations pursuant to this chapter, or threaten to do either of these things, with respect to accommodations acquired after the date that owner provided notice of an intent to withdraw accommodations at a different property.

(1) An owner of accommodations shall not withdraw accommodations pursuant to this chapter, prosecute an action to recover possession of accommodations pursuant to

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For purposes of this paragraph, an owner of accommodations includes any person or entity with an ownership interest in an entity that owns the accommodations. (3) An owner of record of accommodations, or any person or entity with an equity interest in the owner of record, shall not act in concert with a coowner, successor owner, prospective owner, agent, employee, or assignee, directly or indirectly, to circumvent the limitations of paragraph (1) or (2). (4) An owner of accommodations notifying the county of an intention to withdraw accommodations from rent or lease shall identify each person or entity with an ownership interest in the accommodations, and if any entity is not a natural person, identify Assembly Bill 2405 (Ammiano) acknowledges the complexities involved in seeking evictions based upon an attempt to go out business a la Ellis Act authority. The bill would require these cases to be handled as civil matters differently from unlawful detainer filings, with longer time lines and more comprehensive pleadings to assert by way of defense a failure to comply with the detailed rules governing an owner’s ability to withdraw from the rental market. The social policy is captured in the following excerpt: (f) To the extent that a civil action is brought to evict a tenant solely because the property owner wants to remove the residential unit from the rental market and the tenant did not engage in acts that would constitute a breach of the lease, the interest of the tenant in protecting his or her reputation as a responsible tenant outweighs the public

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interest in the outcome of the proceeding to evict the tenant. The bill would provide for masking the action in much the same manner as in unlawful detainer cases. Finally, the bill would largely halt the use of Ellis Act evictions in the following circumstances: Notwithstanding Section 7060, if a county or city and county fails to identify or make available adequate sites to accommodate its portion of the regional housing need allocated to low-income and moderate income levels pursuant to Section 65584, the board of supervisors, by the adoption of a resolution or by a majority vote of the electors within the county, may compel the owner of any residential real property to offer, or continue to offer, accommodations in the property for rent or lease until the county or city and county meets its portion of the regional housing need. Wading into water again. Despite the recent droplets, it comes as no surprise that the state is woefully short of sustainable storage and distribution of water. Literally dozens of bills have been introduced to address various aspects of the chronic shortages or shortcomings of water supply and policy. Last year’s Senate Bill 750, proposing to require water submeters in all new multifamily construction and setting forth detailed billing and compliance requirements, is still in the Assembly. Now comes another bill affecting multifamily properties and water submeters as well a RUBS allocations methodology. Assembly Bill 1983 (Gray) would require multifamily properties built after January 1, 2015, to have water submeters installed and permit billing based on actual or estimated usage and contains other implementing provisions. Assembly Bill 2451 (Daly) would N E W S

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permit installation and use of water submeters that have been inspected by any county sealer, rather than just the sealer of the county in which the submeter is put in service. It also would eliminate the threat of civil fine or criminal liability for mere submission of a water submeter for testing by a county sealer; instead, the substandard unit would simply be returned to the appropriate service agent. Assembly Bill 1434 (Yamada) would require instead of merely permit the Public Utilities Commission to implement a program to provide rate relief for low-income ratepayers of a water corporation. Finally, this installment closes with a wage bill: Senate Bill 935 (Leno) would increase the minimum wage effective January 1, 2015, to $11 per hour; and $12 per hour on January 1, 2016, and then $13 on January 1, 2017. Thereafter, the bill would provide for annual adjustment upward based upon the California Consumer Price Index as calculated by the Department of Industrial Relations. Stay tuned for more to come in the weeks ahead. Jon D. Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

Do you know… AAOC has continually fought and prevailed against Rent Control in Orange County since 1961??

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Legal Corner — Questions & Answers BY ST E P H E N C . D U R I N G E R , E S Q .

y problem is not with my tenants, but with the tenants in an eight unit apartment building down the street. I have a little six unit building that I’ve lived in for years. Kind of retired now, mostly live on the rents. My neighborhood used to be a nice quiet place, good hard working respectful tenants, well cared for buildings, no crime, no drugs, no gangs and no graffiti. About a year ago, a group of gang bangers moved in to the building down the street, and it started going downhill fast. The noise, the late night parties, the cars racing up and down the street… Before we knew it, a bunch of scary gang bangers started hanging out

in front of the apartment building, drinking, loitering, and scaring the bejesus out of anyone walking by. They have to be selling drugs, lots of traffic, folks coming and going quickly, cars stopped in the street, kids running back and forth between the cars and the apartment building delivering little bags of stuff to the waiting cars. The good folks began moving out and it seems more gang bangers are moving in. The graffiti tagging started on the eight unit building, but seems like it is spreading throughout the neighborhood. My building has been tagged twice. My neighbors and I quickly remove it, but the owners and managers of the problem building just leave it. My

residents can’t even take their kids for walks anymore! I’ve been losing my good tenants because of this, and it is getting harder and harder to rent my apartments when I have vacancies, seems like the good prospects get scared off when they see what is going on down the street. I don’t know what to do, I’ve called the police, my neighbors call, nothing happens. What can I do?

The problems you are facing are becoming more and more common throughout California and in many other states. Local cities and counties are becoming less and less effective in controlling crime in many areas.

Are you looking for a particular product or service? We can help!! Visit our Buyer’s Guide beginning on page 55 for the resources you need!

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Budget cuts, a lack of witnesses willing to testify at trial, a clogged and dysfunctional criminal court system more akin to catch and release, all contribute to the problems you are facing. Additionally, inexperienced and/or ignorant landlords that don’t actively manage their apartment buildings can quickly be faced with the seemingly out of control building that is adversely affecting yours. Left unattended, you can expect a further increase in crime, encroaching blight, a decline in your property values and a further loss in your sense of security. Fortunately, there are things that you and your neighbors can do to stop the bad behavior and return your neighborhood to how it used to be. There is strength in numbers. Organize as many of your affected neighbors that you can. Owners, residents, kids, anyone and everyone who has been affected by the nuisance behavior. Document the conduct. Each affected person should start and maintain a log of the nuisance related activity.

Dates and times of the parties, extent of the noise, document any verbal or physical threats or assaults, witnessing of suspected drug activity. Take pictures of the loitering ne’er do wells, the suspected drug buyers’ cars, the graffiti, the trash and garbage that typically accompany this type of conduct. Keep logs of police calls and responses. Work with the local police and code enforcement officers to document and cite any violations. Contact your city council members to request assistance. Often, when city staff realizes that the neighbors are willing to stand up and ‘get involved,’ they tend to be much more helpful. Notify the owner and manager of the offending property by sending a letter or a series of letters from the affected neighbors describing the problems that you and they are experiencing. Provide as many specifics as possible, be objective and be sincere. Provide a point of contact for the owner and manager to contact you or

a group representative or attorney for the purpose of resolving the issues. Serve the letter on the owner of record and any management company that you believe is representing the owner. Provide the owner a reasonable time, i.e. thirty days, to take such necessary action to remedy the situation, or to indicate that he is willing to take such necessary action. If the owner or his managing agent responds, try and work together to solve the problems that you are all facing. Encourage the owner to take appropriate action, including but not limited to instituting active management practices, i.e. immediately remove graffiti, install needed lighting, remove trash and debris, etc. Encourage the owner to engage experienced counsel regarding any necessary warnings, termination of tenancies, evictions and training of staff. If the owner and his management staff are cooperative, this Q&A — continued on page 12

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Q&A — continued from page 11 is the most effective and efficient way to resolve the issues present. If necessary, engage the services of a Mediator to help the parties work through any issues that are problematic. Most cities and counties have mediation services available free of charge. In the event the owner fails to respond and takes no meaningful actions, then use the litigation process as the last resort. The quickest and most effective California court available to resolve this type of matter is the small claims court. Most states have a process similar to California’s small claims court, check with your local civil court system for the process available to you. Each affected person, each and every neighbor, owner, resident, adult and child is a potential claimant and can file and prosecute a small claims action against the owner of the nuisance building. The maximum claim per person in California is $10,000.00.

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Each affected person, ten, twenty, fifty or more, would then file a small claims case, request that all of the cases be consolidated and proceed to trial en masse. Small claims filing fees range from $30 to $75 depending on the amount of damages claimed. Trial will be set in approximately thirty days. Gather all necessary witnesses and evidence, including police officers and code enforcement officers that you have been working with. At trial, present your case establishing the nuisance, the owner’s failure to take necessary action to abate the nuisance, and detail your damages, i.e. lost sleep, fear and apprehension, damage to your property, decreased property value, lost tenants, vacancies and lost rents. The vast majority of cases are successful, resulting in enormous judgments being entered against the offending owner which will certainly encourage the owner’s immediate cooperation or face seizure and sale of the offending property. One way or another, the problems

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will be corrected. If you would like further information on the process, including sample letters and briefs to be filed with the court identifying the specific statutes and legal theories involved, please visit our website for further information on the process. This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 225,000 landlord tenant matters throughout California, and has collected over $130,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643. Visit www.DuringerLaw.com for more information.

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Federal Focus — The National Connection BY GR EG BROWN

ne of the most talked about statistics in politics is the Congressional approval rating. How the nation feels about its elected officials is surveyed and monitored on a monthly basis. According to a February poll by Gallup, 12 percent of Americans approve of the job that Congress is doing. This is a little below what it was at this point in 2013, but three points above the record low of 9 percent in

November of last year. But what value does this number really have? I would say not much more than a punch line. This column itself has on occasion used the historically low favorability of the Legislative Branch to feed a pithy quip or two. “More people support communism than approve of the job that Congress is doing,” Ha. Ha. Ha. What is more interesting is the dichotomy between feelings toward the institution

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of Congress and the individual members which plays out in the context of incumbent re-election rates. Traditionally, voters loathe Congress but support their own representative as one of the “good guys” doing right by the nation. Historically, when asked about their own Congressional representative, voter approval rises to a

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A forum for networking, information and education

Remember When?? What happened to the “good old days”? When did things become so “futuristic” and complicated? Do you remember when renting an apartment was just a handshake between an owner and a resident? Oh, how the times have changed! Join Michael D. Benton, Senior Vice President of Sales with APT Companies as he “reminisces about yesterday” and “projects about tomorrow”. Learn how things were, “way back then” and how to bring those same ideas into the “information age”. Take a “walk down memory lane” and prepare for the new “social generation” with these topics: • Customer Service • Social Media Trends

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Federal Focus — continued from page 14 range of 40 to 60 percent. Despite some cracks in this lately, evidenced especially in the Republican primary process, it appears that this trend continues to hold and contribute to high re-election rates among incumbents, especially members of the House of Representatives. In the 25 two-year election cycles since 1964, according to the Center

for Responsive Politics, 80 percent of incumbent House members were re-elected. In 19 of those 25 election cycles it was 90 percent or higher. The Senate is a little lower with 16 out of the last 25 election cycles seeing reelection rates above 80 percent. This is not surprising when you consider the advantages for incumbents in terms of status as the officeholder, franking privileges, fundraising advantage, etc. Setting aside battleground Congressional

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Districts (more on those later) it would seem that only resignation (forced or otherwise), retirement, primary defeat or aspirations for higher office change the incumbent landscape. If you’ve been watching the news out of Congress recently, you know that there are a fair number of such incidences taking place right now. Currently, the makeup of the House of Representatives goes like this — 232 Republicans, 199 Democrats and 4 vacancies (one death, one appointment to the administration, one resignation resulting from a legal matter and one immediate retirement). Sixteen incumbents are seeking higher office (or in the case of Rep. Gloria Negrete McLeod (D-CA), “lower office” as she has decided to run for county supervisor). Ten are Republicans and 6 are Democrats. An additional 10 Democrats and 12 Republicans are retiring. These numbers mean that there are approximately 38 incumbents who will not be around the House next Congress. That’s change, right? Yes, but the important follow-on question is how many of the new representatives who take these seats will be of the opposite party from their predecessors? The Cook Political Report’s Partisan Voter Index (PVI), a measure of how strongly voters in each Congressional district vote Democrat or Republican, helps identify which seats of the above group are likely to change party hands. The higher the “D” or “R” rating, the less likely the seat will change parties. By my reading of this yardstick (those seats with a D or R rating of +5 or higher, there are 12 seats where there is some real potential for a party change. The remaining districts are so Democratic or Republican in their voter makeup that it is quite likely that the incumbent party will retain control. As a result, while the person in the seat may change, the party makeup of the House will not change with the new occupant. And, if we stipulate that new members will do little to buck the overall system, but will run with their A P R I L

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party most of the time then the ultimate result is little change in how business is done on Capitol Hill. Beyond the potential for changes as a result of retirements, higher office campaigns, etc., there are also those House seats that are considered “competitive” and could also change hands. Again using the PVI of the Cook Political Report, there are 77 of these. They fall into three categories — “tossups,” those that “lean” toward one party or the other and those that are “likely” to go for one party or the other. If you take away the “likely” category, which tend to be the least competitive of the competitive seats, that leaves 44 races (24 Democrats and 20 Republicans) that have the best potential to result in a party seat change. Together with the 12 (6 Republican and 6 Democratic) seats from the pool of retirements that could also change parties, and you have a total of 56 incumbents or 13 percent of all representatives who could lose

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their positions in Congress. If all were to lose that would still be an 87 percent incumbent success rate. Our political system favors those already in power and we the voters apparently favor them too — at least the vast majority of the time — despite our survey responses to the contrary. This creates a situation where at best we see only the thinnest incremental change from election cycle to election cycle. So when does real change occur? When can we affect the kind of policy solutions that are clearly needed with the same players at the table who have no incentive to alter their behavior? If we are going to address the really big issues of the day we need to figure it out and soon. What do you think? Email me at greg@naahq.org and tell me what you think. Talk with you next month.

