March 2015 Apartment News

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

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VOL. LV

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MARCH 2015

Rental Housing

ROUNDUP 2015

AAOC’s 44th Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 12, 2015 • 8:30 am–4:00 pm See Pages 17, 36–38

In this issue: • Your Voice Carries the Words of 10,000 Leases! ............................................26 • Social Media Marketing Tips for 2015 ..........................................................31 • Property Owners and Managers Are Needed to House OC Veterans.............39 • No Retiree Health Coverage—Now What?..................................................42

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VOLUME LV

AAOC Education & Events 4 NAA Community Site & Online Resource Center 5 Property Management Forum Luncheon 17 2015 Trade Show & Conference 27 Lunchbox Learning — Best Practices for Multi-Family Recycling 35 Workplace Harassment Seminar 36 2015 Trade Show Seminars 38 Trade Show Economic Forum: Featured Panelists 41 EPA Certification Training 48 Fair Housing Seminar 52 United Way — Free Tax Prep Campaign

Departments 4 President’s Message — Truth in Numbers 8 Executive Director Report/Lou’s News 10 Sacramento Report — Rolling Along 12 Legal Corner — Questions and Answers 18 Federal Focus 22 Dear Maintenance Men 49 Welcome New Members 50 PSC Corner — ApartmentSEO 51 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 26 Your Voice Carries the Words of 10,000 Leases! By Ernest F. Oriente 31 5 Social Media Marketing Tips for 2015 By Andrew Greenhalgh 39 Property Owners and Managers Are Needed to House OC Veterans By Karen Roper 42 No Retiree Health Coverage—Now What? By Jason Sherr 46 January General Membership Meeting Recap

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

MARCH

MARCH 2015

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

10 - Board of Directors Meeting

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

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Executive Director — Lou Penrose Editor in Chief — Lou Penrose Managing Editor — Veronica Copeland Advertising Sales — Debbie M. DiBernardo Design & Production — Dave Moeller/Graphic Angles Photographer — Roxie McClintock Printing — Sundance Press

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

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President First Vice President Second Vice President Vice President Legislative Council Treasurer Secretary Sergeant at Arms Immediate Past President

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Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer, Esq. Dale Hayden

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Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman

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THURSDAY, 8:30 AM–4:00 PM, OC FAIR & EVENT CENTER SEE PAGE 17, 36–38

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25 - EPA – REFRESHER Certification Seminar WEDNESDAY, 7:45 AM–12:00 PM, NATIONAL ECON SEE PAGE 41

APRI L 9 - Fair Housing Seminar

21 - General Membership Meeting

THURSDAY, 9:00 AM–12:00 PM, AAOC OFFICES SEE PAGE 48

TUESDAY, 7:00–8:45 PM, EMBASSY SUITES

23 - Lunchbox Learning – Recycling

14 - EPA – REFRESHER Certification Seminar

THURSDAY, 12:00–1:30 PM, AAOC OFFICES SEE PAGE 27

TUESDAY, 7:45 AM–12:00 PM, NATIONAL ECON SEE PAGE 41

28 - EPA — REFRESHER Certification Seminar

14 - Board of Directors Meeting

TUESDAY, 7:45 AM–12:00 PM, NATIONAL ECON SEE PAGE 41

TUESDAY, 6:00 PM, AAOC OFFICES

16 - Property Management Forum Luncheon THURSDAY, 11:00 AM–1:00 PM, EMBASSY SUITES SEE PAGE 5

M AY 12 - Board of Directors Meeting

20 - EPA — REFRESHER Certification Seminar

TUESDAY, 6:00 PM, AAOC OFFICES

WEDNESDAY, 7:45 AM–12:00 PM, NATIONAL ECON SEE PAGE 41

14 - EPA — INITIAL Certification Seminar

21 - QuickBooks Seminar

THURSDAY, 7:45 AM–5:00 PM, NATIONAL ECON SEE PAGE 41

THURSDAY, 9:00 AM–3:00 PM, AAOC OFFICES

19 - General Membership Meeting

25 - Memorial Day

TUESDAY, 7:00–8:45 PM, EMBASSY SUITES

MONDAY, OFFICE CLOSED

MARK YOUR CALENDARS! Special Featured Guest Jon Coupal from the Howard Jarvis Taxpayers Association will be speaking out our April General Membership Meeting on Tuesday, April 21st!

Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

Ray Maggi Robert C. Shaw Robert B. Thompson

TUESDAY, 9:00–11:00 AM, AAOC OFFICES SEE PAGE 35

12 - 44th Annual Trade Show & Conference

John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman n

24 - Workplace Harassment Training

WEDNESDAY, 12:00–6:00 PM, OC FAIR & EVENT CENTER

Nicholas Dunlap Alan Dauger Dean Zarkos

Directors

TUESDAY, 7:45 AM–12:00 PM, NATIONAL ECON SEE PAGE 41

11 - Trade Show Move-In

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17 - EPA – REFRESHER Certification Seminar

TUESDAY, 6:00 PM, AAOC OFFICES

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President’s Message

BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

Truth in Numbers “Never pick a fight with a guy who buys ink by the barrel.” Mark Twain

A

partment owners and newspaper front pages don’t have the best relationship. Unfortunately, they tend meet under extreme circumstances such as five alarm fires, discrimination claims, allegations of safety violations and questionable preventative maintenance plans. Yes, most of our generous acts and positive qualities are reserved

for advertisements or paid editorial entries. Even still, I was shocked to read Jeff Collins’ late January piece in the Orange County Register entitled “Record Rents Pinch Tenants”.

While the article did point out several truths on the affordability of housing or lack thereof in Orange County at present, it was far from objective. Instead, the front-page article served as a one-sided slant piece against apartment owners who were depicted

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The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester. Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

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as unscrupulous moneygrubbers concerned more about lining their pockets with profits as opposed to caring for resident concerns. The resounding theme of the article was that in today’s economy, renters are forced to sacrifice cleanliness and safety for affordability and savings. Often times skipping out on extracurricular activities in order to pay rent while being forced to live with things like cockroaches and criminal activity. A suggestion that is more outrageous than the rents on the Irvine Company’s new development projects being quoted in the article as the going market for Orange County. Get $1,324 for a studio apartment in Placentia or La Habra lately? What about $2,200 for a two-bedroom unit in Anaheim or Fullerton? Didn’t think so.

As someone who studies operating information and statistics for a living and reviews dozens of market surveys each month, I couldn’t help but wonder about these figures. Sure, there are more renters in the marketplace today as a result of the high barrier to entry in the for sale residential market, chronic homelessness being down 20% and millennials are becoming increasingly active in the marketplace (as are baby boomers), but absent a refinance or significant change in operation, I am not seeing this exorbitant increase in profit that is suggested by the sensational front page headlines. So then, I made a couple of phone calls to other apartment President — continued on page 6

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A forum for networking, information and education

Loyal Customers Translate into Higher Resident Retention Five Steps You can do Today to Reduce Turn Over!

In a perfect world, Owners, Managers and Management Companies would have no vacancies and happy residents. Since nothing is ever “perfect”, we have to dedicate ourselves to handling these vacancies and turn overs with grace by making little changes that equate into big results.

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President — continued from page 4 owners, compared bottom line data and came to the conclusion that much of the increased revenue is getting swallowed up by more significantly increasing operating expenses. But just how much? You might be surprised.

The National Apartment Association, National Multi-housing Council and the Institute of Real Estate Management collect operating data from apartment owners and managers each year. After digesting the information, they generate reports that are made available to members to compare and contrast to the operations of their own properties and portfolios. These reports are compiled from all property types (garden style, low-rise, high rise/ elevator), sizes and vintages. And contrary to the information included in the Register, these aren’t brokerage house statistics highlighting artificial rates that are being used to drive deals.

This is actual operating data.

In looking at 1960s or newer garden style communities in Orange County, we see that from 2011 to 2014, rents increased by an average of $1.75 per square foot, roughly a 14% increase.

Over the same time period, operating expenses grew from $6.13 to $10.30 per square foot, a $4.17 per square foot increase, which represents a whopping 68.03% increase in operating expenses.

Could you imagine such an increase in your rental income or total collections?

On average, this skewed separation caused a decline of Net Operating Income generated on a per square foot basis from $10.38 in 2011 to $9.33 in 2013, which means that owners actually had less money to pay their debt service and ultimately, less money to pay themselves. But my favorite statistic of all was that over the same time period owners increased their capital expenditure spending by 39% or 20 cents per square foot. Upgrades to the interior and exterior of their owned property became more of a priority in spite of

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To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

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dwindling profits. So while Mr. Collins conjures up the image of the absentee slumlord promoting unhealthy living conditions, the numbers say otherwise.

Unless you take the time to focus on operations and identify cost savings in the day-to-day management of your property and across your portfolio, you will fail to soften the impact of these rising operating expenses and you never know, you just might become a statistic.

Sure, rents will continue to rise as will operating expenses, but apartment owners will still reinvest in their properties. Multifamily housing, by and large, is still the number one, undisputed source of quality, affordable housing in the Southern California area.

Unfortunately, that truth doesn’t help to sell newspapers.

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Lou’s News

BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

I

Such is the story of “The People’s have written many times now of the unintended consequence of a local Initiative to Limit Property Taxation” amendment to The California Consticity ordinance. Unfortunately, city tution, otherwise known as “Prop 13”. hall is not the only place where less With its limits on how politicians than thoughtfully public policy can have a disastrous impact on enterprise can raise base property taxes, Proposition 13 was the solution to bad and opportunity. public policy out of Sacramento. And it Even Sacramento gets it wrong. has protected California homeowners And when that happens, it takes and taxpayers since. the citizens, motivated to get it right, JLE.ad:Layout 1 3/8/10 11:21 AM Page 1 The Howard Jarvis Taxpayers to chart the course correction.

Association has been working to protect Prop 13 since 1978 and for years, its executive Director Jon Coupal, has been leading that fight.

California has some of the highest taxes in the nation, sales and income taxes in particular, and California’s sales and income taxes continue to rise. But as a result of the efforts of Prop 13, property taxes remain under control, predictable, and constrained to each

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President Nicholas Dunlap talks with Orange Councilmember Fred Whitaker at our recent monthly Apartment Association of Orange County Coffee with the Councilmember.

property owner.

Prior to Proposition 13, the average tax rate was 2.67 percent. Today, base property taxes are 1 percent of their assessed valuation. But that is all set to change, unless “We The People” again take the helm of our good ship of state.

Recently, local elected officials were solicited by a San Francisco-based organization called “Evolve” looking to drum up support for an effort to change Proposition 13 by reducing and/or eliminating its protections for commercial properties.

UPGRADE

Orange Councilmember Fred Whitaker listens to our members at our recent monthly Apartment Association of Orange County Coffee with the Councilmember.

This $6 billion tax increase will show itself in higher rents as building owners recoup the taxes from their tenants.

Further, according to a recent study published by Pepperdine University, the so-called “split roll” will result in a loss of 390,000 California jobs initially and the continued loss of 100,000 jobs each year thereafter.

Rest assured, if the tax hike folks from San Francisco are successful in splitting homeowners and commercial property owners now, they will be back in the future to raise taxes on

YOUR

residential properties.

The fight goes on.

April’s General Membership Meeting will feature guest speaker Jon Coupal. I urge you go join us… and join the fight.

Save the Date! The Apartment Association of Orange County 44th Annual Trade Show and Conference is scheduled for Thursday March 12th.

This event will certainly kick things up a notch and be well worth your time.

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Sacramento Report

BY JON SMOC K

Rolling Along

L

ast month’s report on legislative activity in Sacramento covered a healthy variety of old issues, including water, taxation, wages, and miscellaneous matters. This month saw a continuation of that activity in the form of a few more bills on the same general theme as well as striking out in new territory. Here is an update on several more bills of particular interest to owners and managers of residential rental properties.

