February 2014 Apartment News

VOL. LIV • FEBRUARY 2014

aaoc.com

Multiply Your Units…

Make a Calculated Decision

See Page 5

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160 S. Old Springs Road, Suite 135 Anaheim Hills, California 92808-1285 714.279.1100 • Fax: 714.279.1109 Toll Free: 800.829.6994

515 S. Flower Street, 36th Floor Los Angeles, California 90071 Telephone: 213.236.3552

402 West Broadway, Suite 400 San Diego, California 92101 Telephone: 619.446.5646

908 9th Street, 16th Floor Sacramento, California 95814 Telephone: 916.449.9616

1000 N. West Street, Suite 1200 Wilmington, Delaware 19801 Telephone: 302.295.4948

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•

VOLUME LIV

AAOC Education & Events 15 Workplace Harassment Training 25, 27 AAOC’s 43rd Annual Trade Show & Conference 31 AAOC’s Complete Legal and Operational Forms 35 Apartment Maintenance & Repair Series 43 The Basics of Resident Screening 44 AAOC’s Mold Operations and Maintenance Plan Manual 45 Lunchbox Learning 57 CAM Online Certified Apartment Manager Courses 65 NAA Community Site & Online Resource Center 69 AAOC’s Complete Legal and Operational Forms CD

Departments 4 President’s Message — Apartment Value Perspective

6 8 12 18 20 47 49 54 55 70 72

Rossetti Report Sacramento Report Legal Corner — Questions and Answers Federal Focus Dear Maintenance Men Welcome New Members Your Elected Representatives PSC Corner — California Rooter and Plumbing, Inc. Product & Service Council Members’ Buyer’s Guide Advertisers’ Index — Category Advertisers’ Index — Alphabetical

Features 22 Use This Formula! Education = Revenue By Leland J. Hendrie

24 You Can Successfully Defend Disability Lawsuits By Thomas B. Cummings 26 Double Your Property Management Productivity…In 30 Days! By Ernest F. Oriente 32 Your People Are Your Brand! Are They Ready? By Rommel Anacan 34 No 401(k)? No problem. By Jason Sherr 40 How Much Should You Keep in Rental Reserves? By Attorney William Bronchick Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2013 by Orange County Multi-Housing Service Corporation. All rights reserved.

FEBRUARY

FEBRUARY 2014

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Rob Philpott, Client Associate, Robert.P.Philpott@chase.com

Scott Schweer, Client Manager, (888) 587-7548 or Team.Schweer@chase.com

Maggie Shubat, Client Specialist, Maggie.Shubat@chase.com

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Robert Taylor, Client Specialist, Robert.A.Taylor@chase.com

Stephanie Bologna Strother, Client Associate, Stephanie.Bologna@chase.com

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

F E B R U A RY

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

11 - Board of Directors Meeting

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

17 - Presidents’ Day Holiday

20 - Basics of Resident Screening Seminar

Tuesday, 6:00 pm, AAOC Offices

Executive Director — Lou Rossetti n Editor — Jeannie Alliss n Director of Advertising & Special Events — Jeannie Alliss n Design & Production — Dave Moeller/Graphic Angles n Printing — Sundance Press

25 - Lunchbox Learning

Monday, Office Closed

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The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

Thursday, 3:00–5:00 pm, AAOC Offices See Page 43 Tuesday, 12:00–1:30 pm, AAOC Offices See Page 45

18 - General Membership Meeting

Tuesday, 7:00–8:45 pm, Embassy Suites See Page 5

MARCH 11 - Board of Directors Meeting

20 - Workplace Harassment Training

Tuesday, 6:00 pm, AAOC Offices

Thursday, 9:00–11:00 am, AAOC Offices See Page 15

12 - Trade Show Move-In

Wednesday, 2:00–7:00 pm, OC Fair & Event Center

13 - 43rd Annual Trade Show & Conference

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 35

Thursday, 8:30 am–4:00 pm, OC Fair & Event Center See Pages 25, 27

APRI L 2 - Basic AMRS – Plumbing

15 - General Membership Meeting

Wednesday, 8:30–12:30 pm, AAOC Offices See Page 35

Tuesday, 7:00–8:45 pm, Embassy Suites

16 - Basic AMRS –Appliances

8 - Board of Directors Meeting

Wednesday, 8:30–12:30 pm, AAOC Offices See Page 35

Tuesday, 6:00 pm, AAOC Offices

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

26 - AMRS — General Maintenance

9 - Basic AMRS – Electrical

24 - Fair Housing Seminar

Wednesday, 8:30–12:30 pm, AAOC Offices See Page 35

Tuesday, 8:30–12:30 pm, AAOC Offices

BOARD OF DIRECTORS Officers

President Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n n n n

Julia Araiza Vicki Binford Tom Cummings Barry Durham Stephen C. Duringer Tim Gorman Dale Hayden

AVOID LATE FEES WITH AUTOMATIC PAYMENTS

Nick Lieberman Nicholas Dunlap Alan Dauger John Tomlinson Nicholas Dunlap Craig Kirkpatrick Michael Chew John Tomlinson

Stuart Jaffe Jerry L’Ecuyer n Jim Loftus n Jack Mauller n Rick Roshan n Dean Zarkos n n

CHANGES IN BILLING Effective January 1, 2014 all Resident Screening and Books & Forms past due invoices are subject to a late fee of $5.00 for every 30 days the invoice goes unpaid. This fee will be used to cover the additional costs incurred by the AAOC in its collections of past due invoices. Here are some things you can do to avoid this late fee: 1) Pay all fees by date specified on invoice 2) Pay in advance when you purchase Books and Forms or Resident Screening Services 3) Contact the AAOC to sign up for Automatic Payments

Directors Emeriti n n n n

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw William R. Gorman n Robert B. Larry L. Lollman Thompson

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Thank You for your Business and Continued Support N E W S

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President’s Message

BY N IC K LI E BE R MAN

Apartment Value Perspective

I

t’s a question we ask on an ongoing basis: Where are rental housing values headed?

I put the question to economist, Dr. Al Gobar at a recent lunch. Gobar, a long time Fullerton resident, is renowned throughout southern California and across the nation for his uncanny ability to size up markets and forecast real estate trends.

His current take on real estate as an investment: Bearish. Doesn’t like what he sees and has fully divested himself of all real estate holdings.

At the heart of his analysis is a concern that interest rates are likely to continue to rise, which would increase cap rates for real estate and thus decrease property values. The benchmark US Treasury ten year yield has moved off its half century low of 1.43% in July 2012 to reach 2.86% as of this writing (1-10-14). The fifty year average is 6.67%.

The 81 year old Gobar, who ten years ago was the largest shareholder of Whittier based Quaker City Bank before the institution sold out to become Banco Popular, is certainly not alone in his concern about interest rates. Like many, he feels that the accommodative policies of the Federal Reserve over the past several years — printing money in massive quantities to “prime the pump” of the US economy — will inevitably lead to steeper mortgage rates and that the resulting higher carrying costs for property ownership

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will dampen enthusiasm to hold it, leading to lower valuations.

Interestingly, Gobar’s five decades of storied success in advising clients where and when to buy and develop real estate has always centered around demographics, while the foundation for his current position is more macro in nature and grounded in classic economic theory that excessive government intervention in markets leads to bubbles.

The onetime Beckman engineer turned economist (his PhD is from USC), along with then partner Dr. Richard Darley, pioneered development of mathematically-based models to simulate absorption and use of all types of developed real estate as a function of population, employment, and other economic and demographic time series data during the 1960s. They were the first to really mine US census data to forecast how real estate would perform in a specific location or region.

Of course, Dr. Gobar himself will tell you that no economist is right 100% of the time. And he goes on to make the point that if you are a long term holder of investment real estate for the purpose of deriving an income stream, then a drop in value in the near term doesn’t really affect your return if you don’t sell.

Furthermore, in a raising interest rate environment, rents would also be likely to increase, which offsets some of the problems that higher rates create.

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I would never bet against Gobar.

His track record is too good. But my own view is that Orange County real estate, in particular multifamily, is going to be an excellent asset class to be holding a decade from now — regardless of what happens over the next few years.

Speaking of value Now let’s talk about a strategy that some multifamily owners and managers are pursuing to increase value.

It won’t work for all owners, but for those that have the logistical flexibility, the addition of interior washerdryer interior hook-ups can generate handsome returns. Sufficient space, as well as venting and plumbing issues can be problematic. Where viable though, the upside is a hefty rent premium tenants will incur for the luxury of stay at home laundering. Two property managers I spoke to in January referenced higher rent potential ranging from $50 to $150 per month.

Average installation cost was estimated at $3,000 per unit, including about $600 for the appliances themselves. Aging baby boomers moving out of homes and into rentals are among the tenants willing to pony up for the added convenience. For those reading this at home that don’t have to use laundromats or laundry rooms, you get that.

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Tuesday, February 18, 2014 ◆ 7:00 – 8:45 pm

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It doesn’t matter if you have 2, 3, or 4 units, or 5, 10 or 20 …

Learn How to Make a Calculated Decision in the Current Market Are you thinking about turning your duplex into a four-plex or doubling or tripling your units over the next few years and have questions or concerns about how to go about this? Our expert will show you the formula for buying, selling, holding or exchanging in the rental-housing market? Are you only getting a fraction of your potential profit? “Join us to learn from Dan Blackwell of Marcus & Millichap, one of the most active industry experts in multifamily sales in Orange County whose team has brokered over $150 million in real estate over the past 5 years.”

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Rossetti Report

BY LOU ROSSE T TI, E X EC UTIVE DI R EC TOR

E

very Presidents Day we are a reassuring and comforting adage when reminded of some of the more it comes time for one of us to talk to, noteworthy remarks of this and work with, our elected lawmakers. nation’s greatest leaders. Not the least You think to yourself…while you are of which is President Abraham Lincoln driving to City Hall for a scheduled who, in perhaps his most famous piece, appointment with your elected city remarks “…Government of the People, official: “How hard could this be?

By the People, For the People, shall not They are one of us, just like us. They perish from the earth.” were once regular people, maybe even While lofty in its vision, business people, and I think I voted for JLE.ad:Layout 1 3/8/10 11:21 AM Page “Government by the People” should be this1 guy. So, certainly, they will see the

challenges that this proposed ordinance would create for my business.”

And then it hits you. The political wall. You are surrounded by city staff.

You are directed where to sit. Long, large documents filled with legal and city council terms. Lots and lots of acronyms. Legal speak, city speak, and lots of bureaucracy.

When you do finally sit down with the elected official or their deputized

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representative (who is likely a twentysomething, who has always rented), you notice something very, very odd… it is almost as if they are speaking a different language.

And you say to yourself: “Is this really government by the people?”

Well there is some good news.

There is a way to break through the political wall. There is language they understand. There is a way to talk to a politician.

The Law of Unintended Consequence According to Sir Isaac Newton’s Third law of motion, for every action, there is an equal and opposite reaction. The same can be applied to politics. But for some reason, politicians rarely foresee, forecast, or anticipate the reactions. This deficiency often times leads to votes that enact certain city ordinances. While intended for the common good, the result is unintended consequences that do adversely affect our business.

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But rather than launch your “I’m a citizen, a taxpayer, and I pay your salary”, nuclear warhead on how this proposed ordinance is so crazy, so unfair, illegal, unconstitutional, yea un-American!... (a strategy, by the way, that will surely leave you emotionally and politically dismissed and relegated to “the crazies” file.) Take the high road, soft sell, it’s your best approach.

Here are some words that work: “Councilmember, I am really interested in your proposed ordinance. Like you, I too am interested in making our city the best it can be. I thank you for this opportunity to chat before the issue is before you for a vote. I am sure you agree that through public participation and industry collaboration, we can reach the best solution to this problem.

In the interest of being helpful, I would like to bring to your attention some consequences that I foresee arising as a result of this proposed ordinance. I am sure you would not want to act in any way that would result in consequences

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that you never intended and have negative impact on good business in our fair city.”

As you can see, the tone is supportive, eager, and collaborative… with just a smidgen of suggested course correction. It’s the old honey vs. vinegar recipe and it works.

So, now that you know their language, don’t hesitate to make a courtesy call on your own city hall, or the city hall in which your property is located.

Get to know your elected officials and their staff. Make sure they know you and your business. Most importantly, let them know you are a member of the Apartment Association of Orange County…and you vote!

Need Questions Answered?

Contact one of our reliable membership service representatives

@ (714) 245-9500 They will find your solution.

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7

Sacramento Report

BY JON SMOC K

T

he state’s recent and projected weather conditions—record low levels of precipitation, bare to nonexistent Sierra snowpack, barren reservoirs and groundwater depletion —prompt a reminder of the precarious state of California’s most precious resource: water. Not gold, nor tourism, nor high-tech gadgetry, but water, as has been the case since even before the state was founded in 1849. At this writing in early January the hydrologists at the state’s Water Resources Board report our being on track to meet or exceed the driest years ever. The water level at Shasta, the state’s largest dam, may soon dip below the level of its intake pipes. And managers of Folsom dam in Sacramento are reported to have just warned its users that they may

receive only 5% of their anticipated 2014 allotment. The American River flow from that dam is noticeably reduced.

The classic water wars of the Old West as depicted in stereotypical Hollywood style reverberate today in various modern settings, including courtrooms and legislative chambers.

Former Senator and later Associate Justice Gordon Cologne was one of the modern public servants who truly embraced the intricacies involved in sorting out the various competing interests in the formation of state water policies. All branches of state government have had a crack at it at one time or another. The enduring nature of at least some of the conflict is reflected today in Governor Jerry

Brown’s effort to build twin tunnels beneath a large swath of southern Sacramento County to siphon water from the Sacramento River for delivery to the massive pumping stations south and east of the sensitive Delta region, there to continue the journey southward through his father’s canal system. This endeavor rekindles many of the same interest groups and persons who successfully fought a bruising peripheral canal project many years earlier.

The legislative forum also has been repeatedly involved in water issues over the years. In more recent times, the emphasis appears to have been focused on conservation through various mandates that vividly bring home to users the personal cost of water use. It starts with mandated water meters in areas

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that had for years enjoyed flat rate water service. Surprise, potable water costs a lot of money. It is not surprising that domestic water use dropped dramaticly as this fact was brought home to the consumer through the pocketbook.

Efforts to carry this concept into multifamily properties through water submeter legislation have thus far proved largely ineffective for a variety of reasons, including their abnormally high error rates. But another approach was successfully enacted in 2009 with several delayed operative dates, including January 1, 2014, which brings us to the main topic of this report.

Senate Bill 407, enacted as Chapter 587 of the Statutes of 2009, added several sections to the state’s Civil Code dealing with changing out plumbing fixtures in older properties. In sum, it requires replacement of all “noncompliant” plumbing fixtures on a graduated scale commencing January 1, 2014, so that all properties in the entire state are covered by January 1, 2019. Long time readers of this Sacramento Report will recall numerous references to this legislation as it was being considered by the Legislature 2009 because AAOC and its allied property interests were deeply involved in its fashioning.

Because it has now reached its first major implementation period, here is a repeat of the most pertinent text

affecting owners of rental properties.

References are to the Civil Code.

1101.2. Except as provided in Section 1101.7, this article shall apply to residential and commercial real property built and available for use on or before January 1, 1994.

