February 2018 Apartment News

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVIII

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February 2018

47th Annual Trade Show & Conference See Page 37

In this issue: Three Tips for Finalizing Your Spouse’s Finances.......................................................... 20 How to Choose the Right Property Manager for Your Rental Properties..................... 22 Happy Holidays, from the AAOC!................................................................................. 26 My Final Word Regarding Metrics from Cash In on the Myths of Real Estate............... 40

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVIII

• February 2018

Contents AAOC Education & Events

Departments

5 General Membership Meeting — 2018 Tax Law and Investment Real Estate

4 President’s Message — Split–Roll Property Tax?

9 Certified Rental Housing Provider Education Program

6 Executive Director Report/ Lou’s News

24 Fair Housing Seminar 35 AAOC Partners with Rentler 36 AAOC Salutes Our 20, 30, 40 and 50 Year Members

8 Sacramento Report — Immigration/Discrimination

37 47th Annual Trade Show & Conference

14 Legal Corner

38 Educational Workshop — Family Succession —Passing The Torch

18 Dear Maintenance Men

Features

43 Welcome New Members

20 Three Tips for Finalizing Your Spouse’s Finances By Jason Sherr

45 Product & Service Council Members’ Buyer’s Guide

22 How to Choose the Right Property Manager for Your Rental Properties

68 Advertisers’ Index — Category

By Becky Bower

70 Advertisers’ Index — Alphabetical

26 Happy Holidays, from the AAOC! 40 My Final Word Regarding Metrics from Cash In on the Myths of Real Estate

72 Rental Housing Retrospect

By William R. Gorman

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

February 2018

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February 2018

Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Lou Penrose n Editor in Chief – Lou Penrose n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

FEBRUARY 13 - Board of Directors Meeting Tuesday, 6:00pm, AAOC Offices

19 - President’s Day Holiday Monday, Office Closed

20 - General Membership Meeting

Tuesday, 7:00–9:00 pm, NEW LOCATION!: Great Wolf Lodge — Garden Grove, See Page 5

22 - Fair Housing Seminar

Thursday, 9:00 am–12:00 pm, AAOC Offices, See Page 24

27 - Workshop: Passing the Torch, Family Succession Tuesday, 6:30–8:30 pm, AAOC Offices, See Page 38

MARCH 7 - Trade Show Exhibitor Move-In

Wednesday, 12:00–6:00 pm, OC Fair & Event Center, See Page 37

8 - 47th Annual Trade Show & Conference

Thursday, 8:30 am–4:00 pm, OC Fair & Event Center, See Page 37

13 - Board of Directors Meeting

Tuesday, 6:00 pm, AAOC Offices

21 - Certified Rental Housing Provider — Week 1

Wednesday, 8:30 am–12:30 pm, AAOC Offices, See Page 9

28 - Certified Rental Housing Provider — Week 2

Wednesday, 8:30 am–12:30 pm, AAOC Offices, See Page 9

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Craig Kirkpatrick Alan Dauger Nick Lieberman

n

Nicholas Dunlap James Wohrman Frank Alvarez Rick Roshan Nicholas Dunlap

Directors n n

Julia Araiza Vicki Binford Stephen C. Duringer, Esq.

n n n

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

4 - Certified Rental Housing Provider — Week 3

Wednesday, 8:30 am–12:30 pm, AAOC Offices, See Page 9

10 - Board of Directors Meeting

Officers

n

APRIL

n n

n

Tuesday, 6:00 pm, AAOC Offices

11 - Certified Rental Housing Provider — Week 4

Wednesday, 8:30 am–12:30 pm, AAOC Offices, See Page 9

17 - General Membership Meeting – Spring Social

Tuesday, 6:00–9:00 pm, NEW LOCATION!: Crowne Plaza — Costa Mesa

18 - Certified Rental Housing Provider — Week 5

Wednesday, 8:30 am–12:30 pm, AAOC Offices, See Page 9

Save the Date!

Jerry L’Ecuyer Jim Loftus John Tomlinson Robert C. Shaw Robert B. Thompson Dean Zarkos

47th Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 8, 2018 • 8:30 am–4:00 pm February 2018

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Apartment News

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PRESIDENT’S MESSAGE C raig K irkpatrick

Split–Roll Property Tax?

B

efore I get into the subject of this month’s message, I want to recap our 3rd Annual Holiday Cruise and Awards Presentation held on December 19, 2017 at Newport Harbor.

This was a grand affair that drew more that 350 people! The festive evening included cruising through Newport Harbor looking at the beautiful holiday decorations, eating dinner and imbibing in holiday cheer. AAOC’s “Lifetime Achievement” award went to Bill Gorman whose involvement with AAOC stretches back both far and wide. Thank you Bill! It was the third year of this award; past awardees were Ray Maggi in 2015 and Rick Julian in 2016. Do not miss this event next year!

On December 15, a coalition of organizations that favor higher taxes, submitted to the Attorney General a proposed constitutional amendment to gut a major taxpayer protection provided under Prop 13 called “split-roll” property taxes. Most of us understand the basics of Prop 13 so I won’t explain them here. Suffice it to say that without Prop 13 protections, California’s property taxes would be at or near the highest in the nation along with our state income taxes, sales tax, car tax and gas tax.

The proposed split-roll initiative, innocently called “The California Schools and Local Communities Funding Act of 2018”, would require that, with some exceptions, commercial and industrial (C&I) property must be frequently reassessed. The owners of business property would be hit with higher taxes

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whenever property values went up.

This proposal, which calls Prop 13 protections a “loophole”, cites that C&I property owners avoid over $11 billion in local property taxes with almost 80% of this tax avoidance coming from only 8% of the properties worth $5 million or more. The proponents cite these are properties owned by the largest corporations with the wealthiest of investors benefiting from this “loophole”.

The only good news for now is the proposal only affects the assessment of C&I real property and “preserves in every way Prop 13 protections for homeowners and for rental residential properties”. We all fully understand however the threat that if Prop 13 is destroyed for C&I real property, rental residential and then homeowners cannot be far behind. The state cannot raise taxes enough to satisfy certain groups and this proposal states that “closing this loophole would raise billions for schools, and local city and county services to extend library hours, fix roads, expand health access and reopen fire stations each year”. Their idea is that throwing more money at these and every other problem and poorly run program will be the panacea. Haven’t we heard this before?

There’s no mention of the real solution – spending reform!

Naturally the coalition opposed to split-roll is deep and well funded. Not only will the business community of both large and small businesses oppose the effort, but also you can bet that

www.aaoc.com

February 2018

grassroots taxpayers and homeowners will also join the battle. Why? Because residential owners know their properties will be in the crosshairs next, and businesses understand that if their taxes go up, the cost of consumer goods and services will rise as well.

Let me be clear — we all need to be diligent and resolute in opposing such an initiative! This could be only the first proposal to carve out some sort of split-roll, which, at some point, could include multi-family and residential properties. Already the Attorney General has granted a title and summary to gut Costa-Hawkins, making it easier for local authorities to pass rent control.

2018 will again be a pivotal year again for our industry and way of life. Please continue to support AAOC in our efforts to be advocates of good policy and legislation affecting this industry!

Craig has been in the rental housing industry since 1981. He currently lives in San Clemente with his wife and enjoys traveling around the world.

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

General Membership Meeting Tuesday, February 20, 2018 • 7:00–9:00 pm NEW LOCATION

Sponsored by:

2018 Tax Law and Investment Real Estate Learn all about: • Preview to changes that will affect you • Thoughts on planning for your 2018 Income Tax Return • What should you be discussing with your Income Tax Return preparer • Is your estate properly structured to transfer to your heirs?

NEW LOCATION!

Featuring:

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We will also be recognizing our 20, 30, 40 & 50 Year Members

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

LOU’S NEWS B y L ou P enrose E xecutive D irector

T

he year is off and running and there are a number of Apartment Association of Orange County events and programs to keep in mind as you plan for the months ahead.

Mark your calendar for our February General Membership Meeting to be held Tuesday February 13th at 7pm at the Great Wolf Lodge in Garden Grove. The Apartment Association’s General Membership meetings are always informative and social.

Information is presented and lots of opportunities for members who want to network and socialize with other members and industry partners in a fun environment.

The Apartment Association of Orange County 47th Annual Trade Show and Conference is scheduled for March 8th at the Orange County Fair & Event Center in Costa Mesa. As I have mentioned in previous columns, this year’s event will certainly be no difference with Nick Lieberman’s Apartment Industry Forecast Panel, Stephen

Duringer’s Legal Corner Live, and a special representative from the now famous Apartment All Stars…all scheduled to be with us. As always, over 100 vendors and exhibitors under one roof!

Mark your calendar for additional upcoming informative meetings and programs to be held on the third Tuesday of the month throughout the year.

I am a champion of Political Action and The Apartment Association of Orange County PAC. This is the area of industry advocacy where those with skin in the apartment house game, can organize our resources, raise more, and effect political action so our collective voices can be heard. As we move for- Lou Penrose, Executive Director and California ward in this most important year for State Assembly member Cristina Garcia landlords and multifamily housing, I And finally, the Sacramento and urge you to get involved with your Washington DC industry Legislative Fly political action, your energy and your Ins are in the planning stages. If you are PAC contributions. As always stay interested in getting involved in our tuned for updates from me and infor- political advocacy, please don’t hesitate mation on RED ALERTS and Calls for to contact me here at the Association Action. office.

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February 2018

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SACRAMENTO REPORT

Immigration/ Discrimination

T

he two-part year-end wrap-up published in the December and January editions of APARTMENT NEWS covered 2017 legislative activity of particular interest to owners and managers of residential rental property that were approved by the Governor. The report also highlighted important regulatory activity of the Department of Fair Employment and Housing’s Council on Fair Employment and Housing (DFEHC)

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B y J on S mock & R on K ingston

that will be ongoing this year. This 2018 report begins with brief mention of two carryover measures whose continued longevity requires that they pass their house of origin by January 31. Along with some new introductions, they will have occupied the bulk of advocacy attention in January. Their fate is unknown at this early writing for publication purposes. AB 1506 (Bloom) would repeal the Costa-Hawkins Act, thereby removing restraints upon local governments’ ability to enact the strictest forms of price control on all rental properties. SB 721(Hill) would impose a new and invasive regulatory regimen upon exterior decks and balconies.

The balance of this report looks back at one measure that fueled some media stories about immigration and citizenship status discrimination in the rental housing industry.

Assembly Member David Chiu’s Assembly Bill 291, which went into effect on January 1, 2018, strengthens preexisting laws and punishments aimed at preventing immigration and citizenship status discrimination in the rental housing industry. It is important for owners and managers to understand the new and not-so-new law regarding illegal conduct involving undocumented residents.

AB 291 is all about preventing rental property owners and managers from discriminating against tenants based on actual or perceived immigration and citizenship status. It is not clear how pervasive or limited such discrim-

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February 2018

inatory behavior is among California’s rental housing owners and managers, but most owners already know that such discrimination is and has long been prohibited. Specifically, any discrimination or harassment based on national origin, which undoubtedly includes immigration and citizenship status, is strictly barred under California’s Fair Employment and Housing Act (Government Code 12955) (hereafter “FEHA”), and other California statutes and regulations. It is also prohibited under the federal Fair Housing Act (hereafter “FHA”). The only real difference between the law last year and what it is under AB 291 is that tenants who have been discriminated against because of their immigration status will be able to obtain new forms of relief.