Senate Bill 47 (Hill) would require the Office of Environmental Health Hazard Assessment, by July 1, 2017, in consultation with the Department of Resources Recycling and Recovery, the State Department of Public Health, and the Department of Toxic Substances Control, to prepare and provide to the

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Legislature and post on the office’s Internet Web site a study analyzing synthetic turf, as defined, for potential adverse health impacts. The bill would require the study to include certain information, including a hazard analysis of individual, synergistic, and cumulative exposures to the chemicals that may be found in synthetic turf, as provided. The bill would prohibit a public or private school or local government, until January 1, 2018, from installing, or contracting for the installation of, a new field or playground surface made from synthetic turf within the boundaries of a public or private school or public recreational park, as provided.

Senate Bill 67 (Galgiani), a counterpart to the Assembly ADA legislative proposals, would except a small busi-

ness from statutory damage liability in connection with a construction-related accessibility claim, as described above, and would instead limit recovery to injunctive relief and reasonable attorney’s fees as deemed appropriate by the court. The bill would also extend the period for correcting constructionrelated violations that are the basis of a claim from 60 days to 120 days of being served with the complaint, for purposes of reducing a defendant’s minimum statutory damage liability to $1000.

The bill would make conforming changes in a notice a plaintiff is required to serve on a defendant in an action that includes a constructionrelated accessibility claim.

Senate Bill 140 (Leno) would change the Stop Tobacco Access to

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Kids Enforcement (STAKE) Act definition of tobacco products to include electronic devices, such as electronic cigarettes, that deliver nicotine and make furnishing such a tobacco product to a minor a misdemeanor.

This bill would change the location restrictions for smoking cigarettes and other tobacco products to include the STAKE Act’s new definition of tobacco products, and would make the use of electronic cigarettes in some of these restricted locations a violation punishable as an infraction.

Assembly Bill 14 (Waldron) would create the Unmanned Aircraft Task Force. The task force would be responsible for formulating a comprehensive plan for state regulation of unmanned aircraft. The task force would be required to submit, among other things, a comprehensive policy draft and suggested legislation pertaining to unmanned aircraft to the Legislature and the Governor on or before January 1, 2018.

The bill would provide that these provisions are repealed on January 1, 2022.

Assembly Bill 37 (Campos) and Assembly Bill 56 (Quirk) would each generally prohibit public agencies from using unmanned aircraft systems, or contracting for the use of unmanned aircraft systems, as defined, with certain exceptions applicable to law enforcement agencies and in certain other cases,

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including when the use or operation of the unmanned aircraft system achieves the core mission of the agency and the purpose is unrelated to the gathering of criminal intelligence, as defined.

Assembly Bill 45 (Mullin) would express the Legislature’s intent to enact legislation that would establish curbside household hazardous waste collection programs, door-to-door household hazardous waste collection programs, and household hazardous waste residential pickup services as the principal means of collecting household hazardous waste and diverting it from California’s landfills and waterways.

Assembly Bill 201 (Brough) would state that a local agency is not preempted by state law from enacting and enforcing an ordinance that restricts a registered sex offender from residing or being present at certain locations within the local agency’s jurisdiction.

The bill would authorize a local agency to adopt ordinances, rules, or regulations that are more restrictive than state law relating to a registered sex offender’s ability to reside or be present at certain locations within the local agency’s jurisdiction.

Assembly Bill 205 (Wood) would extend to the City of Eureka in the County of Humboldt, the City of Fairfield in the City of Solano, and the Counties of Humboldt and Lake special

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registration provisions applicable to vacant real property in the Cities of Palmdale and Lancaster in the County of Los Angeles or the City of Ukiah in the County of Mendocino. By expanding the scope of the crime of perjury and by imposing new duties on local law enforcement agencies, this bill would create a state-mandated local program.

Assembly Bill 237 (Daly) would require, before the adoption of any new parcel tax, the legislative body of a local agency, as defined, to provide at least 90 days’ notice of the vote to enact the proposed parcel tax to the owner of each parcel affected by the tax.

This bill would require the notice to include specified information and to be provided to the property owner in a specified manner. This bill would provide that the local agency may recover the reasonable costs of the notice from the proceeds of the parcel tax.

With 10 new Senators and 37 new Assembly Members, one can reasonably expect much more to come before the late February legislative deadline for new bill introductions. Stay tuned.

Jon D. Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

O

ne of my long term residents wants to change apartments. He’s been a great tenant, no problems, always pays on time, I’m OK with his request but want to know the best way to handle it. What are my options?

There are a couple of ways to handle the transfer. The issues of surrender of possession of the existing unit, inspection of the condition of the existing unit,

transfer of and/or payment of security deposit for the new unit, assurances that the resident fully performs as agreed should be addressed. Typically, most lessors would treat the transfer as a separate and distinct transaction, requiring the preparation of a new tenancy agreement for the new soon to be created tenancy at the new Premises.

The new rental agreement will identify the new Premises, and will state all of

the terms that you have agreed to. Prior to executing the new rental agreement, you should inspect the current Premises to ensure that there is no damage, that there are no unauthorized and unknown sub-tenants that might complicate the transfer, and that the existing security deposit will either be available for transfer and/or the resident is able to Q&A — continued on page 14

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Q&A — continued from page 12 pay any shortfall. The termination of the existing tenancy should be conditioned upon the commencement of the new tenancy and the full and faithful performance of the agreed upon terms. The execution of a new tenancy agreement would serve to restart the clock, so that an existing tenant, who had resided in the former Premises for over a year, would only require service of a thirty day notice to terminate the tenancy for the new Premises up until he resides there for one year. Alternatively, many Lessors will simply prepare and execute a lease addendum whereby the Premises address is changed from the existing unit to the new unit. Unless the issues above are addressed in the addendum, this can be problematic for a variety of reasons, i.e. an unknown sub-tenant remains in the vacated unit, there is damage, or some other complication that arises during or after the effective date of the addendum. Further, unless

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properly drafted, the resident may be entitled to sixty days’ notice of termination for the new unit even though he has not yet resided in the new unit for one year.

When I serve my three day notices to pay rent or quit, I know that I’m supposed to include some information directing the tenant where to pay and when. I heard that some judges are requiring additional information be put on the notice. Can you explain these requirements?

Of course. When preparing a three day notice to pay rent or quit be certain that you are using the most current forms provided by your apartment association.

By statute, you are required to ‘state the amount of rent due, the name, telephone number, and address of the person to whom the rent payment shall be made, and if payment may be made personally, the usual days and hours that person will be available to receive the payment.’ Most judges interpret this requirement as allowing the name of an owner entity, i.e. an LLC or partnership name, to be stated as the “name of the person” to whom payment should be made rather than an individual person’s actual name. Recently some judges are interpreting this provision to require the actual name of a person, an individual, to deliver the rent to, rather than merely stating the name of the entity owner to whom the payment should be made payable. Since this appears to be a

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growing trend and a defense commonly raised by tenant advocates, it is best to anticipate the defense and include the name of the actual person that is authorized to accept the rent payment.

Additionally, ensure that the address provided for payment is an actual physical address where the rent may be tendered rather than a PO Box or a drop box. If a physical address is not stated on the notice, then California law provides that the rent will be deemed received by you on the date of mailing if the tenant provides evidence of the mailing, whether or not you actually received it!

When my most recent resident moved in several months ago, he deducted one hundred dollars from his second month rent because he said he had to fix a few things in the unit. I didn’t say anything at the time, I needed the unit rented, and I didn’t want to upset my new tenant. Since then, he has been able to find something wrong each and every month, deducting a little bit each time. I told him I didn’t think that was right, but he did it again this month. He told me that California law says he can “repair and deduct” for anything wrong in his apartment. Is this true?

No. California law, specifically California Civil Code Section 1941.2, provides that a residential tenant my make repairs and deduct the cost from the rent only Q&A — continued on page 16

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Q&A — continued from page 14 under certain very limited circumstances. These limited circumstances require the tenant to give the landlord notice of the dilapidation before using the repair and deduct remedy. After giving notice, the landlord has a “reasonable time” to make the repairs, before entitling the resident to repair and deduct. Only defects that are serious, and render the premises uninhabitable will qualify for this remedy.

Tenants may only invoke this remedy twice in any twelve-month period, and each time the remedy is utilized, the deduction cannot exceed one month’s rent. In your situation, it appears that the tenant is abusing a privilege that is reserved for tenants with serious dilapidations in their apartments.

Without providing notice to you of the defect, and an opportunity for you to correct any serious defect, the tenant is not entitled to deduct anything from his

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ther must comply with the CC&Rs. A copy of the CC&Rs should be provided to the resident upon execution of the rental agreement. Provided the resident has been notified of the rules and regulations, and his actions have caused you to be fined, then he is responsible for reimbursement of the fine.

rent. Provided you haven’t condoned his conduct, or waived your rights to accept the full amount of rent, you may demand that the tenant pay all amounts previously deducted, and become current.

I have a condominium that I rent out. I use the Apartment Association’s rental agreements and forms. My current resident is causing some problems with the homeowners association. Seems like he is parking his car illegally and the association keeps sending me notices of violation and notices of fines. Can I legally charge these fines back to the tenant?

Your rental agreement should have a provision stating that the premises are part of a condominium project and are subject to CC&Rs. The rental agreement should also state that the resident must comply with all rules and regulations of the condominium association, and fur-

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This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $120,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information.

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Rental Housing

ROUNDUP 2015

Apartment Association of Orange County

44th Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 12, 2015 • 8:30 am–4:00 pm

For more information, please contact (714) 245-9500 or visit us online at www.AAOC.com A P A R T M E N T

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Federal Focus — The NAA Connection

BY GR EG BROWN

W

e are one month into the new Congress and the gears of power are already turning furiously as the legislative process is well under way. Much to my own surprise the Congress got off to an early start and

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passed an extension of the Terrorism Risk Insurance Act (TRIA) less than a week into the new session. The President signed it shortly thereafter, taking off of the table an important issue for the apartment industry and many other business sectors. Rarely does this happen, but after the last-second fumble (I won’t say interception out of deference to our friends in the Pacific Northwest) by the Senate on TRIA, I think everyone felt obligated to move quickly. Not a bad way to start things off.

And now cue the wet blanket. The next imminent issue will not result in such a kumbaya moment between the Congress and the White House— funding for the Department of Homeland Security. This one area

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of the federal budget was short funded last year so that Congress could leave itself an opportunity to try and stop the President’s executive order on immigration. The House passed its bill, but the Senate was unable to get past the 60-vote threshold to take up the legislation so now Republicans must come up with a Plan B. If they allow the funding window to close, they could face blowback for shutting down a critical agency responsible for protecting the nation. If they drop the injurious language in order to draw Democrats and pass the legislation, Mitch McConnell (R-Ky.) faces cannon fire from the likes of Senators Cruz (R-Texas), Lee (R-Utah), Paul (R-Ky.) and Rubio (R-Fla.) inside the Senate not

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to mention the legions of conservatives on the outside who demand the GOP do something to stop the President.

This topic has helped to keep the overall issue of immigration reform on the front burner for the Congress and some action could still occur in the next two years. NAA is engaged with lawmakers as these conversations take place.

Speaking of partisan hot buttons, the House Republicans voted for the 56th time this month to repeal the Affordable Care Act (ACA). While they know they lack the votes in the Senate to pass the legislation, leadership needed to give their new members the opportunity to go on record. Interestingly, for the first time since the law was passed, there were GOP defectors. Three Republican House members voted against the legislation on the grounds that without a fully cooked alternative to the ACA, it was irresponsible to repeal the law when that would result in thousands of Americans losing health care coverage. This narrative is gaining strength not only because of Congressional action but because of a looming decision by the Supreme Court of the United States (SCOTUS) in regards to subsidies provided through the ACA. In the case of King vs. Burwell, the SCOTUS is considering whether or not the ACA allows for tax credit subsidies for eligible enrolled participants in all states or just those states that have their own health care exchanges.

Should the Court rule that it does not, then those individuals in states that use the federal exchange will immediately lose their subsidy and in theory their health care coverage. Estimates are this could be as many as 9 million people. Both sides of the debate agree that this ruling by the Court would be a deadly blow to the law, but they obviously disagree as to whether that is a good thing or a bad thing. It’s also worth noting that the issue could be remedied by impacted states if they simply started their own

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Federal Focus — continued on page 20

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Federal Focus — continued from page 19 exchange. This of course costs money and takes a lot of time but would allow their residents to receive tax credit subsidies again. This will be the most significant development in regards to the ACA since the SCOTUS ruling on the individual mandate.