1101.3. For the purposes of this article: (a) “Commercial real property ”means any real property that is improved with, or consisting of, a building that is intended for commercial use, including hotels and motels, that is not a single-family residential real property or a multifamily residential real property. (b) “Multifamily residential real property” means any real property that is improved with, or consisting of, a building containing more than one unit that is intended for human habitation, or any mixed residentialcommercial buildings or portions thereof that are intended for human habitation. Multifamily residential real property includes residential hotels but does not include hotels and motels that are not residential hotels. (c) “Noncompliant plumbing fixture” means any of the following: (1) Any toilet manufactured to use more than 1.6 gallons of water per flush.

(2) Any urinal manufactured to use more than one gallon of water per flush.

(3) Any showerhead manufactured to have a flow capacity of more than 2.5 gallons of water per minute.

(4) Any interior faucet that emits more than 2.2 gallons of water per minute. (d) “Single-family residential real property ”means any real property that is improved with, or consisting of, a building containing not more than one unit that is intended for human habitation. (e) “Water-conserving plumbing fixture” means any fixture that is in compliance with current building standards applicable to a newly constructed real property of the same type. (f) “Sale or transfer” means the sale or transfer of an entire real property estate or the fee interest in that real property estate and does not include the sale or transfer of a partial interest, including a leasehold.

1101.4. (a) On and after January 1, 2014, for all building alterations or improvements to single-family residential real property, as a condition for issuance of a certificate of final completion and occupancy or final permit approval by the local building department, the permit applicant shall replace all noncompliant plumbing fixtures with water-conserving plumbing fixtures.

Smock — continued on page 10

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Smock — continued from page 9 (b) On or before January 1, 2017, noncompliant plumbing fixtures in any single-family residential real property shall be replaced by the property owner with water-conserving plumbing fixtures. (c) On and after January 1, 2017, a seller or transferor of single-family residential real property shall disclose in writing to the prospective purchaser or transferee the requirements of subdivision (b) and whether the real property includes any noncompliant plumbing fixtures.

1101.5. (a) On or before January 1, 2019, all noncompliant plumbing fixtures in any multifamily residential real property and in any commercial real property shall be replaced with water-conserving plumbing fixtures. (b) An owner or the owner’s agent may enter the owner’s property for the purpose of installing, repairing, testing, and maintaining water-conserving plumbing fixtures required by this section, consistent with notice requirements of Section 1954. (c) On and after January1,2019, the water-conserving plumbing fixtures required by this section shall be operating at the manufacturer’s rated water consumption at the time that the tenant takes possession. A tenant shall be responsible for notifying the owner or owner’s agent if the tenant becomes aware that a water-conserving plumbing fixture within his or her unit is not

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operating at the manufacturer’s rated water consumption. The owner or owner’s agent shall correct an inoperability in a water-conserving plumbing fixture upon notice by the tenant or if detected by the owner or the owner’s agent. (d) (1) On and after January 1, 2014, all noncompliant plumbing fixtures in any multifamily residential real property and any commercial residential real property shall be replaced with water-conserving plumbing fixtures in the following circumstances: (A) For building additions in which the sum of concurrent building permits by the same permit applicant would increase the floor area of the space in a building by more than 10 percent, the building permit applicant shall replace all noncompliant plumbing fixtures in the building.

(B) For building alterations or improvements in which the total construction cost estimated in the building permit is greater than one hundred fifty thousand dollars ($150,000), the building permit applicant shall replace all noncompliant plumbing fixtures that service the specific area of the improvement.

(C) Notwithstanding subparagraph (A) or (B), for any alterations or improvements to a room in a building that require a building permit and that room contains any noncompliant plumbing fixtures, the building permit applicant shall replace all noncompliant plumbing fixtures in that room.

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(2) Replacement of all noncompliant plumbing fixtures with waterconserving plumbing fixtures, as described in paragraph (1), shall be a condition for issuance of a certificate of final completion and occupancy or final permit approval by the local building department. (e) On and after January 1, 2019, a seller or transferor of multifamily residential real property or of commercial real property shall disclose to the prospective purchaser or transferee, in writing, the requirements of subdivision (a) and whether the property includes any noncompliant plumbing fixtures.

This disclosure may be included in other transactional documents.

1101.6. The duty of an owner or building permit applicant to comply with the requirements of this article shall be postponed for one year from the date of issuance of a demolition permit for the building. If the building is demolished within the one-year postponement, the requirements of this article shall not apply. If the building is not demolished after the expiration of one year, the provisions of this article shall apply, subject to appeal to the local building department, even though the demolition permit is still in effect or a new demolition permit has been issued.

1101.7. This article shall not apply to any of the following: (a) Registered historical sites. (b) Real property for which a licensed plumber certifies that, due

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to the age or configuration of the property or its plumbing, installation of water-conserving plumbing fixtures is not technically feasible. (c) A building for which water service is permanently disconnected.

1101.8. A city, county, or city and county, or a retail water supplier may do either of the following: (a) Enact local ordinances or establish policies that promote compliance with this article. (b) Enact local ordinances or establish policies that will result in a greater amount of water savings than those provided for in this article.

1101.9. Any city, county, or city and county that has adopted an ordinance requiring retrofit of noncompliant plumbing fixtures prior to July 1, 2009, shall be exempt from the requirements of this article so long as the ordinance remains in effect.

SEC. 2. Section 1102.155 is added to the Civil Code, to read: 1102.155. (a) (1) The seller of residential real property subject to this article shall disclose, in writing, that Section 1101.4 of the Civil Code requires that California single-family residences be equipped with waterconserving plumbing fixtures on or before January 1, 2017, and shall disclose whether the property includes any noncompliant plumbing fixtures.

(2) The seller shall affirm that this representation is that of the seller and not a representation of any agent, and that this disclosure is not intended to be part of any contract between the buyer and the seller. The seller shall further affirm that this disclosure is not a warranty of any kind by the seller or any agent representing any principal in the transaction and is not a substitute for any inspections that or warranties any principal may wish to obtain. (b) This section shall become operative on January 1, 2017.

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5/24/13 8:45 1 AM 1

Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

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eems like my residents just keep paying their rent later and later each month. I usually try and work with them; I don’t even begin to nag them until about the tenth of the month. I’ll start with a phone call, and then when they don’t call back, I send them a reminder note. Often the rents don’t come in until after I serve a notice to pay or quit, usually after the twentieth of the month. My lender doesn’t seem to

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care if I’m late with the mortgage; they still want their payment of the first. How can I change this pattern?

Your residents pay their rent late because you have trained them to pay that way.

Your rent collection techniques are lax, and your residents are all too aware of your procedures. Many residents live paycheck to paycheck, and will wait until the last possible moment to pay

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their obligations. Your residents apparently know that you “try and work with them” and that you don’t even start looking for the rent until the tenth.

Your phone calls and reminder notes are nice but not legally sufficient to ensure timely payment. Your residents know the drill, phone call, letter, and then the notice. They pay when they Q&A — continued on page 14

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Q&A — continued from page 12 absolutely have to in order to avoid being evicted. A tighter rent collection policy, coupled with a good rental agreement will eliminate your problem of late payments. Consider using an industry standard rental agreement that includes a properly drafted late charge provision. It is important to note that not all late charge provisions are enforceable. The language used in the agreement must characterize late charges as “liquidated damages,” that is, it must state that the damages sustained by the landlord as a result of tardy late rent payments are difficult or impossible to ascertain, and that the parties agree that a certain sum, the late fee, is the amount of compensation due the landlord. Your rental agreement will define when the late fee is incurred. Typically, the late fee is incurred if rent is not paid within three days of the rental due date.

Remember, this clause does not provide a “grace period” to the resident; it

merely defines when the late charge is incurred. Late charges must not be punitive, but must reasonably relate to the costs incurred by late payments.

Don’t charge a variable fee, one that increases by a certain amount each day the rent is late. Although the law is silent on the subject, courts generally allow late charges of 6% of the rental installment. Additionally, consider adding a clause in your rental agreement requiring the resident pay a “notice service fee” as additional rent in the event the landlord consults an attorney and serves a notice of default.

Again the fee must be reasonable rather than punitive. If your primary goal is to just get the rent paid timely, you should send all of the residents a notice reminding them of their obligation to pay their rent on the first of the month, and they should budget accordingly. Let them know that you intend to strictly enforce the terms of the rental agreement. If you have allowed the late payments over a long

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period of time, provide the residents at least thirty days warning of your intentions. Late rent payments in a rent-controlled unit are opportunities for vacancy decontrol. Rent controlled jurisdictions require aggressive rent collection techniques and strict enforcement of the terms of the rental agreement. If the rent is due on the first, and the first falls on a weekday, a three-day notice should be served on the second of the month. Failure to pay the rent in full by the expiration of the notice will support an eviction.

Remember, you set the tone for your buildings. If you allow your residents to ignore the terms of your rental agreements, you can be assured that they will do just that.

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“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

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WORKPLACE HARASSMENT Are Your Employees Up to Date on Training?

AB 1825 (Government Code Section 12950.1) requires all employers who employ 50 or more persons to provide two hours of training to supervisors in the prevention of sexual and workplace harassment every two years.

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Each attendee will receive a Certificate of Completion after completing the training.

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Registration — 8:30am Program — 9:00–11:00am

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Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701

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Q&A — continued from page 14 several months, and this has really affected her mobility. She is now in a wheel chair most of the time. She’s lived in our community for many years and I would hate to see her move, everyone loves her. Her son asked if I would take out the carpet, and install vinyl flooring throughout the unit so that her wheel chair could get around easier. He also requested that I install grab bars in the

shower and in the bathroom. He kind of implied that I must do it at my expense because of the ADA requirements, whatever they are. Now this resident is very sweet, but my husband and I are barely making it as it is. Do I have to pay to install vinyl flooring and grab bars in the apartment?

No, you do not have to bear the cost, however you must allow a disabled tenant to make reasonable modifications to the rental unit to the extent necessary

You’ll get a lot more than this out of our machines.

My rental agreement has a provision requiring that “the prevailing party shall recover reasonable attorney fees and costs in the event litigation is commenced.” It goes on to state however, that attorney’s fees are capped at $500.

I’m thinking of crossing out this last part, I don’t want to limit my recovery if I ever have to sue the tenant. What do you think?

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to allow the tenant full enjoyment of the apartment. The resident must pay for the modifications, and the modifications must be done in a workmanlike manner. You can require that the tenant signs an agreement obligating the resident to restore the premises to their original condition upon termination of the tenancy. Although you cannot require an additional security deposit in this situation, you can require that the tenant deposit sufficient money into an escrow account, to be held for the benefit of the landlord, in order to assure that the premises are returned to their original condition. The money that is deposited into escrow is not a security deposit, and is not limited by the two-month limitation.

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Keep the provision as is. Do not strike it.

Attorney fees provisions are important provisions and should be included in all rental agreements. The vast majority of litigation involves the filing of an unlawful detainer by the landlord against the tenant. Landlords prevail in 99.9% of all cases, and should be compensated for their attorney fees expended. Attorney fees for evictions rarely exceed $500, even in a contested matter. Remember, court costs are not attorney fees, are not capped, and get added to the judgment. Most courts in California calculate attorney fees in accordance with a court schedule, rather than actual fees incurred.

Typically, courts allow $350 to $450 as recovery for attorney fees. The purpose of the cap is to dissuade tenant attorneys with too much time on their hands F E B R U A R Y

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from demanding jury trials, and from filing frivolous lawsuits against landlords. If the potential for recovery is limited, the incentive to bring an action is greatly diminished. Also note that when judgment is entered in your favor, and the judgment includes an award of attorney fees, then all post judgment attorney fees are recoverable and can be added to the judgment during the entire period of time you

are attempting to collect. Not only does your judgment accrue interest at the rate of 10% per year, but all those collection fees can be recovered as well.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most

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Federal Focus — The National Connection

BY GR EG BROWN

I

t is quiet in the nation’s capital for the moment, but action resumes shortly as both houses of Congress return to work from their holiday recess. The President will make his annual and constitutionally required State of the Union Speech on January 28.

As for what the President might say in his speech, we can safely assume he will want to say something positive about the re-direction of the Affordable Care

• • • • • • • •

Act (ACA) launch. And, in trying to move past the health care law debacle, he will turn the focus to other high priority issues such as immigration reform and gun control. This speech gives the President the opportunity to set the table for his agenda for the year, while the Republican response will of course challenge everything the President sets down.

Predictions about what will take place in 2014 have changed a lot since the days immediately following the government shutdown in October — in what has to be one of the greatest turnarounds since Claus Von Bulow beat the rap in 1984. Immediately following the ill-advised game of chicken with the President, the GOP’s brand was in bad shape; irreparably harmed, some said. But then came the rollout of the Affordable Care Act and in the span of two months, the public had forgotten all about the shutdown. A recent poll

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illustrates this reversal of fortune.

According to the CNN/ORC International poll, when voters were asked who they would vote for generically, Republicans or Democrats, the GOP had the lead of 49 to 44 percent.

The same poll taken after the shutdown had Democrats ahead 50 to 42 percent.

To maintain this advantage going into the fall 2014 elections, Republicans have to keep the focus on the ACA and not let other potentially nettlesome distractions get in the way. Exhibit A of this strategy is the surprisingly easy passage of the budget deal brokered by Paul Ryan (R-Wis.), House Republican Budget Committee Chairman and Patty Murray (D-Wash.), Senate Democrat Budget Committee Chair. While the usual conservative third-party groups howled, no one listened and the bill passed overwhelmingly in the House and Senate with plenty of Republican support. Speaker John Boehner

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(R-Ohio) knows that another shut down would cede back to the President and Democrats all that has been won, thanks to the ACA rollout.

This dynamic also presents some challenges to apartment industry priorities such as immigration reform.

While many inside and outside of the GOP believe there is much to be gained by passage of some kind of comprehensive reform, the issue is not without its pitfalls. Immigration reform creates awkwardness for many Republicans in the House and Senate who might want to put the issue to bed and in the process win over some in the single largest emerging voting bloc in the country. But they have real and justified fear of the wrath of wellfunded third-party conservative groups opposed to immigration reform which often give rise to primary challenges.

Still, we crack on despite these environmental challenges because (1) we have to, (2) the groundwork laid today becomes the text of laws tomorrow, and (3) there is a 50/50 chance that the pieces on the chess board in the House and Senate will stay as they are today. That means legislative proposals can literally be carried over to the new Congress in 2015. The odds that the House changes hands and the Democrats take over are very weak.

While the Senate Republicans have their best chance in some time to retake control of the Senate, they have proven in the past to be adept at snatching defeat from the jaws of victory — not

to mention the fact that several of their own incumbents have primary challenges to worry about. In short, as dawn breaks on 2015, we could very well be looking at the same division of power we have today.

With that in mind, let me finish with a plug for the NAA Capitol Conference coming up in March. One of the chief goals this year for 2014 NAA Chairman of the Board Brad Williams is to significantly increase NAA’s advocacy power and presence.

There are innumerable legislative and regulatory issues faced by our industry — fair housing disparate impact, the future of Fannie Mae and Freddie Mac, taxes and many, many more. We are only able to respond effectively to these challenges if we can show a vibrant and engaged body of grassroots advocates.

The NAA Capitol Conference is the single most visible way of proving our grassroots strength to Congress.