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Dear Maintenance Men BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

ear Maintenance Men: How can I add more storage to my utilitarian type bathrooms? The residents complain that they need to store their toilet paper in the hallway! Please list a few suggestions on what to do? Robert

Dear Robert: It does seem bathrooms are sometimes designed as an afterthought. Sink, toilet,

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bath and that is it. A modern bathroom will take into consideration the need for storage, electrical devises, personal hygiene etc. The first item that comes to mind is installing a bath sink cabinet. An old style cabinet might only have a set of doors under the sink. We find this is not adequate and a cabinet should have drawers along with access to under the sink. The drawers can store hair dryers, and all manner of personal bath items. A unique system we like utilizes the space between the studs in the wall. Cabinet doors or mirrors can be used to cover storage in the walls. The wall storage is perfect for toilet paper, rolled up towels, tooth brushes, and most other small items. Install multiple towel racks on the back of the bathroom door for additional towel storage. The space above the toilet can easily accommodate an overhead cabinet for larger items. Reversing the swing of the bathroom door from

Dear Joann: Painting aluminum siding is not a problem. Good prep work will be time well spent for a long lasting finish. The biggest issue with old aluminum siding is the chalking of the surface. To check for chalking, rub the siding with your hand and if your hand picks up any color, that is chalking. Paint will not stick to the chalk. Check at any home improvement center for aluminum siding cleaner or use TSP Cleaner and

Roofing, Waterproofing and Building Design Professionals “We at Quality Consulting believe in doing a job once, and doing it right.” The experienced staﬀ at Quality Consulting can provide you with services related to: ✔ RES — Rooﬁng Evaluation Surveys ✔ Leak Investigations ✔ Bid Liaison Services ✔ Onsite Quality Assurance ✔ Construction Design Services ✔ Asset Maintenance Programs

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Dear Maintenance Men: My building is clad in aluminum siding and it is looking very dull. The siding has its original finish and I was wondering if it can be painted? If so what is the procedure to insure a long lasting finish? Joann

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inward to outward will greatly increase the usable room and make the bathroom appear larger.

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scrub the siding using a soap bucket and a brush. Don’t forget to remove any mold or mildew as well. An alternative is to use a pressure washer to clean the siding. The pressure washer is much faster, but be careful about water intrusion. Be sure to rinse the siding with clear water to remove any cleaning chemicals before painting. We recommend using a good quality oil based primer if the siding is bare aluminum. (Acrylic primers may react with bare aluminum over time.) After priming or if the siding has been previously painted, top coat with an acrylic paint and only primer the bald spots. Use a satin finish for best results. Dear Maintenance Men: I hear the term “Aging in Place” and wondered as an apartment owner, what I could do to market to this growing segment of our population? What should I do to make my property more “Aging in Place” friendly? Sanford Dear Sanford: Baby Boomers are 25 percent of the population and the first of the Boomers turned 65 in 2011 and the last will turn 65 in 2029. We heard on the radio the other day that 85 is now the new 75 and so on down the line. That is a large healthy aging group! They are not going to go quietly into a nursing home which means as apartment owners & managers; we need to prepare for this group. Aging in place means bigger showers

with wider doors, taller toilets, grab bars and bath sinks that will accommodate wheelchairs. This does not mean turning our units into institutions; there are many stylish accommodations to fit a number of needs. For example a grab bar capable of supporting 250 pounds does not need to look like it came out of a hospital. Grab bars come in a variety colors and designs. Many will double as towel bars and be virtually invisible to their primary purpose unless needed. A larger shower stall also will look opulent and practical at the same time. Replace old two handle faucets in the kitchen and bathroom for single handle or touch faucets. Consider installing anti-skid flooring in the bathroom and tub/shower area. A few other items might be contrasting color edging for the counter tops along with rounded edge and corners. Replace all door knobs with lever handles for ease of use. This is a small sample of the things you can do to stay competitive in a growing market while not making changes that younger generations would objectionable.

Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or consultation. For an appointment call: Frankie Alvarez at 714 956-8371, or Jerry L’Ecuyer at 714 778-0480. CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/ BuffaloMaintenance

Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

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QUESTIONS? QUESTIONS? QUESTIONS? We need more Maintenance Questions!!! To see your maintenance question in the “Dear Maintenance Men” column, please send submission to: Questions@BuffaloMaintenance.com. Please “Like” us on Facebook.com/ BuffaloMaintenance.

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February General Membership Meeting Recap

e had an amazing turnout for our February General Membership Meeting, sponsored by Scott Schweer of Chase Commercial Term Lending and Dan Blackwell of Marcus & Millichap. Dan was not only the sponsor of the event, but also the highly anticipated speaker. Before Dan began his industry insight, the PSC Members in attendance were recognized by our President, Nick Lieberman, who also stepped in to help raffle off the goodies that some of the PSC Members brought for the crowd. Tim Gorman, our newest Board member joined Nick in the festivities. We also had the honor of celebrating our 20, 30, 40 and 50 year members and thanking them for their continued support of the association. Without them, our association would not be where it is today!

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Frankie Alvarez of Buffalo Maintenance practices his “pageant wave”.

A special thank you to Dan Blackwell of Marcus & Millichap for not only speaking, but also sponsoring this meeting. Thanks again Dan!!

Jerry L’Ecuyer, AAOC’s Education Chairman was next with information

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Meeting Recap — continued on page 22

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AAOC celebrates and honors our 20, 30, 40, and 50 year members in attendance. Thank you for your continued support.

Meeting Recap — continued from page 20 about upcoming educational seminars and programs. He had the privilege of

introducing our fabulous speaker, Dan Blackwell to share his thoughts and expertise to our full house. Dan informed the attendees that the current

market is interest rate driven and a seller’s market. One note he made Meeting Recap — continued on page 24

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Sponsor Scott Schweer of Chase Commercial Term Lending along with associate Rob Philpot meet & greet with members before the meeting.

Meeting Recap — continued from page 22 prominent was that it is important to stay conservative and watch short-term debt at this time. He explained how a 1031 Exchange allows the rental property owner to defer capital gain by trading up on property. There is a time restraint on when the exchange must occur. He also talked about the importance of knowing the capitalization rate (or “cap rate”) of each property in determining if an owner should sell or buy. If your property is

Norm & Mary Lou Fleer were the lucky winners of a pass for 2 to the Magic Castle, courtesy of Steve & Stephanie Pinkus of Royal Roofing. Congratulations!!

working for you, stay put. Refinance if you have a low tax rate. This is definitely the market to sell if you are not happy or if you have high vacancy. The “pros” to refinancing is that it is tax free and the “cons” is that you will increase your debt. He gave this example of exchanging: You can buy 8 units (2 side by side fourplex properties) for $1,700,000 & exchange for 16 units for $2,000,000. More equity with a fourplex and added value to your property. Dan said there are times when

refinancing is a better option than trading up. It is best to work with a specialized and active agent to determine what best fits an individual’s needs in today’s market. A buyer needs to be proactive and not reactive. Members left with great tips, creativity and expanded knowledge on giving an increase. AAOC would like to thank Dan for his very informative presentation. Another huge thank you to our PSC Members, as well as our 20, 30, 40, and 50 year members!

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Let’s get LEGAL! Have you ever wondered if you were doing things “by the book?” Get in on the discussion of the following common topics and situations that landlords face on a daily basis: ❖ Tenant Domestic Violence and Landlord Responsibilities ❖ Death Disclosures and Necessary Remediations ❖ Termination Pitfalls with Section 8 Tenants & Three Day Notices ❖ Cigarette and Medical Marijuana Smoking Restrictions

Be sure to bring all your legal questions! Guest Attorney: Todd Brisco Todd A. Brisco & Associates Date:

Thursday, May 15, 2014

Time:

2:00–5:00 pm

Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701 Cost:

Members — $50 Non-Members — $75

3 CEC Points

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com Registration Form — Please Print Yes, I want to attend the Legal Seminar on May 15, 2014

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Take the Telephone Doctor I.Q. Quiz BY NANCY FRIEDMAN, THE TELEPHONE DOCTOR

ong ago a good friend once told me, “Nancy, the training your company provides is common sense that’s actually NOT very common!” There’s a lot of truth to that statement. Yet years later, rudeness and low service levels still plague businesses in every industry. We hope you enjoy taking this customer service quiz to test how common your common sense is. 1. “How can I help you?” belongs:

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A. In the initial greeting. B. In the message taking scenario. C. Nowhere. I’m not able to help anyone.

I can, right or wrong. Wrong information is better than no information. C. Get help immediately and advise the person help is on the way.

2. When I’m not able to help a customer, I should:

3. When I’m having a bad day, I should:

A. Tell them honestly and thank them for their business and hang up.

A. Not bother coming into work.

B. Give whatever information

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I.Q. Quiz — continued on page 28

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Pack In the Knowledge!

Surviving the Digital Age A “Nuts & Bolts” Presentation Featuring Rommel Anacan, Founder The Relationship Difference

April 29, 2014 Building on the foundation of his General Membership Meeting presentation, Relationship Difference president, Rommel Anacan will give you nuts and bolts information, tools and techniques you can use to survive (and thrive) in the digital age. We’ll discuss: • How to Create Your Digital Home Base • Establishing the Role of Social Media • The Importance of Quality Content

“A digital strategy is no longer a nice to have. It’s a must have.” David L. Rogers | Author The Network is Your Customer

Time:

12:00 pm–1:30 pm

Place:

AAOC Office — 525 Cabrillo Park Dr., Ste. 125 Santa Ana, 92701

Price:

$18 per person (MEMBERS ONLY)

Turkey Ham Roast Beef Veggie

Price includes lunch. Please select one from the following:

R e g i s t ratio n Fo r m — Ple ase Pr int

Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company______________________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

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No Email______________________________________ Credit Card: Visa

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B. Leave my troubles at the doorstep like the song says.

7. Internal customer service means:

B. Show I’m interested in helping.

8. When using voice mail and leaving a message I should: A. Leave my phone number twice and slowly.

5. A mirror at my desk will:

B. Leave a good clean joke to keep them smiling.

A. Keep my ego in check. B. Remind me to smile BEFORE I pick up the phone. 6. Basic customer service skills are important to me because:

A. Aggravate them.

C. Treating my co-workers as customers.

A. OK.

C. Give me bad luck if it breaks.

10. Asking questions of the customer will:

B. The customer is giving me a stomachache.

4. Chewing gum at work is:

C. Downright rude and obnoxious. Fugetaboutit!

C. I finally get to yell back.

A. Be nice to others who come into my office.

C. Tell all my co-workers my troubles to get it off my back.

B. A bad breath refresher.

B. At least we get a second chance to make it right.

C. I never learned any.

I.Q. Quiz — continued from page 26

C. Not leave a message…just call back till I reach them.

A. It’s fun to handle those kinds of calls.

B. I need a lot of help.

I.Q. Quiz Answers 1. Correct answer is B. Anything after your name…erases your name. And on initial greetings, your name is very important. You have answered the phone to help them. It’s a given. Those words are best used in a message taking scenario. 2. Correct answer is C. Be sure you let the customer know that help is on the way. That’s the most important part.

9. Irate callers/customers are important to our company because:

A. Everyone needs a refresher.

C. Be considered being too nosy.

I.Q. Quiz — continued on page 30

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I.Q. Quiz — continued from page 28 3. Correct answer is B. We need to leave our troubles at the door. Arguments with a spouse or a bad hair day is your problem. Telephone Doctor calls that “emotional leakage.” That’s getting angry at Peter and taking it out on Paul. Not fair, not right and no fun. 4. Correct answer is C. No gum at work — ever. End of subject. If you have bad breath – use mouthwash. 5. Correct answer is B. The old Telephone Doctor adage…” smile BEFORE you pick up the phone,” is the way to make every phone call, or customer contact, a great one. Remember, it’s hard to be rude when you’re smiling. 6. Correct answer is A. Everyone can use a brush up course. There’s a great saying: “When you’re through learning…you’re through.” Never stop taking those little basic

skill lessons you’re offered. Even if you do know it all…look how good you’ll feel about that!

And they can be satisfied. 10. Correct answer is B. Listening and questioning skills are very important to excellent customer service.

7. Correct answer is C. We need to treat our co-workers as well as we’re going to treat our external customers. Remember: We Are Customers To Each Other. We sure don’t need any internal conflicts between co-workers and departments.