Four years since its passage, the ACA is still a touchstone for Republicans in Congress. There has been somewhat of a shift from simple repeal to repeal and replace. There are even some, especially in the Senate, who want to move on to other priorities. Still, saying you hate the ACA and voting to repeal it are check-the-box exercises which every Republican must do in order to stave off primary challenges. The good news is that the President has given the GOP lots of new targets to fire at— immigration, the war with ISIS, the federal budget and tax policy.

In other news, Senate Majority Leader McConnell and the President

each got an early valentine from Senate Democrats this month. McConnell got the votes he needed to pass legislation approving the Keystone Pipeline project.

This legislation will pass the House and then go to the President before the end of the month. The President will now— assuming he sticks with his threat on the bill—be able to veto his first bill of the 114th Congress. That will mean a 50 percent increase in vetoed bills since the start of his presidency (he has only vetoed two bills since taking office in 2009). Meanwhile, McConnell will have evidence that he can govern in a divided Senate, even with less than 60 votes.

Time will tell if he can replicate this success in other substantive areas and whether those additional successes will also result in a Presidential veto.

I’ll close with a pitch for the NAA Capitol Conference. If you have not registered yet, you still can! Just go to http://capitol-naa.naahq.org/ for the registration form, detailed agenda and other materials. We have just confirmed

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HUD Secretary Julian Castro as our luncheon speaker on March 17. He joins journalist David Gregory and photographer/storyteller Platon on our speakers list in what is a packed two days of information and advocacy. The issues that NAA members will take to the Congress on March 18 are immigration, reform of the Section 8 voucher program and proposed changes to the nation’s tax code. All critical concerns for owners, operators and managers of apartment communities in every corner of the nation. I hope you will be one of the voices taking our message to Capitol Hill during the conference.

That’s all for now. Talk with you next month.

Regards, Greg

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: My residents are complaining about their electric hot water heater. They say they are only getting about five minutes of hot water while in the shower. How can I fix this issue? Jerome

Dear Jerome: The most likely problem is a faulty lower heating element. If the hot water

was a long time in coming, the issue would be in the upper element. The lower element typically goes out first as it works harder because the cold water enters the tank at the bottom. The job can be as simple as shutting down the electrical breaker to the heater and replacing the lower element and you are back in business. However, if the lower element is buried in sediment, that means the tank is full of calcium

deposits and a new element will only short out if replaced. If the tank if full of sediment, it is time to replace the tank, as there are no clean-outs on a residential electric water heater. A long term solution for your new water is to flush out the tank at least once a year to keep sediments from building up in the bottom of the tank.

Maintenance — continued on page 24

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Maintenance — continued from page 22 Dear Maintenance Men: The rental office at my building has a pond. It needs constant attention to keep the water clear. We want to stop putting in chemicals so fish and plants can live in the pond. What can we do to keep the water clear without chlorine? Greg Dear Greg: We have the perfect solution for you. It is called a bio-filter. A bio or biological filter is a natural filter that never or very rarely needs to be cleaned. They are easy to construct from a Rubbermaid stock tank, a large flower pot or even a plastic trash can. The size of the filter tank will depend on the size of the pond. As an example a 2000 gallon pond will need a 70 gallon filter tank.

How a bio-filter works is through a bacteria process in the filter that scrubs the pond water clean. Pond water is pumped into the bottom of the filter

tank and percolates through a filter medium and flows out the top of the filter tank through a pipe system. (The filter tank is not pressurized.) A number of items can be used as filter medium such as a mixture of threaded pvc elbows, cut up green scrub pads or cut up commercial floor scrubber pads. Put all the filter medium in mesh bags to keep them together and stuff as much as you can into the filter tank. A dead water area with a drain valve at the bottom of the tank is important to release any sludge build up. Set up a dead water area with a grate or inverted mesh basket to keep the filter media a few inches above the bottom and to give the incoming pond water a chance to swirl into the filter tank. As stated above, these filter pads and pvc parts will never need to be cleaned and the dirtier they get the better they work. A bio filter takes time to work as nature needs to breed the bacteria that will become the heart of the filter. Expect a six to eight week time period for the

filter to fully develop and after that you will never think about it again! As a bit of camouflage, there is nothing wrong with growing water lilies in your tank!

Good info about ponds and bio-filter can be found at: www.skippysstuff.com Dear Maintenance Men: I got an odd complaint today. After my new residents moved in, they said the gas burner on the stove would not light. The pilot light is ok, but the burner will just not light automatically. I’m pretty sure the stove worked just fine when the old resident moved out. What could have changed in such a short period of time? Sally Dear Sally: No doubt you had a cleaning crew in the unit between the old and new residents.

Sometimes the cleaning crew does too well of a job and the burner might be too clean!! Luckily this is an easy fix.

Locate the pilot flame or electronic ignition point and follow the pilot tube

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to the burner. Look at the side of the burner with a bright flash light and where the pilot tube and the burner meet, you should see small inlet holes that lead up the side of the burner.

These holes may be clogged with soap or other debris. Use a toothpick or straight pin to clean out the holes.

These tiny holes are used by the pilot flame to climb up the assembly and ignite the burner. Inspect the whole burner assembly and poke out each jet if the flame does not go all the way around the burner when ignited.

GIVE ME 15 MINUTES AND I’LL SHOW YOU HOW TO GET YOUR RENTERS TO SATISFY YOUR REQUIREMENT THAT THEY BUY LIABILITY INSURANCE. SMART APARTMENT OWNERS HAVE THEIR RENTERS PROVIDE LIABILITY INSURANCE AND DO IT EFFORTLESSLY! You know the world is changing and you have to change with it.

Everything that is important is moving to the internet and things are being done on line. Trying to get your renters to provide at least liability insurance has been very difficult in the past because of their need to locate an insurance agent and then your need to follow up, on making sure they give you a copy of their policy.

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Contact us today for further information. We also have the ability to notify the property manager or agent when a policy is purchased, cancels or renews.

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Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

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Your Voice Carries the Words of 10,000 Leases!©

BY ERNEST F. ORIENTE, THE COACH

F

rom the moment you spoke your first word as a small child, your voice and the words you select are often taken for granted—a gift you use throughout your life. As leasing professionals, you know the importance of using the telephone, because this is how a majority of your future residents contact your apartment communities.

In this article, we are going to ask you to capture your voice and listen closely to how you are handling each call—a powerful exercise for becoming a leasing SuperStar.

Capturing your voice and words: Let’s start by agreeing that capturing your voice and hearing the words you are using to lease apartments is an important first step. As a leasing professional, how much would your leasing skills and closing ratios improve if you listened to 50 or even 100 of the most recent calls you received from future residents? Capturing your voice and listening to the words you are using to paint verbal pictures about your apartment community will have a positive impact on your leasing performance

and your career in the multi-housing industry. As a resident manager or property supervisor, imagine the powerful coaching you could do with/for your leasing teams, if you could hear the five best presentations this week, given to future residents?

TIP FROM THE COACH: Using the simplest of tools, place a digital recorder next to your telephone and start the record every time a future Coach — continued on page 28

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Pack In the Knowledge!

Best Practices for Multi-Family Recycling Featuring Jessica Siderius, CPM, Allen Properties

April 23, 2015 Join us for this MEMBERS ONLY event.

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Coach — continued from page 26 resident calls your apartment community. This will give you the opportunity to hear your voice and listen to the words you are using to lease your apartment lifestyle. For a more powerful system, select a vendor who can help you automatically capture, save, and index every future resident telephone call. An important note for resident managers and property supervisors: you must receive written permission from your leasing teams to capture their

voices and we recommend a system be used just for in-bound calls from future residents, as these are the calls that increase your occupancy and define property management success.

Learning from your voice-mirror: Once you have selected a system for capturing your leasing voice, it’s now time to learn from your powerful voicemirror. Begin by play the recording of your calls from today and ask yourself these important questions as you listen to your voice-mirror: Can I hear the smile in my voice? Was my voice too

TIP FROM THE COACH: As a resident manager or property supervisor, imagine how powerful it would be to have a recording collection of the best-of-the-best in telephone presentations to share with a newly hired leasing professional. These powerful telephone presentations could also be shared during weekly leasing meetings so your entire team could continue to polish their skills and refine the verbal pictures they are using to invite future residents to your apartment communities. In addition, try comparing these telephone calls to the shopping reports used by your company—and watch to see how the scores of your leasing teams improve.

Linking your voice with your leasing success: As an added bonus, companies like Who’s Calling® or Lead Tracking Solutions® will help you and your leasing teams automatically capture every in-bound telephone call from future residents and will provide you with a special index number that is spoken out by the system at the end of each call. As a leasing professional, this becomes a wonderful audio guest card which you can go back and replay right after you finish speaking with each future resident. By replaying this message right after each call, you can add any additional notes you might have missed during the original telephone call. In addition, if you place this special index number on your guest card or traffic log, you can replay this saved call

Attention: Orange County Investment Property Owners Deferring Taxes, Essential IRS 1031 Rules & Other Real Estate Investment Strategies You Need To Know About!

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A State of the Union address on the real estate market in 2015.

Implement 1031 tax-deferred exchange strategies to increase cash flow and net worth.

How to increase your purchasing power and gain leverage for acquisitions with greater return potential.

Investment strategies that allow for pass-through tax treatment on income and capital gains.

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These events are intended to provide educational information and there is absolutely no cost or obligation Flemings Newport Beach April 2nd, 2015 6:30 PM 455 Newport Center Drive Newport Beach, CA 92660

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All information provided is for educational purposes only. There are material risks associated with the ownership of real estate, including, but not limited to, tenant vacancies, loss of entire investment, and that distributions, potential cash flows, returns, and appreciate are not guaranteed. This material does not constitute tax or legal advice. All investors should speak with their own tax and legal advisors before considering any real estate investments. Security products offered through Concorde Investment Services, LLC (CIS). Member FINRA/SIPC. Diversified Investment Strategies is independent of CIS.

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soft or too loud? Was the speed of my voice too fast or too slow? Am I proud of the way I handled the questions asked by this future resident? If I could re-do this call with the same future resident, what single improvement would I make? Now, continue this process of capturing your calls and listening to your voice-mirror for the next four weeks. Then, call us in 30 days at 435-615-8486 and tells us how your leasing skills and closing ratios improved. We want to hear your success stories!

Coach — continued on page 30 n

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Coach — continued from page 28 minutes before your appointment with each future resident! Wow! Can you imagine the response you are going to receive from future residents when you can remember the exact details of your telephone conversation from a week ago? More importantly, how will this personalized approach increase your leasing success?

TIP FROM THE COACH: As a resident manager or property supervisor, this special index number can serve a dual purpose. For example, your leasing professional, Mary, speaks by telephone to Rick Brown on Monday and schedules an appointment for a Friday morning leasing tour. Mary calls in sick on Friday so you can now ask Bill to cover for Mary and have him use this special index number to hear Mary’s original telephone call with Rick Brown.

What a concept! Bill is right in step with Rick Brown, a future resident, and Bill has a better opportunity to lease a new apartment to Rick because he has the information he needs to close this sale.

Want to hear more about this important topic or ask some additional questions about how to capture your voice-mirror or how to link your voice with your leasing success? Send an E-mail to ernest@powerhour.com and The Coach will E-mail you a free PowerHour invitation.

PowerHour Team Leader & Coach, Ernest F. Oriente PowerHour® is a thought-leader in executive recruiting services, search engine optimization (SEO), search engine marketing (SEM), national WiFi , national real estate building insurance, utility bill auditing , employee policy manuals, social media strategic solutions, affordable housing LinkedIn® professional networking groups and investment banking services and books and courses for our property management clients around the world. We deliver training on winning strategies for new growth, revenues and success in these areas: franchise options, acquisitions, financial analysis, asset disposition, referral requests, business development strategies and presentation success. Since 1995 PowerHour is the industry leader and author of the SmartMatch Alliances book, offers a 15-point audio course on ancilliary income and runs/moderates the largest property management LinkedIn® professional networking groups in the world with 100,000+ leaders sharing cutting edge industry knowledge. PowerHour® writes a regular, monthly column for 200+ industry apartment assocations since 1995 and is the founder of the PowerHour® Leadership Academy.