To make it an even easier decision for you to make, we’ve reshaped the

Conference schedule to make it most efficient for our attendees and accommodate those with different time and budget restraints. The NAA Capitol Conference will be held on March 11 in Washington, D.C., followed by Lobby Day on Capitol Hill on March 12 while the spring Board of Directors and committee meetings precede the conference on March 9 and 10. You can attend both or just the Capitol Conference. We will also have a great slate of keynote speakers, advocacy education sessions and a new luncheon event with members of Congress on Lobby Day that will be open to all participants.

You can get all of the information on the schedule, programming, special events and speakers at http://capitol-naa.naahq.org/. This is a once-a-year opportunity and a smart investment of capital in the apartment industry and your business. I urge you to take part.

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: I have a large apartment complex that has become the nesting place for several groups of pigeons. I have used owls, the high pitch sound, and sticky feet; of course the entire place is covered with the metal spike strips. The pigeons walk through them and build their nest on top of the bent down spikes. I cannot buy poison corn anymore. What can I do to get rid of the pigeons?? Jill

Dear Jill: Thank you for a great question. Looks like you have tried most of the common antidotes for getting rid of unwanted pigeons. The key is to make them as uncomfortable as possible and not stopping until they are gone. First thing

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to do is clean the area with bleach to remove any pigeon nesting smells and spraying any stubborn pigeons with a water hose over and over. If the area lends itself to be closed off, put up netting to keep the birds from entering the area. If the spikes are broken, replace with stronger ones. Check at your local farm supply or the internet for stronger better quality spike strips.

Getting rid of pigeons is a war of wills.

If you give up, they will return. The area most be monitored constantly until the birds have found a new nesting area.

Dear Maintenance Men: The wood fence patios on my property are not very old, yet the posts appear to be rotting out in the ground. I feel they should have lasted much longer.

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The fence now leans and is a danger.

I will be replacing all the posts soon and want to know how to stop the posts from rotting in the concrete footings. Do you have a suggestion?

Mark Dear Mark: Your problem is most likely poor drainage. The posts rot away because of excessive moisture. For a long-term installation, use either redwood or pressure treated lumber. Dig your posthole at least 6 inches deeper than normal. Fill the bottom six inches of the hole with ½� sized gravel. Then set your post in place, level it and pour in another 2 or 3 inches of gravel. Fill the balance of the hole with Ready-Mix or Post-Mix concrete. Taper the top of

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the wet concrete at a slight angle to the post; that will help drain water away from the post. For added protection, you may want to consider water proofing your post with Thompson’s Water Seal or roofing tar. That should help keep your post healthy for much longer.

Dear Maintenance Men: I am starting my planning for a major kitchen cabinet remodeling project in my rental units. However, I am having a difficult time making material and design decisions. What recommendations can you give? Allen Dear Allen, When doing a kitchen or bath material selection, cohesive and functional design is important. Kitchen and bath rehabs are some of the most expensive work you can do in an apartment unit and proper planning is a must. In order to appeal to a larger segment of the population, try to keep the interior color scheme to neutral earth tones.

Cabinetry quality varies greatly. Don’t let the cabinet fronts fool you.

Manufacturers designed their cabinets to look good at first glance. Keep in

mind, being in a rental environment, the cabinets also need to hold up to abuse. Look at the actual construction of the cabinet box or frame. Keep in mind you do not need to use custom cabinets to fit your existing layout. The use of prefabricated modular cabinetry can greatly reduce the time and cost to have a finished kitchen or bathroom.

Using real wood cabinet fronts with 3/8” plywood sides is essential for durability. The drawer fronts and sides should be connected with a dovetail or other positive lock construction.

Drawers that are held together by nails or cabinets built with particle board will not hold up to tenant abuse.

On a side note; if you are gutting the kitchen or bathroom, use this time to relocate and add more electrical outlets and under cabinet lighting.

QUESTIONS? QUESTIONS? QUESTIONS? We need more Maintenance Questions!!!

To see your maintenance question in the “Dear Maintenance Men” column, please send submission to: Questions@BuffaloMaintenance.com.

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BuffaloMaintenance.

Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or consultation. For an appointment call: Frankie Alvarez at 714 956-8371 Jerry L’Ecuyer at 714 778-0480.

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Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Jeannie Alliss at (714) 479-1414

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Use This Formula! Education = Revenue

BY LELAND J. HENDRIE

W

hen we answer the phone at PHD Insurance Brokers, we use the tag line, “Your Educated Agency.” We do this because our job is to constantly inform our clients of the changes taking place in the marketplace. We must advise them of the correct coverage limits, make sure the coverage is understood, and explain whether or not they need higher deductibles to save money. The one thing we don’t do is tell people to take the lowest premium unless they totally

understand what they are giving up.

Our employees understand that they must keep up-to-date on their education and must constantly educate our clients. Whether it is us advising our client, or you advising your client about your rules & regulations, each of us is responsible to continue to educate ourselves and our clients. As I tell my people, you have to keep telling the client no matter how often they ask a question because they don’t get up thinking about insurance or an apart-

ment owner’s rules & regulations. The client gets up and thinks about their job and the need to educate their clients.

How does the revenue fit into the picture? When we are working with the client and they buy an additional policy because we uncover a need for an insurance product, the new policy brings revenue to the agency. When you inform your renter of the rules and/or procedures, it cuts down on your losses, whether physical or monetary.

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and it prevents bad things from happening. When bad things don’t happen you avoid losses and avoid spending money that shouldn’t need to be spent because of a renter’s lack of knowing the rules and regulations.

I’m sure you have been solicited by an insurance agent where the sales pitch is saving money. How can they save you money when your current agent, if they are knowledgeable, is out getting competitive premiums before they even place the renewal for you. Here is what that soliciting agent probably has done.

They have just been appointed with a new insurance company that has just recently entered the marketplace.

Immediately the new company tries to establish themselves by offering lower premiums and average coverage. Many times the insurance company will take a loss just to get established. However, losses will occur and then what happens?

Once the losses start coming in, they have two alternatives, first, raise

Need Questions Answered?

Contact one of our reliable membership service representatives at

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A P A R T M E N T

their prices, second, take away coverage.

Unless you are extremely familiar with an insurance contract and how coverage works, it is my opinion that you need to have an “educated agency” that will work for you. The insurance company that I’m describing came into our marketplace a few years ago and had very low premium and mediocre coverage.

Now they are experiencing losses and find that they must increase their rates and/or reduce coverage. For example, this company stopped issuing an endorsement that broadens the coverage. They stripped their basic policy coverage and have tightened up on their risk acceptance. This company has sent a notice to the agent through email and many agents don’t read every single email or review a new form that was attached thereto.

Many agents just don’t keep up their education and depend on lower premiums to be their sales motivator.

They are renewing their client’s policy without advising them about the coverage changes or the reduction in their coverage because many don’t even know that things have changed. Many agents just turn the client over to the Customer Service Representative and trust them to process the renewal. Many of the CSRs just routinely renew a policy and just know that they have a stack of work they need to finish. Do they know you? Do they really care about you?

It was once said that an employee worries about their job. A good employee worries about the client, and the relationship they have with them.

From my experience, through many years of dealing with employees, more and more employees only worry about their job. The social media is now their focus, and many do spend more time at work doing social media than worrying about the client. Perhaps you have seen that with your employees.

As an apartment owner, you too need to constantly upgrade your education, and your employee’s education. If you don’t, you need to find and use an “educated insurance agency.” Either

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your agent or you need to educate your clients, the renters, on their need for insurance to cover their personal effects and liability exposure and why knowing and following your rules and regulations are important.

Your agent can’t educate your renters on your rules and regulations, as that is your responsibility.

As you start 2014 you need to make a decision on what you want to do and then do it. Profit is a result of controlling your costs and eliminating losses that can destroy your income asset.

For more information you may call us at (714) 534-6310 or (800) 640-4743 or email us at info@phdinsurancebrokers.com.

Leland J. Hendrie is the President of PHD Insurance Brokers, Inc.

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You Can Successfully Defend Disability Lawsuits

BY THOMAS B. CUMMINGS, ATTORNEY

I

n 1990, the United States Congress enacted the American’s with Disabilities Act (ADA), intending to require places of public accommodation to provide accessible facilities for disabled Americans. Congress hoped to provide equal access for people with disabilities concerning various “architectural barriers” that disabled people could encounter.

California law follows the Federal law through the Unruh Act. Conditions included parking in passenger loading zones, curb ramps, stairs, elevators, drinking fountains, toilets, handrails and grab bars, signage, telephones and counter heights, among other subjects.

Unfortunately, a small group of disabled persons, and a small group of lawyers, have filed multitudes of lawsuits against small businesses under questionable circumstances.

Some disabled people, and some lawyers, may aggressively file lawsuits where they perceive some “architectural barrier” to a disabled person even if the disabled person was not impeded in any way by the claimed condition.

Some disabled people appear to spend their time looking for potential violations of the ADA, and upon locating such a potential condition; they will photograph the condition and then promptly notify an attorney to file a lawsuit. Current popular subject matters of lawsuits are parking spaces, bathrooms and stairways.

Typically, a disabled person who files a lawsuit under the ADA has suffered no actual damages. The 2 4

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disabled person and attorney attempt to negotiate early settlements for somewhere between $4,000.00 and possibly $15,000.00. The California law establishes a guideline for damages if there is a violation, with damages to be three times the handicapped person’s “actual damages”, but no less than $4,000.00 minimum.

The bigger exposure in defending ADA suit is a claim that the attorneys can make for attorney fees under the California Civil Code. Attorney fees often can be in the area of $20,000.00, even where there is no claim for actual damages sustained but the disabled person.

As business owners, you might be sued by a disabled person, even where you are in compliance with the ADA or if the buildings were constructed before the passage of the ADA. The plaintiff in such case and the attorney will use the threat of an award of attorney fees against your business to attempt to negotiate an early settlement in the $4,000.00 to $15,000.00 range.

Defense of ADA Lawsuits There is good news regarding the defense of ADA lawsuits. These cases can be successfully defended if your business is in compliance with the ADA. If a person’s claim is not valid, juries in Orange County will not be sympathetic with the plaintiff, even if the plaintiff is disabled.

Juries typically come up with the right decision, and bizarre jury verdicts such as in the O.J. Simpson case are

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the rare exception, rather than the rule.

If you are sued by a disabled person on an ADA claim, if your business is in compliance and there are no architectural barriers, you can send a message to that person and the attorney that you will defend the case aggressively. If the case is defended successfully, the law may allow you to collect all of your attorney fees back from the person and the attorney who brings the nonmeritorious lawsuit, if a judge determines the lawsuit was frivolous. There is even the possibility you can recover a penalty of sanctions from the disabled person and the attorney.

If the claim brought against your business in non-meritorious, and a jury rules in your favor, you can not only recover your attorney fees and costs from the opposing party, but the jury verdict also sends a message to other persons and other attorneys that they should not be filing lawsuits that have no merit. The successful defense of one lawsuit may prevent the filing of other suits. Should you be sued by a disabled person on an ADA claim, fully investigate that claim to determine whether it has merit, or whether it is meritless. If the claim is meritless, you should consider an aggressive defense and stand up for your rights.

You can successfully defend such a lawsuit, and hopefully discourage other people from pursuing other lawsuits against you and your colleagues.

Disability — continued on page 30 F E B R U A R Y

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AAOC’s 43rd Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 13, 2014 ❖ 8:30 am–4 pm For more information, call 714-479-1414 or visit www.AAOC.com

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Double Your Property Management Productivity…In 30 Days!©

BY ERNEST F. ORIENTE, THE COACH

D

ouble your personal productivity in 30 days? Is it possible?

Absolutely! This article will provide three important steps for making the best investment you have ever made…an investment in you!

Why is this critical? Because a small investment made today will yield huge dividends for you in the future. As a business coach since 1995, increased productivity is a popular topic with my property management clients. Why?

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A P A R T M E N T

Because finding a way to leverage small shortcuts, which generate large results, continues to be an important theme in the fast-paced world we experience today and the pace we can anticipate in the future.

Using a recorder: Begin by using the recording features in your Smartphone to capture your voice thoughts and ideas. This is the perfect way for taking voice-notes while you are walking/inspecting your properties

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and these notes can be used to develop a checklist for your next team/maintenance meeting. Voice recordings are especially useful for dictating a company letter or memo as you can rapidly speak your ideas into your Smartphone and have a support person or your assistant actually do the typing for you, thus giving you the time to handle other more important tasks.

Coach — continued on page 28

F E B R U A R Y

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Coming Soon: a Day of “Rock Solid” Education at the…

Mount “Know” More Summit!!!

AAOC’s 43rd Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 13, 2014 ❖ 8:30 am–4 pm For more information, call 714-479-1414 or visit www.AAOC.com

AAOC is proud to announce our “Rock Solid” Education Conference line-up. There will be four seminars that will run throughout the day during the trade show. Each seminar is being presented by rental housing industry experts.

The “Rock Solid” line-up…

9:15 – 10:15 am

“You Make the Difference” Annie McClinton Vice President, Multi-Family Ancillary Group (MAG) National Speaker and Author

11:00 am – 12:00 pm

“Legal Issues in 2014…Be Prepared” Stephen C. Duringer, Esq. The Duringer Law Group, PLC AAOC Board Member

12:45 – 1:45 pm “4th Annual Rental

Housing Economic Forum” (Panel)

Nick Lieberman, Moderator AAOC President President, Bona Fide Mortgage

2:30 – 3:30 pm

“Managing Maintenance for Your Properties” Frankie Alvarez Operations Director Buffalo Maintenance Co-Author of Dear Maintenance Men

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Coach — continued from page 26 TIP FROM THE COACH: Your mind is a powerful tool but frequently it works in overdrive creating new ideas or solving problems, which distract you from fully concentrating on the task or person in front of you.

Use your voice recordings to dump all your thoughts/ideas and then return to the task or project you are working on with a clear head. Start by capturing a steady-stream of your powerful ideas as voice recordings, and watch to see how many of these turn into great ideas!

On a personal note, voice recordings are great for making grocery lists, for building a list of errands, or storing the notes from a cellular telephone call you have just completed.

Learning to speed-read: On a daily basis you are bombarded with thousands of words/images/text messages and E-mails and it can be overwhelming just trying to keep up. Yet keeping up

becomes more and more challenging with the pace of technology and the increased performance expectations in the property management profession.

The solution…take a speed-reading course and learn how to triple your reading velocity and improve your learning comprehension, at the same time. Organizations, such as Evelyn Wood, offer one-day seminars for $149 and will teach you how to become a more powerful reader and give you a step-by-step plan for increasing the comprehension of what you read and see.

TIP FROM THE COACH: Once you have learned to speed-read, you will no longer experience information-overload because you will be able to grasp concepts and learn new ideas at a more joyful and fun pace. On a personal note, learning to speed-read will help you become a daily-learner which will be critical to your continued success in the property management

profession. Those who understand this important concept will be the future leaders in this industry. So…become a speed-reader and learn at least one new idea every day because one year from today, you will own a treasury of 365 new ideas!

Developing a database: A database manager is powerful software that stores important information that can be quickly accessed, can easily store a person’s name, phone number, address, his/her type of business, and will even remind you when a variety of projects/ tasks are due. The real power in having a database is being able to access a vendor, a supplier, a prospect or an industry expert in just seconds. Plus, you will be able to sort your database and print an endless variety of reports, telephone numbers, mailing labels and resident/prospect lists, which will increase your daily closing ratio and resident retention.