The chart on pages 10-11 lists the California Civil Code sections that are amended by AB 291, the prior law under those sections, a summary of the added provision under AB 291, and the remedies available to tenants under the code section: Smock/Kingston — continued on page 10

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Smock/Kingston — continued from 8

AB 291 Comparison Chart

CA. Civil Code Preexisting Law Civ. Code Original Prohibited Conduct: 1940.2 (1) Unlawfully stealing/taking tenant property; (2) Extortion; (3) Use, or threaten to use, force, willful threats, or menacing conduct constituting a course of conduct that interferes with the tenant’s quiet enjoyment of the premises that would create an apprehension of harm in a reasonable person; (4) Intentionally violating landlord intrusion laws under Civ. Code.

1954.

AB 291 Provisions Tenant Relief Relief includes the following: Threatening to Disclose Civil penalty up to $2,000.

Immigration Status: Prohibits influencing a tenant to vacate by threatening to disclose information regarding or relating to the immigration or citizenship status of a tenant, occupant, or other person known to the landlord to be associated with a tenant or occupant. Tenant does not need to be actually or constructively evicted.

Civ. Code Original Prohibited Conduct: 1940.3 (1) Cities and counties prohibited from compelling owners to make any inquiry, compile, disclose, report, or otherwise take any action regarding or based on the immigration or citizenship status of a tenant, prospective tenant.1 (2) Owners prohibited from inquiring into immigration status or requiring tenants to make any statement about the tenant’s immigration status.

Harassment / Intimidation Based Regular statutory relief. (See relief pursuant to FEHA) on Immigration Status: Prohibits disclosing to any person or entity information regarding or relating to the immigration or citizenship status of any tenant, prospective tenant, occupant, or prospective occupant of the rental property for the purpose of, or with the intent of, a) harassing or intimidating a tenant, prospective tenant, occupant, or prospective occupant, b) retaliating against a tenant or occupant for the exercise of his or her rights, c) influencing a tenant or occupant to vacate a dwelling, or d) recovering possession of the dwelling.

Civ. Code This section did not previously 1940.35 exist.2

Disclosing Tenant Immigration Status to Authorities: Unless pursuant to proper legal obligation, the bill prohibits reporting and threatening to report the immigration status of a lessee or individual associated with lessee to immigration authorities, law enforcement, or local, state, or federal agency for the purpose or intent of harassing, intimidating, retaliating against a tenant for the exercise of his or her rights or influencing tenant to vacate.

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February 2018

Relief includes the following: 1) Statutory damages between 6 and 12x rent; 2) Injunctive relief to prevent future conduct; 3) Discretion to notify the district attorney for criminal action based on extortion;3 4) Attorney’s fees and costs.4

AB 291 Comparison Chart (Continued) CA. Civil Code Preexisting Law Civ. Code Original Prohibited Conduct: 1942.2 Owner retaliation against a lessee because a lessee exercised his or her legal rights or because of a lessee’s complaint to an agency about tenantability or habitability.

Civ. Code This section did not previously 1161.4 exist.5

AB 291 Provisions Retaliatory Conduct based on Immigration Status: Reporting and threatening to report a lessee or those associated with the lessee to immigration authorities for the purpose of retaliating against the lessee because he or she has exercised her rights, complained to an appropriate agency of tenantability issues, lawfully organized or participated in a lessees’ association or an organization advocating lessees’ rights, or has lawfully and peaceably exercised any rights under the law is considered retaliatory conduct.

Tenant Relief Relief includes the following: If retaliation is found, the lessor may not recover possession of a dwelling in any action or proceeding, cause the lessee to quit involuntarily, increase the rent, or decrease any services. This is preexisting law.

Penalties also include a) punitive damages of up to $2000 for each retaliatory act if fraud, malice or oppression is found, b) attorney’s fees. This is preexisting law.

Immigration Status-Based Eviction: Initiating unlawful detainer proceedings based in whole or in part on the immigration status of a tenant, occupant or persons associated with the tenant, is discriminatory conduct.

Relief includes the following: 1) In an unlawful detainer, immigration status-based discrimination is an affirmative defense if the following is proven: 2) It is a rebuttable presumption that a tenant established an affirmative defense in a UD IF the landlord did both of the following: approved the tenant before the filing of the UD and included in the UD based on: a) the failure of a tenant to provide a valid social security number and b) the failure of the tenant to provide information required to obtain a credit report. (Note: this part does not apply to an owner requesting such information as part of the rental application process.)

(Footnotes) 1 A B 299 (Calderon) amends this section to make it illegal not just for cities and counties but for all California entities and agencies to compel rental property owners to engage in this conduct.

2 Harassing and threatening tenants based on national origin has always been a form of discrimination under FEHA and FHA. 3 Civ. Code. 1940.2 already allowed for criminal prosecutions for extortionate owner conduct. It is rarely prosecuted.

4 AB 291 also allows a nonprofit organization to sue an owner under this section for injunctive relief.

5 A ll tenants have long had the right to assert as an affirmative defense in an unlawful detainer that an owner discriminated against a tenant based on his or her protected status, including national origin, under the Unruh Civil Rights Act, Civ. Code 51.

Smock/Kingston — continued on page 12

February 2018

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11

Smock/Kingston — continued from 11 AB 291 also establishes that immigration status is irrelevant to any issue of liability in the civil context, including a tenant’s housing rights, unless the tenant specifically puts his or her immigration status into contention. In other words, attorneys cannot seek out evidence about a tenant’s immigration status, nor may they utilize or mention a person’s immigration status during any proceeding (including an unlawful detainer), unless an exception applies.

In addition to the new remedies and relief provided under AB 291, tenants who are discriminated against based on their immigration status can and have long been able to seek relief for national origin-based discrimination under FEHA and FHA. Claims for national origin-based discrimination can be brought in state or federal court or with DFEH. Relief includes recovery of outof-pocket losses, an injunction prohibiting the unlawful practice, access to

housing previously denied, damages for emotional distress, civil penalties, punitive damages, and attorney’s fees.

Moreover, tenants have long been able to raise discrimination as an affirmative defense in unlawful detainers.

Overall, therefore, not much is changing. There will be steeper penalties for immigration-based discrimination, and immigration-status is no longer relevant in civil court proceedings. Beyond that, all of the conduct prohibited under AB 291 was already prohibited under past and current discrimination laws.

Note: The information provided herein is intended to provide general guidance and awareness on recently passed state laws and regulations and may not be construed in any way as a substitute for individual legal advice.

Those that require specific advice should consult an attorney.

Copyright© 2017 California Political Consulting Group, 1107 Ninth Street,

Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Jon Smock is Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG).

For Questions regarding this article, please call the AAOC at (714) 245-9500

Interested in Legislative Affairs?

Your AAOC Legislative Committee is looking for three new volunteers.

Please send Executive Director Lou Penrose (lou@aaoc.com) a brief email introducing yourself and summarizing your past involvement in Legislative Advocacy (if any) and you will be called for an in-person interview with the committee.

Now, more than ever, AAOC is in need of volunteers to read bills, attend committee meetings and city council hearings to help advocate on behalf of our industry.

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The key to helping others …

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Landlords and property managers literally hold the keys to our program participants’ success.

The Coordinated Entry System (CES) is a dynamic program that links people to the resources they need.

2-1-1 OC is committed to helping

Among the benefits to landlords and property managers who rent to people in CES are: • High occupancy and low turnover

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• Supportive services • Satisfaction from helping others.

To schedule a time for us to tour your property and get additional information, call us at (714) 288-4007 ext. 2385 or e-mail us at housing@211oc.org We look forward to working with you and taking the next steps towards alleviating homelessness in Orange County.

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Apartment News

13

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers I understand that there is a new requirement that Housing Providers must follow certain procedures and provide a notice to our residents regarding Bed Bugs. Also, are we required to include new language in all of our leases as well? What do I need to do to comply?

Bed Bugs are very much in the news today. There has been a huge increase in their presence and a dramatic increase in litigation filed by tenants who have

experienced Bed Bugs first hand.

Because of this, the California legislature has responded with the following new statutory requirements: Civil Code §1954.602 Prohibits a landlord from showing, renting or leasing a unit that the landlord knows has bed bugs. It does not require a landlord to inspect for bed bugs, but if a bed bug infestation is apparent, the landlord is considered to have knowledge of bed bugs in the unit. To protect themselves

from future bed bug lawsuits, landlords should have infested vacant units treated and have an approved pest control company issue a bed bug clearance and maintain it on file for all such units.

Civil Code §1954.603 Requires that a specific bed bug notice be given to new tenants on and after July 1, 2017 (with specific language listed under “Information about Bed Bug Laws” in at least 10 point font) and to existing tenants by January 1, 2018. Landlords

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must notify tenants about the procedure for reporting suspected infestations to the landlord. The following is the required language: “Information about Bed Bugs Bed Bug appearance: Bed bugs have six legs.

Adult bed bugs have flat bodies about ¼ of an inch in length. Their color can vary from red and brown to copper colored. Young bed bugs are very small.

Their bodies are about 1/16 of an inch in length. They have almost no color.

When a bed bug feeds, its body swells, may lengthen, and becomes bright red, sometimes making it appear to be a different insect. Bed bugs do not fly. They can either crawl or be carried from place to place on objects, people, or animals. Bed bugs can be hard to find and identify because they are tiny and try to stay hidden. Life Cycle and Reproduction: An average bed bug lives for about 10 months. Female bed bugs lay one to five eggs per day. Bed bugs grow to full adulthood in about 21 days. Bed bugs can survive for months

without feeding. Bed bug bites: Because bed bugs usually feed at night, most people are bitten in their sleep and do not realize they were bitten. A person’s reaction to insect bites is an immune response and so varies from person to person. Sometimes the red welts caused by the bites will not be noticed until many days after a person was bitten, if at all.

Common signs and symptoms of a possible bed bug infestation: • Small red to reddish brown fecal spots on mattresses, box springs, bed frames, mattresses, linens, upholstery, or walls.

• Molted bed bug skins, white, sticky eggs, or empty eggshells.

• Very heavily infested areas may have a characteristically sweet odor.

• Red, itchy bite marks, especially on the legs, arms, and other body parts exposed while sleeping. However, some people do not show bed bug

February 2018

lesions on their bodies even though bed bugs may have fed on them.

For more information, see the Internet Web sites of the United States Environmental Protection Agency and the National Pest Management Association.”

Civil Code §1954.604 Requires landlords to conduct follow up treatment not only of infected units, but all surroundings until bed bugs are eliminated.

Civil Code §1954.605 Bed bug laws require landlords to notify tenants within two business days of receiving the pest control operator’s findings after an inspection. When infestations are found in common areas, the landlord must provide the notice to all tenants. This means that if a landlord finds bedbugs in a common area, then all residents in the building must be notified of such a finding.

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Q&A — continued on page 16

Apartment News

15

Q&A — continued from 15 I encourage my tenants to pay rent by electronic funds transfer. I use the apartment association’s lease, which states “If Resident fails to pay the rent in full by the end of the 3rd day after it is due, Resident shall pay a late charge of $100.00 as additional rent…” One tenant seems to initiate the EFT later than the 1st day of the month, but I can’t be certain of what day it is, and if that day is a week-end or holiday, I see no sign of her payment in my bank until the following bank business day. That can mean I see the payment on the 5th or 6th day of the month. Is her rent late? When is rent legally considered paid? If my tenant gives me a check on the 3rd day of the month, and that day is a Saturday and I deposit it that day, I can see a pending transaction immediately, but the funds are not available to use until the next bank business day. With a check, I know when the transaction is initiated and completed.

With an EFT, I only know when the transaction is completed.

When rent is paid by ETF, it is considered received by you when it is credited to your account. It is immaterial when the tenant initiated the transfer, the date which the funds actually are credited to your account is controlling. In the case of a check or draft delivered to you, it is the date which you actually receive the actual check or draft. You have control over the funds/payment instrument upon deposit of funds or receipt of the actual check. Of course the specific terms of your lease control.