Follow us on Facebook® plus Twitter® and connect with us on LinkedIn®.

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5 Social Media Marketing Tips for 2015

BY ANDREW GREENHALGH

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his past November, team members from Apartment SEO had the privilege of attending SMX (Search Marketing Expo) Social Media 2014 in Las Vegas, NV. The event was packed with cutting-edge social trend knowledge and valuable tips for increasing exposure via all Social Media platforms. Apartment SEO loves sending its team to conferences and training sessions outside of the mulitfamily industry, as it allows us to bring the latest and greatest technical and strategic marketing best practices to the won-

derful world of apartments. So, here is an inside look at the Top 5 insights we took from SMX Social, and how you (or Apartment SEO) can apply them to your social media marketing strategy in 2015.

1. All Content Needs Good Design It may come as no surprise to most that valuable and engaging content is still the main ingredient in any social media strategy recipe.

However, even the most helpful and engaging piece of content on the internet is useless if it does not

have an appealing user experience (UX) to compliment it. The way your content is “designed” is what sets your message apart from every other grouping of words that are trying to capture people’s attention on the web. Whenever possible, break your content up into lists, separate your content into shorter paragraphs with one idea explored in each paragraph. This makes your content easier to consume, and therefore easier to share!

Social Media — continued on page 32

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Social Media — continued from page 31 2. Catchy Title, or Social Sharing Machine?

In the modern age of information overload, titles of your social posts have become almost as important as the content within them. Title have the power to evoke curiosity and set expectations for the reader. When your title is written well and expectations are set properly, readers are more likely to engage with your

content. As social expert Jordan Kasteler stated in his Designing for Social Media Sharing presentation, its not uncommon for people to share an article or post strictly based on the title and thumbnail image, without even reading the content the whole way through.

Even though titles possess this power, it is important to use such powers for good, and ensure your titles do not become misleading or cause your content to lose quality.

You’ll get a lot more than this out of our machines.

4. Scheduled, Not Automated Managing a full-scale social media marketing campaign can be very time consuming. Thanks to many of the latest tools reviewed in Travis Wright’s talk on Social Tools Super Session planning and executing your social strategy can be easier than ever. However, with these tools making social media marketing “easier” it is important to note the distinction between scheduling and automation. Scheduling is a system that allows our social media posting process more streamlined, while automation is a slippery slope towards spammy and low-quality duplicate content across platforms that can actually end up hurting your online brand identity. It is crucial to remain dedicated and consistent with content production, without letting new tools and technology replace honest, valueadding content.

If your ancillary income efforts seem like scrounging for loose change, contact Coinmach today to add additional revenue to your bottom line.

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3. No Dead Ends!

Possibly the best rule to live by when designing your website or social post is No Dead Ends for your visitors, meaning always providing a “next step” for the user to further engage with your content.

A good example of this would be easy-to-use social sharing buttons that allow users to engage with and promote your content for you. As detailed in Marianne Sweeny’s Social Experience presentation, most website social sharing buttons are located in the footer, but rarely get viewed or clicked on. In her own words, “if you bury it, they will not come”.

5. Pay It Forward…

With all of the techniques and best practices discussed above, you work diligently to produce valuable content worthy of your well-planned social campaign, but what if nobody sees it? With the increasing level of content available online, the amount of people your posts actually reach “organically” is declining

Get more with Coinmach: • Increased Resident Retention • Generous Revenue Sharing • Dedicated, Local Account Team • Credit Card, Smart Card and Cash Options • Comprehensive Online Laundry Management Portal

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California

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Servicing all of Orange County California Rooter & Plumbing offers a wide variety of plumbing and drain cleaning services; electronic leak detection, backflow testing/service, gas and custom repiping, water heater repair and replacement to all sewer and drain clearing needs. *Account Price

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Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $68.00........................................ $99.50 BASIC SERVICE CALL .................................................................................. $68.00........................................ $99.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $75.00........................................ $99.50 ROOF ACCESS 3" or 4" up to 140' .................................................................... $181.00...................................... $250.00 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $690.00...................................... $950.00 Backflow Testing/Service ................................................................................................................ Call for pricing

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Social Media — continued from page 32 rapidly, especially on Facebook. If you want to have your quality content reach as many people as possible, you must consider paying to boost your reach. By investing a small amount (as little as $1 per day) you can increase your reach, generate page likes and, and encourage post engagement. Social media is free to use, but no longer free to “do”. Make the small investment to

enhance your campaign and ensure your story is really getting out.

These insights are just the tip of the gigantic Social Media iceberg that was explored at SMX Social Media 2014. Even with all the new industry insights and marketing strategies being discussed, it is important to note that the overall theme for apartment marketing remains consistent: Social Media is a vital marketing platform with the power of attracting new residents and increasing retention. Make sure you are

optimizing your social media strategy as it becomes increasingly prevalent in all the best multifamily marketing campaigns of 2015.

Andrew studied economics and entrepreneurship at UC Berkeley, and began his career in multifamily as a leasing agent for Equity Residential. He now combines his on-site experience with his education and internet marketing expertise as the Search Marketing Manager for Apartment SEO.

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Call Mike at

1-800-541-1967

Sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com n

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WORKPLACE HARASSMENT Are Your Employees Up to Date on Training?

AB 1825 (Government Code Section 12950.1) requires all employers who employ 50 or more persons to provide two hours of training to supervisors in the prevention of sexual and workplace harassment every two years.

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Each attendee will receive a Certificate of Completion after completing the training.

Tom Cummings Wesierski & Zurek, LLP

Presented By:

Date:

Tuesday, March 24, 2015

Time:

Registration — 8:30am Program — 9:00–11:00am

Cost:

Members — $50 Non-Members — $70

Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701

2 CEC Points

Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on March 24, 2015

Name____________________________________________________________________________________________________________________________________________________________________ Company Name______________________________________________________________ Address ______________________________________________________________________________ City/State/Zip ________________________________________________ Daytime Phone _____________________________ Fax __________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No

Email _____________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card # ___________________________________________________________________________________________ Expiration Date __________________________________________ Name on Card _______________________________________________________________ Signature ___________________________________________________________________________ Credit Card Billing Address __________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505 A P A R T M E N T

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44th Annual Trade Show & Conference Thursday, March 12, 2015 Orange County Fair & Event Center, Costa Mesa, CA

“FREE” 2015 Trade Show Seminars AAOC is proud to announce our “Rock Solid” Education Conference line-up. There will be four seminars that will run throughout the day during the trade show. Each seminar is being presented by rental housing industry experts.

9:15 – 10:15 am

Encore Presentation: 1:00 – 2:00 pm

Making Your Residents Feel at “Home on the Range” • • • • • • •

How to stay motivated and not lose the passion Are you really at your best today?

Knowing your company ladder to success How to be a Team Player How far do you want to take this opportunity?

Let’s all get back “to the basics”!

Remembering what we do for a living! “We help people find homes!”

Sponsor:

Michael Benton Senior Vice President of Sales, NPM Staffing

10:30 – 11:30 am

Encore Presentation: 2:15 – 3:15 pm

Legal Update — “Saddling Up” for 2015 • • • •

2014 Legislative Recap – What’s new for 2015 Eviction and Landlord Tenant Litigation Updates — Stuff You Have to Know to stay out of trouble!

The Latest and Greatest Tenant Screening Practices!

The Management Practices the Best of the Best Use!

Sponsor:

Stephen C. Duringer, Esq. The Duringer Law Group, PLC, AAOC Board Member

Sponsor:

11:45 am – 12:45 pm

5th Annual Rental Housing Economic Forum — Calmer Waters or the Wild West Revisited?

Nick Lieberman, Moderator AAOC Past President, President, Bona Fide Mortgage 3 6 3-15 Apt News.indd 36

The panel of experts will delve into the financial, socio-economic and political factors that influence rental housing and the overall real estate community.

Dr. Mira Farka Department of Economics at California State University, Fullerton Jonathan Lansner Orange County Register’s Business Columnist and Real Estate Blogger A P A R T M E N T

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Rick Sharga One of the country’s most frequentlyquoted sources on real estate, mortgage and foreclosure trends.

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The Rental Housing Industry Event You Won’t Want to Miss!

Thursday, March 12, 2015 8:30 am – 4 pm Orange County Fair & Event Center Costa Mesa, CA

All the finest industry resources gathered in one location: • • • • • • • • • • • •

Accounting Appraisal Asphalt & Concrete Banking & Lending Cable & Communications Carpet & Window Covering Cleaning Collections Construction Decks Doors & Windows Drywall

• • • • • • • • • • • •

Environmental Services Financial Planning Fire & Flood Restoration Gutters Heating & Air Insurance Landscape Laundry Legal Legislative Services Maintenance Mold Remediation

• • • • •

Pest Control Plumbing Pool & Spa Property Management Real Estate Rental Publication Resident Screening Roofing Security Tax Planning Towing And much more!!

• • • • • •

This is a MUST attend event!!!

Platinum Sponsor:

•

Attend seminars that can help you better your business (see opposite side)

•

Network with fellow property owners and managers

•

Door prizes, raffles, cash prizes, and more!

•

Admission is FREE! — Note: The OC Fair & Event Center charges a parking fee.

Gold Sponsors:

For More Information: Phone: 714.245.9500 Fax: 714.245.9505 www.AAOC.com

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44th Annual Trade Show & Conference Thursday, March 12, 2015, 8:30 am – 4 pm Orange County Fair & Event Center, Costa Mesa, CA

BACK BY POPULAR DEMAND 11:45 am – 12:45 pm

5th Annual Rental Housing Economic Forum: Calmer Waters or the Wild West Revisited?

Moderated by AAOC Past President Nick Lieberman

This years FEATURED panelists: Dr. Mira Farka is a professor of Economics at California State University. She received her Ph.D. in Economics from Columbia University, New York, in 2004 with concentration in financial economics, monetary policy and asset pricing and applied macroeconomics.

Dr. Mira Farka

As research associate for the Institute of Economic and Environmental Studies at CSUF, Dr. Farka has developed national and regional models that are used to forecast economic variables for the annual Economic Forecast for the Nation, Southern California and Orange County and the Midyear Update. Together with Dean Puri, Dr. Farka co-presents these analyses in the annual and midyear economic forecast conference.

Jon is The Orange County Register’s business columnist and real estate blogger.

Since 1986, Jon has covered the Orange County economy and its real estate scene as a reporter, editor and columnist for The Register. The Lansner on Real Estate blog was launched in March 2006.

Jonathan Lansner

Rick Sharga 3 8 3-15 Apt News.indd 38

Jon is a New York City native, a graduate of the University of Pennsylvania’s Wharton School, and was the 2005-2006 president of the Society of American Business Editors and Writers.

Rick has appeared on the CBS Evening News, NBC Nightly News, CNN, ABC World News, CNBC, FOX and NPR and is one of the country’s most frequently-quoted sources on real estate, mortgage and foreclosure trends. Prior to joining Auction.com, Rick was an Executive Vice President and primary spokesman for Carrington Mortgage Holdings, and prior to that he spent 8 years at Realty Trac as Senior Vice President. He is on the board of directors of REOMAC and a member of the Five Star National Servicing Association and was on the Inman 100, an annual list of the most influential leaders in real estate in both 2013 and 2014.

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Property Owners and Managers Are Needed to House OC Veterans

BY KAREN ROPER

T

here are at least 446 veterans who are homeless on any given night in Orange County according to the 2013 Orange County “Point in Time Homeless Count”. In addition, to this number, there are more than 2,000 veterans with incomes below 50% of the County’s median income applied on the Orange County Housing Authority waiting list for housing assistance during a two-week period in February 2012. This demonstrates the immediate needs of local veterans

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for basic shelter and for long term decent, safe and affordable housing.