Coach — continued on page 30

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Strong & Durable Solid or Multi-Color Plush Carpet with Soil Protection

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Coach — continued from page 28 TIP FROM THE COACH: For database software consider purchasing ACT, Goldmine, Telemagic, Maximizer, Sharkware or Salesforce.com. Most database programs perform similar functions so ask those in your property management company which software they use and ask them to show you how they use it. On a personal note, a database is great for

Disability — continued from page 24

birthday reminders, for printing labels when mailing holiday cards or for planning a family reunion.

traditional and Internet SEO/SEM marketing,

Ernest F. Oriente, a business coach since 1995

their leaders. To subscribe to his free property man-

(24,830 hours)—the author of SmartMatch

agement newsletter go to: www.powerhour.com.

Alliances—and the founder of PowerHour...

PowerHour® is based in Olympic-town…

(www.powerhour.com), has a passion for

Park City, Utah, at 435-615-8486, by E-mail

coaching his clients on executive leadership, hiring

ernest@powerhour.com or visit their website:

and motivating property management SuperStars,

www.powerhour.com

Advocates. And currently is a member of the Board of Directors of the AAOC. The Law Offices of

Thomas Cummings has defended civil lawsuits

Thomas B. Cummings can provide you with exten-

since 1969, and has successfully obtained defense

sive litigation experience in the defense of any type

verdicts in many cases with very high monetary

of civil litigation. Mr. Cummings does provide a one

exposure to his clients. Mr. Cummings has tried

hour free consultation on specific inquiries by

over 140 civil jury trials during his career. He is a

members of the AAOC. The firm can be reached

member of the prestigious American Board of Trial

at (714) 634-1777.

competitive sales strategies, and high leverage alliances for property management teams and

Are you looking for a particular product or service?

We can help!!

Visit our Buyer’s Guide beginning on page 55 for the resources you need!

5

OUR SPECIALTY: FLAT, COMPOSITION & TILE ROOFS Beat The Rains!

OFFICE: 6320 CLARA STREET. L.A. 90201

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AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 7/13

Legal Notices DESCRIPTION

PRICE

QTY.

FORM #

_____

1170

Proof of Service (2013)

$ 5.95

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

_____

1370

Rent Reminder (1998)

$ 4.65

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2013)

$ 5.95

Agreement to Rent or Lease (2013)

$ 6.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2013)

$ 5.95

1160

Application to Rent (2012)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2013)

$ 5.95

_____

1215

Insurance Information for Residents (2013)

$ 5.95

_____

1410

Smoke Detection Device Addendum (2013)

$ 5.95

Bedbug Addendum (2013)

$ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (Known Problem) (2013)

$ 5.95

_____

1120

Addendum Lead-Based Paint Disclosure (No Known Problem) (1997)

$ 5.95

_____

1125

Non-Smoking Addendum to Rental Agreement (2013)

_____ *1140 _____

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2013)

$ 5.95

_____

1230

Move Out/Closing Statement (2013)

$ 5.95

_____

1420

Statement of Condition (2011)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2013)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2013)

$ 5.95

Pre-Move Out Inspection Checklist (2013) Duplicate

$ 6.95

_____ *1500

Courtesy Forms

DESCRIPTION

PRICE

Rules and Requirements QTY.

FORM #

_____

1150

Apartment Rules and Regulations (2008)

DESCRIPTION

$ 5.95

PRICE

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2007)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2012)

$ 8.95

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2013)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1210

Guaranty of Rental Agreement (2013)

$ 5.95

_____

1270

Notice of Denial to Rent (2012)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2013)

_____

1360

Rent Proration Table (2007)

_____ 1490

Waterbed Agreement Addendum (Or Bedding with Liquid-Filling Material) (2013)

$ 5.95

Books and Manuals

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2013)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2013)

$ 5.95

1350

Maintenance QTY.

FORM #

____

1020

DESCRIPTION

PRICE

QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50

_____ Microbial Operations and Maintenance Plan

(An Apartment Owner’s Guide to Mold)

$ 45.00

Maintenance Request (2011)

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2013)

_____ Abestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

$ 5.95

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2012)

$ 4.65

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1300

Notice of Intent to Enter Rental Premises (2013)

$ 5.95

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ California Tenant’s Rights

$ 20.95

_____

1400

Service Request (2011) Triplicate

$ 10.55

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office. Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

OFFICE USE ONLY

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________

Sub Total

$____________________

Mail to: __________________________________________________________________

Sales Tax

$__________________

Apartment Name__________________________________________________________ Shipping/Handling $____________________ Address__________________________________________________________________

Grand Total

City, State, Zip____________________________________________________________ Tele­phone (

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION

) ____________________ E-mail_______________________________

A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Date Sent____________________ By:__________________________________________

Phone (714) 245-9500 — FAX (714) 245-9505 www.aaoc.com

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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Your People Are Your Brand!

Are They Ready?

BY ROMMEL ANACAN

U

ntil they merged with United Airlines I made a decision that I would never again fly Continental Airlines. Ever. This was all because of one bad experience I had with a member of the Continental flight crew while traveling.

After this experience whenever I saw a commercial or marketing piece for Continental, I thought of this crew member and how she treated me. No amount of colorful airline livery or fancy marketing would ever replace the fact that to me that flight attendant was Continental Airlines. And since I didn’t like my experience with her, I didn’t like the company. Period. End of story.

What does this have to do with your company?

I don’t care if your CEO has degrees from Harvard, Yale and Oxford; if your executives have every certification given in the multi-family universe; if your regional managers are the most intelligent and articulate groups of regionals the industry has ever seen… to the average customer, they are not your ‘brand.’

The people sitting behind the leasing desks are your brand. The people answering the phones at your community, responding to emails, monitoring your social media spaces and taking clients on tour are your company to the average customer.

Remember your first day?

My very first property was an ultra-luxury community in Newport

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Beach. Rents for a one-bedroom home started at $1,860 and went all the way up to over $4,000 per month. Now how much time and effort do you think was spent preparing me to be the face of this mega-multi-million dollar community and of the company’s brand before I met with my first client?

About, one hour.

On my first day I was given the tour, handed the keys to the model and golf cart, showed where my desk was and given the book of 23 floorplans and a site map. I shadowed the business manager on one tour and then was then let loose to help customers and become the face of this iconic community.

How good do you think I was in my first 30 days? Not very. And listen, I was a pretty good performer in my previous jobs. I managed a multi-million dollar retail operation-and had been in some type of supervisory or management role since I was 20 years old! It wasn’t as if I was a stranger to sales!

Yet the adjustment to the property management industry was tougher than I expected. I just wasn’t a very good leasing agent in my early days. Our office was very busy, with everyone having numerous things on their plates, so I was really expected to figure things out on my own, or by watching the senior leasing consultant, until I received my formal training a month later.

When I got the chance to manage my own community I didn’t want my people to go through what I went

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through. I didn’t want someone to become the face of my community and company (and me!) without preparing them for the role.

Here is what I did: 1. I developed a leasing on-boarding program. I walked my new hires through a comprehensive training program — giving them all of the tools, techniques and secrets that I learned during my career.

(Eventually my company adopted some of these ideas and created an on-boarding program for all associates.)

2. I didn’t allow my new hires to help clients until they went through the program and felt they were ready. This period lasted anywhere from one week to two weeks, depending on the person.

3. I personally worked with and trained my new team members because I wanted to be the dominant influence in the early stages of their careers.

I’m not going to lie, doing these things meant more work for me! There were times that I thought I was nuts to do all of this. But when the first shops came in at 90% or above, I knew it was worth it! When my leasing agents achieved things in their first couple of months that took me much longer, I knew it was worth it. When the office could essentially run itself and I didn’t Brand — continued on page 39 F E B R U A R Y

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California

ROOTER & PLUMBING INC. LICENSE #703820

Servicing all of Orange County California Rooter & Plumbing offers a wide variety of plumbing and drain cleaning services; electronic leak detection, gas and custom repiping, water heater repair and replacement to all sewer and drain clearing needs. *Account Price

Regular Price

Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $66.00........................................ $99.50 BASIC SERVICE CALL .................................................................................. $66.00........................................ $99.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $73.00........................................ $99.50 ROOF ACCESS 3" or 4" up to 140' .................................................................... $151.00...................................... $199.00 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $645.00...................................... $895.00

Water Heaters

30 Gallons Gas Water Heater .......................................................................................................................... $840.00 40 Gallons Gas Water Heater .......................................................................................................................... $840.00 50 Gallons Gas Water Heater .......................................................................................................................... $890.00 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice.

Price includes: American Water Heater or Bradford White, Complete Installation includes: 2 water flex, earthquake strapping, gas flex, and shut off (if needed), new water shut off above heater (if needed), vent connections, haul away old heater and sales taxes. Any modifications to existing plumbing, system or structure extra.

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Same day credit available — We accept major credit cards

Se Habla Español

See us on line at: www.calrooter.com

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No 401(k)? No problem.

BY JASON SHERR

I

n spite of the continued woes of the economy, small business owners are showing increased optimism about the next 12 months, according to a recent Wells Fargo/Gallup Small Business Index survey*. However, despite their generally sunny outlook, many of them are still concerned they won’t have enough money to retire, or may have to retire later in life.

Many small business owners have

delayed saving for their own retirement, choosing instead to put their resources into growing their business. And some small business owners plan on proceeds from selling their business later in life to sustain them financially in retirement.

But experts estimate that Americans will need 70 to 90 percent of their preretirement income to maintain their current standard of living when they stop working. So now is the time to

look into retirement plan programs.

Retirement plans are not limited to the popular 401(k). In fact, there are many retirement options, even for small businesses. It is critically important for small business owners to make sure they consider all their retirement options and find a solution that best suits their individual needs.

•

Traditional or Roth IRA — Among the simplest and most No 401(k)? — continued on page 38

*©2012 Wells Fargo Retirement study. November 15, 2012.

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$769.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970 3 4

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Apartment Maintenance & Repair Series Join us for this 4-week course covering 4 common apartment maintenance areas: General Maintenance — March 26, 2014

Electrical — April 9, 2014

– Hands on repairs and demonstrations of drywall/ texture/windows/doors/tile/ vinyl and other maintenance repairs – Inspect/identify/document (the basics of proper inspections) Frankie Alvarez – What your maintenance technicians should know – Routine maintenance vs. emergency maintenance – Making a unit ready to rent without breaking the bank

– Hands on basic installations and demonstrations – Troubleshooting to save you money – What your maintenance technicians can do and what they should not – Preparing your electrical for Section 8 certification – Life and safety – Installing proper lighting – Grounding your apartment building and why it is important

Ken White

Plumbing — April 2, 2014

Mark Fowler

Derrick Laughlin

– Hands on repairs and demonstrations of routine plumbing issues – Averting potential problems before they happen (avoiding emergencies) – Learn the tools and tricks of the trade that can save you time and money – Hydro jet vs. cableing (snake) – The steps to repairing a problem drain – Troubleshooting and what to look for

Appliances — April 16, 2014 – Hands on simple repairs that can be made by maintenance technicians – Checking lines routinely to avoid leaks – Repair vs. Replace – Benefits of purchasing used appliances – Updating appliances to update your unit

Bert Mills

SPRING 2014 SESSION Time:

Cost:

8:30 am–12:30 pm

Location: AAOC Offices 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

Member Non-Member

Per Module

Series $195 $250

(please select module below)

$75 $100

Attendees will receive a Certificate of Completion upon completion of series

To Register: Call (714) 245-9500 or online www.AAOC.com Registration Form — Please Print Entire Course

General Maintenance, 3-26-14

Plumbing, 4-2-14

Electrical, 4-9-14

Appliances, 4-16-14

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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The Apartment Association of Orange County would like to express our gratitude and thanks to the following individuals and companies for their consecutive membership in AAOC for 20, 30, 40 and 50 years! Commitment of these members is outstanding and their support of the rental housing industry in Orange County is truly exemplary. AAOC will recognize each of these members during a special program planned for the February 18th General Membership Meeting.

a 20 Year Members b G Fortunes Realty

Walter and Helen Bartosh

Edward Smith

Robert S Schrimmer

Francis and Ruby Foo

B-N14 Limited Partnership

Robert J Zimmer

Steve Kitsigianis

Craig L and Helen Davies

David W Pettner

Millennium Pacific Asset Management

Leader Investments Edward and Ann Platzer

Casa Monterey Carter R and Sharon A Linnell Robert Ferguson

Joseph Whaling

Robert and Jayma Lovejoy

A P A R T M E N T

Eugene and Louise Adlof Erwin and Hendrika Bledl

Chisato Otani, Tr

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Richard Barbazette

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a 30 Year Members b Frances & Robin Bastien

Paul E Bush

Rancho Monterey Ltd Part III

Ravenwood Arms

Abco Realty

Werner W & Asta Puttner

Clarence E McCollum

Patricia H Wallace

Russell P Jantz

Pelayo Apartments

EM Wood Properties LLC

W J Hendrickson

Stephen Talt, Esq.

Tommy T Nakachi

George and Bennie Owen

Frank and Minna Jean Patterson

Jerry Holden

Laurie Klatscher

Daniel R Lucero

Carolyn Jurgelwicz

HFP Properties LLC

Steven or Paul Amort

Gordon Stefenhagen

Surf City Lane Rentals

R J Hoshaw

Miguel and Wilma Canto

Joel L Silverman

a 40 Year Members b Mr & Mrs Steven Paczko

Lewis and Jeanette Davis

Arthur White

Villa Chapman Apartments LLC

MPMS Inc

Richard L and Elizabeth A Robinson

Richard Scudamore

a 50 Year Members b Dave Cossaboom

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an option.

No 401 (k)? — continued from page 34 popular ways to save for those who are self-employed, an individual retirement account (IRA) can hold a variety of investments.

•

•

Individual 401(k) — The Individual 401(k) is worth considering for those who are selfemployed or for business owners who only employ their spouse. Its relatively high contribution limits may allow you to pay less in current income taxes while saving more for retirement.

Simplified Employee Pension (SEP) IRA — With a SEP, a small business owner can contribute and deduct up to 25% of “earned income,” up to an annual maximum of $51,000 for 2013.

• Other plans, such as a Profit Sharing, SIMPLE IRA and even defined benefit plans might be

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In addition to help provide a solid financial future, establishing a retirement plan may offer certain tax advantages for a small business owner. Small business owners may be able to take advantage of a nonrefundable tax credit that the federal government offers to encourage companies with 100 or fewer employees to establish and maintain retirement plans.

A retirement plan can also be flexible. Some plans allow for contributions to be skipped or reduced in lean years.

There are many different types of retirement plans, and no one plan is right for every business. While all plans can provide benefits to the business, business owner and employees, it’s important to realize that each business must be closely considered to determine which plan is the best fit. A retirement advisor can help by reviewing a business’s goals and objectives and/or exist-

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ing retirement plans, and running hypothetical illustrations to help determine which plan makes the most sense.

Having a retirement plan in place may help set a small business owner on course for a solid financial future.

Wells Fargo Advisors does not provide tax or legal advice. Be sure to consult with your tax or legal advisor before taking any action that could have tax consequences.

This article was written by Wells Fargo Advisors and provided courtesy of Jason Sherr, First Vice President/Investment Officer in Irvine. He can be reached at 949-862-1248 or Jason.Sherr@wfadvisors.com Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANKGUARANTEED/MAY LOSE VALUE

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Wells Fargo Advisors, LLC, Member SIPC, is a registered broker-dealer and a separate non-bank affiliate of Wells Fargo & Company.

Brand — continued from page 32 need to be involved in the minutiae, I definitely knew it was worth it!