Most leases require that the resident ‘deliver’ the rent to you on or before the first. This eliminates the old ‘check is in the mail’ excuse. However, some ‘creative’ landlords insist on writing their own ‘special’ terms on their leases, and if those special terms require the tenant to ‘mail the check to a PO Box’ or put it in a ‘drop box,’ then these terms may alter the date of payment, and in some cases may shift the risk of loss in the mail to you the landlord rather than the resident. Additionally, if the account

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number provided for the resident to make his ETF to is incorrect and the delay is caused by the landlord’s incorrect instructions, then the resident will be provided additional time. For these and many other reasons, it is very important not to alter the language provided to you in your apartment association forms, they typically anticipate these types of situations.

I have an apartment building with a small work out area, kind of like a mini gym.

There are a few exercise machines, a treadmill and some exercise mats. I’ve been worried about somebody hurting themselves and then suing me, claiming I was somehow negligent in maintaining the exercise equipment. I’m thinking about just turning it into a storage room. Is there any way I can keep the exercise room, the tenants really enjoy it, but eliminate the risk of being sued for negligence?

Until just a few years ago, the answer

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was no. Landlords, by statute, could not add exculpatory language to their leases prohibiting residents from suing them for negligence relating to the rental property. A couple of appellate court ruling just might effectively change that.

The courts have ruled that the prohibition should only relate to the core rental unit, and does not necessarily extend to a non-core amenity, such as workout gyms, a recreation room or other entertainment amenity. A release and waiver of liability for injury suffered in the apartment itself, the garage or parking area, a walkway or corridor would be ineffective, however, a properly drafted release and waiver of claims for injury suffered in a gym, recreation room or entertainment facility, or other noncore amenity would be effective.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 255,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988.

The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.

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10/23/17 Apartment News

17

4:51 PM

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

I want to create a seating and relaxing area in the middle of my building’s courtyard. My thoughts are to use decomposed granite and eliminate the current grass area. How do go about installing the surface without making a mess or a future headache for myself. Bryan

Dear Bryan:

Decomposed granite or DG for short is a great way to add a durable, natural and water wise surface. A few things you need to know before you get started. The key word in DG is “Decomposed”. In other words, this granite is decomposing. There are three options: raw DG for flower beds, stabilized DG for walkways and resin-coated DG for driveways. For your purpose you need to use a stabilized DG for walkways. It has a binder mixed into the DG. Non-stabilized DG is much cheaper, but will of course decompose,

create dust when dry and slush when wet. To properly install DG, dig down three inches overall and use a wood, rock or brick border to keep the edges of the DG from crumbling. As an option, lay down a weed barrier cloth under the DG. Apply DG in one and a half inch layers, water down (don’t flood) and tamp or use a heavy roller to compress the DG. Wait eight hours between layers to let the DG settle.

Repeat the above for each subsequent layer. When installed properly, the DG surface will be rock hard, stable, dust free and will allow water to drain.

Dear Maintenance Men:

I am aware of having a disaster preparedness kit for my family, however, what do I do for my apartment building? Jason

Dear Jason:

A quick list of what should be in your family disaster preparedness kit:

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2: Locate and clearly mark the main electrical panel.

3: Locate and mark the main sewer clean-out. Run a mainline snake or hydro jet at least once a year. (A Friday evening main back-up is a disaster.)

5: Write down and post this information in a public area of your apartment building, including emergency phone numbers and how to get hold of management. Alternatively; Post this information on the inside of a kitchen cabinet door in each rental unit.

Cell-909-228-9956

18

1: Locate the main water shut-off valve and any minor shut-off valves.

Make sure the valves are in working order. If they are gate valves, it might be time to upgrade them to ball valves. Old gate valves are notorious for breaking valve stems at the moment you need them to work.

4: Locate and mark the main gas or fuel oil shut-off valve.

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Flashlight with batteries, canned goods, a Gallon of water per person, a knife, Meds and blankets at minimum. Now this works ok for a family, but may not be appropriate for an apartment building. The residents may very well shelter in place during a disaster and be fine.

What may be in danger is your property! Start with a bit of preventive disaster maintenance.

February 2018

Dear Maintenance Men:

I am starting my planning for a major kitchen cabinet remodeling project in my rental units. However, I am having a difficult time making material and design decisions. What recommendations can you give? Allen

Dear Allen,

When doing a kitchen or bath material selection, cohesive and functional design is important. Kitchen and bath rehabs are some of the most expensive work you can do in an apartment unit and proper planning is a must. In order to appeal to a larger segment of the population, try to keep the interior color scheme to neutral earth tones. Cabinetry quality varies greatly. Don’t let the cabinet fronts fool you. Manufacturers designed their cabinets to look good at first glance. Keep in mind, being in a rental environment, the cabinets also need to hold up to abuse. Look at the actual construction of the cabinet box or frame. Keep in mind; you do not need to use custom cabinets to fit your existing layout. The use of prefabricated modular cabinetry can greatly reduce the time and cost to have a finished kitchen or bathroom. Using real wood cabinet fronts with 3/8” plywood sides is essential for durability. The drawer fronts and sides should be connected with a dovetail or other positive lock construction. Drawers that are held together by nails or cabinets built with particle board will not hold up to tenant abuse.

On a side note; if you are gutting the kitchen or bathroom, use this time to relocate and add more electrical outlets and under cabinet lighting.

Note: If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please send in your questions to: DearMaintenanceMen@gmail.com

If you need maintenance work or consultation for your building or project, please feel free to contact us.

We are available throughout Southern California.

For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371.

Jerry L’Ecuyer is a licensed contractor & real estate broker. He is currently on the Board of Directors of the Apartment Association of Orange County. Jerry has been involved with apartments as a professional since 1988.

Frank Alvarez is the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County and Chair of the Education Committee at Southern Cities Apartment Association.

Frank can be reached at (714) 956-8371, Frankie@BuffaloMaintenance.com For more info please go to: www.BuffaloMaintenance.com

February 2018

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Apartment News

19

Three Tips for Finalizing Your Spouse’s Finances

BY JASON SHERR

T

he death of a husband or wife can be an overwhelming experience, compounded by the financial matters you need to consider during this emotional time. Often it’s a challenge to decide what to do first.

Here are three tips to help you through the process.

advisor to discuss the documents, deadlines, and procedures necessary to finalize your spouse’s financial matters.

Depending on the complexity of your spouse’s financial affairs, you may want to engage these professionals to help you through the coming months (or years).

Seek help from trusted sources

Even if you’re not in charge of your spouse’s estate, you’ll probably have a role in helping the executor designated to settle your loved one’s finances gather important personal documents (such as prenuptial and child support agreements). Your loved one’s most recent tax return can help you identify brokerage, dividend-yielding stocks, properties, or other assets your spouse held.

Additionally, we suggest you do the following: Order 10 to 20 death certificates.

Locating and understanding will and trust documents and confirming the individual(s) with authority over the estate should be a top priority following the death of a family member.

So is commemorating your loved one’s life. Ask your closest friends or relatives to help you research arrangements for the funeral and interment ceremony to help ease your stress.

You should also consult with your attorney, tax advisor, and financial

Gather important documents

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February 2018

The funeral home can help you obtain the copies you’ll need to file for insurance and benefits claims, transferring assets, and closing bank and credit card accounts.

Locate your spouse’s will, if there is one. The will names a personal representative, or executor, which can be an individual (such as family member or friend) or an institution (a bank, for example). The personal representative is responsible for either filing the will in probate court or having an attorney do it, if the state requires.

Apply for a taxpayer ID number.

To avoid a potential IRS fine, the personal representative should apply for a taxpayer ID number for the estate using IRS Form SS–4. The number should be used on tax returns, bank and brokerage statements, and other documents filed concerning the estate.

Notify Social Security if your spouse was receiving benefits. If you don’t stop benefit payments, you could face a difficult repayment process.

Deal with any retirement benefits and insurance policies. Contact your spouse’s current or former employers for information on life insurance policies, health insurance coverage, union death benefits, and pension plan and retirement plan benefits.

Three Tips — continued on page 25

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wning and managing a rental property is undeniably a lot of work. You have to maintain the property, collect rent from tenants, and build a relationship your renters — all while managing in-house work like expenses, paying taxes, and keeping secure records. Not to mention, there’s a pile of additional work if you have a vacancy. While tons of daring landlords manage not one, but multiple properties on top of their full-time jobs, for some, this added work-load can get to be too stressful. If that’s you, there’s a solution: hiring a property manager.

Before you start searching for a property management firm, there are four things you need to keep in mind: 1. Their Reputation and Experience You want to find someone you, and your tenants, will trust. If you’re handing the management reigns over, you want to find a firm that has a good reputation and a good amount of experience. Find out how many properties they manage and how long the firm has been established. Ask them if they’re

22

Apartment News

involved in the rental industry — like if they’re a member of the National Association of Residential Property Managers (NARPM®). Ask to meet who would be managing your properties specifically. Talk to other rental property owners to see who they use, and what they’ve heard about the companies you’re considering.

Quick Tip: Before signing a contract, bring up their business license and check to see if they’ve ever been suspended.

2. Tenant Retention and Turnover Rate As you already know, vacancies are expensive, and if you’re investing money into a property manager then you’ll want to know if they have a good tenant retention rate. These numbers are crucial. While some tenant turnover is unavoidable (a rise in rent, bad tenants, etc.) you should expect a higher retention rate. After all, they’re professionals. They should be using the best tenant screening to select the right tenants for your properties.

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February 2018

3. Management Policies and Procedures Besides the occasional vacancy, maintaining and managing your property will be the property manager’s primary job. Ask them what their leasing and eviction procedures are. Find out what services they use to handle property maintenance. Make sure they’re using a robust property management software. Ultimately, you want to crosscheck that their management procedures and policies are similar to yours, are up-to-date legally, and efficient.

Quick Tip: Cyber security is vital!

Don’t forget to ask each firm how they protect yours, your tenant’s, and your rental applicants’ private information.

4. Price Finally, it’s time to ask about the dreaded property management fees.

When evaluating the cost of a property management firm, you need to weigh the investment against the reward.

Does the quality of the service justify

How to Choose — continued on page 25

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Apartment News

23

Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers Instructed by: Fair Housing Council of Orange County Date:

Thursday, February 22, 2018

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

3 CEC Points

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners

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Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on February 22, 2018 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

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Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

24

Apartment News

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February 2018

How to Choose — continued from 22 the cost? Take a look at your budget and find a solution that fits your needs.

Even if a firm has a big reputation and tons of management tools, if those tools don’t work for your property, it might not be worth the cost. On the flip side, a cheap solution might not have the tools you need or cover all the management aspects. Before you sign on, you should also look into their pay-

ment policy.

While you might be in a hurry to fill the position, don’t compromise your policies in order to fill the spot. It’s important that you hire a property manager that not only you trust, but that your residents will trust. If you’re interested in continuing to handle the maintenance and management aspects of the property yourself, but don’t want the added work of marketing a vacancy, showing the property, and vetting

rental applicants, consider looking into hiring a real estate agent that specializes in rentals instead.

About the Author: Becky Bower is a writer for the ApplyConnect® Blog and a communications intern at ApplyConnect®, a consumer initiated tenant screening company.

She has also spent several years in compliance and auditing. Becky holds a degree in English with a focus in creative writing from CSU Channel Islands and is a published writer.

Three Tips — continued from 20 Prioritize accounts requiring immediate attention

Taking direct action or working with the executor of the estate can help ensure the proper handling of brokerage and other financial accounts. Additionally, it is important to monitor the deceased’s deposit and credit card accounts — in particular, look for automatic charges that you will need to stop. The executor can guide you in determining which financial obligations take priority.