The 2013 Annual Homeless Assessment Report (AHAR) to Congress stated that many homeless veterans need supportive services and case management to successfully transition from homelessness to permanent housing. In addition, these veterans typically do not have the financial resources to pay rent. They may also face barriers such as poor credit, prior evictions or lack of funds for a security

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deposit or other move-in expenses.

To help address the needs of homeless veterans, the Orange County Housing Authority (OCHA) has applied for and received HUD Veterans Affairs Supportive Housing (VASH) vouchers.

These Vouchers are reserved exclusively for homeless U.S. Veterans receiving services from the Veterans Affairs (VA) Medical Center in Long Beach. VASH veterans receive extensive case manageOC Veterans — continued on page 40

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OC Veterans — continued from page 39 ment from the VA and also receive support from the Orange County Veterans Service Office, in combination with housing assistance provided by OCHA. This collaboration has proven successful in housing over 400 VASH veterans since the first allocation of 70 VASH Vouchers was awarded in 2009.

OCHA recently received its 6th annual VASH Voucher award and can now assist up to a total of 580 homeless veterans. Approximately 70% of the currently assisted VASH veterans are single persons and the remaining 30% are families.

Veterans who receive a VASH Voucher are able to shop for a rental unit of their choice and pay approximately 30% of their household income for their share of rent. OCHA pays the balance of rent directly to participating property owners and managers. In addition to providing monthly housing assistance payments, OCHA has also

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secured other funding to help eligible VASH veterans with move-in costs such as security deposits.

In addition to VASH veterans, OCHA is also issuing regular Housing Choice Vouchers to other Veterans who received priority placement on the Housing Choice Voucher Program waiting list. As a result, there are a record number of veterans with Housing Vouchers currently seeking rentals at this time and OCHA is reaching out to rental property owners and managers who can help our veterans find housing in Orange County. Those who are interested can list available rental units at no cost on OCHA’s referral listings by calling: 714/480-2866 or visiting OCHA’s website at OChousing.org.

In addition to the OCHA programs, the VA has a program called Supportive Services for Veteran Families (SSVF) which is administered by various service providers in Orange County. SSVF is a housing-stability program, primarily

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designed to help homeless Veterans and their households. Services may include payment of the move-in deposit and for non-VASH Veterans or payment of their rent for a short period of time.

Additionally, for Veteran households who are behind in their rent, SSVF can, in some cases assist Veterans with their arrears. For more information on SSVF, contact Phil Bowers at: 714/615-2279.

Karen Roper has worked for the County of Orange for 34 years. She has a Bachelor’s Degree in Business Administration and a Master’s Degree in Business Administration. A majority of Karen’s career has been devoted to the development and implementation of housing, human service programs, and systems of care that improve the quality of life for the residents of Orange County. In April of

OC Veterans — continued on page 44

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ATTENTION ALL MAINTENANCE PROFESSIONALS AND APARTMENT OWNERS:

Have you been EPA Certified?

Do you need a refresher?

Professions affected include: Contractors, Painters, Electricians, Plumbers, and More

Lead: Renovate, Repair & Paint Rule (RRP) (40 CFR 745) EPA Regulation requires all contractors and others performing renovations on properties constructed prior to 1978, receive certification by an EPA Accredited Trainer.

Make sure you are certified and current with your certification. Violations of this regulation can result in up to $37,500 in fines.

DON’T LET THIS HAPPEN TO YOU!

Dates Available:

Cost:

Location:

To register:

Refresher Course 7:45 am–12:00 pm

January 21, 28 February 19, 25 March 17, 25 April 14, 28

Initial Course 7:45 am–5:00 pm

May 20 June 24 August 19 October 27

February 26 May 14 September 22 November 12

Member — $100 Non-Member — $125

National Econ Corporation 1899 S. Santa Cruz Street, Anaheim 92805

Member — $175 Non-Member — $200

(Directions at: www.nationalecon.com/training/location)

Call the AAOC Office at (714) 245-9500 Visit the website www.AAOC.com

RESERVATIONS/CANCELLATIONS REQUIRE 72-HOUR NOTICE

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No Retiree Health Coverage—Now What?

BY JASON SHERR

A

in 2014.* How can you help make sure rising health care costs don’t wreck your carefully laid retirement income plans? Here are some health insurance ideas for you to think about:

nother cherished retiree benefit left to the dust heaps of history.

As health care costs continue to increase faster than inflation, many employers are re-evaluating their ability to offer retiree health insurance coverage. In fact, according to human resources consultant Aon Hewitt, the number of large employers providing subsidized retiree health benefits declined from 50% in 2004 to 25%

Consider Obamacare Before the health insurance marketplace mandated by the Affordable Care Act (a.k.a. Obamacare) opened its virtual doors in 2014, the Consolidated

* Employers Will Continue Sponsoring Health Benefits for Employees and Retirees, but Deliver Those Benefits in New Ways. Aon Hewitt Research as reported by prnewswire.com, Feb. 19, 2014.

Omnibus Reconciliation Act (COBRA), which allows people to keep their jobbased plans for 18 months after employment ends, was the only option—albeit an expensive, temporary one—for guaranteed health coverage.

Now anyone can buy an individual plan through the health insurance marketplace, or “exchange,” and insurers may not turn applicants away for preexisting conditions. Depending on your household size and income, you may also qualify for tax credits that can

WESIERSKI & ZUREK, LLP ATTORNEYS AT LAW

Wesierski & Zurek is a full service firm.

We provide consultation and representation for property owners and property managers on any issue for which owners and managers may need legal advice or representation, including: 1. Unlawful detainer actions 2. Defense of claims or lawsuits by tenants, or applicants concerning Fair Housing, mold or other habitability issues, ADA claims, or any other type of claim brought by a tenant or applicant against an owner or manager 3. Defense of claims by employees concerning workplace harassment or other workplace issues, wage and hour claims or any type of claim brought by an employee against an owner or manager 4. Defense of any type of personal injury claim brought by a tenant, applicant or visitor to the rental property 5. Business Employment Practices, Employer Personnel Handbook/ Manual Issues

www.wzllp.com

email: tcummings@wzllp.com

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1 Corporate Park Suite 200, Irvine, CA 92606 Tel: (949) 975-1000 Fax: (949) 756-0517 4 2 3-15 Apt News.indd 42

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lower your monthly premiums. Since losing health coverage is considered a “qualifying life event,” you may sign up for insurance through the marketplace outside of the annual enrollment period.

You normally have 60 days from the qualifying event to do so.

To learn more about the Affordable Care Act and your insurance options, visit healthcare.gov.

Another option: COBRA COBRA is a federal law that requires most employers to offer former employees group health insurance for 18 months after termination of employment or retirement. Although your insurance coverage may be continued at group rates, your monthly premiums may skyrocket since your employer will no longer subsidize them. In most cases, COBRA coverage is considerably more expensive than purchasing a new plan through the health insurance marketplace.

If you elect to continue your group

health insurance coverage under COBRA, you should obtain other coverage as soon as possible after COBRA coverage ends. You’ll qualify for a special enrollment period for the health insurance marketplace when your COBRA coverage ends. If you decide to end COBRA coverage early, however, remember that your timing counts. Under those circumstances, you’ll be allowed to purchase insurance over the marketplace only during the open enrollment period.

Enroll in Medicare at 65 If You’re Retired Medicare is the primary health insurance provider for most Americans 65 and older. You should visit your local Social Security office three months before your 65th birthday to enroll in Medicare.

• Medicare Part A helps cover inpatient care in hospitals. Most people don’t have to pay premiums

for Medicare Part A. • Medicare Part B covers doctors’ visits. However, you will have to pay monthly premiums and copayments. You should enroll in Part B when you enroll in Part A unless you or your spouse work beyond age 65 and you have health insurance from your employer.

Otherwise, don’t wait.

•

Medicare Part D is the prescription drug coverage, which requires a monthly premium, which varies by plan, and a yearly deductible for this coverage. You also have to pay part of the cost of your prescriptions, including copayment or coinsurance. Costs will vary depending on which drug plan you choose.

• Medigap policies, which you have to purchase, pays Medicare deductibles, copayments, and some other Health Coverage — continued on page 44

Receive 10% off your project cost using promo code: PAVETHEWAY

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One Inch Pavers Installed Over Existing Concrete We are Southern California's exclusive provider of the newest, most innovative “Paving Overlay System.” Our revolutionary system is elegant, durable and affordable and has been thoroughly tested, proven and installed on both commercial and residential projects. The unique overlay system provides an economical and eco-friendly alternative by eliminating the need to demo existing concrete.

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Health Coverage — continued from page 43 out-of-pocket costs associated with Part A and Part B. In most states, there are 11 standardized Medigap policies. These policies are standardized across the insurance industry, which means you can compare the same policy across insurance providers based on premiums. Be sure to sign up for Medigap insurance within six months of enrolling in Medicare Part B to help ensure that your application is accepted.

To learn more about Medicare, visit medicare.gov or call 1-800-MEDICARE, 24 hours a day, seven days a week.

Talk With Your Financial Advisor Understanding how health care and health insurance costs affect your retirement is essential to putting together a retirement income plan that truly helps meet your needs. Your

Financial Advisor can help you make informed and realistic decisions about what lies ahead.

Insurance products are offered through nonbank insurance agency affiliates of Wells Fargo & Company and are underwritten by unaffiliated insurance companies.

OC Veterans — continued from page 40

This article was written by/for Wells Fargo Advisors

Orange County’s Commission to End Homelessness

and provided courtesy of Jason Sherr, First Vice

and the HCD Housing Commission. In her role as

President-Investment Officer in Irvine. He can be

Director of OC Community Services, Karen oversees

reached at 949-862-1248 or Jason.Sherr@wfadvi-

the following Divisions: Office on Aging, Veterans

sors.com. Investments in securities and insurance

Service Office, Community Investment Division/

products are: NOT FDIC-INSURED/NOT BANK-

Orange County Workforce Investment Board,

GUARANTEED/MAY LOSE VALUE. Wells Fargo

Orange County Housing Authority, Homeless

Advisors, LLC, Member SIPC, is a registered broker-

Prevention Division, and the Housing and

dealer and a separate non-bank affiliate of Wells

Community Development Division.

2008, Karen was appointed to the position of the Director of Housing and Community Services Department now known as OC Community Services.

In addition to her role as Director of OC Community Services, Karen is also the Executive Director of

Fargo & Company. ©2014 Wells Fargo Advisors, LLC. All rights reserved. 0314-05375 [93194-v1] 03/14

Where else but at…

ORCO APARTMENT SUPPLIES for all of your apartment repair needs!

6420 Roland St., Buena Park, CA 90621 • (714) 562-0800

www.orcoaptsupplies.com Toll free no.

(888) 255-ORCO e-mail address: orcoapt@orcoaptsupplies.com

Vertical Blinds

Stanley White Vinyl Series Closet Doors

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Model: Frigidaire FFGF3005MW Pilotless Ignition

Apartment Vertical

Dealer of Hill Bros deck/patio materials

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MAILBOXES $35/door A P A R T M E N T

CARPET SALE $11.90/SY INSTALLED w/ 6LB 1⁄ 2 pad

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Hotpoint Model: 30" Gas Pilotless RGB508PEF1WH

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January General Membership Meeting Recap

W

hat’s a great way to ring in the new year? Having over 200 members in attendance for the first General Membership Meeting of the 2015, that’s what!

The meeting began as Nick Lieberman called Prestige Property Management to the stage to thank them for being the General Membership Meeting sponsor. Company representative Brad Clark, spoke for a few minutes to explain some of what Prestige Property Management offers AAOC Our speaker for the evening, Mr. Stephen C. Duringer, Mark Bridge of Marcus & Millichap presents his members. The second sponsor of the Esq., provided attendees with a plethora of informa- raffle prize to one lucky attendee. evening was Luther Burbank Savings. tion about rules, regulations and updated 2015 laws.

Warren Ramsey accepted the Certificate of Appreciation and told the crowd a The fun began with an awesome raffle for many years. AAOC was extremely bit about Luther Burbank. We thank honored to have Assemblyman Wagner prize drawing experience! Many of the both Prestige Property Management on hand to swear in the 2015 Board of PSC members donated raffle prizes and and Luther Burbank Savings for their Directors, including Nicholas Dunlap as many members left very happy. Thank continued support! the new President of AAOC. Nicholas you to all that donated prizes that Nick then had the pleasure of gave a brief few words and introduced made for a fun-filled event. welcoming Assemblyman Donald P. Along with Lou, Director of Lou Penrose, our Executive Director.