Have you prepared your people to be the face of your brand?

Rommel Anacan is the president of The Relationship

GIVE ME 15 MINUTES AND I’LL SHOW YOU HOW TO GET YOUR RENTERS TO SATISFY YOUR REQUIREMENT THAT THEY BUY LIABILITY INSURANCE. SMART APARTMENT OWNERS HAVE THEIR RENTERS PROVIDE LIABILITY INSURANCE AND DO IT EFFORTLESSLY!

Difference; a corporate training, motivational speak-

You know the world is changing and you have to change with it.

Everything that is important is moving to the internet and things are being done on line. Trying to get your renters to provide at least liability insurance has been very difficult in the past because of their need to locate an insurance agent and then your need to follow up, on making sure they give you a copy of their policy.

ing and consulting firm in Orange County, California. He is a multifamily industry veteran, having worked at all levels of the industry from onsite to corporate, where he developed a reputation for

Now there is a solution for your problem. Same day coverage is available if your renter certifies they have had no losses in the past 48 hours and the move in date is on or after the rental date. Coverage extends to all roommates on the lease on the date of loss. Your renter can conveniently be billed on a monthly, quarterly, semiannual or annual basis with very low ($1) installment fees.

tackling common challenges in an uncommon way.

For more information visit www.RelationshipDifference.com.

What do you have to do? You start by qualifying your building.

“A” rated buildings receive special rates. See if your building qualifies. If it does, the tenant can buy the renter’s policy on the day they sign up with you. All they do is go on line and select the coverage they need and/or you require. Done!

Are you missing out on all the great benefits of AAOC membership?

Contact us today for further information. We also have the ability to notify the property manager or agent when a policy is purchased, cancels or renews.

CALL US NOW! (714) 534-6310 OR (800) 640-4743 OR EMAIL US AT INFO@PHDINSURANCEBROKERS.COM

Don’t delay any longer, call AAOC’s help desk at

(714) 245-9500 or visit us on the web:

Call 800-640-4743 www.phdinsurancebrokers.com Email: info@phdinsurancebrokers.com

www.aaoc.com

License # 0462338

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How Much Should You Keep in Rental Reserves?

BY ATTORNEY WILLIAM BRONCHICK

“Cash is King”, so they say, and investor would be wise to keep an adequate cash reserve for things that can go wrong in real estate, particularly rentals. It is easy to buy real estate with no money down, but it’s difficult to survive when you have no cash set aside for a rainy day.

There’s no magic formula you can use to determine how much you should keep in reserve in the real estate business. When I have rental properties, the four key factors I consider are strength of the local rental market, eviction time line and cost, the age of the property, and the type of neighborhood.

Strength of the Local Rental Market The lower the vacancy rates in your area, the fewer reserves you’ll need for

Are you looking for a particular product or service?

We can help!!

Visit our Buyer’s Guide beginning on page 55 for the resources you need!

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vacancies. Your local newspaper or your city’s housing department may have articles or statistics on vacancy rates. You should, at a minimum, have enough cash reserves to pay for one month of vacancy per unit, which is only an 8-percent vacancy rate.

Even in a good market, you’ll deal with problem tenants who may stop paying rent and require an eviction.

Good tenant screening will help solve this problem. If you plan to rent properties, you should always,without exception, do a rigorous background check on tenants. This includes reviewing credit reports, employment verification, references, and calling current and previous landlords.

Eviction Time Line and Cost The length of time it takes to evict a tenant is relative to your cash reserves.

In pro-tenant states like New York and Massachusetts, it could take months and thousands of dollars in legal fees to evict a tenant—all while you’re paying the mortgage. In addition, in our experience, collecting back rents or damages from tenants who’ve been evicted can be futile.

Age of the Property With newer and recently renovated properties, you won’t need to anticipate many repairs in the first few years. As noted earlier, we recommend that you always hire a professional property inspector before you buy. Inspectors will go through the property with a fine-tooth comb, which helps ensure

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you’ll have no surprises later on.

Another thing to keep in mind is that many utility companies offer a fixed monthly payment option so you don’t experience payment swings each season if you’re paying for heating, water, or other utilities as the landlord.

Type of Neighborhood If you’re renting properties in lowincome neighborhoods, you can expect the turnover to be much higher than in high-income areas. In addition, multiunit buildings with small units and one-bedroom condos will attract more single people who tend to move more often than families.

Cash flow management is the bedrock of survival in any business, with real estate being no exception. Investors must be careful not to run out of cash or they will be soon out of business.

William Bronchick, CEO of Legalwiz Publications, is a Nationally-known attorney, author, entrepreneur and speaker. William Bronchick has been practicing law and real estate since 1990, having been involved thousands of real estate transactions. He has trained countless people all over the Country to become financially successful, speaking to audiences of as many as 16,000 at “Get Motivated” events sharing the stage with names like Rudy Guliani, Steve Forbes, and Colin Powell.

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• 25 Years Experience • No Hidden Service Call Charges • Drain and Sewer Cleaning Specialists • 50% Discount on Second Drain Cleaning • High Pressure Hydro-Jetting • Sewer Clean-outs Installed • Wall Heater Repair or Replacement • Water Heater Repair or Replacement • Faucet Repair or Replacement • Toilet Repair or Replacement • Garbage Disposal Repair or Replacement • Zero Financing Available

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Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant!

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

Where else but at…

ORCO APARTMENT SUPPLIES for all of your apartment repair needs!

Two stores to serve you:

6420 Roland St., Buena Park, CA 90621

11861 Cardinal Cir., Unit K, Garden Grove, CA 92843

(714) 562-0800 (714) 638-1540 www.orcoaptsupplies.com

Toll free no.

(888) 255-ORCO e-mail address: orcoapt@orcoaptsupplies.com

Vertical Blinds

Stanley White Vinyl Series Closet Doors

WIDTH LENGTH 42" 54" 66" 78" 102" 42.5" $17.05 $21.90 $26.30 $30.75 $38.35 52.5" $18.45 $23.70 $28.40 $33.25 $41.65 64.5" $19.85 $25.50 $30.50 $35.75 $44.95 82.5" $22.65 $29.10 $34.70 $40.75 $51.55 PVC BUILDER’S QUALITY 22GA Regular curved also available

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$360.00

Model: Brown WNM210-7X Pilotless Ignition

Apartment Vertical

Dealer of Hill Bros deck/patio materials

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MAILBOXES $26/door

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CARPET SALE $11.90/SY

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RANGE HOODS

24", 30", 36" & 42" White, bisque, almond, black, ducted; non-duct

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$435.00

Hotpoint Model: 30" Gas Pilotless RGB508PETWH

$335.00

Model: SFK100OP01

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The Basics of Resident Screening Select the best residents by using the best tools! Come join us for the Basics of Resident Screening Seminar where you will increase your net operating income, maximize your property’s potential, and fill your vacancies with confidence as you learn the following tools:

3 Reading & Evaluating Screening Reports 3 Creating Non-Discriminatory Rental Criteria 3 Denial, Adverse Action, & Conditional Acceptance Presented By: Dan Firestone Contemporary Information Corp.

2 CEC Points Date:

Thursday, February 20, 2014

Cost: $40 per member $65 per non-member

Registration: 2:30 pm Time:

3:00 pm – 5:00 pm

Location:

AAOC Office 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Register Early — Call (714) 245-9500 or Fax (714) 245-9505, or online at www.aaoc.com Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Basics of Resident Screening on February 20, 2014 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Mold…

Are you ready for the rainy season?

Do you have a remediation plan in place?

Are your tenants educated on the risks?

Don’t be left unprotected! The AAOC’s Mold Operations and Maintenance Plan Manual is an apartment owner’s guide to mold. Designed to address potential problems that you may face regarding possible mold contamination on your property, this important manual will help you with the following: n Mold prevention and management n Mold investigation and evaluation n Categories of risk and recommended actions n Remediation procedures n Mold prevention and control agreement for rental leases

The Mold Operations and Maintenance Plan Manual is individually licensed and available to AAOC members for only $45 plus tax, postage and handling.

Simply complete the order form and fax to the AAOC at (714) 245-9505. If you have any questions, please call the AAOC Offices at (714) 245-9500.

Mold Operations and Maintenance Plan Order Form Name_______________________________________________________________________ Membership #_____________________ Address______________________________________________________________________________________________________ City ________________________________________________________________________ State_________ Zip________________ Daytime phone___________________________

Fax_________________________

Email_________________________________

AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 www.aaoc.com 4 4

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Pack In the Knowledge!

Before You Hit "Submit" What to Say or How to Say it on Social Media Featuring Rommel Anacan, Founder The Relationship Difference

February 25, 2014

Join us for this MEMBERS ONLY event.

You bring your questions, we’ll bring your “lunchbox” lunch.

Class size is very LIMITED, RESERVE YOUR SPOT TODAY! Time:

12:00 pm–1:30 pm

Place:

AAOC Office — 525 Cabrillo Park Dr., Ste. 125 Santa Ana, 92701

Price:

$18 per person

Price includes lunch.

Please select one from the following:

Turkey Ham Roast Beef Veggie

R e g i s t ratio n Fo r m — Ple ase Pr int

Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company______________________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Thank You for Your Involvement

Your Support is Critical to Our Success

The Apartment of Association of Orange County (AAOC) is part of the NAA Network— Local, State, and National Associations Working on Your Behalf AAOC MEMBERSHIP AUTOMATICALLY GIVES YOU NAA MEMBERSHIP—AT NO EXTRA CHARGE AAOC is the local affiliate of the National Apartment Association (NAA). As a federation of more than 170 state and local affiliates, NAA is comprised of 63,000 members representing 6.8 million apartment homes throughout the United States and Canada.

EDUCATION Knowledge that equates to increased NOI.

NAA BENEFITS INCLUDE · NAA Government Affairs – Protecting the industry through local, state and national advocacy initiatives and grassroots mobilization · NAA Lease Program – Customized to protect you locally · NAA Education Institute – Skill development that maximizes NOI · Meetings & Expositions – Network, get educated & learn about the new products and services all that increase your NOI · Industry Resources – National award-winning monthly magazine, newsletters and website, and knowledge-sharing through social media

PEER-TO-PEER NETWORKING Access to networking, education, business partners and information that allow you to increase the profit and market value of your properties.

LEGISLATIVE ADVOCACY Proactive legislative support at the local, state and national level.

ADDITIONAL SUPPORT THAT HELPS YOU GROW · Resident Screening · Legal & Operational Forms Collection · Individual Assistance · Subscription to Orange County’s Apartment News Magazine

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“Having been a member for over 30 years, I have learned that if not for the AAOC, it would be much harder to run my business. Not only do they provide forms and educational programs, but I am also able to get personal assistance from the staff.”

—Hal Brand, Owner, Tustin, Calif.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

A Special Welcome to Our Newest Members!

Suzette Armijo William Asad Timothy & Deborah Boudreaux Casa Linda Realtors Inc. Barbara Crosby Bartosz Makas and Iwona Gierasimo Cliff Kahn Jim Landholm Latitude Apartments Midway Property Management Helen Di Panni

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant!

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

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Your Elected Representatives Congress District 38: Linda Sanchez (D) 17906 Crusader Ave., Suite 100 Cerritos, CA 90703 (562) 860-5050 Fax: (562) 924-2914 http://lindasanchez.house.gov District 39: Ed Royce (R) 210 W. Birch Street, Suite 201 Brea, CA 92821 (714) 255-0101 Fax: (714) 255-0109 http://www.royce.house.gov/ District 45: John Campbell (R) 20 Pacifica, Ste. 660 Irvine, CA 92618 (949) 756-2244 Fax: (949) 251-9309 http://campbell.house.gov District 46: Loretta Sanchez (D) 12397 Lewis St., Ste. 101 Garden Grove, CA 92840 (714) 621-0102 Fax: (714) 621-0401 http://www.lorettasanchez.house. gov/ District 47: Alan Lowenthal (D) 100 W. Broadway West Tower, Ste. 600 Long Beach, CA 90802 http://lowenthal.house.gov/ District 48: Dana Rohrabacher (R) 101 Main Street #380 Huntington Beach, CA 92648 (714) 960-6483 http://rohrabacher.house.gov/ District 49: Darrell Issa (R) 1800 Thibodo Rd., Suite 310 Vista, CA 92081 (760) 599-5000 Fax: (760) 599-1178 http://issa.house.gov/

State Senate District 29: Bob Huff (R) 1800 E. Lambert Rd., Suite 150 Brea, CA 92821 (714) 671-9474 Fax: (714) 671-9750 http://cssrc.us/web/29/

District 32: Norma Torres (D) 4959 Palo Verde St., Suite 103C Montclair, CA 91763 (909) 621-2783 Fax (909) 621-7483 http://sd32.senate.ca.gov/ District 34: Lou Correa (D) 2323 N. Broadway, Suite 245 Santa Ana, CA 92706 (714) 558-4400 http://sd34.senate.ca.gov/ District 36: Joel Anderson (R) 500 Fesler Street, #201 El Cajon, CA 92020 (619) 596-3136 Fax: (619) 596-3140 http://district36.cssrc.us District 37: Mimi Walters (R) 30 Executive Park Suite 250 Irvine, CA 92614 (949) 223-5037 Fax: (949) 223-5487 http://cssrc.us/web/37/

State Assembly District 55: Curt Hagman (R) 13920 City Center Drive, Suite 260 Chino Hills, CA 91709 (909) 627-7021 Fax: (909) 627-1841 http://arc.asm.ca.gov/member/60/ District 65: Sharon Quirk-Silva (D) 1400 North Harbor Blvd., Suite 601 Fullerton, CA 92835 (714) 526-7272 Fax (714) 526-7278 http://asmdc.org/members/a65/ District 68: Don Wagner (R) 17821 East 17th St., Suite 150 Tustin, CA 92780 (714) 665-6868 Fax (714) 665-6867 http://arc.asm.ca.gov/member/ AD68 District 69: Tom Daly (D) 2400 E. Katella Avenue, Suite 640 Anaheim, CA 92806 (714) 939-8469 Fax: (714) 939-8986 http://asmdc.org/members/a69

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District 72: Travis Allen (R) 17011 Beach Blvd., Ste 1120 Huntington Beach, CA 92647 (714) 843-4966 Fax: (714)843-6375 http://arc.asm.ca.gov/member/ AD72/ District 73: Diane Harkey (R) 29122 Rancho Viejo Road, Suite 111 San Juan Capistrano, CA 92675 (949) 347-7301 Fax: (949) 347-7302 http://arc.asm.ca.gov/member/ AD73/ District 74: Allan Mansoor (R) 1503 South Coast Dr. #205 Costa Mesa, CA 92626 714-668-2100 Fax: 714-668-2104 http://arc.asm.ca.gov/member/ AD74/

Orange County Supervisors 1st District: Janet Nguyen 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3110 Fax: (714) 834-5754 Janet.Nguyen@ocgov.com 2nd District: John W. Moorlach 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3220 Fax: (714) 834-6109 District2@ocgov.com 3rd District: Todd Spitzer 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3330 Fax: (714) 834-2786 Todd.Spitzer@ocgov.com 4th District: Shawn Nelson 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3440 Fax: (714) 934-2045 Fourth.District@ocgov.com

Municipal Aliso Viejo City Council 12 Journey, Suite 100 Aliso Viejo, CA 92656 Phone: (949) 425-2500 http://www.cityofalisoviejo.com/ Carmen Cave, Mayor Phillip B. Tsunoda, Mayor Pro Tem Ross Chun, Councilmember Mike Munzing, Councilmember William “Bill” Phillips, Councilmember Anaheim City Council 200 S. Anaheim Blvd.