Remember, you are not alone throughout this process. Working with knowledgeable advisors and trusted individuals can help you navigate this difficult time to help ensure your loved one’s finances are protected for the future.

Wells Fargo Advisors does not provide legal or tax advice. Any estate plan should be reviewed by an attorney who specializes in estate planning and is licensed to practice law in your state.

About the Author: This article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice PresidentInvestments. He can be reached at 949-862-1248 or Jason.Sherr@wfadvisors.com Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-GUARANTEED/ MAY LOSE VALUE Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. © 2017 Wells Fargo Clearing Services, LLC. All rights reserved.

Thank you to everyone who closed transactions with our Multifamily Investment Sales Team in 2017

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February 2018

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Apartment News

25

Happy Holidays, from the AAOC!

T

he Apartment Association of Orange County held a Holiday Cruise & Awards Presentation Tuesday, December 19th to celebrate our members and honor a few individuals who have made and continue to make an impact on the rental-housing industry. We were also privileged to have some very gracious sponsors to help us make this event a huge success!

As the sun set over the Newport harbor, our guests prepared to board

“Endless Dreams” one of the largest of the Hornblower yachts in their fleet.

Members donated so many blankets and socks to benefit the Illumination Foundation, our bin overflowed more than once! We appreciate the generosity of all those who contributed.

We began the night dancing away to the music provided by our DJ Ruben Ruiz, sponsored by Apartment SEO while sipping cocktails from our two on-board bars, sponsored by DTS and

Alan Dauger, the recipient of the Dorothy Gourley Award of Excellence, presented by sponsor Brian Berg Insurance, and presented by Dyana Owens, says a few words.

Legacy Partners. Fun was had by those who had their pictures taken in the photobooth and in front of the step & repeat, sponsored by RentPath.

As the entertainment continued, dinner was served and our guests were in for a delicious buffet, sponsored by NPM Staffing, Access Exterminator Service, AFR Furniture Rentals & USGI. Shortly after that, mini desserts made

Holiday Cruise — continued on page 28

Award Sponsor Costar, represented by Renee England, presents the Lifetime Achievement Awards to longtime Board member, and past President W.R. (Bill) Gorman.

Our Controller, Robin Brown and her husband Herb enjoyed this festive evening. Executive Director, Lou Penrose strikes a pose with the 2017 PSC Member of the Year, Nathan Poth of LoCali Management Group.

26

Apartment News

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February 2018

February 2018

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Apartment News

27

Holiday Cruise — continued from 26 their way throughout all three decks!

We are always proud to recognize those who make a difference in our industry, and this evening was a great time to honor some very deserving individuals.

Cooper Dodd, of Chase Multifamily Lending, one of our Award Sponsors, introduced our Legislator of the Year award, presented to Senator John Moorlach who has and continues to assist in the advancement of our association’s legislative priorities. He works Move over, Vanna White… Wendy Duringer and Denise Kirkpatrick are showing off the logo for our First closely with county officials and the Mate Sponsor, Duringer Law Group. association staff to introduce or support legislation or amendments that benefit of Brian Berg Insurance, another recognized a very deserving member of the rental housing industry. Although Awards Sponsor, for his years of experi- our Product & Service Council for Senator Moorlach was unable to attend, ence in the industry, major contributions their involvement with the association. our Executive Director, Lou Penrose to the rental housing industry and his LoCali Management Group has helped accepted the award on his behalf. service on the AAOC Board of Directors, support the association by volunteering Our second award, the Apartment not to mention past President. Thank on our Product & Service Council Association of Orange County’s Dorothy you, Alan, for your professionalism and Committee, being part of our largest Gourley Award of Excellence, was pre- leadership, and congratulations! sented to Alan Dauger by Dyana Owens Holiday Cruise — continued on page 30 The third award given this evening

28

Apartment News

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February 2018

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Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $74.00...................................... $109.50 BASIC SERVICE CALL .................................................................................. $74.00...................................... $109.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $84.00...................................... $109.50 ROOF ACCESS .................................................................................................... $195.00...................................... $225.00 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $750.00.................................. $1075.00 Backflow Testing/Service ................................................................................................................ Call for pricing Hydrojetting .................................................................................................................................................... Call for pricing

Water Heaters

30 Gallons Gas Water Heater ...................................................................................................... Avg. Price $1017.00 40 Gallons Gas Water Heater ........................................................................................................ Avg. Price $995.00 50 Gallons Gas Water Heater ...................................................................................................... Avg. Price $1075.00 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice.

Price includes: American Water Heater or Bradford White, Complete Installation includes: 2 water flex, earthquake strapping, gas flex, and shut off (if needed), new water shut off above heater (if needed), vent connections, haul away old heater and sales taxes. Any modifications to existing plumbing, system or structure extra.

3 convenient ways to order service request: Call, fax or order on-line for same day service if ordered before 3:00 pm • Licensed, bonded and insured • One year written guarantee, parts and labor • 30 days on most drain cleanings

949-222-2202 • 714-505-0577 Fax 949-222-0214 M – F 8:00 am – 5:00 pm Call regarding overtime & after hour rates*.

Same day credit available — We accept major credit cards

Se Habla Español

3% charge on all credit card transactions

See us on line at: www.calrooter.com

February 2018

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29

Michael Brown of Camden Property Trust and Karen Kaye smile for the camera. Representing our Captain Sponsor of the evening, FSI/SOLID.

Holiday Cruise — continued from 28 gatherings this year, and have been sponsors to countless events. We congratulate them and award Nathan Poth and LoCali Management Group the 2017 Product & Service Council Member of the Year Award.

Introducing our fourth and final award was another award sponsor, Renee England of CoStar, who had the

pleasure of recognizing our Apartment Association of Orange County Lifetime Achievement Award, whose recipient has been devoted to the rental housing industry for many decades. W.R. (Bill) Gorman has served our association since 1970. He served on the Board of Directors from 1980 to 1990 and was President in 1988. He has authored Cash in on the Myths of Real Estate, and provided numerous articles for our

publication. He has spoken at Trade Shows and General Membership Meetings alike. We couldn’t have thought of a better person to honor.

Congratulations, Bill!

A special thank you again to all our sponsors! Our Captain Sponsor, FSI/ Solid; First Mate Sponsor, Duringer Law Group; VIP Shuttle Sponsor,

Holiday Cruise — continued on page 32

Apartment Turnovers and Maintenance Full-scope Residential Rehab, Repair, and Construction Services

• Shower enclosures • Granite & quartz countertops • Tile/wood flooring • Furnace installation • Interior/exterior paint

• Tile showers • Plumbing • Drywall • Electrical • Cabinetry • And more!

Residential Rehab & Maintenance Call Paul at

1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com CA General Contractor Lic #1023388 Licensed, Bonded & Insured Workers Comp Insurance

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February 2018

”Thanks for your excellent work helping me get my properties ready to put on the market. The units look fantastic inside and the exterior paint and wood work looks great.”

— Mark B., Real Estate Broker & AAOC Member “The work you did in the kitchen was high quality and at a fair cost. The quartz countertops are a great update. I appreciate your professional crew and their workmanship.”

— Don S., AAOC Member

Save money on repairs when you use South Coast Real Estate & Property Management to manage your units!

See our ad in this magazine.

BAD TENANTS HAPPEN When “good-bye” isn’t enough...it’s time to call Brennan Law Firm. Evicting or attempting to collect from an uncooperative tenant can be stressful, complex, and costly if not handled correctly.

At Brennan Law Firm, we focus on representing landlords and property managers exclusively in landlordtenant transactions and disputes. Our knowledgeable, assertive, and client-centered advocacy helps to get the job done right the first time – saving you time and money.

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Judgment Enforcement and Collections In Orange County, call (714) 202-5420

www.MBrennanLaw.com Call today for a free consultation We’re here to help

February 2018

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31

Longtime member, Ed Smith brought his entire family to celebrate!

Holiday Cruise — continued from 30 Buffalo Maintenance; Photobooth/Step & Repeat Sponsor, RentPath; Cocktail Sponsors, DTS (Dedicated Transportation

Services) and Legacy Partners; Dinner Sponsors, NPM Staffing, Access Exterminator, AFR Furniture Rentals, and USGI; Crew Sponsors, Locali Management Group, BG Multifamily,

Our DJ, Ruben Ruiz, sponsored by ApartmentSEO, rocked the house!

McCarthy Roofing and V & S Carpet & Flooring; Award Sponsors, Brian Berg Insurance, Chase Multifamily Lending, and CoStar; and Entertainment Sponsor Apartment SEO.

Graciously Sponsored By:

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February 2018

• • • • • • • • • • • •

Every owner has different wants and needs Monthly cash flow statements Rent rolls & check registers Bi-lingual staff Fee management service Temporary vacation management service Rent up management service Award winning seasoned professional team Immediate availability for owners and tenant needs Rapid response & 24 hour emergency availability Expert monitoring of local rental trends and legal developments Routine maintenance, exterior/interior inspections

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For Information: 714.778.0480 Contact: Denise Arredondo Email: denise@contactjle.com • www.ContactJLE.com • 202 E. Broadway, Anaheim, CA 92805

February 2018

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33

Commercial Real Estate

Financing available for Western U.S. properties

NO LOAN FEE NO PRE-PAYMENT PENALTY

and Use a direct source for your multi-family and commercial properties nly o A C OFF* • Loans up to $10MM • 30-year amortization CLOSING • Cash out available • 15-year term COSTS • Personalized solutions • 5 & 7 initial fixed term Mention Promo Code AAOC to receive our No Loan Fee promotion Let us assist you with competitive rates, pricing, and outstanding service. Get your loan quote today!

ORANGE

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Connie Kelly

Teresa Fukushima

Mobile 949.510.4426 ckelly@amerfirst.org

Mobile 562.393.0005 tfukushima@amerfirst.org

COUNTY

SAN DIEGO

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Commercial Real Estate Officer NMLS #1638375

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Commercial Real Estate Officer NMLS #814503

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PERSONALIZED WEALTH BUILDING IN REAL ESTATE  Custom

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CONTACT US TODAY

CALL (714) 255-9998 OR VISIT www.WRGORMAN.com CalBRE# 00616310

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Apartment News

From left to right: Randy, Bill, Tim & Sonya

www.aaoc.com

February 2018

AAOC Partners with Rentler Property management software for landlords

Rentler offers FREE tools for small business owners who are members of AAOC Online Rent Payments

Applications & Screenings

(( Process payments in 2-3 days

(( Get instant credit & background reports

(( Build tenant’s credit history

(( No onsite inspections

(( Available for any rental contract

(( Simple and secure

(( FREE for landlords

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PAY MENTS

A PPLIC ATIONS

SCREENINGS

LISTINGS

M A INTEN A NCE

LE A SES

To learn more about Rentler visit our page at www.rentler.com/partner/AAOC or for support, call 801.784.8377 or email membership@rentler.com

February 2018

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Membership Milestones

20, 30, 40 &50 Y

AAOC SALUTES OUR

EAR

MEMBERS

The Apartment Association of Orange County would like to express our sincere gratitude to the following individuals and companies for their consecutive membership in AAOC for 20, 30, 40 and 50 years! AAOC will recognize each of these members during a special program planned for the February 20th General Membership Meeting.

a 50 Year Members b C & R Management

a 40 Year Members b Alexander Samas Allen Klingensmith Annie and Paul Kousharian Bert and Sandi Green Brand Properties Bryan and Lorraine Davis Cafe Property Management Dale and Beverly Smith Dale Forester Dan Smith

June Mah

Michael E. and Sheila Sherman

Karen Watson

Mike and Debbi Gross

Louis A. Kridle

Mitsumi Apartments

Louise Shaver

R. E. McCain

Milt Bernard

Rachel Chasin

Neil and Mary Zarske

Rhoda S. Kinoshita

Opjit and Joti Ghuman

Richard and Rose Volpe

R. L. and Cynthia Allen

Richard E. Fulton

Richard and Kathleen Brady

Sekhon Properties

Rudolf F. DePont

Shepherd Properties

Sidney A. and Shirley Field

Todd and Evelyn L Brumfield

Theodore and Elizabeth Viers

Tom and Ursula Whiteford

Verna Eighmy

Wanda Miller

Virginia Cerda

William and Vicki Caldwell

a 30 Year Members b

David E. Barrows Douglas P. Minery Emil and Diane Schultz Eugene Opittek F & B Investments George and Geraldine Saitta Gilbert and Eunice Fujimoto Glen R. Mills Grant and Helen Ball H B and Thelma Wesseln J D and Karen Schweikle J/K Associates James G. Simpson Jay Dunn JBW Properties John and Connie Hughes John O’Leary

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Apartment News

a 20 Year Members b

Allen Properties

Brett Kamerman

AOUN Inc. / Lakeridge Apartments

California Rooter & Plumbing, Inc.