Reprinted with permission of Telephone Doctor Customer Service Training. Nancy Friedman is a featured speaker at association & corporate meet-

8. Correct answer is A. Voice mail was meant to take an effective message. Give details and speak conversationally so the person receiving the message will enjoy it. Effective messages have concrete information — dates, times, names, situations. Leave your phone number — twice and slowly. Make voice mail work for you…not against you. 9. Correct answer is B. Getting a second chance is golden. And irate callers, while certainly not pleasant, can be the challenge of the day.

ings. She has appeared on OPRAH, Today Show, CNN, FOX News, Good Morning America, CBS This Morning & many others. For more information, call 314-291-1012 or visit www.nancyfriedman.com.

Need Questions Answered? Contact one of our reliable membership service representatives

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Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws! This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits. Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers

Instructed by: Fair Housing Council of Orange County Date:

Tuesday, April 24, 2014

Time:

9:00 am to 12:30 pm 8:30 am Registration

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Cost:

$79 AAOC Members & Fair Housing Partners $99 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

3 CEC Points

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on April 24, 2014 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

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Five Tips from the FTC on Protecting Personal Information and Preventing a Data Breach BY LAURA MOWRY

s Americans go throughout their day, filling up gas tanks, shopping online and visiting the grocery store, a trail of information is left behind — names, dates of birth, credit card numbers, addresses, online login names and passwords. Many don’t give much thought about personally identifiable information (PII) that companies collect until national headlines grab their attention with startling news, such as the 110 million Target customers PII compromised and more recently, some of the largest hotel chains in the U.S. admitting a data breach affected customers across more than 14 states. Consumers want to know that the information being collected is being actively safeguarded. The Federal Trade Commission (FTC) offers a guide for businesses on how to safeguard personal information and advises that a sound data security plan is built on five key principles.

2. Scale down: Keep only the information necessary for business.

According to the FTC, a solid plan begins with knowing what personal information is kept in company files and on employee computers. This includes all computers, laptops, mobile devices, flash drives, disks, home computers and digital copiers. It is also recommended that businesses stay on top of which employees have access to the information, how it is received and

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Once the information is identified, it’s time to scale down and only keep what is needed for business. If there is not a legitimate need for PII, there is no need to collect or store it. Once determined what data is absolutely critical for business operations, it’s important to only keep it for as long as the information is needed. There is no need to use PII, such as social security numbers for purposes such as employee or customer identification numbers.

4. Pitch it: Properly dispose of information no longer needed.

3. Lock it: Protect the information.

1. Take stock: Know what personal information is in files and on computers.

passwords can also help avoid unnecessary risks. The longer and more complex passwords are, the better. According to the FTC, it is best to avoid passwords with common dictionary words and instead use a combination of upper-case and lower-case letters, numbers and special characters.

where the information is stored.

It is also essential to lock and protect the information — this includes physical and electronic security measures. Physical items include paper documents and files, as well as CDs, zip drives and backups with PII; which should be locked up in a file cabinet, safe or room with limited access to employees with a legitimate need. Never leave a laptop or paper files such as rental applications unattended in your vehicle. To implement electronic security measures, it’s critical to keep computer virus detection software, anti-Spyware software, firewalls, routers, servers and additional systems up-to-date with appropriate patches and updates.

When it comes time to properly dispose of what is no longer needed, it is important that the information cannot be read or reconstructed. Paper records should be shredded, burned or pulverized before discarding. As for computers and portable storage devices; according to the FTC, it’s imperative that all utility programs are wiped to make sure files are no longer recoverable.

5. Plan ahead: Create and be ready to implement a response to security breaches.

Lastly, it’s critical to create a written plan of response in the event of a security breach approved and familiar to the staff. A timely response and investigation of the incident is also important and employees should know who to contact both internally and externally in the event of a data breach. According to the FTC, this may include consumers, law enforcement, customers, credit bureaus and other business

Removing or changing default

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Data Breach — continued on page 34 n

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California

ROOTER & PLUMBING INC. LICENSE #703820

Servicing all of Orange County California Rooter & Plumbing offers a wide variety of plumbing and drain cleaning services; electronic leak detection, gas and custom repiping, water heater repair and replacement to all sewer and drain clearing needs. *Account Price

Regular Price

Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $68.00........................................ $99.50 BASIC SERVICE CALL .................................................................................. $68.00........................................ $99.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $75.00........................................ $99.50 ROOF ACCESS 3" or 4" up to 140' .................................................................... $181.00...................................... $250.00 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $690.00...................................... $950.00

Water Heaters

30 Gallons Gas Water Heater .......................................................................................................................... $799.00 40 Gallons Gas Water Heater .......................................................................................................................... $799.00 50 Gallons Gas Water Heater .......................................................................................................................... $851.00 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice. Price includes: American Water Heater or Bradford White, Complete Installation includes: 2 water flex, earthquake strapping, gas flex, and shut off (if needed), new water shut off above heater (if needed), vent connections, haul away old heater and sales taxes. Any modifications to existing plumbing, system or structure extra.

3 convenient ways to order service request: Call, fax or order on-line for same day service if ordered before 3:00 pm • Licensed, bonded and insured • One year written guarantee, parts and labor • 60 days on most drain cleanings

949-222-2202 • 714-505-0577 fax 949-222-2214 M – F 8:00 am – 5:00 pm Call regarding overtime & after hour rates*.

Same day credit available — We accept major credit cards

Se Habla Español

See us on line at: www.calrooter.com

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Data Breach — continued from page 32 that may be affected. In addition to these tips for protecting PII, companies such as Visa®, MasterCard® and American Express® are governed by Payment Card Industry Data Security Standards (PCI DSS). They are required to maintain compliance with 12 standards, with the six overall control objectives of building and maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks and maintaining an Information Security policy. While similar to the tips recommended by the FTC, these regulations are much more in-depth, with mandatory compliance. Recent data breach events with Target stores and U.S. hotel chains serve as an important reminder of how important compliance is. While currently companies such as Visa and

MasterCard require both merchants and service providers to maintain PCI DSS compliance, when it comes to protecting PII, going the extra mile to safeguard data, never hurts. Experian® for example, takes proactive measures to safeguard PII and holds clients and partners to the same standard by adopting a similar PCI DSS process and requiring an Experian Independent Third Party Assessment (EI3PA) certification. The certification is required for all companies who process, store or transmit credit information provided by Experian. As a nationwide tenant screening expert for the multifamily housing industry, CIC maintains a Level 1 EI3PA certification on an annual basis to ensure consumer PII remains safeguarded. Additionally, CIC upholds to the Fair Credit Reporting Act (FCRA), Consumer Financial Protection Bureau (CFPB) and FTC regulations. Protecting the privacy and information of consumers while delivering the most comprehensive

tenant screening, remains CIC’s highest priority. CIC subscribers are notified in writing of FCRA regulations and Access Security Requirements, and must consent to uphold the requirements. As more and more data breaches continue to gain national attention, it’s critical that businesses remain committed to protecting consumer PII and on the leading edge to implement security measures to prevent a breach. Founded in 1986, CIC is a leading provider of tenant screening for the multifamily housing industry. CIC offers tenant background checks for the rental industry, gives clients secure access to credit reports from all three major bureaus, the nation’s most comprehensive eviction records database, and includes a complete nationwide criminal records search. For more information, please visit www.cicreports.com.

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

$550.00

Includes location, excavation, repair and backfill up to 4 hours

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$769.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970 3 4

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Apartment Maintenance & Repair Series Join us for this 4-week course covering 4 common apartment maintenance areas: General Maintenance — March 26, 2014

Electrical — April 9, 2014

– Hands on repairs and demonstrations of drywall/ texture/windows/doors/tile/ vinyl and other maintenance repairs – Inspect/identify/document (the basics of proper inspections) Frankie Alvarez – What your maintenance technicians should know – Routine maintenance vs. emergency maintenance – Making a unit ready to rent without breaking the bank

– Hands on basic installations and demonstrations – Troubleshooting to save you money – What your maintenance technicians can do and what they should not – Preparing your electrical for Section 8 certification – Life and safety – Installing proper lighting – Grounding your apartment building and why it is important

Ken White

Plumbing — April 2, 2014

Mark Fowler

Derrick Laughlin

– Hands on repairs and demonstrations of routine plumbing issues – Averting potential problems before they happen (avoiding emergencies) – Learn the tools and tricks of the trade that can save you time and money – Hydro jet vs. cableing (snake) – The steps to repairing a problem drain – Troubleshooting and what to look for

Appliances — April 16, 2014 – Hands on simple repairs that can be made by maintenance technicians – Checking lines routinely to avoid leaks – Repair vs. Replace – Benefits of purchasing used appliances – Updating appliances to update your unit

Bert Miles

SPRING 2014 SESSION Time:

Cost:

8:30 am–12:30 pm

Location: AAOC Offices 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

Member Non-Member

Per Module

Series $195 $250

(please select module below)

$75 $100

Attendees will receive a Certificate of Completion upon completion of series

To Register: Call (714) 245-9500 or online www.AAOC.com Registration Form — Please Print Entire Course

General Maintenance, 3-26-14

Plumbing, 4-2-14

Electrical, 4-9-14

Appliances, 4-16-14

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

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Pulse on the

A Quarterly Review of Key Financial Data for

4th Quarter 2013 Update Apartment Data

Orange County

USA

Data Source Qualifications

4th Qtr 2011

4th Qtr 2012

4th Qtr 2013

4th Qtr 2011

4th Qtr 2012

4th Qtr 2013

2,752

4,285

2,814

$139 million

$400 million

$210 million

$18.0 billion

$27.4 billion

$21.7 billion

• A ctual Average Cap Rate

5.86.

5.38

5.34

6.86

6.66

• A verage Gross Rent Multiplier

11.37

11.38

12.67

9.43

9.85

10.80

• P rice per Square Foot

$198

$222

$203

$91

$108

$118

$171,510

$194,601

$176,227

$86,359

$101,166

$111,221

1 Bed/ 1 Bath

$1,337

$1,412

$1,472

$858

$904

$953

2 Bed/ 1 Bath

$1,448

$1,500

$1,545

$909

$946

$988

2 Bed/ 2 Bath

$1,801

$1,877

$1,939

$1,138

$1,188

$1,246

Average Occupancy Rate

95.1%

95.2%

94.7%

93.4%

93.8%

93.7%

Source: RealFacts www.realfacts.com 100 unit + properties

Total Notices of Default Recorded

4,297

2,169

1,108

Source: Data Quick www.dataquick.com Houses and condos

2–4 Units

105

296

225

5,200

6,800

6,500

5+ Units

2,569

2,790

4,914

51,800

75,000

93,700

Total Apartment Sales Transactions Total Sales Volume

• P rice Per Unit

Average Asking Rent

Apartment Building Permits Issued (by total # of units, not buildings) Consumer Price Index*

Unemployment Rate**

2.2%

10.7%

1.9%

1.1%

9.3%

7.9%

3.0%

8.5%

1.7%

7.8%

Source: Co-Star www.costar.com 5 unit + properties

Source: RealFacts www.realfacts.com 100 unit + properties

Source: U.S. Census Bureau: Privately owned, new construction

1.5%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

6.7%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, Riverside, San Bernardino and Ventura Counties. ** For unemployment rate, “Orange County” includes the Los Angeles–Long Beach–Santa Ana, CA Metropolitan Statistical Area. 3 6

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Marketplace

r the Apartment Investor

So You Want to Become a Multi-Millionaire Investing in Real Estate? BY N IC HOL AS A. DU N L AP

ecently I had the opportunity to sit down and interview real estate investors from all walks of life, trying to better understand what makes the everyday investor successful. From a mom and pop owning 15 units to a private equity giant owning more than 25,000, I was surprised to see the similarities and commonalities amongst the group. Some of the people I interviewed were real estate professionals and others were just people who like real estate, people who prefer real estate as an investment or asset class to that of stocks, bonds or commodities. These people ranged in age from their early 30s to their late 70s. While the stories I heard were not surprising, some of the tips offered could be of great use to someone looking to invest in real estate, someone making their first investment or someone slowly amassing their portfolio. Here’s what I learned. Like Nike, Just Do It! Inspirational undertones and words of encouragement were quite common. Yes, real estate investors are entrepreneurial and understand the head games that accompany significant financial decisions. There is an inherent need to stay positive and perseverant through the many ups and downs of this business. Successful investing is about mastering the mind games that can accompany the process of identifying, underwriting and ultimately acquiring an asset.