Anaheim, CA 92805 Phone: (714) 765-5247 http://www.anaheim.net/ Tom Tait, Mayor Gail Eastman, Mayor Pro Tem Jordan Brandman, Councilmember Lucille Kring, Councilmember Kris Murray, Councilmember Brea City Council One Civic Center Cir., Brea, CA 92821-5732 Phone: (714) 990-7600 http://www.cityofbrea.net Ron Garcia, Mayor Brett Murdock, Mayor Pro Tem Christine Marick, Councilmember Roy Moore, Councilmember Marty Simonoff, Councilmember Buena Park City Council 6650 Beach Blvd.

Buena Park, CA 90622 Phone: (714) 562-3754 Fax: (714) 562-3506 http://www.buenapark.com/ Elizabeth Swift, Mayor Miller Oh, Mayor Pro Tem Art Brown, Councilmember Steve Berry, Councilmember Fred Smith, Councilmember

5th District: Pat Bates 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3550 Fax: (714) 834-2670 PatBates@ocgov.com

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Elected Representatives — continued on page 50

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Elected Representatives — continued from page 49 Costa Mesa City Council 77 Fair Drive Costa Mesa, CA 92626 Phone: (714) 754-5000 http://www.costamesaca.gov Jim Righeimer, Mayor Stephen Mensinger, Mayor Pro Tem Sandra Genis, Councilmember Wendy Leece, Councilmember Gary Monahan, Councilmember Cypress City Council 5275 Orange Ave. Cypress, CA 90630 Phone: (714) 229-6700 http://www.ci.cypress.ca.us/ Prakash Narain, Mayor Leroy Mills, Mayor Pro Tem Doug Bailey, Councilmember Rob Johnson, Councilmember Mariellen Yarc, Councilmember Dana Point City Council 33282 Golden Lantern Dana Point, CA 92629 Phone: (949) 248-3500 Fax: (949) 248-9920 http://www.danapoint.org/ Steve H. Weinberg, Mayor Lisa A. Bartlett, Mayor Pro Tem Bill Brough, Councilmember Carlos Olvera, Councilmember Scott Schoeffel, Councilmember Fountain Valley City Council 10200 Slater Ave. Fountain Valley, CA 92708 Phone: (714) 593-4400 Fax: (714) 593-4494 http://www.fountainvalley.org/ Mark McCurdy, Mayor Michael Vo, Mayor Pro Tem Cheryl Brothers, Councilmember John Collins, Councilmember Steve Nagel, Councilmember Fullerton City Council 303 W. Commonwealth Ave. Fullerton, CA 92832 Phone: (714) 738-6311 http://www.ci.fullerton.ca.us/ Bruce Whitaker, Mayor Doug Chafee, Mayor Pro Tem Jennifer Fitzgerald, Councilmember Jan Flory, Councilmember Greg Sebourn, Councilmember

Garden Grove City Council 11222 Acacia Pkwy.

Garden Grove, CA 92840 Phone: (714) 741-5000 http://www.ci.garden-grove.ca.us/ Bruce A. Broadwater, Mayor Dina Nguyen, Mayor Pro Tem Steven R. Jones, Councilmember Christopher V. Phan, Councilmember Kris Beard, Councilmember

Laguna Beach City Council 505 Forest Ave. Laguna Beach, CA 92651 Phone: (949) 497-3311 Fax: (949) 497-0771 http://www.lagunabeachcity.net/ Kelly Boyd, Mayor Elizabeth Pearson, Mayor Pro Tem Steve Dicterow, Councilmember Toni Iseman, Councilmember Bob Whalen, Councilmember

Huntington Beach City Council 2000 Main St. Huntington Beach, CA 92648 Phone: (714) 536-5202 Fax: (714) 536-5233 http://www.ci.huntington-beach. ca.us/ Connie Boardman, Mayor Matthew Harper, Mayor Pro Tem Joe Carchio, Councilmember Jill Hardy, Councilmember Jim Katapodis, Councilmember Joe Shaw, Councilmember Dave Sullivan, Councilmember

Laguna Hills City Council 24035 El Toro Road Laguna Hills, CA 92653 Phone: (949) 707-2610 http://www.ci.laguna-hills.ca.us/ Barbara Kogerman, Mayor Andrew Blout, Mayor Pro Tem Randal Bressette, Councilmember Melody Carruth, Councilmember Dore Gilbert, Councilmember

Irvine City Council One Civic Center Plaza Irvine, CA 92606 Phone: (949) 724-6233 http://www.cityofirvine.org/ Steven Choi, Mayor Jeff Lalloway, Mayor Pro Tem Larry Agran, Councilmember Beth Krom, Councilmember Christina Shea, Councilmember La Habra City Council 201 E. La Habra Blvd.

La Habra, CA 90633 Phone: 562-905-9700 Fax: 562-905-9781 http://www.lahabracity.com Rose Espinoza, Mayor Tom Beamish, Mayor Pro Tem Michael Blazey, Councilmember James Gomez, Councilmember Tim Shaw, Councilmember La Palma City Council 7822 Walker St. La Palma, CA 90623 Phone: (714) 690-3300 Fax: (714) 523-2141 http://www.cityoflapalma.org/ Steve Hwangbo, Mayor Steve Shanahan, Mayor Pro Tem G. Henry Charoen, Councilmember Gerard Goedhart, Councilmember Peter Kim, Councilmember

Laguna Niguel City Council 30111 Crown Valley Parkway Laguna Niguel, CA 92677 Phone: (949) 362-4300 Fax: (949) 362-4340 http://www.cityoflagunaniguel.org Robert Ming, Mayor Linda Lindholm, Mayor Pro Tem Laurie Davies, Councilmember Jerry McCloskey, Councilmember Jerry Slusiewicz, Councilmember Laguna Woods City Council 24264 El Toro Road Laguna Woods, CA 92637 Phone: (949) 639-0500 Fax: (949) 639-0591 http://www.lagunawoodscity.org/ Robert Ring, Mayor Milt Robbins, Mayor Pro Tem Cynthia Conners, Councilmember Bert Hack, Councilmember Noel Hatch, Councilmember Lake Forest City Council 25550 Commercentre Drive, Suite 100 Lake Forest, CA 92630 Phone: (949) 461-3400 Fax: (949) 461-3511 http://www.lakeforestca.gov/ Scott Voigts, Mayor Kathryn McCullough, Mayor Pro Tem Peter Herzog, Councilmember Adam Nick, Councilmember Dwight Robinson, Councilmember

Los Alamitos City Council 3191 Katella Ave. Los Alamitos, CA 90720 Phone: 562-431-3538, Ext. 220 http://www.cityoflosalamitos.org Warren Kusumoto, Mayor Gerri Graham-Mejia, Mayor Pro Tem Troy Edgar, Councilmember Dean Grose, Councilmember Richard D. Murphy, Councilmember Mission Viejo City Council 200 Civic Center Mission Viejo, CA 92691 Phone: (949) 470-3000 http://cityofmissionviejo.org/ Rhonda Reardon, Mayor Patricia Kelley, Mayor Pro Tem David Leckness, Councilmember Cathy Schlicht, Councilmember Frank Ury, Councilmember Newport Beach City Council 100 Civic Center Drive Newport Beach, CA 92660 Phone: (949) 644-3309 http://www.newportbeachca.gov/ District 1: Michael F. Henn, Councilmember District 2: Anthony Petros, Councilmember District 3: Rush Hill, Mayor Pro Tem District 4: Leslie Daigle, Councilmember District 5: Ed Selich, Councilmember District 6: Nancy Gardner, Councilmember District 7: Keith Curry, Mayor Orange City Council 300 E. Chapman Ave. Orange, CA 92866 Phone: (714) 744-2225 Fax: (714) 744-5523 http://www.cityoforange.org/ Tita Smith, Mayor Mark Murphy, Mayor Pro Tem Mike Alvarez, Councilmember Denis Bilodeau, Councilmember Fred Whitaker, Councilmember

Elected Representatives — continued on page 52

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Elected Representatives — Placentia City Council 401 E. Chapman Ave. Placentia, CA 92870 Phone: (714) 993-8117 http://www.placentia.org/ Scott W. Nelson, Mayor Joseph V. Aguirre, Mayor Pro Tem Connie Underhill, Councilmember Chad Wanke, Councilmember Jeremy Yamaguchi, Councilmember Rancho Santa Margarita City Council 22112 El Paseo Rancho Santa Margarita, CA 92688 Phone: (949) 635-1800 http://www.cityofrsm.org/ Tony Beall, Mayor Carol Gamble, Mayor Pro Tem Steve Baric, Councilmember Brad McGirr, Councilmember Jesse Petrilla, Councilmember San Clemente City Council 100 Avenida Presidio San Clemente, CA 92672 Phone: (949) 361-8200 Fax: (949) 361-8285 http://san-clemente.org/ Bob Baker, Mayor Tim Brown, Mayor Pro Tem Lori Donchak, Councilmember Jim Evert, Councilmember Chris Hamm, Councilmember

continued from page 50

San Juan Capistrano City Council 32400 Paseo Adelanto San Juan Capistrano, CA 92675 Phone: (949) 493-1171 Fax: (949) 493-1053 http://www.sanjuancapistrano.org/ John Taylor, Mayor Sam Allevato, Mayor Pro Tem Roy L. Byrnes, Councilmember Larry Kramer, Councilmember Derek Reeve, Councilmember Santa Ana City Council 20 Civic Center Plaza PO Box 1988, M31 Santa Ana, CA 92701 Phone: (714) 647-6900 Fax: (714) 647-6954 http://www.ci.santa-ana.ca.us/ Miguel Pulido, Mayor Ward 1: Vincent Sarmiento, Councilmember Ward 2: Michele Martinez, Councilmember Ward 3: Angelica Amezcua, Councilmember Ward 4: David Benavides, Councilmember Ward 5: Roman Reyna, Councilmember Ward 6: Sal Tinajero, Mayor Pro Tem

Seal Beach City Council 211 8th Street Seal Beach, CA 90740 Phone: (562) 431-2527 Fax: (562) 493-9857 http://www.sealbeachca.gov District 1: Ellery Deaton, Mayor Pro Tem District 2: David Sloan, Councilmember District 3: Gordon Shanks, Councilmember District 4: Gary Miller, Mayor District 5: Michael Levitt, Councilmember Stanton City Council 7800 Katella Ave. Stanton, CA 90680 Phone: (714) 379-9222 http://www.ci.stanton.ca.us/ David Shawver, Mayor Alexander Ethans, Mayor Pro Tem Brian Donohue, Councilmember Rigoberto Ramirez, Councilmember Carol Warren, Councilmember Tustin City Council 300 Centennial Way Tustin, CA 92780 Phone: (714) 573-3000 http://www.tustinca.org/ Al Murray, Mayor Charles “Chuck” Puckett, Mayor Pro Tem Allan Bernstein, Councilmember Rebecca Gomez McKeon, Councilmember John Nielsen, Councilmember

Villa Park City Council 17855 Santiago Blvd.

Villa Park, CA 92861 Phone: (714) 998-1500 Fax: (714) 998-1508 http://www.villapark.org/ Brad Reese, Mayor Rick Barnett, Mayor Pro Tem Diana Fascenelli, Councilmember Greg Mills, Councilmember Deborah Pauly, Councilmember Westminster City Council 8200 Westminster Ave. Westminster, CA 92683 Phone: (714) 898-3311 Fax: (714) 373-4684 http://www.westminster-ca.gov/ Tri Ta, Mayor Andy Quach, Mayor Pro Tem Diana Carey, Councilmember Sergio Contreras, Councilmember Margie Rice, Councilmember Yorba Linda City Council 4845 Casa Loma Ave. PO Box 87014 Yorba Linda, CA 92885 Phone: (714) 961-7100 http://www.ci.yorba-linda.ca.us/ J Thomas Lindsey, Mayor Craig Young, Mayor Pro Tem John Anderson, Councilmember Eugene Hernandez, Councilmember Mark Schwing, Councilmember

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Jeannie Alliss at (714) 479-1414

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BECOME A SPONSOR TODAY! E KIDS H T T R O P P SU

SUPPORT T

!

HE GAME!

The Angels RBI League has provided over 8,000 kids who would not otherwise have the chance, the opportunity to play baseball and softball. As a partnership between Angels Baseball and the Boys & Girls Clubs in Orange County, the league specifically targets underserved youth and provides them a comprehensive athletic experience at no cost. That’s right, the league is FREE! In addition to learning the fundamentals of our national pastime, each participant learns valuable character development and life skills enabling them to gain a sense of belonging, competence, usefulness and empowerment in their own lives. Be a part of the winning team and become a sponsor today! For more details on the Angels RBI League view the “Community” link at www.angels.com (ALL DONATIONS ARE TAX DEDUCTIBLE)

GAME TICKETS Can’t make a game? Donate your tickets to the Angels RBI League and give the gift of Angels Baseball to a deserving RBI participant. Tickets can be donated directly to the RBI Office up to two (2) days prior to a game. Season Seat Holders can use your online account manager and send tickets electronically.

1st BASE: $

INDIVIDUAL DONATION

50.00

2nd BASE: $ 100.00

3rd BASE: $ 250.00

HOMERUN: $ 500.00

DUGOUT: $ 2,500.00 (sponsors entire team of 16 players)

VOLUNTEER Want to be part of the action and make a positive impact? How about volunteering as a coach, umpire, skill clinic instructor or any one of our other volunteer opportunities. Contact the RBI Office for more information.

TO BECOME A SPONSOR OF THE ANGELS RBI LEAGUE Contact us at: (714) 619 - 8416 or rbi@everykid.org Send donation to: Angels RBI League 1575 E. 17th Street Santa Ana, CA 92705 Make checks payable to: Angels RBI League

THANK YOU FOR MAKING A DIFFERENCE! ANGELS RBI IS PROUD TO BE THE CHARITY OF CHOICE FOR THE AAOC!

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C

alifornia Rooter and Plumbing, Inc. is a full service plumbing company dedicated to providing quality service at a reasonable cost. We first opened our

doors and began servicing the apartment industry in 1995, but the owner Mark Fowler, has been providing his services to the apartment and investment property industry since 1986. With the help of his best friend and wife Mireya, the company has grown to include the services of nine plumbers and two office staff with the ability to provide its services

Here are the services that California Rooter and Plumbing provides: • Leak detection and repair (water and gas) • Drain cleaning including main lines • Toilet, tub, and faucet replacements including tub and shower valves • Sewer line inspections with video inspection equipment (DVD provided upon request)

to all of Orange County and the surrounding cities of Los

• Water and Gas Re-piping

Angeles County (Long Beach, Whittier, Norwalk, and

• Water heater repairs and replacement (gas and electric,

Lakewood as well as some others). Following is a description

residential and commercial)

of the services California Rooter and Plumbing provides as

• Same day service

well as some of the activities it has been involved in with

• Emergency service

the Apartment Association of Orange County.