Dan Meadows

Gloria Ramchandani & Debra Sunshine

Eloise I. Sime Gabriel and Dorothy Newhouse Gary Tolfa Gunter and Gisela Sanders Hamilton Street Apartments James D. and Linda K. Foss Jim Townsend Joiner & Associates Juan Chavez Lawrence and Jeanette Fromm Mark Hilbert Property Management Mary L. Hyatt Melvin and Shirley Kimmel

www.aaoc.com

February 2018

Hart Properties Howard F. Erdley Jon and Trisha Thys Juan and Gloria Cuyugan Leo P and Margaret Lemieux McCormack, Baron & Associates — Irvine Inn Robert D. Isaacson Roberta Roubison Trident Partners Villa De Oro Wagner Development Group

47th Annual Trade Show & Conference

Orange County Fair & Event Center, Costa Mesa, California Thursday, March 8, 2018 • 8:30 am–4:00 pm For more information, please call (714) 245-9500 or visit us online at www.AAOC.com

February 2018

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37

E D U C AT I O N A L

WORKSHOP

FAMILY SUCCESSION Passing the Torch Featuring: Rich Lombardi, Owner, CCIPS Institute And a panel of experienced Property Management Professionals

WORKSHOP ATTENDANCE IS LIMITED, RESERVE YOUR SPOT TODAY! Date: Time: Location: Cost:

Tuesday, February 27, 2018 6:30–8:30 pm AAOC Offices 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 Members — $50 Non-Members — $75

To Register: Call (714) 245-9500 or go online www.AAOC.com Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

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February 2018

rest easy.

we’ll protect you.

PREVENT INFESTATIONS WITH THE POWER OF CO2

PROTECT YOUR PROPERTY LEARN MORE ABOUT BED BUG PREVENTION & ORDER NOW AT

GET 10% OFF WITH CODE: AAOC

February 2018

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Apartment News

39

My Final Word Regarding Metrics from Cash In on the Myths of Real Estate

B

eginning with the November 2017 issue of Apartment News Magazine, I tackled one of the most complex aspects of real estate investing — the uses and abuses of metrics.

In a series of three articles, I covered five fundamental metrics — CashOn-Cash, Capitalization Rate, Gross

9-5

Rent Multiplier, Price Per Door and Internal Rate of Return. These are all tools I have seen used with differing degrees of success and failure.

As I noted in my articles, the key problem is that — with the exception of IRR — these metrics only look at the current year of operations. Yet, when we are investing, we are doing so with

By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President

an expectation of a certain outcome at a given point in time in the future.

As I concluded in last month’s article (January 2018), Internal Rate of Return comes the closest to providing a solution.

So what is the answer? That’s the question I address in Myth 9-5 in my book, Cash In On the Myths of Real Estate.

There are shortcuts to evaluating possible purchases.

Popular Belief: Once you get good at investing, it is easy to spot a deal.

Bill’s Truth: There are no shortcuts. Investors often fall in love with one type of metric – i.e. capitalization rate, GRM, cash-on-cash, or IRR. They get comfortable with one specific way of evaluating what a price should or should not be; and, then, use that methodology as their one and only analysis tool.

You need to apply more than one metric to get a full picture of a property’s value.

Using an intrinsic rate of return can pinpoint those opportunities that provide the best potential in helping you meet your wealth-building goals. However, be prepared for the fact that your intrinsic IRR for a specific property may differ from what real estate brokers and other investors have determined to be what I call the market IRR.

Intrinsic IRR is at the core of my success.

It has helped me spot premiums or discounts in the market!

This same concept can be applied to capitalization rates and GRM. Once you have determined what profit you want from a property that you purchase and hold for a specific amount of time (aka your intrinsic IRR for that property), you can work backwards and similarly define an intrinsic capitalization rate and an intrinsic GRM. Now you have a personally defined set of tools to use as a means of comparison with the metrics that others are using.

Comparing market value as a function of GRM, cap rate or IRR against intrinsic value defined in the same fashion provides you an all-important analytical edge. This approach simplifies your decision-making process.

For example, if your intrinsic GRM is lower than the market GRM used to set the price on a particular property; then, from your perspective, that property is overpriced. Conversely if your GRM is higher, you have spotted a deal!

The intrinsic GRM that you determine from the basis of your intrinsic internal rate of return also helps you determine if you should be a seller or a buyer. It shows you the premium or discount that is currently shaping the market.

Cash In: Calculate the intrinsic IRR and use that as a basis of comparison.

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February 2018

Boiled down to the basics — intrinsic IRR is the function of what you want for a return and, thus, your ascribed value for a specific property — i.e. the price you are willing to pay.

As noted last month, establishing an IRR for a property requires making educated and informed projections regarding what the future will be at a given point in time. Ascertaining an intrinsic IRR additionally requires knowing in quantified terms, the return you need and want to make in order to achieve your personal investment goals.

Remember, too, time is a part of this equation. A return of “x” at the end of Year Two achieves a very different IRR than that yielded by the same return in Year Five.

By knowing what you want to achieve, then reverse engineering your intrinsic IRR into an intrinsic GRM or Cap Rate, you are prepared to become — as I have — a successful contrarian investor.

About the Author: William R. Gorman, MBA and CCIM, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, who is a CPA and Broker; along with Randy Combs, MBA and Broker; plus Sonya Loera, Realtor.

Bugs? Call Kevin Perhaps you have experienced “bugs” in your computer software. Nearly everyone has at some point and then they have to call an IT specialist to sort it out and get the “bugs” out.

The same goes for your insurance coverage. In almost all reviews we’ve conducted, we have found “bugs” in their insurance program. Most are not done intentionally by the agent or insurance company. Usually it is a result of trying to do too much by the insurance agent in an understaffed office.

PHD Insurance Brokers has a seasoned trained staff that will take their time to review your insurance portfolio. Not only will they be taking adequate time to review your situation, they will also be working with photos from an inspection performed by Kevin Hendrie. Kevin has over 10 years of experience surveying and taking photos before the review and quoting even takes place.

Clients have told us about being cancelled by a well-intentioned agent who felt it was their duty to always come in with the lowest premium. Often this approach backfires because the quoting company makes the coverage effective and then does the inspection. In many cases, the inspector finds a problem, tells the insurance underwriter and the policy is cancelled. This usually necessitates the apartment owner to go into a non-standard market for a year or more with substantially higher premiums. This is why it is crucial that an inspection is done prior to being quoted by an insurance company. Avoid having a cancelled policy due to the “bugs” being found after the policy is in place.

Call us now at (800) 640-4743 or (714) 534-6310 for a competitive quote with the “bugs” out at the start of the quoting process.

Call today.

The crowd is right most of the time,

Lee Hendrie President/CEO Author, Speaker, Consumer Advocate

but when they’re wrong at the wrong time there are contrarian opportunities for you and risks for the crowds.

Call 800 640-4743

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338

February 2018

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Apartment News

41

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

– Up-to-date rental and legal forms

– Informative monthly membership meetings covering a variety of topics throughout the year

– Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

“#1 REAL ESTATE TEAM IN ORANGE COUNTY” PER THE WALL STREET JOURNAL

DOWNTOWN HUNTINGTON BEACH LOT $2,250,000 Location! Location! Walk to Beach, Pacific City Mall and all Main Street activities. 3 lots wide 75’ x 116’.

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WANT TO SELL YOUR APARTMENTS BUT DON’T WANT TO MANAGE MORE UNITS AND HATE PAYING TAXES? I HAVE A SOLUTION FOR YOU. MIKE THORNTON | REALTOR® | #1 APARTMENT AGENT IN O.C.* MICHAEL@STANFIELDREALESTATE.COM *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. HÔM Sotheby’s International Realty and the HÔM Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. HÔM Sotheby’s International Realty is independently owned and operated. Sean CalBRE 01024996 Mike CalBRE 01236638 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

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February 2018

949.689.7587

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Andrew Stefanski Properties Hortensia Delgado Properties Kevin Relock Properties Melissa Ke Properties Nathan Johnson Property Quy Huynh Property Parviz Yavari Property

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

New PSC Members Agricultural Pest Control Services 9917 Maine Ave. Lakeside, CA 92040 Contact: BreeAnn Richardson (800) 695-8565

KRH Management, Inc. 19572 Drybrook Ln Huntington Beach, CA 92646 Contact: Kari Horii (310) 745-8004

A-Tech Consulting 1748 W. Katella Avenue, Suite 112 Orange, CA 92867 Contact: Brittany Fastuca (714) 390-6040

NorthMarq Capital 500 Newport Center Dr Ste 650 Newport Beach, CA 92660 Contact: Joe Giordani (949) 717-5206 (continued)

Berkadia 2020 Main Street Irvine, CA 92614 Contact: Michael Thagard (949) 223-0610

PRC Restoration 23839 Banning Blvd Carson, CA 90745 Contact: Freddy Rodriguez (562) 490-6900

Clear Expectations 2372 Morse Avenue, Suite 505 Irvine, CA 92614 Contact: Michael West (949) 316-1116

Straight Designs 3028 East 11th Street Los Angeles, CA 90023 Contact: Barbie Esparza (323) 261-3028

– All-Wood Kitchen Cabinetry & Vanity Packages – Quartz & Granite Countertops – Installations & Full Remodel Services, CA Contractor Licensed – Family Owned & Operated – Complimentary On-Site Estimates

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www.thecabinetdepotinc.com 7451 Warner Avenue, Suite H, Huntington Beach, CA, 92647 Mon.–Fri. 10am-4pm; Sat. 10am–3pm; Sun. by Appointment.

February 2018

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Featuring

Product & Service Council Member:

Had Enough of This?

We Thought So.

We’ve Done Something About It… Property Inspection — Work Order Solutions: Designed for Apartment Owners & Managers Completing and tracking onsite work orders and property inspections has long been a time consuming manual process. Filling out forms, emails, texts and voice messages to communicate tasks to your workforce can be a painful and unorganized process. To make matters worse, access to accurate historical data is virtually non-existent…unless paper forms are manually entered or transferred into a database. These are often neglected, time-consuming, and cost prohibitive steps. Here’s the good news…

Apartment Owners and Managers are now embracing the power and ease of the cloud based Mobile360 platform to streamline their onsite work order, and property inspection process.

Managers, inspectors and maintenance teams now effectively communicate required tasks. Notification and alert systems deliver results to appropriate staff users. The online dashboard offers a powerful reporting engine, providing unlimited access to reports, statistics and graphs…Assuring real time visibility and operational property performance data.