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It is not uncommon to face “analysis paralysis” when you have stared at a spreadsheet for countless hours or even experience other bouts of hesitancy or uncertainty with regard to a particular investment. If it’s really not the right opportunity and the numbers don’t work, then move on. If it works within your investment parameters, make your move. Delaying your decisions and being patient are two entirely different scenarios. If an opportunity seems too good to be true, chances are: it is. Strive to be nimble and be prepared to move quickly. So how does one beat the uncertainty and remove all doubt? It’s a twoprong approach. For one, their advice was to just do it. Yes, invest early and invest often! Start with smaller properties (rental houses, duplexes, triplexes, four-plexes, etc), and manage them yourself. Next, pool your resources with others or partner with family and friends to acquire and amass your real estate portfolio. At this point, you can decide whether or not you wish to continue managing your properties or hire a professional, but at least you know how to. Positive Thoughts and Positive Cash Flow Another tip was to ensure that your outlook on investing matches your lifestyle. That is, while you are younger and working full-time, you can invest more for growth in equity and N E W S

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income, but when you are retired and lack a steady income, you will want to position yourself for positive cash flow. Dovetailed into this last bit of advice was another recurring suggestion: don’t sell unless you can significantly improve or enhance the returns on your real estate portfolio. If and when you do decide to sell, be sure to trade or exchange up into multiple or larger properties that will provide you significant tax benefits as well as increased income. Let’s revisit the lifestyle-investing point that we just touched on. One of the common pitfalls people make is waiting until they are retired or close to retirement age to start investing. Eager to generate higher than average returns, they opt for a riskier investment opportunity. Higher rewards are not without higher risk. Common sense will tell you that later on in life as you are nearing your retirement age, you want to be positioned for less risk and more stable investments. While earlier on in your life and closer to the beginning stages of investing, you would like to participate in higher risk ventures. These ventures should offer higher rewards. If things go as planned, you are on the path to financial wealth. However, if things go south and you do not hit your pro-forma goals, you are still young enough to work hard to recuperate any losses caused by your Pulse — continued on page 38 A P R I L

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Pulse — continued from page 37 riskier investment strategy. Note to readers, risky does not mean foolish. In relation to your investment, risk can reflect speculation, value-add or other factors that may not be in place upon your acquisition. The risk could also require a series of events to occur and those events may or may not happen. In any event, it is important to participate in riskier investments earlier on in your investment career. Know Your Market Like No Other With the need to move quickly and the need to understand the different risk rates associated with investment opportunities comes the need to know your market better than anyone else. This means knowing what is available, what has sold and what is in escrow. Keeping your fingers on the pulse of the market can help you quickly identify opportunity where others might not yet recognize it. While brokers, property

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managers, lenders and other experts can assist you in forming an accurate understanding of market values, it is important to independently understand and feel confident of the activity in today’s marketplace. Take comfort in the fact that real estate is less volatile than the stock market and that the investors who were interviewed all felt more comfortable with real estate through the ups and downs of our economy. Sound difficult? It shouldn’t. Real estate investment is not a particularly complicated business, although there are different levels of sophistication amongst investors and investment vehicles. Through economies of scale, investors looking to acquire a 400 unit building are looking for the same investment triggers as someone acquiring a 16 unit building. They receive the four benefits, they build their portfolio and they repeat it again and again. For most beginning investors, the biggest hurdle is finding the seed money to begin their careers. So borrow from

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family, pool with friends and colleagues and then leverage your way to the starting line. Plant your feet, get comfortable and dive in. And don’t worry, there’s plenty of property for all of us. Nicholas Dunlap is the Regional Director of the Western United States for McKinley, Inc. He is the Author of “Brick and Mortar Piggy Banks: Your Guide to Creating Life Changing Wealth Through Real Estate Investment”. Follow him on Twitter @ NicholasDunlap and visit his website at http:// www.nicholasdunlap.com .

Are you looking for a particular product or service? We can help!! Visit our Buyer’s Guide beginning on page 55 for the resources you need!

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22nd Annual Golf Classic Monday, August 11, 2014 Los Coyotes Country Club 8888 Los Coyotes Drive, Buena Park INDIVIDUAL GOLFER EARLY “BIRDIE” SPECIAL – Expires 5-31-14

Includes golf, continental breakfast, BBQ lunch, dinner & tee prizes

$260 $225

FOURSOME $950 EARLY “BIRDIE” SPECIAL – Expires 5-31-14 $810 Includes golf, continental breakfast, BBQ lunch, dinner & tee prizes

AAOC SPECIAL EARLY “BIRDIE” SPECIAL – Expires 5-31-14

$1,250 $1,110

Additional Lunches Additional Dinners DINNER SPONSOR

$20 $50 $2,500

SUNRISE SIPPERS SPONSOR

$1,000

Includes foursome package above PLUS tee sponsorship

Sponsor’s name on signage, recognition at the podium PHOTO SPONSOR – Sponsor’s name on folio $1,500 Meet & greet, company logo in photo Sponsor serves as bartender for morning beverages

TROPHY SPONSOR $800 LUNCH SPONSOR – (2 available) $800 Sponsor’s name on banner at the BBQ WINE SPONSOR — Sponsor’s name on wine bottles

SUPPORT THE KIDS! A portion of proceeds to benefit:

HOLE-IN-ONE SPONSOR

$800 $750

CIGAR SPONSOR

$500

MULLIGAN SPONSOR

$500

PUTTING CONTEST SPONSOR

$500

Tee Sponsor plus signage at tee as “Hole-in-One” Sponsor

Sponsor to pass out cigars purchased by sponsor GOODIE BAG SPONSOR – Sponsor provides 150 bags $500 CART SPONSOR – (2 available) Signage on cart $500 Sponsor logo on promotional item

1575 E. 17th Street, Santa Ana, CA 92705 Phone: 714.619.8416 Email: rbi@everykid.org Web: www.angels.com/rbileague

Sponsor hosts pre-shot gun contest TEE SPONSOR – Meet & greet at each tee $475 DRINK SPONSOR – (4 available) $350 Signage at drink stations (unattended) “PAR”FECT PASTRIES SPONSOR – Meet & greet during registration $325 DRIVING RANGE SPONSOR – Meet & greet $275 Signage on Range GREEN SPONSOR – Signage at green (unattended) $125

For more information, please call: 714.479.1414 • Email: jalliss@aaoc.com • Web: www.AAOC.com 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

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Three Ways to Track Your Apartment Advertising Like a Hawk© BY ERNEST F. ORIENTE, THE COACH

ired of pouring endless money into advertising? Do you wonder which ads are “REALLY” working for the properties you manage? Would you like a bullet-proof system for capturing the results from your advertising? Below are three concepts that will enable you to track your advertising like a hawk! Really, it’s that simple! Developing a tracking system: As a property management company you must have an efficient way to record and evaluate the results from your advertising program. Certainly, you should have a guest card which includes all your advertising/marketing sources. If your guest card is not current and complete, your on-site team will not be able to accurately track the results from each advertising source. Each property should also be required to have a phone log, a summary of their daily and weekly traffic/rentals and a report to summarize their entire month. Be certain each advertising source you are using has its own column for each report. Often, advertising sources are bunched together in the same category or column on the weekly and monthly recap, making it impossible to track the performance of each ad. Of course, a tracking system can also be computerized, but the steps/tips outlined in this paragraph are still the same. TIP FROM THE COACH: When asking your on-site manager to provide a summary of traffic and 4 0

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monthly and compare the advertising source that was given to the shopper, to the source listed on the tracking reports at your property.

leasing results for each advertising source, have this person sign and date the form. This is a reminder that they are accountable for the timely and accurate “source” information which is reflected on each report. Identifying the source: To accurately evaluate the performance of your advertising program, begin by deleting “drive-by” as a source on your guest card and computerized tracking systems. In most cases, the prospect read or heard something about your property before simply driving by. Next, have each of your properties design a marketing easel which has a sample of each ad you are running and the name of the media source above it. Then, ask your leasing team to begin each property tour at this marketing easel so they can ask each prospective resident if they have seen your current advertising. Now, this is the time to mark the prospect’s guest card as your leasing agent can accurately identify the advertising which brought this prospect to your property. And by using this technique, your weekly and monthly reports will now reflect a more accurate picture of which advertising source is most effective. TIP FROM THE COACH: Remember, drive-by is not a source of traffic. Want a simple test…if drive-by is over 25 percent of your total traffic, you are probably not getting the accuracy you need from your tracking system. Also, shop your own properties N E W S

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Creating a file for return prospects: Wow! Isn’t it great when a returnprospect becomes a new resident? Such fun! Unfortunately, identifying the original advertising source which brought this prospect to your property the first time is a major problem at most properties. Often, your leasing team will hear from a return-prospect, “I was just here a few weeks ago and decided to come back.” Certainly, leasing an apartment to a new resident is the primary goal of your advertising. But each apartment that you lease, which comes from a particular advertising or marketing source, makes it easy to justify which advertising/marketing you will continue to use. And since advertising is such a large monthly expenditure at each of your properties, isn’t it important to be able to validate which ad is working and which one is not? TIP FROM THE COACH: Create a master file of guest cards for all prospects and have your leasing team file the guest cards from each day into a small box by last name, sorted A–Z. Now, when “Peter Smith” returns in three months after his first visit and says he wants to lease apartment 3B, your leasing agent can simply go to this small box and behind “S” the original guest card is right there! This A P R I L

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is an instant way for your properties to source their advertising and marketing. More importantly, they will have in their hand the background of this prospect and can create instant rapport. Instant rapport equals higher closing ratios, a double win! Of course, a followup system can also be computerized, but the steps/tips outlined in this paragraph are still the same. Once you have these systems in place, you can then calculate your: cost-per-phone-call, cost for bringing each prospect to your property and your cost-per-lease!

GIVE ME 15 MINUTES AND I’LL SHOW YOU HOW TO GET YOUR RENTERS TO SATISFY YOUR REQUIREMENT THAT THEY BUY LIABILITY INSURANCE. SMART APARTMENT OWNERS HAVE THEIR RENTERS PROVIDE LIABILITY INSURANCE AND DO IT EFFORTLESSLY! You know the world is changing and you have to change with it. Everything that is important is moving to the internet and things are being done on line. Trying to get your renters to provide at least liability insurance has been very difficult in the past because of their need to locate an insurance agent and then your need to follow up, on making sure they give you a copy of their policy.

Ernest F. Oriente, a business coach since 1995 (24,830 hours)—the author of SmartMatch Alliances—and the founder of PowerHour... (www.powerhour.com), has a passion for

Now there is a solution for your problem. Same day coverage is available if your renter certifies they have had no losses in the past 48 hours and the move in date is on or after the rental date. Coverage extends to all roommates on the lease on the date of loss. Your renter can conveniently be billed on a monthly, quarterly, semiannual or annual basis with very low ($1) installment fees.

coaching his clients on executive leadership, hiring and motivating property management SuperStars, traditional and Internet SEO/SEM marketing, competitive sales strategies, and high leverage

What do you have to do? You start by qualifying your building. “A” rated buildings receive special rates. See if your building qualifies. If it does, the tenant can buy the renter’s policy on the day they sign up with you. All they do is go on line and select the coverage they need and/or you require. Done!

alliances for property management teams and their leaders. To subscribe to his free property management newsletter go to: www.powerhour.com.

Contact us today for further information. We also have the ability to notify the property manager or agent when a policy is purchased, cancels or renews.

PowerHour® is based in Olympic-town… Park City, Utah, at 435-615-8486, by E-mail ernest@powerhour.com or visit their website:

CALL US NOW! (714) 534-6310 OR (800) 640-4743 OR EMAIL US AT INFO@PHDINSURANCEBROKERS.COM

www.powerhour.com

Do you know… AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

Call 800-640-4743 www.phdinsurancebrokers.com Email: info@phdinsurancebrokers.com License # 0462338

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California Drought Update BY WARREN GRECO, MWDOC

n January 30, the California Department of Water Resources (DWR) announced a projected allocation of zero percent for water deliveries to the State Water Project (SWP). This marks the first time in the 54-year history of the SWP that contractors may get none of their contracted supplies from Northern California. If dry conditions persist, urban areas representing 25 million Californians throughout the state and roughly 750,000 acres of irrigated farmland will be forced to rely on alternative sources of water, such as groundwater, local reservoirs, and other supplies to meet demands. As the drought in California continues, state officials have identified 17 communities throughout the state that could run out of water within 60 to 120 days. Farmers in the central valley and across California will be facing decisions about whether they have enough water to plant crops, to water their livestock, and keep trees and vines alive. On January 17, California Governor Jerry Brown declared a drought emergency, asking that everyone in the state voluntary reduce their water use by 20 percent, and calling on local water suppliers to implement their water shortage contingency plans. The Snow Survey, 1/30/14

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Metropolitan Water District of Southern California (Metropolitan) responded with a Water Supply Alert, whereby calling for its member agencies to reduce their water usage, increase their water use efficiency efforts, and update their drought plans. To assist in these efforts, Metropolitan doubled its annual conservation and outreach budget. The Municipal Water District of Orange County recently adopted a resolution calling for enhanced water use efficiency efforts by Orange County residents and businesses, and has begun work with Metropolitan and local agencies to coordinate a unified regional message throughout Orange County on managing its resources through the drought. Fortunately, there is no immediate danger of water supply shortages here in Orange County for 2014. Over the past 20 years, Metropolitan and local Orange County water agencies have invested more than $15 billion in enhanced water resources, including surface storage at Diamond Valley Lake in Hemet, underground storage, recycled water, groundwater treatment, and water use efficiency. As result, Orange County’s per capita water consumption has significantly decreased in the past decade. Periodic droughts are expected in California, and these

investments in water supplies are intended to maintain reliability for the region through multiple dry years. In fact, Metropolitan is projecting to be able to meet all imported water demands in 2014. But this is an extreme drought, and if these conditions continue we are going to see the need for more and more aggressive conservation efforts. The question is: how severe of a drought are we in, and how long might we expect it to last? Dwindling Supplies The Sierras Nevada Mountains act as a “frozen reservoir,” holding water supplies for California in the form of snowpack. By the end of January, DWR’s monthly snow survey measured the snowpack water equivalent in the Sierras at only 12 percent of normal, by far the lowest ever recorded in what should be mid-winter conditions. Electronic measurements in the Northern Sierras, the source of water for the SWP, dropped as low as five percent of normal in late January. Similarly, the runoff from the Northern Sierras into the state’s actual reservoirs was less than a quarter of normal. As a result, water levels have been dropping. Lake Oroville, the SWP’s principal reservoir, fell from above average heights last

Northern Sierra Precipitation Hydrologic Indicator

Current Total

% of Normal

% of Annual

Precipitation (DWR & Station Index)

11.9 Inches Water Equivalent

40% of 30 Inches

24% of 50 Inches

Snowpack Conditions (CA Cooperative Surveys)

4 Inches Water Equivalent

17% of 24 Inches

13% of April 1 Avg

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State Water Project Reservoir Storage

Lake Oroville, 1/17/14

Storage Reservoir

Current Total

% of Normal

% of Capacity

Lake Oroville (DWR)

1.35 MAF

57% of 2.38 MAF

38% of 3.54 MAF

San Luis Reservoir (DWR)

0.60 MAF

36% of 1.66 MAF

30% of 2.04 MAF

year to a mere 58 percent of normal today and only 38 percent of capacity. In recent weeks, a powerful tropical storm from the Pacific Ocean known as an “atmospheric river” or a “Pineapple Express” delivered the first significant storm that California had seen in over a year. The storm brought as much of five feet of snow to some parts of the Sierras, but did little to change California’s outlook. It would be nearly impossible for California to catch up in the current season. According to the Department of Water Resources (DWR), the state would need to experience heavy rain or snowfall every other day from now until May in order to achieve average water supply conditions for the year.