California Rooter and Plumbing has had the opportunity to attend and assist with the Apartment Maintenance & Repair Series (AMRS) seminars that have been put together by the Apartment Association of Orange County. We have found that this is a great way to meet the owners and man-

• Discounted pricing to the apartment and investment property industry • Hydro-jetting of drain lines • Main sewer line clean out installations • No key pick-up charge

agers of the properties and get the chance to demonstrate

• Computerized invoicing and job tracking

what is involved when making certain plumbing repairs, for

• Free estimates available

example replacing a garbage disposal, rebuilding a bathroom

Once again, California Rooter and Plumbing, Inc. is

faucet, or changing a wax ring and shut off valve for a toilet.

dedicated to providing quality service at a reasonable cost

This is an example of one of our business’ philosophies,

to all its customers. Please feel free to give us a call anytime

which is that if we can provide solutions to the owners and

with any questions you may have. We have built our com-

managers involved in the apartment and investment prop-

pany to what it is today on the reputation we have with

erty industry that are going to help them save money and

the Apartment Association of Orange County and we look

time, then when it is time for those managers or owners to

forward to another 19 years of service to the rental housing

have to call a plumber they’re going to remember to call

industry.

Owner Mark Fowler can be reached at 949-222-2202.

California Rooter and Plumbing.

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services

L and D Appliance Corp.

Online apartment guide

National Service Company

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Orange County Register

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Orco Apartment Supply, Inc.

Appliances Sales, Service & Leasing

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Accounting Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Move

Appliance Warehouse

Pam Pepper 1617 S. California Ave. Monrovia, CA 91016 (888) 572-7222, Fax (800) 669-1008 ppepper@appliancewhse.com — www.appliancewhse.com Appliance leasing

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

Appliance World

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Apartment Market Research Data

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Appraisal

Pierce-Eislen

Ferguson Enterprises

First Metro Appraisals

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Asbestos

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Apartment Rental Publications & Services

KIVA Kitchen & Bath

apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Veteran Ed’s, Inc.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Major appliances for apartments

Apartment Guide

Product & Service Council — continued on page 56

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

TO CALL…800 640-4743 TODAY

For Rent Media Solutions

WWW.PHDINSURANCEBROKERS.COM

Jason Villarreal 18251 W. McDurmott, Unit B Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

A P A R T M E N T

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

ww.caapartmentinsurance.com info@phdinsurancebrokers.com License # 0462338 N E W S

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Fisher & Phillips, LLP

Product & Service Council

Boiler Systems

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

continued from page 55

Asphalt Sales & Service M & M Contracting, Inc.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Spicer Mechanical

Ruzick & Wallace, LLP

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Water Heater Man, Inc.

Eviction Attorneys

Attorneys

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Michael@MBrennanLaw.com — www.MBrennanLaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service

Law Office of Steven F. Schroeder

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Law Offices of Cummings ▲ Myer Mr. Thomas Cummings 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-1777, Fax (714) 634-2177 tcummings@cummingsmyer.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Wesierski & Zurek, LLP

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Buyers Access

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Cabinets

Specializing in Landlord/Tenant, Premises liability and Employment Matters

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Bath Renovations BathPlanet

Defense of landlords, mgrs & employers on claims by tenants & employees, including discrimination & habitability: defense of comm’l transaction & real estate litigation

Buying Group Professional Apartment Services

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Terence P. Carney One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — www.wzllp.com

Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Water heater/boiler service and installation

Bob Miller 3110 S. Santa Fe Ave. San Marcos, CA 92069 (855) 744-2284 bathplanetsd@gmail.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Custom & standard cabinets for all areas. No job too small!

R3 Construction, Inc.

Complete kitchen and bath restoration and refinishing company.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Sharon & Sons Floor to Ceiling

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Se Habla Español

DRE #01141711

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Cabinet Refinishing Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

Fax (562) 430-0693

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

www.rayrobertsrealty.com

Product & Service Council — continued on page 58

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How do you make the 2nd Happiest Job in America even better?

Online Certified Apartment Manager courses let you improve your skills and still have time to enjoy family and friends.

The CAM designation is the official stamp of approval, letting your employer know that you have acquired skills to analyze your community’s financial operations, accurately report property performance and execute marketing strategies. CAM: the single most important thing you can do to boost your career.

Invest in your own happiness; NAA members learn at their own pace for only $187.50 per course. (4 courses plus Community Analysis).

LEARN IT ONLINE

Visit www.SingleMostImportantThing.com to get started today.

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R&B Wholesale Distributors, Inc.

Product & Service Council

Coinmach Corp.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

continued from page 56

Camera Systems Multicom, Inc.

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

L and D Appliance Corp.

Sharon & Sons Floor to Ceiling

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Carpentry

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Carpet Cleaning

Brent Collins Construction

OxiFresh

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Tami Schreiner 3822 Campus Drive, Suite 200 Newport Beach, CA 92660 (949) 379-1777 info@oxifresh@ymail.com — www.oxifresh.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Cleaning Service

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

Cornerstone Property Services, Inc.

WASH Multi Family Laundry Systems

Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

Cornerstone Property Services, Inc. Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

A construction and maintenance company to meet all your needs. One call does it all!

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958 Coin-operated laundry equipment

A construction and maintenance company to meet all your needs. One call does it all!

WHISK Cleaning Services

Todd A. Brisco & Associates

Carpet cleaning, general cleaning, cleaning supplies

Business litigation, real estate law landlord/tenant and healthcare issues.

Orco Apartment Supply, Inc.

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Coin-Operated Laundry Equipment

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

All Valley Washer Service Inc.

Specializes in landlord/tenant law, debt collection, eviction

On-Site.com

Appliance World

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Rent Recovery Service

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Collections

Filomena Fagundes 1945 W. Commonwealth, Suite N Fullerton, CA 92833 (714) 992-5175 filomena@whiskservices.com — www.whiskservices.com

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Carpet Sales & Service George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

R&B Wholesale Distributors, Inc.

Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant!

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500 5 8

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Defining the commercial outdoor grill and patio heat experience since 1966.

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Buffalo Maintenance, Inc.

Commercial Patio Heaters

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Interstate Restoration

Defining the commercial outdoor grill and patio heat experience since 1966.

Concrete Maintenance & Repair Ben’s Asphalt, Inc.

Teri Braden 2200 S. Yale St. Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Tim Fischbeck PO Box 2466 Orange, CA 92859 (714) 292-6150, Fax (714) 997-7029 timf@chsolutions.net — www.chsolutions.net

Concrete grinding and patching for trip hazards.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Construction Angelo Termite & Construction Company

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Brent Collins Construction

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

McCormack Roofing Weatherproofing & Construction

Asphalt, paving, concrete, seal coating, striping, ADA compliance.

Concrete Hazard Solutions, Inc.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Deck Coatings

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more

Buffalo Maintenance, Inc.

Consulting

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

APT Companies

CBCI Construction, Inc.

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Hillside Pools

Countertops

Mark Schloemer 1955 Compton Ave. Corona, CA 92881 (888) 290-7665, Fax (951) 739-9514 mark@hillsidepools.com

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

22 years of pool & spa service/repairs, remodels. VGB Act Compliance & replastering.

Laminate, quartz & granite available. No job too small

Doors

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

CBCI Construction, Inc.

Day Porter

R3 Construction, Inc.

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com

WHISK Cleaning Services

Filomena Fagundes 1945 W. Commonwealth, Suite N Fullerton, CA 92833 (714) 992-5175 filomena@whiskservices.com — www.whiskservices.com Carpet cleaning, general cleaning, cleaning supplies

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Product & Service Council — continued on page 60

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Product & Service Council

Draperies/Blinds/Window Coverings

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Apex Window Décor

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists.

Drain Cleaning California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242 Plumbing and drain cleaning services

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

Patriot Environmental Laboratory Services, Inc.

Flooring and window coverings

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Platinum Plumbing Services, Co.

Sharon & Sons Floor to Ceiling

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Masek Consulting Services, Inc. Stephen Masek 23478 Sandstone St. Mission Viejo, CA 92692 (949) 581-8503, Fax (949) 581-8503 newclients@masekconsulting.net www.masekconsulting.net

Cornerstone Property Services, Inc. Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

Patriot Environmental Laboratory Services, Inc.

A construction and maintenance company to meet all your needs. One call does it all!

KD Electric

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Fencing & Gates Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Environmental Consulting & Training

Financial

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Planning

HMWC, CPAs & Business Advisors

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

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Stephan Hermann 25 W. Easy St., Suite 306 Simi Valley, CA 93065 (805) 584-1500, Fax (805) 426-8120 kraulin@out-fit.net — www.outfit.net

D & D Technologies Gate Hardware

American Environmental Specialists, Inc.

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Offering environmental consulting & laboratory testing specializing in asbestos, mold, lead and bacteria.

Out-Fit

Orco Apartment Supply, Inc.

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Irma Zaldivar 1041 S. Placentia Ave. Fullerton, CA 92831 (714) 899-8900, Fax (714) 899-7098 izaldivar@partriotlab.com — www.partiotlab.com

Exercise Equipment

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

A P A R T M E N T

Offering environmental consulting & laboratory testing specializing in asbestos, mold, lead and bacteria.

American Environmental Specialists, Inc.

Electrical

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Irma Zaldivar 1041 S. Placentia Ave. Fullerton, CA 92831 (714) 899-8900, Fax (714) 899-7098 izaldivar@partriotlab.com — www.partiotlab.com

Environmental Services

R&B Wholesale Distributors, Inc.

Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Stephen Masek 23478 Sandstone St. Mission Viejo, CA 92692 (949) 581-8503, Fax (949) 581-8503 newclients@masekconsulting.net www.masekconsulting.net

National Econ Corp.

Bridges Vertical Blind Mfg

LA Hydro-Jet & Rooter Service, Inc.

Masek Consulting Services, Inc.

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David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

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Ferguson Enterprises

Fire & Flood Restoration

Garage Doors

Interstate Restoration

Republic Garage Doors

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Veteran Ed’s, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

KIVA Kitchen & Bath

Handyman

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Major appliances for apartments

L and D Appliance Corp.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Buffalo Maintenance, Inc.

Flooring Fantastic Flooring Company

Willie Barron 8400 Secura Way Santa Fe Springs, CA 90670 (562) 693-1315, Fax (562) 693-1285 fantasticflrco@aol.com — www.fantasticflooringcompany.com

Sharon & Sons Floor to Ceiling

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Heating & Air Conditioning Associated Heating & Air

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 778-8833, Fax (714) 778-8813 www.associatedheatingandair.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Coast Plumbing, Heating & Air

BUFFALO.AD.Resized:Layout 1

3/1/12

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103 5:37 PM Page 1

Product & Service Council

— continued on page 62

YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

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Fencing, Decking & Railings Property Repositioning Architectural Design Concrete & Masonry

Bonded & Fully Insured

BuffaloMaintenance.com

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Product & Service Council Insurance Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Filomena Fagundes 1945 W. Commonwealth, Suite N Fullerton, CA 92833 (714) 992-5175 filomena@whiskservices.com — www.whiskservices.com Carpet cleaning, general cleaning, cleaning supplies

Kitchen Renovations

Apartment insurance, auto & home packages — several companies to choose from.

California Bath Restoration

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Marrs Maddocks & Associates Insurance Services, Inc.

Rey Insurance Services, Inc.

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Internet Services apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans

Greystone Servicing Corporation, Inc.

Dale Holzer 6701 Center Drive West, Suite 970 Los Angeles, CA 90045 (424) 223-6206, Fax (424) 223-6201 dholzer@greystoneusa.com — www.greyco.com

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Luther Burbank Savings

Sharon & Sons Floor to Ceiling

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Complete kitchen and bath restoration and refinishing company.

Commercial, Personal & Health Insurance

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured)

Citizens Business Bank

WHISK Cleaning Services

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com www.caapartmentinsurance.com

Online apartment guide

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Janitorial

Davis & Madden Insurance Agency, Inc.

PHD Insurance Brokers, Inc.

Chase Multifamily Lending

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

continued from page 61

Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

Move

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Wells Fargo Multifamily Capital Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Landscape TruGreen Landcare Connie Celaya 216 N. Clara Ave. Santa Ana, CA 92703 (714) 493-2083

Specialized lending programs for multifamily properties.

Lighting Cornerstone Property Services, Inc.

Village Nurseries, LP

Monalisa Borad 1582 N. Tustin Orange, CA 92867 (714) 984-4747, Fax (714) 998-7067 mborad@villagenurseries.com — www.villagenurseries.co

Walker & Dunlop

Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

A construction and maintenance company to meet all your needs. One call does it all!

Lending Institutions

Chase Commercial Term Lending

DirecSupply, Inc.

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

(949) 552-7831 6 2

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Ferguson Enterprises

Buffalo Maintenance, Inc.

Veteran Ed’s, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Cornerstone Property Services, Inc.

Natural Gas Consulting

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

Mailboxes

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Natural Gas Consulting, LLC

A construction and maintenance company to meet all your needs. One call does it all!

R&B Wholesale Distributors, Inc.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

American Environmental Specialists, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Nurseries Village Nurseries, LP

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Maintenance

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness

Mold Remediation

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Monalisa Borad 1582 N. Tustin Orange, CA 92867 (714) 984-4747, Fax (714) 998-7067 mborad@villagenurseries.com — www.villagenurseries.co

Odor Control Aire Master of Orange County

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Tom McNeilis 1111 Lake St. Huntington Beach, CA 92648 (714) 856-6898 orangeco@airemaster.com — www.airemaster.com

Product & Service Council — continued on page 64

Bridges Blinds, Inc.

Family Owned Serving Southern California since 1967 in Window Coverings STOCK SIZES

32" 37" 41" 47" 54" 66" 78" 82" 89" 102" 114" 126"

42"

32.25 33.50 34.50 36.60 38.50 42.00 46.50 48.50 50.75 54.75 59.25 63.75

48"

32.75 34.00 35.25 37.25 39.50 43.25 48.00 50.00 52.25 56.50 61.25 66.00

54"

33.25 34.75 36.00 38.25 40.50 44.25 49.25 51.50 53.75 58.25 63.25 68.25

60"

33.75 35.25 36.50 38.75 41.25 45.00 50.25 52.50 55.00 59.50 64.75 69.75

66"

34.25 35.75 37.00 39.50 42.00 46.00 51.50 53.75 56.25 61.00 66.50 71.75

84"

36.00 38.00 39.25 42.25 45.00 49.50 55.50 58.50 61.25 66.50 72.50 78.50

Valance 13.50 13.50 13.75 14.25 14.50 15.75 17.00 17.50 17.75 18.75 20.25 21.00

FREE ESTIMATES/CUSTOM SIZES AVAILABLE WOOD BLINDS MINI BLINDS SHADES Effective 9/1/06

(714) 898-7933 1-800-900-3440 FAX (714)

898-5944

Lic. #651739 • 15635 Commerce Lane, Huntington Beach, CA 92649 A P A R T M E N T

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California Safety Agency

Product & Service Council

Ornamental Iron

Brent Collins Construction

Outdoor Furniture & Refinishing

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Parking Enforcement Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Pest Control

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Angelo Termite & Construction Company

Plumbing Fixtures

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Heat treatment equipment & training for bedbugs.

Lloyd Pest Control

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

The Termite Guy

www.dedicatedtransportationservices.com

Coast Plumbing, Heating & Air

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Paint Sales & Service

Plumbing and drain cleaning services.

Access Exterminator Service, Inc.

Alan Smith Pool Plastering, Inc.

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

California Rooter & Plumbing

Village Patrol, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Plumbing

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

continued from page 63

Patrol Services

Anaheim Signal 88 Security

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

Full service termite & pest control. Over 30,000 Orange County termite inspections.