Wagner to the stage. Mr. Wagner has Education & Special Events, Veronica Lou introduced the Product & been a supporter and friend of AAOC Service Council members in attendance. Copeland then presented certificates

It was an honor to have Assemblyman Donald P. Wagner present to install our slate of officers.

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One of our sponsors for the evening, Prestige Property Management was front row center, greeting attendees with smiling faces!

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Congratulations to the graduating class of the Fall 2014 Certified Housing Provider Education Program!

to a very special group of people, our 2014 Fall Certified Housing Provider Education Program graduates. This group of individuals passed a comprehensive 11-week education course, learning the ins and outs of the rentalhousing industry. Congratulations to all graduates!

The night’s guest speaker was the ever popular Steve Duringer, back for the 5th Annual Legal Corner Live…V!

Steve continues to be a favorite. Steve informed the crowd of new laws and issues facing the rental housing industry in 2015. His presentations are always eye opening and informative. You won’t want to miss the next one! Mr. Duringer will be presenting a Legal Seminar at the Trade Show on March 12, 2015. He will present at 10:30– 11:30am with an encore presentation from 2:15–3:15pm.

A new face of Luther Burbank Savings, Warren Ramsey was on hand as another sponsor for this meeting. Welcome Warren, and thank you Luther Burbank Savings!

As a reminder to everyone, there will be no General Membership meeting in the month of March, but don’t miss our 44th Annual Trade Show and Conference on Thursday, March 12th at the Orange County Fair & Event Center. Come join the rodeo, hope to see you at the Rental-Housing Round-up!!

Our meeting had the largest attendance to date…a packed room of over 200 attendees!

Friends and Past Presidents of AAOC, Alan Dauger (left) and David Cossaboom, catch up before the meeting.

We proudly introduce the 2015 Board of Directors!

A new year, a new incoming President for AAOC. Congratulations, Nicholas A. Dunlap!

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Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers

Instructed by: Fair Housing Council of Orange County Date:

Thursday, April 9, 2015

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners ** Cost includes Fair Housing Certificate

3 CEC Points Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on April 9, 2015 Name____________________________________________________________________________________________________________________________________________________________________ Company Name______________________________________________________________ Address ______________________________________________________________________________ City/State/Zip ________________________________________________ Daytime Phone _____________________________ Fax __________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No

Email _____________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card # ___________________________________________________________________________________________ Expiration Date __________________________________________ Name on Card _______________________________________________________________ Signature ___________________________________________________________________________ Credit Card Billing Address __________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505 4 8 3-15 Apt News.indd 48

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

A Special Welcome to Our Newest Members!

Palmyra Apartments Mifsud Family L.P. Anthony & Veda Flynn Cesar & Carmen Garcia Earl Weltmer Wolfe Managing GP Inc. Kathy Dixon ADVA Properties, LLC Fujimoto Property LeoMurray Properties Estancia Downey Apartments

Run Credit Checks via the Internet 24/7 and save up to $5.50 per applicant!

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500 A P A R T M E N T

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New PSC Members Apartment SEO 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 Contact: Ronn Ruiz (877) 309-7363

Republic Windows & Doors 2623 W. Woodland Dr. Anaheim, CA 92801 Contact: John Gunnison (714) 527-2804

Credit Union of Southern California 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 Contact: Dexter De Mesa (562) 698-8326 ext. 1888

SatisFacts & ApartmentRatings.com 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 Contact: Doug Miller (866) 655-1490 ext. 100

Fast Eviction Service 474 W. Orange Show Rd. San Bernardino, CA 92408 Contact: Lyn Mills (909) 889-2000

Zillow Rental Network 1301 Second Avenue, Floor 31 Seattle, WA 98101 Contact: Russ Pengelly (206) 515-8234

NPG Nelson Paving PO Box 1515 Perris, CA 92572 Contact: Sharon Nelson (951) 940-0200

For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

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Company Overview: In 2013, Ronn Ruiz, along with business partner Martin Canchola formed ApartmentSEO (ASEO) as a solution to the industry. ApartmentSEO is a Full Service Internet Marketing firm, designed to get your website priority placement in major search engines thru Search Engine Optimization (SEO), and Search Engine Marketing (SEM), such as a Pay-Per-Click via Google AdWords. In 1Q2014 we launched Social Media Marketing, Reputation Management and Website Design.

Because we work exclusively with the Property Management industry, we understand your business and apply decades of industry knowledge and hands on experience to market your communities.

SEO Strategy: Marketing is all about strategy and planning. It takes precise direction and the right partners to execute the vision and purpose for the intended results. SEO takes on a life of its own in today’s various marketing channels, and while the benefits can be long term, the results take time and strategy. We have an entire team dedicated to your organic local search rankings, and apply consistent quality and attention to detail with every campaign. In fact, our clients averaged a 21% gain in website traffic by our on-page and off-page efforts in 2014 alone.

SEM/PPC Strategy: In a recent “State of Paid Search” report for 2015, 88% of the businesses surveyed said they felt their Pay-per Click (PPC) marketing was successful in 2014 , and 71% said they plan to spend more on PPC in 2015. Google AdWords was the source 70% of businesses planned to spend most money in, followed by 55% on Facebook Ads. Our idea for your SEM strategy is simple: Get the best results, while spending less money per click. In fact, we are one of the rare agencies that offer flat management fees. So more of your money goes towards key words.

Social Media Strategy: Did you know that Social is now THE top Internet activity? In fact, Business Insider’s recent study shows that “American’s spend more time on social media than any other major internet activity, including email”. We believe if you’re open for business, you need to socialize with your online audience as you would with your offline consumer. Our strategy is just that! You focus on the offline (in person) prospect or resident, 5 0 3-15 Apt News.indd 50

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and we’ll focus on your online presence. We’ll start with Facebook and their 1.2 billion monthly active users, who also engage on Twitter, Pinterest, Tumblr, YouTube, Vimeo, Google +, social blogs and more. Our efforts will boost your social and search presence, guaranteed. Want more from your Social Media Marketing? Well, you’re not alone. In fact, 29% of the respondents in the “State of Paid Search” report, said they’ll be increasing their social ad spend. How? 55% on Facebook Ads, and 39% on Twitter ads. Be assured, we can manage it all.

Reputation Management Strategy: Remember the days when the BBB use to hold your business consumer rating? Now with the Social world, your reputation is exposed across multiple social platforms whether you want it out there or not. It’s been said that 79% of consumers trust online reviews, and a whopping 90% use reviews to impact their buying decision. We believe that you not only have to listen to your consumer, you have to engage with them. Often times, it may be THE one time your prospects get to “know” you by what people are putting out there. Our strategy is to not only monitor your reputation, but we help you engage and respond in a timely fashion, thus having a voice to take control of your online reputation.

Website Design and Hosting: If we’re going to get your website top placement, it was only right that we also impact the look, feel, and design with highly optimized content management & search engine functionality.

So we launched a web design division with customized or template design options to fit every property and budget.

Solutions: As a boutique agency, quality is our #1 priority, as is our reputation. We have hundreds of properties and over 100,000 units under management today. Our clients include National, Regional and Local companies that have thoroughly tested our services across the US. We have a sophisticated reporting suite with 24/7 access to an online dashboard and hands-on account management with an SEO Analyst or Search Marketing Manager to review what we’ve done every month or as needed. We make it simple, so you can focus on what you do best every day!

Call Today for your FREE Marketing Analysis!

877.309.7363 • ApartmentSEO.com

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Accounting Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Air Conditioning & Heating Associated Heating & Air

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Axiometrics, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Pierce-Eislen

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service 1st

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

SatisFacts & ApartmentRatings.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Answering Service

Doug Miller 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Apartment Rental Publications & Services

Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

24/7 Bilingual Telephone Answering Service.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment Market Research Data

apartments.com/LA Times

Apartment SEO

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Product & Service Council

Ferguson Enterprises

— continued on page 52

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

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Product & Service Council continued from page 51

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

For Rent Media Solutions

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Move

Apartment/Student Housing

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Online apartment guide.

Orange County Register

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

See the Advertisers Index on Page 72 for the location of our ad.

Zillow Rental Network

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Appliances Sales, Service & Leasing Appliance World

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Free Tax Prep Campaign As the year ends, tax season is just around the corner. Often, filing for taxes stirs up a lot of emotion for individuals and families who may feel overwhelmed by the process and how to prepare their returns accurately and on time. At Orange County United Way, we are proud to help lead the way for hard working families by connecting people to our Free Tax Prep program. Each year thousands of filers discover this great service and many more come back year after year.

During the process, many discover that they may also be eligible for the Earned Income Tax Credit (EITC), an anti-poverty tax credit designed to bridge the wage gap for our community’s low-income workers. Each year, in conjunction with the IRS and nonprofit organizations across Orange County, United Way educates residents about this valuable credit.

You may be surprised to learn that one in four Orange County residents live in poverty. While that number is alarming, the more surprising and little known fact is that the majority of these households have at least one member working full-time.* The EITC is designed specifically for the working poor and provides up to a $6,143 credit for eligible families. Best of all, these dollars go right back into the local economy, as families use the funds to pay for critical expenses including food, shelter, health care and clothing.

Surprisingly, one in five eligible families do not claim this tax credit, leaving millions of unclaimed dollars in Orange County alone. A major barrier keeping families from accessing this credit is that either they do not file their taxes or private tax preparers miss the credit or charge extra for the family to claim it.

Do you know a family that is struggling to make ends meet? Perhaps they are often short on rent or cannot pay at all. The EITC could go a long way in helping ease this financial burden and by helping your tenants access this credit, everyone can benefit from this tax season.

Please share with your residents about how the Orange County United Way, the IRS and community based organizations all over the county are teaming up to provide FREE tax assistance to ensure residents are taking advantage of the EITC. Even if your tenants do not qualify for the EITC, they can still have their taxes prepared for free at one of the community sites if they make under $60,000. Tenants can call 1.888.434.8248 to find a site nearest to them, or go online and file for free at MyFreeTaxes.com.

If you would like educational materials to hand out to your residents about the EITC and the free tax preparation sites, please contact Hoda Hessaramiri, Program Manager at Orange County United Way at hodah@unitedwayoc.org. *Based on data collected by the 2010 Census and the Insight Center for Community Economic Development

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Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Industrial Laundry Repair

Duringer Law Group, PLC

Appraisal

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

First Metro Appraisals

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

M & M Contracting, Inc.

Machine sales; Coin Operated Washer & Dryer Repairs.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Fast Eviction Service

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 889-2000, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Ruzick & Wallace, LLP

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Attorneys Brennan Law Group

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

David S. Schonfeld, A Professional Law Corp.

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 54

See the Advertisers Index on Page 72 for the location of our ad.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

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• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes

(949) 552-7831

• Concrete • Petromat Overlays • Block Walls

Fully Insured & Bonded www.candcpavingcompany.net

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Awnings The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

NU-SHINE Construction Svcs. Inc Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

See the Advertisers Index on Page 72 for the location of our ad.

Boiler Systems Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Water Heater Man, Inc.

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Water heater/boiler service and installation.

Buying Group Professional Apartment Services

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

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Buyers Access

Buffalo Maintenance, Inc.

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Cabinets

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Buffalo Maintenance, Inc.

R3 Construction, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Liquid Amber Designs

SoCal Builders Services

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Custom & standard cabinets for all areas. No job too small!

General Contractor.

Lowe’s — Irvine

South Coast Construction & Repair

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Carpet Cleaning ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling

Carpet Sales & Service

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Lowe’s — Irvine

Camera Systems

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Multicom, Inc.

Orco Apartment Supply, Inc.

Carpentry

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction

R&B Wholesale Distributors, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

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Sharon & Sons Floor to Ceiling

National Service Company

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

R&B Wholesale Distributors, Inc.

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

WASH Multi Family Laundry Systems

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Coin-operated laundry equipment.