Under Pressure The path of storms moving across the Pacific Ocean is determined by the position of an atmospheric high pressure ridge that sits off the coast of California. This high pressure zone diverts storms to the north and east, and allows for California’s typically sunny and dry weather. This system normally breaks up and shifts southward during the winter months, allowing storms to move across the state. Because of these narrow time periods, California’s annual precipitation is dependent on a relatively small number of storms. Half of all precipitation occurs from December through February. A handful of storms during the winter season can determine if a given year will be wet or dry.

For over a year, what has come to be known as the “ridiculously resilient ridge” has been sitting almost stationary off the coast, acting like a mountain range in the atmosphere, diverting winter storms into Alaska and British Columbia, and delivering rain and cold weather to the East Coast. It takes a lot of energy to move something so big and so stationary, and the unusual strength and persistence of this system has resulted in all kind of new records. When viewed on a calendar year basis, 2013 was the driest year since California became a state in 1850. The Sierras received only 10 inches of rainfall, soundly beating the previous record Drought — continued on page 44

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Drought — continued from page 43 of 17 inches set in 1898. One scientist at UC Berkeley believes that California has not been this dry since 1580. Megadroughts In January, Governor Brown discussed the potential for California to experience a “megadrought.” California began keeping records of rainfall and river flows around the beginning of the 20th century. As geologists have been able to look back more than a thousand years using tree rings and other natural evidence, they have found that the 20th century was wetter than many of the preceding centuries, and that long term droughts are historically much more widespread than what we are familiar with. The longest droughts of the 20th century were five years occurring from 1987 to 1992 and six years from 1928 to 1934. According to scientists, the West has experienced many droughts of more than a decade or two, and at least two “megadroughts” lasting close to 200 years over the course of the middle ages. There is no reason to think that we are at the start of a megadrought, but it is important not to expect this century to be just like the last. The unprecedented nature of these current conditions is a reminder that we must

The “RRR” during winter 2013 (NOAA/ESRL)

continue to pursue water use efficiency and invest in water infrastructure and reliability projects up and down the state. There is still enormous potential for water use efficiency and California, as well as many new and innovative water supply projects. A reliable water supply is critical to California’s economy, and with the right level of investment we can ensure our water supplies remain reliable into the future.

The Municipal Water District of Orange County is a wholesale water supplier and resource planning agency that serves all of Orange County (except Anaheim, Fullerton, and Santa Ana) through 28 retail water agencies. We purchase imported water from the Metropolitan Water District of Southern California and distribute it to our client agencies, which provide retail water services to the public.

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Retirement Plans Can Be SIMPLE BY JASON SHERR

f you’re a small business (or a selfemployed individual), there are many retirement plan alternatives available to help you and your eligible employees plan your financial future. One popular option for organizations such as sole proprietorships, partnerships, corporations, and non-profit organizations to consider is the SIMPLE (Savings Incentive Match Plan for Employees) Individual Retirement Account (IRA). Unlike some retirement plans, there are specific criteria a business must meet to participate in a SIMPLE IRA plan. Here are the answers to some commonly asked questions about this type of retirement plan: Can any business establish a SIMPLE IRA plan? Self-employed individuals and employers with fewer than 100 employees may adopt a SIMPLE plan. However, the business must not maintain any other employer-sponsored retirement plan where contributions are made or accrued during the calendar year in which the SIMPLE plan is effective. (This does not apply to plans that cover only union employees who are excluded for the SIMPLE plan.) What is the deadline for establishing such a plan in order for it to qualify for the 2014 tax year? The IRS deadline for establishing SIMPLE IRA plans for the current year is October 1. After October 1, plans can only be established for the next tax year. An exception to October 1 exists if the business is a newly established company and has never sponsored a SIMPLE IRA plan. 4 6

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Which employees are eligible to participate in this type of plan? An eligible employee is one who has received at least $5,000 in compensation from the employer during any two prior calendar years (does not need to be consecutive years) and who is reasonably expected to receive at least $5,000 compensation during the current year. In the plan’s initial agreement, the employer is able to reduce the amount of compensation and the number of years required. However, there is no required participation for this plan — eligible employees can choose whether or not they want to participate and contribute. How much can employees contribute to the plan through salary deferral? The maximum salary deferral limit to a SIMPLE IRA plan for 2014 cannot exceed $12,000. If an employee is age 50 or older before December 31, then an additional catch-up contribution of $2,500 is permitted. What are the maximum employer contribution limits for a SIMPLE IRA? Each year the employer must decide to do either a matching contribution (the lesser of the employee’s salary deferral or 3% of the employee’s compensation) or non-matching contribution of 2% of an employee’s compensation (limited to $260,000 for 2014). All participants in the plan must be notified of the employer’s decision. When must contributions be deposited? Employee deferrals should be deposited as soon as administratively feasible, but no later than 30 days following the last day of the month N E W S

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in which the amounts would otherwise have been payable to the employee. These rules also apply to self-employed individuals. The employer contributions deadline is the due date of the employer’s tax return, including extensions. Can there be a vesting scheduled with a SIMPLE IRA? There is no vesting scheduled with this type of plan — both employer and employee are immediately 100% vested. How are withdrawals from SIMPLE plans taxed? Withdrawals from this type of account are taxed as ordinary income. However, if a participant is younger than age 591/2 and makes a withdrawal within the first two years of plan participation, he or she will owe a 25% IRS penalty and ordinary income taxes on the amount withdrawn. After the initial two years of plan participation, the 25% IRS penalty is reduced to 10% for pre 591/2 withdrawals. Exceptions to the 10% penalty on traditional IRAs are also exceptions to the 25% penalty on the SIMPLE. Direct transfers to another SIMPLE IRA will not be subject to this penalty. Can the assets in a SIMPLE IRA be rolled over? Participants are able to roll over funds from one SIMPLE plan to another at any time. And after two years of participation, employees may roll assets to a traditional IRA without tax penalties. As with any investment alternative, you should check with your Financial Advisor to evaluate the best option for Retirement — continued on page 48

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

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Temperatures Rising: New Penalties to Enforce Heat Illness Prevention BY CHRISTINE D. BARAN, ESQ.

any employers are probably unaware that Cal/OSHA regulations require them to provide a recovery period in the shade for any employee working in an “outdoor place of employment” when the temperatures exceed 85 degrees Fahrenheit. In the apartment industry, that could include maintenance workers as well as on-site property managers. Now, the California legislature is turning up the heat on employers and has created a penalty scheme to enforce this regulation. The Labor Code was recently amended to provide a cause of action allowing employees to seek a wage premium penalty against employers who fail to provide this recovery period. This penalty is equal to one hour of pay at the employee’s regular rate each workday the recovery period is not provided. An “outdoor place of employment” is interpreted broadly by the California

Department of Industrial Relations. “Outdoor” means any workplace that does not have a roof, or is not enclosed with sides, or where employees will be exposed to the environmental risk factors that lead to heat illness. For example, this could include common areas of the property, green-belts, balconies and any outdoor areas adjacent to buildings. The employee may request a recovery period as frequently as he or she considers is necessary to prevent heat-related illness. The recovery period must be at least 5 minutes long. And, it is given in addition to the 10-minute rest period employees must receive every 4 hours or major fraction thereof. It cannot substitute or count against the employee’s required meal and rest periods. During the recovery period, employees must be provided a shaded seating area large enough to accommodate at least 25% of employees at one time.

Retirement — continued from page 46

Irvine. He can be reached at 949-862-1248 or

your financial situation.

Before the temperature begins to rise, now is the time to update or create your recovery period policy. Supervisors should be trained to spot the symptoms of heat illness, and should be made aware that it is against company policy to deny an employee a recovery period. Employees should also undergo training on how to work safely when exposed to outdoor temperatures. Failing to comply with the recovery period requirement, may expose your company to class action lawsuits. Christine Baran is a partner in the Irvine, California office of the national labor and employment law firm Fisher & Phillips LLP. Please do not hesitate to contact her if you would like assistance complying with these new requirements or if you have any questions. She may be reached at (949) 7982165 or cbaran@laborlawyers.com

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Your Elected Representatives Congress District 38: Linda Sanchez (D) 17906 Crusader Ave., Suite 100 Cerritos, CA 90703 (562) 860-5050 Fax: (562) 924-2914 http://lindasanchez.house.gov District 39: Ed Royce (R) 210 W. Birch Street, Suite 201 Brea, CA 92821 (714) 255-0101 Fax: (714) 255-0109 http://www.royce.house.gov/ District 45: John Campbell (R) 20 Pacifica, Ste. 660 Irvine, CA 92618 (949) 756-2244 Fax: (949) 251-9309 http://campbell.house.gov District 46: Loretta Sanchez (D) 12397 Lewis St., Ste. 101 Garden Grove, CA 92840 (714) 621-0102 Fax: (714) 621-0401 http://www.lorettasanchez.house. gov/ District 47: Alan Lowenthal (D) 100 W. Broadway West Tower, Ste. 600 Long Beach, CA 90802 http://lowenthal.house.gov/ District 48: Dana Rohrabacher (R) 101 Main Street #380 Huntington Beach, CA 92648 (714) 960-6483 http://rohrabacher.house.gov/ District 49: Darrell Issa (R) 1800 Thibodo Rd., Suite 310 Vista, CA 92081 (760) 599-5000 Fax: (760) 599-1178 http://issa.house.gov/

State Senate District 29: Bob Huff (R) 1800 E. Lambert Rd., Suite 150 Brea, CA 92821 (714) 671-9474 Fax: (714) 671-9750 http://cssrc.us/web/29/

District 32: Norma Torres (D) 4959 Palo Verde St., Suite 103C Montclair, CA 91763 (909) 621-2783 Fax (909) 621-7483 http://sd32.senate.ca.gov/ District 34: Lou Correa (D) 2323 N. Broadway, Suite 245 Santa Ana, CA 92706 (714) 558-4400 http://sd34.senate.ca.gov/

District 73: Diane Harkey (R) 29122 Rancho Viejo Road, Suite 111 San Juan Capistrano, CA 92675 (949) 347-7301 Fax: (949) 347-7302 http://arc.asm.ca.gov/member/ AD73/

District 36: Joel Anderson (R) 500 Fesler Street, #201 El Cajon, CA 92020 (619) 596-3136 Fax: (619) 596-3140 http://district36.cssrc.us

District 74: Allan Mansoor (R) 1503 South Coast Dr. #205 Costa Mesa, CA 92626 714-668-2100 Fax: 714-668-2104 http://arc.asm.ca.gov/member/ AD74/

District 37: Mimi Walters (R) 30 Executive Park Suite 250 Irvine, CA 92614 (949) 223-5037 Fax: (949) 223-5487 http://cssrc.us/web/37/

Orange County Supervisors

State Assembly District 55: Curt Hagman (R) 13920 City Center Drive, Suite 260 Chino Hills, CA 91709 (909) 627-7021 Fax: (909) 627-1841 http://arc.asm.ca.gov/member/60/ District 65: Sharon Quirk-Silva (D) 1400 North Harbor Blvd., Suite 601 Fullerton, CA 92835 (714) 526-7272 Fax (714) 526-7278 http://asmdc.org/members/a65/ District 68: Don Wagner (R) 17821 East 17th St., Suite 150 Tustin, CA 92780 (714) 665-6868 Fax (714) 665-6867 http://arc.asm.ca.gov/member/ AD68 District 69: Tom Daly (D) 2400 E. Katella Avenue, Suite 640 Anaheim, CA 92806 (714) 939-8469 Fax: (714) 939-8986 http://asmdc.org/members/a69