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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Pool/Spa Service & Repair

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Property Management AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Ohana Properties

Dunlap Property Group

Reynolds Realty Advisors

JLE Property Management

Roberts Management & Investments

Emil or Irina Cioban 5000 Birch St. West Tower #3000 Newport Beach, CA 92780 (714) 510-0058, Fax (949) 485-5983 properties@dominuminc.net

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Dominum, Inc.

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

Nicholas Dunlap 305 N. Harbor Blvd., Suite 303 Fullerton, CA 92832 (714) 879-0111 ext. 221, Fax (714) 879-0113 ndunlap@dpgre.com — www.dpgre.com

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

Mr. Jerry L’Ecuyer 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — jerry@jle1.com

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Satellite Management Co.

L’Abri Management, Inc.

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Sullivan Property Management

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

Full service property management provider for 16+ units.

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Orange County Property Mgmt.

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

Product & Service Council — continued on page 66

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

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Product & Service Council

CBCI Construction, Inc.

Real Estate

continued from page 65

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Property Management Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Cornerstone Property Services, Inc. Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

Gorman & Associates

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Tenant Technologies, Inc.

Mr. William R. Gorman PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 bill@wrgorman.com

A construction and maintenance company to meet all your needs. One call does it all!

Korah Young 1665 Williamette Falls Drive West Linn, OR 97068 (877) 230-2125, Fax (503) 594-2580 kyoung@tenanttech.com — www.tenanttech.com

Professional Building Management, Inc.

Property Management Staffing

Realtors Commercial Alliance of Orange County (RCAOC)

APT Companies

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Reconstruction

Rain Gutters

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Argos Systems

A P A R T M E N T

Derek Matson 100 S. Ashley Drive, Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

Resident Screening

Brent Collins Construction

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets

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24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Valet Waste

Laurie Gurley 17802 Irvine Blvd., Suite 117 Tustin, CA 92780 (714) 544-6604, Fax (714) 544-6231 riaoc@riaoc.com

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Recycling

RIAOC

Career Strategies

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Interstate Restoration

Michael Chew PO Box 3734 Orange, CA 92857 (714) 685-8823 m.chew@pbmre.com— www.pbmre.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

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Resident Services

Security Services

Training

Valet Waste

Anaheim Signal 88 Security

APT Companies

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

California Safety Agency

Derek Matson 601 N. Ashley Dr., Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

CBCI Construction, Inc.

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com

Satellite TV Connect Your Home

Chelsea Madden 1936 E. Deere Ave., Suite 100 Santa Ana, CA 92705 (949) 777-0100 chelsea.madden@connectyourhome.com

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Connect Your Home

McCormack Roofing Weatherproofing & Construction

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation.

Video Commercials

Security Systems

Providing roofing, waterproofing, decking and solar installations.

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Monique Trunec 216 Avenda Fabricante, Suite 111 San Clemente, CA 92672 (949) 492-8985, Fax (949) 492-4124 mtrunec@ercusa.net

Chelsea Madden 1936 E. Deere Ave., Suite 100 Santa Ana, CA 92705 (949) 777-0100 chelsea.madden@connectyourhome.com

Water Heaters California Rooter & Plumbing

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps.

Tax Planning

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242 Plumbing and drain cleaning services.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809 Water heaters

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Utilities & Sub Metering

AUM

Village Patrol, Inc.

ERC Roofing & Solar

Royal Roofing.com (RWS&P, Inc.)

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Roofing

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Product & Service Council — continued on page 68

Towing

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

www.dedicatedtransportationservices.com

TO’ and MO’ Towing

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

Towing company with 4 locations in Orange County.

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Product & Service Council continued from page 67

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Water Heater Man, Inc.

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 Fax (714) 282-5335 whminc@pacbell.net

Water heater/boiler service and installation

Waterproofing Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

CBCI Construction, Inc.

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com

Windows CBCI Construction, Inc.

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com

R3 Construction, Inc.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window Coverings Apex Window Décor

Window & door replacement specialists.

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

WHISK Cleaning Services

Filomena Fagundes 1945 W. Commonwealth, Suite N Fullerton, CA 92833 (714) 992-5175 filomena@whiskservices.com — www.whiskservices.com

Bridges Blinds, Inc.

Carpet cleaning, general cleaning, cleaning supplies

John Bridges 15635 Commerce Lane Huntington Beach, CA 92649-1336 (714) 898-7933, Fax (714) 898-5944 bridgesblinds@aol.com

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame 6 8

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Imagine the Convenience of AAOC’s Forms Library at your fingertips!

You’ll never have to wait for forms again!

AAOC’s Complete Legal and Operational Forms Available in Interactive Format

$50.00

Tax, shipping and handling fees apply

Updates will be made available from the date of purchase for 12 months at no additional charge

YOU WILL BE BILLED FOR YOUR ORDER. CDROM’s available at the AAOC office.

Orders will be billed to member accounts.

Shipping and handling fees will apply to all mail orders.

OFFICE USE ONLY

Member Num­ber ________________________________Date Received _____________________ Person ordering______________________________________________________________________

Sub Total

$______________________

Mail to: _____________________________________________________________________________

Sales Tax

$_____________________

Apartment Name_____________________________________________________________________ Shipping/Handling $______________________ Address_____________________________________________________________________________ City, State, Zip_______________________________________________________________________ Tele­phone (

) ____________________ E-mail__________________________________________

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ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION A Wholly Owned Subsidiary of AAOC

Prices subject to taxes and may change without notice.

A P A R T M E N T

$______________________

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 Phone (714) 245-9500 — FAX (714) 245-9505 www.aaoc.com

Date Sent____________________ By:_____________________________________________________

Grand Total

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category See page 72 for alphabetical listings AIR CONDITIONING

COIN METER WASHERS, DRYERS—

Coast Plumbing, Heating & Air, Inc.................34 JM Air Conditioning & Heating.......................59 APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............67

FENCE CONTRACTORS

California Rooter & Plumbing..........................33

Alertt Access Gate Controls..............................66

Coast Plumbing, Heating & Air, Inc.................34

Buffalo Maintenance, Inc..................................61

Buffalo Maintenance, Inc..................................61

WASH Multi Family Laundry Systems............11

Carpet Crafts......................................................29

COLLECTIONS

Sharon & Sons Floor to Ceiling..........................8

Block & Associates.................. Inside Back Cover

GATED ENTRIES

APPRAISALS/VALUATIONS

Brent Collins Construction...............................22

COUNTER TOPS

Sharon & Sons Floor to Ceiling..........................8 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

ORCO Apartment Suppy...................................42 PORCELAIN REFINISHING

Bath Crafters......................................................62 PROPERTY MANAGEMENT

J.D. Property Management................................18

Alertt Access Gate Controls..............................66 HEATING, REPAIRS

Buffalo Maintenance, Inc..................................61

Discount Drain...................................................41 Ferguson.............................................................71

National Service.................................................22

CONSTRUCTION

ATTORNEYS

Aarow Drain & Plumbing.................................72

Brent Collins Construction...............................22

R&B Wholesale Distributors, Inc. ....Back Cover

Paveway..............................................................14

Argos Systems....................................................72

Coinmach...........................................................16

Duringer Law Group, PLC.... Inside Front Cover

ASPHALT

PLUMBING, CONTRACTORS SUPPLIES

FLOORING, REPAIRS, TILE

SALES, SERVICE

ORCO Apartment Suppy...................................42

First Metro Appraisals.......................................14

FABRIC AWNINGS

JLE Property Management Inc...........................6 Orange County Property Management............28 Roberts Management & Investments...............56

Coast Plumbing, Heating & Air, Inc.................34 JM Air Conditioning & Heating.......................59 INSURANCE

RAIN GUTTERS

Argos Systems....................................................72 REAL ESTATE INVESTMENTS

PHD Insurance Brokers, Inc.......................39, 55

The Stanfield Group — Mike Thornton............7

KITCHEN REMODELING

Vanguard Investment Properties......................38 W. R. Gorman....................................................17

Block & Associates.................. Inside Back Cover

Brent Collins Construction...............................22

Ferguson.............................................................71

Cummings & Myer............................................26

Buffalo Maintenance, Inc..................................61

LEAK DETECTION

ROOFING CONSULTING

Duringer Law Group, PLC.... Inside Front Cover

Rash Yambo Decking & Stairs..........................59

California Rooter & Plumbing..........................33

Quality Consulting Group.................................18

Steven D. Silverstein, Law Office......................19

DOORS, WINDOWS

Coast Plumbing, Heating & Air, Inc.................34

ROOFING CONTRACTORS

BATHROOM REMODELING

Republic Windows & Doors.............................28

LENDING

Dale’s Roofing....................................................60

Bona Fide Mortgage..........................................14

Royal Roofing.....................................................30

Chase/Scott Schweer............................................2

Sierra Roofing....................................................68

Rockhall Funding Corp.....................................13

SECURITY: GUARD SERVICE,

Ferguson.............................................................71

Traks R Us..........................................................67 DRAINS

BATHTUB REFINISHING

Bath Crafters......................................................62

Aarow Drain & Plumbing.................................72 California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................34

Apex Window Decor.........................................12

Discount Drain...................................................41

Bridges Blinds, Inc. ...........................................63

DRAPERIES, BLINDS

Sharon & Sons Floor to Ceiling..........................8

Bridges Blinds, Inc. ...........................................63

ORCO Apartment Suppy...................................42

R&B Wholesale Distributors, Inc. ....Back Cover

R&B Wholesale Distributors, Inc. ....Back Cover

Sharon & Sons Floor to Ceiling..........................8

MAINTENANCE, REPAIRS, PRODUCTS

DRYWALL

Brent Collins Construction...............................22

Brent Collins Construction...............................22

Buffalo Maintenance, Inc..................................61

G & G Painting Co.............................................19

R&B Wholesale Distributors, Inc. ....Back Cover

BOILER SYSTEMS

Debinaire Co......................................................20 BUILDING DESIGN

Quality Consulting Group.................................18

ELECTRICIAN, ELECTRICAL MAINTENANCE

Brent Collins Construction...............................22

Buffalo Maintenance, Inc..................................61

Sharon & Sons Floor to Ceiling..........................8

Lighthouse Electric............................................17

CARPENTRY

ENVIRONMENTAL SERVICES

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................61 CARPETS

American Environmental Specialists...............12 ESCROW & EXCHANGE

Park Center Exchange.......................................23 Safe Harbor Exhange, Inc.................................62

Carpet Crafts......................................................29

Lighthouse Electric............................................17

EVICTIONS

Alertt Access Gate Controls..............................66 SIGNS

MAIL BOXES

CABINETS

GATE SYSTEMS & TRACKING

LIGHTING SUPPLIES, FIXTURES, SERVICE

BLINDS

MOLD REMEDIATION

ProImage Signs..................................................42 TRAVEL AGENCIES

Stewart Tours.....................................................51 WATER HEATERS

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................34 Debinaire Co......................................................20 Ferguson.............................................................71

American Environmental Specialists...............12 ORNAMENTAL IRON

ORCO Apartment Suppy...................................42 Water Heater Man, Inc......................................10

Alertt Access Gate Controls..............................66 Brent Collins Construction...............................22

WATERPROOFING

Quality Consulting Group.................................18

PAINT AND PAINTERS

WINDOWS

G & G Painting Co.............................................19

Republic Windows & Doors.............................28

Rash Yambo Decking & Stairs..........................59

WINDOW COVERINGS

Sondance Painting.............................................26

Apex Window Decor.........................................12

ORCO Apartment Suppy...................................42

Block & Associates.................. Inside Back Cover

R&B Wholesale Distributors, Inc. ....Back Cover

Duringer Law Group, PLC.... Inside Front Cover

PEST CONTROL

Bridges Blinds, Inc. ...........................................63

Sharon & Sons Floor to Ceiling..........................8

Steven D. Silverstein, Law Office......................19

The Termite Guy................................................48

Sharon & Sons Floor to Ceiling..........................8

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

Lighthouse Electric...........................................17

Alertt Access Gate Controls.............................66

Lin-Ed’s Appliance Service & Repair..............67

American Environmental Specialists..............12

National Service................................................22

Angel’s RBI........................................................53

Orange County Property Management...........28

Apex Window Decor........................................12

ORCO Apartment Suppy..................................42

Argos Systems...................................................72

Park Center Exchange......................................23

Expert Plumbing Repairs

Bath Crafters.....................................................62

Paveway.............................................................14

RESULTS OR NO CHARGE

Block & Associates..................Inside Back Cover

“Introductory Offer”

Bona Fide Mortgage.........................................14

DRAINS UNBLOCKED !

$65.00

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

AAROW

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Utility Drains n Floor Drains Radio Dispatched Trucks n Insured No Travel Charge n All Power Equipment Complete Maintenance n C.P.M. Distributor

(714) 836-4861 40 Years Experience Serving Orange County St. Cont. Lic. #730851

Brent Collins Construction..............................22 Bridges Blinds, Inc. ..........................................63 Buffalo Maintenance, Inc.................................61 California Rooter & Plumbing.........................33 Carpet Crafts.....................................................29 Chase/Scott Schweer...........................................2 Coast Plumbing, Heating & Air, Inc................34 Coinmach..........................................................16 Cummings ▲ Myer...........................................26 Dale’s Roofing...................................................60 Debinaire Co.....................................................20

Need Questions Answered?

Contact one of our reliable membership service representatives

@ (714) 245-9500

They will find your solution.

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Discount Drain..................................................41

PHD Insurance Brokers, Inc......................39, 55 ProImage Signs.................................................42 Quality Consulting Group................................18 R&B Wholesale Distributors, Inc. ...Back Cover Rash Yambo Decking & Stairs.........................59 Republic Windows & Doors............................28 Roberts Management & Investments..............56 Rockhall Funding Corp....................................13 Royal Roofing....................................................30 Safe Harbor Exhange, Inc................................62 Sharon & Sons Floor to Ceiling.........................8 Sierra Roofing...................................................68 Sondance Painting............................................26 The Stanfield Group — Mike Thornton...........7 Steven D. Silverstein, Law Office.....................19

Duringer Law Group, PLC....Inside Front Cover

Stewart Tours....................................................51

Ferguson............................................................71

The Termite Guy...............................................48

First Metro Appraisals......................................14

Traks R Us.........................................................67

G & G Painting Co............................................19

Vanguard Investment Properties.....................38

J.D. Property Management...............................18

WASH Multi Family Laundry Systems...........11

JLE Property Management Inc..........................6

Water Heater Man, Inc.....................................10

JM Air Conditioning & Heating......................59

W. R. Gorman...................................................17

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THE LAW FIRM OF

DENNIS P. BLOCK & ASSOCIATES The Number One Law Firm Specializing In Tenant Evictions

TENANT EVICTION UNLAWFUL DETAINER $100 uncontested plus costs

ORANGE (714) 634-8232 FAX # (714) 634-3633

Guaranteed rapid filings No office visit required Free telephone consultations More experience than any other law firm Lockout management service available

FULL COLLECTION SERVICES We Provide Written Progress Reports and You Can Check Your Case on the Internet OPEN MONDAY THROUGH SATURDAY Listen to Landlord/Tenant radio every Tuesday at 9:30 am on 1460 AM CALL AFTER HOURS TO START A CASE OR FOR OUR INFORMATIONAL HOTLINE INCLUDING FREE FORMS

OTHER AREA OFFICES LOS ANGELES 323-938-2868

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