Collections

Todd A. Brisco & Associates

See the Advertisers Index on Page 72 for the location of our ad.

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Cleaning Service

Product & Service Council — continued on page 56

Tidy

Kristen Schmitt 502½ Dahlia Avenue Corona Del Mar, CA 92625 (310) 500-6380 Kristen@gotidy.com — www.gotidy.com

Home keeping/Home cleaning. Like hotel housekeeping in your home! See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Coinmach Corp.

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Industrial Laundry Repair

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Machine sales; Coin Operated Washer & Dryer Repairs.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

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Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 889-2000, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Rent Recovery Service

Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Commercial Patio Heaters

Construction

AEI Corporation

Brent Collins Construction

Defining the commercial outdoor grill and patio heat experience since 1966.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

McCormack Roofing Weatherproofing & Construction

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

SoCal Builders Services

AEI Corporation

South Coast Construction & Repair

Defining the commercial outdoor grill and patio heat experience since 1966.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

DirecSupply, Inc.

Commercial Gas Grills Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Buffalo Maintenance, Inc.

Concrete Maintenance & Repair

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Specializing in residential & commercial evictions.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Premier Roofing & Building Co Inc.

General Contractor.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Surface Restoration

Countertops

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Bathtub & Tile Refinishing.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

General Contractor.

Deck Coatings, Magnesite Repairs, Waterproofing

Lowe’s — Irvine

Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Laminate, quartz & granite available. No job too small.

Consulting

Turnaround Solutions, LLC

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

General Contractor.

Product & Service Council — continued on page 58

Sondance Painting

Toll Free (855)

88-FIRST Local (949) 613-5653 www.callservicefirst.com

24 HR PROPERTY RESTORATION SERVICES

WATER | MOLD | FIRE | FULL RECONSTRUCTION

24 HOUR

NO HIDDEN COSTS

EMERGENCY RESPONSE Property Management Specialist Serving All of Orange County Ask us about our Pre-Disaster Preparedness Program

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR

Christian Rovsek

CELL 949-610-9251 Christian@callservicefirst.com

FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST 562

926-7138

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Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor.

Doors & Windows 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Lowe’s — Irvine

Drain Cleaning

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Republic Windows & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Platinum Plumbing Services, Co.

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

General Contractor.

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Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Draperies/Blinds/Window Coverings

National Econ Corp.

Electrical

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

KD Electric

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Environmental Services

Orco Apartment Supply, Inc.

American Environmental Specialists, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Flooring and window coverings.

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling

See the Advertisers Index on Page 72 for the location of our ad.

Flat rate prices for all apartments. Certified Boiler Specialist.

Total Lighting Concepts, Inc.

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Elevator Services Jason Bonilla 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 261-0419, Fax (909) 592-2488 jasonb@performanceelevator.com www.performanceelevator.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

We provide elevator maintenance, repairs & modernization.

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Evictions

Environmental Consulting & Training

Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

American Environmental Specialists, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Performance Elevator Contractors, Inc.

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Dick Wardlow Insurance Brokers

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

R&B Wholesale Distributors, Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

ServiceFirst Restoration, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

See the Advertisers Index on Page 72 for the location of our ad.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 60

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

SoCal Builders Services

Premier Roofing & Building Co Inc.

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

General Contractor.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

South Coast Construction & Repair

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 889-2000, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Restore 247

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Financial Planning Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Fencing & Gates

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Shield Fire Protection

HMWC, CPAs & Business Advisors

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Fire & Life Safety

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

ServiceFirst Restoration, Inc.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Diversified Investment Strategies

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Fitness Equipment Star Trac

See the Advertisers Index on Page 72 for the location of our ad.

Fire & Flood Restoration Interstate Restoration

Tom Dawson 4400 NE 77th Ave #300 Vancouver, WA 98662 (800) 288-6635 tdawson@startrac.com — www.startrac.com

Manufacture & sell fitness equipment for commercial grade use.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Flooring Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

See the Advertisers Index on Page 72 for the location of our ad.

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

Garage Doors Republic Garage Doors

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

TO CALL…800 640-4743 TODAY

See the Advertisers Index on Page 72 for the location of our ad.

WWW.PHDINSURANCEBROKERS.COM info@phdinsurancebrokers.com License # 0462338

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General Contractor

Buffalo Maintenance, Inc.

Ferguson Enterprises

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Hardwood Floor Refinishing

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

R3

1 Day Wood Floor & Tile Grout Restoration

KIVA Kitchen & Bath

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Major appliances for apartments.

Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Grout Restoration

Heating & Air Conditioning

1 Day Wood Floor & Tile Grout Restoration

Associated Heating & Air

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Handyman Brent Collins Construction

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

BUFFALO.AD.Resized:Layout 1 3/1/12

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

L and D Appliance Corp.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

5:37 PM

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Product & Service Council — continued on page 62

YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

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Bonded & Fully Insured

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Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Cheryl Binns All State Insurance Karen Abbott 31601 Coast Hwy, Suite C Laguna Beach, CA 92651 (949) 357-1896, Fax (949) 715-5418 karenabbott@allstate.com

Personal & Commercial Insurance sales (Auto, Home, Life, Umbrella, Boat, Buildings, Office, Anuity) See the Advertisers Index on Page 72 for the location of our ad.

Davis & Madden Insurance Agency, Inc.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com Apartment insurance, auto & home packages — several companies to choose from.

Dick Wardlow Insurance Brokers

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Rey Insurance Services, Inc.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

We are a full service company specializing in interior renovations and unit turns.

apartments.com/LA Times

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Chase Multifamily Lending

Online apartment guide

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

SatisFacts & ApartmentRatings.com

Citizens Business Bank

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Business Banking, Apartment Loans/Commercial Loans.

Doug Miller 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Zillow Rental Network

Kitchen Renovations

Credit Union of Southern California

Commercial Lending

Independence Bank

Mai Ly-Vu 17782 E. 17th Street, Suite 101 Tustin, CA 92780 (657) 229-7219, Fax (657) 229-7229 mly-vu@iBankCA.com — www.iBankCA.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Full service commercial bank, commercial real estate lending, sutomized personal/business banking.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial, Personal & Health Insurance.

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

California Bath Restoration

Marrs Maddocks & Associates Insurance Services, Inc.

Complete kitchen and bath restoration and refinishing company.

PHD Insurance Brokers, Inc.

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org

Hayward Tilton & Rolapp Insurance Assoc.

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Chase Commercial Term Lending

See the Advertisers Index on Page 72 for the location of our ad.

Move

Farmer’s Insurance — Theresa Simes Agency

Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

Lending Institutions

Advertising firm specializing in Websites, Search & Social Media Marketing.

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Internet Services

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Los Gatos, Inc.

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Luther Burbank Savings 14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Opus Bank

Sharon & Sons Floor to Ceiling

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Seacoast Commerce Bank

See the Advertisers Index on Page 72 for the location of our ad.

Landscape

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Industry specific banking services for Property Management Companies.

Cresta Verde Landscape Construction

Walker & Dunlop

Morgan Wilson 1759 E. Borchard Avenue Santa Ana, CA 92705 (714) 568-1186, Fax (714) 568-0519 morgan@crestaverdelandscape.com www.crestaverdelandscape.com

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Full landscape services – Irrigation Renovations, Maintenance, Construction, Renovations, Trees, Drains, Design.

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Wells Fargo Multifamily Capital

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Industrial Laundry Repair

Mailboxes

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Orco Apartment Supply, Inc.

Specialized lending programs for multifamily properties. See the Advertisers Index on Page 72 for the location of our ad.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Machine sales; Coin Operated Washer & Dryer Repairs.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Lighting DirecSupply, Inc.

R&B Wholesale Distributors, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Premier Roofing & Building Co Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products Brent Collins Construction

RoofLIFE Management, Inc.

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com

SoCal Builders Services

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc.

Total Lighting Concepts, Inc.

Scott Higginbotham 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 592-2400, Fax (909) 592-2488 www.performanceelevator.com

We provide elevator maintenance, repairs & modernization.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Lowe’s — Irvine

Performance Elevator Contractors, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor.

Product & Service Council

— continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$59.95 each $550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$799.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Product & Service Council continued from page 63

Turnaround Solutions, LLC

Ornamental Iron

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Brent Collins Construction

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Mold Remediation

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Outdoor Furniture & Refinishing

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Natural Gas Consulting Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Patio Covers

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

www.dedicatedtransportationservices.com

SoCal Builders Services

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Alan Smith Pool Plastering, Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Parking Enforcement Dedicated Transportation Services

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

We are a full service company specializing in interior renovations and unit turns.

Paint Sales & Service

General Contractor.

Patrol Services

California Safety Agency

Dunn Edwards Paints

Pam Esparza 3015 Bristol Street Costa Mesa, CA 92626 (714) 421-0993 pam.esparza@dunnedwards.com – www.dunnedwards.com Complimentary services include: Written comparison bidding, Color Consultation, and Scheduling & Conducting job walks for paint bids.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Pest Control

Access Exterminator Service, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Se Habla Español

Heat treatment equipment & training for bedbugs.

Lloyd Pest Control

DRE #01141711

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

The Termite Guy

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

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Full service termite & pest control. Over 30,000 Orange County termite inspections.

www.rayrobertsrealty.com

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Western Exterminator

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Residential and commercial pest control and termite control since 1921.

Plumbing, Contractors & Supplies California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service

1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Pool/Spa Service & Repair Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

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Prestige Property Management

Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Full Service Real Estate

Reynolds Realty Advisors

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

Roberts Management & Investments

Property Management Services/Investments.

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co.

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Sullivan Property Management

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

Product & Service Council — continued on page 66

JLE Property Management

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@contactjle.com

L’Abri Management, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Orange County Property Mgmt.

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

See the Advertisers Index on Page 72 for the location of our ad.

Ohana Properties

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

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Rent Collection Payments of Bills Tenant Selection & Rent Surveys Monthly Computerized Statement Accredited Management Organization Over 20 Employees Over 30 Years Experience Competitive Rates

www.jdproperty.com

PMI Orange County

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Gorman & Associates

Rain Gutters

Jazmine Ochoa PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 alerts@wrgorman.com

Argos Systems

WestCoast Property Management

Janessa West 13 Corporate Plaza #100 Newport Beach, CA 92660 (714) 988-4400 rentals@westcoast-pm.com — www.westcoast-pm.com Specializes in rental properties 15 units or less.

Property Management Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Property Management Staffing NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Career Strategies

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Investment Capital Real Estate

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

Real Estate/Investments

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Auction.com

Michael Anaya, CCIM 4350 Von Karman Ave #200 Newport Beach, CA 92660 (949) 236-5515, Fax (949) 208-8250 manaya@auction.com – www.auction.com

Opus Bank

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Nationwide online commercial and multifamily real estate marketplace.

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Full Service Real Estate.

See the Advertisers Index on Page 72 for the location of our ad.

DM Smithco

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

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Sperry Commercial

Charlie Kennedy 18881 Von Karman Ave #800 Irvine, CA 92612 (949) 705-5000, Fax (949) 250-4015 charlie.kennedy@sperrycre.com — sperrycre.com Commercial Real Estate Specialists.

Premier Roofing & Building Co Inc.

Reconstruction

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Brent Collins Construction

RoofLIFE Management, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Student Housing

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

See the Advertisers Index on Page 72 for the location of our ad.

Tax Planning

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

South Coast Construction & Repair

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Premier Roofing & Building Co Inc.

Satellite TV

South Coast Construction & Repair

Security Services

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Resident Screening On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Roofing

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

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South Coast Investment Advisors, LLC

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Product & Service Council — continued on page 68

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Security Systems Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 67

Telecommunications Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

24/7 Bilingual Telephone Answering Service.

Tree Service Los Gatos, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Training

Video Commercials

NPM Staffing

NPM Staffing

Trash Services

Water Heaters

Royal Junk Removal

California Rooter & Plumbing

The ultimate in junk removal and trash elimination

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Coast Plumbing, Heating & Air

Utilities & Sub Metering

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

AUM

Towing

Dedicated Transportation Services

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

TO’ and MO’ Towing

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

Towing company with 4 locations in Orange County.