Mobile360 is modular, easily scalable, and perfectly suited for apartment owners and managers of 1–100+ units.

Our team creates cost-effective solutions that fit your exacting requirements. Set-up, staff training, and support are included in Mobile360 software modules.

iSuite360 introduces a NEW easy-to-use Mobile360 App software solution to help manage your property inspections and work orders…Ready to go Paperless?

We thought so!

All aspects of property inspections and work orders are captured using a mobile app via smartphone or tablet.

The data is delivered to select users rapidly…facilitating action, analysis and transparency between departments.

Featuring Unlimited: • Building & Property Inspections • Work Orders & Incidents • Move In / Move Out Inspections • Customized Graphs & Reports The Future of Workforce Data Capturing is Here…

Call us today for a free demonstration or onsite evaluation.

Be sure to ask for your AAOC Member Discount!

“I had 3 broad goals for our company: Go green to the greatest extent possible. Provide real time visibility of property activity for supervisors and management, and optimize the use of staff time to reduce costs of operations. Mobile360 has certainly fulfilled its potential to meet these challenges. We are extremely pleased with the flexibility of the software and its powerful reporting. Their customer service is also excellent!”

— Michael Kron, COO Management Support

iSuite360.com 44

Apartment News

www.aaoc.com

Sales@iSuite360.com February 2018

800.217.2169

PRODUCT & SERVICE COUNCIL MEMBERS’

Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com

Accounting Services Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Accounting Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

The fastest growing property management software in the industry.

Air Conditioning & Heating Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Major appliances for apartments.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Apartment Rental Publications & Services Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

#1 nationwide provider of information and advertising services.

Product & Service Council — continued on page 46

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Market Research Data 2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com Apartment data and market research.

February 2018

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Product & Service Council continued from page 45

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 RentPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com

Apartment/Student Housing

Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com Major appliances for apartments.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Advising clients with acquisition and dispositions of their apartment units.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Text messaging services to help communicate with your customers.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Appliances Sales, Service & Leasing

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

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Apartment News

Appraisal Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com American Appliance Rentals Gil Brenner 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 gil@rentafridge.com — www.rentafridge.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

www.aaoc.com

February 2018

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Asset Management Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Attorneys Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Provide legal services on all employment related issues and Fair Housing discrimination claims.

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Complete kitchen and bath restoration and refinishing company.

Apartment Turnover Specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Custom & standard cabinets for all areas. No job too small!

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Product & Service Council — continued on page 48

Get covered today!

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Boiler Systems Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net Water Heater/boiler service and installation.

Cabinets Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Fashion styles may change. Our commitment to our clients won’t.

Farmers was founded in 1928, a year before the crash. Back then, when others paid claims with IOUs, we paid cash. For over 80 years, we’ve followed a conservative investment approach. We don’t invest in junk bonds or financial derivatives. We are Farmers Insurance. And we are over 15,000 agents strong.

CURRENT SAVINGS OFFERS

Your local Farmers agent currently offers savings for: n

Home

n

Auto

n

Life

n

Business

n

Condo

n

Renters

farmers.com for a complete listing of companies. Not all insurers are authorized to provide insurance in all states. Coverage is not available in all states.

Life Insurance issued by Farmers New World Life Insurance Company, 3003 77th Ave SE, Mercer Island, WA 98040.

Protecting Your Investment is my Top Priority.

949.943.3610

RICK HACKETT

Your Local Agent| CA License # 0832675

rhackett@farmersagent.com 33161 CAMINO CAPISTRANO, STE K2 SAN JUAN CAPISTRANO, CA 92675

February 2018

www.aaoc.com

Apartment News

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Product & Service Council

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

continued from page 47 Carpentry

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

See the Advertisers Index on Page 72 for the location of our ad.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Cleaning Service

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

Carpet Sales & Service

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

Carpet Cleaning Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

See the Advertisers Index on Page 72 for the location of our ad.

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

License #0462338

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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www.aaoc.com

February 2018

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.

Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Collections

Construction Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com

Product & Service Council — continued on page 50

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Patio Heaters AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Communications RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

Concrete Maintenance & Repair M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

February 2018

www.aaoc.com

Apartment News

49

Product & Service Council continued from page 49

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com

Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com

Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

Multifamily brokerage and advisement services.

Consulting

Advising clients with acquisition and dispositions of their apartment units.

See the Advertisers Index on Page 72 for the location of our ad.

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com General Contractor.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Parking lot maintenance.

2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

Outsourced accounting, tax credit and management consulting.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

We help homeowners defer or reduce capital gains taxes.

Product & Service Council — continued on page 52

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

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Apartment News

www.aaoc.com

A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

February 2018

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

❏ Failing Flat Roof Repair

❏ Cracked Mortar

Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

CA License #910068

714-538-3330

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs

February 2018

www.aaoc.com

Apartment News

51

Product & Service Council continued from page 50

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

NEXT LEVEL Property Solutions, LLC Marie Kaplan (949) 244-2974 mariek@nextlevel-ps.com — www.nextlevel-ps.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Countertops

See the Advertisers Index on Page 72 for the location of our ad.

Provides property management & consultation services in the multifamily industry.

WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Doors & Windows Republic Windows & Doors Grant Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 grant@republiccompanies.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Drain Cleaning

Complete kitchen and bath restoration and refinishing company.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Laminate, quartz & granite available. No job too small.

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450, Fax: (562) 9442470 info@thecountertopfactory.net — www.thecountertopfacory.net

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 lbaldwin@lahydrojet.com

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 72 for the location of our ad.

Deck Coatings, Magnesite Repairs, Waterproofing

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Draperies/Blinds/Window Coverings

See the Advertisers Index on Page 72 for the location of our ad.

Electrical KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Electric Vehicle Products American Appliance Rentals Gil Brenner 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 gil@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electric wiring & installation of car charges & charging stations.

Electronic Signature DocuSign Tiffany Tanquary 221 Main Street, Suite 1000 San Francisco, CA 94105 (866) 219-4318 tiffany.tanquary@docusign.com — www.docusign.com

DocuSign allows people to manage documents anytime, anywhere, on any device, securely.

Product & Service Council — continued on page 54

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Apartment News

www.aaoc.com

February 2018

Where else but at…

Medicine Cabinets

FOR ALL OF YOUR APARTMENT NEEDS

Hill Bros & Life Paint Decks (Magnesite & Concrete )

WE CARRY: 1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts 2) FLOORING MATERIALS: carpet, vinyl sheet, planks, 12x12 & 18x18 tile 3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta 4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts

Wall Oven: Brown or Maytag

Gas or Electric 20”, 24”, 30”

5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs 6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

COME ON DOWN TO SEE WHAT WE CARRY. 6420 Roland Street • Buena Park, CA 90621 Tel. (714)562-0800 • Fax (714)562-0707

Vertical Blinds (We customize to your opening onsite) Miniblinds (Aluminum or vinyl)

Vertical Mailboxes $35.35/door

Closet Doors: Vinyl or Mirrored

Cooktops: 24”, 30”, 36”

Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

February 2018

www.aaoc.com

Apartment News

53

Product & Service Council continued from page 52

Environmental Consulting & Training A-Tech Consulting Brittany Fastuca 1748 W. Katella Avenue, Suite 112 Orange, CA 92867 (714) 390-6040 brittany@atechinc.net — www.atechinc.net American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Environmental Services A-Tech Consulting Brittany Fastuca 1748 W. Katella Avenue, Suite 112 Orange, CA 92867 (714) 390-6040 brittany@atechinc.net — www.atechinc.net Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Evictions

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

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February 2018

Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Financial Planning HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Fire & Flood Restoration Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Rainbow International of Orange County Debbie Robinson 1274 N. Red Gum St. Anaheim, CA 92806 (888) 778-3492 rbwoc.debbierobinson@gmail.com — www.rainbowintl.com/orangecounty Restoration Management Company Michelle Lopez 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Service First Restoration Inc. Carolyn Padilla 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (855) 883-4778 carolynp@callservicefirst.com — www.callservicefirst.com Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shireldfireprotection.com — www.shieldfireprotection.com NFPA 25 Fire Sprinkler inspections and 5 year re-certifications, repairs, service and maintenance

Fitness Equipment

Garage Doors

Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554, Fax: (866) 274-3488 stephan@opti-fit.com — www.opti-fit.com Primo Fitness Kristen Marangi 1909 S. Susan Street Santa Ana, CA 92704 (714) 957-2765 Kristen@primofitnessUSA.com — www.PrimoFitnessUSA.com

Republic Garage Doors Gayle Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Flooring Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

See the Advertisers Index on Page 72 for the location of our ad.

FSI – Total Floor Care Bethany Legler 3033 Oak St. Santa Ana, CA 92707 (657) 249-0594 bethany.legler@servicesbyfsi.com — www.servicesbyfsi.com Total floor acre, flooring, upholstery care, restoration.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Product & Service Council — continued on page 56

Apartment Turnover Specialists.

Turnaround Solutions, LLC Geoff Miller 134 Lomita El Segundo, CA 90245 (310) 873-7331 geoff@turnaroundsolutions.info — www.turnaroundsolutions.info Urban Surfaces Cynthia Bozarth 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 cynthia@urbansurfaces.com — www.urbansurfaces.com V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com See the Advertisers Index on Page 72 for the location of our ad.

Furniture Rental AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (213) 259-4367, Fax: (323) 728-2143 sreyes@rentfurniture.com — www.rentfurniture.com Furniture rental for residents.

CORT Aimee Palmer 2450 Main Street Irvine, CA 92614 (949) 852-0711 Aimee.palmer@cort.com — www.cort.com

Cost-effective, convenient & hassle-free — furniture rental is the smart, flexible alternative for times of transition.

February 2018

www.aaoc.com

Apartment News

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Product & Service Council continued from page 55

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com General Contractor.

PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Service First Restoration Inc. Carolyn Padilla 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (855) 883-4778 carolynp@callservicefirst.com — www.callservicefirst.com

Handyman Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Heating & Air Conditioning Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Commercial, Personal & Health Insurance.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Subsidiary of Ray Roberts Realty, Inc.

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

Fax (562) 430-0693

Apartment News

Provide insurance consulting & coverage.. See the Advertisers Index on Page 72 for the location of our ad.

Insurance

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

56

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett

Independent insurance brokerage representing commercial building owners and operators.

Roberts Management & Investments

(562) 430-3588

We help homeowners defer or reduce capital gains taxes.

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Major appliances for apartments.

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

www.aaoc.com

www.rayrobertsrealty.com February 2018

NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500, Santa Ana, CA 92705 (714) 975-8429, Fax: (714) 975-8966 eric.r.marrs@nfp.com — www.nfp.com PHD Insurance Brokers, Inc. Kevin L. Hendrie 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 KHendrie@phdinsurancebrokers.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com State Farm — Sarah Atkinson Agency Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com Providing insurance and financial services.

The Liberty Company Insurance Brokers, Inc Gary A. Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com ” www.libertycompany.com

Real Estate Insurance specializing in multi-family. See the Advertisers Index on Page 72 for the location of our ad.

Interior Design Color Design Development Group Kimberly Laten 8390 E. Via de Ventura, Suite #F110-117 Scottsdale, AZ 85258 (480) 251-7757 kimberly@colordesignllc.com — www.colordesignllc.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com

Internet Services Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

KnockRentals.com Maile Eubank 999 N. Northlake Way Seattle, WA 98103 (559) 930-2234 maaile@knockrentals.com — www.knockrentals.com SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com

Janitorial Services S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Junk Removal Junk Studz, LLC Ben Pourcho 120 Tustin Avenue, Suite C #1125 Newport Beach, CA 92663 (949) 315-8999 junkstudz@gmail.com — www.junkstudz.com

Kitchen Renovations Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Lending Institutions Bank of America Mortgage Brett Robinson 1200 Newport Center Dr., #250 Newport Beach, CA 92660 (949) 467-7314 brett.robinson@bankofamerica.com Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 223-0610 michael.thagard@berkadia.com — www.berkadia.com CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Complete kitchen and bath restoration and refinishing company.