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District 72: Travis Allen (R) 17011 Beach Blvd., Ste 1120 Huntington Beach, CA 92647 (714) 843-4966 Fax: (714)843-6375 http://arc.asm.ca.gov/member/ AD72/

1st District: Janet Nguyen 333 W. Santa Ana Blvd. Santa Ana, CA 92701 (714) 834-3110 Fax: (714) 834-5754 Janet.Nguyen@ocgov.com 2nd District: John W. Moorlach 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3220 Fax: (714) 834-6109 District2@ocgov.com 3rd District: Todd Spitzer 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3330 Fax: (714) 834-2786 Todd.Spitzer@ocgov.com 4th District: Shawn Nelson 333 W. Santa Ana Blvd. Santa Ana, CA 92701 (714) 834-3440 Fax: (714) 934-2045 Fourth.District@ocgov.com 5th District: Pat Bates 333 W. Santa Ana Blvd. Santa Ana, CA 92701 (714) 834-3550 Fax: (714) 834-2670 PatBates@ocgov.com

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Municipal Aliso Viejo City Council 12 Journey, Suite 100 Aliso Viejo, CA 92656 Phone: (949) 425-2500 http://www.cityofalisoviejo.com/ Carmen Cave, Mayor Phillip B. Tsunoda, Mayor Pro Tem Ross Chun, Councilmember Mike Munzing, Councilmember William “Bill” Phillips, Councilmember Anaheim City Council 200 S. Anaheim Blvd. Anaheim, CA 92805 Phone: (714) 765-5247 http://www.anaheim.net/ Tom Tait, Mayor Gail Eastman, Mayor Pro Tem Jordan Brandman, Councilmember Lucille Kring, Councilmember Kris Murray, Councilmember Brea City Council One Civic Center Cir., Brea, CA 92821-5732 Phone: (714) 990-7600 http://www.cityofbrea.net Ron Garcia, Mayor Brett Murdock, Mayor Pro Tem Christine Marick, Councilmember Roy Moore, Councilmember Marty Simonoff, Councilmember Buena Park City Council 6650 Beach Blvd. Buena Park, CA 90622 Phone: (714) 562-3754 Fax: (714) 562-3506 http://www.buenapark.com/ Elizabeth Swift, Mayor Miller Oh, Mayor Pro Tem Art Brown, Councilmember Steve Berry, Councilmember Fred Smith, Councilmember

Elected Representatives — continued on page 50

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Elected Representatives â&#x20AC;&#x201D; continued from page 49 Costa Mesa City Council 77 Fair Drive Costa Mesa, CA 92626 Phone: (714) 754-5000 http://www.costamesaca.gov Jim Righeimer, Mayor Stephen Mensinger, Mayor Pro Tem Sandra Genis, Councilmember Wendy Leece, Councilmember Gary Monahan, Councilmember Cypress City Council 5275 Orange Ave. Cypress, CA 90630 Phone: (714) 229-6700 http://www.ci.cypress.ca.us/ Prakash Narain, Mayor Leroy Mills, Mayor Pro Tem Doug Bailey, Councilmember Rob Johnson, Councilmember Mariellen Yarc, Councilmember Dana Point City Council 33282 Golden Lantern Dana Point, CA 92629 Phone: (949) 248-3500 Fax: (949) 248-9920 http://www.danapoint.org/ Steve H. Weinberg, Mayor Lisa A. Bartlett, Mayor Pro Tem Bill Brough, Councilmember Carlos Olvera, Councilmember Scott Schoeffel, Councilmember Fountain Valley City Council 10200 Slater Ave. Fountain Valley, CA 92708 Phone: (714) 593-4400 Fax: (714) 593-4494 http://www.fountainvalley.org/ Mark McCurdy, Mayor Michael Vo, Mayor Pro Tem Cheryl Brothers, Councilmember John Collins, Councilmember Steve Nagel, Councilmember Fullerton City Council 303 W. Commonwealth Ave. Fullerton, CA 92832 Phone: (714) 738-6311 http://www.ci.fullerton.ca.us/ Bruce Whitaker, Mayor Doug Chafee, Mayor Pro Tem Jennifer Fitzgerald, Councilmember Jan Flory, Councilmember Greg Sebourn, Councilmember

Garden Grove City Council 11222 Acacia Pkwy. Garden Grove, CA 92840 Phone: (714) 741-5000 http://www.ci.garden-grove.ca.us/ Bruce A. Broadwater, Mayor Dina Nguyen, Mayor Pro Tem Steven R. Jones, Councilmember Christopher V. Phan, Councilmember Kris Beard, Councilmember

Laguna Beach City Council 505 Forest Ave. Laguna Beach, CA 92651 Phone: (949) 497-3311 Fax: (949) 497-0771 http://www.lagunabeachcity.net/ Kelly Boyd, Mayor Elizabeth Pearson, Mayor Pro Tem Steve Dicterow, Councilmember Toni Iseman, Councilmember Bob Whalen, Councilmember

Huntington Beach City Council 2000 Main St. Huntington Beach, CA 92648 Phone: (714) 536-5202 Fax: (714) 536-5233 http://www.ci.huntington-beach. ca.us/ Connie Boardman, Mayor Matthew Harper, Mayor Pro Tem Joe Carchio, Councilmember Jill Hardy, Councilmember Jim Katapodis, Councilmember Joe Shaw, Councilmember Dave Sullivan, Councilmember

Laguna Hills City Council 24035 El Toro Road Laguna Hills, CA 92653 Phone: (949) 707-2610 http://www.ci.laguna-hills.ca.us/ Barbara Kogerman, Mayor Andrew Blout, Mayor Pro Tem Randal Bressette, Councilmember Melody Carruth, Councilmember Dore Gilbert, Councilmember

Irvine City Council One Civic Center Plaza Irvine, CA 92606 Phone: (949) 724-6233 http://www.cityofirvine.org/ Steven Choi, Mayor Jeff Lalloway, Mayor Pro Tem Larry Agran, Councilmember Beth Krom, Councilmember Christina Shea, Councilmember La Habra City Council 201 E. La Habra Blvd. La Habra, CA 90633 Phone: 562-905-9700 Fax: 562-905-9781 http://www.lahabracity.com Rose Espinoza, Mayor Tom Beamish, Mayor Pro Tem Michael Blazey, Councilmember James Gomez, Councilmember Tim Shaw, Councilmember La Palma City Council 7822 Walker St. La Palma, CA 90623 Phone: (714) 690-3300 Fax: (714) 523-2141 http://www.cityoflapalma.org/ Steve Hwangbo, Mayor Steve Shanahan, Mayor Pro Tem G. Henry Charoen, Councilmember Gerard Goedhart, Councilmember Peter Kim, Councilmember

Laguna Niguel City Council 30111 Crown Valley Parkway Laguna Niguel, CA 92677 Phone: (949) 362-4300 Fax: (949) 362-4340 http://www.cityoflagunaniguel.org Robert Ming, Mayor Linda Lindholm, Mayor Pro Tem Laurie Davies, Councilmember Jerry McCloskey, Councilmember Jerry Slusiewicz, Councilmember Laguna Woods City Council 24264 El Toro Road Laguna Woods, CA 92637 Phone: (949) 639-0500 Fax: (949) 639-0591 http://www.lagunawoodscity.org/ Robert Ring, Mayor Milt Robbins, Mayor Pro Tem Cynthia Conners, Councilmember Bert Hack, Councilmember Noel Hatch, Councilmember Lake Forest City Council 25550 Commercentre Drive, Suite 100 Lake Forest, CA 92630 Phone: (949) 461-3400 Fax: (949) 461-3511 http://www.lakeforestca.gov/ Scott Voigts, Mayor Kathryn McCullough, Mayor Pro Tem Peter Herzog, Councilmember Adam Nick, Councilmember Dwight Robinson, Councilmember

Los Alamitos City Council 3191 Katella Ave. Los Alamitos, CA 90720 Phone: 562-431-3538, Ext. 220 http://www.cityoflosalamitos.org Warren Kusumoto, Mayor Gerri Graham-Mejia, Mayor Pro Tem Troy Edgar, Councilmember Dean Grose, Councilmember Richard D. Murphy, Councilmember Mission Viejo City Council 200 Civic Center Mission Viejo, CA 92691 Phone: (949) 470-3000 http://cityofmissionviejo.org/ Rhonda Reardon, Mayor Patricia Kelley, Mayor Pro Tem David Leckness, Councilmember Cathy Schlicht, Councilmember Frank Ury, Councilmember Newport Beach City Council 100 Civic Center Drive Newport Beach, CA 92660 Phone: (949) 644-3309 http://www.newportbeachca.gov/ District 1: Michael F. Henn, Councilmember District 2: Anthony Petros, Councilmember District 3: Rush Hill, Mayor Pro Tem District 4: Leslie Daigle, Councilmember District 5: Ed Selich, Councilmember District 6: Nancy Gardner, Councilmember District 7: Keith Curry, Mayor Orange City Council 300 E. Chapman Ave. Orange, CA 92866 Phone: (714) 744-2225 Fax: (714) 744-5523 http://www.cityoforange.org/ Tita Smith, Mayor Mark Murphy, Mayor Pro Tem Mike Alvarez, Councilmember Denis Bilodeau, Councilmember Fred Whitaker, Councilmember

Elected Representatives â&#x20AC;&#x201D; continued on page 52

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Elected Representatives — Placentia City Council 401 E. Chapman Ave. Placentia, CA 92870 Phone: (714) 993-8117 http://www.placentia.org/ Scott W. Nelson, Mayor Joseph V. Aguirre, Mayor Pro Tem Connie Underhill, Councilmember Chad Wanke, Councilmember Jeremy Yamaguchi, Councilmember Rancho Santa Margarita City Council 22112 El Paseo Rancho Santa Margarita, CA 92688 Phone: (949) 635-1800 http://www.cityofrsm.org/ Tony Beall, Mayor Carol Gamble, Mayor Pro Tem Steve Baric, Councilmember Brad McGirr, Councilmember Jesse Petrilla, Councilmember

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San Clemente City Council 100 Avenida Presidio San Clemente, CA 92672 Phone: (949) 361-8200 Fax: (949) 361-8285 http://san-clemente.org/ Bob Baker, Mayor Tim Brown, Mayor Pro Tem Lori Donchak, Councilmember Jim Evert, Councilmember Chris Hamm, Councilmember San Juan Capistrano City Council 32400 Paseo Adelanto San Juan Capistrano, CA 92675 Phone: (949) 493-1171 Fax: (949) 493-1053 http://www.sanjuancapistrano.org/ John Taylor, Mayor Sam Allevato, Mayor Pro Tem Roy L. Byrnes, Councilmember Larry Kramer, Councilmember Derek Reeve, Councilmember

Santa Ana City Council 20 Civic Center Plaza PO Box 1988, M31 Santa Ana, CA 92701 Phone: (714) 647-6900 Fax: (714) 647-6954 http://www.ci.santa-ana.ca.us/ Miguel Pulido, Mayor Ward 1: Vincent Sarmiento, Councilmember Ward 2: Michele Martinez, Councilmember Ward 3: Angelica Amezcua, Councilmember Ward 4: David Benavides, Councilmember Ward 5: Roman Reyna, Councilmember Ward 6: Sal Tinajero, Mayor Pro Tem Seal Beach City Council 211 8th Street Seal Beach, CA 90740 Phone: (562) 431-2527 Fax: (562) 493-9857 http://www.sealbeachca.gov District 1: Ellery Deaton, Mayor Pro Tem District 2: David Sloan, Councilmember District 3: Gordon Shanks, Councilmember District 4: Gary Miller, Mayor District 5: Michael Levitt, Councilmember Stanton City Council 7800 Katella Ave. Stanton, CA 90680 Phone: (714) 379-9222 http://www.ci.stanton.ca.us/ David Shawver, Mayor Alexander Ethans, Mayor Pro Tem Brian Donohue, Councilmember Rigoberto Ramirez, Councilmember Carol Warren, Councilmember

Tustin City Council 300 Centennial Way Tustin, CA 92780 Phone: (714) 573-3000 http://www.tustinca.org/ Al Murray, Mayor Charles “Chuck” Puckett, Mayor Pro Tem Allan Bernstein, Councilmember Rebecca Gomez McKeon, Councilmember John Nielsen, Councilmember Villa Park City Council 17855 Santiago Blvd. Villa Park, CA 92861 Phone: (714) 998-1500 Fax: (714) 998-1508 http://www.villapark.org/ Brad Reese, Mayor Rick Barnett, Mayor Pro Tem Diana Fascenelli, Councilmember Greg Mills, Councilmember Deborah Pauly, Councilmember Westminster City Council 8200 Westminster Ave. Westminster, CA 92683 Phone: (714) 898-3311 Fax: (714) 373-4684 http://www.westminster-ca.gov/ Tri Ta, Mayor Andy Quach, Mayor Pro Tem Diana Carey, Councilmember Sergio Contreras, Councilmember Margie Rice, Councilmember Yorba Linda City Council 4845 Casa Loma Ave. PO Box 87014 Yorba Linda, CA 92885 Phone: (714) 961-7100 http://www.ci.yorba-linda.ca.us/ J Thomas Lindsey, Mayor Craig Young, Mayor Pro Tem John Anderson, Councilmember Eugene Hernandez, Councilmember Mark Schwing, Councilmember

Do you know…

AAOC fights for YOUR Private Property Rights?? Support your PAC and Legal Defense Fund!! 5 2

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Accounting Services HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Accounting Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Apartment Market Research Data Pierce-Eislen

Move

KIVA Kitchen & Bath

Online apartment guide

Major appliances for apartments

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Orange County Register

L and D Appliance Corp.