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Ferguson Enterprises

Premier Roofing & Building Co Inc.

Premier Roofing & Building Co Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Orco Apartment Supply, Inc.

RoofLIFE Management, Inc.

Republic Windows & Doors

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Waterproofing Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Windows & Doors 21st Century Doors & Windows

See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc.

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South Coast Construction & Repair

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Lowe’s — Irvine

A P A R T M E N T

General Contractor

Apartment SEO

Buffalo Maintenance, Inc.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Website Development/Online Advertising

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction

SoCal Builders Services

General Contractor

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

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“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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category See page 72 for alphabetical listings AIR CONDITIONING & HEATING

ENVIRONMENTAL SERVICES

MASONRY

American Environmental Specialists...............12

H.H.H Commercial General Builders, Inc.......14

Dick Wardlow Insurance Brokers.....................21

MOLD REMEDIATION

Service First Restoration, Inc. ..........................57

American Environmental Specialists...............12

Wesierski & Zurek, LLC....................................42

CARPET CLEANING

ORNAMENTAL IRON

Safe Harbor Exhange, Inc.................................59

Alertt Access Gate Controls..............................11

EVICTIONS

Brent Collins Construction...............................22

Block & Associates.................. Inside Back Cover

PAINT SALES & SERVICE

Coast Plumbing, Heating & Air, Inc.................63

Service First Restoration, Inc. ..........................57

JM Air Conditioning & Heating.......................51

COIN-OPERATED LAUNDRY EQUIPMENT

APPLIANCES—REPAIRS, PARTS, RENTALS

Coinmach...........................................................32

Fast Eviction Service.........................................30

Ferguson.............................................................71

National Service.................................................22

Steven D. Silverstein, Law Office......................20

Lin-Ed’s Appliance Service & Repair...............51

WASH Multi-Family Laundry Systems............19

Wesierski & Zurek, LLC....................................42

ORCO Apartment Suppy...................................44 R&B Wholesale Distributors, Inc. ....Back Cover APPRAISALS/VALUATIONS

First Metro Appraisals.......................................24 ASPHALT SALES & SERVICE

AMS Paving........................................................56 C & C Paving Company, Inc..............................53 H.H.H Commercial General Builders, Inc.......14 Paveway..............................................................20

Block & Associates.................. Inside Back Cover

Duringer Law Group, PLC.... Inside Front Cover

Alertt Access Gate Controls..............................11 Buffalo Maintenance, Inc..................................61

Duringer Law Group, PLC.... Inside Front Cover

H.H.H Commercial General Builders, Inc.......14

Fast Eviction Service.........................................30

South Coast Construction & Repair.................34

CONCRETE MAINTENANCE & REPAIR

C & C Paving Company, Inc..............................53 H.H.H Commercial General Builders, Inc.......14 South Coast Construction & Repair.................34

FIRE & FLOOD RESTORATION

Service First Restoration, Inc. ..........................57 FLOORING, REPAIRS, TILE

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................61 Carpet Crafts......................................................29

CONSTRUCTION

ATTORNEYS

Brennan Law Firm.............................................15

FENCING & GATES

COLLECTIONS

Sharon & Sons Floor to Ceiling........................10

Block & Associates.................. Inside Back Cover

Brent Collins Construction...............................22

Brennan Law Firm.............................................15

Buffalo Maintenance, Inc..................................61

Fast Eviction Service.........................................30

Service First Restoration, Inc. ..........................57

Wesierski & Zurek, LLC....................................42

CONSULTING

Anaheim Screen & Glass...................................72

Duringer Law Group, PLC.... Inside Front Cover

Investment Capital Real Estate.........................40

Traks R Us..........................................................59

Steven D. Silverstein, Law Office......................20

COUNTER TOPS

HEATING & AIR CONDITIONING

AWNINGS

Sharon & Sons Floor to Ceiling........................10

The Awning Company.........................................9

DECK COATINGS, MAGNESITE REPAIRS,

BARBEQUE CLEANING

WATERPROOFING

Brent Collins Construction...............................22

BATHROOM RENOVATIONS

Buffalo Maintenance, Inc..................................61

Ferguson.............................................................71

Rash Yambo Decking & Stairs..........................24

BATHTUB REFINISHING

Bath Crafters......................................................53 NU-SHINE Construction Svcs. Inc.....................6 BLINDS

Apex Window Decor.........................................12 Sharon & Sons Floor to Ceiling........................10 BOILER SYSTEMS

Debinaire Co......................................................18 CABINETS/REFINISHING

Brent Collins Construction...............................22 Sharon & Sons Floor to Ceiling........................10 CARPENTRY

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................61 South Coast Construction & Repair.................34 CARPETS

Carpet Crafts......................................................29

DOORS, WINDOWS

GLASS, SCREENS

Coast Plumbing, Heating & Air, Inc.................63 JM Air Conditioning & Heating.......................51 INSURANCE

Farmers Insurance — Theresa Simes Agency.................................42 PHD Insurance Brokers, Inc.......................25, 60 KITCHEN RENOVATIONS

Anaheim Screen & Glass...................................72

LANDSCAPE/HARDSCAPE SERVICES

Republic Windows & Doors.............................26

Beauty Scapes Landscape Services.....................6

Traks R Us..........................................................59

Pavescapes..........................................................43 LEAK DETECTION

DRAINS

Aarow Drain & Plumbing.................................72 California Rooter & Plumbing..........................33

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63 LENDING

Rash Yambo Decking & Stairs..........................24 Sondance Painting.............................................57 PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing.................................72 California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63 Discount Drain & Plumbing Repair.................58 Ferguson.............................................................71 ORCO Apartment Suppy...................................44 PORCELAIN REFINISHING

Bath Crafters......................................................53 PROPERTY MANAGEMENT

J.D. Property Management................................65 JLE Property Management Inc...........................8 Orange County Property Management............26 Ponderosa Property Management, Inc............18 Roberts Management & Investments...............64 RAIN GUTTERS

Argos Home Systems.........................................72 REAL ESTATE INVESTMENTS

Exeter 1031 Exchange Services LLC................55 Hom Sotheby’s International Realty — The Stanfield Group.....................................34 Investment Capital Real Estate.........................40 Vanguard Investment Properties......................39 W. R. Gorman....................................................16 RECONSTRUCTION

Service First Restoration, Inc. ..........................57 South Coast Construction & Repair.................34 ROOFING

Dale’s Roofing....................................................67 Royal Roofing.....................................................31 Sierra Roofing....................................................66 South Coast Construction & Repair.................34 SECURITY SERVICES

Alertt Access Gate Controls..............................11 SIGNS

ProImage Signs..................................................69 TAX & FINANCIAL PLANNING

Coast Plumbing, Heating & Air, Inc.................63

Bona Fide Mortgage..........................................24

Discount Drain & Plumbing Repair.................58

Chase/Scott Schweer............................................2

Diversified Investment Strategies.....................28

Rockhall Funding Corp.......................................7

TRAVEL AGENCIES

Wells Fargo MultiFamily Capital......................13

Stewart Tours.....................................................45

LIGHTING

WATER HEATERS

Lighthouse Electric............................................14

California Rooter & Plumbing..........................33

MAIL BOXES

Coast Plumbing, Heating & Air, Inc.................63

Sharon & Sons Floor to Ceiling........................10

ORCO Apartment Suppy...................................44

Debinaire Co......................................................18

DRYWALL

R&B Wholesale Distributors, Inc. ....Back Cover

Ferguson.............................................................71

Brent Collins Construction...............................22

MAINTENANCE, REPAIRS, PRODUCTS

ORCO Apartment Suppy...................................44

Brent Collins Construction...............................22

Water Heater Man.............................................68

Buffalo Maintenance, Inc..................................61

WINDOWS

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................26

South Coast Construction & Repair.................34

South Coast Construction & Repair.................34

DRAPERIES/BLINDS/WINDOW COVERINGS

Apex Window Decor.........................................12 R&B Wholesale Distributors, Inc. ....Back Cover

ELECTRICAL

R&B Wholesale Distributors, Inc. ....Back Cover

Buffalo Maintenance, Inc..................................61

Sharon & Sons Floor to Ceiling........................10

Lighthouse Electric............................................14

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Alertt Access Gate Controls..............................11

Ferguson.............................................................71

ORCO Apartment Suppy...................................44

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GATED ENTRIES

Dick Wardlow Insurance Brokers.....................21

OC BBQ Cleaning and Repair...........................20

Service First Restoration, Inc. ..........................57

ESCROW & EXCHANGE

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

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A P A R T M E N T

42 locations in Southern California to serve you.

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing ...............................72

J.D. Property Management..............................65

Alertt Access Gate Controls ............................11

JLE Property Management Inc. ........................8

American Environmental Specialists .............12

JM Air Conditioning & Heating .....................51

AMS Paving......................................................56

Lighthouse Electric ..........................................14

Anaheim Screen & Glass.................................72

Lin-Ed’s Appliance Service & Repair .............51

DRAINS UNBLOCKED !

Apex Window Decor .......................................12

National Service ...............................................22

Argos Home Systems .......................................72

NU-SHINE Construction Svcs. Inc...................6

The Awning Company.......................................9

OC BBQ Cleaning and Repair.........................20

Expert Plumbing Repairs

Bath Crafters ....................................................53

Orange County Property Management ..........26

RESULTS OR NO CHARGE FREE ESTIMATES

Beauty Scapes Landscape Services ...................6

ORCO Apartment Suppy .................................44

Block & Associates.................Inside Back Cover

Paveway ............................................................20

Bona Fide Mortgage ........................................24

Pavescapes ........................................................43

Brennan Law Firm...........................................15

PHD Insurance Brokers, Inc. ....................25, 60

Brent Collins Construction .............................22

Ponderosa Property Management, Inc. .........18

AAROW

Buffalo Maintenance, Inc. ...............................61

ProImage Signs ................................................69

C & C Paving Company, Inc............................53

R&B Wholesale Distributors, Inc. ..Back Cover

DRAIN & PLUMBING

California Rooter & Plumbing ........................33

Rash Yambo Decking & Stairs ........................24

24 HR.EMERGENCY SERVICE

Carpet Crafts ....................................................29

Republic Windows & Doors ...........................26

Chase/Scott Schweer..........................................2

Roberts Management & Investments.............64

Coast Plumbing, Heating & Air, Inc...............63

Rockhall Funding Corp. ....................................7

Coinmach .........................................................32

Royal Roofing...................................................31

Dale’s Roofing ..................................................67

Safe Harbor Exhange, Inc................................59

Debinaire Co. ...................................................18

Service First Restoration, Inc. ........................57

Dick Wardlow Insurance Brokers ...................21

Sharon & Sons Floor to Ceiling ......................10

Discount Drain & Plumbing Repair ...............58

Sierra Roofing ..................................................66

Diversified Investment Strategies ...................28

Smart Alert Service .........................................23

Duringer Law Group, PLC ...Inside Front Cover

Sondance Painting ...........................................57

Exeter 1031 Exchange Services LLC ..............55

South Coast Construction & Repair ...............34

Farmers Insurance —

Steven D. Silverstein, Law Office ....................20

“Introductory Offer”

$65.00

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

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Screen & Glass 32 Years Experience St. Lic# 506228 8–5 weekdays 9–3 Saturdays

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1500 E. Lincoln Ave. Anaheim Between State College Blvd. & East St.

7 2 3-15 Apt News.indd 72

A P A R T M E N T

Theresa Simes Agency ................................42

Stewart Tours ...................................................45

Fast Eviction Service .......................................30

Traks R Us ........................................................59

Ferguson ...........................................................71

Vanguard Investment Properties ....................39

First Metro Appraisals .....................................24

Water Heater Man ...........................................68

H.H.H Commercial General Builders, Inc. ....14

Wells Fargo MultiFamily Capital ....................13

Hom Sotheby’s International Realty —

W. R. Gorman ..................................................16

The Stanfield Group ....................................34

WASH Multi-Family Laundry Systems ..........19

Investment Capital Real Estate .......................40

Wesierski & Zurek, LLC ..................................42

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Tenant Eviction Unlawful Detainer $

100

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

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