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

Landscapes/Hardscapes Agricultural Pest Control Services BreeAnn Richardson 997 Maine Ave Lakeside, CA 92040 (800) 695-8565 brichardson@agpest.com — www.agpest.com Bugs Away Exterminators BrightView Tree Care Services Michael Lourenco 1960 S. Yale Santa Ana, CA 92704 (949) 536-1966 Michael.lourenco@brightview.com — www.brightview.com Critical Environments, Inc. Christy Babbitt 2973 Randolph Ave Costa Mesa, CA 92626 (714) 323-9138 cbabbitt@criticalenv.com — www.criticalenv.com

See the Advertisers Index on Page 72 for the location of our ad.

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Luther Burbank Savings John Fisher 20 Pacifica, Suite 600, Irvine, CA 92618 (949) 428-8057 jfisher@lbsavings.com — www.lutherburbanksavings.com NorthMarq Capital Joe Giordani 500 Newport Center Dr Ste 650 Newport Beach, CA 92660 (949) 717-5206 jgiordani@northmarq.com — www.northmarq.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

Landscape maintenance, management, construction and arborcare.

See the Advertisers Index on Page 72 for the location of our ad.

Forever Lawn Pacific Coast Denise Karmie 2763 Enclave St NW Uniontown, OH 44685 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc Sales and installation of synthetic turf products.

Park West Tree Care Jessica Weber 22421 Gilberto, Suite F Rancho Santa Margarita, CA 92688 (951) 333-1269 jmweber@parkwestinc.com — www.parkwestinc.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Ste 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com

Lighting Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Interior/exterior lighting installation, maintenance & service.

Product & Service Council — continued on page 58

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

February 2018

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Product & Service Council continued from page 57 Mailboxes Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Bar-B-Clean Bryan Weinstein 24655 Las Patranas Yorba Linda, CA 92887 (818) 470-6350 bryan@bar-b-clean.com — www.bar-b-clean.com

Barbecue cleaning, repair, maintenance and replacement

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net Primo Fitness Kristen Marangi 1909 S. Susan Street Santa Ana, CA 92704 (714) 957-2765 Kristen@primofitnessUSA.com — www.PrimoFitnessUSA.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Service First Restoration Inc. Carolyn Padilla 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (855) 883-4778 carolynp@callservicefirst.com — www.callservicefirst.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Ste 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Marketing

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

See the Advertisers Index on Page 72 for the location of our ad.

FSI – Total Floor Care Bethany Legler 3033 Oak St. Santa Ana, CA 92707 (657) 249-0594 bethany.legler@servicesbyfsi.com — www.servicesbyfsi.com Total floor acre, flooring, upholstery care, restoration.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

iSuite360 17901 Von Karman Ave, Suite 600 Irvine, CA 92614 (800) 217-2169 christopher@isuite360.com

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

KnockRentals.com Maile Eubank 999 N. Northlake Way Seattle, WA 98103 (559) 930-2234 maaile@knockrentals.com — www.knockrentals.com Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Mold Remediation American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Moving & Mobile Storage Right Movers Tim O’Green 2631 Michelle Dr. Tustin, CA 92780 (714) 800-3559 tim@rightmovers.biz

Odor Removal Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com

Ornamental Iron Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Paint Sales & Service CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com Color Design Development Group Kimberly Laten 8390 E. Via de Ventura, Suite #F110-117 Scottsdale, AZ 85258 (480) 251-7757 kimberly@colordesignllc.com — www.colordesignllc.com EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

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R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Parking Enforcement Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

Patrol Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

Pest Control Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com Agricultural Pest Control Services BreeAnn Richardson 997 Maine Ave Lakeside, CA 92040 (800) 695-8565 brichardson@agpest.com — www.agpest.com Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com

Fenn Termite & Pest Control Hillary Day 7322 Walnut Avenue Buena Park, CA 90620 (714) 736-9000 Hillary.day@fennpest.com — www.fennpest.com Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

See the Advertisers Index on Page 72 for the location of our ad.

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

Commercial and residential pest control.

February 2018

Product & Service Council — continued on page 60

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Product & Service Council continued from page 59

Western Exterminator Jason Bennett 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 jbennett@west-ext.com — westernexterminator.com

Residential and commercial pest control and termite control since 1921.

Plumbing, Contractors & Supplies ARK Plumbing Elana Montgomery 5132 Bolsa Ave., Ste. 106 Huntington Beach, CA 92649 (949) 544-3343 arkplumbing247@gmail.com — www.ark247.net California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Pool/Spa Service & Repair

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

Clear Expectations Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county

Pressure Washing Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Ste 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

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Property Management AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 72 for the location of our ad.

KRH Management, Inc. Kari Horii 19572 Drybrook Ln Huntington Beach, CA 92646 (310) 745-8004 kari@krhmngmt.com — www.krhmanagementinc.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com Full service property management provider for 16+ units.

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

40 Years of Property Management Experience in Orange County.

Product & Service Council — continued on page 62

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California. See the Advertisers Index on Page 72 for the location of our ad.

Monterey Group 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Prestige Property Management Brad Clark 1500 Adams Ave., Ste #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Pest Control for Professionally Managed Properties OFFICE

RETAIL

INDUSTRIAL

RESIDENTIAL

Eco-Friendly Solutions | Serving Southern California

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Pest Control

Pigeon Control

Termite Control

Rodent Control

Bee Control

Gopher Control

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 3, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

1.877.522.2377 | www.AccessExt.com February 2018

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Product & Service Council continued from page 61

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

Property Management Staffing & Training

Rain Gutters

BG Multifamily Jay Lopeman 3330 Cumberland Boulevard, Suite 500 Atlanta, GA 30339 (678) 873-0728 jlopeman@bgmultifamily.com — www.bgmultifamily.com

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net

Real Estate/Investments

Most trusted recruiting & staffing resource provider in the multifamily industry for 30 years.

15+ years of experience in managing multi-family and senior apartments.

Property Management Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Provides property management & consultation services in the multifamily industry.

The fastest growing property management software in the industry

iSuite360 17901 Von Karman Ave, Suite 600 Irvine, CA 92614 (800) 217-2169 christopher@isuite360.com RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

For 30 years, we have provided qualified employees to the property management industry.

Text messaging services to help communicate with your customers.

See the Advertisers Index on Page 72 for the location of our ad.

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

Advising clients with acquisition and dispositions of their apartment units.

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

See the Advertisers Index on Page 72 for the location of our ad.

We are the leading screening and risk management provider for the multifamily industry.

Product & Service Council — continued on page 64

Put 20 Years of Property Management Experience to Work for You • All Repairs and Rehab Performed by Licensed General Contractor at Discounted Rates

2 UNITS — COSTA MESA

• All Monthly & Annual Statements Prepared by our In-House CPA • Vacant Units Made Rent-Ready in 7 Days • Routine Inspections Performed to Prevent Large Repairs

”Thank you for getting our unit rented before it was even rent-ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.” — Barbara C., AAOC Member

Paul Rosow Real Estate Broker CA BRE # 01205240

paul@southcoastrealestatebroker.com • www.southcoastrealestatebroker.com

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800-541-1962

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Mon. – Fri. 9:00 A.M. to 5:00 P.M. Sat. 10:00 A.M. to 2:00 P.M. Closed Sunday LICENSE #1014622

February 2018

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Product & Service Council continued from page 62

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com

Reconstruction

See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Marcus & Millichap Jonathan Giannola 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 419-3274, Fax (949) 833-0701 jonathan.giannola@marcusmillichap.com www.marcusmillichap.com See the Advertisers Index on Page 72 for

the location of our ad.

NorthMarq Capital Joe Giordani 500 Newport Center Dr Ste 650 Newport Beach, CA 92660 (949) 717-5206 jgiordani@northmarq.com — www.northmarq.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com Prestige Property Management Brad Clark 1500 Adams Ave., Ste #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Service First Restoration Inc. Carolyn Padilla 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (855) 883-4778 carolynp@callservicefirst.com — www.callservicefirst.com WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Roofing CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com

Apartment News

www.aaoc.com

Roofing systems for residential and commercial property for over 30 years.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com Roofing and waterproofing services.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Security Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com

Provide visible security patrol for multifamily housing.

USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Product & Service Council — continued on page 66

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

64

Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

February 2018

ARE YOU LOOKING FOR

QUALITY, SAFETY & PERFORMANCE?

A40 on Stainless Pedestal and Rugged Cast Aluminum Patio Base

Over the years, we’ve often been told by unhappy property managers that their community grills have been used in the evening and left on all night. Our solution? The S27T, S36T and A40T. They all feature the PGS FuelStop® - our exclusive, built-in mechanical one-hour gas flow timer that shuts off the gas supply after one hour of use. Combine this great feature with our commitment to producing highly efficient burner systems, our use of materials that get the heat to the cooking grids quickly, and the result is the ultimate “green” Performance Grilling System! PGS grill materials, chosen to last, keep our grills on the patio and not in a landfill.

Additional Models and Configurations Available. Available in Natural Gas and Propane Fuels. We stock all PGS replacement parts. One Year Parts Warranty on T Series.

PGS FuelStop® One-Hour Gas Flow Timer

S27TNG with S27NPED Pedestal Base

S36T with SS Door Kit

Laser Etched Control Panels, Theft Proof knobs and Series 304 Commercial Grade Stainless Steel used in all Legacy Models.

DEFINING THE OUTDOOR GRILLING & COMFORT HEAT EXPERIENCE SINCE 1966

S27T in masonry island with doors (S27T + MDS L30) ETL/Intertek Certified with Timers

2641 Du Bridge Ave. Irvine, CA 92606 | 949-474-3070 www.aeicorporation.com

February 2018

www.aaoc.com

Apartment News

65

Product & Service Council continued from page 64 Staffing Service AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562, Fax (800) 819-7892 Scott@go-staff.com — www.go-staff.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

Tax & Financial Planning

1031 Exchanges

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

We help homeowners defer or reduce capital gains taxes.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Telecommunications Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

We help homeowners defer or reduce capital gains taxes.

Towing Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Messina Operative Protection Services Melessia Messina 1351 N. Miller St., Ste. 202 Anaheim, CA 92806 (714) 646-9937 m.messina@mopsecurity.com — www.mopsecurity.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net Towing company with 4 locations in Orange County.

See the Advertisers Index on Page 72 for the location of our ad.

Landscape Care

Our services include: • Arbor Care — The trees on your property are one of the most important asset values of your landscape. Our team of arborists create and deliver multi-year tree management/maintenance schedules designed to get the most from your trees in terms of health, ascetics and safety.

• Irrigation Management — An automatic, operational, and efficient irrigation system is critical to the success and sustainability of the landscape We are verse in the latest technological updates. The result of this hands-on approach is savings in water use and money.

• Plant Health Care — The landscape Critical Environments maintains and manages is a critical part of our ecology. When provided an opportunity, we always choose the most environmentally sound method.

This approach to landscape management and the use of integrated pest management leads to long term sustainability and creates an overall healthier environment.

• Landscape Enhancement — We partner with our clients to maintain and keep their landscape looking the best that they can at all times.

Whether it is a routine seasonal color rotation or a major renovation, we install only the best quality plant material. The end result is a better looking and longer lasting landscape.