Apartment/Student Housing

National Service Company

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Appliances Sales, Service & Leasing Appliance Warehouse

Pam Pepper 1617 S. California Ave. Monrovia, CA 91016 (888) 572-7222, Fax (800) 669-1008 ppepper@appliancewhse.com — www.appliancewhse.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Appliance leasing

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Apartment Rental Publications & Services

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd. Garden Grove, CA 92843 (714) 530-9551

Appraisal

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

First Metro Appraisals

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

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SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

TO CALL…800 640-4743 TODAY

For Rent Media Solutions

WWW.PHDINSURANCEBROKERS.COM

Jason Villarreal 18251 W. McDurmott, Unit B Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

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Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Apartment Finder

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

ww.caapartmentinsurance.com info@phdinsurancebrokers.com License # 0462338 N E W S

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Asbestos

Duringer Law Group, PLC

California Bath Restoration

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Specializes in landlord/tenant law, debt collection, eviction

Veteran Ed’s, Inc.

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Complete kitchen and bath restoration and refinishing company.

Fisher & Phillips, LLP

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Boiler Systems

Asphalt Sales & Service

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

M & M Contracting, Inc.

Ruzick & Wallace, LLP

Spicer Mechanical

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Attorneys Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Michael@MBrennanLaw.com — www.MBrennanLaw.com

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Law Offices of Cummings ▲ Myer Mr. Thomas Cummings 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-1777, Fax (714) 634-2177 tcummings@cummingsmyer.com

Defense of landlords, mgrs & employers on claims by tenants & employees, including discrimination & habitability: defense of comm’l transaction & real estate litigation

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Eviction Attorneys

Water Heater Man, Inc.

David S. Schonfeld, A Professional Law Corp.

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service

Water heater/boiler service and installation

Buying Group

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Professional Apartment Services

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Wesierski & Zurek, LLP

Buyers Access

Specializing in Landlord/Tenant, Premises liability and Employment Matters

Cabinets

Bath Renovations

Brent Collins Construction

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Terence P. Carney One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — www.wzllp.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

BathPlanet

Bob Miller 3110 S. Santa Fe Ave. San Marcos, CA 92069 (855) 744-2284 bathplanetsd@gmail.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Se Habla Español

DRE #01141711

Custom & standard cabinets for all areas. No job too small!

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

Fax (562) 430-0693

www.rayrobertsrealty.com

Product & Service Council — continued on page 58

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How do you make the 2nd Happiest Job in America even better? Online Certified Apartment Manager courses let you improve your skills and still have time to enjoy family and friends. The CAM designation is the official stamp of approval, letting your employer know that you have acquired skills to analyze your communityâ&#x20AC;&#x2122;s financial operations, accurately report property performance and execute marketing strategies. CAM: the single most important thing you can do to boost your career.

Invest in your own happiness; NAA members learn at their own pace for only $187.50 per course. (4 courses plus Community Analysis).

LEARN IT ONLINE

Visit www.SingleMostImportantThing.com to get started today.

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Product & Service Council

Carpet Sales & Service

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Orco Apartment Supply, Inc.

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Coinmach Corp.

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

Cabinet Refinishing Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Camera Systems Multicom, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Turnaround Solutions, LLC

Carpentry

We are a full service company specializing in interior renovations and unit turns.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

R3 Construction, Inc.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

WASH Multi Family Laundry Systems

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958 Coin-operated laundry equipment

Cleaning Service

Collections

Todd A. Brisco & Associates

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Coin-Operated Laundry Equipment All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Specializes in landlord/tenant law, debt collection, eviction

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd. Garden Grove, CA 92843 (714) 530-9551

Rent Recovery Service

Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

General Contractor

David S. Schonfeld, Attorney at Law

Do you know…

801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

AAOC is non-profit?? That means YOUR dollars come back to YOU!!

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

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Commercial Patio Heaters AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

Concrete Maintenance & Repair Concrete Hazard Solutions, Inc.

Tim Fischbeck PO Box 2466 Orange, CA 92859 (714) 292-6150, Fax (714) 997-7029 timf@chsolutions.net — www.chsolutions.net

Concrete grinding and patching for trip hazards.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

M & M Contracting, Inc.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Construction Angelo Termite & Construction Company

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc.

Sharon & Sons Floor to Ceiling

Interstate Restoration

SoCal Builders Services

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Turnaround Solutions, LLC

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Deck Coatings

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

General Contractor

Consulting

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

APT Companies

Brent Collins Construction

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Countertops

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more

Buffalo Maintenance, Inc.

Liquid Amber Designs

SoCal Builders Services

Laminate, quartz & granite available. No job too small

General Contractor

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Product & Service Council

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more.

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Doors

Coast Plumbing, Heating & Air

Electrical

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

KD Electric

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Discount Drain & Plumbing Repair

R3 Construction, Inc.

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Drain Cleaning California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242 Plumbing and drain cleaning services

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Platinum Plumbing Services, Co.

R&B Wholesale Distributors, Inc.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Draperies/Blinds/Window Coverings

Environmental Consulting & Training

Apex Window Décor

American Environmental Specialists, Inc.

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Masek Consulting Services, Inc. Stephen Masek 23478 Sandstone St. Mission Viejo, CA 92692 (949) 581-8503, Fax (949) 581-8503 newclients@masekconsulting.net www.masekconsulting.net

Flooring and window coverings

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Environmental Services American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Did you know AAOC is on Facebook? “Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!! 6 0

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Masek Consulting Services, Inc.

Financial

Stephen Masek 23478 Sandstone St. Mission Viejo, CA 92692 (949) 581-8503, Fax (949) 581-8503 newclients@masekconsulting.net www.masekconsulting.net

Fantastic Flooring Company

Planning

Willie Barron 8400 Secura Way Santa Fe Springs, CA 90670 (562) 693-1315, Fax (562) 693-1285 fantasticflrco@aol.com — www.fantasticflooringcompany.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Exercise Equipment

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Fire & Flood Restoration

Out-Fit

Stephan Hermann 25 W. Easy St., Suite 306 Simi Valley, CA 93065 (805) 584-1500, Fax (805) 426-8120 kraulin@out-fit.net — www.outfit.net

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Fencing & Gates

Flooring Wholesale Supplier Floor and Décor

Rick Gray 1801 E. Dyer Rd. Santa Ana, CA 92705 (949) 623-0606 rgray@flooranddecor.com — wwwflooranddecor.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Veteran Ed’s, Inc.

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

BUFFALO.AD.Resized:Layout 1

Wholesale supplier of Tile, Wood, Stone, Laminate and Vinyl

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Garage Doors Republic Garage Doors

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Flooring Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Product & Service Council 3/1/12

5:37 PM

— continued on page 62

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YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

A P A R T M E N T

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License #797645

Fencing, Decking & Railings Property Repositioning Architectural Design Concrete & Masonry

Bonded & Fully Insured

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Product & Service Council continued from page 61

Grout Restoration 1 Day Wood Floor & Tile Grout Restoration Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Ferguson Enterprises

Marrs Maddocks & Associates Insurance Services, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

PHD Insurance Brokers, Inc.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com www.caapartmentinsurance.com

KIVA Kitchen & Bath

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Handyman

Major appliances for apartments

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured)

Brent Collins Construction

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Rey Insurance Services, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Internet Services apartments.com/LA Times

Spicer Mechanical

Hardwood Floor Refinishing 1 Day Wood Floor & Tile Grout Restoration Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance

Heating & Air Conditioning Associated Heating & Air

Davis & Madden Insurance Agency, Inc.

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 778-8833, Fax (714) 778-8813 www.associatedheatingandair.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Apartment insurance, auto & home packages — several companies to choose from.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Kitchen Renovations

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Coast Plumbing, Heating & Air

Move

Online apartment guide

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Hayward Tilton & Rolapp Insurance Assoc. Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Complete kitchen and bath restoration and refinishing company.

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Commercial, Personal & Health Insurance

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Landscape

Wells Fargo Multifamily Capital

Citizens Business Bank

Specialized lending programs for multifamily properties.

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Los Gatos, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

TruGreen Landcare Connie Celaya 216 N. Clara Ave. Santa Ana, CA 92703 (714) 493-2083

Lighting DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Business Banking, Apartment Loans/Commercial Loans

Greystone Servicing Corporation, Inc.

Turnaround Solutions, LLC

Dale Holzer 6701 Center Drive West, Suite 970 Los Angeles, CA 90045 (424) 223-6206, Fax (424) 223-6201 dholzer@greystoneusa.com — www.greyco.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Luther Burbank Savings 14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Village Nurseries, LP

Monalisa Borad 1582 N. Tustin Orange, CA 92867 (714) 984-4747, Fax (714) 998-7067 mborad@villagenurseries.com — www.villagenurseries.co

Chase Multifamily Lending

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Opus Bank

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Lending Institutions

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Walker & Dunlop

Chase Commercial Term Lending

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Mailboxes

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Product & Service Council — continued on page 64

Bridges Blinds, Inc.

Family Owned Serving Southern California since 1967 in Window Coverings STOCK SIZES

32" 37" 41" 47" 54" 66" 78" 82" 89" 102" 114" 126"

42"

32.25 33.50 34.50 36.60 38.50 42.00 46.50 48.50 50.75 54.75 59.25 63.75

48"

32.75 34.00 35.25 37.25 39.50 43.25 48.00 50.00 52.25 56.50 61.25 66.00

54"

33.25 34.75 36.00 38.25 40.50 44.25 49.25 51.50 53.75 58.25 63.25 68.25

60"

33.75 35.25 36.50 38.75 41.25 45.00 50.25 52.50 55.00 59.50 64.75 69.75

66"

34.25 35.75 37.00 39.50 42.00 46.00 51.50 53.75 56.25 61.00 66.50 71.75

84"

36.00 38.00 39.25 42.25 45.00 49.50 55.50 58.50 61.25 66.50 72.50 78.50

Valance 13.50 13.50 13.75 14.25 14.50 15.75 17.00 17.50 17.75 18.75 20.25 21.00

FREE ESTIMATES/CUSTOM SIZES AVAILABLE WOOD BLINDS MINI BLINDS SHADES Effective 9/1/06

(714) 898-7933 1-800-900-3440 FAX (714)

898-5944

Lic. #651739 • 15635 Commerce Lane, Huntington Beach, CA 92649 A P A R T M E N T

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Nurseries

continued from page 63

Village Nurseries, LP

SoCal Builders Services

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Maintenance

Monalisa Borad 1582 N. Tustin Orange, CA 92867 (714) 984-4747, Fax (714) 998-7067 mborad@villagenurseries.com — www.villagenurseries.co

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Odor Control

Aire Master of Orange County

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Patio Covers

Patrol Services

Anaheim Signal 88 Security

Tom McNeilis 1111 Lake St. Huntington Beach, CA 92648 (714) 856-6898 orangeco@airemaster.com — www.airemaster.com

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more

Buffalo Maintenance, Inc.

Brent Collins Construction

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more.

Village Patrol, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Rooflife Management, Inc.

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Mold Remediation

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Veteran Ed’s, Inc.

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Natural Gas Consulting Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness

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Ornamental Iron

California Safety Agency

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Access Exterminator Service, Inc.

Outdoor Furniture & Refinishing

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Angelo Termite & Construction Company

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Pest Control

Paint Sales & Service

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Heat treatment equipment & training for bedbugs.

Lloyd Pest Control

Turnaround Solutions, LLC

Parking Enforcement

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

The Termite Guy

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

Full service termite & pest control. Over 30,000 Orange County termite inspections.

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

www.dedicatedtransportationservices.com

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Ferguson Enterprises

Plumbing California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Property Management

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

AIM Properties

Plumbing and drain cleaning services.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Coast Plumbing, Heating & Air

Orco Apartment Supply, Inc.

Allen Properties

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Plumbing Fixtures DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Property Management Services/Investments

APT Companies

R&B Wholesale Distributors, Inc.

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Pool/Spa Service & Repair Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Dominum, Inc.

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Emil or Irina Cioban 5000 Birch St. West Tower #3000 Newport Beach, CA 92780 (714) 510-0058, Fax (949) 485-5983 properties@dominuminc.net

Product & Service Council — continued on page 66

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit. The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources. The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible. Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester. Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!” Login today using your NAA Web ID and password! Community.naahq.org (please note there is NO www in the URL)

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Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

JLE Property Management

Mr. Jerry L’Ecuyer 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — jerry@jle1.com

L’Abri Management, Inc.

Reynolds Realty Advisors

Career Strategies

Roberts Management & Investments

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Elizabeth Reynolds 22431 Antonio Pkwy. Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Monterey Group

Property Management Software

Ohana Properties

Kara Engemann 813 N. Harbor Blvd. Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate

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Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Sullivan Property Management

Full service property management provider for 16+ units.

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

Argos Systems

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

Orange County Property Mgmt.

Rain Gutters

Satellite Management Co.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets

Real Estate DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Gorman & Associates

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Mr. William R. Gorman PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 bill@wrgorman.com

Tenant Technologies, Inc.

Opus Bank

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Korah Young 1665 Williamette Falls Drive West Linn, OR 97068 (877) 230-2125, Fax (503) 594-2580 kyoung@tenanttech.com — www.tenanttech.com

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Property Management Staffing APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

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Full Service Real Estate

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

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RIAOC

Laurie Gurley 17802 Irvine Blvd., Suite 117 Tustin, CA 92780 (714) 544-6604, Fax (714) 544-6231 riaoc@riaoc.com

Reconstruction

ERC Roofing & Solar

Village Patrol, Inc.

Monique Trunec 216 Avenda Fabricante, Suite 111 San Clemente, CA 92672 (949) 492-8985, Fax (949) 492-4124 mtrunec@ercusa.net

Providing roofing, waterproofing, decking and solar installations.

McCormack Roofing Weatherproofing & Construction

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Security Systems

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Connect Your Home

Rooflife Management, Inc.

Multicom, Inc.

Chelsea Madden 1936 E. Deere Ave., Suite 100 Santa Ana, CA 92705 (949) 777-0100 chelsea.madden@connectyourhome.com

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Signs

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Satellite TV

SoCal Builders Services

Connect Your Home

Property mgmt., towing, traffic, real estate and custom signs. Banners and vehicle wraps.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation.

Student Housing

Chelsea Madden 1936 E. Deere Ave., Suite 100 Santa Ana, CA 92705 (949) 777-0100 chelsea.madden@connectyourhome.com

SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Multicom, Inc.

Recycling Valet Waste

Derek Matson 100 S. Ashley Drive, Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Five nights a week door to door recycling & trash pick-up. Ancillary income source.

Resident Screening On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Resident Services

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Tax Planning HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Security Services Anaheim Signal 88 Security

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Product & Service Council — continued on page 68

Valet Waste

Derek Matson 601 N. Ashley Dr., Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Five nights a week door to door recycling & trash pick-up. Ancillary income source.

Roofing

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

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Product & Service Council continued from page 67

Ferguson Enterprises

Utilities & Sub Metering

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

AUM

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

Tree Service Los Gatos, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Orco Apartment Supply, Inc.

Video Commercials

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

APT Companies

Towing

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

Water Heaters

www.dedicatedtransportationservices.com

TO’ and MO’ Towing

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Brent Collins Construction

Coast Plumbing, Heating & Air

Training APT Companies

Debinaire Company

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Waterproofing

Plumbing and drain cleaning services.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Towing company with 4 locations in Orange County.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more.

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Water heaters

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame 6 8

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McCormack Roofing Weatherproofing & Construction

Bridges Blinds, Inc.

Rooflife Management, Inc.

Windows

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Window Coverings

R3 Construction, Inc.

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

A P A R T M E N T

SoCal Builders Services

(714) 245-9500

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

or visit us on the web:

www.aaoc.com

General Contractor

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Are you missing out on all the great benefits of AAOC membership? Don’t delay any longer, call AAOC’s help desk at

Window & door replacement specialists.

Apex Window Décor

John Bridges 15635 Commerce Lane Huntington Beach, CA 92649-1336 (714) 898-7933, Fax (714) 898-5944 bridgesblinds@aol.com

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category See page 72 for alphabetical listings ADVERTISING

AIR CONDITIONING

Coast Plumbing, Heating & Air, Inc.................34 JM Air Conditioning & Heating.......................59 APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............67 ORCO Apartment Suppy...................................43 R&B Wholesale Distributors, Inc. ....Back Cover APPRAISALS/VALUATIONS

First Metro Appraisals.......................................14 ASPHALT

Argos Systems....................................................72

Aarow Drain & Plumbing.................................72

FENCE CONTRACTORS

California Rooter & Plumbing..........................33

Alertt Access Gate Controls..............................66

Coast Plumbing, Heating & Air, Inc.................34

Coinmach...........................................................16

Brent Collins Construction...............................22

National Service.................................................22

Buffalo Maintenance, Inc..................................61

COLLECTIONS

Carpet Crafts......................................................29

Block & Associates.................. Inside Back Cover

Sharon & Sons Floor to Ceiling..........................7

Duringer Law Group, PLC.... Inside Front Cover

GATED ENTRIES

CONSTRUCTION

Alertt Access Gate Controls..............................66

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................61 COUNTER TOPS

Sharon & Sons Floor to Ceiling..........................7 DECK COATINGS, MAGNESITE REPAIRS,

Discount Drain & Plumbing Repair.................45 Ferguson.............................................................71

FLOORING, REPAIRS, TILE

SALES, SERVICE

WATERPROOFING

Paveway..............................................................14

PLUMBING, CONTRACTORS SUPPLIES

Buffalo Maintenance, Inc..................................61

COIN METER WASHERS, DRYERS—

Orange County Register....................................53

FABRIC AWNINGS

ORCO Apartment Suppy...................................43 PORCELAIN REFINISHING

Bath Crafters......................................................62 PROPERTY MANAGEMENT

J.D. Property Management................................18

HEATING, REPAIRS

JLE Property Management Inc...........................6 Orange County Property Management............28 Roberts Management & Investments...............56

Coast Plumbing, Heating & Air, Inc.................34 JM Air Conditioning & Heating.......................59 INSURANCE

RAIN GUTTERS

Argos Systems....................................................72 REAL ESTATE INVESTMENTS

PHD Insurance Brokers, Inc.......................41, 55

Intervest..............................................................69

Brent Collins Construction...............................22

KITCHEN REMODELING

ATTORNEYS

Buffalo Maintenance, Inc..................................61

Ferguson.............................................................71

Vanguard Investment Properties......................38

Block & Associates.................. Inside Back Cover

Rash Yambo Decking & Stairs..........................59

LEAK DETECTION

W. R. Gorman....................................................17

Brennan Law Firm.............................................21

DOORS, WINDOWS

California Rooter & Plumbing..........................33

ROOFING CONSULTING

Cummings & Myer............................................26

Republic Windows & Doors.............................28

Coast Plumbing, Heating & Air, Inc.................34

Quality Consulting Group.................................18

Duringer Law Group, PLC.... Inside Front Cover

Traks R Us..........................................................67

LENDING

ROOFING CONTRACTORS

Steven D. Silverstein, Law Office......................19

DRAINS

Bona Fide Mortgage..........................................14

Dale’s Roofing....................................................60

BATHROOM REMODELING

Aarow Drain & Plumbing.................................72

Chase/Scott Schweer............................................2

Royal Roofing.....................................................30

Ferguson.............................................................71

California Rooter & Plumbing..........................33

Rockhall Funding Corp.....................................13

Sierra Roofing....................................................68

BATHTUB REFINISHING

Coast Plumbing, Heating & Air, Inc.................34

SECURITY: GUARD SERVICE,

Discount Drain & Plumbing Repair.................45

LIGHTING SUPPLIES, FIXTURES, SERVICE

Bath Crafters......................................................62

DRAPERIES, BLINDS

BLINDS

Apex Window Decor.........................................12 Bridges Blinds, Inc. ...........................................63 Sharon & Sons Floor to Ceiling..........................7 BOILER SYSTEMS

Debinaire Co......................................................20 BUILDING DESIGN

Quality Consulting Group.................................18 CABINETS

Bridges Blinds, Inc. ...........................................63

ORCO Apartment Suppy...................................43

Sharon & Sons Floor to Ceiling..........................7

R&B Wholesale Distributors, Inc. ....Back Cover

DRYWALL

MAINTENANCE, REPAIRS, PRODUCTS

Brent Collins Construction...............................22

G & G Painting Co.............................................19

Buffalo Maintenance, Inc..................................61

ELECTRICIAN, ELECTRICAL MAINTENANCE

R&B Wholesale Distributors, Inc. ....Back Cover

Buffalo Maintenance, Inc..................................61

MOLD REMEDIATION

Sharon & Sons Floor to Ceiling..........................7 CARPENTRY

ENVIRONMENTAL SERVICES

ESCROW & EXCHANGE

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................61

Park Center Exchange.......................................17 Safe Harbor Exhange, Inc.................................62

CARPETS

EVICTIONS

Carpet Crafts......................................................29

Block & Associates.................. Inside Back Cover

SIGNS

ProImage Signs..................................................52 TRAVEL AGENCIES

Stewart Tours.....................................................51 WATER HEATERS

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................34 Debinaire Co......................................................20

American Environmental Specialists...............12 ORNAMENTAL IRON

American Environmental Specialists...............12

GATE SYSTEMS & TRACKING

Alertt Access Gate Controls..............................66

MAIL BOXES

R&B Wholesale Distributors, Inc. ....Back Cover

Lighthouse Electric..............................................8

Brent Collins Construction...............................22

Lighthouse Electric..............................................8

The Stanfield Group — Mike Thornton..........11

Ferguson.............................................................71 ORCO Apartment Suppy...................................43

Alertt Access Gate Controls..............................66 Brent Collins Construction...............................22

WATERPROOFING

Quality Consulting Group.................................18

PAINT AND PAINTERS

WINDOWS

G & G Painting Co.............................................19

Republic Windows & Doors.............................28

Rash Yambo Decking & Stairs..........................59

WINDOW COVERINGS

Sondance Painting.............................................26

Apex Window Decor.........................................12

ORCO Apartment Suppy...................................43

Brennan Law Firm.............................................21

R&B Wholesale Distributors, Inc. ....Back Cover

Duringer Law Group, PLC.... Inside Front Cover

PEST CONTROL

Bridges Blinds, Inc. ...........................................63

Sharon & Sons Floor to Ceiling..........................7

Steven D. Silverstein, Law Office......................19

The Termite Guy................................................54

Sharon & Sons Floor to Ceiling..........................7

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

Lighthouse Electric.............................................8

Alertt Access Gate Controls.............................66

Lin-Ed’s Appliance Service & Repair..............67

American Environmental Specialists..............12

National Service................................................22

Apex Window Decor........................................12

Orange County Property Management...........28

Argos Systems...................................................72

Orange County Register...................................53

Bath Crafters.....................................................62

ORCO Apartment Suppy..................................43

Block & Associates..................Inside Back Cover

Park Center Exchange......................................17

Bona Fide Mortgage.........................................14

Paveway.............................................................14

Brennan Law Firm............................................21

PHD Insurance Brokers, Inc......................41, 55

Brent Collins Construction..............................22

ProImage Signs.................................................52

Bridges Blinds, Inc. ..........................................63

Quality Consulting Group................................18

Buffalo Maintenance, Inc.................................61

R&B Wholesale Distributors, Inc. ...Back Cover

California Rooter & Plumbing.........................33

Rash Yambo Decking & Stairs.........................59

24 HR.EMERGENCY SERVICE

Carpet Crafts.....................................................29

Republic Windows & Doors............................28

Residential n Commercial Kitchen Sinks n Bathroom Fixtures Utility Drains n Floor Drains Radio Dispatched Trucks n Insured No Travel Charge n All Power Equipment Complete Maintenance n C.P.M. Distributor

Chase/Scott Schweer...........................................2

Roberts Management & Investments..............56

Coast Plumbing, Heating & Air, Inc................34

Rockhall Funding Corp....................................13

Coinmach..........................................................16

Royal Roofing....................................................30

Cummings ▲ Myer...........................................26

Safe Harbor Exhange, Inc................................62

Dale’s Roofing...................................................60

Sharon & Sons Floor to Ceiling.........................7

Debinaire Co.....................................................20

Sierra Roofing...................................................68

Discount Drain & Plumbing Repair................45

Smart Alert Service..........................................23

Duringer Law Group, PLC....Inside Front Cover

Sondance Painting............................................26

Ferguson............................................................71

The Stanfield Group — Mike Thornton.........11

First Metro Appraisals......................................14

Steven D. Silverstein, Law Office.....................19

G & G Painting Co............................................19

Stewart Tours....................................................51

Intervest.............................................................69

The Termite Guy...............................................54

J.D. Property Management...............................18

Traks R Us.........................................................67

JLE Property Management Inc..........................6

Vanguard Investment Properties.....................38

JM Air Conditioning & Heating......................59

W. R. Gorman...................................................17

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE

“Introductory Offer”

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Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

AAROW

DRAIN & PLUMBING

(714) 836-4861 40 Years Experience Serving Orange County St. Cont. Lic. #730851

Need Questions Answered? Contact one of our reliable membership service representatives

@ (714) 245-9500

They will find your solution.

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THE LAW FIRM OF

DENNIS P. BLOCK & ASSOCIATES The Number One Law Firm Specializing In Tenant Evictions

TENANT EVICTION UNLAWFUL DETAINER $100 uncontested plus costs

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OTHER AREA OFFICES LOS ANGELES 323-938-2868

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LONG BEACH 562-434-5000

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