714-619-8888 • www.criticalenv.com 66

Apartment News

www.aaoc.com

February 2018

Apartment Owners, Landlords, Income Property Owners

     

Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

     

Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

Training

Water Heaters

Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812

ARK Plumbing Elana Montgomery 5132 Bolsa Ave., Ste. 106 Huntington Beach, CA 92649 (949) 544-3343 arkplumbing247@gmail.com — www.ark247.net California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Tree Service BrightView Tree Care Services Michael Lourenco 1960 S. Yale Santa Ana, CA 92704 (949) 536-1966 Michael.lourenco@brightview.com — www.brightview.com Park West Tree Care Jessica Weber 22421 Gilberto, Suite F Rancho Santa Margarita, CA 92688 (951) 333-1269 jmweber@parkwestinc.com — www.parkwestinc.com

Utilities & Sub Metering Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Video Commercials NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Video Surveillance Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Waste & Recycling Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

See the Advertisers Index on Page 72 for the location of our ad.

Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com Roofing and waterproofing services.

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Website Development/Online Advertising

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Windows & Doors

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Water heater repair and replacement including residential, tankless, and commercial.

Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Waterproofing Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

February 2018

Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

See the Advertisers Index on Page 72 for the location of our ad.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net Republic Windows & Doors Grant Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 grant@republiccompanies.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Do you know…

AAOC fights for YOUR Private Property Rights??

Support your PAC and Legal Defense Fund!! www.aaoc.com

Apartment News

67

ADVERTISERS’ INDEX

Category

See page 70 for alphabetical listings

EVICTIONS

PAINT SALES & SERVICE

Block & Associates......................Inside Back Cover

Rash Yambo Decking & Stairs...............................60

Brennan Law Firm.......................................................31

S M Painting Corp.........................................................6

Duringer Law Group, PLC.......Inside Front Cover

Sondance Painting.....................................................16

Wesierski & Zurek, LLP..............................................50

PEST CONTROL

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

FENCING & GATES

Access Exterminator Service..................................61

JM Air Conditioning & Heating............................18

ACE Commerical Laundry Equipment, Inc......20

Alertt Access Gate Controls....................................70

Clearvue Technologies.............................................39

APPLIANCES—REPAIRS, PARTS, RENTALS

National Service...........................................................50

Buffalo Maintenance, Inc.........................................19

Lloyd Pest Control......................................................71

Lin-Ed’s Appliance Service & Repair...................45

WASH Multifamily Laundry Systems..................17

FLOORING, REPAIRS, TILE

ORCO Apartment Suppy.........................................53 R&B Wholesale Distributors, Inc. .......Back Cover RSSA Home Improvement......................................23

Brent Collins Construction......................................16

COLLECTIONS

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover

APPRAISALS/VALUATIONS

Lee Walker Appraisals.................................................6

CONCRETE MAINTENANCE & REPAIR

Buffalo Maintenance, Inc.........................................19 Carpet Crafts.................................................................63 V & S Carpet and Flooring Services....................69 GATED ENTRIES

PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing..........................................8 California Rooter & Plumbing................................29 ORCO Apartment Suppy.........................................53 PORCELAIN REFINISHING

Bath Crafters..................................................................17 PROPERTY MANAGEMENT

C & C Paving Company, Inc....................................48

Alertt Access Gate Controls....................................70

CONSTRUCTION

HANDYMAN

ATTORNEYS

Brent Collins Construction......................................16

South Coast Construction & Repair....................30

Block & Associates......................Inside Back Cover

Buffalo Maintenance, Inc.........................................19

HEATING & AIR CONDITIONING

Brennan Law Firm.......................................................31

CONSULTING

JM Air Conditioning & Heating............................18

South Coast Real Estate & Property Mgmt......62

Duringer Law Group, PLC.......Inside Front Cover

2-1-1 OC..........................................................................13

INSURANCE

The Art of Property Management.......................43

Wesierski & Zurek, LLP..............................................50

The Art of Property Management.......................43

Farmers Insurance — Rick Hackett....................47

RAIN GUTTERS

Farmers Insurance —

Argos Home Systems................................................18

Theresa Simes Agency.............................................66

Out of the Gutter .......................................................49

PHD Insurance Brokers, Inc.............................41, 48

REAL ESTATE INVESTMENTS

ASPHALT SALES & SERVICE

C & C Paving Company, Inc....................................48

BATHROOM RENOVATIONS

South Coast Construction & Repair....................30 BATHTUB REFINISHING

Bath Crafters..................................................................17 BBQ & GRILL SERVICES

AEI Corporation...........................................................65 BLINDS

Apex Window Decor.................................................14 CABINETS/REFINISHING

Brent Collins Construction......................................16 RSSA Home Improvement......................................23

DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Brent Collins Construction......................................16

CBRE................................................................... Insert, 25

RSSA Home Improvement......................................23

Hom Sotheby’s International Realty —

Rash Yambo Decking & Stairs...............................60

South Coast Construction & Repair....................30

The Stanfield Group...................................................42

DECKING

LANDSCAPING

ProActive Realty Investments Inc........................14

All Proof Decks.............................................................54

Critical Environments, Inc. .....................................66

South Coast Real Estate & Property Mgmt......62

DOORS, WINDOWS

LEAK DETECTION

California Replacement Windows.........................7 RSSA Home Improvement......................................23

Aarow Drain & Plumbing..........................................8

CARPENTRY

California Rooter & Plumbing................................29

Brent Collins Construction......................................16

ORCO Apartment Suppy.........................................53 R&B Wholesale Distributors, Inc. .......Back Cover V & S Carpet and Flooring Services....................69

California Rooter & Plumbing................................29 LENDING

American First Credit Union...................................34

The Cabinet Depot.....................................................43

Carpet Crafts.................................................................63

Roberts Management & Investments...............56

KITCHEN RENOVATIONS

DRAINS

CARPETS

PK Management.........................................................21 ProActive Realty Investments Inc........................14

Buffalo Maintenance, Inc.........................................19

South Coast Construction & Repair....................30

Buffalo Maintenance, Inc.........................................19

JLE Property Management Inc.............................33

Bona Fide Mortgage..................................................60 Chase Multifamily Lending.......................................2

SVN/Vanguard Investment Properties..............12 SVN/Vanguard Investment Properties— Webster.....................................................................59 W. R. Gorman................................................................34 ROOFING

Dale’s Roofing...............................................................55 McCarthy Roofing........................................ Insert, 51

MAIL BOXES

McCormack Roofing..................................................27

DRAPERIES/BLINDS/WINDOW COVERINGS

ORCO Apartment Suppy.........................................53

Royal Roofing................................................................15

Apex Window Decor.................................................14

R&B Wholesale Distributors, Inc. .......Back Cover

R&B Wholesale Distributors, Inc. .......Back Cover

MAINTENANCE, REPAIRS, PRODUCTS

Alertt Access Gate Controls....................................70

Brent Collins Construction......................................16

TRAINING

Buffalo Maintenance, Inc.........................................19

The Art of Property Management.......................43

DRYWALL

Brent Collins Construction......................................16

R&B Wholesale Distributors, Inc. .......Back Cover ELECTRICAL

SECURITY SERVICES

WATER HEATERS

MOLD REMEDIATION

California Rooter & Plumbing................................29

American Environmental Specialists..................28

ORCO Apartment Suppy.........................................53

CARPET CLEANING

Buffalo Maintenance, Inc.........................................19

V & S Carpet and Flooring Services....................69

ENVIRONMENTAL SERVICES

ORNAMENTAL IRON

WINDOWS

CLEANING SERVICES

American Environmental Specialists..................28

Alertt Access Gate Controls....................................70

California Replacement Windows.........................7

V & S Carpet and Flooring Services....................69

Wesierski & Zurek, LLP..............................................50

Brent Collins Construction......................................16

RSSA Home Improvement......................................23

68

Apartment News

www.aaoc.com

February 2018

V&S Carpet and Flooring Services Serving Southern California since 1990

We specialize in property management companies, homeowners, realtors and comercial property owners.

Flooring Installation

Cleaning Services

•

Carpet

•

Deep Steam Carpet Cleaning (Truck Mounted)

•

Vinyl Plank

•

24/7 Water Damage Service

•

Laminate

•

Strip and Wax

•

Sheet Vinyl

•

Tile and Grout Cleaning

•

VCT and Tile

•

Cleaning Services

•

Hardwood Refinish

•

Upholstery Cleaning

Call us: (562) 601 - 8141 Visit us online:

www.vsflooring.com | www.vscleaning.com

17208 Roseton Ave. Artesia, CA 90701

February 2018

www.aaoc.com

Apartment News

69

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

2-1-1 OC.............................................................................13

CBRE...................................................................... Insert, 25

PHD Insurance Brokers, Inc................................41, 48

Aarow Drain & Plumbing.............................................8

Chase Multifamily Lending..........................................2

PK Management............................................................21

Access Exterminator Service.....................................61

Clearvue Technologies................................................39

ProActive Realty Investments Inc...........................14

ACE Commerical Laundry Equipment, Inc.........20

Critical Environments, Inc. ........................................66

Rash Yambo Decking & Stairs..................................60

AEI Corporation..............................................................65

Dale’s Roofing..................................................................55

R&B Wholesale Distributors, Inc. ..........Back Cover

Alertt Access Gate Controls.......................................70

Duringer Law Group, PLC..........Inside Front Cover

Roberts Management & Investments..................56

All Proof Decks................................................................54

Farmers Insurance —

Royal Roofing...................................................................15

American Environmental Specialists.....................28

Theresa Simes Agency..........................................66

RSSA Home Improvement.........................................23

American First Credit Union......................................34

Farmers Insurance — Rick Hackett.......................47

S M Painting Corp............................................................6

Apex Window Decor....................................................14

Hom Sotheby’s International Realty —

Sondance Painting........................................................16

Argos Home Systems...................................................18

The Stanfield Group................................................42

South Coast Construction & Repair.......................30

Bath Crafters.....................................................................17

JLE Property Management Inc................................33

South Coast Real Estate & Property Mgmt.........62

Block & Associates.........................Inside Back Cover

JM Air Conditioning & Heating...............................18

SVN/Vanguard Investment Properties.................12

Bona Fide Mortgage.....................................................60

Lee Walker Appraisals....................................................6

SVN/Vanguard Investment Properties—

Brennan Law Firm..........................................................31

Lin-Ed’s Appliance Service & Repair......................45

Webster........................................................................59

Brent Collins Construction.........................................16

Lloyd Pest Control.........................................................71

The Art of Property Management..........................43

Buffalo Maintenance, Inc............................................19

McCarthy Roofing........................................... Insert, 51

The Cabinet Depot........................................................43

C & C Paving Company, Inc.......................................48

McCormack Roofing.....................................................27

V & S Carpet and Flooring Services.......................69

California Replacement Windows............................7

National Service..............................................................50

W. R. Gorman...................................................................34

California Rooter & Plumbing...................................29

ORCO Apartment Suppy............................................53

WASH Multifamily Laundry Systems.....................17

Carpet Crafts....................................................................63

Out of the Gutter ..........................................................49

Wesierski & Zurek, LLP.................................................50

70

Apartment News

www.aaoc.com

February 2018

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February 2018

www.aaoc.com

Apartment News

71

RENTAL HOUSING RETROSPECT

Housing Costs in the 60’s

H

ousing, which included shelter, furnishing, utilities, and operational costs — had become the largest category of expense in

72

Apartment News

1960–1961 at 29.5%. According to the U.S. Bureau of Labor Statistics, the average housing expenditure in the U.S. was $1,588.00 per month.

www.aaoc.com

February 2018

Have a moment you would like to share? Email it to Veronica Copeland at vcopeland@aaoc.com

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